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5 Helpful Votes
Sail Date: August 2019
The worst service we have ever received on more than 50 holidays. Bad food, bad service with no eye contact or a care for the customer and you pay for everything - literally nothing is added for the enjoyment of the customer. We were an ... Read More
The worst service we have ever received on more than 50 holidays. Bad food, bad service with no eye contact or a care for the customer and you pay for everything - literally nothing is added for the enjoyment of the customer. We were an inconvenience to the staff. The waiters could not be bothered to offer a service. We queued for half an hour- glad we didn’t get the drinks package-we would still be waiting to get value for money. You literally get sober waiting for another drink. There is a sewage smell throughout the walkway and cabins at times. The waiters are rude, the eating areas are not kept clean. There was blackouts which left the ship feeling hot and stuffy. Two people we were travelling with were feeling sick and there was engine issues which made the boat sway from side to side. We don’t mind rough seas, but this is a Mediterranean cruise. Our kids who normally love kids club, thought the entertainment was not great as they felt hot and cramped in the small space. The quality of air on this cruise is terrible. We felt hypoxic as there is a lack of oxygen. Safe your $ and choose a different cruise line. Unless you enjoy talking for hours on end about how bad a cruise you had. So glad we are getting off today. MSC Masters of the sea??? Perhaps Masters of Bad Service. It would remiss to not add that Natalia at Guest Services was excellent. The only person besides Adi our room attendant that know how to treat a customer. No one else deserves their positions. There are no leadership on this cruise. No team work. How MSC is in business is a mystery. Read Less
3 Helpful Votes
Sail Date: August 2019
It was on our bucket list to go on a cruise. Having chosen the MSC line and wanting to go on a cruise to include the Greek islands MSC seemed a good choice however from admission in them sun at 13.30 in Venice being treated as sheep at ... Read More
It was on our bucket list to go on a cruise. Having chosen the MSC line and wanting to go on a cruise to include the Greek islands MSC seemed a good choice however from admission in them sun at 13.30 in Venice being treated as sheep at the dock was a bad start. No greeting by happy staff. A muddle through check in and on to a shabby ship. Very run down. During our cruise every time we docked and got on board again was a total nightmare. Security staff never smiled or greeted guests with exception of I think SA staff. Total shambles. The rest were surly individuals. In the restaurants the majority of the staff initially appeared untrained and only at the end were getting into their stride. One night at about 23.30 and still having dinner, as the second sitting took a long time to serve, there was a fire alert after a few power failures. The staff all went into panic, not knowing what to do. No control and allowing guests to use the lifts and chaos reigned. Eventually the captain spoke and he too sounded in a panic. We were not able to visit Mykonos due to bad weather but no alternative was given or perhaps even some sort of small compensation for missing out on a port of call. Entertainment was repetitive. Very disappointing trip. Read Less
6 Helpful Votes
Sail Date: August 2019
We have travelled with MSC many times and have always been satisfied, however, when the service model changed recently it seems so has our opinion. The embarkation process was a complete joke, keeping people outside the terminal for hours ... Read More
We have travelled with MSC many times and have always been satisfied, however, when the service model changed recently it seems so has our opinion. The embarkation process was a complete joke, keeping people outside the terminal for hours in the blazing sun pushing heavy suitcases. From then on it went one way, down! As we had no choice but to pay the service charge we expected the service to be questionable and I am afraid we were right. I found some of the crew to be rude even though I am a gold member.. not that I expect preferential treatment but I do expect to be teated with respect.. This I have to say was not the case as the guy who serviced (ha ha) our cabin went into the wardrobe and moved my clothes. This absolutely was a no go for me so once again I complained. The Manhattan bar on deck 5 constantly served us corked wine with the waiters not sure what that meant, they clearly had not been trained before being placed behind the bar. Filthy tables in the buffet restaurant, food on the floor and old food piled high in the terrace area added to our disgust. The food in the evening was not great, served cold and beef not appearing on many occasions. The waiting time to embark and disembark was so bad and a constant battle that on the last day a fight broke out on deck 5. I have to say I was surprised it had not happened sooner. It was quiet frightening and we were pleased to finally get off the Sinfonia. Would we travel with this company again-absolutes not. This was my 19th cruise, the worst by far and was certainly not to be repeated. Read Less
Sail Date: August 2019
MSC were well priced and fitted in with the area we wanted to visit at the times we wanted to visit. The destinations were all fantastic and, without young children, this cruise would have been good... Problem is.....the kids club ... Read More
MSC were well priced and fitted in with the area we wanted to visit at the times we wanted to visit. The destinations were all fantastic and, without young children, this cruise would have been good... Problem is.....the kids club timetables aren't really co-operative with the already limited time on the destinations... IF YOU HAVE CHILDREN, AND WANT TO USE THE KIDS CLUB, ENSURE YOU BOOK MSC'S OWN EXCURSIONS TO TAKE FULL ADVANTAGE OF KIDS CLUB they refused to let us pay extra to drop our children in early :-( we've two young children and were quite stressed when we discovered that kids club, most days won't take kids to lunch, most days start an hour or two AFTER the boat hits a destination most days finish a good time BEFORE the boat leaves a destination this hit us particularly hard at Dubrovnik and santorini where we only had 4-5 hours on-site, santorini in particular where we had to cut a private tour short Overall, the staff really were amazing, our cabin guy was superb, friendly, attentive and the children loved him. the downstairs 'my choice' restaurant was great. the buffet, not really that good we felt a little dissapointed overall, unloading of over 2000 passengers was quite a slow process there aren't any laundries on-board - though they do offer a 30 euro for 20 garments about halfway into the cruise... Lifts were 'naff' - extremely slow, or buttons missing / not working Boat is old, but well maintained top deck is very good, lots of pool space, great kids splash park but get up early to reserve a sun-lounger, and be prepared to fight to get your 'stolen' space back, they really should have a 'kids only' side to the pools as both shallow parts were jam packed with adults grumbling at kids having splashy fun! boat felt very crowded....it's a small-mid sized boat of 2,100 guests, but queue times for a table at brekky were 30min+ at peak.....the staff were fairly attentive though, just a shame to see so many people pushing in Part of the dissapointment was culture I guess, we certainly won't be using Italy as a starting point again, as there's minimal respect for personal space or queues, often resulting in a squashed child Would I use MSC Again - after hearing a few stories about their other larger boats, sure, they do sound great, would I go on a small boat like this again?, nope, too many people, too short a time at the destinations and too long to get on/off the boat Read Less
6 Helpful Votes
Sail Date: August 2019
Our cruise on MSC’s Sinfonia was our 5th cruise. We have previously cruised with Royal Caribbean, Norwegian, and MSC. Our cruise last summer on MSC’s Musica was the reason we booked with MSC again. We are not picky and we had a ... Read More
Our cruise on MSC’s Sinfonia was our 5th cruise. We have previously cruised with Royal Caribbean, Norwegian, and MSC. Our cruise last summer on MSC’s Musica was the reason we booked with MSC again. We are not picky and we had a great vacation on Sinfonia but it is definitely our least favorite of the cruises we have been on. The main reason was the food. The quality of the food was very good, but the selection was limited. I need to clarify that you will not go hungry and there is plenty to eat but in comparison to other cruises there are not near as many options. The food on the Musica last summer was excellent with many choices. It was the best food we had on a cruise and we had no idea if would differ so greatly on another of their ships. Embarkation was excellent and I think MSC does the best job of this. Getting off was another story. We were not let off until an hour later than the designated time with no explanation or any staff around to answer questions. Getting off at the ports also seemed to take longer than was anticipated. The shows were very good but not too much else for entertainment. The bar service was painfully slow. We did not get the drink package and everyday there was an advertised drink special but none of the bar staff seemed to be aware of it and we had to bring the flyer with us for them to honor it. One of the things we really enjoyed doing was sitting in the lounge chairs at the back of the boat reading in the evenings. But every evening around 7:30-8 they would come and make everyone get up so they could stack the chairs up. It was way before dark and would have been nice to sit and watch the sun set. We have never experienced this on another cruise before. The amount of chairs on the pool decks is the best of all the cruise lines we’ve been on. The cabin shower was the smallest we’ve encountered and there was no way to shower without the curtain sticking to your body. The shower curtain also had mold at the bottom of it. Other than that no complaints with the room. All in all we had a great vacation. Out of our five cruises this was the most expensive and we did not see the value in it. We may cruise with MSC again if the price is right, but definitely not on the Sinfonia. Read Less
1 Helpful Vote
Sail Date: July 2019
My two sisters and I (22, 28 and 32 yo) spent our last week of vacations in Europe on MSC Sinfonia. What was great? -Service in some areas (Dinner room and casino): Waiters went the extra mile to make sure we had what we needed. ... Read More
My two sisters and I (22, 28 and 32 yo) spent our last week of vacations in Europe on MSC Sinfonia. What was great? -Service in some areas (Dinner room and casino): Waiters went the extra mile to make sure we had what we needed. -Night shows: Dancers and performers are professionals and at times it felt like watching a circus show in Montreal. What was average? -Food overall: Not very tasty, not varied. Pizza was fresh, but it was barely decent. What sucked? -Embarkation/disembarkation + poor destination planning: We ended up spending less than 3 hours in Santorini due to the waiting times. This was also true (in different magnitudes) for many of the destinations in the cruise. For final disembarkation we ended up spending extra money on transportation to the airport because of these delays. -Insufficient spaces: Getting a table at the buffet (in different hours) or a spot to sunbath at any deck was very difficult. -Service in some areas (Pool and disco). Read Less
5 Helpful Votes
Sail Date: July 2019
The ONLY reason we chose this cruise was because it was going to Mykonos and Santorini. Mykonos got cancelled with very short notice because of high winds ( there was barely a zephyr! ) I am thinking it was because of high docking costs, ... Read More
The ONLY reason we chose this cruise was because it was going to Mykonos and Santorini. Mykonos got cancelled with very short notice because of high winds ( there was barely a zephyr! ) I am thinking it was because of high docking costs, now saved by MSC but not refunded to the passengers. The only shore excursion I booked was cancelled less than 24 hours because of lack of numbers, then the one I wanted to swap to was full and I had to pay extra for the the one we finally did. So disappointed. Bar staff work their butts off, but the bars are so understaffed you have to wait ages to get served. And unless you are pushy , others who arrived at the bar will get served before you. So frustrating watching barmen re stock fridges and clean glasses and MAKE COFFEE! There should be other staff paid to do that. Buffet food selection was extremely limited compared to other cruise lines I've been on and the one night I did the formal dinner I was so underwhelmed by the food service and quality and quantity I settled for the mediocre buffet every night after that. MSC you have a long way to go to even get close to the quality I have experienced on Royal Caribbean. Read Less
5 Helpful Votes
Sail Date: July 2019
I originally heard about MSC from a work colleague and this is now our 3rd time with them. I cannot recommend them more highly. I had read one or two negative comments before booking the Sinfonia trip but I honestly think it is ... Read More
I originally heard about MSC from a work colleague and this is now our 3rd time with them. I cannot recommend them more highly. I had read one or two negative comments before booking the Sinfonia trip but I honestly think it is wonderful. On all accounts our trip could not have been better. Everything was done to perfection. The customers were from many different parts of the world and were friendly, family people of all ages. The cabin was excellent. It was well equipped with an en suite, fridge, hairdryer and security box and the bed was really comfy. The room was attended to not once, but twice every day. It was spotlessly clean. All staff were polite and cheerful, even if they passed in the corridor. They held doors open, smiled, said hello and attended immediately to any requests. Food was in great, free flowing supply and to suit all tastes. We especially liked the t bone steaks one evening. All facilities were excellent and well planned and the evening shows were splendid. What talent! Live music in lots of bars and public spaces every evening was also really enjoyable. Every day we were given a newsletter to tell us about what was on the following day and to arrange times and places for all events. We went on a trip to Santorini which could not have been better organised or more enjoyable. We also got off the ship at all the ports and felt that the security arrangements were very good but not intrusive. MSC cruises are not the dearest or most upmarket but they are fantastic and great value for money. Well done! Read Less
1 Helpful Vote
Sail Date: May 2019
We chose this due to itinerary. That was wonderful. Ship and service was a disaster. We booked Fantasica and adjoining rooms. No adjoining rooms and no drink tickets. Filed a special needs 3 times prior to cruise for distilled water. ... Read More
We chose this due to itinerary. That was wonderful. Ship and service was a disaster. We booked Fantasica and adjoining rooms. No adjoining rooms and no drink tickets. Filed a special needs 3 times prior to cruise for distilled water. After numerous requests on board I got a used mineral bottle of maybe water with a post it note saying distill. Who knows what it was. Guest relations probably hit tired of us complaining about drink Tickets and from and the distilled water and gave us some drink tickets. No one enforced hand washing and people were picking up food with hands. Saw a cruiser break a huge glass jar in the buffet and they didn’t remove all the food. Glass shards all over the place. Saw cruise guests drop stack of water glasses on floor and out back for use and not one service person removed them. guest relations were Rude and inefficient. They could have cared less we were unsatisfied. One of the worst issues was adjoining rooms We had a toddler with us so when he went to bed someone had to sit in the dark with him since we couldn’t leave him alone. They said our travel agent messed up But we booked directly with MSc all 3 rooms at the same time. Anytime you complained they said they had to email the United States which of course was 8hrs behind us. Nothing ever resolved. Sometimes u could have coffee and bottled water. Sometimes no. We had to get permission to have Kleenex. My daughters remote had no batteries but they wouldn’t give her any until She gave them the old ones. The list goes on and on Read Less
14 Helpful Votes
Sail Date: May 2019
Normally I don’t write reviews but I feel the need to write this one due to all the bad comments I have read about the MSC Sinfonia. We flew from London to Venice, the first tips is take a Taxi (Car) from the airport to the ship, it ... Read More
Normally I don’t write reviews but I feel the need to write this one due to all the bad comments I have read about the MSC Sinfonia. We flew from London to Venice, the first tips is take a Taxi (Car) from the airport to the ship, it will drop you in the door of the terminal, if you take a taxi-boat you will need to walk with your bags for a long time depending where your ship is. Embarking was fine different will say since you don’t not get your cruise card until 2pm went your room is ready, at the time of boarding normally you will go directly to eat but since you have no cruise card the waitress are kind of lost if you have a beverage package or not Tip: print all the documentation from your ship and have it on hand with that they will be allow you to serve alcohol and non alcoholic drinks. Cabin: We had room 7030 located in the front of the ship on the 7 floor, it was a in side room with no view to outside, I agree with some of the comments here that the layout of room 7 is odd since the medical centre is the in the center of the ship you can not cross the entire level, but you get use to it not a big deal. Coming back to room, it is actually bigger that what it looks in the pictures and with a lot of storage, a small tv, mini bar, safe etc, the bathroom is small but we had no issue with it. Our room attendant was a Brazilian lady Vanessa she has great very friendly and help us with information went needed. Dining: Normally we have dinner in the buffet restaurant in some opportunities we have dinner a la carta and we have to admit that both were very good (not a Michelin Star Restaurant, but if that is what you are looking this is not your ship) and we didn’t have any issues waiting or delay normally we had Italian food since he was well recommended at lunchtime they were some stations for pizza kebabs pasta al punto. Shows: We attended all the shows, all are really good we liked a lot the MSC Crew Got Talent specially the New Zealand Team. All the Shows are a mix of Dancing, acrobatics and singing. very good 100% recommended. Ports and Excursions: Split - Croacia We didn’t use a tour the city is lovely you can walk it completely and from the port to the city centre is 10 min walking, do a bid of research up front and go for it. Santorini - Greece Again we didn’t use a tour, there is no port in Santorini soo the you need to take a small boat from the ship to the land (this is organised by the ship) the day before wake up early 7:30am and go to collect your ticket we took the boat number 1 to the land and give us some time extra. Once in land take the cable car to go up is only 2 min and the cost is 6€ p/p once on the top take a taxi to Oía is the best of the best and you will have great views of the Caldero (there is nothing to do there except shop, drink something, take an ice cream, and PLAN your next holidays) leave time to go back since you can find long queues on the cable car to back. Taxi cost 50€ return for 2 peoples. Mykonos - Greece The Cruise organise a boat from the new port to the old port the cost is 6,99€ p/p return (Take it) it might sound that this is a stupid stop from 8pm to 3am but actually it is great normally in Mykonos city centre in the morning people is in the beach and the city centre is close or lonely, the shops close around 12 midnight and the party continues in different places recommend to get lost in the streets of the city and find your way to the Little Venice, super romantic place a bit expensive but your are on holiday so you deserve it. Dubrovnik - Croacia The ship offers you a bus for 14€ p/p return to city centre but recommend not to take it, we took a taxi in the port (Taxi Kamidi +38 91 523 4248) he is a local and speaks very good English, we pay 50€ for 1 hour tour to the best places he explain us all the history of the city an was with us all the time, on return I gave him a call back and he picked us at the 5:30 from the old town and give us 50% discount on the standard rate. In the old town you must walk the wall it is expensive 25€ p/p but it a must them get loss in the old town street until you want to go back. Entertaining and Services: The entertainment team was great (this is normally the spirit of the ship) always on top of the situation in some case some of the bar of the ship were lonely due to lack of music groups but that was something solved after Dubrovnik since a new band was brought on board. Price: We pay 840£ for 2 person for the Inside Room (Excluding Tips) + 314£ for 2 person for all drinks until 6€ + 10€ p/p day for tips. With what amount you will not cruise with any other company anywhere in the world. Overall: I have to admit that I was very scare about all the nasty comments I read about MSC Sinfónica before our cruise but now I’m very happy of my 6 days cruise and if this is one of the small and oldest ships of MSC I can’t imagine how it will be The Bellissima that is the biggest. Read Less
2 Helpful Votes
Sail Date: April 2019
I chose this cruise because it was suggested by our travel agent in the USA. We truly regret not having read the reviews of this cruise ship before our trip. The ship is the oldest of the fleet. Common areas are remodeled but the rooms ... Read More
I chose this cruise because it was suggested by our travel agent in the USA. We truly regret not having read the reviews of this cruise ship before our trip. The ship is the oldest of the fleet. Common areas are remodeled but the rooms (at least our inside cabin), were old. The ship is not that big so there are not that many amenities. Theatre performances are average. Variety of music is OK throughout the cruise ship but the worst feature of MSC Sinfonia is the food: they only have one medium size cafeteria on the top level so you have to wait in line to get a table for breakfast. They will sit you with other people and kids you don't know, so expect no privacy. The buffet is awful. Very low quality of food and always overcooked. No egg making station. They only offer sunny side up eggs covered in grease. Cheeses and cold cuts are bulk from the wholesale market (not from Italy, of course), and they offer the same food every day throughout the whole trip. The only option for breakfast is to go downstairs to the main dining restaurant where you can get a separate table for yourself. There you can find also the same buffet (with the same low quality of food), and a la carte menu. I decided to choose my breakfast from the menu but they could only prepare a plain omelette from it. The rest of the items from the menu (like orange juice, yogurt, bread, butter, fruit, etc), were already placed at the buffet so the waiter just kept pointing his finger for me to get up and get my food from there. So then.. I asked the waiter: what is the point of having a printed menu if the same food is offered at the buffet? He only laughed. Dinner at this same restaurant was also a joke. One night they featured "carpaccio" as an appetizer. We ordered that and they brought just a regular, cheap, cold cut with an artificial red color. Funny thing is that we saw the same fake carpaccio the next morning at the breakfast buffet. The Italian risotto was also another huge disappointment. Overcooked. It really looked like a vomit in a small portion. We have been on other cruise ships with way better food quality. Our favorite always is Celebrity Cruises. Perhaps, they should send the MSC chefs on a fam trip on board a Celebrity cruise. They might learn lots of of new dishes and see how they prepare and present the food. Read Less
Sail Date: December 2018
Our experience on MSC Sinfonia first departure Genoa Dec 27 2018 and stayed on for the next cruise total 21 days I have done over 7 cruises now on Holland America, Princess, and Celestial. Asia, Panama, Europe, Caribbean, Cuba, Mexico ... Read More
Our experience on MSC Sinfonia first departure Genoa Dec 27 2018 and stayed on for the next cruise total 21 days I have done over 7 cruises now on Holland America, Princess, and Celestial. Asia, Panama, Europe, Caribbean, Cuba, Mexico Riveria. The boarding process seemed to be a shamble, we had to stop at at-least 5 different locations We were told the cabin card would be awaiting us in our cabin after 2.00pm, we found the cabin card in the unlocked cabin, we then had to load credit on the card at a special re charge station. We were surprised at the lack of personal security as our cabin number was on the card, if we lost the card anyone finding it would know which cabin, they could access. Unfortunately, we boarded in Genoa Italy, while we expected a lot of Italians, we were not prepared for the culture shock associated with Italian people, their rudeness and loudness. We realised that there would be a lot of children and teenagers on board, but they seem to be out of control with no parental checks and no staff monitoring their behavior. Playing in elevators and running around in the late-night disco is common. We observed 1 group of teenagers at breakfast that appeared as if they had not been to bed and their behavior was that akin to addicts coming off a high. Smoking and non-smoking areas do not seem to matter, people were allowed to smoke where they wanted to. Possibly as much as 15% of the passengers were English speaking, most signage is in English only, but the majority of guests do not speak English, while we were prepared for every announcement to be in several languages, we found many non-critical announcements and social activities to be only in Italian, even the call for excursions were mostly in Italian, leaving us confused on where to go. This appeared to improve on the second cruise. The in cabin TV only had 3 or 4 English speaking channels BBC world news, Hong Kong TV news, an American news and a movie channel, showing the same 5 movies over and over with the words demonstration?? Going across the screen. The behind bar staff, restaurant staff and cabin staff were excellent, however as on many cruises the table waiting female staff (in bar areas) fall well short of expectation. The Cruise line wants to align itself with the TV series Masterchef, well they really need to look at this alignment, the buffet food fell well short of expectation of any cruise we have done, at breakfast the bacon was always overcooked, the fried eggs were always under cooked and the omelets were unrecognisable. At the lunch buffet asking for carved beef or ham made me feel like Oliver twist “please sir can I have some more” butter was never put out at lunch time we always had to ask for it. The general seated dining food in the evenings was only just acceptable with some ingredients (mainly the meats) were of low quality. Free cordial soft drinks from the buffet area were only available at breakfast, the all-day hamburgers and fries were disgusting, they clearly tried to unsuccessfully imitate a major leading burger chain. The ice cream booth service is very poor at 1.00 pm, 1 day I waited over 20 minutes for someone to arrive to serve, I asked a passing officer he said wait, about 15 minutes later someone finally arrived, in the mean time about 10 guests gave up waiting. A few of the shows were not of the standard we have experienced on other cruises but others were very good, the Cruise director? compare was very hard to understand. The ship itself leaves a lot to be desired, the ship has been extended by several meters in length. 1 corridor on deck 7 is split. To access part of the corridor one has to go up to deck 8 walk along to the next stairs or elevator then go back down to deck 7. The elevator in 1 place only goes from deck 5 to deck 9 so to get to deck 11 (pools and buffet) so to get to deck 11 you get out expecting to get the stairs to deck 11 but no--- the stairs only go to deck 10, then you have to go along a corridor to another stairwell. Once in a corridor there was no indication which was forward or aft, port or starboard. If you want to go to deck 5, (dancing reception etc.) 1 elevator that you take to deck 5 finishes up between 2 restaurants in order to go forward or aft (dancing, reception etc.) you have to walk through the restaurants, they may be full or closed with the doors closed. On at least 5 occasions the toilets would not flush, every time we rang reception, we were told they were aware of a general problem. Often there was a strong sewage smell in part of our corridor. I assume the ship was extended to accommodate more passengers, the issue here is the buffet and the theatre weren’t altered to handle the additional capacity. The trip was like a hop on hop off bus journey with passengers getting on and off an most ports of call, this became a huge issue when due to bad weather we had to divert to another port, luggage and people had to go ashore and board in tender boats. This caused people to need transport back to their assigned port and the ship to wait for passengers, to be bussed in from other ports. All this while shore excursions were trying to leave; the whole thing was a total disaster as the buses couldn’t turn because people waiting for transfers wouldn’t move out of the way of buses trying to turn around. Tempers became very high. We were given a 100 euro on board credit. I believe we were told a lie regarding weather issues, I checked internet for the actual weather for that day and it was not that bad, a day later we had to miss a port due to technical non-safety issues. I heard people that were checking out after the first cruise say to reception stating to reception in loud voices “the worst holiday ever”. The bar staff were the only saving grace for the whole cruise, I think if we didn’t enjoy a drink, we would have been very unhappy. Read Less
5 Helpful Votes
Sail Date: December 2018
Recently returned from ten days on board this ship for Christmas around the Med. This was by far the worse ship and the worse cruise we have ever been on. This was our second MSC cruise and what a total letdown. Firstly I’ll ... Read More
Recently returned from ten days on board this ship for Christmas around the Med. This was by far the worse ship and the worse cruise we have ever been on. This was our second MSC cruise and what a total letdown. Firstly I’ll start by saying the ship was at least clean.After that the positives end unfortunately. It’s a very basic ship with extremely limited options in regards to food,drink and entertainment.So if you one of these people that enjoy poor food poor entertainment and very poor service you will love this ship. The buffet is way too small for the size of the ship and most days there are que outside at peak times.They have tried to increase the size of the seating area by offering seats on the deck in a patio heater style seating area.This is ok in summer but not in winter and eating food off plastic plates under patio heaters isn’t my idea of fun.The choice of food at The buffet was “same old” most days and again very basic. The restaurant was a slightly better environment but being forced to sit with people even after asking to be moved three times again isn’t my idea of fun.Food was again poor. Moving onto entertainment (or lack of). There are 5 bars in total with only the Irish pub offering anything in the way of entertainment before 11pm.This consists of an Italian guitar player playing a very limited song book in very limited English.He also has to stop playing every half hour or so because they could “hear him in the theatre “ even though we could never hear the theatre. It all got very frustrating leaving people sat there with no music and zero entertainment. As for the other bars,well the Budda bar was shut most times when we walked through although we did get a drink there one night and they had a guy playing piano for a while. The main bar (Manhattan) is a strange concept. Yoga and stretch classes are the main entertainment every night before dinner. Yes you did read that right!!! The musical duo who were supposed to start at 6pm usually rolled up bout 6.15 and played a couple of iffy Spanish/Italian/French songs.The “main” entertainment then began around 11pm in this bar. Ranging from a few game show things to some music. Our main highlights consisted of seeing how long it took to get served every night in each bar. This ranged from a few mins to 39 mins which was the longest it took.We ended up changing their tile from waiters to sales prevention staff because they would do everything they could NOT to serve you. This leads me onto their “all inclusive” drinks packages. If you buy one before getting on board you are offered to “upgrade” which sounded great because we only had draught beer and wine package we took up their offer.103 euros per person for the ten days.Me being a Strongbow drinker I was happy with that. Unfortunately after day 3 they ran out of Strongbow and by day 5 still had none ( even though we had stops every day bar one) So when I decided to complain feeling I had been short changed the bar manager informed me the ship was at full capacity with Strongbow (all very confusing) still the sales prevention staff kept telling me they had none.Then to my delight I was informed they had draught Strongbow in one bar.What a blatant lie,it was some sort of cider in a box but most certainly NOT Strongbow!!!! I could go on about various other faults and cost cutting areas but I think you get the picture. My advice is avoid this ship even if the price seems quite good ( we made that mistake) Read Less
1 Helpful Vote
Sail Date: December 2018
A total of 11 family members west on an MSC Sinfonia cruise from Rome and back. Upon boarding the cruise our group all met for lunch in the Buffet, tried to order wine and was told we don't have a drink package on our card,so that ... Read More
A total of 11 family members west on an MSC Sinfonia cruise from Rome and back. Upon boarding the cruise our group all met for lunch in the Buffet, tried to order wine and was told we don't have a drink package on our card,so that was a huge dealing with right at the start. My biggest issue is that we purchased our drink package a few months before our trip (about $400 a person) premium package, which was at that time the best premium package, as my in-laws like premium scotch. They were able to enjoy their scotch for the first 2 days with no issues and than we were told that the package changed and our package is no longer the premium package, they now have a premium plus package. I went to customer service and was told there was nothing we can do except pay the difference and was told that would be an additional $500e each. I don't know about anyone else, but for me, if I believe I am buying the best of anything than to have this change during my cruise seems very deceitful. The servers in the Manhattan Bar were always very slow and always seemed confused about everything. We would place an order for drinks, and the order was almost always wrong! The food lacks in every way. Too salty, over cooked, under cooked & simply lack in flavor. I am not a fussy eater in anyway, but must let you future cruisers know this, especially if you are going for a longer cruise like we did (9 days). The servers in the IL Covo on the most part were quite professional, although a few seemed dazed and confused. I might be wrong about this next statement, but I thought I had read as much as possible about this cruise because I was the one booking for all of us and wanted to be able to answer questions if necessary. I believe I read that we could tip bar servers, cabin stewards, etc only if we wanted too-but when we checked out of our cabin and received our final billing which I was expecting very little, we were all surprised to find 2 X $10e a day for tipping. Would have been nice to know this ahead of giving generous tips during our cruise, not a big deal but would have been nice to know. For these reasons I would not choose MSC cruises again. Beautiful sites to see for sure! Read Less
6 Helpful Votes
Sail Date: September 2018
I chose this cruise because it would have been my third with MSC. I was very impressed with the two previous cruises therefore I invited family with me on this Cruise. I was very very disappointed. It was by far the least impressive and ... Read More
I chose this cruise because it would have been my third with MSC. I was very impressed with the two previous cruises therefore I invited family with me on this Cruise. I was very very disappointed. It was by far the least impressive and the itenary was misleading. It stated ONE day at sea but when we boarded we realised it was two. The days at sea the Coffee bar only opened at 18h00 and only one coffee bar was not enough for all those people. The service at the Coffee bar was also very slow as there was only one guy behind the counter doing all the coffees. The service was very friendly though. The time for excursions at Mykonos was far too short and two excursions at two different places were just too much!The family who accompanied me on the trip don’t want to do another cruise ever again. My previous experiences still gives me the benefit of the doubt therefore maybe in future I will try it again? Read Less
5 Helpful Votes
Sail Date: September 2018
Value for money! very well organised and very good information about the cruise and activities. friendly helpful staff, excellent choice of food at the buffets and very good service at the sit down dinners. We would like to make special ... Read More
Value for money! very well organised and very good information about the cruise and activities. friendly helpful staff, excellent choice of food at the buffets and very good service at the sit down dinners. We would like to make special mention of Rachelle our very friendly and helpful waitress! Very good choice of activities and entertainment. Excellent shows with very good talent. Lovely bars and dancing opportunities even the dance classes were good fun with professional teaching.we particularly enjoyed the piano playing of Roelof in the Le Barougue coffee shop. Although we could only afford an inside cabin it was very nice and comfortable and always clean. We are South Africans and our money dont do well in Europe against the Euro. Very good communication about the next days activities by way of the newsletter. Very good security at embarkation and disembarkation, very well organised and done in a very speedy way. Very friendly staff and we would like to make special mention of Jean Pierre and Frik. We did some of the shore excursions but mostly preferred to do our own thing which was most enjoyable. We chose this cruise for its affordability and itinerary! Read Less
11 Helpful Votes
Sail Date: August 2018
We flew from Washington DC into Marco Polo airport at 1100 am and went straight to the ship the day of the cruise. Tip, take the bus for 8 euro a person from Marco Polo to Venice and 1.50 euro a person for the ppl mover from the Venice ... Read More
We flew from Washington DC into Marco Polo airport at 1100 am and went straight to the ship the day of the cruise. Tip, take the bus for 8 euro a person from Marco Polo to Venice and 1.50 euro a person for the ppl mover from the Venice bus stop to the cruise port ....save your money as the cabs and water taxi prices are high (unless you have 4 ppl for a taxi or if you packed many bags) and the bus and ppl mover are convenient and easy! Embarkation was easy....have your cruise docs printed and your passports ready. Once checked in you have to go to a machine to activate your room key. This ship is a smaller ship, we had 4 people to an ocean view room. This was our 16th cruise and we met with family, for a total of 9 ppl in the group. We typically get two connected balcony rooms to separate us and the kids but there were no balcony rooms available and we received an incredible deal on the one room with a military discount. The ports were the most important to us so we went with it. Dining is geared toward the European palate but they did have burgers, hot dogs, fries, and pizza for the kids. Note that cruisers that book from the US and Canada receive the Fantastica package which gives you 12 drinks for each person in the cabin....we found this to be plenty as we ported for many days and enjoyed drinks in town. Entertainment was mostly in Italian but the crew did try to include all and the service personnel also did a decent job (I have had more attentive service on other cruise lines). Ports, we choose this cruise for the ports. We did not book anything through the ship and decided to explore on our own. Split was the first stop and we had ample time to walk the city and take pics. Croatia is clean and cheap! Santorini was a disappointment....if you book through the ship you get off the ship first....everyone else has to obtain a disembarkation number from the excursion desk for free the day before the stop. Upon arrival in Santorini everyone queues up and waits to get off the ship based on the number you obtained, we were number 11 and our time was 9:15-9:30 am. The number calling did not start until about 9:30 with number 1! Needless to say we did not get off the ship until about 10:30 and that is because we just left and walked down to disembark. We took the water ferry to Oia (15 euro per person and half for kids) and had 1 hour to RUN through Santorini before we had to get back to the last bus back to Oia at 1200 (last bus through the ferry company). Mykonos was a late night stop and we did ferry over (the cruise ship charges to ferry over, 9 euro per person), had dinner, took pics, ate street food, and shopped. Dubrovnik was a bus ride into town (the ship charged 14 euro per person into town and back) and we took a leisurely walk through the old town, again cheap and clean. Warning.....most places in Croatia do but there are places that do not accept euro! Last stop was Ancona and we walked 30 mins through town to the local beach. Very quiet area and the rocky beach area was packed with local families. Overall we found Europe to be very clean and we were able to get a taste of each city....we definitely want to go back to Mykonos and Dubrovnik for a longer period of time! Read Less
9 Helpful Votes
Sail Date: August 2018
This was our family's first ever cruise. We choose this particular one because of affordability and itinerary, I particularly wanted to visit Venice, Santorini and Mykonos. We were two parents and two teenage boys. First the pros: all ... Read More
This was our family's first ever cruise. We choose this particular one because of affordability and itinerary, I particularly wanted to visit Venice, Santorini and Mykonos. We were two parents and two teenage boys. First the pros: all the ship personnel was very friendly, nice and helpful. Embarkation in Venice was very smooth. Our luggage arrived later, but in time to change for dinner. We had Fantastica Inside Stateroom package. The cabin was clean, comfortable with enough cabinets, except for the shower in the bathroom, which was awfully small. The dinners at the Il Galeone restaurant were all good, we liked the food and our two servers. We choose second seating, which was fairly late at 21:30 and we had the 8 person table all to ourselves. Disembarkation was also smooth, we were short on time to get to the airport and purchased transfer from the ship, and it went very fast, we got to the airport right on time. The Venice airport is terrible but this is another story. We did not participate in many activities on ship, never went to the shows but watched couple of entertaining mini shows at the Manhattan bar at night and liked them. I purchased a Thermal suite access to the spa package and I went there every day. The thermal area was nice and clean, very few people there and I used a shower there rather than in my stateroom, because it was more spacious. I had two massage sessions at the spa and both were very good.My teenage kids never used teenage club r participated in any kids activities except playing basketball and mini golf. The negatives are pretty much same as everyone else says: ship facilities are not big enough to accomodate all passengers. It's impossible to find a table at the buffet, and all tables are quite dirty despite waiters efforts and sticky. There are no paper napkins to wipe the table! I expected to have a soda machine in the buffet but no, the only drinks available were terrible coffee, such bad coffee you don't find anywhere in Italy btw, and water. The buffet closes practically half hour before closing time and you can’t get anything if you want to wait out the stampede. Pizza was very good at snack bars but it was awfully hot too sit there and not many tables either. The pools on the ship are too small and were always overcrowded. My kids used the pool once, I have not used it at all. There was shortage of launchers as well. The port times are very short and crammed. We did not buy any excursions because we wanted to explore on our own. Santorini visit was awfully short. Ship came in at 7 am but we only got out at quarter past 9. The last tender back was at 2. We barely had time to get cable car up, to find and get on bus to Oia village, spent there maybe 30 minutes and had to rush back. By the time we got to cable car the line to go down was huge, and people from our ship were walking down the donkey path. We did walk too and it was not pleasant. It took 30 minutes to get down in extreme heat, the donkeys were running up and down, and you have to jump of the way. The last tender left at 2:30 instead of 2 fortunately, and we were last people to get on it, so we barely made it. I could not walk for 2 days after this since my leg muscles were aching terribly after the 650 something stairs down. But the worst was that Mykonos port was on the same day! We left Santorini at 3 and we arrived to Mykonos at 8 pm. It got dark and we could not see anything except the shops and restaurants. I was hoping to see windmills and take a ride to Delos but of course could not do it in the dark. So these were two big disappointments. Next time we will look at itinerary closely and make sure we have more time at ports, but it was not possible with MSC. Dubrovnik was interesting city. We did not take ship shuttle because you could take a taxi and pay same e13 for 4 people as for each person on a shuttle. We asked taxi driver to take us around and we had a nice excursion for 4 for e50 instead of paying ship excursion fees. I believe the itinerary was crammed on purpose to make people buy the ship excursions. However I spoke with some passengers who did excursions in Santorini and they complained that they did not have enough time to see anything and take pictures either. Ports of Split and Ancona were nothing special and quite boring. So all in all I gave this cruise 1 star because it was very disappointing and misleading in terms of ports. Next cruise will be with different company for sure. Read Less
9 Helpful Votes
Sail Date: August 2018
We chose the Cruise due to its destinations. Embarkation was very smooth but as soon as we got on board, there were the staff, very friendly, waiting to sell you things..the friendliness, I'm afraid only really came when then ... Read More
We chose the Cruise due to its destinations. Embarkation was very smooth but as soon as we got on board, there were the staff, very friendly, waiting to sell you things..the friendliness, I'm afraid only really came when then we're looking for tips !! I have to say, we were upgraded to a balcony suite which we cannot fault. The swimming pool area was overcrowded, not enough sun beds and getting a drink at the bar was a nightmare, the staff moved around like they were zombies and had no idea of who they were serving or who wasnext. The big thing for me was that there wasn't any "do your own laundry" area. There was a service but it cost 4.50 euros per item to iron. Now, we docked in Venice and purchased a travel iron, only to get back to the ship and it was confiscated...we were treated like criminals, not told why and it just taken from us, a piece of paper thrown at us about where it was going...we didn't understand really and when we challenged them, security turned up mob handed. To be fair, this was through the security checks coming on to the ship, so how much of the ship had to do with it, i don't know.. but we later found out that irons and hair straighteners are not allowed in the cabins....so if we had put an iron in our case, would they have known...I don't think so as my straighteners stayed with me all week. So after several non conclusive attempts at getting our iron back, we were told to go to the gangplank on our day of departure and it would be there. Well, needless to say nowhere to be seen. Worse was that the Very handsome man checking us off the boat, who never smiled and had been grumpy before, shouted at us and told us it was off the ship in security and that, HE KNEW THIS!! So off we went only to be told this wasn't case. Anyway after getting back on the ship, no one could tell us where it was and we had to leave without it. So it's not so much about the iron, it's the fact that considering what we paid, for the cruise,, it was the attitude of the staff, the fact the food was just ok, the inability to find restaurants open when we fancied (which is the whole point). So we had a good room, by luck and saw some lovely places but MSC NEED TO UP THEIR GAME,,,, Read Less
3 Helpful Votes
Sail Date: June 2018
This was our first ever cruise. we did it as a big family treat (4x kids ages 12 to 23) to celebrate both: 1. My wife and my 25-year wedding anniversary, and 2. My daughter's 21st birthday. The embarkation/sign-in process was one ... Read More
This was our first ever cruise. we did it as a big family treat (4x kids ages 12 to 23) to celebrate both: 1. My wife and my 25-year wedding anniversary, and 2. My daughter's 21st birthday. The embarkation/sign-in process was one of the worst aspects of the trip & set it on a bad tone immediately. we were not informed that we could go directly to our rooms, but because we had some queries, and have S.African passports, we were told we had to hand these on that day. I spent some 2-4 hours in the queues waiting to be served - obviously along with many others. It was very poorly handled, frustrating and upsetting. This has to be resolved! Disembarkation went well. No one had informed that I couldn't bring a little swiss pocket knife onto the board & having it confiscated & then needing to get it back, was a bit of an unnecessary stress & nuisance. The cabin set up was good, but the room vibrated all the time making proper sleep impossible! The rooms were clean & very well maintained - compliments. The formal dinner dining experience was great. Our waiter was Rakesh who was really charming and helpful. He added immeasurably to the overall dining experience & a formal commendation is appropriate. BUT, all the other meals, with the huge queues, lack of seating, and pretty average and unhealthy food, was a big disappointment. The other key disappointment was the upper deck (pool area). There is effectively NO pool, limited room, shortage of loungers, very noisy etc. This is NOT a ship for an older family like ours bit for one with young, noisy kids. This was our #1 complaint & would make us NOT recommend this particular ship. In addition, the world cup soccer was on at the time, but the viewing areas were all very disappointing - the bar areas were poor places to try watch from (easily remedied but zero effort made; too few chairs etc), as was the business centre - poor TV quality etc. All other facilities were likewise disappointing, bar the gym, which was great. Overall - Disappointing! We had mixed views of the formal shows, but overall were light & fun, if not 'world class' and we did attend many of them. The excursions almost all surprised on the upside, which was great. Well organised & reasonably good value for money. We did, however feel that we were a bit mis-informed about the Santorini/Mykonos, both of which occurred on the same day, as opposed to separate days, as we had been lead to believe…. So as above, overall would be pretty average rating & we would struggle to recommend the Sinfonia, though less sure re MSC overall. I doubt we would go on one of their cruises again... a great pity! Read Less
3 Helpful Votes
Sail Date: June 2018
I saw a lot of bad reviews for this cruise and was very scared before I boarded. But, I am very happy I chose this cruiseline. On boarding was helpful, staff was amazing. Shows were great and different everyday. Santorini was bit rush but ... Read More
I saw a lot of bad reviews for this cruise and was very scared before I boarded. But, I am very happy I chose this cruiseline. On boarding was helpful, staff was amazing. Shows were great and different everyday. Santorini was bit rush but the island is so crowded so its not cruiseline fault. Going our of cruise at various ports was easy and ports were accessible easily. I will definitely go again. Ship is a bit old but you are also paying a lot less as compared to lot of new ships. Ship was extremely clean and rooms were cleaned 3 times a day. All day entertainment staff and programs were very different. All members of my family were well entertained and happy at the end of the vacation. I have only good things to say about the staff.. Very pleasant and helpful, always happy and cheerful. Great experience - no complaints. Read Less
3 Helpful Votes
Sail Date: June 2018
The dates and itinerary suited us. The prize suited us. We spend a few days after embarkation in Italy. A cruise is the best way to see a bit of the world. We saw and experienced Croatia (of which Dubrovnik is our favourite, we lost our ... Read More
The dates and itinerary suited us. The prize suited us. We spend a few days after embarkation in Italy. A cruise is the best way to see a bit of the world. We saw and experienced Croatia (of which Dubrovnik is our favourite, we lost our hearts in Dubrovnik), Italy and Greece. It was a great experience for us and our 2 daughters. We shall definitely try to do another cruise as soon as our finances are in place. The staff of the Sinfonia was great, the food was great, the entertainment, the excursions the accommodation, everything was great. I gained a couple of kilograms from all the lovely food. It was also a very interesting experience to meet people from all around the world on the same ship. Everything run smoothly from the day we booked until the end of the cruise. I salute the staff and the organization of the MSC. We shall be back! Read Less
5 Helpful Votes
Sail Date: June 2018
The cruise schedule only mention one day at sea, instead they are two. The schedule mentions 2 days at Mykonos and that a great lie. The Santorini visit is just 4 hours in the morning and then the ship moves to Mykonos from 8:00pm to ... Read More
The cruise schedule only mention one day at sea, instead they are two. The schedule mentions 2 days at Mykonos and that a great lie. The Santorini visit is just 4 hours in the morning and then the ship moves to Mykonos from 8:00pm to 3:00am, then spend a second day at sea in a ship that the only entertainment is a verity small casino, a antique small pool. Just 4 bartenders for Deck 11 ( pool and sun deck) for all the passengers, spect 20 minutes for a beer or drink. The Buffet food quality is the same as Golden Corral but cold. The restaurant serves the same as the buffet but in small quantity. Food quality is the worst compare to: Royal Caribbean, Norwegian, Carnival... The food and beverage personal doesn’t care about the customers that’s do the minimum required. Expect all excursion to start 1 hour late, so you will get less for your money. Final recommendation spend your money on any othe cruise line. This was a 12 member family vacation, as a gift From the Grandfather and was extremely disappointed. Read Less
1 Helpful Vote
Sail Date: June 2018
My husband and I went on this cruise with our two children, aged 9 and 12. We really enjoyed cabin 9003, which was like a suite at oceanview pricing. We chose this cruise both because of this cabin, and because of the kids sail free ... Read More
My husband and I went on this cruise with our two children, aged 9 and 12. We really enjoyed cabin 9003, which was like a suite at oceanview pricing. We chose this cruise both because of this cabin, and because of the kids sail free pricing, which made it a much better deal for us than a comparable cabin would be on another line. We also liked the itinerary, which took us to Italy, Croatia, and Greece. My older daughter was the right age for Young Club, age 12-14, but we never could find anything going on with that age group. Our understanding was that they combined this age group with the older teens due to low numbers, but my 12 year old was not at all interested in or comfortable with hanging out with kids that much older. Instead, she preferred to hang out with her sister and the younger kids, which they allowed. Even so, she still felt too old for that group and wasn't particularly happy with the kids club because she is at an awkward in-between age. I think that my youngest would have really enjoyed the kids club more if her sister had been more enthusiastic, but instead they preferred to hang out together on their own. This ship was a good opportunity for them to practice this kind of independence, and we felt comfortable letting them roam around together without us. My youngest really liked the splash pad area, and both kids were crazy for the gelato. Most nights, we went to the shows without the kids and we did enjoy the interesting acts. We brought the kids to the one with pop music, which they really enjoyed. My daughter asked me, "Is that really Taylor Swift?!" haha. I did feel that the female dancers in the shows were often dressed unnecessarily sexy, and there were times that I felt glad that my kids were not at the shows because of it. Another activity that my older daughter really liked was Master Chef at Sea. She likes to watch these types of TV shows, and was excited to watch one live. My husband enjoyed the fitness area and thermal spa every day, so I am glad that I paid for spa access for him even though I only went once, as it is more his thing. We ate in the MDR each night and our waiter quickly learned our preferences and anticipated our needs. We had drink vouchers due to the Fantastica experience, 12 alcohol ones for each adult, and 12 non-alcohol ones for each kid. Since I do not drink alcohol, my husband used all 24 of the alcohol vouchers, and the kids and I shared 24 the non-alcohol vouchers. This worked out perfectly for our family, and we used most of our non-alcohol vouchers for gelato or virgin daquiris. We also had a bottled water package, which we used to get water to take with us for the excursions. In the end, we had too many of these vouchers though, so I don't think it was really necessary considering that we already got complimentary bottled water at meals with our package. We went on the ship excursion in Split to Krka for the waterfalls, and this was a great excursion and really beautiful. We brought swim suits and got in the water at the falls, which was cold, but still nice. The bathrooms/ changing area at the top of the hill by the parking are free, but the ones at the bottom by the falls charge to use them, so it may be preferable to change at the top. For the other ports, we did our own thing. In Santorini, we took a private excursion to Oia that was available right where we got off the tender boat. We took a boat to Oia, then a bus to Oia town, then walked around there. Then we took another bus back to Fira, and then waited in the long line for the cable car back to the tender boat back to the ship. While Oia was worth seeing, most of our day seemed to be spent in some sort of transport. In Mykonos, we took the public bus to town and just walked to the windmills and around town briefly. This port was at night, and since we were with the kids, we didn't stay out late. In Dubrovnik, we took a taxi straight to the cable car first, and then walked around in town. We were going to do the beach excursion in Ancona, but it was cancelled due to weather. We ended up finding our own way to the beach and left when rain started around 2pm. We really enjoyed this experience and we have decided to rebook with MSC on the Seaside next year. Read Less
1 Helpful Vote
Sail Date: June 2018
Before we went on our cruise, I read alot of the reviews, most were negative. I became very anxious but was assured by other friends that it was good. We commenced our cruise and within days I was very very pleased. We had pre-booked ... Read More
Before we went on our cruise, I read alot of the reviews, most were negative. I became very anxious but was assured by other friends that it was good. We commenced our cruise and within days I was very very pleased. We had pre-booked & paid for the drinks & laundry package - this is something I would highly recommend. The room was clean. Food was good. Staff were excellent & helped in every way possible. There were plenty of shore excursions to choose from if you wanted to book any - we booked a few & really enjoyed each of them. Everything about the cruise was excellent. I was horrified that people can be so negative - they are obviously pessimists. Our 7-day cruise on the MSC Sinfonia was great & I would recommend MSC to anyone. Don't let the negative reviews deter you. Go on your cruise and enjoy it for what it is & judge for yourself. We loved it! Read Less
MSC Sinfonia Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 3.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 3.0 3.7
Enrichment 1.0 3.7
Service 4.0 4.0
Value For Money 4.0 3.9
Rates 4.0 3.6

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