13 Helpful Votes
Sail Date: July 2019
I got off the Norwegian Sun today after a 4 day cruise to the Bahamas with my mom. Are you ready for this tale? After boarding on the first day, nothing was open and the rooms weren't ready. When we went to the room, we were given ... Read More
I got off the Norwegian Sun today after a 4 day cruise to the Bahamas with my mom. Are you ready for this tale? After boarding on the first day, nothing was open and the rooms weren't ready. When we went to the room, we were given a single bed even though we booked a double beds. We feared my mother's luggage was lost, since it was several hours without it at the room. I spoke with another guest who said that his luggage was put on the wrong ship. We tried to call our room attendant "Brianna", but the number was a busy signal. We called Guest Services, but the number was also busy. The luggage finally arrived around 9 PM while we were eating what tasted like frozen food or bad airplane food in the main dining hall. We then met our real room attendant who explained that the number didn't work because "she went home today on vacation." Not sure why they couldn't replace the card with the correct attendant's name and number? Shortly after eating/drinking on the ship, we would get horrible cramps. We did not know the cause until after looking up the symptoms on the internet today (the cruise charged $35 per device each day for WiFi) that we had contracted THE NOROVIRUS! Why did we contract the Norovirus? "Washy Washy" was not everywhere on the ship and we watched the workers clean the tables without gloves and without disinfectant. The ship was dirty and we saw crumbs on the floor and on the tables everywhere. The tables were cleaned with wet rags and food everywhere was not bussed. So much so, that seagulls would have feasts on the deck outside on the questionable food no one seemed to enjoy. Comfortable sleep did not happen because we didn't have working AC the entire trip. We called maintenance the first night to fix the AC, but there still was no cold air circulating in our room. We would feel cold air while passing other guests' rooms and in other parts of the ship. The repair man explained that the coldest our room was allowed to get is 73 degrees and the ship utilizes "chilled recycled ocean water." However, 73 degrees would have been tolerable unlike the 80 degree room that we had. We were sweating laying on top of the covers every night tossing and turning. Everytime we reached out to Guest Services, a person who could not understand English very well would get confused and tell us everything was fine. To make matters worse, our toliet would not flush and the sink constantly made a loud gurgling sound. The toliet was fixed a total of 4 times and the AC was "fixed" about the same amount if not more. The bathroom smelled of rank sewage, so we had to constantly spray hair spray in there to not gag every time we had to enter. The shower was also repaired twice, since only scalding hot water came out. We spoke with 4 other guests that claimed their room FLOODED! The toliet and shower eventually worked on the last day of the trip, but the AC never worked. We are leaving the trip completely exausted (and sick). The entertainment on the ship was beyond cheesy and usually involved the ship begging for more money. The ship's shops were desperate money grabs, much like the $5.50 bottle of Aquafina placed in our room to "tempt" us. The food was subpar and every meal oredered was taking a chance. During one dinner, I ordered French Onion soup because I thought how can you mess that up? Much to my suprise, that was bad too. The soup tasted like only beef stock and had no flavors of onion, salt, or bouillon. The ship also kept trying to pass off certain foods as gourmet. For example, one appetizer on the menu was "cream cheese and crab stuffed wonton with a sweet chilli sauce". Isn't that called, "crab rangoon"? We noticed a lot of interesting menu items that we believed to be recycled leftovers from other meals like adding bacon to sauerkraut. We picked snorkeling/beach day for our excursion in Freeport, Bahamas which came be to around $150. When we arrived to get on the bus for the excursion, we were informed that the snorkeling was canceled due to weather. The ship did not inform us earlier of this and instead loaded up a tour bus full of guests whom we suspect were charged the full amount for a 15 minute shuttle to the beach. Instead, we went back to the ship and asked for a refund. We then caught a taxi which only came to $14 for both of us. The White Party/Glow Party was held from 10:30 PM-12:00 AM the night before a port of call was 7 AM. The party took place by the pool deck and it was raining. The workers were squeegeeing the deck and the DJ was trying to get the crowd to come out from hiding from the rain. After the rain stopped, the crowd came out to dance and consisted mainly of small children. The DJ played EDM music for a bit, then switched to explicit rap much to the horror of the parents in attendance. They had a twerk contest on the stage and parents were taking their children to leave. A woman with a see through dress and a thong on got in the splits and began dancing like a stripper on the stage for everyone to see, kids and adults alike. There were other people on stage dancing that kept it clean, but she had to be pulled off stage because she was showing her buttcrack/vagina. There looked to be children watching as young as 5-12 years old. The DJ was blasting Cardi B songs and asked the crowd of kids to sing along to the explicitly laced lyrics. I left after that, since I had no interest in twerking around little kids. Small things such as crew members not knowing guests' names, no towel animals, and no drinks being served by the beach chairs were also a disappointment. We cruised with NCL in 2015 and had a fantastic time, so we suspect there must have been a restructuring within management. The cruise reaked of budget cuts and corporate greed. We suspect that the workers were paid very little and we were told that they rarely get to go home to their families in their home countries. Sorry if this was too much to read, but I did not want to spare any of the details. I posted this on NCL's Facebook page, but it was taken down by the moderators (suprise). Read Less
Sail Date: April 2019
I picked this cruise rather last minute, which for me is unusual. I am usually the deal hunter who books in advance. In fact I still have a booking for Carnival Magic in December 2019 that was already booked when I found this cruise. This ... Read More
I picked this cruise rather last minute, which for me is unusual. I am usually the deal hunter who books in advance. In fact I still have a booking for Carnival Magic in December 2019 that was already booked when I found this cruise. This cruise fell into spring-break for my kids schools. We had originally planned to vacation at Destin on the outer bank, and my wife had submitted her vacation request as far back as last November. Unfortunately they did not approve her vacation until 2 weeks before spring break. We actually booked this cruise early march and had resigned ourselves that she would have to put in her 2-weeks notice if it came down to it, as that is required in order to get re-hired there. It was rediculous. Needless to say the condo's we were looking at had become unavailable by mid january. This was the only cruise that happened to have a schedule that did not require leaving school days early or arriving after classes had resumed. Given its last minute nature the pricing was not too egregious, but I am sure booking earlier might have yielded better results. This was the fifth cruise I had sailed on and subsequently the 5th distinct ship as well. In the order of sail date I have sailed on: Carnival Victory, Allure of the Seas, Brilliance of the Seas, Carnival Liberty, and now Norwegian Sun. We were excited by the free open bar and the free-at-sea upgrade to the ultimate beverage package. We usually get the drink package on all our cruises, as they not only get you premium wines and sprits, but also those special irish coffees and mochas, as well as bottled water. My first bar experience was the Atrium Cafe and Bar. Having the Ultimate Beverage Package (UBP) I looked over the menu to find a decent Cabernet. They only listed one wine that wasnt just a generic name 'cabernet'. It was a Simi Cabernet, which is a fairly decent $20 bottle at most retail stores. Some excuse from the bartender about not having come up from the stock room yet. This was his excuse also on Day 2 and Day 3. Ironically this was a similar excuse at other bars EXCEPT for the Observation lounge, who had Simi available on the first night at sea. The 'house' cabernet they kept trying to pass off ..... Livingston. This stuff is worse than franzia. Its normally sold in JUGS. I have no idea how they got these 750ml screw-top bottles. To upgrade someone to the UBP and then deny them any premium wine is just plain wrong. They listed 6 different premium tequila, gin, and vodka's. But if you were a wine drinker they just wanted to serve swill. DAy 2 my wife came to another realization regarding the bait-and-switch nature of the UBP. BTW when you get your free upgrade they still make you pay the gratuities (20%) of its essential value. This means that not only are you paying an increased daily gratuity on your cabin ($20.50/pp/day instead of $15) but you're essentially paying another $6/pp/day for those with the UBP. My wife goes down to the Cafe to get a specialty coffee. These are supposed to be included like every other cruise line as long as you dont go to the starbucks counter. Well they only have ONE cafe on the whole ship and even though its not starbucks, thats the only kind of coffee they serve. So another bait-and-switch lie. She found out when they charged her account $6.50. Later on day 2 I noticed everyone complaining that ALL the bars kept denying them bottled water even though the UBP includes that. They claimed they were out. Its an unlimited open bar cruise. To not have water is purely irresponsible considering the risk of dehydration and alcohol poisoning. It wasnt until I complained to management about the wine, coffee and water did it get rectified on day 3. Their plan was to deflect and excuse until it was too late and assume the guests would just go along with it. Day 3 had the whole ship angry. Harvest Cay clearly says no tenders on the information. We and everyone was told no tenders. So guess what? Info in the Freestyle schedule talked about tender tickets. My wife calls the customer service desk, gets fed a lie about low ocean levels. The NCL Sun weighs 78,000 GT, its the lightest ship in their fleet. The fact that the NCL Getaway weighs 147,000 GT and was tied up to the peer blew that story out of the water. Heavier ships sit DEEPER in the water. its called submerged displacement for a reason. So our 10am peer time turned into sitting around for an extra 2hrs before the first passenger got off the ship. They only had 3 tenders and they were taking too long to cycle. They needed 6 tenders so they could get people moving faster. The lines consisted of 15min periods where nothing moved. The last group made it to shore at 2pm for a all-aboard 5:30pm departure. UNACCEPTABLE. IF that was not enough the captain of the NCL Getaway did the most irresponsible, dangerous, maneuver you could imagine. I was on the tender at 4:30 returning to the ship when the Getaway starts backing out of port. We were next to the ship trying to get off when that IDIOT captain spun up his engines to rotate at flank speed (full speed) it sent such a turbulent wake our tender kept crashing into the ship repeatedly. My daughter (16) and son (9) had litterally just stepped off the tender when this happened. They were not 6 feet in front of me when we had to hold on and try not to capsize. My son (handicapped) standing there crying and terrified that he is watching his parents die right in front of him because this IRRESPONSIBLE captain could not wait till the tenders were clear of collision before tearing out of port at break-neck speed. It was bad enough he came along and screwed us out of the peer, but letting him leave first??? Should have made his butt stay at the peer until ALL tenders were completed. Had I been on that ship I would have charged up to the bridge and relieved him of duty myself (possibly more than just that) I have the martial acumen to back it up and endangering peoples lives unnecessarily is unacceptable. He should not have command and NCL policy should state that peered ships must remain in port as long as tendering operations are underway if within 1 nautical mile of the anchored ship. Read Less
1 Helpful Vote
Sail Date: March 2019
My mother's friend chose the cruise. My husband and I came along to help my 89-yr-old mother. The cruise started in San Antonio, Chile and ended in Miami. We had two additional stops in Chile, two in Peru, one in Ecuador, one in Costa ... Read More
My mother's friend chose the cruise. My husband and I came along to help my 89-yr-old mother. The cruise started in San Antonio, Chile and ended in Miami. We had two additional stops in Chile, two in Peru, one in Ecuador, one in Costa Rica and one in Columbia. There were shore excursions available in all the ports, but we prefer to walk around and go geocaching. Often there were locals selling wonderful crafted items from little tents right on the pier. They want cash in US dollars, but most items only cost a few dollars. Take along a bunch of ones and fives. The guest services desk will also break a twenty for you. There is and ATM at the casino if you need more cash. The ship provided a free shuttle to get us out of the port area, but in Peru ports they dropped us off in an unsafe location. We could either pay a taxi to take us to a safe location for walking or biking or get back on the shuttle and go to the ship. There were police to make sure we did not wander off on our own. At the second Peru port we did paid extra to take a bus to Trujillo. We could not use our shore excursion credits for this shuttle, however! It was the same thing in Columbia. We were disappointed that we paid to be able to see the ports and Norwegian wouldn't deliver us to a safe place onshore. One of our shore excursions was overbooked and they ran out of food by the time they got to our table. We were offered 50% off that tour. In Costa Rica, there was a very steep ramp and several stairs to get back on the ship. That was a problem as three of our party of seven were physically challenged. The staff will come help you, but you need to ask. They don't volunteer. The food was great, as usual. We used both main dining rooms and the buffet. The waiters were mostly attentive. We found you can request a particular waiter (ask for Mac) and he will remember your preferences. There did not seem to be a lot of folks who wanted to share tables although that was available if you ask when you arrive at the dining room. We liked the anytime dining as we are early eaters. Our cabin was a handicap cabin for my mother. It was a little crowded for three people. Our steward, Juevan, was excellent! Even though Norwegian is discontinuing the towel animals, he made a new one for us every night. He also brought ice to the room when requested. Having had a more pleasant experience on Princess, I suspect we'll be sailing with them in the future. We've been to Alaska and the Caribbean with Princess. They were more attentive during the pre-cruise phase and the shore excursions were better planned. The ports were safer and the ramps to and from the ship was handicap accessible. Read Less
1 Helpful Vote
Sail Date: November 2018
I chose this cruise to go to different islands.This trip was a big disappointment.Being disabled i travel with a scooter. Asked for a handicapped room. Was told where were none available. They asked for the measurements of my scooter which ... Read More
I chose this cruise to go to different islands.This trip was a big disappointment.Being disabled i travel with a scooter. Asked for a handicapped room. Was told where were none available. They asked for the measurements of my scooter which i supplied. Then i was told that the scooter could fit in all door on the ship. Which i found out was not true when i arrived on board the ship. Went to costumber service where i was told that where was nothing they could do about it. But they would rent me a walker so i could get around the room with my one leg. Or i could get off the ship. The bathroom was so small i had to use the shower chair to hop to the shower,then seat on it. the entertainment was not good. Had another trip on Norwegian for next but i canceled it. I have done 10 other cruises with different cruise lines and have ever been this disappointed before Read Less
2 Helpful Votes
Sail Date: September 2018
My family chose this cruise to go to Belize, but most of all, going to Cuba. Overall, cruise was great, employees very helpful and polite. Wheelchair friendly, but NOT on most excursions. Both islands owned by NCL are wheelchair friendly, ... Read More
My family chose this cruise to go to Belize, but most of all, going to Cuba. Overall, cruise was great, employees very helpful and polite. Wheelchair friendly, but NOT on most excursions. Both islands owned by NCL are wheelchair friendly, and in fact, have free beach wheelchairs that one can use as well. It's a big tough going over the large door thresholds of the ship, but otherwise, no problems until you disembark back in Miami (1 small elevator for everyone to go down to customs, so takes forever). Grand Stirrup Caye has nice beaches (the further away from Main beach, the better) but most places seemed under construction, so if one does not like beaches, not much else to do. Now the Belize island is MUCH better! Take time to enjoy it all as there's tons to do and very wheelchair accessible.Tourist souveniers are extremely expensive since you're captive on their island (if you don't pay the high ferry cost into town). Cuba was the crown jewel of the cruise, of course. Terminal very well organized and plenty of exchange windows to change the currency both coming & returning, but does close earlier in the evening than the ship leaves, so plan carefully since it cannot be used anywhere else in the world but Cuba. Also, do NOT bring anything to donate or bring to people there. Customs will not even allow stuff OFF the ship, let alone, in to Cuba. I had suitcases full of pre-arranged items to donate to the Boys & Girls club and couldn't leave the ship with anything...all contrary to what I read on line. One family had family there & brought birthday, wedding presents etc and they weren't allowed to leave either. So don't believe the websites that say you can bring donations into Cuba (via cruise ship, anyway). Cuba was clean, polite and safe. We were amazed compared to countries like Costa Rica. Roads are in good shape, and the people are slowly getting used to the new tourism thing. Imagine thousands of tourists invading your town at once! The buildings are incredible and to learn about them, hire a tour to show you around. Absolutely fantastic!! So much to see & do, we could have stayed for days. Did not even bother bringing my wheelchair on excursions..turned out to be a good choice. These countries are not exactly ADA friendly: Cuba has cobblestones, for example. ADA dogs are allowed on the ship but not OFF the ship. Free style eating is the only way to go - alcohol is very expensive, as is the casino and photos. Make sure you understand all the 'hidden' charges before you decide whether to cruise or not...it more than doubles the low-advertised rates. However, I would do this cruise again! Read Less
4 Helpful Votes
Sail Date: August 2018
Excellent customer service. Cuba experience was beautiful and the music was great. Shore excursions guides were excellent. Dining was good and fast. During original embarcación we needed to wait about 30 minutes for a wheelchair and this ... Read More
Excellent customer service. Cuba experience was beautiful and the music was great. Shore excursions guides were excellent. Dining was good and fast. During original embarcación we needed to wait about 30 minutes for a wheelchair and this should improve. We met nice people. Casino slot machines worked well and staff was efficient. Overall staff was helpful and knowledgeable. Rooms were kept clean by staff. NCL should be more transparent about Cuba visas by adding a highlighted link. A few carpeted steps in the 5,6, and 7 floor stairs need to be repair as they may become a hazard. One of the banisters in the middle elevator was almost out. I suggest emphasizing were is the Latin entertainment every night. The emergency drill needs better methodology. The current methodology is physically uncomfortable and it requires too much standing time. This methodology should be given the thought of using better technology as an option. Read Less
Sail Date: August 2018
I was asked by a friend to re-visit Cuba and decided on this cruise because I wanted to visit Key West rather than go to the Bahamas. I have limited mobility and take my own scooter along but was extremely dismayed to find that the ship ... Read More
I was asked by a friend to re-visit Cuba and decided on this cruise because I wanted to visit Key West rather than go to the Bahamas. I have limited mobility and take my own scooter along but was extremely dismayed to find that the ship (even though it was recently refurbished) was not at all inviting for a scooter. It was difficult to board because of the steep incline and 4" threshold over the outside doors. Even with the provided ramps on some of the doors it was extremely to go outside onto the deck because you had to physically open and hold open the doors to take a scooter out. Public restrooms were difficult to navigate for the same reason and many of the main areas had large doors that were not propped open for easy travel in the hallways. We opted to take the Classic Car tour in Cuba because I had already gone on the Old Havana bus tour. Imagine my surprise when we visited the same sites except for the castle on the hill. Same cemetery (which I still do not understand), same basic trip and sites to see as with the bus. The other excursion I booked when I made my reservation was the show at the National Hotel. Again, imagine my surprise when I showed up in shorts and a shirt and was told that I was not dressed appropriately as we were finally told we could not wear shorts, T-shirts or men could not wear sandals. Lots of people were turned away from that excursion because we did not know until we were on the ship ready to leave. If there is a dress code, then it needs to be clear before I leave home so I can plan my dress. I did get my money back but it would have been much simpler to just say what the appropriate dress is beforehand. I have been on 6 other cruises with Norwegian prior to this one, however, this was probably the worst talent for the shows I have seen on any cruise. The choreography was really good but it did not make up for the poor singing. I couldn't make myself attend the last show with the same production cast. Overall, the entertainment was on par with all Norwegian ships making it easy to have things to do. It just didn't live up to my expectations of ADA compliant or shore excursions. Read Less
Sail Date: August 2018
This was my 8th Norwegian Cruise, and my 10th cruise overall (others were on Carnival and Princess). I have sailed on the Dawn, the Sky, the Pearl (twice), the Pride of Hawaii, the Getaway but my very first NCL cruise was 12.5 years ago ... Read More
This was my 8th Norwegian Cruise, and my 10th cruise overall (others were on Carnival and Princess). I have sailed on the Dawn, the Sky, the Pearl (twice), the Pride of Hawaii, the Getaway but my very first NCL cruise was 12.5 years ago on the Sun. I was thrilled be back on the one that started it all. This cruise was a quick getaway weekend cruise for me and two girlfriends. One of them had sailed before on several different cruise lines while the other was a cruise newbie. We picked this cruise for the all-inclusive aspect as well as it being over a weekend. However, this cruise was unlike anything I’d been on before, thanks to my stupidity. About 6 weeks before sailing, I was in an accident that involved an overfilled wheelbarrow, the result being lots of damage to my knee. I had a ruptured ACL, a strained LCL, and a non-displaced fracture of the lateral tibial plateau. I had surgery to replace the ACL exactly 4 weeks prior to sailing. Unfortunately the fracture meant I was still non-weight bearing at the time of sailing. My physical therapist and surgeon approved me going as long as I took a wheelchair. So this review will not only tell you about the Sun and our enjoyment of her but also about the handicapped accessibility. EMBARKATION We stayed at the Country Inn and Suites in Port Canaveral the night before, which included transport to the pier. They dropped us off at 11:30am. I had never sailed out of Port Canaveral before and was pleasantly surprised by the niceness of the check in area. Security took some time as I can’t walk and had to have a pat down but it still wasn’t a long wait at all. The general check in line did not look too long but we were sent to the handicapped line and only had to wait maybe 2 minutes. While checking in, I did ask if any handicapped accessible rooms had opened up and was surprised when I wasn’t immediately told no. I was told that I would be contacted later today to let us know if one opened and unfortunately that got my hopes up. I really thought it might happen. (To cut to the end of that story, it did not. The lady who manned the accessible desk reached out to every guest in a handicapped room to ask if they would switch with someone who legit needed it. Not surprisingly, none did. Which I totally understood. They booked those rooms fair and square. I wish I could remember the name of the lady at the accessible desk because she was so nice, calling me daily to make sure everything was ok, offering to do anything to help with the room, like take a couch out. In the end, she sent us some chocolate covered strawberries as an apology for not having a handicapped room available. Totally not necessary as I was the one asking a favor but I really appreciated the extra mile.) After checking in, we were directed to the people who would help us onboard. They were a little taken aback that I had my own wheelchair as most people either just want the chair for the long walk onboard or they have a scooter and don’t need the help. I don’t think many bring on manual wheelchairs. But one of the men happily pushed my chair down the long hallways and up the ramps to the ship. And then he took me all the way to an elevator and before I knew it, he was taking us to the buffet for lunch. We had planned on eating in the dining room for lunch but he was being so helpful, I didn’t have the heart to correct him. We ended up in the sports bar with the pasta bar and were more than happy. I tried to tip him but he either ignored it or didn’t see it and left us with a “enjoy your cruise.” From arrival to lunch, it was maybe 30 minutes. Fastest boarding ever. ROOM We had booked a guarantee inside room way back in February. We knew the room wasn’t going to be important to us so we didn’t really care where we ended up. About 3 weeks after booking, we were assigned 8112 which is a large inside room so that was great. We were kinda hoping for an upgrade offer so maybe try for a balcony room but we never got the email. I’m glad we had the large inside room as it made it much easier for me. However my wheelchair did not fit through the door so that made me getting in and out of the room quite an adventure. The first day was misery but by the end of the trip, I was a pro at folding the chair in the hallway and then using it to guide me hopping into the cabin. And the small bathroom was also a blessing for me as I couldn’t really stand easily and in there, I could easily reach something to grab onto. We had two twin beds and a couch for sleeping on and storage was plentiful. However the room was in poor shape. Two of the drawers were broken to the point where my clothes actually feel down inside the dresser and we had to pull drawers out to get them. The floor of the bathroom was almost worn through and the sink drain had rust. The carpet was worn out too. However it did have the upgraded flat screen TV and USB charge ports were next to each nightstand lamp. The room wasn’t amazing but it serviced our needs just fine. If it had been a regular inside room, my story would very different I think. We never saw our steward but he did a fine job cleaning and left nice towel creations. THE SHIP Granted I hadn’t been on the Sun in nearly 13 years but it looked very different than I remembered. Lots of the public rooms had changed and the décor was very different. Plus I swear the buffet used to be bigger. The Sun had recently gone through a long dry-dock overall and was very clean. A lot of the furniture was pretty much brand new and the carpets had all been replaced. The whole ship had a nice shine to it. It’s a smaller ship for sure but that also meant less people and we never felt over crowded. However the layout of the ship is a little odd. And having a wheelchair, this was way more obvious to me. To go to the dining rooms, I really had to plan my route, trying to decide which floor was easiest to get across. My options were the pool deck, which is not ideal. Or I could go on deck 8 down the room hallway and hope there weren’t any cleaning carts in the there. Deck 7 meant going through the casino which when open, is like an insane obstacle course, as well as being so smoky it was hard to breathe. Deck 6 meant going through the Bliss nightclub which had the furniture constantly rearranged as well as brand new plush carpet which sucked trying to get a wheelchair across (kinda like pushing it through quicksand). I think for most people on 2 legs, it would be no big deal so this isn’t a complaint about the ship for most. Just me on my wheels. I did appreciate how handicapped accessible the ship was, though it did have some faults. When we first got to the cabin, there was a letter in there listing all the public bathrooms which were wheelchair accessible. I appreciated that greatly but quickly realized it was hardly true. I had to learn which ones were just single stalls as those were the only ones that worked. Any of the ones with several stalls, one of which was handicapped accessible, did not work as I couldn’t get my wheelchair to the actual stall. Space is valuable on these ships and they did not put any in the space between sinks and stalls. So I always had to know where the nearest stall that I could actually use was. Again, for most people, this is no big deal. I was able to get most places on the ship but not everywhere. I never saw the sun deck as it only has stairs to it. Not all of the doors to the exteriors had ramps to get over the ledges and about half of those that did were not smooth. My wheels got caught quite often. Thankfully people were always willing to help me so it wasn’t bad but it was frustrating. CREW The crew was amazing. Every single one I encountered was willing to help me in my wheelchair. In the buffet, someone would appear offering to hold my plate and get my food. The waiters always came by to refill my drinks. I was easily recognizable thanks to the wheelchair so they remembered me and would also ask how my knee was and what they could do for me. Every single crew I talked to was smiling and willing to help or chat or anything. The waiters in the dining room were very personable and we loved every single one. They would help me to my table and offer to park my ‘Lamborghini’ elsewhere in the dining room. I wish I was better at names so I could list them all. FOOD We ate all 3 dinners in the dining room and were happy with every single one. None of the food was amazing but it was all tasty and well made. One of my friends said the food was never quite hot. We enjoyed the ongoing wine service and I once had to actually stop them from pouring me another glass. Our orders were always taken quickly and they were always happy to give advice (I was once talked out of the steak and told to get the sweet and sour pork, which was delicious). I always ordered two appetizers and they would come back to back so my friend that only ordered one wasn’t waiting too long. The meal itself would come quickly. There would be a delay between the meal and desert, sometimes a bit longer than expected. But by the second night, both of my friends were ordering multiple deserts. One night they even ordered a second round after enjoying it so much! The waiters never judged us for that. We ate lunches in the buffet and the food was fine. It didn’t change up too much but what we ate was tasty. I enjoyed the stir fry the most. We ate breakfast in the dining room as well and found that service to be slow but not obscenely so. We were never in a rush so it didn’t bother us too much. We did feel that the waiters all seemed a little tired at breakfast, like they just weren’t ready to be there. The dinner service was much peppier. DRINK I have taken NCL cruises and had the beverage package but this was my first experience with the all-inclusive aspect. And I loved it! Not having to sign anything was such a relief. I think the waiters liked it too. I was worried that they would be a little less ‘eager’ as there were no tips given to them when signing the receipts. But I think they enjoyed not having to swipe a card every time. We never found any waiter that seemed overwhelmed or uninterested. I would occasionally give a cash tip which might have helped but I wasn’t making it rain or anything. Just a single here and there. We often ordered from the drink menu which I had read meant the drinks were just poured from a premade bottle. That might be true but we never noticed. Every drink was tasty and plenty strong. Plus they always arrived quickly, which I really appreciated. PORTS OF CALL Unfortunately I cannot comment on our stops, which were Nassau and Castaway Cay, as I was unable to visit either. Well, I might have been able to do Nassau but I didn’t feel like it was worth the effort of the wheelchair. And as I was unable to do the stairs into the tender, the private island was out of the question for me. And for some reason, my friends stayed with me. So we got on the ship on Friday and didn’t leave until we got off on Monday. We chatted with some other guests and heard that the private island didn’t seem ready for guests as it was taking almost 30 minutes to get a drink at the bars. I cannot confirm that’s true but we did hear it from two separate people. People started coming back from the island way earlier than we expected. All aboard was 4:30pm and the poolside was rocking by 2pm. Oh, that’s one thing I should mention…the music poolside is REALLY LOUD. Like you can’t talk to the person sitting next to you. That was really annoying. This was case when the ship was empty at ports or when the ship was full while at sea. The music was just blasting! ENTERTAINMENT We went to the opening night welcome show, something I usually skip. But our newbie friend really wanted to check it out. I’m glad we did because we really enjoyed the ‘taste’ we got of the comedian and made sure to see him both Saturday for the family show and Sunday for the adult only show. He was really funny and we enjoyed his audience interaction. We did not see the music dance show. They had also done a taste of that in the welcome show and we found the audio mix to be horrible and didn’t want to hear a whole show like that. We spent a lot of time in the Windjammer listening to Keifer on his guitar or CJ on the piano. Both were very talented and the bar service in there was top notch. We also hung out in Spinnaker one night, listing to a jazz quartet. That was nice and relaxing. The poolside live music wasn’t too impressive and one band we heard in Bliss was ok. FELLOW GUESTS We had been worried that this was going to end up being a booze cruise thanks to being a weekend and all-inclusive. And sure enough, Friday night was a free for all. Drunk people everywhere. The guitar player even commented that it was worst he had seen as we watched an elderly lady need to be escorted out by her family as she was so drunk she couldn’t stand. I cannot deny that I over enjoyed Friday night too. Saturday was much calmer as I think people realized how much they over did it the first night. Sunday was fine until late night when people started to really go for the last night fun. Still, we didn’t encounter any problems. There were no rude guests and no loud craziness. Everyone was nice and so many people helped me with my wheelchair. Only once did I get an eye roll from someone when she saw my struggling with a door. Besides her, usually it was people almost fighting to open doors for me. There were way more families than I expected to be onboard. People from all age groups though mostly the 20-40 crowd. There was a large group from a college onboard to party but we only really saw them at the adult’s only comedy show. Overall, I wouldn’t say it was a booze cruise, just a lot of people having fun. DISEMBARKATION I had been so nervous about this, knowing I would be dependent on a wheelchair and having hell with elevators in past experiences. Also the note we got said it could be an hour wait for wheelchair assistance. We planned to start getting off early in an effort to avoid that stress. And ended up having no problem getting an elevator and there was no wait at all for the assistance. Plus we were pushed by the line to get off thanks to my wheelchair. I didn’t get that, I would have been fine waiting in the line but they didn’t give me a choice. And then at customs, we had our own line too. From the moment we left the cabin, we were on the pier in 15 minutes, no joke. We used Cortans to get us to the airport and that service was great too. OVERALL All in all, it was a nice cruise. The food and drink were good, the crew was amazing. We relaxed and had fun. I don’t know if I would recommend traveling with a manual wheelchair as that did make the trip require more planning that I normally like to do on a ship. The ship was accessible but not easily. I know I would have enjoyed the trip way more if I hadn’t been in a wheelchair but that’s probably a duh statement. Plus that’s not NCL’s fault. For the price we paid, we got what we wanted. I would recommend this 3 nighter to anyone looking for a quick fun getaway that’s mostly about drinking and relaxing. Read Less
1 Helpful Vote
Sail Date: July 2018
I am experiencing an unexpected life change. I have to make some serious and early decisions. I needed a few days to be alone. I found this 4-Days Cuba Cruise with NCL. ( My first experience with NCL was very BAD). It fitted my ... Read More
I am experiencing an unexpected life change. I have to make some serious and early decisions. I needed a few days to be alone. I found this 4-Days Cuba Cruise with NCL. ( My first experience with NCL was very BAD). It fitted my schedule, but there was no open booking. Fortunately, with Expedia, I was able to book on a "Sailaway". I was apprehensive about my "inside stateroom" as I like to see the outside world and was overjoyed to find me in a cabin with a larger porthole than I expected. That set me for my journey. Because of my very late booking and going to Cuba, the Shore Excursion choices were difficult for my disability and curiosity. I was fortunate to consult with Willem from the Shore Excursion Desk and he guided me with such patience and understanding, even when I had to make changes. I now have renewed faith in Norwegian Cruise Lines. Looking forward to our October 2 TA Copenhagen to NY Cruise. Read Less
3 Helpful Votes
Sail Date: June 2018
My husband and I took this cruise to celebrate our 35th wedding anniversary. He is permanently in a wheelchair. We brought his manual chair and booked the handicapped cabin 8018. I read many reviews on this site and people complain the ... Read More
My husband and I took this cruise to celebrate our 35th wedding anniversary. He is permanently in a wheelchair. We brought his manual chair and booked the handicapped cabin 8018. I read many reviews on this site and people complain the soap is not elegant enough to poor variety on the buffet. We found this to be an enjoyable cruise, clean ship, and courteous staff. We enjoyed the food and thought it was good. We ate at three speciality restaurants and the main dining room. Just didn’t find any problems and there was no problem with the service. The boat is handicapped accessible. There are a couple of doors on the 12th deck to the resturants where a raised door footing would catch the wheelchair tip bars, but there was always someone to help out. We didn’t swim but attended the shows. All accessible. We enjoyed the open bar and they served top shelf liquor. We did not take a Norwegian excursion in Cuba and has read about the market that was in walking distance. We found Cuba is not handicapped accessible. Unless you make it over to the walk along the ocean, what sidewalks are available are in horrible disrepair. The roads across from the pier are cobblestone that will destroy your back if in a wheelchair. Very poor infrastructure in Cuba. We did make it down the street toward the market and came upon an area where Cubans will take you for a tour in the vintage cars. We met Pedro and his assistant and both were extremely accommodating. My husband transferred to the front seat, I sat in the back, and he put the wheelchair in the trunk and away we went for 2 hours. He spoke good English and knew his city and the history of his country. He charged $50.00 per hour and the car was a convertible. Well worth the money. The market had burned prior to our arrival and was not open. We made two stops one where Pedro graciously helped my husband in and out of the car. My husband purchased cigars. He has the only orange convertible that I saw and he will pick you up in front of the pier. We hired him later that night to take my husband and I to the Tropicana and return us to the pier. The Tropicana is handicapped accessible and a good show with fabulous costumes. Can’t say enough about Pedro’s accommodating service that made it possible for my husband and I experience Cuba. Everyone should experience Cuba and see what communism has done to that beautiful country and disservice to their people. When you return home you will have a greater appreciation of a free democracy. Read Less
1 Helpful Vote
Sail Date: December 2017
We chose this cruise because my parents had cruising the Panama Canal as a bucket-list trip. They asked my fiance and I if we'd like to join, and we said yes! My parents chose the cruise line and itinerary, and we came along for the ... Read More
We chose this cruise because my parents had cruising the Panama Canal as a bucket-list trip. They asked my fiance and I if we'd like to join, and we said yes! My parents chose the cruise line and itinerary, and we came along for the ride! My parents stayed in a suite, while we stayed in a balcony mid-ship room. The cruise left from Miami, and we flew in the evening before. We shared a room with my parents that was booked by the agent my parents' used to book their trip. Because my parents booked a suite on the boat, the agent took it upon themself to book my parents the Presidential Suite at the hotel, which was a bit overboard. It was a really nice room, though! Embarkation was a little rough. The Norwegian-booked shuttle from the hotel was over an hour late to pick us up (it was supposed to arrive at 11:15, and our boarding appointment as at 12:30), and the bus that did arrive was not large enough for all of the passengers, so we had to wait longer for another bus to come pick us up. We were not given any explanation of this, and were left wondering what was going on. Next time, we would definitely arrange our own transportation to the pier rather than booking through the cruise line. Once we arrived at the pier, we dropped our bags with a baggage handler (who flat-out asked for tips) and entered the terminal. My parents were in a suite, so they were whisked away to the priority boarding area, and were on the boat almost immediately. Us plebes in the balcony room, however, went to general boarding, where we waited in a slow, agonizing line for about 2 hours. I know that "every cruise line is like this," but there has GOT to be a better way to get people on the ship. Nerves were starting to wear thin after a solid 4 hours of standing and waiting (interrupted by a short bus ride), but things turned around as soon as we got on the boat! Ship: - We loved the Sun! This was my second cruise, and this ship was just a bit smaller than the Carnival Valor, about 1,900 guests. The decor was nice, if a little bit on the "cruise cheese" side, with turquoise carpets, fishes, and the strange Greco-Roman theme of the casino. - I saw that the boat had been remodeled within the past few years, but it is starting to show some wear, with some thin carpet in the staterooms, threadbare seatbacks in the theater, etc. - What I liked most about the ship was that despite the embarkation disaster, it rarely felt crowded! The only times that it was irritatingly crowded on board were in the buffet right after shore excursions returned, and during the damned "$10" sale at the boutique. Cabin: - Our mid-ship balcony stateroom (8220) was plenty roomy for our needs and had tons of storage (there were drawers and cabinets we didn't use) and plenty of space under the bed to stow our luggage (we had 2 large suitcases and 2 carry-on suitcases). - I have to shout the praises of the SHOWER! The stall itself is nothing to spit at (tiny, as usual), but good lord, the water pressure and temperature were AMAZING for a boat. - There was shampoo/condition hybrid and body wash provided, plus hand soap. I ended up using my own. - The hair dryer does the job, but just barely. It's basically a flexible tube coming out of the wall, and it's hard to use. The tube gets hot, and it's almost impossible to try your hair without the hot tube coming in contact with your arms, etc. Uncomfortable, would recommend bringing your own hair dryer. - There was really only 1 outlet in the whole cabin. We brought along a power strip (with USB ports) and it was a life-saver. - We also brought a bluetooth speaker for music in our stateroom, which we played at a reasonable volume, of course! It added to the ambiance. Dining - Dining was fine, but nothing to write home about. We ate at 3 of the specialty dining restaurants, ate in the main dining room 4-5 times, and ate the rest of the time at the main buffet (Garden Cafe and Great Outdoors, aft). - Cagney's was very good (steakhouse), but I was disappointed with Moderno, the churrascaria. - I wasn't too fond of how the restaurants were set up... basically, all many specialty dining restaurants were right on top of each other in the same dining areas. For example, Cagneys, the sushi, and the hibachi restaurants were basically in the same dining room. It wasn't good ambiance to have to listen to the drumming at the hibachi grill when you're trying to enjoy a steak dinner. - The 2 main dining rooms are exactly the same, except one of them doesn't allow shorts. It was a little ridiculous to have this pretty arbitrary distinction, because the menu was the same, the decor was the same, and the "no shorts" dining room guests truly didn't look any more upscale or dressed up than the more casual dining room. - The food was probably the low point on board for me. Entertainment and Activities - There was always SO MUCH going on on board that we had a hard time deciding what to do! We were partial to the trivia and game show type things, which were a lot of fun... the staff did a great job with these! - Shows - We only attended 3 shows in the Stardust Theater... there was a Mentalist that was OK, but very overblown, a comedian (I fell asleep), and we attended the "We Will Rock You" show, which was my favorite. It was cruise ship cheese-tacular at its finest, and we were smiling the whole way through (though my fiance is sure that Roger Daltry was spinning in his grave). - There was a "Equator Crossing Ceremony" which should have been a lot of fun, but it was so crowded and sweltering (you know, equator!), I couldn't enjoy it. Alas, I did not get a picture of myself kissing the fish. - Fitness center was very nice! I took part in several of their classes. They were just OK, quality-wise but it was nice to get some exercise in on the ship. I like a little more challenge in my workouts, but I understand that they have to design the classes for the lowest common denominator. Service - Our stateroom steward, Arvin, was amazing, and did a fantastic job the whole way through. - The restaurant staff was spotty... some incredible servers and others who seemed like they were learning as they were going. - Bar staff was mostly great... some were super friendly, others just got down to business. I did get a little upset at one point (#firstworldproblems, I know) for being asked to not eat at the bar at a pool-side barbecue when there was literally NOWHERE TO SIT anywhere else. They said it was because they can't have food blowing across the bar, which I get, but it was completely still that day and, again, nowhere else to sit. - I did note that there was some language barrier issues at play, but I think it could be handled better. If a crew member does not understand the question, I wish they would not just say "yes" without trying to actually figure out what the guest was asking. There were many occasions where we later discovered that we had gotten an incorrect answer from a crew member. Ports/Excursions - Given that my previous cruise experience was a Caribbean cruise with Carnival, the port experience was very different! All of the ports were primarily shipping ports, which I VASTLY preferred to many of the Caribbean ports, which seem to be duty-free shop after duty-free shop (no, I don't want to purchase any diamonds!). - We did an excursion at every port, which got a bit expensive. Most were worth it! - My mom is mobility impaired, and it seemed that people really did need to be good self-advocates for accessibility. Because of the nature of the ports, there were frequently long walks to and from the tour busses, which was more difficult for her, and we sometimes wished that they would have some transport chairs available outside as there were so many older passengers on this ship. - I understand that accessibility in foreign countries can be varied, but I wish that Norwegian would provide more feedback/training to tour operators. Many operators walked far too fast for mobility impaired guests, and they didn't seem to be mindful of differing mobility levels. Some of the "Level 1" activity excursions had more walking that we expected for that level, which was hard for my mom. It's hard to enjoy an excursion when you're having to try hard to move fast enough to keep up without falling! - A couple of tours did have all of the activities advertised due to availability. It would be nice to be made aware of that, but it's possible the tour operators didn't even know certain aspects of the tour weren't going to be available until they arrived (though I feel it's the tour operator's job to ensure that the tour they're advertizing is the tour we're getting). - Peru was the stand-out destination for us. Such unique landscape! Misc Notes - We had the Ultimate beverage package as a freebie (but still paid gratuity). It was worth just in convenience. - There is a $13.99 daily "service charge" that is the gratuity for wait staff and stewards. I wish they would just include that in the price of the cruise rather than springing it on you later. Our bill at the end (including excursions and all on-board spending) ended up being about $1,400 each. We would definitely consider cruising with Norwegian again, and perhaps try one of their newer ships! Read Less
1 Helpful Vote
Sail Date: November 2017
We chose this cruise because 7 neighbor couples had signed up for the cruise. Our first experience on Norweigan Cruiseru lines. We all took a bus to the Miami Cruise terminal with no problems. Embarkation was smooth. The food in the ... Read More
We chose this cruise because 7 neighbor couples had signed up for the cruise. Our first experience on Norweigan Cruiseru lines. We all took a bus to the Miami Cruise terminal with no problems. Embarkation was smooth. The food in the complimentary restaurants including the "all you can eat buffet" was of poor quality and unvarying selection. Lines were long in the buffet (which we avoided if possible) and the service in the restaurants was very slow (a meal usually took 2 hours) and the food quality was poor even for low cost fast food in the US. Everything tasted the same be it beef, fish or chicken! This is an older, smaller NCL ship with out dated equipment in the cabin. The person making most of the announcements had a very pronounced accent and could not be understood. This was unfortunate because he oversaw embarkation and disembarkation resulting in unnecessary confusion. Read Less
1 Helpful Vote
Sail Date: November 2017
Oceanview room on 6A was quiet & convenient. Most shows were a disappointment in theatre, we only liked 4 out of 11 nights. Game shows were great, very entertaining! Loudspeaker system is horrible & hard to understand what is being ... Read More
Oceanview room on 6A was quiet & convenient. Most shows were a disappointment in theatre, we only liked 4 out of 11 nights. Game shows were great, very entertaining! Loudspeaker system is horrible & hard to understand what is being said. Music on pool deck was so loud you couldn’t have a conversation without yelling. Kids took over adult pool & hot tubs & nothing was ever said to them. NO enforcement of rules on pool deck, towels on chairs for hours with no one in them. Same offenders every day, 1 person gets up to put towels on 4-6 chairs. Limited shaded area on pool deck & when barbecue happens it takes away a huge shaded area for the am & part of the afternoon. Really enjoyed ports of call, docked close to towns so easy to walk around on your own. We will not sail on this ship again due to everything mentioned above & ship is showing its age. Also paid gratuities in full & was charged again so must phone to get charge reversed, annoying. Read Less
1 Helpful Vote
Sail Date: November 2017
We choose Norwegian as we had cruised with them before and we had a great experience. This time, not so good. We had persuaded out relatives to come along with us, and wish we had not. A great pity as it was a bucket list holiday for us ... Read More
We choose Norwegian as we had cruised with them before and we had a great experience. This time, not so good. We had persuaded out relatives to come along with us, and wish we had not. A great pity as it was a bucket list holiday for us and a retirement present to my husband from me his wife. We took the Premium drinks package which included coffee and juice. No one mentioned that this was restricted to the restaurants only. Otherwise you have to pay for a proper coffee. This felt like a misrepresentation of the facts in order for us to take the cruise. I don't drink alcohol much but do enjoy coffee. So not a great deal for me. I had a conversation about this and was reassured that I would get my specialist coffee. Panama Canal crossing was badly managed or not managed at all. People had got up extra early to reserve places. This was not shared by any member of staff. The result of this was I was walking around aimlessly trying to see and unable to. I have a disability and am short in height therefore lost out on the main highlight of the cruise. The serving staff were excellent and made up for some of the shortcomings. The entertainment was varying in quality, we enjoyed the comedians. The dances were often repeats of show we saw a few years ago on our previous Norwegian cruise. But overall we left with an unpleasant memory of what should have been a memorable time for us. Passengers should be informed of the tender ports when booking excursions. In Nicaragua we had a long delay due to tendering, which resulted in a long drive to a place then a short stay no time for a meal, and a had long drive back. All in all, a stressful day with little enjoyment. But an expensive bill. Every day we read that sun beds should not be reserved, but people did, and nothing was done about it. This meant that we were often without a sunbed. As senior citizens who can't sit for long it meant we were often wondering around trying to find a comfortable place to sit. Read Less
2 Helpful Votes
Sail Date: July 2017
Alaska is truly one of the most beautiful places I have ever been. The people are wonderful and their is always something interesting to do (definitely go to Icy Straight (it was my personal favorite. The beach there is gorgeous and they ... Read More
Alaska is truly one of the most beautiful places I have ever been. The people are wonderful and their is always something interesting to do (definitely go to Icy Straight (it was my personal favorite. The beach there is gorgeous and they have fresh crab and wonderful little hot donuts made to order. If you have a chance eat king crab and shop local art in Ketchikan). The staff of the Norwegian Sun were exceptional in their customer service. The food was good but the scenery outside always stole the show. The Tepan bar was the most fun we had with the exception of the 50th anniversary dinner for my parents (John and Doris) and the other 50th anniversary dinner for my cousins at the Seven Seas dinning room. They even made a special cake for each night. The Splash Academy was amazing! If you have an active child this is fantastic. "Tiny" was a great director and all the staff in there did a wonderful job entertaining the kids. My son and my little cousins couldn't wait to go everyday and in the evenings they have lots of fun things for them to do as well. Read Less
3 Helpful Votes
Sail Date: April 2017
The overall cruise can be regarded as average. Positive points : Entertainment : excellent shows, presentations and overall activities throughout the cruise Cabin service : the cabin steward kept very clean all the time. ... Read More
The overall cruise can be regarded as average. Positive points : Entertainment : excellent shows, presentations and overall activities throughout the cruise Cabin service : the cabin steward kept very clean all the time. Overall cleaning Excellent waiters in main dining Free style Onboard treasury and cashier service Internet café service Duty free shores : good prices and large variety of products Jogging track on 6th deck Desembarkation in San Francisco Average points : Cruise price Food and beverage Age of the ship : probably she needs some update and replenishment of some old furniture Guest service information center Fitness center Negative points : Embarkation in San Antonio : although there was a strike in Valparaiso and the embarkation port was transferred to San Antonio the day before departure, NCL failed in not assigning enough people to assist the most needed passengers mostly senior citizens and some of them in wheelchairs. Shore excursions Price of shore excursions Shore excursion information service Concierge : lack of politeness of the main concierge in dealing with passengers. Return of passports : messy service Cost to have internet service onboard Read Less
5 Helpful Votes
Sail Date: April 2017
First impressions - really liked the ship. It was not too big and impersonal. Public areas nice ambience. The cabin was nicely furnished and the bed was comfortable. Plenty of cupboard space. It was our second time on NCL and we were ... Read More
First impressions - really liked the ship. It was not too big and impersonal. Public areas nice ambience. The cabin was nicely furnished and the bed was comfortable. Plenty of cupboard space. It was our second time on NCL and we were given a bottle of sparkling wine as a welcome back gift which was a nice gesture. Room was very quiet which we appreciated. Cabin service excellent - clean towels etc always available and stewards very helpful. Nice people on the cruise - everyone seemed to be ready to chat. We got the drinks package and tips included with the fare we paid. Although we do not drink a great deal it was nice to have a glass of wine with dinner/cocktail etc without thinking of mounting costs. We did not try the specialty restaurants as these were a bit expensive when food was already available. May have tried them if cover charge was lower. The shows were varied and catered to the profile of ships passengers, although we did not attend many. Entertainment during sea days was a bit of a challenge for the staff as the decks were often closed due to high winds and wet weather. In any case it was too cold to be out on deck and this seemed to catch a lot of passengers off guard in terms of clothing packed for the cruise (me included) - everyone had coats and big sweaters even indoors in the ship. Would have liked a launderette on board but a special offer for a bag of laundry for 20USD was offered a couple of times and this was useful. Embarkation and disembarkation very smooth, including no problems with tenders. Tenders were also fair in that those not on tours could collect tickets for tenders in a first come first serve basis rather than by floors which some cruise lines do. I offer the following as suggestions rather than criticisms - I enjoyed the cruise and would have no hesitation traveling with NCL again. 1. The excursions were prohibitively expensive for many people. In fairness, they were expensive whether you purchased them with NCL or privately. NCL did offer a deal once you were on the ship with cut price tours if you bought a package with 3 or 4 tours which was competitive with private tours. 2. The food was a bit repetitive and the quality average. some of the dining room choices were a bit odd - the elements were not well matched. There was good choice of specialty restaurants but not a great deal of choice in complementary food. The choices at the sports bar and pizzeria food were limited and sports bar not great quality. The Ramblas tapas really was poor quality and not enjoyable. Pride of America had a nice hamburger/ fast food restaurant that was really nice and would have liked to have seen something along those lines. The weather meant that the outdoor cafes could not be used so inside restaurants very crowded but everyone found a seat with a bit of looking! 3. There needs to be a bit more coordination for passengers running church services - there is a chapel and it should be confined to those areas - not in public bar areas where they try to drive others away. This was not on. 4. We experienced high winds and bad weather and one night the ship listed several times with one particular significant list where some people fell out of bed and things fell off shelves in the cabin. No mention was made of this by staff and it was like a veil of secrecy when people asked what happened. We were told that the degree of listing was not made public as it would cause panic - it was more worrying to me not to know. 5. During the night the ship listed, our cabin got water running into it that smelled very bad and soaked our carpet, and the carpets in other cabins near us and the corridor. When I went to report it at the front desk (at midnight) the staff said that no one else had reported the ship listing!!!!!!! What ??????? All the passengers and crew were talking about it the next day! They sent someone to vacuum up the water from the carpet which at that time was localised but I could hear water running down one of the inside walls and the next morning got out of bed to a soaked carpet that smelled awful. When I first went to report it the staff on the reception desk acted like I was the one at fault, complaining about nothing and being difficult. They told us there were no other cabins available and that we would need to stay out of the cabin for the day whilst they put industrial air blowers in the cabin. We were tired after having no sleep the night before. They then offered us the use of an inside cabin on deck 4 for the night (although the carpets were not dry until days later) - husband claustrophobic so have never been able to have a cabin without a window on our travels. We then noted it wasn't only our cabin with the dryers - in other cabins on our floor carpets were lifted, furniture moved and cabins stripped! Also dryers in the corridors and smell was very unpleasant. Asked several times where the water came from but were told different things - air conditioning, drain etc. We got no help at all until we asked to see the ship's hotel manager and suddenly we were offered a room the same as the one we had paid for on the same floor but unaffected by water. After that, staff were helpful. I think they eventually realised that there was a genuine problem and then were helpful. This episode was disappointing, but I guess the reception desk staff do get a lot of people complaining about trivial things and it is difficult to be taken seriously when you have a genuine problem - we have found most ships the same thing in this regard and honestly, it is clearly not the easiest job, and so I can understand the initial pushback but it was a bit disheartening when we knew the problem was genuine. 6. The bathrooms frequently had a smell of stale urine presumably coming from the toilet systems which was unpleasant - noticed this on other ships, not just this one. It was not overpowering, and I guess the staff are reluctant to use chemical cleaners for environmental reasons, but maybe a way of limiting it? All in all, liked the cruise and the ship and will happily sail with NCL again, but would love to know why Aussies have to pay so much more for cruises than other countries? Read Less
1 Helpful Vote
Sail Date: December 2016
I´m brazilian and it´s my second NCL Cruise, the other was NCL Getaway. The ship is old but tradicional, the crew members are great and the Cities I visited the best. What make me upset is an ilegal tax that all onboard have to pay, crew ... Read More
I´m brazilian and it´s my second NCL Cruise, the other was NCL Getaway. The ship is old but tradicional, the crew members are great and the Cities I visited the best. What make me upset is an ilegal tax that all onboard have to pay, crew members and passengers, a 25% tax plus the 18% tax for the service, but this 25% we only know when we make the first payment. Researching, they create this because NCL was finned for Brazilan law and give to all to pay what it´s deservers only to NCL because NCL don´t follow brazilian rules, that they should have at least 25% brazilians working there. And for people that doesn't speak English is really hard, even in the recreation for kids there´s no brazilian, I had to complain because my 7 and 10 years old boys weren't understanding much. Roberto the cruise director is the best and all the adult Recreation team were great: Sandra, Clarissa, José, Adriano, love you all. Imagine, a beer costs $7.95 but you have to pay $11.35: +1.43(18% grat, ok) but the $1.99 brazilian tax is ilegal!!!!!). Read Less
Sail Date: September 2016
I was traveling with my 81 year old mom who has limited mobility. We wanted a cruise with interesting ports we haven't seen before. We both enjoyed the cruise immensely. It was a great blend of interesting places and relaxing sea ... Read More
I was traveling with my 81 year old mom who has limited mobility. We wanted a cruise with interesting ports we haven't seen before. We both enjoyed the cruise immensely. It was a great blend of interesting places and relaxing sea days. This was our fourth cruise, and it was the first time I did not have a list of complaints afterwards. Service was excellent everywhere. Food--We were very impressed with the food on this cruise. We dined at one of the two main dining rooms most every night, and had many excellent meals, and none that were bad. We had delicious ribeye steaks twice at Cagneys. We enjoyed Moderno the churrascuro restaurant but felt that one trip there was plenty. We would have liked it more if there were some dipping sauces for the meat. It got a little boring. We also enjoyed La Cucina. We have learned to avoid the buffets on cruises except for a light snack. The few lunches we had from the buffet were just OK. Embarkation--long lines but smooth. They did not have a good set up for handicapped passengers and it was hard for my mom to stand in a long line. Enrichment activities--really informative documentary on the Panama canal the day before we sailed through it. The day of passage a representative from the canal comes on board and narrates the passage. This was really enjoyable. I would love to have more in-depth information about the various countries we visited. Entertainment--I have little interest in cruise entertainment, but I was very happy to hear the string quartet playing on this trip. We enjoyed them in the dining rooms several nights and in the lounge. I took plenty of books to read but ended up reading 3 I found in the well-stocked library. Fitness--I enjoyed the aerobic dance classes but sometimes they were in the direct sun on the deck and it was wayy too hot. Wish they offered more of those throughout the day. Good walking track that stayed pretty shaded most of the time. Onboard experiences--lots of nice, quiet places for reading, which I appreciated. Most of the outdoor seating was in the sun. It would have been nice to have more shaded areas besides under the lifeboats. We enjoyed the trivia and name that tune games, except the host of name that tunes played way too much of the song and took away the challenge. It would have been nice to have some karaoke earlier than 10:00. Lots of late activities that we missed being early birds. Shore Excersions--these were all chosen to be easy with little physical activity for my mom. There were many fun things like snorkeling and zip lines that we did not do. Cabos San Lucas--did the ship easy excursion. There is not much to see in Cabos. This was a decent overview. We enjoyed the demo at the glass factory. Excellent fish tacos at Molly's in Cabos San Jose. Acapulco--very enjoyable tour with Baldo Gomez at Tours by Rudy. We released baby sea turtles at the refuge, saw lots of different areas of town, the Peace chapel, Los Flamingoes hotel. Fun day. Puerto Quetzal--did the easy shore excursion to Antigua. My mom wasn't feeling well so I went on my own. The shore excursion spent a lot of time in a jade factory/store which didn't interest me, so I went walking through Antigua on my own. A beautiful city not to be missed. Corinto--had a nice tour with Denis of Julio Guides to Leon. Leon was poor and bleak after Antigua. We got an overview of the place, saw the market, murals of the political history which went on too long standing in the heat. We went to a nice cool place for lunch. It was interesting to see but lots of poverty. Costa Rica--excellent tour guide Javier Vargas with Thumbs Up tours. One of the highlights of the trip. Went to macaw sanctuary, crocodile river cruise, and a general tour of the area. Lots of interesting plants and animals explained by our fabulous guide. We learned a lot and had a great time. Not to miss especially with Thumbs Up tours. Cartagena-- Beautiful old town. I would focus solely on that next time. We took an OK tour with Dora. We got an overview of the area and a walking tour of old town, but she rushed us through that to spend 45 mins. In an emerald store. Did not like that part, but Cartagena was one of my favorite spots on the trip. Read Less
8 Helpful Votes
Sail Date: September 2016
we booked this cruise in 2015, and looked forward to it for an entire year...we were not disappointed...it was our first time on this cruise line... the ship was very much up to our expectations, and the crew and staff always ... Read More
we booked this cruise in 2015, and looked forward to it for an entire year...we were not disappointed...it was our first time on this cruise line... the ship was very much up to our expectations, and the crew and staff always helpful...it was very much a hotel atmosphere, with ever-changing views...the stewards were great and approachable and took care of anything that we asked... the excursions were very professional, and we got end of the season pricing for our trip and on-board, and port shopping... there is so much to do aboard ship, and the shows and games were really good...we don't gamble or drink a lot, but there was the opportunity for those who do... and so much to eat...the dining is informal, and always available...we took a dining package which allowed us to sample their best restaurants but could easily have gone to their main dining room, or eaten ashore on those days we were in port... large ship, normally very comfortable ride and everyone makes the trip so enjoyable... we have done Royal Carribbean, and found this to be more relaxed...we would definitely consider this again, depending on destination... Read Less
3 Helpful Votes
Sail Date: August 2016
It was a fully Diamond points funded cruise to a destination we wanted to see. Alaska is an outstanding destination. The excursions were excellent. On board we were treated like royalty and had lovely, comfortable, clean accommodations. ... Read More
It was a fully Diamond points funded cruise to a destination we wanted to see. Alaska is an outstanding destination. The excursions were excellent. On board we were treated like royalty and had lovely, comfortable, clean accommodations. The food, both variety and quality, were very good. One improvement from my perspective is if the buffet had a featured cuisine from different cultures every day, i.e. Greek, Italian, Asian, etc. for the dinner or lunch menus. I recognize that this may not please all passengers. The performances by the NCL singers and dancers were lively, entertaining and enjoyable. The lounge music especially Black Diamonds was so professionally done and so very enjoyable. Innovation was another group that we found very entertaining. To elaborate on excursions: we thoroughly enjoyed all that we booked. The two really outstanding ones were the Whale Watching and Wildlife in Juneau and in Skagway, the Best of White Pass that included Liarsville and Red Onion. Seward has little to offer of interest. but this is a debarkation, embarkation point. Vancouver is a wonderful, clean city and I wish had more time to see it. The Hop On, Hop Off Trolley was a good investment. While most of the ports of call were the same Vancouver to Seward and Seward to Vancouver, Icy Pointe was only on the return and well worth the stop. We are glad we did the round trip because it is impossible to see all you want to see in just one go round. And weather can be a factor. On the way to Seward, Hubbard Glacier was so fogged in, we could not see it. On the way back, we had a wonderful viewing day and the ship was able to get closer to the glacier than any time all summer we were told by the crew. Alaska is a definite 5 thumbs up. Read Less
9 Helpful Votes
Sail Date: December 2015
Our family loves to travel, but recently several members were diagnosed with Celiac Disease. We quickly discovered that eating out, let alone vacationing internationally, posed what seemed to be an insurmountable problem. After a great ... Read More
Our family loves to travel, but recently several members were diagnosed with Celiac Disease. We quickly discovered that eating out, let alone vacationing internationally, posed what seemed to be an insurmountable problem. After a great deal of research, I trepidatiously arranged a two week cruise, hoping that eating in a consistent environment would permit us to travel without fear of cross contamination or illness. While we prefer more authentic cultural immersion and extended stays in our chosen destinations, we were thrilled that cruising presented a compromise, allowing us to balance travel with significant dietary/ health concerns. With appropriate pre-departure notification, the crew on the Norwegian Sun successfully enabled our family to have a fabulous vacation with healthy, GLUTEN FREE cuisine that was varied and scrumptious. We spoke with Rosalia Dizon, the Maitre D, on embarkation and she arranged for us to eat in the same dining facility with a reserved table and assigned us a dedicated and knowledgeable waitstaff. This allowed us to prevent cross contamination and the need to repeatedly explain our dietary restrictions at every meal. Our waiter, Christopher Song, was impressively diligent and consulted continuously with the chefs, who often put together special dishes for our group of five. Although the crew was taking care of hundreds of guests, Christopher and Rosalia graciously made our dietary restrictions seem effortless. While I would not typically chose to travel by cruising, NCL did a fantastic job and if you are looking for a GLUTEN FREE vacation, this is a manageable option. While I can't speak for other NCL cruises, I can confidently state that Rosalia and Christopher on the Norwegian Sun kept our family healthy and well fed and their hard work deserves commendation! Read Less
3 Helpful Votes
Sail Date: November 2015
We departed from San Diego and hit two Mexican ports, Guatemala and Costa Rica before reaching Peru. It was Early November, hot and humid but since we are avid birdwatchers we managed to pull in a few lifebirds (birds we had never seen ... Read More
We departed from San Diego and hit two Mexican ports, Guatemala and Costa Rica before reaching Peru. It was Early November, hot and humid but since we are avid birdwatchers we managed to pull in a few lifebirds (birds we had never seen before). Just be prepared for the heat. Peru was very interesting from a cultural and historical standpoint. The ports are industrial working ports and not user friendly for passengers since you have to take a shuttle bus to leave the industrial area. In Lima the wait for the shuttle was an hour and the ride took 30 minutes. The bus delivers you to a highly policed park where expensive taxi service is available. We left the park and walked along the seaboard taking in many sea birds. We then hailed our own taxi and paid $20.00 to take a 45 minute ride to the Lima zoo. My wife thought the taxi ride was scary (it was) because he weaved in and out of traffic and barely missed pedestrians. We loved the zoo because it had birds and animals specific to Peru. They have a very nice bird exhibit where we saw my personal favorite bird (the Cock of the Rock) which is bright orange with large spoon shaped crest. A very nice zoo with lots of locals hanging out with their families. We saw several wild lifebirds here as well. A memorable day! Chile was fabulous! We love this country! First of all we noticed it is clean (not very much trash on the side of the road). The people are friendly but they don't smile. It isn't that they aren't happy, they are just stoic, so don't expect them to return a smile when you flash your pearly whites. In Valparaiso we took the shuttle bus to a terminal (exchanged some money) and walked a half mile to the bus stop. We paid the equivalent of $3.00 and road the 600 series bus for about two hours until our bladders couldn't take it anymore. It was a cheap tour of the city and a good way to get to know the people. A salesman got on and with the bus driver's permission gave a sales pitch for a package of pens he was selling that you could mark on their money to make sure the bills were not counterfeit. He sold a couple then got off and waited for the next bus. Next a volunteer from Salvation Army got on requesting donations, followed by a guitar playing singer selling CD's. He played and sang for about 15 minutes. The bus driver liked it so much he bought his CD. He was followed by a candy salesman. Women with their daily grocery shopping, kids, lovers, businessmen and students were the kinds of people we observed on the bus that day. Definitely worth three bucks! We stopped at the famous flower clock and went the Sheraton to use the marble clad restrooms. Walking down the hill from the Sheraton we stopped at the beach to take in some seabirds before catching the bus back to our shuttle station. We spent Thanksgiving in the Straight of Magellan where I photographed a group of penguins swimming near the ship. The ship glided past fabulous scenery as we encountered Tierra del Fuego National Park with pristine snow covered peaks, glaciers and breathtaking vistas. Reminded me of the the Alaska inside passage. We took a Cruise Critic tour to the interior of the park and saw Upland Goose, Black Necked Swans, Caracara and a few songbirds. The weather cooperated with us as we rounded Cape Horn. It was crisp and cool but the sea state was relatively calm. Our next stop would be the Falkland Islands. Falkland Islands is a tender port. The ride takes about 20 minutes depending on the winds and sea state. The day we were there it was cold and very windy with a little rain. We spent $20.00 each for a round trip shuttle ticket to Gypsy cove. You see Gypsy cove as you enter the port. It is located on your Port side about three miles prior to the anchorage. There we saw a small colony of Magellanic Penguins, Upland Geese, Kelp Geese, Turkey Vultures, a Dark Faced Ground Tyrant and a Grass Wren. We also saw the Flightless Falkland Steamer Duck and Oyster Catchers. A great birding day! There are also adventures to see Rock Hopper Penguins as well as other penguin species but be prepared to get muddy and jostled in the 4 wheel drive vehicles. Back to Argentina we pulled into Puerto Madryn a user friendly port with a long dock. Here we went on another Cruise Critic tour to Punta Tombo to see thousands of penguins. It takes two hours to get there but the roads are nice and well maintained. They make a pit stop at a gas station with clean restrooms somewhere in the middle of the trip. Great place for seeing lots of Magellanic Penguins in their burrows. You will also see Rea here as well as Steamer Ducks and Imperial Cormorants. Montevideo, Uriguay is a nice port town, easily accessible and interesting. I smelled pot as we crossed the first street reminding me it was legal here. The old section of town has some very nice European style architecture. There are many shops and street vendors. You will see Monk Parakeets in the city parks and we even saw a Coo-coo which had a punk rocker hairdo. Taxis are cheap here but you will need pesos. In Buenos Aires we ended our cruise. We hooked up with a professional bird watching guide named Diego Gallegos who picked us up at the cruise terminal in his van and then took us on a most excellent birding adventure. We saw over 30 lifebirds that day! He supplied a nice lunch and then took us and our luggage to the airport in time to make our flight back home. He is married with two kids and has been birding since he was a kid. Very knowledgable and well worth the price of $260.00. If you need a birdwatching guide I highly recommend him. I found him on the "birdingpals" international website. His email is diegogallegos61@gmail.com if you would like to contact him. The NCL Sun is old and in desperate need of repair. We made the mistake of moving the beds in our stateroom so we could look out the window without kneeling on the bed. Our mistake was seeing the pee-stained mattresses. Yuck! The furnishings are dilapidated and wear and tear is evident everywhere you look. A tattered bucket of bolts ready for the boneyard or a major overhaul in dry dock. Read Less
Sail Date: October 2015
Best Cruise of 10 we have taken, until time to disembark. Then total disorganization Like they have never done it before. Kept telling non English speaking passenger to report somewhere so that ship could be cleared for customs. kept ... Read More
Best Cruise of 10 we have taken, until time to disembark. Then total disorganization Like they have never done it before. Kept telling non English speaking passenger to report somewhere so that ship could be cleared for customs. kept everyone on board for 1.5 hours while they kept announcing in English for them to report. This system is bound to fail and they need to have a prearranged system to let these passengers know what to do, such as printed instruction in their language. Need to take a lesson from the other cruise line on how to disembark passengers. I have never had this problem before on other cruise lines. Also took long time in lines to board in San Diego. Here again they need to see how other line do it much better. Other than slow boarding we though this was the most enjoyable cruise we have ever taken. Read Less
1 Helpful Vote
Sail Date: October 2015
I have taken 11 cruises total and NCL SUN was the absolute worst ship I have ever been on. I had a Suite #8077 that was not much bigger than a balcony state room. It was the noisiest most vibrating room from the engines that I have ever ... Read More
I have taken 11 cruises total and NCL SUN was the absolute worst ship I have ever been on. I had a Suite #8077 that was not much bigger than a balcony state room. It was the noisiest most vibrating room from the engines that I have ever been in. I got absolutely no rest on this cruise. The ships AC was not working 7 of the 11 day cruise!!! The staff was very nice and friendly but you could tell the last 2 days of the cruise they were all getting sick with some kind of respiratory problems and it so happens all 3 of our passengers came home with upper respiratory infections. There is absolutely NOTHING to do on this ship after 10pm except casino. This ship was like a floating Nursing Home. I was really looking forward to the Mexican Riviera cruise but was very disappointed in the ports of call. Read Less
Norwegian Sun Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.7
Entertainment 3.5 3.7
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.8
Family 3.5 3.8
Shore Excursion 3.5 3.7
Enrichment 3.0 3.3
Service 3.5 4.1
Value For Money 3.5 3.8
Rates 4.0 4.1

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