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13 Helpful Votes
Sail Date: August 2015
As I was about to board the plane with my friend for Prague, I received an urgent call that our Central European Experience cruise was cancelled due to a cargo ship blocking the river. They didn't have an alternate plan as they had ... Read More
As I was about to board the plane with my friend for Prague, I received an urgent call that our Central European Experience cruise was cancelled due to a cargo ship blocking the river. They didn't have an alternate plan as they had just received the news. By the time we reached Prague, Avalon Waterways had redirected our cruise to take us down the Danube. They did an outstanding job of giving us an amazing substitute cruise including all the wonderful side excursions from Passau ,Germany to Vienna,Austria and Budapest, Hungary. When the were no longer able to take us by train to Paris because of the distance from Budapest they chartered a plane and flew us there. They went above and beyond what was expected of them. I am 100% sure the other cruise lines would have sent us on the original itinerary on a bus instead. Our cruise director Danielle and all the crew were wonderful and went out of their way to make sure we had a great cruise. I tell everyone if you have future plans to take a river cruise, Avalon Waterways is the way to go! Read Less
7 Helpful Votes
Sail Date: August 2015
In August of 2014 my husband and I booked an Avalon River Cruise from Prague to Paris to take place August, 2015. Unfortunately, our first night in Prague we learned that there was a barge loaded with steel in the middle of the river and ... Read More
In August of 2014 my husband and I booked an Avalon River Cruise from Prague to Paris to take place August, 2015. Unfortunately, our first night in Prague we learned that there was a barge loaded with steel in the middle of the river and our river boat would not be able to reach us in Nuremburg which was the original point of embarkation for the cruise. Since we had arrived a day early, the company was unable to contact us before leaving the US. At the initial meeting we were informed that the company was redirecting our cruise to travel from Passau, Germany to Budapest, Hungary along the Danube. They would then fly us to Paris so we could connect with our original return flights. We were informed that we could either continue with the cruise and receive a refund of 50% or cancel and receive a full refund. We opted to continue with the cruise (not having much choice). Naturally we were disappointed because we had been planning for a year to visit towns in Germany that we had never seen. As it was, one of the days in Austria was a national religious holiday and our second day in Budapest was a national holiday resulting in most businesses and venues being closed. Additionally, we lost an afternoon in Paris because of the late arrival of our flight. Upon our arrival home, we found that our refund was based on the cruise portion only (something that was not spelled out in our original meeting.) We called our travel agent who contacted Avalon; after several days we were given a contact to email. We received a note from an Avalon customer service representative that we would not be receiving the full 50% refund. We were not only disappointed in the new route, but also in the indifference of the Avalon staff to consider our request for a full 50% refund as promised. Read Less
Avalon Visionary Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 4.0 4.5
Entertainment 3.5 3.9
Public Rooms 4.0 4.6
Fitness Recreation 3.0 3.7
Family N/A 3.7
Shore Excursion 4.0 4.6
Enrichment 4.0 4.4
Service 4.0 4.8
Value For Money 4.0 4.3
Rates 3.0 3.6

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