Sail Date: September 2019
Myself and 3 friends traveled on the Norwegian Sun on a 4 night Bahamas cruise for our annual girls' trip. We were incredibly disappointed. The food was between poor and mediocre, many of the staff seemed bothered, or downright rude, ... Read More
Myself and 3 friends traveled on the Norwegian Sun on a 4 night Bahamas cruise for our annual girls' trip. We were incredibly disappointed. The food was between poor and mediocre, many of the staff seemed bothered, or downright rude, and the public restrooms were disgusting. There was water (or it may have been urine) on the floor of many of the bathrooms. Not pleasant, especially when dressed up nice. Though we did not bring any young children, I would have been really mad if I did. The kids pool is a joke, It is so small, almost like an afterthought. We had a balcony on the 10th floor, and it was a pretty standard cabin as far as cruise ships go. We did not go to any of the shows, or do any excursions, so I can;t comment on them. I have been on approximately 12 cruises, mostly Royal Caribbean, and a Disney. This was by far the worst, and not worth what you get, That being said, we had an amazing time spending time together, and had a blast hanging out with other guests, as almost everyone was there to have a good time and were friendly. The Champagne bar is the place to go if you need a drink. The bartenders Mario and Ryan were friendly and quick. The drink package is also a great thing, Read Less
Sail Date: September 2019
We will not cruise the Norwegian sun again. We never saw our room steward the whole trip. All he/she did was bring fresh towels daily and make or turn down bed. We encountered several rude bartenders and staff. The food was ok nothing ... Read More
We will not cruise the Norwegian sun again. We never saw our room steward the whole trip. All he/she did was bring fresh towels daily and make or turn down bed. We encountered several rude bartenders and staff. The food was ok nothing special had almost same menu on buffet every breakfast and every dinner. The shows/ entertainment wasn’t fit to watch a lot of singing and dancing to music I wasn’t familiar with. Two small swimming pools beside each other packed full. Didn’t carry us to great stirrup cay because of a storm. But only refunded 22 dollars a person. Of corse that was the port we were wanting to go to the most. Not a very good cruise at all. But enjoyed greatly being with family I also was expecting to see a few towel animals. But the sun had none. We will go back to carnival next time Read Less
Sail Date: September 2019
We are experienced cruisers. We got together on a cruise ship. We even got married on a cruise ship. We chose this cruise because NCL always seems to have specials and we wanted to give them a try. The Sun seemed comparable to ... Read More
We are experienced cruisers. We got together on a cruise ship. We even got married on a cruise ship. We chose this cruise because NCL always seems to have specials and we wanted to give them a try. The Sun seemed comparable to Carnival Pride. Moreover, the ship was leaving around the time of our first year anniversary. I really wanted to like this ship and this line. However, save your money, folks. This is the worst cruise ship we have ever been on and for the first time ever....we were bored. Let's start with the first day. People were so sloppy drunk, I thought someone was going to fall overboard. And the worst part? The drinks and most bartenders were terrible. The bartenders couldn't even remember drink orders. One walked away...out of the bar...after we ordered. The food in the main dining room and the breakfast was not good at all and it sits out way too long. Crunchy pancakes, really crunchy waffles, wilted bacon, etc. The salad dressings all tasted like mustard. The hollandaise sauce tasted like mustard. The pizza was burnt at the bottom. Stick with the food at the pub. We saw our housekeeper once. He never really introduced himself. In fact, the customer service severely lacks on this ship. It is almost like the staff doesn't care. Don't go to Guest Services if you have a question. They will not know the answer or will give you the wrong answer. Our tickets for our excursions were delivered AFTER the excursion. We had to go to the excursion desk to get them. Also, they changed our itinerary due to Hurricane Dorian which I completely understand. However, it doesn't appear that they are refunding our port fees for Grand Bahamas or Great Stirrup Cay. When you ask Guest Services they don't know anything which basically means no. The casino? We are big casino players. NCL won't be getting our money. Their minimums are too high. Their slots don't even let you connect with a game. It was awful. The specialty restaurants had great food. La Cucina had just splendid Italian that really hit the spot. The steakhouse is a must try. The drawback to these specialty restaurants? The service was poor. We had to repeatedly ask for drinks before we got them. We had to wait for 20 min for our cards to be returned and almost missed a show we wanted to see. There was a plus. The steakhouse did find out it was our anniversary and did a nice small cake. It was a really nice touch. We will be reluctant to try NCL, but if we do it will not be the Sun. Read Less
1 Helpful Vote
Sail Date: August 2019
Even though I contacted NCL cust. svc. a least twice before boarding the ship and even I minutes before checking-in to confirm if there will be any changes on the itinerary, to have the opportunity to cancel the trip, but right after ... Read More
Even though I contacted NCL cust. svc. a least twice before boarding the ship and even I minutes before checking-in to confirm if there will be any changes on the itinerary, to have the opportunity to cancel the trip, but right after checked-in, we were warned abut complete change of itinerary for a place not even similar to the original destination. (Cozumel instead of Bahamas Islands) During the whole trip (most at sea) the crew never agreed on notifications and contradicted themselves all the times. The level of missinformation handle by NCL personnel on board was incredible and at no given time we felt that the situation was under control due to the continuous changes of notice. Also the entertainment after being forced to spend extra time at sea was dull with very few options, even the case of being notified of "continental breakfast being available from 5:30 am" (posted in a flyer) but after ariving before 6am, all buffete areas were closed even the waitreses were ashamed of it that they did the extra effort to provide a meal from Room svc. Finally, due to the continuous misinformation, we almost missed our flight because we were not able to leave the ship at earlier time. I do understand the seriousness of changes of itinerary due to a hurricane but I don't believe this is the first time happens to NCL in order to show so much improvisation. Nothig compares a trip to a caribean Isand like The Bahamas in replacement to Cozumel, MX. Bottom line, it was a very dissapointed and stressful cruise Read Less
5 Helpful Votes
Sail Date: August 2019
As a regular cruiser we have sailed on several ships in Royal, Carnival, and Norwegian. So this is not only a comparison to other companies but even within the same fleet. So let's begin with the ship. The Sun is an older ship, so ... Read More
As a regular cruiser we have sailed on several ships in Royal, Carnival, and Norwegian. So this is not only a comparison to other companies but even within the same fleet. So let's begin with the ship. The Sun is an older ship, so we knew it would not have all the activities as the newer larger ships, but did not expect was certain parts of the ship including our room had a consistent smell of sewage. This was prevalent from the moment we stepped in on level 5 through our current sailing as I write this on to New Orleans due to the hurricane. More on that later. State rooms, again in addition to the smell, they are so understaffed that they don't even make the towel animals. Now this is not a big deal, but there are no details on anything. You are getting the bare-bones basics, don't expect anything else. Furthermore, beach towels, we had to constantly ask for them, our porter would not leave any in our room though we got an initial set and instructed to leave in our bathroom the dirty ones to get new ones. Restaurants, on this cruise we planned to just eat with included location as we have sailed and enjoyed the other options. Let me say bad choice... the food is blah at best. Most meals were tasteless, the soups tasted like they came from a can. The buffet food was just to fill you up, but not flavorful. In the Seven Seas dining room we did have an amazing waiter which we ensured to have every evening Lief James is amazing and went out of his way to give amazing service. He learned our wine preference and would just asked if we wanted our usual. But the food overall was okay, the best thing we had was the honey creme brulee but most of the other meals were just okay at best. Sports Bar, in most other shops the sports bar run 24/7 but not on the Sun, you gotta wait till 5:30pm. It does stay open till 5:30am, but if you want wings for lunch, tough luck. Bars, are okay. They really liquor up the drinks. But about half the bar staff are so rude, especially in the pool area. There was one Peruvian bartender who was funny and very nice to everyone but can't say the same about the rest of the pool bar staff. Activities, though their shows in the theatre were great, the rest of the ship activities are lacking. So the Cruise Director was MIA most of the time, had the personality of a shoe and shouldn't be directing activities at a daycare, little less a cruise ship. I spoke to many of the bands on board as they were pretty good, but it seemed their schedules were off, when I asked this director was new and changed it, so rather than having their top dance/party band playing the club to get people dancing, they would have them play an acoustic set in the atrium. Now about our storm experience... We were on another NCL ship when hurricane Maria went to South Florida and though a stressful experience, the ships staff on the Sky were amazing about getting information out... On this ship it has been a super horrible experience, each staff member you ask, you get different information. The Capt and Cruise Dir have been putting out bits of information and leaving much to speculation and creating havoc. Even worse, we were not allowed to cancel our cruise beforehand, only went to Cozumel though part of our charges included port charges for 3 ports, and no mention of credits or discounts on future cruises, which had been done previously. This specific part is on NCL and not the ship. As I mentioned before, my family and I have taken at least 6 other cruises on both NCL and other lines, this is the worst yet. If you are set to go on the Sun, I highly recommend recommend going on another ship. Read Less
1 Helpful Vote
Sail Date: August 2019
We wanted a cruise experience and the Bahamas. We sadly were disappointed with Hurricane Dorian. We had travel insurance but our travel agent suggested we go cause NCL made no changes to the itinerary yet the night before. We decided ... Read More
We wanted a cruise experience and the Bahamas. We sadly were disappointed with Hurricane Dorian. We had travel insurance but our travel agent suggested we go cause NCL made no changes to the itinerary yet the night before. We decided to go and not cancel cause we expected at worst we would reroute to 3 other ports. One day was not enough notice to cancel everything we had set up to go even with Hurricane issues we expected we still have fun. Well 1 day in Mexico in Cozumel and a half day was nowhere near what we had in mind nor worth the cost we payed for Bahamas. Esp since My husband had been once with his parents as a teen. . The food was awful no selection for a picky eater. The specialty restaurants were lacking majorly. The buffets were edible if drunk. Same stuff daily almost, sadly not much choice. Not usually a drinker but between all the disappointments. Thankfully it was inclusive drinks....... The pool being closed 50% of time, hot tub packed and the streaming package I paid for not working after day one. I lost business not being able to use my phone and check in on work i lost a few big investors, the 10$ line was a joke. The excursion booking by phone app accidental, we couldn't get refunded. Guest services were no help anytime we went there. They didn't cancel our trip or give any info prior to boarding that we go to Cozumel... My husband had been there and I had no wish to go there, but we had boarded the boat and didn't get any info to were we reroute until another cruiser told us on the ship not even our itinerary told us till the next day. Very disappointed to say the least the have no offered any discount on a trip to the Bahamas or a partial refund! I know that Mexico is way cheaper to visit then the Bahamas and we didn't port 3 different places Nor did i even get to see the beach once. We did one excursion dolphin encounter, it was the only thing decent and we didn't receive our photos by email as we should've. They had switched our group with another's they couldn't find our photos, when tried to look and purchase them. They finally found them under a different groups number! We bought them and it was a week later I had to contact them to send them again. Overall we had a trip we will never forget and we hope to make it to the Bahamas when the poor island rebuilds. Not sure I will be going NCL We almost booked Disney even though, we don't have kids. They had 11 pools and 3 adult areas and pools. We may have at least got some swimming pool time and hot tub time while stuck on the boat for 6 days when supposed be 4 days. The nightmare getting home was another story very disappointed about the lack of updating and knowledge they never provided us during the chaos. The sun would've been fine had we ported 3 days where we planned. we could've dealt with the other issues, we had in general but honestly for our first cruise nothing went right! Room tenant was awesome remembered our names was very diligent and professional. The gift shop was pathetic and the Spa was overpriced for the deep tissue couples massage we received. I wasn't even sore afterwards as should be. Not impressed at all. We are smokers it was windy and raining off and on they only moved smoking down a level one time to keep the wind and rain less awful. We had a balcony and this was honestly the best part of the boat. However we were under the pool area, it was very loud as they picked the chairs up and sprayed the upper deck barley got any sleep! Read Less
Sail Date: August 2019
We wanted to visit the island of cuba, but this part of the cruise was cancelled before ever going. we decided to go ahead because we wanted to get away for a short vacation. even though we could not go to cuba, we decided to take this ... Read More
We wanted to visit the island of cuba, but this part of the cruise was cancelled before ever going. we decided to go ahead because we wanted to get away for a short vacation. even though we could not go to cuba, we decided to take this cruise anyway because neither of us had been to nassau and it had been 20 years since i had been on the grand bahama island. the dolphin experience on grand bahama was really, really the best. those trainers are excellent. i am just glad that we got to make this trip before hurricane dorian landed in the bahamas and now has taken some of the beauty away. I really appreciate the opportunity to have a 50% off price on the next ncl cruise since the "cuba" stop was cancelled. i spoke with many who had booked this cruise for that particular reason also. having been a travel agent in the past, i like to speak with guests and how they see these cruises and changes. One thing that i personally will recommend is the private island spa treatment. it was most relaxing. also i would recommend the dolphin experience and the sting ray visit. i myself just had a hard time standing up in the water without losing my balance. thanks to another guest who helped steady me, i could continue with this experience of touching the sting rays. Thank you ncl for a great saturday to thursday vacation in the bahamas before the hurricane hit. we did not know anything about the weather. Read Less
Sail Date: August 2019
Last Bahama cruise before hurricane Dorian. The ports will not look the same for years. Donated to help those affected. Such a tradegy. Best 5 day cruise.ever. Inexpensive; Inside room for 2 under $700 total. Food was good,better than ... Read More
Last Bahama cruise before hurricane Dorian. The ports will not look the same for years. Donated to help those affected. Such a tradegy. Best 5 day cruise.ever. Inexpensive; Inside room for 2 under $700 total. Food was good,better than other NCL cruises in the oast Theatre entertainment was fantastic: singers and dancers were very professional. Singers also danced and did quite well. Free booze was added bonus though no longer available after September Normally take longer cruises but took this cruise for relaxation and not for tours and sightseeing. Close to home (Orlando),great price Would take this ship again to different ports Only negative comment: unless taking tours in Freeport ( swimmkng with pigs?) or a beach, not much to do but visit the shops at the dock. Docks are no longer in Freport proper. Shopping center 30 minutes away by bus and through new was literally EMPTY of tourists. Read Less
4 Helpful Votes
Sail Date: August 2019
I was worried about this cruise from all of the negative reviews, but after taking it I have no idea what any of the negative reviewers are talking about. The ship itself was great. It was well laid out, didn't feel crowded, and ... Read More
I was worried about this cruise from all of the negative reviews, but after taking it I have no idea what any of the negative reviewers are talking about. The ship itself was great. It was well laid out, didn't feel crowded, and the recent update really shows. The only issue is some areas were a little hot, but nothing major. The service was great, and everybody was very friendly. The wait times at the restaurants were minimal, except for the night we went at 5:30. Go at 6:30 and you won't wait more than 10 minutes for either course. The food itself was good at both complimentary restaurants. Some interesting choices for appetizers, but you can try as many as you like. I'd compare the quality of the food to a Cheesecake factory, not perfect but perfectly good. The buffet was small but there was always something good, and the crowds didn't seem bad if you're not there right at sail away. Check out the Outdoors Cafe for a more limited menu, and it's never crowded. The wings at the Sports Bar (open until 3 am) were great too, although service here is a bit slow late at night. The bars were plentiful, and other than the pool bar you won't really find a wait. I don't know why people have complained about this in other reviews, but maybe where they're from the bartenders have a drink waiting for them before they sit down? At all the bars I visited on the ship (all of them, multiple times) I was asked what I wanted to drink within a couple minutes after sitting down. The entertainment was good, in that it was all pretty enjoyable. If you're looking for a big Broadway style show, this ship isn't for you. However, the musicians they placed around the ship were all talented, and it seemed like there was always someone playing. The casino wasn't too crowded or smoky, but the machines were stingy af but you have to expect that on a cruise. Overall, I think it was a great, clean ship. It's older so it doesn't have all the bells and whistles, but a lot of people like that. I think the negative reviews come from people who tend to look for things to complain about. There was a few of these on the cruise itself, but very few. Read Less
2 Helpful Votes
Sail Date: August 2019
I was very skeptical going on this cruise after reading some pretty poor reviews on the Sun. I took my 2.5 year old son and mom on this cruise and it was actually wonderful... for the most part. Embarkation and debarkation was super ... Read More
I was very skeptical going on this cruise after reading some pretty poor reviews on the Sun. I took my 2.5 year old son and mom on this cruise and it was actually wonderful... for the most part. Embarkation and debarkation was super awesome - easy and fast. The best of any cruise line. The open bar was fantastic....some bartenders were great....others not at all. We got a balcony room and it was perfect. The room service was way below average. They came and made beds and exchanged towels...that's it. A lot of people were loud and drunk all night and a few nights they kept me up. The four seasons dining experience was awful. The my time dining wasnt for us oddly enough. Service was lackluster and food was not good. However, Cagneys Steakhouse, one of the specialty dining restaurants was amazing! From the service to staff to the food, it was the highlight of our trip. Was not a fan of the private island. Yes, it's pretty but that's it. The beach is full of sharp rocks so walking into the water is painful and not recommended. We were very bored. I did the blue lagoon in nassau and it was one of the most beautiful places I've ever been to and my favorite day on the cruise. There isnt much for kids....at all. I knew this before going, but it really is no fun for kids. They have one tiny kids pool with small slide we found that my son loved .....and the splash academy was nice. Just not enough. The whip is very small. The staff loved my son and went out of their way to interact with him and most of th4m remembered his name. It was very special. Overall....I had a fantastic time. Read Less
Sail Date: August 2019
First time on a cruise and I was looking for something before end of August. Looked at different cruise lines and NCL gave me a lot more for my $$$. Loved the whole experienced and my kids (13 & 16) asked me to book it again, the ... Read More
First time on a cruise and I was looking for something before end of August. Looked at different cruise lines and NCL gave me a lot more for my $$$. Loved the whole experienced and my kids (13 & 16) asked me to book it again, the same cruise! Staff was great, shows super entertaininig, the music, the comedian!! OMG i haven’t laugh so much in a long time. Food was great at all the different locations, but the Churrasqueria was even better. I didn’t do excursions with NCL, as their prices were a bit more from what you could get just by disembarking, so the i never used the credit the cruise gave us. I would do this again with NCL Sun as the experience we lived is something we will remember for ever! Thank you NCL staff, my sons enjoyed every moment of the cruise and my wife had the best Bday ever! Read Less
3 Helpful Votes
Sail Date: August 2019
We booked to go on the Norwegian Sun at the very last minute as the dates suited us. Although we have cruised over 50 times, we always stayed clear of Norwegian. Unfortunately, I read the ships reviews after booking and as a result our ... Read More
We booked to go on the Norwegian Sun at the very last minute as the dates suited us. Although we have cruised over 50 times, we always stayed clear of Norwegian. Unfortunately, I read the ships reviews after booking and as a result our expectations were not very high. However, our experience turned out to be absolutely excellent. From the clean rooms to the food and service; everything was first class. I am not sure where some of the negative reviews come from, but based upon our experience, they are false. Getting on the ship was a breeze, Dining in the main restaurant was very good. The premium beverage package was well worth it, we had two dinners in the fancy restaurants, one (French) was the highlight. We were so impressed, that we purchased some of Norwegians future deposits and are already looking forward to our next cruise with them. Read Less
Sail Date: August 2019
This was our first cruise with Norwegian. We had seen the ads and wanted to make our own oppinion. While the Sun is an older ship, it had been refurbished last year and the results were quite pleasing. The ships overall apperience was one ... Read More
This was our first cruise with Norwegian. We had seen the ads and wanted to make our own oppinion. While the Sun is an older ship, it had been refurbished last year and the results were quite pleasing. The ships overall apperience was one of a new ship. It has been well maintained and is quite pleasant to cruise on. The air conditioning system was excellent, the lighting and plumbing were great. All of the physical plant made the cruise enjoyable and relaxing. The dining and service was very satisfactory and the bars were great. The shows were all very good and the entertainment was varied. The cruise provided enough obtions as far as times and types of entertainment that the evenings werw always enjoyable. we did not utilize shore excursions as we were just there for relaxation. But we did enjoy Great Stirrup Cay. It was great day in the sun/sea. The emarcation and demarcation went smoothly. We were very satisfied with Norwegian Sun and the NCL. While this was our first cruise with NCL it wont be our last. Read Less
1 Helpful Vote
Sail Date: August 2019
Such a waste of time and money. I honestly don’t know where to begin. Let me start with the food. The buffet was the worst food I have ever eaten. Worse than cafeteria food. Food was cold, tasteless and thrown together. First night in ... Read More
Such a waste of time and money. I honestly don’t know where to begin. Let me start with the food. The buffet was the worst food I have ever eaten. Worse than cafeteria food. Food was cold, tasteless and thrown together. First night in main dining room my wife ordered NY Strip cooked medium. It came out well done and so thin it looked like it belonged on a sandwich. She sent it back and guess what, well done again. Sent it back the third time, yup, well done. At this point she said screw it and kept it. That was the seven seas dining room. We went to the four seasons dining room for a couple of other nights and the experience was better, mostly because of our waiter Apri. Food was just ok though. We went to two specialty restaurants, the hibachi and Cagneys. Hibachi was great, Cagneys, disappointing. The sides were good at Cagneys but the steak was just OK. Next I’ll comment on the pool. It’s chaos, plain and simple. Only two small pools which get extremely crowded with four hot tubs in-between. It was like sardines in a can. We had a balcony cabin which was small but fine. Adeline kept it clean but my wife had to ask for towel animals. I thought towel animals were made on all cruises? They even have a towel animal walking around to pose for pictures but no towel animals unless you complain? Strange to say the least. Activities were lacking to say the least, unless you want to pay $25 a card for deal or no deal or at least $39 for bingo. Both are total money grabs. There isn’t much to do on this ship, this was more of a booze cruise. Shore excursions are terribly overpriced. We booked ours through an outside agency and saved 50%. With this being my first experience with Norwegian, I can not see myself cruising with them again. Carnival was actually a much better experience. There was not much to do for our 14 year old aboard the ship. I almost forgot to mention the cruise director Jacky. Or should I say Houdini because he was no where to be found besides calling Deal or No Deal. Between the food, servers and bartenders who always looked miserable, ship, lack or entertainment, a casino with outdated machines and a poker tournament that was an absolute joke, I would not take this cruise again even if it was free. Read Less
1 Helpful Vote
Sail Date: August 2019
We booked the Norwegian Sun 3 day cruise to Bahamas as our first cruise. An experiment. Three adults (3 generations). It came with two lower beds and an upper, pull down bed . There's also a pull out couch if you need it. We were ... Read More
We booked the Norwegian Sun 3 day cruise to Bahamas as our first cruise. An experiment. Three adults (3 generations). It came with two lower beds and an upper, pull down bed . There's also a pull out couch if you need it. We were pleasantly surprised with this room. It's one of the cheapest on the ship and way down (4th floor). It has high ceilings it's spacious, suitcases fit under bed, lots of cupboard space if you want to use it (we didn't). TV, mini fridge and the bathroom is spacious. I'm writing all this because this is the kind of info I was looking for before I went. I'm claustrophobic and was worried that I'd panic but I didn't. There's no window in this room and it's way down but it was ok. Never felt the least bit anxious. Slept great (minus the women fighting next door on last night it was quiet). Felt very little, if any, movement. Love the freestyle dining, you can eat when you want. Didn't pay for the extra restaurants, just used the free ones and they were great. No complaints. Buffet good as well. Sometimes hard to get a drink,even pop, as the bars very crowded (drinks free). They should have a way for you to get pop on your own through self serve fountain. That would be my only complaint. Overall would definitely do this again! Anyone taking this cruise don't feel scared about taking a cheaper room at the bottom of the boat, they are great. Especially this one. We were right at the staircase so didn't have to walk down a long narrow hall to get to our room. That's a bonus! Read Less
1 Helpful Vote
Sail Date: August 2019
My family and I wanted to take a end of the summer vacation together. We cruised August 16-19th. We honestly decided to cruise Norwegian because of the open bar, because we normally cruise Royal Caribbean but drink packages for 20 is a tad ... Read More
My family and I wanted to take a end of the summer vacation together. We cruised August 16-19th. We honestly decided to cruise Norwegian because of the open bar, because we normally cruise Royal Caribbean but drink packages for 20 is a tad expensive. Norwegian open bar was really not worth it the staff was so rude and made the guest feel unwelcome like we were annoying them. The food on the ship was disappointing. A lot of the food was like hospital food with little flavor. The service from the staff was horrible. The majority of the staff including the bartenders and waiters was that they appeared to be annoyed by the guests and seem to have a careless attitude about providing good service. I have travelled on other cruise lines so I understand what quality customer service is and it was not there on this trip. When I would approach a staff member with a simple question no one ever seem to have an answer and the majority of the staff was not able to communicate basic english to answer questions like “where is the bathroom”? Or “what time are we scheduled to be at our next destination?” We upgraded one of our rooms to a balcony and it wasn’t worth it. The room was so tight that you literally had to jump over one bed to get in the room. I really wish I had a picture of that mess. Also, before cruising I was told I had to put a $300 hold per room. I did not have to do that my room key was disabled from making purchases which was fine I did not want to make any purchases. So if your wondering I set my payment to cash on checkin and never went to the service desk to change it. No $300 hold and cards disabled. For smokers they don’t sell Newport’s so don’t run out. Based on this experience this will most likely be our last cruise with Norwegian. Read Less
2 Helpful Votes
Sail Date: August 2019
It felt like the ship was sailing half empty! We had smooth sailing only a little rain. We booked this 3 day because we were going to visit my parents in Florida so we were flying into Orlando anyways. We got to the port around 10 and ... Read More
It felt like the ship was sailing half empty! We had smooth sailing only a little rain. We booked this 3 day because we were going to visit my parents in Florida so we were flying into Orlando anyways. We got to the port around 10 and because we had latitudes status we were one of he first ones on the ship and had our first drink in hand by 11:30! We checked out he buffet and at 12 went to have lunch in the dining room. They have comment cards to rate your experience so I filled one out and the next day when we got back on the ship after great stirrup cay we had chocolate covered strawberries waiting for us from the chef! The food in the dining room was very good and the buffet was ok, not much variety but taste was good. On great stirrup cay we rented mats that were $16 each but we had the $50 shore excursion credit so they were free! In Nassau we got off the ship around 9 and there was hardly anyone around, we walked around and shopped and then headed back to the ship a little after 11 and people we headed off the 4 ships docked in droves!! We got back on and enjoyed time in the pool to cool off. We saw the comedy show by Alex Ortiz and it was excellent!! We also enjoyed some late night wings at the sports bar and although it didn’t have the variety that osheehans on the bigger boats have, they were still delicious. Disembarkation was easy, we had a leisurely breakfast in the dining room and then went up to the chaos in the buffet and went to the great outdoors and enjoyed one last mudslide before we headed off the ship a little after 9:00. We did have to wait in a line at customs but we were also waiting for my mom to come pick us up so we were in no rush. If we were there were porters there you could tip and they would take your luggage for you and take you to the front of the line. My only complaint was the cruise was too short!! That and there were no towel animals Read Less
1 Helpful Vote
Sail Date: August 2019
Let me start by telling you that this was my 30th cruise. I have sailed on a few different cruise ships and always come back to Royal Caribbean or Celebrity. I have heard from a great deal of people that Norwegian was usually middle aged ... Read More
Let me start by telling you that this was my 30th cruise. I have sailed on a few different cruise ships and always come back to Royal Caribbean or Celebrity. I have heard from a great deal of people that Norwegian was usually middle aged as myself. Always had good service, food, nice ships and comparable prices. All of this is very much overstated, and here's why. These cruises are overpriced to cover the cost of alcoholic drinks. Included in your total ticket price everyone gets to drink as much as you want for free. Now, for you inexperienced, armature drinkers, as my daughter referred to them as, I'm sure this sounds awesome to say the least. Free drinks only accomplishes one thing, drunk party hardy people. If this is your thing great, go for it. Norwegian reminds me of Carnival ships. The ships are for young people who have one thing in mind, getting drunk and partying the entire time. The boos was flowing freely and yes I had a few as well. I never once saw anyone get carded. Now, I can't say for sure but, some looked very young. I went to the bar and was able to get two drinks at once. How do they know I didn't give it to a minor? This is concerning to me. I would say that 50% of the people were teens to early twenties, 30% 30's and 40's,the rest were 50 and up. I have an 8 day cruise planned with a balcony on Royal Caribbean and the cost is 400.00 cheaper than this 3 day cruise! Again, they have to offset the alcohol. My cabin had a big window which was nice, the room was an OK size, the bathroom was so tiny even a mouse would be chasing his tail! I'm a small woman and it was uncomfortable for me. The rooms were clean but, the oldness of the ship shows. It is in badly need of an overhaul. Oh, and it had no outlets for cells, kindle etc. Food was terrible, the taste was not good at all, the deserts were pretty good. My husband asked for a medium steak and it was tough as nails. They did give him another choice which was OK. the waiters were extremely slow and it was not crowded. I found the entertainment very poor and lacking. The comedy show was the best and only one we enjoyed. The service was terrible in my opinion. I never had one person greet me.No was was at the gang way even to tell people which way to go, the same was when we disembarked the ship. I have no idea who are room attendant was because he/she never came by to at the last introduce themselves. I may be spoiled by Royal and Celebrity, there customer service is impeccable!. They care about there passengers. Something that we rarely see these days. We the public are the ones who keep cruises in business and everything else for that matter. Customer service ought to be the first on everyone's mind. I can't comment on the excursions because we didn't take any after being in the Bahamas several times in the past. Several people we spoke to were very dissatisfied as we were. We spoke to a couple who were in their early 30's and even they complained. So this is not so much age related as it is about quality and customer service. Taken into consideration that this is an older ship i understand some things. Would we go on Norwegian again?, NO. I'd like to say I'd try a different ship but, will customer service change? prices? drinking? In my opinion no, because they have now set the bar with free alcohol being the number one promotion! My advise, check prices, if your a heavy duty drinker it might be good for you. If your looking to drink and party and don't care about what the ship offers including customer service then you found your cruise. ES Read Less
1 Helpful Vote
Sail Date: August 2019
We chose this cruise as chance to sail out of town for a few days. Port Canaveral is convenient for us being that we are FL residents. Although we'd been to the Bahamas before, we elected to give it a try as this sailing also included ... Read More
We chose this cruise as chance to sail out of town for a few days. Port Canaveral is convenient for us being that we are FL residents. Although we'd been to the Bahamas before, we elected to give it a try as this sailing also included a visit to NCL's private island; Great Stirrup Cay. Alrighty, onto the review... The boarding process was easy but took longer than we thought it would. We were not uncomfortable though. The port is nice and air conditioned and we made idle chit chat while we waited for our turn to board. Once our group number was called, we boarded promptly and headed to the food. We sat in the Moderno area which had a smaller buffet but it was fresh and not as crowded as the Garden Cafe side which also had a buffet. As we ate lunch, we heard the announcement over the intercom that 'our rooms were not yet ready' and 'please wait until 1:30 when we tell you you can go to yours room'. You could drop your luggage off at one of the bars (Can't remember which one) if you wanted to be free of it. There was music piped into each of the dining area which is generally a nice thing. Once you start hearing the same songs a second time, you know you've been sitting in the same spot for a while. We took a short walk around the ship. It doesn't take long to explore this ship. It's small but it's spaces are used wisely. We wandered around for a bit stopping to play a game of shuffleboard and try our hand at the driving range. I missed the fact that there was no mini golf on this ship. I'm not sure where they'd put it though. We visited the Park West Gallery folks and guessed the weight on the sculpture (we did not win). Our first dinner experience was at Cagney's Steakhouse. The guys got the filet mignon and lobster tail. Both were fabulous and prepared properly. The gals had the seafood platter which was not out-of-this-world but not bad. The red snapper was a tad dry and the calamari was underdone. Also on the seafood platter were scallops and shrimp, both of which were tasty. I ordered the truffle fries which are merely french fries with truffle oil drizzled on them, nothing to write home about. Dessert was good. None of us were going to be hungry anytime soon. Toward the end of our dining experience at the steakhouse, a couple was seated. The Mrs. was clearly intoxicated and her head lolled sloppily from side to side while she babbled merrily to the guy seated at a nearby table. Who knew we were getting dinner and a show!? Our first port was Great Stirrup Cay which is a tender port. I felt that the tendering process was slow compared to others. I do understand though. It's best to load the tender as full as possible as not to waste gas. We sat and chatted with some of the others on the boat while we all waited for it to be full. The ride to Great Stirrup Cay is super short and we got there quickly despite the long wait for our tender to depart to its destination. We found no issue in claiming 4 loungers together. The beach was ours for a couple hours and didn't start filling up until lunchtime. Lunch was pretty good as far as buffet food goes. There were plenty of fresh fruit and salad items and several different meat options such as hamburgers, hot dogs, ribs, and chicken. Desserts were also fine and could be found in a different area than the rest of the lunch buffet so you didn't have to wait in line again just to get a piece of cake. As a person with a sweet tooth I thought this was a smart feature. There were a few different bars serving drinks, however, there were still long lines at times. This process could be improved by offering a non alcoholic drink station near the beach. There is a drink station like this but it is located near the lunch buffet (with the desserts) which is a short walk from the actual beach area. Still, I liked the overall set-up of the private island. It also has a shopping area which is small and in my opinion, somewhat overpriced. It was nice not to be hounded to 'come into my shop', etc. The shop keepers were quiet but ready to answer questions if asked. The tender boat going back to the ship took no time to fill and we were on our way not long after we were seated. We got back in plenty of time to shower, nap, and refresh ourselves before heading to dinner. For dinner the second night, we tried Le Bistro. I liked the brightness and decor of this restaurant. French music was playing softly which added a nice touch of elegance. Unfortunately, our waiter was late for work. One of his fellow waiters, a sweet lady named Maria, came over and took our order after she realized that we had been sitting there unattended for a little while. We were very appreciative. All of us were hungry. The food was slow to come out but when it did it was presented nicely and looked appetizing. I ordered the jumbo scallops and was pleased at how delicious they were. A happy photographer came to our table, before the food, and asked if we wanted pictures. No one likes to have photos with a half-eaten plate of food so we were glad he came around before the food arrived. At the end of the meal, he returned to us, with all of the photos printed so we could decide if we wanted to purchase any of them. Our table of 4 selected 2 of the photos he had taken. It's extremely rare that any of us buy dinner photos but the photographer took his time with us and got some genuine smiles. In the end that was beneficial for us and to NCL as they made 24.95 a piece for each of the photos we bought. After dinner each night, our small party met to play games and hang out together. 3 nights is really too short to get to know the piano bar entertainer or the bands on board. We decided to use our evening as family time. We found that there was never an issue locating an empty table at which we could play games. We don't generally book a cruise based upon the entertainment so I can't really report on that. We didn't experience much of it on this sailing. Our 2nd port day was in Nassau. While in Nassau, we went on the Blue Lagoon Island excursion offered by Norwegian Cruise Line. A family member of ours had been there recently and reported good things on it. We too had a positive experience and will pass on our recommendations for visiting Blue Lagoon Island. There were 4 ships in the port of Nassau on the day we visited but you wouldn't have known it until around 11am. Ours was the first tender boat to drop people off. We arrived sometime before 9am and had our pick of any chair in any of the different seating/beach areas. Visiting the dolphins and sea lions was neat. You can actually see them without needing to purchase anything additional. The next time we are there we may try the sea lion encounter. During our walkabout we could see trainers working with the animals on their different behaviors. It was pretty cool! Our 3rd and last evening on the Sun we had a reservation for Teppanyaki. Our orders were taken first and then the show ensued. NCL seems big on hand washing. The chefs at the hibatchi grill simultaneously washed their hands in front of us while singing 'The Washy-Washy' song. Their show was a hoot. Aiko was our chef. He kept us fully entertained while he prepared our dinners. My husband stuffed himself so full of dinner that he had a hard time walking back to our state room afterward! The food was very good so he ate his meal... and then nearly half of mine! Hibatchi was never a favorite of mine but I thoroughly enjoyed this one. Monday morning arrived way too fast and we were all a little bummed that another cruise had come to an end. 3 nights just seemed so short but the 4 of us were grateful for a little reprieve from real life nonetheless. We had an enjoyable time, despite a few bumps that were eventually remedied, along the way. I'm not sure this sailing was the best value for our money but we are still learning what suits us as well as what works and what doesn't as far as our cruising wants and needs go so it was good to try something new. Read Less
2 Helpful Votes
Sail Date: August 2019
We chose this cruise as an upgrade over some Carnival Ships we have been on in the past.This was a total disappointment. This was the Norwegian Sun out of Port Canaveral on 8/12/19. The main issues were that we were very late for 2 of ... Read More
We chose this cruise as an upgrade over some Carnival Ships we have been on in the past.This was a total disappointment. This was the Norwegian Sun out of Port Canaveral on 8/12/19. The main issues were that we were very late for 2 of the excursions, the food was not very good and the service was poor. Original schedule was for us to arrive on the second day to Key West at 1 o’clock. We did not get off the ship into Key West until 4:45 PM and we were told to be back no later than 8 PM which is basically a three hour excursion. There were multiple guests that had activities where they used a third-party and did not get their money back or would have to apply for a refund . The next day we were supposed to be at their private island Great Stirrup Cay at 11 o’clock. We were not able to board the ferry going to the island until 3 o’clock. We also were scheduled to be coming back at 8 o’clock resulting in a another excursion cut in half . The other issue with this is when you are waiting to disembark the ship they tell you not to engage in any other activities but wait in a common area to be called. So we sat around and waited two or three hours for each of these experiences while not being able to do anything else. The food on the ship was disappointing. The buffet was like a golden corral basic food. The finer dining restaurants had a few decent dishes but it was the same identical menu available in the two fine dining restaurants. A lot of the food even in these finer dining restaurants was like cafeteria or hospital food with little flavor. The service from the staff was also an issue. The majority of the staff including bartenders and waiters was that they appeared to be annoyed by the guests and seem to have a careless attitude about providing good service. Very little smiles or acknowledgment of the guests. On several occasions in the finer restaurants the waiter would approach the table and basically say “ what do you want to order”, with no other comments or questions. In some instances we had to ask for our own beverages without being requested. I travel for a living and have been on other cruises and this was different. I understand what quality customer service is and it was not evident on this trip. When I would approach a staff member with a question no one ever seem to have an answer and the majority of the staff was not able to communicate basic english to answer common questions like “where is the bathroom”? Or “what time are we scheduled to be at our next destination?” Based on the investment we made we did expect more. We upgraded to the balcony and that was nice but felt we did not get our moneys worth. Based on this experience this will most likely be our last cruise, we have had better experiences and we’re hoping for more on this one. NCL has a reputation of being a better quality cruise line and that was not the case on this trip. I am also considering posting on blogs and sending an email to NCL voicing my frustrations. Buyer Beware-- Stay Away! Read Less
Sail Date: August 2019
First cruise with Norwegian since a truly horrendous experience on Pride of America in 2005 on the inaugural San Francisco to Hawaii trip. You would think a hospitality business would be keen to get repeat custom but given that ... Read More
First cruise with Norwegian since a truly horrendous experience on Pride of America in 2005 on the inaugural San Francisco to Hawaii trip. You would think a hospitality business would be keen to get repeat custom but given that experience plus a truly great Garden Villa experience to Alaska in 2004, we haven't heard from then in 14 years until we decided to take a quick weekend break. With that in mind we booked two weeks before our trip and without much expectation. Overall it was a decent weekend break with the usual high points and low points. Enjoyed the inclusive drinks package and being aboard the ship in general. The ports of call were not appealing to us and we only got off briefly for 30 mins at the private island and 40 mins in Nassau. The tender service was utterly appalling being kept to wait 25 mins on the journey over and 35 mins on the way back in blazing heat. That we could cope with but we were really horrified with the fact that the tender couldn't cope with a handicapped gentleman who was clearly distressed to be wedged into the stairs as they tried to carry him up a very narrow gap. This is something that has to be addressed immediately in our opinion. The cruise was something of a booze cruise to many travelers but fortunately it wasn't too bad... or maybe the weekend we chose kept it to a minimum. That said, some evidence of loud foul mouthed drunken yobs was in evidence so prepare for that if you take this cruise. Room service was excellent although the room was a little warm when trying to sleep. Food was adequate in main dining room but poor in the buffet. The buffet itself was a mess and simply not adequate in terms of how things were laid out for the number of people on board. Other ships do this so much better. Demeanor of the staff was an overriding impression and it seemed a lot were going through the motions. I don't know if this is because they no longer get tipped on drinks or that servers now have to serve the wine / alcohol but it just seemed off. I can well understand that some servers would get disillusioned by having to do more for less rewards though. Entertainment - Rock of Ages show was good, everything else was poor. Bar singers had a captive audience ready to enjoy themselves but both of them slowed the pace down and didn't seem to know the songs apart from one verse. Pool & Other activities - Pool area was basically a meat market and very crowded. Can't imagine sharing so many germs with other humans in the pool but some seem happy to do so. A place to avoid for me though. Embarkation and disembarkation were easy and overall, the cruise was fine for what we wanted. Next time we won't bother getting off the ship as we might be able to use the pool when everyone is off the ship. Read Less
2 Helpful Votes
Sail Date: August 2019
I would like to say I enjoyed the cruise but when compared to other cruise lines this wasn't my best experience. I'm a vegetarian & I have a tomato allergy, I enformed them of my diet prior to sailing. Needless to say I ... Read More
I would like to say I enjoyed the cruise but when compared to other cruise lines this wasn't my best experience. I'm a vegetarian & I have a tomato allergy, I enformed them of my diet prior to sailing. Needless to say I didn't have a lot of food options, the restaurants put up a big fuss about not being aware of my diet & suggested that I have a salad or come back the following day so that they can have time to prepare food for me, the buffet wasn't any better. My boyfriend ended up paying $100 for us to eat at a restaurant BC all I was eating was stir fry. I did like how they tried to minimize the germs by having hand sanitizers at all entrances. The rooms were nice & spacious. I didn't like how the stewardess didn't really interact with us or leave towel animals, only by request. You have to pay for room service. I enjoyed the updated movies that was available to watch on t.v. The announcements that were played on the intercom weren't clear, so we missed a lot of information. Read Less
Sail Date: August 2019
Excellent service and exceptional staff, great value for money. You will never regret it, open food and drinks, fine dining and service. Great ambiance and very clean. You will enjoy the private island Great Castaway Cay, white sand ... Read More
Excellent service and exceptional staff, great value for money. You will never regret it, open food and drinks, fine dining and service. Great ambiance and very clean. You will enjoy the private island Great Castaway Cay, white sand beaches and private cabanas and suites if you are looking for more fun. You will be greeted every time you get to the restaurant or any other area. Nice shows and @ great casino. An experience of a lifetime. More so than anything else is the way the staff is greeting you, washy washy , happy happy, smiley smiley are some of the proverbs you will hear. Wow experience, everything is lovely. Looking forward to repeating the same trip next year with bigger audience. A great family gathering and trip. Clean ship and rooms, refurbished in 2018, all new and clean. See you there next year for a great vacation. See you. Read Less
2 Helpful Votes
Sail Date: August 2019
We live close to Port Canaveral and decided to take a weekend getaway with two other couples. All of us are regular cruisers and have been on just about every line out of, Port Canaveral, Port Everglades and Miami. Knowing that 3 day ... Read More
We live close to Port Canaveral and decided to take a weekend getaway with two other couples. All of us are regular cruisers and have been on just about every line out of, Port Canaveral, Port Everglades and Miami. Knowing that 3 day cruises are party boats, my expectations were not high. The service on this ship was great. My cabin steward took great care of us, bar service was terrific and all dining room staff were accommodating and efficient. It was an old ship, but updated nicely and clean. Private island has a spa and when you get services you get a wonderful and healthy Buffett, free drinks and private beach access with the use of free floats. I cannot say enough about what a great day we had at the private club on the island. Didn’t do the general population on the island, but people on the tenders said that was great too. Entertainment was adequate, nothing special, but enjoyable. Cruise director and staff were friendly. Bar staff and service was great at all he bars and wait staff by the pool was plentiful. Now for the issues: I like to play blackjack. Lowest table limit was $15. I thought that was exorbitant. Princess, Celebrity, RCCL and Carnival all have 5, 6 or 10 dollar tables. Also the slot machines were not any of the newer games that are on the other ships. When I asked about lowering the limits the person who came to chat with me was arrogant, condescending and basically said tough. Another thing the smoke in the casino was horrendous. Another issue is the sports bar. They have many televisions, but only one channel. I wanted to watch a football game that was on, but was told they only get 1 channel. Obviously, this has been an ongoing issue for fans. The bartender was very sweet and basically just referred me to guest services. He did not want to say much, but I got the impression Norwegian doesn’t want to pay for the package that includes the sports channel. Let’s talk food. Dining room was good, but everything was very salty. Only ate at the Buffett twice and was not impressed. Didn’t eat most of my meal. Last issue I had were with the public restrooms. They were clean, but all had a horrible odor. Let me be clear, I had fun, but the above issues were enough to say, I probably will use other lines for future weekend cruises. Read Less
Sail Date: August 2019
This is our second time on the Norwegian Sun. It's a quick drive for us to get to and we enjoy getting away for a quick, relaxing weekend. On a previous cruise we met the principal singer Drake Allen. What an absolute pleasure ... Read More
This is our second time on the Norwegian Sun. It's a quick drive for us to get to and we enjoy getting away for a quick, relaxing weekend. On a previous cruise we met the principal singer Drake Allen. What an absolute pleasure to listen to him each night. He is a talented singer and guitar player and the crowd really enjoys listening to him. I hope we run into him on a future cruise! There was also a new group of singers and dancers at the Starlight Theatre. They were definitely better than the group in May. We met Jamieson and Liam personally and they were genuine and gifted performers. Embarkation continues to be slow however the disembarkation was a breeze! The areas of the ship that were refreshed look much better than previously. The mirrors in the bathrooms and the shower curtains need to be replaced as they bring down the overall effort that was made to spruce her up. The restaurants were very good this time and the staff was very pleasant. We have nothing but good to say about each meal we had. We did not get off the ship for excursions as this was truly a relaxing voyage for us and loved every minute of it. Read Less
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.7
Enrichment 3.0 3.3
Service 3.5 4.1
Value For Money 3.5 3.8
Rates 4.0 4.1

Find a Norwegian Sun Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise