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6 Helpful Votes
Sail Date: October 2018
The ship as a whole is good, plenty of bars to visit, but my main concern with all the Marella ships that they have acquired in the past few years is the entertainment. The standard is very poor, this year was the worst it has been. their ... Read More
The ship as a whole is good, plenty of bars to visit, but my main concern with all the Marella ships that they have acquired in the past few years is the entertainment. The standard is very poor, this year was the worst it has been. their specialty acts they brought on for the duration of the Atlantic ocean was to be honest DIRE. I have seen better acts on my local social club, a tribute Take That act that said they were not a tribute act but like to sing their songs. well I did not pay a lot of money to listen to a Karaoke night as a show night. There were two so called comedians who were in my opinion as funny as a funeral and as for the resident acts, so boring, no life at all no chance of dancing to any of it apart from the disco on the 12th deck. The Celebration is an older ship but I never had a better time than on there. Finally the Shows on the Broadway Theatre, singing and dancing shows virtually every night, no West End musicals like they used to be I would say that they have drastically cut there entertainment budget but increased their prices for maximum profit. This may sound like Victor Meldrew but after talking to many passengers during the cruise we were all of the same opinion. Goodnight and happy cruising. Read Less
13 Helpful Votes
Sail Date: October 2016
We chose this, our first ever cruise to celebrate our 25th wedding anniversary and our first visit to the Caribbean. We met the ship at Palma Mallorca, ferried by coach from the airport. On arrival we could tell who had sailed with Thomson ... Read More
We chose this, our first ever cruise to celebrate our 25th wedding anniversary and our first visit to the Caribbean. We met the ship at Palma Mallorca, ferried by coach from the airport. On arrival we could tell who had sailed with Thomson before because Thomson staff were hugging returning guests whom they had obviously seen previously. This left us (cruise virgins) a little lost as to the procedure on embarkation. Needless to say we got it wrong. We did not know we had to register our debit or credit card with staff and have our photograph taken in order to obtain an ID card to be used onboard so just went through security x rays etc of our bags. Also not knowing travel irons are not permitted on board, we had ours confiscated like we were little children with no explanation as to how it would be returned to us. Then on trying to board the ship we were told we needed an ID card so had to backtrack to gain thee and once again had to go through security. I realise the following was not Thompson's fault but at present we are living in our motorhome so due to lack of space, all our clothes were washed but we intended to iron them as we needed them on board. But now with no iron that was impossible. After finding our cabin we proceeded to reception to enquire about the ironing situation. A great number of passengers were already queueing at reception with numerous problems. When we asked what could be done we were informed some Thomson ships have an ironing area for passengers but Discovery does not and we were given a price list to have items ironed. I totaled this up to almost £60 and informed reception I would not pay it and left. Later that evening as we chatted with another couple, they had done the same but remonstrated so much that housekeeping had ironed their clothing for free. I found an english senior staff member ( of which there are very few) explained what I had been told and offered us the same, so the outcome if somewhat stressful was dealt with. Our cabin came with balcony and was spacious and reasonably clean, although I had to wipe the overhead aircon ducts with a baby wipe as they were filthy and when we moved the settee copious amount of dust and debris were behind it so we also cleaned that. Our cabin steward was extremely helpful in many ways. In fact all but 2 member of staff wer always helpful and well mannered throughout our cruise. The food in all the restaurants was very good and he ship was always kept very clean. The main downfall of the ship was the passengers. A large number were extremely rude not only to staff but fellow passengers as well. It is a pity passengers cannot be vetted before they book. Manners cost nothing but sadly many were lacking them. We had 6 days at sea which I would not recommend. It becomes very boring even though there are activities available, I felt some had more thought in them than others, simply to pass the time. Sunbeds were like gold dust. We ourselves are not sun worshippers but to be truthful I hardly ever saw a free one on all the cruise. It is stated that tanning timed vouchers were to be used to stop passengers simply covering a sunbed with their towel, simply to use it if they felt like it. These tanning time vouchers were never used and nobody monitored this as it was stated in the daily info sheets. Unfortunately I had to visit sick bay due to an infection I picked up and had to have 3 days treatment. And I can honestly say the doctor and staff were fantastic. They did all they could for me and even contacted my insurers and sorted out the claim and only charged my on board card with the £75 excess I had to pay. All that hassle was sorted out for me. Is cruising for us ? No, but nothing to do with the ship and the staff, simply arrogant and ignorant passengers. It is a beautiful ship. One last thing is the aircon is the cabins cannot be turned off. Shore excursions are pricey for what you get. Read Less
10 Helpful Votes
Sail Date: October 2016
We have cruised on RCI, P&O, Princess, and this time Thomson Having sailed on the ship when she was RC Splendour of the Seas, first time with Thomson and thought we we try as she had been taken over by them. I will get the ... Read More
We have cruised on RCI, P&O, Princess, and this time Thomson Having sailed on the ship when she was RC Splendour of the Seas, first time with Thomson and thought we we try as she had been taken over by them. I will get the negatives out of the way first. Thomson website stated that you could bag drop at Gatwick the day before, as we have the extra problem of having a mobility scooter for my husband this seemed ideal I also rang the Welfare dept before we set off to check this was the case ( excuse the pun!) and was informed yes we could. After parking and paying for parking at the airport going through to the bag drop only to find the staff on the desk told us as we were cruising it was not possible as they didn't have luggage labels or the health questionnaire we needed to complete. I rang the welfare dept on my return to explain I had been given the wrong information, the the man I spoke to certainly should not be employed on customer services let alone Welfare Dept as he was exceptionally rude and kept telling me I needed to speak to my travel agent and it had nothing to do with Thomson. I emailed Thomson complaints but as yet virtually 2 months since our cruise no one from Thomson has had the courtesay to get back to me. Also the following morning when we checked in we still did not get luggage labels nor did we fill in a health check form. My husband has mobility problems and he is unable to manage steps or walk any distance, he can walk a little so moving around the cabin was not a problem, we were allocated a Junior Suite on deck 8 the cabin was ideal except there was a deep step to access the bathroom and the shower was over the bath, not exactly an accessible cabin which we had requested. As he cannot manage steps into a coach from Palma airport to the ship we had asked for a taxi via welfare department this took a lot of effort on our part having to get a Drs letter to explain why we needed a taxi eventually we got confirmation from the Welfare Dept that a taxi would be provided, on arrival at Palma no taxi was available and we waited more than an hour whilst one was sourced. Accessibility within the ship was good with the exception of booking a meal at Surf and Turf, we visited 2 days prior to the meal to ensure access, only to find 6 steps into the restaurant but around the other side hurrah a lift which his scooter would lift him to the restaurant area, on arrival the lift was not working which then involved 4 waiters having to LIFT him up the steps in a wheelchair and he is not a light weight, not good as the staff should not be expected to do this. Sun beds !!!!!! oh dear how people are expected to find and use one during days at sea of which there were 6 was impossible when talking to passengers at dinner telling us they reserved 6 every morning at 6:30am for their parties and in one instance reserving 6 on both sides of the ship for when the sun moved around. The Main Dining Room was excellent for all meals which we used for most of our meals as we eat early and were happy to share we never had to wait for a table. The staff were superb and used to stand waiting to take his scooter away once he was seated and return at the end of the meal which caused some hilaritary as there was competition between them who could drive it successfully, this was entertaining for us and other passengers as well. What a shame that the upper dining room Galley 47 was not used as much as it might be we went twice and both times there were waiters standing around with nothing to do. The entertainment shows were worthy of the West End and an amazing selection something for everyone. 6 days at sea whilst we travelled transatlantic was too long having previously spent 5 days on other transatlantic cruises, the entertainment during the sea day needs an overhaul as it consisted of Quizzes and quizzes which is not for everyone and with the weather being good it was a choice between trying to get a sun bed ( it took me until the last sea day before I managed this) and quiz. Nice to see the casino has been reduced in size and another bar created with guest artistes. Getting off the ship at each port was v. good most ports were within walkable (for me) distance therefore not needing to wait for shuttle buses and the gangway on most ports were virtually level so access with the scooter was not a problem. We were unable to do any shore excursions due the the mobility problems perhaps Thomson could look at providing some excursions for the less mobile? In the main we enjoyed the cruise the food was excellent the onboard staff are amazing very friendly I would say more so than any other cruise company we have used. Thomson office staff really would need to get their act together before we would cruise with them again which is such a shame as the ship and their staff were brilliant. Read Less
5 Helpful Votes
Sail Date: October 2016
A friend booked the cruise and her companion dropped out so I took that place. Lots of interesting ports of call after boarding in Majorca: Cartagena Spain, Gibraltar, Las Palmas Gran Canaria (6 days at sea crossing the Atlantic), Antigua, ... Read More
A friend booked the cruise and her companion dropped out so I took that place. Lots of interesting ports of call after boarding in Majorca: Cartagena Spain, Gibraltar, Las Palmas Gran Canaria (6 days at sea crossing the Atlantic), Antigua, St Maarten, St Kitts, St Lucia, Barbados in the Caribbean. The newly refurbished ship, albeit 21 years old and ex-Royal Caribbean, was very pleasant, not too large to make finding one's way around difficult. The Atrium refit is particularly impressive, also the Venue entertainment area. Main negative was the Atlantic crossing. For me, 6 days at sea was too long. There were things to do if you like quizzes, bingo, dance classes etc, and plenty of entertainment to help pass the time. On the sunny days there was the usual towel saving of sunbeds, by 7am there wasn't a sunbed to be had. The advertised timing by the crew and removal of towels after 45 mins if no one there, never happened. In the main the crew were very good, attentive, polite and well trained except the reception, where wrong information was given a couple of times and on occasions I was unable to get a reply when calling from the cabin. The IT support was also slightly lacking. I was glad to be on All Inclusive as the cost of drinks, alcoholic and non-alcoholic, was on a par with London prices. The food was good and it was nice to have the choice of buffet or waiter service in the restaurants. The entertainment was very good, some professional acts, the remainder being the cruise show team. An excellent band, Protege, who played soul, R&B, Motown. Also worth a mention are the show dance couple and the operatic duo. Both embarkation and disembarkation were well organised and relatively stress free. Enjoyed all the shore excursions, and would recommend booking them in advance, saving queuing and possible disappointment if fully booked once you are onboard. Read Less

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