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8 Helpful Votes
Sail Date: October 2017
To be quite honest I was not too keen on the idea of going on a cruise. My Sister who lost her husband almost two years ago was a frequent cruiser and had often said how much she enjoyed it. If fact they would sometimes manage to do two ... Read More
To be quite honest I was not too keen on the idea of going on a cruise. My Sister who lost her husband almost two years ago was a frequent cruiser and had often said how much she enjoyed it. If fact they would sometimes manage to do two a year. Alnong with two other very close friends we all decided that we would go on a cruise and selected Oceana for our maiden voyage together. We opted for a fly cruise for seven nights, flying out to Malta to pick up the ship. Our air transport was provided by TUI the newly branded Thomson airline. Even the cabin crew were getting confused with the change. Sadly this is where the cattle truck system does not make for comfortable travel. Myself, being almost 6ft and not too slim could just about squeeze into the seat. There was no legroom, fortunately I was able to change seats to an aisle seat where I could at least squeeze in with an arm rest placed in the upright position. As to being able to drop the table to a flat position, that was impossible. The upshot of this was that every time the trolleys went past my shoulders and elbows bore the brunt of the collision. It was no different on the return flight. Anyway, I’ve always believed that the flight forms part of the holiday so I would score this a poor 2 out of 5. On a brighter note our arrival at Malta was on time and we were swiftly directed out of the airport by a myriad of helpers brandishing P&O signs and on to coaches. Sadly these coaches had their seats crammed in to maximise the discomfort of tall or not so slim passengers. Some 20 minutes later we got off the coaches and stood in line whilst we all went through the process of being photographed and processed. This procedure seemed to take some time and the standing around in the heat was starting to wear thin by the time we actually arrived under our own steam onto the dock where the Oceana was tied up. We had been travelling for over 14 hours and I for one was getting tired at this time. Our ascent up the gangway onto the ship was very smooth and it was great to be able to sit in a comfy chair and grab a drink before finding our cabin. Initial impressions of the atrium and its lighting seemed to pick me up a little and i thought that if the rest of the ship is as welcoming as this then perhaps it might not be too bad. Drink, Drunk and we moved off to locate our respective cabins, directions were well signed and we soon entered the corridors for A deck. On arrival at our cabin our luggage was outside waiting for us. Brilliant! On opening the door and entering my first impressions were very good. Nice size for two of us with basically all that you need. On drawing the curtains and opening the balcony door there was ample room to sit and chill. Now it’s starting to impress me a little. We planned to meet by the lifts then go up to the sun deck for a drink or two before grabbing a light snack from the buffet. The sun deck was impressive although some fixtures and fitting looked as thought they had seen better days but I’m sure they were on the list of jobs to do. Dinner that evening was casual and the menu was very interesting. I chose for my main course Whole Wytch Sole, which when it arrived was not whole but de-headed, skinned and very over cooked to the point where it was inedible. I had no option but to send this back and chose a lamb dish which when it arrived was excellent. In order to keep this somewhat short as a review, the meals throughout the week in the Buffet and the Ligurian Restaurant were very good to excellent. The formal nights we all enjoyed and even got time to chat to one of the senior officers. Drinks were priced at hotel prices which was not too bad. The service throughout was very good. Our cabin steward was excellent and nothing was too much trouble for him. I for one used the gym a couple of times and was quite impressed with the available equipment. We spent plenty of time on deck either walking round the promenade deck or just leaning on the rail watching the world go by. Going in and out of the ports we visited would find us up on deck of on our balcony watching the procedures. We also did a couple of trips off the ship which we enjoyed but these really are documented by many that have gone before us. We went to a couple of shows which we all enjoyed and all in all spent a very enjoyable week. Needless to say I have now changed my mind about cruising. Would I do it again? Let me think? Yes of course! In fact we have already booked our second cruise on Britannia for 14 nights out of Southampton. No more fly cruises though! Read Less
35 Helpful Votes
Sail Date: June 2016
Avoid this cruise with Oceana with all your might as we have just diembarked thankfully 48 hrs ago !!!!!!!! P&O should be prosecuted for the hygene levels and food standards on this ship . We booked this cruise on 9th April 2016 and ... Read More
Avoid this cruise with Oceana with all your might as we have just diembarked thankfully 48 hrs ago !!!!!!!! P&O should be prosecuted for the hygene levels and food standards on this ship . We booked this cruise on 9th April 2016 and really looked forward to our cruise on Oceana and come the day June 8th 2016 flew from Newcastle Upon Tyne to Venice to board Oceana and then it all went wrong !!!!!!!! No luggage arrived till later in the evening but had to use the Adriatic resturant in our travelling clothes , the cabin was around 8ft by 8ft but even less than that with the cupboards etc reduced the area to around 6ft by 4ft for a cabin with 3 men aged 83 and 67 and 59 !!!!!!! . Then one of our party got food poisoning on day 3 after eating half cooked roast lamb which we complained about but got no response too , resulting in being cabin confined for 36hrs !!!!!! To which we missed the Corfu visit completely . Others too complained of stomach problems but dont know whether anything became of their situations , And we were made to pay £50 before any medical team member would look at our friend and on the last day we went down to medical centre to enquire about a reimbursment of this charge the waiting area was full of kitchen staff being diagnosed with Gastrointeritis !!!!!!!!!! So please be warned that this ship is a sailing disaster and P&O need to address the fact that the public need to know that this ship lost its CDC licence for disease control in Mid April this year and things have not improved at all ----- You have been warned . Read Less
33 Helpful Votes
Sail Date: March 2016
Having read the awful reviews (stained carpets, bad smells, duct tape, bad food) I was really worried about my first ever cruise on Oceana. In fact it is the most beautiful ship- our cabin B753 was spacious, perfect unstained carpet, ... Read More
Having read the awful reviews (stained carpets, bad smells, duct tape, bad food) I was really worried about my first ever cruise on Oceana. In fact it is the most beautiful ship- our cabin B753 was spacious, perfect unstained carpet, granite work surface on mirrored wet bar, comfortable beds, lovely bathroom, loads of storage space, big balcony overlooking the wake. We had freedom dining in the Ligurian restaurant - the food was wonderful especially the lobster. The staff couldn't have done more to make our stay perfect- My 12 year old daughter got a taste for room service and they were quite happy to deliver spaghetti bolognaise at 10.30 at night. The entertainment (apart from the headliners) was wonderful and there was always space whether it was in the gym, the pools or the 2 theatres. We had a wonderful time- I cannot fault it (all this was despite the force 11 storm Katie which raged on the first day!) Read Less
6 Helpful Votes
Sail Date: January 2016
This was our first cruise. So therefore we have nothing to measure it against. BUT, How disappointed we were with several areas of this cruise. The food provided was worse than school dinners at times, and in some cases unfit for ... Read More
This was our first cruise. So therefore we have nothing to measure it against. BUT, How disappointed we were with several areas of this cruise. The food provided was worse than school dinners at times, and in some cases unfit for human consumption. e.g rice in a hot tray which was so coagulated, when attempting to put some on my plate, the serving spoon bounced off! It was also luke warm. Prawn curry with no prawns! Chilli con carne with no chilli in it! Flavourless food, apart from some curry dishes. Bacon for breakfast which had more fat than meat on it. Yuk! Over cooked veg. I could go on! The so called billed equivalent "West end style entertainment" was actually no better than a hi de hi style Butlins holiday camp type of entertainment. The bar drinks were expensive, lacking in alcohol, and on one occasion served warm when I asked for ice. £4.50 for a can of Guinness is well over the top! The wine is a crazy price too! If P&O sold it at a sensible price, more would be purchased, so it would be win win for all! The bar furniture was utterly filthy with engrained sweat, and stickiness from where drinks were placed on the chair arms. Who on earth would sit in them whilst wearing an expensive suit?? The so called sail away parties are nothing more than a sales gimmic, trying to tempt new custom from other nearby cruise ships. DONT BE FOOLED!! The ship is in dire need of a referb. The cabins were tired, in need of new door seals, to stop the wind from howling. The bathroom was just like an old caravan type, and lacking in cool water. The TV was dated, no facility for teletext. We even lost the sky signal on the way home due to a fault. Rust in evidence all round the balcony area of our cabin too. Workmen were in evidence most days, knocking and sanding the rusty rails on several decks. I have to ask why when a handrail running the length of the ship, has to be varnished, beginning at the end where people were still eating breakfast? The air conditioning all over the ship needs updating. It is unable to cope with Caribbean temperatures, and we lost count of the people on board suffering with a bad cough. On a plus note, we did get to places we would never got to without going on this cruise, and enjoyed the shore excursions, even though they too were pricey. (We don't like flying) We also had a very nice meal in the beach house, but why do we have to pay an extra £5 supplement to get proper food? This should, and MUST BE THE NORMAL STANDARD, without extra charges! We overheard many other fellow passengers grumbling abous all of the above in some degree or other, some stating "if you don't like curry you have had it on here" If P&O are to remain in this business, they really are going to have to do much, much better! People will vote with their feet and go elsewhere! Read Less
6 Helpful Votes
Sail Date: December 2015
We found embarkation was very good & well organised. Cabin with balcony was acceptable & very clean. Service was good & staff was friendly. We were kept well informed of all that was happening. Plenty of ... Read More
We found embarkation was very good & well organised. Cabin with balcony was acceptable & very clean. Service was good & staff was friendly. We were kept well informed of all that was happening. Plenty of seminars to interest people & very informative. Food was good & varied. Shows were very good & well performed. We were well looked after in ports of call. The gym was fair & adequate. Disembarkation was excellent & well organised. We will certainly book another cruise Read Less
3 Helpful Votes
Sail Date: October 2015
This was our first cruise and we did have a good holiday but the boat is worn. it fell below expectations. We have been to many 4/5 star hotels and if our room was like our cabin I would have asked to be moved. I read another review than ... Read More
This was our first cruise and we did have a good holiday but the boat is worn. it fell below expectations. We have been to many 4/5 star hotels and if our room was like our cabin I would have asked to be moved. I read another review than mentioned the horrible and stained toilet seat. Cabin furniture has had its day and lots of yellow/black tape for rising carpets which really you should not expect on a holiday of this cost. Staff on the whole very good but only a few that stood out as superb. cabins very clean but just very dated. Food very good on the whole with a special mention to Plaza and supplemented Cafe Jardin Cannot fault kids club and staff-amazing. Do grudge being charged 10p extra for a bit of sauce for my 2 year olds scoop of ice cream but on the whole extras not OTT expensive. Ship looks very rusty especially at port with newer ships. not got the best curb appeal. Missed 2 ports. One due to bad weather, these things happen. Second one more disappointed since other cruise ship was tendering but we did not. being Monte Carlo we were very upset. 2 of 4 ports missed-not ideal. MUCH time at sea!!! Cannot fault boarding or disembark arrangements-first class. To sum up-good holiday had but don't expect lap of luxury with cabin or boat. Very worn in areas. Read Less
6 Helpful Votes
Sail Date: October 2015
After years of hearing about them, we decided on a short 7-day fly-cruise from Genoa to Venice. Very early Thomson charter flight from Gatwick (06:40) was a shock to the system but all went well and our bags were delivered from check-in to ... Read More
After years of hearing about them, we decided on a short 7-day fly-cruise from Genoa to Venice. Very early Thomson charter flight from Gatwick (06:40) was a shock to the system but all went well and our bags were delivered from check-in to our cabin as promised. First impressions of the ship: amazing - like a 5-star floating hotel. Staff everywhere and always helpful, and smiling. Our balcony cabin was just big enough and the very large bed was perfect. Although snug, the loo/shower room was adequate. It was lovely to sit on the comfy recliners and gaze at the ocean and (as we were deck 10) a great viewing point for the arrival/departure days into Naples and Venice. Those in inside cabins had to go on deck to witness the same. Dining: We opted for freedom dining and most nights ate with fellow passengers in the Ligurian Restaurant. My wife is veggy and always found plenty of choice. We both thought that the food and service were excellent. The black-tie events were worth the effort and most people did make it. Ents: After-dinner shows in the 2 main theatres were brilliant; the singer/dance troupe were terrific, comedian was very funny and the Sinatra tribute singer was outstanding. Lots of other things to do, places to sit etc to chill and relax. The seating/décor around the ship was superb. There were bars everywhere and most had some kind of music. With a cash-less system it was easy to run-up a big drinks bill, and the drinks were typical pub prices. Trips: Bad weather meant Livorno was subbed by La Spezia which was no problem. Naples and Dubrovnik were fascinating stops and the sail into Venice unforgettable. We avoided the costly ship excursions throughout and managed easily. Sea days: There was a post-breakfast scrum for the best pool-side sunbeds on the sea days, and this could be better managed by staff. We seem to have picked up the German habit of hogging beds for the entire day - whether there or not ! Otherwise there's lots to do and places to relax. We liked the atrium and the Costa coffee areas. Service: The hundreds of cabin staff, waiters, cleaners, barmen etc were truly outstanding and nothing to too much trouble for them. Return Trip: We had a morning flight from Venice so bags had to be packed and collected by 11pm the previous night. Departure was well organized and went smoothly. Again, we didn't see our bags until the Gatwick baggage claim. Minor Grumbles: Gratuities system; it would be nice to know that we would be charged £70 at the end of the cruise and that you can opt out if you let the staff know on day one ! The cabin TV is a low-definition variety and it was impossible to decipher the ship's location maps. The toast was rock-hard every morning !! Other issues: Once we had booked on-line we received lots of emails from "Holiday Extras" offering car parking, hire cars and hotels at Gatwick. We decided to drive up the day before departure and stay of the Britannia Lodge hotel (big mistake!!) It was cold, full of immigrants/families, the lobby furniture was a disgrace and the food truly awful. The room was barely OK but we were pleased to "escape" early the next morning and will never return. On the plus side the Sunshine Special long stay car park was excellent. Read Less
2 Helpful Votes
Sail Date: October 2015
Décor and External appearance - a tad tired, well below expectations... Food - plenty available, however only average quality in all restaurant's Puddings & Cakes - below average Draught Lager - Carling? I don't ... Read More
Décor and External appearance - a tad tired, well below expectations... Food - plenty available, however only average quality in all restaurant's Puddings & Cakes - below average Draught Lager - Carling? I don't think so! Stay with Bottled selections. Crew Attitude very good Entertainment very good Service - Good, however I dislike my table clearing before meal finished. Rushing to set up next day breakfast setting! NOT VERY NICE. Excursions - Ok Port Security - Good "BIGGEST DISSAPOINTMENT" - NO FREE WI-FI, Charged at 50p per minute or pre purchase Hours at extortionate rates - VERY MEAN in todays age! Read Less
4 Helpful Votes
Sail Date: September 2015
I had booked my first ever cruise to celebrate my 65th birthday and chose P&O on recomendations of friends and family. As I had never been on a cruise before a weeks cruise seemed long enough and boy oh boy am I glad that it was only a ... Read More
I had booked my first ever cruise to celebrate my 65th birthday and chose P&O on recomendations of friends and family. As I had never been on a cruise before a weeks cruise seemed long enough and boy oh boy am I glad that it was only a week. From first setting foot on board Oceana my heart sank. This was not the gleaming vessel I had expected but a tired rust bucket. For the length of the cruise there were plastic buckets in the corridor leading to our cabin catching the drips from the deck above add to this a strong smell of sewage which did not go away for the whole of the seven days aboard.It was not the experience I had expected. Dinner on the first evening was not what I had been lead to belive. I ordered Prawn Cocktail as a starter. I can honestly say it was the worst Prawn Cocktail I had ever had. It was waterery , tasteless and came with very little Marie Rose Sauce.The food did not get any better at all and can be best descrided as cafeteria food. There were places on the Lido deck which had not been cleaned and were left with dirty glasses and cigarette butts. The price of drinks is out of all proportion and on speaking to Customer Services at P&O, Southampton was told it is in line with the price in the Southampton area. I say to P&O that the majority of your passengers will not be from the Southampton area so your prices for drinks should be an average of the prices for the whole of the country and not a small enclave. In the Plaza restaurant the windows had not seen a chamois in a long time and led to a feeling that among the crew and higher management they had adopted a take it or leave it attitude.This was emphasised at the captains drinks reception where he appeared as if by magic at the top of the stairs in the Atrium made a short speech and then dissapeared in the same way.No doubt back to his cabin out of the way of passengers Oceana to my mind is a ship which is well past her best days and in my opinion were she a hotel would struggle to be a three star. For me cruising, especialy on P&O. is an experience I never want to repeat. Read Less
1 Helpful Vote
Sail Date: September 2015
This was a fly cruise package. This all worked really well both on the outward and inward journeys - P and O had it very well organised. we landed in Genoa at about 10:30 and by 11:15 we were on the ship sampling the barbecue buffet. Our ... Read More
This was a fly cruise package. This all worked really well both on the outward and inward journeys - P and O had it very well organised. we landed in Genoa at about 10:30 and by 11:15 we were on the ship sampling the barbecue buffet. Our cabin was ready at about 2pm. We had a balcony cabin which was fine although the bathroom is a tight fit. If I could have found a cat I could not have spun it around. But everything worked and supplied gels and so on were of reasonable quality. We had freedom dining but only ate in the Ligurian restaurant once. Too fussy for us and not a brilliant section of food for our tastes. The Plaza buffet was pretty good - a varied selection and never too busy. We had bookings for Cafe Jardin but on seeing the menu cancelled - just not to our tastes and requirements. We had lunch there once and that was very nice. Room service was great and we really enjoyed having breakfast brought to us. Our steward was excellent and indeed so were all the crew we met. We booked excursions to Herculanuem and Florence (hidden walking tour). very enjoyable and good value overall. We walked into Dubrovnik - and easy 40 minutes stroll. What a city! excellent lunch at the Arsenal restaurant at the old harbour. P and O do stress that Croatia will only take its own currency - which might be the official view but in realty euros seemed to be widely accepted. If you go walk the city walls - amazing! The entertainments were good in parts, awful others. An additional irritation was that bar staff were still delivering drinks after the shows began; if you were unlucky you would be involved in passing drinks down the row. The the chit to sign. Then the chit back again. All in all a vey enjoyable experience and the itinerary was a great way to Italy and a bit of Croatia. Read Less
4 Helpful Votes
Sail Date: September 2015
Just returned from a trip on the Oceana. Was very wary after reading some negative reviews but need not have bothered. We had a fantastic time. The ship was lovely, staff were great, food plentiful and delicious. Ports of call varied and ... Read More
Just returned from a trip on the Oceana. Was very wary after reading some negative reviews but need not have bothered. We had a fantastic time. The ship was lovely, staff were great, food plentiful and delicious. Ports of call varied and interesting . The organisation from start to finish by PO WAS EXELLENT . Would not hesitate to book again. Well done to all involved. Looking forward to our next cruise. Read Less
1 Helpful Vote
Sail Date: August 2015
We sailed in August for the 2 week cruise from Genoa to Venice and back. Having read some reviews about the poor state of the oceans we were pleasantly surprised by the size and standard of the balcony cabins, and the overall decor of the ... Read More
We sailed in August for the 2 week cruise from Genoa to Venice and back. Having read some reviews about the poor state of the oceans we were pleasantly surprised by the size and standard of the balcony cabins, and the overall decor of the ship. The good points: The various destinations were good and we felt that we had seen a lot, 6 different countries in total although it was not easy due to the heat. The embarkation and disembarkation arrangements were excellently managed. The plaza dining area offered a lot of good food choices. The children's reef club was excellent and highly recommended if you have children under 17. Cabin staff were very good and worked hard. The not so good points: Service in the Ligurian was awful. Wine waiters who seem to nothing about wine and who try their best to get you to drink as fas as you do you may order another drink. Waiters were so busy that they were reluctant to serve you dessert, water, cheese and coffee. We gave up eating there and never had breakfast or lunch there. There are too many bars onboard and bar staff who have little to do. 7 seemed to be the usual figure in footlights when 2 or 3 were all that were needed. In other bars you usually got hassled for a drink within 10 seconds of sitting down. Also as there were no real lounge areas on the ship, you felt intimidated not to sit in a hair near a bar. Wine started at 14.95 pounds a bottle but quality was ok. All other drinks seemed expensive with almost no offers and many onboard must have racked up a high bill! Entertainment was patchy, some good but mostly poor. Getting on and off the ship at the ports we visited was not always easy or quick and could involve a fair walk, eg, at Naples. Paying for the shuttles, which you do if you are not a select customer, seemed a rip off, particurlarly at Corfu which just saved a 15 minute walk - albeit in the heat. We went on the Pompeii trip which was far too short. We were left with just an hour and a half to see the site as it took a while to buy the tickets. This was very annoying! We paid the gratuities but saw that about half do not. Clearly the cabin staff do a good job, but the same cannot be said for a lot of others. So I would recommend that you reduce the level of gratuity since £5 a day is too much or just reward the cabin staff. Also we were surprised to see that some of the crew had families onboard (talking to one group, they were onboard for 4 weeks and were not paying) and that the crew were using the pool etc. Something to think about when considering gratuities. The size of the pool was ridiculously small and the number of sun beds far too few given the numbers onboard. There was little attempt to overcome the sunbed shortage. Finally, the captain made virtually no effort to meet the passengers, even at the gala party. A quick photo for some was all you got. Read Less
1 Helpful Vote
Sail Date: August 2015
This cruise was great for me and my 2 year old daughter because it is a family friendly and not too formal. There ship was a perfect mix of activity and relaxation. The entertainment in the starlights theatre was brilliant, I ... Read More
This cruise was great for me and my 2 year old daughter because it is a family friendly and not too formal. There ship was a perfect mix of activity and relaxation. The entertainment in the starlights theatre was brilliant, I especially enjoyed the Encore performance of West end hits. My daughter loved the kids club and still talks about it now, a month later. The pirate pool was fun for her to splash around in safely, although it needed a good clean. I found that the pools and pool areas were not large enough to accommodate the number of passengers on board, particularly on sea days where most people reserve sun beds all day with towels. We had freedom dining at the Ligurian restaurant but only ate there once. I had steak but it was inedible, very overcooked and served inexplicably with gravy and chips. It really was disgusting. The food in the buffet restaurant was a lot better and we preferred the more relaxed and spacious environment. One memorable lunch time was spent seated at the window overlooking Vesuvius. All the staff on board were so helpful and friendly. Our cabin steward Danny was brilliant. The shops on board were pleasant to have a wander around on sea days. Read Less
1 Helpful Vote
Sail Date: July 2015
As a first time cruiser I didn't really know what to expect but I had a fantastic holiday. The other option was a 5* all inclusive deal somewhere and this was much better value and not much more expensive in the school holidays. ... Read More
As a first time cruiser I didn't really know what to expect but I had a fantastic holiday. The other option was a 5* all inclusive deal somewhere and this was much better value and not much more expensive in the school holidays. Oceana is little dated in the cabins but overall the cruise was great value for money. The food and dining experience was excellent, breakfasts on the balcony and dinner in the Ligurian freedom dining. I loved sitting with other passengers and with freedom dining you get to meet so many people. The portions are fairly small which was great for me as I could indulge in all 5 courses! Avoided the main buffet - it's just not my thing! Drinks reasonably priced but soft drinks are a little pricy. The beach house was good but I wouldn't go back to the Cafe Jardin in the evening. The theatres tended to fill up quite quickly so you do have to plan to be there with a few minutes to spare. Both shows I saw were ok. The ents team were great and the tropical night was great to watch from the horizon grill. The pools are busy- I found a lovely spot at the front near the splash pool and stuck to it! Yes the loungers do fill up but there are plenty free - just probably not where you want them if you leave it 'till after 10.30. The itinerary was fantastic although you do only get a little flavour of each resort. Venice, Kotor, Corfu, Rome, and Monaco. It was really hot! 38 degrees but always somewhere cool if you need it on the ship. More of an issue when you got off to explore but we just took it steady and it was great. Another nice surprise was just relaxing on the balcony and enjoying the sailing in and out or places. Although it did mean a few very early mornings! You can leave your hand luggage and go off and explore Venice if your cabin is not ready. Ours was ready are 1.30 which was great. Also luggage was handled by the cruise line from airport to cabin another bonus. On the way back we had to be packed by 11pm so need a decent overnight bag- I had to use my beach bag! Read Less
2 Helpful Votes
Sail Date: May 2015
This was our first cruise and we went with an open mind but really didn't expect to enjoy it as much as we did. We normally stay in five star hotels and thought we might be disappointed with cruising. We did a cruise and stay ... Read More
This was our first cruise and we went with an open mind but really didn't expect to enjoy it as much as we did. We normally stay in five star hotels and thought we might be disappointed with cruising. We did a cruise and stay holiday and they were great from start to finish. We stayed for three days in Lake Garda and then travelled to the ship by coach. Our baggage was off loaded and we walked straight through and were checked in immediately with no delay at all. The staff were all pleasant and friendly. When we got aboard we were told that our cabins were not ready yet but we could go to the buffet on Deck 14. We went and had some lunch and this was better than I expected, having read lots of forums and reviews I expected to be falling over people with carry on luggage and fighting my way to the food but this was not the case! We then decided to have a look around the ship and unexpectedly found ourselves entering our deck from outside. We decided to find our cabin and spotted our luggage outside. A young cabin steward asked if she could help us and we said we were just finding our cabin and we asked if it was ready and she said it was so we went in and settled in. Our cabin was better than expected as again I had read lots of things about rusty balconies, small and tired cabins etc. Yes, Oceana is getting old and the bathroom was a little tired but very clean and functional. I was also pleased that there was more hanging and drawer space than I expected (and I take a lot of clothes and toiletries). We got to like our cabin a lot and got used to the fact that only one person can walk past the bottom of the bed at a time! We were on Freedom dining and we never had a problem getting a table for two. If there was not one available they just gave us a bleep and we would get a drink and it was never long before we were called back. We found the food in the Ligurian restaurant very good and service mostly good and friendly. We also ate in The Marco Pierre White restaurant twice for a supplement. I am vegetarian and always found a good choice of food. We liked Le Jardin for lunch, we sometimes went to the buffet for breakfast and once to the Ligurian. I loved watching the ship going into a new port and sailing away. We did two excursions, one to Florence and Pisa and a guided tour of Naples with pizza lunch. We have done the Amalfi Coast several times including Pompei so thought it would be good to see Naples properly. We did our own thing in Dubrovnik after getting the P&O shuttle bus and also in Venice as we have also visited those places before. I didn't enjoy the first sea day very much as we hadn't realised that all the sun beds would get taken so early so never managed to get one. We managed to entertain ourselves and did some reading on the balcony. The second sea day we managed to get a sun bed and it was a glorious day and it was very relaxing. We liked all the public areas on Oceana and enjoyed listening to Pete Brew who sang and played the sort of music that we like. The only thing I thought was a bit odd and after speaking to someone who has recently Benin on Britannia it is not just on Oceana it happens is that on disembarkation day the steward goes into your cabin while you are at breakfast and strips the bed and makes it up for the next people. I think this is unhygienic as the current passengers are still using the room. Disembarkation was very efficient and we were off the boat by 9am and reunited with our luggage and met by our rep. We enjoyed our cruise so much that we have come back and booked a Carribean cruise on Britannia. I hope we enjoy that as much as we enjoyed our cruise on Oceana. Read Less
2 Helpful Votes
Sail Date: May 2015
Having been Cruise virgins we did not know what to expect. We hadn't even been abroad for 20 years so we were both a bit apprehensive - we booked the cruise as a present to each other for our 25th Anniversary. From the moment we ... Read More
Having been Cruise virgins we did not know what to expect. We hadn't even been abroad for 20 years so we were both a bit apprehensive - we booked the cruise as a present to each other for our 25th Anniversary. From the moment we stepped off the plane in Venice it was clear that this was a well organised affair. There were a number of people with placards telling us which way to go so there was no confusion at all. When we got to the ship (Oceana) we were greeted and had our photo's taken (even though we'd been up since 2am)!! We sat in the Yacht & Compass (traditional English bar) and waited until our cabin was ready. Our balcony cabin was lovely and we were glad we'd splashed out for a view. From that moment on our experience of the Oceana got better and better. All week we had absolutely no problems with staff or other guests. The staff couldn't do enough for us and our Steward left us lovely towel animals every evening. The food was gorgeous and I had to stop myself from gorging after day 2!!! The evening meal was in the Adriatic Restaurant where, yet again the staff were lovely and couldn't do enough. We were on a table of 8 and our dinner guests were all very interesting and we got on well. The first port of call was Montenegro - it was raining and it was a tender stop but we went anyway. The queue to return to the ship was about an hour long so we wandered about in the rain until five minutes before the last tender and got straight on. Corfu was amazing and our tour guide in Rome was a lovely Italian girl who had us all in stitches. The tour guide in Monaco wasn't as engaging but she knew her stuff. The Atrium gave a real WOW factor and the Swarovski shop was a nice touch (for me anyway)!! All in all we had a wonderful week and didn't want to come home. I would recommend P&O to anyone and the Oceana if you don't mind a bit of rust on the balcony. Read Less
Sail Date: May 2015
The whole cruise was fantastic..this despite not being able to go to dubrovnic which disappointed everyone...the cabin...d703..was smallish but lovely..the staff are really polite and brilliant..the food we found to be exceptional..as was ... Read More
The whole cruise was fantastic..this despite not being able to go to dubrovnic which disappointed everyone...the cabin...d703..was smallish but lovely..the staff are really polite and brilliant..the food we found to be exceptional..as was the many and varied entertainment...paul and micheala are brilliant...the theatre troupe were also brilliant particularly grant who should be acting in way bigger productions or films but all tge singers and dancers were of a really high calibre.....i thought i may be bored i was way wrong...the whole thing is great..id go every year if i could..ports also were anazing as was our tour of pompei...ive run out of expletives but if ur reading this wondering whether to go like i was...go..its amazing Read Less
Sail Date: April 2015
My sister, mum and myself went on P and O cruise ( Oceana) first time for me and their third cruise although first with (P and O). From the moment we landed the staff were friendly and polite and from the moment we got on the plane at ... Read More
My sister, mum and myself went on P and O cruise ( Oceana) first time for me and their third cruise although first with (P and O). From the moment we landed the staff were friendly and polite and from the moment we got on the plane at Gatwick airport and handed over our cases we didn't have to worry about them till we landed in our rooms. I can honestly say it was the best holiday i had in a long time, I loved everything about it from the 5 star dining to the buffet dinners and the afternoon tea. I loved the entertainment. First night we took part in a fun quiz, to the theatre shows which were so well done and entertaining, The comedian was hilarious and the band were also very good. I also came away with a beautiful photo to remind me of my holiday and got to go on a gondola in Venice which ended the week of nicely. There wasn't one thing i didn't like about this holiday as everyone was so professional and nice from the staff to the passengers. Our room was inside cabin which suited us just fine, I know now having done one that i would love to do another one in the future with my husband and four boys. Well done p and O for giving me a holiday i will never forget. Read Less
2 Helpful Votes
Sail Date: April 2015
An excellent start to cruising. The flight from Manchester was ridiculously early which meant our first day was a bit of a washout as we were to tired to see Venice. This was made up for by the views from the balcony leaving port ... Read More
An excellent start to cruising. The flight from Manchester was ridiculously early which meant our first day was a bit of a washout as we were to tired to see Venice. This was made up for by the views from the balcony leaving port absolutely fantastic and made better by the free champagne. Embarkation was quick and efficient and our cabin was lovely. Tours were very informative but the Monte Carlo tour is not really suitable for wheelchairs, neither is the Rome trip as we were rushed though the Vatican museum without seeing anything in order to meet the rest of the tour having used a lift and the roads were cobbled as you would expect. Monte Carlo can be done by yourself either by walking from the port or getting on the tour bus which is at the port. Montenegro was beautiful and can be experienced by yourself with the walled town just yards away from the ship however the tour guide was very friendly and knowledgeable. Corfu was the highlight for us having arrived during a festival which made the trip but regardless, the town is beautiful and easily accessed on foot. The shops are lovely with a good range of leather and lace items. The monastery was just a small chapel and if you are an animal lover you too will be upset by the site of the cats with various injuries and the smell was unbearable. The trip to the vineyard was informative but the only thing we saw was a warehouse/shed full of wine. The food and wine provided was delicious but having bought 6 bottles of wine we didn't realise they sold us wine of a different vintage which was undrinkable and not what we had tasted. We had freedom dining which suited us fine being able to dine when we wanted. We found the food to be of a very good standard and the staff, polite, efficient, helpful and friendly.The plaza was a bit of a free for all and while the food was acceptable it is nowhere near the same experience as dining in the restaurants. The staff were of the same standard as everywhere else but a lot of the clientele lacked manners with people pushing in, grabbing food with their hands and little or no patience. It was a bit of a bun fight. The bar staff ensured our glasses were never empty. My husband bought a wine deal which had a good range of wines and I tried the cocktails, the pina coladas are delicious. Tips, Do any washing on days in port don't save it till sea days, you will spend most of the day checking for empty laundries. Machines take tablets. Read Less
1 Helpful Vote
Sail Date: March 2015
Have previously been on the Queen Mary 2, Queen Victoria, Queen Elizabeth (twice) and Aurora. One of my Queen Elizabeth cruises was in June 2014 with my husband. We went for 3 nights to Zeebrugge and had a fantastic time. Service and food ... Read More
Have previously been on the Queen Mary 2, Queen Victoria, Queen Elizabeth (twice) and Aurora. One of my Queen Elizabeth cruises was in June 2014 with my husband. We went for 3 nights to Zeebrugge and had a fantastic time. Service and food no different to the longer cruises and a good mix of people. Having enjoyed this short cruise I also went on Aurora in November 2014 with 2 friends for 2 nights to Zeebrugge. Although we thought the ship was dated and tired (it had a refit shortly afterwards), the service was very good as was the food. I was worried about what our fellow passengers would be like having spoken to a fellow passenger on the QE who had been on a P&O 2 night cruise and said it was like a booze cruise with lots of drunk and badly behaved people. We did not encounter this on our cruise. I have just returned from another 2 night cruise, this time on Oceana, again to Zeebrugge. This time there were 6 of us in 3 ocean view cabins (all mid-late 40's women). 3 of the group had never cruised before. Embarkation not as good as previous occasions as from the QEII terminal rather than the plusher Ocean Terminal. Long queue and pretty grotty location. Brittania was in Ocean Terminal as wouldn't want the Queen seeing this other terminal building! Oceana was again pretty dated and tired in the public areas and cabins. The sun loungers were pretty grotty (not that we were able to use them in March!) and the ship wasn't very clean. My pillowcase had pen marks on it and the duvet felt very thin and cheap. Unlike Aurora and all the Cunard ships, there was no crows-nest bar which was a shame as we usually enjoy evening cocktails in these types of bars with their chillled-out music and ambience. The selection in the buffet restaurant was nowhere near as good as Aurora. The desserts with our evening meal were not very nice at all and the breakfast service on the day of disembarkation was very rushed. Generally the service was ok. but nothing special. Our steward was friendly but not very attentive. The entertainment was disappointing compared to Aurora, given that they were both very reasonably priced 2 night cruises to Zeebrugge. The Queen tribute band in the theatre were pretty bad so we decided to try the Take That tribute band in one of the bars. They were excellent. The second night there was just a film showing in the theatre and the Take That band again in the bar. We did have good fun listening to them as they were very professional. Guess that if P&O are offering cruises at such a cheap price then costs have to be cut somewhere. The average age on this cruise was much lower than previous cruises that I've been on. There were lots and lots of young hen groups. They kept us awake on the first night when talking and laughing very loudly up to 3am in the morning whilst going past our cabin. The second night I wore ear plugs and slept very well. In conclusion, the 6 of us had a good fun cruise. It was very cheap at about £250 each. If P&O have decided to target young hen groups and those wanting a party type cruise then they appear to have been very successful. However, if they are hoping to appeal to first-time cruisers as a taster then these people may be put off going on a cruise, thinking that this cruise is representative of other cruises. One of our group now says that she'll not go on a cruise again and definitely not with her family, even though the 2 others of us who've done other cruises have tried to persuade her otherwise! I am intending to try another short cruise later in the year with my husband and friends. Next time we're going to Guernsey on Ventura so hope that this will have more of a mix of people and better entertainment/food.   Read Less
3 Helpful Votes
Sail Date: January 2015
this was to be our dream wedding anniversary cruise to the caribbean, spoilt by P&Os relentless quest to extract every last £££ from its ageing passengers.We had asked for a double cabin and our booking confirmation from P&O ... Read More
this was to be our dream wedding anniversary cruise to the caribbean, spoilt by P&Os relentless quest to extract every last £££ from its ageing passengers.We had asked for a double cabin and our booking confirmation from P&O acknowlegded the request. Imagine our dismay when we were given a twin cabin! some mistake surely so we went to reception......sorry cabins connot be changed once allocated and what do we expect for £2700! The cabin was an inside twin and the beds were comfortable enough but only one desk type chair to sit in. Shower and toilet were very cramped and shower tray and toilet seat were discoloured shower curtain was mouldy around bottom. Room lighting was very poor for reading with a constantly flickering bedside light. Our cabin attendant was Richard who was 1st class 2nd day at sea my wife was feeling a little sea sick so i went to the medical room £60-105 for a consultation only! plus whatever was prescribed!!!WOW.(this must be a nice little earner when most passengers were 70+ years of age). on day3 i went to reception to ask for a copy of my account so far £200 had been added to my bill for " Auto Gratuity Charge" ie tips (there are 2000 passengers on oceana thats £8000 per day-thats £2.92 million a year!. We liked to sit in the explorer bar for a read and a latte coffee in the morning and to do that every day will Costa (pun intended) £103.20 at the discounted price! Every where we went onboard and onshore there were ships photogrophers waiting to take your picture hoping to sell photos of your fantastic time. Also worth noteing Budwiesser £3.50 for 330ml thats £7.00 a pint.by this time the old adage"you can only kill a cow once, but you can milk it every day" springs to mind The food onboard Oceana was good and we had b/fast in the plazza and evening dinner in the Ligurian where the sevice was 1st class all the crew we encounted were polite attentive and immaculately turned out thanks guys. the entertainment was a joke the soul singer asked people to dance but no one did because the floor was full of electric wheelchairs.Le'club night club was open till 2am but most were in bed by 9.00pm after a long day of bridge and deck quoites. So what have we got so far? an italian ship,owned by an american company,regstered in the tax haven of Hamilton,staffed by an employment agency in Mumbia,charging its passengers GBPounds.Oh!and for all those interested tonights film in the footlight Pirates of the Caribbean. Read Less
1 Helpful Vote
Sail Date: September 2014
We have only been on one cruise prior to this one and that was on the Royal Carribean "Adventure of the Seas" to the Med. That was a truly amazing experience so my review of Oceana is based on a comparison with our last cruise. ... Read More
We have only been on one cruise prior to this one and that was on the Royal Carribean "Adventure of the Seas" to the Med. That was a truly amazing experience so my review of Oceana is based on a comparison with our last cruise. Prior to our cruise we stayed at the "Twin Oaks" Guest House in the New Forest which offered parking and transport to the port. An excellent start to our cruise that I have reviewed separately on trip advisor. http://www.tripadvisor.co.uk/ShowUserReviews-g1096800-d1125911-r227524013-Twin_Oaks_Guest_House-Cadnam_New_Forest_National_Park_Hampshire_England.html#CHECK_RATES_CONT Check in at Southampton was very efficient, much better than our previous experience boarding in Malaga with RC. Fair to say on boarding Oceana it didn't have the immediate "Wow" factor of "Adventure" but the Adventure was a much bigger ship. As our stateroom was not ready we headed for "The Plaza" buffet. We were at this point expecting the "wow" factor that Royal Caribbean give with their OTT buffet restaurant but on Oceana the buffet in the Plaza was a much more sedate affair. It was however perfectly ample with plenty of choice and the food on offer was lovely.....with hindsight maybe Royal Caribbean are totally OTT with their presentation of their food and loads of it must end up in the bin. :) One thing I noticed about P and O is that they are very precise with their timing......so at two o clock exactly there was an announcement that all staterooms were ready. First impression was very good. Not as big as our stateroom on RC but it had a very comfortable Queen Size bed and ample room to store our 3 suitcases of clothes. Also ample room under the bed to store the suitcases. The balcony was small but it did have comfortable chairs (unlike RC who supplied cold and uncomfortable metal chairs) and we found ourselves using the balcony far more on this cruise. A big plus with P and O is the kettle and tea/coffee/biscuits supplied. We enjoyed our coffee in bed in the morning (something RC do not supply). No hot chocolate/Ovaltine though so if you like a cup of this before bed time then take your own......you need to pay at the bar for these luxuries. The only downside of the stateroom was the size of the bathroom......this was really small. The shower was fine but the toilet and wash basin area was awful. Both my husband and myself aren't big but we found it uncomfortable, if you have mobility issues or are on the larger side I think the size of the bathroom would be an issue. As for location, we were at the front of Arcadia Deck and this is a very quiet part of the ship with little movement (although we had near perfect weather). It is close to the launderette (big plus to iron your creased clothes and there is no charge for the washing machines or tumble dryers). Either take your own washing tablets or purchase them from the shop at 60p per wash. P and O also supply a fridge with two bottles of water.......and nothing else (no mini bar to tempt you). So there is room in the fridge for the wine you are allowed to bring on board to consume in your cabin. Must admit it was lovely to have a pre dinner glass of wine on the balcony watching the world go by. Our lovely steward Nazeer kept our cabin immaculate throughout.........these young men work so hard and I have the highest praise for them. On our last cruise with RC we didn't get further than the buffet as far as food was concerned as it was difficult to better it with the choice on offer. On this cruise we did decided to dine in the Ligurian Restaurant which was freedom dining and we were glad that we did. The food was lovely with plenty of choice and waiters who were friendly but not OTT. Again these young men work very hard to please everyone. We preferred to dine at a table for two and these are at a premium so we went down to dinner at about 7.15 and were given a pager for the next available table for two......we didn't wait more than 15 mins for a table the whole week so IMO a very well organised restaurant. Snacks are available all day in the Horizon Grill (burgers/hot dogs/chips etc). Also Le Jardin offers snacks up to about 3 in the morning. Without a doubt the one thing that P and O excel in over and above RC is entertainment. The Headliners Theatre Group did 3 amazing shows on the 7 day cruise and it would be hard to better their efforts on the West End Stage. Oceana also has the "Starlights" bar which has a theatre and we enjoyed the Jon Fishers tribute act to Gary Barlow.......very entertaining. Also the classical singer Ben Makusi did a superb show in the Footlights theatre. There were also several other very good acts in the various bars ranging from pop to the classical piano....something for everyone really. We really enjoyed the entertainment on board. Our cruise was to the Norwegian Fjords so a brief review of each port. STAVANGER Very picturesque town with lots of gift shops. You don't need more than two hours to take it all in though so it may be worth booking an excursions as well (which we didn't do) FLAMM Superb....can't speak highly enough of this little village nestled in the Norwegian Fjords. A must is the Flamm Railway. We nearly missed out on this little gem as we didn't attempt to book until 3 weeks before departure....and it was fully booked. Luckily once on board there was enough demand for the ship to secure an extra trip early in the morning ( 9.45) and we are so glad that we put our name down early enough to secure a place.......definitely a trip that has to be done in Flamm. A few passengers commented that they had been told by other travellers that when the ship berths .....if you are early you can book a ticket at the ticket office. This may well be true (and possibly cheaper) but in our case there was already a cruise ship berthed at the terminal........and as there was only one terminal we had to tender into Flamm. This made us a lot later getting onto land and several people were disappointed that they were too late to book a trip on the train locally (worth mentioning I think as it is probably best to book ahead to avoid disappointment). Flamm is a lovely village with lots of gift shops/coffee shops and a little land train that we were told was worth taking. EIDFJORD Probably the highlight of the cruise for me. Opened the balcony curtains to the most amazing view I think I will ever see in my life. Eidfjord is described as small with not a lot there but who needs shops! Some wonderful walks in this port of call and the Troll Train (at 100 Kroner, approx. £12.00) is a must if you haven't booked an excursion. This little train takes you up to the Viking Burial Grounds with a photo stop of possibly the best view you will ever have of the Fjords (especially with your ship looking very small in the background). It then takes you on to a picturesque 12th century church for another photo stop. Hard to choose between Flamm and Eidfjord as the best port.....both are stunning and we didn't feel the need for an excursion at either of these stops. KRISTIANSAND In contrast to earlier ports we thought this a disappointment. It was an industrial port with Ferries to Denmark and the usual cranes and loading of cargo ships (so totally different to the previous 3 ports). Kristiansand itself is a city full of shops......H and M/Macdonalds/Spar..........also very expensive. Probably the best place to do your souvenir shopping though. We were blessed with superb weather for our cruise to the Fjords.......It would be interesting to see it in the snow as well I think. I have put together a little slide show of our ports of call. The Scenery really is beautiful. https://www.youtube.com/watch?v=6l4q7HM-LeA All in all it is difficult to choose between RC and P and O for their cruise experience. They are both different and in their different ways very enjoyable. P and O is very British whereas the RC cruise of the med catered for many different nationalities. The entertainment on P and O was second to none and catered totally for the British Market.......as did the sense of humour on board. I also found the passengers on board this ship far more friendly that our previous cruise........no doubt the fact there was no language barrier played a big part in that. Whilst I would not rule out going with RC again (or any other cruise line) at this moment in time I will look at P and O as a first option although I would probably go for a bigger ship next time (in the hope that the bathroom is a lot bigger). Read Less
1 Helpful Vote
Sail Date: May 2014
We had never cruised before, so all of our experiences would be brand new. The Oceana was an excellent choice for a first time cruise, we had read many of the previous reviews and now wonder how some people arrive at their assessments. ... Read More
We had never cruised before, so all of our experiences would be brand new. The Oceana was an excellent choice for a first time cruise, we had read many of the previous reviews and now wonder how some people arrive at their assessments. Embarkation was amazing from arriving off the coach (even this journey was great) to being in our cabin was one hour.First the service on board was amazing and all given by friendly staff who were prompt and very helpful, especially our cabin steward Stanley. This gentleman was polite and although busy took time to chat with us, he kept the room tidy and clean and touches like the chocolates on the bed at night made us feel special. The cabin was very comfortable and perfectly fine for the the time you spend in it. We couldn't believe the wardrobe space (38 coat hangers!!!) and loads of drawer space to. We chose freedom dining for our main restaurant and again the staff were brilliant and the food very good, never waited long and nothing was to much trouble.On two nights we also used the speciality and they were both simply fantastic. Entertainment was very good in our opinion especially "The Headliners company" OMG HOW HARD THEY WORK!! The ship itself certainly had the WOW factor, it was clean and staff were continually keeping it this way. I loved the photographers just snapping away as well never found them to be to much as some other reviews had stated. Th ports of call in Norway were good and as we loved walking found them perfect for our needs. Disembarkation was fairly straight forward and we were of and on the coach within 20 minutes. I cant thank P&O enough for this experience we are planning to use them again for our 40th Wedding anniversary in 2016. Previous reviewers I read prior to going away obviously have their own reasons / agenda for their comments but I found the whole adventure wonderful.   Read Less
3 Helpful Votes
Sail Date: January 2014
Embarkation was efficient and quick both at registration and transportation to the cabin with use of ‘mobility support’. Good start we thought. The Captain we had for the first part of the cruise made excessive use of the word ... Read More
Embarkation was efficient and quick both at registration and transportation to the cabin with use of ‘mobility support’. Good start we thought. The Captain we had for the first part of the cruise made excessive use of the word ‘um’ punctuating each and every sentence with it. This was as well as its use in mid sentence when he lost ‘the plot’. This did not inspire. The worse count made in one short announcement to the passengers was 35 times. The second Captain was much more fluid and delivered announcements well. The entertainment ranged from dire to outstanding. Headliners were poor with the girls having weaker voices than the boys with some frantic out of control dancing. One young lad was just trying ‘too hard’ and I think he really wanted to be one of the singers. A lot more practice, polish and professionalism is something that is desperately needed by the whole team. At the other end we had ‘The Octaves’ who were polished, professional, and skilled in their craft with a stage presence which held the audience. The on board resident groups/bands did ranged in quality. One couple said to us that the ‘Duo’ was really good musicians, I thought this strange when they sang to a backing track, with a supporting guitar occasionally strumming along with the use of i-Pad’s with the lyrics displayed, surely this is so close to Karaoke? The Orchestra who supported the acts in Starlights and Footlights were excellent and all were good musicians who could adapt to all styles. The Heritage Trio were also good musicians and would have been put to great use during the Ballroom/Latin sessions as they played excellent listening music which was in strict tempo and great to dance too. They were only used on the odd occasion in the Atrium otherwise it was the continual tinkling of the supper club piano players rambling on and on. Other entertainment? The Ballroom & Latin Dancing needs a total revamp. Playing the same music in same order every night????, Waltz, Quickstep, Foxtrot, Rumba, Cha Cha Cha, Jive followed by sequence ‘we are going to start with a rumba number……..’. We were supposed to respond with ‘ONE’. We were all so pleased on the nights Heidi took charge, different music and delivered in a different order. What a lovely personality. Paul and Carol Ann need to be a great deal more imaginative. It would not be hard. Plus the location of the Atrium is not an appropriate. It is too small; people are not considerate by putting their chairs on the dance area and then the bar staff seem reluctant to ask these people moved. I can not bring myself to call it a dance floor; it was on the verge of being very dangerous particularly when there was a swell. After a couple of nights the numbers dwindled considerably. We love dancing and this fell well below expectations. As for the classes, on the couple I observed 30 mins of chat with 15 mins of tutoring, not good enough, Paul you might like the sound of your own voice but!!!!! If you could have a Bingo Caller who is able to use the correct pronunciation that would be start, there is a ‘T’ in eighty and eighteen etc. It may or may not be funny for a while but it did grate when it was every single time. We did not play but were sat near enough to hear. This also happened on the quizzes. There was the repeating of the same film program in Footlights, the TV was on a continual loop so if you were confined in your cabin you would have watched the same episode of Downton Abby many times on the same day and as well as on several subsequent days, imagination again lacking by P&O. Or could it be it costs money???? Costa Coffee, what are they doing on a cruise or is this the means of extracting yet more money from a captive audience. What next Pizza Express, McDonald’s, KFC!!! duming down or what. On the Lido Deck, row after row of sun beds jam packed together, the worst ‘Holiday Camp on Sea’ ever. The Plaza eatery on this deck area was like a motorway café. We managed to keep, mostly, well away and only used The Plaza for some fresh fruit and hot drinks during the day, steer clear of Costa. The photographers want to take your picked every which way and when they run out of occasions on and off the ship you can then have your picture with a Large Pirate Mouse or even a Large Mister Bounce. Then you can even add a very expensive DVD of ‘The Cruise’ to your already large on board spend. Now for the real gripe, this was the medical support. One member of our party had a fall in the storms on day 3 and hurt her knees so was unable to walk. For use of a wheelchair we were charged £250. We were then informed, with a cash desk rolling in their eyes, ‘of course your insurance will pay for it’. There was subsequent follow up treatments and advice etc and ‘you need to have much more with additional testes’ this was also greeted with ‘insurance; of course on board it is private’. I fully understand this but as the accident was due to a gales and mega waves rocking and rolling the ship a ‘Medical’ wheelchair, which was available, would have been a good gesture and correct customer care? It was all money money money!!!!!!. Everything seemed down hill from this point on day 3. Real highlights of the time on board, I can not bring myself to say holiday. Fine Dinning - top marks, the food was brilliant, waiters – outstanding, the service was excellent, the advice on menu choice spot on, personalities were great and real high to cheer us up for a couple of hours. Cabin Steward – one the best, nothing was too much trouble, always attentive to your needs, caring and considerate. These team members were a credit to themselves and P&O should be grateful they get this calibre of team member working for them. Not trained in, it is their nature and their personalities that shine through. I could go on and on but a final comment is about disembarkation. Disembarkation was a shambles. We were instructed to report at 8:15 on deck 7-Le Club for people with mobility issues when we disembarked on deck 5 why? Le Club was far too small to handle the numbers. Wheel chairs and people were spilling over into the ‘Art Gallery’ blocking other passenger’s access to other parts of the ship. Lifts in Atrium have limited space and availability to transport people back down to 5. Even with notices on the lifts to say ‘only for people with mobility issues’ these were being ignored by other ‘able bodied’ passengers. Finally we got of the ship at 11:30!!! This was well after an announcement over the ships Tanoy to say ‘all passengers had disembarked and ship was clear and ready’? The team organising and transporting people was ‘very poor’, no communication and when they did speak you could not hear what they were saying. There were a large number of extremely unhappy dissatisfied people in Le Club Deck 7. This was a dreadful end to a disaster of a cruise. How many stars would I give this cruise: ‘0’ for P&O with ‘5+’ for Waiters and our Cabin Steward. Overall I have to say ‘never ever again’ will we grace a P&O ship or Cruise as it was one of the worst experiences we have had in our lives. This experience was not as per the images portrayed in the many adverts P&O have for this type of holiday.   Read Less
1 Helpful Vote
Sail Date: January 2014
Embarkation was efficient and quick both at registration and transportation to the cabin with use of ‘mobility support’. Good start we thought. The Captain we had for the first part of the cruise made excessive use of the word ... Read More
Embarkation was efficient and quick both at registration and transportation to the cabin with use of ‘mobility support’. Good start we thought. The Captain we had for the first part of the cruise made excessive use of the word ‘um’ punctuating each and every sentence with it. This was as well as its use in mid sentence when he lost ‘the plot’. This did not inspire. The worse count made in one short announcement to the passengers was 35 times. The second Captain was much more fluid and delivered announcements well. The entertainment ranged from dire to outstanding. Headliners were poor with the girls having weaker voices than the boys with some frantic out of control dancing. One young lad was just trying ‘too hard’ and I think he really wanted to be one of the singers. A lot more practice, polish and professionalism is something that is desperately needed by the whole team. At the other end we had ‘The Octaves’ who were polished, professional, and skilled in their craft with a stage presence which held the audience. The on board resident groups/bands did ranged in quality. One couple said to us that the ‘Duo’ was really good musicians, I thought this strange when they sang to a backing track, with a supporting guitar occasionally strumming along with the use of i-Pad’s with the lyrics displayed, surely this is so close to Karaoke? The Orchestra who supported the acts in Starlights and Footlights were excellent and all were good musicians who could adapt to all styles. The Heritage Trio were also good musicians and would have been put to great use during the Ballroom/Latin sessions as they played excellent listening music which was in strict tempo and great to dance too. They were only used on the odd occasion in the Atrium otherwise it was the continual tinkling of the supper club piano players rambling on and on. Other entertainment? The Ballroom & Latin Dancing needs a total revamp. Playing the same music in same order every night????, Waltz, Quickstep, Foxtrot, Rumba, Cha Cha Cha, Jive followed by sequence ‘we are going to start with a rumba number……..’. We were supposed to respond with ‘ONE’. We were all so pleased on the nights Heidi took charge, different music and delivered in a different order. What a lovely personality. Paul and Carol Ann need to be a great deal more imaginative. It would not be hard. Plus the location of the Atrium is not an appropriate. It is too small; people are not considerate by putting their chairs on the dance area and then the bar staff seem reluctant to ask these people moved. I can not bring myself to call it a dance floor; it was on the verge of being very dangerous particularly when there was a swell. After a couple of nights the numbers dwindled considerably. We love dancing and this fell well below expectations. As for the classes, on the couple I observed 30 mins of chat with 15 mins of tutoring, not good enough, Paul you might like the sound of your own voice but!!!!! If you could have a Bingo Caller who is able to use the correct pronunciation that would be start, there is a ‘T’ in eighty and eighteen etc. It may or may not be funny for a while but it did grate when it was every single time. We did not play but were sat near enough to hear. This also happened on the quizzes. There was the repeating of the same film program in Footlights, the TV was on a continual loop so if you were confined in your cabin you would have watched the same episode of Downton Abby many times on the same day and as well as on several subsequent days, imagination again lacking by P&O. Or could it be it costs money???? Costa Coffee, what are they doing on a cruise or is this the means of extracting yet more money from a captive audience. What next Pizza Express, McDonald’s, KFC!!! duming down or what. On the Lido Deck, row after row of sun beds jam packed together, the worst ‘Holiday Camp on Sea’ ever. The Plaza eatery on this deck area was like a motorway café. We managed to keep, mostly, well away and only used The Plaza for some fresh fruit and hot drinks during the day, steer clear of Costa. The photographers want to take your picked every which way and when they run out of occasions on and off the ship you can then have your picture with a Large Pirate Mouse or even a Large Mister Bounce. Then you can even add a very expensive DVD of ‘The Cruise’ to your already large on board spend. Now for the real gripe, this was the medical support. One member of our party had a fall in the storms on day 3 and hurt her knees so was unable to walk. For use of a wheelchair we were charged £250. We were then informed, with a cash desk rolling in their eyes, ‘of course your insurance will pay for it’. There was subsequent follow up treatments and advice etc and ‘you need to have much more with additional testes’ this was also greeted with ‘insurance; of course on board it is private’. I fully understand this but as the accident was due to a gales and mega waves rocking and rolling the ship a ‘Medical’ wheelchair, which was available, would have been a good gesture and correct customer care? It was all money money money!!!!!!. Everything seemed down hill from this point on day 3. Real highlights of the time on board, I can not bring myself to say holiday. Fine Dinning - top marks, the food was brilliant, waiters – outstanding, the service was excellent, the advice on menu choice spot on, personalities were great and real high to cheer us up for a couple of hours. Cabin Steward – one the best, nothing was too much trouble, always attentive to your needs, caring and considerate. These team members were a credit to themselves and P&O should be grateful they get this calibre of team member working for them. Not trained in, it is their nature and their personalities that shine through. I could go on and on but a final comment is about disembarkation. Disembarkation was a shambles. We were instructed to report at 8:15 on deck 7-Le Club for people with mobility issues when we disembarked on deck 5 why? Le Club was far too small to handle the numbers. Wheel chairs and people were spilling over into the ‘Art Gallery’ blocking other passenger’s access to other parts of the ship. Lifts in Atrium have limited space and availability to transport people back down to 5. Even with notices on the lifts to say ‘only for people with mobility issues’ these were being ignored by other ‘able bodied’ passengers. Finally we got of the ship at 11:30!!! This was well after an announcement over the ships Tanoy to say ‘all passengers had disembarked and ship was clear and ready’? The team organising and transporting people was ‘very poor’, no communication and when they did speak you could not hear what they were saying. There were a large number of extremely unhappy dissatisfied people in Le Club Deck 7. This was a dreadful end to a disaster of a cruise. How many stars would I give this cruise: ‘0’ for P&O with ‘5+’ for Waiters and our Cabin Steward. Overall I have to say ‘never ever again’ will we grace a P&O ship or Cruise as it was one of the worst experiences we have had in our lives. This experience was not as per the images portrayed in the many adverts P&O have for this type of   Read Less
Oceana Ratings
Category Editor Member
Cabins 3.0 3.6
Dining 4.0 3.8
Entertainment 3.0 3.6
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.6
Family 4.0 3.6
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 4.0 4.1
Value For Money 4.0 3.6
Rates 4.0 3.9

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