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1 Helpful Vote
Sail Date: May 2018
We had an absolutely great time in this cruise! One of the entertainers Amin was extremely kind and so much fun! He always greeted us on the ship which was nice and always lit a smile on our face. He also spoke Arabic which was really ... Read More
We had an absolutely great time in this cruise! One of the entertainers Amin was extremely kind and so much fun! He always greeted us on the ship which was nice and always lit a smile on our face. He also spoke Arabic which was really exciting because we couldn’t find anyone else on the wholeshio that spoke Arabic but him! He always made us laugh and ensure we had the best stay possible! The things I didn’t like about the ship were: the restaurant buffet didn’t have many options and was sometimes hard to find a seat, the bartenders on the cruise a lot of times didn’t go in order of who got to the bar first which was kind of annoying! The fitness room had some machines but they were all outdated and the hot tub was extremely small where most of time it was full with people without a time limit which could be fixed with a set time limit. Overall the hotel was average, nothing great but it was not a bad experience. Read Less
Sail Date: December 2013
The LIRICA was ok, I don't think we will cruise with them again though because their service is so inconsistent. We booked a junior suite with a balcony. Good Bits:- - Lots of staff at the airport, made finding the coach easy. - ... Read More
The LIRICA was ok, I don't think we will cruise with them again though because their service is so inconsistent. We booked a junior suite with a balcony. Good Bits:- - Lots of staff at the airport, made finding the coach easy. - Moved quickly through the queue at the terminal for check in. - After the Airport, they took care of the suitcases and got them to the right room. - Designated disabled entrance and security helped onto the ship. - A member of staff pushed the wheel chair user to our room. - There were never any broken down lifts. - the ship was spotlessly clean and the cabin steward was really helpful. - Loads of storage space in the cabin, more than we needed. - Designated disabled sun beds by the pool. - designated disabled tables in the buffet restaurant. - A few nice members of staff who opened doors for us. - Assistance provided for getting off the ship and they took care of the suitcases off the ship and onto the port. - Lots of people from lots of different nationalities on board. - Catered for as many languages as possible. - Easy transfers to coach from ship on Excursions. - Oman Excursions well organised and enjoyable. - Restaurant staff in the sit down restaurant pushed wheel chair user to table most of the time. - Security always helped get on and off ship. - Reasonable choice of duty free shops for a small ship. Bad Bits - No information or welcome from the rep on the coach. - Lifts only big enough for one wheel chair + 3 people and were very slow. - Below decks had high bumps round doors which were difficult with the wheel chair. - Some staff were very miserable and unhelpful, I.e. Trying to order an ice cream Sunday. - If able bodied people used Disabled designated tables in the buffet, no one moved them. - Attitude from Excursion desk that disabled people should either stay on ship, or if they do go off ship, they should not get off the coach, and shouldn't have more than a 4 hour excursion. We think we were told an excursion was sold out when it wasn't because they didn't want a wheel chair user on it. - Disabled sun Beds a long way from the pool. - Lack of information throughout, we were late leaving for two excursions but no one told us why. - expectation that wheel chair user should walk when out on excursions. - Food was mediocre and the buffet bar lacked choice, only catering for Italian tastes. - No Assistance in the buffet bar which meant my husband and I continually ate separately. I pushed him round and got him seated then by the time I got my food he had finished. - Gala night the majority of passengers did not dress up but were not turned away, several wearing jeans. the dress was supposed to be dinner jacket and cocktail dress. casual dress was only meant to be in the buffet. - Only one pillow each in the cabin. - No chocolates on the pillow when the bed was turned down. It was ok, we went with Thomson last cruise we did which was superb, going on Thomson again on our next cruise.   Read Less
Sail Date: March 2009
I am just going to give an overview of my recent 10 day Caribbean sailing on the MSC Lirica. For those who might be interested in more day to day detail, I wrote a live daily review, and you can view it here: ... Read More
I am just going to give an overview of my recent 10 day Caribbean sailing on the MSC Lirica. For those who might be interested in more day to day detail, I wrote a live daily review, and you can view it here: http://www.boards.cruisecritic.com/showthread.php?t=941026 First to give credit where it is due, the ship is maintained beautifully, and there was no hint that she is six years old, although the basic design is older than that, and from the wheelchair accessibility angle, definitely a generation (or two) behind current cruise ships. Every threshold is square, and most quite tall, making any navigation around the ship painful. Doors in several areas, and the elevators, are barely wide enough for a wheelchair, and as a result, after only 10 days the rims on my brothers chair are dinged up badly, and the wheels are actually loose, and need maintenance (it is a nearly new chair). Likewise, debarking the ship (from a separate but equal ramp down one deck from where the able bodied have a staircase)in most ports required 4 steps at the end of the ramp, which is just silly, because 4 steps or a hundred is no different if you can't negotiate even one. And apparently no one in this 400 ship company is aware that the problem is solved with A LONGER RAMP! It's not rocket science, but it is pretty simple physics. So, no matter what this line and ship have to recommend it, if you are disabled STAY AWAY!!! Also, the front line staff (stewards, dining room and bar staff, etc), as with most lines are some pretty great, hard working, eager to please folks. There is, though, a palpable tension between the front liner's and the supervisors, who are uniformly haughty and arrogant, both with passengers and with the staff they supervise. One "for instance" - the gentleman assigned to assist wheelies and slow-walkers, etc, off the ship, a great guy from Montenegro whose name I will not even try to spell was GREAT!!! He was friendly, never seemed to mind the extra work his employer was putting him up to, etc. The boss man at the top of the gangplank was a different story. After making a comment about how silly it was to have steps at the end of the ramp, he replied to me in his best practiced sneer "Don't worry, we are professionals!", to which I could not help but reply "Maybe you should go to work for Carnival or something, so you would know what that means". When the whole San Juan snafu came to light (an entire day was cut from our Port Call, and nearly everyone on the boat, including many who had verified the times with MSC prior to sailing), EVERY person above receptionist that we spoke to refused to give any explanation other than to blame the Florida office for being stupid. Now, as far as the food, I actually found it quite good, in most cases...the meats I was served were tender and tasty, with the exception of one lamb dish that was a bit overcooked, and that is just my preference for the medium rare, as well done lamb just get's that "mutton" taste that I don't like, but some people (including the chef apparently) do. The pastas were good, and the risottos excellent. Fresh fruits and vegetables were plentiful and varied. I personally love a traditional English breakfast, and the buffet every morning had grilled tomatoes, mushrooms and beans. They did not have English bacon, but the sausage and ham were fine. One exception on the food was the room service. Twice I ordered, once an MSC Club sandwich that was just weird. Limp bacon, a slice of turkey or chicken, and sliced hard boiled egg, slathered with so much mayo the whole middle just slid out upon biting. The other was a chicken ceasar salad which was limp and over-dressing'd, unlike every salad I had in the dining room or the buffet. The entertainment was, overall, good. One trio (harp, guitar and bongo) "Los Paraguayos" was all over the place, and I sought them out every chance I got. Those South American rhythms just speak to me. The main lounge featured some decent singing and dancing, a pretty good juggler, and average magician, and some really excellent acrobatic cirque-type acts. And the entertainment crew, conducting goofy games on deck and such were really delightful young people who seemed to enjoy their jobs. Stefano was also good, but he billed himself as "guitaround the world" and then played nothing but Frank Sinatra tunes. Not bad music, just not what I would call "around the world". The casino was adequate for the size of the ship, never empty, but never TOO crowded. The dealers were, like the entertainment crew, really fun. Paula, Maria, Maria and Roberto from Italy, Mirela from Romania, Carely from Peru, Carlos from Costa Rica and Christo from Bulgaria all did a fine job. And I told each of them I would mention them in the review if they would just give me a 32 on the Roulette wheel. To each of you: Grazie, Multemetz (sp), Gracias, and Blagodaria. Which brings me to the best part of the cruise for me: I met people, over ten days (not including crew, which is always pretty international) from Canada, Mexico, England, Scotland, Holland, Denmark, Germany, France, Italy, Portugal, Argentina, Vietnam, China and Australia. The mix of passenger nationalities was quite a bit more than most cruises I have been on, and the languages I heard, just walking thru the dining room was a lot of fun. My best companions by the end of the cruise was the roulette playing bunch that consisted of an English lad with CP, two newlyweds from Australia, a very tall and very friendly German, and a very short and grumpy Frenchman (he was actually a nice guy, but didn't like all our fun interfering with his serious gambling) So, after all this good stuff, what could they do to mess it up? Well, let's see - how about the second largest shipping company in the world acting like it can't read a port schedule? Seriously, name a port and a date, and in ten minutes I will tell you every ship that will be in that port. But MSC tried to act completely surprised that we had to go to Pier 34 to debark, rather than Pier 4 where we started. For those of you who aren't familiar with Port Everglades, Pier 34 is a container cargo dock a mile or more away from the cruise ship terminal. Now, the Lirica being the smallest of 10 cruise ships scheduled in to Ft. Lauderdale that day, no big surprise. And you would think people who can move their 1,500,000 containers around the globe, could get 1500 people a mile or two. But no, debarking was a complete disaster, and they, again spent more time blaming others than trying to fix it. And the bottom line for me was that they did not have a shuttle with a wheelchair lift to get us to the cruise terminal, and they would not let Yellow Cab come to the Cargo area to pick up passengers, so I was finally forced to bribe one of their airport shuttle operators to take us to our hotel. That is $70 I am determined to get back, one way or another. Again, people with disabilities, beware - MSC has no desire to deal with you...period. So, bottom line: Did I have a good trip? Yes, but only because I insist on it, and did it in spite of, rather than because of MSC Cruise Line. Would I do it again? NEVER. Between the poor design of the ship, the complete lies about the itineraries, and the total chaos of debarking, if MSC, today, offered me free cruises for life, I would pay to go on any other ship I have ever been on. Read Less
MSC Lirica Ratings
Category Editor Member
Cabins 3.0 4.0
Dining 3.0 3.0
Entertainment 4.0 3.4
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.3
Family 3.0 3.3
Shore Excursion 3.0 3.2
Enrichment 3.0 2.8
Service 4.0 3.5
Value For Money 4.0 3.4
Rates 3.0 3.8

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