1 Helpful Vote
Sail Date: December 2018
The ship was fantastic. Lots of activities. Beautifully decorated for Christmas. The service was the best I've ever had. I think it was because I had reached Diamond status & the staff treated me like royalty! I was constantly ... Read More
The ship was fantastic. Lots of activities. Beautifully decorated for Christmas. The service was the best I've ever had. I think it was because I had reached Diamond status & the staff treated me like royalty! I was constantly getting champagne, wine, or sweets in my cabin. We had My Time Dining & we kept the same waiters. They were outstanding--spoiled us to death! The only bad thing was our room. We were doing a back to back & the room for our 1st week for your typical inside cabin. Small but certainly manageable for 2 widowed ladies. That room was 11677. The room for this week of our cruise was room 14327 & it was totally unacceptable! The bathroom had a small, very shallow sink that I couldn't even begin to wash my bathing suit in. There were no glass holders, no clothes line in the shower--just 2 hooks. The place that was supposed to be a place for your soap & shampoo to be was not a solid surface so everything placed there would fall through! The closet was a little larger than our 1st room but was only a foot from the bed. We couldn't get to it unless we slid the bed toward the other bed! Even then we couldn't bend down to get to the shoes so I just piled my shoes on the other side of the room in front of the long couch! Why such a super long couch & no room to get in the closet? Horrible room! The entertainment was great! Very enjoyable Headliner Shows. I really liked Cats. It's not a 3 hour show that so many people have said. It was 2 hours & 25 min. I saw it twice. One of the comedians, Nery Saenz was very funny in the Comedy Club & also in the auditorium, but the other one was not. Frozen in Time was very good & so was the Aqua show. Lots of good entertainment. Pools & hot tubs very good. The food in Haiti was not the best. All of the meat was dry. Good entertainment while we were eating there. Typical ports--we didn't do any shore excursions. The Dining Room had good food for the most part. Ate at Chops one night & it was outstanding. Embarkation was very bad. The passengers that had already checked in had to sit on the floor or chairs because they couldn't board the ship yet. We were getting ready to check in but were not allowed to since no one could board & had to stand there for a good 40 minutes. We were told that the Coast Guard had sent only 3 people instead the usual 18 required to clear the ship. All in all it was a good cruise on a great ship. Read Less
3 Helpful Votes
Sail Date: December 2018
We sailed on this ship last year. Same time of year. Last Year checkin went smoothly. This year not so. We are Diamond and usually have priority boarding. It’s one of the perks or always has been. It was last year. After waiting in line ... Read More
We sailed on this ship last year. Same time of year. Last Year checkin went smoothly. This year not so. We are Diamond and usually have priority boarding. It’s one of the perks or always has been. It was last year. After waiting in line for well over an hour we finally got on too late for lunch buffet. Our original time for boarding was 11:30. We got an email from RC telling us not to arrive until 12:30. Apparently 6000 others got the same email. Entertainment was great. Room was great along with our outstanding stateroom attendant, Joey Barcelona. Food was mediocre at best. I think RC is cutting corners everywhere. There seemed to be less staff in all areas especially clearing tables in Windjammer and Solarium Bistro. Solarium is supposed to be over 16. I guess the rules only apply to some. There were children there every time we were there and no one said anything to them. The ship is beautiful and kept very clean. We will continue to sail with RC as most others cruises have been great. We were just disappointed with this one. Read Less
3 Helpful Votes
Sail Date: December 2018
The two of us got onboard Oasis on 12/9 to enjoy the 8-day Western Caribbean tour. Overall, the experience was positive, as 85-90% of the trip was well organized and executed. The reason for 2-star rating were those few situations which RC ... Read More
The two of us got onboard Oasis on 12/9 to enjoy the 8-day Western Caribbean tour. Overall, the experience was positive, as 85-90% of the trip was well organized and executed. The reason for 2-star rating were those few situations which RC could resolve, but they apparently have chosen not to. The ship was spacious, well maintained, and with a lot of amenities. Plenty of activities to choose from. Quality entertainment. Decent dinning options. Our stateroom was in great shape. The ship crew was exceptional. On the negative end, dinning arrangements did not always function properly. WindJammer Marketplace, being the main dinning option on the ship, was designed inadequately, often crowded and introducing long waiting times. On multiple occasions waiting staff hijacked our attention while we were eating to advertise premium dinning choices. This practice was completely unacceptable since we felt cornered and were left without options, except to either be rude toward them, or put up with their efforts to upsell. In general, the campaign geared toward advertising and squeezing every dollar possible out of passengers' pockets, as orchestrated by RC, was a bit cheap and tasteless. Paid arrangements must be commercial free. Finally, the alcohol policy. We all know why most companies do not allow it onboard, and while there is a strong argument, both pro- and against bringing alcohol on the ship, there is absolutely no legitimate reason for RC to confiscate it from passengers (as they actually do). Prohibiting the consumption of bring-your-own alcohol in staterooms is quite outrageous. Apart from these few 'ethical' nuances, the journey was a pleasure. The professional crew, the variety of ship amenities, and the availability of entertainment options will satisfy most tastes. A 'hidden gem', the Delight Duo, performs classical pieces almost daily in Central Park on deck #8. Highly recommended to all who enjoy listening this music genre! Read Less
1 Helpful Vote
Sail Date: December 2018
This is my 3rd cruise with RCCL and my 6th overall. This was by far the best one. I was worried about being on such a big ship with 6000 passengers as I have only been on smaller ships before. It was never a issue. There is always ... Read More
This is my 3rd cruise with RCCL and my 6th overall. This was by far the best one. I was worried about being on such a big ship with 6000 passengers as I have only been on smaller ships before. It was never a issue. There is always something to do and we were never bored. I had read the reviews about the ship being old and showing its age, Not true. It was not brand new but was well maintained and clean. The staff were all professional and we never had a issue. We stayed in a junior suite and it was much more comfortable then we were used to. Only issue we had was we were not able to have dinner in the Coastal Kitchen that suite guest could use. By the time we tried to get in it was already reserved for the cruise. Not a big deal the main dinning room was great. The entertainment on the ship was top rate. Cats was excellent and the diving show is something not to miss. I read lots of negative reviews of this ship and I don't see what people are complaining about. I work in a service industry and know hard it is to please some people and RCCL are great. No matter what you do some people will not be happy. I recommend this cruise for everyone. Read Less
5 Helpful Votes
Sail Date: December 2018
We were SOOOO excited for this cruise. Everything we’d been told we would definitely be stepping up from carnival by choosing this cruise. NOT TRUE. First, the boat itself is spectacular. Lots to do and see, no question. The best pizza ... Read More
We were SOOOO excited for this cruise. Everything we’d been told we would definitely be stepping up from carnival by choosing this cruise. NOT TRUE. First, the boat itself is spectacular. Lots to do and see, no question. The best pizza joint on the ocean and always stocked. Main dining, SUCKED. Food not good and most nights it was cold. Service sub par in comparison to other cruise lines as far as dining goes. One of the flowrider units went down day 2 and was down all week, that was very annoying. There are many ‘specialty’ dining choices NOT INCLUDED with your purchase of the cruise which is ridiculous. They’re overpriced for the offerings. Nothing outside them either to indicate the extra charge..had to read the cruise compass to find out. Lots of disappointment for folks to be turned away not being able to afford. The solarium area for adults only is amazing and they do enforce the no kids thing which is awesome. They also have their own restaurant which is nice and peaceful for those of us not wanting to be around noisy children. Comedy was the same show over and over, other lines change out performers and shows are different. Cruise director was basically a ghost. Showed up here and there but nothing noteworthy. Street parties were fun. Lacked shows in the theater, other lines have them nightly. Overall the service was subpar except in Giovanni where it was stellar. Out of our entire trip Kaviraj was the best encounter we had and he deserves a raise! Will we cruise this line again, I’m not sure. We cruise because we pay one price and expect additional charges for alcohol, but having to guess all week what we got for what we paid was tiresome and ridiculous. Read Less
3 Helpful Votes
Sail Date: December 2018
I really enjoy this ship...here are a few reasons why.... 1. My favorite meal/dish on the ship was Giovani's. Loved the steak and Risotto. Also loved Chops. For non specialty restaurants, I enjoyed the Main dining room for dinner ... Read More
I really enjoy this ship...here are a few reasons why.... 1. My favorite meal/dish on the ship was Giovani's. Loved the steak and Risotto. Also loved Chops. For non specialty restaurants, I enjoyed the Main dining room for dinner and Park Cafe for lunch. Was not a fan of breakfast at any of the places. 2. I I loved Laberdee. It was beautiful and I enjoyed the beach and zip line. 3. My favorite place to hang out while on board was the pool deck especially the solarium. But... I also loved my balcony. 4 As for the shows, (Cats, Frozen, Headliner, Come Fly with Me, Ocean of Dreams) I saw all but the ice one. Favorite was Come Fly with Me. I enjoyed Cats and the others too. Cats, is not for everyone. Many people are confused about the story and the music is set in a minor key. If you love broadway you will enjoy it. If broadway shows are not your thing....I would skip it. 5. We took part in may of the other activities (trivia games, Love and Marriage, Quest.....) We love games and those types of activities so we did many of them. We won a trivia game and the Perfect Couple game. Had a blast at quest and the others too. If you are easily offended I would skip Quest and the adult comedy shows. 6. The best non-clothing item we packed was tiny battery operated tea lights that were great night lights in the bathroom. 11. My biggest pet peeve, challenge or issue encountered while on the cruise was rude people or those who do not have manners like talking during shows or rushing the elevators. Don't be that person. Also don't be that person who eats off their plate in the Windjammer while still getting food. It is gross and you are spreading germs each time you touch your food to your mouth and then grab a serving utensil. If you are THAT hungry, sit down and eat and then get a FRESH plate and get more food. Read Less
6 Helpful Votes
Sail Date: December 2018
My parents gifted us this cruise for Christmas, and we had a great time! We stayed in a 2 bedroom Grand Suite (sky class) room 10244. My husband and I shared the smaller room with our 7 month old son, my brother slept on the futon-type ... Read More
My parents gifted us this cruise for Christmas, and we had a great time! We stayed in a 2 bedroom Grand Suite (sky class) room 10244. My husband and I shared the smaller room with our 7 month old son, my brother slept on the futon-type couch in the living room area, and my parents stayed in the larger bedroom. We were all comfortable, especially since we usually stay in inside cabins and are used to the tighter sleeping accomodations. I will focus on the baby aspect of this cruise, since I had trouble finding much information on cruising with a baby when I was preparing for this trip. Overall, I think it went very well, but we have a pretty chill baby. First off, we preordered baby food, diapers, wipes, and bottled water for formula. None of the items I ordered matched the pictures on the website, except for the water. The diapers pictured are Huggies Snug and Dry, which is what I have been using for overnight diapers since my son is still too small for the smallest size of true overnight diapers. However, what we got was Huggies Little Snugglers (36 count size 2). The baby food pictured was Geber Organic stage 2. We received regular Geber, stage 1 (which is half the size) - 2 squash, 3 sweet potatoes, 2 carrots, and 2 prunes. The wipes we received were not baby wipes, but Cotonelle wipes (like the kind adults can use too). We ordered the 12 pack case of 1 liter Evian bottles, and that was as pictured/advertised. All items were in our stateroom on arrival. The pack n play provided was clean and adequate, although they do not provide fitted sheets for it, so bring your own. It fit (snugly) between our bed and the wall. We used the pull down bunk beds to store our clothes (still in our packing cubes from the suit case). We brought a small swing for our son, since he still takes naps in the swing and it was a necessity. It fit, unassembled, in our large hard sided suitcase. It is the Fisher Price take along swing and seat. Take extra batteries and screwdriver to reassemble if you bring the swing. Instead of using burp cloths, we opted to ask for extra wash cloths and use those while on the boat. Worked great! We brought the OXO tot on the go travel drying rack for drying bottles and it fit perfectly at the end of the bathroom counter. Also a full size bottle of babyganics dish soap. For dirty diapers, since we didn't have our diaper genie, we used the diaper baggies that come on a roll, to cut down on smell between room cleanings. Since we were in a suite, we had access to a tub for bath time, which worked fine. For the stroller, we opted for a car seat/stroller caddy combo. We brought our Chicco KeyFit30 car seat, which we brought on the plane since we bought him a seat, and also used in the rental car to the ship. We used the Chicco Caddy stroller that the car seat snaps onto, and it worked great. The handles fold down, which is convenient on the elevators of the ship to make extra room. We did also bring our Lillebaby all seasons carrier to wear our baby during the drill on the first day, since you can't use the elevators. We used it during the dive show at the Aqua Theater as well when we had to stand the whole time, since we got there too late for a seat. Our son is still too small for the high chairs provided on the ship, so after trying it out for one dinner, we opted to bring the car seat/stoller combo into the dining room at dinner, fold the handles down, and pull it up to the table. It took up no more room than a chair. When it was time to feed him, we took turns holding him on our lap. We were never offered any pureed food for my son in the Main Dining Room or Coastal Kitchen, but did not ask either. I think if we really wanted/needed it, it could be done according to other reviews I read. One thing to note, if you are in a suite, you have access to the suite deck at the pool. However, there is no elevator that goes to that deck, so we couldn't easily bring our baby up there in the stroller. Other items that came in handy: stroller fan for days in port, baggies for putting ice in for keeping bottles cold, OXO travel spoon with carrying case, wipeable bibs, clorox wipes for cleaning surfaces/plane surfaces/toys, travel lysol to spray down pack n play/plush toys that fall on floor, noise machine, sound-only baby monitors, extra batteries for swing/fan/toys, medicine kit with OTC baby meds (tylenol, saline nose spray, gas drops, etc.) since these are not readily available anywhere. We also opted to keep the items that we knew we couldn't replace easily on the ship in a rolling suitcase that we kept with us when we boarded, instead of checking, so that there was no chance of it getting lost. We did not use the kids babysitting service, but did sign him up on the first day just in case. The suites area of the beach in Labadee had plenty of shady chairs, where we set up shop and our baby napped. Read Less
4 Helpful Votes
Sail Date: December 2018
We are experinced cruisers with over 100 ocean cruise and 5 river cruises all on different lines. We booked this b2b a year prior to departure which was a great value off the price of balcony cabin and all the TA amenities included. ... Read More
We are experinced cruisers with over 100 ocean cruise and 5 river cruises all on different lines. We booked this b2b a year prior to departure which was a great value off the price of balcony cabin and all the TA amenities included. Our fare average 55.20/pp/per day with Diamond lounge drinks. 4 specially dinners, 2 bottles of wine, pre paid gratuities, prepaid soda package and ended up with still 500 OBC that we cash out. Yes for the value the ship was fine. But some negatives exist as stated in other reviews. Ships infrastructure is beginning to show its age. Staff overworked. More nickels and dimes. Gym equipment has no TV and many units did not work. Food average at best. Little variety day to day. Sheets did not fit the bed. Dinig service is fair at best. Embarkation was over 3 hours due to health inspection. Turn around day took to 1 pm. Lunch was a joke. 3 shows stopped due to techincal problems Just to many other lines offer more with more fare price. Probably last time on RCL. Read Less
1 Helpful Vote
Sail Date: December 2018
We did a back to back Nov 25 - Dec 2 and Dec 2 - Dec 9. The ship is very big and it was our first time on a mega ship we have always cruised on the smaller ones. We are Diamond Plus and we loved the Diamond lounge. We found the ... Read More
We did a back to back Nov 25 - Dec 2 and Dec 2 - Dec 9. The ship is very big and it was our first time on a mega ship we have always cruised on the smaller ones. We are Diamond Plus and we loved the Diamond lounge. We found the promenade to be like a shopping mall and just not our thing. The evening activities we great there. attended all the shows and really enjoyed them a lot. Ate in the dining room every evening food was good, and servers were excellent. Ate mainly in the Windjammer for breakfast and lunch crowded but never a bad issue there. We tried the Solarium for breakfast one morning and it was full of children and could not find a seat. Had to wait for plates and flatware. We always have a great time cruising what's not to enjoy! We have already booked for April, however it will be on a smaller ship Vision of the Seas. ** One note we were re-boarding on the second cruise, they walk you down to customs and back on board easy easy easy. However, my husband fell just as we were getting back on and cut his chin open and bruised his face. The staff really didn't do much to help me with him and told me where medical was. I took him to deck 2 and the nurse cleaned up his wounds and put a butterfly band-aid on his chin. I filled out all kinds of paper work, and my point to this long note is NOT Once did we get a call asking how he was. This is the disappointing part of my review. I realize the first day they are trying to board 6,000 passengers but after that they could have called. Read Less
1 Helpful Vote
Sail Date: December 2018
We decided to do a neighborhood cruise from The Villages, FL. on the beautiful Oasis taking the Eastern Caribbean itinerary. This was our 4th cruise on the Oasis and it was good to be back on her. Final call had a total of 49 ... Read More
We decided to do a neighborhood cruise from The Villages, FL. on the beautiful Oasis taking the Eastern Caribbean itinerary. This was our 4th cruise on the Oasis and it was good to be back on her. Final call had a total of 49 cruiser's heading out for 7 days of fun and over indulgence with the many food choices available. The Oasis class ship is our ship of choice with the many venues available any day of the week. Because we had been to all the usual ports many times we chose to stay on board during Port days and enjoyed the solitude available in all the hot tubs and pools and also the non busy eating places that were open. Entertainment was provided by cutthroat games of Sequence to burn up the calories. Embarkation was a nightmare as customs didn't clear the ship for boarding until almost noon thereby guarantying huge winding lines where you visited your neighbor many times over as we weaved our way thru. But finally they cleared the ship for boarding and we were ready for our adventure. We had a basic ocean view balcony that sufficed for the occasion but after being spoiled in suites a few times lately it's never the same. But we were on a cruise so we sucked it up and enjoyed what we had. We ate in the Main Dining room table # 836 @ 5:30 every night and we have never had better service in 20+ cruises with Tejas and Ming Ming bending over backwards to accomodate our every need The basic shows that we've also seen many times were good but "Come Fly With Me" needs to be replaced as it's served it's useful purpose. Aqua Theatre and ice skating show are always entertaining. Sadly the departure date arrived and once again our vaunted Customs Agents delayed everything as in the beginning they had 2 agents to serve 6,000 passengers. It's a shame that in some peoples eyes they blame RCCL for these messes with embark/disembark problems which were not of any of their doing. On the bus ride home our group of 49 all agreed it was a wonderful cruise and everyone had a grand time. You can't ask for a better rating than that. Read Less
Sail Date: December 2018
First of all let me be clear that this review of 12/2 sail takes all things into consideration. I do not expect perfection. Esp as our ship was at max capacity of 6000 plus people. With that said, I can honestly say this was the best ... Read More
First of all let me be clear that this review of 12/2 sail takes all things into consideration. I do not expect perfection. Esp as our ship was at max capacity of 6000 plus people. With that said, I can honestly say this was the best cruise ship and experience ever overall! I went w my family linclufing teen and ship was decked out in holiday decos wonderful! Tips first: 1. Try to prepare early. as we did. We booked shows and booked dining time & bought dining, excursions & drink packages early online and when on sale. First night done right was great promotion Thank you RC. 2. Bring RTIC or insulated cup that keeps your drink cold. I used daily for water & on excursions. You can get ice in rooms. 3. Get to everything early to get your seat if you can. 4. Bring cash to tip extra or make room on your acct. The staff works hard and if you feel they deserve it xtra tip $ will be there. 5. Check daily schedule early plan your day bc lots of activities. SHIP AND RESTAURANTS: Beautiful and well decorated. Very clean always. Never felt crowded to us. Expect waits usually short at busy times at elevator. Multiple elevators that work fast thank you. Booking like we did when school still in helps as not over whelming # of young kids at all. Loved the neighborhoods and I think that made all the difference in not feeling crowded. Must go through Central Park during day and night and listen to live music, eat at cafe and restaurants esp Chops Grille. I wasn’t there to shop but Tiffany’s Coach shops there if ur interested. We ate at Chops and their service, seafood & steak were outstanding. The intimate dining was peaceful and relaxing. Note: paying extra for lobster well worth it. But we loved the whole hot lobster more than cold seafood tower. shive portions and can get multiple sides. All delicious! Our 12 year old really liked the teen area. His input: loved that they had Mario Smash brothers and Mario Kart in wii and have ps3 Xbox 360 and PS4 games too. It’s located right next to arcade which needs better prizes (now just dollar tree type prizes) and cheaper games. (most cost $2 each). Claw machines don’t close. It was nice that teen area is close to basketball flowrider and wipe out cafe more free food. He liked the Boardwalk area esp variety of hot dog cool carousel. He loved Johnny Rockets bacon burger and onion rings. Staff there were super friendly w excellent service. Royal promenade was beautifully decorated w huge Chridtmas tree lights etc. Cafe Promenade had great desserts and good sandwiches avail 24 hours. Sorrentos pizza was good too and also always available I did $10 sale and T-shirt sale. Both crowded but great deals on watches purses hats etc. long lines for checkout expected. Bought gifts for relatives friends and us. Pool area was nice especially hot tub. But I only went once and early when it wasn’t crowded. I highly recommend walking around the ship very early when not crowded I enjoyed the quiet beauty of ship then. CABIN: Very clean and very nice room and bathroom overall. The sofa bed couch had some nasty stains but we covered w sheets blanket. Our room attendant took great care of our needs and kept room clean and well stocked. Lots of hangers. I decorated our room w Christmas decos which kept it festive. Loved the 24 hours of Christmas movies but need at add more movies as only 4. We tried the pay movies but movies kept cutting out or messing up it was irritating and we gave up. Glad I brought my DVD player n movies. Room service. We used this multiple times for our teen and worth extra charge and tip. Staff incredibly fast and we all especially enjoyed the delicious wings and sandwiches. Excursions: Recom book excursions early online to avoid disappointment, remember 6000 people. We went to 2 beach excursions precooked online for St. Thomas and Bahamas and tour on St Martin. Bahamas was the best! The beach at Bahamas where my son did stingray encounter was gorgeous and he really enjoyedbstingrsys. Thought about dolphins but we had swam w dolphins bf on another cruise but never stingrays. . Staff at encounter and on ferry boat were friendly and awesome! Ferry boat guys played fun music & led us in claps singing etc we all participated in thank you! Best time to get pics of ship. Beach had lots of loungers and free tubes but rest stuff cost to rent. We brought our own snorkels masks recon. 2nd beach St Thomas nice but no chairs loungers not nice. Scary ride through mountains and long drive to get there and back esp as people including driver drive erratically and fast. We hung on for dear life. We would skip this one . Beach w birds diving in water cool but negatives outweighed. Last excursion was better than expected. Bus tour of St Maarten both sides. We did not pre book and were on waiting list. Thankfully RC I believe got more buses to accommodate demand or pulled through and we were able to go. Comfortable cold air cond buses and nice stop to Historical ice cream shop. Tour driver provided lots onf interesting facts.. You can walk to nearby bakery which had amazing pastries for great prices. Shopping at open shops ok. Very nice stop to take pics neat top. Overall nice relaxing tour. SHOWS: We went to all shows except Cats and prebooked online a must do. I wished I had seen cats but heard mixed reviews and really tired at time so nixed it. All the shows were great especially the ice skating one. Costumes, and choreography were mesmerizing. Adult Comedy show featuring multiple comedians was really good too. Crew on ship: Amazing wonderful crew. We had some incorrect billing and contacted customer service but they straightened it out. Customer service was always nice friendly and professional and seemed to care, Windjammer and dining crew always friendly and hardworking. In the dining room, We enjoyed the very delicious selection and variety of food including desserts. Staff was excellent. Highly recommend trying escargot. The breakfast was always good w lots of choices but lunch needs work. Other than the unexpected pleasure of steamboat round yes! The lunch buffet was just good. Never got any good Mexican food and miss sushi. I skipped lunch at times and saved my appetite for dinner. Have to recognize the Filipino dining and wait staff in particular who always are sincerely friendly and hardworking and go above beyond. I would imagine they work in areas positions behind the scenes too and I hope RC rewards them as well as other nationalities that do such a great job, by giving deserved promotions. Or placemead in head or key positions. I do not see Philippines in head waiter positions like I think they should. As diamond members we’ve been on many RC cruises including w other lines. I recognize that the staff we’ve had are from many countries including on this cruise and i appreciate that fact. To have to be on all the time day in and out and away from family for lengthy periods must be very trying and I for one really appreciate the effort given to make our stay a positive memorable one. Thanks also to the Captain and officers & crew who kept us safe. The captain made the tough but right decision to turn ship around for very sick cruiser. I can say I have always been impressed with Royal Caribbean’s crew and staff and excellent food and it is the reason RC is my fav line. Only real negative was debarkation was very behind. Possibly due to customs. And very crowded for boarding. But again expected the crowds. We parked next to ship which was worth $ bc saved us time and effort. Read Less
2 Helpful Votes
Sail Date: December 2018
Royal Caribean has by the far the best ships for most adult travelers! Their shows are professional every night and you would pay hundreds to see them otherwise! Whether it is the ice shows, the broadway shows or the water shows, they ... Read More
Royal Caribean has by the far the best ships for most adult travelers! Their shows are professional every night and you would pay hundreds to see them otherwise! Whether it is the ice shows, the broadway shows or the water shows, they absolutely professional and fantastic! Their food and service are excellent and their prices are affordable. BUT, if you like to social ballroom dance as we amateurs do, Royal Caribbean is definitely NOT for you! We now only take Cunard or Costa ships as they are designed for ballroom dancing of every kind including lessons, bands, singers and floortime every night all night! Both also have excellent food and service, beautiful ships and decent shows. By the way, Holland has carpeted over many of the dance floors on their ships and Celebrity has publicly posted they will no longer cater to ballroom dancers. Why bother with other ships if you are wanting to dance every night?! It is so wonderful! Read Less
2 Helpful Votes
Sail Date: December 2018
2nd sailing on the Oasis. First time was an excellent experience. This time was a let down. Food was not great. Selections were poor so was stuck eating the same meal over and over. I thought central park made sandwiches to order last ... Read More
2nd sailing on the Oasis. First time was an excellent experience. This time was a let down. Food was not great. Selections were poor so was stuck eating the same meal over and over. I thought central park made sandwiches to order last cruise, but this cruise was premade sandwiches that they heated up. Too bad if you didn't like all the ingredients or have allergies. Windjammer had more choices but much if the food was ethnic and/or too spicy. Usually like to eat in main dining room but was not excited by the menu or all. At dinner in solarium bistro 3 nights because the had a couple choices we knew we could eat. Overall service was hit or miss. We had some very good experiences, many that were just adequate and some who were down right rude. Many of the shows were the same as the previous cruise except the headliner and comedy shows which were excellent. Many of the activities were either geared toward children or required an extra purchase or were just there to try to sell something. There was very little free activities for mobility challenged or disabled senior cruisers. We still had a great cruise as we make our own good time, but I would choose a different ship next time. Read Less
Sail Date: November 2018
When we saw CATS was being performed on this ship, we had to book this cruise. It's been 30 years since we've seen CATS on Broadway and in Toronto, and it was every bit as good on the Oasis of the Seas. We saw it twice! In ... Read More
When we saw CATS was being performed on this ship, we had to book this cruise. It's been 30 years since we've seen CATS on Broadway and in Toronto, and it was every bit as good on the Oasis of the Seas. We saw it twice! In general, Royal Caribbean spared no expense--great performers, choreography and technical effects--on all the shows onboard. We also especially enjoyed the ice show (with the Russian sand artist) and the aqua show. This was our (two adults, late 60s/early 70s) first cruise with Royal Caribbean and we thank all the Cruise Critic reviewers for their input, especially the information that advance reservations are needed for shows and dining. We had most things arranged three months in advance and are glad we did, at least for the peace of mind knowing we would see/do what we wanted. I've got to say we missed the spontaneity of past cruises, however on Oasis-class ships scheduling ahead is a must. We chose a good time to go--right after the holiday when most school-age children were back in school and not onboard, so we experienced no child-related issues. The only additional-cost specialty dining we reserved was the $20/pp "First Night Done Right" to ensure we would not run late for our first CATS performance. It was our best meal on board--at 150 Central Park (chosen for us), where we had the chateubriand for two and great service. We ate one night at the Solarium Bistro, where food was good but service was lackluster. Our dinners were rounded out by two nights at the American Icon Grill dining room (one night so bad I ate two bites of the mushy "crab" cake, sent my undercooked ravioli back and ordered a salad instead--though service was great) and a few dinners at the Windjammer (most mediocre, however they put on quite an impressive spread the last night). We also ate lunches and breakfasts at Windjammer, lunch at the Dog House (really enjoyed the German sausage) and breakfasts at Johnny Rockets (good, but slow service) and the Park Cafe. We purchased online, before we left, a soft-drinks (with Voom internet--pretty good reception and speed, overall) and two specialty-coffee packages. We sure never went hungry or thirsty (bartenders and restaurants were always willing to provide soda if a machine was not readily available). Pizza, pastries and sandwiches were always available at no additional charge. Service was, in general, excellent. Our steward, servers and all staff we met were pleasant and helpful. We never had to go to Guest Services other than to get extra tip envelopes. Especially impressive was the system used to let passengers into the Windjammer Buffet: if it was busy, a line was formed and we were escorted to a table when it became available. (The line ran smoothly and quickly with staff radioing each other for information--and we did not have to search aimlessly for a table.) We loved the peacefulness and atmosphere of Central Park (our cabin was on the same deck), as well as stopping to enjoy its solo and duo (piano, string) entertainment. Activities, of course, were geared to a more-active, family crowd. For that reason, we booked our one excursion through an off-ship source. Labadee, too, did not offer much over a beach chair and barbecue to us (most activities were pay-for). It was necessary to take the tram to get around Labadee (and a map would have been appreciated, maybe included with the Compass newsletter). We were glad a barbecue was set up in each area. Would we sail an Oasis-class ship again? Absolutely, because it offers entertainment and a visual experience smaller ships cannot. Would we go out of our way to book a smaller Royal Caribbean ship? Probably not, because the food and activities--for us--were no better than other comparable lines. Read Less
Sail Date: November 2018
Very good cruise. First time booking with RLC and they did not disappoint me. Oasis of the Seas is a beatiful ship, The theater had great shows ad we enjoyed our experience there. The cabin was comfortable enough, and we had pleasant ... Read More
Very good cruise. First time booking with RLC and they did not disappoint me. Oasis of the Seas is a beatiful ship, The theater had great shows ad we enjoyed our experience there. The cabin was comfortable enough, and we had pleasant nights there. The food was super good, specially pizza from Sorrentos. The staff was good, the ship is huge so there's less "crowd density". Smoker areas were fine, it's good to know that they are smoker areas still! A cigarrette while watching the caribbean sea is a MUST do experience. Tours were good, you have to look out for pocket pickers in some areas, but Europe is just too beautiful to not be seen. Problems: The shower is really small, smaller than Norwegian or Disney. Central park was our favorite attraction on board, it was beautiful to walk trough the park to get to the other end of the ship. Okay, so they asked for mor info: The staff was really good, we enjoyed the attention, specially in the restaurants given the amount of people there.There was a guy named James which was really really attentive to us. About the cabin, it's good but the showers are small... it may not be a deal braker for most of the people, but it's worthy to point it out. Read Less
1 Helpful Vote
Sail Date: November 2018
We normally cruise twice a year and rccl is our favorite line. Checking was amazingly fast we left our hotel at 11am and was sitting in suite lounge at 1130. Most organized luggage pickup in all my 60 plus cruises. This was also our ... Read More
We normally cruise twice a year and rccl is our favorite line. Checking was amazingly fast we left our hotel at 11am and was sitting in suite lounge at 1130. Most organized luggage pickup in all my 60 plus cruises. This was also our first cruise as diamond plus, but when you are in a suite those perks do not mean much. Owners suite was huge, we normally book grand suites, big difference between suites was size of balcony which was 250 sq ft, dinning table for four inside and on balcony and bathroom had a separate shower and jacuzzi tub. Living room was also large could sit 6 comfortably, but I bit of a waste for only the two of us ,also 2 TVs the one in living room was about 55” and. 40” in bedroom. Did miss the DVD player that all our grand suites on other ships had. Suite lounge and costal kitchen , first time in costal kitchen, we had breakfast and lunch there daily and dinner the first two nights, service was good but not as good as celebrity luminae. Suite bar and room had great view on deck 17, bartenders were excellent, we did get drink package since we have the 30 percent off. Loved the ship , Central Park was really nice they had classical music every night and had dinner in chops there twice also Giovanni’s and 150cp which was our favorite. Although our second dinner in chops we were outside which was not as noisy and could listen to music. Also loved the bar “rising tide” that went from Central Park on deck 8 to deck 5. Also had a dinner at habatchi in Izumi on deck 4. Ice show was great as normal, aqua show was also excellent. We went to jazz club on deck 4 most nights and really enjoyed music , pub on 5 had a very entertaining country singer that sounded like Johnny Cash. Piano player in schooner bar was ok. Pool seating area for suites was terrible location 2 deck above pool . Did not have much interaction with concierge but they did s great job walking us off ship and to head of the security line. Really liked the oasis class and sure we will cruise it again, but looking forward to our msc yacht club with separate pool for suites. Read Less
2 Helpful Votes
Sail Date: November 2018
The ship is fantastic, love the Oasis Class, and if this is your first cruise you will be WOWED by everything. I will say if you are a repeat cruiser with Royal Caribbean, as my husband and I are, you will find that RC is cutting staff, ... Read More
The ship is fantastic, love the Oasis Class, and if this is your first cruise you will be WOWED by everything. I will say if you are a repeat cruiser with Royal Caribbean, as my husband and I are, you will find that RC is cutting staff, services, and unfortunately food quality (our dinner table found all steak choices were tough). The food choices on the dinner menu appears to be diminishing also. On a 7 night cruise, unless you are someone who eats or will try anything (which we are) you may be eating at the buffet a couple of nights for additional choices. I don't want to give the impression we were not happy with the cruise because we will continue to cruise with RC, however the difference is becoming more noticeable. The staff was definitely over worked and understaffed, especially in the dining room, the buffet staff was less attentive and there appears to be more and more on board $$ activities on the Cruise Compass, which in the past were free. Read Less
5 Helpful Votes
Sail Date: November 2018
We are Diamond Plus Crown and Anchor members. We have sailed 25 times with RCCL and this was our 4th cruise on the Oasis. We chose this cruise because the Oasis is our favorite ship operated by RCCL and from past experiences had the best ... Read More
We are Diamond Plus Crown and Anchor members. We have sailed 25 times with RCCL and this was our 4th cruise on the Oasis. We chose this cruise because the Oasis is our favorite ship operated by RCCL and from past experiences had the best food. We looked forward to the Holiday cruise leaving Port Canaveral on 11/18/18. We found that there were very long lines waiting to get into the terminal building. More than usual. Once in the building and through security things moved a little faster. We soon had our room and got on the ship a little later than we usually do but it worked out nicely because most rooms are not ready until 1 PM anyway. We were pleased to have our luggage arrive to our room about 2 hours later, before we set sail. Nice job! Next we were to attend the Safety briefing given before sailing. They continue to play the video tape about the secret agent that is just horrible! It is on all their ships as well as Celebrity Ships. The volume was so high on the video that it could not be understood. They really need to change the briefing. We were surprised to find many, many children on board. I am talking babes in arms, toddlers, teens etc and all that goes with it. I am not against kids in any way other than the parents that do not care to control them. There was continual running in the passageways, screaming etc. It was our own fault for assuming due to the inflated price of the cruise that it may not have been suitable for families. We now realize that RCCL is for family cruising and will book appropriately the next time. One item that really turned us off was the food! We booked this cruise with food in mind and the quality of it we had on past cruises. This was really sub par. Now we ate every meal in the Windjammer except one we had at Chops. Just have to say shame on RCCL for the poor quality of food and poor selection. The service in the Windjammer was a high spot as we were impressed with the attitude of the service staff. Everyone was pleasant and wanted to please us with their service. We had a balcony room that was nice. It was very quiet and we could not hear neighbors in any way. Our Stateroom attendant ARJAY, was excellent! The found that the Oasis is getting a bit tired and really needs a refit. The carpets in main areas were filthy and paint was needed in many areas. Yes, everything worked but the ship needs some TLC. Our itinerary included Nassau, St Thomas and St Maarten. All nice stops but we noticed that the stops (other than Nassau) were still struggling to overcome the effects of Hurricane Irma. Debarkation was a highlight. We used self debark and carried our own luggage. The ship docked at 06.00 and we were off by 06.30 and in our car headed home by 07.15. Excellent! All in all we can only give this cruise is just an "OK". Nothing spectacular. Food, poor. Service , good. Read Less
1 Helpful Vote
Sail Date: November 2018
We went on an eastern Caribbean cruise. We had a wonderful time overall, but we were both disappointed with the food in the mdr, the windjammer and the solarium. It was just okay or not really good at all. We ate several of our meals in ... Read More
We went on an eastern Caribbean cruise. We had a wonderful time overall, but we were both disappointed with the food in the mdr, the windjammer and the solarium. It was just okay or not really good at all. We ate several of our meals in the specialty restaurants. We ate at Chops, Giovanni's and 150 Central Park. All three were delicious and had great service. Our two favorites were Giovanni's and 150 Central Park. Our room steward, Laverne was absolutely wonderful. She always has a smile for you. She has a very wonderful attitude and added to our whole experience. The casino is a lot of fun, but those slot machines like to giveth and taketh away. Read Less
5 Helpful Votes
Sail Date: November 2018
We were extremely disappointed. 10 of us sailed for the 1st time on RC. Although I have been on carnival twice n it is a party ship, RC was a huge disappointment. The food was not good in the dining room n Simone was not pleasant at all it ... Read More
We were extremely disappointed. 10 of us sailed for the 1st time on RC. Although I have been on carnival twice n it is a party ship, RC was a huge disappointment. The food was not good in the dining room n Simone was not pleasant at all it was like we were rushed. We were not treated like royality on Oasis always had to go to the bar for drinks. The cruise director was not involved with activities as much as carnival. No deck activities at all. Overall the staff was not friendly at all. The amount of money we paid for this fruise it was a huge disappointment. Couldnt even see all the shows becuz they were all booked. Rooms were not clean. Carpet by the closet was filthy, sheets werent changed all week. Also paid the have an outfit dry cleaned n pressed n it was not cleaned only pressed. Up graded our sons soda card to deluxe for non alcoholic drinks which was 214.00 n went down 2nd day to change it back to soda card becuz he didnt use it n they wld only refund 2 days. I certainly wld not sail RC again becuz of the staff, activities, food n not being able to see all the shows for money we paid for the cruise! Also had s black out on the ship that lasted 1/2 hr. Read Less
2 Helpful Votes
Sail Date: November 2018
We chose RC because we read that it was the best cruise line for handicapped people. It did not disappoint! The service was second to none, especially in the dining room. I loved the Solarium and the fact that no kids were in there. ... Read More
We chose RC because we read that it was the best cruise line for handicapped people. It did not disappoint! The service was second to none, especially in the dining room. I loved the Solarium and the fact that no kids were in there. (I'm a teacher of young children & was recharging!). I was disappointed in the size of the Solarium pool though...it was like a big hot tub. I was also a bit disappointed in the variety of excursions. There were several I could have done in St. Thomas, but the choices for the other two ports were not as plentiful. We loved the Fast Cat snorkeling trip but we were packed in like sardines. It would be better to put a cap on the number going....not only for the boat but for snorkeling. I was kicked in the head more than once because we were all jammed in a small space. (There were 4 or 5 other catamarans in the same area, so it was not only crowded, there were just a few sea turtles and one sting ray.). I loved all of my time on the ship and would have booked it for next year but there were no handicapped balcony rooms left. Read Less
2 Helpful Votes
Sail Date: November 2018
I will start by saying I am a harsh critic, and while there were some issues, overall, I had a fantastic time and Royal Caribbean deserves all of the credit for it!! I went on a girl's vacation with my mom and sister (mom in 60s, ... Read More
I will start by saying I am a harsh critic, and while there were some issues, overall, I had a fantastic time and Royal Caribbean deserves all of the credit for it!! I went on a girl's vacation with my mom and sister (mom in 60s, sister and I in late 20s/early 30s respectively). This was the first time my sister and I had been on a cruise and I must say we are now addicted!! We spent 2 days at Disney before the cruise, but the transportation (Mears Transportation) from Disney to Port Canaveral was great! Wonderful and knowledgeable driver and knew exactly where to go at port. Embarkation only complaint is that we did not realize that we could bypass the big line due to being in a suite. Once we got to the building, we bypassed the rest of the line and went straight through security. Check-in and all was a breeze from there! The ship was spectacular! Huge. Beautiful. Clean. I really liked that they all but forced sanitizer to everyone as you boarded and there were sanitizer stations everywhere, especially at every dining facility. At the Windjammer (the main buffet dining), they sanitized everyone upon entering! Definitely helps to keep the sickness off ship. We explored the ship (some) before going to our room. We had a grand suite which had a King bed (or pull apart to 2 twins?) and a pull out couch. I slept on the couch and slept fine and I have back problems. We had a beautiful 'kitchenette" (it was an island with a mini fridge, a long closet that held all 3 of our clothes, a mirror on each of the closet doors, and about 6 drawers for storage). Our bathroom had a double sink and a bathtub!! After walking around port all day, soaking in that bathtub was amazing!! Our concierge was very nice and informative - we left him a good (cash) tip! We had what was a double balcony I think. It had 2 nice lounge chairs and a table with 2 chairs. We ate breakfast out there on port days. Only complaint about the room is that our safe battery died so it quite working with our passports etc in there, luckily it was a cruising day and when we called about it someone came down within 10 minutes to fix it! Food was AMAZING and I am Gluten Free and always found food to eat. Windjammer was great. Main dining room food was great. A few of our waiters did seem a bit overworked and busy. We were on board over Thanksgiving and had a full ship, so maybe that had something to do with it. Otherwise, it was a good experience. Pizza place was open until 2 or 3am which was great! And when I told them I was gluten free, they made me a whole pizza in about 10-15 minutes!! It was included in the price for the room so I did not have to pay anything extra! Most of the time, the drinks at the pool could have been a little bit stronger, but i did find a few bartenders who made theirs stronger ;) We saw the broadway Cats, which was, a little boring (I really wanted to see it because I love musicals, but was dissapointed a little - but it is an old classic broadway play so that is what you get). Disappointment was due to the plot. The actors were entertaining and wonderful! Come Fly With Me was fantastic! Oh, and the ice show--they did such an amazing job especially considering that they are on a small ice rink and the ship was really rocking that night Ice skating is a very precisional sport, so they were definitely talented to do that while the ship was rocking. Comedy was awesome (I got called out by the headliner, lol). Be aware, I was at the adult show, and when they say adult, they mean adult, but we loved it! My sister really found a new hobby of art collecting while on board through attending the art auctions! Ports of call: Nassau, Bahamas we did the Sea and See Island tour. The sea part was great as we took a boat tour of the bay (the guides were hilarious and pointed out celebrity homes). Then we switched to another boat out in the water that was like a glass submarine underneath. We got to see a lot of different colored fish, sea grass, etc, and we even got to see a sea turtle! The See part was a van ride up to the Queen's staircase and the Fort. We only had 20 minutes and spent some of that time using the facilities. Staircase was great to see but didn't get enough time to go down and back up. Port of call: Charlotte Amalie, St. Thomas - We went on the 5 Star Island Tour. We went on a trolley like truck on a scenic view up the mountain to Mountain Top. They have the world famous banana daiquiris. If you love bananas, get one, just trust me! We went out on the balcony and saw a panoramic view of St. Thomas - Gorgeous!! We could see the world famous Magen's Bay beach. Then we drove down to Magen's Bay beach and spend 2 hours there. I am not a water person, but i got in the water there up to my neck and could still see my feet!! White sand beaches, though it was packed that day as there were 3 or 4 cruise ships in port that day. After that, we went into town and did some shopping! Port of Call: Phillipsburg, St. Maarten. What can I say about this place, but I fell in love with it! I want to fly down there and spend a week! The people were incredibly friendly and the place was beautiful and not rundown like St. Thomas was some. Trust me, St. Maarten was worth it! We did the Amazing Race excursion which I highly recommend if you are even just a little competitive. We had some issues communicating between the 3 of us, or it would have been even better. But we really enjoyed it. Keep in mind, you are running at times around town but they do force everyone to take a water break at midpoint which was nice. Overall, I truly enjoyed Oasis of the Seas. It was clean, though you could tell some of it needed some refurbishment, but it is set to go into dry dock just for that in 2019. I would love to go on it again after it is refurbished to see how it could possibly get any better! I am seriously planning my next Royal Caribbean cruise already and I have only been home a month! Read Less
2 Helpful Votes
Sail Date: November 2018
Wanted to check out Haiti but did not know owned by RCI but the beach was nice. Didn't know Jamaica didn't have a beach right off shore so we just shopped a little. I called 3 times to let them know of my dietary needs. They ... Read More
Wanted to check out Haiti but did not know owned by RCI but the beach was nice. Didn't know Jamaica didn't have a beach right off shore so we just shopped a little. I called 3 times to let them know of my dietary needs. They said they had no idea and gave me the shoulder and attitude. Serenity of the Seas had Lactose free milk in my fridge, waters and Ensure upon arrival, the DFB called and met with me along with the chef and sous chef, again nothing here. Did get a good meal in the Dining Room as Patricio came over and heard of my needs and made it himself. For being in a suite horrible service. Casino needs more interactive games, maybe camera classes and not having to pay to make a card or scrapbooking. The short fitness classes were also a joke to have to pay for and reason I brought my own fitness equipment Read Less
7 Helpful Votes
Sail Date: November 2018
My wife and I took our 3 children, ages 11, 13, 15 on the Oasis of the Seas. I had been on a number of ships, but not the really big ones and wanted to try the Oasis. My expectations were reasonable, but they were not only met, but far ... Read More
My wife and I took our 3 children, ages 11, 13, 15 on the Oasis of the Seas. I had been on a number of ships, but not the really big ones and wanted to try the Oasis. My expectations were reasonable, but they were not only met, but far exceeded. Never once did we feel crowded -- which was very impressive for such a large ship. The various dining options were phenomenal. I did a lot of research beforehand and wasn't planning on doing any of the specialty dining -- but once there changed our minds. Wow..we were glad we did. Giovanni's was terrific. 150 Central Park was out of this world phenomenal, and Chops Steakhouse was solid. The service in the main dining room was second to none and by far the highlight of the trip. We sat in Patricio's section with Damien, Rahul, Kunal and Wissem. You could not find a more personable, good hearted, warm, welcoming staff with a great sense of humor. They were so good, that my kids insisted on attending the My Time formal dining even when my wife and I attended the specialty restaurant. They were welcomed with open arms, treated like royalty and shown the time of their lives. It's a real testament to this group that the highlight of the trip was the dining room staff!! And that says alot, considering you couldn't get my 11 year old off the flowrider, which he must have did over 100 times. Speaking of the flowrider, it was awesome. The flowrider staff could not have been friendlier, more helpful and good natured. Between the dining room staff and the sports deck staff, you really felt you were amongst family...which was incredibly impressive. There were so many different highlights on this ship and the staff seemed to love their jobs and genuinely care. If I had to give a downside...I would say the WindJammer Buffet isn't visually appealing or organized that well. The food there was just ok...but the presentation/layout was sloppy. But considering SO MANY other phenomenal dining options, snack options, bars, breakfast options, etc... this wasn't too big of a deal. Hopefully they'll fix this soon. Overall, this was a great ship...with a great many really good options -- but what set this apart was the genuine, heartfelt service of the Dining Room staff and the Sports Entertainment Deck Staff. Royal Caribbean truly has some great people here that made our family feel loved and special. Well done!! Read Less
1 Helpful Vote
Sail Date: November 2018
We sailed on the Allure (2014) and did not have the chance to enjoy the whole ship in 7 days. A B2B on the Oasis this time cured much of that and we would return to the Oasis Class ships in a heart beat. On both trips we had Central Park ... Read More
We sailed on the Allure (2014) and did not have the chance to enjoy the whole ship in 7 days. A B2B on the Oasis this time cured much of that and we would return to the Oasis Class ships in a heart beat. On both trips we had Central Park balconies. Enjoyed the view and the sounds. There were many placed to see the ocean. Inside cabin with perks.The ship was the destination although we explored food tours while in ports. We were amazed at the ease of both embarkation/disembarkation. The first week we really enjoyed the Ultimate Dining Package (Five Stars for service and quality). Week two in the Main Dining Room with a side trip to The Chef's Table one night (WOW). We understand cruisers reluctance to pay the extra for the extra dining experience, but it is with it. I challenge any one to really enjoy the pizza at Sorano's with all the other options. The Park Cafe on was our only let down. It suffer from minimal choices when you wanted a "small" snack after hours. The entertainment was a must but you need to know the reservation system, or you'll wait in the standby line. OK if you want to take pot luck on the seating and there usually is. We really wanted to see the production of "Cats" but it didn't meet expectations. Not because of the actor and dancers, but the length. a full broadway show had many leaving at intermission. On eating comment. The Meet and Mingle event was a waste of valuable on ship time. We expected more than raffle and a few breakfast treats. In and out early in the morning and rushing off to the Crown & Anchor event. Vary little if any interaction with Cruise Critic guests. Read Less
Oasis of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 5.0 4.5
Fitness Recreation 3.0 4.3
Family 5.0 4.3
Shore Excursion 3.0 3.9
Enrichment 1.0 3.9
Service 4.0 4.4
Value For Money 3.0 3.9
Rates 5.0 3.8

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