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17 Helpful Votes
Sail Date: March 2019
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was ... Read More
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was advertised our own personal Butler, (which was shared by many other suites so personalized is the farthest from the truth.) He is given too many rooms to service. We also understood we would have preferred tendering, (which we were first to get tickets, but told we would be last. Yep, last to tender.) We almosted missed our excursion. Does the ship care? Nope! If you book through them then you are first to tender. *Know b4 you go! Next the food. Why does everyone rave about the food? Ugg! My wife got sick on the fish. It was not cooked though enough. The Caesar salad is soaked in dressing every time! It was gross! Our friends lobster was over cooked. The buffet breakfast is pretty good but basic. We ordered room service breakfast. The scrambled eggs were runny, boiled eggs inconsistent. The fruit was mushy & over ripe most of the time. If you wear a hat to dinner, be prepared to be kicked out!! We were late for almost every port with little time anyway. Then paying extra to be in a PHS and having to be last to tender. What a slap in the face. Bottom line: a PHS gives you nothing extra really! The laundry service is terrible it took four days to get 20 items back! Four tiny washer & dryers for the whole boat so get ready to stand in line!! Now Entertainment: (———.) that describes it. VERY limited, basically nothing. The butler &/or staff is always pressuring you to buy something like an excursion or wine tasting or martini tasting (they must be getting a commission!) It just sucks!!! The rooms are small and closets are too. We have sailed other cruise lines and not had such a terrible experience. Oceania is not for me. Read Less
8 Helpful Votes
Sail Date: February 2019
This is our 12th cruise on Oceania. We have been on Rivera a total of 3 times and have just disembarked the ship on March 6. The food, service, and and attention to detail were excellent! I noticed a slight "wear and tear" ... Read More
This is our 12th cruise on Oceania. We have been on Rivera a total of 3 times and have just disembarked the ship on March 6. The food, service, and and attention to detail were excellent! I noticed a slight "wear and tear" on the ship and was informed that the ship will receive an update this April. We had been on Riviera when it was a new ship so I was able to notice any changes. We had a Penthouse 3 cabin which was huge with plenty of storage. There was a separate shower and bathtub, two vanities,and also a huge walk in closet. The room stewardess and butler were also excellent. The cabin was kept spotless and they were very accommodating. Oceania asks for a Mid-cruise evaluation. They really pay attention to your comments. If there is a negative comment, the appropriate department follows up concerning your comment and tries to make you happy. The entire staff is friendly and professional. We love Oceania and now only cruise with this company. Read Less
3 Helpful Votes
Sail Date: February 2019
We like the atmosphere on Oceania cruises. The Riviera was our second Oceania cruise this year. We were in the Caribbean and liked having a larger ship on this itinerary. We do prefer the smaller ships for touring itineraries. ... Read More
We like the atmosphere on Oceania cruises. The Riviera was our second Oceania cruise this year. We were in the Caribbean and liked having a larger ship on this itinerary. We do prefer the smaller ships for touring itineraries. We had a Concierge Cabin. Since it is basically the same size as a balcony, it probably isn’t worth the difference in price. The only amenity that was worth it was the opportunity to book specialty restaurants further in advance. I know that the Riviera is being renovated soon and I could see where it needs it. The specialty restaurants are phenomenal on this ship. For those who have not done this line before, they probably have the most comfortable pool chairs of any line. If you like a quiet upscale atmosphere, you won’t be disappointed. The only turn off to me was that they pushed bingo, which brought the line down a notch in my opinion. Read Less
1 Helpful Vote
Sail Date: February 2019
Finally got to take another cruise from my bucket list. Sailed on Riviera and found the staff very enjoyable. Everyone were more than happy to help in anyway to make my stay with them an enjoyable one. I had dinner at Red Ginger (get ... Read More
Finally got to take another cruise from my bucket list. Sailed on Riviera and found the staff very enjoyable. Everyone were more than happy to help in anyway to make my stay with them an enjoyable one. I had dinner at Red Ginger (get the Sea Bass), Polo Grill, Toscana and the Main Dining room. All the meals were delicious and I found the wait staff very friendly. I can’t wait for my next cruise. Being a solo traveller, I decided to sign up for some of the ships tours. The kayaking experience was very interesting with our tour guide filling us in on the sea life around Great Stirrup Cay. I think the group thoroughly enjoyed his talk. Another day found me on a trolley train in St.Lucia. It was a great ride and our conductor was a very funny man. We got to see through the town of Castries, as well as a ride to a lovely beach, it was a fun day for everyone. We were never far from areas to shop at any of the islands that we visited. I did overdue it a little bit at the jewelry table on the ship, but that’s what vacations are all about. Touring by day, shopping by night! The catamaran sail at Sr. Bart’s was a wonderful way to spend time there. While many found the shopping very expensive, I found the sailing and swimming in the cove to be a wonderful way to spend the day. I would highly recommend any of these tours. Disembarkation was smooth and timely. A shout out as well to Judy for all her hard work. Read Less
4 Helpful Votes
Sail Date: February 2019
We were looking for the cruise of a lifetime, in the best cabin. It was our first cruise with Oceania, but our 7th overall. There was a lovely mix of nationalities, mostly American and Canadians, then Brits like us, Aussies and others. ... Read More
We were looking for the cruise of a lifetime, in the best cabin. It was our first cruise with Oceania, but our 7th overall. There was a lovely mix of nationalities, mostly American and Canadians, then Brits like us, Aussies and others. English was the majority main language. We are in our 50s and found we were amongst the youngest onboard. The median age was around 70. Our fellow cruisers were sophisticated, gentle, friendly, polite people who were well travelled. There were absolutely no children on board We treated ourselves to an Owners Suite ....wow! It was stunning, beautifully equipped, with lovely welcome gifts, like champagne, a set of Bulgari toiletries, a tote bag and a beach bag with fluffy towels to take home. Our butler, Abhi, had been well trained and was friendly and professional, arranging anything we needed, even before we knew we needed it. He made us feel so special and so spoilt. Meals were served in suite from any restaurant on board, so we often ate in. There is a bar setup for some suites, so we had a choice of spirits or wine, which was great. We used the suite far more than we would normally because it felt so lovely .....it was like a Manhattan apartment. We thought the standard of food was generally very high.The main dining room was very good, buffet had plenty of choice and was good, Waves grill was OK, Tuscan was variable and Red Ginger was excellent with great food and service. Special mention must go to the Maitre D’ in Red Ginger, Hula from Cape Town who was outstanding. Baristas coffee bar was our first port of call each morning...a lifesaver The small ship was much more intimate than larger ones which meant no queues for getting on and off the ship. We also liked the country club casual dress code and found that people generally dressed up for the evenings. The captain and crew were often seen around and were very friendly. The Captain’s cocktail party was a lovely evening and it was nice to see staff being rewarded for long service. We also enjoyed the farewell from the crew, where we were able to clap them onstage and they, in turn, clapped us out of the lounge. We didn’t really do the shows so can’t comment, neither did we use the bars or enrichment activities. The library was amazing - leave your books at home, there are plenty to suit all tastes. The spa was expensive but I did get a good manicure and my husband had a relaxing massage. We did 6 shore excursions, having bought a discounted package. I disagree with previous poor comments, as we had nothing but good experiences. The tours were professional, with a fair standard of English and buses far exceeded our expectations. Our cruise was from Buenos Aires to Lima, taking 3 weeks. It was amazing, despite a couple of days of bad weather, which is so much more obvious on a small ship. Thank goodness for seasickness patches! There were quite a few sea days, but that is the nature of the distances covered On the negative side, I burnt my hand due to ill fitting lids on takeaway coffee cups and found I was not alone. I cursed myself for having left our reusable cups in the cabin that day! Please get lids that fit or give guests reusable cups, which would be a greener option. Also the vibrations at the back of the ship were terrible and the cabin shook and rattled when going at speed. We did get used to it, but it would put me off spending that kind of money again on that suite. We would absolutely travel on Oceania again and we loved this trip. My husband commented that if he were a billionaire he would employ our butler Abhi in a heartbeat. We can dream...... Read Less
Sail Date: February 2019
This cruise went from Papeete, Tahiti, to Lima, Peru, with stops at Bora Bora, Fakarava, Pitcairn Island and Easter Island. At Pitcairn the local inhabitants (descendants of the Bounty mutineers) come on board to sell crafts and eat ice ... Read More
This cruise went from Papeete, Tahiti, to Lima, Peru, with stops at Bora Bora, Fakarava, Pitcairn Island and Easter Island. At Pitcairn the local inhabitants (descendants of the Bounty mutineers) come on board to sell crafts and eat ice cream; one of them gave an interesting talk about life on the island. At Easter Island we were unable to land because of rough seas (apparently a fairly common occurrence). There were a lot of days at sea; two between Fakarava and Pitcairn, and four between Easter Island and Lima. There was a wonderful naturalist, Gloeta Massie, who gave brilliant and funny talks a few times, and a lecturer who talked a few times about Easter Island and Pitcairn. There were a lot of fun programs organized by the staff and the cruise director, Peter Roberts. Excellent bridge lessons and duplicate bridge, putting contests on a mini-golf course, shuffleboard, trivia quizzes and Mensa challenges, some movies. There were shows, music and karaoke that we did not attend because they were late at night. The food was excellent, with four specialty restaurants - Italian, steakhouse, French and Chinese/Asian fusion, with no extra charge. Dining was also excellent in the main dining room and the buffet restaurant. But: The prices for the excursions were exorbitant - about 4 times what is cost for locally arranged excursions - and the transfers were wildly overpriced. Oceania offered airport transfers for $359 US and a hotel transfer for $119 per person. We went online and booked a private car for two of us for $35 with Lima Limo www.limalimo.pe . The driver, Geraldo, was so good that we hired him to take us around Lima that afternoon to see the Larco museum (fantastic!) and the gold museum; he charged us $90 US for 5 + hours; then he took us to the airport the next day from our hotel for $35. One trick: taxis and limos for the most part cannot come to the location of the ship at the cruise pier; you need to take the bus to the pier gate. Read Less
7 Helpful Votes
Sail Date: February 2019
I have never been on Oceania before (only Princess, Royal Caribbean, Celebrity, Holland America and Regent) and after the experience I had, I am going to try and limit my cruise experiences to Oceania, if at all possible. The way I was ... Read More
I have never been on Oceania before (only Princess, Royal Caribbean, Celebrity, Holland America and Regent) and after the experience I had, I am going to try and limit my cruise experiences to Oceania, if at all possible. The way I was treated, the quality of the ship desgin and materials, the quality of the staff, the itinerary, and most importantly, the dining experience just set this cruise line above all others that I have experienced - and by a wide margin. The cabin (9110) had a large veranda and felt spacious. The bathroom was impressive with a full tub and a rainshower head in the shower. The water was perfect temperature throughout the cruise. Of course, the most important person we met was Lilya, our cabin stewardess and she was nothing short of magnificent - keeping everything so neat and tidy and it always felt the room was in perfect condition. Her warm demeanor meant everything to us and we will always love Ukraine after having her cheerful, professional and detailed assistance every day. We also loved Chrismerelda on our Concierge floor - such a lovely person and so responsive and helpful with our specific needs. In fact, we loved the entire Concierge floor experience - and the espresso machine was worth its weight in gold. We loved the speciality coffee bar on Deck 14 overlooking the pool. We loved the Waves sandwiches, the afternoon tea in horizons, the terrace cafe for breakfast and the Grand Dining Room for nightly dinners (though it was our least favorite experience). And that's because the specialty dining on this ship simply cannot be beat. Toscana was authentic and welcoming. Jaques was a delightful visit to France. Polo Club prepared perfect steaks (and a very inattentive woman as sommalier), and Red Ginger was our favorite of all - with special thanks to the Maitre D' who was nothing short of a true 'boss' - we are indebted to her for our service and experience there. The spa was much better than on other ships and we loved the Canyon Ranch products (especially the post-sun cooling product). Nice gym and very relaxing private spa deck. The theatre space was intimate, as was the lovely piano bar and we enjoyed that. In fact, the ship NEVER felt full (though it was 100% occupied). The artwork throughout the ship made a particular impression on me - from sculpture to paintings and of course the lalique everywhere. It felt more like a luxurious art gallery than a state-of-the-art disco and I appreciated the more sophisticated approach. Besides the speciality dining, I have to say that the approach of charging up front for coffees and sodas and not making me use a card every five minutes felt like a great indulgence and I much prefer that approach. And the specialty dining not having additional charge also made me more relaxed. We didn't purchase any shore excursions because the ports were all accessible and easy for us to navigate to blue waters and private beaches. I loved that the ship was the smallest of all my previous experiences and it felt size-appropriate for Tahitian islands. Embarkation was fast and professional - a tremendous team boarding and leaving. I would dearly love to sail on the Marina again. Read Less
5 Helpful Votes
Sail Date: February 2019
We are not new to cruising as this was our 15th cruise but the first with Oceania. We were attracted to Oceania because of the French Polynesia itinerary as well as its reputation for good service and food. We absolutely loved the ... Read More
We are not new to cruising as this was our 15th cruise but the first with Oceania. We were attracted to Oceania because of the French Polynesia itinerary as well as its reputation for good service and food. We absolutely loved the itinerary as well as the very good service by our cabin staff and butler as well as the food in the specialty restaurants. However, we found that the added costs were not compensated by our expectations for value. To begin, we were very disappointed by how we were received upon boarding as well as departing. Our experience with other cruise lines has been that we were greeted with a welcoming drink as well as food available. Likewise, upon departure, we have been provided with coffee and muffins/danish etc. None of this was available on the Marina. We arrived with 200+ people on our 8 hour overseas flight. There was no welcoming drink and by the time we checked in, all food services were shut down. One would think that a table of refreshments would have been provided by the ship. Similarly, upon departing at an early hour (5:40 am), that coffee and a muffin could also have been provided. This was neither a good first or last impression of the cruise. As part of our booking, we were provided with free unlimited internet access. This was a total joke since access was not available in most parts of the ship. Moreover, it was impossible to upload or download photos or documents. Finally, it was impossible to contact others via FaceTime or Skype. On all of our other cruises, this was never a problem, I then learned that for an added $15/day, I could upgrade to unlimited streaming. I did so. However, although I could sometimes (but not always) access FaceTime, I still could not upload photos or download documents. This was particularly concerning since I needed to be reached due to an ill family member. Needless to say, this caused considerable stress. I enjoy working out. The fitness center was tiny and the room for classes was even tinier. On a positive note, the fitness instructor, Diana was superb. She knew her stuff, was inspirational and very nice. There was a sign up sheet for classes which was done to limit the number of passengers attending. However, the fitness staff let in whoever showed up. As a result, there was often 20 passengers in a class that was listed for 12. This made the experience challenging and at times, unsafe. The Terrace Cafe had a limited variety of food. At times, I would have loved to have a scoop of tuna or egg salad. This was never available. Although a crew member was immediately available to serve us water, coffee or juice, anything else was simply unavailable. On three occasions I asked for sparkling water and never received it. The dining room was very pleasing. The staff was great. But the food was hit or miss. Some was excellent while others, just awful. The speciality restaurants were excellent. We especially enjoyed the Red Ginger. We found the cruise offered excursions outrageously priced. We only took one excursion from the ship - a one hour glass bottom boat right for $129/person. We enjoyed it but it was very overpriced. Alcohol prices were similarly overpriced. I didn't order one drink the entire time I was onboard - simply out of principle. The most outrageous cost was the airport to port & return transfer. Since we our flight arrived at 9:40 pm and left at 8:40 am and because we were unfamiliar with the services in Papaeete, we decided to take the transfers. Each one way transfer was $129/person. The ride was under 10 minutes. Worth of all, there were delays at each end. This was utterly ridiculous. From now, we'll stay with Celebrity our preferred cruise line. Read Less
5 Helpful Votes
Sail Date: February 2019
Caribbean snorkeling cruise. Great space in the penthouse suite. Chose for the itinerary but wish they stayed longer in Bonaire. Did not like that we had to wear a life preserver is when taking the cruises excursion to snorkel. Food was ... Read More
Caribbean snorkeling cruise. Great space in the penthouse suite. Chose for the itinerary but wish they stayed longer in Bonaire. Did not like that we had to wear a life preserver is when taking the cruises excursion to snorkel. Food was quite good but wish there was more variety as 12 days I would’ve liked to seen different choices. Overall Oceania did a great job with organization embarkation disembarkation and meeting my requests. Pre-ordered particular juices ahead of time and we did indeed get them. Privee was very good. It was our third time booking Privee and it’s a fun evening. Jaques is way too creamy and rich. How could somebody possibly ruin escargot? By smothering cheese all over it. The easiest muster we ever did...thanks for that, luggage arrived by the time we entered suite... Crew friendly and helpful. Bingo run well until too many people ....had to stand in line for 30 min to purchase cards...unacceptable...Should have had several stations or areas to purchase cards to avoid long lines. Read Less
4 Helpful Votes
Sail Date: January 2019
We travelled on 30 January for a 10 day Polynesian cruise on the ms marina and what should have been the trip I dreamed off turned completely bad due to incompetent staff. I like to warn future travelers to have a good medical insurance, ... Read More
We travelled on 30 January for a 10 day Polynesian cruise on the ms marina and what should have been the trip I dreamed off turned completely bad due to incompetent staff. I like to warn future travelers to have a good medical insurance, lucky we had one. But honestly I felt shy to present these bills to the insurance. We were totally ripped off by the medical center. I understand that everybody likes to make money but there are limits. I was treated for a dry cough and difficulty to bread (saturation of 92) for 6 days by intravenous with wrong antibiotics. They even checked blood twice and made chest x rays. The doctor was unable to give the correct diagnosis after a bill of 13000 US!!! The nurses are doing a great job but about the doctor I have my doubts about his capacity to do the job. He advised on disembarkation to visit another doctor, I should have appreciated if he should have offered that earlier, we could have disembarked in Moorea or Bora Bora and fly back to Papeete. On top the reception pre authorized without any reason twice 13000 US , so I had to wait 10 days before my credit card was again working normally. After leaving the boat I flew to Auckland where after doing a blood test and x ray they diagnosis pneumonia. Is as a doctor you cannot find that then you have a problem. This incompetence finally spoiled the trip that was my ultimate destination trip. And pretending that the cruise is for foodies is to much honour, the French and Italian restaurant are very good, the Asian is a catastrophe (I live in Asia and know what is what)the tom kha gai I ordered was like water and the curry was disgusting. The buffet at terrace café becomes boring after a while. I hope that future travelers will be aware of the practices on the oceania cruises, I confronted them with these issues on my return but found a useless customer service who seems not to be able to read and understand a mail. This was my first cruise and the last on Oceania. Read Less
3 Helpful Votes
Sail Date: January 2019
Yes, Oceania has the best cuisine at sea, unless you are health conscientious. Overweight and obese passengers were in pig heaven on Marina. We personally found the food way too salty, too heavy with too much butter and too much sweet ... Read More
Yes, Oceania has the best cuisine at sea, unless you are health conscientious. Overweight and obese passengers were in pig heaven on Marina. We personally found the food way too salty, too heavy with too much butter and too much sweet stuff. For the first time on a cruise we had trouble finding something that appealed to us. We personally love fruits, nuts, vegetables, good bred, fresh fish; Mediterranean, Indian, Thai, Chinese and Japanese cuisine. Fruits on the Marina were mostly limited to melons and a little pineapple. Bananas were green or otherwise inedible, as we were told the Marina tried to avoid catering locally and practically all provisions on board were deep frozen. Only rarely was a fresh local fish on the menu. Bread for breakfast consisted mainly of fatty, sweet pastry, I got nauseous just looking at it. Fresh omelettes were fried in butter, the burnt butter was sticking in black spots to the dish, ugh. Frying eggs in butter is unacceptable to us. Fresh oatmeal was a heavy creamy substance that didn't resemble oatmeal. We have never eaten as poor on a cruise as on this one, maybe we had been too spoiled on Silversea or our Regent cruises, but these other cruise line don't boast the best cuisine at sea. But we must admit, the great majority of the passengers on the Marina craved the food, they loved it. They got their moneys worth of salt, sugar and fat and were thus able to accumulate more additional pounds. The clientele on the Marina was different from the other cruises we were used to and preferred. The ship was too big for our liking; we love the smaller ships, where we get to know and recognise most of the passengers and crew after just a few days. The ship itself was excellent, beautifully maintained and a pleasure to sail on. We did love our Penthouse Suite, this is the way to travel. We had no need of the butler, we just loved the spaciousness of the suite high up on deck 11. The staff was excellent and well managed. We did find the sommeliers were under too much pressure to sell the more expensive wines. Oceania is not very "inclusivy"; our suite had 3 free laundry bags offered for our cruise, 3 days for the return of the laundry was too long for us. We preferred the self service laundry which my wife could finish in one day. For the self service laundry Oceania charged 2 $ for washing and another 2 $ for drying, wow, that was another first for us. We did find the shore excursions too expensive and had made our own arrangements. Would we choose Oceania again? No. But we can recommend Oceania without reservations to people who love big chunk of meats, hamburgers, hot dogs, thick french fries and lots of sweets; on Oceania you can get your moneys worth. Read Less
2 Helpful Votes
Sail Date: January 2019
For the middle-aged and older crowd, this cruise was amazing! We arrived in Papeete a day early to insure we made the ship on time in case of any flight/weather issues. We stayed at the Intercontinental on Tahiti, which was very nice and ... Read More
For the middle-aged and older crowd, this cruise was amazing! We arrived in Papeete a day early to insure we made the ship on time in case of any flight/weather issues. We stayed at the Intercontinental on Tahiti, which was very nice and they also had a fabulous Polynesian show the night we were there. Embarkation and disembarkation went very smoothly, no problems. The thing I liked about Marina is that is is a smaller ship, so less people. No crowded, stuffed elevators, no long waits in line for food, and best of all, no kids! I think there were 2 kids on the ship, but it's not geared toward kids, so there's nothing for them to do really. The food was amazing, absolutely the best meals I've ever had on a cruise ship. It was eating a gourmet meal every time you sat down to eat, even upstairs in the café! The specialty restaurants were just as wonderfully delicious and very gourmet. All of the drinks anywhere on the ship were fantastic! There was actually liquor in them! On all our other cruises, we end up just not drinking because the drinks have so much juice, you can't tell it's a drink.These were top-notch! We had Mai-Tai's, Cosmos, Piña Coladas, and they were all excellent. On every other regular cruise line, I gave up and stuck to Rum & Coke, because the fancy drinks were just terrible. Service on this ship was impeccable. We never had to ask for anything, ever. Staterooms were always ready, clean, chocolates on the bed, mats on the floor by our bedside, slippers, robes, ice bucket filled. The entire staff was friendly and welcoming and very diverse. We were offered an upgrade at a reduced price from a balcony room to a penthouse suite a week before the cruise....we accepted and were so glad we did! Lots of room and plenty of shoe and drawer space! Walk-in closet, gorgeous bathroom with a tub/shower AND a shower. Always stocked. Always clean. There was a fantastic selection of excursions to meet anyone's tastes, from easy to adventurous. Tendering in and out of ports was excellent, fast, and always went smoothly. Never a problem. Although we did bring our own 24-hour hand sanitizer, there was plenty of stations all over and outside the ship, so no excuses for germs! The ship was spotless and someone was always cleaning it, even the outside! Entertainment was just okay.....geared more toward the older crowd. I would have liked to have seen a comedy show, but the shows we did see were great. We missed quite a few, because by the time they started (9:30pm), we were so exhausted from the day, we were in our stateroom reading and falling asleep! One thing that impressed me is that the cruise line had special get-togethers for the singles and even a gay-lesbian get-together. We did do happy hour every evening around 5:30-6 before dinner and one evening 2 of the 3 bars (our favorites) were closed for a promotional group, which we were not happy about. I look forward to going on another Oceania cruise and now I'm spoiled! I don't want to go back to the regular cruise lines! Read Less
Sail Date: January 2019
Honestly, our best cruise yet. We had a concierge level cabin and it was worth the splurge . The food was awesome in every restaurant and the main dining room. The ship was awesome as in being the right size and not too big. The service ... Read More
Honestly, our best cruise yet. We had a concierge level cabin and it was worth the splurge . The food was awesome in every restaurant and the main dining room. The ship was awesome as in being the right size and not too big. The service was awesome. The only thing that was a bit off was the fitness center. Not well appointed but, we just spent our time walking and swimming in the Tahitian waters instead. Loved the coffee bar. Loved the homemade ice cream. Loved the daily fresh fruit smoothies and juice bar. Loved the daily lobster tail off the fan tail at night in the warm breeze. Loved the spa and Canyon Ranch hot tubs on the front. Red Ginger was our favorite restaurant and we loved the experience. We would save up to do Oceania again in a heartbeat. It is one line we would try to repeat again as it was expensive but, worth every cent. Read Less
Sail Date: January 2019
I had taken Insignia last fall to the cottages and coves, and fell in love with Oceania. I was a die hard Windstar cruiser. This was my fourth trip to the French Polynesia and decided to take Oceania. We upgraded to the PH. 11009 and ... Read More
I had taken Insignia last fall to the cottages and coves, and fell in love with Oceania. I was a die hard Windstar cruiser. This was my fourth trip to the French Polynesia and decided to take Oceania. We upgraded to the PH. 11009 and we’re very pleased with our room and the services. The customer service from Oceania is by far the best in the industry. Thank you for another great cruise. You have yet again, exceeded my expectations. I’m not big on the entertainment though. While I believe Oceania does draw an older clientele, the music and shows I found were somewhat dated. The comedian was very good. Your customer service representative Rachael Ruebel who handled some of my daughters and my requests went above and beyond the call of duty, and she should be acknowledged for her talents and truly being one of your greatest assets in customer service. She, I would say was one of the main reason I am a committed cruiser on Oceania. In this day and age, when customer service seems to be lacking, your employees from the top, all the way to the not so top are exceptional. You treat your employees good, they bring your customers back. Great cruise. Thank you for making my daughter and my cruise amazing. See you on the next one. Just wish you had single cruises for us widow travelers. Read Less
3 Helpful Votes
Sail Date: January 2019
Third time on Oceania, first time on the R-Class Nautica. Had a great time on this 30-day cruise up the east coast of Africa and then Asia seeing some out of the way places but meeting some great people onboard. The biggest detractor on ... Read More
Third time on Oceania, first time on the R-Class Nautica. Had a great time on this 30-day cruise up the east coast of Africa and then Asia seeing some out of the way places but meeting some great people onboard. The biggest detractor on this cruise was time and how long it takes to get from point A to point B. Itinerary Planning - This is a shared responsibility between Oceania Corporate and the Captain of the ship. These itinerary’s are made years in advance and must be executed by the Captain at the helm. Durban - 3 hours late, Maldives - 5 hours late, Phuket - 5 hours late - Unacceptable. The reason given, currents were bad or wind was high. This tired ship can only do about 18,5 knots, we didn’t have high seas or storms to contend with, this was an example of poor planning and not having enough time reserve between ports of call. The skip of Mombasa for terrorist threat is understandable but could have been communicated sooner, the add of Praslin in the Seychelles deserves an “At a boy”. Ship - Loved the size of the ship and the old world charm but its time for an upgrade. The common areas were in good shape and are still receiving the TLC they deserve. Would like to see Toscana and Polo combined to make room for Red Ginger with the scheduled refurbishment. The Nautica Lounge has a nice layout to it but when the entertainment uses the dance floor instead of the stage it can be difficult to see what is going on. Didn’t see a lot of activity in the casino, this space could get better utilization. Enjoyed the spa deck on the front, a quiet space for reading, and the hot tub there was great. Dining - Ate in all the venues and service level was top notch. This was really evident in the Terrace Grill. During the morning rush there were countless “Good Mornings”, tables were reset quickly, and beverage servers ever present. Enjoyed the regional specialty nights especially the game night of Kudu, Springbock, Crocodile, and Impala. For the GDR did not experience the same quality as previous sailings, the deserts were routine. Saw the same menus in Toscana and Polo as year prior, shouldn’t these change a bit. Entertainment and Activities - You can’t expect the same performance level that is received on a 2500+ passenger ship. With that said this group or entertainers and dancers held there own and then some. You got to know these performers throughout the 30-day cruise as they were the ones hosting the various activity games onboard. I think you will see Paulina and Luke have their own headline acts soon. John’s comedy/magic show should become a regular act. He was pretty darn good at having fun at the daily trivia forum. Was glad to see bridge lessons being offered as corporate had said they wouldn’t prior to the cruise. Bridge should be expected on a cruise of this duration. The string quartet every evening in the atrium was well received and glad to see them get two headline shows. The off-board entertainers and lecturers were pretty good. Ports and Shore Excursions - Took this cruise mainly for the itinerary and was not disappointed. Arranged mostly private tours with the CC forum prior to embarkation. These were well done and received a more intimate experience than the Oceania sponsored trips. The tendering process was orderly with a sensitivity to private excursions. Oceania needs to cut their fees in half to be competitive. Met some interesting fellow travelers from various points of the world. By sharing evening dinner or Happy Hour you get to exchange in some great conversations. We enjoy Oceania and will return. Read Less
Sail Date: January 2019
Staff, Cruise Director, Chefs, food and service absolutely first rate, and not just for a few days...it was 35 days of pampering. FANTASTIC... keep it up Oceania. CONS: The drinks were pricey, but we could have picked a drink ... Read More
Staff, Cruise Director, Chefs, food and service absolutely first rate, and not just for a few days...it was 35 days of pampering. FANTASTIC... keep it up Oceania. CONS: The drinks were pricey, but we could have picked a drink package. Casino was very quiet slots extremely tight, but Manager explained Oceania has just taken contract back from previous independent operator and will be making improvements and changes... PROS: Superb food in all venues. Best shellfish and steaks at sea without question. Most nights a local or specialty offering available on top of regular menus. All desserts and home baked breads delicious. Service was tops. Bar, room, cabin, butlers, restaurants.... always a smile and a greeting, day after day... a happy and delightful team working connected by pride in their work. SUPERB Entertainment good, stand outs : the Bellissimo Quartet with classical strings, then did a wild rock show on strings too!! Cruise director, John E. With his own hilarious show, also extra crew shows such as Beat the Chef , party undet the stars in Seychelles. Clever, fun and innovative fresh ideas. Great team No more to say... back with Nautica, next we go! Read Less
1 Helpful Vote
Sail Date: January 2019
We LOVED Oceania's ms Nautica! Only 650 passengers (maximum possible = 684), and a huge, very international crew. An older but well-maintained intimate ship, full of beautiful art; fabulous food (the best we have ever savoured ... Read More
We LOVED Oceania's ms Nautica! Only 650 passengers (maximum possible = 684), and a huge, very international crew. An older but well-maintained intimate ship, full of beautiful art; fabulous food (the best we have ever savoured afloat); excellent singers and dancers; a personable cruise director (he made up for the humourless captain); and great cabin/dining service in every respect. Very comfortable (if small) cabin and adequate (if miniscule) bathroom. Bellíssimo, a most talented Ukrainian string quartet (from the Putin-menaced Donets region) played classical and popular music for hours ever day; good evening entertainment, especially the specially invited singers and comedians; a daily MENSA quiz, puzzles, and challenging games of trivia and an art scavenger hunt; reasonable enrichment program, delivered by a knowledgeable astronomer and an egocentric Canadian biologist who attempted to introduce the history and culture of the ports of call, but was out of his depth whenever he strayed from his narrow speciality; FREE internet with superb connectivity; a good library (but lacking almanacs, a good dictionary, and an encyclopedia). All this comes at a cost which tests the limits of our cruising budget. However, it illustrates the old adage, "You get what you pay for." When we look back at about 60 nights of cruising with Celebrity; 300+ nights with Holland America; and single cruises with Princess, Royal Caribbean, Swan-Hellenic (now bankrupt), and MSC, we would say that Oceania is superior to all of them. When we did not purchased any of the rather high-priced (and often mediocre) ship-organized excursions, we simply took the shuttle bus, which the Shore Excursion desk almost always organized, and went to wherever it took us. They were always safe spots, even in Durban, from where we could walk without fear of being mugged. Read Less
5 Helpful Votes
Sail Date: January 2019
Let me start with the entertainment. First Rate. 12 Person very high end team dancers and Singers. Great shows. We saw three different shows in ten days. So well produced and choreographed. Beautiful costumes with many changes. And ... Read More
Let me start with the entertainment. First Rate. 12 Person very high end team dancers and Singers. Great shows. We saw three different shows in ten days. So well produced and choreographed. Beautiful costumes with many changes. And excellent recorded music. Sets and background video images on screens. Of the forty cruises we have been on, on Cunard, HA, Seabourn, Silversea, Regent and Celebrity, and Oceania, this is the best set of shows we have ever seen and the most talented entertainers. We have sat through some real snooze cruise shows over the years and honestly we were so impressed with this team and the shows themselves. Handsome young men and beautiful girls, all well choreographed, talented and produced.I cannot enough. The pool deck chairs, while packed in like sardines, are very comfortable. Very thick chair pads and towel covers. Unlike some competitors, who provide no chair pads. Oh my aching back. Food on board Oceania is said to be the best at sea, and the 4 specialty restaurants of Asian (Red Ginger), Jacques the signature French of Jacques Pepin, the Italian Toscana and the grill Polo Lounge all provide really knockout and authentic meals. High end ingredients used and great chefs that produce truly fine dining experiences. The MDR itself is also very good, and service superb throughout the ship's restaurants. Very attentive and competent waiting staff. Buffet in the Terrace is so dull and boring, although many onboard could not wait to fill their plates and stomachs. Speaking of which, many oversize anatomies on board. Growing worse we have observed over the years. The cabins are very nice. We had any A class cabin, and while the bathroom is small, the size of the cabin and balcony was fine for a ten day cruise of the Caribbean. Anything longer we would have opted for a more spacious P cabin with a walk in closet and more interior space.. Officer staff removed and not very passenger interactive or friendly. Not a good mark for Oceania. Captain made his daily announcements but was a ghost. The ship itself is only 5 or 6 years old and very modern. Very open with lots of public space and bars. Martinis is the place for cocktails. Ship sails well, but the Caribbean seas were calm throughout the ten days. The drinks packages offered were fair priced, and the wines included drinkable if not great. All typical of what passes for wine lists on all cruise lines today. Bottle a la carte prices exorbitant for the product available. Horrendous boarding experience in Miami. Oceania should be ashamed, even though some of it was caused by the unfortunate death of a crew person and ship's late arrival.. But no command presence on the ground to handle the huge backed up crowd waiting to board, and very poor communications. It almost got out of control. Not a bright spot on this cruise, but fortunately it was not a harbinger of bad things to come as many feared. All in all Oceania continues to do a very good job, even under NCL ownership. Many fears have been allayed. The product is the same as it first was for us ten years ago when we first sailed with Oceania, which is very good indeed .And the ships size of 1250 passengers while large for us was not too problematic, except for sea days when the sardine factory on the pool deck was overactive. Read Less
1 Helpful Vote
Sail Date: January 2019
My husband & I chose this trip so he could take some CE and do a safari!. We booked the pre-cruise safari at Lion Sands River Lodge. While Oceania did not really do a good job with communicating our hotel info or flight info to the ... Read More
My husband & I chose this trip so he could take some CE and do a safari!. We booked the pre-cruise safari at Lion Sands River Lodge. While Oceania did not really do a good job with communicating our hotel info or flight info to the bush, it all worked out & the Lodge was amazing! We had 4 game drives and 1 bush walk. Pre-Safari, we booked a night at the Residence Boutique Hotel. The Residence is a beautiful, intimate hotel that used to be the Chinese Embassy. It is in a gated compound, very safe. They arranged for their driver to pick us us from the airport, gave us a driving tour of Johannesburg the next day, and delivered us safely to 54th of Bath Hotel booked by Oceania. 54th on Bath is a very nice hotel basic. I think it is part of the Omni Group. Breakfast was included and we all had omelettes. There were 8 from the Nautica going on Safari. Flight was quick and soon we were on our way to Lion Sands. Our time there was the highlight of our trip! We wished it was longer. Soon we were on a flight to Cape Town. we did not have time to see any of CapeTown precruise. We sailed roughly 1 hour after boarding. We were tired! We were in a "penthouse" cabin 8065. It was of course very small compared to the Marina penthouse cabins. I wanted to upgrade all along but the reasonable price upgrade was not offered until we were on safari & my travel agent said it was gone within minutes. Our butler, Vinod was a Gem! He helped with some dining problems and was just overall the best we have ever had. The food was very good in the main dining. My favorite thing was in Toscana, the Carbonara, but you have to eat it quickly because it seems to harden up. We had to request escargot in the MD. It was perfect. The escargot in Polo is soupy and neither of us cared for it. I not sure when it asks about excursions, aside from the Pre-Cruise safari, we booked everything privately because I do not like tour buses or large groups. If you do this cruise and you feel the same consider booking something through the ship while in East London (a place I will be blocking from my memory soon). We booked through Kevin Agram. We did not have him as our driver. Our driver knew nothing and insisted on taking us to the "townships" for 2 hours and then segregated beaches! It was the lowlight of our trip, having already seen them in every town we visited in South Africa. We did do great excursion through Red Dunes safari in Namibia, but if you want to see seals, book a catamaran tour. I heard they jump right on the boat! Richard's Bay & Durban we used Trinity Tours, Brian High. We went to several game reserves and same things as the ship but cheaper and we had a lovely dinner at the Oyster Box Hotel in Durban - don't miss the curry bar. Also do not eat Curry unless you at the Pot & Kettle in the Valley of a Thousand Hills. Very good wine at Durbanville Sauvignon Blanc. $7 per bottle! In Mossel Bay, we used Tours for South Africa and went to Botlierskop Game Reserve (same as the ship) but much cheaper and included lunch. In Port Elizabeth, we used Afroventures Tours and had a wonderful day safari where we actually saw 3 lions!! When we came back to Cape Town we had a day tour to Stellenbosch to taste wines. It was late get started because of immigration problems or something. So we only got to see 1winery (Waterford - Excellent) and then we had dinner at the Wijnhose. I kept saying the winehouse & no one understood me! Excellent food and flights of wine. I would definitely go back to Stellenbosch. Read Less
Sail Date: January 2019
We chose this cruise for its itinerary. We could “Safari” without sleeping in tents! We also wanted to escape the winter weather in the US. Ports were interesting except for Maputo, Mozambique. Oceania should skip it...very 3rd ... Read More
We chose this cruise for its itinerary. We could “Safari” without sleeping in tents! We also wanted to escape the winter weather in the US. Ports were interesting except for Maputo, Mozambique. Oceania should skip it...very 3rd world. We didn’t feel safe and was the only port that required us to take malaria medicine. We were surprised Oceania offered a 2 hour walking tour. DON’T TAKE IT! Street vendors aggressively follow you and pressure a sale. Streets are dirty. We were only allowed to take photos when given permission. Definitely not worth stopping. As for ship: Food and service were outstanding. Loved the “dine anytime” arrangement. It was fun to share a table and meet other guests but we always had the opportunity to dine alone. Being in the Owners Suite gave us special privileges and we were able to eat in specialty restaurants whenever we requested to do so. Stewards were exceptional! Entertainment not quite as elaborate as other cruises but I suppose that’s due to size of ship. On shore: the Belmont property, Mount Nelson Inn, is fabulous! If you are staying in land pre or post cruise, make a reservation! And don’t miss Table Mountain and The Cape. Two spectacular sites in Cape Town. Read Less
4 Helpful Votes
Sail Date: December 2018
WE decided to go for a cruise over Christmas and New Years. We told our travel agent to book Viking out of Miami. It was sold out so our agent suggested we try Oceania, as they were comparable. The are not. We were disappointed in most ... Read More
WE decided to go for a cruise over Christmas and New Years. We told our travel agent to book Viking out of Miami. It was sold out so our agent suggested we try Oceania, as they were comparable. The are not. We were disappointed in most aspects of the cruise with exception to the crew. They were exceptional. The spa was great also. All other aspects where inferior. The entertainment was poor. they had a piano player who was good. A guitar player not so great, a comedian who was not funny. I think the single biggest disappointment was the food. As they are known for their food we had great expectations. We ate in all the venues on the ship and were not impressed. The disembarkation was late due to medical emergencies and was disorganized.it was almost 3 hours after our arrival in Miami before we got off the ship. We will not travel on Oceania again. Read Less
1 Helpful Vote
Sail Date: December 2018
My wife and I were underwhelmed the first few days,,,inconsistent service ,food and entertainment.not much effort into celebrating xmas,,,but much improvement in the second week,,,New Years eve celebrations were great,,entertainment went ... Read More
My wife and I were underwhelmed the first few days,,,inconsistent service ,food and entertainment.not much effort into celebrating xmas,,,but much improvement in the second week,,,New Years eve celebrations were great,,entertainment went to the next level,,,food improved,,except for the tough meat in Polo restaurant,,strange mix of very old and infirm passengers ,Europeans,wealthy Americans,Brits and Australians,,,generally an interesting and fun crowd .we intend to give Oceania another chance to impress,but not over Xmas and new year.We found the staff to be gracious,well mannered,well dressed and happy to assist in any way,,,sometimes in the face of some very rude passengers (unfortunately).Disembakation was a mess,because the ship was two hours late on arrival,not the ship’s fault .Reservation system for the specialty restaurants seem to work fine,,so long as you got the the reservation desk early on any particular day.we both thought Toscanna was far and away the best restaurant,,the lobster pasta was to die for! Read Less
8 Helpful Votes
Sail Date: December 2018
We were pleasantly surprised by the outstanding cabin! Renovations are outstanding! Service and food the entire cruise was excellent --- no matter where we ate. The eggs benedict was outstanding at the Terrace Cafe! Fresh muffin, Canadian ... Read More
We were pleasantly surprised by the outstanding cabin! Renovations are outstanding! Service and food the entire cruise was excellent --- no matter where we ate. The eggs benedict was outstanding at the Terrace Cafe! Fresh muffin, Canadian bacon with freshly poached egg and topped with outstanding Hollandaise sauce. Yum! In fact all the selections in the Terrace Cafe were excellent --- spoiled by all the servers who were there to please. My husband fell in love with the extra thick chocolate shake in Waves. Grand Dining room had excellent food and service, but at times could be slow and a bit frustrating. If you needed something "out of the ordinary" it was hard to get the item. Polo and Toscano Specialty restaurants were both excellent! Entertainment was varied and good. The singers were extremely talented and the Frank Sinatra impersonator was outstanding! The Martini Bar piano player and entertainer at one of the big shows was excellent. Martinis were outstanding! The enrichment lectures could have been better --- we expected to hear more about Cuba's history and politics. The presentations were limited and bland -- that was disappointing. Excursions on Cienfuegos were the best; though the one going to Colonial Trinidad in Santiago was very interesting and good. The buffet lunch in one of the local restaurants was delicious. Time was limited in Havana ... would have been good if we'd been able to see a Tropicana Show there and had more shopping time to get cigars & local crafts.. Read Less
2 Helpful Votes
Sail Date: December 2018
There are now so many awful cruise reviews that despite not usually writing a review I am forced to do so to redress the balance Having read the reviews of Marina over time I believe that some people only go on a cruise so that they can ... Read More
There are now so many awful cruise reviews that despite not usually writing a review I am forced to do so to redress the balance Having read the reviews of Marina over time I believe that some people only go on a cruise so that they can complain about it afterwards whereas my only complaint for the trip as a whole is that it would have been much better had a number of ignorant, rude and objectionable passengers stayed at home. This is how I found the cruise. Ship We found the ship to be in excellent condition, well ran and well maintained. All of the staff we encountered went out of their way to be helpful and ensure that we were having a good time. We were in a Concierge Cabin on deck 9 Mid Ship and did not suffer from Vibration, excessive noise or too much rock and roll although at the front of the ship it was noticeably more so. Concierge lounge was good for early morning coffee and cake. There were a small number of children on board however this was not a cruise suitable for them. Cabins. Clean, comfortable and spaceous with sufficient storage and size of bathroom to satisfy most people. Despite the huge range of termperatures on this cruise it was neither too hot or too cold was always keep very tidy by the room attendant and suffered from no external noise problems. The bed was particularly comfortable and the choice of amenities of a good standard. Ideally, it could have had coffee making facilities but my only real complaint was the fact that during rough weather the closet rattled so much I had to wedge it closed. Restaurants We eat at all of the restaurants and found the food to be of a very good quality throughout. Service was equally good and there was a real desire by the staff to please the passengers on board. Alcoholic drinks were sometimes a little slow arriving however this was more to do with how this is organised with the Sommeliers being responsible for wine and therefore being fewer in number than the general waiting staff I had booked one visit to each of the speciality restaurants beforehand and was able to obtain additional bookings on board, 2 more at each, without problem. Our favourite was Red Ginger because of the exemplary levels of service as well as excellent food. Of note also is the Waves Grill which served excellent Sandwiches at lunchtime. Bars Most days we frequented the pool bar and in the evening Martinis. The service in the pool bar was great and staff again excellent. Martinis had an amazing Pianist called Andre Mieux who was by far the best entertainer on board the ship and the cocktails particularly the Big O, very good. We purchased the Prestige Select drinks package for the cruise and found that it was for us value for money particularly when a 25% surchange was applied to all drinks whilst in Brazilian waters on top of the 18% gratuity normally added to each drink Entertainment Proved to be a bit of a mixed bag with some which we liked other no so good Most people found that the shows are not the same on a small ship as in the West End or Vagas so will always generate comment. Personally I would have liked to have seen a little more local culture rather than acts such as An Evening with Allen. Enrichment Lectures I fell asleep at the only one I attended Shore Excursions Generally handled well by the staff on board with the booked tours getting off the ship first. Generally, they are expensive and most people we met preferred to take the chance and book their own. We did a mix of both however careful research is needed for a private tour and this takes time. Getting on and off. Mostly hassle free on embarkation less so on disembarkation due to the onward travel arrangements and large number of people. Overall this was an excellent cruise which was good value for money and I will definitely book another in future. Read Less
2 Helpful Votes
Sail Date: December 2018
Three couples from their 60-80s wanted to see Cuba in luxury . This cruise overnights in Havana ( could have used another day) and had two more interesting ports. We had been on the Sirena when it was owned by Princess. We took the same ... Read More
Three couples from their 60-80s wanted to see Cuba in luxury . This cruise overnights in Havana ( could have used another day) and had two more interesting ports. We had been on the Sirena when it was owned by Princess. We took the same cabin ( now called penthouse suite) on Princess in Tahiti it was called a mini suite. It is a large lovely room with a renovated bathroom. The other two couples took A1 thinking their cabins would be like the new Marina. They spent the whole cruise complaining about the tiny shower with a flapping curtain. My cabin had a terrific walk in glass enclosed shower with great storage and wonderful bed and bedding. Towels are fluffy. Bring an electric surge protector as there are limited outlets. Balcony is skinny and the two wicker chairs have no footrests . I stuck my feet thru the railings. The food is very good, especially the two specialty restaurants Tuscan Grill and Red Ginger. The miso sea bass melts in your mouth. The main dinning room has service shortages. They are running around like chickens without heads. The buffet is ok and Waves makes a great burger at lunch. Ice cream is everywhere. Entertainment is poor. The Sinatra show the best. The young singers try hard but except for a funny ventriloquist it is pretty bad. The cruise director runs a great cut throat trivia that we found fun. The real problem are the excursions. Oceania messes up royally. We spent hours picking our tours and booked the passport collection. Very pricey as you cannot legally go off on your own. The ship gets the $75 visa for you. There are two US government officials on board watching. Some people did it anyway and took their chances. Tours were canceled the day before. Some were flipped from morning to afternoon then the morning tour came back late and you couldn’t go. No time to take a ride in the cars unless you book it as a $450 excursion. No reimbursement or apology. Told it was Cuba’s fault but I paid my money to Oceania! The best was the Tropicana nightclub . And you can take phone photos no charge. Spectacular!! The young tour guides spoke English well and just want the Embargo over. The country is very poor. Beautiful colonial buildings so shabby . The classic cars fabulous to see. A very interesting trip. Great hot room service breakfasts on port days. I would definitely go back. And a cruise makes it a comfortable way to see it. Read Less
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