13 Helpful Votes
Sail Date: April 2019
This was our 33rd cruise and our fifth time on HAL. We chose this itinerary as a means to return to North America after a long adventure in Australia. First the things we liked: The BB King All Star Band was terrific every time they ... Read More
This was our 33rd cruise and our fifth time on HAL. We chose this itinerary as a means to return to North America after a long adventure in Australia. First the things we liked: The BB King All Star Band was terrific every time they performed, playing excellent cover versions of classic pop, soul and funk songs The BB King club was a great place to relax and dance. Overall the food was good enough. HAL has the same dishes on all of their ships, the variety is good and the quality is good enough. Generally the service all over the ship was quite good. Unfortunately the ship itself was old and the interior design was dated, unpleasant and downright ugly. This was a shock to us as we have found other HAL ships to be attractive. But the Noordam was like a bad cheap hotel with almost no pleasing public spaces. The Noordam is in desperate need of a complete make-over. There were many sea days and unfortunately the activities on board were very down market. There was only one lecturer who was mediocre, leaning on video content from other sources. Otherwise just silly games and activities aimed at upsales like gem displays and beverage tastings. So we were quite bored and had to lean on the hobbies we brought on board. Shortly after leaving Sydney, the ship began to run out of all sorts of beverages, both alcoholic and non-alcoholic. At one point there was almost no beer available. Lots of passengers were commenting about it. I got fed up and wrote a letter to the Hotel Manager which resulted in a flurry of responses, including a face-to-face meeting with the Assistant Beverage Manager. He thanked me for my letter and explained that all of the items were indeed on board but the staff just failed to go get them from their sources. He promised that they would do better. But then the next morning when the room service waiter brought our breakfast juice and coffee, he apologized that the ship was out of orange juice. Of course there was plenty of OJ on board, just not in the room service kitchen. Crazy. I was pleasantly surprised by the very low price of this cruise, but then found out the truth in the cliche "You get what you pay for." This was just a budget cruise with the quality that one usually finds with low-cost budget products. We will probably return to HAL, but probably not to the Noordam. Read Less
7 Helpful Votes
Sail Date: April 2019
We chose this cruises from Sydney to Honolulu as we wanted to visit the islands and Hawaii. also to try out HAL for first time, we have done 27 other cruises mainly on Princess but also on Cunard, P&O, Celebrity, Carnival. Embarkation ... Read More
We chose this cruises from Sydney to Honolulu as we wanted to visit the islands and Hawaii. also to try out HAL for first time, we have done 27 other cruises mainly on Princess but also on Cunard, P&O, Celebrity, Carnival. Embarkation was ok. Had VD verandah cabin, aft near elevators, ok with cabin. Bed fine, settee a little hard. Shower ok. Ecko our steward was fine. Had various meals in MDR and Lido, all poor, mdr meals for dinner were poorly presented and poor quality ingredients, i.e. tough meat and fish, hardly any veggies. Worse food on any ship I have been on. Little assistance given to me as a Celiac, although I advised HAL well before cruise. Not once did the head waiter speak to us re food, service at our table. Only time we saw officers was in pinnacle bar having their drinks before dining in pinnacle restaurant, they don't eat in the mdr !! The Captain did not even appear at the gala night cocktail pary and I never saw him. Entertainment was ok. I was not impressed with our first taste of HAL and will not return. Overated. Read Less
13 Helpful Votes
Sail Date: September 2018
We booked a signature suite on this cruise which showed on the HAL website as being a newly refurbished suite with new couch and chairs,marble top counters ,big screen TV on the wall and bright fresh interior but what we actually got when ... Read More
We booked a signature suite on this cruise which showed on the HAL website as being a newly refurbished suite with new couch and chairs,marble top counters ,big screen TV on the wall and bright fresh interior but what we actually got when we came onboard is a tired old suite with marks all over the walls,an old bathroom with old grubby shower curtains, an old TV that you couldn’t make out what was on the screen due to the fuzziness on it. boy were we disappointed! They have since replaced the TV but have stuck paper serviettes under it for whatever reason which looks terrible but at least we have a clearer picture, . We have complained to the customer relations desk onboard who were really disinterested and said we should have read the fine print that says the photos of the cabin are not necessarily representing the actual cabin!!!! That is false advertising as ok the layout may vary or the colour scheme but not when the photos are actually under the Noordam and showing a new cabin and not a dinghy old cabin that is desperate to be refurbished. A number of suite passengers have complained as it is all suites and cabins that have not been fefurbished, The Noordam overall throughout the vessel is very worn with old grubby carpets throughout the dining rooms,stairwells and quite a bit of the public rooms. Around the covered pool area they have set up long trestle tables with plastic chairs which has made the whole area overcrowded and very tacky looking. The room service has delivered us cold toast and cold water for tea so now on day 4 we have despaired with room service and will have to tackle the throngs of people in the Lido. We are 4 star mariners and are very dissatisfied with what is happening with HAL and the standard of the ship as it once was a fantastic line to sail with. On a positive note the Staff are always a pleasure but with the cutbacks on staff they are working twice as hard and consequently the tables in the pool area are not being cleared and no delivery of water or tea and coffee any more but of course you can still purchase a beer because that creates revenue. If you are booking the Noordam for travel before I understand November 2019 just bear in mind you are not getting the cabin as shown in the pictures or on the website As there are a lot of disgruntled passengers onboard. Read Less
9 Helpful Votes
Sail Date: September 2018
We booked this cruise to get home to Australia from North America. We were assured when booking that the ship was to be refurnished in early 2018. On embarking we found a stateroom with tatty furniture - holes in the upholstery, peeling ... Read More
We booked this cruise to get home to Australia from North America. We were assured when booking that the ship was to be refurnished in early 2018. On embarking we found a stateroom with tatty furniture - holes in the upholstery, peeling wallpaper, chips in bath and sink and bathroom mirrors degrading. The public areas were no better. Meals in the dining room and lido were at best lukewarm no matter where or when we ate. The only way to get fresh hot food was to dine in the pinnacle grill or canalettos both of which were excellent. Having paid for one's food one shoukd not have to pay twice. A lot of the fruit on board was old from the start of the cruise and off by the time we reached Fiji. The ship ran out of english breakfast and tetley tea bags and corn flakes. Only one flavour of yoghurt available at a time. But notbto worry there were at any one time inumerable boxes of a full range of caffeine free teas! The numbers of servers has been reduced so much that the tables could not be cleared between diners and on some evenings it took over 25 minutes to place one's order for dinner. When it arrived the food was usually tepid at best and when returned to the kitchen to be reheated it came back no better. It was ridiculous that as we crossed the Pacific passengerd had to wear sweaters inside the ship because the airconditioning was so cold. The standard of evening entertainment was poor with large gaps when nothing was happening at all. The internet access was described by a member of Holland America staff as abysmal most passengers were much ruder about it. The 'range' of dvds available was a joke the staff asked psssengers for a list of requested titles then couldn't deliver any of them I am not sure what Holland Americ's agenda is; whether they are trying to move down market within the CCL group. If so they may well succeed but they alienated a whole lot of experienced mariners on this cruise. Many times I heard fellow passengers express the determinstion never to cruise HL again. Read Less
6 Helpful Votes
Sail Date: April 2018
Of our many cruises, the one we took years ago on the Noordam is the only one we cannot remember. Having sailed her again, we think we understand why. It was a plain vanilla cruise, good vanilla ice cream, just not exciting or ... Read More
Of our many cruises, the one we took years ago on the Noordam is the only one we cannot remember. Having sailed her again, we think we understand why. It was a plain vanilla cruise, good vanilla ice cream, just not exciting or tremendously memorable. Embarkation was reasonably fast and our room was ready, which was appreciated. The first glitch happened when we decided to leave the ship briefly to look around the area. No one mentioned that the US government now requires picture ID to reboard ships in US territory. The port agent, not a HAL staffer, asked our cabin number, checked it against a manifest dating to five hours before we had boarded, and refused us boarding, despite the valid cruise cards around our necks. We instructed her to call the ship, and she reluctantly took their word for it that we were paying cruisers. So, if you are in the US, bring picture ID anytime you leave the ship. Boat drill was mildly bizarre with our officer sounding like someone from Costa Concordia as he said that if we should hear the abandon ship whistle, to stay in our cabin “and not get in the way.” We hope that was a lack of English skills, but that would be eerily “Costa” too. Oh dear. The main dining room gave us a good table, a good meal and reservations for the rest of the cruise. Oddly, they put us at different tables every night for a few nights and then assigned us back to the window table with waiter Rana for the duration. Since that was the best of our various tables, we were pleased. Noordam has a marvellous “walk right around it” walking deck. Only the Westerdam’s, which has drinking fountains, is better. There is no more smoking on the walking deck, which is lovely. It’s too bad that they take away all of the chairs and cushions so early. It wouldn’t cost a cent to let passengers enjoy that deck for another hour every night. Our cabin was the old style with lots of storage, though drawers were mostly at floor level. It wasn’t HAL’s fault that our balcony neighbours talked loudly, non stop, which made conversation or reading, or even listening to headphones, impossible. HAL’s Achilles heel, though, is plumbing. Whether it’s a single bucket catching a leak from the ceiling on Westerdam or what seemed to be sewage being vacuumed up in a corridor on Maasdam years ago, a HAL cruise will always have some plumbing issues. Usually the cruise is good enough that it doesn’t really matter. Our cabin had issues with lukewarm bathwater, a dripping shower head, a tub stopper that neither kept the water completely in nor let it drain completely out, and a troublesome toilet. We finally got one acceptable bath on the last night by turning the water to the hottest possible setting and running the water at half volume. Theoretically, by the way, the tub drain works by turning the coverplate on the overflow, and the shower diverter must be pulled up and also turned. There is no nightlight in the bathroom, but they are often too bright anyway and a phone works well. We did appreciate that the room was set up so that nobody had to have the bright light from the hall that shines in from under the door in their eyes as they lay in bed. When you have experienced this, it is delightful not to experience it. Breakfast in the Lido was always a disappointment. Things were never quite ready, never quite up to scratch. There was no evidence of any management presence. Goodness knows what they were calling whipped cream, but it was a lot like the whipped butter, which was not much like whipped butter. A breakfast in the restaurant was the only way to get a decent waffle, warm and crisp and with something like real whipped cream. Lunch in the Lido was another story. At lunch, management was visibly in action and they ran a tight ship, so to speak. Food was ready, hot, and reasonably tasty. Selection was fine. The Asian and the salad bar were always good. Sugar free ice cream, which is often freezer burnt on cruises, perhaps due to low demand, was so good that we wondered if the amaretto really was sugar free. Those strange little mousse things that always show up in sugar free were actually tasty a couple of times. This is not something that many cruise ships can do. The Dive In and Pinnacle were both as good as they claim. Except for the back deck, the Lido staff are very good about offering drinks but didn’t aggressively push the booze, which was appreciated. There is no hard selling anywhere on this cruise, which is another very large plus. On the negative side, you couldn’t get a good scone at tea, and one day we couldn’t get a table for two. They were “out” of them. We never saw the lava cake, (one of the best desserts at sea) and not once, but twice we had bar staffers banging on our door wanting to exchange items they didn’t want in the bar for items from our mini fridge. We wouldn’t have minded except that they acted more like SWAT teams taking down terrorists than people wanting favours. It was not smooth. On the upside, the macaroons in the Explorer’s Lounge, a.k.a. Library, were wonderful. There were more books than we have seen in a cruise library in many years. We got an okay scone there one day, too. The two rooms are large comfortable, quiet, and much used. Because it is still on the third floor, they haven’t messed with the Crow’s Nest. The ship, itself, is hard to beat. So, with this excellent old ship, why was it just a good cruise? One thing that seriously impaired our comfort was the nearly toxic cleaning product that was lavished on our cabin twice in an eight day cruise, so clearly it wasn’t carpet cleaner. We have no allergies, but it made our cabin very unpleasant for hours even with the balcony door open for ventilation. Anyone with allergies or even sensitivities would be sick. This is another thing that wouldn’t cost a cent to fix and could well keep us from sailing an otherwise great cruise line again. The Noordam is a great ship, but with a few problems and no pizzazz, though the chocolate surprise night was a nice try. It was a good cruise, but not much more memorable than our first cruise on the Noordam. Like the bathwater, it was better than lukewarm but just didn’t quite hit the mark. Read Less
3 Helpful Votes
Sail Date: April 2018
This was our third HAL cruise and the first on the Noordam. It was an relocation cruise of 24 days from Sydney to Vancouver with stops in New Caledonia, Fiji, Vanuata, Pago Pago and Hawaii. There were numerous seas days but given the ... Read More
This was our third HAL cruise and the first on the Noordam. It was an relocation cruise of 24 days from Sydney to Vancouver with stops in New Caledonia, Fiji, Vanuata, Pago Pago and Hawaii. There were numerous seas days but given the on board activities these days went quicker then expected. The cruise was blessed with good seas throughout and perfect weather except for a steady fog for the days between Hawaii and Vancouver. When we boarded the Noordam was at the end of its Australian based cruises but despite this the crew were friendly and attentive as if it was the first cruise. The ports of call, about half of which were tender ports gave us plenty of time to explore and were well organised. Pluses on the cruise were the Ex tour director Heather who gave talks with an irrelevant sense of humour, the two cruise directors Jan and Isolda whoi made the numerous trivia games heaps of fun. One big plus that given the number of Australia and New Zealand guests on board the captain arranged for a dawn service on April 25th to commemorate ANZAC Day. This was presided over by Bill Crewes who also gave various interesting talks on the geopolitical aspects of the regions we were visiting. Talks on the geophysical and fossil history of the region were done by Phil Cressey, again very interesting. The nightly entertainment was varied throughout the cruise with different sets of performers doing different stages of the cruise. Of these Sarah Moir was the most surprising and entertaining. The food was up to normal HAL standard with lots of variety and it was good to see that a proper salad bar is now an option. During the cruise we crossed the international date line on my birthday so that I was able to have two birthdays in the same year. My wife shouted me dinner in the Canaletto restaurant were I was presented with a cake and a round of happy birthday by the waiters ,most unexpected as was the card from the Captain and Cruise Director. All in all it was a very pleasant and relaxing way to cross the Pacific and I would recommend this cruise to anyone with the time to do it. Read Less
3 Helpful Votes
Sail Date: March 2018
We decided to take a slow and indulgent route back to Canada from Australia and this cruise seemed perfect...and in general it was. Embarkation was quick and easy and the crew very welcoming. The ports were excellent with a great mix of ... Read More
We decided to take a slow and indulgent route back to Canada from Australia and this cruise seemed perfect...and in general it was. Embarkation was quick and easy and the crew very welcoming. The ports were excellent with a great mix of culture thrown in for good measure. The dining experience was very good, thanks mainly to 2 very attentive waiters and a section manager who really seemed committed to ensuring the best service for his passengers. The ship was good too with a fair mix of things to do in the evening...not always to our taste, but you can't please everybody. Without doubt the staff, as is usual for many cruise lines, are the stars of the show, making our time on board a very relaxing experience...until we went back to our cabin each night. As we readied ourselves for bed we would wonder what time the noise would begin in the morning For some reason HAL decided to upgrade us from the large inside we'd chosen at booking to an obstructed outside, despite us requesting 'no upgrades'. Most mornings we were woken by either Deck Hands noisily rearranging furniture, engineers carrying out maintenance on the lifeboat or gear outside our window, or others readying the lifeboat for tender duty. Yes, I appreciate that all these things have to happen, but at 6am in the morning it's not funny...and precisely why we chose an inside cabin and requested 'no upgrade'. We complained at reception, but I try to be polite and respectful and probably didn't make enough fuss. We were told there was no alternative cabin available...but strangely the following day another couple who were being quite loud and angry were attended by a manager and got moved. Oh well, maybe I need to attend 'assertiveness training'. I'm glad we did the trip and we did have a great time, but the cabin situation did spoil it somewhat. Read Less
1 Helpful Vote
Sail Date: December 2017
We stayed 3 days in Auckland before embarking after our flight from Manila. The embarkation was easy and smooth. the ship docks in the middle of Auckland, so its easy and very cheap to reach by public transportation. Being members of ... Read More
We stayed 3 days in Auckland before embarking after our flight from Manila. The embarkation was easy and smooth. the ship docks in the middle of Auckland, so its easy and very cheap to reach by public transportation. Being members of the European Union we didn't need any Visa or ETA. in New Zealand. The friendliness of the people of New Zealand and Australia has to be mentioned specially. No arrogance or security phobia by the embarkation in Auckland OR disembarkation in Sydney as experienced in an other big English speaking country! The cleanliness on board and on land is remarkable. On board were many citizen of not English countries.We would like to have a little less US american shows and more other main languages oriented activities, even subtitled! The songs of the entertainment group of the ship were purely sung in us american..even if they are of Italian, German or French origin. . The service in the lido by the Filipino cooks and Indonesian waitresses and waiters is remarkable. Read Less
5 Helpful Votes
Sail Date: October 2017
We chose this cruise because of itinerary (ports of call). There were a lot of sea days, but past experiences told us that we would have decent entertainment and events to fill the time. Wrong! Holland America, has cut back so ... Read More
We chose this cruise because of itinerary (ports of call). There were a lot of sea days, but past experiences told us that we would have decent entertainment and events to fill the time. Wrong! Holland America, has cut back so drastically on the quality of the cruise experience, that we would avoid travelling with them again. We paid substantial money, and did not get decent value for it. The nighttime entertainment on our 31 day cruise, included 4 evenings with juggling acts (that were appropriate for a child's birthday party), a movie that was featured twice, the ships own singers and dancers that did their 3 shows, twice, as well as some Australian singers that were promoted as professionals of high calibre, but may have been appropriate as lounge singers. Gone are the days of afternoon entertainment and live music on the Lido deck. I was told that this has been taken away frome all Holland America's fleet. The Sailway parties are now unhosted, so they never get started as a party, and the only music for them is not age appropriate to the crowd, and is only over the PA system. There are no more on deck parties, as they have had in the past, and forget about any organized events like they have done in the past with horse races and decorating the horse or karaoke. Sincerely, you can stay home and read or play bridge at no cost, whereas they charge a bundle to supply a chair for you to do this. The portion sizes of meals have shrunk, although you can always order more, but you pay an additional cost to eat in their other restaurants, and the food in no better. Their beef meals are outstanding, but be prepared to be disappointed with overcooked and mushy fish. Five out of six fish meals I ate, including in the premium restaurant were overcooked, and these are professional chefs! Be prepared to pay $13.50 per person per day, for gratuities, plus an automatic 15% gratuity added to all drinks, which are already overpriced. Don't expect to find anything more than a mediocre bottle of wine for only pennies under $30. Keeping in mind that they purchase all their alcohol, Tax and duty free, they still charge prices equivalent to mid to high-end market prices. We asked for the daily paper to be delivered to our cabin. Never saw it. We booked and had written confirmation for dinner nervous reservations at a premium restaurant, they screwed up the date. We had our Australia visas all lined up and printed. They told us that one of ours wasn't registered, but for $35, they could do that for us. When I proved it was all in order, they discovered it was another passenger that wasn't registered for the visa. This after I waited in a long line up to prove my point, and I am not sure that I got a sincere apology. The best ports of call seem to have very limited stop overs, and some secondary ports have long ones. Ship excursions are priced significantly higher than the equivalent tours purchased directly from local vendors. It seems that this cruise line constantly has their hand in your pocket, once you have paid for the trip and boarded the ship. The well to do, like to be ripped off. Those of us of average means seem to get ripped off as a result. Many of the free seminars, are just sales pitches to promote the over priced spa treatments, or to sell you their "snake oil" health and beauty products. All in all, for value for money, there are better options available than Holland America. Shame on their management for down grading what was a great Company! Read Less
5 Helpful Votes
Sail Date: September 2017
I would rate the Noordam excellent for the stewards responsible for room, dining, and buffet. The ship was clean, food good and service excellent. BB King club was great. The itinerary, weather and seas were perfect for us. The problem ... Read More
I would rate the Noordam excellent for the stewards responsible for room, dining, and buffet. The ship was clean, food good and service excellent. BB King club was great. The itinerary, weather and seas were perfect for us. The problem with our balcony. An outside vent was so strong in odor we couldn't open the door for even a moment. After twelve days they finally covered it with tape and plastic that took five minutes. It fixed the problem but I still can't believe it took constant phone calls to the front desk to get them to do that. You could also smell the odor in other parts of the ship but not as strong as our balcony. If Holland would have fixed the problem when it occurred I would have been fine. Like I say it took 12 days. Sour note on the trip. Lost a lot confidence in Holland America. Read Less
5 Helpful Votes
Sail Date: September 2017
Firstly, we had an amazing 34 night voyage. The crew and friends we made were the best part of the trip. The dining room, restaurants, shops, bars, casino and all of the staff working in these areas were wonderful and we wouldn't ... Read More
Firstly, we had an amazing 34 night voyage. The crew and friends we made were the best part of the trip. The dining room, restaurants, shops, bars, casino and all of the staff working in these areas were wonderful and we wouldn't change very much at all. Our cabin was excellent, although the Neptune Suite on the Noordam is no better or worse than the Owners Suite on Royal Caribbean ships we have cruised on. The food on HAL was generally better than on RCI The wine list on RCI is better The entertainment was on a par, as was the casino, although the Texas Hold-em was an electronic game not a real dealer. There were a couple of things that we found disappointing. The on-board singers and dancers could have been a lot better. The disembarkation process for suite guests could have been much better. Despite having priority we were still faced with long queues. The ship board activities were almost non-existent. This wasn't such a big issue for a long cruise as we made lots of new friends and found ways to amuse ourselves. I'd be unlikely to take a shorter cruise (2 weeks or less) with HAL. Other than the sail-away party, there were no on-deck activities either during the day or in the evening. America's Test Kitchen was very disappointing. It seemed to be focussed on people who had never cooked before. The nightclub was deserted on every night. I was told they plan to move this when the ship gets refurbished. This will be a good thing. Only BB Kings and the Piano bar had any signs of life after 9pm in the evenings. The Cruise Director and staff only seemed to appear once each day - during the morning Coffee Chat. Not sure what they did for the rest of the day, but we didn't see them. On the whole, we had a great time, and next time we consider a longer cruise we'll definitely look at HAL, though probably not the Noordam. For any cruise up to 3 weeks in length, we won't be looking at Holland America. My wife and I are in our early 50's, so maybe this isn't the cruise line for us yet. Read Less
8 Helpful Votes
Sail Date: April 2017
This review will not be lengthy but more to the point.Having completed our Sydney to Vancouver crossing from 8th April to 30th April ;I feel appropriate to comment on this ship Firstly the Noordam is a beautiful ship and we ... Read More
This review will not be lengthy but more to the point.Having completed our Sydney to Vancouver crossing from 8th April to 30th April ;I feel appropriate to comment on this ship Firstly the Noordam is a beautiful ship and we could not see any signs of wear and tear and the ship was meticulously maintained in all aspects.Perhaps a couple of carpet sections worn that's about all; but who cares really Food and entertainment all good.One area that did annoy me was the Lido area at night.Only open till 8pm is a joke if you are a late eater like ourselves.They usually only had 2 food stations open so queuing was the norm.That was okay in itself.The problem was you had to wait for food as they often did run out.The next problem was if you wanted more ;2nd's that is ; it was often too late as they would religiously shut down at 8pm Not a huge issue ; but i do like my food and it was good on the Noordam;probably our preference for that extra touch was for the dining room The Noordam had plenty of public areas and never an issue getting seating in whatever area.We loved the decor of this ship Our cabin was at the stern on deck 5.A great experience with the ever present wake and our balcony was big ;cabin 5187 small problem with soot from the funnels stained some of our clothes but we did not put any t shirts or the like out on deck after this People on board were great and we sat at different table each night usually 6-8 wouldn't do it any other way.Met Americans/Canadians/British people Ports of call were good even though we had been to many before.We like the long sea days so this was not a problem for us Embarkation was a breeze and as we boarded around 3pm in Sydney we walked straight on no one in front of us.Getting off at Vancouver was the same streamlined and efficient as well. And now for the worst part ; something that has probably turned us off sea travel for a fair time I would say; maybe forever FLU VIRUS ON BOARD! The 1st day out from Sydney we noticed a steward coming out of the cabin diagonally opposite ours.The only point of difference was that he was wearing a face mask.This caused alarm bells to go off.Obviously quarantined After a few days about it it was pretty obvious that MANY people on this ship were coughing and spluttering and being very casual about it.One woman coughing continuously on the open deck remarked to someone she was talking too "Yes I have a cough but so does half the ship ;so what she said" Great attitude to your fellow man So in due course after everyone being so considerate and health conscious my wife and self finally came down with this Flu virus "A or B" as confirmed by the ships doctor ($1000 medical bill).Our only saviour was that we both got sick in the last week after leaving Honolulu.We were both confined to our cabin for 4 days and during that time i did not eat at all ;I was so ill.I can honestly say I had not been as sick since I had the Mumps when I was 20 years old.Both my wife and self are very fit people slim and exercise daily as well. When we disembarked from the ship in Vancouver ;we were both very weak and my wife had developed Bronchitis which was bordering on Pneumonia after the Flu virus.We had to see a Doctor 2 days after we arrived as I thought we may have to cancel our Rockies tour.We saw the Rockies which was our highlight for 6 days I guess my gripe with HAL is that this Flu virus had been on the ship for some time ;from NEw Zealand or before in it's Australian cruise season.How do I know this because 2 of the stewards told us so I condemn HAL for not making passengers more aware of this spread and doing something about it.It was something that almost ruined our holiday and made us both very wary of venturing on a ship in the future.We are 67/68 by the way so not veterans yet! I must be truthful and say I would have given the ship a "Very Good" review in Value for money except for our horrific experience with illness and yes we did have Flu shots before we left Australia;doesn't cover all strains Read Less
10 Helpful Votes
Sail Date: April 2017
We chose this cruise to fit in with school holidays and to meet friends in Hawaii. The stateroom was excellent. See below. The ship was very lush and we enjoyed the ambience in every venue. All areas were well maintained and ... Read More
We chose this cruise to fit in with school holidays and to meet friends in Hawaii. The stateroom was excellent. See below. The ship was very lush and we enjoyed the ambience in every venue. All areas were well maintained and elegant. We knew the wifi would not be good, so we enjoyed having 2 weeks free of this. Dining. We could not fault any meal, whether it be in the Vista Dining room, Lido buffet, poolside or the specialty restaurants. We mainly ate in the Lido and always managed to find a seat at any time. There were little, if any, queues at each food station. We tried every station and were never disappointed. We never experienced food at incorrect temperatures. The food in the main dining room was very good, with small to medium portions which we appreciated. The Canaletto and Pinnacle dining rooms served wonderful food each time we visited them and the service was excellent. Entertainment. Every night we looked forward to the shows. There were great acts from Australia and at the end, a great a capella group from the USA. The acts were world class, (in our opinion) and were well received by the audiences every night. On a couple of occasions there was standing room only! Obviously the 8 o'clock crowd came back for more at 10pm! We were very impressed with all of them.We also very much enjoyed the BB Kings Blues Club on quite a few occasions. We had a great fun night on a "pub crawl" and enjoyed the piano bar a few times. Daytime activities were good, with our favourites being the daily team trivia, Happy Hour, food and wine pairing and a couple of culinary sessions and guest lecturers. We also enjoyed down time lazing in the aft pool, sitting on deck chairs and also on recliners in the Crow's Nest. We celebrated our 40th wedding anniversary with a Renewal of Vows ceremony. WOW! What a wonderful experience! The Captain presided over the ceremony(we were the only 2) and his wife was with him. We were overwhelmed with the attention to detail....champagne, finger food, corsage and buttonhole, photographer, wedding cake, dinner for 2 at the Pinnacle restaurant, flowers in our stateroom, swans and rose petals on our bed and a beautiful wedding album with our certificate, photos and mementos of the event. A magical night! Port excursions. We did a couple our ship excursions and 2 of our own. All were enjoyable (we were first timers to the South Pacific), even though the humidity was quite unbearable. I can recommend Ricky's Tours in Hilo, Hawaii. We met some wonderful people and thoroughly enjoyed this cruise. We would gladly go again. Read Less
4 Helpful Votes
Sail Date: March 2017
Repositioning cruises are a wonderful way to avoid tedious air travel. Noordam had a great itinerary and the timing was perfect. Noordam was scheduled for a refit in 2015 but it still hasn't happened and its looking a bit tired. ... Read More
Repositioning cruises are a wonderful way to avoid tedious air travel. Noordam had a great itinerary and the timing was perfect. Noordam was scheduled for a refit in 2015 but it still hasn't happened and its looking a bit tired. The soft furnishings are worn in the staterooms and some public areas. Although the colors in the bathroom are dismal, the size of the bathroom is good with a lovely sitting size tub. Dining on Deck 3 in the Vista dining Room was fine, good food and a wonderful waiter on table 71, but breakfasts and lunches on Deck 2 were inconsistent due to insufficient staffing. Wait staff worked hard and were pleasant but they were stretched too thin. Room stewards were lovely and particularly thoughtful. HAL has cut back on entertainment staff, no sports staff, no poolside activities, no sailaway parties at each port. There are fitness classes (fee) and staff in the gym. I enjoyed the thermal spa a great deal and found the spa staff very welcoming and friendly. There were no enrichment lectures for the seadays between Auckland and Sydney. We have been told enrichment lectures may not be continued at all. After Sydney, they had 3 lectures most seadays and these were generally worthy. Evening entertainment was hampered by a dreadful sound system, and inability to turn down the recorded background music so the singers could be heard. In general music was TOO LOUD unless unamplifed. In general we loved the itinerary but are not likely to do this one again and certainly NOT on Noordam. Communication from staff over changed/missed ports was slow or absent, and when information needed to be timely it wasn't. Read Less
10 Helpful Votes
Sail Date: March 2017
Chose it because it went where we wanted to go but didn't ant to go all the way to Vancouver but we were told we couldn't get off in Honolulu unless we paid for entire leg to Canada. That being said the reasons we were terribly ... Read More
Chose it because it went where we wanted to go but didn't ant to go all the way to Vancouver but we were told we couldn't get off in Honolulu unless we paid for entire leg to Canada. That being said the reasons we were terribly disappointed are many. I got food poisoning in the formal dining room and was treated like a criminal for even suggesting that the escargot was bad. The front desk told me to go to my room and stay there until they released me. No one in the medical staff saw me, took my temperature or helped me at all. When I wanted food while in my room no one answered the phone in room service or the front desk for at least an hour. When I finally went to the front desk (yes, I left my room!) they had room service call me.15 ins later they called and took an order for me and my husband they said it would be there in 30 mins. which ended up being an hour and a half later. I called the medical staff to find out when I would be able to leave my room, she told me she would let me know sometime the next day after 9 a.m. and then hung up on me before I could saying anything more. Before they released me they came to "sanitize" our room. Which included wiping down a few surfaces but NOT the phone, door handles or bathroom door or the arm chairs. After they supposedly had sanitized the bathroom, I took a wad of TP and wiped under the rim of the toilet seat. It was filled with brown slime and black mold!!!! I let the front desk know this and they said they would mention it to the proper staff, but it never got cleaned. At least 70-80% of passengers were sick with a cold for the entire 36 days. There weren't any waste cans to dispose of used tissues so people were putting them on their used plates, behind curtains next to the tables etc. on Lido deck. I never saw anyone wipe off the chair arms (sticky, oily film covered the arms) I did see them wipe off the handrails but nothing else. The excursions were pretty lame in some cases very good in a few cases. Orcas were touted on the ship as being plentiful on the Orca Whale watch in Victoria but were nonexistent after 3 hours in the cod and rain. To be honest they should call it a wildlife tour since they said while we were on the tour that they hadn't seen or heard of any Orcas being seen for a long time. There was no more to do on sea days than on in port days but much more crowded of course. No games or entertainment around the pool on sea days. In fact one day they took most of the pool chairs away and had a "big sale" on stuff they hadn't been able to get rid of in the last 30 something days. Service in the Lido dining room was the best thing we experienced. The service people were friendly and hard working. Many times though on sea days we had to bus our own tables and get our own beverages because the help was over worked, not enough help. Roasting the same meats is not my idea of cooking. Pretty much roast pork leg and fried chicken every day. Lots of mashed potatoes and carrots. The salad bar was wonderful and was the saving grace for the food department. Finally the last day was the crowning insult. We paid (through the excursions department) $58 for the 2 of us to be transported to the airport to catch our flight. The whole process was chaos both the ship and the bus company were to blame. There was no sense of urgency through the whole chaotic ordeal and culminated in many of us on our bus missing our flights which of course incurred even more fees and getting home 8 hours later than our original flight. Read Less
11 Helpful Votes
Sail Date: March 2017
A repositioning cruise that took us 36 nights from Auckland/Sydney/Honolulu/Vancouver with no ship problems...so that is a very good and great thing! But service overall ('anytime' main dining) was a big hit & miss for the ... Read More
A repositioning cruise that took us 36 nights from Auckland/Sydney/Honolulu/Vancouver with no ship problems...so that is a very good and great thing! But service overall ('anytime' main dining) was a big hit & miss for the whole cruise - often 3-4 hr dinner service, cold coffee (both breakfast & dinner service), orders not taken right or forgotten, lots of cold and unappealing food served, dry and overcooked food - including fish, cold eggs benny (or solid eggs benny). More often than not dinner entree plates had been sitting 1/2 made up for some time with lumped, cold & glutinized rice or starch on the plate waiting for the meat portion. I never did get a caesar salad that did not have some problem like wilted warmed lettuce. By the end of the cruise nearly everyone was talking and experiencing the same problems in anytime dining....so much so that I've never cruised where so many people stated they'd removed their gratuities. Five star mariners were complaining and writing pages to the front office. Also people were saying never another Holland cruise and some couples cancelled a future cruise they were so upset. By mid cruise we figured out it was better to eat in the Lido...except so many were doing that, it was crowded all the time and you were always walking around looking for seating (breakfast and lunch too)....but at least the food was hot and you could pick and choose what you wanted. All over the ship there were many very cold common areas. And there were many areas where water constantly dripped from the ceilings above - interior Lido area, the spa area, Sports Bar, etc. Seating in the sports bar had pails on them, the Lido walkways had yellow cones where water was on the floor. Carpets in the spa area were sopping wet (and not from pool water, but water from above). And as well seating in the thermal spa area was soaking wet from above.The staff kept the interior shone and very clean, but many areas were in need of repair, carpet replacement, many seat cushions need repadding, etc. No librarian or bridge master anymore. The cruise director - Jeromy Whitehead was lack luster to say the least and his side kick - Marshall, not any better. Usually a cruise director can liven things up...change or set the tone of a cruise...but not this one...he was pretty much not seen and boring when he was...in a suit with a "talking" orange tie is about all. Ship board life got quite boring real fast for the lack of things to do of any real interest. Holland needs to greatly improve in this area - I blame the cruise director. The Neptune party at the equator crossing was put on with no great effort, nor thought compared to others I've experienced. The Crowe's Nest - a great venue onboard - sat empty EVERY night but one of the 36 night cruise!!! - nothing going on. Except for the nightly Vista Lounge entertainment, there was little of to do after dinner after you'd spent a night or two with the Adagio classical duo, or the piano guy, or covered your ears to look in at the BB Blues Band who were way to loud to be enjoyed or anywhere near for long. Even the casino was dead! The passengers who only went from Auckland to Sydney got short changed during the day with presenters as the Vista Lounge was not utilized during the daytime, instead the Queen's Lounge was used - ill-suited for the number of people wanting to attend...so people stood and listened, could not see and left. Even the Maori team were complaining about the wrong venue...but it was not changed. It was terribly crowded - seating/chairs all wrong and uncomfortable. This included using the venue for movies too...nearly unworkable, or any comfortable seating to see anything. The cultural groups aboard (Maori & Hawaiian) were very good and well received....were of great interest and variety...but the 3-4 lecturers were not that great after listening to them more than once. Their topics were just boring and dry...it just became a place to go and sit, kill some time for the most part. They seemed to be 'old hacks' with 'worn' material who were on a 'free' cruise. Holland needs to bring on people who are current, new and not so so boring. I sat at dinner with one of the them as he explained how he was selected (from his agent) and what little work he had to do to change up his presentation to meet some relevancy, but it really was a free cruise and his wife was already looking at choosing and sending another cruise request to his agent. The one thing that Holland does very well is embarkation and disembarkation as well as tendering - on time, smoothly organized. The ship's office is on their game with proper information to your cabin and it runs smoothly and that includes passport and visa work also. And how can I forget to mention the "GIFT" that the Noordam gave nearly all its passengers - a cold/flu virus that morphed to a terrible chest congestion and cough that spread like wildfire. At times in the Vista Lounge all you could hear was coughing...this continued the whole cruise. While I can't entirely blame staff, I can blame quite a few passengers for not remaining in their cabins for a few days and for coughing and sneezing directly into their hands while in the Lido - then proceeding to touch chair arms, serving spoons, etc and spreading it throughout the boat. Also, I saw Lido staff wipe down table after table with the same (now) dirty cloth, then proceed to place clean water glasses upside down onto a wet table top. I also greatly fault Holland for not making any mention of the situation...or for not asking to passengers take and adhere to better precautions. My 2 cents worth. While it was not a cruise from Hell, it was not the cruise I had longingly looked forward to either....despite the good port calls. It will be some time before I cruise with Holland again....from my experience Celebrity or Princess do it so much better. This was my 2nd more than 30-day Holland cruise. Perhaps it was just this cruise, this ship - Noordam, but after reading many other negative reports from Noordam passengers, I know the experiences I had first hand and agree with the negative comments many, many others have also written....so beware!!! Read Less
24 Helpful Votes
Sail Date: February 2017
This cruise was for the New Zealand Destinations... with a lot of great port stops along the way. Noordam is our fifth HA ship, and much the same facilities as the others. It seemed that the temperature control was much better than some ... Read More
This cruise was for the New Zealand Destinations... with a lot of great port stops along the way. Noordam is our fifth HA ship, and much the same facilities as the others. It seemed that the temperature control was much better than some of the other HA ships we have been on, so we were not freezing in some venues this trip. We opted for a cabin with the steel balcony near the bow, and it proved to be great... only minor problems with some exterior panels rattling in the wind, which were quickly attended to by the staff. We enjoyed the trivia, Windows 10 courses, daily devotions, Piano bar, and all of the special sessions keyed to the locations on route, like learning the "Haaka" before arriving in New Zealand. The evening entertainment was mostly good, with a couple of weaker evenings with entertainers that were not of our tastes. The HAL players were good, but of course started to repeat as we did a double length cruise. The service was good on open dining, except some tables near the back farthest from the kitchen seemed to take much longer between courses. The choices in the Lido buffet were good and never more than a few in the lineups in front of us. Had to ask for lactose free sorbet, but it was available on request, just not on the signs. We did all independent touring supported by the cruise critic forum, and made many friends through the meet and greets and activities organized on the forum. We really enjoyed the Noordam, and are planning to book another HA cruise in the future. .. and 43 days was about the right length, and 5 sea days at a time is not too many!. Read Less
6 Helpful Votes
Sail Date: September 2016
We booked the cruise many months ahead when great fares were offered for a trip of this length. The ship is 10 years old and is showing signs of wear in some areas. The Lido Dining venue needs new furniture. Our cabin was located on ... Read More
We booked the cruise many months ahead when great fares were offered for a trip of this length. The ship is 10 years old and is showing signs of wear in some areas. The Lido Dining venue needs new furniture. Our cabin was located on Deck 5. It was very comfortable and quiet. The verandah added a lot to our time at sea because the weather was very pleasant most of the journey. Our cabin stewards, Hary & Sri, provided excellent service keeping things spotless and well organized every day. Dinner in the dining room was pleasant and not crowded or noisy during our visits around 8 p.m. Food was good to very good with more than a sufficient variety of choices for a long cruise when menus, by necessity, are repeated. Sanjaya (the maitre' d) and servers Paulus and Dewa provided great service. Abigail provided excellent service in the Pinnacle Bar. Service in the Lido was spotty. There didn't appear to be enough staff to handle rapid turnover of tables at during breakfast. At times, things appeared a bit disorganized. Main Office staff were extremely professional and helpful. We, and several other passengers, complained about Internet service. Some software upgrades were made to the ship's system shortly after we departed. Following this activity AOL and YAHOO mail-server customers were unable to access email accounts. This situation wasn't rectified before we left the ship. Given the high cost and slow speed of Internet access, this was an unfortunate management decision that created a lot of ill will. As with our prior HAL cruises, we were impressed by the constant maintenance activity. Paint, varnish and other exterior finishes always look clean and in good repair. This creates an impression of a very well-run ship where passenger comfort and safety are a primary goal. A well-organized, complete program is published daily. However, the cruise director made at least two announcements, broadcast throughout the ship, each day. When I provided feedback about this he explained it was HAL policy to do this. I understand part of this effort is directed at increasing interest in activities that generate revenue. That said, I believe this is unnecessary, redundant and disruptive. We greatly enjoyed the captain's daily updates about our position, progress and weather. The staff work very hard for many hours each day. Nearly everyone had a smile and friendly greeting as passengers approached them in the corridors or public areas. Kudos to HAL! The training and coaching that support these behaviors added a lot to our enjoyment of this cruise. Overall, I believe we received excellent value. We'll sail with HAL again. Read Less
8 Helpful Votes
Sail Date: September 2016
This cruise was chosen strictly for itinerary, which was a long-held dream come true. The ship and cabin got very old, very fast. Surely, the cuisine could have more variety -- all those chefs that claim to have input! Cabin attendants ... Read More
This cruise was chosen strictly for itinerary, which was a long-held dream come true. The ship and cabin got very old, very fast. Surely, the cuisine could have more variety -- all those chefs that claim to have input! Cabin attendants were superb -- could not do enough for us. Wish they had a better product to offer. The terrifying toilet (watch out!) and the much-too-heavy bath door destroy any illusion of luxury. That illusion is further ruined by luxurious-appearing bath linens that seem to get scratchier and scratchier. Storage is quite adequate, even for clothing chosen for a longer-than-six-week cruise. No drawers except in bedside tables, but that is easy to cure by organizing with the biggest size of zip bags on shelves. Great laundry service -- we purchased the unlimited plan -- with the occasional delayed return of an item or two. Bed linens were lovely, as was the pillow selection -- mattress very hard, and the minus-fifty-degree rating on the VERY heavy down comforter makes for an uncomfortable. Warm, but heavy. If you can figure out the mystifying thermostat, bravo! And of course, the ubiquitous quandry -- which light switch turns on which light(s)??? That's important when your fellow traveler is trying to sleep . . . Read Less
2 Helpful Votes
Sail Date: September 2016
We needed a cruise to return home to Sydney & the Noordam was leaving at the right time. We have never sailed on a HAL ship before, it was not our first cruise. Found the ship very nice, inside cabin very roomy & great ... Read More
We needed a cruise to return home to Sydney & the Noordam was leaving at the right time. We have never sailed on a HAL ship before, it was not our first cruise. Found the ship very nice, inside cabin very roomy & great service from our room stewards, The Buffett section was very nice & a good variety of food with exceptional service, the dinning room was also very good, liked the bit you did not have to book a table at a set time, you just turned up & sat with different people. The evening entertainment was not always the best. The lectures were very good especially the ones given by Jay Christofferson. Do not find Vancouver port the easiest one the board on they seam to take ages to get you on board. Our taxi driver dropped us on level 2 not level 3 & we had to carry our cases down a flight of stairs, with having a bad knee that was not easy. Read Less
5 Helpful Votes
Sail Date: September 2016
Flew from hometown to San Diego to embarkation. Met my roommate in San Diego airport. We only had time to get luggage and then catch the shuttle to the ship. We were promptly put aboard and our cabin was ready for us as well as ... Read More
Flew from hometown to San Diego to embarkation. Met my roommate in San Diego airport. We only had time to get luggage and then catch the shuttle to the ship. We were promptly put aboard and our cabin was ready for us as well as Invitations for dinners, drink cards, chocolate covered strawberries (never was sure who sent them)and our cabin stewards, Setyo and Nita, greeted us before going to lunch. We dined in the Pinnacle the second night aboard. The food was perfectly presented and excellent in flavor. We had room service often for breakfast and it was delivered right on the time we requested with a smile and good morning from the waiter. All or our dining experiences were positive and enjoyed every meal. We didn't do many excursions until New Zealand and we were off at every port.. Beautiful country neat and clean with the most friendly assistance as well. All of our off shore experiences were positive as well. This was a bucket list cruise and it was a wonderful experience. Also, met some lovely people on board, The cruise critic Roll Call was well attended, I thought. There were three from San Diego and a great way to meet some of the others on cruise critic.. Read Less
6 Helpful Votes
Sail Date: September 2016
We chose this cruise for the itinerary. We had sailed HAL once previously for a Sea of Cortez cruise which we thoroughly enjoyed. The entire cruise was a repositioning cruise from Vancouver, BC to Auckland, NZ however, because we are ... Read More
We chose this cruise for the itinerary. We had sailed HAL once previously for a Sea of Cortez cruise which we thoroughly enjoyed. The entire cruise was a repositioning cruise from Vancouver, BC to Auckland, NZ however, because we are not yet retired and the entire itinerary would have stretched our time off too much, we decided to pick it up for the Honolulu to Sydney segment. So when we got onboard, there were already many passengers who had been on the ship either from Vancouver or San Diego. Other than feeling we had missed out on some of the entertainment which came before we boarded, it was a good decision. We arrived at the port in Honolulu about 1:30 p.m. The ship was overnight here. About 800 passengers embarked along with us, but we were one of only about three other couples boarding when we did - so easy and quick! We got unpacked and went off to get reacquainted with Honolulu. Next day rented a car and circled Oahu - great day! Made stops at all our favorite places. Midnight on day 2, we set sail for Lahaina, Maui. It was a tender port and quite bumpy, in fact a fellow passenger fell between the tender and the ship, basically ruining her day while making her a minor celebrity. Won't attempt to place blame as we were not there when it happened. But we enjoyed Lahaina and then on to Hilo. Met up with good friends in Hilo and had a fun day. Then we were off for 5 days at sea on our way to Pago Pago, American Samoa. After Hawaii, the ports were all new to us and we had a great time visiting new places. We went to Vanuatu, Fiji, and New Caledonia. 10 ports of call in all including Hawaii and Sydney. As for the ship, I had read that it was getting tired, which I somewhat agree with, some of the furnishings - mirrored table surfaces in particular - were worn, but overall, it was a clean, classy, beautiful ship with enough room for all the passengers. There were some special little cabanas on deck 10 which seemed to get very little use. Also the spa therapy pool was underused. Should be opened up to all passengers. Of everything about our cruise, we most enjoyed the people - fellow passengers as well as staff. Service was superb and I'm always amazed when I read other reviews where people berate the staff in any way. Fellow passengers were open and friendly. We made many new friends. The enrichment program on the Noordam was wonderful. It is something we look forward to on any cruise. Bud Murch did a lecture series on Astronomy while Brian Stoddard covered the sociology of the South seas. Very interesting. We mainly attended Bud Murch's lectures and were enlightened and educated as well as entertained. Well done!!! The Hawaiian Troupe was very fun and they provided music and Hula along with local crafts and ukulele lessons. Great! Other entertainment was good with musical shows, comedians (loved seeing Bud Anderson again), ventriloquist, pianist, harmonica aficionado and magic/comedy. Was disappointed not to find any live music out on deck. Fellow passengers loved Adagio, a violinist/pianist duo and the pianist in the piano bar. We fell in love with Sydney. Can't say enough nice things about this place. People were especially friendly for a city of its size. For my usual complaints, smoking on the balconies is still permitted, drinks and excursions are overpriced. We did not use the casino. We booked shore excursions from local vendors (which is why I did not rate shore excursions) as we arrived and were not disappointed. Would definitely sail on Noordam again. Read Less
5 Helpful Votes
Sail Date: September 2016
My husband chose this cruise as a gift for my birthday. I had previously enjoyed travel on the Holland America Line ships and others had good things to say about HAL. It was his first ocean cruise. There was plenty to do. We really ... Read More
My husband chose this cruise as a gift for my birthday. I had previously enjoyed travel on the Holland America Line ships and others had good things to say about HAL. It was his first ocean cruise. There was plenty to do. We really enjoyed the lectures and the concerts and the exercise facilities, including the Promenade Deck for walking. Jay Christofferson was an excellent presenter. My husband played Bridge frequently, while I wrote and took photographs, etc. We met interesting people, some of whom now remain friends. The ship was wonderfully set up for any disability. One of our new friends could not walk and was on his 10th cruise. The food was first rate, beautifully prepared, fresh and healthful and the service excellent for all meals. Our stateroom stewarts were always very helpful. One of our favourite activities was watching the sun set and the stars appear from our verandah looking out on the starboard side over the Pacific. We would certainly travel Holland America Line again. Some of our onboard friends have already booked their next HAL cruise. Read Less
3 Helpful Votes
Sail Date: September 2016
Why are disabled cabins either at the front or back of the ship? A trek to either the theatre or the restaurants. Our cabin 6003 was at the front, a good size with a pillar ( ideal for tying the wheelchair and walker to whilst crossing ... Read More
Why are disabled cabins either at the front or back of the ship? A trek to either the theatre or the restaurants. Our cabin 6003 was at the front, a good size with a pillar ( ideal for tying the wheelchair and walker to whilst crossing the Tasmin Sea ! ) It was clean but scruffy and worn, we placed a blanket over the sofa to cover stains and another over a chair to cover the threadbare arms. There was a dangerous narrow ramp leading to the balcony and a wider wooden ramp on the balcony itself which meant you couldn't turn a wheelchair round. As the cabin was under the bridge it had an electronic door curtain which could be operated from the room or the bridge, in theory that was fine but who installed it so the curtain closed over the door opening and not on the other side? You had to place the curtain behind the chair to be able to get out of the balcony door, the curtain hooks had broken and had to be re attached on each opening. As it was the cabins' situaition was so windy it was rarely able to be used on sea days. A great shame. We chose this adventure of a lifetime for the destinations and because we had enjoyed a wonderful 40 night cruise from Southampton to Singapore on ms Rotterdam 18 months previously. A mid ship disabled cabin with a restricted view which was lovely and really easy to move around the ship. Not only was it a very different ship it felt like we were travelling with a completely different company. We chose to eat in the Lido most days, the food was acceptable and the young staff really lovely and helpful. Its a great shame some of the passengers from the US had a need to be so rude to them. And they seemed to think it was beneath them to use the supped hand gel ! The Lido, like the rest of the ship had some serious maintenance problems including water leaks which could be experienced at the tables, whilst queuing to be served and whilst trying to walk on the main narrow walkthrough. I fell heavily on a wet floor causing unnecessary pain to my arthritic body. The cane chairs were worn and very scruffy, some had been replaced but ms Noordam really is in need of a major refit. We tried room service for breakfast on 8 occasions and only twice did we get what we ordered, we tried it for dinner just once and after a microwave burger and cold pasta arrived I had to fetch pizza from the Lido. Really not good. They also tried to charge for a bottle of vodka that we ordered but wasn't delivered. Entertainment. Oh dear ms Noordam really got that wrong ! During the first show the 'comedian' referred to someone as a "spas", we left the theatre and it didn't really get much better after that. If you wanted a seat it was best to get to the theatre approx 45-60 mins before any show or lecture and take a book ( I actually read 18 during this voyage !) The theatre has restricted viewing from the upper levels and really wasn't big enough for the amount of passengers on board. On the second sea day from Vancouver I asked the cruise director John what entertainment had been organised for the long sea days leading to and after Hawaii, a total of 10, his reply was "nothing, this is what head office have told us to do" The last long cruise was filled with quizzes, interesting lectures, art classes, craft classes, dance classes, language classes, music throughout at different venues throughout the day and evening and a cinema, deck games a brilliant library with games and puzzle boards, dancing and happy hour in several bars. Onboard ms Noordam there was so little to do, in the end we stopped looking at the 'Whats on' for the following day as there was nothing unless you wanted to spend at the highly priced spar, shop, play bingo or visit the casino. Its such a shame that with a total of 20 sea days that more thought into entertaining the guests wasn't given. It was a cruise that seemed to appeal to an 'older' passenger, the average age approx 70. That being the case then why couldn't the entertainment happen during the day or early evening? BB Kings was something we had been looking forward to, unfortunately we only went twice, same songs, same set list and it started at 8.45pm, by 9.15 the audience were up dancing. Great, except that when the band took a break at 9.30 the audience departed for their beds !!! Why not make the set longer at an earlier time and just 2 performances a night to correspond with the timings of the theatre show ? All the empty space on the ship and it could and should have been used and enjoyed. After all the cruise should be all about the passenger experience. Happy and contented passengers will spend and they will cruise again with that line. We are wanting to visit South America, a must on the bucket list, but although Holland America have many interesting itineraries for that area we are looking at other companies after this experience. Read Less
5 Helpful Votes
Sail Date: September 2016
Cruising to New Zealand was number one on the list and the words of my wise Mother before she passed away, "Do it sooner rather than later!" Prompted us to book. We had only every taken one other cruise and that was on the ... Read More
Cruising to New Zealand was number one on the list and the words of my wise Mother before she passed away, "Do it sooner rather than later!" Prompted us to book. We had only every taken one other cruise and that was on the Zuiderdam in the Caribbean. Since the Noordam and Zuiderdam are sister ships we pretty knew what to expect as far as the layout and age of the ship. Although many more experienced cruisers found the ship run down, we were quite happy with every aspect. The staff worked tirelessly to keep all areas "shipshape" and always greeted us with a big smile. Our room stewards, Maryo and and Hari were second to none. All requests were quickly taken care of. We opted for open seating and enjoyed chatting with new people each night that we went down to the dining room. Forty-three days of fine dining were a bit much for us so we often opted for the Lido for a lighter fare. Sometimes it was crowded so we would come back a bit later. Very difficult for the staff to judge how many would opt to go there. Always found the servers cheerful. We especially enjoyed the Canadian Thanksgiving dinner. A very nice touch. A highlight of the trip was seeing the lava flowing into the ocean after we left Hilo. Beautiful! The Polyenesian Islands were all new to us. Thanks to Nicola at the excursions desk for suggesting we try the Zip and Dip excursion in Suva Fiji. What a great time. The group we were with were great sports and for many of us it was a first time zip lining! Tasmania was beautiful. So happy we got to see some of the native Australian animals before heading across a very rough Tasman Sea. That was an adventure but could have been worse I'm thinking if we had left later as originally planned. Sailing the Sounds was magnificent, even in the rain. New Zealand did not disappoint. So many shades of green. We were so glad we had a 2 week extension to revisit the South Island after we disembarked in Auckland. I would encourage anyone who is thinking of doing a cruise to New Zealand to be sure to allow more time to explore this beautiful country. HAL did not disappoint. So now it's on to the Koningsdam and Rome and the Mediterranean. Read Less
Noordam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.5
Public Rooms 4.0 4.4
Fitness Recreation 3.0 3.8
Family 2.0 3.8
Shore Excursion 3.0 3.6
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 3.0 3.9
Rates 4.0 4.3

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