1 Helpful Vote
Sail Date: August 2019
My family and I wanted to take a end of the summer vacation together. We cruised August 16-19th. We honestly decided to cruise Norwegian because of the open bar, because we normally cruise Royal Caribbean but drink packages for 20 is a tad ... Read More
My family and I wanted to take a end of the summer vacation together. We cruised August 16-19th. We honestly decided to cruise Norwegian because of the open bar, because we normally cruise Royal Caribbean but drink packages for 20 is a tad expensive. Norwegian open bar was really not worth it the staff was so rude and made the guest feel unwelcome like we were annoying them. The food on the ship was disappointing. A lot of the food was like hospital food with little flavor. The service from the staff was horrible. The majority of the staff including the bartenders and waiters was that they appeared to be annoyed by the guests and seem to have a careless attitude about providing good service. I have travelled on other cruise lines so I understand what quality customer service is and it was not there on this trip. When I would approach a staff member with a simple question no one ever seem to have an answer and the majority of the staff was not able to communicate basic english to answer questions like “where is the bathroom”? Or “what time are we scheduled to be at our next destination?” We upgraded one of our rooms to a balcony and it wasn’t worth it. The room was so tight that you literally had to jump over one bed to get in the room. I really wish I had a picture of that mess. Also, before cruising I was told I had to put a $300 hold per room. I did not have to do that my room key was disabled from making purchases which was fine I did not want to make any purchases. So if your wondering I set my payment to cash on checkin and never went to the service desk to change it. No $300 hold and cards disabled. For smokers they don’t sell Newport’s so don’t run out. Based on this experience this will most likely be our last cruise with Norwegian. Read Less
2 Helpful Votes
Sail Date: July 2019
The food was bad, the waiter was good but there seemed to be no excitement from the staff. The freestyle meals are cold and not friendly. The smoke on the ship from the casino was horrible. You could smell it 2 floors down in the ... Read More
The food was bad, the waiter was good but there seemed to be no excitement from the staff. The freestyle meals are cold and not friendly. The smoke on the ship from the casino was horrible. You could smell it 2 floors down in the dining area. The staff on the ship were not educated on events and where to go many times we asked. We have cruises many times and this was probably the most disappointing cruise we have ever been on. Our cabin was nice and we enjoyed having a balcony but when we tried to sit out there the people in cabin 8051 were smoking. We were not told this ship allowed smoking or we would not have scheduled a cruise in this ship. The staff when we got off the ship in customs were very rude to everyone getting off of the ship. We will probably not cruise with Norwegian again. Read Less
Sail Date: May 2019
Went on Key West-Cuba cruise as part of a group.. Very disappointed with customer service both on board and contact with company. First day they closed the pool all day due to love bug infestation as well as Great Outdoors Cafe but did ... Read More
Went on Key West-Cuba cruise as part of a group.. Very disappointed with customer service both on board and contact with company. First day they closed the pool all day due to love bug infestation as well as Great Outdoors Cafe but did have it ready by Day 2.. Had "handicap accessible" room which was fine-our room attendant was wonderful. Chose the 3 night specialty dining pkg. as one of our choices (also did shipboard credit).All 3 specialty restaurants were good-Le Bistro, Moderno Churrascaria and La Cucina( veal dish was very salty)-all had excellent wait service and food was very good.However, unless you know where they are and how to get to them it can be a challenge. Ate in Main dining room last night-was supposed to eat with our group but the the reservation time was changed by the staff and the person in charge of our group wasn't told, so we ate by ourselves. Food was good-nothing to rave about. Asked for a Coke and got a cappuccino instead. Did eat in the Garden Cafe and Great Outdoors Cafe for lunch a couple of times-food was okay-again nothing to rave about but wait staff were very good. Only one entertainment show nightly in the main theater, except last night had an extra "adult" show. Key West port-we had to be transported by trolley b/c ship pulled into military port and brought back the same way, but there were enough trolleys/trams running every 10-15 min back to ship. Ship was pretty quiet-not many kids on board. Cuba portion was good-ship pulled into main terminal-easy access into town. Did not like the fact that you have to pay for bottled water esp. if you need it for medical reasons-found out after 2 days I could get ice water delivered to room if requested but can't bring back any water/drinks from outside ship back on board-you can bring back empty bottles/travel containers. Also was told I had to pay for regular coffee in restaurant but not up in buffet/cafe (which I found out later on was incorrect-only specialty coffees are a fee). Drinks were okay-part of our pkg. but watered down. No real duty-free shopping to speak of-small place on deck 7 next to smoky casino-1 store divided into sections, and jewelry place across from it. Was a small place selling Cuba-theme items on Atrium level open after we got to Cuba and did have a few table on Atrium selling cheaper jewelry. Ship layout is poor-restaurants all on one side and had to go up/down 1 level to get to Main dining room from Level 5. Had to go through main buffet place to get to Garden Cafe. Too much Cuban/Spanish music-would have liked them to have a variety but the same type every day by the pool was a bit much. Did not partake in the shipboard activities-none really were very appealing or caught our interest. Some of the staff should be able to understand English and seem to not understand at times when I asked basic questions-if they were not sure then they should be told to ask another staff member to help (the coffee issue). I don't think I will travel on this ship again and not sure if I would travel again on Norwegian- wrote to customer service after trip and still haven't heard back from them (it is now July). Read Less
1 Helpful Vote
Sail Date: January 2019
Wanted to see S America, a Gold Member and travel with 4 other couples 5th cruise! NCL this was the worst cruise, our toilet would not flush on demand, button pushed nothing ... middle of night it flushed reported numerous times! ... Read More
Wanted to see S America, a Gold Member and travel with 4 other couples 5th cruise! NCL this was the worst cruise, our toilet would not flush on demand, button pushed nothing ... middle of night it flushed reported numerous times! Restroom stall doors held on with electrical wire ties(casino men's room). Mens room at The Windjammer had a hole in the wall covered by cardboard and duct tape. Every other NCL cruise we have been on while in port they cleaned the windows not on the Sun! Water spots on most of our pictures. The windows were either dirty or there were numerous window fogged from loss of vacuum! We made reservations for ten in different resteraunts and many times they sitted us at different tables when there were large settings available and were not used while we were there! Shame on NCL! We are looking to cruise Australia and New Zealand later this year and we( all 5 couples) are not sure we will chose NCL this time! One bright spot was Freddie the Bartender at the Champayne Bar! Read Less
1 Helpful Vote
Sail Date: November 2018
Went with a group of friends and enjoyed the cruise. A lot of stops, probably too many but most were interesting. As a senior citizen it was a little tough keeping up with all the activity. The food was average and I was a little ... Read More
Went with a group of friends and enjoyed the cruise. A lot of stops, probably too many but most were interesting. As a senior citizen it was a little tough keeping up with all the activity. The food was average and I was a little disappointed in it but I didn't go hungry and the service and staff were excellent. Went a couple days with a blower in my room because of a water leak in the cabin, that was irritating to say the least. Then on the last three days the toilets in my cabin (and others) worked intermittently necessitating finding a public one somewhere. This was my first with Norwegian cruise lines and my 3rd overall. The entertainment was good and I enjoyed the short programs. I felt that on a 15 day cruise the shore excursions were too expensive for that number of days and started doing excursions from the pier. Loved the ports and would like to return for longer stays. After the experience with the cabin issues I'm not sure if I want to go on this cruise line again. Read Less
1 Helpful Vote
Sail Date: October 2018
We cruised with friends and picked this ship because we wanted to see Cuba. I checked Cruise Critic and wasn't expecting a superior experience. However, to my surprise, it was one of the best cruise experience I have ever had. We ... Read More
We cruised with friends and picked this ship because we wanted to see Cuba. I checked Cruise Critic and wasn't expecting a superior experience. However, to my surprise, it was one of the best cruise experience I have ever had. We usually cruise 2-3 times a year, typically, to get out of the cold so we have been on lots of cruise lines and ships. The staff on the Sun, on many numerous occasions, went out of their way to help us and always with a smile. The food was fabulous and we joked and had fun with the service staff. Everyone was professional and pleasant. I can't say enough about the ship ( staff was always cleaning ), the warm and friendly staff, and Cuba was a fabulous port. The only downside I had was the comic who decided he needed to insult only one side of politics. As many of the "comics" today do, targeting only conservative women and insulting their looks or weight, is not comedy, in my opinion. It was so bad, I can to complain to the entertainment director and was told he heard it too and it was inappropriate and would talk to him. Hopefully, that happened. I came to cruise to have a great time, which I did, not to be insulted. The other shows were wonderful. Read Less
Sail Date: September 2018
We've been trying other cruise lines to evaluate for future cruising. Norwegian offers a nice variety of excursions. Staff was very accommodating. Ship was very clean, food was good and a decent variety. Specialty dining was nice. ... Read More
We've been trying other cruise lines to evaluate for future cruising. Norwegian offers a nice variety of excursions. Staff was very accommodating. Ship was very clean, food was good and a decent variety. Specialty dining was nice. We booked specialty dining in LeBistro, Cagney's, and Moderno. LeBistro was our least favorite. It took well over 2 hrs to serve us (party of 2). Cagney's service was very timely. Steaks were good, atmosphere very pleasant and relaxed. Moderno did a great job simulating the Brazilian style restaurants. I wasn't in favor of the dessert options and our server wanted to go over and beyond to find something to my liking. Overall, staff was fantastic! Norwegian is in our top two pics. The excursion choices were minimal. We booked one thru Norwegian for Belize. It was rather disappointing; poor spot for snorkeling and not a good representation of Belize waters (the other excursion was cancelled). Belize City is a better port for water quality. We found an independent tour company in Cuba that offered more options. Our favorite was the food tour in Cuba. Read Less
1 Helpful Vote
Sail Date: September 2018
This was our first time sailing with Norwegian. I did have some concerns leading up to the sailing after having read some of the reviews, but I had nothing to worry about. Embarkation and Disembarkation were easy. Consider doing the ... Read More
This was our first time sailing with Norwegian. I did have some concerns leading up to the sailing after having read some of the reviews, but I had nothing to worry about. Embarkation and Disembarkation were easy. Consider doing the self-assist disembarakation if you can manage it. Self-assist is the first group off the ship. We were off the ship and cleared immigration in minutes. We had a balcony stateroom on the starboard side. Our steward Nelson was excellent. The room was clean, quiet, spacious with lots of storage. There were two minor issues with the room, but they were dealt with promptly by Housekeeping and Guest Services. As part of our booking, we had two free promos: Ultimate Beverage Package and 3 specialty dining options. My boyfriend loved the mango daiquiris. For the specialty restaurants, we chose Cagney's steakhouse, Le Bistro and Moderno. Each was a different dining experience which is what we were looking for. Highlights: Cagney - the grilled sea bass and bison steak. Make sure you get the bison steak medium rare, as recommended by our server. Le Bistro - the duck and chocolate napoleon dessert Moderno - the Brazilian cocktails were tasty, but strong. Meats were delicious, but I was impressed with the salad bar selection. MDRs were great too. We had breakfast most days in Seven Seas. We had dinner our first night on the ship at Seven Seas and had a wonderful server, Betina, look after us. Thank you Betina. The buffet was the wink link for me. There were some good options, but I found it mediocre at best. Itinerary changed just before we boarded. Instead of Great Stirrup Caye in Bahamas, the port became Key West and that suited me fine. Ports: Key West - we went out on our own and walked and walked and walked all the way to the southernmost point and back. Lunch was enjoyed at a local restaurant. Havana - went out on our own and walked and walked and walked. We ended up at the waterfront and old fort. Not touristy in that area at all. We enjoyed lunch at a local restaurant. As a Canadian, I was always told that Cuba was great, but the food was lousy. Our lunch was delicious. We had a seafood platter and roasted chicken dinner. The sangria was outstanding. The owner and staff couldn't be more accommodating. Remember to visit the Artisan Marketplace in Havana. I picked up some nice pictures for framing. Harvest Caye - Took a shore excursion to a chocolate factory. The shore excursion description is deceptive. The chocolate factory is a cacao family run farm. They showed us how they made chocolate and took us on a tour amongst the cacao trees. Please note there is steep climbing involved so wear proper footwear and it's not a good tour for anyone with mobility issues. We had a traditional belize lunch at a restaurant. Delish. Picked up a few gifts. Marie Sharp hot sauce is outstanding. Final stop was a Mayan village to see how they lived and we learned how to make corn tortillas. Lovely people, very welcoming. Costa Maya - shore excursion to the Cacchoben mayan ruins. Arturo was our guide and the tour was Informative and interesting. All in all a wonderful holiday. Just remember to bring a hat, lots of sunscreen and maybe a few extra pieces of clothing because it was Sunny and HOT. Read Less
Sail Date: August 2018
Entertainment on embarkment day was great, they really tried to get everyone involved and you could tell they really enjoyed what they were doing. The ship it's self was ok but definitely don't look like it was refurbished ... Read More
Entertainment on embarkment day was great, they really tried to get everyone involved and you could tell they really enjoyed what they were doing. The ship it's self was ok but definitely don't look like it was refurbished this year, the windows looked like they needed a good cleaning. Room attendant did a great job , he was very attentive and polite. Dining room service left much to be desired starting with my water glass sitting empty for over 10 minutes and if it was peak time it would have been understandable, they should also try to smile alittle. Food was "ok" in the main dining room. I'm not much of a beef, pork or seafood eater so it was a very limited selection. The photographer did a awful job on the last evening, there were 8 of us in my group and me being the tallest had me standing behind everyone else on the stairs so I looked like the lighthouse towering over the rest of the ladies. Stirrup Cat was a absolutely beautiful experience as well as great service there. My experience as a whole was much better on Carnival. Read Less
Sail Date: July 2018
I went a group of my friends to celebrate a birthday for her daughter. We had a lot of fun my wife and I, this was our first cruise. We did events as a group, which was great. Everything about the cruise went smoothly, the crew was ... Read More
I went a group of my friends to celebrate a birthday for her daughter. We had a lot of fun my wife and I, this was our first cruise. We did events as a group, which was great. Everything about the cruise went smoothly, the crew was wonderful and took very good care of us. The food was great, service great, events great, hospitality great. Yes, I would like to go on another Norwegian cruise. I would like to take an Alaskan cruise the next time we go. My friends and I are planning our next trip and it is probably going to be with Norwegian. We did not do any excursions because of time in port. Service was impeccable. On-board activities were excellent which made the cruise even more enjoyable. Dinning on the ship was wonderful! We only had one port of call. I was told that the port we were suppose to stop at was closed. So, we were re-reimbursed a portion of the fee. I would have preferred that you found another port to make a call. But, I also enjoyed the day on the open sea. The stop in Nassau was only about six hours, I think since we did not have a second stop we could have stayed overnight in Nassau to enjoy the night life and casino. Overall, this was a very enjoyable first cruise. Read Less
1 Helpful Vote
Sail Date: July 2018
We planned this cruise for about a year and was so excited to see Cuba before it became "Americanized." This particular cruise was the only one that fell within our timeline for our group. The embarkment and disembarkment at ... Read More
We planned this cruise for about a year and was so excited to see Cuba before it became "Americanized." This particular cruise was the only one that fell within our timeline for our group. The embarkment and disembarkment at Port Canaveral were fantastic. When we walked onto the ship, there was no one to greet us or direct us. We simply wondered the ship - checking it out. We joined the cruise director who was giving a tour of the ship. Our luggage arrived timely. Our room was small but clean. Good thing it had been cleaned before we arrived because our steward did not touch it again. The towels were left laying on the floor for days, and we eventually ran out. The food was left in our room. No tidying up at night time and no towel animals. The food on the ship was less than satisfactory. The few restaurants included in the reservation had only a few choices. It was the same food each day. The wait staff was so rude. They would literally take the plate out from us while eating. They cleaned our tables while we were still eating. The other restaurants on board were pricey. Alcohol was complimentary and a wide variety was available. The ship's customer service center lacks professionalism. They act like they are bothered if they have to answer a question. The bars and entertainment were good. The casino was just ok. The cruise director and staff were fun. Shows were professional. Entertainment was offered nightly, except for the overnight in Cuba. Half of the crew was given leave to go enjoy Cuba. That is great for them, but a lot of the ship was closed and service was slow because few staff members were left on board. Speaking of Cuba - don't go! It is just filthy. Bathroom facilities are non-existant. The "restaurants" are so dirty that we didn't eat or drink while ashore. We had to take our own toilet paper and drinking water from the ship. Make sure you attend the seminar on what to do and not to do while in Cuba. The locals were not friendly. There was no place to shop. It is stiffling hot and there is no breeze. The stinch from sewage in the streets is nasty. Some areas are great, but other areas are not. The women and children were begging for money and some were charging $5 to take pictures of them. We went on the cigar, rum and art excursion. It was interesting. We bought cigars, rum and coffee while on the tour because of price and quality. Our souvenirs were purchased from the ship giftshop because there was nothing to buy downtown. If you do decide to go, hold tightly onto your valuables while out and about in Cuba. Read Less
6 Helpful Votes
Sail Date: June 2018
Each year, we take a cruise with our friends and leave the kids home with the grandparents. This is our third year and we've cruised with Royal Caribbean, Carnival and most recently, NCL. As a family, we've done at least three ... Read More
Each year, we take a cruise with our friends and leave the kids home with the grandparents. This is our third year and we've cruised with Royal Caribbean, Carnival and most recently, NCL. As a family, we've done at least three Disney cruises over the last 10 years. I provide this as context to my overall cruise experience. I'm sure there are those that have done more and those that have done fewer. The ship was in very good shape. The pool, casino, restaurants, bars, staterooms and other public areas were clean and fresh. New carpet in many of the hallways and dining areas. The bars were nice and had great ambiance. The staff was helpful and available, although they weren't in your face (which I prefer). Having cruised the Bahamas several times, we didn't even get off the boat in Nassau and, instead, decided to take advantage of the pool while most of the other guests went to shore. The pool was very nice, although the pool deck got dangerously hot. To the point where you couldn't sit beside the pool without a towel between you and the deck. You couldn't even walk more than a step or two without shoes/flip flops. I'm not sharing this so much as a complaint as this has been my experience on other ships, but more of a cautionary tale. There were not many activities for kids on the pool deck (slides, climbing walls, etc.) which was fine with us as were were with a group of adults. It was actually kind of nice. The private island was great! Beautiful beaches and crystal clear water. There were lots of rocks and ledges to explore (bring or rent a mask and snorkel). On the downside, the bars were few and far between. The bar staff was accommodating and would give you a few drinks at a time until about an hour before you had to leave the ship. Then they got a little more guarded with how many they would give you. Also, the facilities to rent things were centralized, which made it difficult to lug the floating mats down the beach to your location. Alcohol - Warning - We 'liked' the idea of free (at no additional expense) drinks, but the beer selection was awful (only a handful of beer - Coors Light, Miller Light, Stella, etc.). Not a single craft beer or IPA on the ship. Also, it was obvious that they were using bottom shelf/house liquors to make their drinks. I'm usually ok with that, but there was a lot of confusion as to what liquor was considered 'premium' vs. what was covered under the package. Balcony- If you are travelling with a group, NCL WILL NOT open the balconies between staterooms. They gave me an explanation that the coast guard won't let them due to safety reasons, but that sounded like a corporate talking point. iConcierge App - This thing was atrocious. You have to pay $9.99 per person to use it for your cruise, but it isn't worth $.99. You had to go through a long process to add everyone in your group to the text portion of the app and then you weren't able to group text (or at least that we could figure out). Also, all of the activities were grouped by category which made it very difficult to see what was available at a given time. All in all, it was a great cruise. The entertainment was good and it was very relaxing. The food was good and there were some decent choices. Would cruise this ship again, but would love to see them address some of the areas that were lacking. Read Less
1 Helpful Vote
Sail Date: June 2018
Absolutely loved my experience. The ship was beautiful, the crew was so polite at all times, food was delicious. My balcony room was amazing and we are so glad that we upgraded. The bars were excellent. I am now currently looking for a ... Read More
Absolutely loved my experience. The ship was beautiful, the crew was so polite at all times, food was delicious. My balcony room was amazing and we are so glad that we upgraded. The bars were excellent. I am now currently looking for a cruise to book for 2019. Would recommend this cruise line, cruise ship, and the cruise itself to anyone looking to cruise. It was a great first cruise for me. Their private island was absolutely stunning. Great bars and food. Plenty of lounge chairs for everywhere. Had a ball in the water with my friends. I did not travel with children, but there were plenty of families there with their children of all ages. The ship did hosts a number of parties and get togethers which were a lot of fun. The comedy show was hilarious. I cannot wait for my next cruise in 2019!! We are booking now! Read Less
1 Helpful Vote
Sail Date: May 2018
It was a group sailing, however, no straws are available on this ship. Table dining was okay at the Seven Seas would stay with Four Seasons. The Prime rib was tough, I am still waiting for extra towels and pillows in my cabin. The ... Read More
It was a group sailing, however, no straws are available on this ship. Table dining was okay at the Seven Seas would stay with Four Seasons. The Prime rib was tough, I am still waiting for extra towels and pillows in my cabin. The coffee tasted instant, so I spent my time going to the specialty bar to get Cafe Bustelo. Embarkation process Port Canaveral on point. I went to the spa area ( i wear oxygen) and I really felt discriminated I read brochures and I was passed over. My cabin bathroom was not working was told by guest services to use the public bathroom. They encourage you to use more of the buffet than the restaurants for breakfast and lunch. I had to break up a conversation to ask them to refill the scrambled eggs. The shore excursion at night in Cuba at the Tropicana is awesome but the service is slow, the weather is muggy at night bring a hand fan for electric portable fan. Read Less
1 Helpful Vote
Sail Date: March 2018
Went with Group of approximately 140. I and my companion, Boris Rossini, have been going with this group to several destinations 2 times a year. The ship is lovely once one masters the layout. It took us a couple of days to get it. ... Read More
Went with Group of approximately 140. I and my companion, Boris Rossini, have been going with this group to several destinations 2 times a year. The ship is lovely once one masters the layout. It took us a couple of days to get it. Our cabin was serviceable, clean with a comfortable bed. The dining room was fine and we always found items that suited our palates. We had dinner as a group in the Seven Seas Restaurant and preferred breakfast and lunch in the garden cafe. There was always some activity going on and we went to serial shows. Service staff was excellent. This is a route we had cruised before, so we did not go on any excursions but went out at all ports except Cozumel. We had an issue with a mistake in our status. Our group had the UBP plan which was not reflected on our ID card and this caused us frustration every time a drink was ordered. We were told to go to customer service to get this corrected. They advised we needed something in writing showing our status. Our travel agent who was with us had customer service fax her manifest to your Miami office. Of corse since it was the weekend, nothing could be done till Monday. We went to customer service on Tuesday and they still had no answer. It was not till our 6th day that this was corrected. So frustrating and embarrassing!! Instead of enjoying our trip we had to visit customer service 3 times. And the fourth to get the new card issued. Errors happen but there should be a better way to correct an issue. It should not take 6 days. Read Less
3 Helpful Votes
Sail Date: March 2018
This cruise was actually pretty fun, it just had nothing to do with NCL, or the crew of the Sun. First the good: Embarkation and disembarkation were both very smooth out of Miami. We were part of a wedding group, so there was a ... Read More
This cruise was actually pretty fun, it just had nothing to do with NCL, or the crew of the Sun. First the good: Embarkation and disembarkation were both very smooth out of Miami. We were part of a wedding group, so there was a coordinator there to answer our questions, and keep us together. The Sun had been delayed coming back into port, so the embarkation was delay, but we were still permitted onboard ahead of the other guests, and the three rooms that they promised would be ready were indeed ready for us right when we walked on. My wife and I did enjoy our room very much, mini-suite cabin number 1204. The room was the same size as a regular balcony room, with a larger bathroom area attached to it. The full size soaker tub was nice, as was the extra closet space and vanity. The room was worth the price, and the room attendant was also good, although I never met her. We selected that specific room due to the fact it was adjoining to the owners suite, where the bride and groom stayed. NCL was never able to get the adjoining door open, but using the hallway doors was not a big deal. The owners suite was also nice, as you can gather/talk in the living room. While underway, the wind on the balcony makes it borderline un-usable though, as it faces forward. We had another couple in the group stay in an aft-penthouse with a balcony of the same size, but very different feel to it, as there was almost no wind. The specialty dinner we had was good. As these dinners cost extra, we expected the food to be good, but I wanted to be fair and include Cagney's food in the positive section. Unfortunately, the bad is a longer list. I did not realize how the service on a cruise sets the mood for the entire ship. This was my sixth cruise, on my third cruise line. I have been on short and long, domestic and overseas, and this was by far the worst service I have experienced. It is impossible to accurately relay the frustration we experienced throughout the four day cruise. I heard one guest say the staff 'had all the energy of a Motel 6 clerk on an overnight shift'. I thought that was very well stated. Nothing upsets me more than apathy, and it was running rampant on the Sun. Even in Cagney's, dinner was well over two hours for a table of six to get out the door, cutting into the other options you have for the evening. Spotting a staff member smiling became like a Where's Waldo search. The shows and talent on board are always a highlight of our past cruises. We went to one dance show, and one comedy show and gave up wasting our time. There were next to no activities on the pool deck, and things shut down much earlier on this trip than our previous five. This cruise took place during spring break, and even college kids could not liven up this morbid staff. We have been on a RC cruise that was similar and discovered it was the last cruise for most of the staff after having been on the ship for You have to walk through a bunch of rooms to get where you want to go. On our other ships, you can avoid this by using walking down the decks on the outside of the decks. On the Sun, there is no going around, so if you want to the dinning room for breakfast or lunch, you have to walk through the buffet area, as well as other rooms. I would recommend staying toward the stern of the Sun (better yet, stay on another ship). If you get the beverage package, pack a ton of patience. Pack a ship-load of it, because you will be waiting a very long time for drinks. To make the purchase worth it, you almost cannot do anything else. Along with the overall mundane atmosphere and mood, this is the biggest difference between this cruise and others (possibly connected??). On other ships, they have staff walking around taking orders, the bar tenders know what they are doing, they are happy, they remember your order after a day or two. We eventually tired every bar (I think), and I cannot recommend any of them. The service in the main dinning rooms was the best on the ship, and even there it was only satisfactory. The price. If this had been a cheap, or discounted rate, it might make it more understandable. We paid $2600, not including the excursions, gratuities, or extra charges you rack up on board. For instance, a chocolate martini runs almost $20, and the drink package covers $15, so you pay the difference. Sometimes they tell you the difference, most of the time, they do not. We had an extra $150 or so added to our bill, but some of the other couples on our trip had far more than that, sometimes without every having had anyone tell them they were being charged. There were no specialty drinks, or even drink menus, staff did not know what they had, and didn't seem to care. One bar made everyone stand in a single file line on one end of the bar to order, like you were waiting in line at a bank (there was no one sitting at the bar, all the seats were open). Excursions: Our itinerary was to Key West, that we really enjoyed exploring ourselves, and then two stops in the Bahamas. We went on the Blue Lagoon excursion in Nassau. It was pretty good, there was a good amount of wind that day, causing a natural lazy river flowing through the lagoon. We loved walking up to the waters entrance and floating down with the current. If there had not been a current that day, it would have been a disappointment, as there was nothing else to do there, and the water was only 2-4' deep. Our other port was on Grand Bahamas Island, where there were water sports we were interested in, but the wind was too strong that day. Thank the Lord I went with a great group of friends and family that I enjoyed hanging out with and having fun with, love you guys! Bottom line with NCL...If they read this review and called me up and offered a free cruise for my wife and I, I would have to seriously consider on whether or not to use it. Read Less
3 Helpful Votes
Sail Date: September 2017
This cruise was selected because it was the best option for a Vancouver - Alaska return cruise. I have cruised well over a dozen times but this was my first time on an NCL ship. Normally we are welcomed by several of the ships crew ... Read More
This cruise was selected because it was the best option for a Vancouver - Alaska return cruise. I have cruised well over a dozen times but this was my first time on an NCL ship. Normally we are welcomed by several of the ships crew members as we step into the ship but there was hardly anyone there. People in my travel group were supposed to report to Deck 12 and arrangements were in place for this, but on boarding, they were told that Deck 12 was closed. It was only closed to the normal passengers, not passengers in my group. There should have been some arrangements to tell people that Deck 12 was open for a specific group and people belonging to this group need to go there. Staterooms were not accessible at the appointed time; we had to wait beyond 2:00 p.m. The housekeeping carts were left almost all day in the hallways of the staterooms. I believe that the freestyle dining does affect the timing of housekeeping. With appointed dining times, housekeeping can gauge who is dining and who is not, and as such, are able to work within certain hours. Freestyle dining confuses this, I found that the buffet areas were inadequate. The Sun is not a small ship, but I found the the main buffet area to be relatively small. I was part of a large group and would like to commend and thank the member of staff who was assigned to take care of our group and so kindly assisted the group with our needs. Read Less
1 Helpful Vote
Sail Date: August 2017
We purchased the soda package, only after asking many questions, and writing down the answers. What kinds of soda are available? I'm a diabetic do you have diet orange? Yes, no they did not! Do you have diet tonic water? No they did ... Read More
We purchased the soda package, only after asking many questions, and writing down the answers. What kinds of soda are available? I'm a diabetic do you have diet orange? Yes, no they did not! Do you have diet tonic water? No they did not!! is this cans of soda? Yes, no it was not!! Will i be able to have cans of soda in my cabin, with this package? Yes you will!! Everything about the package was a total lie!! My husband is not a soda drinker, but we had to purchase the soda for both of us, ok. Total waste of money we could have had the cans of soda i wanted delivered to my room with the money we spent on the misleading soda package. A couple of the land excursions, were not described the way they really were, and that was very disappointing. We also had a french agent when we were getting on and off the ship in ports, he was a nasty man!! Barking at "passengers" you know paying clients!! Who help pay his salary! I was at one point getting back on the ship the plastic white trays were backing up and our stuff was coming i took two of the empty containers and was stacking them up, he screamed at me "don't touch them that is my job!!" i stopped and picked up my stuff and left. I wanted to "THEN YOU NEED TO DO YOUR JOB, SO WE DON'T HAVE TO" Some of the ramps getting on and/or off the ship were horrible!! Way too steep!! Very hard to handle. We had a man in our group who didn't get off at a couple of our destinations after looking at it. I think that is unacceptable. The women who greeted us for dinner in dinning room, was another person who really needs to think about her job! She was rude to us every single time we went to the dinning room, our group was large 12 or 14 people, but she was very nasty, didn't like the idea that we wanted one table. The waiters, servers were excellent!! Read Less
2 Helpful Votes
Sail Date: June 2017
What a pleasant surprise with Norwegian Sun, I was expecting an old ship with miminum fun activities, but I was wrong. Ship is in good conditions (only bad part is that pool is not covered), Cagneys and Moderno restaurant are the best, ... Read More
What a pleasant surprise with Norwegian Sun, I was expecting an old ship with miminum fun activities, but I was wrong. Ship is in good conditions (only bad part is that pool is not covered), Cagneys and Moderno restaurant are the best, the French one... well... it depends on what kind of food you like. Entertainment was really good, dancing company maintained everyone on the mood, there was a comic that didn't like that much and another singer that did a good work, best part is done by the cruise entertainment staff, every night dancing, making all family members to participate. Alaska is beautiful, Hubbard Glacier was amazing, due to weather condition we didn't do the tracy arm but visited the fjords and they are amazing!, whales, sea lions, eagles, what else can you ask.... I love Norwegian, and will recommend 100% this cruise. Before the cruise did the Talkeetna Air Taxi to Mt Mckinley.... excellent tour! Read Less
2 Helpful Votes
Sail Date: April 2017
Chose the 3 back to back cruises that go from Rio to San Francisco. Beaches, penguins, Falkland Islands, Cape Horn, Chan Chan, and the list goes on. Best way to see these, and each was great. Would forgo the start in Rio, but definitely ... Read More
Chose the 3 back to back cruises that go from Rio to San Francisco. Beaches, penguins, Falkland Islands, Cape Horn, Chan Chan, and the list goes on. Best way to see these, and each was great. Would forgo the start in Rio, but definitely start/end in Buenos Aires. My wife and I were mugged in Rio as well as several other couples that we met on the ship. The only way to tour Rio is in a group tour. Period. Never alone or as a couple, even just to leave your hotel. The Sun is a mid size ship that struggles when at full capacity. The buffet is far too small for all guests, particularly on a sea day with weather that did not allow outdoor dining. However, the staff is great and make extra efforts to try and accommodate. Not always successful. Embarkation at all 3 ports was very poor. Expect to spend the afternoon getting on board. Tendering when necessary was very good. Food was hit and miss. The only specialty restaurants worthwhile for a second visit were Cagney's and Le Bistro. Entertainment in the Stardust Theater was generally good, the production cast numbers, Uptown, and the Showband were the best. Other entertainment was decent, Beau in the Windjammer was the best for our taste- he should listen to 'mama'...Repeat, the crew and staff on the Sun make the cruise. Bridge lessons on the last leg were a nice plus. Read Less
2 Helpful Votes
Sail Date: October 2016
I’m a 34 year old male who traveled solo on the Norwegian Sun for the full-ship charter called the Groove Cruise. The charter was from October 28 to November 2, 2016. This was my 36th cruise and 23rd time with Norwegian. I had been on ... Read More
I’m a 34 year old male who traveled solo on the Norwegian Sun for the full-ship charter called the Groove Cruise. The charter was from October 28 to November 2, 2016. This was my 36th cruise and 23rd time with Norwegian. I had been on the Norwegian Sun previously in 2008. I’ve tried out other cruise lines including Princess, Celebrity, Royal Caribbean and Carnival. What follows is a review of the cruise and some mentions of entertainment as they were experienced. Embarkation: San Diego The embarkation was better compared to this past Miami Groove Cruise on Norwegian Pearl. There was a miscommunication between the port security, port check in vendor and the NCL corporate security team about NCL’s wine and champagne policy at the beginning. SMS who does their port side operations worked with the other two to get this problem straightened out and a table was setup to pay the corkage fee. NCL was trying not to honor their wine and champagne carry-on policy clearly stated on their website. No information saying this wouldn’t be allowed on charters was ever provided to guests. NCL also on this sailing would not honor the soda package which they did offer on the Norwegian Pearl in January because “it was a charter.” Not sure what NCL’s corporate policy changes at the last minute were trying to accomplish but at the beginning of embark it caused some tense moments in the embark terminal. Once the wine and champagne was worked out, the rest of the embarkation was smooth and efficient. Day 1: San Diego Touring the Ship: The Norwegian Sun is an older ship in the Norwegian fleet. She had just been in a shortened technical dry dock earlier this year so her carpeting was refreshed and overall she looked amazing. The Sun staff do a remarkable job keeping her looking fresh. Given that it was a music charter, the crew had to remove chairs from venues to make room for dancing. Dazzles tables and chairs were emptied out and so were the chairs on the main floor in the theater. The remaining chairs in the theater were covered with plastic sheeting to protect them from any spills. The observation lounge was transformed into a chill lounge with a large blow up igloo. It fit nicely into the lounge and made for some great late night relaxing moments. The pool deck was transformed into a dance venue with production equipment featuring LED walls, sound and lighting. The Great Outdoors venue was cleared of tables and chairs mostly to allow for dancing as the sunset sessions and after hours stages were located here. Stateroom: Oceanview 7007: The ocean view cabin was in great shape. Everything functioned as it should. The cabin steward did a great job of keeping it tidy. A bar of soap was provided in the bathroom besides the normal body wash and shampoo dispenser located in the shower. Due to the previous cruise taking longer to disembark, it put getting the pool stage setup behind schedule. Once it was setup music for the day could be found from Dannic, Thomas Newson and Bamboora. By night the ship transformed itself into a wonderland of glow and glitter as the night’s theme was Shine! This theme is always amazingly creative but always makes me feel bad for the crew as glitter is everywhere! Tonight’s main entertainment featured the sounds of Solidisco, Feenixpawl, EDX and Dancetronauts in the main theater. Other venues on the ship going at night included the casino and the silent disco in Las Ramblas. Day 2: SEA DAY Sleep is hard to come by on Groove Cruise. If you’re getting too much sleep then you’re not doing it right. After about 4 hours of sleep it was time to start day 2 of GC and head to the on-going after hours located at the Great Outdoors with sounds from Pirupa, Mendo and Jaime Narvaez. A standard breakfast buffet was served in the buffet. The main pool stage started up around 11AM with the sounds of Kristina Sky. The day would continue under the sun with the sounds of Kryder and Tom Starr back to back along with Sunnery James and Ryan Marciano. The fun really started when the sunset with live beats from Goldfish who played saxophone right on the pool deck with the beats. This set was amazing! EDX and Antonio Giacca wrapped up the pool deck stage. At 3PM, a giant Twister game was in the sports court. It had a lot of attendees and was a ton of fun. Since it overlooked the pool stage in the basketball court, you were not out of ear shot or visual site of all the action going on poolside. Day time theme was Baby Blue & Pink Party (wear blue or pink). Once the sun had set it was time for the theater to get going along with Dazzles Disco and the Silent Disco in Las Ramblas. Tonight’s entertainment featured the sounds of Bamboora, Thomas Newson, Dannic, Paris and Simo, Monoky, Lujan, Doc Brown & many more supporting artists. The theater was the hopping venue for the night until it closed about 5AM. Tonight’s night theme was dress up like your favorite Celebrity. Many unofficial themes would be had this night. I dressed up as a Minion because they’re a celebrity too! Day 3: CABO SAN LUCAS – DAY 1 After grabbing about four hours of sleep, I rejoined the last couple of hours at the Great Outdoors where the Abyss by Incorrect had moved to. During the early morning hours until Noon featured the music of Anthony Attalla and Cocodrills. Since our arrival was scheduled for Noon into Cabo, there was a few hours of music provided poolside by DMorse and Doc Brown. Doc Brown continued to play pool side until 3PM – well beyond our arrival into Cabo. The party then moved off the ship to ME Cabo. This beach resort hotel had an expansive pool space. Extra equipment was brought in to make it a party for Groove Cruise and it went from 1PM until Midnight with the sounds of Scotty Boy, Croatia Squad, Jonas Blue, Robin Schulz, Denney, Sian and DUBFIRE who was the lead for the night party. The all day theme was Groove Cruise 3000 but it turned more into a pool party day and night. After midnight the party moved to Breathless Cabo which was closer to the tender pier. The night kicked off with the sounds of Lavelle Dupree and continued with Shaun Frank, Dean Mason and featured artist Lost Kings. Between the two venues, I liked the layout of Breathless Cabo more. Less guests went to the Breathless party as there was also an after hours going on the ship. Abyss by Incorrect this night featured the sounds of Toolroom artists Weiss, Mark Knight, Prok and Fitch and closed out with Sydney Blu. DAY 4: CABO The party moved back to the ship around 4AM but I returned about 2AM. When I woke up, Prok and Fitch was still playing at the Great Outdoors. The pool deck stage got going around 11AM and stayed active until the ship weighed anchor and headed back for San Diego. The biggest entertainer of the afternoon was Fedde LeGrand. Since it was Halloween Day, it was Halloween costumes both day and night for the themes. Tonight was the best night of the cruise in my opinion. Trance all night in the Stardust Theater from Adam Scott, Kristina Sky, Orjan Nilsen, Gareth Emery and Super 8 & Tab. It was an amazing night in the theater with friends both old and new on Groove Cruise. Gareth Emery’s set was everything in the world that night. Loved every last minute of it. Orjan Nilsen through down a mean set as well. Kristina Sky is an up and coming artist from the West Coast and her sets are just amazing. It’s my third time experiencing her style on Groove Cruise. DAY 5: SEA DAY Technically the day began a midnight when I was still in the theater until about 4AM. The day began with the Devils and Angels daytime theme only Mother Nature was not cooperating as it was cold, windy and not so sunny. After hours was again on the back deck at the Great Outdoors as it was the most sheltered from the wind. The wind would mess up the main pool stage as well and cause removal of the LED walls. The wind didn’t stop us! Klingande’s playground was on the chilly pool deck all afternoon and while the theme may have been devils and angels, people resorted to onesies to keep warm but still dance. Afternoon beats included sets from Solidisco, Moon Boots, Klingande, SNBRN, Shaun Frank and Stanton Warriors. After a lovely dinner in the mid-ship Four Seasons main dining room, it was time to grab some serious sleep! Sleep is hard to come by on Groove Cruise and you must get some sleep before disembark day. I slept until 2:30AM and got up to catch the last of Audien’s set in the theater before heading upstairs to the Great Outdoors for the closing classics party with Chocolate Puma, DJ Dan and lastly DSK CHK as we were tying up the ropes to the pier in San Diego. DAY 6: DISEMBARK Foreign guests were required to go to the Observation Lounge between 6A and 8A to present themselves to customs. Some guests were not paying attention and this caused delays for everyone else trying to get off the boat. Since the music had stopped, some guests had gone back to their cabin and fell asleep. Disembarkation took much longer than anticipated running well after 11AM. When I did finally get off the ship and clear customs, the lines had abated. NCL did the best they could with disembark given how sleep deprived the guests were. SUMMARY Overall this review was more about the Groove Cruise experience instead of an actual review of the Norwegian Sun. Groove Cruise has many ways to save including the usage of codes like GCVIRGIN which help both new and returning guests. The crew on the Sun were happy to see us and had a blast right alongside us. Service was amazing the whole trip from the dining room to bar staff to guest services. While the food served in the Four Seasons main dining room was a bit salty sometimes, the new fleet menu had various tasty selections. Crew members who were not generally working because the cruise ship did not need production cast, other entertainers and youth counselors were out and about and being helpful for a few hours a day. You would see them with us having a great time too! Minus the Norwegian Cruise Line corporate office trying to change the wine and champagne policy for charters and changing the policy about the soda package on charters, Groove Cruise Cabo was a great success! In case you did not know the Groove Cruise sails twice a year, West Coast in October and Miami in January! Looking forward to the next Groove Cruise! Read Less
7 Helpful Votes
Sail Date: August 2016
We saw sea otters, whales, sea lions, whales, dolphins, and a shooting star in addition to the Hubbard glacier up close and personal...calving and booming from the ship, not from a shore excursion! What a show! The food and the staff were ... Read More
We saw sea otters, whales, sea lions, whales, dolphins, and a shooting star in addition to the Hubbard glacier up close and personal...calving and booming from the ship, not from a shore excursion! What a show! The food and the staff were world class. Shore excursions were pricey but definitely worth it. We preferred the smaller ship, but don't have any experience with a larger vessel for comparison. I must say, these folks know how to throw a cruise!! By way of example: our travel agent told us to be patient and not expect our luggage for several hours - it beat us to our stateroom; our room was right by the stairs and elevators to one of the major dining rooms and the theater and right above the theater rest rooms - didn't hear a sound except the shushing of the sea. NCL staff were helpful, thorough, professional, and friendly. We're definitely going on another cruise soon. Read Less
9 Helpful Votes
Sail Date: June 2016
This was our third cruise on NCL and our seventh overall. We are both early 50's. I think this was our best cruise ever. Everything was really nice. Flew in to Vancouver the morning of the cruise and had an NCL bus transfer to the ... Read More
This was our third cruise on NCL and our seventh overall. We are both early 50's. I think this was our best cruise ever. Everything was really nice. Flew in to Vancouver the morning of the cruise and had an NCL bus transfer to the boat. Check in is always somewhat chaotic with some long lines. But the Vancouver folks had this running pretty smoothly. Still took over an hour but it was not bad. We did not have any time for touring in Vancouver. Maybe next time. Got on the ship around 12:30 and our rooms were ready and luggage was already delivered. We had a Deck 10 balcony room. It was very nice and very clean. The shower is a little tight. But no issues with hot water and lots of water pressure which are important to me. We prepaid for a 3-night specialty dining package at the optional restaurants. This did save us some money. But the bigger issue is reservations. Make reservations as soon as you get on the boat. Reservation desk was on Deck 5 with all the other information desks. The Japenese Tepanyaki restaurant has limited seating availability and by the time we got to the desk there was nothing left on any night except 9:30 which is a little late for us. Food was very good. I am not a food snob but I do like nice service, clean facilities, friendly staff and it had all of that and more. 7 dinners on this cruise. We ate at 3 specialty restuarants: Cagney's Steakhouse was OUTSTANDING. Love me some beef. The Moderno was a Brazilian Churascaria specializing in non-stop meats and was very good. Great salad / anti-pasti bar. And finally we at the French Bistro Restaurant our final night. Not a huge fan of "French" food but it was very tasty. We at twice at the 4 Seasons Restaurant which has a slightly more casual feel and easier dress code and once at the 7 Seas Restaurant which has a stricter dress code but still no coat or tie required. Lots of good food at these two restaurants. They now offer big steaks and lobster and surf & turf and some other specialties every night but at an extra cost. The "included" meals were very good. No complaints at all. We did have one meal off boat as part of our shore excursion. We like to eat breakfast at the formal dining room but we only did so 3 times. Most breakfasts we ended up at the buffet just so we could sit outside and see the sights while eating. Breakfast we excellent both in the dining room and at the buffet. I never did eat lunch on the boat...either on an excursion or still too full from breakfast. Entertainment was fairly typical. There were three song/dance/music shows which is what we like. We did two of them and thought they were very nice. I am not a big fan of comedians so we skipped the comedian, the magician who also uses a lot of comedy and the comedian/ventriloquist. Shore excursions were superb in our opinion. In Ketchikan we booked the "Eagles, Totems and Lighthouse Boat Excursion" through our travel agent and not through NCL. 2.5 hour boat ride we saw lots of Eagles, totems and a nice light house and we even saw a couple of humpback whales. Nice bus ride with info on Ketchikan. Very easy to just walk/shop in Ketchikan right off the ship. In Juneau we booked the "Best of Juneau" also through our travel agent and not NCL. 7 hour excursion included 2.5 hour whale watching boat ride with lots of whales and sea lions, an hour at the Mendenhall Glacier which was really nice and finally the Gold Creek Salmon Bake which was our dinner off the ship. Nice outdoor salmon dinner with all the trimmings and a nice river and waterfall. In Skagway we took an NCL booked excursion "Yukon Expedition and White Pass Railroad". This was a 6-hour bus ride up into the Yukon and British Columbia with tour guide/bus driver. Great job by Spencer our driver. Amazing scenery of mountains, lakes, rivers, snow. We had a lunch stop at Carcross and got to see some animals and sled dogs (including holding puppies) and then visited a nice mountain town. This trip ended with a 2 hour historic train ride through the mountains and passes from Yukon back to Skagway. Next day the ship was in beautiful Glacier Bay National Park with some Park Rangers that had climbed onboard to give narrative about glaciers, the history of the area and the wildlife as the ship spent 4 hours slowly drifting past gorgeous glaciers and sea life. The next day we did the same thing without park rangers at the huge Hubbard Glacier. Most of the trip was on the Inside Passage so very calm seas and very comfortable sailing. But the last night as we headed North towards our debarkation at Seward was in the Alaska Gulf and it was windy, wavy and rainy that night. Debarkation at Seward was very smooth. After 7 nights on the ship we now had a 3 night land tour up to Anchorage and Denali. We had an awesome tour director and drive for our bus load of 34 and these two ladies (Lynea - Tour Director and Alina - Bus Driver) took care of everything for us for those 3 days. I think our trip was called the "Denali Express" but there were some that were shorter and longer that went to other places as well. We departed the ship at 8:30 and boarded our nice motor coach. 2 hour bus drive to the Alaska Wildlife Conservation Center where we saw bears, moose, caribou, porcupines, eagles, lynx, wolf, etc... Then another 2 hours up to Anchorage where we stopped in downtown Anchorage for some walking/shopping for 2 hours and then we were dropped off at our hotel The Lakefront on Lake Hood. Our bags were already in our room as they had been delivered earlier by truck. We were free for our own dinner that evening. The next morning after our own breakfast we had a 4-hour bus ride to Denali National Park. Weather was amazingly clear on the trip up and we saw Mt. Denali -- Beautiful and awe inspiring. Once at the park it was raining lightly but we had 50 minutes to grab a bite at the grill and then we took a 7 hour guided bus tour into the park. The trip included a 4-hour bus ride into the park but we upgraded. Lots of beautiful scenery and we saw Grizzly bear plus some cubs, moose, lots of caribou and mountain sheep. The park bus dropped us off at the Denali Bluffs Hotel which was nice and our bags were in the room. Bags are picked up each morning as well so no bag drags across hotels. Dinner and breakfast were on our own. Next morning we caught the Alaska Railroad train from Denali to Talkeetna. Very nice 4 hour train ride with lots of amazing views. Finally we were bussed back to the Lakefront Hotel. Tour ended the next morning with transfer to the airport for most but we stayed in town visiting friends for another four days. That morning we did the floatplane sightseeing tour (1.5 - 2 hours Knik Glacier and River Tour) and that was amazing. Some of our fellow bus riders did this tour the first day when we got to the hotel and recommended it. I highly recommend it. We think that was the best part. We really thought this was an excellent trip. Staff is so friendly and helpful. Will definitely cruise with Norwegian again. And will definitely so Alaska again. Sorry if this is a little wordy. But my 1300 words don't do it justice. Read Less
9 Helpful Votes
Sail Date: January 2016
Itinerary: This cruise was a South America cruise which embarked in Valparaiso Chile and terminated in Buenos Aires Argentina. The ship went along the west coast of south america (Punta Monte, Puerto Chacabuco, and Punta Arenas), through ... Read More
Itinerary: This cruise was a South America cruise which embarked in Valparaiso Chile and terminated in Buenos Aires Argentina. The ship went along the west coast of south america (Punta Monte, Puerto Chacabuco, and Punta Arenas), through the straits of Magellen to Ushuaia, Beagle Channel, around Cape Horn, to Falkland Islands (Stanley), to Punta Del Est Uraguay, and then to Buenos Aires. These were all great destinations and ports of calls. We saw sea life, glaciers, Penguins, local artisans and the weather was in our favour with calm seas when rounding the Cape. Ship Amenities: The Norwegian Sun holds about 2000 passengers. In our opinion, the ship is just the right size - neither too small to take on the seas of the voyage, but also not so big that we felt lost. It is going in to dry dock this spring for some minor enhancements, but for the most part, everything on the ship was in good condition and very clean. It gets pretty crowded in the main buffet during meal times, hard to find vacant chairs on the pool deck in the sun on sea days, and the gym gets pretty crowded at peak times in the morning and early evenings. Cabin: We chose cabin 9320 because we wanted to get an inside cabin mid-ship with no noisy rooms above and below us. It turns out deck 9 and part of deck 10 are the only floors where there are no noisy rooms (such as dining rooms, gyms, dance floors, etc) below or above us. The cabin was very spacious, clean, and comfortable. If you are looking for a cabin with a balcony, the room across the hall from us would be good also. Dining: Food was always plentiful, and for the most part delicious. We seldom ate at the main buffet because of it was very busy and noisy. We often went to the sit-down dining room (Seven Seas or Four Seasons) for dinners, or to the buffet in the Moderno room for breakfast or lunch. There was also the deck out back on the 11th floor which was good for lunch on a nice sunny day. We tried three restaurants which had cover charge (we bought a restaurant package for $69) The Japanese Tappenyaki dinner was not very good in terms of both food quality and entertainment value. The Brazilian dinner in the Moderno was excellent in terms of quality of the food (Brazillian BBQ steaks, etc) as well as the ambiance and the service. The Steakhouse at Cagneys, was also excellent in terms of the steak quality and quantity and the service was very good. What we liked: - Service: All the staff looked genuinely happy and provided excellent service. - Shore Excursions: People complain about how expensive the shore excursions are, but I think they are well worth it, in terms of quality of experience as well as the destinations. We went on the Petrohue falls and Lake Esmeralda excursion at Puerto Monte, Coyhaique and Scenic Simpson Valley at Puerto Chacabuco, End of the World wilderness trek in Ushuaia, and Lagoon bluff in the Falklands.. All were great experiences. - South American Lecture series: We attended the regular South American Lecture series provided by Peter Croyle. Highly recommended to get the full context of each of the areas you are visiting as well as the richness of the history and the culture of South America What could be improved: - buffet (ambiance and food variety): The main buffet was a zoo. It was mainly because it is laid out poorly so that there often were a congregation of people in the popular areas. Also some of the more esoteric food (like Indian and Asian food) were tucked away in a hard to reach area. Part of the problem was also the lack of manners of some of the passengers. I think there is value to the phrase "take all you can eat, but eat all you take" - sports equipment: some of the equipment were older and did not work. The floor of the gym was heaving. Hopefully this is one of the areas they will fix in dry dock. - internet access: slow and expensive Tips & Hints: - choosing your cabin location: Key for good night sleeps. Choose mid ship and quiet floors, away from elevators. Inside or balcony based on your preference and budget. - choosing who you hang out with: Not everybody you meet on the cruise are your type, but we did manage to find some people we could hang out with, and avoid the people we did not like - budget for onboard spending: There were no surprise charges. But you must budget for the service charges and how much you would spend on excursions and drinks and trinkets. Read Less
Sail Date: June 2015
I flew into Anchorage 2 days early to sightsee. I then traveled to Seward via bus from Anchorage to embark on the Sun. I did back to back cruises for 14 nights. I loved Alaska and it was a once in my lifetime trip. I did not like the ... Read More
I flew into Anchorage 2 days early to sightsee. I then traveled to Seward via bus from Anchorage to embark on the Sun. I did back to back cruises for 14 nights. I loved Alaska and it was a once in my lifetime trip. I did not like the food. The first week I had port credits and the second week I had specialty dining. I did not like the specialty dining restaurants , the food just was not good. The meat and fish were always over cooked and flavorless. The dining room hostesses were great. Not giving me a hard time about dining solo. The ship was overrun with unsupervised kids day and night. Kids having meltdowns were a standard. I had a balcony for the first week and ocean view the second week. Alaska is beautiful and interesting and I enjoyed the glaciers. The first week was cold, wet and rainy. 50-60's first week. 67 the second week, some rain. Read Less
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.7
Enrichment 3.0 3.3
Service 3.5 4.1
Value For Money 3.5 3.8
Rates 4.0 4.1

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