6 Helpful Votes
Sail Date: October 2016
I will say upfront we have been on five cruises with Disney Cruise line through our vacation club membership. We decided to do an week on Royal due to the recommendations of others and the overall excellent ratings. It was sadly a ... Read More
I will say upfront we have been on five cruises with Disney Cruise line through our vacation club membership. We decided to do an week on Royal due to the recommendations of others and the overall excellent ratings. It was sadly a disappointment. Getting on and off the boat was fine (we did bring our own luggage so no waiting) We had no major issues with the ship. Overall it was clean and in good repair. I noticed some stained and torn linen and some needed repairs to bathrooms, and other public areas but nothing major at all. I will say getting on board was a letdown. You just enter through deck four near the elevators. No lobby or other grand entrance. (sorry but Disney brings you on into their main lobby and it's awesome!!) but no biggie....the cabin was clean and while small, it was better than we expected. (Not having any shampoo or lotions, etc however is weird--I mean, yeah, it's a cruise but even Holiday Inn has that stuff-- I was prepared with my own due to Cruise Critic) The entertainment was excellent. In fact, I would rate it as comparable to Disney. The service was adequate. Some servers were wonderful--friendly, attentive, etc. Others must be coming to the end of their contract or have been doing this too long. They serve but like robots. Even the service in Chops (specialty dining) was perfunctory. Ports - great- we did our own excursions and had a great time. We don't do all of the cruise entertainment but it is nice they have it and I think they had a nice variety. The pools and hot tub were busy but plenty of room for everyone,. I will say that the towel situation is ridiculous. If you want a towel you have to get one from the station they have and you have to check it out with your card or they charge you $25. really?!? why not just do all the same towels all over the ship. As day goes on they close towel stations meaning you have to walk to find one...and omg---the smoking section of the boat is DISGUSTING!!! My husband was looking forward to going to Casino (he used to play poker a lot in AZ but no place to go here in GA) but he never played. The smoke is so bad I could smell it on the stair way entrance down to that floor. Choking bad. Royal has their photography section directly before casino entrance...horrid. I didn't want to even go look at pics. We were there for five minutes and I was dying. They really need to relocate that. Times have changed. I can respect people's right to smoke but for a non smoker it really is unbearable. Last comments--the food. it was downright awful. If you go to the buffet anytime in the middle of service or near the end the food was always half gone and serving utensils nasty. (we are talking health code violation nasty) It seemed they always served the same thing every day. I enjoy salad for lunch...everyday was iceberg lettuce with radicchio only! No vinaigrette dressing on buffet and no tomatoes to have with salad. Really?!! Hubby was a chef for years, now executive Food and Bev guy- he knows food. Powdered eggs! POWDERED!! Not even liquid eggs which are still gross. Overcooked, poor selection. After two days all I could eat was boiled eggs (also overcooked) and fresh fruit. The coffee is ok--(will say Disney serves Nescafe which is horrid) but Royal's was drinkable. Nothing else though, ice tea, fruit drink nasty. The main dining room was ok. Nothing special. We ate in main dining room four nights. Two nights good, two nights bad. All four nights food was often warm not hot. Overall it was a sad dining experience. We ate at Chops and the meal was very good. The service was not special at all. Dessert was excellent. Sad you have to pay extra to get excellent food. Drinks on board were fine (we did not buy a drink package). Insanely expensive but at least good drinks. Cafe promenade serves Starbucks and food. That was disappointing as they only serve espresso. You can get a latte or frappucino but not Starbucks coffee. (my first day home was heaven coffee wise! LOL!). Every day same food at Cafe Promenade. Hubby had cupcake it was ok. We did not eat anywhere else. Sorrentos used so much parm cheese you could smell it was you walk by and it is not typically an appetizing smell. We did not have kids with us- just me and hubby. We are the late 40's-early 50's age range. We will prob book again to give RC second chance. Yes, Disney is twice as expensive but they do ten times better so...guess it is a question of you get what you pay for? I don't know. We discussed that this cruise cost us about $200 a day per person. Did we get $200 a day in value? I would have to say yes, we did given what things cost these days. Hard to get decent hotel for under $125. So if we paid $400 a day with Disney, did we get that in value...for us, yes, we always have. We decided we will try other cruise lines as well---I think each line must have a different flavor. There were young children on this boat but not many. There was a general fun and party atmosphere but nothing crazy and not a lot of drunkenness. (thankful for that) Most people were our age and very friendly. The environment/culture was very relaxed and enjoyable and we had a good time overall. But when you come from a restaurant background the food is a big part of your experience and this trip it was really a big disappointment. Maybe next time will be better! Read Less
1 Helpful Vote
Sail Date: October 2016
Went on this ship to celebrate a birthday and Halloween. It was an amazing experience on Halloween. Many of the passengers had their costumes and participated on the promenade parade. We had an incredible time worth of the money spent for ... Read More
Went on this ship to celebrate a birthday and Halloween. It was an amazing experience on Halloween. Many of the passengers had their costumes and participated on the promenade parade. We had an incredible time worth of the money spent for this cruise. My complaints about this particular cruise are as follows: 1. RCCL has become to stingy with the food and it tends to repeat the menu too much. 2. Food at the Windjammer needs to be more inclusive of all people's diet and have selections. 3. If you play at the casino, do not expect to win big prizes. I spent time playing and never heard anyone wining a big prize or even a one thousand dollar one. 4. The players club of Casino Royale free cruises are awarded for all the old and smelly ships like the Empress of the Seas, Navigator, Majesty and not even once on the Freedom , Oasis, Allure or their kind. If you go, don't waste your time and money on their casino. Its not rewarding like the one at Carnival or Norwegian. Read Less
2 Helpful Votes
Sail Date: October 2016
With more than 30 cruises behind us, this was one of the top five overall. Simply put we had great overall service from our room steward to our waiter and asst. waiter. Our head waiter went above and beyond what she had to to make our ... Read More
With more than 30 cruises behind us, this was one of the top five overall. Simply put we had great overall service from our room steward to our waiter and asst. waiter. Our head waiter went above and beyond what she had to to make our cruise a very nice memory. We met lots of friendly people on this cruise, including the cruise critic get together and the cabin crawl. There was lots of sun to be had and a few special things for the final cruise out of the port for us guests, awesome surprise at the end of the cruise to get a certificate of the final cruise out of port canaveral. Besides all that, the shows and special acts were good, both comedians were unique in their own ways. We had room service and it was on time and good throughout. Making me wonder if I want to drive to Port everglades to go back on the Freedom or stay at port canaveral for the Oasis, tough choices to make!!!!! Read Less
4 Helpful Votes
Sail Date: October 2016
When we were looking for a ship to celebrate our 30th wedding anniversary, we knew we wanted a Royal Caribbean ship. We had sailed on the Oasis for our 25th and decided to downsize to check it out. We loved the Freedom of the Seas. It is ... Read More
When we were looking for a ship to celebrate our 30th wedding anniversary, we knew we wanted a Royal Caribbean ship. We had sailed on the Oasis for our 25th and decided to downsize to check it out. We loved the Freedom of the Seas. It is similar to the Oasis but with less people. Yes it was crowded at times, like when shows ended, returning from ports, etc... This did not bother us though as we expected it. The service was fabulous from everyone who worked on the ship. I never saw one unhappy worker. They were pleasant even if they were not specifically taking care of you. We did experience very slow service in Chops when we ate there. Really didn't see a reason for it. Embarkation and disembarkation was smooth. Being a C & A member, we got our sea pass card and walked right onto the ship at 11-1130 am, as our number had been called. Our cabin wasn't ready until 1 pm, so we sat by the pool and enjoyed a cool refreshment from the pool bar while we waited. Now the weather was the only problem we had, and there was nothing that could be done about it. It rained 5 out of 8 days. And not just a sprinkle! The mornings were very overcast and the skies opened in the afternoons. Still there was plenty to do, and it was a warm rain so we didn't care. The last day was the worst and they had to close off one side of the ship because of the wind. We laughed watching the pool splash back and forth emptying itself. We got off in each port, but only did 2 excursions. One in Grand Cayman and one in Cozumel. We enjoyed both. The guides were friendly and informative. They made you feel very welcome. We would definitely go on the Freedom of the Seas again...maybe at a different time of year to try to miss the rain. It did remind us of our honeymoon which rained most days also. Read Less
1 Helpful Vote
Sail Date: October 2016
We had a wonderful time on Freedom of the Seas. The staff was terrific and efficient and friendly, too. The ship was very clean and our balcony was one of the largest that we've had. We enjoyed the entertainment, with the musical ... Read More
We had a wonderful time on Freedom of the Seas. The staff was terrific and efficient and friendly, too. The ship was very clean and our balcony was one of the largest that we've had. We enjoyed the entertainment, with the musical production shows and the ice show being our favorites. The food was TOO delicious...we put on five pounds !!!!! We were VERY pleasantly pleased on formal night to see HOW MANY people were dressed up. We had read that many passengers were no longer dressing formally, but that was certainly not the case on our cruise. There was a nice selection of tours for each port stop. We did have rain some days, however, and our excursion to swim with the stingrays was cancelled due to high winds in Grand Cayman. The only other tour that we did was to see the pyramids in Chichen Itza. It was an informative and interesting tour, but a long one. Because it is such a long travel time to get there, we only had about 60 minutes at the site. We are, however, happy that we went and would like to return there some time. The cruise director was one of the best that we've had on a cruise. He was very funny and kept us laughing. Embarkation and disembarkation were terrifically quick and easy. We have sailed Royal Caribbean, Princess, Celebrity and Azamara. This was our 21st cruise and they all have pros and cons, but this cruise had more pros than cons. If you try the Freedom, we're sure you will be happy with your choice. Bon Voyage !!! Read Less
Sail Date: October 2016
Our family of five booked Freedom for a week, one balcony and one inside right across the hall. Great selection. The three kids (52,54& 55) and my wife and I did separate some but found ourselves bonding as well. Ports were ... Read More
Our family of five booked Freedom for a week, one balcony and one inside right across the hall. Great selection. The three kids (52,54& 55) and my wife and I did separate some but found ourselves bonding as well. Ports were good- Labadee gave us beach and barbecue, Falmouth gave us Duns River Falls for the young ones and we olders enjoyed a quiet ship. Grand Cayman found us all on the Semi submersible sub which was great, with a diver herding fish towards our windows. The weather turned bad and the tender ride back was a bit dicey, so we arrived soaked but ready for the Royal Crown Lounge. Cozumel was wonderful initially when we went to Chanababa (?) Park which was uncrowded and had sea lion, porpoise and crocodile shows plus a delicious Mexican Restaurant. Bad part was a rain deluge which soaked us again. Meals were okay, not spectacular but my birthday (90) featured a cupcake the size of Orlando plus the coordinated voices of enthusiastic servers. Great time. Service was exceptional and after our first problems with My Time dining, everything went smoothly. My feeling about dining is you get little flexibility and enjoy lines for every dinner. We won't do that again. Entertainment was good and the ice show a real hit. We went back for a second time, performed on really rocky seas, earned the cast a well-deserved standing ovation. Great show! We booked the Oasis of the Seas for December while on board so you know we had a great time. Two birthday celebrations and our milestone 100th cruise! Cabins were just fine and cabin service outstanding. During the high winds of several days our balcony cabin was pretty noisy, with wind whistling through the locked door and balcony separators banging away. Still, we slept on... Read Less
1 Helpful Vote
Sail Date: October 2016
1) My husband's sibling set up the cruise so we went along. 2) After a few Carnival Cruises, we wanted to try another cruise line for an upgrade. Didn't quite get that. But overall it was a good cruise relating to RCCI (lol ... Read More
1) My husband's sibling set up the cruise so we went along. 2) After a few Carnival Cruises, we wanted to try another cruise line for an upgrade. Didn't quite get that. But overall it was a good cruise relating to RCCI (lol can't do much about the weather which was windy, cloudy & rainy) 3) Haiti stop: Was nice walking around, frustrating walking through the open air shops area which many vendors begging you to stop & talk. These vendors have to stay in a certain area - there were shops that you would have to climb up the hill to get to which likely didn't get as much business. Two vendors wanted to give me a bracelet (no wait, take more!) I asked why they wanted to give them to me - they asked for a donation. Lunch was ok, We happened to be near the lunch area when it opened so the line wasn't bad. 4) Jamaica - Go in a group if you decide to venture outside the gated shopping area. They will happily lure you down back alleys otherwise. 5) Grand Cayman - we had a tour through RCCI that was rained out. I was very disappointed this wasn't announced on the ship messages or in the area where you go to meet your group. We didn't know it was cancelled until we went to sign in for the tour. 6) Cozumel - took a jeep tour through Shore Excursions. They did fine, but the weather didn't. We drove around the whole island mostly in a driving cold rain with an open sided jeep. Fortunately we had a top, but no sides or back. Aside from that, the water was absolutely beautiful. 7) Ship shows, I have seen more polished shows years ago on Commodore & Carnival cruises. But they were ok and well done. We enjoyed the back stage tour as well. 8) Dining - we had a group of 15 and were unable to get our group to sit together - this planning was worked on months before the cruise but fell in through the cracks. Service was slow the first 2 days, one of our party spoke to the waiter - she was quite upset. He came back a few minuted later to apologize. The head water was also around for that to be sure things got smoothed out. They did and service the rest of the week was fine. I appreciate how they handled the irate customer. 9) we had a problem with a coupon for a free specialty dinner - guest services took care of the situation to our satisfaction. 10) The ship overall has a somewhat worn look, but it was clean - our cabin steward was great & helpful. 11) The spa treatment that I had (reflexology & scalp massage) was wonderful. Very happy with the service. 12) we also got a $95 gift card to use at Costco with our package. It arrived within a week of when we got home. 13) Beverage card - my husband was told we would get a premium beverage package, but this ended up being a soda package only. He had reiterated this with the sales person, but alas it wasn't in writing. 14) Disembarkation - If you decide to carry off your luggage, the ship says to get down to the area for this at 6:45. Aim for 6:00 instead. You will stand in line longer, but will get off the ship sooner. Great if you have a long drive ahead. 15) Embarkation - we got there 11am and the wait lines were pretty short. 16) We traveled with 13 other adults. Had a couple spots on the ship where a couple of them tended to be (the English pub or the casino) so we could keep touch. 17) We chose to not buy the internet package (expensive) so communicating with our group could be tough but hey, people survived before cell phones. Our T-Mobile plan did work while we were in ports. I think we have a special something on our plan for international. 18) would I go again? As a person who doesn't drink, gamble, party or enjoy the late night shows, I wonder if its time to retire from cruises. I did enjoy the shows and the peacefulness of our balcony. This is about my 10th cruise. It was relaxing, but expensive. We spend just about $2000 including driving 7 hours each way to the port and staying at family's the night before the cruise. Read Less
1 Helpful Vote
Sail Date: October 2016
We hadn't been on an RCI ship in 15 years, and our expectations were high, yet tempered after a recent Carnival cruise. Overall the cruise was excellent and we highly recommend RCI and Freedom. She's become our favorite ... Read More
We hadn't been on an RCI ship in 15 years, and our expectations were high, yet tempered after a recent Carnival cruise. Overall the cruise was excellent and we highly recommend RCI and Freedom. She's become our favorite ship. The ship is just gorgeous, clean and well decorated, very easy to get around, and as big as Freedom is, she didn't feel that way. Plenty of areas all around to sit and have a cocktail, watch the waves, or enjoy music. Easy to walk the length of the ship on several decks making getting from dinner aft to theater forward simple. Casino was smoky but not nearly as bad as the casino on the Carnival Magic in April. Captain Toni kept us informed, did his best to avoid the leftover swells from Hurricane Nicole. First two days we had some moderate seas and motion. Royal Promenade is fabulous. Hard to believe you're on a ship. It did get a little crowded when various sales were going on. Against that, there were again, lots of areas to sit and eat or just people watch. Pool was always crowded and at peak times hard to find a chair, with many "reserved" by towels. Deck crew was good at enforcing and would remove towels after 20-30 minutes of no one being there. Deck crew also very good at enforcing Adults Only in Solarium. Service was excellent in every way. Our room steward Phillip was always readily available, and always kept our room clean and left a new towel animal each night. Waiter Neptali and Assistant Rizky were fantastic. By the second night they knew us, our likes and dislikes, and provided all we needed without needing to ask. Head Waiter Yilmaz came by several times, assisted another table with a lobster at one point, was very personable, making sure his staff was taking care of us. Staff all over the ship were attentive and friendly. Customer Service line was always short; a staff member waited at the line to asses what was needed and often times had the answer thus no waiting. Main dining room food was very good, but, as many before me have noted, not what it used to be. Our general sense was that what is now in the extra $ specialty restaurants is what used to be in the MDR. The steakhouse was very well done, top notch service and excellent food. We did not try the Italian restaurant as the menu didn't appeal to us, but that's just us. They were pushing the Mexican restaurant, Sabor and the Italian extensively, to the point of coming up to you when eating in the Windjammer or wherever. Food in the Windjammer was good, it was always crowded but again, seats could be found. Choices were varied, food was hot. Pizza in Sorrento's wasn't that great, seemed like frozen. Carnival's fresh made pizza was better, at least to me. Ben & Jerry's was as expected. Cafe Espresso with Starbucks beverages was good. Food was free, Starbucks extra. The sandwiches and cookies we tried were very good. Embarkation was easy and VERY fast, as we were able to use the Crown and Anchor Gold line-no waiting. We were on board within 30 minutes of arriving at the pier. Room was ready a half hour later. Debarkation was, or should have been, easy. We had one suitcase and a carry-on so chose the self-debarkation option, set for 6:45AM. Line was wrapped through the casino by then. Started moving about 6:55AM, moved fast, get to the gangway and BEEP, can't leave, problem with SeaPass account. Made no sense as the statement at our room that morning showed no issues, and amount charged to card. Left wife with luggage and go back up to Customer Service. While walking, pull up bank acct on my phone, and yup there's the pending charge from the ship. CS person checks the account, says there's a balance. I say no, it's been charged, show her phone... She gets supervisor, he tells her to call someone.. she goes inside for 10 minutes, comes back and says sorry for the inconvenience, acct is fine. No explanation of what went wrong. Oh well, back down and off the ship. No lines at customs, and zipped on through. Entertainment - the ice show was really good especially the first shows as we were still getting some bigger swells leftover from Nicole. We weren't impressed with the two comedians in the theater show; just not our kind of funny I guess. We didn't check out the other comics in the lounges. Plenty of activities if you wanted them. Staff had plenty for everyone to do. Cruise Director Casey Pelter was great. He was funny and friendly. Tara the shopping guide was nice; apparently her husband Eric was at a seminar so she was by herself. We couldn't stop at Coco Cay, due to the wind and the swells; it was unsafe for the tenders, so we got an extra sea day and arrived early at St Thomas which for us was a bonus. We love St Thomas and St John. We did our own thing as always, and had a great time. The only odd thing was that we docked in Crown Bay not the West India Docks. Also, scheduled departure was 7:00PM, but stores in downtown were closing at 5. Same thing happened on our Carnival cruise in April; docked until 7, but stores closed at 5. I'd rather get there at 9, and leave at 6, rather than arrive at 10 or 11 and leave at 7 if there's nothing to do after 5. St Maarten was beautiful. Unfortunately I got a nasty 12 hour bug and we didn't get off the ship til Noon, and missed our trip to Marigot and the Butterfly farm. But, we made the most of the afternoon and enjoyed the beach and walking through town. The locals were pushy, trying to get you in to their stores. Still, it's a beautiful island, and we will return. We can't say enough about the ship and the staff. We had a great time, and would definitely recommend Freedom of the Seas. Read Less
Sail Date: October 2016
We were trying to reach our diamond plus so we booked a junior suite. Wow what a great surprise when we entered our cabin. It was spacious. We had a Queen size bed, sofa and lounge with ottoman. Plus a walk in closet. Enough space to ... Read More
We were trying to reach our diamond plus so we booked a junior suite. Wow what a great surprise when we entered our cabin. It was spacious. We had a Queen size bed, sofa and lounge with ottoman. Plus a walk in closet. Enough space to spread out and relax. Then when we opened the door to the balcony, wow, 2 chaise lounges plus 2 chairs & table. We've had Jr. Suites before but this one was really special. We were sailing with our son and daughter-in - law. They had the Suite next to us so we had the steward open the divider and had a larger balcony. Great beginning, hope the rest of the cruise will be as good! We had anytime dining but choose to eat between 5:45 and 6o'clock, giving us enough time for a few cocktails, some hors d'oeuvres and meet some fellow cruisers. Our waiter and his assistant proved they truly deserved to be working there because they were both professional and efficient. We usually bring some herbs with us and mix them with olive oil to dip our bread (we like the little poppy seed breads) instead of using butter. We had him bring us the oil and showed him why we wanted it. From then on the oil was waiting every evening when we arrived.My husband had the soda package and we were surprised that after he showed it to the waiter, his glass was never empty. Other times he had to ask for more. Kudos to our waiters!! Although we had a few days of rough seas and missed Coco Cay, we always found something to do while on the ship. Even if it was just relaxing on our balcony with a book and cocktail or meeting someone by the pool. Since we've been to the ports of call a few times, we just did some Christmas shopping. We made sure we took in all the wonderful shows. All in all it was one of our best cruises and Royal Caribbean again showed us it's our favorite cruise line. Read Less
5 Helpful Votes
Sail Date: October 2016
We had a wonderful cruise. The staff is so friendly and helpful. There are events for everyone. The ports of call were beautiful. The Love and Marriage game show is a must see. The Backstreet Boys were hilarious. The staff in the ... Read More
We had a wonderful cruise. The staff is so friendly and helpful. There are events for everyone. The ports of call were beautiful. The Love and Marriage game show is a must see. The Backstreet Boys were hilarious. The staff in the dining room was so wonderful. They left nothing out. The food was superb. We didn't eat in any of the specialty restaurants because the dining room was special already. We did a tour of the galley and saw where the food is prepared and learned about the organization it takes to feed so many so quickly. Casey, the cruise director is always fun. 70s night is great to watch or participate in. There is ice skating, and an ice skating show. St. Thomas and St. Martin were very good stops. We went on tours of the islands and learned a lot. I would highly recommend this cruise. We love Royal Caribbean. Read Less
11 Helpful Votes
Sail Date: October 2016
This was our ninth cruise and it was a very good one. Overall, the staff, crew, and the ship itself were all fantastic. Food was good to very good consistently all cruise long. Chops Grille was outstanding. Shows in the evening were pretty ... Read More
This was our ninth cruise and it was a very good one. Overall, the staff, crew, and the ship itself were all fantastic. Food was good to very good consistently all cruise long. Chops Grille was outstanding. Shows in the evening were pretty good. Solarium are (adults only) was very relaxing. Our room attendant was of the best we've ever had, she treated us and our room extremely well. Lots of activities to do, or just do nothing but relax if you choose. I would highly recommend this ship and this itinerary. The only negative we have concerning this cruise was the disembarkation process which was not well organized...There has to be a better way for Royal Caribbean to get people off of the ship other than mass confusion and a few thousand people all standing in chaos with people continually trying to cut in line in front of you. Read Less
Sail Date: October 2016
The highlight: Best view of the moon you can have ever is when you are in the middle of nowhere, in the middle of the night. Go check that out if you're going on a cruise. The ship itself was massive, with LOTS of people (get ... Read More
The highlight: Best view of the moon you can have ever is when you are in the middle of nowhere, in the middle of the night. Go check that out if you're going on a cruise. The ship itself was massive, with LOTS of people (get ready for people everywhere!). Cabin was nice - nothing to write home about. It was the sort of quality I'd expect in a decent B&B. Room service was great - that was one of my favourite things about the cruise. Entertainment sucked. It really caught us by surprise at what goes for professional entertainment on a cruise ship. If I had paid for it, would have demanded double our money back! Your time is better spent strolling the ship & chilling on the deck. Service overall was good. Excursions were, as usual, overpriced. We arranged our own at the ports - be careful though if you're doing that. You need to be mindful of the time (last thing you want is to miss the ship!). Food was fantastic. Dining rooms serve decent food in the evenings, while for breakfast and lunch you can usually check out the buffet place. They also have a pizza place that serves free food round the clock, so that's an option too in case you miss the meal times. Embarkation & disembarkation worked fine. If you want to avoid the rush, go a bit later. You're on holiday, so there really is no need to rush to anything. One thing we did miss out on is the Meet&Mingle - perhaps something to check out the first day, especially if it's your first time. Read Less
4 Helpful Votes
Sail Date: October 2016
From other cruisers we heard that Royal Caribbean was one of the best. Not one word was true about this. This was our 6th. cruise and were previously 3 times on HAL, one on Carnival and one Princess (our very best so far). First of all RC ... Read More
From other cruisers we heard that Royal Caribbean was one of the best. Not one word was true about this. This was our 6th. cruise and were previously 3 times on HAL, one on Carnival and one Princess (our very best so far). First of all RC is the worst rip off cruise line we had. Let' some it up. Room service and overall crew: Excellent Entertainment: Below average especially their failing magician exposing a trap door. Just one night we enjoyed two comedians who were great. Food: The worst I have ever had, monotonous, taste less, low quality, greasy and more. Basically I should say: The same bad food everyday. They should fire their Chief Cook! Young children: Too many screaming, running, bad behaving kids with equal bad behaving parents. Too many carrying drinks around everywhere and drinking too much starting as early as 10:00 am. Teenagers: There were also a lot of young teenagers on the ship of which some need some severe parenting. Buffet and seating area: Poorly laid out and confusing for most. Pool music: Too loud and poorly playing and singing musicians. Freebies: Many things for free on other cruise line need to be paid for on R.C. Casino: Another rip off as after two days nobody had any big wins due to odds centrally computer controlled been reduced to almost nil. Ports: Jamaica and Haiti are the worst, most expensive, unsafe and dirtiest dumps I have ever seen. Unless you want to buy pot stay on the ship. Smoking policies: The worst laugh, people smoke all over, around the pool, on the balconies, in the non smoking casino section and other places right under the eyes of the crew who do not say a word. This cruise cost us about $3500.00Cad and was a waste of money and we will never do Royal Caribbean ever again. The above is not just our opinion but also of first time and experienced cruisers. This ship has too many expensive drinking holes, kids entertainment areas leaving little room for seniors who like to enjoy a relaxing cruise SO MY ADVICE IS: STAY AWAY FROM ROYAL CARIBBEAN AS IT IS A COMPLETE RIP OFF OVERRATED AND EXPENSIVE CRUISE LINE!!!!!!!!!!!!!!!!! Read Less
2 Helpful Votes
Sail Date: October 2016
Food was good in all restaurants. We would have liked to see more "comfort food" on the dining room menu.... meatloaf, stuffed peppers, chopped steak. Enjoyed the turkey! Service was excellent! Shore excursions are ... Read More
Food was good in all restaurants. We would have liked to see more "comfort food" on the dining room menu.... meatloaf, stuffed peppers, chopped steak. Enjoyed the turkey! Service was excellent! Shore excursions are expensive if booked through RCCL. How about a 50's night for us older folks? Crew seemed to make everyone feel comfortable. Once I sat down by Sorrento's and a crew member approached me and asked if I wanted a slice of pizza. I told her I was going to get in line to order, and she told me to sit down and that she would get it for me. She was more than willing to please me however she could. Her name is Victoria and she is a delightful lady. Our cabin steward was beyond wonderful. He always cleaned our room promptly and left us supplies for the remainder of our day. He is Wayne and we highly recommend him. Read Less
1 Helpful Vote
Sail Date: October 2016
The reviews on this ship were very high so I wanted to give Royal another try. Unfortunately the service on this ship was not as good as we have had on other ships. The staff genuinely seemed upset all the time. But first things first, ... Read More
The reviews on this ship were very high so I wanted to give Royal another try. Unfortunately the service on this ship was not as good as we have had on other ships. The staff genuinely seemed upset all the time. But first things first, We cruised October 2nd with the threat of Hurricane Matthew looming. Even with this embarkation went very smoothly. All aboard was pushed up so we could leave port early as we had an itinerary change. No big deal. We went up to the buffet and there were loads of staff members placing us in the specialty restaurants in order to get tables. There wasn't a lot of gluten free fare here which is no problem on Royal because they have a deli and a pizza place that have gluten free fare... right? NOT! On this ship during embarkation and disembarkation they do not serve gluten free fare. Which I do not understand. All the other Royal ships I have sailed did not have this issue. So the first day was a challenge. We went to the mytime dining that night to learn it was not true anytime dining. They prefer you make a reservation but it is not required. We were told that we were going to get the menu for the next day so we could pre order our gluten free meals but it never came and we wanted to go see the movie. It wasn't a big deal because we were going to Sabor the next night. Also the menu has gluten free items on it already so we could order from them. After the movie we were starving and couldn't get pizza, nor anything at the deli, AND the buffet was closed. Thank god for Johnny Rockets! It was literally the only place we could go to get food. They were nice and accommodating and even made us a grilled chicken salad to go with our burgers! At least that was a win. We did have fun on this cruise. If you can't have fun on a cruise you are doing it wrong. It is just unfortunate that the meals were a constant challenge. The next time we ordered off the menu the items with the gluten free symbol could not be made because we didn't pre order them. This again was not how the other Royal ships have treated us in the past. Also the maitre D was now handling our meals and reservations. And they still were challenged. I have never been told no so many times in my life. But we saw some movies, sat in the sun, got to eat sometimes and there was always a bar open. The shows at night were decent but I was expecting Broadway at Sea and there weren't any musicals on board. The ice show was exciting. But the in room tv was boring and the 3D movie you really could not see. Last but not least is the spa. There is no thermal suite on this ship. No warm stone loungers or mineral pool like on NCL or Carnival. The gym is small with two locker rooms, one men on women. There is only one bathroom stall here. Be forewarned if you plan to use the gym prepare to wait if you have to tinkle. There is a line. We also went upstairs and saw the treatment rooms. They are just standard rooms and no fancy waiting area. Not terribly calming. All in all, not my favorite. Probably won't be back but who knows. There may be a change that will prompt me to try it again. We'll see. Read Less
11 Helpful Votes
Sail Date: October 2016
We choose FOS for the activities aboard and the size. We are loyal RCCL cruisers. We've sailed the Allure and 7 of the smaller ships but not the FOS yet. The ports were not of interest. It was a 50th Anniversary cruise and our 14 ... Read More
We choose FOS for the activities aboard and the size. We are loyal RCCL cruisers. We've sailed the Allure and 7 of the smaller ships but not the FOS yet. The ports were not of interest. It was a 50th Anniversary cruise and our 14 cruisers were from age 6 to 72. All enjoyed the ship immensely. We had a junior suite and others has inside and balcony cabins and all were satisfied. Even the son and daughter in law with the 6 and 8 year old said the inside cabin with pull down bunks was fun and no problem. Great time! The changes I see with RCCL is the extra charges for so many things. I never paid for yoga in the morning. Now it is $12. Photos are $22 with a 50% discount for the second photo. But you can only use this once. We paid $35 each for 8 of us in Chops. Others paid $15 by purchasing with the "strolling vendors". Food in the main dining room and specialty restaurants is just "ok". In years past the food was much better. The bars were understaffed, especially on sea days. The bar tenders were not as friendly and jovial as they were in the past when they were working for tips. These are all just observations as we have been spoiled in the past. We are looking into other options now but would not count out RCCL. Read Less
2 Helpful Votes
Sail Date: October 2016
I usually cruise on Princess but went on Freedom of the Seas with other people. The ship is beautiful, the entertainment was great. The staff at Johnny Rockets were friendly and service was quick, lots of smiles. That is more that what I ... Read More
I usually cruise on Princess but went on Freedom of the Seas with other people. The ship is beautiful, the entertainment was great. The staff at Johnny Rockets were friendly and service was quick, lots of smiles. That is more that what I can say for the staff at Galileo's. The first evening we were there the service was great, the waiter and server. Smiled and took great care of the 12 of us. That was the end of that. we went 2 more times and the last time was a disaster. We made reservations and when we got there, the hostess said we didn't. Well after a heated discussion, they managed to put 3 tables together. The service was horrible, we asked 3 times for refills on our water...never got it. The bread plates, and appetizer plates were never removed so when we got our entrees, the table was crowded with empty plates, 2 and 1/2 hours later we finally finished dinner. During the whole time, we never saw a smile from our server or waiter. We noticed this attitude from quite a few of the other crew members. Our room steward had a smile every day and was very good. Cuddy was wonderful, one of the best I have seen. Read Less
8 Helpful Votes
Sail Date: September 2016
We had a Jr. Suite on level 10, rear, port side. Just fabulas. A real walk in closet! Room was large and we actually liked it better than the Grand Suite we had on this ship in May 2016. Great ship this was our 3rd time to sal FOS. The ... Read More
We had a Jr. Suite on level 10, rear, port side. Just fabulas. A real walk in closet! Room was large and we actually liked it better than the Grand Suite we had on this ship in May 2016. Great ship this was our 3rd time to sal FOS. The food was great. We only did the MDR twice as it seemed to upset them that we don't eat a lot at evening meal. Just our life style. So we stuck to other venues. Windjammer was dependably good and has many light options. Always had a easy time finding seats at one of the pool areas. Hot tubs were great. We loved the shopping options onboard and at ports we stopped at. We bought some jewelry in in Falmouth and Grand Cayman. Perfect cruise, perfect weather. Suberb room steward. The waiter and assistant waiters were charming in MDR and service in Windjammer was great. Read Less
4 Helpful Votes
Sail Date: September 2016
The Ship is in great condition and crew were the best nothing was too much, we had a suite and Bertie the concierge was the best i have ever had thanks Bertie. The main dining room was impressive and the waiters we had Raj and Maria were ... Read More
The Ship is in great condition and crew were the best nothing was too much, we had a suite and Bertie the concierge was the best i have ever had thanks Bertie. The main dining room was impressive and the waiters we had Raj and Maria were so fun and very informed, they even made us dishes than were not on the menu. We had a great time in the ports as we were traveling with another couple they had never been on a cruise, so many things for them too see. The Shopping was heaven for my guest she had no idea about the great buys in the Caribbean. I bought the premium beverage package and i just barley got my monies worth ive found i cant drink that much , Overall one of the best Caribbean cruises we have ever done . I cant wait too go back Feb 2017 Read Less
11 Helpful Votes
Sail Date: September 2016
Close port of departure, value for cost not what it was, very hard sell to spend money, no more stationary in cabin, concierge condescending not helpful at all,have a priority line at guest services for diamond &diamond plus but did ... Read More
Close port of departure, value for cost not what it was, very hard sell to spend money, no more stationary in cabin, concierge condescending not helpful at all,have a priority line at guest services for diamond &diamond plus but did not have anyone available to talk to,had four people to keep taking lower class categories while we had to wait, offered no explanation. One time got drink of the day with my three free on sea pass next day wife was refused same and told it was a mistake that I got it free, ate at Giovanni's specialty and waiter decided to order family style for table not letting us order individually, sail each year for anniversary, last cruise Rccl agent said put in message that was special but ship did not get message so we got nothing from them to celebrate, this time got bottle of wine but no greeting in cabin, booked two more cruises and told next cruise assistant manager who said she would tell dining room staff but took two nights before were greeted with cake. Read Less
2 Helpful Votes
Sail Date: September 2016
The main reason for selecting Freedom of the Seas was our very good friends who live near the port of embarkation had booked this cruise. We decided to join them, normally this is a ship and cruise we would normally would not have ... Read More
The main reason for selecting Freedom of the Seas was our very good friends who live near the port of embarkation had booked this cruise. We decided to join them, normally this is a ship and cruise we would normally would not have considered due to its size (4500 passengers) and itinerary. We have been on many smaller RCC ups and the embarkation and debarkation was painfull but I must say all went so much smoother than I was expecting. The intinerary was one that we have been on many times and now the destinations all run into each other with the same vendors and activities, it is now difficult to discern one port from another. The ship was was clean and well maintained and the staff was friendly and helpful. We had anytime dining and the staff in all the food areas were fantastic. We ate at "Chops" specialty restaurant and the food though excellent did not have the same level of professionalism and promptness of the main dining room. The food in the main dining room although good and a nice menu was not as I had remembered my previous RCC cruises. Perhaps previous Celebrity and Viking Ocean cruises jaded my expectations. Our veranda cabin was nicley appointed and had enough room for all our luggage and belongings. The bed I felt was adequate, however others thought the mattress too hard. The rooms were cleaned thoroughly and my only complaint was that no invitations were delivered such as the Meet and Greet and other Crown and Anchor events. We missed both. The entertainment was as good if not better than many other cruise lines. Well choreographed song and dance with comedians and magicians thrown in. Most ship tours were based on sun and ocean activities and as we were traveling with a handicapped person did not partake of most shore exertions except for a high tea in Jamaica which my wife felt was good but not noteworthy. I scheduled a private tour with Eagle riders Harley Davidson tour in Cozemel and was extremely satisfied. To sum up the cruise was very good but not outstanding. The usual pressure to buy drink packages, specialty dining , Spa services, etc were expected but still did detract from the experience. Read Less
5 Helpful Votes
Sail Date: September 2016
Living in Florida, we like the convenience of cruising out of Port Canaveral. Being a Diamond member with RC, the Freedom of the Seas is also our favorite ship. Overall, we had a good time on the cruise and great weather and smooth seas. ... Read More
Living in Florida, we like the convenience of cruising out of Port Canaveral. Being a Diamond member with RC, the Freedom of the Seas is also our favorite ship. Overall, we had a good time on the cruise and great weather and smooth seas. Since we have been to all of the eastern Caribbean ports many times, we did not do any excursions on this trip. What we really liked about the cruise: - Outstanding service by our cabin steward, Nas - Excellent entertainment, including the band. Long Run, magician Drew Thomas, the RC singers and dancers (the shows were outstanding), Ice Show (Fantastic) and two comedians - An excellent birthday dinner in Chops Grille What we did not like about the cruise: - Below par service in the main dinning room (staff shortages and poor training for asst. waiters - Substandard food in the main dinning room (limited selection and quality) - Screaming kids in the main dinning room and no action by RC - Out of control people riding scooters (speed and rudeness) and no action by RC Read Less
Freedom of the Seas Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.0 4.0
Entertainment 5.0 4.2
Public Rooms 4.0 4.5
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Shore Excursion 4.0 3.9
Enrichment 3.0 3.9
Service 4.0 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

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