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3 Helpful Votes
Sail Date: December 2018
Cruised on this ship before and the date worked. The staff onboard is outstanding and always ready to please. Very clean ship everywhere. The cooking classes were amazing and the instructor/chef was amazing. Now the bad parts! The ... Read More
Cruised on this ship before and the date worked. The staff onboard is outstanding and always ready to please. Very clean ship everywhere. The cooking classes were amazing and the instructor/chef was amazing. Now the bad parts! The entertainment and food were sub-par. The shows were so bad ....::that calling it a high school musical is insulting to HS! Their a brand that is suppose to be known for its cuisine...,if you took a poll of guests you’d get a resounding “Terrible”. The management on the ship is fully aware of the quality and presentation. Hard pressed to do this line again. However like the size. Had a great time in St Bart’s and the spa was amazing. Great massage. The itinerary played a big part of my decision and again having sailed on Oceania I knew what to expect. The ship is going into dry dock in April for a very limited refresh Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise because it's a smaller ship (1200) than we've been on before and a number of our friends recommended Oceania. Wanted a cruise out of Florida as we live there. We chose a Penthouse 2 suite and we loved ... Read More
We chose this cruise because it's a smaller ship (1200) than we've been on before and a number of our friends recommended Oceania. Wanted a cruise out of Florida as we live there. We chose a Penthouse 2 suite and we loved it. Very spacious. Beds are sooo comfortable. So is the bathroom. So much storage that we didn't use any of it in the cabin itself. Just in the big walk in closet. It has a bunch of drawers, more hangers than I ever saw in a cruise ship closet, as well as a wall mounted shoe rack and many shelves. Also a safe. Didn't use the butler much except for breakfast in our room every morning. He also bought some snacks every evening. Room service was terrific. We'd put the service tag out and they'd practically be there in five minutes making up the room. Morning and evening. Service was exceptional all over the ship. I even said to my husband that they must take good care of their staff because they always seem so happy and can't do enough for you. Food was excellent especially in the four specialty restaurants. No extra charge to dine in any of them. Even the buffet and the poolside restaurant was wonderful. The buffet was probably smaller as far as selections but you'll always find lots of good things there. They serve it to you. No one is allowed to serve themselves. At the poolside restaurant, you order what you want, sit down and they bring it to you when ready. Embarkation was amazingly fast. We were on the ship and in our stateroom within 10 minutes. I'm sure being in a suite helped, but doubt it took much longer for people in other cabins too. Disembarkation was the same. About 10 minutes from the time you requested to leave the ship and through customs. Don't know if that's the norm but I'm guessing it is because there are less passengers. Didn't go to any of the shows but did enjoy the string quartet every night and one day at the 4pm tea. Didn't use any of the shore excursions. Just got off the ship and walked around. Husband stayed onboard so didn't want to leave too long. Again, the service. They just couldn't do more for you. No matter what it was you wanted. We're looking forward to traveling with Oceania again in the future. Read Less
1 Helpful Vote
Sail Date: December 2018
This was our fifth Oceania cruise, but the first on their newer ships. Overall, we were very satisfied with the experience. THE SHIP. Like the older R-Class ships, it is homey, spacious, traditional and very comfortable, rather than ... Read More
This was our fifth Oceania cruise, but the first on their newer ships. Overall, we were very satisfied with the experience. THE SHIP. Like the older R-Class ships, it is homey, spacious, traditional and very comfortable, rather than glitzy. There is little wow factor. Although the ship is only about 5 years old, it seemed dated. For example, it lacked electronic aids such as an app on your phone, or interactive screens with port and event information. THE CABIN We had a Penthouse 2. More storage than we could possibly use. Extremely comfortable pillows and bed. High quality bedding. Very well planned layout. Beautiful bathroom with seperate shower. Large walk-in closet. Clean and well maintained. Excellent service as well SERVICE Service was beyond excellent and very friendly. Seemed to be a well managed, happy crew. FOOD Oceania claims to have the Finest Cuisine at Sea. I have a mixed opinion on that. We ate twice at Polo Grill, Toscana and Jacques. Food, service, decor were excellent. We had three dinners in the MDR which were also good. Each night, essentially the same menu as the MDR is available at the Terrace Cafe (Self Service buffet), and we had a wonderful evening eating on the terrace while docked in San Juan. So here is the issue...lunch in the Terrace Cafe was very weak, with an extremely limited selection. Even Waves Grill does not offer a chicken sandwich. While the food in MDR was well prepared and presented, the selection was very limited. If you do not eat pork/bacon/pancetta or fish, the choices were absolutely minimal. Service hours were also an issue. The Terrace Cafe was open from noon till 2pm. The MDR from noon till 1.30. Waves 11.30 till 4pm. So if you spent a day at the beach, and returned late to the ship, your only option was Afternoon tea (4pm to 5pm) or room service. ENTERTAINMENT Never a strong point on Oceania. While most of the shows were energetic, they were nothing special, with one exception. On the last day, they had a special pre-dinner show, "World Beat", which was head and shoulders above their other shows...so it can be done. I also want to mention that we greatly enjoyed the classes in the Culinary Center (need to book before you cruise, as space is limited) and we had a wonderful artist-in-residence who ran a series of excellent sessions, which were packed. Also need to mention the outstanding enrichment lecturer, Cloeta Massie, a marine biologist who was one of the most entertaining and knowledgable lecturers I have experienced on land or sea. CONCLUSION A relaxing cruise experience on a very comfortable ship. Yes, we would book Oceania again. Read Less
Sail Date: December 2018
We have been on several cruises mainly around the Mediterranean and wanted to try the Caribbean. We normally cruise with Cunard, but they hadn’t any sailings when we were free so decided to try Oceania as we do like our food! We had ... Read More
We have been on several cruises mainly around the Mediterranean and wanted to try the Caribbean. We normally cruise with Cunard, but they hadn’t any sailings when we were free so decided to try Oceania as we do like our food! We had three days in Miami first as we hadn’t been there before. Miami is great for a short break, but I wouldn’t want to stay much longer as not a lot to explore once you have done the Ocean Drive and South Beach area. The ship is fantastic and well presented. Our cabin was spacious and the butler service second to none. Just as good as Cunard. We loved the restaurant choices and had excellent meals in every one apart from a tough rib eye in the Polo Grill. Red Ginger was the best by far. The breakfast in bed was superb. We had the upgraded wine package which was good, but I would have preferred a wider selection of wines. We didn’t do much in onboard entertainment other than the quizzes, but there was plenty to do and other passengers seemed to enjoy it. Service and cleanliness was top notch. The range of ports we visited was good. The excursions, as with all cruise lines, were pricey so we only did one. We found getting a taxi with a knowledgeable driver gave us more flexibility and better value for money. The booking people on the phone were not brilliant. Definitely would cruise with Oceania again. Read Less
8 Helpful Votes
Sail Date: December 2018
We previously sailed on the Insignia. We have never been to Cuba before and the cruise stopped at three ports in Cuba. The embarkation was a little slow for a smaller ship. The dining was very good in all the restaurants on board. The Wi ... Read More
We previously sailed on the Insignia. We have never been to Cuba before and the cruise stopped at three ports in Cuba. The embarkation was a little slow for a smaller ship. The dining was very good in all the restaurants on board. The Wi Fi access is free one device per cabin. The speed was very slow at times and some websites would time out before I could login. The cabin size was okay with a veranda. There was limited desk space. There were cabinets and shelves all around to store clothes and personal items. The bathroom was small with a shower and limited shelves. The lightning in the cabin was very good. There were USB ports on both sides of the bed and on the desk. There was one 220 V and 110 V outlet on the desk. There are two banks of elevators on the ship one aft and one forward. The ship was was recently remodeled. The entertainment was very good one show per night. There were activities every day, There is a full casino and bars on different decks on the ship. Read Less
2 Helpful Votes
Sail Date: December 2018
I chose this cruise for its itinerary-UAE, Oman, India, Maldives, Seychelles, Kenya, Tanzania, Madagascar, Mozambique, and South Africa. The shore excursions left a lot to be desired. The stop in Abu Dhabi coincided with a marathon. ... Read More
I chose this cruise for its itinerary-UAE, Oman, India, Maldives, Seychelles, Kenya, Tanzania, Madagascar, Mozambique, and South Africa. The shore excursions left a lot to be desired. The stop in Abu Dhabi coincided with a marathon. The downtown area was completely shut down and our hop on/off bus driver had no idea what to do. We went around the same block three times and circled a round-about four times in succession. After an hour and a half, the bus stop at public toilets for us. Everyone was afraid to get off at the three stops he managed to get to for fear they'd never see another bus. Why did the shore excursion department not know about this and cancel this tour? In Nosy Be, Madagascar my shore excursion included a beach stop. Not a beach on the same side of the island as the pier (where other excursions went), but one that was 45 minutes down a crater filled road! By the time we got there, there was no time to swim (the beach had no changing or shower facilities) and the guide moved up departure time AFTER people headed to the shoreline. Almost every excursion included a "market" stop. How many times does a person need to smell fish and meat covered in flies while it rots in the sun? I chose an excursion to a Zulu "village" in South Africa expecting to visit a real residential village. An hour and a half ride to a hotel with a cultural entertainment area-a recreated "village." Heck, one of the women didn't even know the steps to the dance. In Durban, they didn't know the market would be closed on New Year's Day! So the guide tried to fill in time by taking us to the wealthy part of town and to the soccer stadium. Unfortunately, the tour bus didn't pull up on the stadium side of the street and one of the passengers was hit by a car crossing the street. I was a little surprised that none of the excursions on this cruise went anywhere near a jewelry store or upscale shopping area. Several of these countries are known for the gemstones they mine. The Nautica was fine and my cabin was good. I dined most of the time in the Buffet since the food was as good or better the the restaurant. I did try the restaurant once. The service was slow. My server replaced my standard silverware with a salad fork and a fish knife for a steamed salmon entree with green beans which I couldn't cut. I ate in both the alternative restaurants; food and service were excellent. The worst part of the cruise was embarkation. The documents said it was at 1pm so a lot of people showed up at 1pm. A LOT OF PEOPLE! Several hundred! They made no arrangements for the crowd-no chairs, no water, nothing! Like others, I stood in line for more than 2 hours while crew with gold bars on their shoulders smiled at us. I can understand that they might not know this could happen, but THEY COULD HAVE DONE SOMETHING once it did. What would it take to have a crew member unstack the chairs that were leaning against the wall? They could have handed out number tags (the ones used for shore excursion buses) to group us and call us up when it was our turn. We still would have waited 2 hours, but we could have been seated while waiting. Read Less
1 Helpful Vote
Sail Date: December 2018
We cruised on Regatta (sister ship) a few years ago (Rio-Amazon-Miami) and had a very positive experience. This cruise (Dubai-Capetown) was disappointing in comparison. The ship is slightly aged, but kept in excellent condition. ... Read More
We cruised on Regatta (sister ship) a few years ago (Rio-Amazon-Miami) and had a very positive experience. This cruise (Dubai-Capetown) was disappointing in comparison. The ship is slightly aged, but kept in excellent condition. We upgraded to concierge verandah cabin for this trip so were prepared for the level of accommodation; no complaints. We're still not sure what "concierge service" means, though. The service was good but we didn't know what to expect above and beyond what we got on our previous cruise. We found the food and service to be excellent, especially in Toscana. I have difficulty hearing in noisy environments, so after our first meal in the Grand Dining room, I learned to request seating just inside the entrance, away from the busy waiters' serving stations. The entertainment was of average quality. A couple of the professionals were extremely talented; a couple were not. Some of the scheduled entertainers were no-shows or delayed due to travel or visa problems. One such delay resulted in an impromptu Passenger Talent Show: mildly entertaining but not what we hoped for. The String quartet was excellent -- highly professional, and the ship's band was super talented. The six young on-board performers were equally talented. They put on several very entertaining Broadway-type shows as well as separate performances. No disappointment there! With a number of sea days, there were activities like bracelet-making, embroidery, bingo, and other parlour games -- not of interest to us. Two "Enrichment" speakers helped fill in the days: one was well-informed and entertaining while the other was rather pedantic and didn't hold our interest. Surprisingly, there were no "Destination" Speakers. Adequate information about upcoming ports was very lacking and very missed! Activities (e.g., more and varied speakers) and more substantive entertainment would have helped the long sea days pass. In retrospect, the cruise itinerary could have been better thought-out. One or two of the four stops in India could have been skipped, with the time added to other stops. Sailing for a day or two (or more?) just to spend a few hours in the next port, now seems like a waste of time. For instance, we sailed west for about two days from Seychelles to Mombassa, then part of a day to Zanzibar, and then a day and a half back east to Nosy Be (Madagascar) where we anchored for only six hours! In our case, Madagascar was of more interest than four stops in India. After an hour delay in tendering plus 40-minute boat rides to and from Nosy Komba to see lemurs (a couple hours) there was no time left to go ashore in Nosy Be or any other part of Madagascar! Very disappointing! Being rather inexperienced with shore excursions, and concerned with being left behind if we were delayed returning to the ship, we opted for the security of booking through Oceania. Never again! The excursions we chose (based on brief, sometimes inaccurate or misleading descriptions) were mostly disappointments. Expensive disappointments. As an example, an excursion in Durban was described as "panoramic", which, to me, suggests there will be stops where photos of interesting places can be taken. The actual excursion was a half-hour drive to "Umhlanga Rocks" ( apparently not a natural formation, but a high-end residential community instead), another half-hour drive to "Ballito" (apparently a small beach town, popular with locals) where the guide disappeared to apparently look for restroom facilities, leaving us to wander on our own for 15 minutes, then another hour-long drive back to Durban, where we drove non-stop through the downtown area, trying to snap pictures of places like "...the Theatre, where they have plays...". As another reviewer remarked, too many excursions are made up of too many people: the guides are often too far from most of the group to be heard clearly (both on the buses and on walks). And even guides in "third-world" excursions should understand not to let their charges get strung out for a hundred feet in unfamiliar narrow streets and pathways. These examples reflect our (and others') experiences on a large percentage of our excursions. Assuming we ever do cruise with Oceania again, it's very unlikely we'll use their excursions. Many people we met aboard (some had multiple Oceania cruises) were equally disappointed and expressed strong doubts about using Oceania again. The general opinion was that after Oceania was acquired by Norwegian, cost-cutting and short-term profit-taking have caused a noticeable reduction in the level of service. Unfortunately, our many good experiences on this cruise (especially with the crew and staff members) were offset by the excursions and other disappointments; we don't expect to use Oceania in future. Read Less
Sail Date: November 2018
This was our first time on Oceania. We've done a bunch of Caribbean cruises over the years, and kinda got burnt out on it, but the lure of Cuba made this cruise of interest to me. I know Oceania makes a big deal about their food, ... Read More
This was our first time on Oceania. We've done a bunch of Caribbean cruises over the years, and kinda got burnt out on it, but the lure of Cuba made this cruise of interest to me. I know Oceania makes a big deal about their food, and for the most part I would say that they delivered. The dinners that we had in specialty restaurants Red Ginger, and Tuscan Steak were outstanding (5 star). The Grand dining room was excellent too, but just not quite on the same level as the specialty rooms. The only complaint my wife had was about the "lobster bisque" which she ordered both in the Tuscan Steak, and in the main dining room. She said it tasted like fish soup, not lobster bisque. Now I know I'm being a bit picky here, and if this was our only complaint, well then things weren't so bad. The stateroom was adequate, with the bathroom being very small. I was prepared for this though, as I had previously read comments online regarding this. Decor on the ship itself was very elegant, but unfortunately Oceania is intent on mucking this up next year by refurbishing their ships using some sort of boring, modern, monochromatic gray color scheme that came from a Marriott hotel somewhere in Newark, NJ. Too bad that they are going to do away with the elegance of this ship. But for me the best part of the cruise was the 4 o'clock High Tea in Horizons. Just a surreal experience looking out at the ocean while the string quartet was playing, eating finger sandwiches and miniature tarts. Just grand. Would I cruise on Oceania again? You bet I would, but this time probably with a European, or Asian itinerary. Read Less
Sail Date: November 2018
The cruise had a fabulous itinerary and we chose it for that. We were not disappointed. The cruise was amazing and the ports were phenomenal. Everything was interesting and easily explored. Sometimes we had to travel a distance from port ... Read More
The cruise had a fabulous itinerary and we chose it for that. We were not disappointed. The cruise was amazing and the ports were phenomenal. Everything was interesting and easily explored. Sometimes we had to travel a distance from port to the points of interest but that is often to be expected with a cruise. We could not have been more pleased with the choice of ports. We arranged for private shore excursions and were so happy we did. In 2 ports we took ship tours because there were no private tours available. In Limassol, Cyprus, the tour was OK - not great, but interesting. In Salalah, Oman, the tour was absolutely terrible. The ship should have given everyone a refund of the money they charged. The tour was to be 4 hours and it ended up being 2 1/2 hours because of immigration problems. However, the tour was terrible, uninteresting and not worth even $25. Just horrible. We complained, as did many other people. My recommendation is to stay away from ship tours if at all possible. The ship was lovely and it was kept very clean. We had a problem, however, with service in the Grand Dining Room and in Waves Grill. Both seemed to be short-staffed. Many times there were tables that needed to be bussed at Waves. Since this is an outdoor venue and the weather was lovely, many people wanted to sit outside but we had to bus our own tables sometimes. The staff just couldn't keep up with it. The service in the GDR was excruciatingly slow most nights. We didn't find the wait staff overly friendly - certainly not as it had been on other Oceania sailings. Something was off on this sailing and it was noticeable to many. The menu in the GDR was unspectacular and often plain boring. Several nights there was nothing that any of us wanted. The Jaques Pepin menu never changed and was very tired by the end of the cruise. The specialty restaurants were much better, with better service and food. We found Toscana a bit more to our liking than Polo Grill because the wait staff was better. The food was more inconsistent in Polo Grill, too, but both were FAR better than the GDR. We were able to eat 6 times in the specialty restaurants and we were very glad we could b/c the GDR was just not up to Oceania's normal standards. Add poor service to that on some nights - a 15 minute wait for a waiter to even come to the table!! - and it was a recipe for dissatisfaction. We always went to Happy Hour in Horizons and had one server who was outstanding, Beverly. She was attentive, knew our drink selections after the 2nd day and was always cheerful. If we didn't sit in her section, she would come to us and ask us why we weren't sitting in her section. She really cared about us and proved that good service is still possible on Oceania. She made our evenings so very enjoyable. Our cabin was always kept clean, however, when we first arrived, we did not see our cabin steward until the next day! This is unheard of. We knew the name of our attendant but we never saw him. I called for extra hangers and they took forever to arrive. Poor service there on the first day. When we finally saw our cabin steward the next morning, we found out it was not the one who had been assigned to us. The steward originally assigned to us had left the ship in the embarkation port. We figured that there had been some personnel problems b/c surely they would not have assigned him to our cabins had they known he was leaving. Still, no word of explanation nor was there an apology for the replacement. And we still would not have met our new steward if it hadn't been for the fact that he was in the hall when we left the cabin the next morning. Another "off" thing about this sailing. The Cruise Director, Julie James, is a bit tired and long in the tooth. She was our Cruise Director once before and we didn't think she was all that great. She is friendly and bubbly but that's about it. She doesn't expend a lot of energy getting to know her crowd. We have had CDs who are much more engaged with the passengers. The production entertainment staff was engaging and the kids worked really hard but they were not all that good. They were as cute as they could be but they didn't seem to be that skilled. Sometimes off key in the singing. The dancers were very good and far more skilled. The hired entertainers (magician, musician, flautist) were excellent. They could not have been better and we enjoyed them tremendously. The professional lecturers were outstanding and we enjoyed their presentations. Since we were seeing so many foreign ports, their input and information was extremely valuable and helpful. All in all, we have loved Oceania and are willing to give this cruise experience in the cabin and dining room areas a pass. Perhaps something was going on that we were not aware of as passengers. Certainly, we have experienced a much better Oceania in the past. We hope that this is not becoming the standard because if it is, we will be turning our allegiance elsewhere. An outstanding itinerary cannot make up for some of the issues we found. Read Less
1 Helpful Vote
Sail Date: November 2018
We chose this cruise because we haven’t been to the Canary Is., and were looking forward to visiting. As explained earlier, we still haven’t visited them.. The Captain Did the right thing by avoiding the 70ft waves that hit Tenerife. ... Read More
We chose this cruise because we haven’t been to the Canary Is., and were looking forward to visiting. As explained earlier, we still haven’t visited them.. The Captain Did the right thing by avoiding the 70ft waves that hit Tenerife. The Company did the wrong thing by not crediting our accounts or offering some compensation for the missed ports and fuel savings. it was also wrong to not totally reimburse passengers for the price of booked tours. Embarkation and disembarkation were handled efficiently. We will not let Oceania book our airfare again. this was their second chance. this time we travelled for 21 hours joining the ship in Barcelona from Phoenix. we actually enjoyed the 8 sea days with no schedules to keep or ABC tours to take. did a bus tour on our own in Malaga, a very lovely town. entertainment on board was to our liking. Yes, the production company is young. But, unlike some, the singers can indeed dance, and the dancers also can sing. a few flat notes here and there. If you want Broadway caliber, those BIG ships or Broadway are the Place for you. all on board staff, except one front desk guy seems to be happy doing their jobs and were very kind. We did meet two women who enjoyed soaking In their tubs. Most of us wish the showers had taken the place of those tubs which just took up valuable space. How small? well, If you dropped your soap you had to open the door to be able to bend down and retrieve it. Hubby says this is the best food at sea, Regent is right there in the running too.we enjoyed all the specialty restaurants. Food at Jacques, as you may guess, is very rich. the main dining room offers a fine selection each meal as well as the waves grill and the big buffet. the special brunch buffet featured all the ice carvings and specialty desserts, and beautiful fruit and.vegie displays. Read Less
9 Helpful Votes
Sail Date: November 2018
This is cruise 18 with Oceania on all ships but Serena. I am not sure if i have been unlucky but the service level was less than “normal”. For example at the Sunday brunch my wife and i finished before any staff member asked us if we ... Read More
This is cruise 18 with Oceania on all ships but Serena. I am not sure if i have been unlucky but the service level was less than “normal”. For example at the Sunday brunch my wife and i finished before any staff member asked us if we wanted water, juice or anything else except cocktails. At dinner in the dining room the opposite, cant find a drink waiter and have to ask. It seems there is a staff shortage. The other annoying thing is the berths, there was a German ship “AIDA’ shadowing us and in every common port it had the in town berth when one was available and we got the container terminal. This happened even when the advertised Oceania berth was in town. Is all this Norwegian cost cutting a little at a time? I also note that the level benefits are being downgraded next year. In a way that is good news for me because the loyalty program did have me captive to an extent so I now feel less trapped. About to try Viking for the first time and maybe not the last. Have already tried Ponant and although it is a very different product being “expedition” yachts of 200 pax it has overcome finding new places to cruise given i have exhausted the Oceania network. Read Less
2 Helpful Votes
Sail Date: November 2018
Nautica is one of 8 identical ships built for Rennaissance cruise line. Azamara have 3 and Oceania have 4. They are small enough to get into ports which larger ships cannot and therefor have better itineraries. the weather on this cruise ... Read More
Nautica is one of 8 identical ships built for Rennaissance cruise line. Azamara have 3 and Oceania have 4. They are small enough to get into ports which larger ships cannot and therefor have better itineraries. the weather on this cruise had several days of rough weather resulting in missing the first port which was changed to Naples. We did back to back cruises and the weather improved as we headed south. The food on this cruise was outstanding. The main dining room frequently produced meals the equal of the speciality restaurants. This included the lunch menu. Additional meals in the speciality restaurants could be booked at the desk in the terrace cafe every morning.The other outstanding feature was the friendliness and helpfulness of the staff from general manager to cabin steward. This attitude more than made up for the weather. We chose the excursions from the 3 choices of the "o" life choice before the cruise so we did not have to pay extra to the cruise fare. The excursions were standard and similar to what can be obtained on other cruise lines. If we had paid the prices extra we would have been overcharged by some margin. Similarly the prices for alcoholic beverages were very high. The cabins on the "r" class ships have small bathrooms. When the forthcoming upgrade of Oceania's ships takes place it would be money well spent if the shower cubicle were extended as well as putting on a folding door. This would be preferable to to cosmetic changes. We benefit from the excellent Oceania loyalty programme. We are disappointed that in November 2019 the higher grades may be penalised If the food service and itinerary are priorities Nautica is a good choice. Read Less
1 Helpful Vote
Sail Date: November 2018
Travelling alone for the first time I found the staff very helpful,friendly and accomodating. The choice of meals in the Main Dining Room was very limited and was very salty overall including the Terrace Grill.Overall I enjoyed it. The ... Read More
Travelling alone for the first time I found the staff very helpful,friendly and accomodating. The choice of meals in the Main Dining Room was very limited and was very salty overall including the Terrace Grill.Overall I enjoyed it. The Ship was on it's last voyage before dry dock where it was getting a complete overall,so a lot of the other things will not apply. I loved the itinerary of this cruise because it was one of the few that included Bermuda, but because of the time of year we encountered some bad weather and could not get into one Port but nonetheless I still enjoyed the Cruise. The entertainment at night was varied,but wasn't of the caliber of some of the other cruise lines. The Dining Room staff were accomodating in trying to seat me with another couple most of the time. I met a lot of many wonderful people on the cruise which is why I love travelling on a smaller ship. Read Less
Sail Date: November 2018
We chose this cruise because it was recommended by a friend who also was traveling with us. It was beyond our expectations. The only complaint we had was the carpet in our cabin either needed replacing or a good shampooing. When we ... Read More
We chose this cruise because it was recommended by a friend who also was traveling with us. It was beyond our expectations. The only complaint we had was the carpet in our cabin either needed replacing or a good shampooing. When we mentioned it, someone came to our door and apologized for the condition of the rug and explained that once this cruise was completed, the entire ship was getting an overhaul. The food for the most part was very good. I think they need to have better entertainment though. We ate in The Grand Dining Room, Jacques, Toscana, The Polo Grill and the Red Ginger. All the meals were delicious. The tours we picked were also pretty good. Our cabin was 10063 and we had concierge service which was exceptional as was our cabin steward I Wayan was also wonderful net our every need. On the whole I would definitely recommend recommend the Oceania Riviera Ship. The staff was wonderful and courteous. There was one problem with disembarkation, Our bus took us to the wrong terminal , he took us to number 2 instead of number one. We had already taken all of our luggage from the bus and then had to put it back on and that was a pain for we got to the airport later than we had expected with not as much time to get something to eat before we had to get on the plane. It probably would have been much better if we had taken a taxi and also less expensive. Read Less
3 Helpful Votes
Sail Date: November 2018
As first time cruisers with Oeania, chose this cruise for two reasons: (1) had reserved twice and cancelled because found very similar cruise at almost the same price with Regent Seven Seas, and (2) this cruise took us to places we wanted ... Read More
As first time cruisers with Oeania, chose this cruise for two reasons: (1) had reserved twice and cancelled because found very similar cruise at almost the same price with Regent Seven Seas, and (2) this cruise took us to places we wanted to see again (Dubrovnik, Kotor, Valeta, Monaco, Marseille), price was very attractive and the potential alternative (RSS) is no longer in quality and value what it once was. Our experience began arriving at Venice 3 days before embarkation only to encounter record flooding forcing us to almost swim to our hotel just off Piazza San Marco and again swim to emark on the Riviera. Fortunately, we were able to find a porter to take our bagggage and buy boots to waddle behind him.. Embarkation was OK, having to walk under the drizzling rain for abour half a mile, but quick and easier than expected. Cabin was as expected, not large but not small, adequate balcony, very well maintained and excellent attendants. Bathroom much larger than expected with all the amenities expected, shower equally as expected. And by expected we mean in terms of Oceani's own promotional advertising and our own perception comparing other cruise lines we have experieced such as Azamara, Cunard, Crystal and Regent Seven Seas. Dining was much better than expected even though twice we found hairs in our meals. The quality and variety of the food quite good, if not excellent, served by crew members who prevented passengers from touching the food even when doing so would not have affected other food. Service was not only clean and efficient, but very friendly and helpful. All dining areas were bigger and amplier than in most other ships we have cruised, with the decoration very comfortable, if not attractive. Very few times were we forced to wait for a table, which upon being vacated were immediatly cleaned and prepared for use again. Better than expected, since it constantly attracted our attention, was the quality and variety of fruits at breakfast time, especially tropical frutis like papaya and mango, along with kiwi, which were almost always ripe and sweet. Less than expected, the variety of plain bread (as opposed to sweetened breads and pastries), such as what one finds at bakeries and in fact in ALL other ships we have cruised (especialoly european style breads, which are much better than american style breads). We tried breakfast at the main dining room once and decided it was not for us. We never visited the main dining room at lunch and only once for dinner, both times deciding it was not for us.. (No comment regarding food and service,) The buffet lunch was equally good in quality and variety , as was the buffet dinner (although we frequented the specialty restaurants as often as we could, considering them much better in all respects. Particularly Polo Grill and Red Ginger, without implying that Jacques and Toscana were inferior. Significantly more attractive than the other three was the service at Red Ginger and in our view the quality and variety of offers at the Polo Grill was superior to the other three. But all were excellent and we recommend taking advantage of them every time possible. Entertainment was for us good but not excellent. In our view, the singers were not what we expected in terms of profoundness and extension of voice. Their dancing was very good, but as in other ships rather mechanical and repetitive. Nonetheless, we enjoyed the performances and would suggest Oeania add more comics, magicians (the one who performed was above excellence and should be hired as a permanent contributor) and classical piano performers. In this respect, a comment regarding the theater. Although excellent in seat comfort and amplitud, we consider it should be improved by either raising the stage or increasing the incline. It is very difficult to really enjoy performances from the back because of insufficient incline or the stage too low. At the various bars and public rooms such as Horizon, the performers were all excellent, particularly when playing classical mushic. Suggest adding more music appropriate to the predominantly elderly passengers (such as us) with pieces from the 30s to the 50s. The pool area actually better than expected because of its size and comfort. The elevators very efficient and ample, although at times somewhat unavailable due to excessive traffic, which is to be expected. Our Consierge was excellent and the facility equally excellent, both in all respects, as our two cabin attendants. We did have difficulties with the toilet, which several times decided to have its own way forcing us to call for help from the Reception to reestablish its proper functioning condition. We do not know the cause and look forward to having it permanently fixed as soon as possible. Reception staff was efficient but we found it too serious and somewhat unfriendly in many occasions, perhaps because of their long hours at work and the many requests they may have been receiving from guests like us. Hence, not what we expected, when comparing with other cruise ships we know. Bar tenders, on the other hand, were at all times very friendly although not as efficient or well prepared as perhaps they could or should have been. In this respect, we do praise Oceania for its Happy Hours that reduced the price of drinks by half, since their premium package is overwhelmingly unreachable ($59.95 pp/day meaning daily ingestion of 4 drinks at an average price of $15 per drink to just cover the cost, whether wine or spirits), since walking to one/s cabin was not always smooth. Excursions were as expected, including the tenders when needed. Well organized and exercised. Excursion staff, however, not very helpful in resolving issues. This happened to us with respect to disembarkation, which they could have easily resolved but insisted they could (would) not. In the end, what we had requested became null because the ship did not apply its established rules, deciding in favor of the flexibility we had requested (we are sure this had nothing to do with our request, rather due to port authorities). Finally, we were surpried to see so many passengers with disabilities, more than what we expected, even when we have cruised on Regent Seven Seas (many times) and Cunard (also many times), and even more surprised with the excellent service to attend to those in need, at all times and at all places. Even when not necessary or needed, some crew member would appear to serve if and as required, quite often even when not required, just in case. Hence, the cruise line's demonstrated preparedmess at all times, even if or when affecting passenger tranquility -- frequent crew exercises and avoiding two planned ports (Spanish Canary Islands) because of a potentially troublesome ocean, enabling us to enjoy two additional days at sea (which was minimally motioned, in my opinion although no in my wife's opinion). Read Less
10 Helpful Votes
Sail Date: October 2018
This was our 7 time with Oceania.. Anyone planning on taking a cruise with Oceania Cruise line please read this, what I affectionately call my CRUISE FROM HELL. I have never done this before but we have been treated so badly by this ... Read More
This was our 7 time with Oceania.. Anyone planning on taking a cruise with Oceania Cruise line please read this, what I affectionately call my CRUISE FROM HELL. I have never done this before but we have been treated so badly by this cruise line others should know what happened. Please, Please Share, People need to be warned. My husband and I took the Fall Splendor Cruise from New York to Montreal, leaving on Tuesday, October 23rd for 10 nights. It started in NYC and we immediately noticed a drop in temperature. Boarding the ship was easy and our cabin, Vista suite was ready early. Our first night on the ship and our cabin was very cold. By the time we reached Boston it was unbearable, so we called down and a repair person was sent up. The blowers weren't working right was the first of many diagnosis's. The one door to the outside was bleeding air very badly so someone else would come up to fix that. The blowers were adjusted and the doors were sealed better. Once we docked in Boston, our first port of call, we got off the ship for a little while and took the provided shuttle to Quincy Market. We were bundled but it still was very cold. We were notified that our intended stop in Sanguenney was cancelled because the authorities had closed the park there because of cold weather. It was too cold even for Canada. That night our room was again very cold. We called again and this time the thermostat wasn't working right so that was replaced but our door still kept whistling. They would work on that too. While in Newport, RI, we heard that there was a "Nort easter" coming. We became concerned but was told the ship wouldn't put us in danger. We skipped Bar Harbor, the highlight of the cruise for us, as it wasn't safe to dock.The second trip change On the way to Halifax the seas were so rough, too rough for any ship to be out and I spent the night in agony, throwing up all night and moaning. I couldn't pick my head off the pillow without throwing up. I prayed for daylight and hoping to be on Terra firma by 7 Am at the latest, but the announcements kept coming all day long that the port was closed Finally I called the infirmary and spoke to the Nurse. It was Sunday and they were not on duty, so I paid whatever I couldn't take it any more. I received two shots. I couldn't stay in 7005 as the nurse told me that is the worse place to be with the night we just had. There was no promise of the next night being any better. Finally at 8:30 PM we did dock at Halifax as the ship had to refuel. They stopped for 3 hours in Halifax, which was not much of a stop. We were then advised that we’d be skipping the intended stop in Sydney, change number 3. Would be leaving Halifax at 0200 and sail “forever” in whatever seas there were to Quebec City. We decided “enough was enough” and got off by 9:30 PM luggage and all. A taxi driver, Rex, a native of Halifax told us that no ships should have been out on a night like the one that just passed. My husband and I agreed with him. It felt so wonderful to be on solid ground. This was our 7th cruise with Oceania and we trusted the cruise line. You had many films on the TV about their plans to refurbish the Insignia. I think they waited too long. The ship was not in great shape and that door never stopped leaking. The cabin did warm up after they changed the thermostat, and we spent 3 of the 5 nights on the ship freezing. This cruise should either not been scheduled at all or have been cancelled as soon as they saw the temperature dropping and that a storm was coming in, that is why all those ports were cancelled. This was too late in the season for Oceania to have a cruise to Montreal. They did put us in danger so Please do not take a cruise on Oceania, because I care about your safety and comfort, Oceania does not. Read Less
10 Helpful Votes
Sail Date: October 2018
We have just returned from the worst cruise experience ever. The atmosphere on board when the ship docked at Halifax was close to a mutiny. The Captain was being asked to explain why we had endured four days out of ten on the sea instead ... Read More
We have just returned from the worst cruise experience ever. The atmosphere on board when the ship docked at Halifax was close to a mutiny. The Captain was being asked to explain why we had endured four days out of ten on the sea instead of one. Why the ship had arrived at Halifax at 22-00 ? My wife had to spend the day in the cabin due to the ship circling for most of the day feeling sick and giddy. Then to add insult to injury a bill was received from the Doctor for $445 for my wife’s treatment for sea sickness---a more appropriate action would have been a note and some flowers to say sorry. It is outrageous to charge a single dime for her treatment caused by the ineptness of the ship . One of your ship staff admitted that out of the last seven scheduled stops at Sydney only once did the ship dock There were many guests calling for an explanation from the Captain and were given the lame excuse that he was asleep. There was not any explanation given for the delayed arrival at Halifax. The General Manager was given an extensive list of cabin numbers so that he could offer an explanation for the delays but he did not have the courtesy to reply. There were free drinks offered to say sorry but these are of no value if you are teetotal Additionally I had requested an anniversary cake and it took three reminders before the “surprise” arrived. The helpful waiter offered to deliver it to our cabin and we are still waiting for its arrival……. I complained about the portion size of the fish at the Toscana restaurant and did not get a proper explanation, only an ansafone message saying that the Restaurant manager will call back. I am still waiting….. The attraction to the cruise was New England in the Fall and the attractive eight places to visit. In the event there were only four Can’t help feeling that the Cruise was for the benefit of Oceania and not its passengers so that passengers could spend more while the ship sailed the Ocean. How wise was it for this voyage to have taken place given the weather conditions in the Atlantic at this time of the year I would like to say that the staff in the dining room and cabins went out of their way to be helpful. The ship was tastefully fitted out but I felt that the entertainment was under par Read Less
4 Helpful Votes
Sail Date: October 2018
We chose this cruise because of the itinerary. The ship stayed in Cuba for the entire cruise which was great. Absolutely loved Cuba. In Havana the city tour is a must in order to learn about life there. We also did a farm to table ... Read More
We chose this cruise because of the itinerary. The ship stayed in Cuba for the entire cruise which was great. Absolutely loved Cuba. In Havana the city tour is a must in order to learn about life there. We also did a farm to table experience which was amazing. As far as the cruise experience we were so excited to take a “luxury”cruise! However, we found ourselves wondering when the luxury was going to start. An upgrade got us a bottle of champagne nothing more (most expensive champagne ever!). Average cruise meals, average cruise wines and to our surprise the “free” drink package was a total joke. It included wine at dinner only which was a shock!! What? The entertainment was average as were the specialty restaurants. Of course we had to pay another $160 to “upgrade”. There was absolutely no difference in that cruise than any other cruise I’ve been on. In fact I think Royal Caribbean is a much better cruise experience and the cost is half of an Oceania cruise. Also, FYI the ship is OLD and needs a refurbishment, and the pool was tiny. To sum it up, loved the destination but did not understand why Oceania claims to be a luxury cruise line. Lesson learned. Read Less
4 Helpful Votes
Sail Date: October 2018
We were attracted by the itinerary as it visited some places to which we had not been before and we were swayed by the marketing that promised so much but as we discovered actually delivered well below our reasonable expectations. The ... Read More
We were attracted by the itinerary as it visited some places to which we had not been before and we were swayed by the marketing that promised so much but as we discovered actually delivered well below our reasonable expectations. The food arrived invariably tepid or cold and was sent back. The tables were being cleared before all the table had finished eating. The drink prices can only be described as a rip off!!! A run of the mill wine we buy for £7 is marked up at $45 plus 18% service charge. The shower was cold for the early part of the cruise as was the cabin for the whole trip despite our represenations. The wind was lifting the curtains in our cabin and the noise of it could be heard by reception!!! Gaffa tape was provided as a short term measure but it was never fully weathertight. The entertainment was mostly disappointing apart from the pianist. We have enjoyed a number of other cruises but we would not sail with this Company again. Read Less
6 Helpful Votes
Sail Date: October 2018
We chose this cruise because of it's itinerary from Montreal to New York. We chose Oceania because of it's food and luxury. The itinerary was great even though the weather has not been too good. The cabin was comfortable ... Read More
We chose this cruise because of it's itinerary from Montreal to New York. We chose Oceania because of it's food and luxury. The itinerary was great even though the weather has not been too good. The cabin was comfortable enough but too small compared to equivalent luxury small ships. It was also dated, main problem was the old, small plastic shower room, and the storage was about enough for 2 weeks, any longer and there's not enough storage. Other reviews say the same thing. We are in cabin 7088 which suffers a lot from engine noise, again a sign of poor design and age. The noise was very disappointing so keep away from 7088 if you can. Because the weather wasn't great and fairly cold the outside spaces and dining was not being used. This made the ship seem absolutely packed. I think this is because the cabins are small so there are too many passengers for the ship facilities if the outside spaces can't be used. Getting a seat for afternoon tea is impossible if you're late. We had a problem on the first night where we had to wait for 50 minutes for a table for the grand dining room, we were eventually the last in. We found that when we got in there were plenty of empty tables which hadn't been reset. We were told it was because people weren't using the other facilities. We did get a good outcome as we got extra bookings in the speciality restaurants as a result and everyone was apologetic. I just think there are not enough indoor facilities if people can't go outside. This is possibly caused by the small cabins allowing more passengers than the facilities can really support on a small ship. Having said all that we are enjoying ourselves, the food is generally very good and the staff and friendly and helpful. If you drink I would strongly suggest you get the drinks package.as drinks are expensive on board. Read Less
2 Helpful Votes
Sail Date: October 2018
We selected Sirena and Oceania because the schedule was good for us and the itinerary just what we wanted. Sirena is a smaller cruise ship than previously booked and we wanted to see if size and quality of ship, as advertised, were ... Read More
We selected Sirena and Oceania because the schedule was good for us and the itinerary just what we wanted. Sirena is a smaller cruise ship than previously booked and we wanted to see if size and quality of ship, as advertised, were true. Sirena did not disappoint on either account. With only some 680 passengers the ship was well proportioned for this capacity and certainly there was never an issue with numbers or access to restaurants or facilities. We booked a Concierge Stateroom which was certainly big enough for us although the ensuite was compact, This is an older ship that doesn’t show its age yet has all the features of a stately ship. The ship was immaculately clean and the internal passageways and staircases were equally fastidiously maintained. Ship’s staff were excellent, attentive and ever-present to meet your every need. Food standards were exceptional! Day to day organisation was discrete-with brief rundown of events/activities broadcast once and then you went and did your thing. Everything was included in the cost except alcohol and shore excursions. There was no hassle Re photos or any other big ship pressures eg art sales etc. Perhaps the only - and often mentioned criticism- was the cost of shore tours. They were very expensive. We did our own research and booked tours independently ourselves. We selected the OLife option when booking to cover off internet and gratuities. All in all a very well presented ship with outstanding staff and exquisite food. Read Less
12 Helpful Votes
Sail Date: October 2018
We had a great experience on an Atlantic crossing on the Riviera a few years ago so when we found a Panama Canal cruise with oceana with el Salvador, Nicaragua and Cuba on the itinerary, we signed up. During our safety drill, before even ... Read More
We had a great experience on an Atlantic crossing on the Riviera a few years ago so when we found a Panama Canal cruise with oceana with el Salvador, Nicaragua and Cuba on the itinerary, we signed up. During our safety drill, before even leaving port in San Francisco, we were told that because of hurricane, we will be skipping Cabo’s, El Salvador and Nicaragua, substituting instead San Diego, all for our safety. We can understand substituting San Diego for Cabo’s, but El Salvador and Nicaragua were 9 and 10 days later, with hurricane heading north while we are heading south. Deciding to chuck those ports at that time seemed premature. Sure enough, two days later, the coast was clear, but we were told it was too late to reinstate the original itinerary. Despite the fact that we still had a week to go before originally scheduled dates of arrival. And as though this was not enough, and despite the three extra sea days, we arrived five hours late in Costa Rica so any meaningful tours were cancelled. Instead, we took a tour called Scenis Costa Rica with half of the tour in the dark since the sun sets there at 5:30. Four excursion were included free on this cruise so Oceana saved a nice tidy sum with all these changes, just on abandoned shore excursions alone. It doesn’t matter how good the food or services were when ports of call get jettisoned so opportunistically! If we just wanted sea days, we would have taken a much less expensive repositioning cruise. Yesterday we learned that oceana was purchased by Norwegian since we last cruised on the Riviera. What a shame to purchase a line with impeccable reputation and then ruin it! Read Less
5 Helpful Votes
Sail Date: October 2018
I have been on 2 previous Oceania cruises and chose this one because it left from San Francisco to many ports I hadn't visited and through the Panama Canal. Unfortunately, we changed itinerary for 8 days due to a tropical storm and ... Read More
I have been on 2 previous Oceania cruises and chose this one because it left from San Francisco to many ports I hadn't visited and through the Panama Canal. Unfortunately, we changed itinerary for 8 days due to a tropical storm and missed 5 excursions. Communication from Captain or cruise director was terrible. No explanation for any thing. Morale among the passengers was very poor. I'm sure they lost some loyal customers (including my husband and myself) The food in Grand Dining Room and The Terrace is still very good, but a step down from what we experienced on previous sailings. Toscana and Polo Grill are still wonderful. Service staff in general were lovely, but some were poorly trained with snafus on drink orders and restaurant reservations which seemed to disappear even though we had the print out summary of our reservations from the front desk. There was no explanation, no apology and we were supposed to feel grateful that they managed to "fit us in." There were power outages and some ship sections experienced non- flushing toilets at times. The ship is due for an overhaul and we got the impression it had many ongoing mechanical issues. But none of this was address by the staff. Our cabin was quite nice and kept very clean by housekeeping staff. There was good entertainment and plenty of activities like Trivia, golf putting, shuffleboard, ping pong, Bridge lessons and games, casino w slots and poker tournaments, karaoke. But we went for the port visits and excursions, not endless sea days. Read Less
7 Helpful Votes
Sail Date: October 2018
We selected this cruise for it's itinerary - San Francisco to Miami with stops in Catallina, Cabo San Lucas, Acapulco, El Salvador, Nicaragua, Costa Rica, Panama, Columbia and Havana. On day one an announcement was made that ... Read More
We selected this cruise for it's itinerary - San Francisco to Miami with stops in Catallina, Cabo San Lucas, Acapulco, El Salvador, Nicaragua, Costa Rica, Panama, Columbia and Havana. On day one an announcement was made that because of Hurricane Sergio we could not stop at Cabo San Lucas, El Salvador, Nicaragua and we would get to Costa Rica very late in the day. Pretty quickly "Hurricane Sergio" fizzled out. With no further explanation the ports were not added back in. When questioned, the Executive Consigliere and others had no answer. The best we got was "we would arrive at the port at night". This explanation made no sense. While I am very in favor of safety, this seemed to be an opportunity for Oceania to save on port charges. Is the increase of spending on days at sea better for them? Some of the passengers had been on the Regatta prior to this cruise for an Alaska cruise (back to back cruises). The port in Juneau was deleted because of wind. These ports deletions gave us many more days at sea. On a small ship there is only so much bingo (45 minutes a day) and shuffleboard you can play. Another passenger told us that on a previous Oceania cruise that was to include Easter Island there were 11 straight days at sea also because of deleted ports. At the halfway point of the cruise we were given a survey to complete. We felt that the Main Dining Room food quality had really declined since our last cruise. We had several staff personally find us and discuss with us and try to rectify. Of course we mentioned the deletion of the ports on the survey - NO ONE addressed that with us. The excursions were not as good as we have experienced in the past. The last one - Highlights of Havana - was a waste of time and money. It was a bus tour. While the very high back seats were comfortable, they blocked vision. We could see very little from our seats. The tour guide was very hard to understand and he took us to a cemetery and told us we would have a special guide there who we should tip. The special guide spoke no English. Also the bathroom on the bus was out of order. Not good with the age of the group. Food in the specialty restaurants was excellent. Service there was excellent as well. Cruise Director did a good job. Read Less
4 Helpful Votes
Sail Date: October 2018
We chose this cruise because of the great intinerary, half of which we never got to see. Before we even left San Francisco it was announced that we would be skipping three of the ports and we got to Costa Rica too late to do anything, ... Read More
We chose this cruise because of the great intinerary, half of which we never got to see. Before we even left San Francisco it was announced that we would be skipping three of the ports and we got to Costa Rica too late to do anything, basically missing four ports. There was no credible explanation given. Never an apology or offer off compensation. To top it off we had a horrific experience on the tour in Cartegena and asked for a refund. Hah! Of course not. This was our third and last Oceania cruise. Every one has had ports canceled with no offer of refunds or credits. We went on an Easter Island cruise two years ago and they cancelled Easter Island!! The food was mediocre. The entertainment was good, as were most of the crew members. Oceania customer service very poor. Every passenger we spoke to on the ship said this is their last trip with Oceania. Read Less
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