Sail Date: April 2019
It was my wife and I first trip in 24 years . We embarked out of ny and it was a total mess so disorganized finally on board after a 3 hour wait to find our room was not ready for another 2 hrs and our luggage didn’t get to our room ... Read More
It was my wife and I first trip in 24 years . We embarked out of ny and it was a total mess so disorganized finally on board after a 3 hour wait to find our room was not ready for another 2 hrs and our luggage didn’t get to our room until 8pm . Finally on our room we were greeted by the sounds of metal banging in the floor and ceiling . The stateroom smelled like an outhouse and the whole fifth deck smelled like it to . The atm was shut of the minute we left port so the could charge us when we charged anything to our room account . The entertainment was good but it was held in a small area and was always sold out because of the room size. There was hardly no communication as to what was going on on the ship by the time you found out about an event it was full . The casino and drink attendants were so slow by the time you got to order a drink and when you got it was about an hour and it was usually wrong . Disembarkment was worse than embankment it took almost 2 hours to exit the boat and get through the terminal . Then after your cruise they place a hold on your account for up to eight days even though they were paid in full before you exited the boat for example if you paid them 3200.00 they placed a hold on your bank account for an additional 3200.00 . So I advise using anther account for your trip otherwise it will cause problems with your bank if you don’t have the funds to cover the hold amount . They could give me a cruise for free and I would not take it Norwegian sucks Read Less
1 Helpful Vote
Sail Date: April 2019
This is my first cruise on Norwegian. Since I've done 2 RCL last year, those experiences were still fresh on my mind so I compare the three ships. Sadly I must say that Norwegian is like many had lamented, lagging behind other leading ... Read More
This is my first cruise on Norwegian. Since I've done 2 RCL last year, those experiences were still fresh on my mind so I compare the three ships. Sadly I must say that Norwegian is like many had lamented, lagging behind other leading cruise lines now. Ship: Escape is quite impressive in size and plan. I like the water slides/park, rope course, and very nice mini golf course. Escape also seems to be rocking harder at similar weather, and definitely shakes (at 6th floor MDR you can clearly feel the tremble - as if someone's shaking legs at your table, and you can feel it at times even in the 16th floor Garden Cafe!). Can't help but think of the listing incident. Our last day had huge wind - 70+ miles, waves several meters high, but we were safe. I do like the casino not being as smelly as some other ships, and the atrium always having some interesting activities. Summary: RCL wins because they offer surf simulator and flight simulator. Skating rinks, rock climbing etc. And overall smoother ride. Cabin: Had mini suite on Escape, and Balcony on Allure/Anthem. I like Escape's cabin number plate, with "make up room", "at home", "do not disturb" indicators. Size wise they seem similar, but mini suite had bigger/nicer bathroom. The biggest complaints I have against Escape are listed further down in cabin review Summary: Easy win for RCL here. Food: MDR was a semi-disaster. Even if you go there at an early time, you might have to wait a bit to get in. The menu had few things special usually, and you have to wait a super long time for any course. The waiting staff were slow refilling (my water glass was empty and 10 mins past no one filled it up. I finally got a chance to ask the waitress and it took another 10 mins to get it). It was so bad that after the first 2 days, we went to Garden Cafe pretty much all the time. Norwegian claimed "Nobody does dining like Norwegian". They're right - we haven't seen a slower MDR on Carnival, RCL, or Celebrity! Anthem/Allure MDR was quite efficient and always had something interesting to order. I think it's not that Escape staff was bad, but they seem very short on hand in MDR. One waiter has to deal with many tables. It almost makes one think Norwegian deliberately drove traffic to Garden Cafe. But at least Garden Cafe is its saving grace. It's much better than RCL's horrendous windjammer. There's barely any long lines in Garden Cafe AND never ever had one had to wait outside the Cafe waiting to get in. Windjammer of RCL is small and jampacked, had food that's not that good and a few times had lines 20-30 mins long waiting outside to get in! We ended up mostly using MDR on RCL. Summary: RCL edges out, only slightly. Much better buffet on Escape can't fully compensate for the huge lack of finer dining option (sans paying extra for specialty dining). Entertainment: We booked every show, including escape room (you should book them right after you get on ship, in the box office) on Escape. The main, Broadway-quality show, After Midnight - nearly everyone of us fell asleep during some part of it. It's great singing, great showcase of jazz. But not including other music style AND without a real plot made it boring. The comedy shows were fine, same quality as other ships. The staff talent show - I was wowed. Grace from the O'Sheehan packed a powerful voice. She's in the wrong line of work and deserves a better stage. The Chinese dancer was quite professional and chose music nicely with good choreography. The magician was fine. Later ones were not as good but still quite impressive. The Knights - a huge letdown. They picked mostly obscure songs from the most famous knighted singers, and the few that were famous, you can't tell until the 3rd line! Somehow they managed to take every song and sign it in their own way, and not a good way! Their voices were ranging from OK to very good, but they shouldn't be singing pop songs. One of them should be belting out Broadway hits instead. Dizzy the magician was great! He's really funny and had some very nice tricks that I still scratch my head. But the real surprise was Choir of Men. I never heard of them before but they were fantastic! Like Knights, they took famous songs and sang in their own way, except it's a very good way! One of the Knights member joked at the end of their show said a Choir of Men member "came to watch their show on his off day, just to see how it shouldn't be done". It's actually true. Where Knights failed miserably, Choir of Men triumphed. From a powerful rendition of Adele's Hello to touching love ballade (not sure whose song was it). They chose different voices for different songs and nailed most of them. The bar tender, sadly, did not have a great voice but was tasked on two songs not well suited for him, particularly Sia's Chandelier?? He couldn't really do it, despite the nice harmony created by the team. But overall this is a 5-star show. I'd say don't miss Dizzy's show and definitely not Choir of Men! Activities wise it's similar to RCL, and the atrium big screen is nice for both simultcast and other activities. Summary: RCL still wins out easily. Anthem had We will rock you and Allure betters with Mamma Mia. Both had some impressive acts flown in to perform some shows and every show on RCL ships were quite good. The escape room on Escape is very similar to the one in 270 on Anthem, so that's even. Pool: Didn't really use it much. Hot tub usually quite busy, including spice H2O. The waterfall was quite gimmicky. Summary: RCL edges out slightly with bigger and better equipped solarium vs the small spice H2O. Fitness: Escape has decent size, and better classes at a slightly lower price for unlimited. It's way more packed the first two days than both of the RCL ships too. But one equipment had a bad seat from beginning till end of cruise despite that they said they called it in a while ago. Summary: This might be the only Norwegian win here. Port: Bermuda is nice! I like the beaches all looking different. View from lighthouse was very nice too. We heard various opinions that said Elbow Beach had the pinkest sand, or Horseshoe had the pinkest sad. But as we discovered, Jobson's Cove definitely had the pinkest sand of the 3, and possibly all beaches! One thing though - don't pick up anything translucent on the beach. And if you don't have place for your snorkeling gear, don't worry. Most of the beaches had few fishes. Horseshoe had like 10, Jobson's Cove had 4. My son said he saw more fish at the Garden Cafe... (There is actually reasonable number of fish at Tobacco Bay though, which has nice rock formations too). BTW surprisingly, even though the water's cold, once you get in, it wasn't so bad. On nice sunny April days, you can swim. We didn't book any excursions and didn't feel the need to. Took Escape's ferry to St. George and most other times were using public bus and ferry (bought bus tickets in post office). That was fine - the bus was slow and no clear schedule at individual stops, so we took taxi at times too. Final verdit: While we enjoyed our trip quite a bit, Norwegian was disappointing as it had the same price as RCL but definitely failed to provide the same entertainment and service. Read Less
3 Helpful Votes
Sail Date: April 2019
As a surprise for friends of ours (they had received the cruise as a Xmas gift) we booked the same cruise to Bermuda along with another couple. The surprise was successful and the 6 of us generally had a great time. Once we realized that ... Read More
As a surprise for friends of ours (they had received the cruise as a Xmas gift) we booked the same cruise to Bermuda along with another couple. The surprise was successful and the 6 of us generally had a great time. Once we realized that it was school vacation week (the couple we were surprising were teachers) we bid for The Haven as the other couple joining us had stayed in The Haven previously and felt that it would give us a bit of piece and quiet when we wanted it. Bids were successful, however, piece and quiet did not come with the upgrade. The Haven was full of kids which filled all three hot tubs and the pool day and night (we never got to use either). Parents appeared to have disappeared for the entire cruise and between wet towels being thrown around the pool area and loud games of Marco Polo we couldn't even enjoy sitting on the upper deck (pool is open for 2 decks). Our attempt to use the adult only pool outside The Haven was not successful either since the adults only rule was not enforced. Other benefits of The Haven were great but unfortunately overshadowed by the constant running, pushing, shoving, etc. We are not against kids (have our own) but were put off by the lack of parental control and lack of staff enforcing the rules. Cabin steward provided superior service, entertainment options were top notch and specialty dining very good. If we try NCL again it will definitely be a different time of year. Read Less
3 Helpful Votes
Sail Date: April 2019
We wanted to see Bermuda, and spend more than one day in port - this cruise fit the bill. Overall, a very good cruise, but there is room for improvement. First, the big positives: 1 - Balcony room was very nice - good bed, largest ... Read More
We wanted to see Bermuda, and spend more than one day in port - this cruise fit the bill. Overall, a very good cruise, but there is room for improvement. First, the big positives: 1 - Balcony room was very nice - good bed, largest shower (by comparison to other ships) we've seen, and a super room steward (friendly and helpful). 2 - Great cruise director and staff - personable and a lot of fun - no shortage of talent there. 3 - Good variety of entertainment options. 4 - Overall, a clean, nice ship. Room for improvement: 1 - While food was good, overall it was not as good as food we have had on Royal Caribbean and Princess. Less variety at the buffets than on Royal Caribbean and Princess. 2 - Maybe it was because it was a busy holiday week (Easter), but the bartenders were not as cheerful as we have seen on other ships. Also, while rest of crew was friendly, we received less "Good Morning" greetings than we have on other ships. While it might seem like a small, minor point, I think it definitely reflects on the overall friendliness of the entire crew. 3 - Deck 6 Atrium is a great place for the interactive shows and contests onboard with its neat high-definition wall screen. However, the overall size was too small for many of the events conducted there, leading to overcrowding and people fighting to get seats there, with the crowd overflowing into the Guest Services area. The situation could have been improved by moving the popular comedic adult games shows to a larger venue like the theater with more room. The games were a lot of fun, but the overcrowding hampered many from truly enjoying the shows. I have discussed the good, the bad, and now the UGLY: 1 - Only one truly poor thing, but unfortunately it was the last impression we had. The disembarking procedure was a horrible joke!! Two hours in a line winding from bow to stern, through halls and mazes in the main dining room, then on to the Customs maze (which only took about 15-20 minutes. No organization whatsoever, and a lot of angry passengers stuck forever between decks on staircases. Although groups of passengers were assigned departure times, none were observed or controlled by the ship personnel. Plus, handling your own bags made things move even slower. NCL - Take some lessons from Royal Caribbean - they have disembarking down to a science. When cruising on the Allure of the Seas, with 6,300 passengers, I was able to disembark, including Customs, in 15 minutes. With 4,000 on this NCL ship, it took another member of our group of friends over 3 hours - a total joke that quickly soured a lot of us to NCL. Again, overall a very good cruise, but if NCL could get its disembarking procedure totally changed, and tweak the few things I mentioned, it could have been a 5 star cruise. Read Less
Sail Date: April 2019
Chose this cruise cause I heard they are supposed to be one of the best. The crew walked around with a chip on their shoulder and gave a lot of attitude when asked simple question. Almost like they did not want to have to help you. The ... Read More
Chose this cruise cause I heard they are supposed to be one of the best. The crew walked around with a chip on their shoulder and gave a lot of attitude when asked simple question. Almost like they did not want to have to help you. The lines for drinks were about a 15 minute wait because the bartenders will serve their couple favourites and make everyone else wait. The food was absolutely terrible, unless you like msg with everything then you might be okay. The person I was traveling with got food poisoning the third last day from the a la carte restaurants of all things. The buffet is located right above the rear engines so you will be feeling a large rumble while trying to eat at any part of it. I would not recommend this cruise to anyone I know and would definitely never take one from ncl again Read Less
1 Helpful Vote
Sail Date: April 2019
We had an amazing time! Awesome cabin steward, room was very spacious although the sofa/bed where my son slept was not so comfortable--we didn't know until late in the week to ask the steward for something to help (our first cruise). ... Read More
We had an amazing time! Awesome cabin steward, room was very spacious although the sofa/bed where my son slept was not so comfortable--we didn't know until late in the week to ask the steward for something to help (our first cruise). Food was wonderful, private island was fun. Pool was too small and too crowded. There were actually 2 pools, one was designated for adults only and the child friendly pool was full of 4 and 5 year olds--no fun for my 14 year old. Good news is the water slides were fun and he LOVED the basketball court!! There was more than enough activities on board (we did not partake in some) and the shows were fantastic!!! My son loved the comedians--and most were family friendly! My biggest complaint is the awful dirty ashtray smell from the casino. It was gross and unavoidable. Not sure why they still allow smoking on board, kind of nerve wracking since we were in the middle of the ocean and God forbid there was a fire. We are excited for cruise # 2 next year! Beautiful ship!! Read Less
Sail Date: March 2019
I chose this cruise because it was an easy ride to New York port. Also it was going to the Bahamas. We had a great time. I don’t know why I see a lot of negative reviews. We had a mini suite with balcony. It was not very big, but ... Read More
I chose this cruise because it was an easy ride to New York port. Also it was going to the Bahamas. We had a great time. I don’t know why I see a lot of negative reviews. We had a mini suite with balcony. It was not very big, but no cabins are. We did not hear any noises from other cabins. The food was very good, but service a bit slow. Being a large ship, it was sometimes crowded in areas but no where to what I expected, so not too bad. Pool is a bit small. We were able to see all the shows we wanted to see without a problem. We sometimes had to wait for an elevator, but we made a game out of it. It is what you make it. Either you go to have fun and do so, or you let little things ruin it. I would do this cruise again. If you want perfection, I don’t know what vacation would fit. Read Less
Sail Date: March 2019
Not what we expected. The good: Food is really good. Entertainment is amazing. The bad: Pool- very small pool, and not that clean. Casino - you will never win anything. Bars - If you tip you will get service, if you ... Read More
Not what we expected. The good: Food is really good. Entertainment is amazing. The bad: Pool- very small pool, and not that clean. Casino - you will never win anything. Bars - If you tip you will get service, if you don’t, then, you may have to wait 20 minutes for a drink I standing at the bar. The islands - not enough time to explore. Rooms - small and that toilet... it’s tiny, yes, small toilets. If you are more than 220 pounds, then you will not feel comfortable on that toilet. It’s small... like really small. Service - you have to tip otherwise you will get the very basic service and you will not like it. Example: they can make your room but only make your bed. With a $5 tip you get your whole room done and fresh towels, and ice and extra stuff. So haven extra $$$ to tip. Nightlife - one! Yes one decent bar at night the “sky bar” that’s has a DJ. Bunch of teenagers dancing and that’s it, everyone sleeps at 1:00 am - no more life after that. Read Less
Sail Date: March 2019
We choose this cruise because our cruise friends booked it and we decided to go with them. in all we were 10 people. From start to finished it was a very good cruise, We arrived at the Port by 10.15 am and check in took all but 15 min ( I ... Read More
We choose this cruise because our cruise friends booked it and we decided to go with them. in all we were 10 people. From start to finished it was a very good cruise, We arrived at the Port by 10.15 am and check in took all but 15 min ( I did provide a CC on line before getting to the Port so that saved time) We were on Board by 11;00 am very fast and organized boarding. We all had lunch at Savor (10 of us) and service was quick and friendly and the menu and food did not disappoint. By 1: 20 pm the Cabins were ready for us and we went to our Cabin Mini Suite 15798 to drop of our carry on and to get ready for Muster Drill at 2;30 pm . Muster Drill was well organized and went smooth ( it helps if guest would show up on time and listen to the instructions giving ) We sailed away a little after 3:00 pm and we got lucky with the weather for March ( NCL does not control the weather or the seas lol ) The service provided by our room Steward was great. we never had to ask for anything.He made sure we had everything that we needed on a daily basis. I can honestly say out of all the cruises we have been on this was the best, from the food to the drinks to the service to the Entertainment and having great friends on board everything was awesome. NCL should be proud of their crew and the service they provide to their guest, I would like to add that if you find that the crew was not overly friendly, you may want to check to see if you treated them with respect and in a friendly matter . sometimes the problem lies with us. Read Less
Sail Date: March 2019
Love NCL this is my 3rd cruise in 3 years NCL never dissappoints. Ship was splendid, food was fabulous and the service was impeccable. Our balconey room was comfortable and clean. Only complaint is there are not many areas for smokers, ... Read More
Love NCL this is my 3rd cruise in 3 years NCL never dissappoints. Ship was splendid, food was fabulous and the service was impeccable. Our balconey room was comfortable and clean. Only complaint is there are not many areas for smokers, heard many customer complaints. Main dining room service and food was great loved le Bistro was however dissappointed with Bayamo, after waiting all week to celebrate the cruise final night, food delivered to the table was not what was described on the menu. We paid upcharge ahead of time only to have them refund to my onboard acct then they charge you again when dining, we were not informed of this. Took 3 excursion booked on ship, the trip to cocoa beach was terrible, NCL just handles the transfer but it is nothing but a tourist trap. Nassau Blue Lagoon was over crowded with 4 ships in port, it was crowded, no chairs, ran out of food and drink which was included, NCL island was great but tender transfer a little difficult. I always travel NCL and always will, I feel you get 5 star treatment, great service food and entertainment. We loved the Escape and will travel on this ship again if given the opportunity. Read Less
Norwegian Escape Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0

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