Sail Date: March 2019
This was our first cruise and we were not disappointed. Embarcation was very efficient although a bit slow having so many people to check in but once on board, our holiday truly began. We made our way to O’Sheehans which we were told ... Read More
This was our first cruise and we were not disappointed. Embarcation was very efficient although a bit slow having so many people to check in but once on board, our holiday truly began. We made our way to O’Sheehans which we were told wouldn’t be as busy as the buffet restaurants and had a lovely lunch. Our suitcases were taken from us when we got off the bus and they reached our cabin before 2pm. We were on deck 10 room 10074 mid ship with a balcony (our own bit of private heaven). The stateroom was lovely and more spacious than I thought it would be, very well appointed and very quiet. Our steward Sagar introduced himself and he was a lovely person, nothing was too much trouble and of course we had a different towel animal each night. All staff were very friendly and helpful. Entertainment was good at times and not to our taste at other times. For example, the violinist in the main theatre was a little bit boring and we left half way through but there was always something going on in diffierent venues throughout the ship. The Elements show is not to be missed and was spectacular, this takes place on the second last night on board. We didn’t go to the white party so can’t comment on that. Eating, we didn’t get to experience any of the A la carte restaurants as they were fully booked but we went to all the complimentary restaurants and had absolutely no complaints about the food or the service. The ship is spotless and is endlessly being cleaned, especially the eating places. We had about 3.5 days at sea and we found a sun lounger and relaxed on those days but they were quite tightly packed together. Disembarking day went pretty smoothly. We had a Miami City Tour and shopping at aventura mall excursion booked to keep us occupied before our 5pm flight home, I would probably just do the city tour only if was doing it again as all we did at the mall was have lunch which we could have got at the airport and for the extra cost it wasn’t worth it. Overall, we had a brilliant first cruise and since coming home, I’m looking for our next one. Read Less
Sail Date: March 2019
This was our second time sailing on the Jade. It was an okay experience for us, but unfortunately, our experience with the photography studio and one employee, was so unpleasant that we won’t return. Its quite “scammy”. They say no ... Read More
This was our second time sailing on the Jade. It was an okay experience for us, but unfortunately, our experience with the photography studio and one employee, was so unpleasant that we won’t return. Its quite “scammy”. They say no sitting fee, but the photos will set you back $400 for ONE picture and as high as up to $3000. We were somewhat harassed prior to even boarding the ship by a photographer about booking a session and he proceeded to call us 3 times within an hour once we boarded the ship. We even joked about it feeling like a telemarketer. We finally booked a session with a different photographer, but when we went to purchase the photos ended up speaking with the original photographer we had met and he was VERY rude I think because we had booked with someone else? We went down to purchase our photos ($1899, which is ridiculous anyway) and ended up not purchasing any photographs because he was so rude to us and we just couldn’t believe we were about to spend that much money and he was speaking to us so poorly. Total disappointment and its a horrible memory from our cruise. After 11 years of cruising with NCL this is the first time we have ever gotten off a cruise with absolutely no photos at all. Save yourself some $, time and the risk of being treated poorly and just use the photographers around the ship and steer clear from the photography studio. Le Bistro was the best restaurant, with the best service. The painting classes are fun, but make sure you register early if you want to participate as they get filled up very quickly! Make all of your dining reservations prior to boarding or you will have a hard time making reservations once you're on board. There was a Neil Diamond tribute that was very good and a piano player who was also very talented. The children’s club was good and my children enjoyed going, but the program really never changes much so if you’re a frequent cruiser it gets boring. Unfortunately, be careful if you are a latitudes member. NCL does not do a good job at giving you things that you should be receiving. We had to ask for everything. We are Platinum Plus so we get little things like water bottles etc. we had to ask for them. We should have gotten chocolate covered strawberries which we never received. The photo discount does not apply to the photo studio (keep that in mind) it doesn’t state that ANyWHERE. Read Less
2 Helpful Votes
Sail Date: March 2019
It was the most average of cruises... in the past NCL has wowed me but not this time. Usually, the food is my favorite part but again, I think they have begun finding new ways to cut corners and make more money and sadly for the first ... Read More
It was the most average of cruises... in the past NCL has wowed me but not this time. Usually, the food is my favorite part but again, I think they have begun finding new ways to cut corners and make more money and sadly for the first time I felt it was in the food department :/ The shows were the least amazing that I've seen from them EXCEPT the comedian... he had me rolling and especially at his uncensored show :) Will give NCL another shot (cause I have the discounted deposits) on another itinerary and hope this was a fluke... Pro's Sail Away from Miami The Itinerary of islands Room was pleasant FOUR plus beaches within walking distance from ship which worked out great with my instant pop up canopy / tent for shade = no umbrella rental required ;) Cons Lack Luster shows as compared to their newer ships Food quality was down a bit Food Service was spotty at times Read Less
1 Helpful Vote
Sail Date: March 2019
This was a "re-do" Cruise from credit we received from a cruise we originally had booked during Thanksgiving 2018. During that cruise, our ship broke down in Puerto Rico and we stayed on the ship for two days. NCL somehow got ... Read More
This was a "re-do" Cruise from credit we received from a cruise we originally had booked during Thanksgiving 2018. During that cruise, our ship broke down in Puerto Rico and we stayed on the ship for two days. NCL somehow got us home safely during the busiest travel time of the year. On this cruise, it was the same itinerary and we looked forward to completing it. Overall, we had so much fun and really enjoyed the Cruise staff, the ship and shore excursions! Both embarkation and disembarkation went smooth and both were quick. We had no issues. This was the first time we booked an obstructed ocean-view cabin (#8558). We were pleasantly surprised. We could still see the ocean and the ports. The only issue was that we were directly over the Bliss Lounge and could hear Karaoke night throughout the cruise. It was kind of humorous. The dining and entertainment on the ship was outstanding and we did not have any bad experiences. Read Less
1 Helpful Vote
Sail Date: March 2019
I have never cruised Norwegian and they came highly recommended. There were MANY teens and kids on board making it impossible to get Deck Chairs or even a place to sit on pool Deck. While having an international crew was wonderful, they ... Read More
I have never cruised Norwegian and they came highly recommended. There were MANY teens and kids on board making it impossible to get Deck Chairs or even a place to sit on pool Deck. While having an international crew was wonderful, they had extremely poor command of the English language making communication very difficult at times. Our cabin steward was awesome, very attentive and thorough and made the cruise wonderful kudos to Marvin for being a special part of our cruise. The issues I had were very minor but somewhat annoying when you pay that kind of money. I did my homework and planned my own excursions which were not disappointing at all. The food on the ship was second to none and I never had an issue at a bar, I was always served immediately and the drinks were not weak at all. Our cruise director Jacky was phenomenal and energetic although many of the staff often made negative remarks in regard to their salaries, Norwegian and even some of the guests. The entertainment was top notch for the most part although often times the better entertainers were scheduled in venues that were too small, leaving no seats while others played larger venues with many empty seats.Overall great time but I would not be opposed to trying other Cruise Lines Read Less
1 Helpful Vote
Sail Date: March 2019
We chose NCL because we had traveled on the Spirit a couple years ago and wanted to take our teenagers on a special trip over Spring Break. We had a total of six people - one mini-suite and one inside cabin. We opted to not do the ... Read More
We chose NCL because we had traveled on the Spirit a couple years ago and wanted to take our teenagers on a special trip over Spring Break. We had a total of six people - one mini-suite and one inside cabin. We opted to not do the specialty dining this cruise (as we didn't think the kids would fully appreciate it) and have our special offers consist of shore excursion credits. POSITIVE: Amazing entertainment/shows each evening. We were all so impressed! NEGATIVE: The smoking policy needs to change on NCL. The ENTIRE, and I mean ENTIRE, sixth floor was overwhelmed with cigarette odor because it is allowed in the casino and the doors were always open. Sometimes this spread through decks seven and five, as well. It was quite bad and an area through which we needed to walk to attend the shows. POSITIVE: Entourage Teens Club - lots of activities and the kids LOVED it. NEGATIVE: Groups of teenagers congregating on the stairs and other common areas when it was closed. Perhaps they can hang out in there during the day? POSITIVE: Steward attentiveness - he knew our names from the very first day! NEGATIVE: We'd never had a mini-suite. Other than the full bathtub, I'm not sure it should qualify for more than a balcony room. Also, we had reserved a mid-ship room and were clearly in the aft portion of the ship. Fortunately, none of my new cruisers got seasick. POSITIVE: The buffet had selections that changed daily and there was more variety than I remember on the last ship. NEGATIVE: The buffet was closed for up to 1 1/2 hours at a time and with our odd shore excursion arrival/departure times, we often arrived and weren't able to eat! While they told us to go to the Topsider's Grill, it also was closed at times. Yikes! NEGATIVE: The ice cream machine was broken off and on throughout the entire cruise! Major bummer for teenagers. POSITIVE: Most shore excursions. Really great experiences (mostly). NEGATIVE: Shore excursion in St. Lucia was TERRIBLE. In fairness, the shore excursion staff had warned us of problems but we booked it anyway. Unknown to us, they sent one of their staff incognito to check it out and tour with us. I didn't know this until I went to report our complaints with the tour. Also, note that they credited our accounts with 20% of our payment for our problems AND it appears they've removed that shore excursion from their list of availability! Read Less
Sail Date: March 2019
We sailed on the Jade, which was our 3rd sailing on this ship. The first time, it had just come to TX from Asia. The service was less than desirable, and the ship needed refurbishing. The 2nd time we sailed on her was this past ... Read More
We sailed on the Jade, which was our 3rd sailing on this ship. The first time, it had just come to TX from Asia. The service was less than desirable, and the ship needed refurbishing. The 2nd time we sailed on her was this past November, the unlucky sailing when it broke down and we were stuck in San Juan until we got flown back to Miami on a charter plane. They say the 3rd time is a charm, and it actually was for us as we had a great experience this time. The ship is very nice inside, with warm neutral colors replacing the very bold, bright colors of several years ago. The ship was always very clean, regardless of what part of the ship we were in. The service and friendliness of the crew was for the most part outstanding. We had wonderful service in the Alizar from Solange, and our room steward Vanessa was great. The food was good, however, the main dining room nightly menu seemed to not be as good as on other sailings we taken with NCL. Cagney's was good, as it always is. We also dined at Moderno, and the service was not as good as what we've experienced in the past. They were busy, however, we were short silverware and tongs, it took 10 minutes to get the sides brought to the table even though we'd already had 3 different meat selections offered. The bar service could be stepped up a bit, especially in the casino. Many times there were no servers to be found in the casino - even when they weren't busy. Many in the casino complained about the lack of service while playing at a machine. Some of them would just wander by - without asking or saying anything at all. The line at the Pit Stop at times was very long, and sometimes the servers working in that area were not friendly at all. With that being said, we did have very good service in both of those areas by 2 particular servers when they were working. Overall, it was a very nice trip. The entertainment was great, as it always is on NCL. Still love NCL, but really wish that they would step up in a few areas. The islands were beautiful, weather was great, and we met some really nice people! Read Less
Sail Date: March 2019
First cruise as Platinum Lattitude member. It was wonderful. Great itinerary on a great ship with great staff. They all were very friendly and helpful! Welcomed us back like one of the family. Met and several spoke with Hotel Director, ... Read More
First cruise as Platinum Lattitude member. It was wonderful. Great itinerary on a great ship with great staff. They all were very friendly and helpful! Welcomed us back like one of the family. Met and several spoke with Hotel Director, Vitor and F&B Director, Ross. They both answered questions and shared their experiences. We wrote a thank you note to Ross telling him how great the food was on board both in the buffet and specialty restaurants. He stopped by the next night while we were dining to thank us in person! Vitor spent about 15 minutes telling us about Alaska and sharing his photos. Food was absolutely delicious everywhere on the Jade. The entertainment was awesome and we thoroughly enjoyed. Our interior room was fine. We like the fact that the sun does not wake us in the morning. We truly enjoyed Cagney’s three times, LaCucino twice and LeBistro twice. In La Cucino, our server, Shekhar and Maitre ‘D, Charles McLean were fantastic! The best dessert was in LeBistro where Dusan and Cliffton were excellent! Ruth Gomez was our stewardess and took very good care of us ! Each time that we sail on NCL it is like coming back to our family and each time we leave, we say that our next vacation will not be as good! But each time we end our cruise, it seems to have propelled our expectations to the top, once again! We love the Cruise Next program and educate fellow cruiser on how great the program is. We love NCL and make sure all our friends are aware of the awesome time we have whenever we sail with NCL!! Read Less
Sail Date: March 2019
Not too much to do, shop or to see. Because of that, I went to the Jacuzzi and sauna almost every day! Food was just ok, when you travel in the big ships you have too many options, here are so restricted, for example no real ice cream ... Read More
Not too much to do, shop or to see. Because of that, I went to the Jacuzzi and sauna almost every day! Food was just ok, when you travel in the big ships you have too many options, here are so restricted, for example no real ice cream station, just the machine, just the vanilla and/or chocolate. Cagneys always its a must, the food was awesome, as always, and the service too. Le Bistro, always good, food was wonderful. La Cucina, below average: slowly, they didn't offered cheese!!! Cabin, Mini Suite, was sooo spacious and with tons of space (we were 4!). I loved the illuminated mirror! My son really enjoyed the bathtub. As I read in the boards, this time I requested an iron, and it was so helpful! The illusionist and his assistant show was super, my kids were in shock with the final number. We really enjoyed all the ports, we will loved if we can stayed more in Puerto Rico, we arrive late. And it would be nice to stop by in our way back to Miami a couple of hours in Great Stirrup Cay. Read Less
Sail Date: March 2019
We chose this ship based on the destination and port of departure. Embarkation and disembarkation were smooth and uneventful. The layout of the ship was a little disjointed. There was almost always seating at the bars and the shows. ... Read More
We chose this ship based on the destination and port of departure. Embarkation and disembarkation were smooth and uneventful. The layout of the ship was a little disjointed. There was almost always seating at the bars and the shows. The specialty dining was impossible to get into if you didn't already have a reservation. The shows were all very good. Not great, but very good. The shore excursion we talked about was not worth the money for sure. Mostly sitting and little real exposure to the island. (Volcano tour St. Lucia) The Bar Staff, was great at The Mixers/Magnums, only marginal at the great outdoors. The Cabin was small but comfortable, more than enough room for how little time we spent in the room. The balcony fit us well. We would take this ship again if the itinerary fit our needs. The food in the restaurants was very good, but the deserts were iffy at best. Read Less
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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