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14 Helpful Votes
Sail Date: May 2019
We sailed on Sirena May 29, 2019 out of Venice. Although Sirena did an overnight in Venice, our flight didn't arrive until late afternoon. I used Oceania for my air. They booked us through Copenhagen from Boston with a five hour ... Read More
We sailed on Sirena May 29, 2019 out of Venice. Although Sirena did an overnight in Venice, our flight didn't arrive until late afternoon. I used Oceania for my air. They booked us through Copenhagen from Boston with a five hour wait for our flight to Venice. The next day the ship departed at 3:00pm. Useless port unless you arrive at least a day early. The ship just finished a total renovation. I was not impressed. It did not look elegant. The cabin (concierge) was extremely small. No afternoon appetizers. The luggage couldn't fit under the beds so we had to deal with it the entire time in the cabin. One could barely walk by the bottom of the beds. I also thought concierge was an upgrade from a balcony. I honestly did not feel there was any difference between balcony and concierge. Nothing special. As a matter of fact, I left a precious hand painted piece of artwork on the desk upon disembarkation. Upon arrival home, I immediately contacted Oceania via email as there was no phone number provided for this. From guest services I received a response that they checked with the vessel's Concierge, Chief Housekeeper and the Reception Desk, however, the artwork was not found nor returned to lost and found. I asked that they talk with the cabin steward as he would have found it and he would be able to tell them what he did with it. Oceania has not responded. Very disappointed with their response. We made excursion reservations prior to embarking on the cruise. Upon arrival in our cabin there was a letter informing us that one of the excursions was cancelled. We visited with the excursion staff but the new excursions we chose were unavailable and we were sent back to our cabin to choose additional choices. Many of our fellow cruisers were affected with cancelled excursions. We spent more time arranging new excursions than enjoying the cruise. We were so looking forward to the Greek Islands but the ports were so crowded you could not move on the islands. The highlight of this cruise was the food. They do an exceptional job in all the restaurants. One feels very special. The entertainment was below par when compared with larger cruise lines. There were very few children onboard. Having been on Oceania before, and being so impressed with the line, I talked a girlfriend into this cruise. It was an embarrassment for me. I spoke so highly of Oceania to her prior to the cruise. I am sorry to say I would not cruise with Oceania again. There were too many problems to call this a vacation. Read Less
5 Helpful Votes
Sail Date: June 2016
Many good points. Liked martini bar and free water and soft drinks approach, which are readily available. Room 4024 outside cabin was great. Very quiet opposite medical bay so also at a stable point of the ship. Very smooth sailing for ... Read More
Many good points. Liked martini bar and free water and soft drinks approach, which are readily available. Room 4024 outside cabin was great. Very quiet opposite medical bay so also at a stable point of the ship. Very smooth sailing for small ship. Food very good. Areas for improvement are, shower curtain, although taking a couple of pegs or deck chair clips stops it wrapping round you. Very difficult to get a table for 2 unless prepared to wait 20 to 40 mins each night. No waiting for a table of 4. Some mixed ages for passengers on the ship not everyone was over 70. The production company for the entertainment was of a very high standard for a small ship. The ship could do more for guests not taking shore excursions especially Ancona - like directions to get out of the port. I would travel with them again for the right itinerary but experience fell short in comparison with seabourn. Speciality restaurants good but in our case we preferred those on other ships although there is no additional charge. Gym small but adequate. Spa expensive. Read Less
1 Helpful Vote
Sail Date: September 2015
Sailed with a group of 8 on this cruise. While there were issues with port time changes after final payment was made, Oceania's commitment to service and excellent food remains the same. I would have given a 5 star review if there ... Read More
Sailed with a group of 8 on this cruise. While there were issues with port time changes after final payment was made, Oceania's commitment to service and excellent food remains the same. I would have given a 5 star review if there were no port time changes. We embarked in Istanbul. As usual, Oceania's boarding process was smooth and efficient. On board, our room was ready immediately (we were in an Oceania Suite). The other rooms in our group were ready exactly at the times they stated upon embarking. Being the experienced Oceania cruiser, I took my group of 8 on a tour of the ship. They were appropriately impressed with the ship. We took a tour of the Canyon Ranch Spa too and were greeted immediately by a staff person who took us on an impromptu tour of the fitness and spa facility. She was very nice and helpful! They had a special if you booked a service on the day of sailing, so, for the first time, I signed up for a massage. WOW! It was excellent. I highly recommend doing this on the first day - it really got me in the vacation mode and took out all the kinks from flying in a cramped aircraft for many hours. The food was excellent in all of the venues, but I do have to say that Toscana has slipped a bit. Food was just OK and service took a long time. Food in the Grand Dining Room was excellent but the service took forever. Red Ginger has upped their game and the sea bass was out of this world. Polo Grill and Jacques were excellent as well. The Terrace Cafe was fine as was the Waves Grill. In summary, Oceania continues to be one of the best foodie cruises in the business. I can't say enough about the staff service in all respects. Whether it was embarking and disembarking at ports each day to the reception desk, to the wait staff and housekeeping, service was the best and the staff were helpful, friendly and easy to access. Our butler, Chandu, was awesome and our housekeeper, Jai, was equally awesome. The room was cleaned constantly and we never lacked for clean towels, a stocked refrigerator, and any assistance we may have needed. Oceania Suite room was incredible! 1000 sf of pure luxury! The media room boasts every movie and song known to man. The bathroom was huge and included a large shower stall and whirlpool tub. The deck is almost 3 times the size of a penthouse suite deck and has a whirlpool tub too along with a lounge chair and deck chairs. The living room and dining room were spacious - enough room to have happy hour almost every night for 8 people. Highly recommend trying this room at least once. It was worth the upgrade! One small complaint (and I feel bad about even mentioning it), the door handles are made of heavy metal and have sharp edges. They stick out from the door and I kept bumping into them. I had bruises all over my arms from them. One night of rough seas, I fell into the door handle and bruised my chest. We had to wrap some of them in napkins to make them less painful. Really need to re-think them! Only used Oceania for one excursion in Volos. They did a great job with it and the ship waited for us when we were about a 1/2 hour late getting back. Overpriced though. For the first time, I took the artist loft classes. The artist, Graham Dennison, and his wife, Shuna, were so friendly and patient with me - a beginner. Graham was a Disney artist for 20 years. He is a very talented artist - he uses a pallette knife to paint and I can't believe the paintings he has created with that knife. He has the gift for teaching and by the end of his classes, I learned how to draw a disney character, use a pallette knife and he even helped me "try" to paint the Santorini dome church! I really enjoyed it. They also unveiled one of his paintings on board with a reception ceremony. It was a nice way to meet others on board and see Graham's latest painting. Would recommend dropping in the artist loft just to see what is going on. Attended one of the evening shows and the Pool Deck party. Both were OK but not great. This is one area Oceania could improve on. Though, I have to say, the Cruise Director, Ray Michaels, is on the friendliest and upbeat cruise directors I have ever met. He is an asset to Oceania Cruises! Kicking, screaming and crying, we disembarked in Athens. Process was smooth with no issues. As for port time changes.... This was the one issue I had with Oceania. They changed port times after final payment was made which made me scramble to rearrange private port excursions. The time changes resulted in us arriving in port later than usual - 10:00 am or Noon vs 8:00 am. Some people liked getting in later because they could sleep later but I like having the time in the afternoon more and found that I missed laying out by the pool in the later afternoon after a long day of walking. In any case, I feel that Oceania short-changed us a bit in this respect. We had at least 3 ports with time changes and I know, from the message boards, they are doing this more and more across the board. Because of this, I did not book another cruise while on board as I usually do. I will wait to see how they handle this going forward before committing to another cruise with them. Read Less
3 Helpful Votes
Sail Date: September 2015
We travel with a group of eight, both family, and friends. It was our third time on Riviera, and we requested our butler, Sonu, from the prior cruises. He met us as we boarded, and asked what we would be needing that first day. Great ... Read More
We travel with a group of eight, both family, and friends. It was our third time on Riviera, and we requested our butler, Sonu, from the prior cruises. He met us as we boarded, and asked what we would be needing that first day. Great service from the very start. The ship was pretty full, with groups from Maui Jims, and four university affiliated tour groups. The cruise was shorter than our usual selection, but was destination intensive, a different port or island each day, and ending in Athens. We bought the premium liquor package, as it is a value if you are even a modest consumer of wine, and spirits. Entertainment has been vastly improved by adding the entrainment troupes from their new Norweigen cruise line partner, and we always spent time in our favorite venue, Martini's, listening to the excellent piano player. The food, service, and selection of ports was excellent, and we dined with the Captain one night, and found him to be a delightful dinner companion. We had so much fun, that we booked two more cruises while on board. Read Less
Sail Date: September 2013
This was our first Oceania Cruise. We picked it because of the itinerary Istanbul to Athens. Pros: We loved the smaller cruise ship with less then 700 passengers. Pick-up at the airport was prompt. Check-in and out was a ... Read More
This was our first Oceania Cruise. We picked it because of the itinerary Istanbul to Athens. Pros: We loved the smaller cruise ship with less then 700 passengers. Pick-up at the airport was prompt. Check-in and out was a breeze.Entertainment was Ok, nothing special due to the size of the lounge. The hot tubs were great temperature, we did not use the pool or the spa. Dining was excellent as we expected. Polo Grill was our favorite. The beef melted in your mouth. The buffet in Terrace Cafe was also of excellent quality. We ate breakfast and some dinners there with many great food choices. We met 18 other fellow cruisers and arranged a Meet and Greet with them. The staff was very willing to accommodate our needs. We also planned a farewell dinner in the main dining hall for 20, and again, the staff went out of their way to make it happen. I liked that Oceania gave us free bottled water when leaving or returning to the ship from side trips. Cons: Side trips were to expensive so we chose to do our own tours with private guides that met us at the ports. No free Wi-Fi. Really they should consider that option in this day and age. If it can be avoided never use the sick bay. My cousin was treated for a sinus infection and was billed $1700. When she was originally seen she asked what the cost would be. They would not give her an answer and just dropped the bill off at her door the following day. Outrageous! Read Less
Sail Date: September 2013
This was only the second cruise that we have taken since we have always traveled independently in the past. Our first cruise was also with Oceania, but on the Riviera. I realize that it's not fair to compare the Nautica with the ... Read More
This was only the second cruise that we have taken since we have always traveled independently in the past. Our first cruise was also with Oceania, but on the Riviera. I realize that it's not fair to compare the Nautica with the Riviera which is brand new and wonderful, so I won't. We spent extra days in Barcelona before boarding our ship and all went smoothly. Our stateroom was just fine, nothing spectacular, but comfortable, with more than enough storage space. Having been to some of the port cities previously, we didn't select any ship excursions, just walked around by ourselves for most of our stops with the exception of an excellent tour of Lucca, near Florence and a privately booked tour with a local at Ephesus. Can't recommend that enough. We are not much for entertainment so I really can't comment on that aspect, but Oceania isn't known as a party ship anyway which was perfect for us. On at sea days, it was difficult to find a vacant chair and the pool was rather smallish and quite crowded. My only criticism would have to be the food. I know that the food on Oceania is regarded as excellent and in most cases it was, but the food prep at Waves near the pool and the selection of salads was not very satisfactory. Breakfast was also a disappointment in that the selection was rather limited (I know, I said I wouldn't compare) but compared to the Riviera, it was inadequate and no one could prepare a decent freshly cooked egg. The dining room staff, with the exception of the specialty restaurants, seemed to be a discontented lot with quite a few grim faces and at one point, a loud argument erupted between 2 of the staff members. All of the bar staff, though, was terrific. The negative comments would certainly not prevent us from taking another trip on the Nautica since, all in all, we enjoyed our 10 days very much.   Read Less
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