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1 Helpful Vote
Sail Date: August 2019
This was the smallest ship we have ever cruised on. There was no problem doing anything on board that we wanted to do. Even with only four small elevators (sign said max capacity of 10...realistically more like six), there was never an ... Read More
This was the smallest ship we have ever cruised on. There was no problem doing anything on board that we wanted to do. Even with only four small elevators (sign said max capacity of 10...realistically more like six), there was never an unreasonable wait time. The dining experiences were all over the top...service was excellent...wait staff were knowledgeable, attentive, and efficient (even though Oceania said tipping was not necessary, we did tip at meals and the bars, and the service was even better the next time we were there). The afternoon tea service was a very nice touch...excellent selection of teas...excellent selection of tea sandwiches, scones, and petite sweets, and there were ample times for seconds (or thirds...) The string quartet playing during afternoon tea made it even better. Probably the only thing that could have gone better would have been the embarkation process. I would easily put the average age of the cruisers on this trip at 60+. At the pre-screening area, there were only a handful of chairs to be had (and a lot of unhappy looking older citizens standing around). As each boarding class was called, they had to negotiate their way through a large group standing around the starting que. Then through the x-ray screening and magnetometer (only one being used of the six available), then the medical paperwork, then the actual check-in where you got your room key card, then on to the ship. There were a lot, and I mean a lot of chairs between the check-in area and the boarding door where lots of people could have been comfortably sitting instead of being uncomfortable in the pre-embarkation area. One day at sea we were notified that the verandas were going to be washed...another day we were notified that the woodwork on the verandas was going to be varnished. Veranda not available for use during these times. Disembarkation was a hurry up and wait process, but, at least there seemed to be enough seats for people. Read Less
7 Helpful Votes
Sail Date: March 2019
We booked this cruise as it included four countries we previously hadn't visited: Cuba, Belize, Honduras, and Guatemala. The timing worked well to have some family join us on this 7-night cruise. I would note that we are Oceania ... Read More
We booked this cruise as it included four countries we previously hadn't visited: Cuba, Belize, Honduras, and Guatemala. The timing worked well to have some family join us on this 7-night cruise. I would note that we are Oceania loyalists based on the cuisine, quality of the ships and their excellent crews, as well as the vast assortment of 7-12 day cruises on offer work for our busy lifestyle (in our early 40s and both working full-time). We're always being asked about being the youngest passengers on the ship (we are both fit and look like we're in our 30s), and our response is always "what's not to like, great vacations with interesting fellow passengers". One more disclosure - I'm Gluten Free (GF) and LOVE the way that Oceania tends to my dietary restrictions. Taking the stress out of eating all over the world is a game changer for me knowing that I can always have a safe breakfast and dinner in every port. This was our second time on Riviera and we really love this ship. The size works for us with the additional restaurants, cooking school, larger Baristas with great views, and larger cabins across all categories. We've previously sailed on Insignia and enjoyed the intimacy of the smaller ship but the PH cabins on these R-class ships are the size of standard veranda cabins on Riviera/Marina. The PH cabins on Riviera are as nice as our PH on a previous Regent SS Voyager cruise. On this cruise we took a cooking class "If it Swims" and really loved the class and the instructor - Stephanie Hersh. Stephanie was the long-time assistant of Julia Child and had great stories and a depth of knowledge that was greatly appreciated by everyone on the ship who interacted with her. We enjoyed the "La Cuisine Bourgeois" in La Reserve with wine pairings. We love the La Reserve team and the effort they put into these dinners. We also stopped in for a wine flight and they had excellent nibbles to go with that made it worth the supplement. The one thing we would do differently on the next Riviera/Marina cruise would be to go back to a PH on Deck 11. Being one of only 4 PHs on Deck 7 (all aft with huge balconies which is why we chose our cabin for this warm weather cruise) we felt a bit neglected as we rarely saw our butler. We also note that while it's not a written policy, passengers in suites tend to be seated at better tables in the restaurants. We noticed that unlike our previous cruises we found ourselves with less prime tables when giving a cabin number starting with '7' than '11' at the host stands. When I read Oceania reviews it seems like a lot of folks complain about NCL's ownership economizing on-board. I would note that it does seem like there's a bit less staffing in the MDR and around the pool, but we haven't noticed any other negative changes. We haven't noticed any cost-cutting in the food or prices for the wines by the bottle which are the key for us. I do wonder if Oceania will feel the need to match the included beer/wine with meals offered by Azamara and Viking as these main competitors have Oceania beat in this category. Read Less
6 Helpful Votes
Sail Date: January 2019
We chose this one over one that we had booked on the MSC Seaside because it included a stop in Cuba and one other country that we had not been to before in the Western Caribbean. We (my wife and I) also had her two brothers along for a ... Read More
We chose this one over one that we had booked on the MSC Seaside because it included a stop in Cuba and one other country that we had not been to before in the Western Caribbean. We (my wife and I) also had her two brothers along for a much needed vacation and we had wanted to see if Oceania cruises would live up to all the hype especially their cuisine. The food was very good, among the best we have had on cruises. Even though the choices on the buffet were limited what they had tasted very good and the sushi for dinner was the best that I had on any cruise. For breakfast I had to see how their lox (smoked salmon) stacked up against the best that I had on a cruise (Royal Caribbean 2006) and they came in a credible second to that one. Specialty restaurants didn't disappoint although they weren't the best we have eaten at they were good. At least the lobster I had on Oceania was better than that on board a recent Regent cruise. Our excursions were all enjoyable and nicely different from the typical cruise line fare. There were a couple of ports that Oceania didn't offer much if any that were exciting or even remotely interesting so we opted to get others from outside companies. The one we got for Cozumel, the Mayan Kun Che Park, was awesome and one that I would recommend to anyone who wasn't interested in visiting the ruins. This was the first time in several cruises that we didn't get a suite and I felt the squeeze in all aspects. We had a veranda room w/concierge and walk around room was minimal - the two of us couldn't go past the bed at the same time. Speaking of the bed, it was a queen bed, had no space under it to store our large suitcases. It has been decades since we shared one that small. The bathroom was large though and that could have had the bathtub taken out to add another 30 sq.feet to the room itself. As it was the only use the tub got was as storage for our suitcases. The staff was uniformly friendly, courteous and bent over backwards to accommodate our every need except for one exception - our concierge. First of all he never bothered to introduce himself when we arrived and a day or two into our cruise I noticed that one of our excursions was different than what we had wanted so I gave him a call and asked him if he would try to get it changed - a normal enough task for a concierge. His response: "You will have to go to Destination Services and ask them yourself." We went on a NCL cruise and had a concierge then who was outstanding. If I had asked him the same thing he would have wanted to know the numbers of both excursions and then would have gotten back to me within two hours with an answer. We never bothered this so called concierge again since it was obvious to us that he didn't want to do his job. I have to say this was the easiest disembarkation that we ever had. Even though we were given a time to get off the ship once we got down to the gangway level we were told that we could just leave - no muss, no fuss, no waiting for our tag color and number to be called. Easy peasy, lemon squeezy. All in all, we enjoyed the cruise and if Oceania has another itinerary that we like will consider them again. Read Less
3 Helpful Votes
Sail Date: December 2018
Embarkation was great & smooth (vs. disembarkation which was a rotten experience; later). Rio de Janeiro was interesting to see with beaches, Christ the Redeemer and Sugar Loaf. The city is a typical Latin city that is overcrowded ... Read More
Embarkation was great & smooth (vs. disembarkation which was a rotten experience; later). Rio de Janeiro was interesting to see with beaches, Christ the Redeemer and Sugar Loaf. The city is a typical Latin city that is overcrowded and dirty. Spent a lot of time in traffic. Food however was excellent; fast, tasty & uniquely served. The next port was a non+, pretty much a repeat of Rio without the great attraction. Two cities in Uruguay were like the Riviera, clean very safe. Buenos Aires was more of Rio. Walk with the penguins was good but a long drive from port & a lot more walking to the ocean. Great welcome center but the bathrooms at the park were HORRIBLE; 3 of 5 toilets were broken, stalls had no paper and toilets were barely usable with no flush water (TP was on ONE roll outside the stalls). For the money that goes into that park, they need to do a better job! Rode a great train in Ushuaia, a new, replica of a 0*1*1*0 Garratt. The first port in Chile was a nice walk in the Antarctic rain forest, along a river to a great water fall, + a wine tasting at the end. Disembarked in Chile at San Antonio and traveled to Santiago. We had to CLEAR the ship by 0900. There was one gang-way for entrance of new crew and departing passenger. There was no order and no one controlling exiting passenger; it was a group, screwed-up mess (Viet Nam vets have an expression that I cannot use here - like cluster...). Groups were called before there was room to accommodate them for disembarkation. Long walk to buses (& I mean long). We took a shore excursion since our flight did not leave until 950 PM. Drive into Santiago was nice, stopped for snack on the way a cute little restaurant. In the city, typical traffic & inability to stop to & see points of interest. One local craft market that was overpriced and then a fancy mall for lunch (on our own). We at seafood of Abalone, potato salad and greens; delicious! Then on to the airport. WE STOOD for two hours before we could even check in, THOUSANDS of disembarked ship's passengers. This was INEXCUSABLE! I will never depart from Santiago, Chile again!!! Worse than De Gaul in Paris. Overall life on ship was great, great staff, great food & VERY comfortable accommodations. Read Less
2 Helpful Votes
Sail Date: October 2018
This is the first time we have used Oceania. We chose this cruise because it is about the only cruise line which circum navigates Cuba. This gave us the opportunity to visit 3 ports, Havana for 2 days, Cienfuegos and Santiago de Cuba. ... Read More
This is the first time we have used Oceania. We chose this cruise because it is about the only cruise line which circum navigates Cuba. This gave us the opportunity to visit 3 ports, Havana for 2 days, Cienfuegos and Santiago de Cuba. We also chose Oceania because we have friends who rave about Oceania service and the food. We boarded the ship with very high expectations. Firstly, let me say the staff on Oceania are second to none. They are friendly, helpful and hospitable. Our steward did a remarkable job keeping our cabin up to the mark. The food presentation is remarkable, all food including the buffet presented beautifully. However, the ship itself is old and tired. And it shows. We were told that 4 of Oceania ships are getting a $100 Million refurbish in the future, which will make a big difference. We bought the premium drinks package, and they do serve premium brands. At happy hour there was such a rush on drinks, we were able to wait until the bars had cleared and there was seating in the lounges because of the package. Otherwise there was always a queue of people waiting for drinks. The staff at these times are flat out, but other staff were not recruited to help out. The food itself was disappointing at times. Breakfast in the Terrace Cafe (buffet) was very good, and food was served by staff rather than helping ourselves (possibly because of contamination). Meals at Lunch also very good, both in the Terrace Cafe and the Main Dining Room. In the Terrace Cafe, at the salad bar, the same dressing was served every day when we ate there, no other choices offered. Service was always very good in these venues. Dinner at Red Ginger and the Steakhouse excellent. Dinner in the Main Dining Room in the evenings was a bit hit and miss. Two of my meals, the Osso Bucco and the Roast Lamb were practically inedible. The Osso Bucco was dry and stringy and the Roast Lamb, although rolled, was tough and dry. My husband also had Roast Lamb, his was much better, so we shared it. Mint sauce was not offered and when we requested it, never arrived. We liked the small ship concept of Oceania. However, the age of the ship did not appeal to us. Would we go on Oceania again? Possibly, if the itinerary was something that appealed. However, we went to the Future Cruises Talk and there is nothing new for us for the next couple of years. The one cruise we would have considered, from Santiago to Auckland NZ is available for 2019, but not 2020 when we would like to do it. Read Less
4 Helpful Votes
Sail Date: August 2018
Oceania is a fantastic cruise line, up there with the best. The crew were second to none and the food is of course exemplary. We never had a problem finding sun loungers (despite many shaded sunloungers being reserved every day) and there ... Read More
Oceania is a fantastic cruise line, up there with the best. The crew were second to none and the food is of course exemplary. We never had a problem finding sun loungers (despite many shaded sunloungers being reserved every day) and there were many day beds available at all times too. The show lounge is called the Sirena lounge and it is more akin to a bar/lounge rather than the more typical double height theatre that you get on slightly bigger ships than Sirena. My comments on the cabin are below. We travelled as a family with four daughters and we were made especially welcome, particularly by the entertainment team who appreciated guests who were more similar aged to themselves! The ship was run extremely well and everything went smoothly. From the reception staff, the restaurant waiters to the room attendants, everyone made sure that we never queued for anything and it helped make our holiday superb. Read Less
7 Helpful Votes
Sail Date: May 2018
This was our fourth Oceania cruise and it was the type and quality of a cruise we have come to expect from this cruise line. We can say that we experienced excellent service and top notch quality of food at several of the restaurants on ... Read More
This was our fourth Oceania cruise and it was the type and quality of a cruise we have come to expect from this cruise line. We can say that we experienced excellent service and top notch quality of food at several of the restaurants on board the Riviera. My wife has special medical dietary requirements and all of the food was prepared accordingly and service staff were especially helpful and accommodating with her dietary requirements. The entire ship was very clean and seemed well maintained. We experienced a problem with the plumbing system in our cabin and the maintenance staff stuck with the problem until it was corrected. Several of the the food and beverage staff who waited on us displayed a fun sense of banter with us and it was a pleasure to see them at different venues. Embarkation was perhaps the easiest we have ever experienced. The one difficulty that we experienced was with a so called cruise "Ambassador". We booked a future cruise through her on board this ship. After a day or two later we realized that we had a tight travel insurance deadline with this booking so we returned to her to ask her a few questions about dropping one of the "extras" that we included with our booking. She had told us originally that we could drop the extras "at any time". The "ambassador" suddenly became very defensive and displayed a rather angry demeanor. She grabbed her stack of booking documents and literally tore through them while complaining that we were making her go through extra work. When she found our booking papers she complained that 99% of her customers do not ask what we were asking and then she shifted her line to state that she didn't want us to worry about this issue and spoil our vacation worrying, and that when we returned home our TA could do what we were asking her to do. We tried to explain to her that we were not worried until this very moment as we were concerned about her demeanor and Oceania's apparent disregard for customer booking follow-up. I personally got up to leave her office because the tension between the "ambassador" and I was reaching a boiling point. As we left she smilingly stated that we should just continue to our good times and forget all about our worries. Based upon this experience with one of Oceania's so called "ambassadors" we might not do any more business with these people. We kept the cruise we had booked on board and our TA did drop one of the extras as the future cruise itinerary and the good service we have enjoyed from all of our previous Oceania cruises are factors that we want to look forward to. We just don't want to experience such boiler room tactics again on Oceania or any other cruise line. This experience is what dropped my "On-board Experience" rating from "very good" or even "excellent" down to "average". Also, although I have previously described the service of the rest of the staff as very positive the behavior of this one staff member was so egregious it was enough to change my service opinion to "very good". And Oceania has the gall to call these people "ambassadors". Read Less
3 Helpful Votes
Sail Date: February 2018
I chose this cruise because I wanted to spend my birthday with family in the South Pacific. This cruise line met the timeline and they had a triple available for these dates. Upgraded at the last minute to a Balcony stateroom, very glad ... Read More
I chose this cruise because I wanted to spend my birthday with family in the South Pacific. This cruise line met the timeline and they had a triple available for these dates. Upgraded at the last minute to a Balcony stateroom, very glad we did that. Water beautiful and the sun rose very early. Had coffee on our Balcony before breakfast up in the Terrace Cafe. The Terrace Cafe was the buffet restaurant, on most cruise ships it is to be avoided, but not here. Food outstanding, Suishi available most nights. Ate in all the specialty Restaurants, reservations needed but no upcharge. Food for the most part very good. Wine and beer prices were pretty steep...unless you took advantage of the Happy Hour in a few bars. Oceania is known for its culinary success, but their entertainment is sorely lacking. Very old and stale music and shows likewise. If you come to Tahiti, you come for the islands Read Less
5 Helpful Votes
Sail Date: December 2017
We are destination driven cruisers and were excited to see this itinerary offered by Oceania. Overall our experience aboard the Nautica was very good. We did need a cabin change, and luckily one was available in our concierge veranda ... Read More
We are destination driven cruisers and were excited to see this itinerary offered by Oceania. Overall our experience aboard the Nautica was very good. We did need a cabin change, and luckily one was available in our concierge veranda category, as 6001 is above the theatre which vibrated and sounded through our floor & walls. The new cabin was fine and saved the cruise. The staff was wonderful in our opinion as was the dinning and food experience. The workout facility (an important part of our daily regimen) was well stocked, clean and open early enough for our needs as well. The public areas were very nice and always attended by super sweet staff. The entertainment and daily activities were terrific and we enjoyed quite a few throughout the cruise...kudos to social director, Annabelle & her morning ”chat over coffee and needlepoint”. We did not utilize the shore excursions offered by Oceania as we prefer to do on our own and save $$ as ship excursions tend to be too expensive in our opinion. The only bad experiences on our cruise were a miscommunication about the “free unlimited internet package” and a faulty toilet flusher. We decided to upgrade our cabin when an offer was made via email from the cruise line which promised certain additional amenities, among which was this internet package. This was a must as my husband was on a working holiday. In addition, one other extra was access to the concierge club (and their daily world newspapers) which did not exist on this smaller vessel. This was also a huge disappointment and inconvenience. Our experience with the ship’s concierge was wonderful though. She was professional, very good at her job as well as friendly & a delight to deal with when we needed additional questions answered or help with other issues. All in all, we would recommend Oceania Cruises and the Nautica but would emphasize these small negatives. PattiG Read Less
Sail Date: November 2017
Have sailed on Oceania 4 times before. Once before on Marina. Ship size is small, which is nice. Customer Service across the board is always exceptional. Quality of food on ship is always superior to other cruise lines. Water and ... Read More
Have sailed on Oceania 4 times before. Once before on Marina. Ship size is small, which is nice. Customer Service across the board is always exceptional. Quality of food on ship is always superior to other cruise lines. Water and soft drinks are inclusive. Itneraries include ports of call that other cruise ships do not visit. Their are no photographers lurking about to always want to take your picture. But you are definitely paying a premium for all of these features. On the Con side- Shore excursions purchased through the ship are extremely expensive. Passengers are often more knowledgeable about the port locations than the shore excusion staff on the ship. Ship transfers are more than double the price of other cruise lines in the same port. There are few activities available on board the ship. Ship does have a very nice libarary area, but the selection of current reading material has declined in the last few years. Read Less
10 Helpful Votes
Sail Date: May 2017
This was our first cruise on Oceania. We chose this ship because of the itinerary, and for that reason it was excellent. At 70, we were probably about average in age, if not on the younger side - there were very few passengers under 50. ... Read More
This was our first cruise on Oceania. We chose this ship because of the itinerary, and for that reason it was excellent. At 70, we were probably about average in age, if not on the younger side - there were very few passengers under 50. Dress was generally on the casual side of "country club casual", with women better dressed than men. The ship is well presented, but some maintenance issues persist - we had to call maintenance twice to fix a noisy rattle on the balcony that spoiled our sleep, and we were locked out of our room at one point because our door lock needed to be "reprogrammed". The food quality and service was superior to other (20+) cruises we've been on and we were able to dine in the excellent specialty restaurants several extra times (our formal allotment was only four) by making same-day reservations. Food was not perfect - we sent some some dishes back to the kitchen because they were too salty, too tough or just cold. Our cabin was clean and neat, but layout was not well designed for storage. Housekeeping staff was excellent, but we had some issues - personal items left behind by a previous passenger and some stains on linens. All staff was uniformly welcoming and efficient. Shore excursions were marred by language issues and a lack of radio/audio devices - some guides were hard to understand and we just couldn't hear them in large groups and noisy areas. We found this very surprising from an upscale cruise line. One Oceania excursion was only half completed (because of a disabled participant who shouldn't have been allowed to take an "strenuous activity" excursion and held everyone back) and we were disappointed to receive only token compensation when we asked for an adjustment. We, and many other experienced cruisers, had arranged three independent excursions at both lower cost and better quality. Despite the observations listed above, we had a very enjoyable cruise, and we will likely cruise with Oceania again. Read Less
7 Helpful Votes
Sail Date: May 2017
This was our third time on Marina and fifth with O. Service and food slipping a bit since they were bought by Norwegian. Food very inconsistent even in each restaurant. Still good but a little less so. Great itineraries make it first ... Read More
This was our third time on Marina and fifth with O. Service and food slipping a bit since they were bought by Norwegian. Food very inconsistent even in each restaurant. Still good but a little less so. Great itineraries make it first choice though. Will give hard look at others or next cruise. Size of ship just right although we prefer their smaller ones like Regatta. Starting to hsell junk watches and such in public lobby, a definite downgrade for a lux ship. Entertainment is sparse and since we had to be up early each day for the ports, most were 8 or 9 AM we did not bother with many. No smoking policy is wonderful. Good selection of alcohol brands and experienced bartenders. Choice of ports outstanding but as with most cruise lines excursions offered should be passed in favor of arranging independent excursions and posting them on Cruise Critic. Read Less
3 Helpful Votes
Sail Date: January 2017
Chose this cruise for itinerary + the Iowa State Alumni group. We arrived at the Los Angeles Port at 6:30 pm after a cross country flight and 1 hour 15 min transfer. It was rather dark, one man met the shuttle saying, "it's ... Read More
Chose this cruise for itinerary + the Iowa State Alumni group. We arrived at the Los Angeles Port at 6:30 pm after a cross country flight and 1 hour 15 min transfer. It was rather dark, one man met the shuttle saying, "it's late and everyone has gone home, you'll have to handle all your own luggage, no carts available" and pointed to a door. It didn't get better, no smiles or information! Fortunately from that beginning, the rest of the experience was wonderful!! We enjoyed all restaurants, had 2 reservations for Toscana and Polo Grill (outstanding service and cuisine choices), The Terrace restaurant was great for all meals plus the outside provided wonderful views. We had an issue 2 hot items that were cold the first few days, let them know via written comment, the next day it was resolved! (even a apology from the head chef!) Loved that we had NO formal nights! Entertainment was very good for the size ship, Activities plentiful. Service excellent. Ports of call mixed, shore excursions very expensive. Read Less
1 Helpful Vote
Sail Date: November 2016
Oceania always provide good services, food and entertainment. The only disappointments were the cancellation of Istanbul and Cairo within the lists of Port of Call. Those cities were the reasons for the initial booking of this cruise. ... Read More
Oceania always provide good services, food and entertainment. The only disappointments were the cancellation of Istanbul and Cairo within the lists of Port of Call. Those cities were the reasons for the initial booking of this cruise. Some travelers mentioned receiving shipboard credit after complaining to Oceania (which would need confirmation). If that was true and correct, Oceania should have done across the board for all passengers. During the passage of the Suez Canal/Red Sea, the ship was attacked by flies. The crew had to do extra duties every night to fumigate the Terrace Cafe and other public areas. Oceania is very concerned of the safety of the passengers especially when sailing through the potentially high-risk areas. The captain advised all blinds or curtains would need to be pulled together after dark to avoid the attractions of the privates and the open decks were closed for public access. Closing the deck after dark caused some inconvenience because some passengers such as myself would normally have their exercise walks after the big dinners. Read Less
2 Helpful Votes
Sail Date: November 2016
My husband and I are in our 50's. We recently joined family members on a recent cruise to the Southern Mediterranean. We were in a new port everyday (no sea days). Embarkation and disembarkation was extremely smooth! The Marina is ... Read More
My husband and I are in our 50's. We recently joined family members on a recent cruise to the Southern Mediterranean. We were in a new port everyday (no sea days). Embarkation and disembarkation was extremely smooth! The Marina is beautiful and our cabin (veranda) was fantastic. The food was very good, especially in Red Ginger! Loved the specialty activities such as the cooking (additional charge) and art classes. The excursions were very well run. Some of the passengers and crew experienced viral episodes during our cruise, and Oceania went above and beyond with taking precautions and reminding passengers of good sanitary habits. Having primarily cruised Celebrity, we were a little disappointed in the entertainment. What we saw was fine, just nothing exciting. We also had a couple issues with Room Service, but nothing major. I wrote to Oceania to share our concerns, and have not yet received a response. Overall, we were impressed with Oceania, but will probably choose Celebrity for the next few cruises. Read Less
Sail Date: December 2015
We had never been to South America so we decided on this cruise. Rio De Janeiro and Buenos Aires were places on our bucket list. Our final decision for this trip was that the price of this cruise seemed to be quite good. Oceania is ... Read More
We had never been to South America so we decided on this cruise. Rio De Janeiro and Buenos Aires were places on our bucket list. Our final decision for this trip was that the price of this cruise seemed to be quite good. Oceania is a our favorite cruise line. The size of the ship is perfect for us. Not too much waiting. Food is excellent, especially at the specialty restaurants. Service is also excellent. Overall we enjoyed this cruise very much. We met some new friends. The excursions were a bit weak on this trip. Locations not as good as in their europe offerings. Some excursions had such bad traffic that most of the time was spent on the bus. Also, this cruise had more ports which required tendering from further away. There were a lot of complaints due to the length of time and weather situation (hot!). The South America cruise is good if you like warm weather. There isn't as much to see as the Europe cruises. Read Less
4 Helpful Votes
Sail Date: August 2015
I should note before beginning this review that I am not Oceania's target audience. My husband and I are 30, and were some of the younger people on the boat. This doesn't mean that we didn't enjoy the cruise--we did, but ... Read More
I should note before beginning this review that I am not Oceania's target audience. My husband and I are 30, and were some of the younger people on the boat. This doesn't mean that we didn't enjoy the cruise--we did, but the areas we found lacking were something that we expected knowing Oceania's reputation. I should also mention that we were traveling with my parents (50-60) so the opinions below reflect our group's thoughts. My husband and I have both cruised before--with Carnival and Royal Caribbean. This was our first luxury cruise. We were most impressed with the stateroom and service as they were far above any we've received on other cruises and either other resorts/hotels. The staff was very friendly (EVERYONE stopped to say hello, asked about our day, had a smile) and went out of their way to accommodate. As an example, one night my husband spilled his drink and they got him another one--no charge! The entertainment options we found to be as we expected. The cruise director mentioned as we boarded that we should keep in mind it's a small cruise--and the entertainment is good considering. I will say that the shows were entertaining, though there were a few cringe-worthy moments. I don't think I'll be buying any CDs to commemorate any of the artists, to say the least. Despite some off-key singing, the production crew had fun and the audience seemed to enjoy it. We must have spoken to the cruise director 5-10 times during our time on the boat. Not sure if that's what it's like being on a smaller ship or if he just made it a point to speak to everyone. We were disappointed in the options onboard--trivia was offered at 4:30 (often too early to be back from touring) and 8:45 (often interfered with dinner timing) and was conducted quickly--typically lasted 15-20 minutes. Other than that, there was nothing to interest us. But, that being said, there weren't many people at trivia when we were there so I guess it doesn't interest the Oceania demographic. The other thing we noticed is that when you came back on the ship in the afternoon, it was hard to find snack food. Now I'm not one of those cruisers that goes onboard and eats and eats and eats, but after a long day of walking in the sun I'll often want a snack or an ice cream. The ice cream station closed at 4pm everyday--which honestly seemed ridiculous. So we never got to indulge. Yes, there is room service, but it took 20 minutes or so and sometimes I just want a quick gelato! :) Speaking of the food, I kept hearing that this was the cruise for foodies. Because I had high expectations, I was disappointed. The food was good, not great. Some of the specialty restaurants were better than others. I had the highest expectations for Red Ginger, and was the most disappointed. Our entire table felt their food was okay at best, and incredibly salty. The ambiance for all restaurants was great, and the selection was great too (my husband and I don't eat meat and didn't lack for options!) By the end of the trip we found ourselves opting for the Terrace Cafe (we tried the specialty restaurants and the Grand Dining Room earlier in the cruise) because of the selection and efficiency. Lastly, we did not take any Oceania sponsored excursions. We did run into several while we were exploring on our own (doing the same thing we were) and were struck at how easy it was to organize your own at a fraction of the cost. Read Less
Sail Date: November 2012
This was our first time on Oceania. I read alot of Oceania reviews on cruise critic before I went on this cruise and some reviewers mentioned a lack of (adequate) service onboard...I thought, were these people too picky and simply ... Read More
This was our first time on Oceania. I read alot of Oceania reviews on cruise critic before I went on this cruise and some reviewers mentioned a lack of (adequate) service onboard...I thought, were these people too picky and simply hard-to-please? Good customer service is such a simple concept why wouldn't Oceania - being a premium luxury cruise line - know how to satisfy their customers needs? OK, I'm not saying service was bad - in general service on board was very good, but it was just the same standard as cheaper lines RCCL and Celebrity. This is Oceania, we paid more $ to get premium service, better food, and more comfortable accommodation. I travelled with DH and we are not picky person. We didn't expect extreme pampering but Oceania failed to meet some basic standard in some criteria. First of all, the telephone paging service sucks. Any hotel would answer your call for housekeeping requests or room service or whatever. On Oceania, housekeeping and butler do not return 90% of your page. So much about 24-hr butler service. You could hardly find your butler during the daytime before 6:00pm or at night after 10. There was this assistant to take your message (during the day) but these messages never went to butler. He said butler was "on duty" whatever that means,that fact is he had to take care of 17 penthouse suites and maybe some other ship duties too during the day. Maybe that made him super busy and service became less attentive. There was this morning I requested him to change a bathrobe since it was soiled. That night after I got back from port, not changed. I paged Housekeeping 3 times at 8:00pm -- no one returned calls. Paged butler, didn't return call. Not until the next day after port we met butler in corridor to let him know the bathrobe was still not changed. He then called Housekeeping again and the guy quickly came with the new bathrobe. Another time we returned ship real late at 9:00pm and we wanted room service. Paged butler 3 times again still didn't return calls. We had to call reception to get him to call us back!! That took us total 1.5 hour from start calling to the food actually arrived - food quality was really horrible which I would get to that later below. It was really frustrating when people just ignored your calls/requests like that!!! I'm sure any 3-star hotel would have staff come to your door if you call them!!! Also do not think that a butler can help you out everything. There were alot of "NOs" to requests such as "getting tender tickets", "bringing food from MDR to our room when we made such request at 8:00pm (MDR closes at 9:00pm)", "serving food obtained from 2 different specialty restaurants for our in room dining", "booking another night in specialty restaurant".... for those considering to stay in PH suites, please save the money unless you want a bigger stateroom, butler service is really negligible. We couldn't help but notice, most Asian servers/staff were really friendly, professional, and attentive, versus most European servers/staff were kind of cold, impatient, and sometimes rude, they had the "attitude" and I think Oceania should really look into this. We went to all 4 specialty restaurants, all the food was excellent. Fellow cruise critic members were correct - there were loads of lobsters everywhere. On the 3rd day I couldn't take the lobsters anymore. I'm totally done with lobsters for the rest of year 2013. Restaurant staffs also very professional, friendly, and courteous. All except Red Ginger we didn't have a very good time because food tasted bad and server was no where to be found. We had to ask for menu twice (yes they just sat you and left for good), and had to ask for chopsticks after they served you sushi (they just put down and gone). Food on Riviera was really good and made with the best quality. Good as in traditionally, non-innovatively, simply good - dish in big chunky size, ingredients were of best quality, seasoned well etc.. Don't expect them to be contemporary micheline-style good though - no molecular foam, no carrot-juice caviar, no jello drops, no sauce drawings on plate etc. The Terrace Cafe was excellent - we chose to dine there most of the time rather than MDR because it offered more varieties - lobsters, steaks, salads, sushi, sashimi, lamb rack, french fish soups, escargots, salmon tartare, crab meat salad, cheese platter, king crab legs, etc. etc. We were really happy with every meal we had. One suggestion is to add more fruits, there were always not enough fruits served in dinner. In room service food was horrible - same kitchen making gorgeous lobsters/kobe beef burgers on deck, could also produce such inedible cheese burgers to serve you in room. I guess Oceania did this on purpose to avoid too many room service orders each night. Entertainment was simply bad. We are in early 40s and we understand that this ship caters to older crowd. I didn't expect glitzy big shows but maybe some small scale port lectures (like what we saw on Celebrity) would be very entertaining for most of us. Alot of people we saw had many questions about the port and they had to line up each morning at the Destination desk to get answers. That wasted alot of time. If Oceania would organize an evening talk for every port I'm sure customers from all age groups would be very interested - we wanted to hear more about where to shop, transportations, famous food, what to get for souvenirs, a little bit of history etc. Instead Oceania only gave out history lectures (Roman / Venetian empires etc.) , we went and left in 2 seconds. We saw maps powerpoint!! Does it cost alot to show some videos or animations? Entertainment -- Oceania please don't blame on lack of space + older target customers anymore, it's about how much effort you willing to spend in this area. We did not join any shore excursions because they were not just expensive, but also not comprehensive. For example we wanted to go to Pisa + Florence Accademia + Florence Uffizzi all on one day and there was no such tour. There was always 1 or 2 places missing in the tours so we had to go on our own. Ship was quite nice, but really not as good as I expected. Celebrity Solstice ships were so much better. There was a little bit of modern minimalist touch but definitely not contemporary. For example the Grand Bar was like a fully lit dining room with no carpet. Didn't see anyone having fun there. Stateroom was really nice, spacious and loved the walk in closet! The bed was stunning and so comfortable my back was basically glued to it most of the time. To sum up, Oceania has quite alot of room to improve. I would recommend Oceania to friends because food/accommodation was really top notch -- ONLY if they could stand the boring atmosphere. We however will not go on Oceania again because service not in luxury standard and the lack of entertainment. We always consider ourselves as old people because we go to bed at 10:00pm and we love to read and stay motionless for hours without talking -- EVEN us think Oceania is too boring. We have decided to go back to Celebrity. Read Less
Sail Date: July 2010
Oceania - Regatta - Cruise - Dover to Stockholm-14 days My wife and I took this cruise on July12, 2010. We flew to Heathrow and were driven to the ship at Dover by a van booked through Oceania (they also drove us from the ship to the ... Read More
Oceania - Regatta - Cruise - Dover to Stockholm-14 days My wife and I took this cruise on July12, 2010. We flew to Heathrow and were driven to the ship at Dover by a van booked through Oceania (they also drove us from the ship to the airport in Stockholm at the cruise's conclusion). Cost per person: $189. Very smooth and easy...and pricey. Our ocean view cabin on deck three was well laid out and typical of the cabins we had had on various other ships on Royal Caribbean and Celebrity. The cabin included a t.v. and dvd player but lacked an adequate number of electrical outlets. If you are electronics heavy, bring a multiplug adapter. The worse thing about our cabin was that it was at wharf level when docked, which resulted in a lack of privacy unless the curtains were drawn. The service we had everywhere on the ship ranged from very good to excellent. The Regatta has open seating in its main dining room and scheduled seating in its two "limited engagement" dining rooms, the Polo Grill and Toscana. These latter two had to be booked in advance (unless there was a last minute cancellation) and were only open for dinner. The number of advance reservations (which are at no additional charge) depended on your cabin class. There was a buffet open for all three meals, plus a pool area sandwich style restaurant and an afternoon tea. In general, I found the food and service in the main dining room at least equal to that in the "limited engagement" restaurants, and the buffet good for breakfast. The lunch and dinner buffets were well prepared and the choices reasonably abundant, but the food, in my opinion, did not match the quality of the food served in the main, Polo, or Toscana restaurants. The service was great in all the dining areas, and the food excellent in the main, Polo, and Toscana dining rooms. The wine list was extensive. A bottle of decent California red (Rodney Strong 2006 or Franciscan 2006 Cabernet) was, with the mandatory 18% gratuirty included, in the $40 range. A bottle Chateau Petrus was available for $2000. We explored most cities on our own. It would have been nice if Oceania supplied transportation from the wharf to the cities, when appropriate. We did take an Oceania tour in Tallinn, which was adequate. We booked three Oceania excursions in St. Petersburg. The first, of Catherine's Palace, was fine, largely because the guide spoke good English and was knowledgeable. The second, of the Hermitage, the highlight of St. Petersburg, was a disaster. The guide was inexperienced, spoke poor English, and gave inadequate and confusing directions. The museum was immensely crowded, the tour was rushed and scattershot, and, all in all, a tremendous disappointment. The third, of the Jewish Synagogue, was half disaster and half joy. The guide's English was not only poor, but he mumbled and was often unintelligible. However, when the Miami-trained Cantor at the museum sang for us, it was pure joy. My advice to prospective passengers on this Oceania cruise itinerary (and probably on others as well) is to book your onshore excursions independent of Oceania. There are various companies available on the internet that will provide excursions (with necessary visas in Russia) and are, according to the passengers who did this, both superior and 30-50% less expensive. I do want to include one issue that particularly irritated me. The folder that was sent to pasengers about a month prior to sailing noted that email "Charges are $2 for the first 100KB of each inbound message address and each outbound address," and that an Outlook Email account had been set up for us (addresses were included in the handbook. (p.40) However, when we visited the computer center we were informed this was the "old" policy, and that the "new" and current policy was that each email cost $3.95 plus $.95 a minute. Furthermore, you had to compose the email on rather than off line. When I complained that this ex post facto change was a bit unethical, I was informed, albeit politely, by the computer specialist, that there was nothing he could do and that I might wish to see the concierge, Furthermore, the promised email addresses had been cancelled. In summary, the cruise featured great food and service, but poor and expensive excursions (although our experience in this last was quite limited). Will we book another Oceania cruise? I don't know, but we certainly will be more discriminating in booking excursions. Nota Bene: I omitted references to entertainment because we did not attend any events. I was told that the magician was quite good, however. Read Less
Sail Date: July 2009
We traveled on Oceania in its inaugural year and it was fabulous.  In many ways, it is still a notch above other lines but it also is less than what it was.  The food is decidedly less varied, with cheaper selections.  There are no ... Read More
We traveled on Oceania in its inaugural year and it was fabulous.  In many ways, it is still a notch above other lines but it also is less than what it was.  The food is decidedly less varied, with cheaper selections.  There are no fresh pancakes or waffles in the morning and precooked items could break windows.  Lunch was fine but the dining room dinners were boring and somewhat repetitive with little shell fish on the menu.  Polo restaurant has slipped.  The lobster bisque was horrible and the ship does not know how to make real Caesar salad.  The ports of call were handled well but the ship provides no free water like Azamara does.  It also has no comfort station upon return with cold drinks nor cold hand towels. Too many ports are only half day.  The hotel they used in Egypt made hundreds of people sick from the food and the line at the doctors was unreal as our cabin was right across the hall from the doctor.  Entertainment was lacking.  The magician did the same tricks he did inaugural year and they should fire him.  The comedian was fine as was the quartet.  There are also not enough chairs at the pool and they do not enforce the policy of not holding deck chairs for hours at a time and then not returning.  The ship is clean, the crew is exceptional and service is polite and prompt.  But the line is trading on it past and needs to fine tune.  Bean counters have gotten to it.  They had no flowers nor wine for past repeat cruisers, no ship board credit until cruising five times and with what they charge should be giving kids free soda, instead of 2.50 a can plus 18% gratuity.  They are penny pinching and it is distinctly unclassy. Read Less
Sail Date: May 2009
Our cruise began May 10, 2009, in Istanbul, Turkey, went to Mitilini, Kusadasi, Rhodes, Delos, Mykonos, Santorini, Athens, Strait of Messina, Amalfi/Positano, Taormina, Kotor, Dubrovnik, Venice. We recommend the ship to any adults who want ... Read More
Our cruise began May 10, 2009, in Istanbul, Turkey, went to Mitilini, Kusadasi, Rhodes, Delos, Mykonos, Santorini, Athens, Strait of Messina, Amalfi/Positano, Taormina, Kotor, Dubrovnik, Venice. We recommend the ship to any adults who want good food, good company, and good experiences ashore.We spent a day in Istanbul  before  embarking Nautica. We had a private tour to the wonderful sites Topakapi Palace, Church of St. Sophia, Blue Mosque and Covered Bazaar. Enjoyed it very much. We had our arrangements through Transbalkan Tours (www.transbalkan.com) which we used them for Ephesus as well during the cruise. We overnighted in a boutique hotel located in the old city. Next day we took a cab to Nautica. Boarding process was simple and friendly. We were in our stateroom within 15 minutes of leaving the taxi and at the welcoming lunch buffet 10 minutes later. Most of the luggage arrived promptly. The final piece was delayed a couple hours.Overall, the ship was beautiful, very well decorated, traditional but not old-fashioned, and superbly maintained. You could hardly find a scuff mark anywhere. The ship carries only 680 passengers, which puts it on the small side these days. We, and everyone we talked to, liked the size, which was big enough but not too big. While cruising, the ship was stable. The swimming pool was small but adequate, with two whirlpools, and the deck area was adequate. There were a variety of places to sit in the sun or lean on the railing. There was a nice library, a good-sized fitness area, a small casino, and two shops. A string quartet frequently played, as did a pianist. The stage entertainment was typical of cruise ships. There were few children on our trip, and there should have been none.Nautica doesn't encourage children, and these kind of trips aren't suited for them. Food was usually very good, sometimes excellent, and a few times even superb. It would occasionally fall into the "okay" category. The elegant Grand Dining Room operates during specified periods as announced each day in the ship newsletter. You are not assigned a table or an eating time.There are no formal nights. You dress "country club casual." No tie or jacket is required for men. Some jackets but only a few ties were in evidence. You decide whether to eat with others or not. Service was good. The buffet, at the stern of the ship, has superb views and is called the Terrace Caf? for breakfast and lunch and Tapas for dinner. On three consecutive evenings, we sat at one of the outdoor tables at the buffet and watched the sun set over the Black Sea, an experience to treasure. Menu selection was varied, and presentation was excellent in both restaurants. Oceania advertises that "legendary chief" Jacques Pepin created some of the dishes on the menu. That seemed overrated to us. Near the pool was a grill, operating from about noon to 4 p.m., where you could get good hamburgers and hotdogs, a few other sandwiches, ice cream, and go through a salad buffet. There are two alternative restaurants, Toscana, featuring Italian, and the Polo Grill, featuring beef. You make reservations, but do not pay extra at them. While fine, they are over-hyped. The dining room and buffet were just as good. The Nautica does not scrimp on food. Prime rib was on the menu several nights, a roast sucking pig was served one day, and shrimp prepared in various ways was available almost every day.We met the captain once at a ship's party. Otherwise, he was not much in evidence. Tours of the bridge, kitchen and engine room were not advertised. A concierge is available during the day. When our room keys acted up, he quickly had the problem fixed. The staff comes from many countries, and most had good command of English and were very friendly.Shore excursions were as with many ships, terribly overpriced. Details about them, necessary to decide which ones to select, were hard to come by before we boarded. Calls to the 800 Oceania number were answered by dour, unhelpful individuals. For some of the port of calls we decided to pre-book private shore excursions through local tour operators before boarding to Nautica. We were very happy with the tours provided through them. Saw more and Saved a lot.Local Tour Operators we used:Santorini: www.santorinidaytours.comKusadasi:  www.transbalkan.comAthens: www.athenstaxi.netIn talking to many of our fellow passengers, we heard nearly-unanimous praise for the Nautica. A surprising number of them had been on Oceania two or three times before, although the company has existed only a few years. One woman, apparently a chronic complainer, said maintenance of her stateroom was lacking, crew were impolite, and food was not "phenomenal." It was difficult to believe her first two claims. As for the food, meals were always enjoyable and delicious; for "phenomenal," you go to gourmet restaurants. Several passengers got on board without their luggage. I suspect that was the fault of airlines. I would strongly advise against arriving in Europe on the same day your cruise ship departs - WAY too much opportunity for trouble. Service in the Nautica buffet was at times a little slow. The staff should also enforce the dress code. We had a few louts who came to the buffet in sleeve-less t-shirts and baggy shorts, and one who talked loudly on a cell phone. Read Less
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