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51 Helpful Votes
Sail Date: May 2019
NEVER AGAIN!! Completed a segment of the Oceania Around the World 2019 cruise. Treated like a second class citizen by ATW Travelers who were given special privileges while the rest of us treated as if we did not belong despite the ... Read More
NEVER AGAIN!! Completed a segment of the Oceania Around the World 2019 cruise. Treated like a second class citizen by ATW Travelers who were given special privileges while the rest of us treated as if we did not belong despite the dollars paid being very high.(The ATW cruisers made up nearly 3/4 of the cruisers onboard) . Atmosphere onboard - us and them - it was dreadful. Crew extremely nervous of upsetting any ATW cruisers. Specialty restaurants completely empty by 9pm - no atmosphere with most ATW cruisers in bed by this time. Menus at Oceania Toscana restaurant not overhauled in 14 years. Food offering very “yesterday” very heavy. ATW given priority for all sittings at specialty restaurants before 8pm. Constantly asked by other cruisers and crew if we were “Seggies” the name given by ATW cruisers to the perceived “second class” i.e.those who were NOT on the ATW Cruise. Made very clear we should - stick together and not bother the ATW’s. At least there were many wonderful “Seggies” but all of us felt we were treated - differently -in all aspects of the day to day cruise life compared to our past crushing experiences. Shore excursions were outrageously overpriced and slow. Those with permanent injury and unable to walk unaided, taking excursions they could not complete without assistance. Ship encouraged it -simply money making. Entertainment onboard was very ordinary and if there were acts that invoked fun they were quickly told off by the ATW travelers via the Crusie Director making most entertainment bland and boring compared to other luxury cruises we have experienced. MOST DISGUSTING OF ALL was witnessing the BAD BEHAVIORS of grown Women to each other and the crew over OF ALL THINGS - NEEDLEPOINT. Crowd control became necessary after physical fighting and crying broke out over not getting their desired Needlepoint pattern. Ship made daily announcements about the need to obey security at the morning Needlepoint distribution. Very large groups of ATW women joining together- physically fighting, lying, pushing and shoving to gain advantage over others. Ongoing ridiculous abhorrent behavior that would seem funny BUT it was ugly to watch and unfortunately very TRUE!!! We also sadly paid handsomely for the privilege to witness this - ship could not control them. Clothes were stolen out of ships dryers and worn by other ATW passengers and when challenged they answered “ prove it’s yours “. ATW cruisers organized their own exclusive sessions onboard for various things taking over the use of public space and telling Seggies they must leave the area. Crew would tell us to move or the ATW people would make their lives hard. Yoga sessions were conducted by a passenger who was NOT a trained, sanctioned employee of Oceania. She and her ATW students demanded and were given exclusive use of the gym while not allowing Seggies to attend their sessions or access portion of the gyms common area during her sessions. Again we were told not to question it - they had priority. The list goes on -It was absolutely horrible !! More like traveling with a very self indulged group of Aged Care Retirement people. Never again!!. This was NOT - repeat NOT - a Luxury Cruise it was the Cruise from HELL! Travel on a segment of any ATW cruise with Oceania at your own risk. If you still have life in you and you wish to enjoy your hard earned vacation dollars in a good environment explore other cruise options. Read Less
4 Helpful Votes
Sail Date: April 2019
This was to be the cruise of a lifetime. A chance for my wife to visit some of the many places I had visited while on business travel. Titled by Oceania “Museums to Mosaics” We called it the “Cruise from Hell” along with some ... Read More
This was to be the cruise of a lifetime. A chance for my wife to visit some of the many places I had visited while on business travel. Titled by Oceania “Museums to Mosaics” We called it the “Cruise from Hell” along with some other long time (29 Oceania cruises) cruisers. Things stated going downhill at our second port – Halifax. It was very cold and started snowing as were leaving the port. The next morning there was over a foot of snow on the swimming pool and deck. Many of the crew members had never seen snow and found it fascinating. The visit to St Johns, Newfoundland was canceled due to stormy weather. My wife had lived in Newfoundland 50 years ago and was anxious to see how it had changed over the years. All in all it was a very disappointing start to the cruise. Crossing the Atlantic in the heavy seas for five days did get many people quite queasy, which led to distributing barf bags by the elevators. It was rough enough that safety belts for the beds would have been appreciated. People had to hold on to the railings and walls to go along the corridors to keep from falling. When we arrived in Cork, Ireland the wind was very strong with sideways rain and very cold. Fortunately the Jameson Distillery tour was indoors. The visit to Dublin for the next day was canceled due to heavy seas and gale force winds so we spent the day in our cabin in Cork. The next disappointment was arriving in London/South Hampton on Good Friday. I had really wanted my wife to at least have a brief visit in London. This meant there was to be no visit after planning on it for a year and half (since we had booked the trip). We were not informed of the no London tours until I asked the Destination Services manager when we were going to be able to select them on the cruise. We had asked out travel agent prior to the trip when we were going to be able to schedule a London tour (like all the others we preselected) but were told we had to wait until we got on the ship. Then we then proceeded to visit Bordeaux on Easter Monday, which is a celebrated holiday in France, with practically everything closed. The next stop in Biarritz was canceled due to heavy seas in the Bay of Biscay (that precluded using tenders to disembark). I guess Oceania is not aware that the Bay of Biscay is notorious for rough seas. The last straw was visiting Malaga on May Day, May 1st – another holiday with the shops closed. The tour was supposed to be easy – the guide had very poor English skills and appeared to be trying out for the Olympic speed walking team. My wife had to sit down and wait for the tour to return with no available free rest rooms. To Summarize: Cruise Length 28 days Sea days 8 scheduled (11 total) Missed ports 3 total Stop not available due holiday 1 (London) Ports limited due to holiday 3 I understand that Oceania does not control the weather. However, they do control the scheduling. In previous years the “repositioning cruise” had been scheduled in May. If the cruise had been scheduled just a week later, Good Friday would have been at sea, Easter would have been in Cork and London would have been available for a visit. I had expected that Oceania would take holidays into account when scheduling trips and try to optimize passenger enjoyment. I guess I was wrong. The message this sends is that passenger satisfaction is a sorry second to revenue maximization. Oceania does many things quite well. The food is good albeit somewhat uneven in the specialty restaurants. The desserts in the Grand dining Room are superb and the crew members we interacted with were well trained, friendly and courteous. The entertainment was much better than previous cruises and the comedian (Martin Beaumont) was terrific in both his shows. We paid over $30,000 for what we consider a $15,000 cruise at best. I had hoped Oceania would have reached out to people who had done the 28 day cruise but after 2 ½ weeks we have heard nothing from Oceania. Never again do we plan cruising on Oceania or any of its’ related lines. Postscript: We did complain to Oceania thru our travel agent and received a very disappointing self serving reply offering a $600 total ship credit on another cruise. Read Less
17 Helpful Votes
Sail Date: March 2019
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was ... Read More
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was advertised our own personal Butler, (which was shared by many other suites so personalized is the farthest from the truth.) He is given too many rooms to service. We also understood we would have preferred tendering, (which we were first to get tickets, but told we would be last. Yep, last to tender.) We almosted missed our excursion. Does the ship care? Nope! If you book through them then you are first to tender. *Know b4 you go! Next the food. Why does everyone rave about the food? Ugg! My wife got sick on the fish. It was not cooked though enough. The Caesar salad is soaked in dressing every time! It was gross! Our friends lobster was over cooked. The buffet breakfast is pretty good but basic. We ordered room service breakfast. The scrambled eggs were runny, boiled eggs inconsistent. The fruit was mushy & over ripe most of the time. If you wear a hat to dinner, be prepared to be kicked out!! We were late for almost every port with little time anyway. Then paying extra to be in a PHS and having to be last to tender. What a slap in the face. Bottom line: a PHS gives you nothing extra really! The laundry service is terrible it took four days to get 20 items back! Four tiny washer & dryers for the whole boat so get ready to stand in line!! Now Entertainment: (———.) that describes it. VERY limited, basically nothing. The butler &/or staff is always pressuring you to buy something like an excursion or wine tasting or martini tasting (they must be getting a commission!) It just sucks!!! The rooms are small and closets are too. We have sailed other cruise lines and not had such a terrible experience. Oceania is not for me. Read Less
10 Helpful Votes
Sail Date: October 2018
This was our 7 time with Oceania.. Anyone planning on taking a cruise with Oceania Cruise line please read this, what I affectionately call my CRUISE FROM HELL. I have never done this before but we have been treated so badly by this ... Read More
This was our 7 time with Oceania.. Anyone planning on taking a cruise with Oceania Cruise line please read this, what I affectionately call my CRUISE FROM HELL. I have never done this before but we have been treated so badly by this cruise line others should know what happened. Please, Please Share, People need to be warned. My husband and I took the Fall Splendor Cruise from New York to Montreal, leaving on Tuesday, October 23rd for 10 nights. It started in NYC and we immediately noticed a drop in temperature. Boarding the ship was easy and our cabin, Vista suite was ready early. Our first night on the ship and our cabin was very cold. By the time we reached Boston it was unbearable, so we called down and a repair person was sent up. The blowers weren't working right was the first of many diagnosis's. The one door to the outside was bleeding air very badly so someone else would come up to fix that. The blowers were adjusted and the doors were sealed better. Once we docked in Boston, our first port of call, we got off the ship for a little while and took the provided shuttle to Quincy Market. We were bundled but it still was very cold. We were notified that our intended stop in Sanguenney was cancelled because the authorities had closed the park there because of cold weather. It was too cold even for Canada. That night our room was again very cold. We called again and this time the thermostat wasn't working right so that was replaced but our door still kept whistling. They would work on that too. While in Newport, RI, we heard that there was a "Nort easter" coming. We became concerned but was told the ship wouldn't put us in danger. We skipped Bar Harbor, the highlight of the cruise for us, as it wasn't safe to dock.The second trip change On the way to Halifax the seas were so rough, too rough for any ship to be out and I spent the night in agony, throwing up all night and moaning. I couldn't pick my head off the pillow without throwing up. I prayed for daylight and hoping to be on Terra firma by 7 Am at the latest, but the announcements kept coming all day long that the port was closed Finally I called the infirmary and spoke to the Nurse. It was Sunday and they were not on duty, so I paid whatever I couldn't take it any more. I received two shots. I couldn't stay in 7005 as the nurse told me that is the worse place to be with the night we just had. There was no promise of the next night being any better. Finally at 8:30 PM we did dock at Halifax as the ship had to refuel. They stopped for 3 hours in Halifax, which was not much of a stop. We were then advised that we’d be skipping the intended stop in Sydney, change number 3. Would be leaving Halifax at 0200 and sail “forever” in whatever seas there were to Quebec City. We decided “enough was enough” and got off by 9:30 PM luggage and all. A taxi driver, Rex, a native of Halifax told us that no ships should have been out on a night like the one that just passed. My husband and I agreed with him. It felt so wonderful to be on solid ground. This was our 7th cruise with Oceania and we trusted the cruise line. You had many films on the TV about their plans to refurbish the Insignia. I think they waited too long. The ship was not in great shape and that door never stopped leaking. The cabin did warm up after they changed the thermostat, and we spent 3 of the 5 nights on the ship freezing. This cruise should either not been scheduled at all or have been cancelled as soon as they saw the temperature dropping and that a storm was coming in, that is why all those ports were cancelled. This was too late in the season for Oceania to have a cruise to Montreal. They did put us in danger so Please do not take a cruise on Oceania, because I care about your safety and comfort, Oceania does not. Read Less
12 Helpful Votes
Sail Date: October 2018
We had a great experience on an Atlantic crossing on the Riviera a few years ago so when we found a Panama Canal cruise with oceana with el Salvador, Nicaragua and Cuba on the itinerary, we signed up. During our safety drill, before even ... Read More
We had a great experience on an Atlantic crossing on the Riviera a few years ago so when we found a Panama Canal cruise with oceana with el Salvador, Nicaragua and Cuba on the itinerary, we signed up. During our safety drill, before even leaving port in San Francisco, we were told that because of hurricane, we will be skipping Cabo’s, El Salvador and Nicaragua, substituting instead San Diego, all for our safety. We can understand substituting San Diego for Cabo’s, but El Salvador and Nicaragua were 9 and 10 days later, with hurricane heading north while we are heading south. Deciding to chuck those ports at that time seemed premature. Sure enough, two days later, the coast was clear, but we were told it was too late to reinstate the original itinerary. Despite the fact that we still had a week to go before originally scheduled dates of arrival. And as though this was not enough, and despite the three extra sea days, we arrived five hours late in Costa Rica so any meaningful tours were cancelled. Instead, we took a tour called Scenis Costa Rica with half of the tour in the dark since the sun sets there at 5:30. Four excursion were included free on this cruise so Oceana saved a nice tidy sum with all these changes, just on abandoned shore excursions alone. It doesn’t matter how good the food or services were when ports of call get jettisoned so opportunistically! If we just wanted sea days, we would have taken a much less expensive repositioning cruise. Yesterday we learned that oceana was purchased by Norwegian since we last cruised on the Riviera. What a shame to purchase a line with impeccable reputation and then ruin it! Read Less
8 Helpful Votes
Sail Date: July 2018
Loved the itinerary - many locations we had not visited. However a horrible cruise overall. Booked our flight through Oceania as part of the cruise package and arrived at the airport to find out that our flight was cancelled the day ... Read More
Loved the itinerary - many locations we had not visited. However a horrible cruise overall. Booked our flight through Oceania as part of the cruise package and arrived at the airport to find out that our flight was cancelled the day before. No notice received from airline(Austrian Air) or Oceania - frustrating way to start a vacation. Thank goodness we arived early at the airport and was able to find a substatute flight. Booked a Penthouse suite and expected suite service. We entered our suite after the 10th floor suites were released to find out our bathroom had not been cleaned. Towels were changed but shower was littered with previous guest used ammenities and toilet was plugged. Butler service was all smiles and no service. With all the advertising bosting the "finest cuisine at sea" and endorcement by Master Chief Jacques Pepin, cuisine in main dining room was very ordinary and the specialty dining venues were not much better. Tuscan Steak house and Jacques are not worth going to, Polo Grill was just OK and the best cuisine was at the Red Ginger. The Terrace Cafe had the most consistant reasonablly good cuisine. On the last night in the main dining room I had a Ceasar Salad only to find a "fingernail" inbedded within the salad. I complained to the Mater'd who notified the chief. The chief had a "it happens" attitude and was upset that he was asked to make an appearance, suggesting the foreign object was a piece of plastic! Entertainment was non- existent. Would not recommend Oceania to a friend! Read Less
5 Helpful Votes
Sail Date: May 2018
Travel agent recommended and literature posted to our home looked good so we booked the cruise $26,000 AUD ....TOTAL RIP-OFF Food constantly served tepid and unappetising. Constantly returning food as not acceptable Bed mattress ... Read More
Travel agent recommended and literature posted to our home looked good so we booked the cruise $26,000 AUD ....TOTAL RIP-OFF Food constantly served tepid and unappetising. Constantly returning food as not acceptable Bed mattress was burst and I had to sleep on the small double seater until they finally replaced it (approx 12-14 days) Argumentative security personnel, they issued new keycards halfway through the cruise , we got them AFTER we had left for the day. They were placed in our room.... Food in most meal areas dried out under heat lamps. I wouldn’t recommend this cruise to my worst enemy Ended up eating off the ship ( at addition expense) to be sure of HOT food. We want the only ones very disappointing with the food, many others expressed their concerns Wrote to the company but got the usual corporate fob off and a pathetic offer of $300 AUD credit to another cruise. To,d them, politely to “shove it” Will never go with them again..... Read Less
7 Helpful Votes
Sail Date: April 2018
Please don't waste your money on this cruise line!! My husband and I have always had a wonderful time on every one of our many luxury cruises with other cruise lines. We have never had a single complaint. But this was our first--and ... Read More
Please don't waste your money on this cruise line!! My husband and I have always had a wonderful time on every one of our many luxury cruises with other cruise lines. We have never had a single complaint. But this was our first--and last--cruise with Oceania. Oceania billed us, in error, an EXTRA $460.00 for gratuities, in addition to the usual and customary gratuity. We had to make frequent written and phone requests for more than a month before the funds were finally reimbursed, meanwhile we paid interest on their error. Although they apologized for their error, I don't think we would have received our refund for this fraudulent charge if we had not directly contacted their Director of Customer Loyalty, who "walked down the hall to Guest Relations" and looked into it personally. We also requested, while still on board, a refund for our excursion on Great Stirrup Cay--an unguided snorkel excursion of the Underwater Sculpture Garden. My husband and I are experienced swimmers and snorkelers, yet we never found the underwater sculpture garden after swimming for over an hour and asking multiple cruise line staff, as well as strangers, where we might locate it. There was no printed map, sign, or way to locate it other than by chance. We still have not been refunded, although their Director of Customer Loyalty told us t they were working on an amicable solution if we would give them a few more days--that was 2 weeks ago and still no word rom them. There were also multiple itinerary changes on this cruise and virtually all of the passengers were very upset about it and asking to speak to someone in authority and/or contacting Oceania's main office, only to be told that the cruise line has the right to change the itinerary for any reason. The cabins, even at our "Concierge" level were very small with cramped closets and shower areas. This particular ship is old and some things looked dirty--just badly needs refurbishment. Food service was poor. With almost every meal in the restaurants I had to ask multiple times for more water, even to the point of getting up to get it myself after long waits. Room service repeatedly got our order wrong, and didn't even bring bring any utensils on one occasion. Although the spa was nice, our cabin steward was professional, and the food in their Toscana restaurant was good, the overall poor quality, bad service, and lack of response to our follow-on requests makes this a cruise line to be avoided. If they offered a free cruise, wowed not even take it. Most other guests on this particular cruise felt the same, as all anyone could talk about was how awful it was--all of us could not wait to get off the ship. Read Less
16 Helpful Votes
Sail Date: December 2017
Horrible time. I first have to say this was my 4 th cruise on Oceania and will be my last. This cruise line has gone down hill very quickly ( perhaps since Norwegian took over). The public rooms were refurbished and are in nice shape but ... Read More
Horrible time. I first have to say this was my 4 th cruise on Oceania and will be my last. This cruise line has gone down hill very quickly ( perhaps since Norwegian took over). The public rooms were refurbished and are in nice shape but the cabins need a complete gutting. The food which was excellent in the past is just okay. The meats and fish are frozen for the most part . The vegtables were always carrots, cauliflower and broccoli and I am wondering if they were frozen too. What really made this the cruise beyond disappointing was that we lost 4 ports due to either technical difficulties with the ship or what they claim was weather. It seems that there is an issue with the ships tenders . There was one problem after the other with this cruise. The worst part about it was lack of information and complete disorganization. There were just too many disappointments and as of yet no meaningful recognition of this by management. Read Less
17 Helpful Votes
Sail Date: December 2017
We looked forward to what we believed to be a cruise to have an insight into Australia. The actual outcome on the Regatta to circumvent round Australia was something else. Having being taken in by what cruise details via the Oceania ... Read More
We looked forward to what we believed to be a cruise to have an insight into Australia. The actual outcome on the Regatta to circumvent round Australia was something else. Having being taken in by what cruise details via the Oceania brochure and having researched over a considerable amount organising private and ship tours at the proposed destinations. From the day of departure the cruise became a great disappointment as we missed 4 ports of calls, our personal brochure had Esperance and Exmoor as docked and Alotua and Port Moresby were anchors. This turned out to be the complete opposite. We also have now learnt of the ships ongoing problems from when the ship left San Diego to reaching Sydney for our cruise. Unfortunately any excuse was made to not use the tenders for going on shore, this became a joke as every time we heard the Captain or the Cruise Director come over the speakers we knew there was going to be a statement saying that the sea was to rough and the tenders as you can see are taking on water via the open windows. And that we are waiting for Miami to make a decision. It was obvious the ship engines were not being taxed as for some days it just virtually treading water. Out of a 34 day cruise we had 13 days at sea, so we were left to look at the horizon for 2 x 4 days and 1 X 3 days at sea. The entrainment was really never changed to accommodate this fact. An additional film was laid on in the grand lounge. And we continually heard from the Cruise Director that Oceania appreciated the passengers understanding and by way of appreciation Oceania will be giving free cocktails for 1 hour. Well, that was really considerate. Well, some passengers did not drink alcohol. We only watched one of the ships entertainment staff as a warm up act for the main act, it was an embarrassment to sit through, really second rate stuff considering it was New Year's Eve. We also noticed the amount of ships officers having meals in the grand dinning room, Polo and Toscannas. In fact one night whilst docked in Adelaide, there was 2 tables taken solely by ships officers. Some of these Officers were to the point of being rude, just walking past you and not speaking. The destinations team was the usual type, ask anything outside their tours and they did not want to know, one individual came into the main dinning room one night for dinner with a ships officer and some fellow countrymen on board and we have never seen such poor etiquette by any staff member of all the years we have been cruising. In our opinion the owners, ships senior management let down not only the guests on board, but also the Food & Beverage crew in the majority who were working very had to keep a high standard. The ship was under booked, we were told by at least 100 passengers. On the very last leg some 20 travel agents boarded the ship to up the numbers, plus help future bookings for Oceania cruises. The fact that NCL now own Oceania and RSS is quite visible by the condition of the Regatta, like any take over profit has to be made from the monetary borrowed and interest paid off and this always comes about by making cost cutting measures, the level of training, amount of fresh food, maintaining the ship in all areas has clearly been compromised e.g even the ships golf putting area had been damaged and the hole markers missing. No money to even repair such as a simple thing as that. Our room 8030 was in reasonable condition, however on the last 4-5 days a very heavy odour appeared. We wrote a letter to Frank Del Rio, Bob Binder and Guest relations and received a reply. It's not until you challenge an organisation where you really find out if you are a valued guest. Be warned you may think you are, even if you are/have been a lifelong Oceania customer. They actually replied to some of our criticism by saying that it was e.g the reason the ship did not leave Sydney at the correct time was because the Captain was aware of rough seas ahead, well once we challenged this statement, Oceania corrected their statement and said yes the PA system was also a problem. This was typical not only on the cruise, but also in Oceania's replies about problems we incurred on board the ship. So summing up, if are the type who has no problem laying on sun beds every day, have days and days at sea, and do not mind missing ports. Then the Regatta and Oceania is for you. If you are travellers who wish to explore the world, be adventurous, do not take lightly to the patronisation of Oceania. Then stay well clear of this ship and this company, we have sailed with them for the last time after sailing with them 5 times before. There other more modern cruise companies out there who offer just a supposedly up market experience. If Oceania via NCL foolishly think that they are the best, then sadly they are so far out to sea, they cannot sea the shore. Read Less
10 Helpful Votes
Sail Date: December 2017
We wanted to see Australia. Upon entering the ship it was filthy. I had to get the maid to clean it again. The first day the PA system was broken and we missed our first port and their was no music for the first 13 days. The food was ... Read More
We wanted to see Australia. Upon entering the ship it was filthy. I had to get the maid to clean it again. The first day the PA system was broken and we missed our first port and their was no music for the first 13 days. The food was all frozen junk. We had the room in the back of the ship and the balcony was filled with shoot we could not go on it for fear of being asphyxiated. There was smoke also in the room. We missed 4 ports because the tenders were not safe in 2 ft sees. We prayed there wouldn’t be a real emergency we wouldn’t have made it. There was 3 emergencies on the ship. 40% of the People on the ship were sick. The busiest person was the Doctor. People paid $30 for a bandage. One passenger was billled $19,000 for medical expense. There was a complete lack of communication on what was going on. We spent weeks planning our stops at these ports. One stop was a completely beautiful sunny day with not a cloud in the sky and it was cancelled because of waves as we watch 18 ft little boats fly by with no problem. We stopped at one port on Christmas Day. The entire town was closed, totally. Another one was New Years Day same totally closed. The entertainment was better at many grade school talent shows. The poor people working on this ship were worked to death. It was disheartening. If they paid me $10,000 to go on this ship I would refuse. The best thing about this ship was that we were lucky enough to be the very first people off this disaster. Read Less
17 Helpful Votes
Sail Date: December 2017
We are aboard the Nautica right now on the Cape Town to Cape Town trip. I wanted to let you all know a few things so you may not be as crushed as I am feeling right now. First, the pre-cruise tour has been the absolute highlight of this ... Read More
We are aboard the Nautica right now on the Cape Town to Cape Town trip. I wanted to let you all know a few things so you may not be as crushed as I am feeling right now. First, the pre-cruise tour has been the absolute highlight of this trip. Otherwise, I am feeling cheated by a line that we have loved in the past. Cheated out of the holidays as there isn't a single decoration on the ship (a first for a Christmas cruise for us....the ships are usually wonderful) which we had looked forward to in lieu of having anything up at home. Cheated out of money....promises were made about concierge class when we upgraded and the amenities they promised do not exist on this ship. We could have stayed with oceanview and been fine....can't use the balcony as they seas have been rough. The hot tubs are not hot. The food is beyond bland even in the specialty restaurants. Jacques Pepin should be embarrassed to have his name on this. Entertainment is the worst of any Oceania ship we have been on....we don't expect much but this has been terrible and exacerbated by several ports being cancelled. We missed Mossel Bay because the seas were too rough to tender in yet somehow despite having all that extra sailing time we were late to Richards Bay so our game drive was cut short and our guide took the fact that he waited all morning for us out on us by talking to everyone he passed on the road, stopping to watch dung beetles, stopping for a potty break nobody wanted or needed given that we has less time to tour and then said "You could have seen more if you had been on time". Seriously??? Like we had any say in the matter? Then we got to Maputo, where the last time they called there it took 5 hours to clear the ship through immigration (they want to fingerprint and photograph everyone on the ship), the customs people showed up late and then couldn't process people so we left. This appears to be an ongoing problem so I am not sure why Oceania keeps going to this port. Got to Durbin about 1.5 hours early (again, despite having extra sailing time) and went on our scheduled coastal and city tour which was driving in a bus down the highways and interstates with no views to have a 5 minute stop at a beach and a 5 minute stop at a vacant lot in a neighborhood overlooking the city to take pictures of the city through a barb wire fence and then drove through the slums of Durbin. If you scheduled this tour, I suggest you skip it and take a shuttle to the marine park/shopping area. You cannot walk out of the port...must have a bus or taxi though there were few of those around so we couldn't go out in the evening. The tour of Tala Game Reserve was wonderful! Do this! So, that brings us to now. Last night they announced that bad weather is expected so we will overnight in New London and miss Port Elizabeth....don't know why we couldn't stay at New London all day the second day so we could do another excursion or go shopping....anything off the ship but we will leave at 10 a.m.. So, we get one more day on land and three more excruciating days at sea. If you booked your excursions via O Life, you do not get any credit for ones you miss due to cancellations of ports so you cannot even use credits to drink or spa. Our much anticipated African adventure has become a feeling of being held hostage at sea. We started with Oceania on our honeymoon when then the line was new. 15 years later, this will be our last trip with them. I thought this would be a luxurious way to sample Africa but all we are seeing is the inside of a ship. Maybe we will get to see Namibia but I am not holding my breath. Read Less
8 Helpful Votes
Sail Date: December 2017
Cruised on this vessel Dec 6, 2017 to Dec. 21 2017 off South Africa. 3 Ports were cancelled Service was sub par Food was sub par Maintenance was sub par Attitude of staff was sorry can,t help you We have spent over 55 ... Read More
Cruised on this vessel Dec 6, 2017 to Dec. 21 2017 off South Africa. 3 Ports were cancelled Service was sub par Food was sub par Maintenance was sub par Attitude of staff was sorry can,t help you We have spent over 55 days travelling on Insignia and Nautica and have never had Now we find that the information given to us on departure that the credit balance due to the cancellations would be applied to our credit cards was not correct after three attempts a cheque has not been issued. I would warn anyone thinking of using this firm or their parent company Norwegian to exercise great caution. Last year we took a 35 day cruise on the same ship from Hong Kong to Athens and had the finest cruise of our lives, what can possible change so drastically in an organization of this size that would lead to this kind of decline. As you can probably tell I Read Less
15 Helpful Votes
Sail Date: November 2017
Wanted to visit hawaii and french polynesia. oceania cruise line arranged this wonderful itinerary prior to our cruise from san diego to tahiti, november 1 to 19, 2017. My husband and i are seasoned cruisers having 24 cruises under ... Read More
Wanted to visit hawaii and french polynesia. oceania cruise line arranged this wonderful itinerary prior to our cruise from san diego to tahiti, november 1 to 19, 2017. My husband and i are seasoned cruisers having 24 cruises under our belts, 2 with oceania. On this cruise the first 5 days across to honolulu we had no air conditioning or hot water. Safe not working. food which was, for lack of a better word, insignificant!!!! (oceania prides itself on the finest cuisine). After spending a day in honolulu we proceeded to our next destination, kauai. 2 a.m. All went dark and quiet. Engines broke down, no power, captain came on intercom “emergency power”. Everyone up to terrace café and horizon lounge. At day light we were allowed back to our cabins. Very little communication from the captain while they repaired whatever. We were never told what happened only that testing was being done and we were to resume our voyage 2 days later “with trepidation”. Prior to the departure there were a few guests that left the cruise, terrified!!!! Our new announced itinerary skipped maui, kauai and fakarava in french polynesia. While in port of honolulu fire caught on deck 11.officers smoking area. They announced it was a small fire. While looking down 11 fire trucks were at the bottom of the ship. we lost 3 destinations out of 8. Hundreds of guests complained to concierge and were told that the company would be coming out with a letter of explanation and compensation. Our trip cost us $ 15,000 with air from papeete to lax. We received an offer of $500 future cruise credit usable in 2018-19 – wow!!! What an insult to our intelligence. We lose over 1/3 of our itinerary and they offer a cruise credit which costs them nothing!!! We had expected at least $1,000.00 cash/credit. Very nervous continuing another 5 days at sea at ¾ speed cause they didn’t want to tax the engines. We were not going to complain about other aspects of our trip but after this experience we might as well spell it out!!! Room - smallest balcony stateroom ever, smallest bathroom, smallest shower Food - rotten anchovies in Caesar salad - Cold food - constantly tough cuts of beef, pork lamb - rubbery lobster - cold soups at lunch and strange tasting - poached eggs cooked in too much vinegar – rubbery chicken stew – cold fresh fruit served on hot dishes taken out of dishwasher – cold, rubbery scrambled eggs etc etc etc Internet – slowest on the planet – we were not able to reply to emails – toooooo slow. Entertainment – poor to mediocre To add insult to insult the final port was papeete, arriving at 8.00 p.m. On a saturday night. Guests leaving the cruise were told to be off the ship by 8.00 a.m. Sunday. They were not given the opportunity to take advantage of tours offered to guests continuing on to new zealand. Stores were closed since it was sunday. Upon questioning what was available for guests while waiting for the chartered fight leaving at 10.00 p.m. We were told we could pay $150 each and go to a hotel where we could sit in the lobby and drink free coffee and juices. It should go without saying the guests were extremely fed up with the way they had been treated by oceania. Oceania was happy to take their money and dump them as soon as possible!!! We would appreciate your explanation as to why you did not provide the guests with the true experience you mention as set out in the top right hand corner on page 8 of the cruise vacation guide book i.e. “OCEANIA CRUISES PIONERED OVERNIGHT PORT STAYS AND LATE EVENING DEPARTURES, ALLOWING GUESTS TO TRULY EXPERIENCE EACH DESTINATION TO ITS FULLEST” This did not happen in papeete – the true experience was being kicked off the boat with no thanx!!!!!! We could go on and on but why belabor it. It was a 19 year old tub, badly in need of repairs. “regatta” don’t go, you may be sorry, we were!!!!!!!!!!!! Read Less
19 Helpful Votes
Sail Date: November 2017
We had cruised from san diego on a 19 day cruise to hawaii and tahiti. we stopped in honolulu for a day and left at 12 midnight. . approx. 2 to 3 in the morning ; i found the room to be very stuffy.. Soon afterward the captain got on the ... Read More
We had cruised from san diego on a 19 day cruise to hawaii and tahiti. we stopped in honolulu for a day and left at 12 midnight. . approx. 2 to 3 in the morning ; i found the room to be very stuffy.. Soon afterward the captain got on the pa to inform us they had lost all power on the ship and ship was dead in the water.. worse than that the aux. Power would not go on ... Therefore the captain (rightfully so) instructed all passangers to go to open pool area because there would be daylight shortly and it would be dangerous for anybody to walk about in the dark.. worse part of this 'incident' is the good will gesture oceania had offerred all passangers .. A future cruise credit of $500 towards a future cruise. are you kidding!!! also, they changed the itenerary.but not informed of the change till after the ship was cleared to leave honlulu (ps we had to be towed into honolulu ...even though the power eventually came back on).. moreover, the captain instructed evrybody to be back on the ship bt 2:30pm (believe it was november 8th) with further info re departure. .. Never recieved info re departure till after 8pm when the ship was about to leave and most of the passangers were at dinner. We were informed the change of itenerary would be in print in the stateroom.. Upon review of the new intenerary, we were informed of loss of 3 ports and added 5 more sea days. this is not what i signed up for... If given my drutherers and given the opportunity i would have left the cruise in honolulu..... By the way ncl executives had flown in from miami were on the ship when the change of intnerary occurred ncl and oceania messed up terribly miss handeled this situation and owes each passanger more than the $500.00 future cruisecredit... This is an insult we have choices for future cruises..for me it will not be the regatta or oceania. Read Less
6 Helpful Votes
Sail Date: August 2017
This was a honeymoon cruise and expectations were high. On the third night of the cruise our shower lost pressure only to regain pressure while gushing hot thick brown water. Thank God my wife was not in the shower, otherwise her being ... Read More
This was a honeymoon cruise and expectations were high. On the third night of the cruise our shower lost pressure only to regain pressure while gushing hot thick brown water. Thank God my wife was not in the shower, otherwise her being covered in thick brown water would have ruined our honeymoon. I was told by reception we would have a plumber address the situation right away only to have our cleaning person assure us that a "water test" had been conducted. This attempt at a solution was insulting. I asked reception if we could have access to any available shower to sanitize only to be told that there was nothing they could do. A plumber left an indecipherable message confirming a leak the next day, but at that point I had already sanitized myself with a cold shower and hand sanitizer (...and slightly regained my wife's confidence that I wasn't completely defiled by sewage). We were apologized to with a cheap bottle (also insulting since we don't drink). Providing a shower would have resolved the problem. Instantaneously being told no when asked for showering options was disappointing. We tried to enjoy the remainder of the cruise, however the open berating of staff by management, the repeated errors made by the Destination Staff and wait staff, and the chaotic disembarkation force us to consider other options for future cruising. We avoided the entertainment (lack of interest) and specialty restaurants. We had booked all the specialty restaurants but cancelled after Red Ginger staff consistently got our order wrong. Read Less
19 Helpful Votes
Sail Date: July 2017
We have cruised with Oceania several times over the past several years and it is apparent that Oceania is in decline as an organization. We just competed two cruises on the Marina (Norway and British Isles), and though there are lots of ... Read More
We have cruised with Oceania several times over the past several years and it is apparent that Oceania is in decline as an organization. We just competed two cruises on the Marina (Norway and British Isles), and though there are lots of good staff on the Marina, there seem to be corporate decisions that are having a strongly negative impact on the service we received lately. First, there were numerous situations for which there were not enough staff to handle things, in restaurant/wine staff, housekeeping staff, and security staff. Individual Marina staff members were wonderful, but when you don't have enough security staff assigned to the gangways during a time period when lots of passengers are coming from excursions and heading to excursions, you end up with serious bottlenecks. Also, I don't know how many times we had to wait for a wine steward to come to our table to take our order, while the first course of food was being brought to the table. We'd look around the room and see only one wine steward trying to serve the entire specialty restaurant. Oceania is not providing sufficient staff for the cruises anymore. The wine lists are a scam. We repeatedly were given a wine of newer vintage, even though the wine list said they had an older one, with sometimes as much as five years in difference. Yet, the wine list only listed the older vintage and the newer wine was sold at the same price as the older with no notification about this difference in vintage. This is a serious problem, given the partnership between La Reserve and Wine Spectator. Also, La Reserve has gotten stale, in their menus and service. The staff didn't seem all that interested in our experience this last time on the Marina, and the food was pedestrian. We no longer purchase the Oceania excursions, because they are wildly overpriced and have not been very good lately. We booked private tours on this last trip, and that worked fine. Finally, we sent an email to Oceania Guest Services regarding various issues about our cruise, as soon as we got back from the cruise. Two weeks later, we have yet to receive even an acknowledgement of our email. They simply are not interested in customer service anymore. It is very unlikely that we will use Oceania again. It seems that getting bought up by Norwegian made some major changes to the corporate philosophy, and Oceania is now into pinching pennies, rather than striving for better customer service. Read Less
5 Helpful Votes
Sail Date: March 2017
Had traveled on Oceania in the past, including Nautica. Loved the cruises but this last cruise was a true nightmare. Moldy shower curtains. Dirty dinning room curtains. Food offerings were limited as compared to past cruises. Staff was ... Read More
Had traveled on Oceania in the past, including Nautica. Loved the cruises but this last cruise was a true nightmare. Moldy shower curtains. Dirty dinning room curtains. Food offerings were limited as compared to past cruises. Staff was trying to do its best, but passenger/crew ratio, I would guess, was lower than usual. Room service was awful. One shore excursion was scheduled for 3 hours duration and tour guide "decided" to extend the tour one additional hour even though most folks on bus wanted to get back based upon the scheduled time. Excursions was expensive for the value and sights seen. Entertainment was as to be expected on a smaller ship. Overall, the ship is really getting long in the tooth and needs to be refurbished or taken out of service. When we discussed the situation with the concierge, he agreed and we received a $2,000.00 credit toward another cruise. Oceania would not have offered the credit if it did not agree with our assessment. Read Less
5 Helpful Votes
Sail Date: February 2017
We have previously traveled on Oceania. Nautica is an ancient ship that should be retired. Bathrooms are horrific. Food and service were poor. Room service served rotten bananas, brown lettuce. Dress code not enforced in main ... Read More
We have previously traveled on Oceania. Nautica is an ancient ship that should be retired. Bathrooms are horrific. Food and service were poor. Room service served rotten bananas, brown lettuce. Dress code not enforced in main dinning room. Folks wore flip flops, torn/dirty sweatshirts. Dining room drapes were wrinkled and dusty.Mold on shower curtain in bathroom. Staff appeared to be poorly trained as compared to previous cruises with Oceania, bu tried very hard to be helpful. When a crew member was asked about staffing he commented that Oceania had "moved crew members around to newer and bigger ships." Spoke with high level management person, while on ship, and he agreed with me, regarding problems, and we did receive a credit of thousands of dollars toward next cruise. That demonstrates, to me, that management is acutely aware of the problems. Why else would the company compensate me for my observations? Oceania management either does not want to or cannot improve the situation. Our belief is that since being bought by NCL that the organization is "milking the cash cow." That is to say that management has cut back on services, quality of food, and ship maintenance, in terms of quality and comfort for passengers, Read Less
20 Helpful Votes
Sail Date: October 2016
We wrote to Oceania with a complaint over two weeks ago. Haven't had even the courtesy of an acknowledgement. Sums them up! Here's what we had to say: Oceania failed to meet our expectations. Put simply, the product quality ... Read More
We wrote to Oceania with a complaint over two weeks ago. Haven't had even the courtesy of an acknowledgement. Sums them up! Here's what we had to say: Oceania failed to meet our expectations. Put simply, the product quality isn’t adequate for the price paid. Although this was our first time sailing with Oceania, we’re experienced cruisers on Azamara, Silversea and Windstar. Our observations are as follows: Joining The Ship. A complete shambles. We pitched up at the port entrance at 1230 with a local chauffeur driver from Lima Cabs. We were redirected to an unmarked drop off point some 300 metres away, to be met by two unwashed tramps wearing last year’s dirty orange overalls – they turned out to be the “baggage handlers”. No Oceania signage, no ship rep, nor a port agent. Our driver wasn’t happy and refused to leave us – which says a lot for the situation. After ten minutes another two passengers arrived, and ten minutes later an unmarked bus turned up with what we assume was someone from the port agent’s office. Our bags were dumped in the bus baggage hold and hands held out for a tip – even more blatant than Miami! We waited a further twenty minutes before the bus took us back through the port entrance and on to the ship. A complete 0/10 initial impression…. Cabin. Our first time on Deck 7 on an R Class – we’ve always booked Deck 8 on Azamara. Small but acceptable – like Azamara but prior to refurb. Carpets not that clean with old stains very evident. Cabin not that clean – acceptable, but hidden dust and hairs if you go looking. Comfortable bed. Nice bedding. Ancient phone system that doesn’t work that well. Very small TV. Poor choice of channels. In suite wifi pathetic – in fact the on-board wifi is slow throughout, massively overpriced, and in serious need of an upgrade. Cheap and nasty toiletries. Nice Champagne on arrival – better brand than the usual. Overall only 6/10 though. Housekeeping. We had an irritating Chinese lady housekeeper whose main interest in life seemed to be to get guests out of their cabins asap so that she could get on with her day. The “Privacy Please” sign was observed, but she’d happily bang our cabin door with her vacuum cleaner at 0730 in the morning. She’d shout to colleagues, etc., and make as much noise as possible when cleaning adjacent cabins. Her job could be done quietly, but it wasn’t. It also wasn’t done very well – marks on mirrors stayed there for days, etc. Perhaps the crew are just under massive time pressure? Worst aspect was balcony cleaning. We sleep with the balcony door open, and were disturbed one morning at 0800, curtains open and whilst still in bed, by a housekeeping oik unlocking all the connecting balcony doors. When I complained to the housekeeper, her response was “there is a cleaning schedule – we left a notice on your bed”. No apology. The note didn’t say that someone would be on your balcony at eight in the morning. The balcony cleaning didn’t even get done – we still had bird poo from the Patagonian fiords on the balcony on arrival in Buenos Aires. Overall just 4/10 Room Service. Hard to get hold of, but service very good once an order was placed. 8/10 Food The biggest let down of all. Food quality was erratic and certainly didn’t merit the “finest at sea” tag. The flowery and highly descriptive menus do NOT meet the reality of what turns up on your plate. We gave up eating in the main dining room because of the uncertainty as to whether you were both going to get acceptable edible food. We ended up eating many meals in the buffet, simply because if something was duff it was easily changed. Food Highs Fresh pasta (Toscana) Consistent high quality breads Superb cheese. Wide choice (10/10) Very good cold meats (buffet) Chef pasta station (buffet) Food Lows Undercooked grilled salmon still freezing cold in the middle (Polo) Overcooked steak (Polo) Risotto made from pre-cooked rice (Toscana) Soupe de poisson thickened with cream. Yuk! Unrisen choc soufflé (even Viagra wouldn’t help!) (main DR) Undercooked veggies – daily problem throughout Unripe fruit throughout (1/10) Overcooked lamb (main DR) Undercooked stews (buffet) Poor speciality foods – a very limp representation of the country they purport to represent. Often bland and tasteless Toscana couldn’t make Saltimbocca on less than 24 hours prior notice – unbelievable! From the above list you might take us as “picky”, but we’re not! A simple premise is to only offer what you can do well, and to not offer those dishes which you cannot consistently produce to high standards. With respect, we don’t think that either Polo or Toscana would survive more than six months on the High St in any major city – they just aren’t good enough. Company hype about the food builds up an expectation which you fail to deliver. We spoke with chef Farid Oudir about the erratic quality of the food and felt that he wasn’t at all interested in our fair criticism. He listened politely, but then was more interested in quoting statistics about his staff’s massive output. Institutionally complacent perhaps? We thought so. Overall, just 5/10 Wait Staff. Friendly and tried their best. Not one cause for complaint. Star employees were bar tender Wawan in the Main Dining Room bar (our only source of a decent espresso after dinner), and Main Dining Room receptionist Mercy, who amazingly seemed to pick up almost every guest’s name within two days! 10/10 Destination Services. Massively overpriced and of only average quality. We don’t mind an old bus, but there’s no reason why the windows should be dirty. Maybe the staff were too busy talking to check the cleanliness? Tour guides often very poor, with very poor English. Only the guides in Puerto Montt and Port Stanley were any good. The others just didn’t know their stuff, and their unrehearsed presentations in poor English were embarrassing to have to sit through. Just 5/10. Disembarkation. We were the last group of about 40 independent travellers off the ship at 0900. Not a single one of the officers or crew were at the bottom of the gangplank to say goodbye. Kind of sums the company up….. We booked Oceania as it was an R Class ship doing an itinerary that we wanted to do. That itinerary was great, but the ship failed to live up to expectations. Oceania could do much much better. Read Less
19 Helpful Votes
Sail Date: October 2016
We selected this cruise for the itinerary and specific ports. We believed Oceania was in the luxury category, and the Riveria would be a lovely ship with excellent food and service, even though the entertainment would be limited to that ... Read More
We selected this cruise for the itinerary and specific ports. We believed Oceania was in the luxury category, and the Riveria would be a lovely ship with excellent food and service, even though the entertainment would be limited to that of larger cruise lines. We arrived at the cruise terminal and check in went quickly. However, there was a considerable walk to the ship over gravel with carry on luggage. We had no idea it would be a small hike to the ship, as we have never experienced this with any of out other cruises. The ship looks tired and in need of renovation, including cabin. The pool area is very small. The food was awful, unappealing, warning signs of undercooked meat everywhere, wait staff, with the exception of two, were unpleasant, boarding on rude, and in the buffet, would swoop down to clear your plates without even asking if you were done, and while your other guest was still eating .. They would start to turn off lights while people were still eating and room was still full so the could shut the buffet down. There was no personal service the entire trip, with the exception of the 2 wait staff and our steward. Destination services rude and unhelpful and advised an excursion was cancelled. Port cancelled due to weather and they could not get us into another port so we had to rock at sea for 24 hours. So disappointed by the entire Oceania experience and would never go on their cruise line again or refer them to anyone. Read Less
10 Helpful Votes
Sail Date: July 2016
This was our second cruise on Oceania. We received a lot of press on the new Sirena. We booked a Penthouse SG2 with no specific stateroom. This was a first for us not having a Stateroom; one of their promotions. We were going to be in ... Read More
This was our second cruise on Oceania. We received a lot of press on the new Sirena. We booked a Penthouse SG2 with no specific stateroom. This was a first for us not having a Stateroom; one of their promotions. We were going to be in Europe so all seemed good; bad decision. We did not realize nor did our travel agent, that Oceania advises you of your stateroom the day before sailing. Thus you options to select another stateroom or cancel was not an option. My recommendation would be never to book a cruise without you knowing where you will be. As to the ship, the Sirena is a 17 year old ship and it still looks like it. Other than make all the staterooms smaller to gain more revenue, it is a mystery as to where the money went. The biggest shock was the size of the Penthouse. It had no closets and very limited space to put your clothes. Any cruise over 12 days would be an issue. The bathroom is a joke. You can almost take a shower, go to the toilet, and shave without moving. The width of the bathroom is so small it is hard to describe it. The shower is approx. 3’X 4’ I feel sorry for the passengers that did not have penthouses. On the positive side, the food was great. The ports we visited were great. The disappointment was their decision to stop in a great port on Sunday when 90% of the sights were closed. They stayed there the full day loading ship supplies. Making things worse, is the ship hit an underground cable due to a Pilot error. We had to stay another day in port and miss a great port that was on the itinerary. They offered everyone a $200.00 shipboard credit on a future cruise; they can keep it. I strongly recommend you stay from this ship if you want to experience a great cruise; there competitors offer such better choices Read Less
44 Helpful Votes
Sail Date: June 2016
My wife and I have cruised on over 10 different lines. This was a Special Anniversary Cruise. We spent Three days in London touring prior to Embarkation in South Hampton. Embarkation was a disaster. We had booked back to back cruises- ... Read More
My wife and I have cruised on over 10 different lines. This was a Special Anniversary Cruise. We spent Three days in London touring prior to Embarkation in South Hampton. Embarkation was a disaster. We had booked back to back cruises- Folklore and Fairytails - 19 days total cruise. All 136 people, 68 State Rooms whom booked the Folklore and Fairytails back to back, had the same experience. Oceania lost all our booking information. When we showed them our confirmations, they would NOT accept them. We couldn't board the ship in South Hampton for approx 3 to 4 hours. Oceania had lost our entire bookings. No one from the ship came to explain the problem, nor offered water or food or chairs, Totally ignored by Oceana staff. Upon finally boarding we found out that all of our Shore excursions, restaurant reservations were all lost. Oceana Staff would not accept the fact of the written confirmation proof of our booking and paid shore excursions. Staff at Destination services was Rude, Unapologetic & made it clear THEY DID NOT CARE. We had to fight to get anything from the Reservations Desk & Destination Services. We were to receive champagne in our suite. Upon arriving at our suite, the champagne was warm, the ice melted, the room was being made up. It took four days to begin to get information regarding our tours, mean time the destinations services booked other people into our tour slots. We then had to argue more that we had booked the excursions prior, before the Crew begrudgingly acknowledged the error and said "OK, you can go". Attitudes were surley, rude, arrogant. Managers were always unavailable. Oceania offered $75.00 ships credit each person with a half-hearted at letter of apology. Credit for lost Shore excursions took 12 days to get the ships dollars offered converted into US Dollars which we were charged when we booked. Fought Oceania to return monies owed in actual US Dollars. Most Shore Excursions were Fair to Good, but not exemplary. Internet Services worked 50 percent of the time at best. Continuous problems, Few Real Solutions. SHORE EXCURSIONS: We went to : Paris, France OK but hurried, Bruges, Belgium Cancelled by Oceania - fought to get money back, NO Reason for Cancellation. Antwerpe, Belgium, Good Tour, informative. Amsterdam, Netherlands, Fair Tour, Not outstanding, Guide went thru the motions. Hamburg, Germany, Good Tour, Informative, Colorful, Fair Guide. Kristianstand, Norway, Good Tour & Guide. Oslo, Norway Another Good Tour So-So Guide. Gothenburg, Sweden, Very Good Tour and seemingly interested Guide. 2 days in Copenhagen, Denmark, No Tours Available for Back to Back Cruisers, Oceania Dropped the Ball again. Not even helpful with information as to what to do or see on your own, Getting around town or anything. Helsingborg, Sweden, Not outstanding, Guide went thru the motions, Berlin, Germany, Good Tour, and Informative, Engaging Guide. Riga, Latvia, Another Good Tour, So-So Guide, Tallinn, Estonia, Tours were Poor at Best, watching movies of sites was not what I expected. Poor. 2 Days in St. Petersburg, Russia, Sites were interesting, Guide was Helpful, but Bus Driver was Rude and Uncooperative. While In St Petersburg, Russia, we went to the Ballet at the Hermitage. High School Students performance at best. Nice performance of Swan Lake, but NOT Real Ballet. Helsinki, Finland, Beautiful Sights, So-So Guide, More going thru the motions. Score out of 1 to 10, 4.5 at best, Stockholm, Sweden, Disembarkation, Spent One Night at a Hotel which Oceania offered, was Utter Chaos. Six Buses at one time, Luggage all over the Place, Oceania must Own part of the Hotel. Not Co-ordinated by Oceania at all. 300 people in the lobby at one time. Absolute Bedlam. More reasons NOT TO CHOOSE TO SAIL WITH Oceania. Your Dollar Spends better with other Cruise lines. Who also treat you like a Customer ! ! Crystal Cruises is far Superior in every way. I would be hard pressed to openly sail with Oceania again. They owe me for a 19 day FAILED CRUISE. NOT WORTH THE MONEY ! ! Read Less
41 Helpful Votes
Sail Date: June 2016
We chose this cruise mainly because of the itinerary, but also because we had heard good things about the Oceania line. Let me preface this review by saying it was the most expensive cruise we had ever booked! We looked forward to this ... Read More
We chose this cruise mainly because of the itinerary, but also because we had heard good things about the Oceania line. Let me preface this review by saying it was the most expensive cruise we had ever booked! We looked forward to this cruise for months. But sadly we have felt entirely screwed from the moment we arrived on board. The ship is quite small compared to others we have been on. The interior is stuffy old world style (think smaller Titanic) elegance. We are used to dining later in the evening but had to learn to adjust our eating schedule to accommodate the closing of the restaurants at 9:00-9:30pm. We were specifically looking forward to the good food we heard so much about. What a HUGE disappointment! The food has been mediocre at best. Even the specialty restaurants have left us scratching our heads. My Partner celebrated his 50th Birthday in the Tuscan steak house, where they presented him a cake with somebody else's name on it! There is no ship board activities other than bridge or shuffleboard. We have been to funerals that are more livelier than the Sirena. The entertainment is like watching bad karaoke. There is no broadway type shows. It's mainly either medicare singers or an orchestra. What really did it for me however was the itineraries. We chose this particular cruise because of the ports of calls on the second half of the cruise, mainly Cairo and Alexandria Egypt. For days we had asked the destinations desk for the shore excursion list for Egypt,which we were told was being downloaded. Until the last night of the first half of the cruise when we received the updated itinerary, which showed a totally different itinerary leaving off Egypt all together and adding more ports in Greece which I had had enough of at this point. We were told we were welcome to disembark in Athens but would not be given a refund on the second half of the cruise because Oceania reserves the right to cancel or change ports at their whim. This is TOTALLY unnacceotabe to us. It's like a bait and switch. They claim it's because of unrest in Alexandria, which there is no mention ANYWHERE of being any unrest in the area. They knew for weeks they were never going there. They just suckered people in on the premise of going there and then changing it at the last minute! This was our first and our last cruise on Oceania! Save your money, Celebrity is a much better line and a better value for your money. Read Less
45 Helpful Votes
Sail Date: May 2016
We are regular cruisers but not with Oceania, we usually cruise with Celebrity but thought we'd try a smaller ship for a change. We decided to treat ourselves to this cruise as we had been told that Oceania was superb, the service ... Read More
We are regular cruisers but not with Oceania, we usually cruise with Celebrity but thought we'd try a smaller ship for a change. We decided to treat ourselves to this cruise as we had been told that Oceania was superb, the service was wonderful as was the food,and so on. To say that we were disappointed is an understatement! We booked Concierge class and expected to have fresh fruit, flowers, canapes etc. like we always have on Celebrity Aqua class -- but no! That's only for suites guests. The cabins were smaller, too. The cabin staff were wonderful and we had no complaint about the restaurants. The food was good and the staff were excellent. Unfortunately we had rough weather for most of the voyage and it was a regular sight to see seasickness bags at the elevators. Even when the weather was OK, we could feel the engines running something we are not used to, even on smaller ships like Azamara and Le Soleil. Our captain decided to cancel our visit to Hobart as the weather was going to be too bad. Unfortunately, we had already made arrangements to visit the wonderful MONA museum of modern art by ferry which was not offered by the ship. When my husband mentioned this to the tour desk person he was told that, if he didn't book the tour through the desk, then it was too bad! He was not happy! Eventually he spoke to the concierge who phoned MONA and arranged for a refund however we don't think that the attitude of the staff member at the tour desk was very good at all. I have a mobility scooter and the cabin was so small that I had to collapse it each time it was brought into the cabin as there was no room for it otherwise. When I wanted to go onto the deck or some places on the ship, I had to get off my scooter so that my husband could lift my scooter up the ramp and put it onto the higher area. This is really very unfortunate! When I wanted to go ashore on excursions, other than in Auckland, I found that there was no provision for people with a disability to get off the ship on a lower gangway where the ship's supplies were being loaded. Therefore I had to be carried precariously down the gangplank by four seamen in a wheelchair which was extremely demeaning. It also kept a whole busload of other passengers waiting. At one stage, one of the seamen even told me to eat less sugar (I am a diabetic) and when I mentioned it to an officer he just laughed! Sometimes I had to wait for almost half an hour to be taken back on board the ship. The cost of the wines was exorbitant and the cost of the transfers at the end of the cruise was so ridiculous that we didn't bother. It would have cost us US$300 for a bus transfer to our hotel and we took a taxi for $30 instead. I have filled in two surveys on the Insignia -- one mid voyage and the other at the end. On both, I have listed my complaints however no one has had the courtesy to get back to me. I have also advised our travel agent that he should never, ever book anyone with a disability on an Oceania ship as they simply don't cater for them! Needless to say, we will never cruise with Oceania cruises again. Read Less
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