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Sail Date: January 2015
We have been cruising for 15 years and this is the first time that I am writing a review. It has been over 5 years since we last cruise with Royal caribbean. We have been on Disney and NCL for the past 5 years. This cruise left a lot to be ... Read More
We have been cruising for 15 years and this is the first time that I am writing a review. It has been over 5 years since we last cruise with Royal caribbean. We have been on Disney and NCL for the past 5 years. This cruise left a lot to be desired. We were very disappointed. First, let me start by saying that upon our arrival (passed 3pm) the restaurant was closed. There was no snack food during off hours available. There was a huge delay to get into the ship and Royal Caribbean did not accommodate for that. We have 5 year old and a 3 year old that were standing outside for hours waiting for customs to let the passengers through. Customer Service: It seems as if Royal Caribbean was either very short on staff or they just failed to train their staff. Customer service was lacking. During breakfast, no one approached us to ask us if we needed a coffee refill. No one approached me to ask me if I needed help when I was carrying 2 plates with food on one hand and my 3 year on another hand. Even when we decided to have a sit down breakfast, no one came to take our order. We had to serve ourselves. Pool service: NONE. We had to go to the bar and ask for drinks. No snack food outside H2O zone for kids: This was the second reason to choose this ship and my kids were unable to use this pool. It was freezing. Food quality: Bad. No variety available. They had american food and indian food available. The desserts were aweful. The only good food we had during the 5 days is when we paid extra for the steak restaurant. Cabin: good size. We had 2 connecting balcony rooms. However, the quality of the towels was terrible. So rough   Read Less
Liberty of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 3.5 4.0
Entertainment 3.5 4.1
Public Rooms 4.0 4.4
Fitness Recreation 4.5 4.3
Family 4.5 4.3
Shore Excursion 4.0 3.9
Enrichment 3.5 3.7
Service 3.5 4.3
Value For Money 4.0 3.9
Rates 4.0 4.1

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