2 Helpful Votes
Sail Date: May 2019
My wife and I wanted to join my niece and her husband in getting a taste of Europe and experiencing some places we never been to before. Having been on many NCL cruises before and having booked the Butler/Concierge level suite we were ... Read More
My wife and I wanted to join my niece and her husband in getting a taste of Europe and experiencing some places we never been to before. Having been on many NCL cruises before and having booked the Butler/Concierge level suite we were expecting a much better experience than what we had. Now don't get me wrong, when it came to the average crew member all I can offer is high praise. The butler Randy, Room Steward Wesley, Maria who tended bar, The Sommelier in Cagney's to name just a few) were spectacular. It is people like this who make we want to continue to cruise NCL as they each went above and beyond my expectations and made a great vacation for us. The room was average, decent size, but far smaller than the forward suite we had on our Alaskan Cruise. I would've rated this cruise higher except for the following reasons: 1. From around January of the year of the cruise, I was calling NCL weekly trying to get them to book me into their hotel in Barcelona. I kept getting told that they were not yet available and try in another week. This went on through September when suddenly I'm told there must've been a computer glitch because now they are completely booked up and I had to find my own place to stay. 2. Found my own place to stay, then one afternoon my wife says she happened to look at the NCL site and noticed that we are no longer at Barcelona, but it was changed to Terragona for embarkation and Monaco was removed as a port and replaced with Cannes. Again, this in itself is not a problem as I understand that port changes are something Cruise lines can and will do at times. The problem I have is with NCLs lack of communication, I should not have had to stumble across this but should have been contacted with this information and be available to answer questions I may have about the changes. 3. Transport to Terragona Spain was around $250 via cab, fortunately I accidentally discovered that NCL had a bus transport from the airport to Terragona, again, this is something that should have been communicated to everyone and not something found out on accident 4. My bus was to leave at 10:30, people were leaving before me and when I asked I was informed that my bus hadn't arrived yet. I didn't leave the airport until Noon that day and almost missed the bus because the staff were leaving and never told the group I was in that it was for our bus. I ran after one of them and she admitted that this was the bus we were to be on. 5. People were loading their own luggage and getting on the bus before they should've, there was insufficient luggage space and some people were removed from the bus because their luggage never got on. Add to this a couple hour bus ride to Terragona and waiting first in a huge traffic line to the port, followed by a huge people line to the port. And from what I could see, there were porters grabbing bags from people way at the end of the line and getting them ahead of everyone else. These were not disabled people. 6. Butler level rooms had always come with some perks such as priority dining, shore excursion reservations to name a few. We turned in our choices for excursions early evening the day of embarkation only to be informed that 4 of our choices were booked and we would be put on a waiting list. 7. Susanna, the concierge was a very gruff individual and was not always very friendly and even heard to tell a passenger, "don't you understand english", of all the crew members she was the only one I noticed to have an attitude. 8. Teppanyaki Chef we had almost speared a lady sitting with us with a two pronged fork while doing his routine and after dropping a couple of other things he lost the little bit of humor he had and just did his best to try and get through the rest of the serving. 9. Rome excursion, Hop on, Hop off we were informed to go once completely around by bus and then determine what we wanted to see to get an idea when to get back to the bus back to the port. Traffic was so bad, there was not an opportunity to go somewhere once we made one complete trip. We should've been informed to pick one thing we absolutely wanted to see, go there, walk to other places and if necessary take a cab back. Others commented on spending a large amount of money on some of the Rome excursions and being extremely disappointed. I know Rome is a big draw, but perhaps this could've been a port skipped to alleviate some of the congestion. 10. Gone are the days of lobster fest and all you can eat, for that matter Cagney's didn't even offer a lobster tail add on as they had in the past, now surf and turf is steak with a few shrimp. I mentioned the people who made the cruise special as well as the problems encountered. The Ports overall were nice, some like Kotor Montenegro, Argostoli, Santorini were breathtakingly beautiful. Athens was fantastic, Pompeii amazing. Problem was 1 sea day and different port each day. While I like having a different port each day, it isn't so great when you can't even spend at least 8-10 hours at the port, far too rushed. Better this was a 13 or 14 night cruise and have more time or remove one of the ports. I've done 6 cruises with NCL so far, 2 with Carnival, 1 with the Disney Big Red Boat, 1 with Princess and 1 with Regent. With the exception of Regent, NCL was definitely the best choice from the others. I have to say though, that I'm leaning toward Regent for my next cruise even though NCL also sails there. When we first started cruising with them, NCL was all about doing everything they could to exceed our expectations, now they just seem more interested in how many gimmicks they can come up with to get your money without giving them any overhead (just look at all the pushing for pull tabs and ship lottery tickets). NCL go back to treating your customers well, you push that into your employees, most of whom are amazing, get the rest on board by at the very least, improving your communication. Read Less
Sail Date: February 2018
We planned this trip for 2 years as it has always been a bucket list cruise for us. We booked a guaranteed balcony room in order to save on costs. Around 4 months out, we got our room assignment to a balcony on deck 10 forward. We were ... Read More
We planned this trip for 2 years as it has always been a bucket list cruise for us. We booked a guaranteed balcony room in order to save on costs. Around 4 months out, we got our room assignment to a balcony on deck 10 forward. We were thrilled with our luck, but it was nothing compared with bidding on day 80 on a penthouse suite aft. We found out we won 30 days out. This penthouse 8672, came with a butler and conceige. What a dream! Unfortunately our dream suite was located directly over the Spinnaker Lounge! We read a lot of bad reviews on this room but decided that the benefits were well worth the bad. We came equipped with earplugs and white noise on our lap tops. We were able to sleep most of the time, but when the bass got to thumping 4 out of 14 nights and it shook the floor and walls, it was almost impossible to ignore. We usually go to bed around 11 and thankfully, the music was usually over by 12:30. I would recommend cruisers watch tv late or join in downstairs and go to bed later. The butler and room steward were awesome! They went out of their way to make this cruise special. The conceirge was great and always smiled and called us by name, even gave us special seating reserved for suite owners when it was available. The food was great. We bought an extra meal package, so we were able to eat at the specialty restaurants 7 out of 14 days. Our favorites: Teppanyaki, Le Bistro and Carney’s. We were also spoiled by the special breakfast and lunch reserved for the Haven guests...awesome service. The entertainment was great! We especially enjoyed the comedians and These Guys, world wide. The dancers put on a some nice shows as well. All in all, I was not disappointed. The excursions were ok but a bit expensive sometimes for what they were. I wish we had more education seminars about each country by the staff. Also, what happened to a the shopping tips NCL does for other ports? We got nothing about what each port had to offer. But My biggest disappointment was with the tours that took you into the cities in Nicaragua and Guatemala. Depending on what tour we took, the excursions left you to wonder for 8 hours on your own. It would have been nice to either have a choice of a shorter trip of 5 hours or be able to get transportation back to the ship earlier. All in all, It was a very enlightening experience to see this part of the world. I would do it again in a heartbeat. Everyone on the staff was exceptional, except for the events coordinator. We were in charge of the cruise critic meet and greet and had contact him about an additional room to play sea days LCR games. He let us down, shifting us around from room to room and then not informing us of changes. He promised to call us but never did so we had to track him down to get location changes....very frustrating. We loved and were spoiled by our luck in first winning a penthouse suite and its accommodations and service. Thank you NCL! It will always be a wonderful memory. Read Less
Sail Date: December 2015
My wife and I loved our annual birthday cruise. It was a wonderful vacation. The NCL Star is clean, well maintained and ship shape. The Port of Tampa was easy to get to and quick to embark and disembark. Valet parking was right there ... Read More
My wife and I loved our annual birthday cruise. It was a wonderful vacation. The NCL Star is clean, well maintained and ship shape. The Port of Tampa was easy to get to and quick to embark and disembark. Valet parking was right there and returned our car in minutes. Our suite was spacious and well appointed. We loved the upgraded restaurants and unlimited drinks. The crew and staff were professional, friendly and well trained. We enjoyed the shore excursions and the on board entertainment. We even did well in the Casino. Our only decision regarding next years cruise is which NCL cruise to take. Read Less
Norwegian Star Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.8
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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