After the ship had norrovirus outbreak no passengers were allowed to touch the utensils or get their own plates, which is completely understandable. The problem however, is that there was very little staffing to serve the passengers food at the buffet. You had to find an employee to tell them to put food on your plate. As you can see in photos, there was no one around to assist. Sometimes we would wait 20 plus minutes to get 4 shrimp put on your plate. Hey did a great job controlling the norrovirus outbreak, but I lost weight and nearly starved on the cruise.