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2 Helpful Votes
Sail Date: July 2019
this cruise was amazing, coming with one side of the family it was a fantastic trip. Everyone was always occupied and the activities couldn't have been better. There were lots of shows to watch and parties to go to. Our room was a bit ... Read More
this cruise was amazing, coming with one side of the family it was a fantastic trip. Everyone was always occupied and the activities couldn't have been better. There were lots of shows to watch and parties to go to. Our room was a bit small, but our room stewards couldn't have been better. Every day there were great activities on for the whole family, which varied from White parties to Gatsby dance classes. The food in the pantry was pretty good, but could have been better if there was a bigger range. The pizza restaurant on level 8 served amazing food, and so did Dragon Lady (level 5), the only disappointing part was that it cost more to eat at these places.Our cruise travelled to Noumea, Maré, Lifou and Isle of Pines. This trip had been going smoothly until day 6 when the weather in Maré was miserable, as it was raining all day, when we reached Isle of Pines the following day (the last island) we were told that we weren't going to be getting off the ship due to the swell. The rocking of the boat was definitely noticeable throughout most of the trip but sailing with P & O Pacific Explorer was great!. Read Less
Sail Date: January 2019
First cruise and I was terrified due to negative reviews on here. Our review...well we are now hooked....an amazing cruise. We ate everywhere...enjoyed it all. The ships crew are constantly cleaning to keep the ship presentable. The ... Read More
First cruise and I was terrified due to negative reviews on here. Our review...well we are now hooked....an amazing cruise. We ate everywhere...enjoyed it all. The ships crew are constantly cleaning to keep the ship presentable. The entertainment is amazing. Attend as much as possible. All incredibly enjoyable especial the Maquee live shows. Entertainment crew hilarious Mathew Dom Pablo Miguel etc. We had the smaller cheaper cabins which were perfect for our budget and needs....hot showers were amazing. Many reviews complained about the interior being old....well I'm no spring chicken either any more but it's how you present yourself and this ship is no different....the decor is gorgeous. We did a few pacific Islands and pre booked our tours through the ship and had a great time being emersed in the culture and saw some amazing scenery. All our kids 3-17 attended kids clubs Turtle cove HQ and HQ+ and loved it experience. We also had EDGE packages. These were prepaid great for 7-25yrs. Our adults would probably pay per session next time as didn't get the value from pre purchasing. Thankyou from the bottom of our hearts for your passion to serve. Sad to see you retiring but hope to travel again with P&O and see some familiar faces. Read Less
5 Helpful Votes
Sail Date: November 2018
Booked two Suite cabins #11117 and #11116 - Cabin was ok but a little dated - clean and reasonable size - bed was comfortable, but pillows cheap and hard. Cabin attendants were really good. When you book a suite with P&O you have no ... Read More
Booked two Suite cabins #11117 and #11116 - Cabin was ok but a little dated - clean and reasonable size - bed was comfortable, but pillows cheap and hard. Cabin attendants were really good. When you book a suite with P&O you have no recognition or any worthwhile benefits at all and certainly don't feel like a VIP. They need to take note of what Royal Caribbean do for guests who book suite's. We were suppose to have priority boarding, but apparently there was a wedding party that they decided had priority above suite guests. It started to rain and only when bitterly complaining (as i had my mother in a wheel chair outside) that they finally allowed us in to register and board. The common areas were over crowded at all times (except when we docked at Airlie Beach) and you could never get seats around the pool. Dining areas were also way overcrowded (what i would refer to as a pig trough) and constantly bumping into people and queuing for meals. It would take nearly 20 minutes or more to get a meal then line up to get a drink at the bar - by then my food was cold. Food on the whole was really average and in some cases disgusting. The main restaurant was really old, boring and nothing more than a Coles cafeteria. If your disabled and in a wheelchair then forget it as it's so not wheelchair friendly. Had so much trouble pushing the wheelchair around and doors that were constantly closed made it impossible. Even corridors that seemed blocked all the time, which meant i had to go all the way back and around the ship. Lifts were a real pain and spent so much time waiting to get to different levels on the ship. Entertainment and activities were just average. I would never step foot on another P&O cruise ship. Read Less
3 Helpful Votes
Sail Date: February 2018
a quick 4 night getaway on Pacific Explorer. This is my third time on this ship, and actually like the interior. The cruise was out of White Bay as there was a bigger ship in the OSPT in Circular Quay. Our cabin was a mini suite, and ... Read More
a quick 4 night getaway on Pacific Explorer. This is my third time on this ship, and actually like the interior. The cruise was out of White Bay as there was a bigger ship in the OSPT in Circular Quay. Our cabin was a mini suite, and quite tastefully furnished. The beds were comfy and the pillows are actually fine (previously the pillows had been a contention on other P&O ships). The weird thing about the mini suite is the setup of the bathroom. The shower and bath are in one area, and through the door is the toilet and sink. This means that you can't get out of the bath and brush your teeth without having to go next door to the single sink. Our cabin stewards were friendly and gave us a lot of attention. Although they didn't introduce themselves till the second night. The room was serviced twice per day. The balcony is a bit small for a mini suite, not in length but in depth. Food was actually not bad at all. We went to a taste of salt (excellent and well worth the $99 per person cover charge). We also tried Dragon Lady and Angelo's as well as Shell and Bones. The disappointing thing is that if you actually want a decent meal, you have to pay for it. No drama if it's reasonably priced. Angelo's was the star of the free meal selection. The pasta was warm and tasted excellent. The secret bar is the Bonded Store, and I can highly recommend you find this small out of the way place, it's by the blue room. Blink and you'll miss it, as it's hidden around a corner. The "nightclub" which is situated in the Blue Room after about 11:30pm was always full. I've seen this either empty or over capacity on different cruises. I guess it depends on the itinerary and if the drink packages are in operation. In Moreton Island, we took the Quad bike tour. Enjoyed this very brief excursion, and maybe P&O might consider doing a longer version, as we just drove around in the sand around a made course. Fun to drive, but not really exciting views. Overall not a bad cruise, better than other P&O cruises I've been on before. Read Less
5 Helpful Votes
Sail Date: September 2017
We travelled in a group of 4 couples on this short cruise from Brisbane and had a very good time. The main entertainment was several comedy shows, some rated PG which were (usually) ok for children, and some R rated for the adult themes ... Read More
We travelled in a group of 4 couples on this short cruise from Brisbane and had a very good time. The main entertainment was several comedy shows, some rated PG which were (usually) ok for children, and some R rated for the adult themes and language. We preferred the PG rated shows, which showcased the quick minds of the comedians without the swearing. I think that the nature of the cruise meant that there were very few children on board. The shows were generally very good, and we really loved the gong show, where fellow passengers could have a crack at stand up comedy - what a surprise that was! But by far the best entertainment was the range of extremely talented musicians on board. A fabulous singer/guitarist at the Oasis setting the relaxing mood, the girl with the haunting voice at the Lido, the piano player in the Blue Room and the band (Alter Ego?) at Oceans Bar, who took requests and could play and sing anything! The musicians were all superb. Now the food - we all thought that the 'food court' style of The Pantry was a positive step up from the usual buffet and the food there was simple and tasty. It is hard to get a table here though and tables are not cleared very quickly. Breakfast at the Waterfront was pretty good, but other meals were a bit hit or miss. Angelo's (the Italian) was average and Salt was disappointing (both our fish dishes were overcooked). Service is generally slow. We were unable to get into The Dragon Lady even though we tried booking after lunch on the first day - so get in quick if you want to eat here. Drinks: Coffee is best in Oceans Bar. The mocktails were way too sweet so we ordered them with soda water to dilute them. (Refreshment package was well used). Favourite cocktail - Pink ginger cosmopolitan! Drinks seemed to be diluted later in the evening. Suggestion to management: Move the trivia to a larger venue - maybe the Dome? People were sitting on the floor! Read Less
4 Helpful Votes
Sail Date: August 2016
This ship was not gay friendly! As soon as our cabin crew realised we were a couple they started to treat us in a significantly withdrawn manner. Several incidents occurred, including snickering at me in the hallway as I walked past. When ... Read More
This ship was not gay friendly! As soon as our cabin crew realised we were a couple they started to treat us in a significantly withdrawn manner. Several incidents occurred, including snickering at me in the hallway as I walked past. When this was raised with P&O head office, the response after it was investigated was that we were seen on the CCTV smiling at times when we were on board and this meant we had a good time. It was a very poor response. I did not expect to be treated this way on a ship that sailed from Australia. We have been on Royal Caribbean and Princess Cruises and we were treated just like every other customer. Very disturbing P&O. To be fair, the entertainment on board was better than any other cruise we had been on. The food and the rest of the service was sub-standard, but I did enjoy having a drink at the rear of the boat, Bingo, the affordably-priced cocktail course etc. Read Less
10 Helpful Votes
Sail Date: June 2016
I went on this cruise as part of a wedding. The wedding itself was very nice, it was held in the Dome, which was closed for the event, although the staff in charge of the music screwed up multiple times. And that was the good part of the ... Read More
I went on this cruise as part of a wedding. The wedding itself was very nice, it was held in the Dome, which was closed for the event, although the staff in charge of the music screwed up multiple times. And that was the good part of the cruise. The ship itself was smaller than usual, being a Comedy Cruise, the layout seemed fine although there was only 1 pool and 2 spas in the main pool area. My cabin was dated, I was on deck 5 and the bunk bed above me creaked all night, and i dont mean every now and then, almost constantly throughout the rocking. The dining was absolutely abysmal and i would not eat the food on the ship if it was free. The pantry was boring and lacked variety, the Italian restaurant had disgusting bread-sticks, flavourless food and a very boring menu. The Pantry (buffet) was slow and tedious, taking away the option for collecting your own food, meaning you had to get another plate if you wanted to go to a different cuisine, the food itself was bland and mostly rubber (i couldnt pierce the top of my jelly with my spoon). There were very few activities and the entertainment was very average. The service was very mediocre, the staff in the restaurants were incredibly slow and I payed no attention to them, as opposed to other cruise staff, which are usually quite joyful and get to know everyone. We did travel with children who were bored out of their minds the whole 3 days. Would never travel on this ship ever again. Read Less
7 Helpful Votes
Sail Date: May 2016
The embarkation and disembarking were fantastic ! on and off in no time at all as with the tender services that i did The ship itself i did find good and had plenty of bars and retreats to just laze around, pool area on deck 11 was ... Read More
The embarkation and disembarking were fantastic ! on and off in no time at all as with the tender services that i did The ship itself i did find good and had plenty of bars and retreats to just laze around, pool area on deck 11 was good as with the adults only pool at the aft,could do with a bar in the adults pool area. The cabin was clean and spacious (was on deck 5) and loved it , no engine noise as i have heard people say at all and no noise either from other cabins,room attendants were great ! Got to say you are spoiled for choices when eating on the ARIA ,as part of your ticket you have options such as the Pantry and Waterfront as well as Angelo's for Italian and Dragon Lady for Asian ,people Angelo's and Dragon Lady are free eating places ,i am saying this as so many people onboard thought you had to pay to get into these top eating restaurants but you must pre book in the early morning to ensure you get a time that suits you to eat ,so read up about prior to going onboard what is free and what is not A concern i had was that mainly at the Pantry the food was only warm ,it was rare to get a hot meal ! If you are into organised there is plenty to do and for the entertainment it was all good from the adults only comedy shows to stage shows i found the service provided by the ships staff excellent As for shore tours it is cheaper to do your own thing when reaching a port as a lot of the same tours you book onboard are a lot dearer than the same ones as mentioned you can book yourself on shore All in all i had a good cruise and will be back on the Aria in the near future Read Less
58 Helpful Votes
Sail Date: April 2016
So my partner and I went on a 7 night cruise to Hamilton Island and Cairns. I really want to start off by saying if you're going on the Aria have an open mind! Before we left I read all of the reviews and obviously some of them are ... Read More
So my partner and I went on a 7 night cruise to Hamilton Island and Cairns. I really want to start off by saying if you're going on the Aria have an open mind! Before we left I read all of the reviews and obviously some of them are awful! The few good ones left me with some hope. I went on with an open mind wanting to have an amazing time and we did! I couldn't fault anything! The staff were so attentive and helpful. Other said there weren't enough staff and it took a long time to get a drink but we never had an issue! There was always staff walking around offering. The food was also excellent. The pantry is similar to a food court but much nicer and hyngenic. All the food there was great! We also went to the waterfront restaurant numerous times and everything was super delicious and the service was so fast and like a 5 star restaurant. It was the same at Angelos. We didn't try the dragon lady because I'm a bit fussy. Our cabin steward were so helpful and always remembered our names whenever they saw us. We only saw 2 shows because I kept forgetting they were on. The first one I thought was average and the second one was great but they also aren't really my thing but other guests said they thought they were very good! There was always lots to do the entire time, we played trivia, bingo, name that tune and movie mania. We weren't very good but they were definitely a good laugh! Disembarkment at ports and when we arrived home was all very fast and smooth. Over all we didn't encounter any issues and we had such a wonderful time so really I have no idea why others complained! I hope this helps others to go on this boat! Positive mind = positive cruising! :) Read Less
18 Helpful Votes
Sail Date: March 2016
We have just got back from a three night comedy cruise and had a fantastic time on the Pacific Eden with our 6 year old daughter. We can't work out what the negative reviews have been about. Yes it's an older ship but the ... Read More
We have just got back from a three night comedy cruise and had a fantastic time on the Pacific Eden with our 6 year old daughter. We can't work out what the negative reviews have been about. Yes it's an older ship but the main areas have been revamped and our room was very clean and still in good condition. We had a balcony room and our room attendants Dave and Mel where excellent. The staff overall were very attentive and friendly unlike the staff we experienced on Royal Carribean's Explorer of the Seas at Christmas time. This is only our second cruise and were very surprised that in reading past reviews P&O has been referred to as a budget cruise line, yet provided better service and equal if not better food than the RCL cruise. This P &O cruise worked out at half of the cost pp per night compared to the Royal cruise. The food in Angelo's and the Dragon Lady was really nice. The Pantry was good as well despite it being buffet style only with servers so keep your expectations realistic, and there never seemed to be any problems with huge cues, we could always find somewhere to sit. Sorry, at the water front there were cues and we chose not to stand in those cue's at peak times and just went to an alternative place to eat. Once we did cue for a few minutes at the Water front and were given a pager and asked to wait in one of the bars. How, bad can it be, have a drink in a lovely bar why you wait twenty minutes. We went to the Blueroom which we loved and frequented regularly. Some folk may complain some serves of food are a bit small but if we were still hungry we would ask for another main and that was no trouble for the staff. You could also just go to the pantry and have another entire meal. The live shows were fantastic, both comedy and musical. The live music in the bars and at the pool was also great. The bar areas on the Eden were very comfortable and made you feel relaxed. The bar staff were great as well. A huge contrast to the surly bar staff we experienced on RCL, in case we haven't already provided that comparative. Our daughter had a ball in the kids club and at the pool and the staff were lovely to her. She did not need rock climbing walls and ice skating. This cruise was at capacity but never showed as we always found a table and could easily get a drink. It was a great little ship which we found we liked after the cruise on a huge ship such as Explorer of the Seas ( so size dose not always matter) and the staff seemed much more happy on the Eden. Our only negative and why it does not get 5 out of 5 is that the ship had some strange smells in some areas, which may be due to its age and plumbing issues, but saying that there were plumbing issues on Explorer as well. Bits of Eden are showing there age like the balconies and seals and finishings around Windows being very weathered. Overall we had a great time and we will definately sail P&O again even though there ships are smaller and a bit older. No point paying the extra money for big flash ships like Royal offer when the staff are unhappy and overall vibe is not there. That is our experience based on only two cruises and I'm sure others experiences on both ships may differ to ours, but for us P&O comes out in front. We will be doing a Princess Cruise New Years so we will see how they fair. In saying all that I think any cruise is a good cruise, beats being at work and at the end of the day it's how you ride the bumps and make the most of what you have paid for. The options are there, you just need to grab them when things aren't what you expected. We are hooked. Great cruise. Read Less
20 Helpful Votes
Sail Date: September 2015
I really wanted to take the time to write this review about the pacific dawn after reading so many negative comments. We have just enjoyed a fantastic holiday which for is after travelling the world extensively, was all positive. I was ... Read More
I really wanted to take the time to write this review about the pacific dawn after reading so many negative comments. We have just enjoyed a fantastic holiday which for is after travelling the world extensively, was all positive. I was actually quite scared after reading all the comments here about pacific dawn yet we loved it. My three year old was treated like a prince, I actually had blissful moments alone just staring at the sea and my husband had a great time around the pool deck listening to live music with a beer. We met a great variety of people - all lovely - no yobbos at all as I have previously read on this site. The entertainment was fantastic- ports of call were as expected after doing my own research and the food was brilliant. I'm celiac so can not be more grateful for the beautiful gluten free food the chefs and wait staff bent over backwards to provide for me. There was a variety of people from young to old and I'm between. My little boy wouldn't stay in the kids club yet not from lack of the gorgeous staff and fun activities. It was a family holiday so we were happy to be together. After all the negative reviews I really have to say you simply get what you pay for. We grabbed a bargain with a free upgrade to level 9 with an oceanview cabin and it was great. The whole shop is immaculate regardless of the fact it is older and no it's not five star or brand new. This did not affect our time on this boat at all. The beds are comfortable. The staff are extremely happy, beautiful people who will do anything for you and even made my little boy towel animals every night. A glass of wine is $8 for a house merlot yet that's the same price you pay at a restaurant. Plus for a bargain holiday with all food provided what do you expect. The theme nights are good fun. The photos are ok yet expensive plus a hassle to find but hey. That's part of the deal. The whole cruise was actually a really beautiful experience. Something I recommend everyone to do young old or in between. There really is something for everyone. I loved the freedom of being at sad and having no phone or internet yet if you want it there is an Internet cafe. All the food outlets that charge a fee are extremely reasonable. We were so happy with the restaurant food we only went for an ice cream or coffee here and there. The activities on board are what they are. Either get involved or don't. We loved the children's family nightclub dance and the pool deck parties. And no we didn't go wild yet I really loved we could hang out together as a family in the fresh air as we sailed off from noumea with a glass of red. It's a really happy holiday and the fact you can just get in and relax with children is heaven. So for me no whinging to share. We will grab another trip on p&o anytime. Thank you for everything pacific dawn. We truely appreciate your efforts to make our holiday a great one. Stop thinking about it and just book it. You might even grab yourself a last minute pack and go deal like we did. Oh and the tours on the boat are expensive so do your research and plan ahead or book your own. Enjoy. Read Less
Sail Date: October 2012
just got off the pacific jewel yesterday did the j232 bounty adventure would like to have my little say Had an awesome cruise just loved Norfolk island an dravuni Fiji must say its only my opinion but a little disappointed in the events an ... Read More
just got off the pacific jewel yesterday did the j232 bounty adventure would like to have my little say Had an awesome cruise just loved Norfolk island an dravuni Fiji must say its only my opinion but a little disappointed in the events an entertainment as when we were on the pacific pearl an pacific sun both had much more an more age appropriate entertainment up for offer, as i said its my opinion i just found the music and activities more for over 65s the attic was too small for dancing there was no dome, the oasis is free hence never a sun lounge unoccupied, the gate way through there is to the upper an lower decks which children constantly RAN in an out of, we will book again but not on the pacific jewel, i found the entertainment crew very boring an mundane the senior cruise director Gemma was totally not into engaging with passengers yet ive experienced cruises with second in charge cruise events member Alan on other cruise and he and zultana g were amazing and worked well together engaging at all times with ALL passengers he and Gemma do not appear to communicate or work well together this displays to passengers, there was suppose to be a GBLT meet it was at 10 am in the attic no music no crew member anyone who came in walked out (disrespect on P & O side), after a written complaint the GBLT was rescheduled to meet in the casbar at 6pm (dinner time)ON A FORMAL NIGHT ???? although we entertained ourselves an had an awesome time and wonderful cruise overall enjoyed meeting the wonderful people of all the beautiful islands that we visited especially Tonga, Norfolk islands & Dravuni Fiji :):) some examples was knitting club, seniors meet, there was no trivia in the evening, the music on deck 14 was always screeching you could not sit an chat, there was no room that did not have pre recorded music so no where to sit an play a game of cards read a book (except for a dark library) or just chat with friends, the kids turtle shack was on deck 14 at the other end of the boat from the only lift to deck 14 was on the opposite end most afternoon activities in the kids club involved parents participation, in the evening there was not a selection of activities it was the show then the karoke not a choice of activities i think P & O should reconsider Gemma's role someone with engaging an warming personality then again in waterfront grizald, rupert and amit where amazing crew members made us all feel like family interacted wonderfully these people should be long standing crew members for years to come, salt grill really dont cater well enough for non seafood eaters la luna was amazing we went on a thai night yummmmmm would dine there again like ive said we will cruise again but not on the pacific jewel Read Less
Sail Date: August 2011
We are two gay men in our fifties and we travelled with our girlfriends we play bridge with. We had upgraded a week before departure to two balcony cabins on Deck 10 and from the start it was the best cruise we've ever done. ... Read More
We are two gay men in our fifties and we travelled with our girlfriends we play bridge with. We had upgraded a week before departure to two balcony cabins on Deck 10 and from the start it was the best cruise we've ever done. Check-in was very quick and we were meeting our cabin steward, Jun, within about an hour of arriving at the wharf. Unlike other cruises we've done, he didn't ask us if we wanted our queen bed turned into two singles! He was smiley, charming and helpful from day one to day twelve. He even let the girls know where we were if they came around and we weren't home! The cabin was kept beautifully clean and tidy and he varied his cleaning times to suit us. I tipped him when we first got on the ship, halfway through and at the end. I asked him if we could have a bucket of ice brought to the cabin at about 3pm everyday and, sure enough, there it was. Extra glasses, more towels, whatever we asked, nothing was too much trouble. The balcony cabins on deck 10 have the metal bit from the railing down and although this blocks the view somewhat, we all still loved having our own piece of deck. We left the door open at nightand all you could hear was the slashing of the waves on the side of the ship. Heaven! There is plenty of cupboard space and the bathroom is also a good size. I had continental breakfast each morning in the cabin while my partner went up to the buffet - I just couldn't face the pig trough (as my partner called it) that early in the morning! The cabin breakfast is a great start with plenty of good coffee, hot chocolate, orange and apple juice, pastries, toast and honey etc. Most days we braved the buffet for lunch and I was really pleasantly surprised at the standard of the food, particularly the salads, fresh and crunchy. They also had what was probably the best beef madras curry I've had anywhere in the world on one day and on another a delicious NZ lamb stew. The staff were constantly replenishing and restocking and it was always piping hot. An issue in the past has been the lack of seating but as La Luna was open we usually took our trays in there but never had a problem finding a vacant table. We ate in the Waterfront Restaurant most evenings and as we preferred to eat later never had a problem booking the day before for a table of 4. Most of the dishes were delicious with some real standouts. The staff were unfailingly welcoming and charming and the service was efficient and timely, even though they were, as usual, really busy. The dishes arrived at the table at the right temperature and in the right order. The steaks were cooked perfectly but on one occaision I ordered a rump steak from the daily specials menu and it was so tough as to be inedible....just bad luck, as the others were all lovely. On night 2 we had our first experience of Salt. Yes, the food is good, yes the service is great, but not really the standout experience I thought it would be. Maybe I'm odd but I thought 5 waiters swooping on our table at once bringing our tapas starter was a bit over the top - there were arms and hands everywhere! The best part of the whole experience was Charmaine the maitre'd - what a lovely lady! On night 3 we ate in La Luna. Now this really was a great experience. The food was EXCELLENT! The staff were fabulous! And they worked together like a well-oiled machine. Charmaine is in charge here too and as one of the waitresses said to me they are like a family and it showed. They were all fun, efficient, knowledgable about the food and just great to be with. We were lucky that they changed the menu half way through the cruise, not because we were tired of the food, but because we ended eating there 4 times! On the last night we had a wonderful time with them all - a great ending. We missed Isle of Pines due to bad weather but the captain kept us all informed and these things happen. Mystery Island was beautiful with great snorkelling but Wala was a little disappointing - the locals were nearly begging, hated seeing the poor turtles in those little dish-pans and the snorkelling was ordinary. But saying that we also ate some great fruit and met some lovely Ni-Vanuatu. At Luganville and Port Vila we hired a vehicle and drove around both islands which was great - finding our own out-of-the way places. Champagne Bay was fantastic - and we were the only ones there. We met locals, toured one of their schools as we has a teacher with us, and went to a cattle ranch and got a guided tour as we have cows back here. So, to sum up, great staff, great food, great ship, great value for money. We've already booked our next one in October! Well done P&O! Read Less
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