6 Helpful Votes
Sail Date: May 2019
This is a repositioning itinerary, with a unique combination of Norway and Iceland. The detour via Scotland was something I was less interested in, especially Inverness. The Getaway just came out of a 2-week upgrade in the dry dock, and ... Read More
This is a repositioning itinerary, with a unique combination of Norway and Iceland. The detour via Scotland was something I was less interested in, especially Inverness. The Getaway just came out of a 2-week upgrade in the dry dock, and there was still a new-carpet smell. The trip started off badly - due to some vague explanation of delayed supplies, we left Copenhagen 5 hours late, and because this time could not be made up we had a day at sea the next day rather than the planned first stop at Haugesund, Norway. There is no excuse for this bad planning, and the only compensation we got was $50 per cabin!!! On the way back, there was another unplanned day at sea - we made it almost to Inverness, but then the captain made a U-turn because he felt the wind was too strong for the narrow strait. In return he promised an early arrival in Edinburgh, but it too was a disaster - the ship anchored way out from port and because there were few tenders available there was a minimum of 2 hours wait to get to and from shore. An additional minor gripe - the vertical water slides were broken the whole trip. Food and entertainment were fine. Because of the cold weather the outdoor space was hardly used, making for crowded conditions indoor, esp. the atrium. The wait times at the sit-down restaurants were quite long - often 40 minutes to be seated, and 2 hours from ordering to desert. Read Less
1 Helpful Vote
Sail Date: April 2019
Around a week before our start date, NCL changed the itinerary by reducing the cruise from 12 to 10 nights and removing La Harve and Zeebrugge. A few days later it changed again adding La Harve and Zeebrugge again but removing the Azores ... Read More
Around a week before our start date, NCL changed the itinerary by reducing the cruise from 12 to 10 nights and removing La Harve and Zeebrugge. A few days later it changed again adding La Harve and Zeebrugge again but removing the Azores and Portland. So before the cruise started we had to re-arrange travel and could only claims our expenses back after the start of the cruise. Once onboard a lot of the shows required everyone to book in advance and then queue up 30 minutes before the show starts. If you didn't manage to book in advance you had to queue even longer. The issue was there was no organisation of the queue, so people who hadn’t booked were in the wrong queue and vice versa. Once they decided to open the door to the theatre or headliners everybody needed their cruise card to be scanned, slowing down the process even more. The most stupid part of the process, is that it wasn’t for all shows. The shows that didn’t require booking as you may have guessed were very well organised and nobody had to queue at all. A plus point on the entertainment for us was duelling pianos at the Headliners bar and you didn’t need to book it. The food was generally quite good, but there were problems with service. Sometimes very slow then other times too quick, we had main meals arrive, while we were still eating starters, toast arrived after we had eaten breakfast and there are other examples. Two days before we left the ship, we informed customer services that we had a early flight and needed to leave early but the earliest time they would give us is 8.15 unless we paid them $72(55ish) to book a transfer to Southampton airport which is about 6 miles away and a £27 taxi ride. We started the leave the ship at 8.15, but didn’t get off until 9.15 and our flight was at 10.25. Despite the inadequacies of NCL we arrived at the airport at 9.40, 15 minutes after luggage drop off. But Southampton airport was great and we still managed to get our flight. Overall we enjoyed the cruise, but would have preferred the itinerary we originally booked, better organisation in the restaurants, no booking for any of the free shows and a guest services team that listened. Read Less
4 Helpful Votes
Sail Date: April 2019
I chose this cruise to spend 12 days on vacation. It was my second NCL transatlantic experience and I had a great time on the first. I expected four nice ports and lots of relaxing, fun days at sea. A week before we sailed we were ... Read More
I chose this cruise to spend 12 days on vacation. It was my second NCL transatlantic experience and I had a great time on the first. I expected four nice ports and lots of relaxing, fun days at sea. A week before we sailed we were informed that we were cut to ten days, with two marginal at best ports. After much noise we got two better ports back, but the chaos caused by the changes were not worth the trouble. The changes caused a massive amount of upheaval and required multiple visits to the guest services and shore excursions desks to try to correct overcharges, cancelled excursions, etc. After being reassured for four days that I was on the list for a shore excursion I had booked and paid for, when tickets were issued to others I was told I had in fact not made the list and was out of luck. Not even an apology. There were not enough excursions for the number of passengers and the port changes were not planned for or handled well. I have a mobility issue that prevents long walks, multiple stairs, etc, but I do not need a wheelchair or other assistive device. There were minimal excursions planned at "Level 1" and the online sales descriptions were not complete. On the ship I was told I could not participate in the other two I had booked that I had been rebooked for because of the physical requirements. The only excuse given was "it's Europe". Again, not even "sorry". I am still waiting for refunds for the shore excursions that were taken away. We were redirected to a more northern shipping lane, resulting in it being too cold to spend any time outside. Almost 4000 people were crammed into the indoor spaces, resulting in MANY passengers coughing and reporting respiratory infections. One major annoyance was that from what some passengers reported, a very large block of rooms was sold at a low price to a large group of rude, unpleasant people. This group mostly pretended not to speak English as the pushed through lines and led their friends past people who'd been waiting patiently. They overwhelmed public spaces and the Garden Cafe, taking up full tables of seating all day, refusing to share, pushing through lines and hoarding food. They took over spaces with events scheduled for their own purposes and ignored requests to allow the events to take place. I personally witnessed this at least twice. The staff worked hard to deal with the changes and angry guests. There were many clogged toilets, many soap dispensers not working in public bathrooms. Twice I was served drinks in glasses with lipstick on them. Not mine! Cleanliness was next to impossible apparently. This could account for the many illnesses onboard. It was not all bad. My cabin and steward were wonderful, most of the specialty restaurants had good service and decent food. The O'Sheehan's staff did a wonderful job at breakfast no matter how large the crowd. Million Dollar Quartet was an exceptionally good show. Cirque Dreams and Steam was very entertaining. Burn the Floor was good but is getting a bit tired. The entertainment in the Atrium ranged from really good (music in the evenings) to horribly lame. The daytime events were always at volume that was much too high for the setting. The afternoon movies were too loud to even allow sitting in the general area. I have hearing issues from years of rock concerts and it was still too loud for me! I am not ready to give up on NCL yet, but I may not cruise out of NYC again if the partial charter nightmare continues. I hope they made enough money from the group to make up from the lost business from the people who's vacations were ruined by the constant stress of dealing with pushing, shoving and general rudeness. Lack of cleanliness is inexcusable when so many people are packing indoors in a relatively small space. Read Less
5 Helpful Votes
Sail Date: April 2019
This was our 12th NCL cruise and we've always been pleased but this transatlantic cruise going to Europe was not good. It started to go bad when NCL cut the cruise down from 12 days 10 days a week before the cruise (cutting out two ... Read More
This was our 12th NCL cruise and we've always been pleased but this transatlantic cruise going to Europe was not good. It started to go bad when NCL cut the cruise down from 12 days 10 days a week before the cruise (cutting out two of the four ports). We had to scramble to change our other travel arrangements. The $300 per person reimbursement that they offered is not going to cover what it costs us to change our flights to Paris, two extra hotel days in Paris and the transfer to Heathrow. We will have to use some of the 25% refund that they are supposed to be giving to help defray the costs. Dining was a problem for breakfast and lunch for the first 2-3 days. There were huge lines for the two smaller dining rooms Savor and Taste (largest dining room not open for breakfast or lunch). I've never seen it like that before. I attribute that to a very high number of Latitudes members - something like 435 Latitudes Platinum and Platinum Plus with a huge number of Gold and Silver. The passengers were also an older crowd. With the Latitudes members and the age of passengers, I think that a lot people wanted to be waited on instead of having to go to the buffet. To make matters worse. The daily sheet only listed Savor open for breakfast and lunch, which was not actually the case. Don't know if they were trying to make a lot of people think that they had to go to the buffet. We discovered after a couple of days that Taste was also open and we got in without much trouble. As far as the quality of the food goes, the food in the dining rooms for dinner seem to have improved from our last cruise and we were very satisfied. The food in the buffet continues to decline in quality and selection. The desserts are especially bad with the the cake toppings made with chemical-laden ingredients. The lunch menu in the dining rooms need to have more variation. As always with us, we had one meal at Le Bistro and it was wonderful as usual. We also had one at Moderno. The Moderno salad bar is fabulous but their meat is not of good quality. They also slice it wrongly (with the grain and not against as one needs to do with less tender cuts). The meal for the Cirque show was great (surf and turf). For the first time in our 12 NCL cruises, our cabin attendant was not very good. In fact he was lazy. We had a difficult time getting clean glassware and didn't clean the bathroom sink very well. Disembarkation was terrible - worst of our 12 cruises and it could have been prevented. There was a disembarkation schedule with tags for the luggage color-coded for the time but it wasn't enforced. The problem was that tags are not given for carry-on luggage, which is what people have with them when they are disembarking so there was no way for the staff to tell if people were disembarking at the proper time. It was a free-for-all with terrible lines. I know that some people missed their bus for a London excursion. Also, there was not supposed to be people going through the disembarkation/customs process with all their luggage and that caused a bigger mess. I heard many people say that they wouldn't take another NCL cruise. I would not recommend doing an Europe bound transatlantic cruise. It was way too difficult to adjust to 6 nightly time changes losing an ho fqur each time. It's way easier for me to doing it all at once. We were constantly exhausted. We've gone on a transatlantic cruise in the other direction and it was fine. Since we're Latitudes Platinum and get quite a few perks, we'll stay with NCL but if this had been our first cruise with them, we'd never sail with them again. Read Less
3 Helpful Votes
Sail Date: April 2019
We had booked this cruise two months before the date and were looking forward to the 12-day transatlantic itinerary with a more southerly route from NYC to Ponta Delgada, Azores. I had previously been on the Getaway on its inaugural season ... Read More
We had booked this cruise two months before the date and were looking forward to the 12-day transatlantic itinerary with a more southerly route from NYC to Ponta Delgada, Azores. I had previously been on the Getaway on its inaugural season in the Caribbean out of Miami so was looking forward to being a returning guest. One week before our departure, NCL decided to let the passengers know that the 12 day itinerary had been cut to a 10 day and two ports (Le Havre and Zeebrugge) would be dropped. The only compensation would be a limited amount for airfare changes and 25% off the cruise fare. After serious backlash by passengers the compensation was increased, however just a few days before the cruise the itinerary was changed again, this time adding the previously dropped ports and dropping Portland UK (who cares) and Ponta Delgada, which of course ended any chance of warm weather on the crossing. These last minute changes that NCL claimed were due to 'circumstances beyond their control' caused a lot of grief and stress for us on what was supposed to be a relaxing vacation. We had negative feelings about our cruise before it even began and were hoping the staff would go above and beyond to make up for the disappointing changes. This however did not take place and the cruise itself was just as bad as the initial issues. Throughout the cruise there were long waits (20-40 mins) just to get into the complimentary dining venues. I had been on the Escape in December for Christmas with an above capacity 5000+ passengers and never waited more than 5 minutes yet on this under capacity transatlantic cruise we had to wait 40 minutes just to get into O'Sheehans, unacceptable! I have done 5 NCL Cruises and can tell you the service in the speciality restaurants on the Getaway was not on par with NCL standards. We asked for water refills multiple times and waited 5-10 minutes. Long waits between all courses. Our visit to Cagneys was over 2,5hours and this was not by our choice and by 2.5 hours our order for dessert was still not taken and we just gave up and left. We asked for extra bread in Le Bistro and this was forgotten and had a bottle of wine and no one offered to refill our glasses, we had to reach over and refill our glasses by ourselves, embarrassing and unacceptable when you are paying a hefty extra sum!!! The buffet was a total zoo which surprised me since there were barely any kids on this itinerary. Garbage food in the buffet, we went twice and gave up. The watermelon would always run out. The entertainment on board was not adequate for a transatlantic itinerary. There was barely any activities between 10am and 7pm. We enjoyed the guest lecturer at 9:30am but wish there would have been another enrichment activity in the early afternoon. Our favourite entertainment activities were the ABBA and Adele Tributes. In the theatre we went to Matt Johnson Magician Show which we enjoyed. We did not attend any other shows but heard they were all excellent. Entertainment in the night was fine, but daytime activities were scant, unacceptable for a cold weather cruise where everyone is inside and bored. If you wanted to do rock climbing and ropes course there were no waits, we did both. The service at the bars was the one bright spot for service on this cruise, and we frequented MIXX between Taste and Savour. We booked the D-Day landings excursion for Le Havre. Meeting time was 7:30am and we did not get off the ship until 8:45 ugh. Disembarkation was very disorganized on both port days. The tour buses were not ready for us when we arrived Sunday Morning in Le Havre, because of the delay, we missed an hour of our excursion which was the rushed. 20 minutes at the US Cemetery in Omaha Beach is not enough!! We felt ripped off on this excursion and would not recommend. D-Day beaches require multiple days to be properly experienced. We did however enjoy our Flanders Fields excursion in Zeebrugge. It was much more organized. Always long waits at Guest Services and Shore EX, but was mostly due to butchered itinerary. Overall we enjoyed our vacation albeit not due to this ship! A cruise is a cruise, we still had unlimited food, booze and thermal suite access so we cannot say it was a terrible time, however this cruise did not meet the previous standards I experienced with NCL and the unprofessionalism regarding last minute changes ruined our perception of the cruise line. We felt that the crew and staff just wanted to get us off the ship and get into dry dock. When we docked in Southhampton, crews were immediately on board and began work in front of us. We were to disembark at 12pm, and by 11am the buffet and all bars were closed shut. When I asked a crew member in the Garden Cafe where I could get drinking water she replied with an indifferent "I don't know, we're closed" we could not even get a glass of water to take with medications, How is that allowed? They just wanted us off the ship. We got that vibe throughout the cruise. In the minds of NCL it was just a repositioning of the ship, not a vacation of a lifetime for the guests. Avoid this ship! I enjoyed the Bliss and Escape, large ships but still had good service. This cruise however left us with a bitter taste of NCL and we will not be eager to cruise with them again. Read Less
1 Helpful Vote
Sail Date: April 2019
Transatlantic crossing. My husband and I have sailed many times on NCL (Platinum Members) and thought a transatlantic crossing would be different and exciting. It sure was. Although seas were calm, it was cold and/or raining. No ... Read More
Transatlantic crossing. My husband and I have sailed many times on NCL (Platinum Members) and thought a transatlantic crossing would be different and exciting. It sure was. Although seas were calm, it was cold and/or raining. No outdoor activities to be had so indoors 95% of the journey. The ship was big and confusing, sectioned off, not flowing like most ships. Some areas were off limits entire cruise and we never were able to explore the entire ship. We found some public restrooms in a deplorable state. It was a first for us, we never experienced that before on NCL. Crew always pleasant, our room steward Fedilia was excellent, sweet and pleasant. Dining was good except buffet wasn't as exciting as previous cruises - pretty much same food every day. Only one dining room experience at Taste was bad due to incompetent rude servers. We were served bread with no plates or silverware. My husband flagged a waiter to set our table. We ordered cocktails and immediately the food waiter came to ask for our order. We said we'll order when we're done having our cocktails and the waiter walked away. During cocktails, another waiter came by and took all the silverware off the table. One minute later, 2 entrees came, neither was ours. Waiter said sorry and walked away and never replaced the utensils that had been removed earlier. My husband flagged our waiter and asked for our utensils back. Waiter gave him a snarky look and walked away to get them. During cocktails my husband could see two staff - our waiter and the one who delivered wrong entrees, talking and staring at us while giving the stink eye. Ordered dinners, then came dessert. Waiter shoved a menu in front of me from behind without saying a word. Did the same to my husband from the front of him. Rude, inappropriate behavior for dining staff. We never returned. We're not big show people but did see Cirque's Steam which was excellent. We're big Cirque fans. The itinerary was changed twice, first time was just 1 week before and it completely burst our bubble building up to this vacation. So much confusion and indifference to passenger travel arrangements that they changed the itinerary again 3 days before disembarkation to appease the onslaught of complaints and possibly legal threats. Two countries were added back. We originally booked a 12 day cruise and ended up with 10 days. Originally 5 ports, actual ports 3, LaHavre(Paris), Brussels/Brugges Belguim and Southampton/London. Excursions are always great, after all that's why we travel - the destinations. This time there just wasn't enough ports and 7 days straight at sea without being able to enjoy the outdoors was a bit much. At the end the ship docked in Southampton and we were prepared for a tour of London before flying home. Our mistake was booking an excursion that was 7 hrs and our flight was within 5. We were reimbursed immediately and grabbed a cab to Heathrow. The itinerary changes were due to NCLs decision to go to dry dock 2 days earlier than originally advertised. We never experienced a cruise before with so many disgruntled and disappointed loyal NCL passengers as this one. Collectively it was not a happy bunch. My husband and I made the best of it. Read Less
6 Helpful Votes
Sail Date: April 2019
There is so much to say... First, this was our first cruise as Norwegian Platinum members. We chose this cruise because we like Transatlantic voyages, it was very reasonably priced and it was the only cruise that fit our specific time ... Read More
There is so much to say... First, this was our first cruise as Norwegian Platinum members. We chose this cruise because we like Transatlantic voyages, it was very reasonably priced and it was the only cruise that fit our specific time frame. We live in NYC and love the ability to take a cab directly to the ship. The motivating force was a desperate need to have a vacation after a hard winter. Also, we had never been to either the Azores or Belgium, so that was a plus. We booked a sail-away balcony (our first time not booking a specific cabin). We were assigned a decent cabin on deck 8 that turned out to be really well located for this cruise. One week and one day before sailing (late in the afternoon on Good Friday) we got an email from NCL announcing an itinerary change that shortened the cruise by two days and eliminated the French and Belgian ports. Much has been written on the roll call thread about this fiasco. In short, NCL managed to screw up, piss a lot of people off, and then, in their attempt to fix the screwup (by bringing back the French and Belgium stops at the cost of the Azores and Portland stops) pissed off even more people. In our case, we just booked two more nights in London to cover the earlier arrival and adjusted our other arrangements to suit. As Platinum customers, embarkation was an absolute breeze. We were checked in and eating lunch in no time (although seating in the cafe was insufficient). We had previously sailed twice on the Breakaway, a ship we really didn’t care for. This cruise convinced us never to book a large ship again. There may be some really great large ships on other lines, but we don’t feel like finding out. The large NCL ships feel much more cramped than the Jewel class, a class we have cruised multiple times and have really loved. Let’s break down the issues: The biggest one is that whenever any area in the ship is crowded, it feels like being stuck in rush hour traffic. We came to avoid the atrium completely. It’s a mess. Much too small, too loud, too few chairs and, worse, it also acts as a thoroughfare. We completely avoided all of the events held there, some of which we wanted to attend. The Garden cafe is too loud, and suffers from the same design problem, it is almost impossible to walk through without bumping into people who are hauling plates of food in seemingly random patterns. Also there is just not enough seating. The aforementioned fiasco meant that there was always a long line at guest services. Exceptionally poor communication from NCL about refunds and bill adjustments made any interaction with them difficult because of the crowds. In short, the ship design with poor traffic management, and a claustrophobic feel and an emphasis on outdoor space better suited to warm climates meant that the whole experience was cramped. Disembarkation was slow. The itinerary change meant that we couldn’t pick up the immigration officials in the Azores which meant another long line to be navigated upon arrival all the while watching the clock to see if we we would make our train (we didn’t but there was a subsequent train, so there was no real issue). As usual, the crew was quite good. What our cabin steward lacked in friendliness, he more than made up for in ruthless efficiency. Our room was always done quickly and correctly without impacting our use thereof. The wait staff was friendly, as was everyone else we dealt with. As for food, we felt that the free sit-down restaurants were hit-or-miss. We had a couple of good meals (prime rib one night, a solid burger another at O’Sheehans), a couple of meals that were poor at Taste and Savor and one good and one not-so-good at the Tropicana. As for the Garden Cafe, it was okay, not as good as we have experienced before. The specialty restaurants were much better. The filet at Cagney’s was excellent. That was comped as a Platinum perk. We paid a la Carte at Le Bistro, a meal I was really looking forward to, as I had loved both the Trois Cornets appetizer and the Canard a l’Orange on previous voyages. Both are gone from the menu, a big disappointment. The other comped meal at Moderno was exceptional. The waiter comped our glasses of wine as well. As for the journey, we found it hard to deal with the constant time changes. There is no getting around the fact that crossing time zones is difficult, but by the third or fourth one, we just wanted it to be over. The weather, although cold and mostly gray, was good. As for entertainment, the Million Dollar Quartet show was a standout, we also enjoyed the Cirque Dreams dinner show although, despite being first in line and having paid extra for floor seats, discovering that we had poor sight lines because the Haven guests got the best seats (something that we didn’t know would happen) was a bit frustrating. Music about the ship suffered from the poor design. The open atrium made for terrible acoustics and an unwelcoming experience. The ship open-space performers were just okay, in my opinion. We were looking forward to hearing some decent blues in the Fat Cats club (as we had on the Breakaway) but it was taken over by Karaoke almost every night and, as far as I could tell, nobody on board could play or sing the blues. We paid extra for access to the thermal suite, something we have done on every NCL cruise. Our normal routine is to hit the gym, shower off and soak. The gym was always crowded. Some of the equipment was broken and there were times when it wasn’t possible go work out. The thermal spa was, likewise, fairly crowded. The staff is doing a better job of policing the reservation of both the heated and regular lounge chairs, a consistent problem in the past, so that is an improvement, Despite all of my issues with the ship, it was a very enjoyable cruise. That, largely, was due to some of our fellow passengers and our decision to be more social than in the past. We made some initial connections via the roll call thread that led to one of the best times, the mad beer-sampling dash through Bruges. In LeHavre, we walked into town determined to have coffee, baguettes and butter which we found in the Sunday market in the center of town. We were determined not to let the problems ruin our vacation and we have succeeded. It is clear, however, that our non-stop string of being NCL-only customers is at an end. The emphasis on packing people in is taking its toll. I do recognize that what you get for your money is still a good deal, but it may no longer be for us. NCL has cut both service and some quality in recent years and we would prefer for our cruise experiences not to resemble traveling on budget airlines where the emphasis is on upcharges and post-sales opportunities, Read Less
3 Helpful Votes
Sail Date: April 2019
Our cabin (standard balcony) was a great layout and very spacious. It was the best thing about the cruise. The ship itself was really designed for a warm weather environment. Unfortunately, our cruise was in the northern latitudes (NY ... Read More
Our cabin (standard balcony) was a great layout and very spacious. It was the best thing about the cruise. The ship itself was really designed for a warm weather environment. Unfortunately, our cruise was in the northern latitudes (NY to Southampton) and, due to weather, most of the outside areas were closed. This lead to the ship feeling very crowded. As far as I'm concerned, freestyle dining is dead. Once upon a time, one could show up at a NCL main dining room and get a table fairly quickly. However, since NCL started allowing reservations, everything gets booked up on day one and now just showing up often entails a 30+ minute wait. I'd rather they offer a fixed seating. Even though this ship carries about twice the passengers of the other ships we've sailed on (The Dawn, Pearl, Jade, Sky, and Spirit), for some inexplicable reason they made the theatre about half the size. As a result, many of the shows require reservations. Unfortunately, their reservation offerings were inconsistent between what was printed, what was on the web, and what was on their TV screen. And some of the shows changed times or were canceled. Overall very frustrating. With a large ship, you'd expect a large atrium. Not so. It was small and noisy. Worst of all, the held the trivia sessions here even though several of us asked them to change it to another venue that was quieter and were we wouldn't have to compete with everyone else just to get a seat. It didn't happen. Read Less
4 Helpful Votes
Sail Date: April 2019
Itinerary: We were booked on the RC Oasis of the Seas but it was cancelled after a crane fell on the ship, so we booked this transatlantic crossing on NCL's Getaway about three weeks before sailing. With only A WEEK TO GO, we were ... Read More
Itinerary: We were booked on the RC Oasis of the Seas but it was cancelled after a crane fell on the ship, so we booked this transatlantic crossing on NCL's Getaway about three weeks before sailing. With only A WEEK TO GO, we were informed that the 12-day itinerary (which it still shows here on CC) had been modified to a 10-day journey, cutting out two ports, Le Havre and Zeebrugge, and coming into Southampton two days earlier than anticipated. Actually, NCL didn't even communicate with us directly, but we found out from our travel agent. Apparently, it had to go into dry dock two days earlier than originally scheduled. We would not have booked the trip with the modified schedule and itinerary, but decided to make the most of it. NCL did offer a partial refund (it finally came through while we were on the cruise) and a future credit, as well as allowances for airline change fees. After hearing from many disgruntled passengers, NCL expanded their allowances to cover other travel expenses such as additional hotel and other transportation charges. FOUR DAYS BEFORE SAILING, they added Le Havre and Zeebrugge back into the itinerary, and cut out Ponte Delgada and Portland. While most were happy to have France and Belgium back in, the last-minute nature of these changes created a lot of hassle and confusion. We also received refunds of the port fees from the two missed ports as credits on our cabin accounts while on the ship. Ship: The ship is relatively new (2014), and everything was clean and felt up-to-date. I believe the carpet is being replaced in dry dock. It has swimming pools, hot tubs, water slides, mini golf, and a ropes course. This would be a much better ship for a warm weather cruise. However, our itinerary was a cold-weather cruise, which meant that most of these amenities were closed/unused, and the indoor venues were overcrowded. The ropes course was fun, but not for those afraid of heights. While there is an indoor pool, it's part of the spa, which you have to pay for. The public toilets, sinks, and soap dispensers were all automatic and functioned on sensors. However, they rarely worked as intended. Everyone was doing a dance trying to get the toilet to flush or the soap to dispense. It was really to the point of ridiculousness. Even the comedian did a routine about it. For an industry so concerned about the spread of germs and sanitation ("happy, happy, washy, washy"), they sure did make it hard to wash your hands. Entertainment & Activities: In warmer weather, people might have spread up to the pool and sports decks. But ours was a cold-weather cruise and the schedule of activities did not reflect that. The cruise had about 3700 passengers (max is 3900), and all the indoor venues were always crowded...not just crowded, but can't-find-a-chair-or-move crowded. Usually, that meant standing in long lines or having to be at activities 30-60 minutes before they started in order to get a seat. They had so many people show up for progressive trivia the first day in the Atrium, that they had to move it to the main Tropicana dining room. Other activities were few and far between. There were large gaps in the schedule and then three events happening at the same time. But in reality, you couldn't plan to attend that many events because of the waiting times. The cruise director, Vincent, was outstanding! He led progressive trivia and was a constant at activities and events. Also, Romeo did a good job. However, most of the cruise director staff didn't seem to have the same energy or interest in interacting with guests. Activities seemed to be run of the mill for them and they made little effort to change things up based on our cruise itinerary/climate. They had enough staff and venues to keep things active and accommodate more guests, but didn't take advantage. I've been on other cruises with half the staff members with twice the activities and a lot more fun. As far as the evening entertainment, the shows were great, particularly "Million Dollar Quartet" (advanced tickets required). All three house bands were good, and we enjoyed the Bankaoke and Adele tribute. The Headliners venue served as a comedy club (advanced tickets required) and dueling piano bar. Both were great fun. One thing we enjoyed on this cruise was a guest talent show, which was much better than anticipated. Dining & Food: Three dining rooms (Tropicana, Taste, Savor), the buffet, Shanghai Noodle Bar, and O'Sheehan's were all complimentary. Margaritaville had free breakfast (a smaller buffet), but it closed after the second day. We were told that no one was going up there (it's outdoor, but covered) so they closed it. This left us to fend for a table in the buffet most mornings. We ate lunch in Taste/Savor two days. However, they maintain the same lunch menu from day to day and it never changes. Service for both lunch and dinner was painfully slow. One day, we sat for lunch at 12:40pm and didn't get our entrees until 1:50pm. O'Sheehan's was typical pub food, but sometimes a better option. The fajitas were good. The service in Tropicana for dinner seemed to be better than the other two dining rooms. A band played music during peak hours and people danced on the dance floor in the center. However, if seated anywhere in the center section of the restaurant, the volume of the music made it impossible to talk to others at the table. Getting reservations for the complimentary restaurants was impossible. We were told by a restaurant manager that all reservations were fully booked through online booking before the cruise even left. So much for "Freestyle" cruising. Every night, regardless of the hour, we had to wait in a long line (typically 20-30 minutes) to get to the host desk. Then we were usually given a pager and had to wait even longer. One night, we waited 90 MINUTES from the time we got in line until the time we were seated. This is unacceptable. The food itself was ok, not great. The buffet had a lot of options for breakfast and lunch. The quality of the food in the dining rooms did not meet the standard of past cruises, both on NCL and other cruise lines. They also didn't feel very balanced. If a dish included vegetables (some did not), they were minimal. One night I received two baby carrots, another night three small broccoli florets. Service: We had two wonderful, attentive, and hardworking waiters, Yuli and Mohammed, in the Tropicana dining room. Vincent the cruise director was fantastic. But otherwise, service was just ok, but not great. I don't know if it was because the ship was going into dry dock and some people were leaving or if this is always the case, but the staff seemed to lack energy. They very happily told you if something was not their job, handing you off to wait in another queue. All in all, with the final itinerary, we probably would not have booked this to start with. It has yet to be seen how easily they will handle reimbursement for travel expenses under the allowance. Regardless, after our experience, it is unlikely that we will cruise with NCL beyond our next cruise (using our future cruise credit), which will be cheap and cheerful. Read Less
Sail Date: April 2019
"We just completed a transatlantic trip on the Norwegian Getaway. A 12 day trip with intended stops in the Azores, Portland UK, Le Havre, Brugge and Southampton became a 10 day trip when the cruise company decided to cut it short. ... Read More
"We just completed a transatlantic trip on the Norwegian Getaway. A 12 day trip with intended stops in the Azores, Portland UK, Le Havre, Brugge and Southampton became a 10 day trip when the cruise company decided to cut it short. They changed ports dropping the French and Brussles area only to change again dropping the Azores and Portland. Having done that and accepted the changes, they provide a 25% discount on the trip and some refund on travel plan changes. Once the drama was over, (for us it was compounded by the fact that we were originally on the Oasis of the Seas which had an accident in dry-dock eliminating our trip), things went very well. While North Atlantic is notoriously unpredictable in Spring, it provided us with cold and rain but very smooth sailing. Because we were able to secure a spa suit and were in The Haven, a smaller area of the ship with a private dining and lounge area, we truly enjoyed the passage. The ship had great activities and good food. We enjoyed it thoroughly. However, I still wonder how Norwegian was unaware until the last minute that the long scheduled passage was to be cut 2 days short for a refitting in dry dock." Read Less
1 Helpful Vote
Sail Date: February 2019
We have traveled with NCL once before and enjoyed it so we decided to take another one. The food had quantity but not quality. Most food was cold and just average. There was only one bar/resturant to get food after 10:00 pm. Bar ... Read More
We have traveled with NCL once before and enjoyed it so we decided to take another one. The food had quantity but not quality. Most food was cold and just average. There was only one bar/resturant to get food after 10:00 pm. Bar service was extremely slow. We waited as much as 15 minutes to get a drink. Employees seldom cleaned off tables with used glasses or ash trays. Once we spilled a drink and we actaully cleaned it up with no help from them and they knew a drink had been spilled becuase they gave us towels to clean it up! There were only three places to smoke on the ship and one of them was the cigar room which was much to smoky to smoke in. Our cabin steward was awesome. No probelms there. The cabin was always clean and fresh. Harvest Caye, NCL's private island in Belize, was not worth getting off for unless you had booked an excusion. We booked a snorkeling excursion and was well worth the money. It was the highlight of the cruise for me. The last time I stopped in Belize was my highlight stop and we ported in the country of Belize and not NCL's island. The island is a tourist trap with nothing to see or do and of course if you get a drink or food that's out of your pocket. I don't know about all NCL's ships, but the Breakaway has so many extras charges that I feel should be included in the cost. There are bars that have a cover charge and some of the entertainment is extra. However, the free entertainment was good, but the seats in the Breakaway theater was extrmely uncomfortable after sitting for more than 45 minutes. The free dining rooms all had the same foods which we didn't like so we ate at the café most of the time. The ship offers three upscale dining rooms but the cost is extra. The Spice H2O (adults only) floor has no pool but offers a large water fountain and two hot tubs. No music or entertainment during the day which would have made it much better. Occasionally they had entertainment at night at Spice H2O but even though it was for adults only there were many teenagers running through the people. O'Sheehan's Neighborhood Bar & Grill had the best food but the menu didn't have much to pick from. The best was the cheeseburger. This was the only place to get food after the café closed down. I'm a soda pop lover and it was very disappointing to receive a flat Diet-Pepsi every time I ordered one for the entire week and my husband loves unsweet tea and the tea was so bad he couldn't drink it. The Breakaway holds 4,000 guests and I can say that it didn't seem overly crowded. The ship was clean other than many, many dirty tables. The embarkation and disembarkation went extremely well. The next time we cruise we will be taking another cruise line. Read Less
2 Helpful Votes
Sail Date: January 2019
The service was good. The room was kept clean and orderly on our schedule. The food staff and the bust boys were always courteous. The busy bartenders had kept their smiles up the entire duration. "Neli" rocks. The entire ... Read More
The service was good. The room was kept clean and orderly on our schedule. The food staff and the bust boys were always courteous. The busy bartenders had kept their smiles up the entire duration. "Neli" rocks. The entire range of drinks they had made were terrific. Get the drinking package, it is a great investment. Made every port on-time, except one slight delay. With cooperating weather, we were able to do all of our excursion pre-purchased on the NCL website. The excursion staff on shore were friendly, knowledgeable, entertaining, and accommodating. The food at Ocean Blue was amazing and still quite memorable. The Teppanyaki had us laughing the entire duration with good food to follow. "Burn the Floor," has some amazing dancers, period. After a great day on shore with an excursion, the adequate time alloted for shopping, and then a great dinner at the various restaurants on the Getaway, we were able to dance and drink the night away with themed music at "H2O" every night, followed by more clubbing at "Bliss." To us, that felt like such a great bonus, a gift from the ship we had not anticipated. Compared to the previous cruise we were just on a month prior with Holland America Line, it was night and day. Wish I had a chance to review the Veendam on here with you. Overall, Norwegian Cruise Line Getaway has a much happier staff. We had felt that ship vibe from the get-go. A happier staff equals a happier trip for all of the customers on board (and returning customers). It is also a great reflection of a successful business. In the end, we had met great people who are now friends. Great photos were taken. Great memories were created. I'll forever miss the "washi-washi" hand-sanitizing girls on deck. Thanks to them we didn't get sick this time. Thank you NCL! Read Less
4 Helpful Votes
Sail Date: April 2018
Ship: The Getaway is a definitely a large ship servicing over 4,000 passengers. I prefer a smaller ship, nonetheless, NCL staff does a great job at spreading the people out with different activities and interests, so it doesn’t feel ... Read More
Ship: The Getaway is a definitely a large ship servicing over 4,000 passengers. I prefer a smaller ship, nonetheless, NCL staff does a great job at spreading the people out with different activities and interests, so it doesn’t feel overcrowded like some ships with the same capacity. We cruised on the Getaway in the inaugural year; but she’s still “ship shape”. Service: The service was excellent throughout the ship. Some cruises you feel like the staff are “doing their job”. On this cruise we saw a lot of smiles, and staff who were all about your having a great time. In the Garden Cafe and around the common areas, plates were quickly picked up and tables cleaned. Beverages: If offered with Free at Sea, I recommend the adult beverage package, even if you moderately consume alcohol or don’t drink alcohol at all (for non alcoholic fruit drinks). Careful ordering the recommended beverage in the specialty restaurants, because they could be well over your $15 per drink allowance. In all the restaurants, if you don’t order from the wine list, they’ll likely recommend the North & South (house wine), which is fine; but perhaps not to your liking for a specific meal. I recommend you peruse the wine menu. The Sommelier can be quite helpful if you request assistance. Most of the bartender’s are spot on with mixed drinks. Entertainment: The first time we cruised with the Getaway we saw Burn the Floor. It’s a great show if you like energetic and theatrical jazz dance. Recommend you book the shows you want to attend in advance. Typically, you can wait until you board the ship. Once you arrive at the show, it’s festive seating so don’t wait to the last minute to get a seat. We really enjoyed the Million Dollar Quartet. Great music, singing, funny, very good acting, and you’ll get an interesting piece of history at the end. Otherwise, the Getaway has everything from mini-golf and Karaoke to wild water slides. If you want to just rest in a quiet outdoor setting, go to the adults only H20 Spice, where you can lounge outside without the louder pool environment. Embarkation, disembarkation and ports (or herding cats): Miami is already a great port, and even better NCL is building a new terminal in Miami, scheduled to open Fall of 2019. I recommend arriving earlier for embarkation. Doing so will get you in Embarkation Group 1, and you can be the first to board (after the premium members of course). If you don’t mind carrying your own luggage off the ship, I suggest self-disembarkation, so you can get off earlier or later as you choose. That way you don’t have to wait for your “color” to be called to disembark. As far as ports during the cruise, we felt the times were too early off and back on. Later arrival and departure would have been so much better for our temperament. That way one can have a more leisure breakfast at a reasonable time and not feel so hurried. Excursions: On this trip we didn’t take any of the ship excursions. In Cozumel, we did book a private beach/snorkeling club on our own (i.e. PalMar SMALL Snorkel Beach Club). While we were there the NCL “Snorkel and ATV” excursion ran through to get in their snorkeling portion. They only got about 40 minutes to snorkel and that was after their ATV experience. That’s just too much running around and not enough snorkeling time as far as I’m concerned. I’d rather do one of the other. A lot of the boat snorkel tours came right out in front of our beach. So if you are willing to swim out a little, PalMar is a good pick for Cozumel snorkeling. But, nothing beats West Bay snorkeling in Roatan. In Roatan, we caught a taxi to West Bay for $20 per person round trip. Then we found Banana Rama for $10 per person for the whole day. They have security, live music, drinks and some overhead protection from the sun, depending on where you want to lay. If you are a snorkeler, I recommend you head out towards the cliffs to your left. The absolutely amazing reefs are just 20 feet off the beach. Just be careful not to swim out too far and not know your way back, since the reefs are a maze of sorts and can be dangerous. The aquatic life is among the best! Coffee: For me it starts with the coffee. I like European quality coffee and NCL coffee is very good throughout the ship. Of course you can always get the specialty drinks if you prefer. But it’s nice not to feel like you need to pay extra just to get a decent cup of coffee. Unlike some Cruise lines (and you know who are: using pump coffee thermoses!), NCL uses quality beans and has fresh ground taste. Free Style Dining: We really like the Garden Cafe for breakfast and dinners as well. Breakfast is a great spread from salmon pate, a variety of melons, bacon, to omelettes. There are lines for custom omelettes and other egg choices. If you want eggs benedict for breakfast and to be served, then Savor is a great choice. Dinner at the Garden Cafe will offer a different theme every evening. The Tropicana can be a mixed bag. One night the meal was as good as a specialty restaurant and on another night was just okay. Since Taste and Savor all use the same menu, so it’s a matter of preferred venue. In the evenings we prefer the Tropicana because of the live music and dancing. Specialty Dining: We ate at the Ocean Blue, Cagney’s and Le Bistro. Ocean Blue was an A+, Cagney’s was an A, and Le Bistro was an A-. The service and presentation by all three restaurants was perfect. Le Bistro offered a nice variety of French food, however, not altogether a traditional gourmet repertoire. The escargot was a bit too cheesy for both of us. I had the Dover Sole, which was the Chef’s recommendation and it was superb. The salad with goat cheese really, really cleared my sinuses. We both had the Creme Brulee which was excellent. I also had a 12 y/o brandy, which brought the meal a lovely finale. At Cagney’s we had the recommended beverage the Sidebar, which was very tasty. Whatever steak you prefer at Cagney’s, it will be thick and succulent. I had the ribeye and it was as good as I’ve ever had. Ocean Blue isn’t just a restaurant; it’s an experience! For an appetizer I had the king crab which was perfectly cut down the middle with plenty of meat facing up. I was torn between the Dover Sole and the Seven Seas Platter; but I chose the Seven Seas Platter. The lobster, snapper and shrimp were layered with marvelous flavor, perfectly moist and caramelized where it matters most. We had a fantastic Anniversary chocolate mousse cake and a very good bottle of champagne. There is a $15 per person upcharge with the dining package; but it’s worth it. Specialty Dining Note: Be sure to make reservations in advance! For example, if you expect to walk in to Cagney’s, which is a hot ticket, you’ll be sorely disappointed. We saw a walk up turned away while we were waiting. I recommend you reserve your specialty dining choices online at least a month prior to embarkation. The larger the group, the more important to reserve in advance. Conclusion: The Norwegian Cruise Line, Getaway, is an inspiring and lovely ship, with some of the best food on the high seas, excellent service and a relaxing freestyle cruising ambiance. Read Less
1 Helpful Vote
Sail Date: December 2017
Our church, Shiloh Temple House of God (Cleveland, OH), chose this cruise line and I am so glad that we did. I have never been on a cruise before, and Norwesian Cruise line made my first experience very memorable. I would definitely ... Read More
Our church, Shiloh Temple House of God (Cleveland, OH), chose this cruise line and I am so glad that we did. I have never been on a cruise before, and Norwesian Cruise line made my first experience very memorable. I would definitely guarantee this cruise line to others, and I will definitely cruise with you again in the future. From the food to the service to the cleanliness of the facilities, everything was better than what I expected. Every staff member was helpful in the areas that they controlled and they did everything in their power to make the guests happy. This is very rare and I give a thumbs up to everyone that took part in our safety, health and well being. You allowed our church to have service on the ship on Saturday, and the ship’s pastor joined in with us. You have made a very big impression on our church family and we pray that you have a safe transition into this new year of 2018! Read Less
3 Helpful Votes
Sail Date: October 2017
We did back to back cruises for the itinerary. The ship is too big to be comfortable, especially when the weather is not good and everyone has to be inside. There is not enough places to be.... the bars are too small, the buffett is too ... Read More
We did back to back cruises for the itinerary. The ship is too big to be comfortable, especially when the weather is not good and everyone has to be inside. There is not enough places to be.... the bars are too small, the buffett is too small, the theatre is too small and everything is very crowded and noisy. Everything on this ship is about charging extra. Costs are very unreasonable for things like water. With the ultimate drinks package water is not included nor is canned soda. That is ridiculous! Staff training is very poor. The rules change from day to day depending on the staff. Many staff members speak and understand English very poorly, making communication very difficulty. Hygiene standards are very poor or staff are not well trained. Tables are often not cleaned between guests and when they are, not with good technique and with dirty cloths. Clean and dirty linen are carried up against uniforms, contaminating the clean. Too many infractions to discuss! If you don't have advanced reservations for things before you start the cruise you can't get in too many things. The entertainment is by no means outstanding. Reservations cannot be changed or made once on the ship but information re shows is not available in advance making planning difficult. Enhancement activities are very limited during the day. Not everyone wants to play stupid tv show games but they are in the atrium and very noisy as are movies. Much of the entertainment started too late. Read Less
2 Helpful Votes
Sail Date: October 2017
Not a moment of peace unless you retreat to your stateroom. This ship's layout is a nightmare, the reception area/atrium has a stage where many activities take place all day and night. For example, Aerobic classes take place in the ... Read More
Not a moment of peace unless you retreat to your stateroom. This ship's layout is a nightmare, the reception area/atrium has a stage where many activities take place all day and night. For example, Aerobic classes take place in the atrium/reciption area ....meaning everyone and his brother goes by while you're sweating it out. The casino unlike other ships is also in the middle of the main "hallway" on deck 7.....this means you either avoid the entire floor or subject yourself to smoke and endless ding dong noise if you want to go to one of the main resturants. Overall, public areas are very poorly designed (unless you enjoy yelling all day for your partner to hear you). There is a small designated quiet area outdoor on deck 8 but you are out of luck if the weather is bad . The library located next to the reception/atrium area is pathetically small and you are hit with the outside rackets every time someone opens the door. On a positive note, state room was spacious, quiet and kept spotless by our room attendant. The food was mostly very nice in quality, presentation and varieties. Entertainment was poor except for the dancers which were exceptional. This ship is way oversized in terms of number of passengers and as a result you must wait everywhere ....resturants, theaters and so on. Overall, the entire staff was very friendly and did a great Job but is a real pity they have to work on such an unpleasant tanker! Overall I would not recommend this big ship if you are not into 24/7 of noise and crowds. Read Less
1 Helpful Vote
Sail Date: October 2017
Chose this cruise because of price and free at sea.It was just average.I did not think the decor was very beautiful. The food was average.I found it quite salty.The desserts were few and not elaborate at all.O’Sheeghans Pub food was ... Read More
Chose this cruise because of price and free at sea.It was just average.I did not think the decor was very beautiful. The food was average.I found it quite salty.The desserts were few and not elaborate at all.O’Sheeghans Pub food was not good.Stale hot dog buns, horrible nachos.The dining room food was OK.The buffet food was OK.Overall, not hot enough.You could not get a hot cup of coffee to save your life.The hot water out of the urns on the buffet was not hot enough to make a proper cup of tea.I just gave up and drank cold drinks. They use individual margarine packets for butter and individual long-life creamers.I felt all that plastic can’t be good for the environment. The ship was clean.The staff was over all pretty friendly.They had NO choice of non-alcoholic cocktails.The other cruises I have been on always had a Mocktail menu...only Red Bull and Sosa on this one.When asked to make me a mock tail, I got mixed friut juice..not much imagination there. Entertainment was good.Service was fast.Activities were quite juvenile I thought.A few good lectures from a hypnotist. Normal ports and shore excursions. Read Less
Sail Date: October 2017
This is our third trans-Atlantic repositioning cruise and not as enjoyable as the other two. The food overall was disappointing. While certainly good, it was not exceptional which is something we have come to expect on cruises. Our cabin ... Read More
This is our third trans-Atlantic repositioning cruise and not as enjoyable as the other two. The food overall was disappointing. While certainly good, it was not exceptional which is something we have come to expect on cruises. Our cabin steward was pretty much a ghost. I actually saw him only 4 times in 14 days. And our cabin was never made up before noon and often times after 1:00 pm. Still, the cabin was fairly roomy with a very nice bathroom. But see the picture of the balcony. Ouch! The entertainment was good and we really enjoyed the Barricade Boys. And we really enjoyed the Wine Musical. Very entertaining and the food and wine was very good. Would suggest anyone who enjoys wine attend this production. We went to 4 specialty restaurants and enjoyed them all with Cagney's Steakhouse being our favorite and La Cucina. O'Sheehan's Bar and Grill which is open 24 hours is a great place for a quiet breakfast. Read Less
Sail Date: October 2017
I had a great cruise. Met lots of interesting people and the staff and service personnel were very pleasant and helpful. However, the ship was almost too large and the public areas (atrium, especially) were very noisy. The food ... Read More
I had a great cruise. Met lots of interesting people and the staff and service personnel were very pleasant and helpful. However, the ship was almost too large and the public areas (atrium, especially) were very noisy. The food overall, was adequate, nothing to write home about. The buffet had a decent variety of foods, but it was always crowded and the same food was presented at all the stations. One had to walk around several times to find something nice to eat. The dining room had limited choices, and the menu did not change very much, overall. I totally disliked not having a regular time to plan to eat, and having to wait for a table in the dining room. The food in the speciality restaurants was better, overall; however, compared to other cruise ships I have been on, it was what I would have had in a dining room. The biggest issue with the food was that everything was over salted and hard to eat. Considering the average age of most cruise passengers, this is something that should be addressed by NCL. Food was also not always hot when served, but I understand that it is difficult to feed 4000 people at the same time. Overall, the entertainment was good. While there were lineups for most shows, I was always able to attend any shows I wanted to see. The bars were busy but the staff was courteous, fast and friendly. The hot tubs on the decks would have been better if they were actually HOT tubs instead of lukewarm tubs, especially considering that we were cruising in October. The stabilizers in the ship made for relatively smooth sailing even in rough seas. Highly recommend for that reason, alone, if one is prone to sea sickness. I did not like the nickel and dining about everything on the ship, and particularly did not like the fact that after the specialty dining rooms charged an 18% gratuity on the meal, cruisers were expected to add extra tips when we received our charge slips. The cabins were excellent, with sufficient space for everything to be put away and to be comfortable. However, having bedding stored in the drawers under the pull out couch took away storage space. I guess I could have asked for those to be removed, but we managed with the rest of the space. Read Less
Sail Date: October 2017
NCL stresses their 'Anytime Dining" but the actual implementation needs further improvement. The hostesses at the restaurants seemed unable to put diners together for effective table utilization. The computers they were using ... Read More
NCL stresses their 'Anytime Dining" but the actual implementation needs further improvement. The hostesses at the restaurants seemed unable to put diners together for effective table utilization. The computers they were using did not have the software to support efficient table utilization or the hostesses did not know how to use the software. The end result was long waits to dine while tables sat empty or had empty seats. Also, there were long waits for meals at peak times. One breakfast took two hours to get our food. That being said, the menu was fine and the food was good. The other annoying problem on board was the noise level and volume of the music. NCL does not seem to know that average music when played loudly does not become better music. Some of the venues were so loud that I wondered if those listening were having their hearing damaged. NCL needs to have acoustic engineers review Getaway's speaker systems and volume levels in the public rooms,, Read Less
1 Helpful Vote
Sail Date: October 2017
The Getaway was a nice modern ship with good staterooms and nice restaurants. The decor was pleasant - brown and tans with blue accents - not too gaudy. The cabins were well designed with lots of storage and large bathrooms. The crew was ... Read More
The Getaway was a nice modern ship with good staterooms and nice restaurants. The decor was pleasant - brown and tans with blue accents - not too gaudy. The cabins were well designed with lots of storage and large bathrooms. The crew was friendly. I used the medical center and was surprised at how well it was designed and staffed with excellent doctors and nurses. With 4200 passengers on board - the restaurants and shows sometimes had lines and were sometimes difficult to get into. The specialty restaurant's food was good. The buffet food was slightly better than average - with long lines at times. It was often cold to warm at best. The Atrium was busy and often noisy and crowded. Music was loud on ship. The internet service was slow - and the internet area - next to the Atrium was loud and noisy. The card rooms and the library were small. The entertainment was excellent!! Read Less
1 Helpful Vote
Sail Date: October 2017
Chose this cruise because of special attention to those traveling alone. Good meet and greet for them everyday. Someone to eat with if you chose every night. Several dance bands with a variety of places to dance and party. Great ... Read More
Chose this cruise because of special attention to those traveling alone. Good meet and greet for them everyday. Someone to eat with if you chose every night. Several dance bands with a variety of places to dance and party. Great Tropicana dining room with large dance floor and entertainment many nights and dancing with dinner every night. Exceptionally good entertainment. Ship seems crowded and noisy, but some quiet spots if you seek them out. Trivia all day long for those who like the challenge. Good place to meet different people. Staff well trained and friendly. Cabins immaculate. I do not care for the busy and noisy buffets and found other choices of dining that were included in the price satisfactory . Special dining was excellent. Worth the price although they seemed to vary greatly depending upon purchase dates, Did not care for the extra charges for many things, but they can be avoided. Have had over 100 cruises, and some ships more elegant and less casual, but this was the best for a solo traveler. Read Less
Sail Date: October 2017
This was our first transatlantic cruise it will not be our last. My husband and I embarked in Copenhagen which was a quick and smooth process and were quickly settled in our forward facing ocean view cabin 10704. The bed being sidewise on ... Read More
This was our first transatlantic cruise it will not be our last. My husband and I embarked in Copenhagen which was a quick and smooth process and were quickly settled in our forward facing ocean view cabin 10704. The bed being sidewise on which allowed for a window seat which made this a very spacious cabin. The circular window was large and we had an amazing view over the bow. We booked a speciality dining package and dined at le bistro on escargot, shrimp and pofiterols ( by far our favourite ) tepenaki, cagneys, ocean blue. The main restaurants had slow service around 2 hours for 3 courses but the food was fine, I found the buffet food tasty but on occasions cold. Burn the floor was great and we enjoyed wine lovers the musical (extra charge).all staff we spoke to were very friendly and helpful and the service in the speciality restaurants was superb. The waterfront area was a fantastic place to sit especially as we did not book a balcony cabin which we really didn't need due to the limited stops and the average weather we easily found a seat there on the sundeck or one of the bars and enjoyed the view with a drink or two most evenings. We took an NCL excursion in the Azores which packed in the geezers, viewpoints, tea plantation we definitely want to go back to see this island in more detail. Bermuda was very windy and expensive but we were prepared for that, a one course lunch and 2 alcoholic drinks each came to 100 usd. I recommend the frog and onion pub in the Royal dockyards great fish sandwich and shrimp chopped salad and they have their own brewery they brew 5 types of beer the porter was by far my husbands favourite after the limited uk beer types on board the ship. All in all a great trip, good value for money and a wonderful experience, thoroughly recommended. Read Less
5 Helpful Votes
Sail Date: October 2017
My wife and I choose this cruise because we always wanted to do a transatlantic cruise, the price was right and with the extras offered, a good deal. We had previously cruised on Norwegian 6 times in the past and were always very happy. ... Read More
My wife and I choose this cruise because we always wanted to do a transatlantic cruise, the price was right and with the extras offered, a good deal. We had previously cruised on Norwegian 6 times in the past and were always very happy. This was the largest ship we had ever been on and after reading numerous reviews I wasn't sure what we had gotten ourselves into, but on the whole a great time. The ship, itself, is beautiful. Without all the garish colors that have always been on the other ships, the muted tones were a really nice change. Even though we got a UBP and 4 UDP reservations we opted to buy an additional 5 dinners as we have really enjoyed the specialty dining restaurants in the past. Dining: Savor and Taste are the two smaller complimentary restaurants. They were well laid out and were attractive. Dinners here were okay, breakfast a totally different story. We had usually gone to the Garden Café for breakfast in the past as we would be doing excursions most days. With 10 days at sea, it seemed we could relax and enjoy breakfast. The first few days things went smoothly. About day 5 things began to go downhill. It was difficult to get a pot of tea (sometimes waiting almost 30 mins to get it). They started walking around with juices and it was easy to get one, but almost impossible to get a second. (The waiters even started to say that Moderno was offering a buffet breakfast as a way to disperse the crowds.). By the end of the cruise, breakfast became a good hour and a half ordeal. There were many people walking around, but very little getting done. Tropicana: What a stunning restaurant. The live music and dance floor was quite a nice change. Some people complained that the service was slow, but we had no complaints. Ocean Blue: While the actual restaurant was probably the least attractive restaurant, the two meals here were excellent. The surf and turf was awesome. Even with the dining package, there was an upcharge, but well worth it. It was the only restaurant that served my wife's favorite wine. An additional plus. The service was exceptional. Cagney's: A beautiful room and as always, the food was top notch. La Cucina: I missed having the appetizer pizzas that we had on the Pearl a few years ago, but the food is still good. I am surprised with as nice as this restaurant is, that NCL still feels a need to put up plastic grape vines up. They look cheap and really aren't necessary. Teppanyaki: The same from each ship. A fun experience. Le Bistro: On the other ships this was always a favorite but here, it was awful. I had ordered duck and got this very bizarre shredded duck which was put into a patty, with mashed potatoes on it, and APPLE slices on top of that. The two carrot logs were so sickly sweet, they were inedible. My wife's scallops were not cooked completely. We cancelled our second reservation there. O'Sheehans: A great alternative for lunch, although some of the items were so heavily salted. (Avoid the open turkey sandwiches). The reubens and wings were great. Wasabi: My wife had sushi for lunch and loved it. Noodle Bar: The most bizarre experience. The service was haphazard and everyone got the wrong food, but it was packed everyday so I guess people liked it. Margaritiville: The biggest club sandwich I had ever seen, and delicious. Garden Café: Still chaotic, and not nearly as many choices as before, but it was okay. The chicken parm was actually quite delicious. I knew to make reservations 90 days before going so we were able to get all the times we wanted to eat and never had to wait for a table. Shows Wine Lovers Musical: The story was corny but entertaining and the three course lunch was very good. (The Cajun shrimp were especially good.) STEAM: This show was beyond awesome and totally worth the price. The performers were exceptional and the venue was beautifully done. The three course dinner was similar to the lunch we had at the Wine Lovers Musical (they are in the same venue) but a true highlight of the trip. Million Dollar Quartet: An extremely well done show and well worth it. Howl at the Moon: Wasn't quite sure what to expect, but a truly enjoyable evening. We left at midnight (after two hours) and they were still going strong. The Barricade Boys: A good show by very talented singers. PROS: We had an AFT cabin (11314) and the balcony was a decent size with two chairs, a tiny table and two lounges. While the weather didn't always cooperate we were able to enjoy it for more than half the cruise. Being AFT, we had a set of elevators near our room, a timesaver. Making reservations a head of time even for the shows was very helpful. The Spa was good. The water slides were fun. The rope course was awesome. The miniature golf was one of the hardest courses, but that could also be because of the ship movement. We had a concern with a passenger who spent 6 hours sitting on the floor outside our cabin, security was excellent. We ordered a shrimp platter for the room...24 delicious shrimp. The layout of the ship for the most part was very easy to navigate. CONS: The layout of the ship also meant that there aren't a lot of intimate spots. With many of the trivia games in small areas next to bars, there often weren't enough seats for those who wanted to participate. The Atrium holds to many events that take up too much space and really makes it difficult to deal with the guest services. Guest Services: We had ordered several bottles of wines to be delivered on certain days. (One being the first day). Well the first day wine did not arrive on time, nor the next two days. When I went to speak with them, the woman smiled sweetly but really didn't want to do anything. She finally got it delivered. (The excuse being that they couldn't deliver it the first day as they were loading the ship, but when I asked why it couldn't have been delivered the next day as we were at sea, she just smiled) We had ordered two other bottles to be delivered with a cheese platter. The platter arrived (and was delicious) but no wine. Two days later I went down and finally got to speak to the beverage asst manager, who had no clue as to why the bottles weren't delivered but he had them done. I told him I wanted to know why they weren't delivered and that I would be back the next day. I came back, he had no answer but finally credited our account for one of the bottles as a gesture of good will. They also sent chocolate covered strawberries. Learned that you needed to be persistent. The card to get electricity. I understand the need to conserve energy but having to have a card in the holder worked for the lights, but at night, you had to take the card out to turn out the lights. Which also stopped all the power to the room. Since you can't turn off all the lights, it meant groping at night to get into and use the bathroom. Not an ideal situation. Cabin steward: We met Dilma the first day, but after that she was almost invisible. We always marveled in the past how our steward was like a magician, that if we left the cabin, everything was always clean. One day, we were gone for 7 hours, and the room had not been cleaned yet. One night we came back from a show, and the room was not done for the night, we tracked her down to get the activity sheet. Reservations: I knew that we needed to go to the Box Office to book shows that we had not prepaid for, and did that right away but it was a very confusing process. The small venues for some of the shows was an inconvenience. If you aren't OCD about these details, you might not see many of the shows. The weather the last day was bad and we arrived back to port late, so we ended up getting off the ship late, but thankfully had the transport to the airport. (Missed the BAGS program). Although I think I would just walk off the next time and grab a cab. No announcements in the room was a hassle when general announcements about the last day, etc were not heard. All and all, a great time, we will travel with NCL again, but warn others to PLAN PLAN ahead. Read Less
Sail Date: October 2017
Pros: Really a very nice ship with a generally sensible layout particularly the restaurants indoor/outdoor seating Speciality Steak and Brazilian restaurants were excellent. Bathroom was spacious. Cons: Balcony Staterooms ... Read More
Pros: Really a very nice ship with a generally sensible layout particularly the restaurants indoor/outdoor seating Speciality Steak and Brazilian restaurants were excellent. Bathroom was spacious. Cons: Balcony Staterooms ..... the balconies are so skinny that it is virtually impossible to sit down and face the ocean. The ship's corridors are so narrow that it is almost impossible to pass an incoming person without someone stepping aside to yield right of way. With just about 4,000 passengers on board it is hard to believe that NCL would subject their passengers to canned backing music for the shows and "musical" performances. What ever happened to live 9 piece bands ...... cost cutting ? Would have to say that the entertainment on board was underwhelming and not comparable to other cruise lines. In the buffet at very busy times, it is amazing that supervisory staff would ignore table "campers" - playing card or games on the tables or reading books - while dozens of diners are searching for a table to sit at to eat their food. Why not make a PA announcement at busy times requesting people to vacate their tables when finished their food to facilitate other diners being able to sit and eat ? Read Less
Norwegian Getaway Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 5.0 3.9
Entertainment 5.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.8
Family 5.0 3.8
Shore Excursion 3.0 3.7
Enrichment 2.0 3.5
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 N/A

Find a Norwegian Getaway Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise