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2 Helpful Votes
Sail Date: May 2019
We have sailed with the line before and the overall experience is on a downward slope. We sailed from Vienna to Lisbon, departing in late May. The ship had come out of dry dock a couple of weeks earlier, which may account for some of the ... Read More
We have sailed with the line before and the overall experience is on a downward slope. We sailed from Vienna to Lisbon, departing in late May. The ship had come out of dry dock a couple of weeks earlier, which may account for some of the issues. It is a smaller ship, and the cabins were fully occupied. On the plus side the crew were without fail helpful, friendly and when you could get their attention, attentive. The cabin was well kept and the stewards frequently inquired if we had any issues or needed anything. We could get our empty suitcases under the bed, I noted someone else mentioned an issue with this. We did find the staffing levels seemed inadequate on many occasions. It was difficult to get service in the Terrace Cafe during all meals. On many occasions the grill area was in chaos,unable to keep orders straight, as well as not cooked in the manner requested. I heard several other passengers voice concerns over the level of service. The upside was no matter how busy the servers were they always remained cheerful. The bar staff in Martini's was also unable to keep up with the flow of people, with slow service experienced throughout the cruise, even though we did raise the issue more than once with hotel managers. I speculated that as they now sell so many drink packages they cut back on bar staff because it's not as much a revenue stream. There are only two specialty restaurants (vs. four on the larger ships). Service in those was very good, as was the service in the main dining room. I found the entertainment was good, and the entertainment team was engaging and interesting. The line charges a premium price, and for that I do expect a superior product. I don't feel as if it was delivered on this cruise. Hopefully it's a one off! Read Less
Sail Date: September 2017
This was our fourth Oceania cruise. We have sailed on the sister ship Marina, as well. We are well acquainted with the superb cuisine, the impeccable service, the onboard entertainment, and quality of the staterooms. There is no ... Read More
This was our fourth Oceania cruise. We have sailed on the sister ship Marina, as well. We are well acquainted with the superb cuisine, the impeccable service, the onboard entertainment, and quality of the staterooms. There is no comparison to the larger megaships for attention to detail. The specialty restaurants are particularly excellent, but the grille and buffet offerings at the Terrace Café, or in the Main Dining Room, are also a serious cut above other cruise lines. The choice of destinations (i.e., the western Med) was a particular reason for choosing this trip. We are partial to small private tours (6-8 people), so we do not often elect the group tours offered by the ship. One negative - the ship excursion to Cinque Terre was not delivered as promised in the brochure and excursion sheets: We did not see as many towns as listed, and the stops in two of the villages were so short that the entire allotted time was spent standing in line for a restroom at a restaurant or bar (I paid eight euros for a glass of wine for the privilege of standing on a line for the one unisex restroom in a small bar - and then had to run to meet up with the group at the railway station). We were credited aa 20% refund on our excursion cost - still 60% higher than the private tours we booked. I expected a full price credit toward a future cruise. Other than that, where the ship and its amenities are concerned, I have no complaints whatsoever. Read Less
8 Helpful Votes
Sail Date: July 2017
The boat is beautiful, the service wonderful. The other travelers were terrific. Aside from some issues with the cabin, it was an ideal trip. There were a couple of ports that weren't worth a stop, but maybe they needed to - and ... Read More
The boat is beautiful, the service wonderful. The other travelers were terrific. Aside from some issues with the cabin, it was an ideal trip. There were a couple of ports that weren't worth a stop, but maybe they needed to - and the prices of the excursions are prohibitive. We started by just putting a few in the "cart" online and the price was as high as the entire cruise with just a few days worth of excursions, so we emptied the cart! Luckily we found cruise critic and were able to make arrangements with tour providers along with others who were sailing on the same ship. Often we would be on a private tour with just one or two other couples, a tour we would pay $75 pp to take, and see the Oceania tour group while we were out who we know paid $250 pp for the same tour but with a much bigger group and giant bus. Highly recommend the ship, the food was beyond wonderful, the rooms beautiful. Don't pay the crazy amounts for the tours, use TripAdvisor and find recommended tours at a fraction of the price (they know to get you back on time!) The other people on the cruise were fabulous as well - great clientele. We would definitely take another Oceania cruise, but would be sure we got a room that wasn't directly under a deck and be sure we took our own excursions. Read Less
2 Helpful Votes
Sail Date: November 2016
We sailed for the first time with Oceania Marina, the reason being we wanted to try a smaller ship. One of the difference we noticed right away, that we were not pestered to have our Photo taken and no Art Sales. It is a beautiful ... Read More
We sailed for the first time with Oceania Marina, the reason being we wanted to try a smaller ship. One of the difference we noticed right away, that we were not pestered to have our Photo taken and no Art Sales. It is a beautiful ship. The drinks are a bit expensive, but there was a Happy Hour each day between 5:00 & 6:00PM. Afternoon Tea at 4:00 PM in the Terrace on deck 15 was very nice with either listening to the String Quartet or the Piano Player. Very enjoyable. Everyone was able to dine in their Specialty Dining Rooms free of charge, which was great. You did have to make a reservation ahead of time, as we were in a Penthouse Suite the butler made the reservations for us. The only objection we have as Canadians that their Cruise Prices are in US Dollars. When we paid our Down Payment the exchange rate was app. 1.28 when the time for the final payment was due our Dollar was quite a bit lower closer and the exchange rate was 1.38. We think if Oceania want to have more Canadian Passengers, they should start pricing their Cruises in Canadian Dollars for the Canadians. Read Less
12 Helpful Votes
Sail Date: November 2016
We wanted to celebrate our 50th wedding anniversary with a special trip. After exploring other options, we found ourselves gravitating towards Oceania for the smaller ships and excellent cuisine. The itinerary for this cruise had some ... Read More
We wanted to celebrate our 50th wedding anniversary with a special trip. After exploring other options, we found ourselves gravitating towards Oceania for the smaller ships and excellent cuisine. The itinerary for this cruise had some out of the ordinary ports, like Zadar (Croatia), Kotor (Montenegro) and Palermo (Sicily/Italy) and those sold us on this particular cruise. Were we to do it again, we would have added a few days on our own in both Venice and Barcelona (embarkation and disembarkation ports). This ship is magnificent and impeccably maintained. We were given a last minute upgrade to one of the Vista Suites - unbelievable!!!! It was a deal too good to pass up and we totally enjoyed our HUGE suite, with 24 hour butler service, and nearly 1500 sq. ft. (including immense veranda at the bow of the ship). Dining options are great, with four distinctly different specialty restaurants PLUS a Grand Dining Room and several more casual venues. Service was outstanding in all restaurants and the food was always good quality. Oceania is definitely the cruise line for "foodies." To that point, they have a Culinary Center, where we took three classes from a fabulous teacher who trained and worked with Jacques Pepin. Culinary classes were limited to 24 participants, with the instructor and three assistants. Learned a lot!!! Took a few treatments at Canyon Ranch Spa onboard - massage was the best I've ever had. I tried acupuncture and liked the results. The treatments are pricey; but they do offer some discounts, so look for them in the daily newsletter that's delivered to your cabin. Only real complaint - Internet. We got Free Internet and it was worth just that. Don't count on being in touch by Internet while you're on the Riviera. They need to fix this Before the end of our cruise, we booked our next Oceania cruise - to Alaska. This time, we'll use a travel agent, mostly to help with flight arrangements (Oceania booked us through Frankfurt, which is worse than a corn maze at Halloween). Read Less
3 Helpful Votes
Sail Date: November 2016
The overall cruise experience was outstanding. The accommodations were first class and the bed was very comfortable, but the shower was too small. We also had a choice of movies on our flat-screen. The food was very good--especially ... Read More
The overall cruise experience was outstanding. The accommodations were first class and the bed was very comfortable, but the shower was too small. We also had a choice of movies on our flat-screen. The food was very good--especially the Red Ginger restaurant. The staff was very helpful and the string quartet was wonderful. We loved the afternoon tea and wished we had gone more than once. One negative was that Canyon Ranch nearly doubled the price of my manicure without telling me. I ordered a $47 French manicure and when I questioned the price I was told that the manicure I ordered wouldn't have lasted one day. If that were the case, I question why it was on the menu of services. The excursions were expensive, but informative and we wished they were longer. We particularly enjoyed our guides Diane (Dubrovnik) and Layla (Zadar) who were extremely knowledgeable and mature for their ages. They each also had a wonderful sense of humor. We felt the on-board activities were somewhat limited--perhaps add a comedy show, etc. Read Less
Sail Date: November 2016
We chose this cruise as we were hoping to have a better cruise experience by going up a catagory. Did it live up to its hype. Not really. We were kept from our stateroom for hours as they said that they were deep cleaning the rooms due to ... Read More
We chose this cruise as we were hoping to have a better cruise experience by going up a catagory. Did it live up to its hype. Not really. We were kept from our stateroom for hours as they said that they were deep cleaning the rooms due to the gastro virus. So when we finally were able to access our stateroom, it was dirty, dusty and the bathroom still had used shampoo bottles in the tub....deep cleaning, not so sure. The remote for the tv looked like one from Motel 6., we put it in a plastic bag for the remainder of the cruise Not a great first experience on Oceania Cruises. I was interested to read the review from Neil b, as he mentioned the captain and many officers on board. Truthfully, we never saw an officer, and the Captain only once in the main dining room. . This ship had the least presence of officers that I have ever encountered on 20 plus sailings. Oceania is very class conscience and although we were in a Balcony Stateroom we felt that we were in steerage. Food was good but not outstanding. My husband had a piece of wood in his hamburger, called to complain and the restaurant manager called us to make it right, told us he would book us into Toscana, but never followed through. Although, Celebrity is not my favourite cruiseline, when they falter, they do make it right. She overall, I would say sail Azamara. Read Less
6 Helpful Votes
Sail Date: October 2016
From the moment we embarked at the port, we felt very welcomed. All of the crew we encountered at the restaurants, bars, pool deck, housekeeping,and security were wonderful. They all bent over backwards to make sure we had a positive ... Read More
From the moment we embarked at the port, we felt very welcomed. All of the crew we encountered at the restaurants, bars, pool deck, housekeeping,and security were wonderful. They all bent over backwards to make sure we had a positive cruise experience. Without a doubt, the food was delicious and the variety more than adequate. The daily tea was something we did not want to miss. Wonderful presentation of tea sandwiches and pastries and a string quartet to serenade us in a beautiful environment. We especially enjoyed dining at Red Ginger, a specialty restaurant. The cuisine was outstanding and the service even more so--a most memorable experience. This was our second cruise with Oceania and it was even more enjoyable than our first. We chose this particular cruise for the port itinerary and were not disappointed. The disembarkation process was well organized. This was a very memorable cruise experience and we look forward to sailing with Oceania soon. Read Less
4 Helpful Votes
Sail Date: October 2016
Let me start off by saying WOW!! I have sailed on other cruise lines to more local destinations in South Africa so it wasn't my first time @ the rodeo BUT my experience on the Oceania Nautica was nothing short of mind blowing!! ... Read More
Let me start off by saying WOW!! I have sailed on other cruise lines to more local destinations in South Africa so it wasn't my first time @ the rodeo BUT my experience on the Oceania Nautica was nothing short of mind blowing!! Embarkation and dis-embarkation were easy breezy, previous experiences on other cruises led me to dread these two activities and in fact I had nothing to worry about. It is a boutique cruise with roughly 500 - 600 guests so you make friends very easily. We stayed in a Veranda suite and the cabin was a good size with enough hanging space for clothes. The bathroom was a bit of a low point really as was the shower curtain but I have had much worse on other cruises. It was compact as to be expected but I felt like it could have been better. Friends of our in higher priced suites had much better bathrooms though. The Ship has two specialty restaurants on board as well as on deck Cafe, a Buffet restaurant and the "Grand Dining Room". There are two official Bars as well as a Lounge where they had evening shows which also had a bar. You can smoke in a dedicated Smoking Area in the top Bar as well as a certain area on deck. The Food is UNBELIEVABLE, every meal was just divine. I especially loved the 4 - 6 course meals we had in the Grand Dining hall with lots of wine between each course. Everyone we spoke too commented on how good the food was with comments like "The best cuisine @ sea" being spoken, The Casino was okay has few old machines but I feel it could have an upgrade. The staff were delightful at the restaurants and bars but we found the reception staff to be a little cold. We made such lovely friends on board and didn't want to leave :( To me a cruise is the absolute best as you unpack once and a new city or country comes to you every day. I can't wait for our next trip!!! Read Less
9 Helpful Votes
Sail Date: October 2016
My husband and I are in our early 60's and just returned from our second Oceania Cruise in Europe. This was our sixth cruise having been on Royal Carib and Princess to destinations in the Caribbean. Oceania is a much more ... Read More
My husband and I are in our early 60's and just returned from our second Oceania Cruise in Europe. This was our sixth cruise having been on Royal Carib and Princess to destinations in the Caribbean. Oceania is a much more luxurious and low key experience than the others we've been on. There were only 900 guests. The boat holds 1200. Plus 800 employees. So obviously the service was extremely attentive. If you're looking for late night partying with big splashy shows this is not the cruise line for you. However, the entertainment that they did have was certainly fun and enjoyable. There are no zip lines or fake surfing but there was a concert pianist who was terrific and other offerings we enjoyed. The passengers are mature and hail from all over the globe. We enjoyed sharing our dinners with others we met and especially our dinner at La Reserve. It costs extra but is a very special evening involving a tasting menu and wine pairing. But all the restaurants are excellent. Going to La Reserve is just an extra special treat especially if you are celebrating a big life event such as a milestone birthday or anniversary. The excursions we took with Oceania were very good. Our day in Capri was awesome. I was a bit disappointed with the winery excursion in Sicily. When you go on a bus tour you spend too much time getting on and off the bus and making stops to the rest rooms. This cannot be helped I suppose. Our best day was in Marseilles where we hired an outside company called Provence Connections. We were the only two on the tour. Fabrizzio was our guide and he was awesome. I think hiring a local tour rather than using the ships excursions is probably less expensive and more meaningful and I will do more of that on subsequent voyages. We were in stateroom 7063. Being in the center of the ship is best if you get seasick. But try to be on the 8 or 9th decks. The 7th deck is okay but a bit higher up is preferable. The spa is small but I had the best facial! Expensive but worth it. My husband said his massage was just okay. Embarkation and debarkation were a breeze. Very orderly and quick. I LOVED our trip and can't wait to plan my next cruise on Oceania. Read Less
19 Helpful Votes
Sail Date: October 2016
We selected this cruise for the itinerary and specific ports. We believed Oceania was in the luxury category, and the Riveria would be a lovely ship with excellent food and service, even though the entertainment would be limited to that ... Read More
We selected this cruise for the itinerary and specific ports. We believed Oceania was in the luxury category, and the Riveria would be a lovely ship with excellent food and service, even though the entertainment would be limited to that of larger cruise lines. We arrived at the cruise terminal and check in went quickly. However, there was a considerable walk to the ship over gravel with carry on luggage. We had no idea it would be a small hike to the ship, as we have never experienced this with any of out other cruises. The ship looks tired and in need of renovation, including cabin. The pool area is very small. The food was awful, unappealing, warning signs of undercooked meat everywhere, wait staff, with the exception of two, were unpleasant, boarding on rude, and in the buffet, would swoop down to clear your plates without even asking if you were done, and while your other guest was still eating .. They would start to turn off lights while people were still eating and room was still full so the could shut the buffet down. There was no personal service the entire trip, with the exception of the 2 wait staff and our steward. Destination services rude and unhelpful and advised an excursion was cancelled. Port cancelled due to weather and they could not get us into another port so we had to rock at sea for 24 hours. So disappointed by the entire Oceania experience and would never go on their cruise line again or refer them to anyone. Read Less
4 Helpful Votes
Sail Date: October 2016
My first cruise and I doubt I could have chosen a better cruise line. Only disappointment was a change in the itinerary eliminating the Athens departure which was changed to Rome and the fact that the sun did not shine every day. My ... Read More
My first cruise and I doubt I could have chosen a better cruise line. Only disappointment was a change in the itinerary eliminating the Athens departure which was changed to Rome and the fact that the sun did not shine every day. My group of eight spent two days in Rome prior to boarding Riviera. As with most advertising I was prepared for the ship not meeting the expectations created by the brochures...wrong. The ship, cabin, dining, service and crew exceeded my expectations. More importantly, since I didn't have a reference to other cruise lines, my travel partners who had been on Celebrity cruises told me that there was not a comparison and they were very happy with the cruise. I feel like the crew knows what "hospitality" is and strives to make everyone's stay a pleasure. Would I book again? I did book another cruise while onboard. Best description, a pleasure and look forward to being pampered again. Read Less
5 Helpful Votes
Sail Date: October 2016
Excuse my english, I am German. We chose this cruise especially because of starting in Lisboa. Some new ports (Cadiz, Marseille, Portofino) but also known ports - but who can tell, "I know this city". We explored Lisboa for ... Read More
Excuse my english, I am German. We chose this cruise especially because of starting in Lisboa. Some new ports (Cadiz, Marseille, Portofino) but also known ports - but who can tell, "I know this city". We explored Lisboa for 3 days and Rome for 2 days - both much too short ! Embarkation and disembarkation went smoothly. It is better to order a taxi in Civitavecchia before you cruise. After we were lucky to catch a taxi we found two other couples (by shouting out !) who joined us to different hotels in Rome (65.-€ per person). Second cruise on the Marina. Ship is great, cabin (Veranda) too. Dining is excellent wherever you go, so you need not go to speciality-restaurants; even the buffet is great and comfortable. Service is perfect. We did not like all Entertainments. But we liked "5 o´clock or somewhere" and "Laszlo and Claudia" much. Shore excursions are very good and informative but much too expensive. We had 4 free. Read Less
9 Helpful Votes
Sail Date: September 2016
My wife and I were very happy with our cruise! The food and staff were excellent; the entertainment was better than I had expected and the ports of call were outstanding with very enjoyable tours and excursions. Actual Embarkation took ... Read More
My wife and I were very happy with our cruise! The food and staff were excellent; the entertainment was better than I had expected and the ports of call were outstanding with very enjoyable tours and excursions. Actual Embarkation took only a few minutes and we were in the room after a nice lunch and a short wait. Very pleased. The ship is in overall very good shape after the refurbishment. The room was small, especially the bathroom, but it is what I had expected. I used the Spa facilities many times which are excellent. Pool area was clean, plenty of chairs, but the pool is small. Public areas, the Casino, Bars, Dining Venues are all in excellent shape. There is a large library, internet room, Boutiques, card room, and plenty of places where someone can be by themselves if they so choose. The nightly entertainment was varied and very enjoyable for a small ship. The production team was the best I have seen on an Oceania ship. The string quartet, piano player in the bar, the Sirena Show Band and nightly dancing in Horizons were all wonderful. We enjoyed all of them!.More activities needed for the days at sea, but more than Riviera! The food is Outstanding, especially in the GDR and Red Ginger. The Terrace Cafe had several special ethnic cuisine nights and there was always a great variety.there. Best Oceania staff I have encountered. Waiters, Housekeeping,Spa personnel, were great, friendly and always helpful. Tours were well organized and very enjoyable. Loved the Cruise! Read Less
9 Helpful Votes
Sail Date: September 2016
We chose this cruise because of the itinerary. I have been to Spain and Portugal but always wanted to visit Morocco. We booked late and couldn't get the cabin we wanted so only had a window rather than veranda; our travel agent ... Read More
We chose this cruise because of the itinerary. I have been to Spain and Portugal but always wanted to visit Morocco. We booked late and couldn't get the cabin we wanted so only had a window rather than veranda; our travel agent convinced us that we would be in port enough that the room wouldn't be an issue. She also lauded this cruise line and talked up the food. Well........wrong! The room was livable but the bathroom was a joke. It had one sink and absolutely no place to put one's make-up. I had to lay a towel over the sink for that. Also, since this attracts an older crowd, a magnifying mirror would have been nice but with limited space, I suppose that wasn't feasible. Shower was so small that I don't know how some of the larger travelers would be able to fit. Another small gripe was that cotton balls and swabs came in tiny boxes of about 3-4 and I had to ask for more. Stingy! On to the food. It was only fair and the plating was totally blah. One night I had a piece of salmon and about 5 green beans on a huge white dinner plate. No sauce, no garnish, nothing until a waiter came and offered something to sauce the fish. We were expecting gourmet at least in the Grand Dining Room with Jacque Pepin as the consultant. He would have been mortified. Even the Tuscan Room was nothing special. My S.O. had a shrimp cocktail appetizer which he couldn't eat since the giant shrimp were mushy. In the buffet things were ok and S.O. was happy with eating sushi. The ports of call were mostly good with the exception of Arrecife, Spain. We went into the "town" for about 1/2 hour and went right back to the ship. Most servers were professional but didn't show much personality. One was downright snobby, the maitre d' at dinner in the dining room. Maybe it was because we had a cabin in the basement? The 2 nights we went to dinner with friends from the 8th floor, they were greeted by name but we never were. Just saying...... Read Less
6 Helpful Votes
Sail Date: August 2016
We have been on over fifty cruises, and oceania has by far the best food. In the Terrace Cafe grilled lobster, jumbo shrimp, and lamb chops are served nightly. Dining is even available outdoors on the stern of the ship. Some other ... Read More
We have been on over fifty cruises, and oceania has by far the best food. In the Terrace Cafe grilled lobster, jumbo shrimp, and lamb chops are served nightly. Dining is even available outdoors on the stern of the ship. Some other passenger reviews are not as complimentary, but everyone we spoke to enjoyed the food. The service staff are most efficient and polite. The ship entertainers are excellent considering the ships capacity is just 680 passengers. The featured star entertainers brought onto the ship are broadway quality, and the ship has a guest lecturer who is an expert on the ports visited. At each port we researched the tours we were interested in. In Durres we drove to Barrat, a 2,000 year old town. In Kotor we took a tour to Budva, a pretty seaside resort town. In Split we visited Trogar, and Ravenna we visited Ferara a medieval walled city. In Koper we visited a fairy tale village named Lake Bled which looked like Swiss alps villages, and Lubliana a beautiful medieval city with many shops and canals. In Venice we took a train to Verona, a walled medieval town home of Romeo and Juliet. In Venice we spent the day on the hop on hop off water taxi which has a stop right next to where the ship docks. We met many interesting passengers. One was a famous archeologist knighted by the Italian Government for his excavations in Italy. Read Less
28 Helpful Votes
Sail Date: August 2016
My husband and I are avid cruise fans with this being our 31st cruise. We have learned the ins and outs of cruising and generally use the ship as our floating hotel by spending as much time off the ship as possible exploring different ... Read More
My husband and I are avid cruise fans with this being our 31st cruise. We have learned the ins and outs of cruising and generally use the ship as our floating hotel by spending as much time off the ship as possible exploring different ports. We have been on almost all of the "upper end" cruise ships and have always had a pleasant experience. However, this experience was so horrible that I felt compelled to write a review. Pre-cruise experience: Shortly before our cruise I went online to see if the ship was sold out. Much to my dismay I discovered that it was not and in fact the price of our room had decreased by $2000. I immediately called and asked for the money to be refunded. Oceania explained that they could not refund the money but would instead give me a $3500 ship board credit. However, nothing could be booked in advance of the cruise so any excursion that we wanted to take was already booked by the time we got on the ship. Embarkation went smoothly once we finally found the location as there were no employees at the port directing people where to board the ship. We were pleased to find our cabin available when we boarded the ship at 11:30am. The Cabin: We booked the Vista Suite, 7004 on the front left of the ship. We have had this same cabin location on several ships before and never had any problems. This time was different. The decor of the suite was similar to 1950 Grandma's house. The main TV in the living room (the only one you can watch movies on) was located on a side wall which could only be viewed from the dining table so we never turned it on. Although there was a king size headboard, the bed was a queen size. Much smaller than we are used to. The room itself was "short curtained" in that the privacy curtains did not go to the end of any window or door so we were awoken every day with light pouring in. There was a hand held shower and a rain shower in the bathroom, however the "rain" shower would not have wet a hamster and did not work. They tied down all of the furniture on the balcony at night when we went to dinner claiming it was "for our safety". So after dinner if we wanted to sit and enjoy the stars we could not as our balcony was unusable. Most important of all was the noise. We were convinced that the anchor for the ship was kept underneath our mattress with the thrusters located by our walls. Every morning we were awoken at the crack of dawn with the truly hideous noise. The Dining: We have never been on a ship where there isn't always some dining venue open until now. From 10am to 12pm and 4pm to 6pm there is nothing but a very limited room service menu or snacks with tea from 4pm to 5pm. The dining venues were pleasant though we preferred the specialty dining and ate there most evenings. The Entertainment: ?? What entertainment? Apparently playing trivia games in the main lounge was their version. We don't attend "shows" but what we heard of them was horrible. For 14 days the exact same loop of music from the 70's played on the pool deck. There was no "sail away" party of the pool deck as is customary on virtually every other ship. They made a poor attempt when on 2 occasions the had a band play for 45 minutes and hour before the ship left the dock. It was just loud and annoying. The bar areas were extremely limited in the evening as there was only the main observation lounge where nothing ever seemed to be going on but trivia and a very small bar in between the casino and a lounge area. The Service: Our cabin stewards were wonderful despite having to constantly ask for more conditioner. The butler - we've never been a fan. He delivered canapes every night to our room of his choosing, but we never asked for anything else of him. The wait staff was great in the fine dining restaurants however, the rest were all a little off. If you sat down for breakfast or lunch they would show up once and get you something to drink but they would never return. The bar servers seemed very confused and would constantly just walk right past you and not ask if you need anything. Even though you have a drink plan you and they are aware of it you must give them your card every time you get a drink which was just annoying. MOST IMPORTANT OF ALL: Do not book Oceania if you expect to dock or go to certain ports! In 31 cruises we have had a port cancelled once (due to extreme weather). First they cancelled Mykonos -supposedly due to rough seas. However, if they had paid dock/port fees I am certain that they could have made the stop. Next, we book ships based often on the amount of tender ports as everyone prefers to dock vs. tender. Oceania flat out lied as the original itinerary had 2 separate ports that we were supposed to dock in (Argostoli & Gythion Greece). They changed both and decided to anchor after we were on the ship. This has NEVER happened to us before! Lastly, a majority of the cruise passengers booked this cruise as it was supposed to go to Egypt. Last minute it was cancelled leaving a very disgruntled group of passengers with us included. It must be noted that they continue to advertise this cruise and this port however they have cancelled it for 3 YEARS in a row unbeknownst to all of us until we were on the ship. Finally and totally by accident we discovered on the last evening that they had put an additional $1000 credit on our cabin due to not taking any shore excursions that were included. Had we not specifically checked on our bill we would have found out the next morning while disembarking that this credit existed and would be unable to use it. In summary I will never book another Oceania cruise! Read Less
22 Helpful Votes
Sail Date: August 2016
We booked this cruise as a result of an excellent previous Oceania cruise (on Riviera) and corporate publicity for their 'new' ship. I will endeavour to be honest and truthful with regard to my comments and facts. The company ... Read More
We booked this cruise as a result of an excellent previous Oceania cruise (on Riviera) and corporate publicity for their 'new' ship. I will endeavour to be honest and truthful with regard to my comments and facts. The company Oceania (now owned by Norwegian Cruise Lines NCL) recently purchased this ship from Princess Cruise Lines where it had two names, Tahitian Princess and Ocean Princess. Built in 1999 it first sailed under the Renaissance flag. Oceania advertised a multimillion dollar refurbishment but this may well be somewhat of an exaggeration. When first boarding one is confronted with some very new decor in the public area and care has apparently been taken to ensure a good first impression. However, when you arrive in your penthouse suite, and my comments can only be on that type of accommodation, what a disappointment. It was blatantly obvious that, apart from the bathroom, no major work had been undertaken. The built-in furniture had not been replaced, badly fitting cupboard doors and drawers, a mini television tucked away in a difficult to view but moveable position. This was on a concealed bracket within a cupboard and if you forgot to return it within the cupboard when retiring, it was a certainty that if you got up in the night, one could have sustained personal damage. Cabin and balcony chairs, together with the vary small tables would appear to have been replaced as had the carpet and curtains. The refrigerator and safe appeared to be original. This was a very poor example of a Penthouse suite and it is most interesting that, if comparing it to the sister ship Ocean Princess, that cruise line call that level as Mini-Suites, which is a more truthful description. Both have an area of 322 sq.ft and even the suite numbers are the same. On talking to other guests, all had the same view about the 'refurbishment'. As one person said, a lick of paint and new carpet seemed to be the order of day. The vast majority of staff were excellent, given the pressures they were under. The entertainment was somewhat less then average and there would appear to be a strong need for a replacement cruise director. The food was very good, although there were some issues with undercooked lobster and overcooked steaks. In line with most cruise lines these days, shortage of staff in the Grand Dining Room did not allow time for any conversation with the waiters. The splash pool had not been changed from original, very, very small, no chance of swimming unless you were the only one there. Bar staff were great and the selection of drinks was good but very expensive. If you like a drink, take the premium drinks package, it will save you a lot of money. In conclusion we were very disappointed with this ship and, would we sail on it again, never, never, never. We feel as if we have been totally misled by the Oceania publicity and wonder if this has anything to do with the takeover by NCL who do not do luxury cruising. Our next cruise is with Regent, also now owned by NCL and it will be interesting to make a comparison. I would suggest the reader looks up the details of the Sun Princess on Princess Cruises as this is a sister ship of Sirena when built and comparisons can be made. Read Less
15 Helpful Votes
Sail Date: August 2016
We chose Oceania because of the itinerary and fares. The cruise was very good. The food and service were excellent. I was somewhat disappointed on the size of the concierge veranda suite. The suite was somewhat smaller than the suite we ... Read More
We chose Oceania because of the itinerary and fares. The cruise was very good. The food and service were excellent. I was somewhat disappointed on the size of the concierge veranda suite. The suite was somewhat smaller than the suite we had on a previous Seaborne cruise, but the service and food was as good, I would probably take another Oceania cruise but would spend more and get a Penthouse level suite so we could have more room. Our package allowed us to take three excursions, 2 were excellent and one was boring and very long, on the boring excursion the guide was full of dates and names but did not peak my interest or curiosity. The ship itself was clean and very well maintained and the entertainment was very good. I would recommend Oceania for cruising but carefully select your cabin category if you are wary about cabin size and also carefully research the ports the ship is stopping at. Barcelona was listed as a port but it turned out to be a port about an hour and a half from the actual port of Barcelona which required an excursion on a bus to reach. All in all it was a very nice cruise but fell a little short of our previous Seaborne Cruise. Read Less
27 Helpful Votes
Sail Date: July 2016
Did the Gondolas to Gaudi cruise. We are a couple in our early fifties and this was our second cruise having cruised in the Baltic with Celebrity two years ago. We loved our previous cruise on the Celebrity Eclipse but the Riviera was ... Read More
Did the Gondolas to Gaudi cruise. We are a couple in our early fifties and this was our second cruise having cruised in the Baltic with Celebrity two years ago. We loved our previous cruise on the Celebrity Eclipse but the Riviera was even better. We had a standard balcony cabin 8090 in the middle of the ship. The cabin had ample storage and a lovely bathroom. I have read reviews saying that the shower is small and whilst this is true it is actually perfectly adequate. Most Importantly the bed is really comfortable and the bedding is luxurious. The service on the ship was superb ,the staff were all really friendly and certainly gave the impression of enjoying their job. Our cabin steward Maria was lovely and our room was imaculately maintained. We enjoyed all the speciality restaurants my favourite was red ginger and my husbands Jacques but it was very hard to choose a favourite.We dined at Jacques twice. My husband was disappointed with the poor cheese trolley at the end of the evening in Jacques. He mentioned this on the mid cruise questionnaire and the next day received a call from the maitre di and an invitation to dine there again. He remembered the incident and could not apologise enough. This really impressed us in that Oceania clearly read and act on the contents of the questionaires. We were also impressed by the GDR and to be honest if that was all that was available we would have been happy the specialities were a bonus. We only ate in the terrace cafe one evening the food was good but in the evening we prefer to linger. It was however lovely to eat outside with Venice as a backdrop.Breakfast was good in either venue. We loved waves especially for me the surf and turf and my husband the Kobe burger. We did afternoon tea once hard to fit in but not to be missed. Entertainment wise the first production show was the weakest but still enjoyable. The other two were better and in our view lights camera music was the best . The young cast were however very good and although a smaller show than on Celebrity we felt the standard was higher. The singers did an excellent show one night in the horizon lounge. The piano player in Martinis was excellent as was the Riviera orchestra in the Horizon . The Edith Piaf show was great and although not to my taste the classical pianist who my husband enjoyed was good especially performing in a theatre where people arrive and leave during the performance. The cruise director was not too cheesy and the announcements were about the right amount. Alcohol was not as expensive as we had been lead to believe and although we had considered a drinks package we were glad we didn't. We opted for the O life onboard credit option, just under half went on gratuities and after spending about 70 dollars on other items we only had a bill if just over two hundred dollars at the end. We are not heavy drinkers but drank every day . On average I had a cocktail usually in martinis before dinner and wine with dinner each day(both by the glass and the bottle) and my husband had three drinks a day a mixture of wine , beer and cocktails. We only took advantage of happy hour twice and had the cocktail of the day a few times. We drank what we wanted when we wanted as we had agreed we would review it after the first few days and buy a drinks package if necessary as we did not want to feel restricted however for us it was certainly better to pay as you go. Venice was a great port. On the first day we used the shuttle bus(free) and the people and walked. On the second day we took the boat straight to St Marks Square going into Venice and the Boat down the Grand Canal coming Back . We would highly recommend this.The sail out of Venice in the dark was great. Koper,small old city and lovely little seaside town. Can walk in off the boat free lift up to the town. Interesting short talk in the tourist information office Dubrovnik Oceania provided a shuttle to the old town. We walked the walls not be missed and visited a couple of museums . Buy a Dubrovnik pass we didn't and realised afterwards it would have saved money. Loads to do there and a beautiful and interesting city. Kotor, amazing sail in and out. Ship docked right next to old town.Easy to walk round. Palermo. We really disliked this port although it has a beautiful cathedral. A passport inspection meant not off the Ship until about 11.30 and we thought not worth trying to do too much. We walked to the cathedral quarter big mistake horrible noisy dirty dusty town. Civitiveccia .We didn't go to Rome as stayed several times (love Rome but prefer it when cooler)and thought in August just too hot . Had a great day just on the ship. Would recommend staying on the ship on a port day if not bothered about the port as is really relaxing. Livorno. We did our only ships tour and went to Cinque Terre. Great day despite some rain. Would have been even better with good weather as the ferries were all cancelled and we had been looking forward to that .A train was also cancelled but it was still fun. I was a little worried as the trip was described as strenuous not sure why as all the walking was down hill and nothing would be a challenge to anyone able bodied. Possibly the cancelled ferries might have been hard to get on and off as I could see nothing else which merited the description. Monaco. Beautiful docked right in the centre. Great Ho Ho bus. Goes to all the sights . Our balcony overlooked the port so great time in the evening watching the yacht club and the gin palaces and brief but great sail away. Marseille.Oceania provided a shuttle bus. We used the Ho Ho slightly disorganised but did get us up to Notre Dame with amazing views. Barcelona . We had two days here as had booked a hotel for day after. Shuttle bus from port as not docked at World Trade Centre but at commercial port. Worked well we used Ho Ho two companies both seem fine . Barcelona is a big city lots too do .Ho Ho great to familiarise yourself but recommend use taxis to get from place to place if want to make best use of time. We did this second day and worked well metered and reasonably priced. Book attractions on line wished we had. Barcelona very hot would be easier to do more if not visited in August. Embarkation and disembarkation both really easy and well organised. In summary we had a great cruise. Port intensive on a beautiful ship with a wonderful crew. Read Less
Sail Date: July 2016
We chose this cruise primarily because of its itinerary (Lisbon, Porto, Gijon, Bilbao, Bordeaux, Biarritz, St.Malo, Le Havre. First time with the Oceania cruises. The room was small and obviously not completely refurbished, as promised. ... Read More
We chose this cruise primarily because of its itinerary (Lisbon, Porto, Gijon, Bilbao, Bordeaux, Biarritz, St.Malo, Le Havre. First time with the Oceania cruises. The room was small and obviously not completely refurbished, as promised. Bathroom was definitely the worst part of it. However, the food was excellent, the staff helpful and entertainment not so bad. The biggest disappointment was without doubt an extra night we had to spend in Bordeaux, due to hitting the water marker while docking. As a result we had to sail directly to our final destination (Le Havre) and we missed St.Malo, for our and many other passengers, the highlight of the entire cruise. As a compensation there was a 2-hour open bar the next day plus 200 $ bonus valid for the next cruise within the next two years. However, we thought this was more of a sales trick rather then a compensation for the "damage" that happened on this cruise. We tried to talk to the reception to get some on-board credit instead, but were denied. Overall, the cruise was not disappointing and we wouldn´t mind cruising with Oceania again, but definitely not Sirena. Read Less
19 Helpful Votes
Sail Date: July 2016
We loved everything about this cruise except for the wifi. So let me get that out of the way first. Oceania, you MUST upgrade the wifi. Really a shame that you are charging for this, and it doesn't work about half the time. A real ... Read More
We loved everything about this cruise except for the wifi. So let me get that out of the way first. Oceania, you MUST upgrade the wifi. Really a shame that you are charging for this, and it doesn't work about half the time. A real rip off, and not up to your standards. MANY guests were complaining about it, remarking it was the only negative on an otherwise perfect trip. It was particularly important to us because we were traveling with teens, and needed it to communicate locations on board. We were unable to do so. Whew, got that out of the way! Everything else was wonderful. Service is terrific. The servers are friendly and attentive. The meals are very good. Of particular note is Toscana and Red Ginger -- spectacular meals. The ship is beautiful and clean and maintained perfectly. We had a penthouse suite, and really enjoyed the extra space and the butler. We used two Oceania excursions. One was great, and the other was pretty bad. They probably need to improve the quality of their tour guides. But we loved almost everything, and e will definitely travel on Oceania again! Read Less
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