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Sail Date: September 2019
7 days of nickel and diming... and when u wuestion the chatges on the card.. they look at you stupid. Every thing is over crowded..the staff is rude.. people stuffed on elevators like sardines...ans the says at sea there is nothing to do ... Read More
7 days of nickel and diming... and when u wuestion the chatges on the card.. they look at you stupid. Every thing is over crowded..the staff is rude.. people stuffed on elevators like sardines...ans the says at sea there is nothing to do that does not include money. Got a pedicure..it was a good one .. however the while time they are insulting my skin care.. telling u ne I need botox for my face and a skin care regiment for the rest of my body...when i turned it down..they told me that she doesnt understand because what i am using isn't working ....so much for a relaxing 45 minutes that cost $75 with a self imposed 20% tip for herself .. mu whole party had the ultimate dining package..my oldest son for left out..their mistake.. and would not fix it.. good thing there is so much food they allowed us to share Read Less
Sail Date: September 2019
This was my honeymoon cruise. I booked through NCL and was told I would be given a $50 shore excursion credit. When I got on the ship, I was told I didn't qualify. This put a damper on my honeymoon. It isn't the money, it is the ... Read More
This was my honeymoon cruise. I booked through NCL and was told I would be given a $50 shore excursion credit. When I got on the ship, I was told I didn't qualify. This put a damper on my honeymoon. It isn't the money, it is the principle of the matter. I was told to expect this perk but then denied it. I even asked if they would pull the tapes to check what I was promised. Guest services said they would be in touch on the ship, I never heard anything there and when I submitted a customer care ticket to NCL, I still haven't gotten a response. It just feels like I was misled. I always thought that Norwegian was supposed to be a higher-class company, but Carnival would have resolved it on the spot. I paid more because I wanted a beautiful honeymoon, but I didn't get what I envisioned. As far as the cruise itself, I read another person's review and I wanted to know what ship they were on...then I read they had Bulgari products and chocolate-dipped strawberries. I realized it had to be the Haven. So, unless you are willing to shell out a large sum of money, you will be treated differently. Here are my observations: Cons: 1. The cabin noise is awful. When we first got in our cabin, I thought we were under the swimming pool, then I figured out it was the toilets flushing that was making the noise. 2. The dining rooms are packed, even with reservations, we had to wait. They try to tempt you to get all your meals in the Garden area, but it is packed too and the food is subpar. Meat always overcooked and vegetables mushy. 3. Activities, when they are being held are always packed. Plan early or you won't get into anything. Luckily, I booked the shows before we got on board or we'd have missed out. We never were able to try out the racetrack. 4. As mentioned earlier, if you are in the Haven, you have additional perks. But I really expected them to do something for our honeymoon. We were given a card to take to the dining room, but we received nothing special. I was a little shocked. 5. The people on the ship really act like they don't want to be there. They look stressed as if they did something wrong, they were going to be fired. Made me feel like I was supporting a slave environment. 6. Photos - there just weren't a lot of opportunities for photos. 7. If you want premium food, you have to pay for it. At least Carnival puts lobster tail on the regular menu once during the cruise! 8. The ship's size is awful. The problem is just there are too many people on board and not enough resources put in place to deal with them. The Atrium was always packed. They pulled out aluminum chairs for people to sit on. Docking was awful. Packed elevators and long lines. When we got to BC there was a line that wrapped around the ship. We were late getting there and people who had excursions booked were anxious to get off. I still can't believe they put us in port at 8:00 at night for a three-hour docking. Just ridiculous. So, was it all bad, no, there were some good parts. So let's look at the Pros: 1. The ship itself is beautiful and elegantly done. The Observation Lounge is a treasure and should be enjoyed. 2. The views from the Garden Eatery tables are better than the ones in the dining room. 3. The shows were very good. Jersey Boys was great and so was Six. 4. You don't have the constant pressure to drink on the ship. No one will approach you trying to push the alcohol. 5. The ports were beautiful, (except for BC, we didn't do anything there because of the hour we got there.) Excursions were great. I highly suggest the gardens at Juneau and the train ride through the mountains at Skagway. It's long but has some beautiful sights. Make time to visit Seattle too. Pike's Place is awesome. Lots of great seafood and flowers aplenty! Read Less
1 Helpful Vote
Sail Date: September 2019
Overall food quality was poor. Stateroom was smaller than we are accustomed to. Ship was challenging to navigate. Large ship made buffet crowded and hard to find a table. Specialty restaurants are the focus, main dining room was poor. ... Read More
Overall food quality was poor. Stateroom was smaller than we are accustomed to. Ship was challenging to navigate. Large ship made buffet crowded and hard to find a table. Specialty restaurants are the focus, main dining room was poor. Itinerary was nice and the captain did an excellent job in glacier bay. The ship is new so was in great condition. Some of the lounges were great especially the observation lounge on deck 15. The entertainment was average except for Jersey Boys which was excellent. Be prepared to walk as elevators are at each end of the ship. The adult only pool was a nice touch but small. If you are into casual dress this is the ship for you. Jeans are welcome everywhere. Cabin stateroom attendant was excellent. The specialty restaurant Le Bistro was excellent but you pay for the experience. Overall I think other cruise lines offer a better experience for the price. Read Less
Sail Date: September 2019
We traveled with friends who had chosen this cruise before we decided to go. Embarkation was the easiest and fastest of any cruise we have been on. This was our 6th, 2nd on Norwegian, 1st to time to Alaska. The only entertainment we saw ... Read More
We traveled with friends who had chosen this cruise before we decided to go. Embarkation was the easiest and fastest of any cruise we have been on. This was our 6th, 2nd on Norwegian, 1st to time to Alaska. The only entertainment we saw was Jersey Boys. It was a good show. Most of the entertainment was in small venues. Even the main theater was small in comparison to other ships we've been on. Specialty Dining was not included in our Sail-A-Way cabin, but we paid extra for it to spend dinner with friends whose cabin did. It is not worth spending any extra, especially Ocean Blue which cost an additional $14 per person. Shore excursions were expensive and not always what it was advertised to be. Time in port was too short. In Ketchikan we only had time for our excursion. Time in port at Victoria is a joke. We didn't bother to get off the ship. We docked at 8pm and had to be back before midnight. Service was generally good other than waiting in lines. Overall, we did had a good time. Read Less
Sail Date: September 2019
this was our first time cruising on a large ship. Because of the number of people on the ship, the cruise was not as pleasant as it could have been. spent a lot of time waiting for elevators and in lines at restaurants. Although there ... Read More
this was our first time cruising on a large ship. Because of the number of people on the ship, the cruise was not as pleasant as it could have been. spent a lot of time waiting for elevators and in lines at restaurants. Although there were a variety of restaurants most restaurants had the same menu and it was a matter of sitting in different restaurants to eat the same food. Many of the waitstaff seemed disorganized and less than friendly. Staff overall were impersonal and inaccessible Since the cruise was to Alaska, many of the outdoor special activities such as the racetrack and swimming pool we’re not usable. disembark meant at the end of the cruise was efficient. But one of our experiences disembarking for an excursion was a nightmare due to the crowds. We are glad we went for the experience of Alaska, but will cruise a smaller ship from now on. Read Less
Sail Date: September 2019
I decided to take vacations the last moment (needed a break from a stressful work assignment) so once I decided on the destination, an Alaska cruise, I got what was still available so it wasn't really a thorough choice. Some other ... Read More
I decided to take vacations the last moment (needed a break from a stressful work assignment) so once I decided on the destination, an Alaska cruise, I got what was still available so it wasn't really a thorough choice. Some other lines were selling out fast, the Norwegian Bliss still had a mini-suite (better accommodations were sold out) so I took it. This was my first cruise so I didn't know what to expect, but I was overall pleasantly surprised, with many ups, but also, there were a few downs. The good: the Norwegian Bliss is a very new ship, and it is tastefully decorated, with everything in top shape and working order. The service is unbelievable, with extremely friendly and helpful staff everywhere. We didn't have a single negative experience with the staff. We were impressed with how they were always willing to help, with a smile, and were very efficient, knowledgeable, and professional. The Norwegian Cruise Line must have an excellent training center for the staff! We felt pampered! Some of the food was surprisingly good. The La Cucina restaurant served one of the best Italian meals I've ever had, and I'm half-Italian (I'm a dual citizen of Italy and the United States), I know Italian cuisine very well. Food Republic was delicious with original items, very well-presented. Los Lobos was very tasty too, with Mexican food that benefits from a modern touch. The one meal we had at the complimentary Manhattan was excellent and almost as good as what we had in the paid specialty venues above. Breakfast at The Local was tasty and peaceful. The swimming pool area and the hot tubs were clean and pleasant, and never too crowded. The Observation Lounge is a very cool and relaxing space, and they have tasty snacks and a nice piano bar. I really enjoyed the cast of the musical Six (the other musical, Jersey Boys, I didn't attend because I had seen it already), and the Beatles cover band at The Cavern. A duo of Phillipino male pianist and female singer were excellent. The silent disco with earphones at the Social was cool. The bar that specializes in Mojitos was good too. The wine bar The Cellar was excellent, with very good tasting events, including lectures by a very knowledgeable sommelier. I've been studying and tasting wine for decades and still, he surprised me with some information that I didn't know. The stand-up comedians were very, very funny! My wife very much enjoyed the Spa. She had several treatments there, and found the staff to be competent, and with prices similar to what she pays elsewhere. I didn't frequent it. She also liked the Gym with Yoga and Aerobic classes. Gift shops were good; my wife gave me a beautiful Scuderia Ferrari watch and I gave her a nice necklace. These were both well-priced. Other guests were friendly, polite, and we had some nice conversations. Embarkation was easy and fast. Disembarkation, however, was rather slow, with long lines and long waiting times. The bad: The Norwegian Bliss, together with the similar Norwegian Joy, are two of the biggest ships in the business, and the elevators, 16 in total, were overwhelmed. Often, the elevators were full when they reached our deck, and we had to wait and wait for an opportunity to get in. This ship should have the double of the number of elevators they offer. It's a pity that obviously, this can't be changed. The architects should have planned it better: for a ship this size, add more elevators! Some of the food was rather mediocre. The two restaurants with the best reputation, Ocean Blue and Le Bistro, were paradoxically very weak. For example, I had a steak with five peppers at Le Bistro, and I had to abundantly add more pepper to get any flavor at all, and the meat was overcooked although I asked for medium rare. Again, I lived in Paris, France, for 5 years and I know French cuisine very well. Everything we had at Le Bistro was bland and a pale imitation of good French cooking. Ocean Blue was also rather unremarkable. We had better seafood in the other venues, as compared to this one that specializes in seafood. Weird. Two of the three main complimentary restaurants, Taste and Savor, were also very mediocre. The Garden Cafe serves a buffet, and the food there was rather unappealing as well, not to forget, it was very crowded and chaotic. A particular breakfast at Savor was almost disgusting, with a croissant with scrambled eggs that looked like it was microwaved, so mushy the croissant was, and Eggs Benedict that were pretty dry and chewy. Some of the live music was atrocious. First of all, the selection is geared towards Country and Pop, two genres I don't care for. There was absolutely no venue that played jazz. For a cruise line that is registered in the United States (as well as the Bahamas) and sails to and from mostly American cities (with the exception of Victoria, BC) with most guests being American, it is weird that they don't present at all the most quintessential American genre, jazz. I also enjoy classical music and there was none to be found. The blonde female pianist was terrible, often botching the musical lines. The rock band Blue 4, oh my God, they must be the worst I've ever heard! Slow, low energy, poor playing, and mediocre voices. I can't believe the cruise line can't find better musicians. As a matter of fact, in the talent show featuring members of the crew, there were two waiters who sang much better than most singers who were hired for the live music! It would be nice to have an indoor swimming pool for the cold weather. Apparently they do have one in The Haven, the upscale section of the ship, but it's only for the guests of that section, which was sold out when I booked my cruise. The shore excursions in general were expensive and not a good value. Some were enjoyable but others were rushed and confusing, including, it was hard to find the correct buses outside. Maybe it's the luck of the draw since there are so many options, but unfortunately some of the ones we picked weren't that great. We bought them from the cruise line website and later realized that the same excursions are offered elsewhere for much cheaper prices. Oh well, I guess next cruise I'll be smarter. A couple of them were good, though. The art auctions weren't good. We found most of the art being sold, to be very tacky. Funny enough, the one piece we liked inside the art venue, wasn't for sale; it was part of the permanent ship decor. So, overall, I'm pleased with the Norwegian Bliss, but I do think they need to hire better musicians, be a bit more even in terms of food quality, and it would be lovely to have more elevators and an indoor swimming pool, although these structural issues are set in stone and can't be changed. Read Less
Sail Date: September 2019
Wanted to visit Alaska. This was my first time on a cruise ship and I absolutely loved it. Lots of things to do on board, terrific food and great staff from beginning to end. Since this was an end of season cruise, there were not as ... Read More
Wanted to visit Alaska. This was my first time on a cruise ship and I absolutely loved it. Lots of things to do on board, terrific food and great staff from beginning to end. Since this was an end of season cruise, there were not as many people on board but there were still several thousand of us. Everything was managed very well with one exception. We did three excursions through Norwegian. The first two were terrific. In Skagway, we went on a Gold Panning, Sled Dog and Railway Summit tour. It was great but a very long day at around 7 hours. In Ketchikan, we did an Eagles, Lighthouse and Totem tour - I would absolutely love to do this tour again. The boat crew were great and the scenery was amazing. We got an unexpected bonus by sighting 3 whales who gave us a great show. The third tour was in Victoria to the Butchart Gardens. Unfortunately it was at night and the lighting at the gardens was about the same as the solar lights we put out along our sidewalk. Very frustrating since you could tell that in the daylight, these gardens would have been fantastic. Don't waste your money on this one. Norwegian should not be offering it as it was really just a long bus ride in the dark to visit a very dark garden. Too bad this marred an otherwise wonderful experience. Read Less
Sail Date: September 2019
We just returned from our cruise to Alaska. I’ve previously cruised the Princess and Disney lines. The Norwegian Bliss was incredible and my favorite. We stayed in the Haven 2 bedroom suite and adored every minute. The Haven is well ... Read More
We just returned from our cruise to Alaska. I’ve previously cruised the Princess and Disney lines. The Norwegian Bliss was incredible and my favorite. We stayed in the Haven 2 bedroom suite and adored every minute. The Haven is well worth the price. The Haven restaurant was outstanding in every way and by far my favorite place to eat on the ship. We had our 3 boys aged 13,13 and 12 and they made sure to make them feel super special. We also had a couple of severe food allergies and we never had an issue as our allergies were taken very seriously. The whole staff remembered our names, favorite dishes, etc. I feel I left with friends! We also had a great time in the non- haven areas. The Cruise director provided lots of fun entertainment in the form of game shows, trivia, live music and shows. We truly enjoyed all of it. Deal or no deal and dancing with the stars were some of our highlights! The spa was amazing as well. I even had acupuncture! The kids liked the laser tag the best. The arcade wasn’t huge ( don’t recommend the pass). The race track was fun to a degree- you cannot pass people so you can end up going really slow. But it’s worth trying it. The water slides were fun and our 12 year olds favorite. And yes- they were open most of the cruise. Alaska was breathtaking. My favorite part was Glacier Bay. Just awe inspiring! I do encourage doing excursions to see the beautiful landscapes of Alaska. Otherwise the towns are full of typical shops. Cute- but that gets boring after a while. The crew was The hardest working I’ve seen. With over 70 nationalities on board, there was never a language barrier. I enjoyed getting to know them:) I cannot wait for our next adventure. Again, if you are on the fence about spending extra on the Haven- do not hesitate. The priority boarding on and off, amenities, priority scheduling of activities and the space itself is just wonderful. With over 4K of passengers on the ship at times we felt like we had our own private yacht in the Haven. Read Less
Sail Date: September 2019
We chose Norwegian Cruise Line Bliss when looking for an Alaskan cruise. Previous experience with NCL was excellent. Price was good. The ship was gorgeous. Lots to do. We especially enjoyed the show's. But by far the greatest ... Read More
We chose Norwegian Cruise Line Bliss when looking for an Alaskan cruise. Previous experience with NCL was excellent. Price was good. The ship was gorgeous. Lots to do. We especially enjoyed the show's. But by far the greatest shows on an Alaskan cruise are provided by the sea & lands of Alaska and British Columbia. The mountains, bays, fjords, glaciers and whales were just spectacular. We had a balcony stateroom, and frequently enjoyed the balcony to see the views. We went on a number of excursions, including whale watching, hikes through the temperate rain forests, Kruschler's Wildlife Reserve (the guy is a trip), and canoeing. All very goid. We saw orcas, humpback whales, porpoises, sea otters and innumerable birds including eagles. Our cabin was spacious and comfortable. We ate at several restaurants, including Japanese, Mexican and French. Food was outstanding. We enjoyed the pool, waterside and especially the hour you've on the Bliss. Great cruise. Read Less
Sail Date: September 2019
This was the most AMAZING vacation ever!!! The ship was remarkable, I was so amazed at how smooth everything ran and the staff was fabulous!!! The Dining choices were all really good, We ate at all the complementary dinning and they were ... Read More
This was the most AMAZING vacation ever!!! The ship was remarkable, I was so amazed at how smooth everything ran and the staff was fabulous!!! The Dining choices were all really good, We ate at all the complementary dinning and they were all super good with lots of choices. The Ports and Excursions were all so much fun, I think one of my favorite days is when we cruised through Glacier Bay, it was so beautiful and Ketchikan was one of my favorite ports. Our Cabin was plenty big and we had lots of room for all our stuff. The staff for our Stateroom was so friendly and anything you needed they would take care of it. There were lots of activities on the ship, my favorite was the casino of course I won on the slot machines! This is a trip I would absolutely take again especially on the Bliss!! Read Less
1 Helpful Vote
Sail Date: September 2019
This was a girls trip of a lifetime. We had our eyes set on the Bliss since she was made for Alaska. Service all around was very attentive. The ship staff provided personalized service with chocolate covered strawberries, petit fours and ... Read More
This was a girls trip of a lifetime. We had our eyes set on the Bliss since she was made for Alaska. Service all around was very attentive. The ship staff provided personalized service with chocolate covered strawberries, petit fours and hors’d oeuvres delivery to our stateroom throughout the whole trip! NCL anticipated our needs such as snacks and drinks with warm towels after excursions in the wilderness. Our room steward Pho was so efficient and provided us with everything we asked for. There was constant QA by the heads of the departments in every area of the ship to ensure everything was in tip top shape. The only downside was the photography studio, the staff were not helpful with our questions and condescending. They really left us feeling bad and put off plus our photo order was wrong. Entertainment was top notch, Jersey Boys was excellent. Six was super fun to watch. We had a spa mini suite and the upscale bath products were a nice touch. We went to the spa daily and soaked in the pools. Napping on the lounge chairs was unavoidable. I highly recommend NCL Bliss for fun, relaxation and being spoiled. Read Less
Sail Date: September 2019
The only thing that was hard to hold on to is self-discipline. The quarters, people, and facilities are stunning. I couldn't leave my cabin without finding it made up and snacks replaced with other snacks I couldn't walk ... Read More
The only thing that was hard to hold on to is self-discipline. The quarters, people, and facilities are stunning. I couldn't leave my cabin without finding it made up and snacks replaced with other snacks I couldn't walk around the Haven (ship within the ship for upscale cruisers) without someone asking if I needed them to get me anything. Haven restaurant served gourmet food every meal The off-shore excursions were easily arranged by the concierge. The 24-hour butler was just a phone call away. The scale of the scenery was grand and awe inspiring. The Jersey Boys show was magnificent. I almost had withdrawal symptoms when I got back home. Want to do it again. One of the things I really like is the opportunity to leave feedback on any crew members that stood out for superb customer service. I had to name quite a few. If you decide to go on a cruise, take this one and book a suite in the Haven if possible. I was very pleased. Read Less
2 Helpful Votes
Sail Date: August 2019
Picked the Joy because I hadn't been on her and knew that the Observation Lounge (from my experience on the Bliss) would be a great place to view the Glaciers. The weather on the cruise wasn't great--too foggy to do much glacier ... Read More
Picked the Joy because I hadn't been on her and knew that the Observation Lounge (from my experience on the Bliss) would be a great place to view the Glaciers. The weather on the cruise wasn't great--too foggy to do much glacier cruising or viewing. Employees were very friendly on the cruise, the Joy is in excellent condition being a new ship. The biggest disappointment was that there are no Thermal Suites on the ship. When the refurb was done to bring the Joy to the US, no Thermal Suites were added. The outdoor pool is very small with lots of empty floor around the pool. No food service by the pool. Plenty of lounges and tables to handle overflow from the Garden Cafe. Room stewards no longer provide towel animals or ice buckets. I suspect I could have gotten an ice bucket if I asked but I didn't. I found the food in the restaurants I tried (Q, Teppanyaki, Cagney's, Le Bistro, The Local, Taste and Savor) to be very good to excellent. Service was consistently excellent. My experience in the Garden Cafe was on the first meal after embarking and getting fruit salad for my cell mate in the mornings. So I can't speak much about it. I snacked a couple times in the Observation Lounge...the olives were excellent. The two major shows "Elements" and "Footloose" were both very good. Like the Bliss, the theater is very plain and undersized. But that was forgotten for me with the shows started. I saw little entertainment in the other venues so I can't comment. I hiked around Ketchikan and visited the Salmon Hatchery area which was very interesting along with Creek Street. Icy Straits Point was a new port for me. The Nature Trail was great but could have been much longer. The hike to Hoonah and back was pretty lengthy (1.5 miles each way) and probably better taken on the bus. It was a fun way to see the countryside. The gym is quite spacious and not very crowded during my early (6 a.m.) visits. Well maintained with plenty of equipment. Read Less
2 Helpful Votes
Sail Date: August 2019
We have never cruised in the past so we did not know what to expect or to compare. I don't know what everyone was complaining about. Nothing is perfect but the staff tried to do what ever they could to make it perfect for you. I ... Read More
We have never cruised in the past so we did not know what to expect or to compare. I don't know what everyone was complaining about. Nothing is perfect but the staff tried to do what ever they could to make it perfect for you. I made reservations before we left for all the specialty dining and shows so were did not have any issues with reservations. They tell you well in advance to make these reservations for if you didn't, then you missed you opportunity. Getting on and off the ship for excursions was seamless. You need to listen to what they tell you about getting off which most people did not and then you grumble and complain. Yes the elevators where crowded but over 3000 people are trying to move through the ship on 18 floors, but this was not an all day occurrence. It would only happen during the busy times such as getting on and off the ship. Out bed was very comfortable. It had a nice pad on it and the pillows were very soft and supportive. We had a balcony and really enjoyed except someone again was not following the rules and was smoking on the balcony and butts would land on ours along with the smell. We did excursions on all the ports so enjoyed that. Icy Straits was truly Alaska as far as I'm concerned. I didn't go to Alaska to purchase items from china or give my money to vendors that go from one port to another. If you would go into the town of Hoonah you might not find the fancy store fronts but talking to the local residents you would get the true Alaskan experience. That is why we went to Alaska, The specialty dinning we had was fabulous. You could find food anywhere you went. The Buffet was ok if you wanted something quick. My biggest complaint about the buffet was the rudeness of the people cutting in front of you to grab the food. I never knew what the hurry was as we were sailing and had no place to go. You are on vacation so take a chill pill for petes sake. Entertainment was fair to good. We are not no Broadway so I didn't expect Broadway shows. Footloose was like a High School musical but it entertained us. Elements was excellent. We couldn't see the Glaciers as it was to foggy, no fault of Norwegian. If something would have happened if we would have entered the area then people would have something to complain about. The staff was always attentive. Our housekeeper steward was wonderful. Would always greet us with a warm smile and hug. Jing jing made us feel very special. We enjoyed trying all the different drinks offered. I really had to complaints and we really enjoyed our vacation. Read Less
Sail Date: August 2019
Let me start by saying if I could give a higher rating for the Joy, i would! We are seasoned cruisers with 40+ cruises....Platinum on CCL and RCCL and sailed Princess and Celebrity, so this was our first NCL cruise and we were SO impressed ... Read More
Let me start by saying if I could give a higher rating for the Joy, i would! We are seasoned cruisers with 40+ cruises....Platinum on CCL and RCCL and sailed Princess and Celebrity, so this was our first NCL cruise and we were SO impressed with this ship and it's crew. This is by far the best experience we have ever had. First of all, the ship is beautiful and so clean and spacious. You don't even feel like you're on a ship but in a gorgeous, fancy mall or hotel lobby. Next, the food was phenomenal! We had unlimited drinks and 3 specialty restaurants, Cagney's....awesome, Le Bistro...incredible and Teppanyaki...super, but honestly, everywhere we ate on the ship felt like a "specialty" restaurant! The Manhattan dining room food was as good as the specialty restaurants and the food comes out on a hot plate and has so much flavor and so many choices it's hard to chose! Even the Garden Cafe buffet was sooo good and with so many duplicate stations, we never had any problems getting right to the food and to a table. There is food all over the ship! And now the crew....the friendliest, happiest people you'll ever meet! They really made you feel special. The Beatles show is very good, so don't miss it, but get there early if you want a seat because the Cavern is very small and best to get a drink before you go because the bar service was very limited. Embark was very long and busy because we flew in and got there at peak time. Our friends were already in Seattle, so they got on the ship around 10:30am and walked right on, so if that's a possibility do go early. Disembark was a breeze and the Port Valet service is fantastic! It's free and they take your bags to the airport, check them in and get your boarding pass for you! We had a connection in Denver and didn't see our bags until we got to Houston! That was GREAT! We got off the ship around 8:30am and walked across the street to Pike Place Market and spent a few hours, then walked a few blocks to the train station and paid $1.00 (Sr. rate, or $3 under 65) for the trip to SEATAC! What a bargain! i can't believe they don't charge for this service! If I had one complaint, it would be the price of the excursions. I know it's Alaska and they should be high, but talking with friends that took other cruise lines to Alaska, NCL was much higher, so we didn't do excursions, except in Victoria and we did Butchart Gardens and the Craigdarrock Castle. Both were great and we had time to stroll downtown for shopping and a drink. Victoria is a beautiful city and you have lots of time to explore. We went to Icy Point Strait and if you don't have an excursion planned, it's really not worth getting off the ship unless you want to shop. There are some nice stores right off the ship with loads of stuff to buy. We hit them at 25% off everything, so it was great to get gifts to take home and really nice selection. Would not recommend taking the shuttle to Hoonah...there's nothing there except a bar and a restaurant and a few vendors. Was rainy and cold in Juneau, so we stayed on the ship. My husband used the gym everyday and was very pleased with the equipment. He uses a rowing machine at home everyday and they had 3 of them! Our balcony cabin was typical, but the bathroom was much larger and has a nice enclosed shower instead of a curtain. We liked that! Our room steward was very attentive and so nice. I read many complaints about the bed comfort, but ours was fine. The AList bar AFT was great and we went there every night. Drinks were really good! All in all, we will definitely cruise with NCL again...in February on the Pearl in fact!!! Read Less
1 Helpful Vote
Sail Date: August 2019
Spent 20K on a family vacation with our adult children & grandchildren. Once in a lifetime affair, we can't afford again. Has been totally ruined. I will never cruise NCL again and my husband who is a travel agent will be sure to ... Read More
Spent 20K on a family vacation with our adult children & grandchildren. Once in a lifetime affair, we can't afford again. Has been totally ruined. I will never cruise NCL again and my husband who is a travel agent will be sure to warn many others. 1) Matridi refused to accommodate table for 8 in Garden Cafe. Could clearly put two available tables together. 2) Waited long time in guest services line about CPAP & Dining package. Said would call stateroom about CPAP NEVER called. 3) Dining package was chosen along with beverage package but was not applied to only 1 room of our family party/vacation. Was embarrassing & charged at Cagney's astronomical amount of over $200 which was not reimbursed and only solution to the miscommunication was to purchase an additional dining package for 2. 4) our cards were frozen because apparently had old card on file, had to wait in guest service line again, had to wait in guest service line several times for long periods. It felt like half our cruise was waiting in lines. new card was authorized and signed, when went to use again it was still frozen. Jewelry clerk overheard my frustration & called to correct it without having to wait in long guest service line again. Not good practices to hold card numbers on file. These things change often. 5) Ship was so crowded, could not get elevator for sometimes 10-20 mins. 1st & 2nd day, before & after entertainment events and disembarking at ports. As a person with special needs and a scooter that requires use of non crowded elevator it was very frustrating & impossible to get elevator. Disembarking in Juneau thankfully an attendant saw the impossibility to obtain a elevator & my frustration and guided me to service elevators so I could get off ship to make our excursion on time. Ship was so crowded was hard to enjoy anything and never, not ONE hot tub available. Very young children were allowed to occupy them the entire time around pool even though not medically safe for young children and the hot tubs in H20 were occupied by the same groups of people ALL DAY which I can't tolerate more than 20-30 mins in hot tub idk how these people could tolerate all day. 6) Reservations for specialty restaurants made through the app were screwed up & two scheduled for same day. Was supposed to be Wednesday & Friday, had both booked Friday. Had to then wait in line to correct at dining services. ALOT of time was wasted in lines to discuss or fix problems! 7) Rude waitress in Cagney's steakhouse 8) Waited 15-20 minutes before being offered juice at breakfast by someone other than our waiter, our waiter took 3 of 4 of our orders then walked away not taking husband's order, then waited long time for food. Over an hour for food in both Taste & Savor. Worst service ever! 9) again waited over an hour for our breakfast food at Savor, then food came out missing all the meats and other items ordered. Waited over an hour at dinner also and dining room was practically empty so not sure why the hold up. 10) room service took 15-20 minutes to answer phone for me. Never answered at all for son's room. The local is the only place to get food 24/7 besides room service that doesn't answer and you cannot take food out! Is dine in only which was not an option with sleeping children 2 five yr olds and a 2 yr old. 11) photographer took our family pictures while out to dinner at Cagney's restaurant which is fine but then returned with developed photos, literally hovering over our shoulder while we tried to view them and the charge of $25 each photo is ridiculous. The whole thing was awkward & disruptive of our dinner. Taking the pics was fine after that should have been told they will be available shortly in photo gallery for view & purchase on deck 6. 12) my husband & son were charged $300 on card the day of checkin. Without warning or notification or informed of CASH option so that if don't spend it can have immediately returned. Not released & credited 30-60 days later. 13) informed my adult son & daughter to not bring many cigarettes as can purchase on ship cheaper and you never restocked or got shipment of their POPULAR brands so had to purchase at port in Alaska for DOUBLE the price at home if would have purchased before trip. ALSO: When stayed in Haven last year 8/18. We were disappointed but never complained about them painting on our balcony most the time, being restricted from our balcony due to wet paint, then the ONE morning we decide to eat breakfast out on our balcony, water came splashing down, some of it splashing us as they were apparently washing something above. Spent ALOT of money! Maintenance & repairs should be done when guests are not in room. We didn't complain because we love NCL & enjoyed the privacy and VIP of the Haven but this family vacation has been one disaster after the other. I'm actually embarrassed after I talked NCL up to my children & in laws only for them to come and have an experience such as this. Also realized NCL is not a true all inclusive. When add cruise fare, air fare, hotel stays, transfers, excursions, wifi, paying for almost EVERY on board activity & service ie arcade, cake shop, starbucks, race track it is astronomical! I recent found out Regent is the only TRUE all inclusive vacation cruise but I'm reluctant to use them either because owned by NCL and refuse to spend anymore of our hard earned money on NCL after this ruined, astronomical cost of a disastrous family cruise! Read Less
1 Helpful Vote
Sail Date: August 2019
Cabin was good. Food as expected. Room was kept clean with freshtowels. Beds were better than some worse than others. Nice closet space. Worst main dining room service in 8 cruises. Service was painfully slow. 30-45 mins to get a ... Read More
Cabin was good. Food as expected. Room was kept clean with freshtowels. Beds were better than some worse than others. Nice closet space. Worst main dining room service in 8 cruises. Service was painfully slow. 30-45 mins to get a drink and starter/salad that was straight off the menu. Go-karts were a ripoff. Stopped my group after 5 laps. Allowed someone to repeatedly block pass attempts - even after telling him to pull to the side. Unfortunately if you bump someone they slow you down and send you to the pits. Go-karts are also not set to run at advertised speeds. Think crappy old amusement park speeds. If you have done the cars at Disney they are faster. Laser tag was good except the only thing you have is the gun - they removed the shoulder harness but at least you get the paid for time. Going back to Royal/Princess/Disney and maybe even Carnival. For the good on the cruise I highly recommend The Local. Food was goid and friendly service. I would suggest requesting a seat at the atrium wall to watch music/shows. We used AlaskaX for an excursion in Skagway to see the his kids/go for a sled ride. Happy with them - everthing went smoothly. The O1 family ocean view worked well for a family of 4. Kids had bunk beds to sleep on. My kids did not like the kids club, but have enjoyed the Disney and RCL kids clubs. They want to switch back to RCL or Disney for our next cruise. We went to several shows. Beatles were entertaining but definitely need some help on harmonization. Read Less
Sail Date: August 2019
The cabin (balcony stateroom) was roomy, bed was comfortable, tons of storage, clean, beautiful bathroom, and the steward was remarkable. And that just about sums up the pros. This was a humongous, obnoxious ship filled with way ... Read More
The cabin (balcony stateroom) was roomy, bed was comfortable, tons of storage, clean, beautiful bathroom, and the steward was remarkable. And that just about sums up the pros. This was a humongous, obnoxious ship filled with way WAY too many obnoxious people. It felt like a Cancun spring break for the middle-aged. I saw some really shocking behavior, and the cruise line didn't do anything to prevent it. In fact, some of the bartenders seemed intent on getting their guests as drunk and rowdy as possible. It was really difficult to find a quiet space to view the unbelievably beautiful scenery. The buffet dining room is actually scary. It's loud and pushy and, honestly, you get a little worried about your own safety, especially if you are blocking the pound of bacon someone is eyeballing for their breakfast. The crew doesn't enforce common codes of decency and health. People were sleeping like vagrants on the lounges and couches on the observation deck, even though that isn't permitted. I saw a guy puking into the public sink for pre-meal hand washing and it took me two tries--one with a crew member on duty and a later call to housekeeping--to get someone to promise to disinfect the area. (I didn't trust that enough to use those sinks again!). And forget about them keeping a tranquil atmosphere in spa. [ Do NOT pay for the spa pass. The people are noisy and obnoxious, partying like teenagers, yelling to each other and drinking booze--in glasses--in the therapeutic pools. The incident with the woman bleeding profusely who went back into the pool while the staff let us all continuing using it pushed me over the edge. After some, well, energetic complaining, they did refund my membership.] The food was pretty good, but I did send back several meals, either because the servers didn't understand my order and got it wrong or, on two occasions, because the pasta was undercooked. I'm not much for the theater so I can't comment on any of the shows. I did, however, come to view Deck 6--where the games and weird activities were held--as the 6th ring of hell. Pretty much every time you turn around someone is trying to up-sell you or get you to pay an enormous amount for services. I mean, a massage for $200?? Really? And you can't provide free WiFi? And, the NCL app doesn't work unless you pay for the WiFi ($15/day was the cheapest price I saw. $187 for the week was the highest!). Better prices for excursions can be found online from private companies. Read Less
3 Helpful Votes
Sail Date: August 2019
Went with a group of friends. My wife and I had done the same cruise on NCL 8 years ago on a smaller ship. Totally different experience. The staff at a lot of the food and bar venues were rude. A lot of the people on this ship were rude ... Read More
Went with a group of friends. My wife and I had done the same cruise on NCL 8 years ago on a smaller ship. Totally different experience. The staff at a lot of the food and bar venues were rude. A lot of the people on this ship were rude and disrespectful. How about getting on an elevator with food piled high on numerous plates, dropping it, and covering it with napkins. The elevator wait time was 10 minutes or more. Elevators were hot and packed to the gills with loud obnoxious people. Like a cattle call getting on an elevator. Too many people not enough facilities.For the money NCL should provide free internet. There was only expensive wi fi and if you didn’t turn off your phone it would disappear. No way to stay in contact with your group on ship. The Garden Cafe looked like a chaotic cattle call. Too many onboard services involved extra charges. Never again!!! Read Less
Sail Date: August 2019
We took our entire family on a cruise to Alaska to celebrate my husbands retirement. We chose the Bliss as we have 8 Grandchildren ranging in age from 6-13. This was my husbands and my 4th Norwegian cruise, so imagine our surprise and ... Read More
We took our entire family on a cruise to Alaska to celebrate my husbands retirement. We chose the Bliss as we have 8 Grandchildren ranging in age from 6-13. This was my husbands and my 4th Norwegian cruise, so imagine our surprise and disappointment at all the problems we had. We found the website a mess. If you schedule dinner and then an excursion, and there is a conflict, you are in trouble. You have to cancel the dinner, and in order to do that you must call on the phone. when you call the average wait time is 30-45 minutes. Then you get sent to another number where you wait another 30-45 minutes. Worse of all when you get to the ship, the prepaid items are a mess. We had to fight to get thins straight at Teppanyaki. Then we had to fight to get our prepaid photo package. We were charged for the game room after we prepaid for the kids, and we were using the green swipes. I actually got a call saying my charge was almost $600.00 and I had to fight with guest services to get it removed . We all got the $10.00 ability to text and call on the ship and it hardly ever worked. The staff in the dining rooms were a mess. I think they all must have just come onboard. On night we got desert before our meal. The most horrible thing was Splash Academy were they terrorized our 4 6 years olds. They threaten to put a diaper on my grandson because he cried, and belittled him. They threatened to tape my other grandsons mouth shut. When asked who they have caring for our children, there was no answer. I could go on and on. Alaska and the actual ship were great, staff poor Read Less
3 Helpful Votes
Sail Date: August 2019
My wife and I just returned from this Alaskan Cruise in late August. We both have mixed reviews. There is a lot to like about this ship - it's new, it's clean, it's got a wonderful spa and thermal area! We also paid the ... Read More
My wife and I just returned from this Alaskan Cruise in late August. We both have mixed reviews. There is a lot to like about this ship - it's new, it's clean, it's got a wonderful spa and thermal area! We also paid the premium rate to stay in the VIP section called the Haven. Definitely worth the extra $$. The Haven has it's own dining room with excellent dinner and breakfast and ok lunch. You also have your own indoor pool area and outdoor sun deck with hot tub, which we used a lot. The Haven guests have their own separate observation room, consierge desk and bar area. You also get special access when getting on and off the ship using the crew elevators so you can really avoid the big crowds that are in the general population onboard. So, if you're going to do this boat, I highly recommend the Haven experience...otherwise this is a very very crowded ship. In terms of excursions, we did the Mendenhall Glacier and whale watch which I rate a 7 of 10, we also did the helicopter, hike and train glacier experience in Skagway which i rate a 8/10, if you are in shape for the hike of 6 miles. We saw the Jersey Boys show and it was excellent but it only played for two nights and the rest of the trip was void of any really good entertainment. We both had massages at the spa and were very pleased, but the best part of the spa is the (extra charge $) Thermal suite which was never too crowded and had a wonderful sauna, steam room, salt room, and pretty cool massaging pool area. Besides the Haven restaurant, we ate a several specialty dining places including the seafood restaurant (excellent), the steak house (very good) and the french restaurant (excellent dover sole). But there arent many restaurants that are always open on this ship, so we had to do the garden buffet once or twice just to get some late lunch and it is a massive food trough. As far as the schedule, there is a whole lot of onboard ship time on this cruise. And with a lack of activities and entertainment, you can get bored. One stop in Victoria was at 8pm at night, for only 2.5 hours! Ketchikan was only half day and it took 48 hours from getting on the ship to getting off at the first port in Juneau. So the negatives are the crowd size, elevator wait times, the lack of activities and entertainment and limited port times. The positives mostly are due to the Haven experience we had. Alaska is wonderful and so beautiful! Read Less
Sail Date: August 2019
The ship is great, balcony cabin was excellent and had lot of fun time. For majority scenario where a person who doesn't have dietary restrictions and didn't have to go to medical center, I would have given 4.5 stars. My only ... Read More
The ship is great, balcony cabin was excellent and had lot of fun time. For majority scenario where a person who doesn't have dietary restrictions and didn't have to go to medical center, I would have given 4.5 stars. My only gripe is related to uncleanliness in Medical center and inconsistent responses from the staff in Garden cafe' that affected our dietery needs (making us feeling guilty and not enjoying it to the fullest). 1. Medical Center: I had to take my 9 year old son to the medical center as he threw up few times and was complaining about heartburn. The staff wasn't friendly and she started with money talk - "you need to pay $200 for the doctor just to see the patient and that needs to be charged to your stateroom (i.e. no insurance would be accepted). In addition, any other procedures after the consultations will be charged separately". Although I think this is required to set the right expectations - I would have loved to see empathy towards the patient who was in pain (totally opposite considering the service we were getting anywhere else on the ship). The biggest letdown for me was the operating room she took us to wait for the doctor to come. When I looked at that room, I was terrified. The room was unkempt and there were blood stains on the floor. We didn't feel good overall - and decided to skip the visit. Made sure we control the food intake that day and with that our son came back to normal (light meal, lemon water and some OTC medicines we had with us). 2. Dietary needs: We had dietary needs (no eggs, no meat, no fish, no alcohol). We let the cruise know in advance, and also met the associate maître d' on first day of the cruise to let them know. In Garden cafe' there was "Taste of India" station that met most of our needs (which was good). But at other stations, it was very difficult to figure out especially regarding eggs. For the exact same food item, I received 3 different answers from the people serving at that station on different days - 1. It's vegetarian (no eggs), 2. It has eggs, 3. It is made with fish sauce. For the first two days we ate it considering that addresses our dietary needs only to realize it wasn't correct the other day (this might have been the reason for us to visit Medical center). I have suggestion to the NCL staff to just put 5 checkboxes (or icons) for every food item: Meat/Fish, Eggs, Nuts, Gluten, Dairy. The chef who prepares the item already knows the contents (and SHOULD know), so making it visible addresses most of dietary needs making it very clear to everyone, and we don't end up getting confusing answers and also it will help respect guest's dietary restrictions. 3. Inconsistent responses from food staff: In Garden Cafe' (main dining room), there are foods marked with "Green" and "Red" labels. I asked the question on what does that indicate - here again there were multiple responses. My initial gut was 'green' means vegetarian food, and red means non-vegetarian food (i.e. containing meat/fish). The biggest letdown was that the Food and Beverage Director didn't have an idea about it. He first agreed with me, and when I showed him that a vegetarian food shows as red, he started giving some random reasons which made no sense. Finally the restaurant manager (who reports to the director) came and told that 'green' means cold food and 'red' means hot food. I would be interested to know why green/red combo was chosen, as usually green in terms of food denotes vegetarian/vegan food, and hot/cold in general is indicated by red/blue color (like hot/cold water in shower or at the sink). After this experience, I asked same question to two other people managing the garden cafe, and again got different answers :). Again, suggestion for NCL staff is to use "BLUE/RED" color combo for denoting "Cold/Hot" which is consistent with expectations. Read Less
Sail Date: August 2019
Always wanted to do an Alaskan cruise. The experience with Norwegians cruise line was extravagant the were great! Definitely would book again through Norwegian. The help on board were fantastic, anytime we needed something someone was ... Read More
Always wanted to do an Alaskan cruise. The experience with Norwegians cruise line was extravagant the were great! Definitely would book again through Norwegian. The help on board were fantastic, anytime we needed something someone was right there to answer our questions and fulfill our needs. Disembarking the ship for excursions was a little hectic with everyone trying to get off the ship, but the help did all they could to ensure it went as quickly as possible. The ship was beautiful, the food was phenomenal, we just loved everything about it. Our favorite lounge was the Observation deck where you could see all angles of the beauty around you, very comfortable and relaxing, had even fallen asleep in there. Loved the bartenders in there as well they were on top of serving everyone at the bar in a timely manner. We would love to do this trip again, and if we choose to it will be with the Norwegian cruise line. Read Less
Sail Date: August 2019
From the time we stepped foot on the Bliss to the the time we left. The service was over the top. We boarded at 12:30 out of Seattle and where in an mid ship balcony suite on the 12th floor. The first couple of nights the ship moved alot ... Read More
From the time we stepped foot on the Bliss to the the time we left. The service was over the top. We boarded at 12:30 out of Seattle and where in an mid ship balcony suite on the 12th floor. The first couple of nights the ship moved alot due to open waters Im guessing. Being mid ship in our room was okay but at the back of the boat didn't find it so great. Alaska was where we were headed. Was disappointed in the amount of wildlife that we didn't see. Either time of year or just not looking closely. We did see pods of whales. Glacier Bay is beautiful and so quite, the water is so calm. Weather was sunny but had a nip in the air. Entertainment was good. I would have liked to have more bands playing music outside as it was warm most of the days and could be out in the sun. Food was over the top. I gained 4 pounds and I worked out every day in the weight room. My husband has a gluten allergy and the servers took great pride and instrist in making sure he was taken care of. We will forsure go on Neirwegian again. Read Less
Sail Date: August 2019
Friends recommended NCL cruise to Alaska at the end of August. The weather was perfect. Cruise Director Roberto and the Entertainment and Recreation staff were wonderful. Especially Alex and Una. I participated in several ... Read More
Friends recommended NCL cruise to Alaska at the end of August. The weather was perfect. Cruise Director Roberto and the Entertainment and Recreation staff were wonderful. Especially Alex and Una. I participated in several passenger shows which was so much fun. “Dancing with the Stars” was hilarious. The Excursions provided were as advertised. Juneau, Skagway and Ketchikan were awesome. Glacier Bay was also awesome. I have food allergies and I was assigned Camilee Marinas Assistant Maitre’d when I contacted the Restaurant Manager my first day onboard the Norwegian Bliss. Camilee Marinas took the time to make sure my dining experience was specified to my dietary needs. My mind was at ease knowing I didn’t have to worry, which made my cruising experience that much better. I would recommend NCL Bliss to my friends and family. My cruise start to finish was the best I ever experienced. I had a blast!!! Thanks to all!!! Read Less
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