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2 Helpful Votes
Sail Date: July 2019
Just back from a week on the Bellissima. It was amazing! 9 previous cruises with RC, first time with MSC and think we're converted. Positives: We were mainly converted thanks to the food, RC is very American, and as MSC is ... Read More
Just back from a week on the Bellissima. It was amazing! 9 previous cruises with RC, first time with MSC and think we're converted. Positives: We were mainly converted thanks to the food, RC is very American, and as MSC is Italian it's obvious via the food which was just amazing! Even the buffet was 10/10. The homemade piazzas 24hrs a day are AMAZING, compared to Sorrentos in RC. Yes the portions are smaller than RC in the main dining room but I like that, your're not too full and also means you can try more than one main if you want and not be too full. The entertainment was amazing, no comedians or magician due to so many languages, all musical but they're very good! There are entertainment staff that hang around with the passengers which are brilliant at getting people up dancing and enjoying themselves. We're a young couple and always disappointed in RC that the bars and nightclub don't really stay open past 1am, this cruise the music was going until 4am and always full of people dancing. The ports of call were all amazing, except Marseilles we weren't too impressed with. (Naples, Sicily, Malta, Genoa, Barcelona, Marseilles, day at sea, Naples, not in the correct order). Disembarking was so much better than RC, we didn't get off the ship until 2pm after lunch. Embarking was also so much faster and easier, as unlike RC where everyone gets on and off the same day, there are different people every day so its much faster. Negatives: Too crowded everywhere esp the pools and Jacuzzi, you need to queue for the Jacuzzi. The worst thing was the cirque du soleil (shows were amazing) but that you have to pay. I have never experienced on a cruise where you have to pay for a show, I though this was bad. Options are "Dinner & Show €35" or "Cocktail & Show €15". I said "neither please as I have the drinks package, so just the show please", replied "no problem you're booked in" Then to my surprise we paid for the show unknowingly. I think I should have been told ok well it's still going to be €15 just so you know. Read Less
4 Helpful Votes
Sail Date: July 2019
My family of four sailed in July out of Genoa. Embarking was easy and fast. Ship was beautiful, Immaculate , and easy to navigate. The staff were very friendly and courteous, the waiters were fantastic, our room steward was awesome , ... Read More
My family of four sailed in July out of Genoa. Embarking was easy and fast. Ship was beautiful, Immaculate , and easy to navigate. The staff were very friendly and courteous, the waiters were fantastic, our room steward was awesome , every employee on this ship was great . The food was good , there are more restaurants that you pay extra for than are included . I didn’t like the fact that you couldn’t get ice cream anywhere unless you paid extra . I think MSC nickel and dimes too much, too many fees for anything extra . There was enough food where you didn’t have to buy anything extra . The ship was crowded but we always found a table for breakfast and lunch at the buffet . We ate dinner In the dining room every night and the food was very good and had enough variety. We booked the fun pass for the kids online before we left and it was a good deal for $120 you were able to spend 180 euros on games in the game room , the card lasted for both kids for the entire cruise , they also had basketball and soccer but the basketball hoop was broken the first 5 days of our cruise so it was mostly soccer . I also booked the laundry package for $48 they washed 40 items of clothing and if you booked online you can give them a few pieces a day until you added up to the 40 items I didn’t have to have it done all together which was nice because I was able to bring less clothes . The WiFi package was good too I had no issues the speed was fine and it worked well I purchased the unlimited plan and my family toggled back and forth using it and it worked well. I also purchased the cirque show which I really think should have been Included in the cruise fare , very cheesy to charge for a show , the show wasn’t that good it was just ok , my 14 year old fell asleep during it and my 16 year old was bored . The drinks that were included in the ticket were awful you don’t get to choose your drink they had two choices of drinks that were sitting on a bar when you walked In and they were not good , they didn’t even have soda for the kids they were given virgin mojitos. The other shows on board that were included were good and you can book them on the screens around the ship with your room key , very easy and all the shows were available and we booked them the same day . We booked a family room which was two rooms that connected and our balconies connected too , this was a great choice as we had lots of room and having two bathrooms were convenient. We booked shore excursions with the ship and they were good , I was very happy with them . I’ve cruised RCL, NCL, Disney and MSC Fantasia in the past , I do like MSC they do Nickel and dime you with all the extra charges I feel they should include more with the cruise fare but overall I would recommend the Bellisima, the pools were nice crowded especially on sea day but that is expected . The staff were wonderful , they work very hard and have to serve thousands of people with a smile every day I give them a lot of credit . The ports were amazing , I chose this ship because of the ports . We flew into Milan and took the FlixBus to Genoa the bus station is 2 blocks from the port which made the return very convenient. I would definitely book MSC again . Read Less
4 Helpful Votes
Sail Date: July 2019
Our first ever cruise with the family on MSC Bellissima. All 4 of us (two teen boys) gave it 10/10. We could not fault anything. We had a balcony room and it was spotless, as was the entire ship. Food was really good and the staff are ... Read More
Our first ever cruise with the family on MSC Bellissima. All 4 of us (two teen boys) gave it 10/10. We could not fault anything. We had a balcony room and it was spotless, as was the entire ship. Food was really good and the staff are really amazing, despite working long hours, etc. Always a smile on their faces. Malta was the highlight of the cruise, we will definitely return there. Francesco & Leonalla in The Masters of the Sea bar were very attentive and deserve a special mention, they go out of their way to bring a smile to your face and entertain you, as was Gabriella and the Cuban guy in restaurant Posidena. Even though there was probably 4-5K passengers on board, it never felt over crowded and disembarking was smooth and efficient. We had a week in Sorrento afterwards but i think in future, i will stay first and cruise second, as you have far more choice of food on the ship. We ate in one of the speciality restaurants The Butchers Cut and the steaks and desserts did not disappoint, food and wine really good. The gym was a good size and boys also liked the indoor airconditioned multi sports hall. Really enjoyed the whole experience, MSC provided a superior service and will cruise again in the future. Read Less
2 Helpful Votes
Sail Date: May 2019
My husband and I chose Bellissima for two reasons; a fantastic itinerary and the fact that the ship was brand new. As expected, the ports did not disappoint, however, the cruise experience left a lot to be desired. Truth is, we never ... Read More
My husband and I chose Bellissima for two reasons; a fantastic itinerary and the fact that the ship was brand new. As expected, the ports did not disappoint, however, the cruise experience left a lot to be desired. Truth is, we never really felt that we were guests on this cruise, but rather passengers, on a new and beautiful ferry. With passengers embarking and disembarking daily, calls for lifeboat drills every afternoon, announcements being made in five languages, etc., we never did feel that there was any real beginning or end to our vacation. In fact, we boarded in Barcelona, and just two days later we were treated to the farewell show in the theatre. And we were on a seven day cruise!! Our cabin was fine, clean and comfortable, and the production show cast and shows were terrific, but unfortunately the behaviour of the passengers in the theatre was unbelievably rude and disrespectful to both entertainers and other passengers. It is really very difficult to understand why toddlers are seated in the front row at shows beginning at 9:15pm!! Obviously, MSC has not set, or chooses not to enforce, any standards of conduct in public places aboard this ship, as rudeness, pushing, and constant noise abound. The volume in the Market Grill was so loud that we couldn’t wait to finish our meals and get out. Other disappointments on this sailing were with the quality of the food, (French fries served with main meal and no vegetables of any sort), hot food not hot, no service of coffee in the dining room unless requested, etc. In fact, the service in the Market Grill and Dining Room was dismal, as it was not unusual to see service staff standing around stations rather than offering service to passengers. Similarly, in the Market Grill, not once did we see any service staff offer to bring a passenger a coffee, or to assist anyone in finding a seat etc. Additionally, we were extremely disappointed with the lack of activities for adults (all games were in the pool area where the noise was deafening), and the fact that there were no enrichment programs or even just talks on the ports, or on the Mediterranean, or anything, really. This cruise was a lesson learned for us; an error on our part which we will not repeat. However, we both believe that if MSC is hoping to join the ranks of the excellent mainstream cruise lines sailing out there, they really have their work cut out for them. Read Less
6 Helpful Votes
Sail Date: March 2019
Where to start? Embarkation and disembarkation were fairly smooth. No wow factor when boarding. Our cabin was fairly comfortable, but there was a lack of storage. Zoe, which was touted as the new best personal assistant was a waste of ... Read More
Where to start? Embarkation and disembarkation were fairly smooth. No wow factor when boarding. Our cabin was fairly comfortable, but there was a lack of storage. Zoe, which was touted as the new best personal assistant was a waste of time. Didn't work once. We wasted far more time than necessary trying, unsuccessfuly, to get the system to change to English. Bed was comfortable. Food was average but avoid the buffet. Too many people fighting to get in first. There was very little entertainment, and what there was proved to be very poor. Activities were very poor unless you were willing to pay extra for them. MSC could learn from other cruise companies. Not what you expect from a cruise when you book it. Everything except for specialty dining should be included for the cost. We have now cruised with MSC twice. The first cruise was extremely bad, but we decided to give it another go as we had spoken to other people who said that our first experience was not up to the usual standard. That, coupled with the allure of a brand new ship, persuaded us to give this cruise a go. We will not be going for "third time lucky". Read Less
6 Helpful Votes
Sail Date: March 2019
We joined the cruise after 4 nights in Naples. Embarkation and disembarkation procedures were fine and pretty quick. The cruise had embarkation and disembarkation at each port so it was quite easy with staggered numbers. Cabins are ... Read More
We joined the cruise after 4 nights in Naples. Embarkation and disembarkation procedures were fine and pretty quick. The cruise had embarkation and disembarkation at each port so it was quite easy with staggered numbers. Cabins are lovely and fresh and quite spacious, even for an interior. The MSC Zoe assistant is useless though. Selection of TV channels is mostly news with very no English speaking entertainment channels. Movies are on a paid basis only. The restaurant is usually a highlight of ours, but this time we were left very much wanting. Until we requested a table transfer, the service was a disaster, our waiter didn’t bother introducing himself and service was very slow. After we changed tables, Ardana gave great service and was lovely, however meals were very slow coming out of the kitchen, we had to change our theatre reservation to accomodate. The quality of the meals was very hit and miss. As a vegetarian it was extremely disappointing to frequently only be offered a single choice, or a very sub-par risotto that looked like it came out of a boxed instant meal. Portions were tiny and not made up for in quality, only 2 pieces of tofu or 3 pieces of ravioli does not a dinner make. Over salted and very average. Desserts that were frozen often came out half melted. We were also very frustrated to have to pay for water with our dinner in a restaurant when one can access water on demand dining in the buffet, this was especially egregious given how salty the meals were. Buffet food was really good surprisingly, however the clientele made it a very unpleasant experience. The amount of times I nearly ended up with my breakfast down my front because I was bumped was ridiculous. In addition to the restaurant it was very frustrating that most activities on board were at cost or non existent- while the itinerary was port heavy, even on a sea day no activities were available between 9:30am and 3pm, and even then both were additional costs. I understand that language here presents a challenge for trivia and other cruising classics, but it was missed. The itinerary was the standout, and ultimately the ship faded into simply a mode of transport for us. When in Genoa, make an effort to get into the back streets for some of the best food of your life! While the crew were great and the ship is beautiful it’s unlikely we’d come back to MSC. Read Less
MSC Bellissima Ratings
Category Editor Member
Cabins 5.0 4.0
Dining 4.5 3.4
Entertainment 5.0 3.2
Public Rooms 5.0 3.6
Fitness Recreation 4.0 3.5
Family 5.0 3.5
Shore Excursion 4.0 3.3
Enrichment 3.0 2.6
Service 4.5 3.5
Value For Money 4.0 3.3

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