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2 Helpful Votes
Sail Date: August 2019
Worse cruise I have ever been on. Choose Insignia for the 8 day trip to Bermuda to celebrate my husband's retirement, During embarkation the ship does not except *Credit Debit*cards as form of payment for any on board charges. So ... Read More
Worse cruise I have ever been on. Choose Insignia for the 8 day trip to Bermuda to celebrate my husband's retirement, During embarkation the ship does not except *Credit Debit*cards as form of payment for any on board charges. So we had to cancel most of our shore excursions to have credit applied to our room to pay for crew tips. The casino was very small and never had enough staff to operate the roulette table. I was expecting amazing food because they promoted it so strongly. Most food was average, but a lot was so terrible and uneatable, I sent it back and went up to the buffet. The food was the worse part of the trip, but a very close second was activities on the boat. Worse cruise director that I have and anytime. Never saw him at all. No activities at all. Such an incredible boring time!! No ice carving, no fruit carving, nothing to do at all. All shows were scheduled very late, mostly 10 or 11 pm?? Can't really think of anything good about the trip. Don't waste your money for the promise of luxury and best food on the sea--because it is all a disappointment!! Read Less
11 Helpful Votes
Sail Date: October 2018
We choose this cruise for the itinerary and only one sea day. The food and service in the main dining room and the speciality restaurants was the worst we have ever had on any of the 49 cruises we have done. In the Toscana restaurant I had ... Read More
We choose this cruise for the itinerary and only one sea day. The food and service in the main dining room and the speciality restaurants was the worst we have ever had on any of the 49 cruises we have done. In the Toscana restaurant I had pasta which was tasteless we waited a good ½ hour between courses. In the Polo restaurant they had on the menu Kobe steak, when I ordered it I was informed that it was a Burger which means it could be any type of meat. I chose the Rack of lamb which i could not chew it was so tough. In the main restaurant i had a stir fry which consisted of a watery curry base with slices of carrot and cabbage which i did not eat.This was the first cruise where my wife and I came home the same weight as we left. The entertainment consisted of singers and dancers and a singing ventriloquist who performed twice he was very average . There were two stops which were cancelled due to sea as it was too rough for the tenders to take us in. We were told that we would have to see the US customs on board at 8am before we got off the ship so everyone was up early when the Captain announced at 8am that we would not be stopping. This wasn't a cheap cruise so we expected a lot more for the amount we paid. Never again will we cruise with this company. Read Less
4 Helpful Votes
Sail Date: July 2018
I’m used to have always gone on sea goddess back in its day and crystal, so unfortunately my standards are really high. This cruise ship made me hate cruising forever. I don’t understand the hype. Old cruise ship trying to squeeze ... Read More
I’m used to have always gone on sea goddess back in its day and crystal, so unfortunately my standards are really high. This cruise ship made me hate cruising forever. I don’t understand the hype. Old cruise ship trying to squeeze out every penny from you by investing the minimum. The food is awful at the main dining room. My sons school cafeteria lunches are superior. The specialty restaurants are ok. Nothing to write home about. That being said it’s oretty disappointing that a “foodie” cruise ship has such substandard food. I. Would say the two most decent restaurants there are the French and Italian restaurants. The buffet is much better than the main dining room. Avoid it at all costs! Let’s now focus on the cruise ship. We had a PH suite with a butler. The room was tiny and they custom made the furniture even smaller so the room looks bigger. The Verandah unfortunately has ubstricted views... the hallways smells of sewage. This was the worst part of all for me. The toilets started overflowing and there were leaks all over the suites. Our butler was nice, unfortunately I can’t say the same for my mom’s. The only thing that made everything special for my son was the housekeeping crew. They were so nice and I wish they would be treated better. Thank you for putting me off cruise ships for life! Read Less
9 Helpful Votes
Sail Date: April 2016
We chose this cruise because we heard Oceania gave you great service and catered to passengers. We paid top price for a second hand ship they purchased fromPrincess and tried to refurbish it for this cruise and did not have enough time so ... Read More
We chose this cruise because we heard Oceania gave you great service and catered to passengers. We paid top price for a second hand ship they purchased fromPrincess and tried to refurbish it for this cruise and did not have enough time so it was not in a great shape. Most of staff was not experienced Including dining room, shows for very little they had and all went wrong. Electrical issues, fired in the engine room, plumbing not working correctly, long waits for diners , bars etc.... lots of passengers were Platinum members and other members and said this was the worst cruises hip they had ever been . I have been on 15 cruises and this was the second worst on my list. We paid $ 20,000.00 and got robbed. Everyone felt his way and it's a shame how they get away with this. They offered us $ 300.00 compensation, what a slap in the face. Apparently the other ships are totally different with everything as we were told by other passengers. So don't get robbed on The Beautiful Serena, because it was a disappointment and we could have had a great cruise on a much higher end ship for the price. Will never go on Oceania again and would not recommend them for how we were all treated on this ship. Read Less
7 Helpful Votes
Sail Date: May 2015
Unless you reserve in the two highest categories, you are treated very poorly. Dinner ereservatiiobns are not a priority unless you are in the top 2 categories, embarking early reserved for special class & expensive tours. Not at all ... Read More
Unless you reserve in the two highest categories, you are treated very poorly. Dinner ereservatiiobns are not a priority unless you are in the top 2 categories, embarking early reserved for special class & expensive tours. Not at all what we expected. Middle &uppe r maNAgement very impressed with themselves and not helpful. One notable excxception is genertal manager Guiseepe. Reception & Assistant purser/concierge have no peopkle skills Service kline & assistanec after tyiou have paid is just as bad or not worse with their Miami office. Tourtes as luxury cruise, NOT Read Less
2 Helpful Votes
Sail Date: August 2014
We have previously cruised with Princess 31 days. We have chosen cruising over land tours due to travel traveling between destinations is done while we eat, dance, and sleep. This time I chose Oceania because of a special they were ... Read More
We have previously cruised with Princess 31 days. We have chosen cruising over land tours due to travel traveling between destinations is done while we eat, dance, and sleep. This time I chose Oceania because of a special they were running: free airfare, free unlimited Saint Petersburg excursions, free internet, free gratuities, $100 shipboard credit and more. The Saint Petersburg excursions were available on line to view. We chose our excursions; savings about $1,200. Free internet I was not of value to me, but to my wife it would save her time trying to communicate with family; leave the computer at home and enjoy yourself. When I finally went to book, I thought I knew most of the costs or had a good idea what they were. Oceania in their flyers seemed to be upfront, but what I found were way too many hidden costs you cannot find out until after you book and then it is too late. It took many attempts to learn the location of the port of embarkation and disembarkation. Oceania was unable to provide any details as to how one might get to or from the ports. On Princess, they always provided a map and directions. Copenhagen identified the pier and from all indications it was within walking distance 100yds of public transportation. However, Oceania was unable to provide directions. What we found out was there was construction being done on the water front. Public transportation could get you close, but no cigar. We walked a good mile. In fact taxi cabs had difficult finding the pier. Oceania could easily have sent a map of the location and directions, but they did/would not. Free airfare I find out is not worth it. I do not live near a gateway city and therefor, I have to drive or fly. We decided if we flew we could leave a day earlier and spend a day in Copenhagen. This meant we could spend three days in Stockholm after the cruise. We called our travel agent, presented our dates and then waited for Oceania to give us their free flight info. By the time we got it, our air fair had gone up $46 each. Ok, not to bad, so I ok'd the flights. What we learned after landing in Copenhagen was that our bags never made it out of Chicago. We did not have seamless airline reservations, but a stinking voucher from Chicago to Amesterdam then to Copenhagen. We were not alone, there were well over 40 bags that did not reach the ship. $0 were delivered in Helsinki, day four and our two bags arrived in Tallinn as we were leaving port, our last day. In the end I could have purchased round trip tickets for two for $100 less than the cost of the Free Airfare from Oceania, plus $$175 air deviation fee each, plus $100 air increase fair each, plus $50 times two for bags plus the $296 round trip air to Chicago each. In simple terms if our not a gateway city, the free air fare most likely will not save you any money. To us it is worthless. We tried to buy clothes in the botique, but it was too small and as I guy I have more selection than they did. With so many missing bags, there were not enough clothes. Only one pair of pant's, $125 and it would need to be hemmed. Shirts started at $125. As for the food, Red Ginger did not go ever well at all. McDonald's would have been much better. As for the other three dinning venues, they were ok, but no better than we were experienced with on Princess. Breakfast was better on Oceania, only because they serve you, instead of people trying to serve themselves. You stand in a line, order what you want, it is cooked, served to you standing there. the Terrace Cafe was good. they served to order grill food fast. We had a problem with our wine. An unfinished bottled went missing, but they provided another bottle, though less full than what we had left the evening before. This is the first time a bottle on any cruise had gone missing. I had reserved our four nights at the "best" venues "Polo", "Jacques", "Red Ginger" and "Tuscana" online We like to share a table, but the online reservation would not allow me to select sharing without having the names/booking of those we wished to share with. One of the pleasures of dining on a cruise ship is meeting others from around the world. We found out upon boarding the ship we were setup not to share. It was too late to change our first venue, but the other three we were able to change to sharing. We found the veranda stateroom nice, same quality as on Princess. The tub was a nice touch. We found that we could never go to the shows because of meal times. On Oceania they begin a 9PM. They really need to start later at 9:30 o 9:45 so that those who eat, can go. I found a smaller ship was nice, not as much walking, but this small convenience was not worth the cost. We found the excursions nice, but very pricey. On Princess they always had maps of where the ship would be and a map of the surrounding area. Oceania only did this once and provided as we were going ashore. I booked all our excursions online. When I tried to make changes, the online website went down. On line there was a notices stating that Saint Petersburg Free Excursions would be adjusted for after final submission. A month after booking our excursions I got a bill for over $1,000 for Saint Petersburg Excursions that I thought were supposed to be free an unlimited. Free soda and water is not a selling point. I liked to have a coke when I came back, but there would only be one in the frig. I do not know why they could not have had four or even more. At disembarkation, we left from deck five. This required we walk down steps with luggage. Deck four had a ramp which would have made getting off the ship easier, safer and faster. In Summary, Oceania is 50% more expensive. The free airfare turned out to be a nightmare. Food was not nearly as good as I was expecting. I wasted my wife's seven vacation days. Read Less
1 Helpful Vote
Sail Date: October 2013
Rome-Venice --Sorrento/Capri, Amalfi/Positano, Sicily, Zakynthos, Corfu, Dubrovnik, Venice -- couldn't ask for a better itinerary or better weather. Try to be to-the-point (not my strong suit) and chronological for the most part. We ... Read More
Rome-Venice --Sorrento/Capri, Amalfi/Positano, Sicily, Zakynthos, Corfu, Dubrovnik, Venice -- couldn't ask for a better itinerary or better weather. Try to be to-the-point (not my strong suit) and chronological for the most part. We are vets of RCCL, Princess, Carnival, Disney & Celebrity trying Oceania for 1st time, Oceania all the way for our big 45th Anniversary trip with Excursion Package, Air & Hotel package for 2 extra nights on each end in Rome & Venice including all transportation. Oceania flights good except for 3-hour delay on Atlanta-Rome leg which got us into Rome late to find the Oceania rep waiting for us and lovely car for drive to Westin-Excelsior. Beautiful hotel ( plain room) Via Veneto prime location near lots of cafes. That afternoon after napping on the plane, we walked to the Spanish Steps & Trevi Fountain. Next day, the only full day we had, we booked a tour through the hotel and were told we could be back by noon to take another tour of the ruins in the afternoon. But our guide was late and we were delayed at a "staging area" before seeing the Vatican. We got back too late for the other tour. We went back to our room ready for a hot shower to find our room not made so we had no dry towels and toiletries not replaced, etc. We spoke to our Oceania rep and she said the hotel would send us some wine but that didn't arrive until she contacted them again. The rep, Vicki, is terrific and efficient -- a great breakfast was provided each morning. She gave a funny talk about Rome life on the bus ride to embarkation. Rome was wonderful. The Riviera is a beautiful ship from outside lines to inside furnishings. Chandeliers particularly gorgeous everywhere including Terrace Grill -- all public rooms. Embarkation painless but our cabin not ready so we had a fine buffet lunch at Terrace. Our balcony cabin was spacious, nicely done with beautiful linens and marble bathroom. Bed was unbelievably sumptuous. I wish the shower was larger -- we had no use for the tub except to hang unmentionables. Good storage in closets but could have been more storage in bathroom. Would have been nice if there was a picture on wall opposite bed and if the TV could be angled to the bed -- small criticisms, we were very comfortable. Cabin steward, Angelica was best we have had in 20 cruises, personable and efficient. Art is everywhere in public spaces -- we especially loved the display at Horizons where there is afternoon tea -- nice presentation of treats at 4-5. Lots of paintings, crystal, comfy places to sit with tables, little private spaces. Plenty of lounge chairs outside sun & shade with thick cushions. Ship seemed uncrowded most of the time. 1st night dinner at Toscana --terrific food & service. Specialty restaurants included in fare and restaurant time is reserved after final payment -- very efficient with little invites in cabins night before. Try lasagna appetizer, cheeses so tasty & fresh along with bread & olive oils -- enjoyable. We had very early long tours planned so all but one day we had room service breakfast -- balcony entitled to only cold breakfast. Never had only a cold option on other cruiselines. Would have liked some protein. But it was prompt -- we asked for berries and it was given each day. One later tour allowed us to try Terrace -- nice selection but eggs were runny unless you braved the line for fresh-cooked eggs. Oceania tours were much less expensive as a package so we selected from their options -- enjoyed them and the guides. Oceania should consider more bathroom breaks especially on the Amalfi bus ride - several people were uncomfortable. Lunches in Terrace and Waves (burgers & lobster & malted) offer lots of variety - excellent. Grand Dining Room is open seating. 1st dinner we were seated at table for 2 at window which we requested every night--food good. 2nd time we tried the GDR we were seated at a table (room not even 1/2 full) between large loud table and table on the other side up a couple of steps so we looked at their feet and they looked down at us. We could not hear each other and asked the waiter to be moved. Don't know why they seated us there. Waiter brought another man who asked, "you want to move your table?" Don't understand why we had to tell again why we wanted to move -- it was obvious and embarrassing with everyone listening. We were moved and food was OK. Terrace dinner one night was very good. Try the risotto and grilled to order options. Polo -- very good food and service. Try perfect chocolate cake for desert Red Ginger -- very good service and I had the best beef teriyaki ever and great tempura vegetables but the other food was not to our taste. At Jacques, we had the most perfect meal for our anniversary and we sprung for champagne. If I knew how to bake bread like this I would put my name on it too. Had Iberia pork, the best potatoes and lovely dessert -- all desserts are terrific. Cappuccino, cappuccino, cappuccino -- included with your fare along with other drinks, soda, bottled water. You could get served your fancy coffee but it was terrific to go to the machine any time you want & press a button yourself whether in china cups or paper to go -- loved this. Entertainment was dull and amateurish. We stopped at the theater for a show with the showband playing before and thought they cancelled it. Only 1 couple dancing and 1 other couple not seated. Music dated and band had no energy -- they seemed bored. Did not see production shows. Rock band in Horizons OK and room almost empty. Captains reception open to all on one of the first evenings with string quartet (did not hear them play any classical music which I love, just pop or country/bluegrass) -- nice appetizers and drinks but very quiet and sedate party. Captain had nice personality but the other officers not very visible on the ship. We did meet the Concierge who said to contact him if we ever needed anything. Entertainment seemed geared towards older crowd - we are mid-60s -- we would have liked it livelier. We did see a Magician/Comedian but it was so bad we wanted to leave after a few minutes but stayed so as not to embarrass the performer. Casino was empty. Our trip took a turn the next day. Our closet door fell off the track and onto my foot the first day and my husband put it back on track. Morning after the reception before the excursion we noticed the bathroom lock didn't work properly -- left a note for the steward to have it fixed. After the excursion, we went back to the cabin -- husband went off to do laundry (self-service on each floor) while I showered. After showering I could not get out of the room. The lock would turn but the door would not open. I banged on the wall, screamed, panicked and turned lock for an hour before I could get the door to open. It was terrifying to be locked in that hot steamy room with no air. No one heard me for 1 hour? I called Reception, she sent a carpenter who said there was nothing wrong with the lock and "can I go now?" Woman from Reception was not concerned and rather dismissive and carpenter did not fix the lock. I was still crying when my husband got back from laundry. I was a realtor for 25 years and have opened many finicky locks and I know when a lock doesn't work. My husband called again and they did fix it again. I thought I was going to die in that beautiful marble bathroom. We called the Concierge and he was very cold. No one from Oceania hotel management contacted us to see how we were doing or checked the work of the carpenter. This definitely affected our vacation. I was nervous, couldn't sleep much the first few days. Next night at 11:40pm we were in our pjs just about to go to sleep for early tour next day & our toilet wouldn't flush. Called Reception -- they sent someone who kept flushing & flushing as the water level came just to the rim & my husband stopped him from flushing again. They sent someone else who worked outside the cabin and after a while noise stopped. But no one knocked or called to tell us the toilet worked and we could retire. We called after a while and asked reception and they said try the toilet and we did. Why did they not have the courtesy to let us know the toilet was fixed so we could go to bed. A later call to the Concierge was not returned. We began to think about what is important to Oceania and to us as passengers. Did we need a line of a dozen fancy dressed waiters holding menus in the Grand Dining Room, very fancy furnishings or did we need a carpenter who knew and cared what he was doing, Oceania personnel who were not condescending and who were caring and professional. We don't expect everything to be perfect -- what is important is what happens when something goes wrong - does the Concierge answer your calls? So much emphasis is on the façade at Oceania, many thick paper brochures, chandeliers, that I think compassion for people isn't there. Staff and other personnel don't make eye contact and aren't friendly as on other lines. My husband was a showband musician who was encouraged to engage with passengers -- Oceania's policy must be different. The last afternoon after our excursion about 2pm we found our suitcases (3) taken out from under the bed and placed on the bed. One of the robes was missing and the cloth not by the bedside. Was this a not subtle hint that we need to pack & get off the ship? We did not appreciate this - service slips often on the last day but this is worse than usual. We moved them so we could rest and packed after dinner as planned. We are just not a good match with Oceania and cancelled our April 19, 2014 Regatta sailing. We had never cancelled a planned cruise before. We wrote comment cards on the ship and contacted Oceania's management weeks ago but have received no response. The only people who could be considered compassionate are our room steward and the Oceania club representative, Carol, who we told our story to in an effort to cancel the April sailing. We were told to get out of our cabin by 8, off the ship by 9 and taken to Hilton Molino Stucky on Guidecca Island Venice only to wait an hour on line to check in. When we were done, the Oceania rep could not be found for quite a while. Hilton people were very helpful & took our hand luggage, searched the bag of the rep for our envelope with instructions and found it. They said the rep was back in the lobby and would be with us in 10 minutes. It didn't happen & after a while we saw her and asked for help. She said, "don't you see the weather (it was foggy), I'm busy and I'm just one person." After all this time, approaching 12 noon, we had missed 1/2 day -- we just wanted to see Venice and all we got was disrespect. We could have been left a note or Oceania could have checked us in since we were prepaid and they had our credit card info. There was no breakfast provided -- Hilton is a shuttle ride away across the canal and our water taxi ride to the airport was 7:45am. Continental breakfast is 20Euros per person and just a cappuccino is 6Euros. Breakfast is customary at this price range -- why not include it. Hotel was beautiful, room simple and if we looked out the window sideways we can see the canal. Luggage was handled efficiently We would not sail Oceania again -- we paid more & got less. Read Less
9 Helpful Votes
Sail Date: January 2019
The itinerary was the main attraction, plus decent reviews. I'll start with the positives. Embarkation was easy. Service in all areas was really good. End of positives. The ship rode poorly, even in fairly calm seas. ... Read More
The itinerary was the main attraction, plus decent reviews. I'll start with the positives. Embarkation was easy. Service in all areas was really good. End of positives. The ship rode poorly, even in fairly calm seas. Constant bumping noises & feelings for the first 2 days , for no apparent reason. Stateroom ( Concierge Veranda ) - lots of creaking noises - had to jam pieces of cardboard in several areas so we could sleep. Also way too small for the price. Veranda tiny. Cruise director - loud PA announcements as early as 7:45 - could not possibly sleep late if you so desired. Unnecessary announcements several times a day - just repeating the info in the daily newsletter. Food - sometimes very good, but quite a few times inedible. This was true in all dining rooms. Food mostly bland, possibly catering to the passenger makeup - average age was well into the eighties. Lunch buffet pathetic. If you wanted a drink pre-dinner, good luck finding a seat. Extremely limited. Shows - mediocre. One comedian was really good, all other shows no better than the lower priced ships. No way we would ever sail with Oceania again. Read Less
15 Helpful Votes
Sail Date: June 2018
Don't listen to any hype on this line. Food is horrible, way too salty. Boat is falling apart, broken drawers, no remote control worked, pool rusty and tiles falling out. NOTHING to do...all guest under the age of 80 hated it and ... Read More
Don't listen to any hype on this line. Food is horrible, way too salty. Boat is falling apart, broken drawers, no remote control worked, pool rusty and tiles falling out. NOTHING to do...all guest under the age of 80 hated it and couldn't wait to get off. Sub par shows where entertainers went through the motions. Most staff were good...2 stated to us the were board. No music, no life, no fun...they actually advertised being cheaper than a convalescent home....seriously. it was a convalescent home, who are they kidding. Cooking demonstration was a comedic act of buffoonery and a total insult. Wine tasting is 100.00, manicure is 100.00 get over yourself Oceania. Noon on sea day and the casino was closed because no one was playing. Snore fest on a dilapidated ghost ship with gross food. Excursions not at all what was advertised and many closed venues. They tried to have us snorkel in contaminated brackish water where dead fish floated on top and it smelled so bad it made me sick. Those who went in were surely ill. Read Less
12 Helpful Votes
Sail Date: June 2018
We were excited to travel on Oceania with our family of 5 and booked 2 staterooms for my husband, myself and our three sons in a separate stateroom. We were told by our Oceania travel representative and also confirmed with Oceania's ... Read More
We were excited to travel on Oceania with our family of 5 and booked 2 staterooms for my husband, myself and our three sons in a separate stateroom. We were told by our Oceania travel representative and also confirmed with Oceania's website that there would be a Teen Club on board, a game room and a basketball / sports court on the top of the ship of which there was none of the above mentioned things for our teenage sons. There was NOTHING for my boys to do on this ship. The only game room is a casino and you must be 21 to enter. The sports court was in fact, miniature tennis (elderly sport) or shuffleboard. The food was okay at best. Red Ginger and Jacques were both very good and Toscana was above average. Polo Grill was terrible, truly terrible. The Grand Dining room was sub par as well and the Terrace Restaurant was a slightly upscale version of a Luby's cafeteria. The shore excursions were okay but one at Alicante, Spain to a beach at El Campello was terrible. We were literally dropped off a bus (after circling the block a few times) and pointed to the beach and then the bus drove away. It was supposed to be a resort beach but it was just a beach, no chairs, no umbrellas, no water sports, no bars, no nothing. We called to be picked back up and two hours later, we finally made it to a real beach to explore on our own. When we asked for a refund, we were offered 50% back only and told it was an outside company that does the excursions separate from Oceania and that is all they would refund. Unacceptable! The entertainment was all targeted to the over 75 crowd and was frankly bad. During the cruise one night, our stateroom toilet began to flush on its own and water began to pour over the top. I didn't see the drain in the floor so I was very concerned that water would begin to flow on to the carpet in our stateroom. I called the front desk and was told someone would come and take a look. After three minutes and no one coming, I called back as I was worried about the water and the receptionist literally scolded me and said "YOU CALLED ME 3 MINUTES AGO!". She was very rude. After the amount of money we spent, it was a sorely disappointing experience. I would not recommend Oceania nor will I ever travel with them again. Read Less
11 Helpful Votes
Sail Date: December 2017
I choose this cruise because the cruise agent said it was "a step above." She was so very wrong! We booked two cabins, and the many problems we have experienced made us question our decision to sail Oceania. 1) Embarkation was a ... Read More
I choose this cruise because the cruise agent said it was "a step above." She was so very wrong! We booked two cabins, and the many problems we have experienced made us question our decision to sail Oceania. 1) Embarkation was a disaster. Upon arrival, we told cruise personal we were penthouse suite booked and were told to stand in line, which we did for a total of 2 hours, even though we arrived at noon. Unacceptable! 2) Our first and only time in the dining room saw service and food quality issues: request for lemons went unattended until second request 20 minutes later; request for coffee took 25 minutes, steak was filled with gristle and fat; food quality was truly sub par, bland and often repetitive. We are experienced travelers, and we will not travel with Oceania again. Service in our state room was very good; however, furnishings outdated, worn, old for this level penthouse booking. “This is our first cruise with Oceania, although we have cruised extensively with another cruise line, we thought and were told we were getting a step up by booking Oceania. We were so very disappointed! We booked a penthouse suite and have black mold along the base of the tub. My husband, who is 6’2”, cannot stand up in the shower but must stoop or bend over because the ceiling is so low. We discussed this with the front desk personnel, but no alternative was offered. The shower water sprays out onto the floor, because the glass panel does not cover or close. Furnishings in our suite have stains and scrapes, peeling paint is on balcony's furniture, throughout the ship wood work is marred with paint, or glossed over in many areas. For our level of booking, actually two cabins total, we expected much more than Oceania provided: outdated furnishings, sub-quality upkeep, obsolete TV Programming, and dining room issues which were brought to attention of maître D’. We could have paid half and gotten better quality food and furnishings on Holland America. When we contacted Oceania Staff regarding a concern most often they provided an excuse. For embarkation, we were told there is a lot of paperwork for this cruise. (We were slated for expedited booking) When we initially booked one of two cabins, we asked it be set up with separate beds, not one, for our son and daughter. This was not done and it took two requests to have this accomplished late in the first day on board. When we first booked through Crown Cruise Vacations, we identified this as a celebratory cruise, once in a lifetime, to enjoy my birthday and also our anniversary. Oceania did not recognize either in any way. When steak/grizzle issues were brought to the attention of the maitre D’, we were told that’s what they get from their supplier. On our final bill, we were charged an upcharge for having: “Butler Service” in our Penthouse Suite. We were never advised in advance by our travel agent of additional charges. On other cruises when a suite was booked, concierge service was never an upcharge. For these reasons, we can not recommend Oceania Cruises and as we heard several other guests comment: "We will never sail Oceania again!" We feel this cruise was a terrible value for the big bucks we paid for what we hoped would be "the trip of a lifetime." Read Less
14 Helpful Votes
Sail Date: July 2017
We just concluded Oceania's cruise from Venice to Athens on the "Riviera". Among over 1,000 passengers were only 5-6 young ones; the rest were senior citizens in their '70s. There were no poolside (or anywhere else) ... Read More
We just concluded Oceania's cruise from Venice to Athens on the "Riviera". Among over 1,000 passengers were only 5-6 young ones; the rest were senior citizens in their '70s. There were no poolside (or anywhere else) activities, nothing happening after dinner other than listening to old folks talking about the menu or their retirement. Awfully dull. The menu at the ship's restaurants was fine if eating is a passenger's sole reason for going on a cruise. The captain's (Captain Flokos) judgment was poor; upon arrival in Mykonos where the winds were strong in the morning (a very common occurrence in Mykonos), he simply elected to skip that port altogether and, instead, forced all passengers to 24 hours of ship confinement running around the sea/ Instead, he could have: a) Waited for the wind to die down (the local summer wind, called meltemi always dies down in the evening) and let the passengers out for a pleasant evening in Mykonos), or b) Gone to another nearby port (Athens was only three hours away,. and so were mahy other Greek islands), or c) Proceeded to the next scheduled stop in Santorinini for an extra day there. d) Have made arrangements ahead of time for the ship to have landed on the pier for direct access to the island without needing boats to transport passengers between the ship and land. "Excursions" at each of the ports visited were ill-conceived because passengers were required to be back on the ship by 3-4 pm, even though the next port of call was, in most cases, only 2-3 hours away and could be easily reached during the night. There was no good reason to force passengers to leave each Greek island visited at 3pm. Instead, passengers could have had the pleasure of spending much more time to each port of call (Santorini, Dubrovnik, etc.). Oceania company deserves all the blame for such poor planning. The ship's customer service staff were uniformly aloof and rude and self-righteous, as if they were doing passengers a favor by addressing passengers' concerns. They forgot that, in the final analysis, it was the passengers who paid their salaries. Read Less
3 Helpful Votes
Sail Date: December 2015
This reviewer and his wife are seasoned cruisers. This was our first time with Oceania. We are in our early 60's. The Staff was incredible, faced with potentially overwhelming demands on the staff's times as the entire ship ... Read More
This reviewer and his wife are seasoned cruisers. This was our first time with Oceania. We are in our early 60's. The Staff was incredible, faced with potentially overwhelming demands on the staff's times as the entire ship was treated for norovirus. We did not get to do the enrichment activities we had booked (culinary experiences) due to the norovirus issue. We were refunded our monies for those activities. The Port of Miami is easy to get to via cab. As we did not travel with children, that topic is not applicable. We did not use the weight room or the spa, so those are not applicable to this review. The dining was superb. Entertainment was not as good as we had hoped for, The Embarkation process was slow due to the Ship's awaiting clearance from the CDC, and the disembarkation was pretty much on par with previous sailings on different Lines. A large number of the guests aboard this ship were pretentious, seemed to feel "entitled" (because???), and treated the staff and the shore excursion providers terribly, as if they were dogs. These actions were disgraceful, and followed the sterotype of the "ugly American." As examples" 1) One of our fellow guests left a tip in the tip jar at a shore excursion of a coin. 2) One of the cruisers asked (demanded!) that the pool staff "reposition the boat so that the sun" would not fall on her. This reviewer's wife stated that she hoped that this person had dementia, because it would be the only logical explanation for such an outré request. 3) And one of our fellow cruisers refused to allow other travelers pass her when she was on a tender. This same one also would enter the elevators BEFORE the elevator passengers could exit. 4) One of the diners had her tea pot removed from the table by the wait staff. She lit into the busser, demanded to see the maître d', and then demanded to have the manager come over to her table so she could demean him in front o the other diners...ALL AFTER APOLOGIES WERE GIVEN AND A NEW TEA POT REPLACED! 5) One cruiser made the comment about the norovirus issue, saying: "They (Oceania) should give us something..." This, after Oceania opened up their bars for all patrons- at no charge- twice. Understand that Oceania did not bring the norovirus on board, another guest did. Oceania had no "duty" to provide free alcoholic beverages to their guests, let alone to do so twice. Never have we experienced so much awful behavior among fellow cruisers. No one was smiling. Laughter was missing. This was not a "fun" cruise, but only because of the awful customers who were on this boat. Courtesy to others was almost non-existent. This was a cruise with the theme of "I'll get mine, by God, and I don't care about you or your needs." We will not cruise with Oceania again. The demographic of the customers is not one Read Less
11 Helpful Votes
Sail Date: November 2015
I paid $20,000 for this trip. What I got was 1. An extremely tiny room 2. An RV sized bathroom 3. A prepaid beer/wine program at over $500 that would not provide me with more than one drink at a time because my wife (not on ... Read More
I paid $20,000 for this trip. What I got was 1. An extremely tiny room 2. An RV sized bathroom 3. A prepaid beer/wine program at over $500 that would not provide me with more than one drink at a time because my wife (not on the program) might take a sip. This is both rude and childish. 4. Room service with a scowl. 5. Only a tiny area in the onboard store featuring notions and drug store items. If you forgot something...tough. 6. No ATM on board and no provision for those going on tours to stop at an ATM. We had to skip a tour in order to find an ATM. Many people were really angry about this. 7. Tour guides who could barely speak English. 8. Far too many poverty tours: come see the poor people. 9. Dining was excellent, though the portions are small. Read Less
2 Helpful Votes
Sail Date: June 2015
I would not recommend cruising on this ship, the staff and personnel were great, the food was awesome. Its the small staterooms, the unreliable airconditioning,the electric surges and the electricity that made the ship come to a complete ... Read More
I would not recommend cruising on this ship, the staff and personnel were great, the food was awesome. Its the small staterooms, the unreliable airconditioning,the electric surges and the electricity that made the ship come to a complete stop three different times and the crazy Captain that would sail through horrible storms. For 3.5 days we had 10-12 ft. seas, all people sick and one woman fell and broke her shoulder in 2 places. A gentelman had to be medevac because of his pacemaker during high seas, that was a sight to behold. The ports of call were sad, the good ones were the large towns. Oceana prides itself on using smaller ships so they can get into out of the way places, well that is not always good. We paid for 5 excursions and only one was worthwhile, the one in Cartagena, Colombia. The excursion to a nut farm in Guatemala was so terrible. We had to change busses 4 times because of flat tires. We had to walk about 500ft. in pouring rain through an uneven surface. There were hadicapped persons who got stuck in the mud of the trail. It was aweful. When we got to the building we did not see nut production we were pushed to buy Macademia oil and assorted products. This was not a free excursion, we paid to be abused. Sailing through the Panama Canal was great, but the rest of the cruise was below average. I would not do it again with this cruise line. Disembarkation was not a problem, the only problem was guests who would not follow directions. Read Less
2 Helpful Votes
Sail Date: May 2013
Last June my family and I took the Oceana Nautica from Lisbon to South Hampton. I think we could sum up the whole shipboard experience in one word: Disappointing. The prior year we took Silverseas from Athens to Rome and had such a ... Read More
Last June my family and I took the Oceana Nautica from Lisbon to South Hampton. I think we could sum up the whole shipboard experience in one word: Disappointing. The prior year we took Silverseas from Athens to Rome and had such a wonderful experience on a smaller ship that we were hoping to have a similar experience with Oceania. Unfortunately, the similarities between the two often compared cruise lines ended at the size of their ships. While this is a review of the Oceanic ship Nautica, it's hard not to compare it with our Silverseas experience. The Ship: The overall condition of the Nautica was tired and worn. The cabin was poorly laid out compared to our Silverseas cabin (same class of cabin). The hallways looked like they needed new carpet and reminded me of a cheap hotel every time we went to our cabin. The rest of the ship was ok though the pool deck furniture was weathered and well past its prime. The Food: The specialty restaurants were over-rated, though nearly impossible to book undoubtedly because, as we quickly discovered, the other two dining options: Main Dining Room and Buffet were respectively mediocre and bad. To make matters worse, they put the more surly crew members at the buffet line to plop the overcooked, flavor challenged food on your plate. As you carried your plate away you were left with the feeling that you had somehow been through this before and then you remember oh yeah, my high school cafeteria. The dining on the Nautica was more like what I would expect on a Carnival cruise. To summarize, I would say that Silverseas stood head and shoulders above Oceania in every aspect of the cruise  Condition of the ship, cleanliness and food. I personally would not waste my money on Oceana again!   Read Less
7 Helpful Votes
Sail Date: January 2019
Itinerary. After 21 cruises on O, and having been part of the christening and inaugural sailings, I was amazed at the decline of this lovely ship. The staff was AWESOME. They worked so hard as it was obvious there was a reduced staff ... Read More
Itinerary. After 21 cruises on O, and having been part of the christening and inaugural sailings, I was amazed at the decline of this lovely ship. The staff was AWESOME. They worked so hard as it was obvious there was a reduced staff serving. For example, if you arrived a bit early to the specialty restaurants, they couldn't accommodate you yet the dining room was half empty. Obvious they adjusted to staffing. The main dining room service was sooooo slow. Never saw the cruise director, John??? TV programming was years old. This was the first cruise on O that I did not book a future cruise. I decided from what I saw that I need to open up my options, and now was the time. Please O, come back to your original purpose and serving. The food was not very good, and I'm usually easy to please. Knowing that Claudette Pepin is the Godmother, I am shocked. Read Less
7 Helpful Votes
Sail Date: December 2018
The oceania riviera desperately needs dry dock updates & upgrades. The same carpet stains from last year's cruise were still there a year later. The carpet is in horrible condition and the wood on the ship needs touch-up's. ... Read More
The oceania riviera desperately needs dry dock updates & upgrades. The same carpet stains from last year's cruise were still there a year later. The carpet is in horrible condition and the wood on the ship needs touch-up's. The ship was scheduled to be in dry dock during 2018, but oceania elected to defer this update until april of 2019, and that poor decision is reflected in the environment on the ship. The internet connection speed on the oceania riviera was horribly slow. Oceania opened up "free internet to all" but should have upgraded their system before doing so to handle that bigger demand. We have been on other larger ships that have blazing fast internet speeds, so oceania needs to get their act together on this immediately. We hear the oceania riviera will be in dry dock in april of 2019, so this needs to be a priority upgrade. We were on the oceania riviera during christmas of 2018 and new years, when all of the bowl games were being played. The ship does not have espn and most other major network tv coverage. It's 2019 oceania - please get with the times and get major network coverage that your competition already has!! One port of call was roseau, dominica. This should not be a port of call due to massive devistation from a hurricane that happened over a year ago. Roads had been washed away during the hurricane and flooding, and two way traffic was trying to navigate a single lane on mountainous roads that were way too dangerous to travel on. There were washed-away sections of the road that had jagged edges from fast flowing water. There was a very dangerous mountainous road that could have given way and caused a shuttle van to fall several hundred feet, which would have killed everyone onboard the shuttle. This is an accident waiting to happen so oceania should remove dominica as a port of call. Much of the fitness equipment was old and in poor condition. The oceania riviera ship's staff tries hard to please, but we had a bad experience with the shore excursion staff, which has poor management and untrained staff. Since we cruised on this ship one year earlier, there was an overall downward shift in the quality of the ship's condition and the attitude/training of the staff. The oceania riviera ship has a lot of potential, but its future success depends heavily on oceania making good management decisions and the right update/upgrade decisions for the scheduled april 2019 dry-dock. Read Less
5 Helpful Votes
Sail Date: December 2018
Let me start with a few positive comments that made me glad I was able to have this experience at least once. The finest thing about the trip was the bed. It was gloriously comfortable. Magical. I move a lot when I sleep and the bed seemed ... Read More
Let me start with a few positive comments that made me glad I was able to have this experience at least once. The finest thing about the trip was the bed. It was gloriously comfortable. Magical. I move a lot when I sleep and the bed seemed to make me comfortable no matter how much a moved around. Not too hard and not too soft. Cool. Like a dream cloud with support. Amazing. Fine linens, bedding. Pillows were divine. Still, you can buy the bedding and stay home. I'll explain. The ship is beautiful. Gorgeous lobby, etc. Of course, one doesn't dine or stay in the lobby. It was just nice to look at and pass through. Now for the not so nice stuff. First, the ship claims to have internet service which is technically true. In practice you will have spotty and poor service about 60 percent of the time. You will be completely without service the remainder of that time. The connection is very slow and not intended for viewing videos nor for working much with photographs. Stick to an email or message in text. And if you need to work on the cruise, this isn't really going to work for you. We travelled with the CEO of a company, and he had to wait until we were on an island or city on land to send and receive proper messages. That frequently meant a one or two day delay, and had to be accomplished with internet service not provided by the cruise line. If you are a millenial, you'd say there was no internet service at all. One kind lady told me that I was on vacation, and said that being connected to the outside world shouldn't be a priority. I suppose she's right, but I still believe in full disclosure. You will get fired from your job if you think you can work on the ship in a timely manner or are in IT and had planned on a work/play vacation. I rate the internet service and lack of disclosures at a 2 out of 10. Even the crappy service requires a long list of signing in and out and other manipulations that the average techy will find extremely cumbersome. The real killer, though, was the sales gig. There are many opportunities to spend money, but again they fail in lack of disclosure. If you bank with cash and a debit card, you'll be harassed for the entire trip. They prefer a credit card (I don't use "credit" cards) and they will pin notes to your door and ring your room at all hours of the day and night in a horrific collection attempt while you're still very much stuck on their freaking ship. They will tell all your other family members or persons traveling with you what you have or have not paid for, and which cards or cash you have used to pay or not pay for anything and everything. They will treat you like a thief and a threat. They will be unhelpful and impolite in their fervor for collection efforts. By the time I was ready to leave the boat, I had to borrow $300 dollars from a family member to pay off the various gratuities and undisclosed other charges while they treated me like a serial murderer on a cruise that cost 10K between one brother and myself. Why? When they book your airfare (assuming you get the airfare is in the overall package) they will book you on the cheapest worst most indirect flight on the wrong seat. They had me flying for two days from LAX to Miami in a middle seat in the back of the plane. By the time we paid for checked bags, additional fees for the seat, and a nonstop flight I was out another $500 just one the plane ticket fiasco. I still had to fly on an overnight flight, and spend 8 hours awaiting to "check in" after a night of no sleep on the plane. Yes, they treated to a breakfast at a local hotel. That helped for an hour of that time. I'm surprised the hotel they took us to during the daytime didn't have us all arrested for vagrancy. We all looked like half asleep zombies as we walked around the lobby in circles for six more hours. They should also disclose to passengers that EVEN IF YOU HAVE AN INTERNATIONAL DIALING PLAN, that you will still charge up your phone bill if you dare make an actual phone call during your trip. Those calls are not originating in the US and as such are $6 a minute....regardless of your "international dialing plan." Two, one half hour calls to my bank in France cost me $300 on my phone bill. If you like to count, you can see that I'm out over $800 bucks on plane charges and phone calls, without counting the $300 I took on board in cash for penny cash needs. And then the $300 I borrowed to get out of there alive before they had me sleeping in the halls or on a life boat which I offered to them as an alternative if they couldn't wait for me to get the cash limit on my DEBIT card raised for them and their tender CREDIT CARD preference on board.They really need to work on disclosing realistic cash needs on board PRIOR to boarding. This almost ruined my trip and caused petty fights among family members at Christmas time. I finally went down to the lovely Lalique filled lobby and chewed out the reception desk over their unscrupulous collection efforts on board, their skanky and undisclosed poor internet service, the missed ports (due to rain), and the extra charges and they offered me a bottle of wine... the off brand stuff. I'm giving the cruise an average rating because it was a horrible experience on board unless you were asleep or on land. The ship is a luxury ship and the 10K they collected up front on the room still had them acting like they would die for the last $300 bucks. I told them to stop the calls and notes, and to feel free to call the police if I tried to jump ship without paying. I guess all that money was for the bed. I can get that at Macy's without the pressure of a harassed existence on a ship with no internet that can't drop anchor when it rains. Had they acted better I'd have raised this review to a 4 out of 5 stars. As it is, I'm going to be nice and not lash out with a 1 star rating. Average.3 stars. That's fair. Take Oceania at least once. I'll say that. Oh, I met some nice people on board. The barista was gorgeous too. The restaurants are good and the service impeccable there. The entertainment was also good. The excursions were a cut above if expensive. Better ferries, better buses, etc. They do have a wine list that lets you know just how cheap the complimentary bottle was. Read Less
4 Helpful Votes
Sail Date: November 2018
Manly booked this for the itinerary. It was a 12 night - Venice to Barcelona . 11-1-18 to 11-13-18. Excursions were not as described. The stops listed were not accurate. One location did not have the handicrafts village as highlighted. ... Read More
Manly booked this for the itinerary. It was a 12 night - Venice to Barcelona . 11-1-18 to 11-13-18. Excursions were not as described. The stops listed were not accurate. One location did not have the handicrafts village as highlighted. Another town was completely closed on the day we were there. Nothing to see at all! They return you back to the ship 2-3 hours before ship left port. Not enough time given to sights that were available. Big waste of money. The destination desk personnel were useless and could care less. This Cruise line is over rated. Horrible entertainment. It doesn't exist. First time on Oceania and probably the last. Expected more from a so called upper class sailing. This is also not recommended for any one who is handicap. All ports of call and the excursions we were part of would be a real challenge for those who are handicap. The food was very good compared to other Cruise lines. But do NOT touch anything or the food Nazis will repremand you. Sparkling water and soft drinks are all included. As for cocktails, way over priced. Friends were charged $56.00 for 2 drinks in the main dining room because he made the mortal mistake of ordering a " double" rum and coke. He only made that mistake once. The staff were very good and attended to all your needs in the beginning of this itinerary, but slowly declined as the days passed. It seemed as though many have had enough and were anxious to go home, as this was their final voyage for the season. As previously noted the worst was the " Destinations" personnel. They could care less about anything. For your O Life choice, do yourself a favor and use the ship board credit. The free excursions are NOT the way to go! Go with an outside company or explore on your own. It should also be noted that this was not a voyage for families with young children. They would be extremely board due to the lack of entertainment and the ports of call. It's catered towards the adults. For the fees charged on this line, we expected a little more. Read Less
2 Helpful Votes
Sail Date: August 2017
oceania is the best cruiseline we have done most, this was about our 30th on oceania but s few things have been a concern. hate the way they have tried to squeeze Red ginger in the menu is the old one not as good was on Riviera 3 weeks ago ... Read More
oceania is the best cruiseline we have done most, this was about our 30th on oceania but s few things have been a concern. hate the way they have tried to squeeze Red ginger in the menu is the old one not as good was on Riviera 3 weeks ago so different Then they put polo and toscanana together you get a limited menue of both it was not what we wanted, PLEASE I hope they don't try and use this format on the other R ships if so I will not use them again. It was perfect before now its a mess how can the kitchen cope with all 3 styles they made a mess of it all, we adore the cruise line such a shame. having travelled so much with oceania we obviously love them but if they continue this format to the other R ships then we will just use Marina and Riviera. Read Less
12 Helpful Votes
Sail Date: August 2017
This cruise was selected for several reasons. For one, the reputation of Oceania for serving the best food on the ocean was an attraction. Also, the itenery ... we have been to Greece and Italy several times, but those traveling with us ... Read More
This cruise was selected for several reasons. For one, the reputation of Oceania for serving the best food on the ocean was an attraction. Also, the itenery ... we have been to Greece and Italy several times, but those traveling with us had not been to the Mediterranean. It also helped that the price was right! "The Good" ... The public space is lovely. Well cared for and immaculately clean. The staff is the most attentive that I have ever experienced on land or sea. The specialty restaurants were wonderful and diverse. It was refreshing to see that the policy of not allowing passengers to place a book and a hat on a pool lounge chair at 6:00 AM and then return to claim their space after lunch ... is being enforced. All cruise lines talk abut it, but do not have the gonads to enforce it. "The Bad" ... the main dining room was just average at best. It would take a good 15 minutes to be approached by staff. This happened 4 nights in a row. Once they started your table, the service was excellent. The food was dry and lacked flavor. We would have opted out of the main dining room if we had been allowed to dine in the specialty restaurants ... but you are only allowed to dine once in each specialty restaurants per leg of the cruise. If you were less than 45 minutes arriving to board the ship prior to the mandatory departure time, the tent, cold towels, and water were gone. This is not the biggest of deals if the ship is docked but if it is tendered ... good luck location the correct tender. We were forced to have The Princess Cruise Line staff help us find our tender in Santorini ... located in a totally different place than the AM landing point. If you have an independent excursion the staff will not pass out tender passes as you arrive. They wait until all of the cruise line tours are off and then announce that the independent passes will now be passed out ... so there is a major fight to claw yourself up the aisle hoping to secure a pass that allows you to only be 45 minutes late getting off the ship. "The Ugly" Our cabin ... I can only speak for our cabin, and I will not give you the cabin number since the stewardess that maintained this room was not responsible for the lack of preventive maintenance in this cabin. My only complaint with her was that she never replaced the shampoo with 2 days left on the cruise and our balcony glass was never cleaned. We were located at the rear of the ship and the vibration was unacceptable. The cables connecting the TV and the VCR were hanging out all over the place. The knob for the shower rain head kept falling off ... and being a round knob, try turning it on or off whit soap on your hands. The carpet in the room was filthy. The sheers had shrunk and were too narrow to close all of the way. The same issue was a problem with the blackout curtains, thus at 5:30 AM you were hit in the face with shards of sunlight. There were signs of the previous guest in the desk drawer. 2 postcards from a hotel and a Marriott desk pen. I worked for Hilton for 20 plus years and this alone would fail a room. Would I travel with Oceania again? Well, if the deal is good and the itenery is desirable ... you bet! But I do think that Oceania needs to save a bit of money and stop sending me cruise literature ... we something every day from them! Read Less
22 Helpful Votes
Sail Date: August 2016
We booked this cruise as a result of an excellent previous Oceania cruise (on Riviera) and corporate publicity for their 'new' ship. I will endeavour to be honest and truthful with regard to my comments and facts. The company ... Read More
We booked this cruise as a result of an excellent previous Oceania cruise (on Riviera) and corporate publicity for their 'new' ship. I will endeavour to be honest and truthful with regard to my comments and facts. The company Oceania (now owned by Norwegian Cruise Lines NCL) recently purchased this ship from Princess Cruise Lines where it had two names, Tahitian Princess and Ocean Princess. Built in 1999 it first sailed under the Renaissance flag. Oceania advertised a multimillion dollar refurbishment but this may well be somewhat of an exaggeration. When first boarding one is confronted with some very new decor in the public area and care has apparently been taken to ensure a good first impression. However, when you arrive in your penthouse suite, and my comments can only be on that type of accommodation, what a disappointment. It was blatantly obvious that, apart from the bathroom, no major work had been undertaken. The built-in furniture had not been replaced, badly fitting cupboard doors and drawers, a mini television tucked away in a difficult to view but moveable position. This was on a concealed bracket within a cupboard and if you forgot to return it within the cupboard when retiring, it was a certainty that if you got up in the night, one could have sustained personal damage. Cabin and balcony chairs, together with the vary small tables would appear to have been replaced as had the carpet and curtains. The refrigerator and safe appeared to be original. This was a very poor example of a Penthouse suite and it is most interesting that, if comparing it to the sister ship Ocean Princess, that cruise line call that level as Mini-Suites, which is a more truthful description. Both have an area of 322 sq.ft and even the suite numbers are the same. On talking to other guests, all had the same view about the 'refurbishment'. As one person said, a lick of paint and new carpet seemed to be the order of day. The vast majority of staff were excellent, given the pressures they were under. The entertainment was somewhat less then average and there would appear to be a strong need for a replacement cruise director. The food was very good, although there were some issues with undercooked lobster and overcooked steaks. In line with most cruise lines these days, shortage of staff in the Grand Dining Room did not allow time for any conversation with the waiters. The splash pool had not been changed from original, very, very small, no chance of swimming unless you were the only one there. Bar staff were great and the selection of drinks was good but very expensive. If you like a drink, take the premium drinks package, it will save you a lot of money. In conclusion we were very disappointed with this ship and, would we sail on it again, never, never, never. We feel as if we have been totally misled by the Oceania publicity and wonder if this has anything to do with the takeover by NCL who do not do luxury cruising. Our next cruise is with Regent, also now owned by NCL and it will be interesting to make a comparison. I would suggest the reader looks up the details of the Sun Princess on Princess Cruises as this is a sister ship of Sirena when built and comparisons can be made. Read Less
6 Helpful Votes
Sail Date: July 2016
to see Spain coast and Morocco. We came one day early to make sure catching the cruise. it seemed a bad idea staying in it assigned hotel Barcelona Hilton, not only charged double for 2 persons in one room, but had very poor ... Read More
to see Spain coast and Morocco. We came one day early to make sure catching the cruise. it seemed a bad idea staying in it assigned hotel Barcelona Hilton, not only charged double for 2 persons in one room, but had very poor service. Coming after a red eye flight from Atlanta around 10 AM, the front desk lady refused to let us check in early to get some sleep but let the same flight crews to check -in right way. Luckily Oceania personnel intervened to let us get in at 12 noon to catch lost sleep for two 70+ and 80+ old guys. Once on board the next day, we were treated well and the food and service were very well. After the cruise, we have found how to use the shipboard credit not before, may be next time if you have. The specialty restaurant reservations were not possible to have before 9 PM, so we had gave up with none during the trip. About the excursion to Casablanca we expect ed highly, but after arriving, only learned that the locals were closed everything after Ramadan and some Holiday not before. Well, you don't always get what you paid for. Read Less
2 Helpful Votes
Sail Date: December 2015
Don't get me wrong we had a good time because we had 11 family members and a gang of friends onboard. We are all Crystal veterans giving Oceania a try because they had a much better Christmas itinerary than Crystal this year. ... Read More
Don't get me wrong we had a good time because we had 11 family members and a gang of friends onboard. We are all Crystal veterans giving Oceania a try because they had a much better Christmas itinerary than Crystal this year. Embarkation was a breeze, debarkation was unbelievably tedious, disorganized and my son missed his 11:00AM flight. We were told by Oceania (I called myself) that no matter how many children were onboard, there would be no programs or babysitters. We considered bringing a nanny, but decided the kids (5 & 8) could stay up some nights and the parents would turn in early some nights. Upon arrival, we were told there would be a kids orientation at 4:30. The kids club (what?) was amazing and getting a babysitter was not a problem. Such a big fuss about no kids, we hate kids, we don't want kids...on Oceania. Guess what...people don't leave their kids home at Christmas! Oceania get over it and say most of the year we don't encourage kids, but at the holidays we understand. Ship and cabins were nice. We had a Penthouse and it had a nice amount of space. Alternative restaurants, especially Jacques were very good. However, the dining room was not good at all. We began referring to it as the Mess Hall. Very inconsistent food and sometimes down right bad service. The first night our dover sole came with sauce on it and bones in it. Crazy! Terrace was great at breakfast and sometimes good at lunch. Waves, the service was ridiculous. Rarely got what we asked for. A glass of wine took forever. We did the prepaid drink package which was $5000 for our group. Very inconvenient having to give your card everytime we ordered a drink. Oceania has to figure out a less intrusive way to manage their drink inventory. Yes, that's what we were told it was for. There was no organized Bridge for my husband. Not happy. The advertised times of port debarkation were cut short at many ports. Leaving sometimes at 4:00 instead of 8:00. St. Barts, for instance. I made hair appt.s in advance throughout the trip. When I got onboard, they had no record of them. Not life threatening, but very inconvenient. The service on the pool deck was poor. No one made eye contact and offered nothing. Yes, if you asked, they got whatever it was for you, but no offers. Water???? We had booked two subsequent trips on Oceania. One for 35 days and another for 18 days. We have canceled both. We realized we are Crystal people. Until Oceania becomes All Inclusive and beefs up their service we're not going back. Read Less
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