3 Helpful Votes
Sail Date: July 2019
This was an absolutely great Cruise June 14-17.I rented 2 Rooms,one a Junior Suite and down the hall a Oceanside Balcony Room.It was my Daughters Graduation Present and I had 2 Boys,my Nephews with us bot 10 and 11.CoCoCay was ... Read More
This was an absolutely great Cruise June 14-17.I rented 2 Rooms,one a Junior Suite and down the hall a Oceanside Balcony Room.It was my Daughters Graduation Present and I had 2 Boys,my Nephews with us bot 10 and 11.CoCoCay was fabulous,everyone was extremely friendly and accomodating,the several Restaurants were great as well as the Service Staff.I did not buy a Pass but was able to go in to the Park area at 12 PM Noon as the Attendent allowed me to (Im totally disabled so couldnt utilize the great facility)The Beach was fabulous,clean and new chairs,chaise Lounges etc and Lockers for the Family. The Food was plenty and great quality,no problems getting a second helping in the gorgeous Tri Level Dining Room,saw the Show "Showgirls" spectacular,reminded me of Vegas,didnt get to the Ice Rink.My Daughter and Boyfriend used the Specialty Dining Rooms and it was crazy amount of food they got from Sushi to Prime Rib.Just a few glitches and here they are. The Cabins (both on the 9th Deck) were warm and couldnt cool them as we would like. Ordered 2 gifts (Octypus and Blanket) to bein the Suite when we arrived,only one was there,after spending sometime in line at Customer Service I still didnt receive it until around 6 PM and spoke to someone and it finally was delivered. The Auto Tipping I had removed and tipped accordingly,the Staff did better this way with me. I wouldnt buy the Soft Drink Package as its a $$ Maker,theres Free Drinks and Water all aboard the Ship and carryng these 32oz Cups was a pain.other than these few quirks and a Royal Caribbean Gold Member it was a great time all around.The Dining Room gets 5 Stars,the Open Dining was great,same table each night and the food was 5 Stars. Read Less
3 Helpful Votes
Sail Date: November 2018
Overall, the ship was very accommodating. A few bumps in the road but overall, another great cruise. Folks were very helpful as I navigated the elevator, etc. in a scooter. I was traveling with a torn meniscus and didn't want to ... Read More
Overall, the ship was very accommodating. A few bumps in the road but overall, another great cruise. Folks were very helpful as I navigated the elevator, etc. in a scooter. I was traveling with a torn meniscus and didn't want to cancel the cruise. Even though we had an interior cabin, the crew took the scooter for me each evening to charge it since it wouldn't fit adequately in the cabin. We had some issues in the My Time dining with a table next to us that was quite loud and demanding so we had to be moved. It caused our waiter to give us less than stellar service but we brought it to their attention and then things improved. We are going on the ship when it comes out of dry dock to see the improvements. Overall, crew was friendly but some were less than professional - the future cruise desk personnel my husband spoke with was beyond incompetent. The ship looked pretty good for her age. Read Less
1 Helpful Vote
Sail Date: August 2018
Booked cruise on reviews as our first cruise. Don't get me wrong staff where great but expected a cabin with more room as did explain my daughter was wheel chair bound. Only just got here in with wheelchair in room may need to paint ... Read More
Booked cruise on reviews as our first cruise. Don't get me wrong staff where great but expected a cabin with more room as did explain my daughter was wheel chair bound. Only just got here in with wheelchair in room may need to paint door after we have gone. They new we had a daughter in a wheelchair when we booked but never explained how small cabins are and still let us book. The restaurant staff were excellent so where our room service. We have been told since that royal c should not of allowed us to book this cabin with our daughter as she is wheelchair bound and if a fire our emergency had happened and we had been in cabin she would have struggled. As I have said royal caribbean staff where excellent it is just the way they took our money on booking and definitely didn't explain the cabin sizes and the disab policy regarding cabins ........... ............................ Read Less
1 Helpful Vote
Sail Date: July 2018
This was our first cruise, chosen as I had recently been disabled. The whole experience was trouble free, great staff who always had the customers experience as no. 1 priority. The ship environment was clean and safe, and posed no ... Read More
This was our first cruise, chosen as I had recently been disabled. The whole experience was trouble free, great staff who always had the customers experience as no. 1 priority. The ship environment was clean and safe, and posed no problem for myself, the staff were always at hand to offer help and assistance when required. The cabin chosen was clean and functional, and served our needs well. We tried the Windjammer for breakfast, and the main dinning room for evening dinner, the food and service offered was excellent, particularly the more personal approach offered in the main restaurant where staff were attentive and knowledgeable . The onboard facilities were excellent, and the professional standard of the entertainers was much appreciated. All in all a most pleasant hassle free experience proven by the fact that we have already booked our next trip with Royal Caribbean, while we were aboard . Read Less
3 Helpful Votes
Sail Date: July 2018
We chose this cruise to celebrate the 70th birthday of my wife's aunt. Staff was fantastic. Could not fault them one bit. Food at Windjammer was good. Food at other restaurants was average to good. The ship is starting to ... Read More
We chose this cruise to celebrate the 70th birthday of my wife's aunt. Staff was fantastic. Could not fault them one bit. Food at Windjammer was good. Food at other restaurants was average to good. The ship is starting to show clear signs of age and being tired. And cruises like ours that was full of teenagers and kids doesn't help. The behavior of most teenagers was disgusting. Some were even having sex after dark on sunbeds. And kids would scream, run riot and press all the buttons in the lifts. Drunken or smoking Mums were ignoring their kids. It's a cruise, not a bloody creche. Ports and Shore Excursions were good. I went out on every port. We felt let down by the Spa a bit. They tried to charge us gratuity despite us having paid gratuity upfront. The entertainment and activities were good. Generally, the ship is starting to show some signs of age. Carpets need replacing. Wood in lifts needs changing in a few lifts. There are some areas with minor rust. I feel like I need another holiday to get over that one. Read Less
1 Helpful Vote
Sail Date: July 2018
This was our first cruise and we loved it. Royal Caribbean staff were all very good and focused on ensuring we had a great time. We arranged our own travel to and from the ship which went well. The check in process was fairly seamless inc ... Read More
This was our first cruise and we loved it. Royal Caribbean staff were all very good and focused on ensuring we had a great time. We arranged our own travel to and from the ship which went well. The check in process was fairly seamless inc our bags being taken from back of taxi to our cabins so we could immediately enjoy and explore the ship. The cabins (spacious ocean views) did feel spacious. We were on deck 9 and right at the front of the ship which was great for seeing where we were. Dining experiences in the main dining room were on the whole superb. We didn’t see the value in paying for speciality restaurants. The ports were good with highlights being Lisbon ( the RC Land and Water excursion was superb), Cadiz ( we simply walked off the boat and had a lovely walk along the promenade and then through the narrow city streets - a beautiful city), Gibraltar ( don’t pre book - we simply paid a taxi driver for a 90 min tour of rock and caves and then were dropped back in town. Much cheaper) & Palma ( we did RC Drach Caves tour which was very good). The shuttle bus is a rip off! 20 euros each to get you out of the port!. We thought Sardinia was very shabby and wouldn’t return. Finally, we did RC tour to Guadalest in Alicante which was very pretty. The post booking info could be better and would be the main thing I would want improved. You get a link to log into cruise planner which has options to buy things like drinks package that we had already bought. The information for cruise virgins was poor, especially when you then watch information on tv on the ship that explains all the things you wanted to know before you left! Read Less
2 Helpful Votes
Sail Date: June 2018
The cruise itself was very enjoyable. The staff were great. The food not so great. A lot of the time the food was lukewarm and the vegetables almost raw. Not very nice. The prices of drinks in the bars/restaurants is extortionate. $40 ... Read More
The cruise itself was very enjoyable. The staff were great. The food not so great. A lot of the time the food was lukewarm and the vegetables almost raw. Not very nice. The prices of drinks in the bars/restaurants is extortionate. $40 to $70 dollars for a bottle of wine. A can of John Smiths $8. You could not afford to have many drinks on this cruise. The entertainment again was not as good as we have seen on other cruises but I suppose its up to the individual. The ship itself is very big and very nice but very crowded with over 3500 passengers. On a sea day with inclement weather you could hardly move anywhere as everyone was inside. There was nowhere to get a quiet place to read as music is blaring out everywhere you went. We certainly will not cruise with Royal Caribbean again. Rate 5 out of 10 Read Less
Sail Date: June 2018
Needing a wheelchair adapted balcony stateroom this was the only cruise available 9 months ago. My husband and I have cruised with RCI many times and deceided that as we had never been to the Baltics before we would give it a go. Much ... Read More
Needing a wheelchair adapted balcony stateroom this was the only cruise available 9 months ago. My husband and I have cruised with RCI many times and deceided that as we had never been to the Baltics before we would give it a go. Much of the ship is looking a bit tired however Navigator is due for a re-fit soon. The stateroom was ok the cabin steward very attentive without being intrusive. We refuse to use the main dinning room (Saphire) due to a bad experience last time with the service. Windjammers, offers a buffet style dinning option that is, in our opinion, far superior although the downside is you don't get to dine with the same people each night. The shows are generally great yet if you've sailed within the last 12 months expect some repitition. Oslo was a lovely clean place. Great people and the food at Olivias by the harbour was reasonably priced. Slight difficultly with drop kerbs in some parts which limited us as to what we could reasonable manage. Copenhagen was a bit tramatic due to the lack of drop kerbs at the drop off, but once in the centre was easy to get around. We ventured to the Tivoli gardens only to find no wheelchair access. Again not the cheapest place to grab a bargain or enjoy a reasonable priced coffee but hey your on holiday. Tallin we opted for a shore excursion as I knew that the old part was cobblestones. Even in the coach it was a nightmare. The amount of tramlines and potholes making it a very uncomfortable journey. My advice would be to save your money, walk off the ship and take a look round the stalls at the harbour. St Petersburg private tour which was amazing fabulous can't wait to return. Our driver stopped every time my husband wanted to, got him off the mini bus, loaded him back on. Our guide, Yulia was terrific and promptly brought out an ipad for the bits that my husband couldn't get close enough to. The Hermitage was totally accessible, they have a wheelchair stairlift at the rear then lifts to the floors above and disabled toilets. The Church of the spilt blood was just as accessible. Hell sinki - waste of time! Took the Wheelchair Adapted tour. Held captive for 1.5hr thought it would never end. Absolutely Not Suitable for Wheelchair users unless you like to be thrown about and go up and down side steets, see Marks & Spencers, H&Ms and a Post Office. Several people complained and were given complimentary meals. Skagen A pearl of a place. Probably took 20 mins to walk in to the centre but very flat and lots of drop kerbs. Quaint place with lots of shops and galleries. Stunning! Shops on the ship are a bit rubbish. Despite the 50% off flash sales you can generally get the same goods cheaper on shore. The connoisseur club (cigar, smoking room and bar where good conversation is had without background music) had the best crowd of people you are every likely to meet. Up to 20 of us made our own entertainment each night. Sandor our bar man was brilliant. Such a shame this room is being abolished. Not everyone smoked but had come to join the ad hoc singing, laughter and conversations. 1st time we've been to the Spanish Tapas Sabor food was authentic and very delicious. Staff were attentive. Previously visited Chops and Giovannis which I would also recommend. Would def go back to a few places. But as they are getting rid of the smoking room (my husband doesn't smoke) we're heading back to P&O in 2019. Read Less
5 Helpful Votes
Sail Date: March 2018
First let me say this was my first cruise so I didn't know what to expect. I am handicapped and rely on either a mobility scooter or a wheelchair with my wife pushing. Since this was my first cruise we opted for the wheelchair so ... Read More
First let me say this was my first cruise so I didn't know what to expect. I am handicapped and rely on either a mobility scooter or a wheelchair with my wife pushing. Since this was my first cruise we opted for the wheelchair so that I could get off the ship in ports and enjoy the area a little. We stayed in room 7304 which is a handicapped accessible room so they say. From the very first time entering the room we knew there was going to be a problem There is a large lip that goes from the hallway into room. In order to get back out of the room I would have to stand up and have my wife assist me out into the hall then she would bring the chair out and then take me around the ship. We could not get the chair and me out of the room at the same time due to this lip. Also the room is not very roomy. It has a lot of unneeded furniture in it that limits your accessibility. You can not get your wheelchair out to the balcony without help from your partner. Another real problem came with entry ways thru out the ship. If you didn't hit them just right you will nearly be thrown out of your chair. The ramp leading out of the casino is one of the worst. First it is a down hill so you pick up a little speed then at the bottom where it goes back to carpet there is this big lip and again you are nearly thrown from your chair. There were several people on the cruise in wheelchairs that seemed to have the same issues as we did. So unless you have a mobility scooter or don't mind getting out of your chair at every doorway or transition then I recommend staying away from this ship. Another real issue is with the food. At their buffet called windjammers the food is always cold day and night and lacks flavor. When you complain they say well thats what you get when you try serving so many people. As for the main dinning room the first 2 nights of the cruise the food was excellent but as every day went by the food got worse and worse. We had breakfast on the 4th day and it too was cold and we had to continually ask for coffee or other items we needed. When we went to breakfast there might have been 50 people in the whole restaurant. For the number of servers we should have had better service than this Another real issue with this cruise. We went to Costa Maya and Cozumel. Costa Maya is not a bad port. It is pretty flat so being pushed around is not a big issue. It is a long walk from the ship into the port though so tell your traveling companion to bring good shoes. After checking out the port we thought about going into town. The problem with that is trying to find a handicapped cab. They are few and far between so we didn't risk getting into town and not being able to get a way back. The excursion we went on at Costa Maya was the Dolphin Encounter. It is handicapped accessible and is right in the port so its within walking distance. I recomment anyone that likes dolphins to do either of the dolphin excursions at this port. The picture package for all 12 pics encluding downloading on your phone is $70. As for Cozumel. It is definetly not a handicapped friendly place. First royal carrebian parks at the International pier. Here again it is a pretty decent walk in to the port. Once in the port you can not get around easily with a wheelchair. Everything is on a hill or a slant making it almost impossible to get around. You can get to a few cheap jewlery stores and when I say cheap I mean expensive junk. Other than than the rest of the port is unaccessible to the average handicapped person. We did find our way thru the port to the exit to town and went on an excursion. It is the only one on the entire cruise that says it is handicapped friendly. Well if you can't climb into a van then its not handicapped friendly. You must climb into a van then they pick up the wheelchairs and load them in beside you. The excursion was See Mexico. It was an ok tour. Nothing to write home about. A few steep ramps and very rough sidewalks to go thru. Read Less
Sail Date: March 2018
This is my 18th cruise on RCCL ships since the 1980's, and now as a "super senior" cruiser, I can reflect upon the recent changes in the RCCL cruise experience. This cruise was on Navigator of the Seas, Sunday, March 11, ... Read More
This is my 18th cruise on RCCL ships since the 1980's, and now as a "super senior" cruiser, I can reflect upon the recent changes in the RCCL cruise experience. This cruise was on Navigator of the Seas, Sunday, March 11, through March 16, 2018, out of the Miami cruise port. GETTING THERE: Booked airfare independently from RCCL's Choice Air, arrived at Fort Lauderdale/Hollywood International Airport on SWA. Purchased RCCL's round trip ground transportation (bus) to the Miami cruise port. If you do fly into FLL in the morning anticipate arriving at the Miami cruise port after 12 noon or later. EMBARKMENT: Once you arrive at the port, you luggage will be off loaded and porters will take your luggage to be transported to the ship. Getting into the cruise port building is somewhat chaotic, they first check you sea pass and passport, then up the escalator to go through the metal detectors, then you get into your designated lines dependent upon your cruise level status (I am at Diamond level) so the line wasn't that long. They take you information and credit card take your photo and present you with your seapass key card which is your on board charge card. Getting on the ship after that was quick. ON BOARD: Once on board, time to hit the Windjammer Buffet on Deck 11 aft (rear). The presentation and quality was okay, not great, but not bad. It will be crowded. The staterooms opened up shortly after 1:00 pm. YOUR STATEROOM: more details below, I was greeted by my cabin steward, they are now called "stateroom attendants", which sounds like a downgrade, I prefer to use "steward". My steward was Rupesh Kimar, who asked if I had any request, and I had only two a bucket of ice in the evening and only a evening bed turn down as I sometimes nap in the afternoons. ROAMING THE SHIP: This was my second trip on Navigator of the Seas it has a very nice promenade with the shops and where the sea day merchandise "sales" are located. Be prepared to be bombarded with the ship's staff trying to up sell you to the "dining" package/specialty restaurants, spa treatments, liquor and soda packages. MAIN DINING ROOM (MDR): I selected the "my dining time (MDT) in the Sapphire main dining room on deck 5 at 5:15 pm. I was seated at table 615 and received excellent service from Galwin and Mohammed through out my cruise. I dined in the MDR four of the five nights. I have noticed a streamlining of the service, the assistant waiter used to present you with a tray and serve you rolls or bread, now there is a basket of bread and rolls on the table (self service). The menu selections have been "standardized" on one page for the appetizers, main course and desserts. The dessert menu used to be on a separate menu. The quality of the food in the MDR is fine, not large portions but adequate to satisfy your hunger. There is a vegan, pasta, meat, poultry and fish selection with some daily offerings. On the appetizers, escargot was offered only three nights, it used to be served every night, but not too many people like snails. The shrimp cocktail is only four minimum sized shrimp, you can order two if you like. During this cruise, they did NOT service lobster tails, but did have prime rib on the menu on the last evening. Overall the quality of the food was average. ENTERTAINMENT: Production shows, music from the ship's band and a comedian, were fine, its not Broadway or Las Vegas. BEVERAGES: Mixed drinks are expensive, cocktails go for $10+ and beers ate $6.75 for a 16 oz aluminum bottle, specialty drinks are about $10, this plus the 18% tip can add up. It almost encourages you to purchase the drink package, but then you may have a tendency to drink to excess. THE CASINO: The casino has a variety of older generation slot machines, and quite frankly, during the entire cruise, I did not hear of any big winners, but alot of passengers who lost money in the machines. It now takes $5 to get ONE POINT, towards the quest for a free room under the casino program. To get a free interior cabin it takes 2400 points, an ocean view it takes 3600 points and for a balcony it takes 4800 points, so to get a interior room, you have to run about $12,000 through the slot machines. On the table games, I gambled about 20 hours for the entire five day cruise at the $5 minimum bet on Ultimate Texas Hold'em, which amounts to $20 a hand, and only "earned" a $300 cruise discount off a future cruise which must be booked within 30 days of this cruise. THE CROWD: Like I mentioned early, this was a college spring break cruise, so the ship was loaded with college aged "kids" (young adults). For the most part these "kids" were well behaved, there was enhanced ship security, which took care of the few minor problems. If you travel during the NCAA "March Madness" tournament, expect the pool bars to be packed five or six deep, as most of the "kids" get the drink package on these short cruises. Beverage waiters are few and far between by the pool on sea days as most of the young passengers get their drinks at the pool bars. SPA and SHORE EXCURSIONS: I did not do the spa or any shore excursions, as I have been to Mexico on several occasions and been there, done that. LIQUOR and SPIRIT PURCHASES on board: For the most part, you do get a deal on liquor and cordials from the ship's store, however, I have noted that the prices have increased about $5 a bottle for my Jack Daniels sipping whiskey. But you can still get vodka and amaretto for about $20 a bottle which is still a good deal. DISEMBARKMENT: Is a breeze, you can eat in the Sapphire Dining Room or the Windjammer Buffet. In the Windjammer, avoid what tastes like powder scrambled eggs, it is dry and tasteless. The last morning buffet ibreakfast is scaled down. Getting off the ship, once you tag number is called if you do not do the walk off with your luggage took only about 15 minutes, you go into the cruise terminal and pick up your luggage and go through customs. The whole process took about a half an hour. A final TIP: if you book via RCCL's Choice Air expect a very early flight on the day of departure and a very late flight on the way home. Consider booking via Choice Air to get to te ship, take the ground transportation, then book the return flight independently with RCCL's ground transportation to get a early afternoon flight for your trip home if it is offered by our airline of your own choosing. Read Less
Sail Date: March 2018
This was a group cruise arranged by our community to the ABC islands. We also traveled with my elderly parents who have some mobility issues. We rented a scooter that was in the cabin at check in. That helped tremendously. Just be ... Read More
This was a group cruise arranged by our community to the ABC islands. We also traveled with my elderly parents who have some mobility issues. We rented a scooter that was in the cabin at check in. That helped tremendously. Just be aware that the scooter will not fit in the back of the dining room when it is full. Dining room staff permitted those with mobility issues to be seated before the general public was admitted to be seated. Dining staff was very accommodating and after first night, had deserted beverages on table when we entered. Room cabin attendant was fine. Not exceptional but not horrible either. We arranged tours on our own outside of the cruise line Worth it to mention that on Labadee they have assistants the push the wheelchairs when you get off the ship all the way to the beach. Again extremely helpful. That was a nice relaxing day Read Less
2 Helpful Votes
Sail Date: February 2018
It's my first time boarding Navigator of the Seas with my parents and siblings. I would say our overall experience was incredible. I am usually not a fan of spending my vacation on the sea but this one had been an awesome experience. ... Read More
It's my first time boarding Navigator of the Seas with my parents and siblings. I would say our overall experience was incredible. I am usually not a fan of spending my vacation on the sea but this one had been an awesome experience. I will rate my experience in detail: Ship: 4.5/5 The ship is so big and there were so many places in the ship where you can find yourself entertained or relax and have a quiet time. It's well equipped and all decks were maintained clean. As far as the decorations, I am beyond impressed (you will really feel you are in a cruise ship, which was great). Cabin: 5/5 I don't really mind having a studio sized stateroom as long as it is well maintained and clean. I mean sheets, linens, and bath towels were changed in a timely manner. Our stateroom attendant Basille (or Basil) - our stateroom was Deck 8, room 8653 - was excellent and very attentive. He was very thorough with his job and made sure that everything was perfect. As for our bathroom, there were so many spaces where I can put my toiletries and personal items. Closet was big enough to keep our clothing (there were 3 of us in the room) tidy. Lighting were excellent, just what I needed in a room. Room temperature was perfect. TV was okay (I have watched shows that I liked, but most of the time I am not really in my room so that's okay) Dining: 4.5/5 VERY EXCELLENT!!! > Windjammer: OMG, lots of food choices although I felt that breakfast was kind of repeated every day. Food was still delicious and hot (for hot foods). I just hope there were more options for fruit juices. Rate: 4/5 > Café Promenade: Best place for snacking 24 hours (well the only place that is open for 24 hours). Their pizza were delicious and freshly made. Service was very fast and they usually let you know how long it will take for the food to be ready. Again, I just wished there were more options for fruit juices. Rate: 4.5/5 > Sapphire Dining: THE BEST PLACE/SERVICE WE'VE EVER GOT. Our waiter Jackson and waiter's assistant Luciana were the best. They provided us excellent food service and great enthusiasm. They have great personality, were very cheerful, and were pretty much COOL! The manager along with Jackson and Luciana welcomed us with a huge smile on their faces. They also made sure that our experience was excellent with great satisfaction. Food was definitely delicious. WE REALLY ENJOYED OUR TIME HERE! Also, we got extra food since the manager prepared specialty food plus extra desserts on our second night at this dining room. THANK YOU SOO MUCH! You are 5/5 or 10/10 :) Entertainment/Activities: 5/5 There were so many activities to choose from (i.e. games, shows, fitness exercises, sports tournament, rock climbing, etc). Some of the things I wanted to do were scheduled at the same time so I had to choose which ones I would enjoy the most. However, those activities you were not able to do on the other day, they were offered in different days as well so you have the option to do them. Live music, dancing, parades, movies, shows were excellent (can't complain about it). Overall great experience. Service: I have mentioned earlier that we received excellent service so that's a 5/5 Ports and Shore excursions: I LOVE THEM ALL! Rating 5/5 in Costa Maya (Chacchoben and beach tour) with Israel (sales - excellent and he accommodated us well, customer service was excellent, and very friendly), Joel (our tour guide - very informative and I learned so much from him; he's great), and Guillermo (tour driver - very good, made sure our trip was smooth and on timely manner). Rating 4/5 in Cozumel for Snorkelling (I think I'm not a fun of snorkelling for long periods of time especially the waves were strong, but experience was still good). I would recommend Navigator of the Seas for family, friends, or couples cruise experience. It's worth it! Read Less
Sail Date: February 2018
we chose this cruise to go with friends , we booked at the last minute which left us with an inside room. we have had an inside room before, but this was just awful ! The couch was dirty, stained and smelly........the beds smelled like ... Read More
we chose this cruise to go with friends , we booked at the last minute which left us with an inside room. we have had an inside room before, but this was just awful ! The couch was dirty, stained and smelly........the beds smelled like old sweat. overall it was just the worst. the entertainment was poor, and we left most shows after about 10 mins.......the exception was the ice show, we enjoyed it. The food was only ok in the dining room, but the service was excellent ! The food in the windjammer was very good. we tried the specialty restaurants and the food was excellent. DON'T waste your money on the internet service ! We couldn't even text each other ! Overall this ship is showing her age, but the service was excellent.......IF you can put up with really dirty and smelly cabins ! DON'T book inside cabin # 9557 !!! Read Less
1 Helpful Vote
Sail Date: February 2018
We initially chose this cruise because: 1) We wanted to join friends we hadn't seen in a few years who were already booked on this cruise (we surprised them when they saw us on the ship!) and 2) The ABC ports (Aruba, Bonaire, Curacao) ... Read More
We initially chose this cruise because: 1) We wanted to join friends we hadn't seen in a few years who were already booked on this cruise (we surprised them when they saw us on the ship!) and 2) The ABC ports (Aruba, Bonaire, Curacao) were places we had not been to before. Our stateroom attendant, waiter, and assistant waiter were awesome and even joined us in singing "Happy Birthday" to my mother-in-law during the cruise! The ship was beautiful and just the right size to make both my husband and I happy (he likes bigger ships, and I like them smaller). We tried Sabor for the first time and were not crazy about it except for the freshly made chips and guacamole. Chops was great, as always! I can't say enough about the excursions! We don't normally take excursions on Labadee, but we joined our friends for the Sandbar Catamaran Tour, and we had a blast! A couple Haitian crew members joined me in dancing the Cupid Shuffle while onboard! We also took the "best of" of "highlights" excursions in Curacao, Bonaire, and Aruba, which we had chosen due to my mother-in-law's limited mobility. They were all amazing and very informative! The buildings in Curacao are all in bright, cheerful colors, the salt flats in Bonaire is definitely a must-see, as is the natural bridge in Aruba. It is so hard to believe that these three of the six Dutch-owned islands are so different from one another! I managed to catch all the nighttime shows from musical tributes, to comedians, to juggler Aaron Bonk; and I thoroughly enjoyed them all! Our friends were traveling with a five-year-old girl who LOVED the Adventurers Club! During our meals, she kept telling her parents that she wanted to hurry and finish so she could go back! If you have not been to the "ABC" islands, I HIGHLY recommend this cruise and would definitely go again! Read Less
1 Helpful Vote
Sail Date: November 2017
Crossing the Atlantic I can now say is ticked off my bucket list. The cruise, food and room attendant were excellent. The only let down was customer services department. Shortly after we set sail my personal wheelchair's front ... Read More
Crossing the Atlantic I can now say is ticked off my bucket list. The cruise, food and room attendant were excellent. The only let down was customer services department. Shortly after we set sail my personal wheelchair's front wheel packed it in (despite a preparatory service). It was sent to the ship's engineering department who after I inquired about the repairs was returned unfixed three days later with the comment they couldn't fix it (they obviously haven't seen the TV show Macgyver!). A slow learner, it took me four times to realise that the ship's loan wheelchair did not have any non-tip skids, including a tip over when getting ready to leave the Kennedy Space Centre bus on an RCL excursion (Houston we have a problem!). No assistance was given by staff on disembarkation because I wasn't using an RCL chair? Yet if I had used on of their chairs, I would have been pushed off. Fortunately the concierge at one of our Miami stopovers pursued the repair which enabled us to continue our round the world trip. A wheelchair is a necessity for my mobility, not a nice to have. Really enjoyed the food in the MDR and speed of service. We purchased a drinks card this time as opposed to a drink package. We seemed to get more economic use out of this card this time. Beware of the claim by RCL they have simplified things for our benefit, we simply don't believe you RCL. Speaking of which RCL need to sort out their welcome back party for their loyalty customers. It was non existent for the second year running. We loved the Virtual balcony and we had read reviews that the novelty wears off after the first night. Wrong, we loved it the whole cruise. Housekeeping staff were great as were the shows. Read Less
Sail Date: September 2017
This was a back to back with the Mediterranean cruise. The ship was great. All the amenities we required. Smaller than Indy but that did not detract. We moved from a standard cabin to a disabled access cabin It was great to get the ... Read More
This was a back to back with the Mediterranean cruise. The ship was great. All the amenities we required. Smaller than Indy but that did not detract. We moved from a standard cabin to a disabled access cabin It was great to get the extra room for the scooter and the wet room The couple who had this cabin before had cleaned it from top to bottom as they were very disappointed with the standard of cleanliness That gave the cabin steward a good start but edges and corners were not cleaned until well into the cruise. We stock with the windjammer due to poor experience in dining room on previous cruise. Windjammer was very good, great selection, lots of vegetarian options., We loved the food and service in Johnny Rockets and dined three times in Sabor, the specialist Indian cuisine Best Indian meal ever. Stage shows did not attract us in as we had seen them last cruise, same with ice shows. Service in the Diamond Lounge was great Hats off to Kevin, Concierge, Alexandrou and JJ, bar staff. They made our visits feel personal and welcome. Ports were good but very naughty of RCI not to tell us that there were no disabled shuttles and no suitable infrastructure in Morocco We got a note on our beds late the night before we docked. Some of us had cruised because we wanted to see Morocco. For one it was on his Bucket List. They should have told us when we booked disabled access cabins Read Less
4 Helpful Votes
Sail Date: September 2017
We chose this cruise on the recommendation of a friend. Cabin 3628 was very stuffy and noisy caused by the ships engine and extractor fan. As this was our first cruise we didn't know what to expect but certainly not hard sell on ... Read More
We chose this cruise on the recommendation of a friend. Cabin 3628 was very stuffy and noisy caused by the ships engine and extractor fan. As this was our first cruise we didn't know what to expect but certainly not hard sell on everything. We didn't have a drinks package and the cost of wine etc was prohibitive. Needless to say those who had a drinks package were drinking from early morning until late at night to get value for money. Smokers were allowed on the deck and in the casino and we found this offputting. The tours were ok but again very expensive. The plusses were the staff, food and some of the entertainment was excellent. However the windjammer was a bun fight and we preferred the other restaurants. We paid the gratuity before the cruise but found envelopes left on our bed on the last day - we gave our room attendant extra as we felt he was worth it but. He seemed unhappy about the sum given and informed us that his entire salary was just tips indeed on one cruise he received 72 dollars in total for two weeks work and 17 cabins to clean. If this is true RC need to give their staff a basic salary. Perhaps we are not large ship cruisers and will try smaller cruises ships in the future. Read Less
10 Helpful Votes
Sail Date: August 2017
Went with my Mum as a treat for my birthday. I have never cruised before so was nervous about what to expect and whether I would be seasick or not? However, the ship was very smooth, especially with it going through the bay of biscay twice ... Read More
Went with my Mum as a treat for my birthday. I have never cruised before so was nervous about what to expect and whether I would be seasick or not? However, the ship was very smooth, especially with it going through the bay of biscay twice so I needn't have worried. The room was an accessible cabin for my mum and it was enormous! So much room for her to get about in her wheelchair and a great bathroom for her as well. It was clean and kept tidy by a friendly attendant. Mum was ill during this cruise and put into isolation for 48 hrs due to a gastric bug. The medical team were fabulous and really looked after her, but it kind of spoiled it for us both, understandably. We dined in the sapphire room twice and the rest of the time, I used the windjammer. This was a total scrum and I hated it but as I was on my own I didn't fancy dining alone, so it was convenient but the food was only okay. Very sameish and always terribly busy. Young children would push in past me and didn't care who they trampled on. They ran amok in the lifts, so much so, that one lady lost it with a group of them when they were messing about, it she only echoed my sentiments. They also pushed in at the pool bars as well, with no manners or consideration. Where were the parents?? Embarking and disembarking was very smooth and I was impressed with the way this was handled. Stayed on the ship during docking and it was a little less crowded which was nice. I just felt there were too many people on here and everyone was on top of everyone else with no room to move during the 2 days at sea. Would I rush back on a cruise? Probably not. I wouldn't go from the uk again, I might fly out somewhere and meet it there, but only when there was no school holidays. I sound like a right moan and I'm not, but the kids really put me off here. Read Less
2 Helpful Votes
Sail Date: August 2017
First cruise and was chosen due to me recently diagnosed with MS and hav mobility issues, drove to Southampton to join the cruise which was ideal and so straight forward with parking and access to ship. Had reservations about if our 2 ... Read More
First cruise and was chosen due to me recently diagnosed with MS and hav mobility issues, drove to Southampton to join the cruise which was ideal and so straight forward with parking and access to ship. Had reservations about if our 2 children aged 12 and 7 would enjoy? No need to have worried, they both loved it and more than enough for them to do. Food in the main dining room was excellent with plenty of choice and accommodating to a fussy 7 yr old eating requests! Entertainment was spot on, more casual dining was also good which we used for breakfast and snacks. We were also pleased that on formal evenings, being smart was sufficient, men were not required to wear suits or even a jacket if they did not wish to, this suited us as we did not want to get too dressed up, we like to relax on holiday. Read Less
9 Helpful Votes
Sail Date: July 2017
Having been impressed by the itinerary of the delights the mediterranean can offer, we looked forward with great anticipation to our 5th cruise from Southampton. Being disabled I stayed in an accessible junior suite, do not think being in ... Read More
Having been impressed by the itinerary of the delights the mediterranean can offer, we looked forward with great anticipation to our 5th cruise from Southampton. Being disabled I stayed in an accessible junior suite, do not think being in this category of room would bring you any benefits, it was just a very large room, plenty of room for hoist, easy access onto large balcony, though we were not even greeted by the customary bottle of cava and water. I must first of all start by saying the staff were in the majority, extremely courteous and very very helpful. Special mention must go to the Sky Bar staff who looked after me exceptionally well. The onboard experience was spoilt by the awful food and cheap nasty wine selection offered by the glass. In the Sapphire dining room the menu was somewhat different sometimes having the option of up to 4 soups in the starter selection, in the main course the fish was exceptionally dry and tasteless, hardly any sauces with the meats, the vegetable selection was very limited but every dish was not complete without 2 cherry tomatoes! I have never been on a cruise before without a sommelier offering his advice on the wines. I was told due to a cutting back in staff this service was no longer available. We only managed to last 5 days in the Sapphirre dining room, we completed the cruise eating in the Windjammer restaurant. The food here offered greater selection, and was much more appetising. The self service was no problem. We bought the 3 meal package for the speciality restaurants, in hindsight I wish I had booked the 5 meal experience, the speciality restaurants were ,by far, superior to anything else offered on board. The itinerary was excellent with a good choice of destinations, however my only grumble would be why cut short your visit to Corsica with a 3pm departure then only travelling a few miles overnight to Sardinia. This also applied to Cadiz with another 3pm departure . For future cruises, besides checking the itinerary, I will also be checking departure times.I would not travel on this ship again due to the problems already mentioned. Very mediocre ship, good staff, excellent for children, good for wheelchair accessibility, but sadly not for me. Read Less
5 Helpful Votes
Sail Date: June 2017
We chose this cruise as we had several recommendations from family and friends the amazing experience they had all had while travelling with Royal Caribbean to the Baltic. The ship was breathtaking, with its many shops, bars, casino and ... Read More
We chose this cruise as we had several recommendations from family and friends the amazing experience they had all had while travelling with Royal Caribbean to the Baltic. The ship was breathtaking, with its many shops, bars, casino and amazing restaurants. It was an outstanding floating hotel which was spotless.However, my only criticism was there was a shortage of lounge seating which made finding a seat on the evening difficult at times.Housekeeping and room attendants were extremely efficient and any problems that arose were immediately dealt with. Reception staff were very helpful and were able to resolve any issues and if they were unable to help they ensured that there was somebody available that could resolve the issue. There was a host of activities to suit all ages. You could relax in one of the many pools or hot tubs or engage in many of the sport activities that were on offer. There was also lots of pampering activities on offer.I travelled with my mother who was disabled so choosing the right shore excursion was imperative. The shore excursion staff were extremely helpful in there advise regarding choice of suitability of trips. However, we were disappointed at the lack of choice offered which met the needs of wheelchair users, as several of the trips offered were not wheelchair friendly. I feel if there had been some research of some of these excursions beforehand , a more accurate account of the areas would have been beneficial. Disembarking from the ship was well organised and all help that was required with manoeuvring the wheelchair off and on the ship were met. All staff from all areas of service were friendly, helpful and eager to please. At all times we were kept up to date with all ships activities via the daily ships newsletter (a daily crossword added would be advantageous) Overall our first experience with RC was not disappointing and lived up to are expectations we were sad to say goodbye to the friends that we had made. Well done Read Less
2 Helpful Votes
Sail Date: June 2017
We have travelled with Royal Caribbean for 8 times now. Using a wheelchair on board ship was easy, the staff are very helpful in all areas. The ship is clean and kept up well for her age. Its the 3rd time we been on her and always pleased ... Read More
We have travelled with Royal Caribbean for 8 times now. Using a wheelchair on board ship was easy, the staff are very helpful in all areas. The ship is clean and kept up well for her age. Its the 3rd time we been on her and always pleased with the staff. The food is briallant the waiting staff are great helpful. The bar waiting staff on deck 11 helpful,where ever you go on the ship. The staff keep all areas clean, they are always cleaning. The stateroom staff keep your cabin clean and tidy. They attend you twice a day, on change over days, they work very hard in the time. Food is great, in the dinning and and in windjammer , and when you go into the windjammer a memeber of staff is dressed up, saying washy washy yummy yummy, always makes us laugh, and a large brouzn dog who has something on different every day. so much choose in food, but some people do make pigs of then selfs Booked another cruise for next year while we were on board. The shore team helped me to get off the ship in time, sorted out a seat without any charge. Read Less
1 Helpful Vote
Sail Date: June 2017
We had the last accessible suite available (1308), which was a good size but very tired pending its' refit this coming winter, with extremely stained mattresses and shower curtain - issues which were resolved after we insisted. Plenty ... Read More
We had the last accessible suite available (1308), which was a good size but very tired pending its' refit this coming winter, with extremely stained mattresses and shower curtain - issues which were resolved after we insisted. Plenty of space in the dressing room too. Once the problems were sorted, service seemed vastly improved, cleaning to a good standard with particular kind attention paid to my invalid partner. Balcony sunbathing depended on route direction and mooring, so check it out if it is important to you, otherwise the pool area has plenty of sunbeds. Plenty to do on board, ice skating show excellent and many good comedians in the theatre. Spa was fine though treatments are pricey, and they always want you to have more! Excursions were good on the whole, and always weather dependent in the Baltics, so be prepared. My main destination to visit was St Petersburg, Peterhof Palace and fountains, and St Catherines Palace the next day (we had visited the Hermitage before). The tour was a poor experience as there were so many other, queueing was continuous everywhere yet we were rushed through the palace making it impossible to view the fine artefacts and designs, whilst wearing protective shoe covers (strangely not worn by any room attendants). The guide could not be heard on our receivers as she had already passed through the rooms we had just reached. The experience was bad enough to make me cancel St Catherine's the following day, so very disappointing. The excursion team was obviously under pressure in St Petersburg which made some of them a tad 'frustrated'. Dining in Windjammer was not good for us, the staff tried their best though, but we like hot food on china plates. Plastic and cold/dry food doesn't do it for us. Sapphire dining room was very good once we explained what we liked to our head waiter, and Gusti, our wine waiter has a smile to die for. Read Less
1 Helpful Vote
Sail Date: June 2017
My husband and I cruised on Harmony of the Seas for our honeymoon last summer and were so impressed that we booked this cruise in October, based on a special offer on the company's website; however this offer wasn't actually ... Read More
My husband and I cruised on Harmony of the Seas for our honeymoon last summer and were so impressed that we booked this cruise in October, based on a special offer on the company's website; however this offer wasn't actually honoured for whatever reason (according to the website advert, full beverage package and wifi were supposed to be included, but they were mysteriously absent from my booking without me realising - why would I, as far as I was concerned, I booked a package deal, I had no way of knowing anything otherwise!) Upon boarding the ship, I was immediately struck by how much smaller and shabbier the ship was, compared to Harmony - fair enough, it IS older and smaller, I just hadn't realised just how much smaller it would be. The cabin is very small, but adequate. Our stateroom attendant was very attentive but the room itself is a bit shabby and dusty looking. We mainly ate in The Windjammer because I'd pre-booked 8.30 dining time and we were usually hungry before then, so only ate in the Dining Room twice - it was lovely both times. The Windjammer food, in my opinion, looks great but tastes bland; a lot of it just salty without there being much flavour of anything from it. I eat meat very very rarely, so tried the pasta and rice dishes, which looked good, but just tasted of nothing!! And the actual vegetables on offer are very sparse; many nights I would only see literally one dish of vegetables; maybe 2; something like sliced carrots and sweetcorn in one dish, and green beans featured quite a bit. The age demographic was old. (we are aged 36 & 40, so we're not young party animals!) It took til Day 5 before I found a seat anywhere on the central promenade, and at that point, we'd already felt obliged to give our seats up twice to older guests - once for the emergency drill and once in the Windjammer. As a result, I feel like the entertainment was probably tailored to the older crowd and even in the karaoke and nightclub, the DJ was terrible - just terrible! The ports of call were fantastic, Oslo is expensive; when we got off the ship, it was raining so everyone dashed to the souvenir shops in the port to buy umbrellas and hats,all of which cost around 10 euros each. We bought 2 coffees and 1 hotdog to take away from a shop and it came to about 15 euros. It is a lovely city! Copenhagen is colourful and pretty, Helsinki is interesting and friendly, St. Petersburg is absolutely magnificent, Tallinn is quaint and Brugges is beautiful. The port days were brilliant, but the sea days were long, cold, wet and windy. You can't spend much time outdoors, so it gets very irritating on the Royal Promenade with so many guests squashed together indoors all day. Read Less
3 Helpful Votes
Sail Date: June 2017
This was our 10th cruise, and our 2nd with Royal Caribbean. The staff was very polite and helpful. We had a balcony room and it was a typical balcony room square footage-wise and storage-wise. I would give the food a rating of 4 out of 5 ... Read More
This was our 10th cruise, and our 2nd with Royal Caribbean. The staff was very polite and helpful. We had a balcony room and it was a typical balcony room square footage-wise and storage-wise. I would give the food a rating of 4 out of 5 stars. The problem we encountered was venues were not large enough to accommodate the large crowd that wanted to participate in the activity (i.e. trivia contests, etc. in the Schooner Bar and Star Lounge). Even if you got to the venue early enough (i.e. at least 30 minutes) all the seats were taken. Also, the movies (all current films) were shown only outdoors (they should have been shown indoors in bad weather in the Metropolis Theater, but that wasn't done). Ship excursions (especially the panoramic tours) did not give enough time for shopping (I suppose R.C. wanted you to buy your souvenirs on-board). The tours we were on did not build in a "comfort stop"--you either used the bathroom or saw the site...there was not time to do both. R.C. advertises tours for mobility impaired people...most of those never happened even though there were enough people on board with scooters, canes, and wheelchairs that could have filled them up. Several functions were held on the Promenade Deck, which when held resembled Times Square on New Year's Eve. IF we book a cruise with R.C. again, it will be on one of their smaller ships where the different venues can accommodate those interested in attending and book tours with outside companies that advertise smaller group tours. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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