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2 Helpful Votes
Sail Date: August 2019
Worse cruise I have ever been on. Choose Insignia for the 8 day trip to Bermuda to celebrate my husband's retirement, During embarkation the ship does not except *Credit Debit*cards as form of payment for any on board charges. So ... Read More
Worse cruise I have ever been on. Choose Insignia for the 8 day trip to Bermuda to celebrate my husband's retirement, During embarkation the ship does not except *Credit Debit*cards as form of payment for any on board charges. So we had to cancel most of our shore excursions to have credit applied to our room to pay for crew tips. The casino was very small and never had enough staff to operate the roulette table. I was expecting amazing food because they promoted it so strongly. Most food was average, but a lot was so terrible and uneatable, I sent it back and went up to the buffet. The food was the worse part of the trip, but a very close second was activities on the boat. Worse cruise director that I have and anytime. Never saw him at all. No activities at all. Such an incredible boring time!! No ice carving, no fruit carving, nothing to do at all. All shows were scheduled very late, mostly 10 or 11 pm?? Can't really think of anything good about the trip. Don't waste your money for the promise of luxury and best food on the sea--because it is all a disappointment!! Read Less
11 Helpful Votes
Sail Date: October 2018
We choose this cruise for the itinerary and only one sea day. The food and service in the main dining room and the speciality restaurants was the worst we have ever had on any of the 49 cruises we have done. In the Toscana restaurant I had ... Read More
We choose this cruise for the itinerary and only one sea day. The food and service in the main dining room and the speciality restaurants was the worst we have ever had on any of the 49 cruises we have done. In the Toscana restaurant I had pasta which was tasteless we waited a good ½ hour between courses. In the Polo restaurant they had on the menu Kobe steak, when I ordered it I was informed that it was a Burger which means it could be any type of meat. I chose the Rack of lamb which i could not chew it was so tough. In the main restaurant i had a stir fry which consisted of a watery curry base with slices of carrot and cabbage which i did not eat.This was the first cruise where my wife and I came home the same weight as we left. The entertainment consisted of singers and dancers and a singing ventriloquist who performed twice he was very average . There were two stops which were cancelled due to sea as it was too rough for the tenders to take us in. We were told that we would have to see the US customs on board at 8am before we got off the ship so everyone was up early when the Captain announced at 8am that we would not be stopping. This wasn't a cheap cruise so we expected a lot more for the amount we paid. Never again will we cruise with this company. Read Less
4 Helpful Votes
Sail Date: July 2018
I’m used to have always gone on sea goddess back in its day and crystal, so unfortunately my standards are really high. This cruise ship made me hate cruising forever. I don’t understand the hype. Old cruise ship trying to squeeze ... Read More
I’m used to have always gone on sea goddess back in its day and crystal, so unfortunately my standards are really high. This cruise ship made me hate cruising forever. I don’t understand the hype. Old cruise ship trying to squeeze out every penny from you by investing the minimum. The food is awful at the main dining room. My sons school cafeteria lunches are superior. The specialty restaurants are ok. Nothing to write home about. That being said it’s oretty disappointing that a “foodie” cruise ship has such substandard food. I. Would say the two most decent restaurants there are the French and Italian restaurants. The buffet is much better than the main dining room. Avoid it at all costs! Let’s now focus on the cruise ship. We had a PH suite with a butler. The room was tiny and they custom made the furniture even smaller so the room looks bigger. The Verandah unfortunately has ubstricted views... the hallways smells of sewage. This was the worst part of all for me. The toilets started overflowing and there were leaks all over the suites. Our butler was nice, unfortunately I can’t say the same for my mom’s. The only thing that made everything special for my son was the housekeeping crew. They were so nice and I wish they would be treated better. Thank you for putting me off cruise ships for life! Read Less
9 Helpful Votes
Sail Date: April 2016
We chose this cruise because we heard Oceania gave you great service and catered to passengers. We paid top price for a second hand ship they purchased fromPrincess and tried to refurbish it for this cruise and did not have enough time so ... Read More
We chose this cruise because we heard Oceania gave you great service and catered to passengers. We paid top price for a second hand ship they purchased fromPrincess and tried to refurbish it for this cruise and did not have enough time so it was not in a great shape. Most of staff was not experienced Including dining room, shows for very little they had and all went wrong. Electrical issues, fired in the engine room, plumbing not working correctly, long waits for diners , bars etc.... lots of passengers were Platinum members and other members and said this was the worst cruises hip they had ever been . I have been on 15 cruises and this was the second worst on my list. We paid $ 20,000.00 and got robbed. Everyone felt his way and it's a shame how they get away with this. They offered us $ 300.00 compensation, what a slap in the face. Apparently the other ships are totally different with everything as we were told by other passengers. So don't get robbed on The Beautiful Serena, because it was a disappointment and we could have had a great cruise on a much higher end ship for the price. Will never go on Oceania again and would not recommend them for how we were all treated on this ship. Read Less
7 Helpful Votes
Sail Date: May 2015
Unless you reserve in the two highest categories, you are treated very poorly. Dinner ereservatiiobns are not a priority unless you are in the top 2 categories, embarking early reserved for special class & expensive tours. Not at all ... Read More
Unless you reserve in the two highest categories, you are treated very poorly. Dinner ereservatiiobns are not a priority unless you are in the top 2 categories, embarking early reserved for special class & expensive tours. Not at all what we expected. Middle &uppe r maNAgement very impressed with themselves and not helpful. One notable excxception is genertal manager Guiseepe. Reception & Assistant purser/concierge have no peopkle skills Service kline & assistanec after tyiou have paid is just as bad or not worse with their Miami office. Tourtes as luxury cruise, NOT Read Less
2 Helpful Votes
Sail Date: August 2014
We have previously cruised with Princess 31 days. We have chosen cruising over land tours due to travel traveling between destinations is done while we eat, dance, and sleep. This time I chose Oceania because of a special they were ... Read More
We have previously cruised with Princess 31 days. We have chosen cruising over land tours due to travel traveling between destinations is done while we eat, dance, and sleep. This time I chose Oceania because of a special they were running: free airfare, free unlimited Saint Petersburg excursions, free internet, free gratuities, $100 shipboard credit and more. The Saint Petersburg excursions were available on line to view. We chose our excursions; savings about $1,200. Free internet I was not of value to me, but to my wife it would save her time trying to communicate with family; leave the computer at home and enjoy yourself. When I finally went to book, I thought I knew most of the costs or had a good idea what they were. Oceania in their flyers seemed to be upfront, but what I found were way too many hidden costs you cannot find out until after you book and then it is too late. It took many attempts to learn the location of the port of embarkation and disembarkation. Oceania was unable to provide any details as to how one might get to or from the ports. On Princess, they always provided a map and directions. Copenhagen identified the pier and from all indications it was within walking distance 100yds of public transportation. However, Oceania was unable to provide directions. What we found out was there was construction being done on the water front. Public transportation could get you close, but no cigar. We walked a good mile. In fact taxi cabs had difficult finding the pier. Oceania could easily have sent a map of the location and directions, but they did/would not. Free airfare I find out is not worth it. I do not live near a gateway city and therefor, I have to drive or fly. We decided if we flew we could leave a day earlier and spend a day in Copenhagen. This meant we could spend three days in Stockholm after the cruise. We called our travel agent, presented our dates and then waited for Oceania to give us their free flight info. By the time we got it, our air fair had gone up $46 each. Ok, not to bad, so I ok'd the flights. What we learned after landing in Copenhagen was that our bags never made it out of Chicago. We did not have seamless airline reservations, but a stinking voucher from Chicago to Amesterdam then to Copenhagen. We were not alone, there were well over 40 bags that did not reach the ship. $0 were delivered in Helsinki, day four and our two bags arrived in Tallinn as we were leaving port, our last day. In the end I could have purchased round trip tickets for two for $100 less than the cost of the Free Airfare from Oceania, plus $$175 air deviation fee each, plus $100 air increase fair each, plus $50 times two for bags plus the $296 round trip air to Chicago each. In simple terms if our not a gateway city, the free air fare most likely will not save you any money. To us it is worthless. We tried to buy clothes in the botique, but it was too small and as I guy I have more selection than they did. With so many missing bags, there were not enough clothes. Only one pair of pant's, $125 and it would need to be hemmed. Shirts started at $125. As for the food, Red Ginger did not go ever well at all. McDonald's would have been much better. As for the other three dinning venues, they were ok, but no better than we were experienced with on Princess. Breakfast was better on Oceania, only because they serve you, instead of people trying to serve themselves. You stand in a line, order what you want, it is cooked, served to you standing there. the Terrace Cafe was good. they served to order grill food fast. We had a problem with our wine. An unfinished bottled went missing, but they provided another bottle, though less full than what we had left the evening before. This is the first time a bottle on any cruise had gone missing. I had reserved our four nights at the "best" venues "Polo", "Jacques", "Red Ginger" and "Tuscana" online We like to share a table, but the online reservation would not allow me to select sharing without having the names/booking of those we wished to share with. One of the pleasures of dining on a cruise ship is meeting others from around the world. We found out upon boarding the ship we were setup not to share. It was too late to change our first venue, but the other three we were able to change to sharing. We found the veranda stateroom nice, same quality as on Princess. The tub was a nice touch. We found that we could never go to the shows because of meal times. On Oceania they begin a 9PM. They really need to start later at 9:30 o 9:45 so that those who eat, can go. I found a smaller ship was nice, not as much walking, but this small convenience was not worth the cost. We found the excursions nice, but very pricey. On Princess they always had maps of where the ship would be and a map of the surrounding area. Oceania only did this once and provided as we were going ashore. I booked all our excursions online. When I tried to make changes, the online website went down. On line there was a notices stating that Saint Petersburg Free Excursions would be adjusted for after final submission. A month after booking our excursions I got a bill for over $1,000 for Saint Petersburg Excursions that I thought were supposed to be free an unlimited. Free soda and water is not a selling point. I liked to have a coke when I came back, but there would only be one in the frig. I do not know why they could not have had four or even more. At disembarkation, we left from deck five. This required we walk down steps with luggage. Deck four had a ramp which would have made getting off the ship easier, safer and faster. In Summary, Oceania is 50% more expensive. The free airfare turned out to be a nightmare. Food was not nearly as good as I was expecting. I wasted my wife's seven vacation days. Read Less
1 Helpful Vote
Sail Date: October 2013
Rome-Venice --Sorrento/Capri, Amalfi/Positano, Sicily, Zakynthos, Corfu, Dubrovnik, Venice -- couldn't ask for a better itinerary or better weather. Try to be to-the-point (not my strong suit) and chronological for the most part. We ... Read More
Rome-Venice --Sorrento/Capri, Amalfi/Positano, Sicily, Zakynthos, Corfu, Dubrovnik, Venice -- couldn't ask for a better itinerary or better weather. Try to be to-the-point (not my strong suit) and chronological for the most part. We are vets of RCCL, Princess, Carnival, Disney & Celebrity trying Oceania for 1st time, Oceania all the way for our big 45th Anniversary trip with Excursion Package, Air & Hotel package for 2 extra nights on each end in Rome & Venice including all transportation. Oceania flights good except for 3-hour delay on Atlanta-Rome leg which got us into Rome late to find the Oceania rep waiting for us and lovely car for drive to Westin-Excelsior. Beautiful hotel ( plain room) Via Veneto prime location near lots of cafes. That afternoon after napping on the plane, we walked to the Spanish Steps & Trevi Fountain. Next day, the only full day we had, we booked a tour through the hotel and were told we could be back by noon to take another tour of the ruins in the afternoon. But our guide was late and we were delayed at a "staging area" before seeing the Vatican. We got back too late for the other tour. We went back to our room ready for a hot shower to find our room not made so we had no dry towels and toiletries not replaced, etc. We spoke to our Oceania rep and she said the hotel would send us some wine but that didn't arrive until she contacted them again. The rep, Vicki, is terrific and efficient -- a great breakfast was provided each morning. She gave a funny talk about Rome life on the bus ride to embarkation. Rome was wonderful. The Riviera is a beautiful ship from outside lines to inside furnishings. Chandeliers particularly gorgeous everywhere including Terrace Grill -- all public rooms. Embarkation painless but our cabin not ready so we had a fine buffet lunch at Terrace. Our balcony cabin was spacious, nicely done with beautiful linens and marble bathroom. Bed was unbelievably sumptuous. I wish the shower was larger -- we had no use for the tub except to hang unmentionables. Good storage in closets but could have been more storage in bathroom. Would have been nice if there was a picture on wall opposite bed and if the TV could be angled to the bed -- small criticisms, we were very comfortable. Cabin steward, Angelica was best we have had in 20 cruises, personable and efficient. Art is everywhere in public spaces -- we especially loved the display at Horizons where there is afternoon tea -- nice presentation of treats at 4-5. Lots of paintings, crystal, comfy places to sit with tables, little private spaces. Plenty of lounge chairs outside sun & shade with thick cushions. Ship seemed uncrowded most of the time. 1st night dinner at Toscana --terrific food & service. Specialty restaurants included in fare and restaurant time is reserved after final payment -- very efficient with little invites in cabins night before. Try lasagna appetizer, cheeses so tasty & fresh along with bread & olive oils -- enjoyable. We had very early long tours planned so all but one day we had room service breakfast -- balcony entitled to only cold breakfast. Never had only a cold option on other cruiselines. Would have liked some protein. But it was prompt -- we asked for berries and it was given each day. One later tour allowed us to try Terrace -- nice selection but eggs were runny unless you braved the line for fresh-cooked eggs. Oceania tours were much less expensive as a package so we selected from their options -- enjoyed them and the guides. Oceania should consider more bathroom breaks especially on the Amalfi bus ride - several people were uncomfortable. Lunches in Terrace and Waves (burgers & lobster & malted) offer lots of variety - excellent. Grand Dining Room is open seating. 1st dinner we were seated at table for 2 at window which we requested every night--food good. 2nd time we tried the GDR we were seated at a table (room not even 1/2 full) between large loud table and table on the other side up a couple of steps so we looked at their feet and they looked down at us. We could not hear each other and asked the waiter to be moved. Don't know why they seated us there. Waiter brought another man who asked, "you want to move your table?" Don't understand why we had to tell again why we wanted to move -- it was obvious and embarrassing with everyone listening. We were moved and food was OK. Terrace dinner one night was very good. Try the risotto and grilled to order options. Polo -- very good food and service. Try perfect chocolate cake for desert Red Ginger -- very good service and I had the best beef teriyaki ever and great tempura vegetables but the other food was not to our taste. At Jacques, we had the most perfect meal for our anniversary and we sprung for champagne. If I knew how to bake bread like this I would put my name on it too. Had Iberia pork, the best potatoes and lovely dessert -- all desserts are terrific. Cappuccino, cappuccino, cappuccino -- included with your fare along with other drinks, soda, bottled water. You could get served your fancy coffee but it was terrific to go to the machine any time you want & press a button yourself whether in china cups or paper to go -- loved this. Entertainment was dull and amateurish. We stopped at the theater for a show with the showband playing before and thought they cancelled it. Only 1 couple dancing and 1 other couple not seated. Music dated and band had no energy -- they seemed bored. Did not see production shows. Rock band in Horizons OK and room almost empty. Captains reception open to all on one of the first evenings with string quartet (did not hear them play any classical music which I love, just pop or country/bluegrass) -- nice appetizers and drinks but very quiet and sedate party. Captain had nice personality but the other officers not very visible on the ship. We did meet the Concierge who said to contact him if we ever needed anything. Entertainment seemed geared towards older crowd - we are mid-60s -- we would have liked it livelier. We did see a Magician/Comedian but it was so bad we wanted to leave after a few minutes but stayed so as not to embarrass the performer. Casino was empty. Our trip took a turn the next day. Our closet door fell off the track and onto my foot the first day and my husband put it back on track. Morning after the reception before the excursion we noticed the bathroom lock didn't work properly -- left a note for the steward to have it fixed. After the excursion, we went back to the cabin -- husband went off to do laundry (self-service on each floor) while I showered. After showering I could not get out of the room. The lock would turn but the door would not open. I banged on the wall, screamed, panicked and turned lock for an hour before I could get the door to open. It was terrifying to be locked in that hot steamy room with no air. No one heard me for 1 hour? I called Reception, she sent a carpenter who said there was nothing wrong with the lock and "can I go now?" Woman from Reception was not concerned and rather dismissive and carpenter did not fix the lock. I was still crying when my husband got back from laundry. I was a realtor for 25 years and have opened many finicky locks and I know when a lock doesn't work. My husband called again and they did fix it again. I thought I was going to die in that beautiful marble bathroom. We called the Concierge and he was very cold. No one from Oceania hotel management contacted us to see how we were doing or checked the work of the carpenter. This definitely affected our vacation. I was nervous, couldn't sleep much the first few days. Next night at 11:40pm we were in our pjs just about to go to sleep for early tour next day & our toilet wouldn't flush. Called Reception -- they sent someone who kept flushing & flushing as the water level came just to the rim & my husband stopped him from flushing again. They sent someone else who worked outside the cabin and after a while noise stopped. But no one knocked or called to tell us the toilet worked and we could retire. We called after a while and asked reception and they said try the toilet and we did. Why did they not have the courtesy to let us know the toilet was fixed so we could go to bed. A later call to the Concierge was not returned. We began to think about what is important to Oceania and to us as passengers. Did we need a line of a dozen fancy dressed waiters holding menus in the Grand Dining Room, very fancy furnishings or did we need a carpenter who knew and cared what he was doing, Oceania personnel who were not condescending and who were caring and professional. We don't expect everything to be perfect -- what is important is what happens when something goes wrong - does the Concierge answer your calls? So much emphasis is on the façade at Oceania, many thick paper brochures, chandeliers, that I think compassion for people isn't there. Staff and other personnel don't make eye contact and aren't friendly as on other lines. My husband was a showband musician who was encouraged to engage with passengers -- Oceania's policy must be different. The last afternoon after our excursion about 2pm we found our suitcases (3) taken out from under the bed and placed on the bed. One of the robes was missing and the cloth not by the bedside. Was this a not subtle hint that we need to pack & get off the ship? We did not appreciate this - service slips often on the last day but this is worse than usual. We moved them so we could rest and packed after dinner as planned. We are just not a good match with Oceania and cancelled our April 19, 2014 Regatta sailing. We had never cancelled a planned cruise before. We wrote comment cards on the ship and contacted Oceania's management weeks ago but have received no response. The only people who could be considered compassionate are our room steward and the Oceania club representative, Carol, who we told our story to in an effort to cancel the April sailing. We were told to get out of our cabin by 8, off the ship by 9 and taken to Hilton Molino Stucky on Guidecca Island Venice only to wait an hour on line to check in. When we were done, the Oceania rep could not be found for quite a while. Hilton people were very helpful & took our hand luggage, searched the bag of the rep for our envelope with instructions and found it. They said the rep was back in the lobby and would be with us in 10 minutes. It didn't happen & after a while we saw her and asked for help. She said, "don't you see the weather (it was foggy), I'm busy and I'm just one person." After all this time, approaching 12 noon, we had missed 1/2 day -- we just wanted to see Venice and all we got was disrespect. We could have been left a note or Oceania could have checked us in since we were prepaid and they had our credit card info. There was no breakfast provided -- Hilton is a shuttle ride away across the canal and our water taxi ride to the airport was 7:45am. Continental breakfast is 20Euros per person and just a cappuccino is 6Euros. Breakfast is customary at this price range -- why not include it. Hotel was beautiful, room simple and if we looked out the window sideways we can see the canal. Luggage was handled efficiently We would not sail Oceania again -- we paid more & got less. Read Less
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