Sail Date: September 2019
Alaska cruise was great. The ship was extremely clean, the staff goes out of their way to be friendly, The entertainment was good in quality of shows and variety. The cruise from start to finish was well organized. NCL made it easy to get ... Read More
Alaska cruise was great. The ship was extremely clean, the staff goes out of their way to be friendly, The entertainment was good in quality of shows and variety. The cruise from start to finish was well organized. NCL made it easy to get on and off the ship. The two big disappointments on the ship were 1. The food served on board the Jewel was a huge disappointment. NCL does a lot of things right but because the preparation and food was so bad we will never cruise with NCL again. If anyone from NCL is reading this don't take our word for it pull up a chair and dine in one of your restaurants. . I recommend starting in O'shea's. The 2nd disappointment was the smoke filled casino. I understand there are plenty of people that like to smoke while they gamble and I understand that. There are also some of us that don't enjoy cigarette smoke. How hard would it be to reserve a small section for non smokers. Other cruise lines do a much better job in accommodating smokers and non smokers in the casino area of the ship. Our overall experience was great. We would not select NCL again on any of our future cruises for the reasons identified above. Kind regards, Kevin. Read Less
Sail Date: September 2019
Our previous cruise was on NCL and in booking a trip to Alaska, we choose it again and were not disappointed. The NCL Jewel was updated last fall and feels like a new ship. Our mini-suite was perfect with a little extra room and full bath. ... Read More
Our previous cruise was on NCL and in booking a trip to Alaska, we choose it again and were not disappointed. The NCL Jewel was updated last fall and feels like a new ship. Our mini-suite was perfect with a little extra room and full bath. We were traveling with our adult children, so it was nice to have the extra space when they visited us or used our balcony for glacier viewing. The staff are exceptionally friendly and are committed to providing a high level of service. While we don't have another cruise line to which we can compare our experiences, we are usually very active on vacations and were hesitant to even consider a cruise. We enjoy the "freestyle" options on Norwegian. Dining hours are flexible, you can find plenty of healthy options and the upgraded dining options are excellent and worth the cost. The thermal spa is an add-on, but is something you might consider--a peaceful getaway and great place to read while enjoying the gorgeous scenery from the front of the ship. And there are plenty of night life options for all ages. The promenade on Deck 7 is great for walking while enjoying 360 views. We saw a number of whales while walking the morning we entered the inside passage. We chose the one way trip from Seward to Vancouver. We arrived early in Anchorage and spend four days in Denali with a rental car. We then took a bus from the Anchorage airport to Seward to board the ship. The Bike, Hike and Float excursion in Skayway was our favorite and a great value. In Juneau, we were disappointed in the kayaking near Mendenhall Glacier (only an hour on the water and seemed to go in circles), but also had time for a hike to the top of Mount Roberts (and then took the tram down). In Icy Strait we walked to the nearby town of Hookah. Overall, a great trip and would choose NCL again. Read Less
Sail Date: August 2019
Alaska is always a great destination, even when it was cold and rainy. But my concern is that the food on NCL seems to have gone downhill rapidly since our last cruise on the Jade last September. It was bland. Buffet looked like they ... Read More
Alaska is always a great destination, even when it was cold and rainy. But my concern is that the food on NCL seems to have gone downhill rapidly since our last cruise on the Jade last September. It was bland. Buffet looked like they had thrown together and mashed the food together from the night before on several occasions. Even the meals in the dining room sub par. My daughter had to remind the waiter on 3 occasions about missed things and one night a waiter got the orders wrong 4 different times. He just wasn't listening. Nodding his head and off he went. That happened more often then usual from our past cruises. We were Mid ship 5067 and 5069. Inside. But don't ever book anything in that area because the bars are above you and all you get until 2 in the morning is banging, sliding of equipment and noises I never knew existed. Sleep was challenging to say the least. If you have any mobility problems don't do the Thermal Spa. Trying to get in and out of the hot tubs was difficult. I wasted $186 and could only go there once. I was terrified I'd fall trying to get in and out. I was not the only one who felt that way. Others had the same concerns. Unfortunately when they refurbished by the Jewel and the Jade they left the seats in the Stardust theatre with no upgrades. When you sit down it is almost like falling onto the floor and the seats are slanted downward so it is uncomfortable. Unless there is a destination only NCL does at a decent price, I am not sure I would cruise with them again. The specialty restaurants were okay but found the ones on the Jade better. Read Less
Sail Date: August 2019
Did a lot of research before choosing this cruise for me and my teenage daughter. We knew we wanted to spend a few days in the Anchorage area before cruising. This cruise started in Seward and ended in Vancouver. It was the perfect size ... Read More
Did a lot of research before choosing this cruise for me and my teenage daughter. We knew we wanted to spend a few days in the Anchorage area before cruising. This cruise started in Seward and ended in Vancouver. It was the perfect size ship with the best itinerary, entertainment and price. We are not big foodies so mostly ate at the buffet which always had great variety and different themes every night. The entertainment was excellent and changed nightly. The comedian was hilarious, the production cast soooo talented. Anna and Vlad were amazing. The singers (Hanna was awesome) and dancers were fantastic. We loved the port heavy itinerary, got to see so much of Alaska with this cruise. Glacier viewing from Spinnaker Lounge was very comfortable but also the outside viewing options were perfect. Whale watching in Icy Strait was so cool. Loved seeing orcas from the ship in the Inside Passage thanks to the captains announcement! Service on the ship was A+. Our cabin steward was awesome. Loved the extra touches like being greeted with hot chocolate or cucumber soup when coming back from excursions. All around a wonderful trip! Read Less
Sail Date: August 2019
Our cabins were kept spotless and we always enjoyed the placement of our kids stuffed animals. Whenever we had a question, our stuffed animal wrangler/room steward, was more than willing to stop what he was doing to explain things to us. ... Read More
Our cabins were kept spotless and we always enjoyed the placement of our kids stuffed animals. Whenever we had a question, our stuffed animal wrangler/room steward, was more than willing to stop what he was doing to explain things to us. This was our first cruise to ever take. We had our 5.5 year old & 7 month old. Our oldest loved splash academy and our youngest enjoyed being able to drum his hands on any surface he could touch. The food was not our favorite though. It didn’t leave a lot of options some days. It seems like they mainly focused on food from the Asian or Indian cultures. We are a lot of cheeseburgers. Also, the fancier restaurants didn’t have very good descriptions for the types of meals. It we always knew that if we didn’t like a meal there, we could go to the garden cafe to get a burger. I was really hoping they would have some simpler desserts. A lot of them had jellies or “goo” on them, especially the cakes. My oldest d that they had chocolate chip cookies or peanut butter cookies. Overall, we did enjoy our trip and would love to take another in the future with our boys. We would just hope that the food options improve. Read Less
Sail Date: August 2019
An excellent cruise, by far one of the best holidays we have had! Travelled with kids 8 and 11 and everything was juts a awesome. We organized our own excursions at the port thru external providers at a cheaper rate which worked well for ... Read More
An excellent cruise, by far one of the best holidays we have had! Travelled with kids 8 and 11 and everything was juts a awesome. We organized our own excursions at the port thru external providers at a cheaper rate which worked well for us. The food was of amazing quality and variety and can’t be faulted at all. The entertainment for both kids and adults was great and the staff in the kids club were super friendly. Our cabin 4594 had plenty of space for a family of 4. The embarkation process in the first day was really tedious and very slow so be prepared for standing in long lines and waiting! However at each and every port the embarkation and disembarkation was super easy. We had long days at port and plenty of time to organize excursions and get back before departure. The staff is super friendly in all the dining venues as well as the bars and lounges. Can’t really fault anything in this cruise other than the initial embarkation process!!! Read Less
Sail Date: August 2019
We celebrated my 40th birthday on the cruise ship as well has a 30th wedding anniversary of a family member. The ship was extremely small and had limited shopping and things for kids to do. The outdoor activities, ping pong, golf, ... Read More
We celebrated my 40th birthday on the cruise ship as well has a 30th wedding anniversary of a family member. The ship was extremely small and had limited shopping and things for kids to do. The outdoor activities, ping pong, golf, basketball were shut down by 8pm. The arcade was basically the size of a closet. My kids are 10 and 12 and could not go to the teen club and the other kid activities were oriented for kids in diapers or toddlers. I would definitely not go on this ship again with my children. Too boring for them. The store on the ship was horrible. Poor options for clothing and prices were extremely high. The excursions we went on were definitely not worth the money we paid for them. One of the excursions was to a free park. We paid $114 each for 2 adults and $79 each for 2 children for a 20 minute bus ride to a FREE park. The amount of time spent at each port was too short to really enjoy the locations. The best thing about the ship was our cleaning staff member. He made sure our room was sparkling clean every day. He always addressed us by name. Read Less
Sail Date: July 2019
Norwegian cruise was a smooth sail for us all. The checkin/checkout process was very well organized compared to any other cruise we have done so far. The range of restaurants and variety of food this ship offered was amazing. Housekeeping ... Read More
Norwegian cruise was a smooth sail for us all. The checkin/checkout process was very well organized compared to any other cruise we have done so far. The range of restaurants and variety of food this ship offered was amazing. Housekeeping was great. At the sea entertainment had things for all ages. Dance party was great!! Service was exceptional. We really enjoyed our cruising experience. The ports were perfect and so was the weather for us!! Beverage package is worth it only if you have 2 or more drinks per day, otherwise you could just purchase drinks on the go. Speciality dining was good, we enjoyed the food and ambience in La Cucina. We were a little disappointed with the Teppanyaki restaurant, the portion sizes were huge and lot of food was wasted. The photo package could definitely be improved, the current package has no savings per se, as the individual photos are cheaper than the package. Overall, we had a great cruising experience. Read Less
3 Helpful Votes
Sail Date: July 2019
The Jewel crew originated mostly from southeast Asia. That means the pizza on board tasted terrible but the Malaysian and Indian food was the best I ever had. I gained 10 pounds. My wife gained 7 pounds. Our 1 year old daughter gained 2 ... Read More
The Jewel crew originated mostly from southeast Asia. That means the pizza on board tasted terrible but the Malaysian and Indian food was the best I ever had. I gained 10 pounds. My wife gained 7 pounds. Our 1 year old daughter gained 2 pounds. We got off the ship fat and happy. I really appreciated the Guppies playroom. My daughter and I were there at least 4 hours a day on Sea days. They have interactive programs and tons of toys to keep my daughter entertained. A few tips regarding the Jewel: -Teppanyaki is the most popular option on board. You must book a reservation 3 months before your sailing date. -Grab a seat for shows 30 minutes before showtime. Evening entertainment is very popular. -Book a shore excursion with less people. I went dog sledding in the afternoon instead of the morning, which was the less popular time slot. Everybody in my group got lots of cuddle time with their own puppy! -Juice is only served in the mornings. The rest of the day, their beverage stations serve flavored water. Fill a container in the morning and store in your mini fridge Vancouver cruise terminal is horribly inefficient. Long lines and grumpy workers ruined our embarkation day. Our cabin filled with cigarette smoke on the 5th day. The staff did their best to remove the smell but I wish they could have thrown all the smokers overboard instead. Read Less
2 Helpful Votes
Sail Date: July 2019
We chose this cruise as a family cruise. My self, wife , son, 2 grandkids and my 92 tear old mother. Cabin: Our cabin was 9545 and is the worst cabin by far that I have had on any cruise. Your could here the toilet flush in the ... Read More
We chose this cruise as a family cruise. My self, wife , son, 2 grandkids and my 92 tear old mother. Cabin: Our cabin was 9545 and is the worst cabin by far that I have had on any cruise. Your could here the toilet flush in the rooms around us. I don't know if there was a crew walk way, the other side of the wall at the back of the stateroom, Often through out the night we would get a loud rumbling sound that sounded like a loud clap of thunder. The hose to our shower was leaking where it was connected to the shower head. Cabin steward was notified the second day of the cruise. It was still leaking at the end of the cruise. Room was clean and made up good everyday. Dinning: Main dinning Hall: We had 2 dinner and a breakfast in the main dinning hall. The breakfast was wonderful. Eggs, waffles hash browns and corn beef hash. First dinner nothing memorable. I can't even remember what I had. The second meal I had seafood pasta. I didn't finish the dish. Chin Chin was nothing=g more than the middle of the road Chinese. I had the Orange Beef. Buffet: We had most meals their. The menu pretty much didn't change. I know the mixed berries were not fresh but frozen. I had chunks that hadn't thawed yet in my dish. I suspect that the pastries were frozen also. Over all just buffet food. I have been on 3 Royal Caribbean cruises, 2 Carnival cruises and 2 American Steamship cruises and the food by far would rank at the bottom. Crew: The crew was very friendly and extremely helpful to us. Especially my 92 year old mother. Entertainment and Activities: We did not attend the Stardust shows but the entertainment in the bars was real good. As far as activities go, I felt they were lacking on sea days compared to past cruises. Shore excursions: We went on 2 and they were both great. Juneau we went on one of the mushing trips. It was very interesting and the scenery was beautiful. Skagway we booked the railroad and gold panning excursion. It was well worth the price. Cruise was northbound July 15 Read Less
1 Helpful Vote
Sail Date: July 2019
We wanted a one way Alaskan cruise and this cruise was most suitable for our dates and timing. Cabin was clean and nice. Our cabin attendant was good and did a great job throughout our journey. This cruise had a good entertainment and ... Read More
We wanted a one way Alaskan cruise and this cruise was most suitable for our dates and timing. Cabin was clean and nice. Our cabin attendant was good and did a great job throughout our journey. This cruise had a good entertainment and activities too. We enjoyed all the shows. Hats off to the hard working Housekeeping and restaurant staff. We booked few excursions through ship and it went well. We could not do much at Juneau port due to not so good weather. This cruise had excellent itinerary. We covered nice ports, beautiful glaciers and some great food at shores/ports too. We are not so pleased with the quality and taste of the food at complimentary restaurants. It’s really very disappointing to see Indian food tastes below average when the cruise had Head Chef and F&B manager from India. This is a shame! Overall we had a good time. Read Less
1 Helpful Vote
Sail Date: July 2019
We chose this ship because my husband and my daughters did the same trip six years ago. They were very happy about the trip. There was nothing similar. I want to start with airport to cruise ship transfer. We booked it previously and ... Read More
We chose this ship because my husband and my daughters did the same trip six years ago. They were very happy about the trip. There was nothing similar. I want to start with airport to cruise ship transfer. We booked it previously and it looked very convenient. At the airport they took all our luggages and we were told they would have delivered luggages directly to our room. We embarked at 1pm. Around 6 pm when there was no luggage called the guest service. They told us very rudely luggage would be delivered until 9 pm. We didn't have any appropriate clothes for dining rooms. We were told we can eat at other open buffet. Luggages came at 8.30pm. Food was horrible. Same type of food every day. Chef had a strange taste. Everything including deserts had sweet and spicy together. In restaurants there was not a special theme any day. We never ate this kind of tasteless food in anywhere. I only give you an example to make everyone understand food quality. We ordered brownie with ice cream in our last night at the restaurant. There came regular cake with raisins with ice cream!!! It wasn't even brown!! For tea, coffee and water you have to go certain areas. In only deck 12. Not a single convenient place when you use the sun deck or other quiet places. Is there any housekeeping? They came only once a day. They brought enough towels sometimes, they forgot to pick up used glasses or dishes. They left lotion only once during seven day trip. I sailed Norwegian and other cruise lines before. Housekeeping was always incredible. Whenever we left the room they were in the room to clean. It was always spotless. In this trip it was just disappointment. Guest service was so rude. They were ordering us what to do not to try help. The best thing in the ship was shows. The team were amazing.We had good memories with them to remember. I will never sail again with Norwegian. I will never advice this ship to anyone as well. Read Less
Sail Date: June 2019
I wanted to go to Alaska, experience wonderful and beautiful scenery, experience of a lifetime. Food was good, room with a balcony was perfect. Me and my husband do not do the nightlife, bars or lounges, but we enjoyed the trip, stayed on ... Read More
I wanted to go to Alaska, experience wonderful and beautiful scenery, experience of a lifetime. Food was good, room with a balcony was perfect. Me and my husband do not do the nightlife, bars or lounges, but we enjoyed the trip, stayed on our balcony and eat whenever we wanted. Dressed up two different nights and went to the restaurants. The bike excursion was one of the best, loved it! Train excursion was amazing, and the kayaking was an awesome experience. We went along with my sister and her husband, no children. The choice of excursions were good, and we had a really enjoyable time. Loved the balcony, that made our trip the best it could be. You need an ice cream bar, not just the dispensers with ice cream. The food was good would have liked more fish salmon etc. Boat needs to be updated, but all in all it was amazing. Read Less
Sail Date: June 2019
At the urging of our son-in-law and daughter and wanting to go to Alaska, we decided to take our first cruise. We went to Alaska first and then took the cruise from Seward down to Vancouver. It was a wonderful trip including the beautiful ... Read More
At the urging of our son-in-law and daughter and wanting to go to Alaska, we decided to take our first cruise. We went to Alaska first and then took the cruise from Seward down to Vancouver. It was a wonderful trip including the beautiful scenery along the way. My wife and I were surprised with all the very nice restaurants, the variety of food and the wonderful service we had all the week. The food was wonderful everywhere we ate with a great variety of items. At the four ports we took advantage of four excursions which made the trip more memorable. My wife was impressed with the towel animals that were left on our bed. The cabin was very nice and kept clean twice a day. I enjoyed sitting on the balcony and taking photos of the snow capped mountains as we cruised the straits. We were impressed with the Norwegian Jewel and would recommend this trip to everyone. Read Less
Sail Date: June 2019
We choose this cruise to see as much of Alaska on our vacation week as possible. This northbound cruise was in each port the longest amount of time that gave us a relaxed vacation. Our daughter took this cruise in 2017 & with ... Read More
We choose this cruise to see as much of Alaska on our vacation week as possible. This northbound cruise was in each port the longest amount of time that gave us a relaxed vacation. Our daughter took this cruise in 2017 & with all her travel experience we didn't shop around for any other cruiseline. We were pleased with our tenth deck cabin. The balcony allowed us to lounge comfortably inside. All the staff were friendly & attentive. Getting on & off the ship was easy. The only con was the ship in each port was the furthest from town. But there was transportation waiting & it was usually free. Mostly we ate breakfast at the buffet & we tried all the complimentary restaurants. The food was most disappointing There was no fresh Alaskan seafood and no pastry chef. My cherry pie was just gelatin with 1 cherry. Our two free options were the adult drink & wifi packages All bars were great the wifi is not recommendrd. The staff made every attempt to keep all well "wishy" washing at every restaurant entrance. Learned that you must get on a smaller boat to see wild life. Next trip to Alaska will be a road trip. Read Less
2 Helpful Votes
Sail Date: June 2019
Unplugged, family time together, wanted to explore Alaska with the hopes of returning on our own in future. Wonderful first cruise experience. Excursions were all booked through NCL - whale watching, Mendenhall Glacier in Juneau, ... Read More
Unplugged, family time together, wanted to explore Alaska with the hopes of returning on our own in future. Wonderful first cruise experience. Excursions were all booked through NCL - whale watching, Mendenhall Glacier in Juneau, Musher’s Camp (our favorite) and Zip-Lining In Skagway, and Lumberjack Show and Electrics Buggies in Ketchikan. Cagney’s was our favorite. Also loved The Garden Buffet and Sheehan’s Pub. Not as fond of Teppanyaki. Generally – food was good.fresh, with a variety of choices including fruit and veggies. All of our staff encounters were positive - everywhere. Hand sanitizer used everywhere. We liked the suite and thought NCL did a good job at finding space for storage throughout all spaces. Embarkations in Vancouver was well thought out and smooth, though prepare for lines. Disembarkation in Seward was managed well, too. Some cons to note: sports court was disappointing, and any outdoor activities were limited, including shuffle board, ping pong, and golfing after around 6pm. Huge checkerboard on deck, no pieces in container. Pools were ok but not used much given temperatures. Arcade premium pass is expensive – if you choose to play games without, they run about $1.50 per game, give or take. There are a limited number of games one can pla using the package. Several are still pay to play. Great entertainment. Loved the dinner and adult drink packages. Wouldn’t do soda for kids again given that ours don’t drink much, and there is complimentary lemonade and iced tea at most places. Bottled water is overpriced, and none of us got sick with drinking the water onboard. NCL needs to add specialty coffee drinks to their premium drink package like Princess. And laundry - they did offer a bundled laundry mid cruise for $20 - anything you could fit in their laundry bag. It took two days to get it back. Great first cruise - would go again if we found the right deal. Read Less
1 Helpful Vote
Sail Date: June 2019
This was a bucket list trip for my parents. My sister, husband and I went along to make it a family cruise. It did not disappoint! The shore excursions were fun and there was something for everyone and every fitness level. Our ... Read More
This was a bucket list trip for my parents. My sister, husband and I went along to make it a family cruise. It did not disappoint! The shore excursions were fun and there was something for everyone and every fitness level. Our family needed some wheelchair services, at times, the crew was so accommodating and eager to make sure that the need was met. Our cabin steward never failed to know our names, always greeted us and made sure we knew exactly what we needed to do at debarkation. This was especially comforting since this was our first cruise and we were not quite sure what to do. The food was good and the options for Freestyle were great. The entertainment was great! We especially enjoyed the Le Cirque Bijou. The show went on without a hitch even though we were in some choppy water. Lastly, the commitment of the captain and crew to make sure that their guests had a great experience at the Glaciers and going to the extra step of bringing on a Ranger from the Glacier National Park was amazing! Read Less
2 Helpful Votes
Sail Date: May 2019
It's always been on our bucket list to check out Alaska. Our three previous cruises had been on NCL to the Carribean, Transatlantic, and Mediterranean, so we booked this one with NCL a year in advance. Embarkation & ... Read More
It's always been on our bucket list to check out Alaska. Our three previous cruises had been on NCL to the Carribean, Transatlantic, and Mediterranean, so we booked this one with NCL a year in advance. Embarkation & Disembarkation went smoothly. The ship was clean but you can tell it was older and a little tired. It was a lot smaller than the others I had been on, and I think I do prefer the larger ones. Our cabin was fine, the ports were fine, the two excursions we went on were fine.The service was fine and all the help were very friendly. They did not have a "Broadway" style show, but did have a nice circus type show. We very much enjoyed their comedian. What was VERY disappointing was the food. From the buffet to the specialty dining, it all seemed to fall short. The exception was the French Restaurant, it was the only really nice meal we had. Cagney's had been my favorite on other cruises and I could not wait to order my steak and the best fries I had ever had, Parmesian Truffle Fries. After it was served, it tasted like regular fries so I asked the waiter and he grinned at me and said they were out of the truffle oil. I would think I should have been told that at the time I placed my order so I had the choice to change my order. I could not seem to get anyone that knew how to cook eggs over medium. In truth, I was so over the no taste food on that ship. It seems like every time we take a cruise on NCL we find new things that are no longer available. When they first came out with the UBP, they had a really great selection of Whiskeys & Bourbons. On our next cruise they had cut the selection in half, and the next cut it to barely any choice, which really did not make my hubby happy. I had a drink I always liked, a Mudslide. Imagine my surprise when I ordered it on this cruise and they forgot the whip cream on top. When I questioned the bartender, he said they cut out having whip cream since they returned from Asia. I know for us, the food and drinks are a great part of feeling we are on vacation. I think it is time for us to revisit other cruise lines. I liked NCL's free styling dining and casual dress, but it seems they are making free with cutting the quality of food and drinks and that don't work for us. Read Less
5 Helpful Votes
Sail Date: May 2019
We chose this cruise because of our budget, the free perks like 3rd and 4th passenger sail free, the smaller ship size, and the itinerary, specifically to see Glacier Bay and Hubbard Glacier. I highly recommend NCL Jewel for families ... Read More
We chose this cruise because of our budget, the free perks like 3rd and 4th passenger sail free, the smaller ship size, and the itinerary, specifically to see Glacier Bay and Hubbard Glacier. I highly recommend NCL Jewel for families with young kids. The kids center, Splash Academy, was open from 9 am until 10:30 pm (and even later for a fee) every day! We thought that the closing time would be too late for our 4 and 8 year old but they loved it so much and never wanted to leave. We gave up on 8 pm bedtimes. The staff did an awesome job with keeping the kids entertained and happy. There were theme nights, active games, silly songs and jokes, sports, prizes, and at the end of the cruise, they had the kids put on a circus show. My hubby and I really enjoyed our free time! Some of the food was just okay but some of the food was fantastic too. Garden Buffet had hits and misses but was decent overall. The kids loved the Garden Buffet. Fruit, tomatoes and salad greens were super fresh at the beginning of the cruise but started to look wilted at the end. The grilled fish, burgers, prime rib (served only the first 2 nights), raita, were good but other dishes like stir fries, fried rice, indian dishes, casseroles, and stews, basically any hot entrée with sauce weren't that good. Salads, fruit, made to order omelettes, made to order pastas, bacon, and eggs benedict were good. Desserts weren't that good. Self service coffee and espressos weren't good but passable. We had 2 really good meals at Tsar's Palace and 1 that wasn't. Desserts were good. The sirloin steak at Azura was cooked perfectly but the peppercorn sauce wasn't good. O'Sheehans burgers and fries were fine. But the nachos were terrible and the fish and chips weren't that good. We didn't try it for breakfast but wouldn't recommend it for lunch or dinner. The fee based dining at Cagneys, Le Bistro and Moderno were EXCELLENT. We ordered macaroni and cheese for my 5 year old; it's her favorite; and it was a terrible dish at all the restaurants. The worst mac and cheese ever. Even Kraft Dinner would have been better. I couldn't tell what was is in it. It was orange and looked good but it was awful, had a powdered chicken soup stock after taste. I spoke with serving staff and they agreed that it was really bad. At Tsars Palace, Azura and O'Sheehans, some of the staff were friendly, helpful and fast, even going beyond, while I felt ignored by some of the staff. For example, we didn't get any water for 15 minutes one time at Tsar's, I normally wouldn't have noticed it but we were super thirsty, and it seemed like there was confusion on who was looking after us. But one server at Tsar's would pleasantly fill my wine glass without me asking, sourced out the french baguette that my fussy 5 year old would only eat, and even offered us complimentary cappuccinos. Service at the fee based dining was wonderful. I didn't really see our room steward, although he was friendly, that much while I did see the neighboring steward often. On our first day, we noticed all these brown reddish flakes on our bed. The neighboring steward cleaned it up because our room steward was returning in the evening from his time off. The neighboring steward thought that it came from the AC/heating element. We didn't have that problem again. The main pool was salt water and pleasantly warm. We enjoyed the pool even on rainy days. The production cast shows were FANTASTIC. They are so talented! We enjoyed Velvet, Rock You Tonight, Aerial Duo and Le Cirque Bijou. On our second night, we kept hearing a consistent banging below. We were on deck 9. Someone from guest services came up and determined that because the water was so choppy, that a lifeboat on deck 8 was likely making that noise. He apologized for the noise and we said that it's no trouble and it's out of their control. Later, we heard someone working on the lifeboat below while water spray was hitting our 9th deck window! The banging stop and I felt so sorry for the person who had to work in that weather. We were lucky to not have booked any excursions in Skagway, one of the scheduled ports, because the Captain decided to stop in Haines instead, explaining that there had been a barge carrier jet fuel leak where we were supposed to berth. But then I heard all these different stories from other people, and they were angry and just wanted the truth. The bars were good. We really enjoyed the drinks from the bar in the Atrium. The bar in the Spinnaker Lounge (at the front of the ship) wasn't as good as the Atrium one. We had the best pina coladas at atrium, and mojitos at Topsiders (even better than the mojito bar). The driving range, and tennis/basketball court/soccer field were fun. Embarkation and disembarkation from all ports were efficient and smooth. Luggage management was efficient and fast. The Discovery Center in Ketchikan was fantastic and informative. Our kids earned a cool junior ranger badge there. Hubbard Glacier and Glacier Bay were awe inspiring. But it was depressing to see how much Glacier Bay has retreated and to learn from the Park Ranger that it, and other glaciers, will be gone in 20 years because of climate change. Read Less
1 Helpful Vote
Sail Date: May 2019
Generally, overall, it was a very good experience. At the embarkation dock (after getting off the bus from Anchorage), we chose to keep our bags with us and took them to our cabins ourselves. There were no issues about that. Since ... Read More
Generally, overall, it was a very good experience. At the embarkation dock (after getting off the bus from Anchorage), we chose to keep our bags with us and took them to our cabins ourselves. There were no issues about that. Since we were cruising on a budget, we did not book any excursions and found we enjoyed everything else just fine. It is amazing what you can find! We cruised with two teens (16 years old) and our adult daughter. All were able to find something they enjoyed. The teens, however, were disappointed in the "Entourage" (the teen lounge). I think it just wasn't their speed. They enjoyed the pool, the "Card Room" and especially the karaoke nights. Everyone we came into contact with were very professional and pleasant to work with. All were very responsive to questions and requests. After boarding, we had to request that our room steward reconfigure our cabins (our needs changed after booking). They were very prompt and accommodating. The buffet was HUGE and quite tasty. I will have to admit, though, the mousse was anything but mousse. It was more like pudding with too much gelatin. Oh, well. There was plenty of other goodies! Really, the only less than optimal dining experience we had was at Cagney's. I ordered the salmon (typically very good). Unfortunately, I found it lukewarm on the edges and cold and raw in the middle. The wait staff were quick to correct the issue and bring me another plate. However, what I was brought was still the same - lukewarm, cold and raw. The waiter tried to tell me that this was the usual way it was served????? After I sent it back yet again, requesting that it be cooked longer than "usual," I received a well-done piece of salmon - hot/crispy on the outside, hot in the middle and generally dry (now not the best salmon I've had). I decided that I would eat it anyway as service was rather slow and we had already been there almost an hour, but the waiter really seemed to be trying. We were comped the plate and three desserts. Otherwise, in the food department.... if you ever went hungry on the Jewel, it was your own fault! The shows in the Stardust Theater were good, especially the comedian. He had a packed house every show. Even his "Q&A" session in the Spinnaker Lounge was standing room only and that was packed 4 and 5 rows deep! This was our 2nd cruise on NCL and we will do it again in a heartbeat! Read Less
2 Helpful Votes
Sail Date: May 2019
We went on The N.C.L. Jewel The Cruise was from Seward, Alaska to Vancouver,British Columbia. This was a wonderful seven day Alaskan Cruise. We were located in the two bedroom family villa suite in The Haven and it was sufficient for the ... Read More
We went on The N.C.L. Jewel The Cruise was from Seward, Alaska to Vancouver,British Columbia. This was a wonderful seven day Alaskan Cruise. We were located in the two bedroom family villa suite in The Haven and it was sufficient for the four of us I believe it might not be should you have more than four people. The service in our suite was superior and give most of the credit for that to our concierge Dilip he made sure we were happy and brought everything we could wish for, he helped us get off the ship very easily at the different ports of call he escorted us off at each port of call.Dilip also helped us get to the entertainment we wanted to see. My only regret is that I purchased a spa pass I probably would not have purchased had I known that the roof of the Haven Center Spa was covered, on some other cruises sometimes the roof area of the Haven Pools have not been covered and it gets too cold. The food was excellent and the spa services were very good, however they did not have acupuncture on this cruise, which really disappointed me as that was one of things I was really looking forward to. I got a shave and tooth whitening from Lynda and she knew her stuff it was the best I have ever had, she is brilliant. The other spa treatments I had where three massages from Rumbi, Should you need a massage she is the best. ‘:The food was very good especially at the specialty restaurants.9 Read Less
2 Helpful Votes
Sail Date: May 2019
Alaska was on our "bucket list" so we started out with a 6 day NCL Land Tour from Fairbanks, ending in Seward. That trip alone was well worth it...but on to the cruise! Embarkation from Seward was a piece of cake. The first ... Read More
Alaska was on our "bucket list" so we started out with a 6 day NCL Land Tour from Fairbanks, ending in Seward. That trip alone was well worth it...but on to the cruise! Embarkation from Seward was a piece of cake. The first meal in Azura was bit slow and clunky but the food was good and we weren't in any big hurry! Overall the meals were fine, particularly the specialty restaurants. The food in the main dining rooms was "good", and the service was more than adequate. Specialty restaurants were SUPERB, especially Le Bistro and La Cucina! Our mini-suite was perfect and our Room Steward, Rolando did an excellent job keeping it clean and tending to any of our requests...kudos to Rolando! The extra USB ports were a nice add. Overall the refurbished ship was clean and redecorated nicely. I was a bit disappointed that the seats in the Stardust Theater were not replaced during the refurb. They were low and uncomfortable two years ago and they are the same now. We were so busy, we managed only one show..."Rock You Tonight". It was GREAT...wonderful singers, dancers and band. An awesome production! I do like the smaller ships like the Jewel where you do not need to make reservations to get into every event. The ship entertainment was good...some very talented folks. Lots of pop music & jazz. I do wish there was some "Classical" music on board, maybe in the main lobby. It might give the ship kind of a "high class" feel. (There is a grand piano there which I have never seen used.) The gym was clean and all the machines seem to be working. The bar service was spot on. I will say the wine in the wine tasting event was a step lower that those I've been to in the past...and believe me I am not a wine snob. But I did pay extra for some GREAT wine in the specialty restaurants. Of course you go to Alaska for the spectacular views and scenery. The glacier viewing was excellent. I did spot humpbacks on three occasions from our balcony. Lots of good "Kodak Moments". Just staring out the balcony at the snow capped peaks was awe inspiring (especially for a couple from "flat" Florida!) The best part of the cruise were the ports and excursions. We did the Zip Rider/Wale watching tour...WOO HOO, what an adrenaline rush! We did the Helicopter Ride to the Glacier and Dog Sled Mushing, which was probably the best shore excursion we've ever been on! We also did the Wilderness Glacier trip where we canoed up to a glacier...also an outstanding trip! Between my camera and my Go-Pro I took over 2100 pics...many great memories. Overall the ship, crew and cruise met all of our expectations. Kudos to General Manager Steve for running a tight ship. Kudos to Jenny, Group services Coordinator for coordinating the Meet & Mingle and kudos to Dilip our Concierge who was always ready to assist us! Now that Alaska is crossed off the bucket list, it's time for French Polynesia/Hawaii in 2020. THANKS NCL! Read Less
1 Helpful Vote
Sail Date: May 2019
There were 8 people in our family group, 6 adults and two children aged 8 and 12. Previous cruise experience ranged from none to 4 cruises. None of us had been on Norwegian or the Jewel. We had 4 cabins: 11012 (SC 2 bedroom Suite) ... Read More
There were 8 people in our family group, 6 adults and two children aged 8 and 12. Previous cruise experience ranged from none to 4 cruises. None of us had been on Norwegian or the Jewel. We had 4 cabins: 11012 (SC 2 bedroom Suite) 11628 (MB Minisuite port side near stern) 11554-11156 (connecting aft-facing M1 Minisuites). All seemed quite pleased with their cabins and experienced no real noise issues. The SC was under the library, the MB under La Cucina and the M1s under Great Outdoors. Public Spaces. We enjoyed the Great Outdoors quite a bit, both for food and drink. Dining. We enjoyed the Great Outdoors quite a bit, both for food and drink. We had dinner in Tsar’s Palace once and Azura 3 times. The food was neither outstanding nor awful. A couple of our group had breakfast in Tsar’s Palace once or twice. Our first specialty dinner was in Cagney’s, no complaints. It isn’t Ruth’s Chris but pretty good for a cruise ship. Moderno was a hit, most not having eaten in a churrascaria before. Our final specialty restaurant was La Cucina, which was my favorite. Being in a suite I had breakfast in Moderno one time. If I didn’t have family with me I would have eaten there for breakfast and lunch more frequently. We didn’t make it to Le Bistro, Teppanyaki or Chin Chin. Chin Chin doesn’t take reservations and there always seemed to be a line. I liked O’Sheehan’s, had a couple of lunches there and one breakfast there. The fish and chips were good, but the corned beef hash didn’t live up to its hype. The butler brought us breakfast in our suite most days. I’m not a fan of buffets. I only had breakfast there once and it was cereal and bananas. Oddly the milk choices were whole milk and skim. I am used to seeing 2%. I didn’t find much that interested me for lunch. The pizza was not very good, even when it first came out of the oven. The crust was doughy and the sauce bland. My doctor would have liked me to have a turkey burger or a garden burger, but the sign said it would take 15 minutes to prepare. They were making paninis a couple of the days. The Cuban one was tasty, the Mexican one not so much. My wife liked the buffet a lot. Drink. We found ourselves at Magnum/Shakers/Maltings fairly frequently, nice place for a before dinner drink or for a night cap. Topsiders and the Pit Stop were the closest bars to our suite, limited selection but a quick and easy place to grab a drink for the cabin. One pet peeve was that the menus listed Bulleitt Rye but no bars had it. Twice I ordered it and saw the bartender grab the bottle of Bulleitt Bourbon. I spoke with the Beverage Manager about this, and he said he’d look into it, but it never materialized. Service. Our butler (Lazaro), concierge (Dilip) and steward (Jonex) were great. We had sent a letter in advance asking for help in setting up a brief Bon Voyage party/toast. We didn’t arrive at the port until 5 pm, and the party was set for 6:45. I had my doubts about it getting set up, having read reports that such requests are typically ignored, but everything was ready and perfect. We had to tender in Icy Strait Point because the Norwegian Joy behemoth was in port. Dilip arranged priority tendering for our entire party of eight. The bus crew in the buffet were way too intrusive, often trying to grab one’s plate before it was finished. In dining rooms, on a couple of occasions, I had my glass of San Pellegrino ($6 a bottle with gratuity) “refreshed” with iced tap water. Fitness Center. We used the Fitness Center a couple of times. There was plenty of modern well-maintained equipment. My only criticism was that there were only 4 bikes (2 upright, 2 recumbent), making them often unavailable. In another room on Deck 12 (labeled Aerobics on the deck plan) there were a large number of bikes not in use, apparently for some sort of spinning class. Based on the demand I saw, some of these should be moved the Fitness Center. Splash Academy. There weren’t a lot of kids onboard, given that school was still in session in parts of the country. Age groups were combined. Our 8-year-old granddaughter had a blast. Her 12-year-old sister went once and did not return, not being interest in hanging out with little kids. Entertainment. Stage shows are not our thing, did not attend. The lounge and pool side performers seemed talented. Cruise Director. Don’t normally care but this guy’s voice was extremely annoying. Excursions. Icy Strait Point. We did the “Wildlife and Bear Search Tour” from Alaska Shore Excursions. We were aware that May was not the best time to see bears, but we did see a few and several eagles. The tour guide was informative and entertaining. The best option in ISP may well be whale watching, but all in our group had done a whale watching tour out of Dana Point a few years earlier. We all had fun and he dropped a few of us in Hoonah on the way back. We had beers in a brewery pub and walked back to town. Juneau. “Dogsledding on Mendenhall Glacier by Helicopter” This was our only NCL excursion. Worth every penny of it, once in a lifetime experience. Copter ride over mountains and glaciers landing on Mendenhall Glacier at the dogsled camp. We all got to take different positions on the sleds, way cool. Got to know the dogs as well. Skagway. We rented two Jeeps from DIY Jeep Tours. The jeeps had CB radios to communicate back and forth, as well as audio narration. I had also purchased Murray’s Guide to the South Klondike highway. We did a round trip to Emerald Lake in the Yukon. The rental place was a bit disorganized. Make it clear when making the reservation that you want the included lunch and be aware that you are going to have to refill the tank when you are done. This took us much farther than the White Pass Railway, we saw a lot of the same scenery and were able to stop and take pictures when we wanted to. Skagway is a nice little town and much less of a tourist trap than Ketchikan or Juneau. Ketchikan. Not much to see here, lots of opportunities to separate you from your money. Creek Street is a nice photo op. We just walked around, shopped, found a dive bar. Transfers. Embarkation. This cruise was in a tight window and half of our group didn’t get into Anchorage until late the night before embarkation. The train to Seward is quite popular be it leaves way too early to suit our late arrivals. We purchased the “Anchorage to Seward Wildlife Tour & Transfer” from Alaska Shore Experts. Nice scenery and narration along the way, a stop at the Alaska Wildlife Conservation Center and a 5 pm arrival at the port. It suited our needs well Disembarkation. We bought the $15 transfer to the Vancouver Airport from NCL. It was awful. We stood in line in a hot room for nearly an hour waiting to board the bus. Overall. We really liked the Jewel. If we were to cruise on Norwegian again we’d definitely seek out a Jewel class ship if it were an option. I find it ironic that it is considered a small, old ship. It carries 2367 passengers and was christened in 2005. That makes it about the same size as others ships we been on (discounting the 700 passenger Adonia) and the newest ship. It looked sharp after its dry dock. The size made it not seem crowded, didn’t see any long lines (although the concierge helped a couple of times). Read Less
1 Helpful Vote
Sail Date: May 2019
we had 7 days inner passage cruise from Vancouver to Seward. It was our first cruise and we were very excited about it. We had a party of 5 people and booked two staterooms. According to our more experienced friends Norwegian is the best ... Read More
we had 7 days inner passage cruise from Vancouver to Seward. It was our first cruise and we were very excited about it. We had a party of 5 people and booked two staterooms. According to our more experienced friends Norwegian is the best cruise line so we decided to go with them, what a mistake...it is probably our last time with Norwegian. Let me start with the booking process. Since we had family flying from Europe, we booked our staterooms in January, and got two staterooms with the porthole. Around April, the price dropped and we were upgraded to a balcony stateroom which was nice. However, two weeks before the cruise, the price dropped even further and the balcony stateroom was cheaper than the window room we originally booked. I called Norwegian and asked if they can give any on board credit, since the price difference was around $2,500 (total or five people). However, Norwegian refused to provide any credits claiming that I already received one upgrade and no more adjustments would be made. I wrote customer support team and didn't receive any response. After a week of waiting I reached out directly to a VP of customer relationships and within two hours received a call from a rep, who apologized for not responding to an email and offered $40 on board credit for it, but no credit for a price drop. The lesson to be learnt is to wait two weeks before the cruise if you are sailing off season and the ship is not sold out. The cruise experience itself was ok, the rooms were fine, the balcony is definitely a plus. The quality of food, was mediocre but perfectly edible. We didn't go to the specialty restaurants as we didn't feel like paying extra money for ship food. Also, I believe that the food in Tzar is not cooked on board but rather reheat. In Ketchikan we didn't take any off shore excursions from the ship, but purchased city tour with a local provider on the dock. The tour was complete waste of time and money, they took us outside of the village to a parking lot, and we were waiting 30 minutes for a bears to show up, but they didn't. Then we continued to a totem park, which was not impressive. Asking a guide if there is the only totem park in the town, the guid said that it is free one. Juno was nice, but raining. we bought a gold panning and salmon baking excursion which we enjoyed. The huge disappointment which left very bad taste in our mouth was Skagway, We were supposed to dock at Skagway, but the captain decided to dock in Haines instead releasing the information that there is an oil spill in the harbor and it's not safe. The shore excursions for many people were canceled. When we arrived to Skagway by taking a ferry we learned that there was no spill and the mayor and harbor master released a statement confirming that there is no spill. We understood that the captain didn't want to dock next to a fuel barge, which doesn't make sense as the barge docks in Skagway every week. Moreover, why did he lie about the spill. So disappointed by the false information from the crew. Lost my trust in them. Another issue was the way NCL handled the shore excursions, specifically some morning excursions were canceled but the later excursions still had some availability, but the crew didn't rebook people from the morning excursions. Cruising around glaciers was nice, but there were so many people trying to take a pictures, and pushing everyone. The entertainment program was hit-and-miss: the comic had very low bar rude jokes, but the acrobatic show was awesome. One of the rare good experiences was in the Splash Academy. My 5 yo son loved it so much, so we even ended up tipping the Splash Academy staff. Another issue is new mandatory 15$ a day service charge which was imposed starting April, after I booked the cruise. At some point we couldn't wait to get off to the end of the cruise and be over with it. Alaska is amazingly beautiful, but exploring it from the ship with 2,500 strangers doesn't allow to immerse and really enjoy the nature. Probably we won't be doing anymore cruises anytime soon, and definitely not with Norwegian. Read Less
7 Helpful Votes
Sail Date: March 2019
I bought this cruise for my husbands 60th birthday to do something different as he had never been to KL, Langkawi, Penang and Phuket before. Unfortunately, it didn't leave us with too many great memories. We have done many ... Read More
I bought this cruise for my husbands 60th birthday to do something different as he had never been to KL, Langkawi, Penang and Phuket before. Unfortunately, it didn't leave us with too many great memories. We have done many cruises and maybe we have been a bit spoilt on Princess and Celebrity, but never had we been on NCL and not sure if we will ever sail with them again. Embarkation from Singapore Marina Bay Sands Cruise Centre was easy. A little unorganised but nothing to whine about. On arrival onto the ship we went to the Tsar's, which is one of the main dining areas and very spacious. It was probably the best meal we had on board the whole time. Did a quick tour of the ship and I liked the decor and nothing felt too crowded, it was refurbished in 2018. Afternoon we had to do the normal safety briefing and then we decided to go to one of the bars and have a beer and cider. Holly molly, the cost for these 2 basic drinks was ridiculous. As everything is in US dollars, you also need to add the 20% mandatory gratuity and then for us Aussies, do the 30% difference in exchange rate, the 2 basic drinks cost us $22 AUD for basic leadin beer and cider. If you can purchase a package with drinks included, it is the way to go. Our deal was so cheap without drinks, it wasn't worth to pay the big difference in fare, but it just made it hard to justify spending so much on drink purchases. I did purchase a 4 bottle wine pack for $80 US plus grats and exchange, it was still expensive but saved us a bit on board. FYI for anyone who doesn't know, NCL will not allow you to bring anything (including water etc), onto the ship apart from wine, champagne which will incur the US15 corkage fee. Anyone wanting to purchase a drinks package onboard, US99 per person per day plus 20% gratuity plus then again convert to AUD. The most expensive drink package we have ever seen on any ship, and we have been on quite a few different ones. Dining on board: Went mostly to Tsar's main dining for lunch and dinner when we could. First day was great but from then on it was really hit and miss like the rest of the ship. Tried also the buffet, which was okay and on one night we went to Azura. We waited a long time for our meal here and also, it was very stuffy. I preferred Tsar's. In room dining, we preordered the coffee etc for the morning, otherwise any other in room dining you have to pay for. Desserts - don't know what is going on there but not one great dessert was to be had anywhere on the ship. A few other people made the same comment. Cabin Steward: He was wonderful and tried to do everything to keep us happy. First time I had ever been on a ship when the cabin steward didn't come and introduce themselves on the first day. He did manage to get us use of a coffee machine so we can boil water for the hot water bottle (bad back). That was very useful. Bed was comfortable and bathroom was larger than normal. It was always kept wonderfully clean. Staff on board: Some were fantastic and really wanted to look after you. Others, couldn't care less. Also, it seems that NCL just doesn't let them make any decisions on their own, but they have to check with a Supervisor who then has to check with someone else. Never experienced this before either. Example of the issue for us (and seen other people having issues), with the wine pack I bought, you were given 4 vouchers and a choice of 8 wines. On the vouchers they wrote what wine you may wish to have, but was advised no issue to change to one to the others in the pack if you like one more than the other. OMG. who would ever think changing from one wine to other would be an issue. I know better now. Entertainment: As most days we were off the ship, didn't experience much on board. Went to a few shows which were good. The magician was terrible. Shore excursions: Do yourself and favour and either a) organise your own private tours before you leave home or b) just go with taxis when you arrive and haggle. Shore excursions onboard where minimum double the price of what you could get on your own. Ports: Port Klang for KL. We did overnight here so the first day did a private half day tour of Port Klang area and then had the same wonderful driver to the following full day in KL. Very enjoyable and Robbie our drive was fantastic to deal with. Took us anywhere we wanted to go and was so flexible. Had some wonderful street food also. Langkawi - outside the gate there are heaps of taxi drivers waiting for you, or, you can pay the $15 US return bus ticket to be dropped off at the Aquarium which is just across the road from the main beach, heaps of restaurants and shops. Be aware the shops don't have much these days in the way of bargains or shopping. All the same and it has changed alot in the 4 years since I was there last time. Penang - as you are right in the centre of town, you can just walk around, get a taxi outside the gate and do whatever. We opted for another full day private tour as it was my husbands 60th. Had another fantastic driver that took us to many sights and places while telling alot of funny jokes on the way. It was a wonderful day out. Phuket - our tender was to Patong, and if you get up early and get one of the first few, there was no wait at all. At the jetty in Patong you will have to run the gauntlet of taxi drivers and people trying to sell you stuff. We hired a driver for 5 hours and went driving and saw a few sights. You can also just spend the day on the beach which is right beside the jetty also. Phuket is not my favourite places and would prefer to go back to Penang and go to Batu Ferringhi beach instead. (Also NCL before leaving home, we asked then 2 times where we would be docking and was told both times it was the Deep Sea Port, but onboard the advised with was always Patong. Not sure how they could get this wrong. Deep Sea Port is 45 minute drive away. Disembarkation was quick and easy and as we always try to walk off our own luggage, we could leave at any time. Be aware that the taxis from Marina Bay Sands Cruise centre charge a minimum fee of $55 during peak time. Overall we had a good time but not great. We won't rush back at all to experience NCL again. If they didn't charge so much for everything on board, got a little bit more flexible and tried to improve the food a bit more, it would be a wonderful experience. Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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