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Sail Date: March 2018
we chose this cruise because the reputation of Norwegian cruise line. then we thought why not go out of new Orleans. which is one of our favorite city's. then we arrived to the ship the Norwegian pearl.it is amazingly ... Read More
we chose this cruise because the reputation of Norwegian cruise line. then we thought why not go out of new Orleans. which is one of our favorite city's. then we arrived to the ship the Norwegian pearl.it is amazingly beautiful. our cabin was a rear facing suite with a large balcony perfect . our butler brought us Champaign and snacks and the Stuart brought us robs and slippers .(WOW) what a treat . there was about 10 restaurants on board all very good with about 5 specially restaurants of witch we had the opportunity to eat at three of them. (tappinyaki ,French, and the steak house) all where very good and upscale I wore a jacket and my wife wore a beautiful evening dress at the specialty restaurants. there was always some kind of entertainment out the ship . then the main entertainment in the stardust room every evening . Broadway /Vegas style shows . there where many options when going ashore with the excursions that where well organized and safe ( excursions are a bit pricy ). the ports where exciting places like roatan Honduras, harvest caye Belize casta Maya Mexico and of course Cozumel , the cruise went so well i already participated in the cruise next program so where ready for our next cruise. if there is anything that Norwegian could improve is embarkation it is to confusing and disorganized . there should be extra care taken with new to cruising customers. and we where so called VIP but the concierge was totally worthless. she never explained anything to us we had to call her to come to our room for some explanations and directions and all she did was tell us how busy she was with others and couldn’t come to us . then when she finally came to our room she did nothing but chastise us foe not knowing what to do and that every thing we asked was in the fine print and we should have read it . not very professional Read Less
Sail Date: March 2018
Embarkation was quick. Disembarkation was extremy slow. It took 1 hr from time our luggage colo was called to get to our luggage. Then once on the transfer bus to the airport, we just sat there for about 20 minutes before leaving for ... Read More
Embarkation was quick. Disembarkation was extremy slow. It took 1 hr from time our luggage colo was called to get to our luggage. Then once on the transfer bus to the airport, we just sat there for about 20 minutes before leaving for airport. Food and service were good in complementary restaurants, and excellent in Specialty Restaurants. The biggest disappointment was the entertainment. We felt like we were seeing a high school show when we saw the Pearl singers and dancers - no one’s voice stood out in comparison to those weve seen on other NCL cruises. The first and last nights we saw the comedian and juggler, in addition to them having their individual show. Last night show on a cruise is usually spectacular— this seemed like a fill- in show>> didn’t need to see comedian and juggler 3 times. The Legends in Concert show was excellent~!! Weve been on the Pearl before, and had a good time , but didn’t enjoy this cruise as much as first time on the Pearl or other cruises. Read Less
Sail Date: March 2018
We chose this cruise because the dates fit perfectly with our time off and New Orleans is a fairly easy drive from Texas. Also, we are big NCL fans and have not been on a ship we did not love!! The Pearl was beautiful! We also found the ... Read More
We chose this cruise because the dates fit perfectly with our time off and New Orleans is a fairly easy drive from Texas. Also, we are big NCL fans and have not been on a ship we did not love!! The Pearl was beautiful! We also found the crew members so friendly and always happy and helpful. Service was great and the food was delicious. We attended the evening shows and our favorite was Legends. Best Elvis we've ever seen!! Even though we had been to the most of the Ports before, it was fun to see how they had improved the shopping in Costa Maya. The girls and dad rode horses on the beach in Roatan. Our favorite stop was Harvest Caye where we Zip Lined, had lunch and soaked up the sun on the gorgeous beach. There were 3 adults and 4 teens in our group and we can't wait to cruise on the Norwegian Pearl again! Read Less
Sail Date: March 2018
With 4 ladies sharing a mini-suite I was impressed with the amount of storage. However even being a mini-suite it did not have any extra room. You were barely able to walk past beds. The sofa bed could have used a little more cushion, ... Read More
With 4 ladies sharing a mini-suite I was impressed with the amount of storage. However even being a mini-suite it did not have any extra room. You were barely able to walk past beds. The sofa bed could have used a little more cushion, but it was do-able. All in all we had a great time and we enjoyed the cruise.. The entertainment was good and there was a variety of things to do. Excursion are about the same as any other line, both in offerings and pricing, we did most of our excursions on our own versus using the line. The food was standard cruise fare, was tasty but nothing really stood out. Was disappointed that they have removed some of the items that used to be standard (lobster), and I know that all cruise lines have went to specialty dining with a price, but it would be nice to have more options in the main dining room. Service was good, with the cabin being taken care of exceptionally well. Read Less
Sail Date: March 2018
We loved the itinerary and hadn't tried Norwegian yet. So we thought we'd give it a go. The food was among the best in the buffet as we have experienced on other lines. The main dining rooms were only so-so, and the service took ... Read More
We loved the itinerary and hadn't tried Norwegian yet. So we thought we'd give it a go. The food was among the best in the buffet as we have experienced on other lines. The main dining rooms were only so-so, and the service took forever. We skipped dessert twice to catch a show because dinner took over 2 hours from being seated to even getting the dessert menu. Breakfast wasn't much better. They apologized every meal, but it never got better. The worst part was their inflexibility on ages in the kids clubs. We have a tall, mature, identified as gifted 11-year-old daughter that we had planned to hang out with her shorter-but-older 13-year-old (also identified as gifted) brother. We use the buddy system on cruise ships for safety - no kid goes anywhere on the ship without a buddy. We knew the ages, but since 2 other cruise lines were able to evaluate the behavior of the child on the first day and make adjustments, we didn't expect problems. Boy were we wrong. We spoke with the kids club staff right after embarkation. She couldn't help us, which wasn't surprising, so she got her supervisor. She also couldn't help us. She told us it was a company policy written by lawyers, so there was nothing that anyone could do. She suggested I talk to the cruise director. And so I did. He didn't bother to meet me face-to-face; instead, he called my stateroom. He said it was company policy, so there was nothing he could do. So, instead of the freestyle cruise the ads promise, we had an 11-year-old and 13-year-old bored and hanging out with Mom and Dad on sea days. Really ruined that part of the cruise. Probably bad enough that we will stick with other cruise lines. The second biggest problem was that the disembarkation process was best described as utter pandemonium. There were no signs, no maps, no good instructions. Just crew members doing their best but giving conflicting directions. We were paraded back and forth for about 45 minutes trying to get off the ship. We finally walked out the door when a crew member said we couldn't. I figured if they kicked us off the ship, at least we'd be off the ship. We did our best to follow the rules, but they were beyond ambiguous - we walked stem to stern twice trying to follow their instructions. Once we got off the ship, there was no real problem - we carried off our baggage and got through customs in just about 30 seconds. That part was great. The juggler was good, the comedian was good, the singers/dancers were average at best - I think I can sing and dance better, but it wasn't too bad. The acrobats were amazing. There was smoking all over the ship, and no crew seemed to care. And the casino stunk up all of the cabins in the forward section of the ship. If they are going to allow smoking, they need to blow the smoke out the side of the ship like they do in the casinos in Vegas. A little negative pressure goes a long, long way. I do not play bingo, Deal or No Deal, or buy raffle tickets. I was harassed every couple of hours to try to get me to gamble with those "games." Must be a real money maker. The food in the buffet was really good. Better than the main dining room on some other ships we have sailed on. The service was good too. We found ourselves enjoying the buffet more than when we took the time to dine in the main dining rooms. As long as we could find a seat, of course. That could get a little tricky. Harvest Caye was not very good - not much to do or see unless you wanted to pay a lot extra. The water was murky, and all of the ground up coral made me sad - someone destroyed some significant reefs to make that island. I much preferred Half Moon Cay - the water and sand there were much better, and on Half Moon Cay, they feed you lunch. It wasn't a big deal - we just walked back to the ship for lunch. Just seemed silly that the private island tried to get you to buy lunch. Roatan was OK, but the poverty was really jarring. I was glad to get taken advantage of in the hopes that some of the money would help the rank and file islanders. Costa Maya was our favorite stop - it was really great. We took a taxi to Jaime's Blue Reef. Cozumel was OK, but our shore excursion had been cancelled (without Norwegian emailing us, preventing us from getting a refund) because of security concerns with Playa Del Carmen. But the replacement excursion we booked was good too, so no real complaints. Read Less
Sail Date: March 2018
First cruise. So no real idea of what to expect, accept for what I read on the old cruise critic and other internet forums. I came at this with an open yet critical mind (because this was not a cheap trip) and will begin with what I ... Read More
First cruise. So no real idea of what to expect, accept for what I read on the old cruise critic and other internet forums. I came at this with an open yet critical mind (because this was not a cheap trip) and will begin with what I did not like. 1. I agree with almost all my other reviewers, that excessive smoking was a big issue! Towards the end of the cruise there was absolutely no policing of those breaking the smoking policy, which I was very unhappy about. Not only was allowing smoking to take place in areas other than the designated areas unsafe, it poses a health threat to anyone who has breathing issues (i.e. asthma or bronchitis) 2. My second biggest beef was the lack of clear and proper communication, which was a reoccurring theme. Our first excursion (Cozumel) was cancelled due to weather, which we only found out once we left the boat and were told by the tour company. There was no Norwegian Rep around to try and get folks booked on other excursions, so by the time we make it back to the ship to ask, we are told they left a phone message at 8:00 am (the time we had to be at the meeting point) and of course it was too late to do anything else. At the third excursion in Belize, we were more than an hour late even docking, but never once was this addressed. So instead of announcing why we were running late and what the ETA would be- everyone just q'ed up waiting and getting angry. In fact when the Captain finally made the announcement he talked about the weather for ten minutes and cut the disembarking time back by an hour. (Again everyone on the ship paid good money to be there and to do excursions so cutting short that time IMO is a big no no.) They television channels also could of been a more helpful tool to communicate: weather, embarking/disembarking times, changes as well as posting menu's for what is available at the main dining halls and restaurants each day. 3. Noise - while I didn't always like the music that was played around the pool, I could deal with it. What I could not deal with is the volume at which they played things, it was overwhelming and way too loud. This really distracted from being able to have a decent conversation with my husband and some folks we met on the ship. 4. The hard sell - from the instant we stepped on the ship, they were trying to get you to sign up for another cruise. Seriously let people enjoy their vacation so much that they want to come back and do it again. don't force it on me, esp. since the first couple of days weather wise were a bust. Having gotten my big gripes out of the way, I will say there were several things I enjoyed about our cruise. Excursions: Honduras - the tendering was fun, easy going and well executed. Our excursion was the private island/snorkeling, the only gripe was the line to rent snorkel equipment (and that is on the company running that show, which i would just say have more than one person, because your facilities were great!) The island itself has a small museum with beautiful examples of pottery on display as well as replica ruins to explore, there is also a small rescue zoo that had well displayed signage about the animals. Snorkeling there was awesome, our guide was professional, fun and informative. We spent about 45 minutes exploring the reef. Bring bug spray!!! They have the sand fleas, no see ums and ants. pretty good size gift shop on the island, with the usual souvenirs (t shirts, magnets, cover ups, hats, kids toys, figurines and a really impressive and moderately priced selection of pit fired pottery - if you like this sort of thing pack bubble wrap) The port town had a small shopping area- prices were ok, but verged on tourist high. (I understand they're are people making a living, but when the prices are more expensive than a fancy grocery store one has to wonder what the mark up is) It rained this day, which made it a bit chaotic for folks not only on our excursion but others as well. Belize - we opted for the Spice Farm and Mayan Ruins. This tour is run by H20 tours out of Belize and having done guided tours before, they were Top Notch! Our tour guide, Daniel Bolon was superb! Extremely knowledgable, funny, great information about his homeland and the two places we visited. This involves a bit of a long bus ride, so be prepared (i.e pee before you leave) The ruins felt a bit rushed (but this might of been the time crunch imposed by Norwegian, see #2) but it was a beautiful site and the presentation was well. There are a few local sellers here that peddled hand made wares (here you could and should be prepared to bargain) woven baskets, hot pads, obsidian carved knives, headbands, typical "island jewelry" trinkets. The spice farm was just down the road and was just as fabulous. Very informative, beautiful, picturesque setting you ride a trolley throughout part of the form and learn/see a lot . Small bags of spices, cocoa and coffee were for sale ranging from $2 - $5 (vanilla beans were $9/15) they also had a variety of local hot sauces for sale ($7 small bottles a set of 4 large $10) We finished our tour and were taken back to NCL's private Island retreat, which was nice but not something we wanted to pay money for. Costa Maya - the husband and i did not book an excursion this port (we wanted to sleep in and enjoy some quiet time) however we did go off boat. The small circular shopping area was pretty touristy and again overpriced. You can book excursions there and/or rent a golf cart to drive along the beach. (we talked to some that did that and enjoyed it) we took the shuttle into the beach/main drag area to scope out cheaper souvenirs and check out the actual beach. The shuttle is $3 per person (add a dollar or two tip, because they do an excellent job) there, and you take a taxi back (again $3 per person) here you can get a "beach massage" buy cheap souvenirs (they mark up stuff about 200%) and get food. The beach was pretty, but overrun by seaweed. Days at Sea - we would of liked to see the bowling alley and rock climbing wall open longer esp. during the days we were at sea. Bowling - fun, enjoyable great time - they do have adult only times if you are bothered by small ones. Shows - we did none of the shows. Entertainment - we caught Dennis and the Piano Man several times -very relaxing hanging out in the bar area of outside of Le Bistro. Service for bar was excellent Pool - on sea days it was could be hard to get a lounge chair (we went during spring break) but the hot tubs were great (sometimes over run with children or college kids) and the pool is salt water and very cool. Service at pool was also pretty good. Speciality dining - we did Cagney's Moderno and Le Bistro - all very good. but either reserve online or the first day of the cruise - good times fill up fast. Great quality food. Best views are Moderno. Best service was a toss up between Le Bistro and Moderno (Cagneys felt off) Other dining - good quality and types of food at the main halls and main dining rooms. The Summer Palace had great service, views and was just beautiful place to eat (they do breakfast lunch and dinner) menu's change each day. The wait staff are doubled up here, so you really felt special. Indigo was also good, but smaller and much more crowded. (no complaints on the food and the staff really did their best to accommodate) Mandala Spa- i wanted to love it, but service lacked I did 5 treatments including the perfect day promotion (i came a few minutes early each time and always waited at least 15 minutes after my appt) and they did not uphold their 10/20/30 deal. I would stick with facials, massages and salt scrubs. Gym - wish there were more class times rather than just earlier morning, but the facilities are very nice and staff were great. Read Less
Sail Date: March 2018
We have been on quite a few cruises and I always say that a cruise is what you make of it. Most of the time we know what to expect. This cruise was very very good. Embarkation was well organized and smooth. Our balcony cabin was ready by ... Read More
We have been on quite a few cruises and I always say that a cruise is what you make of it. Most of the time we know what to expect. This cruise was very very good. Embarkation was well organized and smooth. Our balcony cabin was ready by 1:00 PM. Every member of the staff, from the room stewardess to the waiters were always smiling and helpful. We didn't realize that there were quite a few young people on spring break on the Pearl. They were well behaved and didn't disrupt us in any way. My hats off to them! We had the dining and drink packages on this cruise. You can make your specialty dining reservations one month in advance of the cruise on the NCL website. If you do, be sure to confirm they were taken and print a receipt. We made reservations online and then three weeks out, they were gone from the website. We had to settle for late dining times. Not happy with this, but it did not distract from the good time we had. We had one night in the Summer Palace where the service was not so good. Everywhere else was great. We ate at Cagney's steakhouse, Le Bistro and La Cucina. If you like lamb, have the rack of lamb at Le Bistro. Awesome! We liked the freestyle concept, but we think people should dress appropriately for dinner. We don't dress up, but we don't wear shorts and t-shirts in the dinner dining rooms. The shows were average for a cruise ship, but we don't cruise for top rated entertainment. We only did two organized excursions. The sightseeing tour and beach at Roatan and a beach break at Costa Maya. Roatan was very crowded with four cruise ships in port. If we went again, we would probably take a taxi somewhere. We walked around San Miguel in Cozumel. We have been there before. We thought Harvest Caye in Belize was like Disneyland and very expensive. We took the ferry over to Placencia to see the real Belize. We found a great beach bar and hung out there. Prices were much better and we got to meet some locals.(English is the main language). The beach break in Costa Maya (Mahahaul) Mexico was good. Nice clean beach. Lots of drinks and great fish tacos. Disembarkation was great. We carried our own bags off the ship and by 9 AM we were off the ship, in the car and on the Interstate headed home. Very happy with this cruise and we would definitely go again! Read Less
Sail Date: March 2018
This was our second 7-day cruise on NCL. The other was Pride of America in Hawaii. We are a retired couple 70 years old. This was our 10th cruise on four different lines. We prefer this "smaller" ship vs. the mega ships in ... Read More
This was our second 7-day cruise on NCL. The other was Pride of America in Hawaii. We are a retired couple 70 years old. This was our 10th cruise on four different lines. We prefer this "smaller" ship vs. the mega ships in that movement around is much easier. My wife has mobility limitations. Access to main dining, gym, pool deck and the theater was very easy using her walker. The theater has along row of good seating reserved for handicapped. Our cabin was a minisuite on deck 11. This is such a convenient spot, only one deck below the buffet and the pool deck. No need to room service (extra $) when I could just go up one flight of stairs for coffee , breakfast, snacks and bring them back to our cabin. Dining options were very good.. We really like the FreeStyle ability to choose your time and place that is preferred for each meal. Our favorite dining spot was the Summer Palace main dining room. Complementary dining was all we experienced. In addition to the two main dining options, there were other options including the Irish pub and an Asian restaurant, both of which were excellent. Entertainment was not the best we have ever seen. However, the acrobats and the juggler were very entertaining. Singers and dancers were mediocre. The Legends stage production was the best with impersonators for Elvis, Elton John and Tina Turner. Cruise staff was very friendly and helpful. Dining room service was outstanding, especially at the Summer Palace. Our Cabin Steward was outstanding as well. Our favorite port was Harvest Caye. This private island has a superior pool and is as neat as a pin. Having golf cats on the pier to transport those with mobility issues is a very thoughtful thing and appreciated. There are even large wheel transport chairs free to use for taking handicapped out to the sandy beach. We enjoy NCL FreeStyle and are booked in October for a cruise of New England and Canada on the Escape. Read Less
Sail Date: March 2018
Embarkation - If you're in a suite category and expect a special security line (such as in Long Beach), you'll be disappointed in New Orleans. However, once through the line there was a room for those in suites (not mini) and ... Read More
Embarkation - If you're in a suite category and expect a special security line (such as in Long Beach), you'll be disappointed in New Orleans. However, once through the line there was a room for those in suites (not mini) and haven categories to be processed. This was quick and we were then, in a small group escorted up to Cagney's steakhouse where we had lunch while our cabins were prepared. The luggage could have been delivered a bit sooner (wanted to get unpacked quickly) but that was quite minor. Cabin - 9670 is an aft suite. Awesome view from the back of the ship. No noises from either above or below. Dining - We had five of our evening meals in specialty restaurants. The priority reservation status that being in a suite receives is more myth that fact. 2 of our reservations were at 8pm forcing us to miss both show times for that evening. We found Moderno (Brazilian steakhouse) to be somewhat disappointing as we have eaten at Brazilian style steakhouses before. Teppanyaki was a unique experience, very hard to get reservations and got no help from the concierge on that either. La Cucina Italian restaurant was superb. We truly enjoyed that experience. The summer palace dining room was excellent. We had 2 great meals there. The wait time seems less (pretty much none if party of 2) since that restaurant has a no shorts policy. The food and service were both well above par. The buffet was excellent, did for breakfast and lunch a few times. Moderno restaurant was available for breakfast and lunch for suite guests, where else can you have crab cakes benedict for breakfast? Lounges and entertainment- The only show we saw was the "cirque" type show they had, which we found to be excellent. O'Sheehan's restaurant was supposedly the 24 hour place to get something to eat. Not exactly true, but one could usually get a cup of coffee early until breakfast was ready. They did have very good fish and chips and wings. Malting's whiskey bar was our hangout of choice, the bartender was awesome and they had an excellent choice of whiskey available, including very premium brands. Next to it were the martini and wine bars, they too had some happenings as well as music going for the evenings. Sugarcane mojito bar on the 13th deck was also a nice place to relax, as the name implies, there was a nice selection of mojitos. Spinnaker lounge was a nice spot with great views. They had everything from disco to various other night time entertainment. Service - We were met by the concierge at the check in lounge. We were then escorted aboard the ship. Once our cabin was ready we met our steward who was quite efficient throughout the cruise. We also me our butler, she brought many delights to the room during the cruise. We probably didn't take full advantage of the butler and concierge serve as a seasoned vip does, but we know more for next time. Ports Cozumel - Wife took a shore excursion to Chichen Itza ruins via plane. It was well worth the money going by plane vs. bus. She enjoyed it, though most of time spent at ruins was with the guide and none to explore on own. Cozumel had the usual shops, found myself walking a bit then going back to the ship. Roatan - Had to tender vice go pier side. The suite status came in handy for getting us on the first tender. We had an excursion (not through the cruise line) with a private 3 hour tour. It was more of a ride around the island. We didn't stop much, but learned alot about the island and its history. Harvest Caye - Definitely a commercial trap. A Norwegian cruise line built island, walked around for a bit, browsed some overpriced shops and restaurants and went back to the ship. Costa Maya - Once again, basically browsed the pierside ships and went back to ship. Obviously we didn't do the cruise for just the ports. Disembarkation - Was a breeze, of course once again the VIP status from having a suite came in quite handy. Was also nice having a breakfast at Moderno prior to leaving ship. Overall it was a very enjoyable cruise, we will probably do it again. Read Less
Sail Date: March 2018
The NCL Pear, l Western Caribbean Cruise from New Orleans was just ok. Embarkation in New Orleans was a breeze, and debarkation was also fast and easy. The food in the complementary dining venues was for the most part ok, nothing ... Read More
The NCL Pear, l Western Caribbean Cruise from New Orleans was just ok. Embarkation in New Orleans was a breeze, and debarkation was also fast and easy. The food in the complementary dining venues was for the most part ok, nothing great, it was edible, however, it was by no definition "outstanding". The best meal we had was in the Irish Pub O'Sheehan's, the Corned Beef Ruben was delicious. In our opinion, NCL wants people to pay the extra for dining in the specialty restaurants, as anyone we spoke to that ate in those venues said the food was excellent. We feel that we pay enough for the cruise and good food should be part of the experience without paying extra for it. Our cabin was a mini suite and it was very nice, but was it worth the extra money for a mini suite vs. a balcony cabin, I don't think so. The only time we saw or even spoke to our cabin steward was when we hunted him down (we were supposed to have a bottle of sparkling wine in the cabin (latitudes members) and it hadn't arrived by the second day we had hunt down the cabin steward and ask him to get it for us), however, the room was always clean, but had to ask for towels a couple times. Casino was very smoky. Only saw one show and it was very good. As far as the wait staff went, we had two outstanding servers, Charles in the Pub and Red in the Summer Palace dining room. The bartenders in the Atrium Bar (Java Cafe) were excellent, they made the cruise. The pool bartenders at the pool bay were good, but the two bartenders at the Sky High Bar were absolutely miserable and extremely rude. Will we cruise on NCL again? Maybe. Read Less
Sail Date: March 2018
We selected this cruise because it had the ports of call we wanted and was leaving from New Orleans which was a convienant drive. We were traveling with our 11 and 14 year old boy and girl. We got a Balcony room with a bunk and a pull ... Read More
We selected this cruise because it had the ports of call we wanted and was leaving from New Orleans which was a convienant drive. We were traveling with our 11 and 14 year old boy and girl. We got a Balcony room with a bunk and a pull out. The room was a lot smaller than we expected and the bathroom extremely small. It was so small that my husband and son had to constantly go to the public area bathrooms to have room in the commode area. The pull out was too short for my son who is about 5'7. The beds were extremely uncomfortable. I must say that our previous cruise was with Disney so we are comparing this experience to our Disney Cruise Line experience. NCL could take some lessons. The disembarkation was extremely disorganized. My husband was ill with food poisoning from the fish at dinner Friday night. The medical clinic was helpful and gave us guidelines, etc from CDC. We were told we needed to get off the ship as early as possible and that someone could help us with the luggage since he could not handle his own. I was later told by ship that they could not touch our luggage and we could only get off at the 8:30 slot. Therefore a sick person who may or may not have been contagious was having to stand in line with many others for quite some time. I am pretty sure the CDC did not have this in mind as a way to keep something from passing to others if was something other than food poisoning. The Splash Academy and Entourage for the kids was great and they loved it. The food was mediocre and I expected more for the cost. We booked our excursions outside of the cruise. I highly recommend the Mayan Ruin tour with Native Choice in Costa Maya. We did not have time for the Mayan Experience which we would have loved to do but the ruin tour was excellent and very informative. It was worth walking to the office outside the gate and was cheaper. In Cozumel, I booked our dolphin experience directly to get the Ride and Swim and manatee package. We rented a Jeep and drove to the dolphin experience and around the island. It was a great time. Harvest Caye was nice but expensive. They don't take ship card because people in past had claimed they did not make the charges. They also only take cash and Visa/MC. This should have been told to us before getting off at Harvest Caye as we only had our Amex and were not able to purchase souvenirs or food/water etc. We could use our boat card for the activites like zip line etc. The zip line was great and safe and the paddle boards were great. Expensive but fun for the kids. They enjoyed the beach and everything was clean. I don't see us taking this cruise line again but if you want these ports of call and this is an option, I recommend upgrading to Haven Suites or at least getting connecting rooms if you have teens. The balcony room for 4 was just way too small. The bathroom was seriously almost to small for my 11 year old and she is not a big girl. My son who is 5'7 and husband who is 6'3 really had issue with the space in the bathroom (commode area). Our steward was great and kept things clean and was very helpful. Read Less
1 Helpful Vote
Sail Date: March 2018
I chose this cruise about 3 weeks prior to sail date. I have been on a few NCL cruises, have encountered many fans of the Pearl and wanted to try the ship. I also love sailing out of New Orleans. I traveled solo and had no special needs ... Read More
I chose this cruise about 3 weeks prior to sail date. I have been on a few NCL cruises, have encountered many fans of the Pearl and wanted to try the ship. I also love sailing out of New Orleans. I traveled solo and had no special needs or mishaps on the ship or in port (that was a miracle). Embarkation was standard except I happened to have my luggage with me. The line moved as best it could, but with the additional suitcase and overnight bag it was a lot for me. Next time I book this late I will contact the company to get check in tags for my bags. The staff on the ship, starting with guest services were nice and efficient. They tend to be a low key group except the street performing wash-washy group at one entrance to the garden cafe. I personally preferred the low-key nature to the staff. I traveled solo and met with the solo coordinator for the cruise. This is an area where NCL excels and I recommend anyone who wants to try a solo cruise to go for it. Katerina, our coordinator, was welcoming, met with us every night, encouraged us to go to dinner and made sure we had dance partners in Spinnaker. I also sat at a "shared" table in the Summer's Palace on the night I couldn't make the solo meet up. If you are a couple who want companions one or two nights, I highly recommend taking up the offer of the shared table. I met wonderful people and had a great dinner. The bartenders, beginning with the ones at the Great Outdoors were fantastic. Twice one the ship I asked for a martini as dry as they would make it and the bartender replied, "So you want no vermouth?" These are my kind of people. I ate all meals in a regular dining room (no upcharges) as I prefer the dining room service and have not found that great of a value in upcharge restaurants. As usual, there were several first courses and an entree on the changing menu that appealed to me. Sometimes the presentation of the food wasn't exciting but the food itself was good. A couple of times it wouldn't be fair to completely judge service or whether the food was hot, because I was too busy circulating the dining room and who knows how long my plate sat before I actually sat down to eat it. The morning enrichment activity I chose was informal knitting and crocheting. A staff person came the first day to greet, but there wasn't a good crowd. I noticed they added wine and paint for a fee on sea days. Other than that I was more interested in visiting with people and my novels. The bridge was very educational and I liked checking in the viewing windows to see what was going on. I did not rate shore excursions because I did not book through the ship. We went to Cozumel on a Sunday. This can be problematic because several beach clubs and tour operators do not open on Sundays. However, we were the only ship so it wasn't so crowded and I did attend mass at St. Michael the Archangel on the local square. The church had pamphlets of the readings in English and even invited a ship passenger to read the second reading in English. I recommend stopping by the church. Costa Maya, along with the ship, were the two reasons I booked this cruise. Mahahual is my favorite place to chill out and the beach, restaurants and shopping met my expectations. For entertainment: I don't do shows. I don't do games. But wait. This was the BEST karaoke set up I have experienced on a ship. They were a little heavy on country music and not so much on my regular song list, but I found plenty of things to sing. The lounge ran family karaoke from 8-10 and adult from 10-12. Some nights had big crowds and there was a wait to sing and other nights no wait at all. The big crowd nights were fun even if you didn't sing. The dance parties were also well themed in Spinnaker and the group that played the first half the week was really good. The piano man was also really good, however, I didn't spend as much time as I would have liked in his area. What kept this cruise from being "Excellent?" The hot tub situation on this ship was not ideal. All of the public hot tubs were poolside. That area tends to be loud and crowded. Speaking of poolside, I noticed that on the pool deck there weren't waiters (or not many) servicing the area and some long lines occasionally at the bars that were on the pool deck. A lot of ships have a hot tub away from the action and those are great places to hang out. The only hot tub that wasn't crowded was the one in the spa. Maybe because there weren't steps by it and climbing in and out was a bit difficult. Also, crew only and passenger walk-throughs alternate so unless you are on a cabin only deck, you have to zig-zag through the ship. And never use the 8th deck as a walk through unless you like mazes and fun houses. I am sure there is logic for those halls but I got worried when I borrowed them to get from one end of the ship to another. I have been on the newer ships with the "waterfront" concept. The promenade which it replaced didn't have a lot of seating and it was lounge chairs. I wish a few areas on that deck could be refurbished to have better seating. What was the best part of this cruise? Honestly, it was the fellow passengers I met. The biggest gamble are the rest of the people on the ship and sometimes the people in your own party. I read some reviews about a cruise that hosted a large group that made the cruise less enjoyable. I lucked out and met some wonderful people and they helped make this cruise a fun, relaxing vacation. I know it's not fair, but I wish I could give my fellow passengers six stars. Read Less
Sail Date: March 2018
A friend has sailed with Norweigan before and highly recommended it. I have to say the service was 5 Star and what impressed me the most was how clean the ship is. Our cabin was always made, we did not wait on anything (food, drinks, ... Read More
A friend has sailed with Norweigan before and highly recommended it. I have to say the service was 5 Star and what impressed me the most was how clean the ship is. Our cabin was always made, we did not wait on anything (food, drinks, clean cabin) and there were always activities each day. This was my first cruise and return to sea after serving in the Navy 20 years ago. Everyone on the Pearl was very friendly and happy to be there which set the mood with me. I was always greeted by staff as I walked the decks which I enjoy and is rare these days. I am already looking to book my next cruise as the value and amenities you receive can not be found in other vacations. I would highly recommend Norweigan to anyone that is looking for a first time experience as this will set the bar. Read Less
Sail Date: March 2018
My mom is disabled and this was her first cruise and last cruise with Norwegian. We experienced several issues on this cruise line. The first day they lost my luggage which didn't arrive to the room until 10 pm. When inquired about my ... Read More
My mom is disabled and this was her first cruise and last cruise with Norwegian. We experienced several issues on this cruise line. The first day they lost my luggage which didn't arrive to the room until 10 pm. When inquired about my luggage staff members were very nonchalant. In the casino my mother and I was asked by waiters on two different occasions if we wanted to order chicken from the bar. The bar did not serve chicken they only served liquor. We had to educate the waiters that not African American people eat chicken. The entertainment was awful. The food was okay. A piece of hair was found in my food at the Garden buffet. They only catered to a certain genre of music. Also, pay close attention to your receipt upon checkout because they will apply many unauthorized charges. Cruise with Norwegian at your own risk. Not worth the money. Read Less
Sail Date: March 2018
The port of New Orleans was our departure and arrival port. We had never been to NOLA and never cruised on Norwegian. The Nola port was fantastic. Norwegian is a good choice cruise line. The staff is excellent. The food and dining were ... Read More
The port of New Orleans was our departure and arrival port. We had never been to NOLA and never cruised on Norwegian. The Nola port was fantastic. Norwegian is a good choice cruise line. The staff is excellent. The food and dining were very good however, we were looking forward to the usual lobster dinner and were disappointed when that never appeared on the menu; perhaps because this was only a five-day cruise. The theater entertainment was okay, but I've had much better. This is just a minor complaint. I really enjoyed this cruise and wish it could have been longer.I really liked that how I dressed for dinner was up to me. I hate packing a lot of clothes and it was wonderful to omit the fancy shoes, dresses, and my husband's suits. The dining room in the Summer Palace was gorgeous. The waiters treated us like special guests. Actually, in all dining areas, the waiters and workers were friendly and helpful. Read Less
1 Helpful Vote
Sail Date: March 2018
We choose this cruise because it left out of New Orleans and we are very familiar with New Orleans. We spend the winters on the Mississippi Coast so it was just a short drive over to the port. There was nothing we didn't like about ... Read More
We choose this cruise because it left out of New Orleans and we are very familiar with New Orleans. We spend the winters on the Mississippi Coast so it was just a short drive over to the port. There was nothing we didn't like about the cruise. Everything went perfectly. The ship itself is breathtakingly beautiful. Our stateroom was perfect for our needs. The food was excellent, especially the Summer Palace and the outdoor section of the Garden Café. (The Asian Noodle place was my least favorite. Food was good but portions were so small. I ordered the salt and pepper shrimp and I only got 5 shrimp and it did NOT come with rice. All those dishes should come with white rice.) We loved the casino and the Spinaker Lounge where we played Bingo. Overall, ALL personnel were highly professional and most courteous. I would do the same cruise tomorrow if I could. We opted to stay on the boat while in port because I wasn't feeling up to par but even that experience was wonderful and so so relaxing. We spent some time down by the pool and some time on our balcony, etc. Couldn't have been any better. THANK YOU for making our experience so memorable. Can't wait to go again. Read Less
Sail Date: March 2018
We took this cruises because we had been on it before and the staff is wonderful. It is also the only cruise we have taken where you never knew you was on a boat, it never moved the entire trip. Both trips actually. The only negative I ... Read More
We took this cruises because we had been on it before and the staff is wonderful. It is also the only cruise we have taken where you never knew you was on a boat, it never moved the entire trip. Both trips actually. The only negative I have is the same as last cruise, the male bartenders are rude on the ship. The female staff is friendly and nice but not the guys. Don't know if it is because of the drink package or not, but they don't get any nicer when you tip them so I quit tipping the male bartenders and gave my money to people on the ship that are nice. The staff in the Lotus Blossum oriental restaurant are AMAZING. They went out of their way to make our 60th celebration out of this world.n New Orleans is a nice port to leave out of. parking is close, pricy but close and getting on and off the ship was easy. Read Less
Sail Date: March 2018
We chose this cruise because it sailed a few days after our wedding, and out of New Orleans, making it within driving distance for us. Also, it was heading south to the warm ports of Mexico. It was my third cruise, first for my husband, ... Read More
We chose this cruise because it sailed a few days after our wedding, and out of New Orleans, making it within driving distance for us. Also, it was heading south to the warm ports of Mexico. It was my third cruise, first for my husband, and it couldn't have been more perfect! It was exactly what we wanted to do following the wedding, which was relax, relax, drink, eat, lay by the pool, etc. Our suite with a balcony was definitely worth the upgrade. The staff was fantastic, food was delicious, drinks were phenomenal! I especially enjoyed that we were not obligated to eat during certain times (as on other cruise lines). We were totally free to eat where and when we wanted, very stress-free! Our beach excursion to Cozumel was a fun adventure. My husband is already looking forward to another cruise! Thanks again Norwegian, for making our honeymoon so spectacular! Read Less
Sail Date: March 2018
This is my 3rd cruise, 1st on NCL (2 prior on Carnival). NCL is far and away a much more elevated experience than Carnival. Freestyle cruising allows for flexibility that I really enjoyed. I cruised in a group of 7, we had 3 ... Read More
This is my 3rd cruise, 1st on NCL (2 prior on Carnival). NCL is far and away a much more elevated experience than Carnival. Freestyle cruising allows for flexibility that I really enjoyed. I cruised in a group of 7, we had 3 mini-suites and all had the Ultimate Beverage Package and the Dining Package with 3 meals in the premium restaurants. Food --- I never had a bad meal on board -- the Brazilian steakhouse, Cagney's and the Teppanyaki restaurant were all great! Wonderful service and good food. It's obvious these restaurants are really just to provide different dining experiences rather than a wide variety of food, it was all pretty much the same at the end of the day. We ate in the Summer Palace 2 times and the food was great there as well (except the grouper was really tilapia, but hey it was still delicious). We met the Executive Sous Chef Ian and he was so kind and friendly and gave us great suggestions. He sent little chocolates to our room one day for a very personalized touch. Thanks Ian! Drinks --- The beverage package worked out well for us. Compared to Carnival, where you get a set number of drinks everyday, this is TRULY unlimited. You would think this would cause people to drink ALL DAY but I think not having the upper-limit cutoff like on Carnival, people were less inclined to try so hard to hit that magic number to squeeze every nickel and dime out of the bar. I feel like on Carnival, you could tell who had the beverage package by the giant neon-colored sugar drinks permanently implanted in their hand. It was not like that on NCL. Some of the bartenders were more friendly than others. You could tell a few were SO over their jobs and were downright salty in some instances--and not like in a good way. Like, in a well damn he's REALLY cranky kind of way. But overall the bartenders and bar waiters were kind and helpful. Especially Dano and Armando in the Sky High Bar (and then also Spinnaker at night). Thanks guys! Cabin --- The cabin was small. We had 3 people in a mini-suite and it was a squeeze. We had it configured with 2 twin beds and the 1 full size pullout, which I slept on. The pullout was fine for 1 person (or 2 kids), but for an adult couple would not work so well. It was firm and I slept fine on it. My other roommates said the twin beds were comfy. The bathroom is... well, it's odd. I mean, there is literally zero counter space and while some people would appreciate the little tub, it was completely wasted on us. I am 6'5" and I could not stand up all the way in the shower. The ceiling in the shower is maybe 6'1" ?? The water pressure was sort of lacking as well. Our room steward did his job and left us alone otherwise, and I am fine with that! Ports --- We went to Cozumel and Costa Maya. I pretty much hate Cozumel but we went to Passion Island and it was fabulous. As it turns out we were the ONLY ship in port the day we were there. About 100 people had full run of an island set up for 600 people. We had splendid and relaxing day. If you are in Cozumel on a Sunday this the place to be. Costa Maya is a joke. It is like Disney World -- everything is fake, no authenticity, it was built and exists only for cruise ships to dump their passengers into. I would not get off ship in Costa Maya again, it felt like a waste of time. Entertainment & Nightlife --- there is no traditional cruise ship entertainment on NCL. We saw some aerialists that were breathtaking but the other evening shows were... well, they were lacking. As for the nightlife, after about 10pm you have 2 choices: Spinnaker lounge, which is like a dance club or the Bliss Nightclub which is a karaoke bar. Bliss was a really nice lounge-y spot though (there's also bowling here too). Dark upholstery, big beds to lounge on with your friends. But there was one family that sat in the front and sang slow country songs all night, every night so it was a snooze. Ship --- ship was clean and easy to navigate. I think I prefer mid-size ships compared to the massive giants! Embarkation & Debarkation -- Embarkation was like line after line after line but it was very organized and people were patient and the lines moved quickly. I think it took about 1 hour from when Lyft dropped us off to when we were walking on board. Debarkation was simple as well. We carried our own bags off and literally just walked out of our room, down to Deck 7 and into the line and walked off. Like, it was really that simple. Bottom Line --- NCL is my new cruise line. The service, food, drinks and everything were great! Pearl is moving out of New Orleans this year and Breakaway is moving in and we've already booked a cruise for March 2019 --- if that is any indication! Read Less
Sail Date: March 2018
We chose this cruise because it was just the right length of time and we wanted to go to Mexico, where we were sure the weather would be warm and sunny. When I called Norwegian to book the cruise, the salesperson I spoke with was "oh ... Read More
We chose this cruise because it was just the right length of time and we wanted to go to Mexico, where we were sure the weather would be warm and sunny. When I called Norwegian to book the cruise, the salesperson I spoke with was "oh so nice." He told me that it was a great bargain because all drinks were included, no extra charge. On our first day at sea my husband went to the bar and ordered 3 drinks and to his surprise was charged 33.00. When he told me we went directly to the customer service desk and after waiting in line behind other unhappy passengers, we were told they had no record showing drinks were included. The agent said she would contact headquarters and we would be notified shortly of their decision. The cruise returned March 7 and we are still awaiting word from headquarters! No one bothered to respond. The icing on the cake came yesterday when my husband opened his credit card statement. There was a charge from Norweigian for 493.00. After calling to inquire what the charge was for, we were told that we ate at specialty restaurants that were an additional charge. Probelm is, we did not eat at any of the specialty restaurants and were careful to ask when we entered each restaurant if there would be an additional charge. We were told we would receive an email showing the charges (and I presume our supposed signature). That was over 24 hours ago and we're still waiting. We will be contacting our credit card company to dispute the charges. My advice - do not give your credit card to handle expenses, even though it is convenient. They can charge whatever they want to your account and how do you prove you did NOT eat at one of their "specialty" restaurants? Read Less
1 Helpful Vote
Sail Date: March 2018
My wife and I chose this cruise because it departed from New Orleans, a city we wanted to explore for several days, and because it stopped at two locations in Mexico, a country we had never visited before. The ship was wonderful, the crew ... Read More
My wife and I chose this cruise because it departed from New Orleans, a city we wanted to explore for several days, and because it stopped at two locations in Mexico, a country we had never visited before. The ship was wonderful, the crew normally friendly and competent, the food and drink excellent, and the daily events well organized. We chose a 3.5 hour shore excursion to the Mayan ruins at Chacchoben. This was very well organized and led by a highly informed and well-spoken Mexican guide. On the cruise's negatives for us, smoking is permitted in the casino, at designated locations on deck, etc. This is regressive, unhealthy and annoying to non-smokers. As well, two many of the activities, including the overall cruise were excessively hyped. The cruise director made it sound like we were a floating paradise, with new highs expected daily. Finally, while the quality and variety of music was excellent, volume levels were frequently ear-splitting and therefore anti-social. Around the pool, aggressive techno was often the rule revealing the assumption that everyone would like this kind of music. During performances in the Stardust Theater, the highly skilled dancers appeared on steroids, with every routine completed at breath-taking speed, almost frantically. Again, volume levels were aggressive, bordering on painful. After this first-time cruise with Norwegian, I'd say calm down a little. Cruisers don't need to be constantly revved up, assaulted with sound, and hyped. Overall, the cruise was most enjoyable but with flaws on the entertainment side. Read Less
Sail Date: March 2018
We chose this cruise because it was 5 days and it worked well with our schedules, we vacationed with another couple. This was our 7th cruise, 2nd with NCL. Previously sailed on the EPIC. The Pearl is a smaller ship which was recently ... Read More
We chose this cruise because it was 5 days and it worked well with our schedules, we vacationed with another couple. This was our 7th cruise, 2nd with NCL. Previously sailed on the EPIC. The Pearl is a smaller ship which was recently refurbished. Embarkment was a long process of lines which took about 45 minutes until we were able to board the ship. We loved the layout which was easy to navigate and it was very clean! We had a mid ship balcony which we loved! Our room steward did a great job at cleaning our room and taking care of us. We had plenty of room in the cabin and the location was perfect on deck 10 which was close to everything. We dined in the buffet for breakfast, lunches and one dinner. Food was fantastic! Had a great variety, especially enjoyed the Indian and Asian dishes. My husband had eggs benedict every morning. Our favourite spot to sit and enjoy our meals was at the back of the ship in the garden cafe outside. There was a small buffet there as well which had great food! Dining room food and service was good but must admit that the variety in the buffet was better. The ship never felt crowded. There were never any line ups at the buffet or to get into the dining room. Great staff that work hard at refilling buffet and cleaning tables. We were always able to find lounge chairs on the decks. Went in the pool once which was lovely and not too cold. We thought we would miss not having an adult only pool or area of the ship but found lots of quiet places to lounge on sea days. We enjoyed the various singers/musicians who played in the atrium etc. Went to a couple of shows which were good. We did a snorkel excursion in Cozumel through the ship which was very well organized and the staff did a great job and clearly cared about the people taking the excursion. We rented a golf cart and drove to the beach in Costa Maya. Shopping there was typical port shopping which was over priced souvenirs that were the same in every shop. Overall, we loved our vacation on the Pearl and were sad our holiday had come to an end! Highly recommend a balcony room as there's nothing better than enjoying your coffee in the morning or glass of wine before dinner listening to the ship cruise through the water. Areas of improvement would be embarkment and disembarkation. Too many disorganized lineups. Read Less
Sail Date: March 2018
Boarding was no big deal. Long windy lines but well-organized. Embarking was no big deal either. Long line, but well-organized. Had fun in Cozumel. Did some shopping, drinking, and sight-seeing. Went to the old time square (they ... Read More
Boarding was no big deal. Long windy lines but well-organized. Embarking was no big deal either. Long line, but well-organized. Had fun in Cozumel. Did some shopping, drinking, and sight-seeing. Went to the old time square (they call it the plaza) to where the residents do their shopping, banking, etc. Did not spend much time in the port shops designed for tourists. Had fun negotiating prices with the vendors. Costa Maya was fun, too. Again, we did not spend much time at the tourist oriented port shops. Instead, we rented a golf cart and explored a neighboring town called Blue Kae Mahahual. It had a low-key resort area where we enjoyed drinks in an outside bar and shopped at local vendors and stores. It was right on the water with a lovely area for sunbathing, strolling. They rented bungalows there and we noticed vacationers were a mix of local people as well as people from the U.S.. We stopped at a lighthouse that is a local landmark. I was disappointed in the size of the swimming pool on the Pearl. I would like to go on a bigger ship next time. We will probably stick with NCL because the more you cruise with them, the more benefits you get. The Pearl is one of their smaller ships. The buffet was great on Day One, but I did not care for it much after that. I could not get Monte to go to one of the specialty restaurants because it is difficult to get him to commit to a reservation. In addition, those restaurants were hard to get a reservation for unless you wanted to eat after 8:00. We went to two other restaurants that were included in the cruise, but they tasted just like the buffet. Bottom line, I did not gain weight on this cruise. My spouse, however, ate like a horse! Our room was perfect. We used the balcony in the morning to watch the sunrise while drinking our coffee. Beautiful. We definitely will not cruise again unless we have a balcony. Ours was a min-suite, but I would be just as happy with just a balcony room. The weather was perfect. Low humidity and in the upper 70's and mid-80's. Water was calm. We rarely felt the movement of the ship. On Day Two, I removed my sea bands because they were making my hands swell. I did not feel any kind of motion sickness. Entertainment was mediocre. The pianist and the comedian were pretty bad. We missed out on the aerial act, but I heard they were very good. They also had a crew talent show but we did not attend. We had fun singing Karaoke one night, though! The casino was looser than local casinos. I even hit a jackpot!! The drinks were awesome and not too steeply priced. We did not even come close to spending what we would have spent if we had bought the Unlimited Drink Package for $89 per person per day. The Pearl was very clean. The staff was very nice and attentive. We are sold on cruises!!!! Read Less
Sail Date: February 2018
Have been on over 40 cruises and like the laid back fun of norwegian line. It was the first time for my two sisters and our grand daughter. There was plenty to do both on ship and at ports for everyone. Cabins spacious and clean. Cabin ... Read More
Have been on over 40 cruises and like the laid back fun of norwegian line. It was the first time for my two sisters and our grand daughter. There was plenty to do both on ship and at ports for everyone. Cabins spacious and clean. Cabin attentant very friendly and helpful. Food good, decks clean hot tubs just right. Staff friendly and could understand english. Phots taken turned out great. Made lots of new memories with my family.port activeties were good. Only had one side trip i was disappointed in, but my fault, i just picked wrong one.i love going out o0f new orleans. Most intersting city. Entertainment on ship was good. And enough variety to please most people. Casino was cleane and staff was helpful. My husband loved the cabin, because the bathrooms are larger than most other ships.had enough elevators so no problen getting from one floor to anothrer. Read Less
Sail Date: February 2018
This was my first true girls only vacation with friends. We had such a good time. The ship was beautiful.. The food was fantastic. The drinks were refreshing and abundant. The staff was courteous and attentive. I could not have asked for a ... Read More
This was my first true girls only vacation with friends. We had such a good time. The ship was beautiful.. The food was fantastic. The drinks were refreshing and abundant. The staff was courteous and attentive. I could not have asked for a more relaxing and wonderful vacation! I will definitely book another Norwegian Cruise in the future. I did like the different dining options that were inclusive compared to other cruise lines I had been on previously. The pool area was nice. I never had any problems finding a lounger to catch the sun. We had perfect weather the entire trip. I do wish smoking was only allowed out on deck and not in the casino. It made it hard as a non-smoker to spend time in the casino. It was suffocating and stifling. The gift shop was pretty small and did not have much variety. But that was no big deal. Thank you for a great vacation!! Read Less

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