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Cruise Ratings
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2 Helpful Votes
Sail Date: April 2019
It was 13 days from NYC to Amsterdam I'm an experienced cruiser. This is the first time I have experienced such a sick ship. Norovirus was rampant from day two! Sick passengers or crew were allowed aboard this ship! This was 13 ... Read More
It was 13 days from NYC to Amsterdam I'm an experienced cruiser. This is the first time I have experienced such a sick ship. Norovirus was rampant from day two! Sick passengers or crew were allowed aboard this ship! This was 13 days of pure displeasure. Many of the crew had bad attitudes. I experienced one of the Supervisors making excuses regarding sanitation methodology. With this type of Management attitude, no wonder the virus continued to expand. I missed two ports and NEVER once heard an apology from the staff. The gym was closed. Many other on board amenities were curtailed -- however, the Casino was always open when not in Port. Self-service at the buffet was curtailed. You had to beg for sugar, salt, pepper, catsup, etc. If you contacted the norovirus, you were quarenteened in your cabin, with your cabin key confiscated. You food was delivered to you on paper plates with plastic utensils. If you had a cabin mate, you could sneak out with them and continue to spread the germs, with no reprocussions unless caught! Thanks to a "sneaker", to whom apparently rules do not apply, I got sick and so did one of my friends! Norwegian, you need better sanitation and better monitoring of sick passengers. I was very disappointed with my cruise and will think long and hard before booking another NCL cruise. The specialty dining was great at Le Bistro, good at La Cuchina, very good at Moderno. I missed the dinner at Cagney's due to the Norovirus. The two dining rooms had very good food, but they tend to seat solo cruisers in the middle of the floor, and couple's get the better tables. Us solo cruisers DO PAY FOR TWO, and only eat for one. The service was hit or miss. Many of the crew had bad attitudes, probably because they had to do the work of multiple crew members because of the crew members who were sick with the Norovirus. I missed a lot of the entertainment, trying to avoid the Norovirus. When I did go to a show, there were groups of passengers talking and being disruptive during the shows. The entertainers were very talented. The trivia was strange, not really testing knowledge, but asking a crew member's age. Read Less
3 Helpful Votes
Sail Date: April 2019
The first day aboard, I was pleasantly surprised. Our inside cabin was nicer than expected. My sister and I had plenty of room and the bathroom had a lovely shower. Our steward was excellent during the whole cruise. However, it went ... Read More
The first day aboard, I was pleasantly surprised. Our inside cabin was nicer than expected. My sister and I had plenty of room and the bathroom had a lovely shower. Our steward was excellent during the whole cruise. However, it went down hill fast. We were notified on the 2nd day that a virus was discovered on board. By the 4th day everything in the Buffet was covered with plastic and we had to be served our food by employees who didn't know what they were doing. By the time we got to our table our food was cold. It was really depressing, so we started to eat in the main dining rooms. Here the food was slightly better and usually warm but the service again was terrible. I might add that the food was bland everywhere and the desserts all had some kind of gelatin in them. Even the cheesecake!! The precautions the staff were taking to contain the virus was ridiculous. We had to have our hands sprayed upon entering any dining room and we were given paper menus. However, I seldom saw the staff disinfect their own hands and cleaning the tables in the Buffet was a joke. I did not see anyone in the public areas with disinfection. There were 2 nights where they supposedly disinfected the halls and some public areas but a lot of germs could be around between cleanings. They were constantly making announcements about washing our hands and staying in our rooms if we were ill. But they gave no information as to the viirus' containment. They cancelled the Behind the Scenes Tour and a few other events with flimsy excuses when we all knew it was because of the virus. Just be upfront about it! On top of all of that, we had very choppy seas for about 3 to 4 days. Obviously that was not the cruise line's fault but it just added another layer of discomfort. The excursions were very expensive and disappointing. We went to Cork and arrived in Kinsdale to find there was a big rugby game going on and as it was Sunday most of the shops were closed! The London excursion was a joke. We went through some neighborhood that had warehouses converted to apartments. I can see that at home! Then we stopped at the Tower of London and waited 20 min. while our guide got the tickets. Once we got in, we should have been allowed to wander around and meet up at a certain point. Instead we ALL had to wait at least 30 min while everyone used the rest rooms and then we saw the crown jewels and barely had enough time to get back to the bus. We never saw the cells or armour. We only had an hour for lunch which left no time to shop. The bus driver didn't even slow down so we could get some pictures. I have never been on Norwegian before and after this I never will be on it again. Read Less
1 Helpful Vote
Sail Date: April 2019
Ncl provided the lowest grade of food possible whenever they could. Poor grades of meat & fish in main ding rooms and buffet. The menus were very limited in both dining rooms and buffet. Wait staff was mostly inattentive and poorly ... Read More
Ncl provided the lowest grade of food possible whenever they could. Poor grades of meat & fish in main ding rooms and buffet. The menus were very limited in both dining rooms and buffet. Wait staff was mostly inattentive and poorly trained. This was certainly not the type of service we have come to expect after 51 cruises! The weather was bad (not ncl's fault) so all outside venues were closed, including the outside buffets and seating. Ncl did nothing to compensate for this. Seating was very limited in buffet because of this. Ncl also did not add any inside activities or entertainment considering the weather. They were not flexible in any way. Theyn did not even bother to change the daily schedule to reflect the closings etc. There was a severe outbreak of the norovirus, so ncl removed all condiments from tables, kept bathroom doors open, cleaned constantly, did not allow cruisers to get their own food or drinks in buffet, etc. But did leave casino open where people were touching slot machines. I guess the money factor was more important than health in that regard. Read Less
1 Helpful Vote
Sail Date: April 2019
This was the first time my wife had been to Europe, so what better way to see lots of places and spend five days as see crossing the Atlantic than sail on the beautiful Norwegian Pearl. We have sailed the Pearl Five times and loved it ... Read More
This was the first time my wife had been to Europe, so what better way to see lots of places and spend five days as see crossing the Atlantic than sail on the beautiful Norwegian Pearl. We have sailed the Pearl Five times and loved it every time. The ship is in great repair and the staff is always friendly. The food on every cruise we have made on the Pearl is always above par to say the least. Embarkation out of New York was a breeze and getting off the ship in Amsterdam was just as easy. No issues or time wasted on either end of the 2 week trip. Our stateroom was amazing and had its own private hot tub on the balcony along with a tub and seperate shower in the stateroom. The haven area was great, as it was on all our other trips on the Pearl. In two weeks we ate in every resturant at least once and some twice and they were all above other cruise lines dining experiences. The entertainment was equal to or above what we have had on other ships. The Ports were all really exciting and we had an excursion picked for every port so there was no disappointment there either. All our excursions were booked thru NCL and they were worth the money. Our only regret was we had to come back to the real world of work at the end of our cruise. We have come to feel like we know this ship better than most other ships we have been on and we have never been disappointed with anything on the Pearl. Service, food, entertainment, staterooms and public areas are always the best that can be expected of a cruise ship. Read Less
5 Helpful Votes
Sail Date: April 2019
The itinerary was exactly what I was looking for. However, as soon as we were on board, the upsell was relentless. I began to feel very very pressured and uncomfortable. The cruise across the Atlantic was wild. However, it was ... Read More
The itinerary was exactly what I was looking for. However, as soon as we were on board, the upsell was relentless. I began to feel very very pressured and uncomfortable. The cruise across the Atlantic was wild. However, it was unnerving when the captain came on and said he didn't anticipate the weather. We were rocking bad ... 12 to 15 ft waves. I thought they could avoid those issues. Then the noro virus hit. We heard over half the passengers were quarantined ... and 200 crew. The captain came on and said anyone trying to leave their cabin would be removed from the ship!!!! Many of the staff were saying they had never seen it this bad. The food was less than appetizing and we spoke with one family who got food poisoning. The food was consistently repeated (tasteless and some seemed rotten). There was nothing high end other than the specialty restaurants. The entertainment tried, but it appears they just couldn't afford or didn't attempt to gather decent entertainment. There was nothing much to do all day with 6 days at sea. I was expecting activities all day. We ended up watching the same 4 movies the entire trip. They just kept repeating themselves. Even airlines have a better choice of movies. My friend (who was not sick) ... went to medical to purchase some Imodium (accidentally forgot it) and they charged her $219 for 10 pills. He never examined her, just sold her the pills. It appeared the crew was instructed not to discuss anything with passengers after a few days, and they began to get irritable (probably double and triple shifts). Dublin (beautiful city) was a horror trying to get off the ship. Six shuttles for over 1000 people. Nightmare!!! I would not recommend this cruise line. Read Less
Sail Date: April 2019
We chose this cruise so that my veteran husband could visit Normandy and the American Cemetary. Flew into NYC day before cruise. Embarkation was exhausting. Long lines. Ditto didembarkation. We loved our balcony cabin! Comfy bed and fresh ... Read More
We chose this cruise so that my veteran husband could visit Normandy and the American Cemetary. Flew into NYC day before cruise. Embarkation was exhausting. Long lines. Ditto didembarkation. We loved our balcony cabin! Comfy bed and fresh bedding everyday. Kudos to Yu!!! Def didnt pack the right clothes! We needed warmer things incl jackets and sweaters. Even gloves! Cold and rainy and stormy across Atlantic and in most all ports except Cobh.Dining was ok. Love the Freestyle idea. Buffet was too crowded. By the time we found seating food was cold. Ate breakfast at OSheehans every day. Thank you to Steven- a customer service oriented server! Shows were soso. We enjoyed the shows on ship tv. Liars Club etc. The Pearl needs to work on excursion organization and esp tendering. We missed Dublin because of the tender ops. We had a fun time and will go again! Maybe on another NCL ship! Read Less
Sail Date: April 2019
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, ... Read More
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, inefficient, and ill-trained. The manager tried very hard to correct the immediate issues, but because it was freestyle dining we got different servers every meal, and it seemed as if each server disappointed us in a different way. Just a few examples.. Mistakes causing delays which caused us to rush the end of the meal or miss our following event. Some vegetables, like onions and garlic often had the outside paper skin. Sloppy pouring of water, coffee and wine. Mostly it seemed they were slow and didn't pay attention. Many of the handrails were loose and many handrails were sticky (soiled). The entertainment was mediocre, the violinist and the aerial acts were excellent, the saxophonist was inaudible above the accompanying musicians, the escape artist and the tango dancers were boring, the comedians were somewhat entertaining. We did not go through passport control in Europe which means there is no entry stamp which could actually mean that I am illegally in Europe. The cabin and cabin steward were excellent. Overall, I would not recommend NCL. Read Less
Sail Date: April 2019
We just got off the Jade TA from NYC to Mediterranean. The ship was a bit small but good. kept very clean, great service. The cabin steward and bartenders were wonderful. Visit Domingo in the Whisky bar - makes the best drinks. ... Read More
We just got off the Jade TA from NYC to Mediterranean. The ship was a bit small but good. kept very clean, great service. The cabin steward and bartenders were wonderful. Visit Domingo in the Whisky bar - makes the best drinks. Entertainment was ok but you were able to see all the shows. Ports were good. The biggest issue we had was the poor excursions booked thru the ship. Not organized, too expensive for what you got, late getting off the boat, wasted time waiting around. We did three and cancelled the rest after those experiences. Oh and just a note - if you have a terrible excursion you must complain that day or they will not do anything for you. (lesson learned) Of course Norwegian says they are not part of them so they cannot do anything for you. So future if you sail book excursions from outside companies you get a better experience for your money...or less money for that matter. And if you go into a port that your have to be ferried over to port from the boat don't expect to get off for a few hours. It took us three hours to get into port. The experiences from the excursions may have cost them a customer. Read Less
Sail Date: April 2019
We booked this trip last minute got an excellent price. Sea was calm all the way. Nice ship overall plus great entertainment. Don't like the fact that room service has a fee. NCL app free to download but if u want to use it to text ... Read More
We booked this trip last minute got an excellent price. Sea was calm all the way. Nice ship overall plus great entertainment. Don't like the fact that room service has a fee. NCL app free to download but if u want to use it to text cruise mates each person is charged $9.95. This is free on HAL. Drinks are expensive food was ok. Wish offered more selection at the buffet same fare every day. Plus no theme nights can you believe they did not have any celebration for Cinco de Mayo! Also the TV channels had no MSNBC or CNN just FOX, whats the deal with that? So if you wan't real news you had to watch BBC, but even that was turned off toward the end. I think Holland America is better because they offer the NY Times online or printed copies for no charge.But being a captive audience on a transatlantic cruise with only FOX news! That aside we loved the cruise the price and itinerary was fantastic! Read Less
Sail Date: April 2019
My wife and I had done a transatlantic cruise on the Breakaway last April, but our travel companions had to back out due to a late medical problem. So we decided to get together this year and do it again with everyone being healthy ... Read More
My wife and I had done a transatlantic cruise on the Breakaway last April, but our travel companions had to back out due to a late medical problem. So we decided to get together this year and do it again with everyone being healthy again. The cruise left from the Brooklyn Cruise Terminal, which is a bit hard to find, and is not really an inviting place to sit and wait for boarding instructions. However, once on board, everything went well. We had lunch in the Main Dining Room (MDR) and proceeded to our cabin (a mid-ship mini suite on Deck 11). We met our cabin steward, and have him a small cash tip to ensure good service. We never saw him again, but I must say that he did his job very efficiently and our cabin was always clean and made up after breakfast and turned down each evening. The cabin was comfortable with lots of storage space and nice verandah. Food onboard was of very good quality. We ate in the Alizar dining room a few times and found it noisy and cramped. The menu there was always identical to the menu in the MDR. My biggest problem was with the shortage of variety from day to day. Appetizers did not often change and the main entree page, while being different almost every day, often did not appeal to me. Having said that, the food was well prepared and always arrived hot. Servers varied from VERY attentive and friendly, to almost indifferent and slow. One evening in the MDR, we were seated in a corner and almost forgotten. In order to make the 9 PM show, we had to get up and leave before dessert because the server was incompetent and brought the wrong items. But, for the most part, service was good. We did enjoy the wide variety of buffet items for all three meals. Breakfast was as one would expect, with all the usual offerings. The burgers and pizza at lunch were always well prepared. Lots of great dinner items, with a different cuisine highlighted each evening. Entertainment and shows were of varying quality. We did NOT like the Cruise Director, Claire Booth. She is British, and had a nasty habit of affecting a snooty accent when making public announcements which drove us nuts! We did not find her outgoing, as has been the case with other CDs we've encountered. She did a daily TV show on the ship's system with here assistant Fabi, which was painful to watch, almost as bad as watching Hoda and Cathie Lee on NBC. The productions shows were of high quality, but we've seen better on other ships. The compulsory illusionist act was somewhat boring. However, the comedian, Tony Daro, was laugh-out-loud funny. In addition, a vocalist-violinist, Greta Salome, from Iceland was unbelievably talented. Most amazing violing work I've ever seen. We found out later that she is a violinist in the Iceland Symphony Orchestra. They are lucky to have her. Won a few bucks playing slots in the Casino. Stayed as far away from daytime gambling opps such as "Deal or No Deal," as we learned last year that it is nearly impossible to win at that game. The casino had limited table games of the usual variety. There was plenty of stuff to do onboard during the sea days and the initial six days at sea during the crossing went by pretty quickly. Having the Unlimited Beverage Package made it a lot more enjoyable as we could have a drink at any time without worrying about the cost. Bartenders were always friendly. Always ordered my Aperol Spritz with a double shot of Aperol and never had a problem asking. Ports of Call were excellent. Our first call was at Ponta Delgada in the Azores. We were there last year, so we opted to walk around the town on our own. Enjoyed the Farmers Market and an outdoor meal at a sidewalk cafe. Second call was in Lisbon, Portugal. We had our own private guide and she was great. Showed us the city, as well as heading out to the town of Sintra. I can't recommend this town enough. It was wonderful! Had lunch i the seaside town of Cascais before returning to the ship. BTW, all of our shore excursions were booked on our own and we never had any problems returning to the ship with plenty of time to spare. Next port was Cadiz, Spain. We left the ship and immediately headed inland to Sevilla. Our guide took us through the Alcazar (incredible!) and then we spent some time at the Feria (an annual fair in Sevilla in May). Unbelievable costumes and displays! The drivere who brought us back to the ship was really nice and gave us a short tour of the city of Cadiz before we got back to the pier. After another day at sea, we arrived in Barcelona. We'd been there a number of times before, so we opted for a private tour of Montserrat. This is an impressive mountain with a monastery and cathedral on top. Very impressive. Excellent British-born driver/guide here and he knew his stuff, which made the day go very quickly. After Barcelona, we stopped in Cannes, France, and had an all-day tour of Cannes, Nice and Monaco. Our guide was so much fun. She took us to the village of Eze and the Galimard perfumery there. Then on to Monaco and Monte Carlo, where we actually won a few Euros in the beautiful Casino Monte Carlo. This was our favorite port call. Next, on to Livorno, where our driver met us in town (we took the ship shuttle bus--for 5 Euros per person--and noted that lots of passengers just ignored the ticket salesperson and hopped on the bus without paying and no one stopped them at all). We went to the small towns of Siena and San Gimignano. Lots of medieval stuff to see there and we had a very nice time. Finally, we arrived at the end of our cruise in Civitavecchia (the port for Rome). Disembarkation went smoothly and our driver/guide met us at the pier. We had booked a port-to-airport transfer with a three-hour included tour of Rome and the tour was wonderful. We had all been to Rome before, but our driver took us to places in Rome that we had never experienced before (along with the usual stops at the Colisseum, Roman Forum, Trevi Fountain, etc.). A great way to end our vacation. He took us to the airport and we said "Arrividerci, Roma" to end our 14-day journey. Read Less
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