1 Helpful Vote
Sail Date: March 2019
I had a cruise credit with NCL that was expiring. I selected this cruise for itinerary. The price was fair for two but I feel it unfair to double the rate for one person. I do not eat or require twice the food or service. The ... Read More
I had a cruise credit with NCL that was expiring. I selected this cruise for itinerary. The price was fair for two but I feel it unfair to double the rate for one person. I do not eat or require twice the food or service. The ports were good, service was very good. Shows were good since I rarely attend them, I managed to go to 4 out of the 10 and was surprised. The crew dance group were very good.. The food was good and open dining was quite easy with good selection of restaurants to choose from. The staff was very nice and always helpful. 80 countries represented. I have to comment on the room service charge ($7.95). This was a first for me, as in the past breakfast delivery has ALWAYS been free. I would recommend bringing a wrap as most of the time the public rooms were chilly. Overall it was a good cruise. Read Less
2 Helpful Votes
Sail Date: March 2019
I cruised Carnival and Royal Caribbean cruise lines and wanted to try another cruise line. I went with Norwegian Cruise Lines instead of Princess because it was going to 2 other islands that Princess was not, OK so lets talk about what ... Read More
I cruised Carnival and Royal Caribbean cruise lines and wanted to try another cruise line. I went with Norwegian Cruise Lines instead of Princess because it was going to 2 other islands that Princess was not, OK so lets talk about what went wrong! We noticed that in the beginning of our cruise, we were smelling sewage in the cabin hallway by our room. The cruise line, receptionist sent someone to spray a refreshsioner on the carpets, which only last for a few hours. We complained a half dozer times along with other passions. We smelled that for 10 days. Another problem was that the food was never hot, only warm. I sure it must be difficult to prepare for a thousand people but other cruise line can do it. The type or one can say menu in the buffet never changed. 10 days of the same thing. This reminds me of feeding our pets, the same thing each meal each day. I believe that Norwegian Cruise Lines must not of vetted the shore excursion vendors. Half of them did not care about their passions and did not give a history of the island on the sight seeing exclusions but instead played their music turned way up and just drove us from point A to point B. One of them even dropped us off at a shopping area and said they will be back in 2 hours, which we do not know what he did or where he went, but he did come back 2 hours later and drove us to another point of interest without and information of the island. After that, took us back to the ship. What a waste of money and time. The only positive rating I could give Norwegian Cruise Line is for their room stewards and the kitchen/galley help. Read Less
Sail Date: February 2019
I have done 2 cruises before this with Royal Caribbean. My expectations were higher because I paid a lot more money to travel on NCL. So many people told me they were top tier. I paid double than what I had previously paid for Royal but ... Read More
I have done 2 cruises before this with Royal Caribbean. My expectations were higher because I paid a lot more money to travel on NCL. So many people told me they were top tier. I paid double than what I had previously paid for Royal but was excited for the increase in hospitality and the overall experience. I also booked a balcony room to find out what the whole hype was. Well, here's the run down: Port was Miami, Jade is an older ship that has received multiple paint jobs to cover her wrinkles. The staff were pleasant and meant well but I could tell they were weary of previous voyages. The room was just as small as a state room but had a balcony, the sliding door was broken and would not latch shut. This would prove to be one of my largest concerns and pains while trying to sleep at night when the door would rattle and open and close..... ALL night! The gym is very small and I know no one goes on a cruise to work out but I like to try and keep a little of the excess gains to a minimum. The Sports courts were outdated and the basket ball hoops where both bent beyond repair. The tennis net was ripped and torn and you had to jimmy rig it to set it up. With people trying to play soccer, basket ball and tennis on one court proved to be uneventful and usually arguments would occur within the 1st 10min of play. The buffet felt way to small as every morning we had to wait a good 6-8 min to find a seat. Game room never had cards and all games lacked certain pieces to actually play the game. Library was good with plenty of good books and magazines. The Professional Performers were sub par, but the Crew ship staff were terrible. Everything had to somehow end with a sexual innuendo or graphic crude humor. No originality and poor deliveries. The food was bland and hardly hit the spot. We went to the Sushi bar one night but it was not included, price was good and food was decent. The other specialty restaurants I heard were good but were booked out all week and the only other Specialty restaurant was the Jasmine and was a 1 come 1 serve and was over an hour wait. They did have one amazing desert that was the chocolate Midnight moose. Best ever. Our stops were: Costa Maya, Belize, Bahama's, and Key West. People, do your research on these actual stops. Belize was an island that was off of Belize, they trapped on the island and you couldn't get off. All the activities were restricted by NCL. You could only swim in a certain area, water was nasty and beaches were terrible. This was by far the worst experience of the entire trip. We paid $180 ea. for zip lining through the Jungle....? No, it was all generic crap you can go do anywhere in America. You didn't go through any jungle or vegetation. It is a huge monopoly to not get to experience any real authentic experience. Deeply disappointed. Costa Maya, need experience to see the old Mayan ruins. Bahama's same experience as Belize. Key west, sucked because they don't have an official port and you have to go through a naval yard to get in. How cruise ships are monopolizing the locations and excursions, do your homework folks. Make sure you are actually going to the destination and not an island that is owned by the cruise ships. They stink and are not authentic. They want you to spend all your money both on the ship and off. Very poor experience with NCL. Would not recommend or travel with them again. Read Less
2 Helpful Votes
Sail Date: February 2019
This was my 7th cruise and 2nd with Norwegian. What was making this cruise special was that 32 members of my family would be joining me on this one (celebrating my Mom's 75th birthday). I personally booked a balcony suite and then ... Read More
This was my 7th cruise and 2nd with Norwegian. What was making this cruise special was that 32 members of my family would be joining me on this one (celebrating my Mom's 75th birthday). I personally booked a balcony suite and then added the ultimate drink package, 3 X Specialty dining package. Unlimited Internet package and the prepaid service charge package. I paid in full for this, via credit card, and was emailed a confirmation. With the hard part now done, it was time to relax and wait for the cruise to arrive. Feb 6th arrived and I boarded the ship with my wife (and a few other family members). After a couple drinks, we went to our stateroom and I tried to quickly check my work email - to no avail. By this time the ship was sailing. I went to customer service and asked how to access my internet. To my surprise, I was told there was a problem and that the internet was no longer part of my package. I returned to my room and found my confirmation and immediately brought the confirmation back to customer service. I pointed out "unlimited Internet Package" to them and showed them that everything was paid in full moths ago. Their response was that they had to reconfirm this with the main office and would not have an answer for 2/3 days (this was a 5 day cruise). I told them that was not acceptable, as I needed o check my work emails on a daily basis. They told me that I could purchase another email package and then, once they heard back from the main office, they "might reimburse me for the additional charge. I told them what I though of their "solution" but ultimately had no choice and purchased a 2nd unlimited internet package. After 3 days, having heard nothing back from customer service, I returned, looking for a refund. I was told that my package had been changed and that I should have received an email about it (never happened). They cancelled the package (never refunding a penny) and said sorry...……………………………………….. They did say I could contest this once the cruise was over. Oddly enough, my brother (one of the 32 family members) had the same thing happen to him. No reason other than "they changed your package"... The hell with what we paid for and what our confirmation said. To make matters worse, my second day on the cruise, I went down to make reservations for one of the "specialty" restaurants. To my shock and horror, I was told that every time slot in every restaurant was booked... Now 2 of the 4 packages that I purchased were absolutely worthless (funny how the gratuity package was still there). Needless to say, this left a terrible taste in my mouth. Add to that, the fact that the private island the Norwegian brought us to was nothing more than a money grab (want a drink? $24 please! What a sandwich? $18 please). Nothing like having a captive audience to take advantage of... The weather was wonderful and it was a blessing to be able to vacation with so many family members but Norwegian's lack of customer service and complete screw job on myself and my brother has left a horrible taste in my mouth. With so many other options available, I can promise you - I will never set foot on a Norwegian ship again. I believe the better part of my family, having personally watched how Norwegian handled and treated myself and my sibling, in spite of the definitive proof that our confirmation provided, will never set foot on a Norwegian ship again. There are a lot of cruising options out there. Do yourself a favor and choose one that treats you like a valued customer, not an open wallet like Norwegian does. Read Less
Sail Date: January 2019
Star Trek Cruise III I've been on Noreweign Cruises before and I was very happy camper only to be very disappointed and very upset being on the Jade Noreweign.. I don't know where the so called "millions of dollars ... Read More
Star Trek Cruise III I've been on Noreweign Cruises before and I was very happy camper only to be very disappointed and very upset being on the Jade Noreweign.. I don't know where the so called "millions of dollars spent on upgrade renovations" were done on this ship because it looked old and not upgraded! We were on a specialty cruise for the Star Trek III for some mad fun.. We had a Balcony stateroom with NO A/C. OMG it felt like an oven.. I called several times but no avail .. The engineer tech claimed he reset the the A/C. by the fourth call and me screaming that my husband spent his hard earned money of 6 thousand dollars for my comfort on this suite and The fact I am disable and in this heat was unacceptable.. Eventually we got a new suite that A/C was OK. When settled into our new suite. On our late return back to the suite the mattress feltvlike a box spring!! It was hard and uncomfortable.. I felt springs and dips on the bed making it very uncomfortable for me. 10 months ago I had a 12 hour back surgery my entire back has been replaced with Titanium of 2 rods and 18 screws. So a comfortable bed was a must for me.. When my husband booked the reservations he advised them of my situation and they stated that I would be taken care of. Nothing was done.. Thank God for our room porter, Ian that cleans and maintains our room. He immediately got me a thick foam mattress and placed it on top of the springy mattress.. He also got me lots of down pillows. He literally save me cuz my first night was miserable.. By the 4th day of a 6th day cruise this Room's A/C was shot. I was literally done.. I was mostly out of the room and left the sliding glass doors open to cool our room up.. On the last night, we received a message from Guest Services asking if our room was comfortable.. I just never responded because I didn't wabt to show my true discontent with my experience with Noreweign.. The Noreweign staff were very nice.. The free food was not so good.. thank God my hubby got a Dinner package and their food were amazing.. The Star Trek experience was amazing.. Thank God next year Star Trek IV cruise is with Royal Carribean.. I will never take another NCL cruise.. So disappointed when my previous experiences were awesome.. Read Less
Sail Date: November 2018
Of all the cruises I’ve taken, this was the least friendly experience. I’ll start with the positive aspects: - the process to get on the ship was smooth and efficient - the ship was very clean! Saw the staff continually ... Read More
Of all the cruises I’ve taken, this was the least friendly experience. I’ll start with the positive aspects: - the process to get on the ship was smooth and efficient - the ship was very clean! Saw the staff continually cleaning the entire trip. Very much appreciated. - the evening shows were all great! Truly enjoyed each show that we attended! Negative aspects: - rarely ever saw cruise director and when we did he seemed annoyed to interact with patrons - red ticket drawing for free cruise was good idea but the process for the drawing on the last day was awful. Why not allow people to drop their tickets into a secured location throughout the trip and then do the drawing. - coast to coast by train excursion was awful. Spent majority of time on a bus, not the train. The actual train ride was great! Rewrite the description so people are aware they’ll be on the bus for a long time. - apparently there was an “activity card” that you could get signed off on and receive a prize if all boxes signed off. Was on the ship two days, participating in various activities, before even hearing about it. Why not put them in the cabins for guests with the list of qualifying activities so they have them as soon as they check in. - was very sad to see there wasn’t one midnight buffet or dessert buffet. Have always enjoyed looking forward to that one special event to see ice sculptures, try unique food/treats Read Less
Sail Date: September 2018
There were a few changes in NCL policies on the ship that we were not aware of at the beginning of our trip. The policy on straws was a little bit of an issue. We could have brought our own had we known about the change. Also, the ... Read More
There were a few changes in NCL policies on the ship that we were not aware of at the beginning of our trip. The policy on straws was a little bit of an issue. We could have brought our own had we known about the change. Also, the policy on taking food to your room or ordering at a restaurant and being able to take it back to your room. We were informed it was a health issue, but yet you could get room service. We think the policy was to have you request room service and get charged the fees. Disembarkations were easier this time and not an issue. They had plenty of boats and we also had plenty of time in the port so there wasn't this rush and bottle necking on the ship. The entertainment was great. They had an excellent cast of regulars and The Knights put on a great show. I with they would give the cast a little more of a highlight like in a program or in the daily newsletter. They were excellent. The service was difficult, it seemed to be an issue of language barrier and policies. I asked for a fried egg instead of a scrambled, but instead of just swapping the egg preparation, they wanted me to get the entire dish that had a fried egg. Substitutions were definitely an issue and difficult to convey to the staff. One friend wanted a drink with aviator gin and they kept bringing and a cocktail called the Aviation. The excursions were good, we just didn't like the late notification of the time changes to earlier or the regrouping of the excursions. We skipped out on a couple excursions we had booked in advance, because of this. We had a schedule in mind and then they would change it. Dining was not all that great this time. I remember on the last cruise the food was excellent and there were places we wanted to go back to have a dish or dessert again. This time there was not that experience. Read Less
Sail Date: June 2018
This was my 2nd time on a NCL ship. My first memorable experience with Jewel and impressive service from NCL Sydney office were the reasons for my 2nd time. This particular trip was arranged as all of us had not been to Norway. From ... Read More
This was my 2nd time on a NCL ship. My first memorable experience with Jewel and impressive service from NCL Sydney office were the reasons for my 2nd time. This particular trip was arranged as all of us had not been to Norway. From the booking to every single arrangement, our NCL consultant, Michelle Farren had been very helpful with her prompt response, despite 17 of us in the group. It was handed over to Hayley, who helped us before we sailed. Awesome service from NCL Sydney office!i never thought would happen to any cruise line due to some past negative experiences. Every day, our cruise ship, Norwegian Jade passed by different mountains. In the early summer, the snow covered mountains and visits to the fairytale lands in Norway warmed my heart during this memorable cruise trip. It's indeed a very beautiful Norwegian Fjords' journey, which all of us had enjoyed very much. We had selected 2 Free at Seas for each cabin. On top of that, we were given the Distinctive Voyages with few more addtional benefits, such as 250 min free wifi, 120 phone call credit that allows us to call any part of the world, another $50 shore credit per port etc. Most of us were busy every day taking part in different shore excursions. Though a few incidents happened on the ship, upon receipt of my comments, its cruuse director & guest services manager had contacted me personally. Service recoveries were offered to my cruise mates and I had received a complimentary wine & chocolates as well. Thanks for the prompt response and I was grateful that my friends were happy before they left the ship. I saw the Carbaret show by the production team onboard and it was really interesting to showcase Broadway musical at the lounge. The Cruise Director and his team had performed a very interesting "Movie Sketch Comedy Show'. Very great teamwork! Among the specialty restaurants, my team mates loved Cagney, Le Bistro, Moderno Churrascaria. Teppanyaki may require some improvements on the skills by the Chef. Grand Pacific, Alizar and Cafe Garden were great! We all love the foods. Read Less
2 Helpful Votes
Sail Date: May 2018
We chose this ship primarily for the itinerary and that friends had been on the ship in Alaska and liked it. It is a sister ship to the NCL Pride of America that we used for our 25th anniversary group cruise around Hawaii and we thought ... Read More
We chose this ship primarily for the itinerary and that friends had been on the ship in Alaska and liked it. It is a sister ship to the NCL Pride of America that we used for our 25th anniversary group cruise around Hawaii and we thought that ship was nothing special, but fine. I actually liked the Jade far better. With the refurbishment done not long before our cruise, it felt like a brand new ship. I have been on over 20 cruises and I am no foodie, but felt like the food on this ship was the least enticing of any cruise yet (that said, I did still gain 2.5 pounds during the 24-day vacation, but I think most of it was due to all of the eating done in ports of call and the 12 days of vacationing before and after the cruise). There were some good items, but some ran out fast (like the cheese wonton appetizers on Asian night went before I even got to try one), and I am usually drawn to desserts on cruises and don't think I had a full dessert the entire cruise unless you count my one ice cream cone at the buffet. :O On the flip side, I don't usually consume alcohol on cruises, but our group of 31 got some free perks including the unlimited beverage package where even the 20% gratuity (which went up between when we booked and when we sailed, but it mattered not given our deal) was included, and so I had at least one drink each day. A favorite was the Emperor's Necktie (brandy based drink at Magnums), which somehow tasted like Christmas to me. The Rebellious Fish with blueberries was also pretty good. The best for many of us was the Rum Cake, which is a martini that is like a dessert and ever so yummy. The Honey Lemonade was surprisingly good. The mojito at Spinnakers was excellent and the Raspberry Guava Mojito at the Mojito Bar was also good. The mudslide was also good, but by the time in the cruise that I ordered it, they were out of straws (probably thanks to them giving two straws per drink early in the cruise for some reason I couldn't figure) and I didn't drink much as I felt it truly needed a straw. The nightly shows on this cruise were all worth attending. Our favorite was the show with just the two aerialists (married couple, I think, and could win a sexiest couple award), who were as good as any Cirque du Soleil show as far as mesmerizing entertainment. They also did a show with a magician that was good. And all of the dancers and singers were good. Britain is a country where tipping porters for cruises isn't expected, FYI (so I read online before the cruise), and it was nice not to have to fiddle with cash while dropping off bags. As for ports and shore excursions, we did all private excursions or DIY touring. For Portland, we used Discover Dorset and saw Durdle Door, Lulworth Cove, and Corfe Castle (just outside as our time in port was short that day as we had to be back on the ship by 2:30, and our tour company said it wasn't much to see inside to make it worth paying to see as it isn't exactly cheap for just a quick walk into some ruins, and we instead had a drink and relaxed on a patio with a great view of the castle). For Cork, we used Butler Buses to visit Blarney Castle and have lunch in Kinsale (and The White House was a nice little spot for a beer and British fare). For Dublin, we went DIY and first stop was the Book of Kells at Trinity College, then we walked to Visit Dublin Centre to trade in our Groupon for a Dublin Pass and took the Hop On Hop Off bus to Kilmaheim Goal (prison with interesting history; this is where prisoners first got their own cells), then we took the bus again to stop 21a for the Church Bar and Restaurant (neat ambiance, but you pay dearly to eat and drink in this church) and Jameson Distillery (well worth the tour, and is included with the Dublin Pass, unlike our first two stops of the day), and then got back on the HOHO bus to get to the Guinness Storehouse (which we didn't like nearly as well as Jameson even though it has 7 floors and all sorts of activities..we liked the learn to pour a Guinness lesson and the bar on the top floor with amazing view of Dublin, though), and then we took an Uber (should have used a taxi that was right outside, but that was miscommunication with a friend's fault; the Uber driver was lost and took forever to get to us) to Temple Bar before taking a taxi back to the ship. For Glasgow, we did another HOHO bus after taking a train from Greenock (which was a much longer walk that I had read it would be and had we known, we would have taken a taxi to the train stop as much of the walk was steep uphill walking and we had a friend with leg issues who hadn't gotten a cane yet, but I got him one in a store at the port at the end of the touring) and never got off anywhere but just rode the full circle and then walked back to the train station and did quite a bit of shopping at one store, and then chatted with locals at a firehouse bar and restaurant in Greenock before shopping more near the ship. For Kirkwall and Invergordon, we use K with Exquisite Scotland Day Tours. In Kirkwall, we saw Gurness Broch, Birsay Causeway, Robert Stewart's Palace, Birsay Causeway, Skara Brae*, Skaill House, Ring of Brodgar, Stenness Stones, and St Magnus's Cathedral along with doing a little shopping around the church. For Invergordon, K took us to Black Rock Gorge (very neat place with water running 40 feet below a bridge with ferns on both sides), Foulis beach, Beauly Priory, Wardlaw Mausoleum (in Wardlaw Graveyard at the top of Wardlaw Road in Kirkhill, 8 miles west of Inverness..it was built in 1634 as the burial place for the Lovat Frasers and is listed as Grade ‘A’ by Historic Scotland, the highest level of importance), Loch Ness, Urquhart castle (from a view above it), and finished at Cawdor Castle (where he said, "Whatever you do, stay away from the maze!" as he figured we would get lost and miss the ship if we went in there. He prepared a fantastic picnic lunch for us to eat after the Urquhart Castle view visit. For Edinburgh, we again did a HOHO bus and saw Medieval Edinburgh Castle (which is like a Smithsonian with how many buildings are inside with different types of museums in them) and went on a tour at Real Mary King's Close and just walked along the main road. We both felt we could have used more time at this port (like days) and some in our group did go back there from London. In Newcastle, almost our entire group did the Victoria Tunnel Tour, which was two hours but quite interesting. We had to split into two groups of 15, and that was fine. The website says they can only take 15, but we arranged in advance to have two groups. After the tour, we had a terrific lunch at The Botanist and then walked along the main shopping street before grabbing a taxi back to the ship from outside of the Black Gate. Read Less
Sail Date: May 2018
It was a cruise of misinformation. I(and MANY) and others feel as if we were on a practice cruise. Staff could NOT answer simple questions such as... where is an ATM, a bank, a place to exchange money., what do I do when I disembark ... Read More
It was a cruise of misinformation. I(and MANY) and others feel as if we were on a practice cruise. Staff could NOT answer simple questions such as... where is an ATM, a bank, a place to exchange money., what do I do when I disembark tomorrow, et.al..While overall the staff was VERY nice, friendly(as expected) the dining room staff seemed to be new/in training. Food was VERY inconsistent in the dining room. Example: prime rib, While VERY tasty, most of it was all fat.Lamb one night was very good;the next it was mutton/gamy There was no theme/logic to the food choices. This was a British Isle cruise. Only once was a native/regional dish served. Otherwise the choices might be German, Italian and Asian or a mix of something else on another night. It was as if the chef was cleaning out the freezer and just happened to serve whatever defrosted that day..Buffet breakfasts were consistently good. Disembarking was a nightmare. NCL only cared about the people who bought NCL excursions.Times advertised on land were ONLY for NCL excursions. Also we were never informed about what to expect/procedures once we got off the ship Frequently there were long walks to public transportation which involved unexpected lengthy trips(and costly).Once they let us off the ship early(8 A.M.) in a port that did not open until 10 A.M.. We were not even given a weather forecast for the next day;instead we were given the average temperature for that time of the year. I met MANY angry, disappointed passengers. One day the ship made a mistake of holding back non NCL excursion people for a good half hour and of course we all complained among-st ourselves. I would rate my overall experience 6.5. Like "they" say, when God gives you lemons make lemonade. Read Less
Sail Date: February 2018
I traveled with a friend , she already booked and invited me.Sad I had no chocolate on the pillow at night. Could not believe the bottled water or special coffees were not included in the UBP. Easy, we chose to keep our luggage with us. ... Read More
I traveled with a friend , she already booked and invited me.Sad I had no chocolate on the pillow at night. Could not believe the bottled water or special coffees were not included in the UBP. Easy, we chose to keep our luggage with us. If the price is right I will cruise the NCL again. Met a lot of friendly people, a few grumpy ones too. The pool loungers are saved from early morning with towels. That should be timed, fine if people are in the pool with a book, hat etc on the chair but lots of time the chairs sat empty with towels on for long periods. One lady yelled at me cos I was on her chair, I had been there for an hour, she said she went for a nap. hence the empty chairs with towels on. I did hand her towels back to the station. Read Less
Sail Date: February 2018
We had never been to Columbia or Panama and we decided a chance to see the canal would be a great time to see both countries. The value of the cruise and destinations were also a big factor in our choice. The promotions and overall ... Read More
We had never been to Columbia or Panama and we decided a chance to see the canal would be a great time to see both countries. The value of the cruise and destinations were also a big factor in our choice. The promotions and overall pricing allow us to sail yearly and experience more of the ports of call offered by NCL. As always the staff made the cruise an enjoyable experience and one to remember. The friendly smiles and conversation were infectious at all levels. The dinning and menu selections met or excedided our expectations ( no one goes hungry). We also shared this cruise with two couples from our community in Monroe, NC. It was great for us to show others the benifits of cruising with NCL and see how they enjoyed the cruise as much as we did. They had nothing but good things to say about their vacation. Hopefully we will sail together again. Read Less
3 Helpful Votes
Sail Date: January 2018
It is important to keep in mind that the Star Trek Cruise is different than the usual Caribbean cruise. Restaurants and bars were outfitted to look like something from the Star Trek series. There were numerous daily events for plans often ... Read More
It is important to keep in mind that the Star Trek Cruise is different than the usual Caribbean cruise. Restaurants and bars were outfitted to look like something from the Star Trek series. There were numerous daily events for plans often including interaction with ST luminaries. On the room television, it was ST movies and episodes all the time. Fans would line up for photos with their favorite stars.For this privilege you paid twice the amount of a normal cruise. The entertainment portion was very well run. We walked on and walked off our cruise with only a minimum of waiting. What a change from other cruise lines. ( We didn't even have to wait for the tender at the Roatan stop.) Even though the cruise was sold out there was never the feel of being packed to the gills except when we left.( This was probably due to having so many alternative activities.) We bought a dining package at the specialty restaurants, which was probably the highlight of our experience. The buffet food was average, but the specialty restaurants were superb. Le Bistro was my favorite. We did not purchase the wine & liquor package, but instead charged drinks individually, which wasn't all that expensive. The ship recently received a face lift and everything is shiny and new. I especially liked having a coffee maker in the room. It allowed me to enjoy a cup of tea as I watched the sun come up. We had a balcony room on the 10th deck, which was pleasant. (Not sure why they put the television in the corner and put a huge picture directly across from the bed.) The bed was comfortable and offered a selection of pillows with different firmness. Service was spot on and friendly. What I did miss was the quiet spots that an introvert can go to. The library was turned into a sales venue hawking ST t-shirts and mugs. There was no shielded spot on the main deck where a person could sit. It was a windy cruise and reprieve from the wind would have been welcome. (The Jade boasts a special area for select guests called the Haven with its own pool, hot tub, and suites. They had a shielded area from the wind. We were not able to purchase rooms in this area because it was held for the celebrities.) Due to the weather, there was only two people in the pool in a ship of 2100. Usually, there was no one. There was a definite lack of people sunbathing, but that was probably due to all the activities inside. There was more than enough chairs. The stops were pleasant. I especially like Mexico. (I would have liked more detail on their shore excursion packages as opposed to just ratings. Because I didn't feel like I knew what the excursion entailed, I purchased non-ship sponsored shore excursions by looking at Travelocity ratings.) Our cabin attendant (Lizikia) kept our room in pristine condition and was always very friendly. As part of the ST package we receive a different ST appropriate gift every day. The bridge view which was available in the library on Holland was only available in the small thermal suite in the spa on the Jade. You had to pay to enjoy the view. Their spa prices were average compared to other cruise lines. The big star of the cruise was the photos. The photographers were wonderful, which meant the photos turned out well. We bought a 10 photos packet, which included a free photo ship and an USB drive with digital photos for $150, which breaks down to $15 a shot. We also had the opportunity to renew our vows at sea, which might not be offered on every cruise. As for weather we lucked out with three sunny days, two cloudy days, and one very windy night. Not too much rocking, the cruise was pretty smooth. My husband as a first time cruiser enjoyed the experience very much. He didn't put on his sea sickness bands once. We did not travel with children and there was less than five children on the entire ship. The Star Trek Cruise is not a great time to bring children. They turned the children's club into another sales venue. It actually nice traveling without other people's out of control children running rampant through the place. My only complaint was we showed up at 6:55 for our dinner reservation at Teppanyaki. It is a dinner and show similar to Benihanas. Our table mates, who had obviously been drinking, staggered in at 7:30. We sat at our table for over thirty minutes waiting for them. It is noted in the travel guidelines that reservations would be cancelled if you were over ten minutes late. I also did not get the cocktail I ordered in all that time, either. Never got it. Overall, the chef was delightful and the food was wonderful. I would probably choose NCL again. Read Less
2 Helpful Votes
Sail Date: January 2018
I chose this cruise because I am a star trek fan and thought it would be fun. We left from the port of Miami January 5th of this year, 2018. I was excited, had paid a bundle for the cruise, booked it months ahead and invited my adult son ... Read More
I chose this cruise because I am a star trek fan and thought it would be fun. We left from the port of Miami January 5th of this year, 2018. I was excited, had paid a bundle for the cruise, booked it months ahead and invited my adult son to join me. The weather was a bit nippy, but I did not mind. The pools on the boat were unheated and ice cold. Hot tubs, which there were four, sometimes worked and sometimes didn't. Buffet food was average and repetitious. Drinks were outragiously priced and a soda or even water was five dollars a pop. The water left in your room was 10 to 15 dollars a bottle. To say the least I was surprised after spending thousands for the ticket that what I got back was a small bed, long boat ride, and some really bad food. Next time I will fly and stay at a wonderful hotel and eat at fabulous restaurants. This was not even close to a wonderful hotel. I stupidly assumed I would get more for my money than a boat ride and a small bed. We were not even given a map of the ship, and spent most of our time trying to find where we were going. This was not luxury on any level. No one waited on you or asked if you needed anything. You were on your own. There was nothing special or wonderful about the Norwegian Jade. They nickled and dimed us to death. I was charged for an entire mini bar that was never touched. I didn't find this out until I was leaving the ship. I thought I could contact the company and get my money back. Wrong. I was told I should have handled the problem before leaving the ship. The trip was pretty awful. The only thing good about it was spending time with my son, the fun fellow travelors, and the beautiful ocean views. I don't think I will ever take another cruise. Norwegian Jade ruined the experience for me. It was not even equal to a a nice hotel or a budget chain restaurant. For some reason, I thought a cruise would be special and we would be treated well. Read Less
Sail Date: January 2018
Norwegian Cruise Line “Norwegian Jade” Star Trek the Cruise II - Voyage I, January 5 – January 11, 2018 Impressions ________________________________________ SHIP As this was our first time cruising, we were in awe of how ... Read More
Norwegian Cruise Line “Norwegian Jade” Star Trek the Cruise II - Voyage I, January 5 – January 11, 2018 Impressions ________________________________________ SHIP As this was our first time cruising, we were in awe of how beautiful, comfortable and elegant the Norwegian Jade was. The ship was breathtaking and majestic. Once we has boarded, we were present to the beautiful atrium felt very open even with the amount of passengers that had boarded before us. For a mid-size ship that was refitted a few years ago, we were very surprised by just how tall, large and wide it was. Moving throughout the ship was not bad once you get your bearings and figure out a pattern. ITINERARY Since this was a Star Trek theme/convention charter cruise by Entertainment Cruise Production (www.startrekthecruise.com) the itinerary was slightly different while similar to a standard NCL Western Caribbean cruise with the exclusion of one port. The Star Trek cruise was a 6-days cruise beginning and ending in Miami, FL while visiting Roatán, Honduras; Harvest Caye, Belize (NCL Private Island); and Costa Maya, Mexico. For this cruise, the Norwegian Jade was the only ship to visit Harvest Caye, Belize at the time and was the only ship to dock at the port in Roatán, Honduras which allowed us to enjoy both ports without much hassle from large groups and having to be tendered back and forth between the port and the ship. At Costa Maya, Mexico we were also docked at the port but with 2 other cruise ships. We found this cool as we were able to see the other ships and how they compared in size to ours. It was also fun to have 2000+ Trekkies disembarking at each port. At Roatán, Honduras, our first port of call, we shopped around Coxen Hole before visiting Gumbalimba Park for our excursion. Gumbalimba Park was a great experience as we had learned a lot about the history of the island as well as of the animals that make this island home. After returning back to Coxen Hole, we decided to do a little bit more shopping for gifts and souvenirs before heading back to the ship and our cabin to end our day in Honduras. At Harvest Caye, Belize, our second port of call, we decided to make this a relaxing beach and water excursion day. At Harvest Caye we began the day at beach to soak up the sun and enjoy the water as soon as we disembarked before it got too late to enjoy. Our first excursion was non-guided kayaking on the island’s lagoon to take in the scenery which was nice since we’ve never been kayaking. Our last excursion was on the electric float boats that also share the same lagoon as the kayaks and stand-up paddle board excursions. We did the electric float boat to just coast and relax as we went around the lagoon taking in the scenery again as well as looking at the wildlife that was around the lagoon. For lunch, visited the Landshark Bar & Grill, the food was great and had a lot of flavor. After lunch we visited the pool which was very spacious even for having a large amount of guest in and around it. We were able to find a perfect spot near the zero force entrance of the pool were we could rest up before going into the pool. The pool water was great and it even has a swim up bar with chairs and tables in the water which was cool. After enjoying the pool, we began to do a little shopping for gifts and souvenirs before heading back to the ship and our cabin to end our day in Belize. At Costa Maya, Mexico, our third and last port of call, we decided to make this a resting day and relaxing shopping day for gifts and souvenirs since there were a lot of smaller shops at this port. One thing we notice was that if you speak Spanish well enough to hold a conversation when shopping around then the vendors tend to not both you too much and let you look around at what they have to sell. Plus, it helps in haggling when buy some gifts and souvenirs. After shopping, we decided to have lunch at Cantina Latina which was a good choice since they had a live DJ and we were able to see one of the shows being performed around the port. The food at Cantina Latina was good. After lunch, we went back aboard ship to our cabin to relax and unwind for the rest of the day while most of the guests were still at port. CREW The ship’s crew were excellent for this cruise. Because of the crew we have an impressive opinion of NCL. The crew worked hard on addressing any issues that we had whether it was with our cabin, booked excursions, ship services, mobile app, bill and food. COMMUNICATION & NOTIFICATIONS The communication and notifications between the ship’s crew and the guest was very good as most of the information was provided by the daily paper and the room’s television. If there was any issues that needed to be addressed or questions that needed to be answered any of the ship’s crew was available and able to answer and address it. STATEROOM Our cabin for this cruise was a Family Oceanview on deck 5 Mid-Forward. For the size the cabin was surprisingly very comfortable and spacious. We had enough outlets and USB ports to charge our devices. We also had enough room and storage to put our clothes away as well as store our luggage out of the way. SHORE EXCURSIONS When it comes down to excursions we did a total of 3 shore excursions between the 3 ports of call, 1 in Honduras and 2 in Belize. We would recommend the Gumbalimba Park when visiting Roatán, Honduras since it is very informative. We would recommend enjoying any of the excursions in the lagoon area of Harvest Caye, Belize as a relaxing way to look at some of the wildlife. OVERALL IMPRESSION Our final impression with NCL and the Norwegian Jade is that the ship has an excellent crew and NCL has an excellent ship and crew. NCL, as whole, has impressed us and has made us lifelong NCL cruisers. Read Less
1 Helpful Vote
Sail Date: November 2017
I have only cruised 4 time now and this one was great. They staff, the food, the drinks (and yes I drink, LOL), entertainment was beyond FANTASTIC (did not catch all of them, but the ones we did....). Our cabin lady was also FANTASTIC. ... Read More
I have only cruised 4 time now and this one was great. They staff, the food, the drinks (and yes I drink, LOL), entertainment was beyond FANTASTIC (did not catch all of them, but the ones we did....). Our cabin lady was also FANTASTIC. I really do not have any complaints except, softer toilet tissue PLEASE. The guy (and I forgot to get his name) in the Java Cafe, well, he might be might be from the Philippians, but he knows how to make a CAPPUCCINO. Everything was enjoyable and FANTASTIC. Also, our tour to Bamboo Beach Club on November 9th was also FANTASTIC. The young ladies, Shevel & Shaneil, well I do not think we could have asked for anyone better. These two knew their history. Very informative and like to be jokers with us. Shevel was the one who did most of the tour and she was so funny. We had one guy who wanted to be trouble, funny trouble and she was great with him, giving it right back to him, made the ride so not boring, My sides were hurting from those two, She was great. They both deserve a bonus for their hard long days of work. They do not get paid either, they take a whole day and do this job and enjoy it so much, for TIPS ONLY. They are both working to go to college, so they have to work for tips and save to move and better themselves. The beaches in all the ports except Bonaire, no beaches unless you stay at a resort all coral washed up or rocks, were so beautiful All in all, FANTASTIC ship and the tours were GREAT. Great value for the money. Would recommend the Jade to anyone. As for cruise line itself, they did a GREAT job to reroute us, as all the ports we were scheduled to go to, devastated by two hurricanes. GREAT JOB!!!!!!! Would like to book another on the Jade if and when the original ports are open back up for business. Read Less
4 Helpful Votes
Sail Date: October 2017
We loved the itinerary and the price was right for this sailing. The renovation of the ship was done very well at first glance. However, the devil is in the details. For example, La Cucina had a face lift but left the old chairs that ... Read More
We loved the itinerary and the price was right for this sailing. The renovation of the ship was done very well at first glance. However, the devil is in the details. For example, La Cucina had a face lift but left the old chairs that literally are falling apart. I am a average size male, height and weight proportional, and the chair literally was swaying while i sat on it. Also, some areas of the ship did't receive any attention during the dry dock. Making the ship feel a bit disjointed and like the renovation was done either in a rush or half heatedly. For the most part the staff was very welcoming and attentive. The food and beverages were very good but nothing extraordinary. All and all we had a good time but feel the ship is missing the opportunity to be the best it can be and what we have known what the NCL brand can achieve. Read Less
Sail Date: August 2017
The cruise was a value for money . free style was excellent . disembarkation was the best we ever had . and we sailed with few cruise companies . the ship was spacious and the design was fantastic . food was very good . service ... Read More
The cruise was a value for money . free style was excellent . disembarkation was the best we ever had . and we sailed with few cruise companies . the ship was spacious and the design was fantastic . food was very good . service excellent . staff very friendly . i would say to any one please try it out its worth it . the cabin was a bit disappointed we had a upgrade and we was given a porthole and the room was very dark but the cabin was good very clean . the ships entertainment was fantastic . the bars service was very good the food was very nice . the over few a great trip and a great ship . the ports of call was very good . security was very help getting on and the ship was made so easy plenty of signage . And yes i would sail with NCL again Read Less
2 Helpful Votes
Sail Date: July 2017
A very interesting intinerary, not many days in the sea, a very good offer... Our embarkation was from Hamburg, and we arrived a day before in order to explore the city. This day they nade a great City festival, with carnival, a lot of ... Read More
A very interesting intinerary, not many days in the sea, a very good offer... Our embarkation was from Hamburg, and we arrived a day before in order to explore the city. This day they nade a great City festival, with carnival, a lot of fun, songs, music, etc/ Altona Cruise Center is near a famous Fischmarkt of Hamburg, the place that worth visit also. the cruise route is very interesting. We have not ordered shore excursions from NCL. but found all of them via Internet with much better prices. We were afraid about getting in time to the disembarkation hour, but all the guides knew exactly, how to rule a tour in for not be late. The emteairment was at a very high level. There were better or less better things, but it was always professional and interesting. Dining was also good, I should add more fresh vegetables for a breakfast, but this is an only thing I can mention... The one bad thing that happened - a large, a huge line in order to get back to the ship via tenders at Edinbourgh. They said that Imternet connection was bad and slow on board, but I didn]t use it all - we just had no time at all! This cruise will remain in our memory forever. Read Less
1 Helpful Vote
Sail Date: April 2017
We went mostly for the entertainment. Kid Rock was awesome, the other passengers were awesome. As far as the Norwegian Jade, I'd never go back on again. I've been on Royal Caribbean, Carnival and Princess...this is the worst ... Read More
We went mostly for the entertainment. Kid Rock was awesome, the other passengers were awesome. As far as the Norwegian Jade, I'd never go back on again. I've been on Royal Caribbean, Carnival and Princess...this is the worst ship I've ever been on. Casino needs to be updated..slots need to be loosened up. Food on the buffet was the same everyday..and it was cold and dried out. Very disappointed. Going on the Allure of the Seas the 23rd of this month...that's a luxury cruise. Getting a drink from the bar was like pulling teeth. Not enough bartenders, and not enough bars open at a time. Went to see the comedian, got what we thought were good seats until people started coming in and stood in front of us, not very organized. Extremely disappointed with the ship, not worth the money we paid for it. Never will I ever go on Norwegian cruise line again!! Read Less
Sail Date: February 2017
We were part of Rock Boat XVII and it was amazing !! As our first cruise we couldn't have picked better. That said I doubt we will do a "regular" cruise after The Rock Boat experience. As it was so different, and so good. I ... Read More
We were part of Rock Boat XVII and it was amazing !! As our first cruise we couldn't have picked better. That said I doubt we will do a "regular" cruise after The Rock Boat experience. As it was so different, and so good. I don't think a regular cruise would suffice and would be boring. Highlights : #1 Entertainment : Concerts everywhere and awesome band selection.. This is something only only found on The Rock Boat, so I can't compare to the standard entertainment. But its why we went. A +++++++++++++++ #2 Cabin : Nicely appointed, clean, and steward was amazing A++++ #3 Buffett food was very good, and variety was well done. Breads started to seem a little stale towards the end, and the hamburger buns could have been better quality. But overall a B+ #4 Costa Maya : While the "Port" was more like a cross of amusement park shopping area and "South of the Border". The excursion to the Mayan Ruins was amazing, as was our tour guide. Highly recommend the deluxe tour of Chacchoben ruins. Also I Highly recommend waiting to get there for "trinkets". Thier prices and selection are better, and the sellers there arent as high pressure. More local. Beer selection: They had a great selection from Saltwater Brewery and Cigar City. Not sure if this was a Rock Boat thing or typical. But it was nice and unexpected. But at $6 a beer it was pricey. I highly recommend the drink package if you like your beer. Le Bistro : This Onboard resturant was amazing. Everything was perfect and melt in your mouth. Low points : Harvest Caye : A theme park version of Belize without the rides. While nice enough, and very clean, it was almost too clean and too perfect. Add to that although this is a NCL island, the drink and food packages didnt work there. Also the locals that were there with local products to sell took cash, and NCL charged them 12% to take ship cards. NCL made no mention of the abilty to use cash on the island. So no one brought cash. Felt bad for them. Overall it was a big pool with a small "center stage area". Felt like the shopping area of an amusement park. Costa Maya : Yep.. The ruins were great as mentioned. But the rest of the port as I noted before has a small theme park feel too it. Not real. Some neat items, but overall eh.. The Resturant package : Not worth it. In the end what we would have spent on the three resturants was about the same as if we had just paid on ship. Of the 3 only Le Bistro was truly worth it, and Moderno ( Brazillian BBQ ) was very good as well. But I could take it or leave it on that one. As for Cagneys ( thier steak resturant ), don't bother get a steak at Le Bistro if you want a steak. Unless you like tough and well done steaks. Then by all means go to Cagneys. Read Less
17 Helpful Votes
Sail Date: January 2017
Gosh, where do we begin? This cruise was selected for friends and family, a party of 10 (5 cabins), as a post holiday season celebration. Many of us are seasoned travelers, including cruisers, and everyone one of us was extremely ... Read More
Gosh, where do we begin? This cruise was selected for friends and family, a party of 10 (5 cabins), as a post holiday season celebration. Many of us are seasoned travelers, including cruisers, and everyone one of us was extremely disappointed with this cruise and NCL's lack of ability to satisfy our many complaints. First off, MAJOR CONSTRUCTION was being conducted on the pool deck for the entire cruise. There was a commercial dumpster on the pool deck, which should have been our initial warning. The pool deck had two pools; an adult only pool, and a family pool with a slide. Unbeknownst to the guests, NCL decided that they would disassemble the slide during our cruise. This required draining the family pool, major construction noise, much debris all over the deck, scaffolding, jack hammering, etc. The pictures speak volumes! Trying to use the pool deck, with one smll pool and very little room for pool chairs, was simply dangerous and stressful. We were traveling with friends whose son is seven years of age. There was no option for his ability to swim as the only pool was for adults only. Very few pool chairs fit on the deck leaving 2500 passengers to share few chairs and one overcrowded and noisy pool. Many parents allowed their children in the adult only pool, often filled with intoxicated adults, and inappropriate language, leaving many adults and families upset because of no other options. This was apparently scheduled, due to a large construction dumpster on deck, and took the entire length of our cruise. Also, we were delayed approximately eight hours leaving the Port of a Tampa due to weather conditions. While this delay was due to weather issues, it resulted in our missing our first Port of Call, Key West. While waiting to leave, we were taxed on every drink under the ultimate beverage package. This of course was no fault of NCL. NCL decided to add an additional day to our other destination, Cozumel. Now mind you, the casino was closed during our Tampa delay, and now, two full days in Cozumel. When we returned to Tampa, we encountered rough seas and were informed that we would arrive in Tampa the evening before scheduled. This of course meant the casino would again be closed at nine p.m., and we would be again taxed on our onboard purchases for another whole evening. We were not allowed to disembark until the following morning as we had not cleared customs. In addition to the MAJOR CONSTRUCTION, we were improperly told that the second pool would reopen during the cruise. This never happened. The Splash Acdemy is the kids program onboard. The lines to drop off and pick up your children were often a twenty to forty minute wait during peek times. This procedure should have been much more efficient, but was simply understaffed or poorly managed. We also had a problem with our commode in our stateroom, that was clogged and unflushable for more than eight hours after reporting to our cabin steward. We had to call a supervisor to step in to ensure that it was functioning prior to retreating for the evening. The last cruise I traveled on was the beautiful NCL Getaway in September 2015. I never wrote a review because I contracted Norovirus and was quarantined for half of that sailing. So this now leaves me with only two NCL sailings, both of which were horribly disappointing. For some positive thoughts, we all had the upscale dining package and really enjoyed teppenyaki and the French restaurant, the name escapes me. Also, the food on board is of very good quality, even in the buffet. The spa also delivers a very professional and relaxing experience. Our excursion in Cozumel was to Xcaret. This is a must do for anyone who has not yet visited. Such natural beauty surrounding you, spectacular! Our embarkation also went smoothly and quickly. I attribute this to being a member of Latitudes. Our entire party boarded together and had priority boarding. To summarize this vacation....we were certainly not provided the level of experience that we were sold. In fact, I am shocked that NCL allowed a ship to sail under these conditions. We were all provided claim numbers to contact their corporate office. I will be doing so next and will be anxious to hear if there is any remedy offered by NCL. I HAVE ALSO CONSIDERED DISPUTING MY CREDIT CARD PURCHASE AS WE PAID FOR SOMETHING THAT WAS NOT DELIVERED. I don't complain or write negative reviews, but am doing so to warn others of an expense that was nowhere near worthy of incurring. In fact, when I took pictures to submit to NCL for my "claim," at least ten others were walking around the deck doing the same. What a sincere disappointment. Now, I will research the site to see if I can upload any pictures. Read Less
7 Helpful Votes
Sail Date: December 2016
This was our first NCL cruise and we didn't choose it; we "crashed" my sister's vacation (she and her husband are awesome to travel with!). We didn't travel with children and we stayed in separate cabins. My sister ... Read More
This was our first NCL cruise and we didn't choose it; we "crashed" my sister's vacation (she and her husband are awesome to travel with!). We didn't travel with children and we stayed in separate cabins. My sister in an ocean-view wheelchair accessible cabin on deck 8 and we were in a forward penthouse cabin on deck 9 (which I can't recommend; see below) Port: We sailed from Tampa and the cruise terminal was easy to navigate. We stayed the night before in the marina area at the Marriott Marina which turned out to be a great idea. The marina area has a beautiful park, lots of restaurants in a small, easily walkable area. We even got to watch the ship come in that morning from our hotel room. The cruise terminal was only half a mile from the marina hotel. Embarkation: We got to the port at 10:00 and there were very few lines. We checked in with no problem and had snacks/coffee until they started boarding at 11:30. That went very easy, although this is the first cruise we've been on where we were not greeted with champagne. Ship: The ship itself is actually not as tacky as it looks in pictures. It's vibrantly colored, that's for sure but it's not as bad as I thought it would be. For a ship that hasn't been updated in over 10 years, it's in great condition. We saw no signs of wear and tear in any areas of the ship. The carpets looked new, not a speck of dust anywhere, etc. There are 3 elevator bays each with 5 elevators so we never really had to wait much (but the ship was not fully booked; it was clear it was "off season"). Aside from having to walk through the Moderno restaurant to get to my sister's cabin, it was a good ship floor plan. I would recommend NOT walking through the casino when going to the Stardust theater on deck 6. The casino is tightly crowded with machines and smoking is allowed. We also found that the directional signs on deck 8 were confusing - each pointed toward the other so we got lost in the maze that is deck 8! A Must "Do": Get the spa package. There are no "adult only" areas by the tiny pool area so if you want a quiet place to relax and not sit in an overcrowded hot tub, get the spa package (prior to cruising, it's $30 cheaper than buying on board). Cabin: We stayed in cabin 9002, a penthouse forward suite. The cabin was nice although the coloring was a bit "loud" for my tastes. (bright greens/purples/reds, etc). The little square table could easily fit 4 and was very useful. The coffee maker was great with very good coffee. The closet is huge and can be accessed from the foyer or the dressing room, which was convenient. Space is not an issue at all: there are so many drawers and cubbies that we didn't even use them all. Large suitcases (25" and 29") slid easily under the bed. We got very tastey snacks every day, not the tasteless canapes other reviews mentioned. We got cheese trays, chocolate strawberries, cookies, fresh fruit, fancy chocolates, fancy hor's devours of shrimp, ham mousse, etc. We gobbled it all up it was so good. We even asked for another cheese tray to host my sister and her husband on our balcony for a "sunset watching" party. It was great! Why I can't recommend this cabin (or any on the 9th floor FWD): Noise. This is the first cruise I've been on where I could hear the main stage show which was 3 decks below us and there was a cabin floor right beneath us. It was like a muffled noise, either. We heard every word they sang and we heard the audience clap. It was so loud and clear, we thought they had accidentally turned on the ship speakers in the hallway during the show. It literally sounded like the show was going on in the hallway outside our door. It made going to bed early after a long day difficult because the late show at 9:30 (shows were about 45-60 minutes). Cabin balcony: Good news: you can land a small plane on that balcony! It came with 2 lounge chairs and a large, long coffee table. We had 2 more lounge chairs brought in for my sister and her husband and you could still do cartwheels with the space. Bad news: you can't use the balcony unless the ship is moving slowly or not at all. It's simply too windy to be out on the balcony - it blows so hard the lounge chairs were tied down at night. There's no balcony light and you have to keep your curtains closed in the evening when the cabin lights are on. So on the sea days, during the day, our balcony was useless (I'm talking hurricane force winds). I tried to read my book on the balcony and pulled the chair close to the door to get out of the wind and I still couldn't keep my paperback book steady. It just wasn't pleasant at all. My tied back hair ripped free and whipped my face as well. Another major issue: our cabin neighbors were idiots that didn't lock down their exterior door at night so the intensive banging of a heavy steel door hitting a steel ship sounded like explosions. The upside: the butlers got them locked down after about a half hour of a complaint. Dining: There is good food on this ship - and there is supremely bad food on this ship. Cagney's is worth the $30/pp. Every bite in that dining room was heaven. We had breakfast & lunch there as suite guests and we found that to be the best perk of suites ever. We found the worst food on the ship at the buffet and in the french restaurant, Le Bistro. My food in both places was so bad I couldn't eat it at all. The best news is that food in the main dining room was fantastic. Everything we ate in there was cooked perfectly (no cooked-to-death chicken or fish). And it didn't take 3 hours to dine, so you could still go to dinner at 6 and make the 7:30 main show with no problem. The Alizar (free) dining room has the same menu as the main dining room but allows shorts in the evening, so that's convenient. I didn't eat breakfast or lunch at the buffet but I walked through during breakfast and it looked very appealing with lots of options. The Blue Lagoon (open 24hrs) is a great place for quick sit-down meals. La Cucina was good food, but I was disappointed in the menu selections (no pasta/cheese/sauce items at all - don't look for lasagna, ravioli, stuffed shells, manicotti, etc.). Le Bistro was a total waste of time and money. Poor service, horrible food (either overly salty or tasteless). We noticed other guests sending their food back, too. We didn't eat at Moderno, Jasmine Garden, or Teppanaki. All in all, I gained 7 pounds with the tastey food from Cagney's and the main dining room. Entertainment: The main shows were fun and they varied quite a bit, they were all different. We didn't attend any of the side-shows late at night in the bars but we caught the karaoke contest and that was so much fun to watch. Don't miss the piano comedian, Barry in the martini bar by the cigar lounge and Le Bistro. Get there at 8 and stay until midnight - he's the ship comedian and he's worth it! He does the same show every night, so no need to go back once you've seen him. The main stage comedy show was mostly clean and mildly funny. If you're a bingo fan, get ready to win tiny amounts of money. The jackpots were little ($90/$120/$150). Some of them got bigger as the week went on, so it pays to skip the first few games and hit the late week ones. Service: I can't say enough how awesome the service on this ship was. Every person working on the ship was polite, courteous and had a smile on their face. Ports: We went to Cozumel, Costa Maya, Roatan, and Harvest Caye. Cozumel: This was our 2nd time in Cozumel. We docked at Puerto Maya port, a much nicer and less crowded port than last time (International),but it's also like a little replica of Cozumel, not like the real thing at the International port. We did the Atlantis submarine excursion which was fun and exciting. Then we ate at Pancho's Backyard, very tastey and not over priced. Costa Maya: We did not go to Mahuahual. It was crowded and "over sold" in my opinion as a great shopping/eating area. If you go to Costa Maya, you simply MUST consider going to the Maya Chan resort for the day. Beautiful beach, lots of beach toys, loungers in the shade, free booze, free food, and the best service ever. They pamper you! $25 massages, floating chair loungers, waiters on kayaks to bring you drinks, snorkeling (not a lot to see, but we saw some fish and a huge red starfish), floating sun dock, kayaks, paddle boards - everything you need to enjoy a day at a small, private beach. It was the highlight of our trip. 25 minute drive from the pier, add a 10-15 minute walk through the pier area to their kiosk outside the pier. Book directly with them to save money, they guarantee you won't miss the ship. Roatan: We took an island tour but quickly realized that their new mega supermarket was the best they had to offer. We spent 3 hours touring the economically depressed country with the occasional view of the water. The last hour was spent at a private beach where we had to pay for lunch ($20). It would have been better to spend the entire 4 hours at the little beach; after lunch we didn't have time to go in the water at all. I've heard there are beautiful beaches in Roatan, but we didn't see them. I would recommend going to one of them instead of taking any kind of historic tour of the island. Harvest Caye: NCL's new made-made island, you simply can't say you've been to Belize because it's just not n Belize. We arrived at 7am and had to be back on the ship by 12:30 - short time there. The beach was terrible; the sand was large-grained and filled with broken shells. It was unpleasant walking on the beach. The pool however was absolutely amazing. It is so large and fun to play in. Lots of shaded lounge chairs, but get there early, they go fast. Drinks and food are not covered by NCL packages, so bring your wallet (or fill up a huge Tervis mug at the Aloha bar and bring muffins from the buffet like we did). All in all, we liked our cruise more than we thought we would considering the reviews we've read. I like Royal Caribbean best having been on Carnival, RC, NCL and Celebrity. I hope this review was helpful! Read Less
1 Helpful Vote
Sail Date: October 2016
I picked this cruise because of the dates and price! it included two nights in mestre before sailing from venice to dubrovnik, piraeus, santorini and split. In mestre we stayed at the hotel delfino which has had some bad reviews. We ... Read More
I picked this cruise because of the dates and price! it included two nights in mestre before sailing from venice to dubrovnik, piraeus, santorini and split. In mestre we stayed at the hotel delfino which has had some bad reviews. We could not fault it. ideally situated for the railway and we had a day in padua before the cruise. Embarkation and disembarkation was very smooth. Ship - cant fault it. Cabin was on deck 4 , nice and quiet. Did not use any of the speciality restaurants. Buffet was fine, busy at times. Entertainment was ok. Service, staff were friendly and helpful. Tips, NCL now change 13.5 dollars per day per person over the age of 3 in our cabin grade. To me this is not a tip it is an additional charge and should be paid for up front. We opted out and gave tips to some of the staff. Ports. Dubrovnik, cruise wanted 25 dollars per person for return trip to centre of town. A taxi is €13 euros each way for 4 people, a lot cheaper. Taxi driver trys to talk you into taking a tour. We ignored him and had a wander around the old town . Piraeus, we had a return trip and tour of the acropolis for €25 each. We walked from cruise ship to metro station and took a train to monastrakis? for €1.4, walked to the acropolis and had a wander round for €20 then walked back to monastrakis and took metro for €1.4 again. The tickets are valid for 90 minutes so with a bit more research we could have got a bus from the cruise ship to metro and then a train. Metro - beware of pickpockets my mate had his wallet and phone lifted on the return trip. As we got on the train 2 people got in front and stopped us moving away from the door and two behind. They got off at the next stop by which time they had undone the button on his trouser pockets, took wallet from one, phone from the other and done them back up! We cancelled everything immediately so apart from inconvenience no damage done. Santorini - we just took the cable car to the top, wandered around and came back down again. Split -old town is within walking distance of the cruise ship. Again we just had a wander around . Read Less
10 Helpful Votes
Sail Date: June 2016
Beautiful ship! Good food and service. Didn't love all the ports. Athens is not a place I want to revisit. Croatia is it okay but probably not a place I would visit again. Santorini is wonderful but I had been there before, ... Read More
Beautiful ship! Good food and service. Didn't love all the ports. Athens is not a place I want to revisit. Croatia is it okay but probably not a place I would visit again. Santorini is wonderful but I had been there before, everything about this cruise was great but if I were to go again I would choose different ports. I do like Norwegian as a cruise line and this was my second cruise with them in just a few months. They cater to all ages, their food is good and so is their service. I liked my cabin and thought it was a good value for the money. As far as me not liking the ports I don't consider that a fault of the cruise line. I will just choose more carefully in the future and one never knows when they visit a place they've never been before if they will like it or not. Read Less
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 5.0 4.0
Value For Money 4.0 3.8
Rates 4.0 3.9

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