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11 Helpful Votes
Sail Date: March 2019
My spouse and I are experienced cruisers. On this voyage we sailed from Lima,Peru to NYC via the Panama Canal. The trip was adversely impacted by an outbreak of gastrointestinal illness(probably Norovirus) which can't be blamed on ... Read More
My spouse and I are experienced cruisers. On this voyage we sailed from Lima,Peru to NYC via the Panama Canal. The trip was adversely impacted by an outbreak of gastrointestinal illness(probably Norovirus) which can't be blamed on Oceana. However, their response was a disaster. Numerous activities were curtailed or canceled, and venues closed,even those unrelated to food or bathroom services, such as art classes and the library. Non transparent, inadequate explanations and insincere sounding excuses were provided, but no compensation was offered for services not provided as advertised nor for the significant inconveniences incurred. Free laundry service and significant discounts on future cruises come to mind. Unrelated problems included especially poor service in main bar/cocktail areas and disjointed, amateurish service in main dining room, terrace cafe and terrace grill where food was adequate but certainly not "the best cuisine at sea". Specialty restaurants were better with the exception of Polo which was terrible. Inexcusable shortages of sport drinks, and quality fruits, which looked good but tasted bad, were additional problems. Enrichment program lectures were very poor except for those given by a fellow guest. Invited performers were generally good. The ship's ensemble were enthusiastic but amateurish with the notable exception of the excellent band. Embarkation and disembarkation were handled smoothly. Panama Canal and Puerto Limone, Costa Rica and Miami were notable ports of call. Other Central American and Caribbean stops were a waste of time except for the nice beaches. Harvest Caye, Belize and Costa Maya, Mexico were Disneyland replicas without the fun. Unfortunately missed Norfolk, Va because of weather concerns. All in all, a bad experience. Read Less
2 Helpful Votes
Sail Date: March 2019
I would like to highlight the positives first for this trip on Marina, from Lima to NYC. I am gluten-free. I told Roger, the Specialty Diet Coordinator that I pick cruises based on food and desserts. He introduced me to Pastry Chef ... Read More
I would like to highlight the positives first for this trip on Marina, from Lima to NYC. I am gluten-free. I told Roger, the Specialty Diet Coordinator that I pick cruises based on food and desserts. He introduced me to Pastry Chef Bruno, who then made sure I got a different dessert every day, to my liking. Everyone one of them was an art of work. Felt very pampered. The Terrace Cafe chef Viktor was also super nice and patient. He walked me through the food, and made me special dishes when asked. Yes, I am looking for Marina future cruises, see if I can enjoy the service of those 3 again. On a whole. (1) They seem to have centralized the operation so one gets same stuff in the Cafe and the Main Dining Room. A lot of people now prefer the Cafe (more choices, less time). (2) They changed some of the Specialty Restaurants’ menu. Red Ginger used to be the draw to sail on Marina. Now Favorite dishes are gone. The same with Jacques. No more incentive. (3) Wave Grill is still a major draw! Ate their food a lot. Very nice and accommodating staff. Deeno, who cleaned our room, was super too. Did everything we asked for, even chasing down our missing survey last minute. Now, he knew how to use persuasion and gentle touch. We stayed in a Concierge Veranda. No butler service, only gave us access to the Lounge. Concierge service was only available 8am-12, 4-8 pm, when we were mostly out or having dinner. How about longer hours? “The Concierge got to sleep some time!” was the answer. For a company bragging about service, that is down right bad. Add another person is my answer. As usual, the lectures were great! Loved those on Panama Canal. Oceania was known for their land tours, nice sites, classy, buses only 60-70% full, etc. But on this cruise, not sure if it was because the towns were just developing their tourism, or because of security concerns, some of the tours were down right terrible or lame. Cancelling Norfolk due to weather was really disappointing too. The Destination Staff, instead of being apologetic and accommodating, were pretty defensive in their attitudes. The sanitation lock down did not help either. Some of the staff members were down right hostile as though we brought them the disaster. Highly recommend that the management teach their staff how to gain the passengers’ cooperation with persuasion rather than enforcement. That is, if the Management knows how themselves. Read Less
2 Helpful Votes
Sail Date: March 2019
We enjoyed this cruise very much. We have been on Oceania before, and chose this cruise for the itinerary of Lima to NYC. It was the middle leg of getting the ship from Tahiti, where it had spent the winter, to Europe, where it will ... Read More
We enjoyed this cruise very much. We have been on Oceania before, and chose this cruise for the itinerary of Lima to NYC. It was the middle leg of getting the ship from Tahiti, where it had spent the winter, to Europe, where it will spend the summer. We love O for the food, and the food was quite good. The new Dom Perignon events were great (separate charge, but great value for the money). The wine service has stepped up a bit - the wine stewards seem to have more training & knowledge than they used to (not a high hurdle, but much appreciated). Service in general was excellent - friendly, effective, welcoming. The onboard entertainment, a typically cited weak point for O - well, we can't comment, we tend to use dinner as our entertainment. We did not use any ship's tours; we did appreciate the free shuttles offered in Peru and Ecuador. The ship's activities were plentiful and interesting; one sea day I actually programmed the events I was interested in into my phone so I didn't miss any, although getting sidetracked or relaxing wouldn't be so bad either... We ate more times in the specialty restaurants on this cruise than ever before. A couple hundred people were on since Papeete (so had already had plenty of time to enjoy), the ship wasn't 100% full, and we did get into a code red (GI cases - apparently most likely from street food in South America). We enjoyed all the restaurants; the steak at Polo continues to be hit-or-miss - my spouse has decided that ordering something other than steak (lobster, veal oscar, etc.) is the way to go - although my ribeye was great. The main dining room (GDR) and Terrace Cafe were both excellent. There were a few small items in our room that needed fixing, but were fixed within an hour of mentioning (loose handle on door to veranda; mis-aligned closer on bathroom door). Our room stewards were top-notch. The lectures were interesting, with well-selected topics. The presenter quality was a bit mixed - one quite good, one very knowledgeable but not quite as engaging. Read Less
3 Helpful Votes
Sail Date: March 2019
The ship was beautiful and well maintained. The pool deck furniture was a little tired, particularly in the spa area, but that's a nit pick. Otherwise, the Riviera is a beautiful ship! The crew, almost to a person, was ... Read More
The ship was beautiful and well maintained. The pool deck furniture was a little tired, particularly in the spa area, but that's a nit pick. Otherwise, the Riviera is a beautiful ship! The crew, almost to a person, was friendly, outgoing, and helpful. This cruise, for us, was for relaxation and to get away from the cold weather up north. We did not participate in any of the ships excursions so we can't evaluate them. Due to "strong winds" we had to skip the stop in Belize. So instead , we spent the day cruising around the Gulf of Mexico. The on-board entertainment, particularly the evening shows in the theater ("lounge"), was as expected. Not to the same level or quality that we have enjoyed on Celebrity or Princess but not bad. The comedians and magicians were very good. It was nice to be on this size ship. No problem getting a deck chair, no waiting in line to embark or dis-embark, no problem finding a table in the "buffet". But, "buffet" probably isn't the best way to describe this venue. Yes, you do go to various counters to pick what you would like to eat but the staff plates it for you, no 500 hands on each serving utensil. At the grill you can order rib-eye, lobster tail, LARGE shrimp, lamb chops, etc. What surprised me was the standard question, "how many lobster would you like?". In any case, the food was excellent. Not perfect, but I don't know how Oceania could have catered to the varied tastes of 1250 passengers in a better way. All the specialty restaurants, particularly the Polo Grill and Toscano, were excellent. Read Less
4 Helpful Votes
Sail Date: March 2019
We went on the Oceania Riviera because we wanted top of the line service, a smallish ship, and to see a different part of the Caribbean. As soon as we went to the buffet after embarkation, I knew we were in for a cruise with great ... Read More
We went on the Oceania Riviera because we wanted top of the line service, a smallish ship, and to see a different part of the Caribbean. As soon as we went to the buffet after embarkation, I knew we were in for a cruise with great service. At no time do your hands touch the buffet utensils. (I had read that this is the number one place on a cruise ship to "catch something") Everything is served to you. We had a penthouse suite which was spacious. This came with some perks including a butler, but I'm not sure what he did. But we allowed to use a seculded pool area located near the spa. There was also an executive lounge penthouse suite people can use. The food on the Riviera was excellent as well as the four speciality restaurants and afternoon tea. We had read that the shows on the Riviera weren't that good but wasn't our experience. It was varied and very entertaining. My husband took classes with the culiniary school and he loved them. There is also an artist and photograher who taught their skills. The decorating of this ship is extraordinary. IMPORTANT - the Riviera had a convenient and free laundry on every floor. So what were the drawbacks - Age - we are in our late 50's and we definately younger that most of the other cruises. Our first night's dinner companions fell asleep at the table. The good news is that there are no children on this cruise. Disembarkation - took a long long long time. Excursions - the western Caribbean offered a small variety of excursions. Read Less
3 Helpful Votes
Sail Date: February 2019
With the mainstream ships getting bigger and bigger, we decided to think small and are very happy we did! The Riviera's the perfect size, food is exceptional, service is outstanding. And we like what it doesn't have - no ... Read More
With the mainstream ships getting bigger and bigger, we decided to think small and are very happy we did! The Riviera's the perfect size, food is exceptional, service is outstanding. And we like what it doesn't have - no screaming kids, hairy-man contests, climbing walls and so on. The ship's decor is low-key, elegant rather than glitzy with some very unusual works of art. Come to think of it, the passengers are also low-key and elegant, rather than glitzy, and also very friendly. Riviera allows you to bring on @ 6 bottles of wine when you embark.(though not for the dining room unless you pay a corkage fee). Their own wine list is pretty pricey but all non-alcoholic drinks are included. I prefer low-sodium dishes when cruising and they are available by request. They were excellent. My husband, on the other hand, felt a few dishes on the regular menu were too salty. Somewhat disappointed in our cabin (see below) and the limited choice of shore excursions. (we booked some on our own) Entertainment was good and Dottie, the cruise director, was great fun All in all, a very pleasant experience. Read Less
7 Helpful Votes
Sail Date: February 2019
This is our 12th cruise on Oceania. We have been on Rivera a total of 3 times and have just disembarked the ship on March 6. The food, service, and and attention to detail were excellent! I noticed a slight "wear and tear" ... Read More
This is our 12th cruise on Oceania. We have been on Rivera a total of 3 times and have just disembarked the ship on March 6. The food, service, and and attention to detail were excellent! I noticed a slight "wear and tear" on the ship and was informed that the ship will receive an update this April. We had been on Riviera when it was a new ship so I was able to notice any changes. We had a Penthouse 3 cabin which was huge with plenty of storage. There was a separate shower and bathtub, two vanities,and also a huge walk in closet. The room stewardess and butler were also excellent. The cabin was kept spotless and they were very accommodating. Oceania asks for a Mid-cruise evaluation. They really pay attention to your comments. If there is a negative comment, the appropriate department follows up concerning your comment and tries to make you happy. The entire staff is friendly and professional. We love Oceania and now only cruise with this company. Read Less
2 Helpful Votes
Sail Date: February 2019
We like the atmosphere on Oceania cruises. The Riviera was our second Oceania cruise this year. We were in the Caribbean and liked having a larger ship on this itinerary. We do prefer the smaller ships for touring itineraries. ... Read More
We like the atmosphere on Oceania cruises. The Riviera was our second Oceania cruise this year. We were in the Caribbean and liked having a larger ship on this itinerary. We do prefer the smaller ships for touring itineraries. We had a Concierge Cabin. Since it is basically the same size as a balcony, it probably isn’t worth the difference in price. The only amenity that was worth it was the opportunity to book specialty restaurants further in advance. I know that the Riviera is being renovated soon and I could see where it needs it. The specialty restaurants are phenomenal on this ship. For those who have not done this line before, they probably have the most comfortable pool chairs of any line. If you like a quiet upscale atmosphere, you won’t be disappointed. The only turn off to me was that they pushed bingo, which brought the line down a notch in my opinion. Read Less
1 Helpful Vote
Sail Date: February 2019
Finally got to take another cruise from my bucket list. Sailed on Riviera and found the staff very enjoyable. Everyone were more than happy to help in anyway to make my stay with them an enjoyable one. I had dinner at Red Ginger (get ... Read More
Finally got to take another cruise from my bucket list. Sailed on Riviera and found the staff very enjoyable. Everyone were more than happy to help in anyway to make my stay with them an enjoyable one. I had dinner at Red Ginger (get the Sea Bass), Polo Grill, Toscana and the Main Dining room. All the meals were delicious and I found the wait staff very friendly. I can’t wait for my next cruise. Being a solo traveller, I decided to sign up for some of the ships tours. The kayaking experience was very interesting with our tour guide filling us in on the sea life around Great Stirrup Cay. I think the group thoroughly enjoyed his talk. Another day found me on a trolley train in St.Lucia. It was a great ride and our conductor was a very funny man. We got to see through the town of Castries, as well as a ride to a lovely beach, it was a fun day for everyone. We were never far from areas to shop at any of the islands that we visited. I did overdue it a little bit at the jewelry table on the ship, but that’s what vacations are all about. Touring by day, shopping by night! The catamaran sail at Sr. Bart’s was a wonderful way to spend time there. While many found the shopping very expensive, I found the sailing and swimming in the cove to be a wonderful way to spend the day. I would highly recommend any of these tours. Disembarkation was smooth and timely. A shout out as well to Judy for all her hard work. Read Less
7 Helpful Votes
Sail Date: January 2019
The itinerary was the main attraction, plus decent reviews. I'll start with the positives. Embarkation was easy. Service in all areas was really good. End of positives. The ship rode poorly, even in fairly calm seas. ... Read More
The itinerary was the main attraction, plus decent reviews. I'll start with the positives. Embarkation was easy. Service in all areas was really good. End of positives. The ship rode poorly, even in fairly calm seas. Constant bumping noises & feelings for the first 2 days , for no apparent reason. Stateroom ( Concierge Veranda ) - lots of creaking noises - had to jam pieces of cardboard in several areas so we could sleep. Also way too small for the price. Veranda tiny. Cruise director - loud PA announcements as early as 7:45 - could not possibly sleep late if you so desired. Unnecessary announcements several times a day - just repeating the info in the daily newsletter. Food - sometimes very good, but quite a few times inedible. This was true in all dining rooms. Food mostly bland, possibly catering to the passenger makeup - average age was well into the eighties. Lunch buffet pathetic. If you wanted a drink pre-dinner, good luck finding a seat. Extremely limited. Shows - mediocre. One comedian was really good, all other shows no better than the lower priced ships. No way we would ever sail with Oceania again. Read Less
1 Helpful Vote
Sail Date: January 2019
We booked this cruise because of the itinerary. It was a 14 day mostly southern Caribbean Cruise. 2 sea days out of Miami and two sea days coming back at the end with 8 stops in between and 5 of those were places we had never been to. The ... Read More
We booked this cruise because of the itinerary. It was a 14 day mostly southern Caribbean Cruise. 2 sea days out of Miami and two sea days coming back at the end with 8 stops in between and 5 of those were places we had never been to. The stops were all mostly great, except for 2 I would not go back to/ Riviera is a larger size ship in the Oceania line up but still pretty small in comparison to other cruise liners (approx. 1,200 passengers at capacity I believe although it was not at capacity on our cruise). Layout of the ship was good and the pool on the Lido deck is quite large compared to others I've experienced. 4 specialty eateries plus the Grand Dinning Room and of course the buffet give you lots of dinning options. The food was very good overall but I found the selection in the dinning room at dinner not much to my liking. The specialty places were better as was the buffet; surprisingly. We ate breakfast and lunch in the Waves Cafe which is a covered but open deck area on the Lido deck. It was faster and not as busy as the buffet, The buffet had more food options but the cafe was suitable for our needs. There was also a great ice cream place there where you could get milk shakes and well as ice cream in cones or in a dish, Smoothies were served there in the morning. Cabin and balcony were pretty standard although you could not fit an empty suitcase under the bed for storage, which is a first for us, You had to open them and lay flat to get them under the beds (very strange). The bathroom was the great part. Full tub with shower PLUS a stand alone shower as well with actual glass door rather then just a shower curtain! That set up was great! It's an older crowd you'll be sailing with so leave the kids and teens at home - they won't have much company if you take them along. We prefer sailing on small ships as you get to meet more people it seems, particularly if you choose to share a table at dinner in any of the eateries. One thing that I though was odd were the vibrations I could feel at certain spots on the ship. In the Grand Dinning Room (stern of the ship) and in the Waves Grill/Cafe (mid-ship) there was a noticeable and annoying vibration. I have not noticed that on any ship I have sailed on in the past. Overall, a very nice experience as service was excellent in all aspects of the cruise. Entertainment was good at times and poor at other times but that depends on your likes and dislikes I suppose. Read Less
4 Helpful Votes
Sail Date: January 2019
Let me start with the entertainment. First Rate. 12 Person very high end team dancers and Singers. Great shows. We saw three different shows in ten days. So well produced and choreographed. Beautiful costumes with many changes. And ... Read More
Let me start with the entertainment. First Rate. 12 Person very high end team dancers and Singers. Great shows. We saw three different shows in ten days. So well produced and choreographed. Beautiful costumes with many changes. And excellent recorded music. Sets and background video images on screens. Of the forty cruises we have been on, on Cunard, HA, Seabourn, Silversea, Regent and Celebrity, and Oceania, this is the best set of shows we have ever seen and the most talented entertainers. We have sat through some real snooze cruise shows over the years and honestly we were so impressed with this team and the shows themselves. Handsome young men and beautiful girls, all well choreographed, talented and produced.I cannot enough. The pool deck chairs, while packed in like sardines, are very comfortable. Very thick chair pads and towel covers. Unlike some competitors, who provide no chair pads. Oh my aching back. Food on board Oceania is said to be the best at sea, and the 4 specialty restaurants of Asian (Red Ginger), Jacques the signature French of Jacques Pepin, the Italian Toscana and the grill Polo Lounge all provide really knockout and authentic meals. High end ingredients used and great chefs that produce truly fine dining experiences. The MDR itself is also very good, and service superb throughout the ship's restaurants. Very attentive and competent waiting staff. Buffet in the Terrace is so dull and boring, although many onboard could not wait to fill their plates and stomachs. Speaking of which, many oversize anatomies on board. Growing worse we have observed over the years. The cabins are very nice. We had any A class cabin, and while the bathroom is small, the size of the cabin and balcony was fine for a ten day cruise of the Caribbean. Anything longer we would have opted for a more spacious P cabin with a walk in closet and more interior space.. Officer staff removed and not very passenger interactive or friendly. Not a good mark for Oceania. Captain made his daily announcements but was a ghost. The ship itself is only 5 or 6 years old and very modern. Very open with lots of public space and bars. Martinis is the place for cocktails. Ship sails well, but the Caribbean seas were calm throughout the ten days. The drinks packages offered were fair priced, and the wines included drinkable if not great. All typical of what passes for wine lists on all cruise lines today. Bottle a la carte prices exorbitant for the product available. Horrendous boarding experience in Miami. Oceania should be ashamed, even though some of it was caused by the unfortunate death of a crew person and ship's late arrival.. But no command presence on the ground to handle the huge backed up crowd waiting to board, and very poor communications. It almost got out of control. Not a bright spot on this cruise, but fortunately it was not a harbinger of bad things to come as many feared. All in all Oceania continues to do a very good job, even under NCL ownership. Many fears have been allayed. The product is the same as it first was for us ten years ago when we first sailed with Oceania, which is very good indeed .And the ships size of 1250 passengers while large for us was not too problematic, except for sea days when the sardine factory on the pool deck was overactive. Read Less
4 Helpful Votes
Sail Date: January 2019
There were some islands on this cruise we've not been to before, which is the reason we took it. That & the wonderful food on board Riviera. We do need to stress that entertainment is rather bland on this ship. The food IS the ... Read More
There were some islands on this cruise we've not been to before, which is the reason we took it. That & the wonderful food on board Riviera. We do need to stress that entertainment is rather bland on this ship. The food IS the entertainment. We're both in the food industry & this is a reason we've done 2 cruises on the Riviera. We'd have gone back in 2020 for another 14 days, but the only cruise is a 14 day "midweek" type cruise. We hate getting back midweek. We like that 2 day relaxing affair that a Fri-Sat cruise ending affords. Unpacking etc. winding down from the enjoyment & getting ready to be back to work(Uhhgg!) We've noticed with lots of cruises, that the quality starts to slide each year. Not so on Oceania. Our cabin was 8100, which is a great cabin. You hop off the elevator & you're right outside your door. NO noise issues at all. The only thing was, that a prior guest had "bent" the shower door a bit, so it didn't close properly. This allowed water to get out, which wet the floor allowing for the floor tiles to get wet & "pop" up. We notified our attendant about this...It looked like it had been going on awhile as you could see new grout in the floor. This time they fixed the problem & no more issues after about day 3. The room itself was very nice. Fairly large for a Veranda type cabin. With a decent sized Veranda, that you could actually relax on. If there is one thing about Oceania that we've noticed, it's that they really don't offer much to the LGBT community. There was one & only one get together & it was set right at dinner time. Needless to say we didn't attend. Last year we share a table with a Texas couple In Polo Grill, who upon "figuring" us out, just totally "clammed" up for the rest of the meal. Not a good experience for us or them. This Year we had to again share a table(this time in Jacques)The couple saw us & immediately came up with the excuse that the table was too close to the entrance(not at all!) So we had a 4 person table to ourselves & thoroughly enjoyed it. It's obvious to the reader that we try to not share tables to avoid making us or other tablemates uncomfortable. Read Less
2 Helpful Votes
Sail Date: January 2019
Chose this ship because we had enjoyed it before. Sailed on it the season it came out. It was wonderful then. Now it is old and tired. The gdr selections were poor. Had to send back our food twice. We had reason to use the ... Read More
Chose this ship because we had enjoyed it before. Sailed on it the season it came out. It was wonderful then. Now it is old and tired. The gdr selections were poor. Had to send back our food twice. We had reason to use the medical facility. I understand i had to pay extrra, but they chased me for the fifty dollar fee like i hadn't paid a small fortune to be on the ship to begin with. After we used our four speciality rest. Reservatins had to endure the feeling of not knowing somebody to get another reservation. Not a way to feel special or part of a luxory cruise. The cruise started with a two hour wait to board in miami.we were crammed together like sardines. No one attempted to explain why. The shows were poor and at bad times. The internet service was slow. There was no tv programing or on line movies. The fight for deck chairs was nuts. I will not sail with oceania again. Read Less
1 Helpful Vote
Sail Date: January 2019
I prefer cruises to interesting destinations. Caribbean cruises involve visiting tropical flea markets, but we enjoy the shipboard experience. We took an Oceania cruise to Alaska 6 months earlier and enjoyed it very much. The food ... Read More
I prefer cruises to interesting destinations. Caribbean cruises involve visiting tropical flea markets, but we enjoy the shipboard experience. We took an Oceania cruise to Alaska 6 months earlier and enjoyed it very much. The food quality in the main dining room was not as good as our Alaskan cruise. It deteriorated markedly. The food quality and menu selection were disappointing. The specialty restaurants were superb, but Oceania limits the number of visits during each cruise. Also, the quality of room service also deteriorated. For example, the French onion soup at the specialty restaurant was excellent but barely edible for room service. We had a balcony room. Because of its location, it was nearly twice as large as the others. The in-room television programming was terrible. Oceania cruisers are older and spend more time in the rooms. Three years ago, we took a Viking river cruise that had on-demand programming. Oceania needs to step up. The Internet service is sub-par. Other companies have upgraded transmission speeds, and Oceania should keep up. The gym is adequate. I suggest they invest in a variety of kettlebells. They also have a trunk flexion machine that damages the spine. I enjoy playing video poker, but their machines are a rip-off. Installing some 9-6 machines wouldn’t impact their bottom line. I won’t play their machines, so they have no chance to take my money. I like Oceania and have booked a cruise to Tahiti. However, if they don’t step up, we’re going to go with another company. Read Less
1 Helpful Vote
Sail Date: January 2019
First time back To Oceania after 10 years - very impressed w/ ship and crew! I would sail w/ them again. Pros Ship and it's condition Service Food Overall Room comfort Decent Internet Cons MDR menus were very ... Read More
First time back To Oceania after 10 years - very impressed w/ ship and crew! I would sail w/ them again. Pros Ship and it's condition Service Food Overall Room comfort Decent Internet Cons MDR menus were very weak( new menu I was told)- more passengers ate in the eve buffet than MDR every night! MDR overall- were inflexible on menu choices,take it or leave it! Shore tours were extremely poor ,they do not measure up to Oceania's standards.They would be better off NOT to offer some of the shore tours than to allow the joke island tours! Worst of any cruise we have taken! Embarkation was delayed for over 3 hours- passengers were not informed as to the delay.It was complete chaos,confusion beginning w/ luggage at the curb,most passengers were confused because of no information provided. As it turned out we found out later while we were onboard that Oceania was dealing w/ a significant problem at the dock.This could of been handled better. Read Less
6 Helpful Votes
Sail Date: December 2018
The oceania riviera desperately needs dry dock updates & upgrades. The same carpet stains from last year's cruise were still there a year later. The carpet is in horrible condition and the wood on the ship needs touch-up's. ... Read More
The oceania riviera desperately needs dry dock updates & upgrades. The same carpet stains from last year's cruise were still there a year later. The carpet is in horrible condition and the wood on the ship needs touch-up's. The ship was scheduled to be in dry dock during 2018, but oceania elected to defer this update until april of 2019, and that poor decision is reflected in the environment on the ship. The internet connection speed on the oceania riviera was horribly slow. Oceania opened up "free internet to all" but should have upgraded their system before doing so to handle that bigger demand. We have been on other larger ships that have blazing fast internet speeds, so oceania needs to get their act together on this immediately. We hear the oceania riviera will be in dry dock in april of 2019, so this needs to be a priority upgrade. We were on the oceania riviera during christmas of 2018 and new years, when all of the bowl games were being played. The ship does not have espn and most other major network tv coverage. It's 2019 oceania - please get with the times and get major network coverage that your competition already has!! One port of call was roseau, dominica. This should not be a port of call due to massive devistation from a hurricane that happened over a year ago. Roads had been washed away during the hurricane and flooding, and two way traffic was trying to navigate a single lane on mountainous roads that were way too dangerous to travel on. There were washed-away sections of the road that had jagged edges from fast flowing water. There was a very dangerous mountainous road that could have given way and caused a shuttle van to fall several hundred feet, which would have killed everyone onboard the shuttle. This is an accident waiting to happen so oceania should remove dominica as a port of call. Much of the fitness equipment was old and in poor condition. The oceania riviera ship's staff tries hard to please, but we had a bad experience with the shore excursion staff, which has poor management and untrained staff. Since we cruised on this ship one year earlier, there was an overall downward shift in the quality of the ship's condition and the attitude/training of the staff. The oceania riviera ship has a lot of potential, but its future success depends heavily on oceania making good management decisions and the right update/upgrade decisions for the scheduled april 2019 dry-dock. Read Less
1 Helpful Vote
Sail Date: December 2018
This was my fourth and last cruise on Oceania; although we said that after our third Oceania cruise. We are seniors and don't move quickly ourselves, but the number of people on walkers, using canes and oxygen tents and in ... Read More
This was my fourth and last cruise on Oceania; although we said that after our third Oceania cruise. We are seniors and don't move quickly ourselves, but the number of people on walkers, using canes and oxygen tents and in wheelchairs can cause frustration onboard as many don't feel the need to allow others to pass. Instead they spread out across the hallway, preventing people from passing. It is even more frustrating during shore excursions waiting for the nearly disabled to get on and off busses. Most of us will reach that point in our lives and I'm sorry to be mean, but at that point, it would be considerate to do private tours instead of group excursions. And, seriously, just like driving, if you're slow, stay to the right so others can pass you on the left. It is generally acknowledged by repeat customers that Oceania's weakness is the shore excursion. So often, especially in poor countries, the transportation is unsatisfactory; that is, too small with filthy upholstery. Too many people with bad knees, bad backs, etc. all vying for the few comfortable seats on a bus that was built by the Japanese for Japanese, not for fat Americans or tall people. The trip to Bois Cotlette in Domica (and back) was actually painful! The bus was way too small for "gordos Americanos," not to mention the tall people. Oceania needs to check out the transportation and include these facts in their Description before people spend their money on a three-hour cruise that turned into four hours, two of which were physically painful due to the size and configuration of the bus. Oh -- have an older person review the bus, not a young, lithe, healthy 20-year-old. The food is touted as "the finest at sea." That might be the case, the food is very good. Prices have increased quite a bit. I paid $15 for a Wine Tasting in 2012. In 2018, we paid $75 per person. Bottles of Heineken have gone from $5 in 2011 to $7.50 today. Looking at my Scrapbooks from 2011, 2012, 2016 and now: There has been a steady decline in the quality of the Champagne that is in our suite upon arrival as well as in the number and selection of "welcome treats." From six to five to four. This is the first time we encountered a Sommelier who kept trying to upsell us. I wanted a single glass of Reisling for a single dish. Somehow, he convinced us to buy the bottle. As a rule, neither my husband nor I like Reisling. It took us three days to finish it off, because we don't like it. At the same time, that same Sommelier convinced us to sign up for the wine tasting at $75 pp. Then, at lunch another day, I wanted a single glass of red wine to go with a steak. Same Sommelier once again tried to get me to buy a bottle. I told him "Please don't try to upsell me. I'm still trying to finish off that bottle of Reisling we didn't want." The other Sommeliers didn't do that BUT on two or maybe even three separate occasions, the Sommeliers did forget to give my husband the 15% discount to which he was entitled. He had bought a liquor package for himself. It included certain drinks for free (but not all drinks, so beware) plus 15% off bottles of wines. On two occasions, the Sommelier forgot the discount and my husband signed without looking. I'd see the receipt the next day and then Hubby would have to go to Reception to have obtain a credit for the "forgotten" discount. Made us wonder if they haven't put the Sommeliers on commission; you know, salary + commission. I've been to the Canyon Ranch Spa-at-Sea twice during four cruises. Had an issue the first time; don't remember what it was. But this time it was a "hair appointment gone terribly wrong." What my hairdresser does in two hours (highlights, lowlights and a cut) took three hours at Canyon Ranch! I didn't get highlights and lowlights; I left completely blonde which is not what I had asked for when I made the appointment or when I arrived or at any time during the appointment. The young female hairdresser wouldn't cut my hair short. "Short." "Around the ears short." Finally, "What part of short, around-the-ears-short, do you not understand?" So she whacked off a piece of what was by then dry hair and it stuck out of the side of my head! I panicked and asked for the manager who immediately handed me off to Thalmo who finished the job, and had me out of the chair in 15 minutes. Not exactly the cut I wanted, but close enough. He had to work with what the other hairdresser started. The Spa totally overcharged me, as the Manager later admitted. I was initially charged for "roots" and "all over" color. Aren't roots part of "all over?" Especially when the hair is very short. Here is what I later learned: At-sea spas use their at-sea spas as a training ground. So you're paying for the Canyon Ranch Spa name -- paying A LOT for that name -- BUT you're often getting a trainee and should, therefore, be paying "beauty college" prices. What a rip off!!!! I highly recommend you stay out of the Canyon Ranch Spa which has no incentive to make things right. They have a captive audience. The Concierge for Oceania responded to our mid-cruise Survey. He addressed Oceania-related concerns and assured me that the manager from the spa would contact me my spa-related concern(s). Every time I saw him I'd say "Carlos, I haven't heard from the spa." I finally told him that she'll never call because she knows she's wrong but has no incentive to make their customers happy because Oceania has guaranteed their business survivability. Finally, the spa manager left a message telling me that I had been over-charged and she was making a partial refund. Because that appointment ran so long, we missed the Captain's Welcome Dinner. (Carlos the Concierge stayed on top of this. Kudos to Carlos.) My husband and I enjoy a cocktail or two before dinner. We like to get dressed, go to Tea and then go to a bar and sip drinks and relax. For the first time aboard Oceania, we found it difficult to do so. We went into Martinis one evening and the Cruise Director was on a microphone calling out Trivial Pursuit questions. He invited us to play but we didn't want to play; we wanted to sit at a bar, drink, maybe chat, maybe listen to piano music. Instead, we had one bar and left. Another bar is now being used for cornholing; or "Baggo," as they call it. Seriously, they are now using two bars for games. And there aren't that many bars on board the ship as it is. Richard Branson will be launching a new cruise line soon which boasts "over 20 eating and drinking venues." If only. This cruise included free laundry. My black t-shirt was returned covered in blonde hairs. (The hairs might be mine, but didn't the shirt get laundered?) Hubby sent his sport coat to be pressed. It came back. When he finally opened the plastic and put the jacket on, the back was all wrinkled. Looked as if they didn't press it. Embarassing to wear it that way, it was that bad. The dress code needs to be enforced. OMG, the number of men (both young and way old enough to know better) who wore ballcaps while sitting at a dinner table was totally unacceptable on this most recent cruise. Enforce "country club casual" at Tea. Include a reminder in brochures that men should not wear hats at tables. (How sad is that that we're no longer taught etiquette?) We've said this for awhile. Either enforce "country club casual" or give it up. Oceania has jumped on the "no straws" kick. I went ashore, hitched a ride to a mercado and bought my own box of straws. I get the problem with plastic straws; so, use paper straws. One simply cannot drink from a Hurricane glass without a straw. I think enough people complained, they started providing straws after a few days, at least for drinks in Hurricane glasses. Common sense, folks. If you try to finish a drink that is in a Hurricane glass, and you don't have a straw, the drink is going to end up all over the drinker! To summarize: The food is excellent, the service very good. (Not perfect, but very good.) I like Oceania but next cruise will have to be on a line with a more diverse clientele; not so many old people. It's both depressing and frustrating. The apparent lack of accountability with the Canyon Ranch Spa is an issue for me. If they are hosting newbies, prices for services provided by newbies should reflect the newbie's lack of experience. Make them "specials." Be honest; be ethical. But why would they? Unlike most businesses, Canyon Ranch Spa-at-Sea has been guaranteed survivability. Bars need to be freed up so passengers can use the bars for drinking! Oceania definitely needs to do a better job of describing the transportation used by the Shore Excursion companies. After all, they cater to an older clientele, so this is much more critical than it is with cruise lines that have a younger clientele. Read Less
3 Helpful Votes
Sail Date: December 2018
WE decided to go for a cruise over Christmas and New Years. We told our travel agent to book Viking out of Miami. It was sold out so our agent suggested we try Oceania, as they were comparable. The are not. We were disappointed in most ... Read More
WE decided to go for a cruise over Christmas and New Years. We told our travel agent to book Viking out of Miami. It was sold out so our agent suggested we try Oceania, as they were comparable. The are not. We were disappointed in most aspects of the cruise with exception to the crew. They were exceptional. The spa was great also. All other aspects where inferior. The entertainment was poor. they had a piano player who was good. A guitar player not so great, a comedian who was not funny. I think the single biggest disappointment was the food. As they are known for their food we had great expectations. We ate in all the venues on the ship and were not impressed. The disembarkation was late due to medical emergencies and was disorganized.it was almost 3 hours after our arrival in Miami before we got off the ship. We will not travel on Oceania again. Read Less
1 Helpful Vote
Sail Date: December 2018
My wife and I were underwhelmed the first few days,,,inconsistent service ,food and entertainment.not much effort into celebrating xmas,,,but much improvement in the second week,,,New Years eve celebrations were great,,entertainment went ... Read More
My wife and I were underwhelmed the first few days,,,inconsistent service ,food and entertainment.not much effort into celebrating xmas,,,but much improvement in the second week,,,New Years eve celebrations were great,,entertainment went to the next level,,,food improved,,except for the tough meat in Polo restaurant,,strange mix of very old and infirm passengers ,Europeans,wealthy Americans,Brits and Australians,,,generally an interesting and fun crowd .we intend to give Oceania another chance to impress,but not over Xmas and new year.We found the staff to be gracious,well mannered,well dressed and happy to assist in any way,,,sometimes in the face of some very rude passengers (unfortunately).Disembakation was a mess,because the ship was two hours late on arrival,not the ship’s fault .Reservation system for the specialty restaurants seem to work fine,,so long as you got the the reservation desk early on any particular day.we both thought Toscanna was far and away the best restaurant,,the lobster pasta was to die for! Read Less
2 Helpful Votes
Sail Date: December 2018
Cruised on this ship before and the date worked. The staff onboard is outstanding and always ready to please. Very clean ship everywhere. The cooking classes were amazing and the instructor/chef was amazing. Now the bad parts! The ... Read More
Cruised on this ship before and the date worked. The staff onboard is outstanding and always ready to please. Very clean ship everywhere. The cooking classes were amazing and the instructor/chef was amazing. Now the bad parts! The entertainment and food were sub-par. The shows were so bad ....::that calling it a high school musical is insulting to HS! Their a brand that is suppose to be known for its cuisine...,if you took a poll of guests you’d get a resounding “Terrible”. The management on the ship is fully aware of the quality and presentation. Hard pressed to do this line again. However like the size. Had a great time in St Bart’s and the spa was amazing. Great massage. The itinerary played a big part of my decision and again having sailed on Oceania I knew what to expect. The ship is going into dry dock in April for a very limited refresh Read Less
4 Helpful Votes
Sail Date: December 2018
Let me start with a few positive comments that made me glad I was able to have this experience at least once. The finest thing about the trip was the bed. It was gloriously comfortable. Magical. I move a lot when I sleep and the bed seemed ... Read More
Let me start with a few positive comments that made me glad I was able to have this experience at least once. The finest thing about the trip was the bed. It was gloriously comfortable. Magical. I move a lot when I sleep and the bed seemed to make me comfortable no matter how much a moved around. Not too hard and not too soft. Cool. Like a dream cloud with support. Amazing. Fine linens, bedding. Pillows were divine. Still, you can buy the bedding and stay home. I'll explain. The ship is beautiful. Gorgeous lobby, etc. Of course, one doesn't dine or stay in the lobby. It was just nice to look at and pass through. Now for the not so nice stuff. First, the ship claims to have internet service which is technically true. In practice you will have spotty and poor service about 60 percent of the time. You will be completely without service the remainder of that time. The connection is very slow and not intended for viewing videos nor for working much with photographs. Stick to an email or message in text. And if you need to work on the cruise, this isn't really going to work for you. We travelled with the CEO of a company, and he had to wait until we were on an island or city on land to send and receive proper messages. That frequently meant a one or two day delay, and had to be accomplished with internet service not provided by the cruise line. If you are a millenial, you'd say there was no internet service at all. One kind lady told me that I was on vacation, and said that being connected to the outside world shouldn't be a priority. I suppose she's right, but I still believe in full disclosure. You will get fired from your job if you think you can work on the ship in a timely manner or are in IT and had planned on a work/play vacation. I rate the internet service and lack of disclosures at a 2 out of 10. Even the crappy service requires a long list of signing in and out and other manipulations that the average techy will find extremely cumbersome. The real killer, though, was the sales gig. There are many opportunities to spend money, but again they fail in lack of disclosure. If you bank with cash and a debit card, you'll be harassed for the entire trip. They prefer a credit card (I don't use "credit" cards) and they will pin notes to your door and ring your room at all hours of the day and night in a horrific collection attempt while you're still very much stuck on their freaking ship. They will tell all your other family members or persons traveling with you what you have or have not paid for, and which cards or cash you have used to pay or not pay for anything and everything. They will treat you like a thief and a threat. They will be unhelpful and impolite in their fervor for collection efforts. By the time I was ready to leave the boat, I had to borrow $300 dollars from a family member to pay off the various gratuities and undisclosed other charges while they treated me like a serial murderer on a cruise that cost 10K between one brother and myself. Why? When they book your airfare (assuming you get the airfare is in the overall package) they will book you on the cheapest worst most indirect flight on the wrong seat. They had me flying for two days from LAX to Miami in a middle seat in the back of the plane. By the time we paid for checked bags, additional fees for the seat, and a nonstop flight I was out another $500 just one the plane ticket fiasco. I still had to fly on an overnight flight, and spend 8 hours awaiting to "check in" after a night of no sleep on the plane. Yes, they treated to a breakfast at a local hotel. That helped for an hour of that time. I'm surprised the hotel they took us to during the daytime didn't have us all arrested for vagrancy. We all looked like half asleep zombies as we walked around the lobby in circles for six more hours. They should also disclose to passengers that EVEN IF YOU HAVE AN INTERNATIONAL DIALING PLAN, that you will still charge up your phone bill if you dare make an actual phone call during your trip. Those calls are not originating in the US and as such are $6 a minute....regardless of your "international dialing plan." Two, one half hour calls to my bank in France cost me $300 on my phone bill. If you like to count, you can see that I'm out over $800 bucks on plane charges and phone calls, without counting the $300 I took on board in cash for penny cash needs. And then the $300 I borrowed to get out of there alive before they had me sleeping in the halls or on a life boat which I offered to them as an alternative if they couldn't wait for me to get the cash limit on my DEBIT card raised for them and their tender CREDIT CARD preference on board.They really need to work on disclosing realistic cash needs on board PRIOR to boarding. This almost ruined my trip and caused petty fights among family members at Christmas time. I finally went down to the lovely Lalique filled lobby and chewed out the reception desk over their unscrupulous collection efforts on board, their skanky and undisclosed poor internet service, the missed ports (due to rain), and the extra charges and they offered me a bottle of wine... the off brand stuff. I'm giving the cruise an average rating because it was a horrible experience on board unless you were asleep or on land. The ship is a luxury ship and the 10K they collected up front on the room still had them acting like they would die for the last $300 bucks. I told them to stop the calls and notes, and to feel free to call the police if I tried to jump ship without paying. I guess all that money was for the bed. I can get that at Macy's without the pressure of a harassed existence on a ship with no internet that can't drop anchor when it rains. Had they acted better I'd have raised this review to a 4 out of 5 stars. As it is, I'm going to be nice and not lash out with a 1 star rating. Average.3 stars. That's fair. Take Oceania at least once. I'll say that. Oh, I met some nice people on board. The barista was gorgeous too. The restaurants are good and the service impeccable there. The entertainment was also good. The excursions were a cut above if expensive. Better ferries, better buses, etc. They do have a wine list that lets you know just how cheap the complimentary bottle was. Read Less
Sail Date: December 2018
service superior, food excellent, best bang for the buck. Urinals much too high...layout of spa poor...mens steam and sauna rooms separate from shaving area..must walk out along a cool to cold hall...the shave area is very poorly lit ... Read More
service superior, food excellent, best bang for the buck. Urinals much too high...layout of spa poor...mens steam and sauna rooms separate from shaving area..must walk out along a cool to cold hall...the shave area is very poorly lit and much too small...one single shower in changing area leads to waiting in line at times which is not fun...the crew is the best, very friendly and helpful..food is very good especially in specialty restaurants...entertainment is more than ample for a ship of that size...shower in cabin could be a bit larger and I do not feel the tub is really needed....turn around time for laundry could be somewhat shorter...for on board internet I think it worked quite well...my wife had some difficulty opening door to veranda...we really enjoyed the daily bridge games ...TV sports coverage could have been better, but that is a very minor detail... all in all it was a very enjoyable and more than expected vacation Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise because it's a smaller ship (1200) than we've been on before and a number of our friends recommended Oceania. Wanted a cruise out of Florida as we live there. We chose a Penthouse 2 suite and we loved ... Read More
We chose this cruise because it's a smaller ship (1200) than we've been on before and a number of our friends recommended Oceania. Wanted a cruise out of Florida as we live there. We chose a Penthouse 2 suite and we loved it. Very spacious. Beds are sooo comfortable. So is the bathroom. So much storage that we didn't use any of it in the cabin itself. Just in the big walk in closet. It has a bunch of drawers, more hangers than I ever saw in a cruise ship closet, as well as a wall mounted shoe rack and many shelves. Also a safe. Didn't use the butler much except for breakfast in our room every morning. He also bought some snacks every evening. Room service was terrific. We'd put the service tag out and they'd practically be there in five minutes making up the room. Morning and evening. Service was exceptional all over the ship. I even said to my husband that they must take good care of their staff because they always seem so happy and can't do enough for you. Food was excellent especially in the four specialty restaurants. No extra charge to dine in any of them. Even the buffet and the poolside restaurant was wonderful. The buffet was probably smaller as far as selections but you'll always find lots of good things there. They serve it to you. No one is allowed to serve themselves. At the poolside restaurant, you order what you want, sit down and they bring it to you when ready. Embarkation was amazingly fast. We were on the ship and in our stateroom within 10 minutes. I'm sure being in a suite helped, but doubt it took much longer for people in other cabins too. Disembarkation was the same. About 10 minutes from the time you requested to leave the ship and through customs. Don't know if that's the norm but I'm guessing it is because there are less passengers. Didn't go to any of the shows but did enjoy the string quartet every night and one day at the 4pm tea. Didn't use any of the shore excursions. Just got off the ship and walked around. Husband stayed onboard so didn't want to leave too long. Again, the service. They just couldn't do more for you. No matter what it was you wanted. We're looking forward to traveling with Oceania again in the future. Read Less
11 Helpful Votes
Sail Date: December 2018
After over 20 different cruises we tried these ships back to back to back and found the direct comparisons interesting. Usually your memories of the good and bad fade with time but in this case it's all still fresh. Here is what we ... Read More
After over 20 different cruises we tried these ships back to back to back and found the direct comparisons interesting. Usually your memories of the good and bad fade with time but in this case it's all still fresh. Here is what we found. SERVICE: Best was Azamara followed very closely by Oceania. Very tough to choose as Azamara Pursuit is such a small ship (compared to the Oceania Rivera) the staff know you quickly and service is very personal. I would have to try Oceania on one of their R-Class ships to really know if Azamara is actually better. Celebrity was as always, probably 70% very good and the rest dour to disinterested. SHIP APPEARANCE : Hands down Oceania. Beautiful in every respect. Azamara was totally refurbed so no wear and tear. Generally very classy and understated. Celebrity Infinity is way overdue for refurb. Lots of signs of wear throughout ship and cabins. Disappointing. ART: Oceania was mostly elegant and interesting. Azamara had a mix of interesting and uninspired. Celebrity was the biggest surprise. In general I have always found they carry a great many interesting photos and inspired pieces of art, regardless of ship. The Infinity was an incredible disappointment. A lot of cheesy looking efforts and all in all well below their usual standard. CABINS: Again, Oceania nails it. Great look and feel in our Concierge balcony. Little to complain about other than it didn’t cool down as much as I would like. Still okay however. Azamara standard balcony room was finished nicely but again R-Class design has limits. Tiny awkward bathroom, small balcony and generally cramped feeling. Again, would have to try an Oceania R-Class to see if it's any better. Excellent beds on both carriers. Celebrity has good cabin size and use of space. Our 11th floor Aqua cabin was comfortable. Everything is a notch or two lower but fully expected at the price point. FOOD: Oceania, no contest. Period. Azamara felt a notch above Celebrity in that food was always piping hot no matter where you ate. Food quality was good but not a huge leap beyond Celebrity, which is not insulting as Celebrity is quite reliably good. A few Azamara meals were standouts such as the "White Night" and the chocolate buffet. Celebrity was consistently good, as always. SPECIALTY RESTAURANTS: Oceania again. Great experience in all four with no surcharges, all are included in your cruise fare. Celebrity does charge for each, however it provides a notably better experience in terms of their regular food and dining experience. The Petit Chef is an interesting experience even though the food is not impressive compared to the other specially restaurants. Worth doing once for sure. Azamara also charges for specially dining but not as much as Celebrity. However the experience was hardly better than the ships standard fare. In fact, Aqualina was a disappointment. Prime C was fine but not worth the surcharge. OUTDOOR GRILL: Celebrity is your standard hot dog, burgers and fries kind of thing. Decent stuff, good size items. Oceania steps it up by offering filet and lobster, Reubens, Cuban sandwiches and a few more interesting items as well as a variety of hot dogs and burgers. Azamara has a different take in that they offer things like chicken wings, nachos, chicken fingers and the like for an interesting assortment of bar type food to go along with the burger type offerings. Interestingly, at night they switch to an evening dinner menu allowing al fresco dining. Nice option, well done. ACTIVITIES/DEMOGRAPHIC/KIDS: Overall, Celebrity seems to have the better productions. Neither Azamara or Oceania are in Celebrity's league when it comes to stage size and production capability. Celebrity easily has the most going on day or night. Caters to a wide variety of guests. Usually some kids about but not over run like some lines. Demographic changes drastically with time of year and length of cruise. Oceania and Azamara are both generally geared to seasoned cruisers who enjoy quite spaces and unobtrusive entertainment. Rare to see any kids. Mostly low key activities and entertainment. BEVERAGES: Celebrity easily outdistanced the others in terms of variety and quality. Comparing premium drink packages across all companies, Celebrity had the better choices. The Oceania selection wasn't bad but Azamara seemed weak in choices after paying for the premium upgrade. OVERALL: Ignoring cost, Oceania provides that special feel that makes cruising unique. Factoring in price, although not perfect, Celebrity provides a good experience for the amount paid if the ship is up to par. We just prefer their Solstice class ship size. Azamara is an odd duck. It really does have a country club feel where you get to know everyone quickly and have a relaxed trip. The very high number of repeat customers means they are doing something right. Just don't think their R-Class ships are for me. Read Less
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