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5 Helpful Votes
Sail Date: July 2019
It's the culture on NO, of close, of it's too late, of I can't, of it's your problem. This european need to understand the American customer service, if not, then they need a crash course with Carnival, NCL, Royal ... Read More
It's the culture on NO, of close, of it's too late, of I can't, of it's your problem. This european need to understand the American customer service, if not, then they need a crash course with Carnival, NCL, Royal Carebean. They should go back to cargo. The cabin people has to ask for permission just to find a pillow to mattress to put the two single bed together. Two days to get the mattress. Cabin people don't pick up trash, used cups. All personell with bad faces all the time. As if they were doing a favor. The pictures were bad quality. The paper is better at my local pharnacy photo section. Fo not recomend this cruise. No ice cream cone at all times or soda, just a certain time of the day, and one person dispatching it, so long line of course, of course, the European way, just this is what it is. Read Less
5 Helpful Votes
Sail Date: June 2019
“That was the s————- s—- show I ever saw…” This is a quote I overheard from a fellow passenger on the MSC Seaside during our recent cruise vacation, and I couldn’t help but think… “That sums up this experience ... Read More
“That was the s————- s—- show I ever saw…” This is a quote I overheard from a fellow passenger on the MSC Seaside during our recent cruise vacation, and I couldn’t help but think… “That sums up this experience perfectly.” I have to admit, I was going to use the famous quote from Charles Dickens, “It was the best of times, it was the worst of times,” but I didn’t want to be so dramatic. Let’s get right down to it. I traveled with a group of people on the MSC Seaside from June 8th to June 15th 2019. This was my second cruise, but the first with MSC. Boy, was I disappointed in this company. There was on SMALL thing that I liked about MSC. I will mention that before getting to the nitty gritty. I have a gluten allergy, and I felt as if the staff in the dining room was amazing with that. Plus, I got a little gluten-free treat every day in my stateroom. HOWEVER, the buffets, were lacking. Nothing was labeled gluten-free, so it was impossible to tell what I could safely eat and what I couldn't. So...that was it. The ports were nice, but MSC has nothing to do with the beauty of St. Thomas or the fun spirt in Nassau. That being said, if you are considering MSC, PLEASE, for the love of everything holy...keep reading. I would hate that someone else would fall victim to this horrendous company.... Booking -- How hard is it to book a cruise? We booked with a booking agent, and then we couldn't log into the website. MSC blamed it on website updates...for FIVE MONTHS???? Ridiculous. Once we finally figured out how to log into the most confusing website in the world, we noticed that our names were spelled incorrectly. "Okay, we will just call them..." Good luck with that! After several times of being put on hold for 20 minutes, 30 minutes, and more with no pick up, I requested a call back via the MSC website. That was about six weeks ago, my cruise has come and gone, and I still haven't gotten a call. Embarkation -- I don't have much bad to say about this. It was smooth...I would consider waiting in line for the next customer service representative one of the big highlights of my MSC Seaside experience...and no, I'm not being sarcastic. Nothing bad happened, so I'll count this as a win. Ship -- The ship is beautiful...yes. It's big, it's spacious, and it was clean...if you don't count the consistent nostril burning sewage smell that lingers in certain areas. Once you look past the beauty and grandeur of the ship, however, there are MAJOR issues. For example, on Deck 8, if you walk around enough, you will find the chair graveyard. There were approximately 12 deck chairs that had broken...yes, broken with people actually sitting in them. We saw one, average sized man, fall right out of his chair during breakfast when the chair broke from underneath them. Obviously this is a problem on the Seaside because there were a lot of broken chairs and a lot of pissed off people. Cabin -- Our cabin...9158...straight up...smelled like someone had peed all over the floor, let it soak into the carpet, and then placed the room in the hot, Caribbean sun for a week or so just to make sure that the odor would really stay in there. We DID complain about it, and our room steward sprayed something in there, but it only masked the smell for a short time. Dining -- My gluten-free food was good. They did cater to my needs. The rest of our group, however, didn't have the best experience all of the time. For instance, my mother's salad was in a bowl, and at the bottom of the bowl was about a quarter inch of water. Gross. Entertainment and Activities -- “That was the sh*ttiest sh*t show I ever saw…” I heard this as we left Country/Western night. It lasted a whole 15 minutes, and then it changed to latin night, with hours of latin dancing. The rest of the entertainment on the ship was poor, too. Nothing ever caught our eyes...or our ears, for that matter...and I was traveling with a group of about 25 people. I will give props to the Michael Jackson show...my second highlight of this cruise. It was pretty great. Service -- Here's where MSC really fails, flunks, falters, etc. The customer service is almost non-existent. The company simply doesn't care. We literally had drinks shoved at us, we had bartenders rolling their eyes when ordering simple drinks like rum and coke, and you just have to wait until they feel like serving you...oh, and don't be surprised if people who come after you get served first. It happened to us time and time again. Rajbir in the Jungle Bar was a great example of this. He caught my eye several times, and passed me over not once, not twice, but SIX times for people who came up to the bar after me. I finally had to say "EXCUSE ME" and he STILL didn't come to me. Another bartender, Reinan, stepped up and apologized for my wait, and said if I need anything else to please come to him...which I did. Some of these people really acted like it was a chore to serve. Well guess what? That is your JOB. If you don't want to be a bartender, then find another vocation. These bartenders also don't seem to know what they are serving. We got the MSC promotion "Drinks on Us." There are literally seven mixed drinks to choose from. it's not that difficult to get right. Vodka Lemon is one of the drinks. It's Bitter Lemon soda and vodka. Simple, delicious, refreshing. These people KNOW you have this drink package, and I can't even tell you all of the times that they messed that drink up by putting lemonade instead of Bitter Lemon, or Sprite instead of Bitter Lemon, or just plain club soda with a lemon...it was seriously mind-boggling. If you can't make the drink right, take it off the menu. Ports and Shore Excursions -- The ports were all fabulous, and I am not giving MSC an ounce of praise for them. They just chose where to stop. That's it. Good job at picking ports that every other cruise line also goes to. Here's your gold star for the day, MSC! Disembarkation --- This was the absolute WORST. After a week of misery and dealing with broken chairs, terrible customer service, and smell like pee and sewage, finally we could get off of this hell hole on water. The disembarkation is simple. You get a colored tag on your luggage, you go to that color area, and you get your suitcase. Easy peasy, right? Except when you have a red tag and your luggage is not in the red area. This is exactly what happened to me. We looked for about 15 minutes, and then asked someone. They didn't really care. The response was, "Well, sometimes the colors get mixed up. Look in similar colored areas." So, I did. We looked in fuchsia, brown, and purple...no luggage. I asked a second person. This person told me to "walk up and down all of the aisles to see if it's in another color." (Mind you, there are 5,000+ people on this ship, all with luggage...) No success there, so I asked a third person. He said the same thing...look in other areas. At this point, I started yelling to everyone, including my poor dad and some random people, about how much I hate MSC...and I meant it from the bottom of my heart. Yes, people stared, but I was done. I then went to another customer service rep. She said that it's possible the luggage is in the next area, which wasn't open yet. I asked when it would open and she said "Well, one person has the key, so it will open when he is ready to open it." At this point, it had been well over an hour since we had stepped off of the ship. About 10 minutes later, even as I huffed and puffed over this insane lack of customer service, the door opened. I pushed my way through the scores of travelers waiting to get THEIR luggage, and I saw my suitcase as soon as I walked in. Why? Because a bright red tag really stands out when it's in the light pink color area. I walked over and took my bag, and began to roll it out. My traveling companion was waiting for me, and as soon as she saw it, she gasped. I looked down and there was a HUGE dent in my BRAND NEW suitcase. If you thought I had lost my mind before, I hadn't...this was when I really lost my mind. I pushed my way back through and I was advised to go to this little desk where a woman was surrounded by people who had ALSO gotten their luggage damaged. I had to fill out a form, take photos, and she said, "Well, that luggage looks totaled." She gave me a card with some contact information on it, and said they would reimburse me for the damage, I just had to email them the information. So, I did...and this is the response I got back --- We are so sorry to hear that your bag was damaged during disembarkation. We make every effort to handle our guests’ belongings carefully and to deliver everything safely, so it’s disappointing that things went awry this time. As stated in our ticket contract, MSC is not liable for any damage to guests’ luggage. Now...here I am. Writing this review and trying to warn everyone out there about how terrible MSC was to us. I will never, ever, not in a bazillion years, EVER go on another MSC vacation, and I urge you to try any other cruise line in the world but MSC. My mom has gone on 16 cruises, and she said this was the worst out of every cruise she has been on. Read Less
8 Helpful Votes
Sail Date: May 2019
My wife and I decided to try out msc after reading decent reviews about them online. This was my 10th cruise (past 9 on RCCL) and first one on msc. When we booked our trip in January of 2019 we paid extra for the fantastica experience ... Read More
My wife and I decided to try out msc after reading decent reviews about them online. This was my 10th cruise (past 9 on RCCL) and first one on msc. When we booked our trip in January of 2019 we paid extra for the fantastica experience since it offered 12 drink vouchers which we thought was a great idea! Well we sure were wrong! When we arrived on the ship we entered the room and didn't see any vouchers. So later in the evening proceeded to guest services to see if they could resolve. We got told that "msc discontinued the vouchers" and that "if we received them it would say on our cruise ticket packet." If it doesn't there's nothing they can do. So, the following morning we spoke with the bar manager at the cruise critic meet and greet and he gave us positive news stating that if we paid for them, we will receive them and he said it was wrong of guest services to deny them. Well of course there was a catch and when we visited guest services later in the day to find out what was going on, no surprise the bar manager changed his tune and re worded what he said earlier in the day. The main dining room service was miserable for us on the first night. We were seated promptly and waited well over 20 minutes to receive menus, water, and a bread basket. All of the large tables around us had prompt service, and had their entrees before we even placed our order, and those tables had 8+ people sitting at them while it was just me and my wife. Oddly I looked around and the section the rest of the groups were sitting in had the same server named on their tables as we did, except we never got served by those servers! After asking for the head waiter to explain what was going on, a server ran and found a random server to take our order in which he never introduced himself, never asked if we had any allergies, and never asked if we wanted to order from the bar. Overall the ship is clean, it's different, it has a nice layout, the sports bar is beautiful, rooms are clean and a nice size, bed is comfy. But the rest of the experience has ruined my views of MSC and I will never recommend them to anyone. Also the muster drill was comical, absolute chaos and people were so loud and so over packed into one area it was nearly impossible to hear what was being said or see the demonstration. For me I don't personally care since I've seen plenty, but for someone new to cruising they would've left there clueless as to what to do in an emergency. MSC also doesn't seem to care nearly as much as Royal Caribbean does about washing your hands and staying clean. The hand sanitizer stations are sparse around the ship and NOBODY uses the hand washing stations (we were even getting weird looks when we used them) Read Less
4 Helpful Votes
Sail Date: May 2019
My friends and I wanted to try a new cruise line for my birthday. We decided to try MSC seaside since it had quite good overall reviews. But... The food was terrible. Even the buffet was terrible - and no different from day to day. I ... Read More
My friends and I wanted to try a new cruise line for my birthday. We decided to try MSC seaside since it had quite good overall reviews. But... The food was terrible. Even the buffet was terrible - and no different from day to day. I was surprised for a European company, I sure was expecting better. The food was absolutely tasteless. The entertainement was boring and eclectic. It looked like a low budget entertainement. They wanted to include everyone in the entertainement crew, but it didn’t even fit in the storyline. Plus, during the day, there were minimal to no entertainement at all. The only good part of their entertainement was the « adult comedy show ». Improv-like and funny. Almost no crew members were smiling. And absolutely no customer service what-so-ever. My friend was told to fetch himself all sorts of things and no one offered to help him out. Seriously, I’m never going on a cruise with MSC again. Read Less
1 Helpful Vote
Sail Date: May 2019
Cruised on the MSC Seaside and it was the worst cruise I've been on (and I've travelled on Disney, Costa, Carnival, Princess, Royal Caribbean, Norwegian and Holland America). The seaside is a nice ship and the pool on the back of ... Read More
Cruised on the MSC Seaside and it was the worst cruise I've been on (and I've travelled on Disney, Costa, Carnival, Princess, Royal Caribbean, Norwegian and Holland America). The seaside is a nice ship and the pool on the back of the ship was very nice, but that where it ends. Worst food ever tasted on a cruise. Nobody eats all their plate in the dinning room because food is too bad... but the alternative of the buffet is so poor that you have nowhere else to go. The pastas are horrible (plain watery sauce red or white...). The buffet has always the same menu (except a few exceptions). Everything is way overcooked. Shows are bad. dancers are good but the shows are so eclectic and the costume and choreographies are very basic which makes a 40 min show difficult to watch completely. Customer service is bad. They are patronizing and dont seem to be even a little interested to help you. Not worth the price (even if not expensive, even with a beverage package). I'll never cruise with MSC again. Read Less
3 Helpful Votes
Sail Date: May 2019
Please do not waste your money, you will be very disappointed. The cruise ship itself is beautiful, but they are constantly charging extra for even the smallest things (Zipline, Gelato ice cream, a decent meal, etc) Our balcony cabin was ... Read More
Please do not waste your money, you will be very disappointed. The cruise ship itself is beautiful, but they are constantly charging extra for even the smallest things (Zipline, Gelato ice cream, a decent meal, etc) Our balcony cabin was very small and we had no hot water in the tiny shower. Asked for it to be fixed, it never was. Housekeeping was terrible. We were having to ask every day for fresh towels, and they do not provide bar soap.. only a terrible body wash. At the bar we waitied sometimes 45 min to get a drink. They are very under Staffed. The buffet food was disgusting, and they had no variety. If you wanted a decent mal you had to pay a fortune to go to the speciality restaraunts, and even if you bought the "dining Experience" package, you were left with 2-3 choices, and no opportunity to upgrade the meal unless you wanted to fork over another couple hundred dollars. Poolside on the 7th floor they refused to play any fun music they played elevator music, when I asked for more festive music and to turn up the volume a lttle, I was ignored. I left the ship in tears after saving for this "luxury Cruise" you are better off to book Carnival! The food is better and the ships are well staffed. I had planned on booking the MSC to Italy next year for my husbands birthday, but I now will NEVER Cruise with MSC again. Horrible experience Read Less
2 Helpful Votes
Sail Date: March 2019
We booked and saved for this cruise for over a year. This was first time cruising with MSC. From A-Z was bad. Room was never cleaned properly even upon arrival. Drawers had sand, etc in them, comforter had hole in it, closet door handle ... Read More
We booked and saved for this cruise for over a year. This was first time cruising with MSC. From A-Z was bad. Room was never cleaned properly even upon arrival. Drawers had sand, etc in them, comforter had hole in it, closet door handle was broken off and under bed, the couch/bunk was never down in couch position, floors never looked vacuumed, I had to call numerous times for toilet paper because room attendant would "tidy" up but never refill paper or empty garbage cans. This is first cruise my family went on and actually lost weight. The food was horrible be it dining room or buffet. The show(S), was the same show with same performers every night. Just wearing different outfits and music. We booked 2 excursions through MSC. Both were a disaster. Manager at excursion desk and others were horribly rude to us and none of it was our fault! First excursion issue was Jeep tour did not take us to any of places listed, nor did we do off road as stated. Second excursion did not provide enough fairies for customers to get to destination. My family of 4 stood in direct sun on dock for 1 1/2 hrs then ended up on random small boat which took another 30 mins to get us to intended destination. Little/nothing to do for kids. They state arcade room, there are 6 games.....Both my children were bored. Kids clubs (when open), did not have much of anything going on. We spent so much money on this and are extremely disappointed. Read Less
Sail Date: February 2019
First the ship is beautiful. The cruise critic event was amazing might have been our best ever. During that event we were shown a presentation. That the msc seaside was designed especially for miami and that is was family owned and they ... Read More
First the ship is beautiful. The cruise critic event was amazing might have been our best ever. During that event we were shown a presentation. That the msc seaside was designed especially for miami and that is was family owned and they wanted to treat you like family. We also matched from royal caribbean from diamond plus to gold. Which added not much value a drink package that was supposedly free however there was a surcharge on every drink. There was enough people from 6 different countries that each announcement had to be made in 6 different countries. The only time i have had that happen is in the mediterranean. So you felt like you were in europe. Dining staff took you order and brought no conversation. First night it took 45 minutes to get appetizers. We were giving the wrong food from someone several times. The dining room itself is a european open style which amplify the noise level so much so that you can hardly hear across the table.we wanted wine from our drink package however on the third night; we were told they had ran out and if we wanted wine it was an additional charge. But they had the wine in the specialty dining. We bought the specialty dining package which we told there was a savings. There was no savings at all. Plus if you wanted regular coffee with your dinner it was an additional cost. The bar service you had to request the bartender to come over to take your order. There was no bar service asking how can i help. We tried almost every bar on the ship and it was the same. Plus one bar had no coke zero or spirit zero and we were told there was none on the ship, yet you could walk to the next bar and they had. This include beers, wines and alcohols. We meet some several people that had wonderful time after the cruise. But they all had several things alike, yacht club, black card and max drink package. Msc has a special area and dining for yacht club and black card members. We asked and none of these people ate in the in dining room. Plus we only meet 2 other couples that spoke english on the whole cruise. Out of the 52 cruises i have been on this one ranked 51st.if you like to walk there is no walking track and the gym is tiny. Lines for the tread mills were long. Msc allows and it seems they encourage marking of lounge chairs by the pools. People were out at 5am marking chairs. We were looking for the walking track. I would not recommend msc seaside unless you can afford a suite for the yacht club and max drink package.last if you are disabled, we saw several that the doors are not wide enough to get there wheel chairs in. Read Less
3 Helpful Votes
Sail Date: February 2019
This is my first and my last cruise. Cruising is lame. If you’re a close talking person that likes to get in peoples personal space, then cruising is for you. I’ll never do it again. We’re in the Caribbean so it would be nice to be ... Read More
This is my first and my last cruise. Cruising is lame. If you’re a close talking person that likes to get in peoples personal space, then cruising is for you. I’ll never do it again. We’re in the Caribbean so it would be nice to be outside but there are no chairs left after 10am for the rest of the day. So many people you can hardly walk about. We purchased the WiFi package, it didn’t work. We purchased to unlimited fun passes for bowling and arcades only to find out they were in fact limited to the dollar amount we paid. The food wasn’t great and the drink packages are ridiculous. Our only fun was hanging out with our friends and exiting the ship for excursions. I would rather spend the same money and rent a house on a beach with our own pool with 4 of our good friends. Read Less
3 Helpful Votes
Sail Date: February 2019
We wanted to try another (better) italian company instead of Costa. The "italian" on MSC was only the pizza. The rest was just poor. the food was everyday the same, almost no fish. The ceremony with waiters bringing in ... Read More
We wanted to try another (better) italian company instead of Costa. The "italian" on MSC was only the pizza. The rest was just poor. the food was everyday the same, almost no fish. The ceremony with waiters bringing in the desserts during the last elegant evening dinner was just ridiculous. They brought someting in on their trays, were dancing in front of us a little bit and ...than they brought everything away! Was it plastic? Probably. Together with Aurea we had booked the Easy Drink Package. The white wines from this paclage were terrible. Only 2 alcohol drinks were allowed: Moscow mule and Long Island Iced Tea. But you could order every alcohol free drink and the alcohol on the side. That was included in the package. So we were ordering "Nohito" and white rum on the side. And the stuff was looking at us like we would try to steal something. The staff spent more time on their smartphones like trying to do the job. The final point was the loud alcohol crew party running just beneath our balcony. And that at 2am!!! Never again :( Read Less
4 Helpful Votes
Sail Date: January 2019
Never again will we spend our hard earned vacation time/dollars with this cruiseline! Let me start by saying we booked an Aurea package with a balcony stateroom with a jacuzzi. This was not cheap by any means. We also had a dedicated ... Read More
Never again will we spend our hard earned vacation time/dollars with this cruiseline! Let me start by saying we booked an Aurea package with a balcony stateroom with a jacuzzi. This was not cheap by any means. We also had a dedicated solarium with sundeck and 2 hot tubs where we saw children in the hot tub in diapers, but there is no pool in the dedicated area. I question what I actually paid for with Aurea "experience". The ship is pretty, and room is nice. The food is the quality of Golden Corral, and for we Americans we expect much better when we cruise. The buffet was the same every day.Dinner in the dining room menu changes,but the food is terrible. For instance; Italian night the red sauce was resembling Campbell's canned tomato soup, flavorless! Shame on an Italian cruise line! Our prepaid beverage packages (premium) and wifi package was not reflected on our account, yet another thing we had to argue over and provide proof I paid. Which I might add, is a PAIN when you can't access wifi! If you want to work out in the gym, get there by 6am. The common areas for amenities are not adequate for 5400 passengers, pools, gym, bars. The times alotted in ports were poorly planned. 1st stop San Juan 5pm on MLK day, every thing is closed! Next stop, St. Thomas longer stop can't complain, 3rd stop St Maarten why bother till you get out with more than 5400 passengers the day is shot, and then there is Nassau long enough day unfortunately for us is was raining. While I am severely disappointed, weather is not their fault. My summary is as follows: MSC is improperly staffed for the amount of passengers. Staff & management don't care to assist in making things right,and are highly skilled at making excuses. The activities are geared toward shopping mostly, the food is not good quality, entertainment is lackluster. If you want to shop and sleep then maybe this is for you. If you actually want a fun Caribbean cruise that makes you feel like you're in the tropics try RC or NCL. Heck even Carnival, not my favorite but better than MSC! Read Less
Sail Date: January 2019
MOLD in the cabin bathroom, poor quality and improperly prepared food in the Dining Room and Buffet, filthy floors and tables in dining areas, Dining Room servers unable to set a table properly and generally unresponsive to guest requests, ... Read More
MOLD in the cabin bathroom, poor quality and improperly prepared food in the Dining Room and Buffet, filthy floors and tables in dining areas, Dining Room servers unable to set a table properly and generally unresponsive to guest requests, a "Drinks On Us" package that did not include some of the most basic drinks and mixes and required guests to pay a 15% gratuity on each drink over and above the gratuity paid for each day - a gratuity that several bartenders told us they never saw. Something that tasted like Tang being used as Orange Juice in Screwdrivers, running out of Club Soda before the final two days at sea and then trying to substitute bottled water, not having enough servers so they could offer and get mixed drinks in the Dining Room, not to mention their inability to even keep water glasses refilled. A Balcony Cabin where if you sat in a chair on the balcony you could not see the water since it has a metal wall instead of glass - CLEARLY should be advertised as Obstructed View. Common area Restrooms that are few and far between compared to other ships we have been in, and which are not cleaned often enough. Read Less
6 Helpful Votes
Sail Date: January 2019
This is the worst cruise I have ever taken. Our experience started as soon as we entered our stateroom Mold all over shower Toilet brush holder was full of dirty water with human waste floating The previous cruise the women ... Read More
This is the worst cruise I have ever taken. Our experience started as soon as we entered our stateroom Mold all over shower Toilet brush holder was full of dirty water with human waste floating The previous cruise the women had her monthly friend and left rements of her cycle on the floor. It took them 1.5 days to fix this. I had one person just shake his head and his response was thank you for your suggestion. I almost blow a gasket I went down next day and had a manager come to the room and show him. The sent us a cheap bottle of champagne with chocolate covered strawberries that were not ripe. The buffet was great for breakfast but was the same menu for 7 days lunch was the same except for the carving station changed and the pasta dish. The main dining room was horrible. Food was worse then Denny’s The crew would come out and sit in smoking area, occupying seats and not even offer them to passengers. Ports of call were to short so u really couldn’t enjoy the islands San Juan 5:30 pm til 1:00 am I would rather go on a raft then go on this ship. Read Less
2 Helpful Votes
Sail Date: December 2018
We will ignore the onboarding process (1.5 hours) - it was a Christmas cruise afterall and people were excited to get onboard at the same time. However, once onboard, there was confusion as people were standing at the point of entry and ... Read More
We will ignore the onboarding process (1.5 hours) - it was a Christmas cruise afterall and people were excited to get onboard at the same time. However, once onboard, there was confusion as people were standing at the point of entry and staff were not dealing with the congestion. The elevators closest to us were not in service (and remained out of service for the whole cruise). The real issues for us started when we arrived at our cabin (9066) - there were dead flies in the cabin, heavy staining to the sofa, bed cover and headboard, carpet not cleaned properly as there was debris under the bed. The balcony had cigarette butts and ash so clearly had not been cleaned. We asked for our cabin to be changed but were told there were no other cabins (and didn't we realise this was a Christmas cruise!!). Children were not in control and staff happy for families to be in every bar with children sat at the bar or running around in bars where drinks are served in glass rather than plastic in rough seas. So a real safety issue here as staff chose to complain to passengers like us (with no children) rather than dealing with the situation. Public areas such as toilets and buffet were not always clean. Food was average (but we were aware that this might be the case) but overall, too many staff that were new or did not know their ship and so could not be helpful, staff over run with too many people arriving at one location at the same time (restaurants - people deciding to eat outside their agreed dining time and therefore wanting to get seated later). Unhelpful reception, poorly maintained facilities (elevators, toilets, stairways, some bar areas and telephone systems). I accept that others will have had a different experience but dirty cabins and public areas are never acceptable, selling balcony cabins as suites are poor practice and there can never be any excuse for allowing people to run around uncontrolled, especially where safety is involved Read Less
Sail Date: December 2018
We took a 7 days eastern Caribbean cruise out of Miami and by day 3 when we got to San Juan we where about to get off the ship and fly back home. The ship was dirty and it looked like the public areas had not been cleaned in weeks. There ... Read More
We took a 7 days eastern Caribbean cruise out of Miami and by day 3 when we got to San Juan we where about to get off the ship and fly back home. The ship was dirty and it looked like the public areas had not been cleaned in weeks. There was trash everywhere and the restrooms where do disgusting that you could smell the pee by walking near them. The food was horrible. The buffet was the same food everyday, nothing changed and it was bland and tasteless. The staff was RUDE! I called guest services to complain about the people next door that they where in the balcony at 3am screaming to people in other balconies and I was told “So? What do you want me to do about it?” In addition, we where never greeted on board, until the third day that the host from the restaurant talked to us. She was great -Lydia was her name. The only kind, warm and compassionate crew member. We take about 8 cruises a year and we like to relax and read a book or two. Something that we where not able to do. Food was so bad that we could wait to get to the ports to go eat. We actually lost weight in this cruise. On the positive note, the shows are amazing! Read Less
1 Helpful Vote
Sail Date: December 2018
We recently sailed on the MSC Divina from 12/20 – 12/30/18. The price was fantastic and it appears that they are trying to break into the US market but like anything you get what you pay for and in our case, this was the worst cruise we ... Read More
We recently sailed on the MSC Divina from 12/20 – 12/30/18. The price was fantastic and it appears that they are trying to break into the US market but like anything you get what you pay for and in our case, this was the worst cruise we have ever been on and we have been on a LOT of cruises! This was our first experience with MSC Cruises and will most likely be our last. When we made the reservations during Memorial Day, we had a very pleasant MSC travel agent assist us (Lori Segal). When I tried to contact her a couple of weeks later with a few questions, I never heard back. About a month later she finally emailed me back and said she had been out sick. Later still, I received an email that she was no longer with MSC, from Lisa Mazuz. Does no one pick up and respond to agent’s messages when they are not there? After getting frustrated with not hearing from her, I waited on hold for over an hour (no exaggeration) and finally was able to speak with Patrice Burke. She tried to assist me but I found out later that she had actually cancelled our cruise and our shore excursions. So again I had to hold for over an hour to get this straightened out. This should have been enough to tell me that this cruise was a mistake but no we persevered. When we arrived at the cruise terminal (as Black Card Status) the girl that checked us in, gave us our keys and nothing more. Normally we get a map of the ship (which we later found out that other guests had been given) and they take our credit card information so that we are all set up. Instead, once we were on board we had to register our credit card at a Kiosk. I was OK with this, even though it was another step that could have been avoided; however, at the end of the cruise as we were trying to depart, they made us turn around and go back to the Kiosk to pay off a balance. Why did we have to register the credit card if it was not going to be used to pay off the balance? This was so ridiculous and my husband was irate – per his comment “this was the last nail in the coffin”. In addition the ship has no ATMs and the only way you can obtain cash is to get a Cash Advance at 5% so make sure you have plenty of cash as some of the shops on the islands do not take credit cards. Concerning the Cabin: When we finally got to our cabin, in Bella Class, we discovered the smallest cabin and balcony that we have EVER had. It was the size of a postage stamp. There was hardly any room in the closet, the drawers were too small to put anything in. There was no table in the room to put food/room service, etc., on. No couch, no chair – only a small ottoman to sit on in front of a makeup mirror. The shower design was ridiculous – you could not take a shower without the water running out on the floor and you could not get in or out without hitting yourself with one side of the door or the other. The deck chairs were not adjustable and were extremely uncomfortable. Again no table. The bed was made up with a regular sheet on the bottom, instead of a fitted sheet and it kept coming undone - under the bottom sheet was a nasty, pelted mattress pad that was just disgusting. The TV in the room was so small that my husband could not make out anything on it from his side of the bed (and we are not talking far away). There was no bar soap in the shower or sink and the liquid soap did not foam up or make us feel clean at all (we had to wait and buy soap on one of the islands). We did not have hot water in the shower until the 2nd to last day! Concerning the Activities On Board: Other than pool activities, there really was not much going on. We are used to having shows, lectures, activities or something in the atrium, at least on sea days but no! If there were any slot tournaments or other specials in the Casino, they were not well advertised and we did not know about them. The theater did not offer any cocktail service, there were no cup holders in the seating, etc. The shows were horrible!!!! They had Opera one night (I did not hear one person say that they enjoyed any shows), they force fitted a show called the “Christmas Witches” for Christmas Eve, that had nothing to do with Christmas. The male singers were terrible. They did a show called “The Show much Go On” with songs from Queen, the female singer was fine but the guys sounded like cats being choked. We went to the “Afternoon Christmas Trivia” on Christmas Eve only to find out it had nothing to do with Christmas! We went on a Celebrity cruise for Christmas two years ago and the entire cruise was very festive. Not so on this one. Concerning the Food and Dining: We were supposed to be in 1st seating, but when the travel agent cancelled our cruise and we had to rebook, they put us in 2nd seating. I called several times and was assured that we would be moved to 1st seating; however, when we checked in – our cards had us in 2nd seating and we had to wait about a half hour to talk with the Maitre’d to get the seating changed and it did not happen until the 2nd night. We were with 10 other people but we could not sit near any of them, we could not even get a special table to be together for Christmas dinner. Our very first meal in the main dining room (the Black Crab) took us over 2 ½ hours to get our food. On later nights, after having complained we were able to get in and out in 1 ½ - 2 hours. The food was terrible everywhere. This is no exaggeration! Very little selection in the Buffet (if it were not for pizza we would have starved). They actually charged extra on the main dining room menu for certain selections! The only specialty restaurants were Sushi and Italian. We actually tried the Italian one night (Eataly) it was terrible. My Carbonara was so dry you could not eat it and the bacon smelled terrible. My husband’s steak was too tough to cut. The waiter was rude and kept calling my husband “Chief”. When the Maitre’d came over, he kept apologizing and wanted to give us something else. But at this point we had given up. He asked us to complete a comment card which we did, we can only hope someone will take appropriate action. The hostess told me I could take my wine with me when we left, but the waiter chased us down and told us we could not take the glass out of the restaurant. On one of the special nights in the main dining room, they had Diver Scallops as an appetizer and warm water Lobster as the main course. We were finally thrilled with the menu; however, when it came out the Scallops and the Lobster were so overdone and rubbery, everyone at the table (all six of use) returned them both for other selections. We had lunch in the main dining room one day and that was enough. We ordered Clam Chowder and when it came out, it was Gray and smelled like rotten fish. I tried the Shrimp Ceviche and it was terrible, tough and smelly! It is really bad when even the wait staff try to get you to stay away from some of the dishes! On “Italian Night” they did a presentation on the center stage and said “And now for your first surprise – join us with a toast of your Lemoncello” Of course no one had lemoncello to toast with and then they went around the room with FAKE cakes! Concerning the Ship’s Design: This ship was not designed for relaxation, comfort or elegance….There we no shady spots to sit out on deck. You had a choice of sun, smoking, by the pool or in the enclosed pool area with no breeze, no deck chairs anywhere to enjoy a good book in the shade. The bar stools in every single bar/lounge were terribly uncomfortable. There is no place to put your feet and they sit off center. The Eataly restaurant (one of the specialty restaurant) had plastic chairs!!!! When we came back from shore excursions there were empty bins designated to put your “hand towels” in – of course no one was given a hand towel to use or put in the bins. Definitely an Italian Line: All announcements were in seven different languages, it took forever for the announcements to be conveyed. I tried to order a Chocolate Martini one night and ended up with a Margarita first and then a Mojito second. English is not well understood by any of the staff on board. The phone announcements (when you try to set an alarm or are on hold for room service) are all in Italian, we had no idea what was being said. All of the medication and toiletries for sale are all in Italian and the music on most shows was in Italian. TV in the room had very little on it in English and if you wanted to watch a movie it cost $9.00! Bottom Line: The Staff were friendly and tried really hard. They were overworked (not enough staff) and were not well trained in any of the services that were offered; e.g., dining room, bar, etc. If MSC wants to be successful in the US Market they need to make a LOT of improvements/changes. We have taken the time to give detailed feedback, we can only hope it will make a difference! And the kicker of them all is that MSC indicates on their shore excursion tickets that they are NOT responsible for the excursions!!!! Read Less
3 Helpful Votes
Sail Date: December 2018
The absolute worst vacation you could inflict upon yourself. It all began when they charged multiple of my credit cards 6 times for the trip and told me each time it didn't go through, although all of my banks confirmed it ... Read More
The absolute worst vacation you could inflict upon yourself. It all began when they charged multiple of my credit cards 6 times for the trip and told me each time it didn't go through, although all of my banks confirmed it cleared. It took a literal fight to the death to get any of my money back. I should have known then to cancel the entire thing. Their website is atrocious - couldn't book any excursions on their site and when I called for help they said to wait until the site was back up. It never was. My partner tried to purchase a bottle of champagne for our arrival and the website wouldn't process the order. When he called, they said they would tell the ship ahead of time to help accommodate us. There was no champagne and no one knew a thing about it. MSC had a special way of making you feel invisible and insignificant during the one time of the year that you are spending your hard earned savings to enjoy yourself. We actually anticipated taking our bags with us on one of the islands and letting the cruise leave without us while we enjoyed freedom and good food before flying directly home. The Drink Packages So you've prepaid for a drink package and feel excited to enjoy. Don't try to get someone's attention for a drink, as they drop eye contact and walk away to avoid you... over and over again. Like their commercials where they show you drinks being brought to you poolside? Good luck with that! You have to order at the bar and it takes at least 25 minutes to get someone to cash you out, if they let you have the drink you want. Bye bye sunshine time. What they don't explain well is that you will have to pay 15% of every drink you order from your package on top of that. If you order a Jack Daniels and coke, they will calculate them separately and you will pay 15% of a can of coke, plus another 15% for the Jack Daniels. Don't try to order a cocktail - unless you want to order gin, champagne, lemon juice, and ginger beer all separate. They would not mix it for me and told me I couldn't have it. They did however bring me all 4 glasses separate for myself to mix and charged me 15% of a markup price for each individual ingredient. Every bar sets a different price of each drink so you never know if you'll be able to have what is offered or what your 15% service charge will be. One evening, we ordered a Jim Beam and coke, which was clearly outlined as part of our package. The bartender said we couldn't have it and we showed him the pamphlet. He stamped away to show another worker and then begrudgingly made it. We ordered an Irish coffee and the same bartender ran coffee through the old unchanged coffee grinds on the barista machine and gave me what tasted like liquid cigarettes. When I told him I couldn't drink it, he stormed out and literally disappeared for the rest of the night into the back room. The Dining We paid extra to have a better dining time, yet we were placed in the early dining time with no one that would allow us to change it. Imagine this - you are out on an island in the sun and sand, then must be back on the ship by 6pm. But the issue is that dinner is right at 6pm. So you have to leave the island early to get showered and dressed before they serve you awful food. We opted to skip this dinner when we could to enjoy the islands as the food was unworthy of a cafeteria. I was served the same "dessert of the day" for the entire 10 days. I asked every day if there was a new dessert and he said no. It was literally the same cake, as it got harder and harder as the trip went on. I asked for some raspberry sauce to help make it easier to eat, but the waiter told me there was none, even though raspberry sauce was on my partner's dessert. The same food you are served in the dining room is the same food in the buffet, one day later from leftovers. There is no 24 hour food or drink. During Christmas, the waiter poured our table champagne. One woman barely got a swig and asked if he could please pour a bit more in. He said no and that is was complimentary and walked away. During Christmas dinner, our server gave us turkey dinner which was from a turkey crown and the slices were small and almost see through. One member at our table only got 1 slice instead of two. I had one piece that was so yucky it wasn't even edible. I ordered chips and salsa in the Sports Bar and only received 8 chips total to accompany the salsa. (Photo evidence) We only had 3 food options - 1 buffet, 1 Sports Bar (filled with children) and The Black Crab Dining Room for breakfast, lunch, and dinner. We tried to go in the Villa Rosa for any other meal and they said we were assigned to the one dining room for all meals. You will pay extra to have any gelato and many places will charge you for a regular coffee also. Our waiter Ryan did not smile one time during the entire vacation. I was given a gluten free lunch box to help me when on island to have food options. I was excited to receive a sandwich and maybe some fruit or chips. The lunch box was plain crackers, a plain muffin, and tea cookies. Who eats that for lunch? The head chef should be insulted by what he serves. He is unfit to feed low income inner city hospital food. Room Service I requested room service breakfast for the following morning for 9 am. At 10am, I called to check on it and they told me I already received it, which I had not. They told me I must not have been in my room, which I was. They then delivered it to me 30 minutes later after slamming on my door out of anger, and the woman admittedly told me that they delivered it to another room. The cleaner in our room accused me of throwing facial tissues in the toilet, which I had not. Said he inspected the toilet and that if I continued this that he would report me and charge me $300. I again said I had not even used the tissues, but he was adamant. The cleaner will disturb every attempted sleep in and nap you get a chance to take by slamming on the door at random times. When you don't answer, he keeps at it. When I did answer he simply said, "Do you want anything?" Yes - a nap. The Ship We arrived at the port to check in and the agent told us that they gave our room away to someone else. Then she gave us tickets to the correct room and said nothing further about it. She then gave us check in documents in Spanish and said thats all she has left. We told her we don't speak Spanish and she said there was nothing she could do. Our tickets told us to board no earlier than 4:15 pm. When we arrived, we had a sheet on our bed explaining how the ship cabin was open and ready for 1pm and that there was a poolside welcome bbq and live entertainment. We were not even allowed on the ship for this time so this was infuriating as we spent the day at a restaurant nearby to kill time and spending money on food and drink. They make a mandatory meeting occur as soon as you settle on board where they force everyone into a room to try on life jackets. Then you leave in long lines and backed up elevators. They never tell you any safety info or where the life boats are. The elevators are so fast that if you are any older than 18 years old you will not make the doors before it is off to the next floor. The customer service people are the most vial folk on the planet. When you ask a question, they say "I don't know." and then expect you to walk away. The night before we left the ship we asked for times for disembarkment so we could plan ground transport. We were told "I don't know..." and then she went on to insult my partner's ethnicity. Only one hour later, documents were passed out on each door with this timing, so she must have had this and known. They charge you $12.50 per person per day for this undeniably awful customer service. We were unable to secure a spot on a sunbed near a pool area during the entire 10 days on the ship due to others putting towels down at 5 or 6 am, and then sometimes never showing to use those sun beds. We had so lay in various creative spots. The hot tubs towards the back of the ship were so cold my teeth chattered. The Garden Bar and Pool which are adult only have a constant waft of sewage from the ship. The design of the ship is so poor that you have to take multiple elevators at different sections of the ship to move from floor to floor. Balconies get no sun as there is a roof over each balcony. Went to play bowling in the Sports Bar and card what charged twice for a broken machine. Had to call 3 times to get a refund. Each time they said they would and they did not. It's like a job keeping on them to do their job. I received a slip in the room for a massage promotion of 50% off. I called to book it and they would not let me book it and tried to up-sell me to another day when the promotion wasn't running so I would pay 100%. I said no, I want to book the promotion, and they proceeded to try to put me down for the day it was not available. I had to literally hang up. Any yoga or health classes are for a fee. Entertainment The entertainment on the ship is so bad that you actually feel insulted and cheated after every performance. The director of entertainment should be left on a faraway island. There are NO PROPS - much less props than an elementary school play. There is no live band. There is no use of the lighting packages on stage, only a spot light and lighted stairways that change colors. There are barely any costumes let alone costume changes. They rewore Halloween costumes as witches for the Christmas show. The lead singer Roberto Cavallaro should not have been permitted into a high school musical, let alone lead every production. He has an unmistakable lisp that comes through in his songs. His tribute to Queen and Frank Sinatra made them turn in their graves. A fellow audience member sang over him the entire Frank tribute in order to drown him out in the theatre. During a pirate fight scene, he ruins the entire show flow when breaking into "You Raise Me Up" by Josh Grobin. He is an insult to the arts community. He too should be left on a faraway island. Mediterranean Shipping Company's Cruise lines are just as bad as their shipping service which was in the news this week for dropping 270 containers of valuables, vehicles, antiques, and hazardous materials into the ocean during transport. Steer clear. Read Less
1 Helpful Vote
Sail Date: December 2018
We had the opportunity to try a new cruise line at a reasonable price with a group of friends so we decided to give it a go. WHAT A BIG DISAPPOINTMENT. EMBARKATION: There was absolutely very little help or none at all in assisting ... Read More
We had the opportunity to try a new cruise line at a reasonable price with a group of friends so we decided to give it a go. WHAT A BIG DISAPPOINTMENT. EMBARKATION: There was absolutely very little help or none at all in assisting on the embarkation. It was extremely crowded with the people hearded like cattle. There was a 6 family group of us which included our son-in-laws dad who required the use of a scooter to get along. There was no way that the would have been able to maneuver around a winding line of over 300 people. After a search, we found someone to ask for assistance and were told that we could move forward into a side line which wasn't well documented. We finally made it through that nightmare. SANITATION: After sailing on 15 cruises, we had seen sanitation improve greatly on the ships throughout the years requiring sanitation dispensers around the dining areas and various other locations and requiring the use of them as people walked in. No such thing on this ship. There were sanitation dispensers at the entrance to the food, however, there was no one insuring that they were being used. Many times, they were not working or didn't have any sanitizer in them. There was no warm water in the restrooms to insure clean hands and noticed many people walking out without even washing their hands at all. We’ve seen the crew wiping down walls but never the handrails on the stairways or walkways. FOOD (BUFFET): The food in the buffet was the poorest ever seen. There was little variance in the selection. It was basically the same for lunch and dinner which included hotdogs, hamburgers, chicken, and pizza. There was a carving station, however, when I stopped to investigate, the chef had a hard time trying to slice whatever meat he was carving at the time. Needless to say, I walked right past. There seemed to be no organization to the buffet as to the layout of the food. If you wanted a salad, you had to wonder around several stations to find your condiments. Several of the passengers were rude and seemed to cut in line at their own convenience. FOOD (BLACK CRAB); Rather than fight the unorganized crowds at the buffet, we ate the majority of our meals in the Black Crab. Unfortunately, this was slightly a step above the buffet. For breakfast, we always had to ask for water and coffee. The service was not what you would normally expect at a sit down meal. We were at a table of six and had placed our orders. Five meals were delivered and I patiently waited for my eggs and bacon. After waiting at least 15 minutes when everyone was almost done with their meal, we finally grabbed the attention of a server. Shortly thereafter, he brought me salmon and cream cheese which I definitely did not order. He returned later with my eggs after everyone else was done eating. On another occurrence, my wife received her eggs (just 2 eggs) and asked where the potatoes and meat were since the menu said that eggs were included with potatoes, meat and toast. The server informed her that potatoes and meat had to be ordered separately. After telling him that the menu said it was included, he began arguing with her and telling her that she was wrong. We called a supervisor over and he clearly stated that it was included when eggs were ordered as stated on the menu. He had the server come over and apologize to my wife for basically calling her a lier. I don’t know if the underlying fact is that the staff needs a lot more training or if the supervisors have to be more involved to insure things are moving smoothly rather than just standing around doing nothing other than appearing busy. ENTERTAINMENT: Very little variation in the entertainment onboard. Every night was performed by the ship crew. Same acrobatics over and over with singing. Got tired after watching a few nights. DISEMBARKATION: Another nightmare. We carried off our luggage to avoid the huge crowds at the end. Once again, no guidance, just follow the masses. After departing the ship, were told that Americans and Canadians get into the left line and all others into the right line. What we didn't know that after moving an hour in line, the left line led into a single elevator while the right line led to the escalator. No attendants at the end of the line to direct you to your choice. Now people were positioning themselves which was total chaos. Thank goodness we finally made it off the hell hole and never to return. Overall the ship was beautiful with plenty of areas to sit and relax. In addition, this had been one of the smoothest sailing ships we were ever on. Unfortunately, this goodness does’t outweigh the bad. Read Less
1 Helpful Vote
Sail Date: November 2018
Same food at buffet everyday which consists of roast chicken, vegetables, some awful tasting rice, hamburgers, French fries, and hotdogs for lunch and dinner. The same shows as 2 years ago with all the same performerd. There was a very ... Read More
Same food at buffet everyday which consists of roast chicken, vegetables, some awful tasting rice, hamburgers, French fries, and hotdogs for lunch and dinner. The same shows as 2 years ago with all the same performerd. There was a very small TV in room like a computer monitor that didn’t always work. Thanks The food in the restaurant was bad as well. The only food we liked was the pizza and the gelato. The price was reasonable but the food service for breakfast was lousy and I had to ask for orange juice 3 times before I got any. It started for the very beginning when we didn’t get the drink package we ordered and had to wait in line for an hour and then they scheduled us for Dining time. I don’t think we’ll go back on MSC again. The music they had onboard was just jazz and nothing very good. Read Less
2 Helpful Votes
Sail Date: November 2018
We chose this cruise so that other family members could afford the cruise. We also wanted the destinations on this trip. Embarkation and disembarkation were smooth. The ship has a very pretty decor and was very clean. The food was ... Read More
We chose this cruise so that other family members could afford the cruise. We also wanted the destinations on this trip. Embarkation and disembarkation were smooth. The ship has a very pretty decor and was very clean. The food was terrible. Actually terrible is an insufficient description. The only thing worse than the poor quality of the food ingredients was the incompetence with which it was prepared. Items ordered from the menu may or may not match the meal that was served. Do not order any soup; they were inedible. Only the pizzas were okay, except when the toppings were burned. The noise level in the dining room made conversation almost impossible. The chairs and tables were so crowded that the waiters had difficulty serving. The employees were cheerful and hard working even though their work load was about 20% higher than at other cruise lines. The entertainment was good, although there was no orchestra or scenery. The shore excursions were good and the cost was reasonable. This cruise line allows smoking and smoke is omnipresent. No effort was made to keep the port side of the promenade deck smoke free, even though there were 17 smoking receptacles on the starboard side. My wife and I are retired, have no small children and have more than 50 cruises with 5 different cruise lines. We will not travel with MSC again. Read Less
1 Helpful Vote
Sail Date: November 2018
MSC offers some of the lowest cruise prices around. After 11 days on the MSC Divina, I know why. If you're considering a trip with MSC, review these points first! Waiter training: Even though English is not their first ... Read More
MSC offers some of the lowest cruise prices around. After 11 days on the MSC Divina, I know why. If you're considering a trip with MSC, review these points first! Waiter training: Even though English is not their first language, waiters should know all the food items that appear on the menu. Our waiters did not know the difference between Canadian bacon and regular bacon, and did not know what cantaloupe was. The attitude of most waiters on board was very poor. Whenever we made a request, they made it very clear that we were imposing upon them. For example, I ordered wine with lunch and when it came 20 minutes after the food and I inquired about why it had taken so long, I was told that there were many people to feed and the waiter had to stand in line and wait for the wine. There was no apology and the waiter made it clear that he felt I should not have asked the question. When we asked for salted butter, the waiter acknowledged our request and left, never to return. When I requested olives in my Bloody Mary, the waiter laughed and rolled his eyes. Even though I assured him I was not kidding and I wanted olive, they were never delivered. Another time, I requested green olives and got black olives. This kind of problem occurred at every meal. Forced set dinner seatings: No other cruise line has ever forced us to sit at the same table, at the same time, every single night. We were stuck with a waiter we did not care for, we were stuck listening to the same screaming child at the next table every night, and we missed the opportunity to meet different people. Sanitation: Instead of ensuring that all passengers entering the buffet used hand sanitizer, staff simply stood by as most of them walked past the hand sanitizer dispenser, which was troublesome to operate. Many people who did try gave up. Staff should dispense hand sanitizer to all passengers entering the play buffet as it is common practice on other cruise lines. There were no hand sanitizer dispensers near the elevators, as is common practice with other lines. In the fitness center, there was a sign requesting that people spray down equipment, but there was no spray. Sanitizing wipes should be distributed throughout the fitness center as is done on other cruise lines. Entertainment: Trying to get by with the same set of performers and no set changes on an 11 day cruise does not work. The set that is used every night back-lights performers with the lighted stairway behind them so that they appear almost as silhouettes for most of the performance. This was by far the worst entertainment we have experienced on any cruise. Food: The food quality was much lower than we have experienced on any other cruise line. While some dishes were generous portions, particularly meat dishes, many of the fish dishes had exceedingly small, thin, dry portions. Surprisingly for an Italian ship, the pasta was largely tasteless, except for an excess of salt. The shrimp fetuccini I was served had exactly two very tiny shrimp in the entire dish. Free drinks are not free: You will be forced to sign charge slips for a few cents “gratuity” every time you have a drink, a cup of coffee, or a bottle of water. This was extremely irritating. It was a lot of paperwork and hassle. I wonder if MSC has calculated the labor cost in processing all of these ridiculously small charges? Too many people for this size ship: The buffet was chaotic and overcrowded. When passengers must wait 20 minutes for an omelet every morning, one would expect the line to provide more omelet stations. They don’t. The dining room was overcrowded. The tables are so close together that the waiter bumped me every time he squeezed between my chair and the one from the table behind me. In our case, they also crammed seven people on a table that would have been tight for six people. We were literally knocking knees every night. Stateroom: The stateroom was approximately the same size as balcony staterooms are other cruise lines, but there was substantially less storage space. The bathroom, however, was very well-designed and the shower did not fog the mirror. Don’t expect hair conditioner or hand lotion to be provided. They are not. When we requested these items, we were flatly told they are not provided. Read Less
2 Helpful Votes
Sail Date: November 2018
2nd time cruising on MSCDivina. The first was wonderful, this time, horrible. We had several encounters in the dining room where we didn't get what we ordered, our party of 6 didn't get served at the same time where some were ... Read More
2nd time cruising on MSCDivina. The first was wonderful, this time, horrible. We had several encounters in the dining room where we didn't get what we ordered, our party of 6 didn't get served at the same time where some were done eating while others hadn't been served. Too many inexperienced servers and assistants. Lots of not so tasty food too. The buffet was better, but nothing to write home about. Pool service was almost non-existent, more like get your own. The assistant manager of the jewelry department was downright rude and should look for a job where she doesn't interact with the public, as should several other staff members. Too many inexperienced servers and staff. On the other hand, Maria from excursions should be given a massive raise and train some of the other staff how to be courteous and provide spot on customer service. Take advantage of the free facial on deck 5. Read Less
2 Helpful Votes
Sail Date: November 2018
Chose this cruise because of the itinerary as we had always wanted to visit St Maarten. The price seemed good and the ship looked gorgeous( which it is) However thats where the niceties end. One passenger commented that it seemed like it ... Read More
Chose this cruise because of the itinerary as we had always wanted to visit St Maarten. The price seemed good and the ship looked gorgeous( which it is) However thats where the niceties end. One passenger commented that it seemed like it was a training ship because very few of the crew were polite, smiling or capable in fact on the day of one excursion one French female crewmember was SCREAMING at the passengers to go to the deck above 5 when in fact we'd been told go exit the ship on deck 4, we were all escorted by another inexperienced looking crew member to deck 4 to exit the ship. She still couldn't help herself and barked orders to the passengers, to cover up her screw up. We were amazed there was no caribbean night but there was an Italian night ( go figure) we were cruising the caribbean afterall. Staff treated some passengers differently to others ie less respectful. The main restaurant was like a free for all but at least our restaurant Seashore was beautifully decorated and the food delicious I also think we must have had the only 5 star waiter Gerald Garcia who was so welcoming, professional and amusing whereas most of the staff looked disinterested, overworked and kept getting things wrong. Our cabin 15123 was in a good viewing position but the scraping of chairs from the restaurant above was a nightmare along with the Spanish family next door whose only way or communicating with each other was to shout and slam furniture around. God only knows what was happening underneath as there was an infrequent boom boom boom. Reported these problems to 'customer relations' and apart from mentioning they would look to retrain ( looks like there was no training at all) NOTHING was done. Our ship was filled with a high proportion of Latin customers who seemed hell bent in getting into everything first and as loudly as they could. In the main restaurant there was a decent choice of food, but it would not rock anybodies world. Overal this operation was amateurish at best several passengers openly saying service terrible and they would never sail with them again. Neither will we Read Less
6 Helpful Votes
Sail Date: September 2018
We went on a 7 night cruise and first on board experience was so bad when we waited in line to get WiFi. The lady was so rude and after waiting in line for 30 mins, she just left. We figured it out ourselves and bought a package for $100 ... Read More
We went on a 7 night cruise and first on board experience was so bad when we waited in line to get WiFi. The lady was so rude and after waiting in line for 30 mins, she just left. We figured it out ourselves and bought a package for $100 for 2 devices and WiFi didn’t work well most of the trip. The entertainment was the same every day with the same people different songs different props. Most other cruise ships have varieties of artists and entertainment. Sit down dinner and lunch was a fiasco. We had requested late dining but they seated us at 5.15 for dinner. When we went to change it, we had to wait aside in another line to be seated if a seat became available. Our neighbor guest found a piece of plastic and another dinner guest found hair in her food!!! When she told the waiter he apologized but the other people above him just took some information from her and didn’t do anything about it. Although it’s a huge ship, there was nothing to do. No activity or fun games. It was a boring trip and a waste of our time and money. We’ve cruised 7 times so far and this was the worst! Read Less
6 Helpful Votes
Sail Date: September 2018
Worse cruise EVER!! Huge waste of money!! Staff very rude EVERYWHERE!! Very under staffed for the amount of people on the cruise!! Entertainment sucked!! Nothing but a bunch of Opry music in different languages! Had to beg for clean linen. ... Read More
Worse cruise EVER!! Huge waste of money!! Staff very rude EVERYWHERE!! Very under staffed for the amount of people on the cruise!! Entertainment sucked!! Nothing but a bunch of Opry music in different languages! Had to beg for clean linen. Salon ruined my hair!! Had to have it colored three times to fix what they messed up then and now my hair is fried!! Still got charged for the cut even though they screwed my hair up!! Food sucks!!! Hot tubs close at 9:00!! Room service is not complimentary. Beds feel like boards!! Hard to find anyone that speaks english!! Guest service not helpful. Rooms were stuffy hot at night. No storage space in the cabins. Only three pools on the whole ship and they were super small. The only thing we enjoyed about the cruise was the ports. I have sailed with just about every cruise agency and have never had this bad of an experience!!Will NEVER go on MSC Again!!!! Read Less
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