3 Helpful Votes
Sail Date: April 2019
I consider the price we paid for the itinerary, distance travelled, entertainment, drinks package and cabin comfort (superior interior) was far too much. The A/C in the cabin was rubbish we had the setting off the scale and still found it ... Read More
I consider the price we paid for the itinerary, distance travelled, entertainment, drinks package and cabin comfort (superior interior) was far too much. The A/C in the cabin was rubbish we had the setting off the scale and still found it stuffy and through the night it seemed to go off altogether, maybe to save money- so very poor sleep quality. Obviously we reported this and it was supposedly checked out twice and found to meet the required temperatures. It did not meet ours. We were offered another similar cabin which we examined and found to be no different as it was in same vacinity. We spoke to other people on the ship some found theirs too warm and others found theirs too cold. Never had this problem before and have cruised many times. For the price we paid I would have expected a decent pillow to rest my head on but they were obviously job lot and I I awoke every morning with a creek in my neck - there was no bounce back whatsoever. I ended up having to put towels underneath to get some sort of support. Please note you no longer get branded spirit in the basic drinks package so another cut back making FO even less value for money cruise line. Food in general was good and much better than it had been on our last Balmoral cruise, so you can't judge them all by one. Staff were excellent except for one group serving in Ballindalloch at lunch time to whom everything was a bother. Entertainment disappointing - was a bit on the scarce side and very mediocre. The places we visited were so so, except for Kiel canal which unfortunately we could not go through on the way there due to windy conditions. We found there were a lot more very elderly and infirm, disabled passengers on this occasion. Definitely the best part was meeting some very nice people and making friends. Read Less
6 Helpful Votes
Sail Date: June 2018
I thought you may like some feedback on our recent cruise in June 2018 to the Midnight Sun on TUI new ship Marella Discovery. We have been cruising with Thompson’s (TUI) since 2004 and have booked in excess of ten cruise trips with ... Read More
I thought you may like some feedback on our recent cruise in June 2018 to the Midnight Sun on TUI new ship Marella Discovery. We have been cruising with Thompson’s (TUI) since 2004 and have booked in excess of ten cruise trips with TUI. This is our second cruise with TUI in 2018. The ship is beautiful, with excellent recreation facilities, entertainment and lounge and bar service. In general, the facilities, bar and lounge staff were excellent. The two main areas that we were not too pleased with was the supervision and service provided in the Gallery 47 Restaurant and Island Restaurant. Maitr'd seldom visible did not help out. We eventually moved away from these facilities of the Gallery 47 and Island Restaurants and used the excellent facilities and food at the Black Rock Grill, Glass House, which was well supervised by Mr Anthony Tapiador, the Head Waiter and his most pleasant staff. I would recommend this excellent facility for your meals. Look forward to our next cruise. Read Less
14 Helpful Votes
Sail Date: June 2018
We decided on a cruise around Britain departing on the 7th April for my partners birthday on the 19th when we returned home .I have to say we were very- very disappointed with every aspect except the cabin as it was spacious for a small ... Read More
We decided on a cruise around Britain departing on the 7th April for my partners birthday on the 19th when we returned home .I have to say we were very- very disappointed with every aspect except the cabin as it was spacious for a small ship .The food was like a load of cardboard at breakfast in the upstairs bistro ( if you could obtain a seat ) often undercooked and only warm with no small yogurts only in dishes with no indication as to the content even in the restaurant it was a bit hit and miss as you sat any where as a lot of the fellow passengers seemed reluctant to talk as only the Americans & Canadians seemed chatty as the class structure is still alive . At night in the allocated restaurant the servers were very surly with very small helpings and often only warm as my partner sent hers back nearly every time compared to other ships it was very poor more like a cross channel ferry . As for the entertainment it did not last even an hour with passengers saving seats often rows of them so only the poorest seats available with no interaction with the crew as I did mention the seat situation but it was met with deaf ears .Talking of the crew we noticed that there was very poor communication skills as I did not meet one British person wearing a uniform it seemed the norm just to laugh at the passengers and they would go away. There are better cruise companies and ships so do your home work. Read Less
18 Helpful Votes
Sail Date: May 2018
Embarkation at Newcastle was efficient and quick. Suitcases arrived at our cabin very quickly. We had cabin 5016, small but with an extremely comfortable queen sized bed, plenty of room for clothes and spotlessly clean. We found the ... Read More
Embarkation at Newcastle was efficient and quick. Suitcases arrived at our cabin very quickly. We had cabin 5016, small but with an extremely comfortable queen sized bed, plenty of room for clothes and spotlessly clean. We found the whole cruise extremely enjoyable, staff friendly & efficient, food absolutely amazing, plenty of activities and good entertainment. Information onboard was good, other passengers very friendly, the ship was easy to negotiate and we thought just a nice size. Plenty of sunbeds on various decks and always a quiet corner if you wanted that. Would not hesitate to book again, very good value for money- well done CMV. Don't know where the negative comments come from, if you want to pay thousands for a cruise do so, but don't be so negative - its a holiday- just enjoy it. All the staff onboard just wanted everyone to have a good time , you can't ask for more. Read Less
6 Helpful Votes
Sail Date: May 2018
I have to agree with ThomasUK. We have also just returned from trip to Fjords, sailing from Newcastle. From embarkation, very quick, to leaving, the staff were efficient, cheerful and helpful. Our cabin steward was excellent and ... Read More
I have to agree with ThomasUK. We have also just returned from trip to Fjords, sailing from Newcastle. From embarkation, very quick, to leaving, the staff were efficient, cheerful and helpful. Our cabin steward was excellent and couldn't do enough to help, our waiter in one of the main dining rooms was always smiling and nothing was too much trouble, his young assistant likewise. Everywhere around the ship the staff greeted the passengers with a smile. yes the ship is old but it is spotlessly clean and it is unfair to compare it to other lines, it is half the price. Food and entertainment were very good. I unfortunately needed the services of the medical team but again they were first class. Cabins are not large but enough for two people and beds were comfortable. My only complaint would be the noise from the engine during the night but that is no one's fault. All in all it was an enjoyable cruise with breath taking scenery in the fjords. Read Less
5 Helpful Votes
Sail Date: April 2018
We chose this cruise because it was easy to get to the port from Scotland. The itinerary was good as we had never been to Bremen, Kiel or sailed the canal. The late embarkation didn't suit everybody and the first evening was a free ... Read More
We chose this cruise because it was easy to get to the port from Scotland. The itinerary was good as we had never been to Bremen, Kiel or sailed the canal. The late embarkation didn't suit everybody and the first evening was a free for all. The cruise settled down and we quickly found our sea legs. After a day at sea we got to Bremen. Deciding not to take a ship tour we made our way through a huge shopping Mall to the tram stop just beyond the mall. 2.60 Euros each way into the city centre. It was easy to buy your ticket on the tram. Take some small Euros. Bremen is a quaint German town with decent sights and a vibrant waterfront market. Next day through the canal. It was a very pleasant journey. It is an amazing feat of engineering. Then onto Warnemunde another pleasant port of call. just wandered the local streets and stopped for a beer when the rain came down. We then continued back to the ship. The Captain announced that due to impending bad weather we may not go back to Kiel and the canal but instead head for Copenhagen and home via the North of Denmark. For guests who have never been to Copenhagen it may have been a better visit than Kiel. As we had been there last September for a number of days so we just took the hop-on-hop-off bus which picked us up ate the ship. Good value for those who don't want to walk for miles. Back to Newcastle where our cruise disembarked, although we decided to do back to back with the Norwegian Fjords. We went on the anchor fare for outside cabins and were given 5052 on the port side forward. It was close to lifts and stairs. The room had ample storage and plenty of room to move about. I would also like to thank the bridge class organisers for their patience and advice when we played on sea days. We paid the £2 a night to change to the first sitting for the evening meals. The service in the Ballendalloch room was excellent. The food was always good without being oversold. Here comes the complaint, the service in the Morning Lite Pub went from excellent to really poor. I didn't get the waiters name but he was very jovial and loved his work. Unfortunately the other waitresses did about a quarter of the work of the waiter mentioned and on one evening we waited 30 minutes to be served. Very poor Fred. Your sales receipts will show who was working and who spent their time trying not to work. The Lido lounge service was poor as people would go to the bar and get served by the waiters as the barmen would not take orders. This meant the waiters never really got a chance to go to tables. The all inclusive was good value. Read Less
16 Helpful Votes
Sail Date: April 2016
Sailed from Newcastle on the Magellan. Embarkation was excellent and we were on the ship and shown to our cabin in no time. Luggage arrived ten minutes later. The cabin was clean and modern and the cabin steward was excellent. The ... Read More
Sailed from Newcastle on the Magellan. Embarkation was excellent and we were on the ship and shown to our cabin in no time. Luggage arrived ten minutes later. The cabin was clean and modern and the cabin steward was excellent. The entertainment was excellent. Most of the staff were friendly and helpful. However, what let this cruise down was the food., Worst food I have had on any cruise ship. The bacon at breakfast was inedible, mostly fat. Food was very bland with no emphasis on healthy eating. I think with most of the passengers being elderly it had the 'care home' style menu, soft and mushy! Dinner menus choice was limited and I was advised by the waiter not to order the beef wellington as it was tough, with undercooked pastry. I also had steak one night which was so tough and without being offered a steak knife was also inedible. The trips were a little disorganised and I felt that this needs to be addressed. The ship is old, but clean and well fitted. We always have a balcony but only the Junior Suites have these so would not use this company again as there are not enough balconies. The Norwegian Fjords were excellent and this was the main reason why we used this company as they sailed from Newcastle which is only 30 minutes drive away. All in all we were well looked after by the staff, but I did not like the way at breakfast at 10 o'clock in the buffet restaurant a waiter shouted 'chop, chop' because they were closing. I thought it was very rude, Read Less
8 Helpful Votes
Sail Date: April 2016
I had read the reviews for the Christmas cruise which Magellan did and I was very close to cancelling our cruise, however we decided to make our own minds up on CMV. The entire experience was excellent, if there was any minus point at ... Read More
I had read the reviews for the Christmas cruise which Magellan did and I was very close to cancelling our cruise, however we decided to make our own minds up on CMV. The entire experience was excellent, if there was any minus point at all it was that the hairdryer wasn't as powerful as I would have liked. The Embarkation process was flawless, they took the cases from our car in the car park and we were able to board the ship at the time that was stated on the tickets, so don't bother arriving early, they stick to times. The cabin was more spacious than I expected and was warm and comfortable, the heating is controlled in the ceiling. Everything was clean and tidy from the cabins to the ship. The food in the buffet is really good, there is everything you could want at breakfast and the curry served one lunchtime was second to none. There is a wide range of dishes. The main dining room was lovely and the waiters are polite and helpful, again food was excellent. The drinks package is worth every penny of the £17 pppn as a glass of wine is £5. In the package you can have beer, cocktails, wine, shorts etc but not Baileys/Irish Coffee. The ship felt stable at all times and I never saw any leaks at all. Two of the lifts were still not working but there were never any queues at the others. It didn't cause any problems. The disembarkation process was even better than embarkation, we sat in the bar until we were called, disembarked, got on a shuttle bus to the car park then located our luggage easily as it was in rows of deck numbers. It was flawless and very well organised. I would recommend CMV to anyone, great value, excellent food and staff. well done! Read Less
8 Helpful Votes
Sail Date: June 2015
The two positives about this cruise were leaving from Newcastle and the ports of call. Marco Polo sells itself on being an old but classic ship, it is old but certainly has no class! Everything about it was a disappointment. We had ... Read More
The two positives about this cruise were leaving from Newcastle and the ports of call. Marco Polo sells itself on being an old but classic ship, it is old but certainly has no class! Everything about it was a disappointment. We had booked a cabin with an outside view (there are no balconies) and were dismayed to see we actually had two portholes which were so dirty you could not see out of them and they were so high you had to stand on a chair. The cabin was very small and the TV was very old and unwatchable. The food was quite positively the worst we have ever had-anywhere! When basic items ran out (eggs at breakfast) we had to live without them. Cheese and crackers after dinner consisted of half a cheese slice, a cube of cheddar and 1 cracker. The salads had to be seen to be believed. The Dining Room was packed far too full and our table for eight should have been for four. The service all over the ship was appalling, with some positively rude staff,and most surly and unhelpful. The serve yourself tea and coffee stations were always busy with no seating available and very often, no cups. When staff were asked for replenishment of cups, they just shrugged shoulders and walked away - it was someone else's job. Unlike other cruise lines, mealtimes were strictly adhered to and if halfway through breakfast at closing time, everything was cleared. At breakfast, lunch and afternoon tea, all in the Dining Room, you were herded in and the tables were filled up for the convenience of staff, so the option was not there for you to sit in a place of your choice or even without others. Although I have never been to a holiday camp, I imagine it may be like this. There were never any seats in the bars in the evenings and no assistance from staff to find any, we gave up.The entertainment was mixed, the one and only guest entertainer, a musical funny man, was very good, but only gave two performances. All other entertainment was provided by 3 singers who seemed to be expected to be everyone, ranging from Frank Sinatra to Freddy Mercury, never to a high standard, and a team of dancers. The orchestra were very good, but again not used. The lecturers were good but were not used enough. We have loved every cruise we have ever done prior to this one-this was a learning curve - never again with Cruise Maritime. Read Less
3 Helpful Votes
Sail Date: April 2015
WE have never cruised before but were delighted with the whole package from CMV on their new ship Magellan. Embarkation was orderly and efficient, car to cabin took about 20 minutes total time, where our luggage was waiting - so much ... Read More
WE have never cruised before but were delighted with the whole package from CMV on their new ship Magellan. Embarkation was orderly and efficient, car to cabin took about 20 minutes total time, where our luggage was waiting - so much better than flying. The cabin was small but perfectly clean and comfortable and was serviced twice a day by the lovely Natalia - tidied and beds made each morning. Each evening the bed was turned down, blinds drawn and the side light left on to ensure a welcoming ambiance on our return to the cabin at night. Bathroom again small but serviceable, with a great shower , although extra lighting in here would be better. The Waldorf restaurant was superb- beautiful and well presented food with friendly and efficient staff and Silver Service. Excellent selection of food, including at the Raffles Bistro upstairs. Entertainment was better than we expected - Rhys was great compering the daily quiz among other things, the band were excellent, particularly Katerina on the violin plus the chap on the saxophone, also the pianist (accompanying the singer Melissa) was really good. Waiting staff were always busy but remembered whole lists of orders and who they were for. Excursions were expensive, but on a par with other cruise lines. Lectures on the local area, etc, were really informative . My spouse became unwell during the cruise and had to be admitted to the Ship's Infirmary - the experience from start to finish was professional and reassuring, giving us great confidence . The doctor Ivan and nurse Bran were thorough, explaining everything clearly and giving advice and reassurance as well as the essential medical care and recommendations for ongoing treatment. This included a consultation via the internet with a land based Cardiologist - very impressive. They dealt with the Travel Insurance company directly and we had no expensive calls to make. Wi-fi on board was free, although slow at times, but we were crossing the North Sea ! For the price, we were really impressed with this cruise and will definitely be sailing with CMV again. Read Less
1 Helpful Vote
Sail Date: March 2015
We have just arrived back from a Norwegian fjords cruise on the Magellan. Our previous experience was with MSC and on each occasion we have been attracted by the value for money fares and the fact that we don't have to negotiate ... Read More
We have just arrived back from a Norwegian fjords cruise on the Magellan. Our previous experience was with MSC and on each occasion we have been attracted by the value for money fares and the fact that we don't have to negotiate airports. Embarkation at Dundee was smooth, even though ours seemed to be the first cruise ship to depart from here. Parking was at a car park in central Dundee ( a very short taxi ride away), in a secure car park. (The parking attendant and taxi driver were delightful and a great credit to their city.) The cabin was lovely; spacious and well fitted out with loads of storage. The cabin steward was attentive but not obtrusive. The public areas were very well decorated and there was usually enough seating in public areas. We paid for the all inclusive drinks package which included a wide range of beers and cocktails. The bars were often quite busy and it could take some time to get served; this was an issue of insufficient staff rather than incompetent staff. Every member of staff which I met was, without fail, friendly and hardworking. We didn't see the entertainments other than the comedian (Les Bryan who was hilarious) and a lecture on life in Norway by Eric ? which was very interesting. We only ate in the formal dining room for 2 evenings. Whilst we enjoyed the food, the company and the experience, we found we preferred the informality of the Raffles Bistro which had an excellent range of quality food. The ship moored up in small harbours and due to its small size these were central locations and an easy walk. In conclusion, we had an excellent holiday. We do notice that there always seem to be a contingent on any cruise who like to spend their time talking about how other cruise lines are invariably better and how many times they have cruised before. There are always problems if you look hard enough, but for value for money and a feeling of being well looked after the Magellan ticked the right boxes. Read Less

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