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1 Helpful Vote
Sail Date: July 2019
The Ship was good, staff miserable, didn't smile much especially in the Medina restaurant, Food was awful, very funny combinations, Who serves Salt & Vinegar Ice cream for a sweet if was disgusting, peppercorn sponge. Please ... Read More
The Ship was good, staff miserable, didn't smile much especially in the Medina restaurant, Food was awful, very funny combinations, Who serves Salt & Vinegar Ice cream for a sweet if was disgusting, peppercorn sponge. Please Chef go back to school and learn some basics. Normal food required. No jacket potatoes in Horrizon Buffett only on first day on ship, after that never again..Why because they have them on other ships all the time. I have cruised with P & O before and food on Oriana was a lot better, basic food options, no concoctions put together, it was lovely all the time, but not on this ship. Please improve this, as otherwise you will get more complaints, also need more options for Gluten free customers, as not enough choice also for Diabetics, as there were a lot of these people onboard too. Please P & O sort the food issue out. Read Less
3 Helpful Votes
Sail Date: July 2019
Transfer from airport to cruise terminal very quick. Fast, efficient check in and luggage delivered quickly. Lots of other delayed flights so we left Valetta 4-5 hours later than scheduled. Oceana is showing its age now, especially ... Read More
Transfer from airport to cruise terminal very quick. Fast, efficient check in and luggage delivered quickly. Lots of other delayed flights so we left Valetta 4-5 hours later than scheduled. Oceana is showing its age now, especially in the cabins. Our balcony cabin (C409) , felt very cramped. Few stains on the carpet. Wall panels grubby and dull. Bathroom is very very small and very dated. Parts of the tap were missing ( but still worked though). Shower curtain - which I hate ( but it did look very clean and fresh). Toilet when flushed always had a sooty residue in the water. Balcony was tiny, glass sliding doors had seen better days and there is a lot of wear and tear. I was glad we had only booked a week because the cabin was very disappointing. Staff were lovely. Very hard working, polite and cheerful. Captain's 'thought for the day' were funny in a cringeworthy way but we all listened every day to see what he had to say. He came across as very nice. We attended a few pool side music quizzes which were fun - especially when Craig was hosting. We also attended a few quizzes in the compass pub before dinner which again were great fun. Poolside live music was good for the most part (we don't like Jazz so didn't enjoy that performance but the others were very good). Didn't see any shows - which is usual for us but our fellow guests at our dining table gave mixed reviews throughout the week - some good, some disappointing for them. On the whole, we had a nice week - nothing special. Felt like P&O are cutting corners any and every way they can. We had the second sitting in the Adriatic restaurant. The staff was very friendly and very hard working but we found the food to be bland -very often dry, as it was probably sitting around too long and the portions were a lot smaller than we remember on our previous cruises on this ship. The ship is definitely showing it's age which is a real shame as it has a nice friendly atmosphere with lovely staff. We were glad that we had only booked a week though. This was our third and very possibly our last time on Oceana. Read Less
1 Helpful Vote
Sail Date: July 2019
It was our 24 Th wedding anniversary. So wanted to do a beautiful cruise in the Med as you can almost ensure perfect weather. We have been with P&O Many times brilliant ships. ENGLISH sterling and English plugs. Fantastic. ... Read More
It was our 24 Th wedding anniversary. So wanted to do a beautiful cruise in the Med as you can almost ensure perfect weather. We have been with P&O Many times brilliant ships. ENGLISH sterling and English plugs. Fantastic. The staff are so friendly and the cabins are clean and tidy. But a little on the small side but that's no problem really. We love the evening shows and Entertainment. The staff are all helpful And the good has a good choice and really nice. We prefer to eat at the buffets as it's so much nicer to pick what we wish. The only thing that rubies our holiday was the pool side singer called Frankie. She was awful, she had one of them voices which drones on and on and on the sound system was way too loud. She played guitar but only knew a few chords so it was like she strumned away the same rythem and sand different songs over it. It was so loud you could not read. Relax or talk to each other at all I walked around the deck and saw no less than 5 people with fingers in ears or hands over ears . this is surely not right. How come the volume was so loud when you are trying to relax. She played everyday and sometimes 3 or 4 half hour sets straight after each other playing the same songs.. So so boring. I had to get up and walk away each time she came in. Terrible like torture almost after a while. Read Less
2 Helpful Votes
Sail Date: June 2019
We chose this cruise as it was our first and the destinations were places we wanted to visit. We missed embarkation photos etc. as the bus was late. The ship was very nice but a little tired. Getting around was extremely confusing and ... Read More
We chose this cruise as it was our first and the destinations were places we wanted to visit. We missed embarkation photos etc. as the bus was late. The ship was very nice but a little tired. Getting around was extremely confusing and we found our way round with more help from other passengers than the staff. There could have been clearer sign posting. The dining rooms were excellent, the waiting staff were very efficient and friendly (Joseph and Manesh). The buffet food wasn’t particularly great. The breakfasts were nice but the main meals we attended were a little disappointing. We thought the entertainment would be better but it was focused on Strictly Come Dancing which we weren’t that in to. The daytime entertainment consisted mainly of dance classes and yoga etc. It would have been nice to have movies indoors or more actual entertainment and shows. We can’t fault the service. The staff were friendly and attentive. We had particularly good service from our cabin steward (Manoj) and the photographic team. The shore excursions involved more walking than we expected and we were disappointed with them. We would definitely go on another P&O cruise as overall we had a great time. Read Less
1 Helpful Vote
Sail Date: June 2019
This was our fourth time on Oceana and the itinerary was Croatia,Italy and France.Our previous cruise was on Oceana in March this year on the Dubai cruise.Sadly there seems to be an issue with the vacuum on the toilets as our toilet would ... Read More
This was our fourth time on Oceana and the itinerary was Croatia,Italy and France.Our previous cruise was on Oceana in March this year on the Dubai cruise.Sadly there seems to be an issue with the vacuum on the toilets as our toilet would not flush properly on six occasions in 14 days and the bathrooms really need a makeover.Anyone who put a review on cruise critic and did not mention the toilet problem were either lucky they did not have a problem or did have a problem and did not wish to mention it but the truth is what is needed in reviews.Our steward Rose was brilliant and her appearance daily was impeccable. DINING- We were club dining eating at 8.30pm which suited us and we had some lovely people on the table.The waiters alternate these days between the Adriatic and the Ligurian.The food was good with a good selection but we thought the food on March cruise was better.We did not bother with lunch and had afternoon tea in the main dining room instead. ENTERTAINMENT-This was varied but the outstanding act were the Flyrights a motown group where there was standing room only if you did not get in early.Jon Clegg runner-up to collabro on BGT 2014 was good on his first show but not so good on the second.Richard Hadfield who used to be with Collabro,he is a brilliant singer more of the classical type of singer.Another show worth watching was Astonishing devised by Stephen Mulhearn of catchphrase.That is all that needs mentioning about it so as not to spoil it but well presented by the headliners. PORTS-dubrovnik-enjoyed it but we were there in the hot spell of weather-£25 to walk the walls,hard work in hot weather.ROME-You really need to be quite fit for the walk and river cruise as you will cover about 6 miles and not a lot of photo opportunity as you do not get off the coach by the colliseum-rather disappointing. Venice-Also a bit disappointing as we did Doge's Palace and the gondola ride was one of the most uncomfortable means of transport I have ever been on in fact a camel ride some years ago was more comfortable.The winery visit at Toulon was well worth doing as you go to a medieval village in the hills first. The service on all parts of the ship were excellent and do not miss the Captains gala party if you want a free drink.Do not think we are whingers we are just giving you the facts as we experienced it.Would we go on Oceana again probably not as it will probably disappear before we get chance unless it gets a reprieve doing the Dubai cruise but if the right itinerary came along yes we would. Read Less
2 Helpful Votes
Sail Date: June 2019
We chose this cruise for the ports of call. Just before departure we were advised that we would spend 3 and a half days in Malaga to repair the ship Azipod which was damaged on a previous cruise. Why was the ship not fixed before? Every ... Read More
We chose this cruise for the ports of call. Just before departure we were advised that we would spend 3 and a half days in Malaga to repair the ship Azipod which was damaged on a previous cruise. Why was the ship not fixed before? Every port of call was a disaster because we were late at every port and had to suffer more crowds of tourists than expected. Messina was cancelled as was our tour in Venice. We were not impressed. Maintenance was a continual activity on the prom deck every day and the noise of tools could be heard inside the ship, the general state of this ship was very poor and generally tired. The food in the main restaurant was no better than a one star place, tasteless, lacking imagination and rather boring. Glasses were not clean. Norovirus started on day 3 and remained for most of the cruise.Entertainment was mediocre and only 2 speakers in 19 days. Service was average and it seemed as if there had been a reduction in the numbers of staff in the bars.Cabins are in need of updating and rather beige.The ships tour presenter was extremely condescending to passengers. We paid a lot of money for what is advertised as a luxury cruise experience, we beg to differ after our experience and its debatable we would ever use P&O again. Loyalty does not seem to count for much these days. We wrote to P&O and wonder if we will ever get a reply? Read Less
7 Helpful Votes
Sail Date: June 2019
Although I am a regular reader of reviews I have never before felt the need to write one myself. We have always taken the view that you can’t please all the people all the time and there will always be some professional complainers. We ... Read More
Although I am a regular reader of reviews I have never before felt the need to write one myself. We have always taken the view that you can’t please all the people all the time and there will always be some professional complainers. We do not fall into that category. So having cruised with P&O eight times in the last four years on all their ships I think we are capable of offering a balanced view of expectations and a benchmark for comparison purposes. Our experiences have always been favourable with no complaints, resulting in repeat bookings. Having booked this cruise some 18 months ago mainly because of the destinations it was disappointing to receive an email four days before departure advising that one of the ports of call (Messina) would be cancelled because essential repair work need to be carried out in Malaga. Not a deal breaker in itself, although we have experienced P&O cancelling ports at the last moment at least twice before, but what followed certainly tested any loyalty we feel to P&O. Somehow the essential work (to a propeller) did not prevent the ship arriving in Malaga a full 18 hours ahead of schedule, the work then ran into four days with little or no communication from the Bridge on the delay. It was obvious to all that the work had been pre planned for some time with a diving team having to be flown in from the US to complete the work. Draw your own conclusions why the work had to be done in the middle of a cruise when it was known about some considerable time before. This led to the ships Customer Services Manager issuing a letter to guests “for Insurance purposes for any potential claim” confirming that “no refunds or compensation had been given by P&O” for the changes. At best it was a clumsy and misguided attempt to deflect responsibility. Sorry P&O but my contract is with you and I am not going to make a claim on my insurance (even if I could) and incur increased premiums because of your inability to provide the contracted service. The senior management on the Bridge were conspicuous by their absence with communication poor at best, particularly during the delay in Malaga. In fairness communication did improve slightly after Malaga but we think that was because of all the complaints. We then had an outbreak of norovirus, (P&O claimed it was brought onboard at Southampton). For the record, neither we nor a number of other guests we spoke with had been asked to complete the health declaration at embarkation, (a similar situation occurred when we travelled with P&O last March). If this simple procedure had been complied with perhaps the virus outbreak would have been prevented or contained. On a positive note there did seem to be a plentiful supply of sun beds. We were not sure if this was because more had been provided or because half the guests were struck down with norovirus and the other half down at reception complaining! Throughout the 19 days there was continuous “essential” maintenance work being carried out, mainly on the lifeboats, with intolerable noise from early morning, it was like being on a building site. Lets be clear, this was not the routine maintenance that you always encounter on a cruise but full blooded heavy duty work. It got so bad guests were calling it the Maintenance Cruise. This essential work continued right up to the last sea day. One night we were sat in the Crows nest at midnight to the sound of sanding or similar accompanying the music. Of course this raises the question of how you define essential; essential for safety which raises questions, or essential to P&O and their profitability over the enjoyment of guests. Incidentally, it was quite ironic that following this “essential” lifeboat maintenance one of the tenders could not be lifted back in to position because of a ”technical problem”, necessitating a two and half hour delay in leaving Dubrovnik. You could not make it up. The ship has absolutely no wow factor, no focal point in terms of atrium and we felt it had a bit of a strange layout, consequently there was no atmosphere. Much of the ship looked tired, with warped decking particularly Deck 10 Port side which was dangerous, dirty tatty window frames in the restaurant, just to mention a couple of areas. Most public areas appeared clean on first glance, but having said that we often saw cups, glasses and ashtrays that were not cleared away from outside areas for at least 24 hours. We only saw a vacuum cleaner being used twice and had doubts that our cabin had seen one throughout the 19 days. Likewise we saw litter on a carpeted stairwell that stayed there for at least two full days. Many of the staff seemed unhappy (it was almost as if something had happened prior to departure which had upset them all), we felt there were fewer staff and certainly our steward had a huge workload. Generally the Medina restaurant appeared disorganised with long waits to be seated, further long waits to be served and then food which was mediocre in relation to our previous experiences. At times we felt it was a training ship for new recruits as the food and service differed from meal to meal. One final point, P&O have a dress code, please apply it or dispense with it. Some people were going to dinner in tatty jeans and T-shirt, not quite the dress code P&O advertise. So there you have it. A cruise we had been looking forward to for 18 months proved to be a major disappointment. Thankfully the destinations did not disappoint (not fussed on Cagliari), however the bits in between left a lot to be desired. We did meet some lovely people, (one who had booked the world cruise on the ship for 2020 and was cancelling), and without exception they all said they were bitterly disappointed with the ship and their experiences mirrored many of the aspects I have mentioned. By the way I have just read a review of the same cruise on CC congratulating the Capt and crew for their outstanding service saying what a great cruise and criticising a negative, whinging hostile group of passengers – mostly senior. Well I don’t fit into any of those categories (far from it), but there are times when you do have to call out poor service, shoddy communication and a lack of respect for guests enjoyment. I leave you to draw your own conclusions but if the majority of reviews and online comments about the cruise are negative then it says a lot. For the first time ever I have not been contacted by P&O to provide a review of the cruise. I wonder why? Would we cruise on Arcadia again? Most definitely not. Will we cruise with P&O again? Well we have two further cruises booked with them and are waiting their response to a formal complaint. We will see how they respond and then decide. If you have already booked to go on Arcadia I really hope that you have a better experience. If you are thinking on going on Arcadia my advice is to keep reading all the reviews and then make your decision based on the balance of reviews. Good luck. Read Less
4 Helpful Votes
Sail Date: June 2019
Booked a year early as a medical report put this to be probably my last cruise. Period. First I received a few days in advance that one port would be eliminated due to repairs needed to be done in Malaga meaning an extra day annoyed! ... Read More
Booked a year early as a medical report put this to be probably my last cruise. Period. First I received a few days in advance that one port would be eliminated due to repairs needed to be done in Malaga meaning an extra day annoyed! Then off we go with a dicky propulsion unit needing divers etc in Malaga Malaga was fine as we knew we had an extra day but soon after arrival we were told that we had to stay another day meaning 3.6 days in Malaga ! See my extra info on divers later. So we left Malaga but the next announcement was we had norovirus which started to kill the pleasure even more. We raced at 22 knots to venice . It was just as we left Venice we met the USA divers who told a slightly different story . The Malaga stop had not had Spanish diving approval which took some time before two faults we found . The repairs needed that extra day after all but even then the divers explained they had to dive in Venice BUT these was only allowed with Italian diver plus. The divers were leaving Venice to check out the bits at split and that is where I did not see them any more. P&O never explained all this and generally were poor in information . The norovirus controls were lifted at about 2 thirds of the cruise ! So P&O will probably point at their terms of business in removing a ports for repairs and Put norovirus down to other reasons. As this was to be my last cruise I can only explain that after a multicruise life this was a different P&O and a poor show even though some items were good. As regards the Arcadia as a ship I comment it is poor with 30 seat only cinema, a dining room aft which to my 91 year old near cabin user in B2 as against my B22 Was a trek ! The spa helped my poor feet in place of a massage due to walking round Malaga on a Sunday with not much open. I,m home sad at this last cruise and leaving my view of modern P&O to be forgotten. Nothing can compensate for that last bad cruise but nothing likely to come....will tell you if! Read Less
Sail Date: June 2019
We had been wanting to try another cruise line and this P&O visit to the Mediterranean fitted in with with this. Arriving at the Cruise terminal at the appointed time meant a swift processing and rapid boarding even if the cabins ... Read More
We had been wanting to try another cruise line and this P&O visit to the Mediterranean fitted in with with this. Arriving at the Cruise terminal at the appointed time meant a swift processing and rapid boarding even if the cabins were not ready. When we were able to access ours we found clean, the bed looked good and the bathroom was fine. The cases arrived shortly after so we were into unpacking when the call for life boat drill came. Our muster station was the Palladium theatre along with countless other. Unfortunately the place we chose had steep steps, The drill was straightforward and included putting on a life jacket. As we had opted for Freedom Dining and we had been advised to get to the upper deck of the Meridian early so we had a chance of a table for 2, we queued up half an hour early. Using this tactic we always had the same table for two and were we well looked after by James & Michael. We tried lunch once in the Meridian but this did not offer the soup and salad we like. The Belvedere was huge, daunting and difficult to find what we wanted. Thereafter we had a snack in the cabin and a coffee in the Vivo cafe. The menus are lengthy in the Meridian. It rapidly became clear that all meat varied from tough to very tough so we almost always had fish.On one occasion the fish was impenetrable and was replaced with properly cooked one which was as palatable as my wife’s. For some nights there were fancy menus designed by Marco Pierre White or a Chef’s special. We had a glass of wine one night and my red was not fit to be drunk. We used the Cafe Vivo which was good value and served Costa coffee at the right temperature. On this cruise most of the time people were out side enjoying the sun. We did notice that the two seats in the Art Gallery were invariable taken, the being the only sitting places that were free of waiters bring to sell drinks. Due to a “technical problem” so the email from P&O we would be spending an extra day in Malaga. The technical problem turned out to be fishing gear fouling a propeller and also turned out to require much more time and we actually sailed at 1205 am on the fifth day. Malaga was the one port on the itinerary that we did not want to go to. P&O (Carnival) stated that there would be no compensation for this or missing the call at Messina beyond a token gesture about Spanish taxes on drinks. A letter to this effect was delivered to our cabin with the implication that we should claim on our insurance for missing Messina. Claiming on the insurance means that the premium will rise to cover this and I do not pay for expensive policies so that Carnival can avoid facing the cost of compensating us for our loss of enjoyment. A knock on of the prolonged stay was that we had to fit in 3 formal nights in 5 days so these nights were nothing special. There was an out break of norovirus which was a brought under control speedily. However the hand sanitisation was not enforced at every restaurant and not easily seen in the bars and cafe. Indeed at one the officer (maitre d’) made no effort whatsoever to help those of us who wanted to us the sanitiser before entering a restaurant he was in charge of. The rest of the cruise was blessed with calm seas so maximum speed could be maintained and the time in the remaining ports was as planned. However it was hot with Cagliari being over 35 degrees. Disembarkation was relatively painless. We are giving P&O another chance as we were able to relax and do as we pleased. Ports: Malaga. Shuttle bus to centre or a longish walk. Interesting for a day Venice. Ordered ticket never arrived. Split: Used the free shuttle bus which was a good move as the walk looked as though it dodged ferry terminals and a bus station. Diocletian's Palace was well worth seeing and is free. Dubrovnik. Anchor port but the tenders were both frequent and easy to use and much better than a shuttle bus as we were landed on the edge of the old town. Well worth exploring but pick up a map. Cagliari. Far too hot so we did not explore it. We did find an air conditioned cafe at the top of a department store. Gibraltar. Afternoon call. Walked into town as the queues for the shuttle seemed lengthy and it only gets you so far. Read Less
48 Helpful Votes
Sail Date: June 2019
Firstly I feel the need to thank but also congratulate Captain Ashley Cook and his entire crew onboard the Arcadia for their outstanding service on what was a VERY ‘testing’ cruise to Venice that left Southampton on the 24th June. ... Read More
Firstly I feel the need to thank but also congratulate Captain Ashley Cook and his entire crew onboard the Arcadia for their outstanding service on what was a VERY ‘testing’ cruise to Venice that left Southampton on the 24th June. Along with the vital and technically brilliant repair to one of her Azipod propeller seals calling for an extended stay in Malaga, there was an outbreak of Norovirus onboard (thanks clearly to passengers embarking with it and still not washing their hands throughout the cruise) along with issues with mounting a tender back onboard as well as an unfortunate Medivac situation which meant for a very early arrival in Venice… But contrary to most other passengers on-board, we would like to say we felt each situation was handled professionally and as smoothly as humanly possible. We strongly feel the crew should be commended not only for their efforts, but also for their extreme patience, with what must easily have been the most negative and hostile group of passengers (and dare I say most 'senior') we have ever experienced in my history of nearly 20 cruises, who to put simply got on the ship with a big chip on their shoulder just because one port needed to be cancelled due to the repair. They then proceeded to be devoid of any understanding that not everything will always go to plan on ship and just moaned and whinged for the rest of the holiday REALLY bringing down the atmosphere all over the ship and exhausting the crew... Anyway! Overall we had a great time! Excellent staff pretty much without exception - but I am sure part of this is if you treat them with respect you get the same in return. Our Cabin Steward 'Harish' couldn't have been more polite, efficient and friendly. Food in the main restaurant and buffet was good on the most part - although the main menus do seem to have been 'dumbed' down a little in the last year or so. Treated ourselves to the Ocean Grill and Sindhu on a couple of occasions and was impressed. Entertainment from the Headliners in the fantastic and comfortable Palladium Theatre was FIRST CLASS! Mr Tinkerton's Circus worthy of special mention - probably the best show I have ever seen on any ship! Congratulations to P&O for clearly investing heavily in this side of things. However, after seven wonderful cruises on her over the last 8 years with a further two booked including the full World Cruise in 2021, we have become very accustomed to Arcadia herself never disappointing us. Arguably the best-looking ship in the fleet with a lovely blend of features and facilities, we were admittedly shocked and saddened by her general exterior condition as well as some lack of maintenance, care and attention to some of her public spaces as well as private cabins and their balconies. We were assured this was being addressed and we look forward to seeing this on our next couple of cruises which we are very much looking forward to. But in just one last thought, perhaps in P&O's approach of marketing their cruises as a 'holiday' where it’s all about the destination instead of the journey, people’s respect for the ships is not would it should be as, if it wasn’t for the atmosphere these passengers created, it would probably have been one of top 5 cruises we have ever done. Read Less
2 Helpful Votes
Sail Date: May 2019
The overall ship was fine perhaps a little tired food was great could have had a bit better entertainment on the pool but over all the ship was ok The entertainment wasn’t to great but ok Staff as usual on a cruise very attentive ... Read More
The overall ship was fine perhaps a little tired food was great could have had a bit better entertainment on the pool but over all the ship was ok The entertainment wasn’t to great but ok Staff as usual on a cruise very attentive no complaints with them at all The cabin was a different matter no paying passenger should endure the noise from the cabin every time we came into port or left the noise was terrible grinding noise and vibration there was no sleeping through it .the cabin was situated between a broom cupboard which was used at six in the morning and a crew staircase . and one morning in Athens we docked before four in the morning the first time it happened we thought we had run aground it was so bad, We were offered another cabin two days before we left the ship after Athens but at that point it wasn’t worth it as we are both in our seventies the upheaval would have been awful The receptionist said most people were up and about before eight so it would be ok They were selling off cabins at last minute cheaper then We both paid five months earlier Shame on you P&O in you won’t use them again Read Less
3 Helpful Votes
Sail Date: May 2019
this was our 9th. cruise cruise having tried fred olson and r.c.i. we felt r.c.i. where getting to be to pushy so thought we would give P&O a go .our embarkation was good and we found our cabin to be 1st class on deck d extra large ... Read More
this was our 9th. cruise cruise having tried fred olson and r.c.i. we felt r.c.i. where getting to be to pushy so thought we would give P&O a go .our embarkation was good and we found our cabin to be 1st class on deck d extra large balconey very nice The ship was just the right size no problems getting about we booked 1830hrs meals in M.D.R. all very nice allways good choice and plenty of good food, service also very good some of the shows where not to our liking however we allways found somewhere to go. Frankie Gliksman was a realy talented entertianer and realy made up for any short falls on the show side staff where very help full in partcular the young lady on recieption who found a small screw driver to fix my glasses we did shore trips at every port with P&O all where very good in fact we hade such a good time we have booked P&O agian for next year book early for good on board spend money and to make sure you get the cabin you want Read Less
1 Helpful Vote
Sail Date: April 2019
Embarkation the quickest ever after a smooth coach journey down from Woolley Edge in Yorkshire. Great to have luggage dealt with efficiently - you do not have any contact with it from handing it over to coach driver, until delivery to ... Read More
Embarkation the quickest ever after a smooth coach journey down from Woolley Edge in Yorkshire. Great to have luggage dealt with efficiently - you do not have any contact with it from handing it over to coach driver, until delivery to cabin. !6 night cruise and weather bad from start to finish, but that cannot be blamed on P&O. All seasoned cruisers said they had never been on a cruise with so much wind, rain, mist and cloud. We went on this cruise because we love Oriana and we wanted one last trip before she is sold to China. So were not too bothered that we had visited most stops previously. One place we hadn't been to before was Terceira in the Azores. This was really the only decent weather we had on the whole trip and it was a lovely island. We had booked a 4 x 4 tour (8 hours) through Viator with ProIsland Tours. I cannot recommend them enough. We covered the whole island and were taken to many places the ship's own tours couldn't access. We had also taken a half day 4 x 4 tour the previous day on Sao Miguel. Again it had been booked through Viator with BioBird tours. Many of those on cruises are very wary of booking trips through anyone other than P&O. We have done it many times and have never been worried about a missed sail-away. The tours' content is usually much more comprehensive and they are usually at least a third cheaper than ships' tours. Give them a go if you've not tried them. After the Azores we visited Madeira, where we used the local bus to visit Santa Cruz. Next was La Palma where we took a P&O tour to a silk farm. OK, but tended to be herded about a bit and were unable to stop to photograph nice views where we were not scheduled to stop. Then came Gran Canaria. Again we took a P&O tour which gave a leisurely overview and took us to some places we had not visited before. We were particularly impressed with our stop in Port Mogan. Fuertaventura was not worth the visit really, unless you wanted to go to a beach. Again we took a local bus and travelled up to a town on the north coast. Last stop was Lisbon where the weather was so bad that it didn't warrant getting of the ship. However, we had to get gifts and so had to go shopping. Got soaked to the skin. The two sea days on the return were once more dull, misty and rainy. We disembarked (very efficiently) in Southampton to a lovely sunny day. Now Thursday and weather still great. Perhaps UK is worth considering. Overall impression of cruise was good because we like the ship so much - no children, good food, good entertainment, nice bars to sit in etc. Would just like to give a tip to anyone who may be considering buying a wine package on board. Don't bother. There is little, if anything, to be saved. In fact, unless you choose the most expensive wines on the lists available (only about 4 of them), you could find that you had paid more than if you had bought them individually from the full wine list. Read Less
4 Helpful Votes
Sail Date: April 2019
Seemed like a good idea at the time, first day we were greeted by a pedal bin in the toilet full of tissues and a used tampon smiling at us, reported it and all we got was a grunted apology whereas friends of ours got a fifty pound extra ... Read More
Seemed like a good idea at the time, first day we were greeted by a pedal bin in the toilet full of tissues and a used tampon smiling at us, reported it and all we got was a grunted apology whereas friends of ours got a fifty pound extra spend because some noise was heard early one morning.Although not P&O,s fault the ship was overun with wheelchairs, zimmer frames and mobility scooters.Technical faults ensued throughout and rudely awoken at 4.20 one morning with chairs etc being moved above us, when complained was virtually called a liar as no one goes above deck until 7.00 am to move stuff ,haunted ship I suppose. I dont think I've seen so many vastly overweight people in one place before, food ok but nothing wonderfull but most staff ok with some of the younger girls very smiley and chatty. One waiter virtually threw the food at us and seemed like he would rather be elsewhere . Two P&O cruises and four Princess and will go back to Princess in future , shame really as we would rather support home grown. Freddy Mercury tribute was awful if you were a queen fan and on a last note ive never seen food consumed in such large ammounts by people in their 80s as on this trip, no wonder it cost so much in care homes, lovely bunch though. Read Less
9 Helpful Votes
Sail Date: April 2019
First p&O cruise , we have always gone with tui (Thomson) before but wanted to see what it was like going from Southampton, we got there earlier than are allocated time and must say went through the embarkation procedure very ... Read More
First p&O cruise , we have always gone with tui (Thomson) before but wanted to see what it was like going from Southampton, we got there earlier than are allocated time and must say went through the embarkation procedure very smoothly, I had read previous reviews about the ship some good some bad , although some areas looked a bit tired overall the ship was fine, the cabin was no better than what we have had on Thomson ships. We found the afternoon tea was very limited (the same things on all the food areas ) Our breakfasts and evening meals were taken in the baytree restaurant and we found them excellent a good choice at every sitting, our waiters were very friendly and attentive (jam and dominic) table 109. Did not think the entertainment was that brilliant some acts were good (but not the shows like we have seen on Thomson) Our cabin steward was very good cabin always spotless. Went to Madiera for the first stop and on the cable car and toboggan ( this was a great experience , our last stop was in Lisbon and we went on the amphibious duck what a great laugh that was our guide Gonzales was brilliant. Would go again but did find drinks quite expensive you can get a drinks package but at £39.95 each a day and you must both have it think its a bit much. Read Less
8 Helpful Votes
Sail Date: March 2019
We have just returned from a 12 day cruise on Azura to Canary Islands from Southampton and wish to share our experience of a first cruise with P and O, after having sailed with Princess each year since 2016. The contrast between the two ... Read More
We have just returned from a 12 day cruise on Azura to Canary Islands from Southampton and wish to share our experience of a first cruise with P and O, after having sailed with Princess each year since 2016. The contrast between the two companies is frankly alarming despite there being no difference in the prices we have paid, like for like. We have stayed on Lido deck forward on three occasions; twice in an outside partially obstructedand once in balcony and up until now and despite some rough seas off Cadiz, have not been unduly bothered by that location. This time we stayed in L101, which I will comment on shortly. We have also stayed on deck 12 on Crown Princess at the rear but the vibration from below was terrible. Embarkation was excellent and we were able to gain access to our room quite early, but once on deck it was apparent that all was not good. As we passed through the automatic doors from the outside deck to our corridor we were greeted with a tatty, very worn carpet which didn’t improve much all the way to our cabin at the end. There were also numerous scrapes on the walls. First impressions were bad and didn’t get better in the cabin which also had a worn grubby carpet but worst of all a horrible configuration with the bed back against the window leaving about a foot all around to maneuver. We had to move the table under the clothes rack and were unable to use it. Annoyingly the rooms either side had the bed against the side-wall and far more space all round. The TV was a joke, Not only tiny, but positioned on a shelf high above the coffee making area which made it impossible to view unless you were standing up. That didn’t really matter because there was no signal for TV for most of the cruise (and even in Southampton), and the film choices were terrible. The maps for showing the position of the ship looked as if they had been drawn by a 5 year old. The young girl steward, Misty worked tirelessly keeping our cabin clean and neat given the poor state it was in and was the only person on the ship we found worthy of a tip. We went to the buffet where we found the hot food was the same temperature as the cold stuff. It resembled what you would expect to see in a works canteen. I had a stone cold curry and rice. We thought this might be just a changeover day problem but it was the same the next day. In fact lunch was pretty well the same every day, often cold, repetitive and bland. Having enjoyed some great sail aways from Southampton on Princess we were expecting something similar but this one was totally dead with little effort from our entertainment team and bar staff who looked as if they had just heard gratuities were being removed next month. In fact far from being the friendly, attentive, happy people, mostly from the Philippines, we had experienced on other cruises, this bunch were in many cases morose or doing their best to pretend we weren’t there. In fact for the entire cruise we found many staff to be indifferent. At the front desk, staff often chatted to each other or looked at computers rather than acknowledge us. I lost my glasses and reported that to the desk along with a detailed description of case etc and this was noted down with a promise to inform me if found. A few days later I called at desk and identified them. Nobody had bothered to check or inform me. Why would they when they can’t even be bothered to acknowledge a guest standing waiting in front of them? Who trains these people in such basic customer skills? I now turn my attention to various areas of the ship in the vain hope that somebody might actually take note of my observations. The buffet at breakfast was probably the worst aspect of the cruise. The scramble for tables was horrendous with guests reserving tables with various discarded items such as handbags or coats and even books. Once secured those guests would often remain there chatting over numerous cups of tea regardless of the poor souls trying to find somewhere to eat. Staff struggled to clear tables and the jostling for food was really annoying. Staff looked particularly irritated if asked to make poached eggs, omelets or pancakes. What was also annoying was the closing of one side of the buffet, which had the effect of compressing the already large volumes of people into less space. Trying to get a table that wasn’t occupied or reserved (people like to occupy outside seats or diagonally opposed or even place bags on unoccupied seats to discourage/prevent others from sitting down, such is their selfishness) was difficult bordering on impossible. Welcome to the 2 star holiday camp. This was also apparent in some bars and the theatre where you had to arrive 30 minutes early or risk not getting a seat or being split up courtesy of everyone leaving one spare seat next to them. The bars all had their own character. The Planet bar on the18th level was like a care home. Where Princess have skywalkers disco with late night dancing, a happy hour and a place for those still willing and able to enjoy a decent club atmosphere, P and O had Beth and James, A piano and guitar duo you could get a good nights sleep listening to. What a waste of a great venue that actually looked good. The Atrium was a massive disappointment as it was not only compact but devoted almost entirely for the whole cruise to ballroom dancing where the same usual suspects were in attendance showing off nightly. The so called Brodies bar which also housed the casino had the best choice of drinks but often the worse choice of entertainment and guests. If this is P and O’s impression of a British pub they need to get ashore more often. Most of the quizzes were held there along with bowling on the Nintendo Wii, bingo, darts and live football (satellite reception permitting). This was where Benidorm meets Jeremy Kyle and having to listen to one large family singing loud Liverpool football chants was definitely a low point. Incidentally the quizzes of which I attended a few were decidedly hit and miss with themes such as breeds of dogs, for gods sake or fish. The prize for such huge efforts was laughable. You could win a gold star (great if you are in primary school, but not particularly exciting if you were much older but sadly the P and O faithful embraced the idea. I accumulated a couple of the coveted stars and after great difficulty, managed to locate a prize redemption area at the end of the cruise. The prizes actually weren’t bad but it would have been so much easier just to give a prize to the winner at the time. The Glass house was another rest home for the elderly enjoying crosswords, sudoko or a nap. The Blue bar at the Atrium was popular for pre dinner drinks but just ok. The Malabar looked smart with fancy red lighting and Palm trees outside but on approach absolutely stank of sewage. The smell was disgusting and it never subsided. Some people commented on it, some ignored it, and some didn’t seem to notice, such was the diversity of clientele. It had nightly music, usually the resident group, Authorised or Pulse who popped up all over the ship for sail aways or filling in. I can honestly say that whoever is booking these bands either never heard them or needs a hearing aid. The girl singers were terrible and managed to either murder songs or sing them in a way that made even the most popular and well-known song sounded unidentifiable. The other main bar was called Manhatten and was used as a secondary venue for shows which were mostly Tribute acts or comedians. Head and shoulders above the rest was Jeff Dingle as Bruno Mars who really rocked, closely followed by an Adele act and the inevitable Beatles. The Bootleg Beatles are still the bench mark but this band did a fair job whilst actually looking nothing like them. What was really annoying in Manhatten however was the family that sat boozing whilst their two young daughters ran around the bar for hours annoying other guests until midnight. Staff as usual did nothing as they did when same girls were running around the pool ‘bombing’ earlier. On a plus note, and there aren’t many, the Headliners shows were good and clearly a lot of effort had gone into them and the guest speaker Stephen King commanded huge audiences with his insights on the music industry. With regard to one of the more important aspects of cruising, we were on freedom dining which is supposed to mean that you were free to dine anytime between 6pm and 9:30pm. Sadly this was not the case. It did not take me long to figure out that they we working a ‘sitting’ operation. At 5:30 a queue started forming, that was 60 strong at 6pm opening time. Many guests were opting to dine table for 2 and were accommodated. Once full, buzzers were given out and you would think they would be called in as tables became vacant. Not so. We witnessed whole lines of tables empty and not being filled. Eventually when all tables were empty buzzers were going off all over the place and in came sitting number 2. Finally around 8.30, in came sitting 3. We noticed a keenness to move us swiftly through courses on sitting 1. On sitting 2 staff became a little overwhelmed and waits between courses extended. As sitting 3 progressed they began clearing up vigorously. Menus in restaurants looked impressive but the reality was not always so good. Some meals were good, notably slow cooked lamb shanks, but then that’s not rocket science. Starters were small and often basic and bland. Deserts were also just okay with watery custard and rather tasteless or ice cream. Some staff made the effort whilst others just looked bored. Front of house seemed much happier. I walked around the ship one day to see what was on offer. The sports deck was an absolute disgrace. There was a large open deck area covered in green matting completely unused. No putting green or bowls here. Two members of staff were playing basketball and the golf net was just a small, tented area and a bag of clubs fit for the bin. The whole area was an absolute disgrace, totally neglected and abandoned. Deck 16 housed Breakers bar, an area almost totally given over to smokers. Down on 15 smokers were again occupying one side of the deck next to the pool. They had slowly on a daily basis been able to extend even further along the deck and when you were going to and from the buffet you had to pass through a wall of smoke. Congratulations to who ever came up with this positioning. The one table tennis table was squeezed into the other corner outside the buffet area. Clearly P and O put greater emphasis on accommodating smokers than people who wish to engage in sporting activities. I have reserved a few final comments for the cruise director and staff. Again on previous cruises with Princess we knew and recognized him and his staff who connected with passengers and seemed to always be around. I’m afraid I found Chris to be conspicuous by his absence and I would fail to pick him out in a line up. His merry men (and girls) were equally grey and seemed to only pop up briefly for quizzes before fading away into anonyimity. Their stupid holiday camp style dancing on deck sailaways left me cringing. This might be Butlins or Haven but it sure wasn’t expected on what I thought was going to be an upmarket holiday. P and O are clearly targeting the mass market in order to fill cabins. There was one other trauma that deserves a mention and also was the pivotal point in my deciding never to book P and O again. One evening we identified a few things to see. One was billed as an Elvis show. What transpired was possibly the stupidest and most pathetic rubbish I have ever seen. Unbeknown to us ‘Elvis’ was not a tribute act but cruise director Chis dressed in a silly costume and making stupid noises. He asked if there were any Elvis fans present, to which there were a few affirmatives including an elderly Welsh couple seated next to us. He then proceeded to make silly wheezing noises and stupid mimicry of Elvis which clearly offended said couple who promptly stood up and walked out. I personally am not an Elvis fan but I felt sorry for them and we did likewise. This man acting the fool on stage was being encouraged by quite a few of the crowd who would definitely not be candidates for Mensa and reinforced my feeling I was on the wrong ship. Fortunately we were able to make it to Manhatten for the Adele tribute singer who actually had some talent. In summary we had a highly disappointing holiday on a tatty ship, with average food and entertainment, constant queuing and a firm conviction that Brits will often accept this. If this had been full of Americans or even Germans, staff would have been overwhelmed with complaints because they expect and demand better standards and get them. Would P and O be our first choice when booking another cruise? Not likely if this one is anything to go by. We will just have to pay more for Celebrity or find a Princess ship going out from Southampton. Read Less
1 Helpful Vote
Sail Date: March 2019
Nice to enjoy warmer weather, although mixed sun and cloud. Surprised how many children were on board in term time. All were well behaved, but some of the Dads made nuisances of themselves, jumping and bombing into the swimming pools ... Read More
Nice to enjoy warmer weather, although mixed sun and cloud. Surprised how many children were on board in term time. All were well behaved, but some of the Dads made nuisances of themselves, jumping and bombing into the swimming pools and frightening toddlers. Lunchtime Buffet service rather limited. Shellfish never varied, shrimps in cocktail sauce and mussles every single day. Volume in the playhouse far too loud. I actually saw two people wearing noise cancelling headphones. Rather a lot of ‘we need to keep you entertained’. Activities and a great mant quizzes. Excellent Captain’s Welcome aboard evening.. a great pity that some passengers are rude enough to carry on conversations whilst the captain is speaking. Most people dressed appropriately in the evenings but some did not and no action was taken by the crew. As usual, the crew were friendly and hugely polite. A pity some passengers do not give the crew the same respect. Read Less
2 Helpful Votes
Sail Date: March 2019
We used ‘Park on my Drive’ and saved about £100 in parking fees however taxi to the terminal got us there too early so we had a long tedious wait to be checked in. Food My wife’s dietary preferences meant that we had to eat ... Read More
We used ‘Park on my Drive’ and saved about £100 in parking fees however taxi to the terminal got us there too early so we had a long tedious wait to be checked in. Food My wife’s dietary preferences meant that we had to eat exclusively in the Buffet Restaurant Venezia, so that she could select food to suit her. There was too much emphasis on curries and Indian dishes, very little variety with few cooked vegetables and food not always as hot as it should have been. Venezia restaurant always crowded as only half the space open most of the time. Coffee machine not working for the whole of the cruise, fruit juice only available at breakfast and pineapple juice only available 3 mornings out of 12. The milk dispenser often not filled and you were expected to use UHT milk sachet instead, Drink P & O are new to the drinks package idea but do not have the price right. A drinks package for two for 12 days would be £960 when in fact our bar bill was under £100. You would need to be an alcoholic to get your money’s worth. Their soft drinks package would have been £480 compared to Norwegian on the Epic at £138. Service The cabin service was very good but in the restaurant there seemed to be a lack of willingness to help and when service was given it was very slow, when ordering drinks they often arrived halfway through the meal even when ordered right at the beginning. Tables not cleared as quickly as they should have been. Entertainment I understand that P & O have won an award for entertainment and goodness knows why. The entertainment was very poor with a few second rate comedians and singers and no shows. The standard was so low that the highlight of the week was the entertainments manager doing an Elvis impersonation. Cost We opted for the saver fare as opposed to the select fare and consequently were only allocated a cabin a week before we sailed and then treated as second class citizens in dining room allocation and having to pay on the “free” shuttle buses. An example of the shuttle bus cost in Lisbon was £4.00 per person per journey a total of £8 each way compared with a taxi cost one way of 6 Euros. The cost for the internet package was very high and so we did not use it. P & O should rethink this policy in this interconnected electronic age. Not a very good move to encourage future bookings on P & O. Ship The Azura started operation in 2010 and is now in desperate need of a refit. Certain areas such as the Malabar and deck 7 midships smelled of sewage all the time and one passenger reported black mould under the toilet seat which was not immediately rectified. The satellite TV was not working for most of the cruise. P & O’s standards have dropped considerably and are now below an acceptable level and do not compare well with rivals such as CMV. Shore Excursions We did two P & O excursions, one to La Palma for Whale watching. 3½ hours on a small boat in heavy seas and saw no whales nor dolphins, in fact not even a fish and no compensation for this. We also did Lisbon by land & river and this was very good with a tour of Lisbon by coach and then a very pleasant river cruise. We also did three excursions by Cruising Excursion The first at Madeira where we were left stranded on the top of a mountain and had to return to the ship by taxi. The second to Tenerife where we saw lots of rocks and volcanoes at the foot of Mount Tiede and the third to Lanzarote where we saw lots of rocks and volcanoes on a visit to Fire Mountain. All the excursions by both companies are vastly overpriced. Read Less
5 Helpful Votes
Sail Date: March 2019
Happy 12-day cruise but just sometimes food quality was surprisingly poor. Potatoes with black rotting areas and occasionally not hot. Staff in smart restaurants and buffet were hard-working, helpful and pleasant. Often a ... Read More
Happy 12-day cruise but just sometimes food quality was surprisingly poor. Potatoes with black rotting areas and occasionally not hot. Staff in smart restaurants and buffet were hard-working, helpful and pleasant. Often a feeding frenzy in buffet servery which is too crowded sometimes and too small. One area is opened while the other closes. Ideally should both be open. All made worse by impatient passengers who don't like queuing. Also, despite polite request notes on each table asking diners to vacate once finished eating, there are some who seem to camp there for an hour or two chatting, dozing or reading books while others search for seats. Some ignore hand sanitisers in restaurants. Thump of engines can be heard in main restaurant. We heard that P&O have made economies on several fronts and sometimes it shows compared with previous cruises by us. Cabin stewards now asked to service more cabins daily. Stage shows were very good/excellent. One comedian fared badly/gross with old folk with mime of him pretending to wipe his bottom, complained about weak P&O 2-ply toilet paper, said some elderly passengers "smelled like the homeless" and were infirm - among other grubby "jokes." Long wait to disembark because of tide change and positioning the bridge to terminal. Read Less
2 Helpful Votes
Sail Date: December 2018
I was on the Oriana with my partner and can honestly say this was not the "holiday from hell" as one couple suggested. We were well looked after. It could have been a lot worse when we had the power failure, but the weather was ... Read More
I was on the Oriana with my partner and can honestly say this was not the "holiday from hell" as one couple suggested. We were well looked after. It could have been a lot worse when we had the power failure, but the weather was very good, a scorching hot day, a bar-b-q was laid on and we still got our evening meal. Only thing I recall not working that evening was the air-conditioning. The cabins were stifling hot but we survived. Well done to all the P & O crew for making our trip a pleasant one and especially to the Captain for keeping up updated. For the inconvenience caused we all got an extra £100 spending money on board, glass of champagne with our evening meal on "Indian buffet night", what more could you ask for. One thing I was disappointed with was the Casino, only 11 machines working out of 18 for the entire journey. Read Less
3 Helpful Votes
Sail Date: December 2018
Chose this cruise for a bit of winter warmth and also to celebrate husband's 70th birthday. Oriana is a favourite ship of ours and we are disappointed to learn that it going out of commission later this year. Embarkation was slick ... Read More
Chose this cruise for a bit of winter warmth and also to celebrate husband's 70th birthday. Oriana is a favourite ship of ours and we are disappointed to learn that it going out of commission later this year. Embarkation was slick and smooth and we were on the ship in no time at all. The ship was beautifully laid out, I didn't feel that it was shabby in the least and I know it had not long been refitted. Our cabin was good, plenty of wardrobe space, even for me! Only bugbear was the safe which was set right at the bottom of the wardrobe and it was smaller than usual so not easy to access. Dining was excellent. We were on Freedom dining but the waiters on our first evening were very quick, and good with their service so we tried to book the same table each night, most times successfully. Headliners shows were excellent and the headliner entertainers were very hands on, line dancing lessons, salsa dance lessons, fitsteps and joining in with the choir. We would always make a point of seeing the Headliners shows but maybe not so much of the other entertainers. We didn't take advantage of the shore excursions but enjoyed the ports, especially Madeira. We would have preferred to have stayed later in Madeira instead of Tenerife but I know these things can't always be arranged. We will never tire of cruising, we just love it. Read Less
2 Helpful Votes
Sail Date: November 2018
My wife and l wished to go back to Praidi Vitoria in the Azores as the last time we visited the lsland it was raining so hard we did not get the chance to appreciate it. We booked on Arcadia as she was visiting Prai di Vitoria and Ponta ... Read More
My wife and l wished to go back to Praidi Vitoria in the Azores as the last time we visited the lsland it was raining so hard we did not get the chance to appreciate it. We booked on Arcadia as she was visiting Prai di Vitoria and Ponta Delgada,sailing on 21st November 2018 which we realised was a slight gamble with the weather at that time of year. The boarding of the ship went very smoothly and it was from the City terminal,Southampton which we had never sailed from before. Our cabin was a P B grade inside and we have used this type of cabin before so no great surprises as it works for us . The one surprise we did have was that in the midships section on B deck it was the only inside cabin and opposite us was the top of the range suites. The position of the cabin meant easy walking distance to both the Crows Nest and the Belvedere buffet restaurant. As it turned out it was not a good choice as the cabin was really noisy not just motion of the ship which we expect but on one side was a locker where they stored bottles and cans etc and next to it was a door to possibly an air con room? Which rattled all the while and on the other side a stewards pantry which also seemed to have extra noise . l mentioned this to reception and they sent someone up who seemed to think it was just ship motion and of course he came in the day time not the middle of the night. They did offer to move us down to G Deck which is not where we like to be so we declined and spent the cruise with ear plugs in and very little sleep at night. So personally we would not recommend that cabin and thought it was graded too high for its position but it was our choice to stay so we cannot complain. Regarding the cruise it all went well to Lisbon then the Canary Islands but after we had visited Madeira with a welcome overnight we had the news that we would not be visiting the Azores due to really bad weather coming across the Atlantic and would now be going to Cadiz and Vigo in Spain as an alternative. Although very disappointed we think it was a wise decision by the Captain and we did seem to keep ahead of any really rough weather and whenever it was rough at all the Arcadia seemed to handle it very well with the stabilisers out. Our call to Vigo was made that bit more enjoyable as the ship stayed till 10pm so we could go ashore and see the Xmas lights , then as we left we were advised the Bad weather was catching us up so the ship put on extra speed and we arrived in Southampton on Thursday evening instead of Friday morning. We have only given a low rating as it was not quite the cruise we booked for other than the bad choice of cabin everything was more or less good. We did freedom dining and found the food good and the revamped crows nest was nice either in the day or at night. The entertainment was very poor except for the Headliners theatre company who we thought very good considering some of them where on their first tour. The Captain was very informative keeping us up to date on weather and destination and the library was well stocked with books so we could relax and enjoy the cruise Read Less
Sail Date: November 2018
was our 50th wedding anniversary, decided on this one to celebrate, we had a lovely time made some lovely friends in table sharing, crew were great and friendly, our cabin crew and table waiters were really great people who could ... Read More
was our 50th wedding anniversary, decided on this one to celebrate, we had a lovely time made some lovely friends in table sharing, crew were great and friendly, our cabin crew and table waiters were really great people who could never do enough for us. we enjoyed the evening entertainments, especially the "headliners" who were very professional. but indeed all the entertainment were first class in our view, the weather in the Canaries was really nice, 25 c and blue skies, we had nice days out during our own thing, and then went back onto the sundeck, lovely relaxing days, sad to miss out on the Azores, but the captain explained it was due to bad weather and he was taking into account the welfare of all on board, which -everyone we spoke to agreed, it was just one of those things, we went instead to Cadiz and the Vigo in Spain. still enjoyable. we thought the dining experience was nice, the Meridian dining at night, with a nice and a relaxed buffet style at any time if you wanted it toward top deck, all in all great experience. embarkation and disembarkation was so easy, so much easier than flying. thanks guys Read Less
3 Helpful Votes
Sail Date: November 2018
Our first cruise & chosen as it covered the date of our 50th wedding anniversary. From start to finish we thoroughly enjoyed the experience, so much so that we have booked this ship for our next cruise. The cabin was comfortable, the ... Read More
Our first cruise & chosen as it covered the date of our 50th wedding anniversary. From start to finish we thoroughly enjoyed the experience, so much so that we have booked this ship for our next cruise. The cabin was comfortable, the crew extremely friendly & nothing was too much trouble. The the evening theatre cast " The Headliners" were very professional & put on some first class shows. Food was plentiful with a choice between the buffet & Meridian restaurant, we had early dining & found the menu covered every taste. Meals in the main were very good & the desserts far too tempting. There were plenty of activities to choose from depending on your taste. We didn't book any on-board shore excursions as we prefer to do our own thing. Enjoyed our ports of call but disappointed on missing out on the Azores but due adverse weather forecast the Captain had no choice but to change our last ports of call. Read Less
2 Helpful Votes
Sail Date: November 2018
We've cruised with a few mainstream lines and P&O's Oceana recent cruise to the Canaries was okay but a little disappointing. The weather being against us added to the disappointment but we can't hold that against them. ... Read More
We've cruised with a few mainstream lines and P&O's Oceana recent cruise to the Canaries was okay but a little disappointing. The weather being against us added to the disappointment but we can't hold that against them. Oceana is a few years old now and in places the wear and tear is showing through, the cabins were presentable but the bathroom was small and the shower was looking a little rough round the edges with peeling paint and broken fittings. Our steward George was excellent as were most of the staff, some were a little po-faced but the long hours they do must take their toll. The main criticism would have to be the catering, in the MDR everything seemed bland and lacking any form of seasoning, apart from chips and mash every other potato consumed was under cooked, salads washed to the point of tasteless, the only saving grace was the always available fall-back choice of Sirloin steak...I did make that choice a couple of times when the other options looked or sounded un-appetising. Cafe Jardin on deck 8 was a good alternative for breakfast if you didn't want to put up with the Plaza bun fight, likewise for a light lunch and nice salad it was quite pleasant. The usual mix of quizzes, films and life enhancing lectures were on offer during the day and well attended as the weather prevented use of the outside spaces on the trip down and back from the Canaries. The evening shows were okay, the Headliner company do a reasonably good job of putting on a show. The first comedy/singer act was Josh Adams(?) not a bad singer....can't remember laughing at all though. The second comedian Micky Zany had us rolling in the aisles with his first show, the second not so good, maybe our expectations were too high. Due to high winds in Madeira the change of act didn't make it to the ship so the in house entertainers had to step in, Chris the cruise director did a reasonable job as an Elvis act but he was seriously bettered by Andy Jones who did an hour's singing and got a well deserved standing ovation in both shows! Overall we had an enjoyable time, the ship, itinerary and departure port are particularly well suited to an older demographic and in general it showed in all of their offerings...would We do it again? Probably not, despite the convenience of driving to Southampton and walking on, next time we'll fly direct to somewhere else and choose something 'younger at heart' Read Less
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