1 Helpful Vote
Sail Date: June 2019
Beware of what you think you are paying for!! Most likely it is NOT SO!! So I chose this cruise being that I had the Forth of July week off from my job. This fit great in to my plans, and I didn't have to rush back to work on ... Read More
Beware of what you think you are paying for!! Most likely it is NOT SO!! So I chose this cruise being that I had the Forth of July week off from my job. This fit great in to my plans, and I didn't have to rush back to work on Tuesday...Embarkation and disembarkation were very smooth! That being said..... I didn't have big expectations for the ship, although the Norwegian Sun was refurbished in 2018 and the public rooms and cabins had the refreshed look, the feel of the ship was still old and out dated. Also, I wasn't aware that every passenger on the ship had the free drink package...so really, this is a "drunk" cruise. Beware! It felt like a half step up from a Carnival party cruise. On that note, one thing I was disappointed in was that there were no enrichment activities available during the day, such as classes or tastings, etc., that I have always enjoyed on other cruises. I believe that that this is due to the open bar policy, and Norwegian doesn't expect that a bunch of drunk cruisers would have the need for learning anything. They did have PLENY of BINGO though! yay :( I upgraded to a balcony cabin so that we could receive the "Take all" package offered to balcony guests. This is where I had the most problems with this cruise. BEWARE BEWARE!!! This offer included the top shelf drinks package, 100 minutes of WIFI and specialty dining for all nights of our cruise. There was also a $50 credit for a shore excursion for ONLY 1 passenger per cabin, but because most of the excursions cost a lot more than needed to be, we opted to not book one. The only package to be worth this upgrade was the drink package. We did enjoy top shelf alcohol (Grey Goose and Hendricks martinis, and a very nice bottle of champagne at dinner. at no additional charge!) very enjoyable! As far as the specialty dining, I made reservations for the Cagney's steak house the first night, followed by the Italian restaurant the 2nd night, and the French place on the 3rd night. After reserving these dining options, I was prompted to add them to a shopping cart, and then 'check out'. So, if you don't have the dining package like I was offered, you would see the cost of the restaurants in your cart, and have the option to pay the upgrade as these specialty places are not included in the included cost of the cruise. In my cart, however, the extra cost for my reservations came out $0.00, so no extra charge for the 3 nights dinners. Or so I thought! On the first night we had an outstanding dinner at Cagney's complete with a fantastic bottle of wine and absolutely exceptional service from our waitress Rhoda! We couldn't wait for the next specialty dinner. However, When we arrived for our table the next night at the Italian restaurant, we were informed that we had been entitled to 1 specialty dining experience for the length of the cruise and we had used that the last night, and it would cost us each $40 additional to eat there. I brought my printed payment proof document down the customer service desk to find out what was up and was told that according to my cruise card we were only assigned 1 specialty experience. I then showed the annoyed rep that I had made the 3 reservations and that the payment came out to $0. This is where I really feel that Norwegian has lost my business forever...back and forth the reps went with each other for over 20 minutes, only to conclude that they didn't feel that we had the bookings according to the "Ultimate Dining Package" that I had upgraded to receive, only reservations. Anyway, I got the same response as many other passengers I had talked to, that they would send a message to the Miami headquarters, and hopefully receive a response the next day, or later. This made me really confused as I asked how was that going allow me to eat at the specialty restaurants without having to pay for them as my package entitled me to? Needless to say, we never heard one word from customer service, or from the Miami office since and it left me with a very disappointed feeling overall for the cruise experience! Also, the "free" WIFI was useless, as neither me nor my roommate was ever able to get a web page on our phones or my tablet...just kept loading, while using up the free minutes! Very inadequate system. In conclusion, I know that this is a way too long review, but I am just trying to warn folks to beware of the so called 'free perks', as they may not be as expected. This cruise cost us over $800. each for 3 nights. I feel that we could have saved a lot by booking on Carnival for a similar, but much cheaper experience! Thanks for listening. Read Less
1 Helpful Vote
Sail Date: September 2018
This was our first time sailing with Norwegian. I did have some concerns leading up to the sailing after having read some of the reviews, but I had nothing to worry about. Embarkation and Disembarkation were easy. Consider doing the ... Read More
This was our first time sailing with Norwegian. I did have some concerns leading up to the sailing after having read some of the reviews, but I had nothing to worry about. Embarkation and Disembarkation were easy. Consider doing the self-assist disembarakation if you can manage it. Self-assist is the first group off the ship. We were off the ship and cleared immigration in minutes. We had a balcony stateroom on the starboard side. Our steward Nelson was excellent. The room was clean, quiet, spacious with lots of storage. There were two minor issues with the room, but they were dealt with promptly by Housekeeping and Guest Services. As part of our booking, we had two free promos: Ultimate Beverage Package and 3 specialty dining options. My boyfriend loved the mango daiquiris. For the specialty restaurants, we chose Cagney's steakhouse, Le Bistro and Moderno. Each was a different dining experience which is what we were looking for. Highlights: Cagney - the grilled sea bass and bison steak. Make sure you get the bison steak medium rare, as recommended by our server. Le Bistro - the duck and chocolate napoleon dessert Moderno - the Brazilian cocktails were tasty, but strong. Meats were delicious, but I was impressed with the salad bar selection. MDRs were great too. We had breakfast most days in Seven Seas. We had dinner our first night on the ship at Seven Seas and had a wonderful server, Betina, look after us. Thank you Betina. The buffet was the wink link for me. There were some good options, but I found it mediocre at best. Itinerary changed just before we boarded. Instead of Great Stirrup Caye in Bahamas, the port became Key West and that suited me fine. Ports: Key West - we went out on our own and walked and walked and walked all the way to the southernmost point and back. Lunch was enjoyed at a local restaurant. Havana - went out on our own and walked and walked and walked. We ended up at the waterfront and old fort. Not touristy in that area at all. We enjoyed lunch at a local restaurant. As a Canadian, I was always told that Cuba was great, but the food was lousy. Our lunch was delicious. We had a seafood platter and roasted chicken dinner. The sangria was outstanding. The owner and staff couldn't be more accommodating. Remember to visit the Artisan Marketplace in Havana. I picked up some nice pictures for framing. Harvest Caye - Took a shore excursion to a chocolate factory. The shore excursion description is deceptive. The chocolate factory is a cacao family run farm. They showed us how they made chocolate and took us on a tour amongst the cacao trees. Please note there is steep climbing involved so wear proper footwear and it's not a good tour for anyone with mobility issues. We had a traditional belize lunch at a restaurant. Delish. Picked up a few gifts. Marie Sharp hot sauce is outstanding. Final stop was a Mayan village to see how they lived and we learned how to make corn tortillas. Lovely people, very welcoming. Costa Maya - shore excursion to the Cacchoben mayan ruins. Arturo was our guide and the tour was Informative and interesting. All in all a wonderful holiday. Just remember to bring a hat, lots of sunscreen and maybe a few extra pieces of clothing because it was Sunny and HOT. Read Less
5 Helpful Votes
Sail Date: March 2018
We choose this cruise as the ship was supposed to have been refurbished in 2016 and we thought it would be like a new ship. After we boarded we found a letter from Norwegian Cruise Line that there were going to be a few inhancements being ... Read More
We choose this cruise as the ship was supposed to have been refurbished in 2016 and we thought it would be like a new ship. After we boarded we found a letter from Norwegian Cruise Line that there were going to be a few inhancements being done during our cruise. Unfortunately that was a huge understatement as they were doing major construction with hazardous materials and chemicals that made many of us ill. We would never have put ourselves at this kind of health risk. The construction should have been preformed at dry dock where the chemicals and materials could be controlled. There was no regard to the health risks for passengers or crew members. The food was average and there seemed to be many waiters that were in training and not getting our orders correct. The service was very slow. There was a real language barrier that caused many of the service errors. The sports bar served very greasy food. I put 2 paper napkins under the fish I was served and it saturated both of them. We had a drink package and had many comments about how much we ordered. Pretty rude of the bar servers. Read Less
6 Helpful Votes
Sail Date: March 2018
We have just returned from the "Cruise from HELL" aboard NCL Sun. During our 15 night cruise, there was construction going on. There was insulation blowing around, paint dust blowing everywhere, the muster station doors were ... Read More
We have just returned from the "Cruise from HELL" aboard NCL Sun. During our 15 night cruise, there was construction going on. There was insulation blowing around, paint dust blowing everywhere, the muster station doors were closed off during DAYS of our cruise, the pool area was closed for a few days, sanding the decks, drilling, jack hammering etc from sun up until around midnight EVERY NIGHT. Our cruise was a complete DISASTER!! There was between 15% - 30% of the ship CLOSED on all days! A few of the specialty restaurants NEVER opened during the entire vacation. Many people have been sick with respiratory issues due to the nauseous fumes of the products they have been using while passengers are on board this cruise ship. The Sun is scheduled to be on dry dock for more renovations, but yet NCL chose to also inconvenience its passengers and put us all in danger as many of the Emergency meeting stations were not accessible while they were refinishing the deck floors on deck 6, the meeting deck. STAY AWAY from NCL! They don't care about their passengers...only saving money! This ship was quite old and dated. Many times, there was industrial fans running down the hallways as there were plumbing leaks. The crew did do the best they could during this situation. I particularly enjoyed Victor at the bar deck 11 aft. He was always smiling and trying his best. Room was OK. Read Less
1 Helpful Vote
Sail Date: October 2015
This was our first time cruising with NCL having sailed only with Princess on prior cruises. We went with no expectations and tried "not" to compare the Sun to the three Princess ships we had sailed but did find ourselves ... Read More
This was our first time cruising with NCL having sailed only with Princess on prior cruises. We went with no expectations and tried "not" to compare the Sun to the three Princess ships we had sailed but did find ourselves comparing a few times. Overall though we were very happy with the experience on board. A much more laid back crowd but then I guess that is what Freestyle cruising is all about. The ship, although a little smaller than the Grand, Golden and Ruby is still a large ship with plenty to keep you busy while at sea. Pool areas were often full during sea days with the good weather but generally were able to find a couple of seats within a short amount of time. Thought the entertainment was good with variety, They changed it up once or twice during the 11 days and brought new entertainers aboard. Food in the dining rooms was excellent IMO, and lunch and dinner in the Garden Cafe was generally quite good as well. The exact same breakfast options everyday get's to be a little boring, but, Princess was no different. We also had the free Ultimate Beverage Package which unlike Princess does not include bottled water, sparkling water or specialty coffees but considering they were throwing it in free with the room I'm not about to complain. We booked a guaranteed inside cabin but they dropped the price dramatically after booking so we called and were upgraded to a picture window ocean view ob deck 9 which was very nice. Enjoyed all ports of call. Acapulco, Manazanillo, Puerto Vallarta, Mazatlan and Cabo San Lucas. Really not much to see in Manzanillo and all the newest development and resorts are to the North of the Port, although the old downtown is right in Port. All the staff for the most part were friendly. Jonas, Keiran. Elizabeth, Lucas at the bars were our favorite. Dining staff was good. And my wife really loved Encep our room steward who had a different Towel Animal each night we returned to our room. Overall we thoroughly enjoyed our experience aboard NCL and I would sail with them again, especially if the price is right. Read Less
Sail Date: October 2015
My husband and I had been planning this trip for months and after such a positive experience on the Pride of America we could wait to be on another Norwegian cruise. The ship is very old and small. We couldn't get over how small ... Read More
My husband and I had been planning this trip for months and after such a positive experience on the Pride of America we could wait to be on another Norwegian cruise. The ship is very old and small. We couldn't get over how small the buffet area was. it was especially bad on the first day when everyone was trying to eat lunch at the same time. Once we set sail only the main buffet was open for lunch and the outside buffet would open at 3:00 PM. When the main buffet was closing and resetting for lunch. We couldn't understand why both buffets weren't opened with staggered closing times to be reset for dinner since the space was so small. The ship did offer pizza and pasta, but it was not in the same location as the buffet and was very difficult to find. They did offer a barbecue on the pool deck that helped with the lunch traffic on sea days. The ship is very chopped up and difficult to navigate through. All in all the ship is in major need of an overhaul in dry dock! I have never seen a cruise ship that had so few poolside activities. There were a lot of activities on the ship, but the ones I wanted to try were are during the day when I wanted to be at the pool in the sun. I would have liked more entertainment options in the evening starting around 6:00 PM, the dancing never starts on cruise ships until 9:45 or 10:00 PM. That's just to late for those of us that get up early. My favorite was Deal or No Deal game. I actually won $50.00 playing that game. The only good service I received on this ship was from my room steward and in the Casino. All of the other service I received was way below standard especially in the dinning rooms. Getting seating in the dining room was a chore. We were always the first or second couple to get to the dining room. After our table was assigned the server walking us to our table didn't know where the table was located. They were actually carrying maps of the dining room around, but still couldn't find our table. The service was very poor and slow in the main dining rooms you were left at your table for long periods of time before your order was taken and many times we had to request for items such as drinks, coffee, butter, cream and artificial sweetener multiple times. There was never enough staff at the pool bar for service and rarely were there employees walking around the pool deck asking if you needed anything from the bar. Acapulco - we did the city bus tour, shopping, and fort. This was a good tour and very informative. The shopping places they took us to were very expensive, Don't spend your money here, you can do better price wise in other ports. Manzanillo - we did the all inclusive beach getaway. This was a great excursion once we got there. The bus didn't have working air condition. Is is very hot in Mexico this time of year and we couldn't go on a bus without air conditioning. We were late getting away for our excursion and the bus still didn't have great working air conditioning. We were told to be back on the bus at 4:55 PM only to lean that the tour operator changed his mind and told half of the people on this excursion to be back at 4:30 and had an attitude with the ones that returned at the original time of 4:55 PM. No one ever told my husband and I that the return time had changed. There is not a true beach at this resort it is more like a cove. The pools, drinks and food are very good and it was worth the money. The time change of our trip messed up our entire evening and kept us from seeing the only show I really wanted to see. We did speak with the shore excursions manager and expressed out displeasure with the trip and the attitude of the tour operator. I did request a refund since my entire evening was messed up and I had spent almost $800.00 on shore excursions. He refused my refund and gave me a bottle of wine and chocolate covered strawberries instead. Much to our surprise, when we requested a printout of our ship account it had been credited with the cost of the excursion. Puerto Vallarta - We didn't do a planned excursion at this port and I'm really glad we didn't. This a a great port to walk around and shop. There is a market just outside of the port and you can get some great deals there. If you can't find what you are looking for you can take a cab downtown for $10.00 to the mega shopping center. Also, there is a great restaurant right where the market is that has great drinks, chips, salsa and cheese dip with high speed WiFi connection, so you can catch up with your family back home. Mazatlin - We did another beach break with a buffet lunch and two drinks included. The beach was beautiful! However, it was crawling with locals selling stuff all over it. Once you bought something they wouldn't leave you alone. After a couple of hours of this we got tired of it and when to one of the three pools for the remainder of the day. They take you by cab to the resort, so you are not locked into staying for the entire day. You can go back to the ship anytime you want. The tour operator was very nice and worked hard to make everyone happy. She was always smiling and very happy to help with anything you needed. Cabo San Lucas - My favorite port by far! It is just beautiful! Norwegian tried there best to ruin it with the awful tender experience, but we didn't let that bother us. Getting off the ship in the mornings was fine because we had planned excursions and were taken as a group to the tenders. It was getting back off the ship and on after dinner that proved to be challenging. We were in port overnight. The first day we tour the boat tour out to the Arch and went to the glass blowing plant. The Arch is beautiful and the glass blowing plant is amazing. The shop at the glass blowing plant is a great place to by inexpensive gifts. I couldn't get over the great prices there. If you have a lot of shopping to do skip the demonstration and go straight to the shop. You only get 30 minutes to shop and I could have stayed for hours. When we finished out tour we shopped around the amazing marina, after spending some disappointing time a Senior Frogs, where they said they had WiFi, but it wouldn't work. The marina is huge and you can spend an entire day just shopping and looking around. After a long day in the heat we decided to go back to the ship, freshen up, eat dinner and return to the marina to find a go WiFi connection. A lot of the stores close early in the Marina, and we didn't know that. We found a place to get some drinks and WiFi. We wanted to be sure to be back on the ship prior to 10:00 PM, because after 10:00 they only have one tender per hour running. I don't understand the thought process on this when you are docked in port from 8:00 Am until 2:00 PM the following afternoon. We were back at the port ready to catch the tender at 8:30 PM. We had to wait forever for the tender to arrive and once it did we were told that we couldn't get on the tender because it was rocking too much. Everyone trying to get back on the ship was not happy and expressing their displeasure with the process. They finally let us on the tender that was rocking too much and we arrived back on the ship at 10:00 PM. That is a very long time to wait for a tender. We later learned that they only had two tenders running. This is unacceptable to me in the service area as we only have limited time at ports and on the ship before we have to return home to the real world. The second day we went horse back riding on the beach in beautiful Cabo. You get some great views of the water and your picture taken on you on your horse with the beach in the background. This is a great excursion to do on your second day in port. You get back to port in time to shop a little more before you get back on the ship for the last time. Our inside cabin room was plenty for us as we are not in the room much at all. The shower is very small and makes it difficult to shave your legs, but other than that there was plenty of room for two during our 11 day cruise. The bed on the other hand were awful! They were so hard and lumpy that my husband and I had to take Advil PM in order to be able to sleep. 11 days is a long time to sleep on a lumpy, hard bed! Our needs were met by our room steward everyday. We always received prompt service when requested and we had fresh ice in our ice bucket each time we returned to our room. He kept it very clean and was the only employee that we felt deserved additional tip money from us. I've had better food on other cruise lines and a menu that changed every night. They had a standard menu that never changed and the other side of the menu did change each night. I had two good pasta dishes, but other than that my taste buds were left lacking. The best meal of the day was breakfast at the buffet and I didn't get my baked Alaska that I so look forward to each time I cruise. Do yourself a favor and purchase the specialty dining package when you book this cruise. We ate at the steak house one night and the service is what we have grown to expect from the main dining room on the cruise ship and the food was excellent! I feel like I must mention as stated earlier in this review how poor the service was in both of the main dining rooms. Also, there was supposed to be a dress code in the Seven Seas dining room. However, it was not being enforced. Why do cruise lines force us to shove all of those nice clothes in a suitcase along with our casual clothes while trying to keep our luggage under 50 pounds since we have to fly to the port only to find it was totally unnecessary to begin with? Either make the entire ship cruise casual or enforce the dress code. This is very frustrating for us rule followers! The entertainment was decent. We missed the O What A Night Performance, because of the problem with our shore excursion. Most of the entertainment seemed geared for an older crowd and I have to admit that I felt like one of the youngest adults on the ship at the age of 44. The disembarkation process needs serious help! That process was the biggest mess I have ever seen. If you are going to do easy walk off at anytime and handle your own luggage you have to go down to deck 3, deck 5 is too steep for luggage. All of the no US Citizens have to go through immigration. They are told to be in the observation lounge at 6:00 AM. Yes, you guessed it people didn't follow the rules. The ship docked an hour early and we were scheduled be able to walk off the ship at 8:30 AM. They were still looking for all of the non US Citizens at 8:30. They tried many times during the 1 1/2 hours we waited from the time we docked to locate these people, but had a very hard time. We could have exited the ship early had it not been for these people. Once again the rule followers were punished for the actions of a few rule breaking people. We were able to get off the ship a little after 8:30 AM, getting a cab and over to the airport was very easy. This was our fourth cruise and we have never experienced such and unorganized lengthy disembarkation process. I'm not sure if the cruise line, port terminal, or immigration is to blame for this one. All in all we enjoined each port and I would love to return and spend more time in these lovely places. However, if I could find the same itinerary using a different cruise line I would definitely take them instead of Norwegian in hopes that the cruise line would provide a more updated ship, better customer service, better meals and more accommodating entertainment times and a comfortable bed to sleep in. Read Less
Sail Date: June 2015
We just got back from the Alaska Seward to Vancouver cruise on the Sun ship, the ship is small so there is only 1 show to choose from each evening. Also the two buffets serve the same food and are only open until 11:30 so if you are ... Read More
We just got back from the Alaska Seward to Vancouver cruise on the Sun ship, the ship is small so there is only 1 show to choose from each evening. Also the two buffets serve the same food and are only open until 11:30 so if you are looking for food late at night you have to choose a limited menu in the sports bar or room service, which charges 7.95 per delivery. The two dining rooms also serve the same menu so it doesn't matter which one you go to. both close early 9 and 9:30 PM the food is just average, nothing spectacular but better than the buffets The ports that you stop at are good, although time is very limited, we felt very hurried even on our tours, they say there is an easy 1 mile walk, I'm not sure who it's easy to. We wished we could have spent more time there. the staff is wonderful and very courteous and helpful, food was disappointing, some cold and french fries were tough. I would not do another Alaska cruise. but I loved the Cities we visited. Read Less
Sail Date: October 2011
This was a disappointing cruise in many ways. However, to be fair, I will mention the good points first. Embarkation was easy and uneventful. The cabin we booked was a mid-ship balcony and it was very nice and I thought spacious. The ... Read More
This was a disappointing cruise in many ways. However, to be fair, I will mention the good points first. Embarkation was easy and uneventful. The cabin we booked was a mid-ship balcony and it was very nice and I thought spacious. The steward we had assigned to our room was very professional and went out his way to help his guests. This young man was head and shoulders above any of his coworkers in regards to making the customers feel comfortable and happy. The Mandarin Spa was very nice and the masseuse was very professional. The spa experience was my first and I was quite pleased with the service. The food staff was just the opposite of the steward. They were not very pleasant to their customers and seemed to be unhappy as a whole. They were not attentive at all. If you wanted a glass refilled you had to call them over almost every time. I was served orange juice in an obviously broken glass. The waiter acted as if it was no big deal. The food was mediocre in all the regular price included restaurants. The menus didn't vary much between the two included restaurants either. We did try the Italian restaurant and it was pretty good. The buffet was very disappointing. The food was bland and there was not much variety. The presentation of the food there reminded me of a high school lunch room. The service from the information desk was almost non-existent. We tried to call down to get the menus from the restaurants to decide where to eat and got transferred to another number 4 times and never got an answer on the menus. Another time we needed an address to try to have an emergency credit card mailed to the ship's next port and the person at the desk said we'd have to walk down to the desk to get the address. I still can't imagine how hard it is to read an address to someone over the phone. We were also supposed to port in Grand Cayman. We pulled in to port under windy conditions. The Carnival Victory was tendering her passengers to port when we got there. We were told that we would not be able to port because it wasn't safe. I was disappointed but tried to understand taking the Captain at his word. The only problem there was we were only offered a rum punch for not getting to port and the was only offered for a one hour time period that night. Two days later we were due to port at Great Stirrup Cay. NCL's privately owned island. The winds were much stronger but yet we were able to tender ashore here. I expect the fact that NCL was not charged a port fee here and all profit goes into their pocket had some bearing on safety in this port. Read Less
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.7
Enrichment 3.0 3.3
Service 3.5 4.1
Value For Money 3.5 3.8
Rates 4.0 4.1

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