5 Helpful Votes
Sail Date: April 2018
Lewis and Clark expedition "Riverlorian" on board was very knowledgeable, and his visual aids and manner of presenting was very engaging. The staff were outstanding in their commitment to providing personal service. ... Read More
Lewis and Clark expedition "Riverlorian" on board was very knowledgeable, and his visual aids and manner of presenting was very engaging. The staff were outstanding in their commitment to providing personal service. Complimentary wine was served at all meals. I asked if they had "14 Hands" wine during the first dinner. They did not have it, but one of the staff bought some at the next port, and served it during every meal for the rest of the cruise! The servers at meal time truly enjoyed what they were doing, learned peoples names, and smiled all the time. When we asked them how they got into their jobs, we discovered that many of them had formal trying and degrees in Hospitality and Tourism or Culinary Arts. The different staff areas (housekeeping, food service, etc.) evidenced a commitment to ongoing training in that we observed them having daily staff "huddles" to review their areas performance. Procedures used throughout the cruise (boarding, meals, excursions, security,etc.) evidenced excellent organization always Multiple lounges on board were attractively decorated, clean, and always stocked with refreshments. Before dinner cocktail hour included complimentary top shelf liquor as well as outstanding gourmet quality munchies. We will travel with American Cruise Line again! Read Less
4 Helpful Votes
Sail Date: May 2018
This was a small ship-175 passengers on a USA River. We did not need to fly to or from another country. The trip on the Columbia and Snake Rivers was Wonderful. While we had driven the route through the Gorge, it was totally different ... Read More
This was a small ship-175 passengers on a USA River. We did not need to fly to or from another country. The trip on the Columbia and Snake Rivers was Wonderful. While we had driven the route through the Gorge, it was totally different taking in the scenery from a ship. We had the experience of going through several of the locks during daylight which was very interesting. The cabins are more than adequate with excellent storage space and comfortable beds. The bathrooms are small but more than adequate. The number of outlets in the room is adequate for all your charging. Dining is served for all the passengers at the same time. It is open seating, with tables of 4, 6, or 8. The food is prepared to order but is not a huge menu. It was always quite good - not Crystal quality but good. Wines served were adequate and are included with meals. A Cocktail Hour is held every day with appetizers and choices of drinks available. There is some entertainment every night. We chose the Lewis and Clark cruise because of the Lecturer - Todd Weber. He was Outstanding. Almost all the the Shore excursions are included and are interesting. TV and internet was hit or miss throughout the cruise. We would definitely take another trip that Todd Weber was guest lecturer on. He made the difference between an interesting cruise and an outstanding cruise. Read Less
4 Helpful Votes
Sail Date: June 2018
Wanted to see the snake/columbia rivers. Only cruise line to offer the itinerary we wanted. PLUSES: * FRIENDLY CREW, ALBEIT INEXPERIENCED * OPEN BAR COCKTAIL HOUR EACH EVENING * SMOOTH RIDE, COMFORTABLE SEATING ON DECK * ... Read More
Wanted to see the snake/columbia rivers. Only cruise line to offer the itinerary we wanted. PLUSES: * FRIENDLY CREW, ALBEIT INEXPERIENCED * OPEN BAR COCKTAIL HOUR EACH EVENING * SMOOTH RIDE, COMFORTABLE SEATING ON DECK * GOOD ON-BOARD LECTURES ON LOCAL HISTORY * MT ST HELENS TOUR WAS INTERESTING * EASY EMBARKATION/DISENBARKATION MINUSES: * food quality was average to poor...served mostly salads for lunch; too few choices. Dinners ok if you like fish..i dont. * food quantity was inadequate for most people. One small piece (one inch long) of bread served for each person at table . Requests for more did not result in extra bread. * cabins very small..i stubbed my foot several times on the metal step into the bathroom. * for several days the hot water for the shower was lukewarm and uncomfortable . * the ship has one small elevator and 4 decks. The elevator was malfunctioned on the first day and would only support one person at a time (rated for 10 persons). It stopped between floors and my wife tripped trying to get out of it. It was then closed for 3 days and the crew was required to carry disabled passengers up and down the stairs. I have a cardiac condition which required me to stop and rest at each landing for most of the week. * cruise was billed as a "wine cruise"...wine was served each nite with dinner but the wine was all local cheap stuff from the wa/or area and nowhere near the best they make. On several occasions i asked for some better wine to be served and was accommodated although just my glass was filled; the remainder of the dinner guests were not offered any. * wi-fi was only occasionally available in our cabin; dropped out often. * paid extra for a "beer tasting"...we were walked off the boat several blocks up a steep incline which i was barely able to negotiate and ushered into the back room of a local bar. We were served 2 small samples of a local craft beer and one small sample of a local cider, both of which were average to poor quality. Strangely none of the product we tasted was available for sale (?) although i would not have purchased it anyway. * the on-board "entertainment" was invisible. There were some musicians at the cocktail hour each nite playing background music. The blues band was ok. * the only exercise equipment or space on board was two bikes outside on the top deck... SUMMARY: Considering the poor food quality, quantity and choices, the mediocre accommodations and the water/elevator issues, this cruise is a poor value overall. We have been on 3 eu river cruises which cost less, have vastly better food and drink and much better on-board entertainment. The "queen of the west" is an old queen...the recent re-furbishment wasn't evident...still reminded me of cruising in the 1950's and 1960's on cheap boats. I would not recommend this cruise line, and especially this boat, to anyone. We will likely go back to viking or ama which have vastly better service, food and newer boats. Read Less
8 Helpful Votes
Sail Date: March 2019
We sailed the Columbia/Snake River cruise. The American Song is a beautiful ship with spacious staterooms and very comfortable design and furnishings. The public deck areas are exceptionally nice with probably the most comfortable deck ... Read More
We sailed the Columbia/Snake River cruise. The American Song is a beautiful ship with spacious staterooms and very comfortable design and furnishings. The public deck areas are exceptionally nice with probably the most comfortable deck furniture I have experienced on a cruise ship. The crew was very personable, friendly and accomodating. The hotel director went above and beyond to ensure guests needs were met. The onboard historian brought the river alive with storytelling that made you appreciate what your were seeing and experiencing. It was more than just a cruise, it was an educational experience. The other passengers were very compatible and friendly and it made for a very pleasant journey. The itinerary was very good with a good selection of shore excursions that made it interesting and enjoyable. Going through the locks at each of the Dams was fascinating and interesting. Overall, I give American very high marks. We would definitely cruise with them again. Read Less
Sail Date: June 2019
Doing the Lewis and Clark riverboat Cruise has always been on our bucket list. This seemed to be a good time of the year. Queen of the West is an older boat and is very intimate. Bedroom very small but haven’t spent much time in it ... Read More
Doing the Lewis and Clark riverboat Cruise has always been on our bucket list. This seemed to be a good time of the year. Queen of the West is an older boat and is very intimate. Bedroom very small but haven’t spent much time in it but to sleep. Several places where you can sit, watch the scenery, read or visit with the new friends you meet daily. Crew very attentive and Edgar to please. First morning we boarded at 10:30 AM snakes and open bar has we were oriented to our boat. Meals have been delicious! Who doesn’t like a root beer float or ice cream sundae at 8 PM?? As we travel we learn more about the history of the area we are in. Loved Astoria’s quaint look. Houses on hills like San Francisco but then you seen a doe with her fawn meandering down the street or tucked under a 300 foot fir. Read Less

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