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Sail Date: October 2018
This was our second Norwegian cruise and our first "cold-water" cruise. It was also our first experience cruising in a suite. To start, as others have pointed out, the ship was wonderfully refurbished although the layout ... Read More
This was our second Norwegian cruise and our first "cold-water" cruise. It was also our first experience cruising in a suite. To start, as others have pointed out, the ship was wonderfully refurbished although the layout remains quirky. That said, by day 2 it was easy to figure out where everything was and the best way to get their. Next the staff, start to finish, outstanding. El, Nathaniel, Layla at Gatsby's simply made our cruise with their tremendous service and warm greetings. Also, the guitar player, Rob Ondras as a consumate performer who had a wide range of songs. We ate at all of the specialty restaurants and had good to great food. We ate at two of the main dining rooms, Aqua and Venetian and enjoyed both meals. Venetian is very large so we preferred Aqua for a more intimate experience. Now for the "suite-life". This completely changes the dynamics of cruising. We were in cabin 12030 what included a balcony and floor to ceiling windows. We had a couch and two chairs so if we wanted to read, relax, and watch the water go by, we had a great view at all times. Next our concierge, Roel, was great. At check-in, he whisked us onto the ship and brought us to Cagney's for lunch. As the Dawn does not have a Haven, suite passengers have Cagney's or Moderno's for lunch and breakfast. These amenities and priority boarding and disembarking, plus the little treats left every night, makes for an elevated experience. Finally , we enjoyed each port and each port was unique. Quebec is a charming, old world city with plenty to see and do. Sydney was a quite little stop with a great Irish pub and a charming local tour. Halifax has Peggy's Cover which is not to be missed, and Bar Harbour included a great local lunch and then a gentle hike around Acadia National Park. In summary, bundle up, get in the spirit, and you will love this ship and ports. Read Less
2 Helpful Votes
Sail Date: October 2018
My spouse and I previously cruised on Princess and Royal Caribbean before so I had high hopes for Norwegian Cruise Lines until AFTER I read their reviews AFTER I paid off our cruise and found this website. Needless to say, we will NEVER ... Read More
My spouse and I previously cruised on Princess and Royal Caribbean before so I had high hopes for Norwegian Cruise Lines until AFTER I read their reviews AFTER I paid off our cruise and found this website. Needless to say, we will NEVER cruise on this cruise line ever again. After reading the negative reviews on this site, I really did want to give Norwegian a fair shot and form my own opinion because to be honest I don't need 5 star. However, with Norwegian, no better than 2 star and overpriced. Prior to beginning our cruise, we traveled to Quebec City 2 days beforehand because we wanted to explore the city and its surrounding area. Let me tell you Quebec City is so charming!!! If you are considering a vacation, I highly recommend you travel to Quebec because the area is just wonderful. On the day of our cruise, we were advised by our hotel we could either walk to the pier or take a cab. The day was nice so we opted to walk, BIG MISTAKE. Others like us experienced the same mistake as well. In Quebec, there are two (2) areas the ship can dock at. The first area is easily accessible but the other is located on the opposite side of the railroad tracks that is to be quite honest dangerous to walk to because there is no side walk that wraps around all the way to the boat so you are forced to walk on the street. VERY DANGEROUS. We seen families with small children walking in the street to and from the boat prior to us leaving on our cruise. When we arrived finally to the boat to check in for our cruise, it was complete mayhem with no signage anywhere. There were several open areas of the large tent to enter but some were for security, passengers leaving the prior cruise, and new passengers coming in for the new cruise. Again, complete mayhem! We walked to this gentleman at one section of the tent to ask him where do we go to check in when he screamed at us "GO AWAY"!!!! I was furious and tried to explain to him all we need to know is where do we go to check in at which time he screamed at the top of his lungs again "GO AWAY, GO AWAY, JUST GO AWAY". I was so furious at him I literally gave him a mouth full and walked away eventually finding the check in spot. When we found the check in spot, I immediately informed a Norwegian rep how we were treated and essentially ignored so I posted on Twitter 3 tweets of my experience with Norwegian, including Norwegian Cruise Lines, and my room #. Of course not one person from Norwegian has yet to contact me. Now mind you I paid about $3,500 to Norwegian for our cruise and 3 excursions so I did not appreciate being ignored or being contacted by Norwegian one bit. After we checked in, we proceeded to the boat and everything else fell into place. Below are my comments regarding everything else: Mid-Ship Balcony Room: Small but very nice. The Steward kept it clean daily and ensured we had ice filled daily. The TV in the room, however, was terrible. Hardly any channels to watch for free. We had about 5 or 6 dedicated Norwegian channels (i.e. camera of ship cruising the ocean, dedicated Cariloha sheet channel, programs of on board activities, etc...). The remaining channels were news, sports, and 2 movie channels that played the same movies all 7 days long. If you wanted to watch a pay per view, that was going to cost you $10.00 a movie! Buffet: OMG, please dear god do not eat at the buffet. The food was the worst. On Royal Caribbean you have several food stations to go to such as salad bar, Asian, desert, etc...On Norwegian, you have the same food EVERYDAY in all locations. The food was dry and looked horrible as if they save it from prior cruises. When I poured ranch dressing on my salad it flowed out just like water and tasted like it! O'Sheas Restaurant: Actually, very good. Burgers were great and the sandwiches were terrific. Fine Dining Areas: Not bad but nothing special. Food was restaurant quality at best. Pay Restaurants: We did not do because we figured we paid them enough. Cleanliness: Average. Everyday, we would see old drink glasses and wine bottles either on the stairs or outside that were not picked up for days. Literally! Shows: Average at best. Julie Bar the comedian was the best. Elements show was HORRIBLE. You walked out of that showing asking yourself "what was it about"? Port Stops: Sydney, Nova Scotia (Loved it); St. Johns Bay, Nova Scotia (We did not stop due to bad weather); Hallifax, Nova Scotia (Loved it, including Peggy's Cove); Bar Harbor, Maine (Loved it!!!). Tours: We took a tour while in Quebec, Peggy's Cove from Hallifax, and Bar Harbor and all were terrific. Each tour had primarily senior citizens who were severely challenged in walking so at times it seemed it took longer just getting on the bus than the actual tour itself. Disembarkation: Surprisingly, went very well. Take this review for what it is worth. It's honest feedback. If you have a chose between Norwegian and another cruise line, pick Princess or Royal Caribbean. Read Less
Sail Date: October 2018
Took this cruise to celebrate our anniversary. Wanted to catch the eastern fall colours We have done several cruises (mainly with NCL) but we get the feeling that their shipboard experience has deteriorated considerably. It seems that ... Read More
Took this cruise to celebrate our anniversary. Wanted to catch the eastern fall colours We have done several cruises (mainly with NCL) but we get the feeling that their shipboard experience has deteriorated considerably. It seems that everywhere you turn, they are charging extra for things that used to be complimentary. Maybe we are getting more critical after having been on several cruises, but this had definitely gone downhill in our opinion. We felt that the food in the dining rooms had dropped in quality and selection. Mediocre at best. Dress code now seems non-existent in dining areas. It seems like they are constantly trying to promote or sell something - raffle tickets, etc. The ship design seems to be disorganised. The layout is not as user friendly as other ships that we have been on. On the plus side, our cabin steward was great. One of the best we have had. We like NCL because of their itineraries and freestyle dining options. We have placed a deposit for a future NCL cruise, but will definitely also be looking at other cruise lines for future cruises. Read Less
3 Helpful Votes
Sail Date: October 2018
Wanted to see fall colors. Loved Quebec City. Go see Montmorrecy Falls and Basilica St. Anne. Breathtaking and enjoyed fall colors. Sydney was nice but no big deal. Peggy’s Cove was breathtaking and gorgeous. Bar Harbour was soooo ... Read More
Wanted to see fall colors. Loved Quebec City. Go see Montmorrecy Falls and Basilica St. Anne. Breathtaking and enjoyed fall colors. Sydney was nice but no big deal. Peggy’s Cove was breathtaking and gorgeous. Bar Harbour was soooo beautiful and lots of fall colors. Weather is a huge factor for this cruise. We were prepared with our coats, hats, scarves and gloves. But had St. John cancelled and had to stay on the ship due to gale force winds. This time of year is huge with wind, chances of rain and we even had some snow flurries one day. So be prepared for alittle disappointment due to weather not the cruise lines fault. The ship was nice and clean, staff great but entertainment was the worst I’ve seen on five Norwegian cruises. Only saving grace was Jose and Patty. Food was good. I believe they’ve shifted the great food to the specialty restaurants so main dining is good but not great. But we aren’t picky at all. Read Less
1 Helpful Vote
Sail Date: October 2018
There were only two instances keeping this from being the perfect cruise. First was the extremely hard sell after my massage. It made me so tense that the wonderful massage I got was null. My husband experienced the same with his ... Read More
There were only two instances keeping this from being the perfect cruise. First was the extremely hard sell after my massage. It made me so tense that the wonderful massage I got was null. My husband experienced the same with his massage, plus his therapist tried to do upsell in the middle of his massage. It made it to where he couldn’t relax after that. When getting a massage a person does not want to think about money. I feel that the therapists realize that the client is in a vulnerable position and tries to take advantage of that. Second, was with a CruiseNext staff member. As a Platinum Plus Latitudes member, I have cruised with NCL many times. Usually more than once a year. I was not invited to the Dinner with The Officers, Behind the Scenes Tour, or The Private Cocktail Party. Since this was my first time on the Dawn, I was looking forward to these events. When I went to inquire at the CruiseNext office, the assistant there was quite condescending to me. When I said it was not making me feel like a very welcome guest, she continued to berate and tell me all that I was doing wrong. I did share this with Tony, the Hotel Director, and he seemed to take this very seriously and I am happy with his response. Pedro Sera, our Cruise Director, was one of the best, if not the best we’ve had. He made the whole cruise go seamlessly smooth. We were amazed at the amount of participation that Pedro had during the events. Bravo!! Thank you, Pedro & Tony. We have never had any complaints about the food on NCL, but this cruise consistently was above and beyond expectations. Many compliments to the chef and his staff. Awesome job!! Read Less
1 Helpful Vote
Sail Date: October 2018
The Canadian Cruise was the first for us in that area and was a great experience. The trip was set up by a local cruise club and every detail was handled by our tour guide including excursions and travel. We opted for the eight night meal ... Read More
The Canadian Cruise was the first for us in that area and was a great experience. The trip was set up by a local cruise club and every detail was handled by our tour guide including excursions and travel. We opted for the eight night meal package which turned out to be very nice for most of the restaurants. We also had the drink package that was offered and found that to be very nice. The main Dining Room was used for three meals, however the food served was not as nice as the specialty restuarants.We used the cafe for breakfast and lunches and found to be average food. Our cabin was a little small and the bathroom even smaller than we experienced on other cruise lines, but that was our choice. The room was a sea view window on deck five mid-aft ship. The bathroom also needed updating due to stained toilet and cracks in sink, howerver the shower was ok. The service throughout the ship was great in all departments especially in the cabin which was visited at least two times a day.I would say the entertainment was average with some shows better than others. The embarkation and disbarkation was very easy with no problems. Our ports of call were great to visit and had sights that were interesting to see. We had two days at sea on this cruise and one from Boston Mass. to N.Y. was not needed for the ship went out in the Atlantic and turned back toward N.Y. Also this time of the year the Atlantic Ocean can have rolling seas which might make some a little uncomfortable. All in all this was a good cruise. Read Less
1 Helpful Vote
Sail Date: October 2018
The cruise cost us $4720.90 more than we had planned for due to their faulty, fraudulent and difficult bidding process. We talked to many people at NCL ending with K in the executive offices and got nowhere! All she kept saying was that ... Read More
The cruise cost us $4720.90 more than we had planned for due to their faulty, fraudulent and difficult bidding process. We talked to many people at NCL ending with K in the executive offices and got nowhere! All she kept saying was that we bid and that the transaction was binding and irreversible. She said that there was absolutely no one else we could talk to above her! They refused to believe me that all I bid was $300 and basically called me a liar! They also flood your email with offers on future NCL cruises so that if an important one might be sent, it would be overlooked. That might have been what happened in our case, but NCL did not CARE! We tried to negotiate a less expensive suite but they kept quoting their stringent unbending rules. NCL has no "customer service" . All they care about is their "bottom line". We were told we could try and use our insurance and cancel our trip AND repay for the balcony room we had originally wanted. We might get 70% back on a future cruise. I will NEVER take a future NCL cruise! Also additional unauthorized charges were put on our account before we left on the trip: $1,280 for "Gifts and More" and also the Ultimate Beverage Pkge. for $89. pp. We promptly called and got these items removed! At this point we must have been labeled "super gullible suckers" by NCL. When on board the Gem we found out that they were about 800 passengers shy of a normal trip amount, but that ALL of the suites were full! It is no wonder if others were treated as we were! We have traveled with Grand Circle, OAT, Princess, and Holland America, and always been treated fairly and excellent by these company's. We will tell everyone we know not to go take an NCL and why! The food was only mediocre in the main dining room and cafe. The food and food choices were a lot better in the specialty restaurants. We were allowed 4 nights of 12 in the specialty restaurants. The restaurants for people in suites at breakfast and lunch, The Modera and the Cagney were outstanding in quality but their hous of operation empowers shorter. We forgot we could order room service meals at any time. We found all of the staff excellent except in the Garden Cafe so we seldom went there. Embarkation was slow because we had a trainee. It was nice to e in a priority line but it took too long because of this! Read Less
Sail Date: October 2018
Embarkation and disembarkation went smoothly. Ship was a good size not to big. Cabin was large and roomy we paid for that. We found the food on this ship terrible like a restaurant that you would never go back to but instead we are stuck ... Read More
Embarkation and disembarkation went smoothly. Ship was a good size not to big. Cabin was large and roomy we paid for that. We found the food on this ship terrible like a restaurant that you would never go back to but instead we are stuck for 12 days. We did go to all the specialty dining restaurants and found Cagney's to be ok nothing special. I was also disappointed that here we were in the sea food capital for north America and not a lobster, crab, mussels, etc  to be found on this ship (lots of rubbery shrimp there idea of sea food ) If it was in something it was little bits and pieces in a flavorless soup. All the soups tasted the same. We tried to have corned beef and cabbage at O"Sheehan's what a disaster. The waiter did try to warn use though. The waiters and other service personal were great, but does not make up for bad food. Also we had a lot of food options because of our cabin choice penthouse. like breakfast in Modenro and lunch in Cagney's. Day after day my husband would order waffles soft mushy gummy waffles from the breakfast menu at Moderno and me cold eggs benedict. The first day I was excited to try the crab cake eggs benedict I never ordered that again. It was out of a can pressed crab meat that was very fishy not like crab should be. The risotto at Le Bistro was like glue. The only dissent meals we did have were at Orchid Garden but you put enough soy sauce and chili paste on food it helps. The buffet I will say for breakfast had plenty of omelet stations cooking eggs to order. On the first couple of days there were little croissants but never did I see them again. just the same food day in and day out. as the cruise went on it looked like the were running out of things and your choices became less and less. I will say that my husband and I hate to waste food a lot of the time we would share a meal, so those of you who say just don't eat it and order something different that is not the way we are I just would have liked the food we ordered to be good and I was not about to order some more bad food. Someone in this company needs to get a grip on the chefs and food prep on this ship. Never have I cruised where the food was just so bad. So $10,000.00 later very very DISAPPOINTING ! Did not do much of the entertainment and activities as we were visiting the towns we went to see. Service was good although we did not use much of it as we are pretty self reliant. We did several excursions and got off the ship at every port. The best was Bar Harbor food tour although some of the towns people were rude guess by the end of cruise season they have had enough of the tourist. Also liked Boston food tour. Did not travel with children. Would not go again for the money we should have flown to Boston/New York rented a car and got to really see the fall colors and ate as much lobster and seafood as we wanted. Activities we did very little on the ship I did the painting class, we wanted to play deal or no deal but there was always a monetary amount of money the cruise ship required so never got to play. Service was great but if the food is bad it does not matter how good the service is. Are cabin was great as we paid to get this great cabin. Did not see any of the entertainment.The one thing I will add about the staff as reading some of the other reviews I found it humiliating to parade the chef out to talk to patrons about how bad the food is this is something the Norwegian corp needs to take care of I am sure the " chef " is only working with what they give him. Which is not much. Read Less
1 Helpful Vote
Sail Date: October 2018
We stumbled on this cruise while checking out Latitudes offers. I was hesitant but my wife had never been out East so this would check quite a few boxes for her and I had 2 or 3 places I would be willing to go see. The thought of doing ... Read More
We stumbled on this cruise while checking out Latitudes offers. I was hesitant but my wife had never been out East so this would check quite a few boxes for her and I had 2 or 3 places I would be willing to go see. The thought of doing the Atlantic Provinces & New England by cruise ship never actually occurred to us but once we learned about it, we thought it might be a good way to see a part of North America neither of us had ever been too (for the most part). Sailing out of Quebec City was great for us and getting an extra day there was a bonus as we love that city! (We had been once before) There's so much to do & see. We just walked around looking a various historic sites and were surprised by a local art exhibit we found at the City Hall. The second stop was La Baie/Saguenay. We had no idea Canada had fjords!! Great stop for such a small town. After that was Charlottetown. Such a pretty city with great food & even better people! Then on to Sydney. From here, we took an excursion to my personal favourite spot of the cruise - Louisbourg!! Just an amazing restoration. Halifax was next. Another great historic city with plenty to see (too much to do in just 1 day). Saint John was the last Canadian stop. Not much to see within walking distance but a few nice photo ops up the hill at King's Square. There were 2 stops in Maine - Portland & "Bah ha ba"! (Bar Harbour) They embrace their accent even on the souvenirs. Both very touristy but if you like lobster, you can certainly get your fill at either place! For the beer snob (I count myself as one), Portland has a ton of craft breweries to explore & sample!! Last stop before NYC was Boston. So much history here too but the only drawback is that we would have needed several days to explore it all as everything is so far apart. The Freedom Trail is a very good starting point and/or reference. The only negative about the trip/itinerary was the weather at this time of year was cold and damp most days. Would have preferred a summer tour instead. As for the ship itself, it was very nice. It's been renovated recently and looked good. The service was typical NCL - spot on! Only 1 blemish with the service: the main dining room & kitchen had multiple instances of difficulty adjusting to simple requests to slightly modify meals choices. Overall, it was a great experience and worth doing. Should be done at least once! For the history buff, it should be a bucket list item! Read Less
8 Helpful Votes
Sail Date: October 2018
Took the Canada/New England cruise with a last-minute solo offer and was my second cruise on NCL. Overall it was great value, but food and service were not as good as the Norway cruise on NCL Star two years ago. ★The GOOD★ ... Read More
Took the Canada/New England cruise with a last-minute solo offer and was my second cruise on NCL. Overall it was great value, but food and service were not as good as the Norway cruise on NCL Star two years ago. ★The GOOD★ Excellent itinerary (overnight at Quebec and 8 other ports of call) with reasonable port hours and just two sea days. Dock at Quebec City was farther away from the old town but still walkable. Departures at 5pm could squeeze port visits, but that also meant we usually sailed out just before sunset. Entertainment is subjective, but most productions were well delivered - the band and production cast were outstanding. The loudspeakers' volume could tame a little but I don't think the music genres were out of place. The guest magician was underwhelming. Took part in the Canvas by U! painting class on the first sea day. At $35 it was reasonably priced and we all had a good time, albeit a bit rush. Cruise director staff could proceed slower as I had no time to just wash the brush. Spinnaker Lounge was a great place to hang out. Breakfast in main dining room looked and tasted better, though the parfait could use fresher granola. There are always 2-3 new "daily features" except for the last day. Embarkation in Quebec and disembarkation in New York both smooth and quick. Onboard passport clearance at Portland more efficient than I had anticipated. ※The AVERAGE※ Most inside / oceanview staterooms are small and come with only one stool that was uncomfortable to sit on. Carpeting and textiles in the room have been updated and I hope they will keep the fixtures too, especially the square table. Good storage options. Plenty of hooks in bathroom plus a clothes line, so it was easy to hand wash clothes. Had all dinners in the main dining rooms and Asian restaurants. Had a couple of good Cuban mains, but execution of Asian dishes were uneven, mostly sub-par and bland. Red meat still a safe bet. None of the dessert was impressive. Buffet breakfast lacked rotation and real sausages. Variety would be fine for a weekend getaway, but it was a 12-night cruise. No complaint on the quality though. No more annoying push for drink and dining packages (probably because many already had them as part of their ticket), instead front line staff would go an extra mile to ask you write appreciation letters. ▼The BAD▼ Mandatory drill was first scheduled at 3:30pm on embarkation day. An outright stupid decision as we were going to dock overnight at Quebec. So it was cancelled after 3pm because few were onboard and postponed to 5pm the next day. It disrupted schedules of those who planned to make good use of their first day in Quebec after embarkation. Announcements were minimal on this cruise. Missing the many engaging updates from bridge crew and cruise director I had in my 2016 cruise. Two of the four Deal or No Deal game shows on this cruise were cancelled due to low participation. No day-time performances or movies in main theatre during sea days. Instead movies were shown in atrium with limited seating and all the ceiling light effects on. No free movie-on-demand in staterooms and most channels were showing NCL’s own promotional clips. As with my previous NCL experience, there was no attempt to run enrichment programs or activities related to the places we were visiting. Read Less
5 Helpful Votes
Sail Date: October 2018
The fall leaves were gorgeous. The weather was too cold to enjoy the outdoor areas very much. I think in the future I might choose an itinerary with fewer ports, as we exhausted ourselves with port after port. However, some people ... Read More
The fall leaves were gorgeous. The weather was too cold to enjoy the outdoor areas very much. I think in the future I might choose an itinerary with fewer ports, as we exhausted ourselves with port after port. However, some people might love that. But I did love the ports. And I would hate to have missed any of them. This late in the year (early October), it was dark for most of the sail in and out of beautiful Saguenay Fjord, which was a big shame. Maybe Norwegian could have adjusted the schedule a little so that either the sail in or the sail out was during daylight? The ship was very nice. The food was good overall. The evening entertainment would have been very good except it was WAY too loud. Painfully loud. I couldn't even stay for most of the nights. When I asked if it could be turned down, I was made to feel stupid and was told that no one else had complained. However, there was a Q and A at the end of the cruise. I didn't go, but friends told me that many people there complained about the ridiculously loud volume of the shows in the theater. The excuse of "It's live music; it's loud" is nonsense. It's AMPLIFIED live music. Just turn down the amplification. They gave my mom a really hard time about carrying distilled water onboard for her C-Pap. It's a medical device, yet they made her feel like a criminal. They supposedly provide distilled water, but we had to beg about 3 times for the first fill-up, and they didn't simply give us the water. They put it in the machine themselves while we weren't there. I don't like the idea of other people touching my medical equipment, especially if they have no training on the particular machine (they all have quirks). And how do we know for sure it was really distilled water? The crew was all very nice except for the people at the desk who dismissed me and made me feel stupid because the noise level was physically hurting me. Read Less
1 Helpful Vote
Sail Date: October 2018
Thought we could see some fall colors along the St Lawrence. That just does not happen, as you cruise too far from shore. Once we got to the Nova Scotia coast area, the trees were all still green, and the skies were gray. Our biggest ... Read More
Thought we could see some fall colors along the St Lawrence. That just does not happen, as you cruise too far from shore. Once we got to the Nova Scotia coast area, the trees were all still green, and the skies were gray. Our biggest complaints however are the food, and public area layouts. The food, with a couple exceptions, was just a step above a Denny's. In the main buffet the food was nearly not eatable (think Days Inn Breakfast) and the two big main supper dining areas, the cuisine simply lacked the quality, and the taste of similar restaurants on other ships we have been on. The specialty restaurants are all squeezed into odd spaces, and, with the exception of the teppanyakki restaurant, lack any character. Ditto most of the lounges. And There really is no good pleasant spot to simple sit and read a book. By far the best feature of the ship physically is the atrium. Nicely laid out, with a sprinkling of pretty good entertainers. Jose and Patti were great. The service staff on the boat overall were good, and in a few cases exceptional. Because of the weather, the bars on the top decks, and the pool were pretty unusable. This ship needs to be relegated to four day cruises in the the Caribbean, serving lots of booze, and sun. No one will care then about the mediocre food, or so so entertainment. Read Less
1 Helpful Vote
Sail Date: October 2018
My husband and I had never seen the fall foliage, so we picked this cruise to see that and also how Norwegian and their freestyle dining worked. We loved the freestyle dining and being able to eat when and where we wanted. The shore ... Read More
My husband and I had never seen the fall foliage, so we picked this cruise to see that and also how Norwegian and their freestyle dining worked. We loved the freestyle dining and being able to eat when and where we wanted. The shore excursions we booked on the ship were all great and interesting, and when the time of the ships's port arrivals changed, we didn't have to worry about our tours. Our room steward was SO friendly and wonderful and greeted us by name and was there to serve our every whim. The entertainment was so-so and not as fun as some other cruises we have been on. The ship itself was very hard to navigate, and we have been on 15+ cruises on other cruise lines with no problems. The floor plans were just chopped up and difficult to find your way. Our stateroom was very spacious, especially the bathroom. We had a Mini-Suite with Balcony room on the 11th floor toward the back of the ship. It was convenient for the buffet and restaurants. The employees were very good, with the exception of being able to flag down some of the bar staff for drinks. They seemed to ignore people. The food was very good and maybe the best food of all the ships we have been on. Aqua Restaurant had a great ambiance and friendly staff. We had the Ultimate Beverage Package, and that was great. It was much easier than most ships, and all we had to do was show our room card--no signing or tipping. Tips were included. Be aware that once you get back in the U.S., there is a tax on beverages that will be billed to your cabin. Read Less
2 Helpful Votes
Sail Date: October 2018
I chose this cruise mainly because I wanted to view the fall leaves and also end in Boston, where my son is now living. It was an opportunity to visit family as well as going to new places and learning a bit of history. I am not new to ... Read More
I chose this cruise mainly because I wanted to view the fall leaves and also end in Boston, where my son is now living. It was an opportunity to visit family as well as going to new places and learning a bit of history. I am not new to cruising, but I will say I have not had these experiences on any other cruises I have taken. Norwegian Customer service staff is not helpful. My first tip off should have been when I called Norwegian's customer service before the cruise. I was double checking what the travel agent had told me. I had a late flight into Quebec and I was concerned with getting on board the ship if I missed the first day's last boarding time, which I had been told was 11 PM. The travel agent told me if I did miss this time, I could board the next morning after 9 AM, since the ship would not sail until after 5 PM. The Norwegian agent told me that I should have called them directly because I really did need to get on board the ship that first day and my travel agent should have told me that. I was so appalled that I called back and spoke with another Norwegian agent who said that my travel agent was correct and that I could board the following day in the event I was unable to make it there the first night. (I made it at 11:05 PM and got on the ship – yeah!) Once on board, you will have to figure out for yourself where to find things, what deck to take to disembark and the time to be back on the ship, etc. If you miss the one sentence in the announcement that tells you this, you are out of luck. They also do not respond to complaints. I did so in person and also wrote a complaint to them regarding my sleeping room and the noise. I was NEVER contacted by any customer service personnel. This is unacceptable. We were awakened every night by the cleaning crew in the restaurant that was directly above our room. This vacuum should have been used during the day when everyone was awake and the restaurant was closed. The Oceanview sleeping room was nice, the 1:00 AM wake up was not. Sydney is a stop that is not worth going to - there is nothing worth seeing, unless you want to take an hour-long trip (one way) and pay far too much money to see Alexander Graham Bell's house. We did not see many leaves turning color and we had assumed we would see them as the ship went along. Not so. You mainly see water only. No land. We did take a few hop off and on tours and did see a few trees with leaves changing color. If you think a tour will be cancelled due to weather, think again! If it is raining cats and dogs and you can't see anything out of your window, you will go anyway so be wary of timing and weather. You also have to go through what they call "customs" on the ship when you enter US water. Basically, everyone on the ship has to walk in a line and show your passport. This was a pretty big fiasco with the ship blocking most elevators to only go to the 7th floor where this was going to be held. We had people in wheel chairs and scooters trying to get to the 12th floor for breakfast. So - they had to go to the 7th floor, and get off, then wait in the very long lines to get back on to go to the 12th floor. It personally took me 40 minutes to get from the 5th floor to the 12th floor (and I walked up the stairs to the 7th floor) for my morning coffee. UGH! I will give credit to them for good food, great restaurant service, and good entertainment. If you stay somewhere besides the 5th floor, it might be something you will enjoy. If you want to view leaves, take a bus tour. Best Wishes! Read Less
1 Helpful Vote
Sail Date: October 2018
The cable tv was very very limited. It was mainly focused on selling the passenger more stuff. Purchasing the internet is a bad idea. Sporadic to say the least. The noise in the rooms from the upper level Garden restaurant was unbearable. ... Read More
The cable tv was very very limited. It was mainly focused on selling the passenger more stuff. Purchasing the internet is a bad idea. Sporadic to say the least. The noise in the rooms from the upper level Garden restaurant was unbearable. It came from the movement of chairs , in and out all morning afternoon and night. The shows were mediocre. If the Tina Turner impersonator was good then I never realized just how bad the real Tina Turner was. The $180.00 spa was unsafe to say the least. I fell coming out of the spa because there was no railing to hold on to and there was no abrasive strips on the stairs. After falling down the stairs and being injured I declined any medical help. The staff saw my obvious injuries but went with my choice. Since when do you take the word of an injured disoriented person? They took my room number but no further follow up. The on ship photos were expensive and purchase had to be immediately. Overall I feel the cruise ship has come across new ways to get more $$$$ from the passengers and give them less and less. Oh and by the way you would be better off spending your money on souvenirs or throwing your wallet overboard than playing at the rigged slot machines.They take more than a casino. Read Less
1 Helpful Vote
Sail Date: September 2018
NCL is always my first choice for cruising. I enjoy the freestyle dining ( dine at anytime you want, providing there is room). I particularly enjoyed the Sushi Bar ( not a freebie, but inexpensive and very good) on this ship. The cabin ... Read More
NCL is always my first choice for cruising. I enjoy the freestyle dining ( dine at anytime you want, providing there is room). I particularly enjoyed the Sushi Bar ( not a freebie, but inexpensive and very good) on this ship. The cabin was always clean and tidy. The staff on board is always greeting you with a smile and a hello. The lounge entertainment is ok, not spectacular, but not horrible. The one complaint I had is the drinks seemed watered down. We chose the UBP as our add on, but every drink was a weak pour ( not even a full jigger) and tasted watery. We had a Bourbon &7 and it looked like straight 7up. It could be because of the UBP, they give you less in the glass because you can just order more, but the drinks were very watery. One thing I will do different next time is to make reservations for the specialty dining online before I board, or the same day as boarding. The early seating (5:30-7:00) fills up fast and all that is left is after 7:30pm. Looking forward to my next NCL cruise. Read Less
5 Helpful Votes
Sail Date: September 2018
We chose this cruise because we have always had a great time on NCL. We love being able to eat at many different places. When we arrived at the terminal to board, it was raining very hard( not the cruise lines fault for sure) but there ... Read More
We chose this cruise because we have always had a great time on NCL. We love being able to eat at many different places. When we arrived at the terminal to board, it was raining very hard( not the cruise lines fault for sure) but there was no overhang to exit the taxi and our clothes in our luggage got soaking wet waiting to be loaded on the ship. The terminal was in a large tent. we spent two days drying our clothes out. Additionally, when you walked from the tent to the ship, it was not covered and you got soaking wet trying to board the ship. At least by the second day, a crew member had umbrellas to assist the guests as the rain was still coming. We had to walk back to the train station ( 20 minutes) to find a taxi. You would think the cruise lines and tourism dept in Quebec could make arrangements to have taxis available. We asked the guest services staff on the ship if they had taxi numbers and the clerk said that's not their job. Ok so you step off a ship into a tent and no one can help you. The second day they did run a shuttle bus downtown. After we went downtown we told our taxi driver where we needed to go back to the ship and he got lost. Couldn't find the ship. We told him to go to the train station and we could walk. Only day at sea, second day of cruise, we decided to try the Venetian Dining room for lunch. There were four of us on the cruise( two couples) . My wife was at the podium with me and the nice hostess had handed the waiter our menus to seat us. Our friends were talking to someone right outside the door we had met on the train a couple of days earlier. I stepped through the open door and told them our table was ready and this officer comes yelling at me and my friends to go back and get in the back of the line. He yells at us that we are not to break into the line. The hostess, waiter and others all saw what really happened and we couldn't believe that an officer would raise his voice that way to a paying customer. The hostess and waiter tried to apologize and I reported it to the maitre d who brushed us off ( this officer we found out was his boss.). We all took our seats and ate our lunch. Honestly, this put a real damper on the rest of the cruise. After spending thousands of dollars on tours, food, drinks and the cruise, hard to believe someone like that is aboard the ship and in hospitality. a couple of things... The shopping port talk had no suggestions on St John. he had no map of the city or recommended stores. In his talk he basically said there is nothing to do. We found it an excellent stop and the market in the center of the city quite lovely. We have sailed on Dawn at least four other times but never this itinerary. It is obviously the ship doesn't go there that often. We only took one tour with the cruise line and it was wonderful. We booked private cars in Halifax and Bar Harbor and we had great experiences with Halifax tour guy and MDI tours in Bar Harbor. I would recommend one of the other lines that parks downtown at the regular terminal and one that sails there more often. Obviously NCL is not the best one for this itinerary but we still love the dining options and will give them another chance next year. Read Less
Sail Date: September 2018
There were many older people on this cruise but everyone was nice and they knew how to have a good time. I would not recommend for younger crowd. The staff was wonderful which is the norm for NCL. I have cruised this line 6 times and ... Read More
There were many older people on this cruise but everyone was nice and they knew how to have a good time. I would not recommend for younger crowd. The staff was wonderful which is the norm for NCL. I have cruised this line 6 times and each and every time have had a great experience. The shows were very good. The food was tasty and the portion sizes just right. We took a mid-ship inside cabin and although small we are only in the cabin to change and sleep. Also, there is not much to see if you get a balcony on this cruise. Quebec City and Halifax were beautiful and so clean. I recommend the 2 hour nature cruise excursion in Bar Harbor. It was informative and you did actually see wildlife and you still have time to check out the City. The Bay of Fundy excursion was kind of a bust as it was boring although you did get a decent lunch and get to see several different areas. Pre-cruise we stayed at the Grand Times Hotel in Quebec City. Very reasonably priced, large room and bathroom. You will need to ask for extra towels at check in as they only provide one towel:) The check in process after midnight was efficient and the staff very nice. We took a cab from airport to hotel and from hotel to cruise ship. This hotel only takes you to the airport. Read Less
1 Helpful Vote
Sail Date: September 2018
This ship is medium size which we like. Our mini suite was great.Having a larger bathroom & balcony was very nice. Our room steward kept it neat & clean. Food on the ship, some good & some bad. Specialty dining in ... Read More
This ship is medium size which we like. Our mini suite was great.Having a larger bathroom & balcony was very nice. Our room steward kept it neat & clean. Food on the ship, some good & some bad. Specialty dining in Cagney's, Moderno, Teppanyaki, & LaCucina were all very good. The main dining was average at best and the buffet which we only ate breakfast had a good variety but wasn't hot. Bars and entertainment were good. We went to all shows in the main showroom Stardust. Comedian Harry O'Donoghue was great. Their show Elements which included magic and music and dance was also very good. We also.enjoyed the Bliss Lounge for dancing. Quebec Tour to Montmorency Falls was good. Bar Harbor Acadia National park & lobster bake was great. We have been on five other cruises but this was first on Norwegian and we would cruise with them again. Read Less
2 Helpful Votes
Sail Date: September 2018
I have sailed on Norwegian several times and have never been disappointed. This one was on the Dawn from Quebec City to Boston. We arrived in Quebec City the Wednesday before the cruise and stayed at the Hotel Port Royal, just minutes ... Read More
I have sailed on Norwegian several times and have never been disappointed. This one was on the Dawn from Quebec City to Boston. We arrived in Quebec City the Wednesday before the cruise and stayed at the Hotel Port Royal, just minutes from the embarkation point.Took a taxi from our hotel to the port and embarkation went smoothly. Of course I'm sure the fact that we had priority boarding played some part in that. When I booked the cruise, i chose a balcony cabin. When the opportunity arose to upgrade, I didn't hesitate. I had sailed in a penthouse suite in the past and enjoyed the perks so much that I wanted my sister-in-law to experience it. She was duly impressed. Our suite came with a wonderful room steward name Paul Navarro, and a fantastic butler named Jane. We were so spoiled! Free-style dining has its pluses and negatives, but I think the former outweighs the latter. While it's nice to sit with the same people every night and perhaps start new friendships that last beyond the cruise, and get to know your wait staff, I enjoy going to dinner when I feel like going rather than when I have to go. You can still request to share a table and thus meet new people. And since the entire crew is wonderful, it doesn't matter that you encounter a new wait staff each night. The food in the main dining room was great. We experienced dining in three of the specialty dining venues and they were fabulous, also. It's nice to have so many choices - French, Italian, Brazilian, Mexican, Steak and Seafood - and you can't go wrong with whatever you choose. We didn't take in any of the shows in the theater, but did enjoy the live entertainment throughout the ship. As for shore excursions, we did a hop-on/hop-off in Halifax, which would have been much better if I hadn't come down with a cold the night before. As a result, we chose not to do the bus tour we chose in St. John. We were disappointed, but didn't want to risk my health getting worse. There were certainly a variety of excursions available at each of the ports of call - something for everyone. I booked my next cruise while on board. My oldest grandson graduates from high school in 2021 and he enjoyed the cruise we took on Dawn from Boston to Bermuda in 2016, so that is going to be my graduation gift to him. We are hoping to do it with extended family and be able to book the Garden Villas. On my bucket list is a Panama Canal cruise, which hopefully I can cross off before the Bermuda one. Needless to say, I am happy with all the cruises I have taken on Norwegian and look forward to the future ones. Read Less
2 Helpful Votes
Sail Date: September 2018
I chose this cruise because of the destination. I had been on the Dawn four times previously. The service in O'Sheehan's was hit or miss. Some days service was good. Other days service was slow . All of items ordered for my ... Read More
I chose this cruise because of the destination. I had been on the Dawn four times previously. The service in O'Sheehan's was hit or miss. Some days service was good. Other days service was slow . All of items ordered for my meal were not brought on several occasions. Once my drink was not brought until my meal was finished and it was too watered down to drink. I was disappointed in service in O'Sheehan's. I purchased the Ultimate Beverage package and noticed I was being charged for drinks. I visited customer service twice to get this corrected. Next day drinks were still being charged to my account. Poor management. I do not plan to book a cruise on the Dawn again. I go to the gym daily to rude a stationary bicycle. Only 3 were on the Dawn with one out of order the entire time and one of the 2 remaining quit working halfway inti cruise. I reported this to staff but neither bicycle was repaired. Disappointed. Again, poor management. Read Less
1 Helpful Vote
Sail Date: September 2018
We chose this cruise because it fit our available days for travel, and we hoped to see the beautiful fall colors in Canada and New England at the end of September. However, leaves were just starting to turn, and we were told in New ... Read More
We chose this cruise because it fit our available days for travel, and we hoped to see the beautiful fall colors in Canada and New England at the end of September. However, leaves were just starting to turn, and we were told in New Brunswick that usually colors are best around Canada's Thanksgiving -in mid October. The ship was attractive and well-maintained, and staff were mostly very friendly and helpful. We were disappointed that the common areas were very noisy day and night and lacked comfortable chairs for reading, watching the scenery, etc. There was in general a sort of "Vegas" atmosphere. We expected the bars and nightclub type venues on the ship to be more separated from the common areas rather than right in the middle of them. We did discover the library and lounge, but they were small and all chairs typically claimed. Also many of the activities on the ship were for an extra cost. For example on another cruise line, we were offered behind-the-scenes ship tour, food prep demonstrations, programs on the next port, etc. at no extra charge. They weren't sure they were going to offer a ship's tour on the Dawn but said it would be $79 each if they did. Shore excursions were very satisfactory however, and we loved all the ports. Read Less
11 Helpful Votes
Sail Date: October 2017
Spoiler alert: This is quite long! But if you’re contemplating taking a cruise on the Norwegian Dawn, the few minutes that it takes to read this will help you make an informed choice as to whether or not this vacation is for you. In ... Read More
Spoiler alert: This is quite long! But if you’re contemplating taking a cruise on the Norwegian Dawn, the few minutes that it takes to read this will help you make an informed choice as to whether or not this vacation is for you. In today’s world of technological marvels, there are many amazing cruise ships providing warm and memorable experiences for travelers across the world. The Norwegian Dawn is NOT one of them! This was our second cruise; the first being on a Royal Caribbean ship about 12 years ago. The two experiences could hardly have been any different. Though the Norwegian Dawn was fully refurbished in 2016, this 2001 ship is really starting to show its age and lacks many of the cool features found on the more modern cruisers. Additionally, some of the most basic comforts and amenities are missing that would have made this trip so much more enjoyable. We were off to a rocky start right at embarkation. We were told to arrive by 10:00 AM, and were there ten minutes ahead of schedule. It was an absolute free-for-all! No one at the dock had any useful information, cabs were backed up all over the place, the handlers were slinging bags onto carts with total disregard, and we ended up having to drag our own luggage several hundred yards to check it in. We were told to go way and return at noon, only to now find ourselves at the back of the queue and waiting for well over an hour in a tent to be boarded! We couldn’t get to our rooms for another hour or two, and what was left of our luggage didn’t arrive until around 4:00 PM. They absolutely destroyed my wife’s new suitcase: one handle missing, and the other broken on one end. On the second night out, I found out why some folks had nick-named the ship “Galloping Gertie” (after the highly-unstable Tacoma Narrows bridge that ultimately shook itself apart!) The Dawn seemed to handle seas up to six feet fairly well, but when we hit those six-to-nine foot waves (not that uncommon in the Atlantic during a storm), you had to hold the handrail with one hand and brace against the hallway with the other just to stay upright. Finally, at about 4:00 AM, I’d had all I could stand, and went down to the restaurant to have a cup of coffee and try to ride it out. I was surprised to find several other folks already there, doing the same thing. Well, at least I made a few new friends due to my lack of sleep. But the whole time I was looking out the window, the words to "The Wreck of the Edmund Fitzgerald" kept running through my mind! Another issue that we ran into continuously was the language barrier. They claim to have dozens of different nationalities represented on the ship. However, reportedly 60% of the staff is from the Philippines and for most, their English skills are highly lacking. Whether it was ordering a drink, selecting a meal, or a simple request for directions, it was typically a toss-up as to whether or not they’d get it right. This seemed to be the chief complaint from everyone I talked to. Oh, as an aside, I was told that they had a grand total of 10 Americans on the ship. I guess that it’s hard to get folks to work 10 hours a day, seven days a week for nine months at a stretch! The only person on the ship who provided excellent service was our room steward. When he noticed that I was struggling with sinus issues, he brought me two boxes of somewhat softer tissues. Well, softer than the sandpaper they had in the room as standard issue. He was highly attentive and took great care of us and the room. As it turned out, he was the notable exception on the ship. Pretty much the rest of the crew were short, terse and of no help at all. They were always saying “if anything’s not right, let us know and we’ll make it right.” But when you did, you’d better be ready for a healthy dose of snarky attitude and a full-on fight. One of the best examples of this was when we were waiting in the main theater to get called upon for the shore excursion. When someone questioned something regarding the process they were using—a simple and justified question asked in a respectable manner—the guy in charge responded “because that’s just the way it is.” In other words, we know what’s best for you, so go along with the program and don’t ask questions! This was indicative of the “customer service” we experienced from the first contact to the last with everyone we met from the cruise line. The thing that worried me most about being on this ship was their cavalier attitude toward safety. Their idea of a “safety drill” was to have everyone muster in a common area and await further instructions. In our case, it was the ~2,000 seat theater. Can you imagine if they had a fire or other serious incident on-board, and 2,000 folks were all crammed in a crowded theater with limited access via steep stairways with no handrails? Add to this nightmare scenario a crew with limited English skills and sorely lacking leadership, and you have the recipe for disaster. At no time were we instructed on how to egress to the life boats or how to respond in an emergency other than to go into the hallways and throw ourselves at the mercy of the crew. My advice is to anyone travelling by sea is to scout out the two quickest, safest routes to the lifeboats, and walk it with your entire family until you are 100% confident you can do it in an emergency by memory. And by all means, bring a couple of reliable pocket-sized flashlights and keep one with you at all times! Speaking of safety, another big frustration was the lack of lids for the coffee cups so you could easily take a cup back to your room or out on the deck. I just couldn’t figure out why’d they’d risk their passengers burning their hands with scalding hot coffee for the lack of a two-cent lid. Then it occurred to me that what they would prefer you do is have room service deliver the coffee to your room at an outrageous charge. Of course, you could always go to their coffee bar and order some $5 concoction and they’d be happy to give you a lid. When I challenged the director in charge of food and beverage about this policy, he became highly flustered with me, cut the conversation off, and ignored me completely. To make matters worse, the other thing that irritated me incessantly was that they always served your glass by grabbing it by the rim. Given that you’re always just one step from a virus outbreak on a ship like this, I couldn’t believe that no one ever called them out on this highly unsanitary practice! Getting around the vessel also proved to be a real challenge. We were constantly running into locked doors and dead ends. It wasn’t until day two that I figured out that the only sure-fire way to get from one end of the ship to the other was on the seventh floor. Of course, to work your way through this main concourse, you had to dodge the relentless photographers trying to take your photo, crew members hawking everything from T-shirts to spa treatments, the casino, the jewelry store (one bracelet for $14.99, or two for just $30.00), and every other scheme they had contrived to effectively separate you from your money! This also meant that every time there was a big show, event, or return from shore, there would be a mad dash for the elevators, and the subsequent long wait to get one that wasn’t already at capacity. I’d always heard how incredible the food was on these cruises, and indeed that was the case on our last one. Not so on the Dawn! We had one or two pretty good meals at the specialty restaurants (which is not included in the basic package), but even those were nothing spectacular. My requested medium steak came about two shades beyond well done, and by the time they brought out a replacement, my wife had completely finished her meal. At the Chinese restaurant, it took us 45 minutes to even get a glass of tea, and nearly 90 minutes to get our food. The buffet was pretty much the same grub day in and day out. It wasn’t terrible, but it was a long way from what I’d enjoyed on our previous cruise with Holland America. Instead of gaining several pounds as I had anticipated, I ended up losing five. It’s a very expensive weight-loss plan that I heartily don’t recommend! Unfortunately, the quality of the entertainment wasn’t much either. There was only one show that was up to the quality you’d expect from a major cruise line. Most of the others were variants the used the same cast (or members of the crew) over and over. They even somehow managed to merge the acrobatic show, the magic show, and one other act into some sort of disjointed, incoherent menagerie toward the end of the cruise. Nearly all of the singing acts were what you’d expect to find at an average piano bar. For those who may have the illusion of actually getting anything done via the Internet while out to sea, you can forget that unless you want to get up at 3:00 AM—and even then there was pretty limited throughput. I asked the “engineer” about the lack of stability and bandwidth as he was rebooting the system for the umpteenth time, and he said that dropped signals were just a way of life on the ship—despite the $200+ charge for unlimited Internet for the duration of the cruise. When I asked about throughput, he said to expect 30 megabits. And oh, that’s not to your room; that’s for the entire ship to share! For those who aren’t familiar with download speeds, that’s about one-half to one-fourth of the throughput to the average US home. The thing that just ate at me relentlessly was how deceitful they were about all of the charges and services. For example, they offered to do a full bag of laundry for $19.95. However, when I got the bag, it was thin as toilet tissue! You could barely get two or three garments in it without it tearing wide open. This, of course, was their way of limiting how much laundry you could include in each bag. And again, something so cheap and simple that could have been a positive customer experience turned into yet another exasperating incident. We had also been told that if we chose the ultimately beverage package (three of these premium packages were included in our deal), then we could have unlimited drinks of any kind every day of the cruise. I’m not much of a drinker, but given what they charged for sodas, and bottled water ($36 for 12 bottles of water!), we chose this as one of our options. However, when we got on the ship, we were informed that sodas and bottled water were NOT included in the deal. And of course, you’re strictly prohibited from bringing any drink—including a single bottle of Coke or water—on-board at any time. An oh, they don’t have Coke, just Pepsi. Gak! So it went for the whole trip: One frustration after another, one deception after another, and one disappointment after another. I’m not sure what next year’s vacation may include, but you can be sure that thanks to this experience, this will be my absolute last cruise! I’ll close with a quote from a friend: “A cruise is like being in prison, but with a much greater chance of drowning.” Several times during this trip, drowning was starting to seem like a much better option! Read Less
1 Helpful Vote
Sail Date: October 2017
Chose this cruise because we had never sailed with Norwegian and thought we would give them a try. Well, never again. The food is deplorable and needs to be revamped with more american choices. The buffet is a go to spot if there is ... Read More
Chose this cruise because we had never sailed with Norwegian and thought we would give them a try. Well, never again. The food is deplorable and needs to be revamped with more american choices. The buffet is a go to spot if there is nothing of interest in the free styling restaurants. We did not choose to spend even more money on the restaurants that charge for meals. We bid on an upgraded cabin only to find out we were all the down into the bowels of the ship where we heard every noise possible. Tried to change the cabin back to the original cabin and were told the cruise was sold out and the cabin upgrades are final and non refundable. The shore excursions were just okay and nothing great. We went to the Acadia National Park and it was a bus ride without the opportunity to stop and take pictures until the very end. Sorely disappointed with the overall cruise. Will not take another Norwegian Cruise ever. Read Less
6 Helpful Votes
Sail Date: October 2017
We boarded in Quebec City. The ship was docked at #30 which was quite a ways from the city center. It didn't look that far on the map, so my husband and I walked over, intending to board, have lunch and then go back into the old city ... Read More
We boarded in Quebec City. The ship was docked at #30 which was quite a ways from the city center. It didn't look that far on the map, so my husband and I walked over, intending to board, have lunch and then go back into the old city since we didn't leave until the next day. By the time we got to the ship, got on, ate lunch and got to our cabin, we were too tired to walk all the way back to the old city, so we just got to know the ship. Luckily, the next day was lovely and we walked into town and rented bikes to ride out to Montmorency Falls. Much more enjoyable than taking the ship's tour. Our balcony room was fine. We ate in Le Bistro (my favorite), Cagneys and Los Lobos. It was my first experience with specialty restaurants, and they were great. I may be spoiled forever. We did, however, also enjoy the Venetian for dinner on the other nights. never had to wait long for a nice table for two. Had lunch at O'Sheehans one day. Not remarkable, although my husband enjoyed his Reuben. My wings were just too spicy for me. I was disappointed one day when the Packers were to be on in O'Sheehans. but there were no seats available, and a 90 minute wait. seems like they could put the game on somewhere more accessible, or not serve lunch during that time. Only ate lunch a couple of times in the buffet. I always found something to eat, as I like salads for lunch and they have lots of good greens. The entertainment was very good. It was often hard to choose what to go to, there were so many good options. Loved the singers Jose and Patti in the atrium, and one night they played Neil Diamond in the Stardust. It was packed. I wish they could have played in Bliss so we could have danced. The band in Bliss was okay and very versatile, but didn't have the following like Jose and Patti did. .We didn't really click with Aaron Shaw, although he had a lovely voice. Heather Sullivan was great. The production shows were generally good. I couldn't quite figure out Band on the Run, but I enjoyed the singing and dancing. Didn't make it to Elements, but I laughed until I cried at Second City's main show. This was my second cruise with Richard, our cruise director, and I am a big fan of his "stories". One thing I wish they would have added to the entertainment was some fiddlers playing traditional music after we visited Sydney. Would have been fun to hear some of that type of music, after visiting the world's largest fiddle! I had to visit the ship's doctor early on, and felt like I got good care. Because I had to take medication with food, I had room service breakfast every morning. One morning they forgot me, but otherwise it was great. After I called they got there quickly. We did one ship's tour, in Sydney, called Heart of the Island. I wanted to go to the Highland Museum, which I understood was closed already except for cruise tours. Unfortunately, we docked late that morning due to strong winds, so they departed on our morning tour late, and cut the tour short so they could still do the afternoon tour. We didn't get to see everything. It was a long drive just to the museum and back, No other points of interest. I probably wouldn't choose to do that again. We rented a car in Halifax and drove to Peggy's Cove on our own, which turned out great. It was beautiful, and we got to be there when no-one else was around for a few minutes. Rented bikes in Bar Harbor and rode to Acadia. Walked! out to the reversing rapids in St John's (it turned out to be pretty far on my sore knee) , and then bought a ticket for the hop on hop off pink bus so we could see the rapids again in the afternoon. The rest of that tour was pretty lame. We should have just taken a taxi back out. We had to go all the way back to the cruise port to buy the tickets, and it was already late in the day, so we didn't hop off except at the rapids. Seemed like a lot of money for not much tour. Not much to see in town, but a great market right downtown with great lobster rolls. Our room steward Sem was fine. He was pretty unobtrusive, working very hard. He gave us great towel animals. The room was always clean. We enjoyed getting to know our servers in the dining room. very interesting stories. The demographic on this cruise was primarily older people. Very few children, and very little diversity. Read Less
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