3 Helpful Votes
Sail Date: August 2017
We choose this cruise so that as Jews, we could see the history of our people. The bad things and the good. The Viking Shore Tours were excellent for viewing, educational tour guides and safe bus drivers. This could not have been ... Read More
We choose this cruise so that as Jews, we could see the history of our people. The bad things and the good. The Viking Shore Tours were excellent for viewing, educational tour guides and safe bus drivers. This could not have been any better organized. We felt that the amount of free time was about right and the cities where we stopped and visited offered a great deal of different history as well as beautiful sites. We did encounter people in several of our visited cities that were extremely unfriendly, non communicative and not helpful when asking about their wares. We enjoy cruising on Viking for the very reason, everything is taken care of. No worries as to where to eat, how to get a taxi and how to find our way back to the ship. However, I let called to make sure that I would have only white chicken breast and lots of fruit and vegetables since I don't eat any meat at all. I also told our waiter several times yet the menu was poor for me. The chef said the menu came from corporate office and he had to follow it. Would you want to eat a pain chicken breast on top of mashed potatoes for 7 days? I think not and I think the chef shut have been able to have more variety. I hope your Corporate office will take note of this. It was embarrassing to sit at the Captains dinner with no plate of food!! The staff on Viking is truly the most helpful, pleasant and knowledgeable. Viking left us stranded in Paris for over 7 hours, bumping us off of three different planes to Nuremberg. I finally demanded to be flown to Amsterdam and then to Nuremberg which Air France did after many phone calls to Viking Atla. I could not reach anyone in the CA office as it was too early. We ask to fly in early so that I could celebrate my birthday with my Germany friends and family. The luncheon was over and people had returned to their homes when we arrive at the ship at 6:45pm when we were suppose to be at the ship at 10:00 AM. This memory is forever gone and a very sad one to have missed. I also let the waiter, as well noted when I booked the cruise that it was a Birthday celebration for me and an anniversary for my brother and sister in law. After many reminders, finally on Saturday, the anniversary was celebrated. We requested on Tuesday or Wednesday. Our waiter did nothing for my birthday and again, so disappointing to me and my family. I ate most of my meals on the back of the deck with soups and salads. When on an excursion, I would find a nice restaurant and eat my main meal off ship. We turned all of our paper work in to the front desk of Atla and we were told that they had submitted all of this documentation to Viking. As of today, we have not had any contact with Viking or Air France. I would appreciate this information be given your immediate attention and contact us. This was or second Viking cruise and we have referred several families to Viking. I expect to have some compensation for this frustration and disappointing experience. It definitely dampened our trip. Read Less
4 Helpful Votes
Sail Date: November 2015
Just back form a 7 night Danube cruise from Nurenburg to beautiful Budapest on Emerals Sun, what a fantastic week, each and everyone of the crew were brilliant from Georgina our cabin stewardess to Robert our waiter in the dining room and ... Read More
Just back form a 7 night Danube cruise from Nurenburg to beautiful Budapest on Emerals Sun, what a fantastic week, each and everyone of the crew were brilliant from Georgina our cabin stewardess to Robert our waiter in the dining room and Olga in the lounge bar though every crew member made sure we wanted for nothing. Simona the Cruise Director made sure that all the excursions ran smoothly and pick ups and drop offs were exactly as planned, a hard job logistically. What a beautiful ship with fantastic food. The excursions were great with very frinedly, knowledgeable tour guides, especially Eva who was our guide for the Slazburg tour, she had us all singing the songs from Sound of Music, not everyones cup of tea but it just seemed appropriate when we were in he locations were it was filmed. I will definately be back on an Emerald river cruise and would highly recommend them to all my family and friends, if you haven't tried it then I would say you are missing out on a wonderful cruise. Read Less

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