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Cruise Ratings
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Sail Date: March 2019
I chose this ship because it was one of the newest and we went in the getaway and enjoyed it. We knew it was a “sister ship”but thought it would look a little different and have it’s own personality however it was exactly the same as ... Read More
I chose this ship because it was one of the newest and we went in the getaway and enjoyed it. We knew it was a “sister ship”but thought it would look a little different and have it’s own personality however it was exactly the same as the getaway. The in room decor and carpet seems old. Our carpet was stained and not cleaned well. Actually our balcony floor was filthy and our cabi steward forgot to make up our room a few nights. I actually had to leave her a note 3-4 days to remind her to bring coffee towels and ice. Actually one ,or if we didn’t even have coffee cups so we could not make our coffee. The restaurants were good overall. Forget about getting a drink at any bar during sea days. This is not an exaggeration at all.... trust me. You can’t get into the main pool area cause it’s so small and there are over 3000 people sitting around it. We sat in the adult only area quite a bit however the cooling spray area water was sooo cold no one could get in it. Too cold. Shows were good, the new rock club was awesome and we went 5 out of 7 nights. I liked the two main shows and did a few wine tastings ( not free) and were good. The new harvest caye stop in Belize was awesome!!!!! We had a good time in costa maya, there is a new adult only pool area near the dolphin area. Was awesome. You had to pay either $15 per chair or order $15 worth if food or drink from the waiter. Was worth the money and would do it again. Was quite but the view was amazing. First time gettin on a shop in New Orleans and was quick, easy and we were on the ship by 1130am. Was very cool cruising out on the Mississippi River. Took over 6 hours but the first hour was cool. Getting off the ship was awesome. They have a service that will take your bags directly from the ship and bring to airport for you and also deliver boarding passes directly to your room the day before leaving. I thought this was awesome and it allowed my husband and I to see the sights of New Orleans for a few hours before our flight home. This is a great service!!! Overall a great trip just a little aggravating with the bar service. If you don’t drink, this is the trio for you. Read Less
Sail Date: March 2019
Before our cruise, I read a lot of reviews on the Norwegian Jade. I have only been on a couple cruises, so I am not as seasoned as many are. But from all the reviews that complain of cold food, or bad food, or lack of service, I was ... Read More
Before our cruise, I read a lot of reviews on the Norwegian Jade. I have only been on a couple cruises, so I am not as seasoned as many are. But from all the reviews that complain of cold food, or bad food, or lack of service, I was expecting a horrible experience. But I found that for the price I paid for the cruise it was a pretty solid experience. The food was fine, sort of like Golden Corral (for the Americans reading this). Not awesome, but not horrible. There were often repeat dishes in the restaurants, but there were so many it was easy to not repeat our meals. I enjoyed our ocean view room as well. I was not impressed with the entertainment in the Stardust theater. For a family cruise I thought much of the dancing was unnecessarily loaded with sexual overtones (why did the one dancer need to take her top off at the end of one of those numbers?) The people who performed were very talented, but I didn't find that the hype of the shows lived up to the reality. The guitarist, Dave McHugh, who played at various places on the ship, was easily the most popular consistent entertainer. You had to show up early for his events if you wanted a seat. Yes, the pool area was always packed on days at sea. If you didn't have a chair by 9 AM, you'd likely have to get lucky and find one when someone gave it up. It's kind of a bummer, but it's what I expected. All in all, I'd do it again for the price I paid (maybe just for the privilege of getting a mojito from Jimmy at the Sugarcane bar!). I loved how Norwegian was very conscious of germs, and always were waiting to spray our hands any time we entered the ship or a dining area. I'm not much of a night owl (and wasn't enjoying the Stardust entertainment), so I enjoyed the in-room movies on several evenings. I wished I'd brought some of my own on my laptop, as there weren't many movies, and they just rotated. I think we saw parts of one movie four different times, while some of the movies I would have liked to see were running in the daytime and never shown in the evenings. Read Less
Sail Date: March 2019
We chose this cruise length and destinations to avoid Spring Break crowds and see new destinations. We were two couples mid 70's and mid 60's. We chose Norwegian because of their easier dinner dress rules and we chose the Jade ... Read More
We chose this cruise length and destinations to avoid Spring Break crowds and see new destinations. We were two couples mid 70's and mid 60's. We chose Norwegian because of their easier dinner dress rules and we chose the Jade because of its medium size. One of us was having trouble walking without a cane before the cruise, so we rented a wheel chair just in case. We used NCL wheel chair assistance in boarding and disembarkation...both went very well and were very helpful. We got to the port at about 11:30 and it was not very crowded and the process for others seemed to go well. With wheelchair assistance, we breezed right through to the pre-boarding waiting area. We did not pre-book any excursions and stayed on the ship in San Juan and Barbados. We took the wheel chair on two locally-arranged mini van excursions without a problem. We had not seen this class of ship since the refurbishment and I really liked the toned-down color scheme (but I did hear a couple of passengers say that they missed the 'jewel" color scheme. The ship was in good shape but with a little wear showing in some places. The cleanliness was very good. We had cruised on 4 prior NCL cruises, so we had a good idea what to expect, and what NCL deleivers is just fine for us. We were able to get the same waiter in the main dinning room each night and this allowed us to build a good and warm relationship...I'm sure that this helped our attitude and enjoyment of the Grand Pacific dinning room. We had the "soda package" and service was better than we have had in the past. However, there were a few bar tenders that seem unhappy to serve just the soda (no commission, I guess). Otherwise, service in all venues was very good. We did not go to every main show, but the ones that we saw were OK to Good. Too much dancing for me...especially in the "Elements" show which was basically an illusionist with 4 illusions with 5 minutes of interpretive dancing between each. The western-themed show was listed as "PG", but we had a hard time figuring out "why". I guess is was the lyrics (all very popular songs) and maybe a dance move or two. I did check the sound level in the main theater several times and it seldom exceeded 80db which was significantly lower level than on some other NCL cruises that we have taken and that was a good thing. The lounge entertainment was basic except for "Manila Soul" cover band which was very good. We happened to listen in on a trivia game and noted that the MC/Announcer had a strong accent that made it very hard to understand the questions. Read Less
Sail Date: March 2019
We chose this ship based on the destination and port of departure. Embarkation and disembarkation were smooth and uneventful. The layout of the ship was a little disjointed. There was almost always seating at the bars and the shows. ... Read More
We chose this ship based on the destination and port of departure. Embarkation and disembarkation were smooth and uneventful. The layout of the ship was a little disjointed. There was almost always seating at the bars and the shows. The specialty dining was impossible to get into if you didn't already have a reservation. The shows were all very good. Not great, but very good. The shore excursion we talked about was not worth the money for sure. Mostly sitting and little real exposure to the island. (Volcano tour St. Lucia) The Bar Staff, was great at The Mixers/Magnums, only marginal at the great outdoors. The Cabin was small but comfortable, more than enough room for how little time we spent in the room. The balcony fit us well. We would take this ship again if the itinerary fit our needs. The food in the restaurants was very good, but the deserts were iffy at best. Read Less
Sail Date: March 2019
Not too much to do, shop or to see. Because of that, I went to the Jacuzzi and sauna almost every day! Food was just ok, when you travel in the big ships you have too many options, here are so restricted, for example no real ice cream ... Read More
Not too much to do, shop or to see. Because of that, I went to the Jacuzzi and sauna almost every day! Food was just ok, when you travel in the big ships you have too many options, here are so restricted, for example no real ice cream station, just the machine, just the vanilla and/or chocolate. Cagneys always its a must, the food was awesome, as always, and the service too. Le Bistro, always good, food was wonderful. La Cucina, below average: slowly, they didn't offered cheese!!! Cabin, Mini Suite, was sooo spacious and with tons of space (we were 4!). I loved the illuminated mirror! My son really enjoyed the bathtub. As I read in the boards, this time I requested an iron, and it was so helpful! The illusionist and his assistant show was super, my kids were in shock with the final number. We really enjoyed all the ports, we will loved if we can stayed more in Puerto Rico, we arrive late. And it would be nice to stop by in our way back to Miami a couple of hours in Great Stirrup Cay. Read Less
Sail Date: March 2019
We sailed on the Jade, which was our 3rd sailing on this ship. The first time, it had just come to TX from Asia. The service was less than desirable, and the ship needed refurbishing. The 2nd time we sailed on her was this past ... Read More
We sailed on the Jade, which was our 3rd sailing on this ship. The first time, it had just come to TX from Asia. The service was less than desirable, and the ship needed refurbishing. The 2nd time we sailed on her was this past November, the unlucky sailing when it broke down and we were stuck in San Juan until we got flown back to Miami on a charter plane. They say the 3rd time is a charm, and it actually was for us as we had a great experience this time. The ship is very nice inside, with warm neutral colors replacing the very bold, bright colors of several years ago. The ship was always very clean, regardless of what part of the ship we were in. The service and friendliness of the crew was for the most part outstanding. We had wonderful service in the Alizar from Solange, and our room steward Vanessa was great. The food was good, however, the main dining room nightly menu seemed to not be as good as on other sailings we taken with NCL. Cagney's was good, as it always is. We also dined at Moderno, and the service was not as good as what we've experienced in the past. They were busy, however, we were short silverware and tongs, it took 10 minutes to get the sides brought to the table even though we'd already had 3 different meat selections offered. The bar service could be stepped up a bit, especially in the casino. Many times there were no servers to be found in the casino - even when they weren't busy. Many in the casino complained about the lack of service while playing at a machine. Some of them would just wander by - without asking or saying anything at all. The line at the Pit Stop at times was very long, and sometimes the servers working in that area were not friendly at all. With that being said, we did have very good service in both of those areas by 2 particular servers when they were working. Overall, it was a very nice trip. The entertainment was great, as it always is on NCL. Still love NCL, but really wish that they would step up in a few areas. The islands were beautiful, weather was great, and we met some really nice people! Read Less
1 Helpful Vote
Sail Date: March 2019
We chose NCL because we had traveled on the Spirit a couple years ago and wanted to take our teenagers on a special trip over Spring Break. We had a total of six people - one mini-suite and one inside cabin. We opted to not do the ... Read More
We chose NCL because we had traveled on the Spirit a couple years ago and wanted to take our teenagers on a special trip over Spring Break. We had a total of six people - one mini-suite and one inside cabin. We opted to not do the specialty dining this cruise (as we didn't think the kids would fully appreciate it) and have our special offers consist of shore excursion credits. POSITIVE: Amazing entertainment/shows each evening. We were all so impressed! NEGATIVE: The smoking policy needs to change on NCL. The ENTIRE, and I mean ENTIRE, sixth floor was overwhelmed with cigarette odor because it is allowed in the casino and the doors were always open. Sometimes this spread through decks seven and five, as well. It was quite bad and an area through which we needed to walk to attend the shows. POSITIVE: Entourage Teens Club - lots of activities and the kids LOVED it. NEGATIVE: Groups of teenagers congregating on the stairs and other common areas when it was closed. Perhaps they can hang out in there during the day? POSITIVE: Steward attentiveness - he knew our names from the very first day! NEGATIVE: We'd never had a mini-suite. Other than the full bathtub, I'm not sure it should qualify for more than a balcony room. Also, we had reserved a mid-ship room and were clearly in the aft portion of the ship. Fortunately, none of my new cruisers got seasick. POSITIVE: The buffet had selections that changed daily and there was more variety than I remember on the last ship. NEGATIVE: The buffet was closed for up to 1 1/2 hours at a time and with our odd shore excursion arrival/departure times, we often arrived and weren't able to eat! While they told us to go to the Topsider's Grill, it also was closed at times. Yikes! NEGATIVE: The ice cream machine was broken off and on throughout the entire cruise! Major bummer for teenagers. POSITIVE: Most shore excursions. Really great experiences (mostly). NEGATIVE: Shore excursion in St. Lucia was TERRIBLE. In fairness, the shore excursion staff had warned us of problems but we booked it anyway. Unknown to us, they sent one of their staff incognito to check it out and tour with us. I didn't know this until I went to report our complaints with the tour. Also, note that they credited our accounts with 20% of our payment for our problems AND it appears they've removed that shore excursion from their list of availability! Read Less
1 Helpful Vote
Sail Date: March 2019
I have never cruised Norwegian and they came highly recommended. There were MANY teens and kids on board making it impossible to get Deck Chairs or even a place to sit on pool Deck. While having an international crew was wonderful, they ... Read More
I have never cruised Norwegian and they came highly recommended. There were MANY teens and kids on board making it impossible to get Deck Chairs or even a place to sit on pool Deck. While having an international crew was wonderful, they had extremely poor command of the English language making communication very difficult at times. Our cabin steward was awesome, very attentive and thorough and made the cruise wonderful kudos to Marvin for being a special part of our cruise. The issues I had were very minor but somewhat annoying when you pay that kind of money. I did my homework and planned my own excursions which were not disappointing at all. The food on the ship was second to none and I never had an issue at a bar, I was always served immediately and the drinks were not weak at all. Our cruise director Jacky was phenomenal and energetic although many of the staff often made negative remarks in regard to their salaries, Norwegian and even some of the guests. The entertainment was top notch for the most part although often times the better entertainers were scheduled in venues that were too small, leaving no seats while others played larger venues with many empty seats.Overall great time but I would not be opposed to trying other Cruise Lines Read Less
Sail Date: March 2019
This was our second time sailing on the Jade. It was an okay experience for us, but unfortunately, our experience with the photography studio and one employee, was so unpleasant that we won’t return. Its quite “scammy”. They say no ... Read More
This was our second time sailing on the Jade. It was an okay experience for us, but unfortunately, our experience with the photography studio and one employee, was so unpleasant that we won’t return. Its quite “scammy”. They say no sitting fee, but the photos will set you back $400 for ONE picture and as high as up to $3000. We were somewhat harassed prior to even boarding the ship by a photographer about booking a session and he proceeded to call us 3 times within an hour once we boarded the ship. We even joked about it feeling like a telemarketer. We finally booked a session with a different photographer, but when we went to purchase the photos ended up speaking with the original photographer we had met and he was VERY rude I think because we had booked with someone else? We went down to purchase our photos ($1899, which is ridiculous anyway) and ended up not purchasing any photographs because he was so rude to us and we just couldn’t believe we were about to spend that much money and he was speaking to us so poorly. Total disappointment and its a horrible memory from our cruise. After 11 years of cruising with NCL this is the first time we have ever gotten off a cruise with absolutely no photos at all. Save yourself some $, time and the risk of being treated poorly and just use the photographers around the ship and steer clear from the photography studio. Le Bistro was the best restaurant, with the best service. The painting classes are fun, but make sure you register early if you want to participate as they get filled up very quickly! Make all of your dining reservations prior to boarding or you will have a hard time making reservations once you're on board. There was a Neil Diamond tribute that was very good and a piano player who was also very talented. The children’s club was good and my children enjoyed going, but the program really never changes much so if you’re a frequent cruiser it gets boring. Unfortunately, be careful if you are a latitudes member. NCL does not do a good job at giving you things that you should be receiving. We had to ask for everything. We are Platinum Plus so we get little things like water bottles etc. we had to ask for them. We should have gotten chocolate covered strawberries which we never received. The photo discount does not apply to the photo studio (keep that in mind) it doesn’t state that ANyWHERE. Read Less
1 Helpful Vote
Sail Date: March 2019
I'm platinum on NCL and Carnival. I prefer not to fly so I generally cruise out of NY or Baltimore. I chose this cruise as it was my 50th bday and didn't want to do the usual 7 day cruise to the Bahamas. I took my entire ... Read More
I'm platinum on NCL and Carnival. I prefer not to fly so I generally cruise out of NY or Baltimore. I chose this cruise as it was my 50th bday and didn't want to do the usual 7 day cruise to the Bahamas. I took my entire family on this trip (8 of us) and 3 friends came as well. I upgraded to a 2 bedroom suite on the private Haven floor, room 14006. My family, friends, and I had an excellent time. The food was great. Service in the Grand Pacific dining room the 1st night didn't go so well, but we'll chuck it up to our large group and 1st cruise night issues. My only 2 complaints are: 1. They skipped the last port of St Thomas Mon 3/25/19 because they were expecting a storm on Wednesday and wanted to get ahead of it. Other passengers stated they were on this same cruise before and the same thing supposedly happened. 2. We were supposed to arrive back in NY at 10am. I had hired a limo service to pick us up at 11am. We arrived in NY at 6am and they MADE us get off the ship BY 10am (the time we were SUPPOSED to arrive) so my family and friends had to stand outside for over an hour in 40 degree cold waiting for our ride from PA because NCL didn't stick to their own itinerary & because the inside terminal was closed due to the ship not picking up any new passengers as the ship was repositioning to Boston. This was my 7th time on the NCL Gem. I enjoy this ship. I truly enjoy the Haven and have sailed in that type of room often. I did have an excellent 50th birthday, my family truly enjoyed themselves. However an otherwise perfect cruise was tainted by an inconvenient, avoidable, and frustrating debarkation. Read Less
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