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14 Helpful Votes
Sail Date: March 2016
We have been on a couple of previous cruise ships but first time on MSC. During the day you cannot find a lounge chair anywhere on the ship and that’s because a lot of space is wasted for the yacht club that is half empty. I ... Read More
We have been on a couple of previous cruise ships but first time on MSC. During the day you cannot find a lounge chair anywhere on the ship and that’s because a lot of space is wasted for the yacht club that is half empty. I can’t believe they are building next few ships and they are inventing new stuff but they are also repeating a lot of mistakes. If you have money for a yacht club you should go on Regency or Azamara cruise. So basically if you are not in yacht club you are treated to 3rd class on this ship and that’s why it is the way it is. Food is very average like a 3 star hotel although that is just my guess, for lunch good junk food selections in the buffet which for me was easy and convenient to just grab and leave. People are always hungry, the buffet area is always congested. We were two adults and two kids 10 and 7 and my 7 year old enjoyed the kids club Vacation is what you make so we did have a great time but we will not go back to Divina. Photo Shop on the last day is a disaster, you have to stand in a long line just to find out that a big photo is $30 and the small $25 but if you buy more you get discounts but why can’t they just post that, after collecting all the photos you have hardly any time to choose photos, so forget it, we got angry decided to just buy two instead of 10, their lost. In the dining room they are serving food same as the buffet just that they put it on the plate for you looking better lol It is a family cruise as kids under 11 are free so for the price we paid it was great for us. Also this is a very first place that I can remember where they do not serve smoked salmon in the buffet for breakfast, I have been to so many resorts and it was always there but MSC Divina nope, I was sick of their breakfast selection by the end of the week, could not eat anymore eggs or bacon, nothing else much there, their pastry terrible. Their plastic overused plates and cups in the buffet were also not very appealing. What we did like was their coffee and Alaska cake on one of the formal nights in the dining room. I think everything I have read here before that was negative I should say it’s true but you just have to avoid it or make the best out of it, this cruise did not ruin anything for us I just think it could be a lot more better. On the last day I also notice that the crew behaviour changes, they just don’t care anymore because you are leaving the next morning. In the piazza gets very boring and other bars are overcrowded, not enough music and fun stuff in the evening. No problem with our cabin, always ready for us twice a day. Water is expensive on this ship, they don’t provide that unless you have all-inclusive that is not worth it with the kids as there is no way they will drink $139 each worth of sodas or cocktails, they each had 5 and it was enough, we wanted to buy a drink package but you are forced to buy one for the kids and it adds up to way too much than what we would consume. Around 10:30 pm they serve pizza a very thin crust pizza, it is good, we had that once but people rush in there as if they did not have dinner at all, it looks hilarious. All the pools on the ship are salt water and my kids did not like the ocean in their pool. Now this was the very first ship were I could not see anyone forcing us to wash our hands or use hands sanitizer, on Princess cruise they supervise that by the entrance and same on Royal Caribbean. My husband once encountered a crew member coming out of the stall and did not wash his hands so my husband asked him and all he got was a just a look from him as he was leaving, so there you see. This ship is 90% Asian crew and a lot of them are man and this is just extra info if you must know. We arrived late around 3pm for embarkation and there was no line-up which was nice but their first seating dinner starts at 5:45 but later in a week we could see people arrive all up to 6:30 for their dinner as second seating doesn’t start until 9pm I think. We bought our drink vouchers on line prior to cruise and nowhere we could see where you get them, you think maybe they are already on you sea pass but nope, you have to pick those up on floor six in the casino, we also had 7 bottles of wine for dinner for each night and those did not come together and on the first day we kept asking the waiter about this as casino told us that those we get in the dining room but the waiter kept us waiting my husband had to go and find them himself, by the entrance to the dining room he finally got them, we waited forever. Read Less
12 Helpful Votes
Sail Date: March 2016
MSC DIVINA I want to all the show on 7 day cruise and want bingo three time and the casino three time . Villa Rosa hard to find but very good but not perfect. Buffet is great juice are ok. Gelato are great and so is the soft ice cream. ... Read More
MSC DIVINA I want to all the show on 7 day cruise and want bingo three time and the casino three time . Villa Rosa hard to find but very good but not perfect. Buffet is great juice are ok. Gelato are great and so is the soft ice cream. Fooseball tournament was good , table tennis was awesome and sport court was nice. Eataly the specialized dinner the best part was the chicken and bacon caesar salad and the chocolate birthday cake as well. Bad stuff Toilet too loud Lock of the stall don't work Not enough stall in my public rest room except deck 6 by the theater . No pasta bar at night or midnight sandwich . Not enough time to do everything . Don't put hard boil egg in meat loaf it ruined it and 1 desert i didn't like at the dinning room was the special cake with white icing i don't like. Evaluator door on deck 15 door kept open and close....... On the last night Thing I miss to do on the boat The pool, jogging track, simulator 1 , 4 d theater and the slide Read Less
14 Helpful Votes
Sail Date: March 2016
I can truly say that I absolutely loved my vacation on MSC Divina. The people there, the staff, the bartender's, the music, I can go on! The entertainment kept me smiling, the Comedy shows kept me laughing, and the Disco kept me ... Read More
I can truly say that I absolutely loved my vacation on MSC Divina. The people there, the staff, the bartender's, the music, I can go on! The entertainment kept me smiling, the Comedy shows kept me laughing, and the Disco kept me dancing till the night ended. Out of all the cruise lines I've been on, I have enjoyed this one the most. The only con would probably be the food, I expected it to be a little better but I honestly don't want to complain. Our stops were in St. Thomas, San Juan, and Nassau. We took an excursion in Nassau, saw gorgeous coral reefs, and had very helpful snorkel tour guides. The shows made my jaw drop each time, the vocalists, the dancers, I was speechless. If you step off of a cruise ship on the last day, and already feel nostalgic, you know that you had a great time on that cruise. I would like to thank everyone on the trip, for it was certainly memorable! Read Less
3 Helpful Votes
Sail Date: March 2016
We have cruised with many cruise lines and this was by far the worst experience. you were not even allowed to take on board water or soft drinks. you had to pay for almost everything. the service was awful and slow. the food was average ... Read More
We have cruised with many cruise lines and this was by far the worst experience. you were not even allowed to take on board water or soft drinks. you had to pay for almost everything. the service was awful and slow. the food was average and the buffet was only warm with pasta, pizza, burgers etc. the ship looks wonderful but a lot of the ship was reserved for select passengers. I would recommend looking at a different cruise line and enjoy your holiday. It appears to us that this is the ship that they send staff for retraining as they they were discourteous and not help full at all we asked our steward for ice 5 times and ended up fetching it from the buffet and fetched it ourselves. we should of read some of these reviews about the orchestra before we booked. we asked for compensation from MSC but they say there is no problem with the ship. Read Less
5 Helpful Votes
Sail Date: February 2016
First - this is an Italian operation in the US, with international crew and Italian style restaurants. The cabin attendants are very service-minded, the shows are fantastic. So far, so good, but... PRICES: espresso+caffe latte for 9usd ... Read More
First - this is an Italian operation in the US, with international crew and Italian style restaurants. The cabin attendants are very service-minded, the shows are fantastic. So far, so good, but... PRICES: espresso+caffe latte for 9usd at sea - while the same cost max 5usd in Italy?!!! WINES: mass-produced wines (Mondavi woodbridge, negociant chateauneuf,...) at 3 Times' retail priced mixed with a few quality wines - when they are available. SOMMELIERE: Smug reply when I wanted my Mondavi CS for 55USD decatned: "no ones ever decanted that wine..." Ooops, the Sommeliere where referring to the cheap style Mondavi for 12 USD - the other one was not available UNAVAILABLE WINES: So I tried ordering another quality wine - sorry, out of that. This was repeated 5 evenings out of 7, ending with both me and the Sommeliere almost laughing when I took up the wine list - would anything listed be available? RESERVATIONS: Prepare to fight for your rights: ordering the cruise we selected the first seating as we have small kids. Embarking, we found we got the late. At the reception desk they said they could do nothing - talk to the head waiter. So we did. He couldn't do anything, and recommended us to go the reception...! We did, and while waiting, the line behind us grew with other passengers having exactly the same experience. OFFICERS: While the crew truly does what they can to help, the officers seems... reluctant to take ownership of issues. The restaurant seating was just one example. (Two years earlier, on another MSC cruise, in the wine bar(!) we were given a wine glass with lipstick on (!!!). The wine moment left, and we wanted our Money back. Only after a frustrating 60minute discussion MSC agreed to withdraw the transaction. STRANGE: The ship offers a coffee bar, a wine bar, different restaurants but they all offer exactly the same drinks. Nothing extra in the wine bar, no better coffee in the coffee bar - why distinguish between them? (Well, I exaggerated. Apple juice can only be found at the sun deck on floor 14...) EXCURSION: The shopping excursion (56USD/head) starts 7:30 and will take you to Art Deco Miami (30min) and then to a shopping mall. The time at the shopping mall is restricted to 2 hours, taking you to the Airport by 2:30. Very expensive time... CONTROL: Sulky borrowed for excursion returned and signed in same day as borrowed. However, four days later the crew calls up and asks for it. FINALLY: I can fully understand that this 3500 passenger ship does take on Groups. It is though a pity that the information about hardrock trips/religious trips, or other interest Groups does not reach us other passenger Groups in advance. I have seen others complain about this too. Read Less
14 Helpful Votes
Sail Date: February 2016
First time on MSC was disappointing. MSC follows the same business model as the airlines: Maximize profit while minimizing customer service. Crew: Some of the crew would go out of their way to make your trip pleasant while others ... Read More
First time on MSC was disappointing. MSC follows the same business model as the airlines: Maximize profit while minimizing customer service. Crew: Some of the crew would go out of their way to make your trip pleasant while others would not lift a finger to assist. My wife was ill one morning and I had asked for a cup of soup from the dinning room, which was being served, to take back to the cabin. The response was NO and that was the end of the conversation. I had watched others request items and they would never return. I suspect some of the crew had cognitive and social deficits. One thing I will mention I found some of the passengers were very rude to the crew which was inexcusable. Safety: Give them an F. Coming back on board from port the person ahead of me set off the metal detector twice. On the third attempt the crew member shrugged his shoulders and let them through. They could have easily come on board with a weapon. The Pantheon Theater was a death zone for some. The little time we were in the theater 8 people fell unassisted to the floor (steps at the bottom of the theater). One person did a face plant and broke his glasses and hurt his nose. A repeat passenger said this happens every year yet there is no signage to warn passengers. In the buffet someone had spilled a drink on the floor and not one crew member, even though they noticed the spill, stopped to clean it up. A bad cold and pneumonia was going around which is not unusual on a cruise. However, on past cruises crew members were stationed by the hand sanitizer dispensers encouraging passengers to use especially ones located at the dinning areas. I found 30% to 40% of the dispensers either empty or broken. Not one crew member encouraging us to use them. Environment: The temp on board was on Arctic Blast for the 7 day cruise. Dang that ship was cold especially in the Pantheon Theater. People were wearing jackets to keep warm. Went up to the buffet at 10:00am for a cup of coffee and found the floor filthy with litter, food and spilled drinks. Food: Some of the meals were very good while others were average. Same as I have found on other cruises. Entertainment: Myself as well as other passengers commented they were disappointed with the quality of the shows. The large screen by the pool played MSC ads, which gets boring after a couple of hours. The best part of the trip was meeting other passengers. Made some life long friends on board. Conclusion: I would rather make a reservation on the SS Minnow with the Skipper and Gilligan than cruise on MSC. Read Less
6 Helpful Votes
Sail Date: February 2016
we just did back to back cruises on the Ms Divinia. it was the eastern and western Caribbean and I have to say that the cruise(s) were absolutely fabulous. this is a beautiful ship and all the crew were very helpful and courteous. I have ... Read More
we just did back to back cruises on the Ms Divinia. it was the eastern and western Caribbean and I have to say that the cruise(s) were absolutely fabulous. this is a beautiful ship and all the crew were very helpful and courteous. I have never been on a cruise ship where the customer service was open 24 hours a day, they do everything they can to make your vacation an excellent one. I read many complaints about the ship before we left and I have to say I was very nervous, but they were all just hot air. the food was good, and for those who thought there wasn't enough, duh, you could ask for more, however, we found the portions were more than ample. in addition, there is always the buffet that also had very good food. someone said the food was all pasta, not true, at the buffet they do have a pasta bar but there are plenty of other options, in the restaurant, theres pasta if you choose it, there were many other options. I never ate pasta once in the restaurant, our cabin was very nice and roomy . the glass shower was very nice, the room service was excellent and our steward made sure our room was clean and tidy everyday. we were never wanting for anything. I would definitely recommend this cruise line to all my friends, and as with any vacation, or cruise, go in with an open mind. it is different than a carnival cruise, and each of these cruise lines has its own positive and negative things. This was our 8th cruise and definitely one of the best we 've been on. It should also be noted that we were travelling with friends, one who has mobility issues, she had a handicapped room which was very spacious, the halls were wide enough that there was no problem for her to get around in her scooter. there are also lots of handicapped washrooms available on the ship. all the washrooms were very spacious and clean. Read Less
53 Helpful Votes
Sail Date: February 2016
This was our first cruise on MSC and the Divina. Based on some of the reviews I have seen I was not sure that we booked the right cruise but was I surprised! I am a Diamond Plus member on RCCL, Elite Plus on Celebrity and Elite on ... Read More
This was our first cruise on MSC and the Divina. Based on some of the reviews I have seen I was not sure that we booked the right cruise but was I surprised! I am a Diamond Plus member on RCCL, Elite Plus on Celebrity and Elite on Princess. We have sailed on over 80 cruises so I know what I am talking about when I say this cruise was great! They had the best shows, (production shows every night), that we have ever seen at sea. Sure they used a sound track but the main parts were sung by real talented singers and what a performance they did. If they wore disguises we might have had the 4 tenors onboard, they were so good! The rooms, (we had a balcony), were bigger than the competition and came with a bath tub. The ship was beautiful, clean and the crew gave very good service! Food was very good and similar to the competition in the Caribbean. Was everything perfect? No! The embarkation was very disorganized and took some people hours to board. We were Black Voyager Club Members, (they have a loyalty matching program), so we did not have any issues checking in, boarding or disembarking. The buffet was laid out well but not managed properly. They closed sections early and caused traffic jams. The ships layout was similar to Princess but with more elevators, (thank goodness). We missed the last port because of weather and the inability of tendering but they have taken care of this problem by building a dockable island of their own in the Bahamas that we be open next year. Read Less
6 Helpful Votes
Sail Date: February 2016
This was my first cruise. We arrived at the port at 11:30 using Jiffy Jeff transportation. Well The terminal was packed as it was a partially chartered ship most of the group (claim 800 people) many of which were arriving together on ... Read More
This was my first cruise. We arrived at the port at 11:30 using Jiffy Jeff transportation. Well The terminal was packed as it was a partially chartered ship most of the group (claim 800 people) many of which were arriving together on multiple buses. We went into the terminal an saw a sign "boarding will be delayed". Come to find out the prior cruise was "Holy Ship" a chartered techno dance music cruise an they apparently had too much fun with multiple people being arrested, slight damage to the ships as they said but I didn't see anything wrong other than some TV's an framed pictures weren't level. Also they had to have a crane take down the stage they brought with them from the pool deck. We finally boarded around 1:45 an went straight up to the buffet on deck 14. Food was good the entire trip buffet and MDR. My only issue was portion sizes were smaller than expected. 10 small raviolis does not make an entrée but that's just my opinion. Meats were cooked well as were the fish pasta and PIZZA!!!. We were allowed into our cabins at 3:05 an dropped off our carry on bags then went to explore the rest of the ship. One thing many didn't like was the aft elevators only went to the Villa Rossa Restaurant and not the Black Crab on deck 6 which confused a majority of the older people who got very upset they had gone down then have to go back up an over an down again in another elevator. First two nights at dinner we watched people come in 10-20 min late because of it. Now as for dress code at dinner - Personally I found it a joke that my in-laws who have been on MSC before claimed EVERYONE dresses up. Well that sure was NOT the case for our cruise. many men did wear jackets but I'd say it was only 50-60% majority did like me dress shirt tie wth nice pants. The only people we saw turned away were a family who showed up at 6:55 when 1st dinner was 5:45 an expected to be seated. St. Thomas we docked at Havensight which was nice for shopping and had plenty of taxis available to get into town if you weren't willing to walk. It wasn't very hot maybe 70 at best when we first got off but was mid 70s by the time for all onboard. San Juan was much warmer and before we were let off they announced the pier would be shut down due to another ship coming right across from us at 11:45am so they could do all the ropes without passengers being in the way. Well the ship ended up coming closer to 12 an they shut down the pier for a good 30-45min maybe even an hour as they couldn't seem to get the ropes how they needed to be. If you are going to take the free trolley around town I suggest going to stop #14 across from the CVS right on the main road same side as the pier. Stop 1 was a madhouse but we got seats since we were on early due to boarding at 14. We skipped Great Stirrup Cay due to poor sea conditions the tenders weren't able to handle safely so we ended up with a 3rd sea day an the crew scrambled to get entertainment available. We ended up going extremely slow an sometimes stopped for a while since we couldn't go back to Miami early. As for entertainment the dancers, musicians and acrobats were all very good my only issue was the stage lighting. we usually sat towards the middle/ back (bottom of the steps) and the steps on the stage were too bright yet the rest of the lights on the performers were too dim you couldn't really see the detail in the costumes or their faces. (IMHO). Debarkation was smooth we had to go to the theater at 8:15 but we ended up being allowed off at 8. Inside the terminal it was like the airport with rows of conveyor belts all marked with colors of the tags. Small issue with some of the other passengers we had 2 colors as we were two different cabins yellow an pink. Well we had found the pink bags instantly an dragged them to the yellow area, many people were so rude thinking just because we had pink bags it was the pink section which it wasn't and clearly marked it wasn't. One guy threatened to fight an employee because nobody told them they were waiting in the wrong area. HELLO the big YELLOW board over the conveyor belt kinda gives the answer. We got our bags went down the short hallway quickly went through customs as we didn't purchase anything expensive an were out waiting for Jiffy Jeff within 30miin of getting off the boat. Read Less
9 Helpful Votes
Sail Date: February 2016
Was on the the Divina Cruise for a week and was disappointed. The embarkment took almost 2 hours. One of the people in my group was held in a holding area for 3 hours due to a problem with her identification she had. They made her wait ... Read More
Was on the the Divina Cruise for a week and was disappointed. The embarkment took almost 2 hours. One of the people in my group was held in a holding area for 3 hours due to a problem with her identification she had. They made her wait until they were able to get someone to approve her to board while everyone and workers had all left the check-in area and they finally let her board. We were later informed of law enforcement's were on the ship because they has problems from the previous cruise. We also had law enforcement's on come aboard on the 3rd day of the cruise. The food in the buffet was warm to cold and the dinners were mediocre at best. The waiters in the dining room most of them did not understand English and if you wanted to change something to the meal they did not understand enough to make the request. Our cabin was clean but I did hear some other cabins were not as good. Did not need to attend the entertainment onboard as we were with a very large group that provided their own entertainment in the lounges. Which who were not part of our group were able to enjoy the entertainment when they played poolside or late at night. The disembarkation went well enough we were the last group to leave the ship. Read Less
17 Helpful Votes
Sail Date: February 2016
Went on the Feb 13-20 cruise on Divina. We have a 7 month old and this was our 10th cruise and 2nd time on MSC (Poesia out of Miami prior a few years ago). This cruise was dominated by our new child (who all the staff was super nice to), ... Read More
Went on the Feb 13-20 cruise on Divina. We have a 7 month old and this was our 10th cruise and 2nd time on MSC (Poesia out of Miami prior a few years ago). This cruise was dominated by our new child (who all the staff was super nice to), but we did have help in the form of grandparents and brother's family. We had a good time overall, and find really good value in MSC. By that I mean, I don't think any thing is perfect and would probably enjoy an NCL cruise more, but I'd have to pay 50-75% more than what I paid for a balcony on MSC and we had kids sail free so mine and my brother's kids were cheap to add. Embarkation: First, I have to give credit to Top Shuttle. My wife insisted baby girl gets a car seat for transport and I insisted not to lug ours around. Top Shuttle provided one for free and were very prompt. $60 from MIA to POM, and another $60 back. The booking process with them was somewhat awkward, but they were at the airport and port within a few minutes of us calling and saved me from bringing the baby seat! We got to the cruise terminal at about 11am and had been checked in quickly, by about 11:20. However, they held everyone in the waiting area until 1:15 not letting anyone onboard. Looooong wait with an infant. Everyone was assigned groups when checked in (we were #4) to get onboard, but it wasn't property announced which group was currently boarding, so there was a glut of people everywhere and it was chaotic. We didn't get to the buffet until close till 2pm. Definitely longest I've ever waited to get on and comfy and not a good job by MSC. By the way, the website and communication could be a LOT better prior to cruising as well. Website has real issues. Cabin: Big balcony, B2, 9th deck. Couch converted to bed as well. Really like the room, had minor wear but not a big deal. Cabin Steward was great and very understanding of the baby. Ship: Beautiful. A little confusing layout but not different from some Carnival ships I've been on. It was sold out, so was tight on sea days. Most passengers seem to be not from the US, which was different from the Poesia. Different vibe, but it was cool. Food: I thought it was fine. Not sure of the complaints on CC. Seems similar to other lines (though my brother's family thought it was better than the Royal ship they went on last year). Baked Alaska and Tiramisu were not to be missed. Peter, our dining room waiter, was good and threw on an extra lobster for everyone on lobster night though no one asked him to. Pretty cool. MDR is open every day for breakfast and lunch as well which is a plus, because the buffet was kind of hectic. Food at buffet was good, especially enjoyed the ethnic corner - didn't think the pizza was as good as some made it out to be - but, hey, all pizza is good, right? More for Less drink package is a bargain compared to other lines. Gym was crowded unless you went at off peak times. Liked that Casino was non smoking and my brother and I did well at Texas Hold em tourney. Seemed like there was less activities than some other lines during the day, but that didn't bother us. My 11 and 8 year old nephew and niece didn't like the kids club as they said employees there spoke Italian primarily. Really nice pools if you can find a spot. Entertainment was good, though my family didn't love the couple of shows that had signing that wasn't done in English. Other shows (Starwalker, The Mask, Treasure Island) the kids really liked. Great Stirrup Cay was cancelled due to weather (rough seas), we didn't leave for St. Thomas, but enjoyed old San Juan strolling around with the baby. Disembarkation was fairly quick and easy. Like I said, value is there. If you find other cultures, languages, different ways of doing things a hassle and not your style, then sit this line out. I think MSC will still get plenty of business from other nationalities who want to sail in the Caribbean anyways. And, at these prices, I'll keep coming too! Read Less
25 Helpful Votes
Sail Date: February 2016
We are a family of 5 - including a 9, 7 and 1 year old - traveling with a larger group of extended family of about 12. This was our first cruise with our children. We choose MSC as "kids sail free" was too good to pass up! We are ... Read More
We are a family of 5 - including a 9, 7 and 1 year old - traveling with a larger group of extended family of about 12. This was our first cruise with our children. We choose MSC as "kids sail free" was too good to pass up! We are easy going and our expectations for this cruise were mixed from reading some of the reviews before we embarked – we weren’t really sure what to expect. Embarkation sucked- long LONG wait time, but we found out later that the cruise before us was a party cruise that left behind some horrible damage & messes for the crew & authorities to deal with. The ship was great- beautiful, clean and well appointed. Our cabin had a balcony - 10th floor - no complains - with 3 kids we could always use more space however the room was a good size for a smaller family & our cabin steward always kept everything clean. Our 7 & 9 year old tried the kids club & didn't like it - I think there may have been some language barrier problems - but they said it was all "little" kids. They were happy to stay with us or hang out with their cousin on sea days, and thoroughly enjoyed exploring the ports (San Juan & St.Thomas) with the family. The food was enjoyable - we dine in both the dining room & the buffet - which was perpetually open. I appreciate the salad bar & the different grilled meat/fish everyday as well as the international section of the buffet. Service was great, the busboys had their work cut out for them with so many tables & people however a plate never sat for longer a few minutes before being taken away. Overall we found all the crew really sweet, great with all of our kids and very accommodating. The entertainment group was top notch we enjoyed trivia & the like most days. The entertainment that we went to in the theatre was also good (Michael Jackson review, Treasure Island & The Mask) & our kids really liked it as well. We really liked that the cruise was a real mix of nationalities - we meet interesting people from all over the world, and we liked that the cruise ship had more of a European flare rather than an American vibe. I would recommend this cruise to families with kids of all ages - looking for extremely good value. We have already book our next cruise on MSC's new Seaside and are all excited to sail with them again. Read Less
5 Helpful Votes
Sail Date: January 2016
we went on this cruise thinking it was wheelchair friendly the staff were very rude the only person that helped us was the cleaner I had to get my partner off the ship by myself twice as there was no one to help nearly lost him ... Read More
we went on this cruise thinking it was wheelchair friendly the staff were very rude the only person that helped us was the cleaner I had to get my partner off the ship by myself twice as there was no one to help nearly lost him overboard.the lifejacket drill was a joke,when you hear a certain noise you must go to your cabin an retrieve your life jacket do not use the lift then she spotted my partner an said I surpose you will have to .we couldn't get in the pools as they are 5 foot7 one end and 6 foot the following end an the steps are in the deep end.the disabled cabin was worse the only way you could tell it was disabled there was a seat in the shower it wasn't a none slip floor had we of known this we would of got a balcony cabin.we only paid to go on one excursion due to the fact when we went on the trip we had to get off at deck 4 others got off at deck 5 by time we got off the ship our group had disappeared I had to find someone who then accused us of being late which we wasn't we a just slower cause of the wheelchair no one waited they are more friendly off the ship than on it .if your a wheelchair user I wouldn't recommend this cruise it was an experience like no other.the dinning started off bad as soon as staff noticed the wheelchair they were mortified and our starter was missed the only good thing about the holiday was the places we went to an some of the other English on board . Read Less
7 Helpful Votes
Sail Date: January 2016
This was our 2nd cruise with MSC, having previously sailed on the Divina from Miami around the Caribbean in early 2014. We were attracted to the port intensive itinerary with no full sea days throughout the whole 14 day cruise. Embarkation ... Read More
This was our 2nd cruise with MSC, having previously sailed on the Divina from Miami around the Caribbean in early 2014. We were attracted to the port intensive itinerary with no full sea days throughout the whole 14 day cruise. Embarkation in Barbados was rather unusual in that there was no one from MSC to greet us upon arrival at the Port building and none of the usual queues of people expected when embarking a cruise ship. Port officials simply pointed to the ship and told us to take our cases up to the ship to embark. Upon reaching the ship our cases were taken for screening and we had to battle with passengers trying to get on and off for excursions whilst we handed over our passports and paperwork to security. After a few minutes we were welcomed aboard and 10 minutes later we had our cruise cards and were ready to find our cabin. A good start. The reason for the rather unusual embarkation procedures was explained to us by a waitress as we ordered our first drink on board. Only around 100 passengers were embarking in Barbados, the remaining 3,000 would embark at the weekend in either Guadeloupe or Martinique. More on that later. The ship, its outside decks and the public lounges are all in good condition and there are a good variety of bars on board. Due to the itinerary there were plenty of loungers available and the pools were relatively quiet until mid-afternoon. We ate breakfast and lunch in the buffet most days and the food was pretty good. Dinner in the main restaurant was a bit hit and miss. Our balcony cabin (11169) was a reasonable size and well maintained by our steward, although I had to request a change of bed linen after 7 days which is poor. The majority of passengers on board were French speaking and included a large number of natives from both Guadeloupe & Martinique. I think it is fair to say that some of these passengers had little understanding of cruise ship etiquette and this did spoil our enjoyment overall. Large groups spent hours in the buffet piling up their plates with food, and putting food into bags to take ashore on trips. If you sat at a table in the bar area on the outside decks you would likely be surrounded by a large group who would move chairs so that you were blocked in, or they would talk over you to people on neighbouring tables. This behaviour could be quite intimidating. Young children were taken in the swimming pool naked – and older children were unsupervised and spent all their time running and jumping in the pool annoying the other guests. The pool attendants seemed at a loss at how to deal with this behaviour and simply seemed to give up and move away from the pool area. Entertainment was certainly not geared towards English speaking passengers and most of the live music was terrible. Service was variable, we had a great waiter in the dining room and a few of the waiters and waitresses in the bars were friendly and efficient, but it was almost impossible to get a drink on the sun deck unless you went to the bar. Disembarkation should have been simple as there were so few people disembarking in Barbados, but we had a really bad experience. We went to the disembarkation meeting where the lady holding the meeting had the wrong information. The following morning our key card stopped working at 7.30am when we weren’t due to disembark until 11.00am. Two trips to reception and they couldn’t resolve this! There were only 2 groups leaving the ship, 11.00am for those making their own arrangements and 13.45pm for those with MSC transfers. We left the ship at 11.00am only to find my suitcase which was left outside our cabin alongside my husbands, was nowhere to be found. We had to wait another ½ hour for them to locate my suitcase (they didn’t seem too bothered about helping us as we had disembarked) and we didn’t even get an apology. All in all a good cruise due to a great itinerary and fabulous weather, but I wouldn’t cruise MSC again, service poor overall and English speakers were treated like 2nd class citizens. Read Less
7 Helpful Votes
Sail Date: January 2016
Upon arrival, after travelling more than 15 hours, we were constantly harassed by employees from MSC to sell beverage and other packages before allowing us to check-in. The check-in was very brief and we were given almost no information ... Read More
Upon arrival, after travelling more than 15 hours, we were constantly harassed by employees from MSC to sell beverage and other packages before allowing us to check-in. The check-in was very brief and we were given almost no information at all. Therefore we did not realy feel welcome, only a number. Travelling with our parents we found a note in the cabin that there was a problem with the luggage of our parents and had to report at the guest services desk. At the desk we were told they would send somebody straight away. Unfortunately that did not happen. After reporting a second time at the desk, we were told that an employee from the security department would come and escort us to the luggage. That took ages before he finally arrived. In the meantime we lost more than one hour, being hungry, tired and only wanted to unpack and go to bed. Apparently they claimed to see something suspicious in the luggage, but after searching the luggage found nothing. The telephone, the safe deposit box and remote control of the TV did not work in the cabin. After reporting several times at the desk, it was finally fixes after 3 days!!! Our excursions were booked several weeks in advance and payed for. MSC choose to cancel some excursions because there were not enough english speaking guests that wanted to do the tour. We received a letter explaining that the tour was cancelled. However received the vouchers for the tour in our cabin some hours later. Very confusing. Had to report to the excursion desk and lost more of our precious time. The English excursion that did go through, we were put in a bus with several other guests but with a Spanish speaking guide. After complaining at the excursion desk, we finally got hold of the supervisor after one hour. Again more of our precious time lost. Apparently with MSC they cancel English speaking tours whenever they do not have sufficient guests attending. Even when the tour is confirmed in writing before the actual cruise. MSC puts Spanish speaking guides on busses with English tours. The staff of the excursion desk did not even offer an apology and was very unfriendly. Having travelled with Norwegian Cruise lines, Princess Cruises and Carnival we found MSC staff very unfriendly. Not even saying goodmorning, ... after seeing some guest on the way. The excursion desk forgot to take the excursions from the invoice even after they were cancelled!!! For future guests: check your invoice twice! After our excursions were booked before the cruise and payed for, they changed the price and we had to pay the difference. They were not able to provide the tour at the same price as on our confirmation letter. The food is bad, bad, bad. Comparing to other Cruise lines, the food lacks presentation, taste, finesse ... We usually eat out in the main dining room in the evening enjoying being served. But we were forced to eat in the buffet restaurant, because the food in the restaurant was appalling. In the buffet restaurant you could at least see what you can get. So if you want to be treated like durt, feel free to book with MSC. Otherwise stay away! Read Less
5 Helpful Votes
Sail Date: January 2016
Customer service for this line is by far the absolute worst, from the time you get to port the line is absolutely ridiculous, their process is extremely slow and you don't even get to put your credit card info, that is done inside the ... Read More
Customer service for this line is by far the absolute worst, from the time you get to port the line is absolutely ridiculous, their process is extremely slow and you don't even get to put your credit card info, that is done inside the ship. The moment you get in the ship you notice the lack of personnel and the lack of enthusiasm on the ones you find. Our specific cruise had Def Leppard plus 8 other bands on board and this was something that was not disclosed to passengers that wanted nothing to do with rock and roll. I have no problem with them but traveling with two kids I was not pleased to find a long haired 60yr old guy wearing a banana hammock and "rolling" and a drunk guy over the loud speaker telling passengers the bands schedule and ending it with this is the ship from H... This is an isolated incident but speaks of the lack of concern to their passengers. The food... I spent 5 days eating nothing but pizza and bad burgers, the lines on the buffet are ridiculous because the do not open the whole restaurant, then the food is horrendous the only half decent things are the bland pizza with very little cheese and the cardboard burgers. The disembarkation process is a joke, as people approached the end of a 2 hour line guests were being turned around due to alleged open accounts that were simply their system did not work while out of the USA. Are you kidding me this is a cruise that is expected to go out on international waters and the cards were not working until back in land? There was really not much to do around the ship the spa had sauna and steam rooms but for a charge, this is something you get for free on other lines. They had 2 fooseball tables with no balls so I guess decoration and no one to ask because well crew is just bare bones. The pool is pretty small for such a large ship, although it is undercover and warm this was a plus. The casino was dead, no one playing and after playing for a while I realized why, the slots are not the best and the winnings reflect those of an empty casino, the staff also very limited and the ones there were pretty rude, oh and there is no more craps table. There is nothing but water if you don't get the drink package, and to get water you have to cross half the restaurant to get it (seems ridiculous). Hand sanitizer, something that I see all over other ships was only found at the entrance of the buffet/restaurant and at the entrance of the kids club. MSC has a beautiful ship, but no matter how beautiful you will not get me back. I sail 5-6 times per year and will continue to do so on Royal Caribbean, Celebrity, NCL and Carnival, never again on MSC not even a free cruise would get me back in there. Two good things I need to mention, shows were excellent, kids club was pretty good. Read Less
3 Helpful Votes
Sail Date: January 2016
The ship is nice and the balcony cabines are looking good also. The food was low cost quality. The strongest point of this cruise was the staff, with special remarks for Miguel, the waiter in cigar bar. Ship and entertainment ... Read More
The ship is nice and the balcony cabines are looking good also. The food was low cost quality. The strongest point of this cruise was the staff, with special remarks for Miguel, the waiter in cigar bar. Ship and entertainment information are delived on board daily. Trips organized are expensive and is better to do your own programm on each stop, according to your preferences. Dinning in a la carte restaurants is for people having patience to be served with medium quality dishes. Overall it wasn't bed, but didn't meet our expectations. Read Less
3 Helpful Votes
Sail Date: December 2015
First let me say that I have been cruising for more than 40 years now and my background is the travel industry so I’m quite confident I know what I’m talking about. I have sailed on more than eight different cruise lines in my life and ... Read More
First let me say that I have been cruising for more than 40 years now and my background is the travel industry so I’m quite confident I know what I’m talking about. I have sailed on more than eight different cruise lines in my life and will never sail with MSC again. MSC has moved the Divina into the Caribbean market to lure Europeans over to the Miami market and Caribbean cruises. If you are a US or Canadian I would highly recommend staying away from this ship. You are going to be surrounded by thousands of rude and obnoxious Europeans, many of which need to teach their children how to act in public. My son and I sailed the week of Christmas and it was without a doubt the worst shipboard experience I have ever been on. Do not get caught up in all the glamor and glitter of crystal staircases, pictures of Italian movie stars, etc. You do not spend your week sitting on the staircases and staring at pictures. The ship is poorly designed and all of the public areas are much too small for a ship this size!! All of the pools are way too small as well and I have never seen smoking allowed so close to the main swimming pool and deck chairs. The overall service at the various bars was extremely disappointing. It was laughable to sit at any of the bars and wait to be asked what you wanted to drink. Overall the food was average at best compared to other cruise lines I have been on. The service in the dining rooms was not all that bad but one would expect a better portion and quality of food at dinner….does dry lobster tail sound good to you? I was shocked to see the Divina allow people in the dining rooms for dinner wearing jeans, tee shirts, sneakers, kids with baseball hats on, etc. We tried the specialty restaurant one evening and unless you like sitting on plastic chairs, save your money. The Calmut buffet is without a doubt the worst designed buffet I have ever seen on a cruise ship. Not only is it a jammed nightmare but the variety of food was terrible. The food is not hot to begin with and until you find a seat it will be cold. They apparently don’t have hotdogs and hamburgers in Italy because they sure have enough of them in this buffet. Whoever designed putting the beverage stations in the buffet lines should be fired. I could go on but I think you get my point. The bottom line is this….MSC has clearly moved this ship to Miami in order to capture the European travelers that want to sail to the Caribbean. USA, and more than likely Canadian citizens, are an afterthought. Anyone that thinks this ship and service is nice has not experienced what a good cruise line has to offer. All the ships I’ve sailed on with Princess, Holland America, RCL, to name a few, are far better than this ship. Read Less
2 Helpful Votes
Sail Date: December 2015
Positive: The ship is beautiful Negative: General: Respect for passengers is non-existant: staff and crew are discourteous at best and often rude. (never holding a door; never stepping aside to allow a passenger to pass - ... Read More
Positive: The ship is beautiful Negative: General: Respect for passengers is non-existant: staff and crew are discourteous at best and often rude. (never holding a door; never stepping aside to allow a passenger to pass - especially around the buffet; frequently giving wrong information; not following through with promises made - customer service to send missing washclothes to cabin, never arrived); cabin steward service very uneven (one night - no washclothes; another night no glasses in bathroom); soap and shampoo dispensers a nice touch - except they aren't labeled as to which one is which; Shore excursions terribly disorganized. Time frames completely ignored. Dining: Dining Room: Menues extremely unimaginative. Preparation very pedestrian (food is tasteless); presentation banal; service unprofessional (our poor waiter had much more to do than one waiter could handle). All food served at room temperature - never an hot meal. Buffet: Same every day. food never hot. Lounges: Printed materials touted a '"Piano Lounge" - the image is a quiet place for a drink with piano music. The reality was two over-amplified country singers! Nowhere was there a place for a quiet drink in the evening. Entertainment: "Circus" act were great! One singer (tenor) is an outstanding talent - the other men are OK, the lead female singer is terrible (tone, intonation, dynamics, style) AND EVERYTHING IS OVER-AMPLIFIED!!! The accompanying sound track so loud that the singers are barely heard, and the singers over-amplified to a resulting level requing earplugs! MSC has a long and successful history of moving freight and should stick to it. As for understanding the passenger cruise business, all you offer is the superficial appearance of hospitality with NO understanding of the required service, grace, and attention to detail. Read Less
7 Helpful Votes
Sail Date: December 2015
...there are also good cruises, really good cruises, and really great cruises. This cruise on the MSC Divinia was none of those! OK, let's start with the positives. The MSC Divinia is a really beautiful ship. The public areas, ... Read More
...there are also good cruises, really good cruises, and really great cruises. This cruise on the MSC Divinia was none of those! OK, let's start with the positives. The MSC Divinia is a really beautiful ship. The public areas, the swimming pools, the dining rooms are all lovely; very European and very well maintained. I believe that this excellent maintenance is attributable to the truly excellent housekeeping staff (mostly Filipino and truly dedicated to their work) who patrol the ship and keep it sparkling clean. In fact, my cabin attendant was so good, so considerate, so thoughtful, and so on top of things that even though my wife and I were charged the usual $12 USD each per day for gratuities, I gave my cabin steward an extra $50 just for being so attentive to us. Then there was the entertainment. Although producing six different shows for six consecutive evenings is a monumental task for the most part they pulled it off. Of course, some of the shows were better than others. However, I do have to rate the entertainment as first class. It was most enjoyable and the productions and the talent were exceptional. So, housekeeping was great, the ship is beautiful, and the shows, for the most part, were stunning. That's about where this section ends. Now for the many, many negatives. As a veteran of cruising I am fully aware that cruise ship food is just a step and a half above that of cafeteria food. Although every cruise line endeavors to achieve certain standards for food excellence (or adequacy) let's face it, when you're churning out 30,000 meals for a week of cruising it's not going to be Bobby Flay preparing a personal meal you. Understanding that I must say that, with the exception of the pastry chef (whose croissants, pan au chocolate, mini-pastries, cookies, etc. were fabulous) the food was, on a whole, disappointing, even by cruise ship "cafeteria" standards. Food was unceremoniously dumped upon a plate and thrust in front of you by obviously overworked staff who appeared to have lost any desire or incentive toward excellence. On one evening the kitchen was performing so badly that an 8:30 PM second seating turned out to be a 4 hour marathon to complete dinner. Not only was there chaos and gross incompetency in the kitchen, but they actually ran out of pasta. No joke! An Italian cruise ship ran out of pasta. That, in a nutshell, was the story of the cruise. Just continuing and escalating incompetence from start to finish. One evening I ordered the risotto as a main course. I received a large plate with three tablespoons of gummy, pasty Arborio rice centered upon the disc. Nothing else! No garnish. No vegetables. No seafood. Not even a sprinkling of parsley. Just a ladle of overcooked rice. Really! On another occasion I asked for a Ginger Ale with my dinner. After about 20 minutes of waiting (again, not the wait staff's fault -- they were overworked and there were just too damn few of them to take care of 4200 passengers) a can of tepid ginger ale was thrust in front of me. No ice. Not even a glass. Oh, and the lemon that I requested -- forget that! Not a chance that that was coming -- ever! For subsequent dinners I brought my own can to the table; and my own glass and ice, as well. I am sure that the wait staff were not being difficult or inattentive, at least not intentionally. The soup was routinely tepid and the sorbet melted. Courses were poorly executed and served slowly. As I previously stated, the staff to passenger ratio on board the MSC Divinia was absurdly inadequate in every department. Overworked, understaffed departments do not make for a comfortable cruising experience and every department on board this ship seemed to have suffered from this common deficiency. Then, when you overlay MSC corporate's apparent lack of understanding as to how to address the US market, the situation on-board becomes a potential powder keg. You see, in the last week, I learned that there appear to be substantial cultural differences between the way Americans see the cruise industry and the way Italian cruise workers see the US market. From the point of view of an experienced American cruise goer I expect that when I am on a cruise and when I am paying top dollar for every little "thing" that I expect to enjoy on a cruise, the staff on that cruise line are there to treat my requests with respect and with attention. When I feel, as was all too often the case, that the (mainly) Italian staff considered my (paid for) requests to be an inconvenience and an annoyance, then I need to find another cruise line. No, I am not high maintenance. In fact, I'm pretty easy going the majority of the time. However, when I appear at the "customer (no) service" desk at midnight to let them know that the air conditioning in my cabin is not working, strangely I expect someone in maintenance to address that request. I do not expect to hear from the (Italian) customer (no) service person that maintenance is busy and will not be able to come to the cabin. I also don't expect to be looked upon with scorn and with derision when I insist that this is not acceptable (while we're in humid, tropical environment where in 1/2 hour a cabin goes from being comfortable sleeping quarters to becoming an oven in an hour). I also do not find it in the least amusing when the idiot suggests that (on the fifth evening of the cruise) that the reason that my room is hot is because I was so stupid that I left the slider to the balcony open. Truly, a clueless crew. I also do not feel that it is unreasonable to ask that I am actually given the vouchers (yes, they actually use paper vouchers on board!) for the coffee, soda, and wine packages that I have pre-purchased). Believe it or not, that fight remains unresolved (I'll have to take it up with my credit care company). Oh, and as for the "systems" on the ship -- in a nutshell, they stink! Anything IT related -- from linking a credit card to your account (yes, a manual process that YOU have to do) to their Wi-Fi connections (actually, the speed is pretty good, it's just that the connectivity and the processes are terrible), to their website (a primitive, non-intuitive mess of a website) are so sub-standard that it makes one wonder how MSC ever gets a package (yes, they are a cargo company, at heart) from one point to another. As for the lack of customer service, I have to speculate as to why it might be so that, by American standards, this crew comes off as inattentive and, occasionally, downright rude. I suspect that such is because of the vast cultural divide that exists between that which is considered "acceptable service" in the Italian culture and that which is expected by an American cruising public dropping 10 grand a couple on a cruise. I have learned that the Italian attitude, based upon my last week's experience, at least, is one of, "...adequate service is good enough." That is what they all appeared to have strove to provide -- adequate service. Americans, on the other hand, look for outstanding service while cruising. We expect, and we receive from the other cruise lines, exceptional service. So, MSC, unless you're willing to effect a total "see change" and to hire adequate crew, train them in the art of satisfying and meeting the expectations of the American cruising public, then maintaining that level of service -- a level of service for which we are willing to pay, and to pay dearly -- then please take that big, beautiful cruise ship of yours and head it back east to Europe where it can make you a return upon your investment because I can promise you that with all of the incredible, well received, caring, high-level competition that you are facing in the US market, if the level of service that my wife and I experienced on the MSC Divinia is any indication of the level of service that you expect to provide in the US market, once the word spreads (and it always does) you're not going to be able to fill half of the very nice cabins on that ship. Bottom line: I have too many cruising choices from really great cruise lines to ever again have to suffer another mediocre cruise on the MSC Divinia. Unless I hear otherwise from other experienced cruisers, I will never again set foot on an MSC offering -- even in Europe. My week on Divinia was enough to show me what MSC Cruises think of their passengers. Now it's my turn to, with my wallet, let MSC Cruises know what I think of them; and it's just not much. Unless and until MSC figure out the US market and address us in a way that Carnival, Royal Caribbean, Holland America, etc. address our market, I would strongly recommend that you look away from MSC Cruises and book elsewhere. Read Less
Sail Date: December 2015
Positives- It is a very beautiful ship, cannot beat any ship for the decor, art, lines, etc. Bar staff and entertainment was the best! The pool area was very nice, we enjoyed the hot tubs and the spa was very nice. Desserts ... Read More
Positives- It is a very beautiful ship, cannot beat any ship for the decor, art, lines, etc. Bar staff and entertainment was the best! The pool area was very nice, we enjoyed the hot tubs and the spa was very nice. Desserts on-board were great. We traveled with a group of friends and we were all able to sit together in the dining room. Note: Cruise Critic get together was second last day of the cruise and we were not respected. They made a point of us not writing negatives if one thing was negative. They gave us a small part of a lounge area and 45 people had signed up. No water or beverages were served. Opportunities: We upgraded o a balcony cabin and they gave us the smallest one. Meanwhile we met countless people who paid 299.00 or 399.00 pp and had much larger staterooms. We went to reception and they were no help even quite rude. They contacted Italy but we never heard back. The food was mediocre, we could not get coffee and cream, or bread with butter. No water was served and my table requested it repeatedly. We paid 1500.00 for the cruise and purchased the classic beverage pkg, so we were not 299.00 customers. We will be taking Celebrity in Europe in May, MSC needs to make changes and not excuses. Read Less
2 Helpful Votes
Sail Date: December 2015
I have a new appreciation for Celebrity now. I was on the MSC Divina, from Dec. 5th to 12th for a 7 day Eastern Caribbean cruise. With me was my wife, my mother (85) and my two granddaughters (9 and 12). I will start with the ... Read More
I have a new appreciation for Celebrity now. I was on the MSC Divina, from Dec. 5th to 12th for a 7 day Eastern Caribbean cruise. With me was my wife, my mother (85) and my two granddaughters (9 and 12). I will start with the positives first. The ship is gorgeous! The atrium is amazing and each of the bars, meeting rooms and venues is well appointed. I enjoyed the many pictures of Italian movies starts of the 50’s and 60’s scattered around the ship. The pizza in the buffet is the best! Almost worth the price of admission for just that! The shows in the Pantheon theatre are very good. A cut above the standard fare. Now for the not so good. This is probably not MSC’s fault but boarding sucked. WE arrived on our Hotel shuttle at 11 a.m. (The only time offered) and were checked in but forced to wait in a room that had not enough chairs for all to sit and was as cold as a meat locker. Not a good start. When we did board I was hoping they would greet us with a welcome aboard champagne but no, we didn’t even get a verbal “welcome aboard” just an employee who walked by and said “your rooms might be ready, go check”. She didn’t even offer to show us where to go. Other than our room steward and our waiter we found the staff completely indifferent. Not one took an extra bit of effort to make our vacation better. They just did their jobs. Getting on and off the ship was a pain. They often only had one line open for on and off! That meant you had to wait until he cleared the on line before you could get off and vice versa. The layout of the Dining rooms on the ship is a problem. I have seen this one before. The Black Crab dining room is located central in the ship on floor 5 and 6. It is a nice room but the location makes it impossible to go across the ship on those floors. To get to the other side of the dining room you have to go up to 7 and across. To make it worse, our stateroom was located in the front of the ship but we were assigned the Villa Rosa dining room at the very back of the boat. A long walk to dinner each night. The long walk only got us very average food. None of it was terrible but nothing was outstanding either. A gristle filled steak, an under spiced piece of fish. Pasta was good. The buffet food was again just OK but frustratingly the same, every single day. I like the fact that on Celebrity they change things up! I will say again that the pizza is fantastic. Our Grandkids tried the highly touted Kids Club but it didn’t really work. In the 12 year olds club it was mostly playing WII or X-Box. I am proud that my granddaughter realized that there are much better things to do on a cruise ship! For the nine year old the activities were geared much too young. All of the adults in our group got 12 free drink coupons. Cocktails were an average of $7.50 each beer was $5 or $6. I was told that the coupons only got me a cocktail! I could not get beer. Figure that one out? (You couldn’t get wine either) In our cabin there was a couch that pulled out into a double bed. WE need this for the kids. Guess what? If you pulled it out IT DIDN’T FIT IN THE ROOM! I am not kidding! The solution was to turn the couch each night against the balcony door and roll it out towards our bed thereby blocking the balcony access AND leaving no space between the two beds. This cruise is proof that any cruise is a good cruise. WE had fun. The kids loved the pools and the shows and the thrill of ordering what they wanted for dinner. They tried escargot and calamari and cold soups and lots of things they have never had before. WE had a great time at Coki beach in St Thomas. The snorkeling for kids was great and it is a very nice (but crowded) beach. In San Juan we went on a Rain Forest tour to El Yunke. Quite disappointing. A typical bumping around on a bus tour. WE missed Great Strirrup Cay because of a medical emergency on board. WE had to return to San Juan so the passenger could be taken off the ship. We went to Nassau for 3 hours instead. I am looking forward to our Celebrity cruise this April! Read Less
2 Helpful Votes
Sail Date: December 2015
Fancy Ship, nice pools and spas, decorated nicely for Christmas. Some staff very helpful specially our cabin boy and our waiters, others could be rude. the people at the service desk, not all but some were difficult, but did respond when ... Read More
Fancy Ship, nice pools and spas, decorated nicely for Christmas. Some staff very helpful specially our cabin boy and our waiters, others could be rude. the people at the service desk, not all but some were difficult, but did respond when you pushed them hard. Why is it necessary to get strong with them. One of their tricks is to say I'll be right back, go in back room and not come out, hoping you will go away. The captains cocktail party was just one big commercial with he and his staff having to repeat in four languages, how boring!!! They served either a fruit punch or a poor quality champagne. Those sitting with my wife and I said they would not sail again with MSC AGAIN THIS IS A PRETTY SHIP however there is room for improvement in other areas. We also noticed many people coughing, and sure enough the afternoon we got off we were coughing also. Is this a sick ship? Entertainment was very good but got old after a couple of days as the same performers just did the same thing wearing different costumes Read Less
5 Helpful Votes
Sail Date: December 2015
After reading the many negative reviews on the Divina I was a little worried about going on this cruise. I have cruised on all major cruise lines (Carnival, Princess, Royal, Disney, NCL) and I went on this cruise with the full knowledge ... Read More
After reading the many negative reviews on the Divina I was a little worried about going on this cruise. I have cruised on all major cruise lines (Carnival, Princess, Royal, Disney, NCL) and I went on this cruise with the full knowledge that this cruise was going to be different. I was not disappointed. I loved cruising on the Divina! Does it have issues? Of course, but then I ask which cruise line is really that perfect? Does it have towel animals and chocolate mints? No it does not but is that really a deal breaker? I don't think so!! What I did find was a cruise with an international flair. It was a lot of fun meeting people from all parts of Europe, watching quality Broadway type shows and shopping in boutiques that had different products than the mainstream cruise lines. This is my experience on the Divina Sailing of Dec 5, 2015. Embarkation Busy but I was onboard in approximately 20 minutes. Can't complain about that. Ship Beautiful, very clean a little confusing but once you figure out the layout it’s very easy to navigate around the ship. Pool area is beautiful but I find the activities area is very small. I did not like the fact that the 30 minute rule is not enforced when deck chairs are left empty for many hours with towels on them. Casino is great and it’s wonderful to be in one that is smoke-free. All the bars, lounges and the theatre are well appointed and very comfortable. Buffet Chaotic layout Hand sanitizers were in the wrong place. These should be placed closer to the food and not at the entrance of the buffet area. A lot of people did not even use them. I also watched people picking up food with their hands and the buffet staff did not do anything to correct this. You would think that if you went down on both sides you would find the same thing however you did not. For example, if I see breads or desserts on one side of the buffet I would assume that the other side of the buffet would have the same selections for these items but it didn’t. So in order to figure out what is being offered you have to first walk around the whole buffet area and then grab a dish and zig zag through the buffet areas to get what you want. Food Quality Buffet I would not say the food at the buffet was exceptional but it was good. The pizza and pastas were amazing. but I would single out the pizzas and the pastas. Dining Rooms The food in the dining room was again good but not exceptional. It was consistently lukewarm and never hot. I did not try any of the specialty restaurants, perhaps next time I will venture in there. Staff and Crew Buffet staff Hardworking. They were always cleaning tables once people finished their meals. Dining room staff in the Villa Rossa Waiters were wonderful. Very efficient and friendly. Never saw the maître d' nor the head waiter which didn't bother me but I know it bothered my table companions. Entertainment The best I’ve seen at sea. Beautiful shows and wonderful costumes. Entertainment at the Aqua Park was also a lot of fun. Excursion I took the St John Beach Tour. I will not be doing this again. It's a 4.5 hour tour but you only spend less than 2 hours on that beach. The rest of the time is spent getting there and back. Conclusion The Divina is a beautiful ship with opportunities for improvement. However, I do not think those improvements are serious enough for me to say "NEVER AGAIN". I will be cruising on this ship again. Read Less
10 Helpful Votes
Sail Date: December 2015
I'm not sure why some people give the Divina such poor ratings - other than the fact that perhaps they thought they were on an American cruise ship and therefore had incorrect expectations to begin with. We had an absolutely ... Read More
I'm not sure why some people give the Divina such poor ratings - other than the fact that perhaps they thought they were on an American cruise ship and therefore had incorrect expectations to begin with. We had an absolutely fabulous time and would have no hesitation on going again. We loved the international flair to this ship. We ate in the dining room for most of our meals and shared a table with Austrians, Germans, Ugandans, Australians, Bolivians, Brazilians as well as lots of New Yorkers living in Florida. We had a ball laughing at our own miscommunications and made some friends along the way! The announcements were in 5 languages, the first being English, and it was great to meet so many Italians (mostly crew). The serving and cleaning staff were from Romania, Indonesia, Phillipines and Honduras. We found them all to be very polite, EXTREMELY hardworking and efficient. Unlike American waiters that hover over you and ask you every 5 seconds if everything is ok (most annoying when you're trying to have a private conversation), we found this style of server most welcome. Whenever we needed something, we raised a finger or caught their eye and someone immediately came to meet our need. Our water glasses were filled as soon as we sat down, and when we asked for a refill, we immediately received one. All the place settings have 2 stemmed glasses, but as we didn't drink wine, we just asked him to fill both glasses with water when the dining room started filling up and the waiters got much busier. The food in the dining room was good, not fantastic or out of this world, but certainly very good. We did not expect to pay such a reasonable amount of money for a 7 day cruise and get haute cuisine worth 4 times the price. Apparently some people do. We ate well, appetizers consisted of escargot, salmon, chilled and hot soup, salad. Main entrees were swordfish, steak, a pasta dish, chicken cordon bleu, with a variety of vegetables/starch. Deserts included cheesecake, apple pie a la mode, on Italian night we had tiramisu, brownie mousse - a cheese plate followed by tea or coffee. Very nice! We ate at the buffet on the first day, which was excellent in the Manitou, because that's where the ethnic food was - but we couldn't find the ethnic food section again after that. Our late night snacks on the buffet were also good, chicken salad, cold cuts, good bread, desserts (even better than in the main dining room) and of course pizza. Which I didn't care for, but I heard lots of people raving about it. There was always lots of fresh salad, ample dressings to go with it. The coffee was strong (very European) and there were lots of tea, so if the coffee was too strong, it was easy to add hot water to it to dilute it a bit. Walk all the way to the back of the buffet as there is more selection (the children's corner always had salmon, or shrimp) and of course, the view AFT is the best view on the ship in my opinion. There were always clean tables and the staff did an excellent job of keeping everything looking clean - no small task with hundreds of people, some of whom didn't seem to understand basic buffet etiquette. We chalked this up to the fact that there are many countries that don't put food out on a huge trough for people to just graze over, and the concept may have been brand new to those used to eating in restaurants with servers, place settings, and an hour or two to enjoy a meal rather than the way, or the relationship with food, that we have in the U.S. The drink packages were very reasonable, prices were land based prices, and the drinks were not weak! We thought this was an outstanding value for money, based on other drink prices we've experienced on other cruise lines. The shows were great! There was one on embarkation day which kind of set the tone for the week. The one on Italian night was excellent, the dancers were PROFESSIONAL dancers, and the singers were ABSOLUTELY EXCELLENT. Some people complain there were no comedy shows (like on Carnivalized ships), but with all the languages on board, it's probably more efficient to stick with singing/dancing/acrobats to appeal to everyone on board. The Starwalker show on the last night, with Michael Jackson was also exceptional, although the strobe lighting was a bit too much for me. The theater is gorgeous, the stage was the biggest stage I have ever seen on a cruise ship, and the set changes were also very professional. One afternoon there was an opera - of such standard to rival any New York or London performance. I would go on an MSC cruise again just for the high caliber of the shows - and there was a different show every night for 7 nights! We drove to the port and parked at the Miami cruiseport having heard horror stories about the off site parking places. At twenty dollars a day it wasn't cheap, but it was safe, and very convenient (across the street) to the Divina. We arrived at 2 pm for an 8 pm embarkation - the lines were long. Next time we'll go a bit earlier (you can check in at 12) or a bit later. But we were allowed to go straight to our cabin - luggage arrived an hour later. We had lunch in the buffet as the dining room wasn't open on embarkation day. Disembarkation seemed a bit disorganized mainly because there were so many people standing around with suitcases. We were told to meet in the Casino at 7 am and we were off the ship at 7:45 am. It seemed a lot longer though like I said, because of the crush of people. I was disgusted at how rude some of my fellow Americans can be when they don't get their way, or when faced with someone with an Italian accent that they don't quite understand. Again, this is not Carnival, or Royal Caribbean so if you want a cookie cutter cruise experience, with comedy shows, marriage and hairy chest competitions, this is not the experience for you. Go with the correct expectations and you will have a ball. We went on excursions in Puerto Rico (to the rain forest) and in St. Thomas (up to the mountain top and to Blackbeards Castle). It was well organized and worth the money I thought not to have to hassle with driving ourselves, finding a reputable guide by ourselves, or getting lost in a different country. We used the Garden pool (fabulous!) and the Siren pool with the retractable roof - all saltwater pools that appear to be drained every night. Didn't use the Jacuzzis (don't like them!) but they seemed to very popular. I liked the fact that this ship didn't have an overabundance of college students, or small children (all still in school). There was plenty of dancing - and a nice age range of adults on the floor - from disco dancing to couple who obviously had some ballroom dancing experience. MSC also had some free classes where you could learn basics of Salsa and Merengua and Tango - and then go practice on the dance floor. There were often staff on the floor, helping to get the party started. Great fun, although the deck parties did seem to end rather early at around 11 pm. The public areas were all clean, spotless, all the time in fact. The only negative I can say is that sometimes the public restrooms were out of toilet paper. Maybe the attendant was out sick that day! Despite the fact that there were 4,000 people on the ship it did not seem crowded AT ALL (other than at dinner time). There were many times we had the entire deck to ourselves, or the entire bar (there are lots of bars playing live music), wondering where everyone was. And then we'd realize they were all looking at photos, or shopping, or swimming - but you get the point, we had plenty of space to ourselves to be alone. In summary - take some time to figure out if you want a European flavor and take an MSC cruise, we enjoyed ours very much and when we ran into folks at dinner who simply wanted to rant about something they didn't like/understand, we helped them realize they weren't on a Carnivalized ship and readjust their expectations. These people (staff) work HARD to make this a great cruise, but they're not over familiar with you in the first 5 minutes of meeting, which we found refreshing. They were polite and ready to serve, and we loved it. Read Less
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