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Cruise Ratings
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Sail Date: March 2019
Before our cruise, I read a lot of reviews on the Norwegian Jade. I have only been on a couple cruises, so I am not as seasoned as many are. But from all the reviews that complain of cold food, or bad food, or lack of service, I was ... Read More
Before our cruise, I read a lot of reviews on the Norwegian Jade. I have only been on a couple cruises, so I am not as seasoned as many are. But from all the reviews that complain of cold food, or bad food, or lack of service, I was expecting a horrible experience. But I found that for the price I paid for the cruise it was a pretty solid experience. The food was fine, sort of like Golden Corral (for the Americans reading this). Not awesome, but not horrible. There were often repeat dishes in the restaurants, but there were so many it was easy to not repeat our meals. I enjoyed our ocean view room as well. I was not impressed with the entertainment in the Stardust theater. For a family cruise I thought much of the dancing was unnecessarily loaded with sexual overtones (why did the one dancer need to take her top off at the end of one of those numbers?) The people who performed were very talented, but I didn't find that the hype of the shows lived up to the reality. The guitarist, Dave McHugh, who played at various places on the ship, was easily the most popular consistent entertainer. You had to show up early for his events if you wanted a seat. Yes, the pool area was always packed on days at sea. If you didn't have a chair by 9 AM, you'd likely have to get lucky and find one when someone gave it up. It's kind of a bummer, but it's what I expected. All in all, I'd do it again for the price I paid (maybe just for the privilege of getting a mojito from Jimmy at the Sugarcane bar!). I loved how Norwegian was very conscious of germs, and always were waiting to spray our hands any time we entered the ship or a dining area. I'm not much of a night owl (and wasn't enjoying the Stardust entertainment), so I enjoyed the in-room movies on several evenings. I wished I'd brought some of my own on my laptop, as there weren't many movies, and they just rotated. I think we saw parts of one movie four different times, while some of the movies I would have liked to see were running in the daytime and never shown in the evenings. Read Less
Sail Date: March 2019
We chose this cruise length and destinations to avoid Spring Break crowds and see new destinations. We were two couples mid 70's and mid 60's. We chose Norwegian because of their easier dinner dress rules and we chose the Jade ... Read More
We chose this cruise length and destinations to avoid Spring Break crowds and see new destinations. We were two couples mid 70's and mid 60's. We chose Norwegian because of their easier dinner dress rules and we chose the Jade because of its medium size. One of us was having trouble walking without a cane before the cruise, so we rented a wheel chair just in case. We used NCL wheel chair assistance in boarding and disembarkation...both went very well and were very helpful. We got to the port at about 11:30 and it was not very crowded and the process for others seemed to go well. With wheelchair assistance, we breezed right through to the pre-boarding waiting area. We did not pre-book any excursions and stayed on the ship in San Juan and Barbados. We took the wheel chair on two locally-arranged mini van excursions without a problem. We had not seen this class of ship since the refurbishment and I really liked the toned-down color scheme (but I did hear a couple of passengers say that they missed the 'jewel" color scheme. The ship was in good shape but with a little wear showing in some places. The cleanliness was very good. We had cruised on 4 prior NCL cruises, so we had a good idea what to expect, and what NCL deleivers is just fine for us. We were able to get the same waiter in the main dinning room each night and this allowed us to build a good and warm relationship...I'm sure that this helped our attitude and enjoyment of the Grand Pacific dinning room. We had the "soda package" and service was better than we have had in the past. However, there were a few bar tenders that seem unhappy to serve just the soda (no commission, I guess). Otherwise, service in all venues was very good. We did not go to every main show, but the ones that we saw were OK to Good. Too much dancing for me...especially in the "Elements" show which was basically an illusionist with 4 illusions with 5 minutes of interpretive dancing between each. The western-themed show was listed as "PG", but we had a hard time figuring out "why". I guess is was the lyrics (all very popular songs) and maybe a dance move or two. I did check the sound level in the main theater several times and it seldom exceeded 80db which was significantly lower level than on some other NCL cruises that we have taken and that was a good thing. The lounge entertainment was basic except for "Manila Soul" cover band which was very good. We happened to listen in on a trivia game and noted that the MC/Announcer had a strong accent that made it very hard to understand the questions. Read Less
Sail Date: March 2019
We chose this ship based on the destination and port of departure. Embarkation and disembarkation were smooth and uneventful. The layout of the ship was a little disjointed. There was almost always seating at the bars and the shows. ... Read More
We chose this ship based on the destination and port of departure. Embarkation and disembarkation were smooth and uneventful. The layout of the ship was a little disjointed. There was almost always seating at the bars and the shows. The specialty dining was impossible to get into if you didn't already have a reservation. The shows were all very good. Not great, but very good. The shore excursion we talked about was not worth the money for sure. Mostly sitting and little real exposure to the island. (Volcano tour St. Lucia) The Bar Staff, was great at The Mixers/Magnums, only marginal at the great outdoors. The Cabin was small but comfortable, more than enough room for how little time we spent in the room. The balcony fit us well. We would take this ship again if the itinerary fit our needs. The food in the restaurants was very good, but the deserts were iffy at best. Read Less
Sail Date: March 2019
Not too much to do, shop or to see. Because of that, I went to the Jacuzzi and sauna almost every day! Food was just ok, when you travel in the big ships you have too many options, here are so restricted, for example no real ice cream ... Read More
Not too much to do, shop or to see. Because of that, I went to the Jacuzzi and sauna almost every day! Food was just ok, when you travel in the big ships you have too many options, here are so restricted, for example no real ice cream station, just the machine, just the vanilla and/or chocolate. Cagneys always its a must, the food was awesome, as always, and the service too. Le Bistro, always good, food was wonderful. La Cucina, below average: slowly, they didn't offered cheese!!! Cabin, Mini Suite, was sooo spacious and with tons of space (we were 4!). I loved the illuminated mirror! My son really enjoyed the bathtub. As I read in the boards, this time I requested an iron, and it was so helpful! The illusionist and his assistant show was super, my kids were in shock with the final number. We really enjoyed all the ports, we will loved if we can stayed more in Puerto Rico, we arrive late. And it would be nice to stop by in our way back to Miami a couple of hours in Great Stirrup Cay. Read Less
Sail Date: March 2019
We sailed on the Jade, which was our 3rd sailing on this ship. The first time, it had just come to TX from Asia. The service was less than desirable, and the ship needed refurbishing. The 2nd time we sailed on her was this past ... Read More
We sailed on the Jade, which was our 3rd sailing on this ship. The first time, it had just come to TX from Asia. The service was less than desirable, and the ship needed refurbishing. The 2nd time we sailed on her was this past November, the unlucky sailing when it broke down and we were stuck in San Juan until we got flown back to Miami on a charter plane. They say the 3rd time is a charm, and it actually was for us as we had a great experience this time. The ship is very nice inside, with warm neutral colors replacing the very bold, bright colors of several years ago. The ship was always very clean, regardless of what part of the ship we were in. The service and friendliness of the crew was for the most part outstanding. We had wonderful service in the Alizar from Solange, and our room steward Vanessa was great. The food was good, however, the main dining room nightly menu seemed to not be as good as on other sailings we taken with NCL. Cagney's was good, as it always is. We also dined at Moderno, and the service was not as good as what we've experienced in the past. They were busy, however, we were short silverware and tongs, it took 10 minutes to get the sides brought to the table even though we'd already had 3 different meat selections offered. The bar service could be stepped up a bit, especially in the casino. Many times there were no servers to be found in the casino - even when they weren't busy. Many in the casino complained about the lack of service while playing at a machine. Some of them would just wander by - without asking or saying anything at all. The line at the Pit Stop at times was very long, and sometimes the servers working in that area were not friendly at all. With that being said, we did have very good service in both of those areas by 2 particular servers when they were working. Overall, it was a very nice trip. The entertainment was great, as it always is on NCL. Still love NCL, but really wish that they would step up in a few areas. The islands were beautiful, weather was great, and we met some really nice people! Read Less
1 Helpful Vote
Sail Date: March 2019
We chose NCL because we had traveled on the Spirit a couple years ago and wanted to take our teenagers on a special trip over Spring Break. We had a total of six people - one mini-suite and one inside cabin. We opted to not do the ... Read More
We chose NCL because we had traveled on the Spirit a couple years ago and wanted to take our teenagers on a special trip over Spring Break. We had a total of six people - one mini-suite and one inside cabin. We opted to not do the specialty dining this cruise (as we didn't think the kids would fully appreciate it) and have our special offers consist of shore excursion credits. POSITIVE: Amazing entertainment/shows each evening. We were all so impressed! NEGATIVE: The smoking policy needs to change on NCL. The ENTIRE, and I mean ENTIRE, sixth floor was overwhelmed with cigarette odor because it is allowed in the casino and the doors were always open. Sometimes this spread through decks seven and five, as well. It was quite bad and an area through which we needed to walk to attend the shows. POSITIVE: Entourage Teens Club - lots of activities and the kids LOVED it. NEGATIVE: Groups of teenagers congregating on the stairs and other common areas when it was closed. Perhaps they can hang out in there during the day? POSITIVE: Steward attentiveness - he knew our names from the very first day! NEGATIVE: We'd never had a mini-suite. Other than the full bathtub, I'm not sure it should qualify for more than a balcony room. Also, we had reserved a mid-ship room and were clearly in the aft portion of the ship. Fortunately, none of my new cruisers got seasick. POSITIVE: The buffet had selections that changed daily and there was more variety than I remember on the last ship. NEGATIVE: The buffet was closed for up to 1 1/2 hours at a time and with our odd shore excursion arrival/departure times, we often arrived and weren't able to eat! While they told us to go to the Topsider's Grill, it also was closed at times. Yikes! NEGATIVE: The ice cream machine was broken off and on throughout the entire cruise! Major bummer for teenagers. POSITIVE: Most shore excursions. Really great experiences (mostly). NEGATIVE: Shore excursion in St. Lucia was TERRIBLE. In fairness, the shore excursion staff had warned us of problems but we booked it anyway. Unknown to us, they sent one of their staff incognito to check it out and tour with us. I didn't know this until I went to report our complaints with the tour. Also, note that they credited our accounts with 20% of our payment for our problems AND it appears they've removed that shore excursion from their list of availability! Read Less
1 Helpful Vote
Sail Date: March 2019
I have never cruised Norwegian and they came highly recommended. There were MANY teens and kids on board making it impossible to get Deck Chairs or even a place to sit on pool Deck. While having an international crew was wonderful, they ... Read More
I have never cruised Norwegian and they came highly recommended. There were MANY teens and kids on board making it impossible to get Deck Chairs or even a place to sit on pool Deck. While having an international crew was wonderful, they had extremely poor command of the English language making communication very difficult at times. Our cabin steward was awesome, very attentive and thorough and made the cruise wonderful kudos to Marvin for being a special part of our cruise. The issues I had were very minor but somewhat annoying when you pay that kind of money. I did my homework and planned my own excursions which were not disappointing at all. The food on the ship was second to none and I never had an issue at a bar, I was always served immediately and the drinks were not weak at all. Our cruise director Jacky was phenomenal and energetic although many of the staff often made negative remarks in regard to their salaries, Norwegian and even some of the guests. The entertainment was top notch for the most part although often times the better entertainers were scheduled in venues that were too small, leaving no seats while others played larger venues with many empty seats.Overall great time but I would not be opposed to trying other Cruise Lines Read Less
Sail Date: March 2019
First cruise as Platinum Lattitude member. It was wonderful. Great itinerary on a great ship with great staff. They all were very friendly and helpful! Welcomed us back like one of the family. Met and several spoke with Hotel Director, ... Read More
First cruise as Platinum Lattitude member. It was wonderful. Great itinerary on a great ship with great staff. They all were very friendly and helpful! Welcomed us back like one of the family. Met and several spoke with Hotel Director, Vitor and F&B Director, Ross. They both answered questions and shared their experiences. We wrote a thank you note to Ross telling him how great the food was on board both in the buffet and specialty restaurants. He stopped by the next night while we were dining to thank us in person! Vitor spent about 15 minutes telling us about Alaska and sharing his photos. Food was absolutely delicious everywhere on the Jade. The entertainment was awesome and we thoroughly enjoyed. Our interior room was fine. We like the fact that the sun does not wake us in the morning. We truly enjoyed Cagney’s three times, LaCucino twice and LeBistro twice. In La Cucino, our server, Shekhar and Maitre ‘D, Charles McLean were fantastic! The best dessert was in LeBistro where Dusan and Cliffton were excellent! Ruth Gomez was our stewardess and took very good care of us ! Each time that we sail on NCL it is like coming back to our family and each time we leave, we say that our next vacation will not be as good! But each time we end our cruise, it seems to have propelled our expectations to the top, once again! We love the Cruise Next program and educate fellow cruiser on how great the program is. We love NCL and make sure all our friends are aware of the awesome time we have whenever we sail with NCL!! Read Less
Sail Date: March 2019
This was our first cruise and we were not disappointed. Embarcation was very efficient although a bit slow having so many people to check in but once on board, our holiday truly began. We made our way to O’Sheehans which we were told ... Read More
This was our first cruise and we were not disappointed. Embarcation was very efficient although a bit slow having so many people to check in but once on board, our holiday truly began. We made our way to O’Sheehans which we were told wouldn’t be as busy as the buffet restaurants and had a lovely lunch. Our suitcases were taken from us when we got off the bus and they reached our cabin before 2pm. We were on deck 10 room 10074 mid ship with a balcony (our own bit of private heaven). The stateroom was lovely and more spacious than I thought it would be, very well appointed and very quiet. Our steward Sagar introduced himself and he was a lovely person, nothing was too much trouble and of course we had a different towel animal each night. All staff were very friendly and helpful. Entertainment was good at times and not to our taste at other times. For example, the violinist in the main theatre was a little bit boring and we left half way through but there was always something going on in diffierent venues throughout the ship. The Elements show is not to be missed and was spectacular, this takes place on the second last night on board. We didn’t go to the white party so can’t comment on that. Eating, we didn’t get to experience any of the A la carte restaurants as they were fully booked but we went to all the complimentary restaurants and had absolutely no complaints about the food or the service. The ship is spotless and is endlessly being cleaned, especially the eating places. We had about 3.5 days at sea and we found a sun lounger and relaxed on those days but they were quite tightly packed together. Disembarking day went pretty smoothly. We had a Miami City Tour and shopping at aventura mall excursion booked to keep us occupied before our 5pm flight home, I would probably just do the city tour only if was doing it again as all we did at the mall was have lunch which we could have got at the airport and for the extra cost it wasn’t worth it. Overall, we had a brilliant first cruise and since coming home, I’m looking for our next one. Read Less
1 Helpful Vote
Sail Date: March 2019
This was a "re-do" Cruise from credit we received from a cruise we originally had booked during Thanksgiving 2018. During that cruise, our ship broke down in Puerto Rico and we stayed on the ship for two days. NCL somehow got ... Read More
This was a "re-do" Cruise from credit we received from a cruise we originally had booked during Thanksgiving 2018. During that cruise, our ship broke down in Puerto Rico and we stayed on the ship for two days. NCL somehow got us home safely during the busiest travel time of the year. On this cruise, it was the same itinerary and we looked forward to completing it. Overall, we had so much fun and really enjoyed the Cruise staff, the ship and shore excursions! Both embarkation and disembarkation went smooth and both were quick. We had no issues. This was the first time we booked an obstructed ocean-view cabin (#8558). We were pleasantly surprised. We could still see the ocean and the ports. The only issue was that we were directly over the Bliss Lounge and could hear Karaoke night throughout the cruise. It was kind of humorous. The dining and entertainment on the ship was outstanding and we did not have any bad experiences. Read Less
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