1. Home
  2. Cruise Destinations
  3. Transatlantic Cruises
  4. Transatlantic Cruise Reviews
Sail Date: April 2019
Great opportunity to experience travel through the ocean getting to Portugal Islands, and Spain. Unbelievable the variety of food. Wonderful Crew each of them very friendly, helpful and educated. Good teamwork of the boys and girls ... Read More
Great opportunity to experience travel through the ocean getting to Portugal Islands, and Spain. Unbelievable the variety of food. Wonderful Crew each of them very friendly, helpful and educated. Good teamwork of the boys and girls from the restaurants to the stateroom, without them there would not be so much success. Surprisingly the cleanliness throughout the boat is the main thing. There are good entertainments but they should have better space to be able to dance especially people have fun in dancing class. It would be very convenient if they offered Wi-Fi service cheaper or free in the future. Live music groups is the best that one can enjoy although The show honoring Tina Turner is incredible. Unquestionably the salsa music is the favorite of almost all passengers. I lost the gala night with the Captain, I did not expect it to be the first night of boarding and it would be fantastic if at least two dresses where made Read Less
2 Helpful Votes
Sail Date: April 2019
We have sailed with Norwegian twice before on the Pearl and the Spirit and enjoyed both. The Epic was a huge disappointment. We wanted to experience a larger ship but will not make that choice again. The Epic certainly accommodates a ... Read More
We have sailed with Norwegian twice before on the Pearl and the Spirit and enjoyed both. The Epic was a huge disappointment. We wanted to experience a larger ship but will not make that choice again. The Epic certainly accommodates a lot more people but it does not match that increase in numbers with amenities on board. There are no lounges to sit indoors like the other ships. Seating is all outdoors with minimal shade available. I hate to think what would happen if there was bad weather on an Epic cruise! You hardly ever get to see the sea when inside the ship. It is very dark and gloomy. All views are only avasilable in dining areas but not all. We love O’Sheanans on the Spirit and the fact that booths looked out over the water, not on the Epic. Very dark and closed in. You don’t feel like you are on a ship. It felt more like a casino that manages lighting so you don’t know what time of day it is. It’s was hard to tell where the casino started or ended. Slot machines everywhere. So much space is wasted in shops. There could be lounges for passengers instead. Norwegian never stop trying to squeeze another dollar out of you. The theatre seemed smaller than on the Spirit that carries half the number of people) We never got to see one show because they were sold out before we boarded. We were told we could queue and wait on standby for a seat. Thanks but no thanks. The theatre is so small that even information sessions had to be broadcast to 2 other venues to accomodate people. The lifts were a nightmare and often out of service. There are only 2 lift wells on a ship this size? It was chaos getting on and off. Bad luck if you couldn’t manage a lot of stairs, you will spend a lot of time waiting for a lift. There is no promenade deck. The walking track is a section on one side of the ship with a 2 way path painted on it. We missed the games and bingo etc that are usually held in the lounge on other ships. Everything centred around the atrium (with little seating), which by the way is not what it is on other ships. No grand stair cases on the Epic. On this cruise we shared every port with the Star. That meant that around 6,000 Norwegian guests hit the port at the same time as all the other ships. The ship and the ports were way too crowded. I think it has put us off cruising all together. This particular cruise had a real discounted feeling about it. Read Less
2 Helpful Votes
Sail Date: April 2019
This was a repositioning cruise from Port Canaveral, Florida to Barcelona. We had never cruised on a large ship, and won’t do so again, primarily because of the noise level. Why is trivia played in the atrium, where the sound of the ... Read More
This was a repositioning cruise from Port Canaveral, Florida to Barcelona. We had never cruised on a large ship, and won’t do so again, primarily because of the noise level. Why is trivia played in the atrium, where the sound of the microphones reverberate throughout two floors? The plus sides of this trip include: 1. Medical care (ear infection not responding to prescribed treatment). 2. Ports of call 3. Excursions (four out of four get thumbs up) The food in the Manhattan dining room was better than expected. The service there was excellent. The room configuration while unique, was acceptable. What wasn’t good about the room was the shortness of the bed. If anything, having a non-standard-length bed seemed bizarre. The worst part of the cruise was the noise. The card/game room had stone floors (voices and chairs scraping reverberated), and the room was much too small for a cruise of 4,000 plus passengers. We were allowed games in one of the private restaurants until 3:00 pm; but evening card or board games were just out of the question. The focus of this ship is casino and alcohol and constant noise. The pool is incredibly small, and again, there is always a band or DJ, so no escaping the noise there, either. Overall, we conclude “average”. Much better than prior Azamara cruise, but far below our favorite Oceania trips. Read Less
2 Helpful Votes
Sail Date: April 2019
I really enjoy cruising and the idea of a transatlantic including the numerous ports of call is what attracted me. I had never cruised with Norwegian before. I will definitely cruise with Norwegian. The ship is older so some areas need to ... Read More
I really enjoy cruising and the idea of a transatlantic including the numerous ports of call is what attracted me. I had never cruised with Norwegian before. I will definitely cruise with Norwegian. The ship is older so some areas need to be refreshed. There were more people on board than expected so there were line ups for the entertainment areas as well as the educational activities. After a few days, the problem with the educational activities was rectified. The pool sites were really well kept.There was the Spice H2O pool, were it is more quiet! Then there is the other pool where you have availability to listen to music and the Garden-Café is right there. There is food at this Café at all times. The sea was so calm all the way across and time just flew by. There were lots of fascinating activities including live bands where the music was really great. I truly enjoyed the free-style dining. There were lots of choices and the menus were delicious. The service was also excellent in these restaurants. My cabin was small but very comfortable. I could enjoy the balcony when I wanted quiet! The ports of call were great and I am very pleased with each shore excursion that I booked with the ship. I would do it all over again! Read Less
4 Helpful Votes
Sail Date: April 2019
Too many passengers, too crowded. Third day in crowded at medical center with pneumonia outbreak. The Norwegian will not admit. Place was dirty. Buffett as not sanitary. Everyone reaching over the food. No service. I was so sick and could ... Read More
Too many passengers, too crowded. Third day in crowded at medical center with pneumonia outbreak. The Norwegian will not admit. Place was dirty. Buffett as not sanitary. Everyone reaching over the food. No service. I was so sick and could not use my drink package but they could not give any compensation. Thank god they said no credit because I am gone back to the best cruise line, celebrity. Anyway my holiday cost me 6000 dollars in medical bills. I walked in as a healthy woman who works out in fitness everyday and walked off wondering if I was going to live. Pneumonia everywhere. It was disgusting. Crowded on pool deck. People monopolized the chairs. Left their towels on chair, which were 1 dollar each. They went to lunch and came back a couple of hours later and sat in the chair. No pool control. The menu was very boring. Same old food. French fries, yuck.pork. Where is the canard, lamb, scallop ? I serve better at home. Celebrity is the most awesome cruise line. Never will I complain on that ship. They advertise upgrade and showed bathtub. It said bathtub/shower. I bid 950 dollars to get this cabin and when I got my cabin no bathtub. False advertising. They sucked me in for 950 dollars. I had a balcony before and found nothing special about the mini suite. This was a nightmare cruise. Read Less
1 Helpful Vote
Sail Date: April 2019
We had never done a trans Atlantic and it won't be out last. Seas were calm and blue the entire trip. We chose this due to the many sea days and access to several unusual ports. A travel partner had relatives immigrate from Madeira ... Read More
We had never done a trans Atlantic and it won't be out last. Seas were calm and blue the entire trip. We chose this due to the many sea days and access to several unusual ports. A travel partner had relatives immigrate from Madeira and I have family to visit in Seville. Then add on Malaga, Cartagena, Palma, Barcelona and oops forgot Delgato! We had a marvelous lady give us advice about the history and how to see each port to our best advantage. Her chats were so popular they filled the Epic Theater and were broadcast in the Atrium and nearby bar. Staff from top to bottom, beginning to end, were all super friendly and excellent at their jobs. We had many activities to choose every day but mainly we relaxed, visited or people watched. Never were we prodded into participation. Problems in ports were never due to NCL but the number of ships being in small ports at one time. Hopefully limits will be set and held in the future. I left feeling like I had truly seen Spain aND been relaxing at a resort. Read Less
2 Helpful Votes
Sail Date: April 2019
Just got back from the TA cruise to Barcelona. We cruised with Norwegian 3 times before, but first time on Transatlantic. Despite many negative reviews on Epic I have to say everything was almost perfect and exceeded our expectation. ... Read More
Just got back from the TA cruise to Barcelona. We cruised with Norwegian 3 times before, but first time on Transatlantic. Despite many negative reviews on Epic I have to say everything was almost perfect and exceeded our expectation. Embarkation took 5 min. because we spent the morning by the pool at a hotel and didn't come to the terminal until 2.30 pm. Nobody in the terminal by that time, of course. Went straight to our cabin that was ready waiting for us. The cruise was sold out, so we kind of worried about the crowds on board, but there was literally no lines nowhere except maybe at the pool bar in some afternoons, but even then the wait was like 5 min at the most. After a couple of days we were puzzled about where all the people are and even asked different crew members how many passengers were on board. The answers were consistent - about 4,320. So it was sold out, but it didn't really feel at all. Maybe has to do with the demography, but we never regretted that! All bars and restaurants were good. The music bands were awesome! Didn't see any of the shows in full, but sneaked in a couple of times to stand in the back and watch for a few minutes. Nothing really exciting as we've seen them before. The service was phenomenal with almost no exceptions. The crew did their best to accommodate the guests, and they succeeded in that in my opinion. Overall an awesome trip and a beautiful ship! Read Less
1 Helpful Vote
Sail Date: April 2019
Overall, very good transatlantic cruise, seas were light to moderate and the weather was generally in the 70s. Embarkation and debarking were both quick and smooth. Would like to congratulate NCL for providing a bridge instructor and ... Read More
Overall, very good transatlantic cruise, seas were light to moderate and the weather was generally in the 70s. Embarkation and debarking were both quick and smooth. Would like to congratulate NCL for providing a bridge instructor and director for the sea days, Cheryl was excellent. Also NCL provided a pickle ball court for two hours on most sea days, good fun, thanks to Lisa and Mark. Entertainment was generally very good, the broadway shows were professionally done and very good. The duelling pianos were good as were several of the bands. Food was good for dinner at the main restaurants, however lunch at the buffet did not get any praise as was generally lukewarm at best and too salty and not tasty. The one major problem at the buffet was a lack of seating especially if the weather was not good enough to eat outside.Speciality restaurants were generally excellent, Cagney’s and Bistro were our best. We had the beverage package and always had excellent service, although the pool bar got very busy mid afternoons. Our room steward, Joel, was excellent and very responsive. Cabin layout was poor and this has been commented on many times. We have booked this cruise again for next year. Read Less
2 Helpful Votes
Sail Date: April 2019
The worst designed ship ever. entertainment was terrific but venues and theatre were too small...long line-ups. yoga ($12) and art classes ($35) cost extra but prices are not listed, line- up at front desk for those (called operator many ... Read More
The worst designed ship ever. entertainment was terrific but venues and theatre were too small...long line-ups. yoga ($12) and art classes ($35) cost extra but prices are not listed, line- up at front desk for those (called operator many times, no answer ever). Bottles of water in room are not free - $5 each. Had room attendant clear out the booze and water from the room. If not on a drinks package, You pay US$16,19 and 23 per drink NCL offers daily drink at $9. At the The Garden Cafe on the 15th floor be prepared to be welcomed by a high pitched irritating greeting of “WASHY, WASHY, HAPPY, HAPPY, YUMMY, YUMMY” every single time you enter this place, shame on NCL for needing their staff to act so juvenile. The buffet meals are tepid at best, and staff behind the counter need to be reminded to replenish the food in the serving dishes. The Manhatten and Taste restaurants have the same menus and the smallest portions you have ever seen. Shanghai is the best free restaurant with great service and good sized portions. Half the warm chairs in the Spa weren’t working... and it doesn’t face the sea or anything, not worth the extra $$. Continuous marketing and nickel & diming you. Most surprising: Day 4 newsletter quote: “Very Important Guest Advisory: Additional taxes may apply while in certain ports and whilst the ship is sailing in territorial waters.” : sail route on TV screen showed an unscheduled sail to Rabbat (Morroco). Also, if you’re a Canadian passenger NCL will convert your invoice from $US to $Cdn plus a 3% margin...and charge this to your credit card - another NCL cash grab! Thank goodness I met and enjoyed some great people on this cruise, but that’s a usual experience on any cruise. Forget this ship...There are far better others out there... Read Less
1 Helpful Vote
Sail Date: April 2019
We have done 27 cruises but this has to be the worst designed ship we have sailed on, we picked this cruise for the terrific ports of call which did not disappoint plus NCLs ad 4 FREE AT SEA allowing us a free premium booze package pp. ... Read More
We have done 27 cruises but this has to be the worst designed ship we have sailed on, we picked this cruise for the terrific ports of call which did not disappoint plus NCLs ad 4 FREE AT SEA allowing us a free premium booze package pp. -4 free dinners at a specialty restaurant of choice- Free WIFI- AND $150.00. OBC. well 3 weeks after booking flights hotels etc. we received an email stating NCL was charging my CC $385 for gratuities on the booze dinner package don't know if this is legal paying for services you have not had yet and to add insult to injury you had to pay$3.00. for water as NCL does no cover this even on a premium booze package this seemed to be the theme with NCL nickel and dime you to death for everything. We had a family suite on Deck 13 unlucky for us the cabin as you opened the door had a toilet on the left when I sat down my head hit the wall overweight patrons beware its tight also the shower bath directly across had see thru frosted glass and a stupid privacy curtain connecting both, behind this was an open wash basin in the middle of the circular theme cabin? with a uncomfortable to sit round sofa and a circular bed where your feet hung out the bottom, on the other wall were circular cabinets and hidden electrical sockets underneath on the wall that was very hard to reach the person who designed these cabins and the ships layout should get fired. There were far to many people on this ship 4,200. so there were queues all the time for everything especially the complaints desk on deck 4 if you could find it? as the elevator did not have a deck 4 you had to get off at 5 and walk through the Casino to an escalator down to get to 4, the lines here were unreal the longest was the complaints, we gave up, most of the crew did an excellent job trying to keep the peace but just to many things going wrong to list here. The Buffet food was just the usual and cool I stuck to having fresh made omelets daily which were very good the special dinners were very good especially the Teppanyaki went here twice there again the maître de came with a bill with no charge on it but was he was looking for another tip ? the Italian restaurant you had to go all the way to the front of the ship and walk through the main buffet to a narrow stairway down a deck, the waiter here was quite rude and must have been new as he had no idea what he was doing but the food was good. On the plus side the Asian maître de in the MDR was so helpful the food and service here was excellent considering the size of the dining room also the casino bar is located at the entrance to the MDR so when it opened there was always a queue and everyone in the queue wanted a drink I was amazed at how the Head Barman and his crew served up the drinks and kept a every one happy, extra gratuities we left for this guy. The Beatles show was very good in the main theatre as the cavern club was small and always full up . Also this is the first time ever we never got an evaluation report card to fill in after the cruise. We will be going back to the Celebrity Millennium& Solstice Class ships from now on with fewer people and much better food and service no nickel and dime stuff with them. Read Less
4 Helpful Votes
Sail Date: April 2019
A transatlantic cruise is on my husband’s bucket list and this timeframe and ports worked for us. I provid more detail below in the cabin review section as I did not realize I was to place it here. PLEASE SEE THIS SECTION FOR ... Read More
A transatlantic cruise is on my husband’s bucket list and this timeframe and ports worked for us. I provid more detail below in the cabin review section as I did not realize I was to place it here. PLEASE SEE THIS SECTION FOR SPECIFIC DETAILS Cabin - good, no lounger on balcony Food - poor Service - mixed, from poor to good Shows - excellent Ship layout - Fair, swimming pools look so odd compared to RCL. They are really unappealing to the eye. Itinerary - great ports considering a transatlantic cruise Time change - no time change for 3 days and then a change 3 days in a row. I think this could have been spread out more. Dining experience - freestyle means no reservations in the main dining rooms; this does mean you will wait from 5-30 minutes for a table. Cleanliness - good Fitness - good selection of classes; exercise area is a little too warm Read Less
Sail Date: April 2019
A friend recommended a transatlantic cruise since my husband was retiring. We had not cruised in years, never transatlantic, and never been to Spain. It was a spur of the moment decision without the research I normally do on every ... Read More
A friend recommended a transatlantic cruise since my husband was retiring. We had not cruised in years, never transatlantic, and never been to Spain. It was a spur of the moment decision without the research I normally do on every vacation we take. When I found the time to look into it further, I was a bit concerned with some of the reviews I read of the Epic, but knew we would make the best of it especially with the deal we got for a sail away balcony. I can honestly say that we got more than we paid for with the Epic. We were in cabin 11012 which is the 4th from the front and has the total metal surround on the balcony so when sitting down you cannot see the ocean. But this blocks the strong sea breeze crossing the Atlantic. The balcony is huge and we had a chaise, 2 chairs, and a small table with room to spare. I agree with other reviewers about the configuration of the cabin being a bit odd and probably a bit tight for larger people, but it was not an issue with us. We had storage we did not use. My husband likes to use the pool and hot tub area but I like to read and watercolor in a quiet place. We were both happy with the facilities. We ate the majority of our meals in the dining rooms but did not utilize the specialty restaurants. The food was consistently good. We did eat some meals in the Garden Cafe which was also pretty good. We did not have the beverage package as we only drink a glass or so of wine daily but we did buy the wine package on board the first day. I think that is the only time it is available. We enjoyed some of the entertainment but did not bother with anything labeled “not for the easily offended.” We enjoyed meeting others on board as it was just the two of us. There were many other couples traveling alone. In short, we really enjoyed the cruise and have, in fact, booked the same cruise for next April. Read Less
2 Helpful Votes
Sail Date: April 2019
We chose the Transatlantic because we only had to fly one way across the Atlantic ocean.. Spent the night before the cruise in Orlando, and took am shuttle to ship. Got to Port at 11:00am. It only took 15 minutes after being dropped off, ... Read More
We chose the Transatlantic because we only had to fly one way across the Atlantic ocean.. Spent the night before the cruise in Orlando, and took am shuttle to ship. Got to Port at 11:00am. It only took 15 minutes after being dropped off, to sitting down and ordering lunch in the Haven. Fastest ever. Had just about all our meals in the Haven restaurant. We had the 4 specialty meal package, and 2 more for being platinum members. Used 2 each at Cagney's, La Cucina, and Le Bistro. All 3 were good! The haven had a snack bar by the pool. That was nice for the time after shore excursions and before dinners. Had some room service breakfasts, and the Butler delivered afternoon snacks daily to the suite. Ate 1 meal in the Chinese Restaurant, and once in Cirque of Dreams show. The entertainment on board was good. The main problem was the theatre was way too small for just the 2 shows, with 3,950 cruisers. Had to get to the shows at least 30 minutes before it started, to get a decent seat. And the smaller venues for other smaller shows was way too crowded, too. You can book reservations before cruise for some of the shows. Don't wait until boarding, unless you are in the haven. Ms. Google gave talks about the ports. Their history, things to do, pictures, etc. Not much else to do on 7 sea days. Those were given in the theatre and always full. About the only activity we participated in was gambling in the casino. It has a big casino compared to most other ships, and located right in the middle of ship. If smoke bothers you - dodge it if can. Everybody onboard goes there to smoke. Nelson (Hotel Director) knows about this problem and is working on it. OK! The machines pay out very little. So, NCL probably rakes in a pretty good profit from the casino. Like I said before the ship seems very crowded every where you go. There is no outside deck that goes completely around the ship. Not very much outside space at all, except at the top of the ship. That's the great outdoors and recreational area. The weather was kind of cool to be using the shallow pool, though there were sunbathers out most days. Just glad we were in the Haven where it wasn't so crowded. We booked our shore excursions with NCL for the ports. Platinum Members got 10% off, plus we had 2 $50 shore excursions per cabin per port. That made the prices very reasonable! Most of the tours were longer than the scheduled time allotted for them. Thought they were well worth what we paid. Well satisfied. Disembarking was a big mess! We had a 8:30am tour scheduled for Hop On / Hop Off Bus and drop off at Catalunya Square. We were over 2 hours late getting through cruise terminal to our bus. Then had to wait longer at bus before leaving, waiting for the tardy ones hung up in the cruise terminal. Purchased our cruise over a year out, for a very good price, with the extras. Wanted to be in the 2BR Haven, to be able to get away from the crowd. Liked the idea of having to fly only one way across the Atlantic. Also, had read reviews about the toilet and shower behind headboard, and sink in room. Heard a lot of cruisers complaining about that set up on board. We really enjoyed this cruise. Probably won't ever be back on the Epic again, though. Read Less
1 Helpful Vote
Sail Date: April 2019
We have looked forward to a transatlantic trip and the itinerary was great. We were hesitant to book such a large ship but wanted to give it a try. Boarding was the easiest ever! But once on board, things started to grind slowly. We tired ... Read More
We have looked forward to a transatlantic trip and the itinerary was great. We were hesitant to book such a large ship but wanted to give it a try. Boarding was the easiest ever! But once on board, things started to grind slowly. We tired quickly of standing in lines to watch a show ( in a WAY to small theater), get dinner, or ride an elevator. Many people enjoyed the ship and really enjoyed the free drinks package. The cabins were odd. The frosted glass free standing toilet and shower were poorly thought through. Lighting in the cabin was dull. The short bed was curved at the bottom and my feet extended a good 6” off the end! The meals were good but we found the speciality restaurants left a little to be desired. The service was good and a few times we were really impressed by the attentiveness of the servers. Even though we had several complaints about the ship, We still had a wonderful time. But, we won’t be on the Epic again. Read Less
7 Helpful Votes
Sail Date: April 2019
First of all, starting from embarkation we came across with the same problem, again and again, we have Turkish special passport holders which do not require us to obtain a visa for certain countries. We told it each time to the embarkation ... Read More
First of all, starting from embarkation we came across with the same problem, again and again, we have Turkish special passport holders which do not require us to obtain a visa for certain countries. We told it each time to the embarkation personnel and passport officers but they cause us to wait sometimes 2 hours in order to get confirmation. Sometimes they do not accept official letters from embassies. So, they must update the visa requirements checklist including special passport holders. As a frequent traveler, I do not want to be treated as a missing visa issue again and again. Because I do not need to have a visa. Furthermore, as a premier guest, we experienced a lot of problems, some restaurant managers trying to tell me that there are 2000 platinum plus members staying on the ship. Therefore they can not give us a priority in the restaurants. Later I learned that this was a total lie. I reported the situation to the general hotel director and asked him that if I can not get any priority why do I need to choose Norwegian again. I received no response. Therefore you can not receive any priority even if you are too loyal to the cruise line. For thermal suite packages, the ship sold more than the available limits in the spa area. Everybody who finds the door open just jumps in. Everybody start having an argument about sitting in lounge chairs. I was assaulted twice by other passengers. I also reported this situation to the general director but nothing changed. The spa personnel most of the time left the door open or some other guests invite others to use spa for free. Therefore the majority f the passengers get really angry for why they paid extra for thermal spa if everybody can jump inside freely. At last, during the disembarkation process, everything becomes chaotic. The ship personnel can able to collect and make passport stamps while we are on the ship and inside the European premises for one week we traveled to Portugal and Spain ports. But they preferred to do EU entry passport stamps on our own during disembarkation at Barcelona. I have to wait a lot of lines, ship exit line, passport stamp line, baggage collection line and taxi stand time. It takes a complete 3 hours. I have been cruised many times but have not seen such a thing in Barcelona for the recent 10 years. I have been many times cruised with Norwegian but their loyalty seems to be nothing more than 2 free special dinners which are limited to 25 USD max order per cabin not per member. I expect them to give unlimited internet or some more dining night for free but once you get platinum, do not try to get higher because once you reach plat plus only thing you get is a dinning chance with an officer as a group of 3-4 staterooms in a main dining room. Especially in this cruise from Cape Canaveral to Barcelona, most of the passengers are really annoyed because only three shows were presented as unique for 15 days. For other days they repeat the shows again and again. Everybody goes to bed at 7 pm after dinner. So we call the ship as a ghost at late times. Epic is a good ship I have traveled with her 4 times in the past. But it was managed well and the level of the service and fun was great. Use to be Burn the floor took a showplace in Manhattan but no more. I have never heard someone playing the piano in the taste also. Furthermore, the waiters are not trained most of them newly joined to the company. Sometimes you have to wait 2-3 hours for a 3-course meal. For even the laundry they keep saying that every day they receive 5000 bags of laundry, they work so hard, they have no time to rest etc. I do not understand why are they acting like this. Read Less
2 Helpful Votes
Sail Date: April 2019
If you can cope with the strange cabin layout, love trivia games and slots machines, don't mind lining up, even for things you reserved, and like paying for services, then this ship/hotel is for you. Be prepared: Your shower and ... Read More
If you can cope with the strange cabin layout, love trivia games and slots machines, don't mind lining up, even for things you reserved, and like paying for services, then this ship/hotel is for you. Be prepared: Your shower and seperate toilet are immediately inside the cabin door. You will be visible and struck by anyone opening the door once you step from either glass doored facility. Make sure you travel with companions who do not mind seeing you performing your toilet functions. There is no basin in the toilet, there is a tiny one in the cabin area. If you use it, be careful not to strike your face on the tap which juts into and up from the sink. There are only 2 power outlets in the cabin. You will need to crawl under and reach inside the vanity to access them. The shaver outlet is inside a mirrored cabinet. Once you plug in a razor, you cannot close the mirrored door. The lighting levels are low with LED fixtures controled from various locations. The overhead storage is above the bed and sofa and cannot be reached. There is no place to store shoes. Cabin balcony doors are tight access. If any vanity drawer is opened a bit, you will not be able to get into the cabin from the bacony without climbing over the bed. The bed is curved and short. If you are over 5'10", your feet will overhang. There is nowhere in the cabin that 2 people can pass each other. There is no promenade deck going around the outer decks, if you like walking or a jog the best you can do is back and forth on one side deck. The fitness centre does not have steam rooms or saunas, yoy must pay $340.00 to use the spa area. The freestyle thing seems to be mostly an inconvenience. You still have to line up for everything, you will just be in a separate bigger lineup than guests without reservations. Hotel staffs try very hard to mitigate the quirky arrangements and do what they can to cope. Food is of good quality but often not hot enough, service is generally friendly and adequate with a lot of supervisory staffs drifting around not doing much of anything. Entertainment scheduling is progressive, so only one venue is open at a time which causes crowding. Anyone taking a trip on Epic needs to be accepting and open to something unusual. Read Less
Sail Date: April 2019
We were asked to join a couple for their anniversary cruise. The cruise ship was very overcrowded with more than 4,000 rude and inconsiderate guests. There were very, very few quiet spaces anywhere except our nice but tiny stateroom. ... Read More
We were asked to join a couple for their anniversary cruise. The cruise ship was very overcrowded with more than 4,000 rude and inconsiderate guests. There were very, very few quiet spaces anywhere except our nice but tiny stateroom. Food was like eating in an army mess hall with people crowding in line and reaching in front of you for something they wanted. The food was poor unless you like mac and cheese. Many people using the dining hall had no manners or courtesy. After paying $2,000 each for this cruise, we got the mess hall dining experience unless we wanted to pay $25-$40 per meal each to eat in a "special" restaurant, a couple of which were nice. Most of the crew staff were surly, but our cabin steward was nice and did a good job. There were poor entertainment offerings. We went to a dinner theatre and ordered a tenderloin steak, medium rare, and it came to me well-done and dried out. Pools and deck spaces were overcrowded. The best parts of the cruise were the shore times at Mallorca, the Axored, and other stops reroute to Barcelona. NCL? Never again! Read Less
2 Helpful Votes
Sail Date: April 2019
Our first time in Haven on Transatlantic Cruise this April 2019. We had such high expectations based on everything I had read. Took two days until we met our Butler - were we supposed to track him down? Snacks we preordered before the ... Read More
Our first time in Haven on Transatlantic Cruise this April 2019. We had such high expectations based on everything I had read. Took two days until we met our Butler - were we supposed to track him down? Snacks we preordered before the cruise were never delivered. Did not prebook anything - was told to wait and let the Concierge do it. Finally met him on 2nd day and got 2nd choice on 3 of the 6 dining venues we wanted. Should have just done it myself prior to cruise. The food in Haven is quite excellent but on a 15 day cruise the Chef has got to change the menu up a bit!! It is an excellent menu but the same, day after day. There are two soup choices and three desserts for lunch and dinner. Can't the chef use some creativity and vary that up a bit. Ice cream - vanilla or chocolate -and we found out from a different waiter, also macadamia nut. Can also get lemon sorbet daily. We wandered thru the buffet one lunchtime and saw gelato and so many other flavors, that we can't get! A few more Butler issues- why did it take a guest on day 7 to tell us about the "express" elevators or day 10 when a guest explained to us about the special phone in our cabin? We only asked our butler for one thing. After a week of daily snacks - we asked for fruit and some chicken, egg or tuna sandwiches. We specifically said no chocolates, cakes,or ham or pork. Within the next week we got our request once and then back to the ham and chocolates again. Shore excursions were fine except for when our tour in Mallorca was cancelled. At Shore Excursions we picked out another tour and was put on the waiting list -#19. Settled for our third choice. Question - if NCL cancels a tour, shouldn't we be bumped to the top of the waiting list? We did make it down to #9 so there were some cancellations. Complained but told "Sorry, Corporate Policy"!!! There was one lecturer on board, a very dry British lady telling us about each port. After attending her first lecture, we had enough and waited until the Epic decided to show her lectures on the TV so we could watch from our bed. Would we go Haven again? If I'm on a 4100+ passenger ship, definitely yes! Would I ever go on the Epic again - never!!!! Read Less
3 Helpful Votes
Sail Date: April 2019
We have tried many cruise lines before and thought we would give Norwegian a try!! It was worse decision! We came away very disappointed and sad that we traveled at greatt cost only to have bad experience. We have always really enjoyed our ... Read More
We have tried many cruise lines before and thought we would give Norwegian a try!! It was worse decision! We came away very disappointed and sad that we traveled at greatt cost only to have bad experience. We have always really enjoyed our cruises and this was cruise number 18 for me and never have I come across issues like this cruise line. First of all the ship had very little entertainment other than what you had ton pay for to see! when they did have free entertainment it was in such small area only about 100 guest out of 4000 could get in to see it. Nightly shows in theatre that was free was repeated same show up to 3 nights to let all on ship seeing the show. So that meant no show for ones who already seen it so that was disappointing. Main dinning was only offered for evenings and not the 3 meals a day. Buffet was awful same food everyday other than 1-2 items. Not even close to what’s offered on Royal, Princess, Celeberty or Carnival. Staff in buffet area was awful no service at all. If we asked for drink they would point out where to get it ourselves. We were not use to this from our other cruise experiences. Even with the highest drink packages we were told we are not allow serve you can pop or squeeze orange juices it’s not included in the package yet when we got the package we were told everything was covered up to drinks 15.00 each. I don’t think can Soda or glass juice is over 15.00. Daily Activities were limited on board not much at all. Maybe 30 minute game rest was trying sale you something. The final end to our worse cruise experience ever was I bought jewelry from on board shop only to come back to our room from off the ship and find it missing. We were treated terrible they made us feel like we were trying rip them off. They told us they would have to search our room make sure it wasn’t there. I told them it wasn’t there before contacted them I had search everywhere. They said they had to it’s policy so I said ok thinking they were looking like on floor, dresser things like that. NO! They ripped our room apart leaving no privacy at all. Even pulled empty suitcases from under our beds checked inside. I think They actually thought i said it was missing to rip them off. I told them if I was going pretend something got stolen I would gotten nice diamond ring not cheap 300 dollar jewelry. Three of them in uniform invated our privacy over 289 value missing item while telling us we must misplaced it because their staff checks all garbage so it couldn’t be in garbage by mistake and their staff would never take it. So at that point I ordered them out of my room as they were now insulting me by as good as telling me I am lying if the room attendant didn’t take it then we were only others that could have it. Unbelievable treatment to first time customers looking to check out their cruise lines. It was a family cruise and all three rooms booked all said they would never return. We have done many cruises and never claimed missing item before so it really insulted me to have them make us feel like we were scamming them. End result they told us put claim in with insurance so we never did get our missing jewelry back after missing day of our vacation dealing with it. Final day getting off the ship was nightmare took over an hour and 1/2 in lineups getting off ship. It was experience we never want have again. Lesson learn, if it looks like good deal there’s reason for it. If they are posting specials get new customers what’s the point if treated like this. I was not the only disappointed guest I heard many complaints from other guest over the two weeks. I would advise looking else where when picking cruise line if you want to have fantastic vacation. We made the best of it since we were on vacation but very disappointed over the quality of service we received on Board. In closing I have to add my positive. The evening main dinning The server there was awesome and the photo gallery was awesome. Read Less
3 Helpful Votes
Sail Date: April 2019
I want to be clear that I am writing this from the perspective of a guest in the Haven. In fact, I had a Deluxe Owners Suite. So, I am fully aware that the negatives in this review may not be seen as negatives for other guests. I simply ... Read More
I want to be clear that I am writing this from the perspective of a guest in the Haven. In fact, I had a Deluxe Owners Suite. So, I am fully aware that the negatives in this review may not be seen as negatives for other guests. I simply want to be completely honest about my experience. This was my eighth stay in an NCL Owners suite and my third on the Epic. However, this was our first transatlantic and it was 15 nights! Embarkation was easy. We got to the port several hours after boarding started and there was a very small line at security. They had a Haven check in desk which was very quiet. The agent was quick and efficient. Our butler introduced himself to us within a minute or so of check in and before we knew it we were heading onto the ship. When we got to the Haven, we decided not to go on a tour of the Haven which was led by on the assistant concierges. In the past, we’ve felt it was more important to NCL to take this opportunity to soft sell their photographers and spa services than to acclimate guests to the Haven. So, being familiar with the Epic’s Haven, we decided to go right to our room which was ready. It was probably about 1:30PM at this point. And of course, the room looked perfect! We carried on our own luggage. Yes, you read that right! We had three carryon suitcases and figured that would be enough considering we would send out two bags of laundry over the 15 days. Restaurants – The Haven Restaurant was very good. The staff was superb. In fact, it was the best staff I have ever encountered in an NCL restaurant and that is really saying something because I think the restaurant staff quality on NCL is excellent. The menu in the Haven Restaurant is the same every night, although there was an additional item each night that was not on the menu (we were told this was because of the length of the cruise). Despite the small number of menu selections, the food was very good. I must single out a couple of servers from the stellar group. Ineul and Ketut were professional, pleasant, knowledgeable (and I could go on and on) people. This restaurant is complimentary for Haven guests. A Haven guest can bring a non-Haven guest at a cost of $35. No reservations are needed and it’s open for breakfast, lunch and dinner. We also visited Cagney’s, Le Bistro, La Cucina. My favorite meal over the two weeks was the Dover sole at Le Bistro. I was blown away by this dish. Ports and Sea Days – We had eight sea days on this cruise including the first six days. We also had to put our clocks ahead by one hour six different times. The weather was very nice and the seas were very calm. I was a bit worried about boredom when I booked this, but I brought several books and downloaded a bunch of podcasts. Additionally, there were plenty of activities all over the ship. I’m happy to say that I was never bored. The ports ( 7 of them) were very good too. All in all it was a very good itinerary. Room Steward – Ronald was terrific. NCL generally does a very good job in selecting and placing its employees. Again, Ronald was terrific! Complaints – The only complaint I have is with the Haven Concierge. He had two assistants, so he had some help to do this demanding job. Despite being in only one of eight Owner’s suites on this ship, he never took the time to introduce himself to us. As I said earlier, I have stayed in Owner’s Suites many times and the concierge always took the time to come by and say hello and offer his/her services. Believe me, we are not high maintenance people and we are far from demanding (rather we are very respectful to all of the staff). I mention this “snub” only to illustrate that if the Concierge doesn’t introduce himself to guests in the Owner’s Suites I can only imagine how other Haven guests get his attention. I was fortunate to have made Specialty Restaurant reservations before setting sail. However, when I asked to change a dining time one night, I walked down and talked to the Concierge. I felt like I was bothering him. He told me he’d get back to me and never did. I had to ask a second time and he told me he was unable to accommodate me. NCL should make sure those of us paying a premium be aware of the difficulty of securing a table in a specialty restaurant. My experience with the NCL Haven Concierge has always been quite good. The best we had was several years ago on the Jade. That concierge got a $500 tip from us for going above and beyond. And yes, that was the largest tip we have ever given to someone on a cruise, but we are always prepared to reward the employees for top notch service. My second interaction with the Haven Concierge on the Epic was also met with no follow up on his part. AT that point, we decided not to use his services at all. However, there was an additional contact - the concierge desk called my room one night to inform me that the time I requested to go to the Spiegel Tent was open and if I still wanted to make the reservation. But I had never asked for a reservation – they had dialed the wrong room!! The last day of the cruise, because we had a very early flight, we had to leave the ship at 5:30AM, the earliest possible time. A letter was delivered to the room from the Concierge related to the disembarkation process (which is made painless and easy for Haven guests). The letter indicated that if you were leaving between 530 and 600 to let the concierge know (the official disembarkation started at 6AM), so I walked down to the Concierge to say we needed to leave at 530. He looked at me quizzically, as though he had no idea why I was letting him know this (again, his letter instructed me to inform him), and said that he would be available at 530. I must reiterate, he was one of the few employees that I encountered that never asked what my name was, never addressed me by name, and always looked frazzled. We decided to leave the ship at 530 on our own instead of with his assistance. And I am a bit embarrassed to say, that this was the first time ever that I did not tip the Concierge at all. And we are not cheap! We tipped the butler, the steward, wait staff people in several restaurants, and others. Disembarkation (on our own and carrying off our 3 bags) was quick and easy. We were among the first few people to leave the ship so there was no problem at all. If we were leaving later we would have had to use the Haven Concierge in order to circumvent the lines. All said, I give the cruise 5 stars. The frustrating experience with the Concierge hopefully was just an anomaly. The Haven experience is worth the money for us. Next time I cruise I will make sure that I have Specialty Restaurant reservations in place by making them as soon as possible prior to the cruise. Despite much of this review being about the Concierge, I want to emphasize that every other staff person I met was exceptional (although some of the casino cocktail people looked pretty unhappy!). NCL’s strength truly is its employees. Many of the employees work long crazy hours for pay that most Americans wouldn’t get out of bed for and they maintain wonderful attitudes and display kindness in tough situations. I saw a guest loudly arguing with an employee at a Specialty Restaurant one night. The guest was an obnoxious jerk. I’m not sure if his argument had any validity or not, but the way he went about communicating it was awful. The NCL employee handled it well, never losing composure. My next journey with NCL will be an Alaska cruise in September! I can’t wait! Read Less
1 Helpful Vote
Sail Date: April 2018
This was my second TA on Epic and although the food wasn't 5 star, the people I met were A LOT OF FUN~! Cruise Critic's team on the Epic TA was excellent Geri & John (JW) along with others made this a holiday to remember. ... Read More
This was my second TA on Epic and although the food wasn't 5 star, the people I met were A LOT OF FUN~! Cruise Critic's team on the Epic TA was excellent Geri & John (JW) along with others made this a holiday to remember. Meet & Greets, Bar Crawl(s), Cabin Crawl was informal and enjoyed by all. It was crowded and the passengers were older than I had anticipated (lots of scooters to watch out for), and most of the people were happy to be on Epic for the 15 days. New ports for me included: Bermuda, Funchal, Gibraltar, Cadiz; re-visits of Malaga and of course Barcelona. Most ports were visited independent of the NCL Excursion. The people met on board made this trip one of my favorite vacations ever. I stayed in an inside cabin with excellent service from my Cabin Steward and team. Taste was "meh" - I prefer Manhattans. Most people say they have the same menu - I'm not sure about that. Getting a seat in Manhattans in the back gives you a view Aft (back of the ship) where many pictures were shot watching the sun set on another "Epic" day at sea. The Noodle & Rice Bar (free option) was really good. O'Sheehan's Sports Bar was our nightcap for wings, fries and a recap of the day. They serve ordered food until 4 AM then it's snacks until they start with breakfast. Most of the bartenders were attentive to most needs - the staff works hard and tries to do all they can. There were a couple of mistakes made - hell we're all human AND we're on vacation, right? Entertainment on the ship was fun - Epic Beatles in the Cavern, the shows (Burn the Floor, Priscilla) they have a good team. The only negative I heard was shows were full. There are so many activities so you could do OR do nothing at all. Bliss (the dance club) played until 3 AM - even on the last night, so if you like to dance - head there. Want to sing along to some songs? Howl at the Moon - they played it all. The comedy I saw late at night was great. Gina also did the farewell show - did a great job. Oh yeah, the hypnotist was interesting to watch. Read Less
1 Helpful Vote
Sail Date: April 2018
Norwegian Cruise Line, Ship Epic, Category H6 / Stateroom 10326 Haven Suite 15 night transatlantic cruise, Florida to Barcelona Seasoned cruisers with 34 cruises under our belt. Summary: This ship offers Haven suites in the back ... Read More
Norwegian Cruise Line, Ship Epic, Category H6 / Stateroom 10326 Haven Suite 15 night transatlantic cruise, Florida to Barcelona Seasoned cruisers with 34 cruises under our belt. Summary: This ship offers Haven suites in the back of the ship. They were NOT worth the extra $3,000 we spent on them. I DO NOT recommend these rear facing Haven suites. This is a designer suite that probably won an award for looking cute, HOWEVER, they didn't have to stay in it. If you want a Haven suite get it in the front of the ship. You will spend more money but not be disappointed. When staying in the rear of the ship we tended not to go to the Haven as much since it was at the front of the ship. Details of room: Positives; On balcony, Two chairs with cushions, two loungers with cushions, more than adequate. Shower is ok, good pressure and plenty of hot/cold water; plenty of room in bathtub/shower combination, two people can take shower together. Adequate storage for clothes, suitcases fit under the bed. Negatives; Balcony noisy from propeller wash, 24/7 when underway. Also at night when sleeping you get a harmonic vibration thru the bed from the engines. Bathroom has odor from drain. Room noisy from creaking furniture when in small swells, we never got into rough seas. One side of bed hard to get around, need to walk sideways. This is a round bed with a round mattress, head part is ok but your feet hang off the side unless you move them to the middle, your spouse will do the same and feet touch. The bathroom has a sliding door with no latch, this is ok in calm seas, however in mild and rough seas the door will self open causing the motion activated light to come on: this is ok during the day, however when sleeping the light will awake you numerous times during the night. I tied a towel (each night) between the door handle and towel rack to keep the door from opening. Light switches by bed did not work. Not enough lighting in room, light switches all over the place. TV flat mounted against wall so at an angle to the bed, need tilt mechanism. Bathtub/shower difficult to get into and out of, if you are over 60 you will need to sit on the edge and lift one leg into the tub and then the other while pivoting on your behind, opposite getting out. Could be dangerous for older people. The sink is a bowel that is difficult to use. The medicine cabinet is large and useful. The vanity area is small with poor lighting. Haven area in front of ship: Positives: Food in Haven dining room was excellent, had prime rib to die for and surf and turf (shrimp). Service staff was terrific in dining room. Concierge service in Haven main room was excellent. At the end of the cruise we peeked into the forward Haven rooms and found the two bedroom suite to be quite nice. Negatives: Haven outside spa area is very nice, however noisy from intake/exhaust fan 24/7, need ear plugs or ear buds to listen to music. Very disappointing. Read Less
6 Helpful Votes
Sail Date: April 2018
We have done transatlantic 3 years running and fancied a change this year. It was also a good deal with drinks and gratuities package. We booked inside and were contacted a few weeks before departure and were delighted to secure a balcony ... Read More
We have done transatlantic 3 years running and fancied a change this year. It was also a good deal with drinks and gratuities package. We booked inside and were contacted a few weeks before departure and were delighted to secure a balcony cabin albeit chosen by NCL. Arrived and embarkation process and buffet all great. I will review issues with cabin separately. The interiors of public areas Including elevators were very dark and We found it quite depressing it was very gloomy during the day and low lighting in evening. The food was good but only just warm and service was sporadic in the restaurants. We found the best was the buffet, which is a sad indictment of the Main restaurants. Only hot food on voyage was in speciality restaurants. Entertainment was best we have seen on cruise ship. Special mention to singers and dancers. Favourite was Howl at the moon duelling pianos. The free style dining is not working. Some nights we could walk in others we didn’t stand a chance. At the end of it we would go back if the deal was good but comparisons with others probably not. On balance only getting 1 out of 3 main things right is not good. Food not good, cabin not good,a glass door on a toilet. Entertainment brilliant but theatre not big enough. Ironically everything eating is freestyle but entertainment you have to book? Didn’t do there shore excursions but looked plentiful. Read Less
4 Helpful Votes
Sail Date: April 2018
We have taken many NCL cruises. This ship has been a real letdown. Never had to have reservations to see any shows on any other cruises. You had to have reservations. The lines to get in were extremely long, and waiting times were long. ... Read More
We have taken many NCL cruises. This ship has been a real letdown. Never had to have reservations to see any shows on any other cruises. You had to have reservations. The lines to get in were extremely long, and waiting times were long. The bathroom we had in our room was like something we never had experienced. Only a shower and toilet. When showering, the entire floor in the bathroom gets soaked. When my husband showered, I had to use the toilet, and had to stand in water. This WAS A HANDICAP ROOM ! REALLY SAFE! The sink is in the room area, tiniest sink ever. One chair in room , had to sit on bed to watch TV, Ship can only cater to one fourth of its guests. No elevators in Mid ship, had to walk quite a distance to get to the Forward or Aft elevators Entertainment at Pool, pretty much the same everyday Embarkation and disembarkation was fine, Ports of call were fine, staff very pleasant, food was OK, same menu most of the time. Did not go to special dining restaurants, although some of our crowd did, and they said it was OK, nothing special. We love cruising, have Platinum status with NCL, but this ship is too big, and does not have the ambiance of their smaller ships. In a nutshell, They cannot handle 4500 passengers . Love cruising, but we will never take a ship of this size again Read Less
1 Helpful Vote
Sail Date: April 2018
What a great experience on our first TA Cruise! We were celebrating our retirements and our 40th anniversary. It was our second time on the Epic so we were aware of the little quirkiness of the ship...but that's what gives the ship ... Read More
What a great experience on our first TA Cruise! We were celebrating our retirements and our 40th anniversary. It was our second time on the Epic so we were aware of the little quirkiness of the ship...but that's what gives the ship it's "character"! The food was FANTASTIC...with Cagney's and Moderno being much better experiences than we had on previous NCL ships. The entertainment was PRIMO...as long as you were patient and made reservations. Service was "spot on"... with our cabin steward, Noel and Cha Cha in Shaker's being our favorites! The crew all seemed happy & helpful. Andre was a great cruise director. (I hope he met everybody!) Marj had some minor internet problems but they were corrected quickly. We made many new friends,as we usually do on our cruises. There were plenty of quiet areas for some murder/mystery novels too. We were at the gym every day and had no problem getting on the equipment. The room was very comfortable with plenty of storage...again we already knew of the quirkiness of the bed and bathrooms, so no surprises there! We considered the curved walls and the bed just part of the Barcelona "Gaudi" experience! We enjoyed the bars and the musicians and the wine selection was pretty good. In Cagney's they had I-Pads that showed all the available wines with pics of their labels. GREAT IDEA...maybe consider doing that at all the restaurants/bars! The itinerary was all new for us and the shore excursions were well planned and interesting...Loved Madeira, Gibraltar and Seville! The tour guides were all excellent with maybe the exception of Igor at the "Caves of Nerja". (I think he was having a bad day). The debarkation was a breeze...probable the quickest and easiest we ever got off a ship! THANKS NCL FOR A WONDERFUL TIME!!! Read Less

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise