3 Helpful Votes
Sail Date: May 2019
Overall a great experience. The itinerary was excellent, we booked excursions at most ports and had good experiences. The ship is very nice after its recent renovations. State room had enough space and storage for 2 over packers. We were ... Read More
Overall a great experience. The itinerary was excellent, we booked excursions at most ports and had good experiences. The ship is very nice after its recent renovations. State room had enough space and storage for 2 over packers. We were unsure about the "privasea" balcony we had but it was not an issue, it only slightly reduces the size of the opening and we used our balcony every day. The flexibility to dine at any time, at any of the many restaurants, and on our own (2 people) or with others if we wanted to was great as this was our biggest complaint on our last cruise. We will definitely only be cruising with this type of set up in the future, we don't like having a set time and group of strangers to dine with every day. Entertainment on board was excellent, we went to most of the shows and loved them all. There was always activities to keep us busy if we wanted too, even at pots where we stayed on the shit. Lots of bars to choose from. Service was great and the staff were all friendly and helpful. We will be sailing with Norwegian again! Read Less
1 Helpful Vote
Sail Date: April 2019
While the cruise itself was pretty good, the total mess up be NCL of the disembarkment killed all the joy we had. 2 1/2 hours to get a taxi because guest services on the ship told us they would be at the port so we didn’t need to ... Read More
While the cruise itself was pretty good, the total mess up be NCL of the disembarkment killed all the joy we had. 2 1/2 hours to get a taxi because guest services on the ship told us they would be at the port so we didn’t need to schedule one. That was a joke. It was our first cruise and maybe our last. Everything we did on board they wanted money to give us the information we were supposed to get in the seminar. I.e., how to increase your metabolism. Teas to heal the body. Bingo etc. the ports were nice as we booked excursions at each. We did find out we could have picked someone at port for the same excursion at half the price. Go figure! The shows were ok. A few better than the rest. And you couldn’t swim in the pool the water was to cold for us. The only issue with the room was the size. Had to squeeze by to get to the other side of the bed. And the toilet area was a joke. We had a mid ship balcony on the 10th floor. Well good thing we didn’t put down a deposit for another cruise!!! Read Less
Sail Date: April 2019
Have always been a great believer and loyal fan of Norwegian but that is decreasing. First, I made reservations for four persons to go from Miami to Barcelona and that is what our first itinerary stated. At some point, the port of ... Read More
Have always been a great believer and loyal fan of Norwegian but that is decreasing. First, I made reservations for four persons to go from Miami to Barcelona and that is what our first itinerary stated. At some point, the port of disembarkation being Barcelona, was changed to Tarragona, Spain. We were never notified of the change but just happened to pull up a more current copy of the itinerary that now stated Tarragona instead of Barcelona. I called my NCL contact person and verified the change without any explanation of why the change. NCL arranged a transfer to Barcelona from Tarragona with more than a reasonable charge. Would we have not gone on the cruise if we knew that we were not departing in Barcelona. I am not sure. I am 80 years young and to get their "drink package", it would be an additional $1300 for a couple. Okay, don't take the drink package, which we didn't. Most of the people on the cruise were in my age bracket. We all (the ones that I talked to) fully agreed that the ship kept the temperature about refrigerator cold throughout the common areas of the ship. Very miserable. Some travel companies keep their repeat travelers very happy but NCL is not doing a very good job of that for our last few cruises. We belong to Latitudes but other than two dinners in one of the Specialty Dining Rooms, what is it worth to belong. The aisles in the Buffet (crowded beyond belief) were laid out by someone that had never been on much more than a row boat. Lastly, the staff of the Star, as have been on all of the other NCL ships, still a very great bunch of of people. All very friendly and helpful. One of the biggest reasons that we keep coming back to NCL. BUT, we are now starting to look at other cruise lines. MSC has given us credit for all of the points that have earned on NCL, We'll see what the future brings us. We are certainly not as loyal as we once were. Read Less
1 Helpful Vote
Sail Date: April 2019
My second TA cruise and my second time on the Star. Huge improvement in ship decor and design with new additions like Spice H2O and Bliss lounge, refurbished Garden Cafe. I had an inside cabin on Deck 9. The 2018 Drydock provided as ... Read More
My second TA cruise and my second time on the Star. Huge improvement in ship decor and design with new additions like Spice H2O and Bliss lounge, refurbished Garden Cafe. I had an inside cabin on Deck 9. The 2018 Drydock provided as much needed face-lift on this 19 year old ship. I know the layout of this ship very well and really enjoyed most venues including the specialty restaurants Moderno, La Cucina and Le Bistro. 6 days at sea may not work for everyone, but it was exactly what I was wanted with no work emails or phone calls to return. Cutting the digital cord allowed me to completely relax. Ports were good, no complaints l had never been to Punto Del Gado or the Azores or Madeira and their beauty did not disappoint. Seville and Granada were wonderful trips, as Was Tarragona, our final port for debarkation. Entertainment was ok, not quite the calbre or as polished as on the bigger NCL ships, but not bad. Service was good to excellent in all dining venues, one exception was a Guest Services person who was a tad condescending when i asked to have a bar charge removed from a dining bill. I was charged for 6 glasses of wine when I had ordered just 2. I was a bit annoyed that i had to insist the charge was not accurate. I then had to revisit the same issue 2 more times to get the charge removed. Weather on our cruise was fantastic and the Atlantic was like glass. Read Less
1 Helpful Vote
Sail Date: April 2019
Our first transatlantic cruise! Originally scheduled to reach Barcelona but was diverted to Tarragona. Weather during the crossing was fabulous. Sunshine, warm temps and smooth seas. The Star was refurbished last year and was is great ... Read More
Our first transatlantic cruise! Originally scheduled to reach Barcelona but was diverted to Tarragona. Weather during the crossing was fabulous. Sunshine, warm temps and smooth seas. The Star was refurbished last year and was is great shape. Crew was wonderful. Entertainment ranged from great to hohum. Food was up to NCL standard. Ports were great. Could easily use NCL or go on your own. The Roman theatre in Cartagena should not be missed. The nightmare began when we disembarked. We were warned that Tarragona was a small town with limited taxis and to allow extra time. We were not told that Tarragona is an industrial port and not equipped to handle cruise ships. First, the gang plank was extremely steep and dangerous for people with mobility issues and trying to carry off luggage. Then we got into the taxi line with 2000 other people only to learn there were only 5 taxis servicing the pier. There was no pedestrian walkway and the pier was lined coal and other industrial materials so it wasn’t safe to walk off. We waited 3 hours before they finally got a bus to start taking us to the city center and then we walked about 3 blocks to the train station where we had to buy new tickets since we missed our train. We thought allowing 3 hours was reasonable for a 2.8km trip. We never saw an NCL staff person of any authority on the pier accessing the situation. I don’t know how elderly or people with mobility issues endured this situation. It was such a shame to end such a wonderful cruise at such a horrible port. Avoid Tarragona. Read Less
2 Helpful Votes
Sail Date: April 2019
We chose this cruise because the itinerary was appealing and it had good value. We did not have time to explore Miami before we left, but we had been there before and found it to be a nice city if you can handle high humidity. ... Read More
We chose this cruise because the itinerary was appealing and it had good value. We did not have time to explore Miami before we left, but we had been there before and found it to be a nice city if you can handle high humidity. Embarkation went fairly smoothly. We were on the ship by 12 enjoying our first cocktail of the cruise. On the other hand, disembarkation was a complete nightmare. It was the worst experience we have EVER had leaving a ship. The original, final port was supposed to be Barcelona. However, at some point in time, the final destination was changed to Tarragona with Barcelona in parenthesis, which on other cruises indicates an alternate name for the same city or a city located close at hand. Ex. Thira (Santorini) The reason our ship was shunted to Tarragona, which as it turns out, was more than an hour away from Barcelona, was because Norwegian had also scheduled the Epic, a mega ship with our EXACT itinerary. GRRRR! Just hours away from Epic, the Jade was also scheduled & appeared in port at least once with us. That meant a mad scramble for cabs and overcrowding in historic sites and eateries. Also, the Epic was so monstrous, that Barcelona could not accommodate both ships. That meant, our ship was dumped at an industrial port with no clue how to process passengers through immigration. It was a mad house. We couldn't leave on foot because of security. We waited for our own charter bus they wouldn't let in, because all the ship's shuttle buses had priority. (Norwegian had offered to "help" people get to Barcelona for a mere $30 pp. via their shuttles.) While trying to exit the ship, crew members had been given conflicting information about how to direct people and there was an area where 2 different lines were snaking in opposite directions. In short, it was an awful experience and by the time we got our pre-reserved ride, we arrived in Barcelona 5 hours later. This disembarkation fiasco and the double booking of other Norwegian ships at the same ports, will be at the forefront of our minds when considering whether to sail with Norwegian again. Read Less
Sail Date: April 2019
I sailed on NCL's April 27 repositioning cruise from Miami to Tarragona. Overall, I had a great time. The cabin, dining room, bar and entertainment staff were all great other than the customer service desk, internet desk and ... Read More
I sailed on NCL's April 27 repositioning cruise from Miami to Tarragona. Overall, I had a great time. The cabin, dining room, bar and entertainment staff were all great other than the customer service desk, internet desk and excursion staff. The latter three categories got the brunt of passenger problems and showed the strain. They were brusk and unhelpful. One more negative: Disembarkation was a nightmare. Originally the cruise was to end in Barcelona. A few months before departure NCL changed the end to Tarragona, 40 or so miles south on the Spanish coast (without notifying people, there were a number of unhappy passengers who had booked hotels in Barcelona). Tarragona is fairly small and didn't have near enough taxis to accommodate a couple of thousand people in the space of a couple of hours. NCL appeared to think its responsibility ended when you got to the bottom of the gangway. There you were in a line (more a scrum) of a few hundred people jostling for a ride into town. It took about an hour and a half to get a cab. NCL earned a lot of dissatisfaction that morning. On to the good. Staff: The cabin steward was pretty much perfect. Whatever you might want seemed to appear before you thought to ask. He went so far as to straighten a pair of shoes I'd thrown in a corner. The restaurants and bars had great service with a smile. The exception was O'Sheehan's, the restaurant, not the bar. The servers were slow and made a number of mistakes in orders. Food: The food was good not great for the most part with the exception, again, of O'Sheehan's which put out pretty bad food. The main dining rooms were on a par with most chain white table cloths restaurants. The buffet? Well it was a buffet, that about says it. Great omelets though. It could get a bit crowded during the mealtime rushes. I ate at the Sushi bar, great; Cagney's, very good; the Asian restaurant whose name escapes me, good and, Le Bistro, excellent. Reservation times were honored; but, the restaurants were never overcrowded, I never had to wait for a table. Internet: I know most people don't care about internet on a cruise. Unfortunately, I need internet to work, even on vacation. The internet was barely adequate and quit working on the last two sea days before getting to the Azores. No notice from NCL as to why it was out or when it would come back on. After twenty minutes standing in line I learned that someone in Miami forgot to "tune" a satellite. And the internet never worked in Spice H2O which is a shame as the area is a really nice place to relax and have a coffee or a glass of wine. Latitude check in: None that I could find. Activities: There were a bunch, none of which interested me. Ports/excursions: I booked one excursion through NCL in Cadiz to the "White Villages" which are about an hour away. The scenery was great, the guide, not so much. Her English was not very good and she spoke it very fast, although that really didn't matter as she set a pace that left most of the, let's call us no longer young, group twenty or so yards away from her so that we couldn't hear what she said anyway. I enjoyed wandering around all of the ports through great architectural neighborhoods, stopping for a cappuccino or glass of wine. Food and drink at the cafes and restaurants was dirt cheap by American standards. Drink packages: You'd have to drink from breakfast until going to bed to make the cost of a drink package pay off (well maybe not quite that much). But, if you get one of the higher priced packages and get it as a perk, the $20 a day mandatory tip is a pretty good deal if you look at it as the cost of the drinks and a tip. I'm mostly a wine drinker and while the offerings weren't great, they were quite drinkable. The backbars looked to have most of the "top shelf" liquors you would expect. Entertainment: The primetime acts/shows that I saw were all very good. The lounge and pool deck singers and musicians were okay. NCL app: It worked nicely, showing what you have spent, what the entertainment schedule for the day was and what reservations you had. iMessage, for those with an iPhone, worked well. A couple of other things: I was apprehensive about the ship being crowded as it was sold out, or close to it. Other than in the buffet, I never felt crowded. I'd say the median age of passengers was mid to late sixties. If you are young and looking for some nightlife, you might want to stay away from a transatlantic cruise. Read Less
2 Helpful Votes
Sail Date: April 2019
I chose this cruise because my husband had never been on a cruise before. That may sound crazy but I knew if I'd picked a 7 day cruise to the Caribbean he would have thought it far too hectic and would have said 'no more'; ... Read More
I chose this cruise because my husband had never been on a cruise before. That may sound crazy but I knew if I'd picked a 7 day cruise to the Caribbean he would have thought it far too hectic and would have said 'no more'; the six days at sea just relaxing was the perfect introduction to cruising. We are from Ontario but have a place in Florida on the Gulf coast. We decided to leave our car in Gulfport and do a one-way only rental to get to Miami port. It was very reasonable and easy to get to the ship since the car rental company had numerous shuttles to the port. Not having to leave our vehicle in long time parking was another plus. Embarkation was smooth and in no time we were sitting in O'Sheehan's having Shepherd's Pie and enjoying a glass of wine. After lunch we did a cursory exploration of the ship while waiting for our stateroom. I've never been on NCL before but even without experiencing the Star pre-refurbishment I have to say based on older images of the pool area, the removal of the slides has vastly improved the vibe. I liked the layout of the ship, its smaller size and the fact you can walk the perimeter on one deck. Our starboard balcony stateroom was near the aft on deck 9. The size was agreeable, the beds comfortable, and it had plenty of storage for our belonging in the closet, in the drawers and under the bed. The bathroom was laid out well. Everything was in perfect working order. We brought a universal plug to increase versatility for using our tablets and phones. We asked our room steward, who was low key and very efficient to remove the bar contents since we had brought our own wine. We don't care about towel animals and won't judge a person's ability to do their job based on the lack thereof. I think they are overworked enough without the added burden of providing towel animals for our entertainment. Being fairly small the only thing I was a little disappointed in was the haze on the glass balcony spoiling my view. But not to fear! A scrubbie and some cleaner got rid of it pretty quick! When we booked we got all the freebies: the specialty restaurants, the drinks package, the strawberries, wine, and internet. I figured because we were on a 15 day cruise I'd purchase an additional 4 specialty restaurant packages so we could alternate between the specialty restaurants and the regular dining venues but decided we wouldn't purchase anymore since it's really a lot of food. We were pleasantly surprised by the food in the regular dining venues. Everything we ate was very good and I loved having breakfast in Versailles and getting perfectly cooked poached eggs and properly brewed tea. With the exception of a tough as shoe leather steak which was traded in for a better entree and some mashed potatoes the consistency of glue we enjoyed the food. We didn't go to all the performances in the theatre but the ones we did go to we enjoyed, especially the Barricade Boys. There were quite a few bands playing around the ship and on the whole they were quite good but one band near the pool had a female singer who was always off-key. I found they were heavily geared to salsa or Spanish music which may have been due to the final destination. I would have liked to hear more jazz. The ports were wonderful. With the exception of the Hop On Hop On buses, we didn't do any excursions, just strolled around the ports, perusing the stores and enjoying the architecture, the gardens, and leisurely lunches. We stayed an extra three days in Barcelona and fell in love with the place. We are planning to do this cruise again next year so we can stay longer in Barcelona. I'd like to say the crowning moment was a smooth disembarkation but that would be a lie. It was smooth going until you got off the ship into a chaotic scene. Huge lineups for non-existent taxis. Lineups for pre-ordered private hire cars or mini buses that couldn't get into the port because of the buses NCL organized for a price. No one knew what the hell was going on. Every person you spoke to who seemed to be in charge gave you conflicting advice: you could walk out of the port, you couldn't walk out of the port, it was forbidden to walk out the port, it was Tarragona's fault, there weren't enough cabs, etc, etc. etc. One police officer I spoke to said the whole debacle was the fault of NCL because they had made no provisions for their passengers to leave the port. Eventually, after an ominous change from sheer frustration to outward anger to their predicaments, the police officer advised that Tarragona was going to provide buses, free of charge, to move out all these people who had been waiting for hours. People missed their train connections, their flights, endured uncomfortable conditions, and NCL staff who refused to get off the ship to talk to passengers. It was pretty shocking. And a quick review of the schedule for cruise ships to dock at Tarragona for 2019 and 2020 shows that they regularly host cruise ships, some much bigger than ours, and have been doing so for a while but in CONJUNCTION with cruise lines who obviously know what the limitations of the port are (industrial) and plan accordingly. I am very disappointed in this introduction to NCL. I am even more disappointed in their continued lack of acknowledgement for this egregious oversight, choosing to take the cowards way out and blame it solely on the port. Not cool, NCL. 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1 Helpful Vote
Sail Date: April 2019
Ambitious choice for first cruise did not disappoint. Tranquil seas and amazing weather allowed smooth trans-Atlantic motoring followed by a stellar line up of beautiful and historic ports. Excellent food, beverage and entertainment. ... Read More
Ambitious choice for first cruise did not disappoint. Tranquil seas and amazing weather allowed smooth trans-Atlantic motoring followed by a stellar line up of beautiful and historic ports. Excellent food, beverage and entertainment. Enjoyed a well appointed, clean and spacious cabin with a lovely picture window meticulously serviced by our gracious steward Johnson who provided an unsurpassed level of care. The ship was well maintained and seemed efficiently operated. Some service desk agents provided erroneous information about such information as provisions for obtaining currency from debit card charges resulting in wasted time. Many of the procedures of the service desk seemed overwrought and inefficient frequently resulting in unnecessarily long waits at the service desk . The only other mildly sour note for us was poorly coordinated disembarkation on the last day resulting in confrontations between flustered passengers. Overall, we were impressed with our first experience and plan to cruise again soon. Read Less
Sail Date: April 2019
We chose this cruise because it was sailing across the Atlantic. Neither of us had ever partaken of a cruise before. It exceeded all our expectations. As first time cruisers we were completely at a loss what to do, where to go, ... Read More
We chose this cruise because it was sailing across the Atlantic. Neither of us had ever partaken of a cruise before. It exceeded all our expectations. As first time cruisers we were completely at a loss what to do, where to go, procedure once we boarded the Star. Although staff at the passageway door, no real instructions provided not even when we asked. Some sort of orientation session would have been nice for the few of us who had never cruised before. 99% of the time the staff was fantastic doing everything they could to ensure we had the best time of our lives. The only negative related to staff was the information/customer service desk. We learned quickly that if you asked a question, even about important stuff (lost items, disembarkation/customs procedures) the answer would be different with each staff person you asked. Dining was incredible. So much variety and so well prepared and tasty even at the buffet, the available restaurants were icing on the cake. Ginza was our only disappointment. Tried it twice. Food not bad, just not very good compared to everywhere else. Loved the crossing best of all. Ideal port/shore excursion scenario for us would be to alternate shore days with sea days. Enjoyed the shore excursions on the islands immensely. Soon realized that one could have just as rich a shore experience on our own at mainland ports without the extra expense of booking a tour and without the 'forced shopping' stops as one person put it. The entertainment each night was spectacular. Such talent on the production team (singers, dancers, musicians) as well as the guest performers. The musicians who performed on a daily basis throughout the ship varied in style and ability. The best by far was Duo 4:40. It showed by the audience they drew. No matter the venue they played at, it was always packed. All in all a wonderful, marvelous experience that went far about our expectations. Definitely go for it!! Read Less
Sail Date: April 2019
It was a glorious error that I ended up on this cruise ship! I had the most amazing time on this Transatlantic cruise from Miami’s to Spain. The passengers were friendly, considerate and there was no drama. The staff focused on our ... Read More
It was a glorious error that I ended up on this cruise ship! I had the most amazing time on this Transatlantic cruise from Miami’s to Spain. The passengers were friendly, considerate and there was no drama. The staff focused on our happiness, wellbeing and safety. The entertainment onboard was fun and engaging. The show on the last few nights were memorable. The sailing over the transatlantic was so smooth and we were always on time or even earlier than promised at the ports. The food onboard was delicious (Buffett and specialty restaurants), the selections were varied, the distinctions for adult and family entertainment/venues were clear and followed. I greatly enjoyed my time aboard the Norwegian Star. The veterans group was the best group of folks. I made new friends and the staff was amazing. I feel like they were a part of my family! Would cruise with them again in a heartbeat. Read Less
1 Helpful Vote
Sail Date: December 2018
Just wanted to get away for New Years.....we had taken several NCL cruises in the past so we felt comfortable choosing them again. We like cruising because we like to be pampered and enjoy some nice meals while we relax. We usually boook ... Read More
Just wanted to get away for New Years.....we had taken several NCL cruises in the past so we felt comfortable choosing them again. We like cruising because we like to be pampered and enjoy some nice meals while we relax. We usually boook suites in the Haven just for these reasons. NCL totally dropped the ball on this cruise..... My wife was horrified at the spa.....a woman was assigned to her who had never done a massage in her life.....she burped in my wifes ear every 2 minutes....when she asked to speak to a manager, she was avoided for 3 days and then told that there was nothing that could be done. We went to the buffets that were lacking any flavor or variety.....nobody was putting any extra effort into anything !!!! We tried to go to O'Sheehans for a "break" and were served wings with feathers still on them......we pointed this out to our server who looked at us strange and asked us when we expected her to do about it !!!! The specialty restaurants were just not up to par......we have dined at these restaurants SO many times in the past and we know what its SUPPOSED to be like......its just as if nobody cares anymore...... Thank God we already knew the Haven concierge from a previous NCL cruise to Italy....if not for her and our butler, this would have been even MORE of a nightmare. I believe that NCL came up with a great idea for their freestyle cruising....and that this gave them a lot of business.....unfortunately, they are now obviously resting on past laurels. I sent in all of this (and more) on a survey and nobody from NCL responded..... At this point, I really dont expect them to and we will probably cancel our Fall Foliage cruise with them for later this year..... Absolutely no fun involved at all when you are looking more forward to getting home than being on the cruise !!!!! At least when I got home, I only had my wife yelling at me....on the cruise, I had to deal with the "bingo-mama" and the other "entertainment staff" that was clearly more comfortable questioning the perceptions of the passengers rather than trying to address any possible problems..... At least I was happy to get home to my own toilet.....lol......the one in our cabin would spit the toilet water back up at the person sitting there every 2 minutes......never asked for a bidet....??? Read Less
Sail Date: December 2018
Chose to go freestyle instead of Ruby Princess which has been our choice over many years to the Mexican Riviera in December. Stateroom even though midship towards the front (4009) had humming noises nonstop. Called guest services ... Read More
Chose to go freestyle instead of Ruby Princess which has been our choice over many years to the Mexican Riviera in December. Stateroom even though midship towards the front (4009) had humming noises nonstop. Called guest services several times to report it. Once an officer came and confirmed noises would make one difficult to sleep. No further follow up by guest services to tell us the reason for the noises. Entertainment nightly in the theater was excellent with wonderful production shows except for 2 nights a comedian and a magician which were also entertaining. Many venues of entertainment throughout the ship most of the time except port days. Music throughout poolside, atrium and lounges were entertaining. Good selection of menus throughout specialty, buffet and dining rooms. Had a dining package so was able to sample most of the restaurants. You could also have some complimentary meals in some of the specialty restaurants which was nice. We enjoyed Ginza and O’Sheehan’s offerings. You could always go to O’Sheehan’s which was midship and open most of the time. Nice Internet cafe with tables for playing games. Departure from the ship was a disaster with lines of people waiting to come off the ship. We chose to wait until the lines had cleared before coming off. We found wheelchair service was a premium and not enough people assisting people embarking the ship. Read Less
Sail Date: November 2018
We had never visited most of the Islands on this Cruise and specially wanted to visit Aruba & Curaçao. We loved each port and all of our excursions! The ship was just coming from a remodel and was beautifuly redone. It felt like ... Read More
We had never visited most of the Islands on this Cruise and specially wanted to visit Aruba & Curaçao. We loved each port and all of our excursions! The ship was just coming from a remodel and was beautifuly redone. It felt like we were traveling on a brand new ship clean & bright. We never traveled on the Star before but, we have been on the Dawn and we loved the improvements. Everything about this ship met or far exceeded our expectations. We found this cruise had the most diverse group of passengers from religions, race, nationalities and the friendliness was amazing. We seem to make new friends no matter where we went! We did have problems with a very late embarkation. The ship & crew had to undergo an intense inspection (because the ship had been out of the US for awhile). This was out of NCL’s control- but I thought NCl could have done a better job adjusting the schedule one we were on board- reschedule the safety training. The staff was just incredible- our room steward (Rai) couldn’t do enough for us! We made friends with many of the waitstaff in the restaurants and would look for favorites when ever we went to eat! By the way we just love freestyle!! Read Less
3 Helpful Votes
Sail Date: November 2018
I chose it for it having Madeira scheduled as a stop. That stop was cancelled. I have been on many cruises on at least nine different lines and by far, this is the most disgusting ship that I have ever been on. The staff are young, ... Read More
I chose it for it having Madeira scheduled as a stop. That stop was cancelled. I have been on many cruises on at least nine different lines and by far, this is the most disgusting ship that I have ever been on. The staff are young, inexperienced, and poorly trained and many don't speak enough intelligible English. They hang in slap happy packs and seem to look at you blankly when you ask for something. I had several instances of being almost knocked down by rude staff with no social skills who cross in front of you and run to get ahead of you. The public bathrooms were hard to find and many had toilets that didn't flush. The casino was smoke filled and dirty. I watched two instances were tri-poker players were so drunk that they kept throwing around chips and they were kept in fresh drinks. This is definitely poor sporting. everything about this cruise was a hustle to buy buy buy cheap tee shirts and jewelry...you are bombarded by flyers in y our room every night and even get harassed on the phone to stop by for cruise deals. Our luggage tag color coded was forgotten and we consequently had to wait on the hot deck with no shade or water. Many elderly and immobile people were suffering. This ship is a disgrace of poor management. Someone needs to be fired. BTW, if it was a potato, a pasta, or a rice dish, it was served every day..day in and day out.....food was not hot enough either.... Read Less
2 Helpful Votes
Sail Date: November 2018
No information provided by NCL on where to find the shuttle bus in Civitavecchia from the train. Aft facing Penthouse suite had serious mold issue at our arrival that was never resolved. We chose this room and cruise specifically to relax. ... Read More
No information provided by NCL on where to find the shuttle bus in Civitavecchia from the train. Aft facing Penthouse suite had serious mold issue at our arrival that was never resolved. We chose this room and cruise specifically to relax. We couldn’t even sleep well with the horrible air quality let alone relax in the suite. We both ended up sick by the end of the cruise. Room did not look refreshed (2014) Furniture and bath sink were beat up. Concierge was invisible during the cruise. We ate at all but one of the specialty dining options and ate at the main dining room and buffet. Food was mediocre quality and almost always cold. At the Specialty restaurants and dining rooms, service was slow and food was barely warm. The two shore excursions we did through NCL were not great. The St. Martin excursion was basically a bus ride to the French side where we were dropped off at tourist tents for an hour. Bus driver/ tour guide did nothing more than repeating the same three things he had memorized and the bus smelled of burnt rubber. The Barcelona tour was better, both the bus and actually had a tour guide, but the description did not explain we would be dropped at Mt Montserrat for two hours. Barcelona port had shuttle buses from the port to downtown that were inexpensive (make sure you have a few euros). We do not recommend this ship and are very disappointed in the NCL experience compared to our previous NCL cruise. Read Less
Sail Date: November 2018
I wanted to try a transatlantic crossing, and this Rome to Miami cruise looked great. I had not cruised on NCL, but thought i'd give them a try. Earlier this year i did a 20 day cruise on Holland america and they were great! The ... Read More
I wanted to try a transatlantic crossing, and this Rome to Miami cruise looked great. I had not cruised on NCL, but thought i'd give them a try. Earlier this year i did a 20 day cruise on Holland america and they were great! The first problem I encountered was before the cruise. They have packaged deals for dining in the specialty dining rooms, otherwise several of them have ala carte pricing. No one could answer my questions about the dining package or offer a menu to show what the ala carte prices were. There were no sample menus available, and the staff were clueless. The boarding process at Citivecchia was easy. we were given numbers as we arrived, and just had to wait for our number to be called. the wait was not long, and there was wifi in the terminal. the rooms were not ready at boarding, so we were encouraged to explore the ship or grab a bite to eat. I chose to get lunch at the main dining room, Versailles. It was apparent that many of the staff were brand new, but they tried to do their best and I have no complaints. The food, however was bad. Fried calamari was as if it had been cooked two hours previously, cold and flaccid. the salmon burger smelled like the patty had been left out for days before being cooked. This wasn't the only time food came out cold and unpalatable. The irish pub brought out cold fajitas. The asian restaurant served a hot and sour soup that was neither hot nor sour, and the stock reminded me of hot dog water. their shrimp dish was equally disappointing. The dining package allowed you access to the specialty places. you can buy three or more visits. for the ala carte places, that gets you an ap or starter, main entree, and dessert. the ala carte pricing was similar to an average restaurant, the entrees were $14 to $24. The specialty dining consisted of a Brazillian meat specialty place, a japanese grill like Beni Hana, a french bistro, a steak house and an italian theme. The japanese grill was as expected, loud and silly, and the food was good. the french bistro was disappointing, the italian ok, and the steak house was quite good. the buffet was as expected, with a variety of foods. There weren't many vegetable dishes. The ship obviously was being frugal with food costs. instead of smoked salmon slices, they had a salmon mousse, from canned salmon. there was no lobster on the boat, surf and turf was steak and shrimp. all in all, dining was disappointing. The cabin was typical. small but functional bathroom, nice balcony. comfy bed. The staff were mostly great, except that many seemed to not be able to answer questions. My cabin attendent was cheerful and great. As far as entertainment, they had the typical main theater shows, a mix of dancing and singing shows, magicians, hypnotist, etc. The theater seats are uncomfortable for anyone over 5 foot 10. there is no leg room. the ship's tv included live bbc, msnbc, cnbc, fox news and movie channels in english, spanish, french, etc. they showed the same 10 recent movies in rotation, with no info as to when what would be shown. there is a sports channel that offered NFL games. They should have on demand programming, with far more extensive content. we were supposed to stop in barcelona for a few hours, but that was changed before we departed to an overnight due to work being done on the ship. that became two days because of severe weather off portugal. this meant we skipped furcal island, but people liked more time in barcelona. we also stopped in st maartin, which is a nice island. at arrival, people were given the option to have the ship deal with their bags, or just walk off with your own luggage starting at 8 am. before guests could leave, the crew had to clear US immigration, which apparently many of the new crew were not told, and did not complete clearance until after 8:30. we stood in line for an hour waiting to be let off the boat. it took a total of 2.5 hours of standing to get off the boat and thru immigration. It was idiotic. And to top it off, some kid working for NCL at the port kept literally yelling at people in the serpentine line to move ahead, as if we didn't know how to use a line. The last experience from an NCL staff member was some rude jerk yelling at adults. This alone was enough for me to decide to not travel with NCL again. NCL advertizes free amenities, such as unlimited cocktails, specialty dining, reduced excursion prices. but of course they are not free. you can opt for a cabin being assigned to you, like i did. i saved over $1,000 that way, but didnt qualify for the free things. instead i bought a soda package for $130, and the dining package for four places for $120. Internet was $350 for the whole trip, and it worked well the first 10 days, but was spotty and didnt work for much of the last 4 days. I did get a partial refund of $50. so bottom line is that the cost cutting in the kitchen, the horrible seating in the theater, the mediocre in room entertainment, and the horrible disembarkation process were enough for me to decide to not sail with NCL again. Read Less
Sail Date: November 2018
This fall my husband and I traveled from Rome to Miami on a repositioning cruise on the Norwegian Star. We had traveled on the Star before and had not liked the layout of the ship because it lacked quiet bar areas for reading and viewing ... Read More
This fall my husband and I traveled from Rome to Miami on a repositioning cruise on the Norwegian Star. We had traveled on the Star before and had not liked the layout of the ship because it lacked quiet bar areas for reading and viewing the ocean. Norwegian touted a complete renovation of this ship so we thought we would give it another try. Quiet space was harder than ever to come by. More of the spaces had been converted into villas and suites for the wealthier clientele. Every time we found a quiet place, once of the crew would start up a game of something which drove us out. We have been latitudes club members for years and my husband was looking forward to at least receiving his silver pin on this cruise. We found out they have eliminated most of the little perks that used to be there for members. The member party was really a sales pitch for future cruises (kind of like when they try to sell you condos.) The one port we had never been to was Madeira. That port was cancelled because they had to spend extra nights in Barcelona on a major engine repair. I understand the engine repair is for our safety. The part that bothered us was that the Captain lied to us and told us there was rough weather in Madeira and that was the reason we could not go there. Any fool can google the weather these days and know he was covering up the fact that our ship needed further inspection before we hit the Atlantic. It seemed that Norwegian had changed many policies and turned them into sales pitches and additional fees of various types. I am a gold member of latitudes (which means nothing, except I can get a bag of laundry done for half the price...big deal). There are many other cruise lines that value their customers and I am going to change ships and find them in the future! Read Less
1 Helpful Vote
Sail Date: November 2018
This was our first transatlantic cruise and we had a fantastic time. We had a 2 week trip to Italy planned and decided it would be fun to sail home instead of fly. There were a lot of positives but there were some things that we ... Read More
This was our first transatlantic cruise and we had a fantastic time. We had a 2 week trip to Italy planned and decided it would be fun to sail home instead of fly. There were a lot of positives but there were some things that we didn't like about this ship. Embarkation in Rome was very quick and easy. Disembarkation in Miami was an absolute disaster. The problems could have been avoided if the ship improved their process. Times were assigned but they had no way of tracking which times people had. So at least half of the people got in line with the first group departing causing a huge jam in the terminal. We got in line at 8:45 and finally got to the luggage area at 10:00. Immigration took another 45 minutes which was the cruise lines fault but may have been better with a more controlled process. Our cabin was fantastic. Plenty of room for all of our belongings. Cleaning services was fantastic. Bathroom layout and space was great. Shower had really nice pressure and a lot of space. One negative is the mini fridge. It's a waste of valuable space and who would use it especially with the Ultimate Beverage Package. Room maintenance problems: When we tried to flush our toilet for the first time it clogged. This was 15 minutes after we got to our room (and was not our fault if you know what I mean). I told the cabin steward about it and had to complain again when it wasn't fixed 3 hours later. Took 5 hours to finally be corrected. A couple of days into the cruise it clogged again but was fixed much quicker this time and we didn't have a problem again. Our AC worked great for the first 9 days of the cruise but then didn't cool as well for the last 5. I asked Guest Services to look at it but never heard back if they actually did and it never improved. Cabin location was not ideal. You were not close to O'Sheehan's and had to go down a very winding hall to get there. Pool and buffet areas were 4 floors up and buffet was on the other end of the ship. Main restaurants were on the other side of the ship. If I took this ship again I would do so with a rear cabin. Dining on the ship was good. We had 4 nights of specially dining. Cagney's Steakhouse gets 5 stars and we ate there twice. The Brazilian Steakhouse and the Teppanyaki gets 4 stars. The free Asian restaurant also gets 4 stars and we ate there several times. The Buffet gets 3.5 stars. Most of the food was very good but the layout was horrible. There are a lot of narrow areas that were constantly log jammed. Food was different at different areas and confusing. Ice and water machines were terrible and often had out of order signs. Entertainment was mediocre. We went to several shows and most would receive 3 stars. The bar entertainment was better however the sound setup in most of the bars distorted the music and singing which made it bad. Bars: Best bar on the ship is the mojito bar inside the Brazilian Steakhouse. It's very small and most people don't even know about it so it was private. Bar staff was fantastic. A general issue on this ship is the staffing levels in the bars. There are some really good bartenders but they need help. If you ordered a drink from your seat you were going to wait for a long time. Best thing to do is to go the bar as most of the bartenders wait on people first and then work on the orders from the wait staff when then have free time. Casino: Nice selection of games. I only play poker and I was pleasantly surprised to find a real poker table on board (instead of the machines that most cruise ships have). The negative was the rake. 10% with a max of $25 is ridiculous. Having said that I did play on about 9 days and left the cruise up a couple of hundred because there are some really bad players which overcomes the horrible rake. Other negative about the casino is that they allow smoking. There is no ventilation and there were days when I wanted in and immediately left because you couldn't breathe. The Gatsby bar is down the hall and you could often smell smoke there when you were having a cocktail. Ultimate Beverage Package: It was really good with most drinks included. Also plenty of wine options. Negatives: bottled water and specially coffee is not included (both are included on other cruise lines that I've used). Read Less
1 Helpful Vote
Sail Date: November 2018
We chose this cruise to travel with friends, and specifically for the Funchal port which we ended up missing. This was probably not the cruise lines fault, but we could have made better use of our Barcelona time if we had known in advance ... Read More
We chose this cruise to travel with friends, and specifically for the Funchal port which we ended up missing. This was probably not the cruise lines fault, but we could have made better use of our Barcelona time if we had known in advance about the repairs that they were doing. Overall the biggest disappointment on this ship was the food, followed by the service level, and finally the overall appearance of the ship. The food was barely above all inclusive resort standard....usually lukewarm, often over salted to an amazing degree, and variable. Sometimes overdone, sometimes underdone. We had a package with the paid restaurants, in which the food was very good. The service level in the restaurants, with one or two notable exceptions, was horrendous. We avoided Versailles after about day 3, after we waited 45 minutes between ordering dessert and receiving it. Cagneys steak was excellent, but there were mixups on orders, entrees arriving at different times for the table....I expected way better. On board service was also variable. The staff just seemed more interested in talking to each other than to serving guests. Our steward very grudgingly brought us requested bathrobes after about 2 days, which ended up having no tie belts. Service in any restaurant was exceedingly slow, unless you were lucky enough to get a really great server. It was hard to believe this ship just came out of refurbishment. Our cabin had cracks in the plastic on the floor edging in the bathroom, and overall the ship is run down looking. We received towels and facecloths with holes in them. Cleaning buckets were always left in the hallways; a major tripping hazard and just not a professional look. Public washrooms were hard to locate, and often non functional. This ship just feels tired, and so do the staff. There is just no positive energy. No activities planned for the transatlantic days - I've been on other transatlantics such as Carnival, which planned a shipboard "Olympics" which was really fun. There is almost nothing for added activities on this ship, and curiously, only 4 round deck relaxing "pods" for the whole ship, which must have been staked out for the day by about 5 am. After 6 sea days in a row, they chose to do the famous "White Night Party" the night before our first shore day, which is just remarkably poor planning. The library is not overly well stocked, and I never saw anyone there to check out books, even during the posted hours. Sadly, this trip is almost enough to make me reconsider Norwegian. I can live with the nickel and diming, I know they have a rep for that, but I think all cruise lines do it. I'd rather not be telephoned in my cabin to be sold things though, that is over the top, and it did happen on this trip. We have been on the Jewel and the Epic, and I think the Jewel was really well managed and fun. On the Jewel, we purchased a next trip coupon. We chose not to this time, as we are no longer certain we will travel with Norwegian again. Read Less
Sail Date: November 2018
Our friends who we cruise with every couple of years suggested this cruise and we loved the itinerary and wanted to try the Star. We did this cruise back to back with the Caribbean cruise after this one. Embarkation in Civvi was very ... Read More
Our friends who we cruise with every couple of years suggested this cruise and we loved the itinerary and wanted to try the Star. We did this cruise back to back with the Caribbean cruise after this one. Embarkation in Civvi was very easy; we were not in the suites waiting area long at all, the concierge basically said welcome, and a butler came by and escorted us onto the ship. He took us to Moderno for lunch where all the suite passengers can eat lunch. After a nice leisurely lunch we went to our suite. We loved O'Sheehan's. Always friendly and never seemed too busy. The chicken wings are great. We ate at Ginza a couple of times and were pleased. Service was excellent, food hot. I was wishing there was a wider selection of sushi. Moderno was very good. Again slow the first time around. Second time much, much better. Lots of things to choose from and very good meat. Teppanyaki was outstanding. The show was fun, the food melted in your mouth. Service was good except the first time a waiter kept yelling in my ear (I couldn't hear because the chefs were singing). I'm not a fan of the cake for dessert but the green tea ice cream is really good! Cagney's was very good; melt in your mouth steaks. The second time I ate there, however, I literally walked out of the place because I had already waited an hour for my entree. The third visit they were extremely attentive and the service was very good. LeBistro was off the chain wonderful. It remains my favorite place to eat on NCL. The Garden Cafe was mostly cafeteria food quality. One night my friend wanted a quick dessert and they had closed 15 minutes early. I enjoyed the "deck food" burgers, hot dogs, fresh fruit and the like on sea days. The pool was nice, a little chilly at first but fine after that. There are 4 hot tubs on deck with varying temperatures. Suite passengers can eat in Moderno for breakfast and Cagney's for lunch. Moderno brought one of my cruise mates a cold waffle. Service was slow. Once we found a waiter we liked, Dennis, we had quick service and great food. Cagney's for lunch was very good and service better. I went to the spa one time for a pedicure. It was fine, the lady was engaging and friendly. Of course she tried to sell me everything in there, but I did not want anything but a pedicure. Activities and entertainment were so-so. I ran into the cruise director (Simon) only twice; once at the VIP party and once in the Atrium. He was very friendly but otherwise the only time we ever heard him was on the loudspeaker every day. Cruise staff was not to be found. Later on I was told because of the weather, the staff was mostly in Bliss Lounge. This was weather-related; our first few days out of Barcelona were chilly. I did not attend any shows. I cannot speak for them firsthand. Our cruise mates were very happy with the shows. The casino is fine, played 3 card and blackjack. The dealers were friendly and a lot of fun. I am a smoker, and on this cruise, the smoking area on deck 12 was sadly neglected, a lot of full ashtrays. It became apparent toward the end of the cruise that someone got spoken to, because it sure was kept clean the last few days! You may smoke on deck 12 portside, deck 13 at Sky High Bar, and on deck 7 outside of 5 O'Clock somewhere. Our concierge was the best we have ever had; Suzanna. She walked on deck every day and made sure to stop and say hi, ask how you were doing and if you needed anything. When restaurant reservations were confused, she would straighten those out right away (my fault, not hers). She had not seen me for a day or so and actually left a voice mail to see how I was doing. That woman is the hardest working concierge I have ever encountered. Our butler was Loy, he was amazing also. If you needed so much as a bowl of potato chips, he was right on that and happy to deliver. The stateroom attendant was Artie. Our room was sparkling clean all of the time. And for you towel animal fans, he never missed a night of leaving one on the bed. We got an extra night in Barcelona, because of heavy weather to our west. We took advantage of that and got to go into town and spend time milling around and eating some great food. We had to skip Portugal because of the weather, which is understandable. Our shore excursion in St. Maarten was very good, we had a very informative and friendly guide on our way to the airport to watch the planes. Disembarkation in Miami was easy for suite passengers and more difficult for non-suite passengers. The ship not only had to go through customs, but a CDC inspection and a USGC inspection. Many crew members had to be up at 3:30 AM for immigration. Many were blaming NCL for this. This was not NCL's fault. This was the United States Government. I definitely would sail the Star again. My humble opinion is that there was a young, inexperienced crew working in the dining venues, they seemed very overwhelmed and tired. I'm sure this will improve. I do not cruise for the food itself, I cruise for the cruise experience. Read Less
Sail Date: November 2018
Due to weather we missed one port which could not be avoided I guess. Disappointed with entertainment. Production company and Russian arial act only decent evening entertainment. Lady violinist should have had prime time and put juggler, ... Read More
Due to weather we missed one port which could not be avoided I guess. Disappointed with entertainment. Production company and Russian arial act only decent evening entertainment. Lady violinist should have had prime time and put juggler, hypnotist, magic act and others during afternoon. Producers need to watch America’s Got Talent and recruit entertainers as what we saw was amateurish. Miss crew talent night. Passenger talent night was a joke and waste of time. Food has gone way downhill in dining room. Crew on NCL continues to be outstanding. Not a prob there. Really enjoyed having lectures. Would recommend having lecturers with a little more depth and not so much fluff. Transit to Miami was a little hairy trying to find. Disembarkation in Miami was a nightmare and we almost missed our flight after allowing four hours to get off and to airport. The problem was blamed on Miami customs. We thought ship was totally refurbished but evidently not. Read Less
Sail Date: November 2018
Always wanted to do a transatlantic and sure glad I choice NCL Star - although we got off to a rocky start and missed the port of Madiera (weather related - I understand that other ships missed it also) NCL compensated by giving us extra ... Read More
Always wanted to do a transatlantic and sure glad I choice NCL Star - although we got off to a rocky start and missed the port of Madiera (weather related - I understand that other ships missed it also) NCL compensated by giving us extra time in Barcelona. Our room steward was fabulous (Muhammand) - our cabin was great (I picked it out) the location was also perfect - right near the elevator and close to the pool. We had six dinners at the specialty restaurants - We did Italian restaurant once - didn't care for the menu so we didn't go back - we did LaBistro - always good - Teppanaki with great both times we went and finally Cagneys has the best steaks and prime ribs- great food. We also did O'Sheehan's a few times which didn't disappoint us at all. The embarkation was the easiest embarkation I have ever seen. We were on the ship in less than five minutes. We attended most of the games - love the trivia games, especially the progressive (maybe because I was on the winning team) Other activities were great to participate or watch. Then entertainment was first class. The only thing miss was the dueling pianos - loved them on the Jade - the bars and lounges had some good entertainment. Fitness was good - went to the daily workouts (Zumba Like) until it got too hot to do. Casino got smokie sometime so when it did I just left, otherwise it was okay. Public rooms were clean, but in some cases some of the bathrooms were out of order. Shore Excursions- the one we took was very disappointing - it was on St. Maartin and since the island had been devastated by a hurricane last year, I am not really sure what I expected. But I am sure, that some of the beaches were not ready for the public. We had great service most of the time. We did notice that the wait staff was overworked. It looked like they have the same person run for the wine bottles as wait on you and since the vine was in a different location, this took away time to serve. Suggested they have a wine runner for peak hours. Also in some cases (in the main restaurants) they was only one person handing the meals, while it the past there was always two. Disembarking was delayed by customs, so everyone got backed up. I wouldn't way it was NCL's fault but there should be a contingency plan for this. It gets a little crazy when everyone tries to exit at the same time. All in all we had a great cruise and I would do it again in a heartbeat. Read Less
Sail Date: November 2018
I chose this cruise because I wanted to experience a Europe to the States crossing. I had made the crossing three times before in the other direction and wanted to experience the opposite this time. Embarkation was smooth but ... Read More
I chose this cruise because I wanted to experience a Europe to the States crossing. I had made the crossing three times before in the other direction and wanted to experience the opposite this time. Embarkation was smooth but stressful for me because my airline lost my luggage in Madrid while I went on to Rome to catch the ship! I must say, however, that everyone I met onboard from my cabin attendant to the personnel at the Guest Services desk was sympathetic and endeavored to help in any way they could. I appreciated greatly the laundry services provided to me as I dealt with my very limited wardrobe. Everyone tried so hard to help me out in my predicament. We enjoyed dining in The Bistro three times in fourteen days! It is our favorite. Breakfast was enjoyed in the Versailles restaurant, and the staff always accommodated our dining requests, no matter how involved, with a smile. We also enjoyed Moderno, and had a fun time in the Teppanyaki restaurant. Read Less
Sail Date: November 2018
This was 20th cruise, only 3rd with NCL. We booked this particular cruise as we wanted a relaxing getaway, and this cruise was a great deal, with an itinerary we wanted. ( transatlantic). This is the first cruise review I’ve wrote, I ... Read More
This was 20th cruise, only 3rd with NCL. We booked this particular cruise as we wanted a relaxing getaway, and this cruise was a great deal, with an itinerary we wanted. ( transatlantic). This is the first cruise review I’ve wrote, I wanted to write a review as I just read a Very negative review of this same cruise stating it was disgusting etc. My spouse and I had no complaints about this cruise whatsoever, it was a good cruise. The star had been recently remodeled, and it looked great! Every thing was clean, and new. Food was great, we enjoyed the majority of everything we tried. We only ate at free options, and we’re very happy. Embarkation was nice and smooth, disembarkation was wrough due to customs holding the ship up. However this is very common in Miami and to be expected. Not once did I think it was the ships fault, but I know many passengers were upset. Service was good as expected, never incountered a non friendly staff member. Read Less
Norwegian Star Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.8
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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