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2 Helpful Votes
Sail Date: June 2019
We have sailed on more than 40 cruises over the past 20 years. Carnival, NCL, Royal Caribbean and MSC. MSC has become our favorite. We are lucky and have stayed in the MSC Yacht club and NCL Haven. I have to say comparing NCL Haven and ... Read More
We have sailed on more than 40 cruises over the past 20 years. Carnival, NCL, Royal Caribbean and MSC. MSC has become our favorite. We are lucky and have stayed in the MSC Yacht club and NCL Haven. I have to say comparing NCL Haven and MSC Seaside Yacht club there is no comparison. MSC is head and shoulders above NCL. This cruise was possibility the best yet. Food amazing, service amazing, staff amazing. Everyday the executive staff greeted us. Met the Captain 4 times by the end of the cruise he knew our names. Restaurant staff top shelf made us feel like they were waiting for us to arrive every night. Butler and butler assistant were the best. We were fortunate enough to have the same butler and assistant as we had the last cruise. Another great experience. Can’t say enough about MSC they are our go to luxury vacation Read Less
5 Helpful Votes
Sail Date: June 2019
“That was the s————- s—- show I ever saw…” This is a quote I overheard from a fellow passenger on the MSC Seaside during our recent cruise vacation, and I couldn’t help but think… “That sums up this experience ... Read More
“That was the s————- s—- show I ever saw…” This is a quote I overheard from a fellow passenger on the MSC Seaside during our recent cruise vacation, and I couldn’t help but think… “That sums up this experience perfectly.” I have to admit, I was going to use the famous quote from Charles Dickens, “It was the best of times, it was the worst of times,” but I didn’t want to be so dramatic. Let’s get right down to it. I traveled with a group of people on the MSC Seaside from June 8th to June 15th 2019. This was my second cruise, but the first with MSC. Boy, was I disappointed in this company. There was on SMALL thing that I liked about MSC. I will mention that before getting to the nitty gritty. I have a gluten allergy, and I felt as if the staff in the dining room was amazing with that. Plus, I got a little gluten-free treat every day in my stateroom. HOWEVER, the buffets, were lacking. Nothing was labeled gluten-free, so it was impossible to tell what I could safely eat and what I couldn't. So...that was it. The ports were nice, but MSC has nothing to do with the beauty of St. Thomas or the fun spirt in Nassau. That being said, if you are considering MSC, PLEASE, for the love of everything holy...keep reading. I would hate that someone else would fall victim to this horrendous company.... Booking -- How hard is it to book a cruise? We booked with a booking agent, and then we couldn't log into the website. MSC blamed it on website updates...for FIVE MONTHS???? Ridiculous. Once we finally figured out how to log into the most confusing website in the world, we noticed that our names were spelled incorrectly. "Okay, we will just call them..." Good luck with that! After several times of being put on hold for 20 minutes, 30 minutes, and more with no pick up, I requested a call back via the MSC website. That was about six weeks ago, my cruise has come and gone, and I still haven't gotten a call. Embarkation -- I don't have much bad to say about this. It was smooth...I would consider waiting in line for the next customer service representative one of the big highlights of my MSC Seaside experience...and no, I'm not being sarcastic. Nothing bad happened, so I'll count this as a win. Ship -- The ship is beautiful...yes. It's big, it's spacious, and it was clean...if you don't count the consistent nostril burning sewage smell that lingers in certain areas. Once you look past the beauty and grandeur of the ship, however, there are MAJOR issues. For example, on Deck 8, if you walk around enough, you will find the chair graveyard. There were approximately 12 deck chairs that had broken...yes, broken with people actually sitting in them. We saw one, average sized man, fall right out of his chair during breakfast when the chair broke from underneath them. Obviously this is a problem on the Seaside because there were a lot of broken chairs and a lot of pissed off people. Cabin -- Our cabin...9158...straight up...smelled like someone had peed all over the floor, let it soak into the carpet, and then placed the room in the hot, Caribbean sun for a week or so just to make sure that the odor would really stay in there. We DID complain about it, and our room steward sprayed something in there, but it only masked the smell for a short time. Dining -- My gluten-free food was good. They did cater to my needs. The rest of our group, however, didn't have the best experience all of the time. For instance, my mother's salad was in a bowl, and at the bottom of the bowl was about a quarter inch of water. Gross. Entertainment and Activities -- “That was the sh*ttiest sh*t show I ever saw…” I heard this as we left Country/Western night. It lasted a whole 15 minutes, and then it changed to latin night, with hours of latin dancing. The rest of the entertainment on the ship was poor, too. Nothing ever caught our eyes...or our ears, for that matter...and I was traveling with a group of about 25 people. I will give props to the Michael Jackson show...my second highlight of this cruise. It was pretty great. Service -- Here's where MSC really fails, flunks, falters, etc. The customer service is almost non-existent. The company simply doesn't care. We literally had drinks shoved at us, we had bartenders rolling their eyes when ordering simple drinks like rum and coke, and you just have to wait until they feel like serving you...oh, and don't be surprised if people who come after you get served first. It happened to us time and time again. Rajbir in the Jungle Bar was a great example of this. He caught my eye several times, and passed me over not once, not twice, but SIX times for people who came up to the bar after me. I finally had to say "EXCUSE ME" and he STILL didn't come to me. Another bartender, Reinan, stepped up and apologized for my wait, and said if I need anything else to please come to him...which I did. Some of these people really acted like it was a chore to serve. Well guess what? That is your JOB. If you don't want to be a bartender, then find another vocation. These bartenders also don't seem to know what they are serving. We got the MSC promotion "Drinks on Us." There are literally seven mixed drinks to choose from. it's not that difficult to get right. Vodka Lemon is one of the drinks. It's Bitter Lemon soda and vodka. Simple, delicious, refreshing. These people KNOW you have this drink package, and I can't even tell you all of the times that they messed that drink up by putting lemonade instead of Bitter Lemon, or Sprite instead of Bitter Lemon, or just plain club soda with a lemon...it was seriously mind-boggling. If you can't make the drink right, take it off the menu. Ports and Shore Excursions -- The ports were all fabulous, and I am not giving MSC an ounce of praise for them. They just chose where to stop. That's it. Good job at picking ports that every other cruise line also goes to. Here's your gold star for the day, MSC! Disembarkation --- This was the absolute WORST. After a week of misery and dealing with broken chairs, terrible customer service, and smell like pee and sewage, finally we could get off of this hell hole on water. The disembarkation is simple. You get a colored tag on your luggage, you go to that color area, and you get your suitcase. Easy peasy, right? Except when you have a red tag and your luggage is not in the red area. This is exactly what happened to me. We looked for about 15 minutes, and then asked someone. They didn't really care. The response was, "Well, sometimes the colors get mixed up. Look in similar colored areas." So, I did. We looked in fuchsia, brown, and purple...no luggage. I asked a second person. This person told me to "walk up and down all of the aisles to see if it's in another color." (Mind you, there are 5,000+ people on this ship, all with luggage...) No success there, so I asked a third person. He said the same thing...look in other areas. At this point, I started yelling to everyone, including my poor dad and some random people, about how much I hate MSC...and I meant it from the bottom of my heart. Yes, people stared, but I was done. I then went to another customer service rep. She said that it's possible the luggage is in the next area, which wasn't open yet. I asked when it would open and she said "Well, one person has the key, so it will open when he is ready to open it." At this point, it had been well over an hour since we had stepped off of the ship. About 10 minutes later, even as I huffed and puffed over this insane lack of customer service, the door opened. I pushed my way through the scores of travelers waiting to get THEIR luggage, and I saw my suitcase as soon as I walked in. Why? Because a bright red tag really stands out when it's in the light pink color area. I walked over and took my bag, and began to roll it out. My traveling companion was waiting for me, and as soon as she saw it, she gasped. I looked down and there was a HUGE dent in my BRAND NEW suitcase. If you thought I had lost my mind before, I hadn't...this was when I really lost my mind. I pushed my way back through and I was advised to go to this little desk where a woman was surrounded by people who had ALSO gotten their luggage damaged. I had to fill out a form, take photos, and she said, "Well, that luggage looks totaled." She gave me a card with some contact information on it, and said they would reimburse me for the damage, I just had to email them the information. So, I did...and this is the response I got back --- We are so sorry to hear that your bag was damaged during disembarkation. We make every effort to handle our guests’ belongings carefully and to deliver everything safely, so it’s disappointing that things went awry this time. As stated in our ticket contract, MSC is not liable for any damage to guests’ luggage. Now...here I am. Writing this review and trying to warn everyone out there about how terrible MSC was to us. I will never, ever, not in a bazillion years, EVER go on another MSC vacation, and I urge you to try any other cruise line in the world but MSC. My mom has gone on 16 cruises, and she said this was the worst out of every cruise she has been on. Read Less
12 Helpful Votes
Sail Date: June 2019
We just got off a week-long Eastern Caribbean cruise on the MSC Seaside. This was my third cruise (I’ve done Holland America and Disney previously) and my husband’s first. I’ll break my review into categories to make it easier to ... Read More
We just got off a week-long Eastern Caribbean cruise on the MSC Seaside. This was my third cruise (I’ve done Holland America and Disney previously) and my husband’s first. I’ll break my review into categories to make it easier to find what you’re looking for. THE SHIP The ship is absolutely immaculate. It is easy to navigate, super clean, and glamorous. There are TVs all over that have an interactive map, allow you to book shows, and show you daily activities. There are tons of lounge areas and bars, a little something for everyone. We never felt the boat rocking (our room was on the 14th floor). There are several pools. We actually had the best luck at the jungle pool. We also enjoyed the adults-only South Beach pool. The Miami Beach pool is packed most of the time. My husband and I both with there were more hot tubs, ESPECIALLY in the adults-only pool section. Hot tubs are typically overrun by kids. I also wish they stayed open past 9! FANTASTICA EXPERIENCE AND ROOM (14th FLOOR INTERIOR) With the loss of the 12 drink vouchers, Fantastica basically gives you the option of “better” rooms and dining time choice. However, our room location wasn’t anything special and we requested early dining and were assigned a 9:30pm dinner time. Yes, we could have changed that, but who wants to wait 45 minutes in the dining room to change their dinner time when you just arrived? Not us. Unless you REALLY care about your room location. Speaking of room, we were in interior room 14044. I thought our room was great. It was cleaned twice a day. We utilized some storage hacks (like the over the door hanger and pop-up laundry hanger) and I suggest doing the same. Water pressure was amazing. Splurge for a balcony if you can, but don’t worry if you can’t. Having an interior room makes you get out and explore the ship. FOOD As is pretty typical of cruises, the food was good, not great. I know a lot of people complain about the buffet options, but honestly there are TONS of options, they just don’t change very often. The pizza is AMAZING. I also loved the cinnamon rolls at breakfast. The Marketplace buffet (deck 8) is way bigger than Biscayne Bay (deck 16). Plenty of places to sit; we liked to sit outside and enjoy the view. I wish drink classes were bigger; the cups for water were practically shot glasses haha. I would suggest bringing your own bigger cup. We only ate in the MDR once. We dressed “smart,” but there was literally a guy in a tank top and hat…so clearly not strict on dress code. The food, again, was good, not great. The couple sat along with us at our table said they also had the fantastica package and requested the early dining time and were also assigned the latest time. DRINKS ON US We received this package as part of an Expedia promotion. Be aware: despite what you may have read in this group, this is NOT the “old version of the easy package.” It includes different things. The good part is it includes a wide range of beers (which Easy doesn’t.) My husband was happy about this. But it only includes basic mixed drinks made with well alcohol (vodka soda, rum and coke, etc.) and absolutely nothing blended. If you want blended drinks, you pay full price. You will pay a 15% tax on all drinks (even ones “included” on DOU.) MSC would be smart to just change over everyone’s DOU package to easy to avoid this continuous confusion. SERVICE We were blown away by the MSC staff. There are over 2000 staff on board and they all work VERY hard literally all the time. There is never an idle worker. There is a reason the ship is so immaculate. They will go out of their way to help you. One thing that bothered me is that on several occasions I saw the crew members dressed in the white official looking outfits (I have no idea what their title is) harshly reprimanding staff members for minuscule things. I saw one of them yelling at the poor kid who makes pizzas for 29384 hours a day because he had the tongs in the wrong spot and then at this super adorable, fun kitchen worker who was laughing (along with us) at the birds coming on the boat and trying to take the food. I understand that they are trying to make sure the boat is pristine, but I also don’t support that type of management of people who work incredibly hard, especially in front of guests. I will say that bar service is very slow. However, this is NOT because the servers/bartenders themselves are slow. They work their butts off! They just need WAY more people working behind the bar. Often times during prime pool hours there were only 1-2 bartenders responsible for all at-bar orders AND orders placed by bar maids. MSC needs to put more bartenders behind the bar. Good news is that their pours were VERY heavy  THERMAL AREA/SPA We booked the experience that included two 30-min massages and week-long passes to the Thermal Area. The massages were nice (my husband had never had one and was VERY skeptical, but he said he would do it again) but not the best I’ve ever had. We visited the Thermal Area 3 times. It was nice, but honestly I probably would have been fine with one day. It was nice to get away from crowds and relax. I loved the steam room with the cold showers. It felt SO refreshing, as did the showers with the “rain storm,” “cold mist,” etc. The snow room was unbearable to me, but neat. The Jacuzzi honestly wasn’t worth it because it was more warm than the hot Jacuzzi experience I was looking for. There is a private deck area with a small hot tub and some sun chairs that only Thermal Area-goers can use, which was really nice. We were always the only ones out there. However, again, for some reason the hot tub out there was also just slightly warm. ENTERTAINMENT I thought, overall, the entertainment was great. There were a couple bands and some solo singers that all sounded great. The only thing I’ll say is that it got kind of repetitive by the end. The entertainment staff who put on the parties and lead the dance classes were AWESOME. You MUST go to the White Party dance party at Miami Beach Pool. They put a cover on the pool and have an awesome party until 1am, and TONS of people go. This was the only theme we dressed up for, and trust me…you want to bring your white outfit! Everyone dressed up. As far as shows, we went to the R-Rated Beerprov show and Starwalker. We were DYING laughing at Beerprov. We wanted to go to the other shows they put on but it just didn’t work with our schedule. Starwalker was very good as well. I feel very conflicted because, well, I’m not about to be cheering for Michael Jackson after all that has come out, but I just decided to appreciate the music and dancing, which was awesome. The entertainment staff CLEARLY love their jobs and make sure everyone has a great time. PORTS OF CALL Puerto Rico – This is kind of an odd day because it is a basically a sea day combined with a port day. We got in at 5:00 and walked up to a nearby fort. However, all of the forts closed at 6:00, so if you want to see them you better hurry! We walked to dinner and had a pina colada (they were invented in PR, you have to have one!) and then strolled around. Although charming, this was probably our most boring stop. St. Thomas – We did the Sail and Snokel experience on Castaway Girl 3. We had a great time! We didn’t see many fish and not other aquatic life, but it was fun nonetheless. On the way back you are given rum punch and we leisurely return to the port, just enjoying the ride. After that we went to the Fat Turtle by the port and drank beers and chatted with locals. If you want a beach you will need to take a taxi. Sint Maarten – Ugh, such a gorgeous port. Leave the shopping area, take a left and keep walking until you reach the sign for the beach. About a 10-15 min walk. Beautiful beach, lots of shops and bars/restaurants. Find a deal for lawn chairs/umbrella. Most about $20 for 2 beach chairs, umbrella, 5 beers OR 2 frozen drinks, and wif. We got that deal sans the alcohol for $10 a ways down the beach. Do be prepared for lots of locals trying to sell hair braiding, massages, bags, etc. Just say no thank you and they will move on. This is a short port day (7am – 1:30pm) so I suggest just making it a beach day. Nassau – If you want to pick a day to spend on the boat while in port, this is that day. If not, I suggest finding an excursion or riding to another beach. We went to Junkanoo Beach, and….well, it has Junk in the name for a reason. It’s a very rocky beach with lots of glass, at the top of the beach there is lots of trash, and the drinks and food are crazy expensive. We stayed for a short while and just took a dip and then walked to the Twisted Lime for some delicious cold drinks and then went back to the boat and enjoyed some breathing room while others were in port. INTERNATIONAL EXPERIENCE As many have mentioned, this is a very diverse boat. Having lived abroad, I loved being immersed among all of the different language and cultures. The ONLY drawback is that many things we consider polite or appropriate behavior is not the case in other countries. Lots of cutting in line, lots of talking/talk-yelling in public areas, and just what seemed to be a general unawareness of anyone besides themselves. This, of course, is not the fault of MSC, but is just a reality to be aware of. BILLING I highly suggest hooking up a CREDIT card to your account. You can easily do this on a kiosk the first or second day there. If you use a credit card, you don’t have to settle your bill at guest services. I can’t even imagine waiting in that line to settle my bill! I know some people have had charges on their account that were wrong. We didn’t have that happen, BUT we did have on two occasions the bartender pass us their little machine to sign only to see that they were charging us for four drinks instead of two (remember, we had the DOU package so each drink had about a ~90cent service charge added.) When we refused to sign they took it off, but it was still sketchy. Read Less
4 Helpful Votes
Sail Date: June 2019
We choose this cruise because we were looking for a cruise to celebrate our 25th wedding anniversary. We got a great price on a Fantansica experience balcony deck 12. With the easy drink package. We stayed overnight in Miami at the Hampton ... Read More
We choose this cruise because we were looking for a cruise to celebrate our 25th wedding anniversary. We got a great price on a Fantansica experience balcony deck 12. With the easy drink package. We stayed overnight in Miami at the Hampton inn Blue Lagoon. Very nice and convenient hotel. We parked our car at an offsite parking lot called safe cruise Miami. Great price to park, dropped off and picked up quickly. Their shuttle is free so i can't complain about the ride. If you want to experience Miami I would stay at a downtown hotel or Port of Miami hotel it will cost more for that. Embarkation was amazing!! Fastest I've ever got on a ship. Disembarkation the same! Maybe because they have the face scanners I D going through customs! The seaside is a beautiful ship! our cabin was very nice. A little more storage space and a little bigger shower would have been perfect. The balcony was very large, so that made up for the smaller shower! Our room steward was amazing, Roxanne. She greeted us and asked us our names! Always made it a point to greet us using our names everyday. I found it interesting the room stewards were woman, I have never had a women room steward before. The dining room was ok. We have become use to anytime dining,so the first night everyone waiting for the dining room to open created a big line,and people going up and cutting in front of you. After the first night, we just arrived 10 minutes late and avoided the mad rush to your tables. Unfortunately we encountered a lot more people that would not be considerate of others. Alot of passengers from other countries is all we could figure. The food in the main dining room did not leave a lasting impression on any of us. We did enjoy the buffet. Again the food was more Mediterranean then American. The pizza was very good and the burgers were the best I had on a cruise. i ordered a pizza from room service one day, for a charge, it was well worth the price to have a fresh pizza, delicious! We were never hungry. We never had a problem finding a place to sit outside. Only by the main pool if you wanted to see an activity. We didn't find much to do for us in the daytime on a sea day. A lot of shopping events not enough entertainment events on the sea day afternoon. So I enjoyed relaxing outside with a coco loco with rum on the side. They really need to change up the drinks available, it was easier for the bartender to make a frozen drink with the alcohol then give a shot of alcohol on the side. The service on the ship was very good We didn't do any excursion with MSC we just explored on our own. The port times were not enough at some of the stops and too much time at other ports. The cruise critic meet & greet was very nice that MSC put together for the group. The captain expressed wanting to hear the American feedback since they are moving into the United States with more ships. Read Less
1 Helpful Vote
Sail Date: June 2019
My family traveled on the Divina 5 years ago and enjoyed it immensely. We cruise a lot and wanted to try a different line so we chose MSC. This time we took 20 guests for our 60th wedding anniversary, 12 of them I paid for myself. We ... Read More
My family traveled on the Divina 5 years ago and enjoyed it immensely. We cruise a lot and wanted to try a different line so we chose MSC. This time we took 20 guests for our 60th wedding anniversary, 12 of them I paid for myself. We liked the new ship, free drink package, price was good as I booked early. Embarkation was very smooth. disembarkation was a chaos because of waiting on transportation but not the ship's fault. The ship is just beautiful and so many areas to choose from. Entertainment was awesome with aerialists, particularly the Michael Jackson show. Super! Food wasn't the best we have had on ships and varieties were limited and somewhat bland but we aren't ones to complain about things like that. Cheesecake and a nice fish would have been nice each night. The children's areas are fabulous and our two little ones loved it all, particularly Kids Club. We loved everything about the Seaside except the ship did not recognize our 60th anniversary and 20 people in any way.That disappointed me since we were returning guests from 5 years ago. We liked the bars to get your own drinks and not wait on a waiter. No tissues are in the rooms now, had to ask for them. Only 2 washcloths but we had a wonderful room steward. The best part was Melvin, Head Waiter, from Hungary? He was wonderful, funny and danced with me two nights. Read Less
2 Helpful Votes
Sail Date: June 2019
We were in the Mac hatch club, so this experience is very different if you were not in the hatch club. It was a nice, quiet, and fun experience. We had a deluxe sweet on the 18 floor. It was good size and sleeps 5. The yatch club gets ... Read More
We were in the Mac hatch club, so this experience is very different if you were not in the hatch club. It was a nice, quiet, and fun experience. We had a deluxe sweet on the 18 floor. It was good size and sleeps 5. The yatch club gets butlers, unlimited food, and drink, and gets escorted to shows, dinner, and off the ship. You have a private deck, pool, lounge, restaurant, and bars. Only around 150 other people so it is nice and not crowded. You get a priority elevator which skips all other floors. Also you get priority boarding at each port. Our butler helped so much. And I would recommend getting a cabana on the top deck for 100$. It comes with a cooler filled with any drink, food delivered the whole day, and a nice shaded and private area. The shows are great. (Michael Jackson show is a must, tickets sell fast). For shows the hatch club has private seating in the theater and don’t need to book tickets. But tickets if you are not in yatch club sell fast. Awesome cruise and only way to cruise. Read Less
3 Helpful Votes
Sail Date: June 2019
We went with family/friends. The ship is beautiful but is run very poorly. My room was dirty and I always bring Lysol wipes with me so I cleaned it myself. We saw the guy maybe 4 times and he was nice but not very thorough when ... Read More
We went with family/friends. The ship is beautiful but is run very poorly. My room was dirty and I always bring Lysol wipes with me so I cleaned it myself. We saw the guy maybe 4 times and he was nice but not very thorough when cleaning. (He left a plate with food on it for two days on the dresser). We were told out room was to have a see through balcony with glass and it had metal on the bottom so we couldn't see out unless we stood up. Very few people to help you navigate the ship and the signage is almost non existent. The maîtred in the ship restaruant was very good as was the mgr of the ship's buffet. The food was just okay; sometimes good and sometimes not so good. The ship has many drink packages and they screwed up most of them. The people on the ship including the employees complained where ever we went. More complaints than compliments. No need to get a drink package unless you plan to spend more than what you pay in drinks. Both with and without alcohol. The non alcohol package came with soft ice cream which they gave to anyone and it was rarely available but when the machines where working, it was very good. This package was supposed to come with flavored water etc... and they had no idea what this is. In other words we got screwed royally. The entertainment was good but very repetitive; acts were repeated each night to a different stage ie... lights, costumes etc... Some of them were very good and some seemed to need more practice as they were out of sync a lot when dancing. The stingray excursion in the Cayman's was excellent and I highly recommend it but it is less expensive going on your own than booking through the ship. The last day in the Bahamas was terrible as the ship failed to tell us that it was their labor day and most everything was closed so after walking around in the heat we went back to the ship's swimming pool. The pools are not big enough to accommodate the amount of people on the ship and not enough pool seating. The casino was just okay and I never saw all the games up and running at one time. Few personnel to take drink orders and fix machines when necessary. Not enough slot machines overall compared to other cruise lines. The bars were so understaffed that you had to wait and wait to just get a bottle of water. The people working there tried their best but they are so understaffed I can't express this enough. You wait forever to get someone to answer the phone when calling down to the desk. This ship is not ready for the American market. They cater to the European market. Americans expect to see people smiling and being nice, cleaning all the time and making sure you keep the germs to a minimum. This is not expected the European market I was told. I spoke with many people on this ship and only one person had all nice things to say. I am being very sincere and not exaggerating. I love to cruise but this is my first and last cruise on this cruise line. Read Less
8 Helpful Votes
Sail Date: May 2019
My wife and I decided to try out msc after reading decent reviews about them online. This was my 10th cruise (past 9 on RCCL) and first one on msc. When we booked our trip in January of 2019 we paid extra for the fantastica experience ... Read More
My wife and I decided to try out msc after reading decent reviews about them online. This was my 10th cruise (past 9 on RCCL) and first one on msc. When we booked our trip in January of 2019 we paid extra for the fantastica experience since it offered 12 drink vouchers which we thought was a great idea! Well we sure were wrong! When we arrived on the ship we entered the room and didn't see any vouchers. So later in the evening proceeded to guest services to see if they could resolve. We got told that "msc discontinued the vouchers" and that "if we received them it would say on our cruise ticket packet." If it doesn't there's nothing they can do. So, the following morning we spoke with the bar manager at the cruise critic meet and greet and he gave us positive news stating that if we paid for them, we will receive them and he said it was wrong of guest services to deny them. Well of course there was a catch and when we visited guest services later in the day to find out what was going on, no surprise the bar manager changed his tune and re worded what he said earlier in the day. The main dining room service was miserable for us on the first night. We were seated promptly and waited well over 20 minutes to receive menus, water, and a bread basket. All of the large tables around us had prompt service, and had their entrees before we even placed our order, and those tables had 8+ people sitting at them while it was just me and my wife. Oddly I looked around and the section the rest of the groups were sitting in had the same server named on their tables as we did, except we never got served by those servers! After asking for the head waiter to explain what was going on, a server ran and found a random server to take our order in which he never introduced himself, never asked if we had any allergies, and never asked if we wanted to order from the bar. Overall the ship is clean, it's different, it has a nice layout, the sports bar is beautiful, rooms are clean and a nice size, bed is comfy. But the rest of the experience has ruined my views of MSC and I will never recommend them to anyone. Also the muster drill was comical, absolute chaos and people were so loud and so over packed into one area it was nearly impossible to hear what was being said or see the demonstration. For me I don't personally care since I've seen plenty, but for someone new to cruising they would've left there clueless as to what to do in an emergency. MSC also doesn't seem to care nearly as much as Royal Caribbean does about washing your hands and staying clean. The hand sanitizer stations are sparse around the ship and NOBODY uses the hand washing stations (we were even getting weird looks when we used them) Read Less
3 Helpful Votes
Sail Date: May 2019
Friends had went on this cruise a year ago. We needed a vacation and thought let's give it a try! First time cruisers, so we have nothing to compare it to. Beautiful ship, and scenery. Clean also. Unfortunately a lot of rude ... Read More
Friends had went on this cruise a year ago. We needed a vacation and thought let's give it a try! First time cruisers, so we have nothing to compare it to. Beautiful ship, and scenery. Clean also. Unfortunately a lot of rude guests. People can really be inconsiderate aholes. The staff we encountered, were all pretty friendly and helpful. Food was good but not fantastic. A lot repeated dishes. Expensive up charges for specialty restaurants. We had a drink package that didn't include much, so basically worthless and to upgrade was astronomical. Elevators, they should have built more into the ship. You would wait forever at peak times and even slow times. Excursions were fun. Unfortunately MSC found a way to screw the guest and make some money on our SXM atv tour. We booked single riders and when our tickets came in, they marked everyone as double riders. So the poor atv tour owner got an earfull but it wasn't his fault, it was MSC BEING GREEDY. The tour was so fun and awesome but was somewhat ruined by that situation. We are doing a beach day today in Nassau, hopefully they can't screw that up. Spa package was nice. Massages were amazing. Thermal area was busy and hard to enjoy, especially with the inconsiderate guests. Cabins were clean and kept clean daily. Bed was horribly firm and uncomfortable. We woke up everyday sore. I truly hope the yacht club people didn't have those beds. Over $4,000 a person with that bed, oh hell no! All in all, an ok experience for us. Not sure if we will do again. Pretty sure not on MSC. Read Less
4 Helpful Votes
Sail Date: May 2019
Newer Ship caught my eye as well as price and itinerary. The bathroom is quite small and you can not sit on the toilet without your knee hitting the sink. The shower stall is hard to stand in if you're a little large. My GF baggage ... Read More
Newer Ship caught my eye as well as price and itinerary. The bathroom is quite small and you can not sit on the toilet without your knee hitting the sink. The shower stall is hard to stand in if you're a little large. My GF baggage was a little delayed eventhough we put our items together on the check in area. The dining room food was average at best and we ate most of our meals in the fee paying restaurants. I recommend the Surf and Turf roll in the asian market...delish. The on board shows were very nice and there were plenty of seating in the theatre. The ports were very nice but I do not recommend the Quad tour in St Martin unless you request a single rider vehicle. We books on the MSC website and it specifically says single rider and we were forced to take a double. Of course the business said blame MSC and MSC says blame the business. The Casino is below par...NO CRAP TABLES OR CASH POKER (only Beat the dealer poker) I would go on the ship again but at a better and lower price. 3 stars at best Read Less
2 Helpful Votes
Sail Date: May 2019
We, as a family of five (three adults and two teens), decided to try a comparison cruise with MSC through the Caribbean, having had great past experiences with Holland America and Celebrity. As always, we went with a standard Veranda, but ... Read More
We, as a family of five (three adults and two teens), decided to try a comparison cruise with MSC through the Caribbean, having had great past experiences with Holland America and Celebrity. As always, we went with a standard Veranda, but enhanced it a bit with MSC’s “Aura Experience”. With one exception, I’ll explain later, it’s definitely worth every penny. Thanks to Aura’s priority embarkation we were aboard quickly—look for the PRIORITY sign off to the left as soon as you get inside the cruise port. We had intentionally arrived in early afternoon (for a 7pm sailing) and we’d barely gotten aboard (ducking the beverage card hawkers) when an announcement was made that our staterooms were ready. One of our family members required a wheelchair so I immediately made my way to the customer relations desk to arrange for one. I expected a long line, being departure day, and indeed it was fairly long, but I was in no hurry. It did surprise me that the desk wasn’t fully manned, I know this because I had to return the wheelchair on the final day and at that time the desk was full. Our steward did a wonderful job, replacing towels whether we’d left them on the floor or not, and other subtle touches. Sorry, for those who crave towel critters, there’s none of those here. Basic shampoo and soap were provided in the shower to wash the pool salt from one’s hair but, sorry, no conditioner. Stewards don’t have it nor do the stores… but then, we couldn’t find a store that sold any basic personal items like, say, hair conditioner or sun screen. But if you took the cruise to buy jewelry, you’re in luck. This was our first experience with a ship of this size and this many passengers, and there were some things that were somewhat frustrating. One has to believe that the ship’s architects must have considered traffic flow as one of their top priorities, and yet, all their effort goes for naught by the placement of two posts and a rope, or a locked glass pass-through. One such place is the large buffet where traffic is designed to flow around a large center island. All is well until a stretched horizontal ribbon sends the flow back on itself, and making those sitting a short distance beyond the no-man’s-land, to be detoured back through the whole circle. A smarter approach was sometimes used—simply stretching plastic across the offerings of a section that wasn’t ready. Another traffic oops was constantly taking place a few decks below our stateroom as we watched hapless passengers, like an ant colony, make their way along the deck to a locked glass door that wouldn’t allow them to go from aft to fore because, as near as we could figure, they’d be going past the windows of an exercise area. I could picture some poor architects pulling their hair out. But there was one traffic flow issue they did to themselves by the placement of the theater—nearer to mid-ship—forcing those who wanted to travel fore-to-aft to figure out the most efficient elevator rides up-and-over or down-and-under, over-stressing the elevators which are always unavoidable bottlenecks. The sole downside to the Aura experience (especially with a wheelchair) is that the staterooms are located forward, so we had a long trek to the main pool, buffets, dining room and everything else located aft. It probably wouldn’t have helped, but what I thought was a forward elevator when I booked our stateroom turned out to be a crew-only stairway—my bad. There was no far forward public elevator. Perhaps due to the size of the ship or the calm seas but throughout the entire cruise it barely felt like we were moving. If I hadn’t looked outside I’d not have known when we’d arrived or departed a port-of-call. The wristbands are not dead-on location-accurate but a definite step in the right direction. No need to take our cards when we went to the pool, the bar or wherever aboard ship—even unlocking our stateroom door. Very nice. Room food service was available but our wheelchair-bound person was disappointed in the selection. We assume that with so many to serve, unless we wanted to pay a pricey fee, the options were quite limited. Best was to inconvenience a family member to go to the buffet to make the self-delivery. If one leaves dirty dishes on the dresser the stewards will remove them—outside your room, they’re on their own but will eventually disappear in a day or two. The food options at the buffets were somewhat repetitive but, with minor exception, there were enough choices for our satisfaction. I found by the third day that the smaller buffet was the best-kept-secret way to do breakfast—especially on excursion days when the early crowds were heaviest. The smaller buffet had all the breakfast choices, but less crowed and therefore less competition for seating. By the last day people were catching on. I always find that chefs most always do an awesome job but, being chefs, they tend to make decadent desserts. I would prefer just a tasty slice of pie, a simple brownie, a dish of pudding or ice cream (there was none of the latter in either buffet). To their credit, attendants do try to serve the needs of those dining in wheelchairs, even running off to get food for them. The main dining room menu had multiple offerings for dinner. It’s a wonderful way to experience unfamiliar dishes. The service was friendly, fast and efficient. No complaints, here. There’s no way around it, the large pool is quite crowded on at-sea days. The main pool was 6.5 feet deep throughout but with it being a warm salt water pool it didn’t take much effort to stay afloat. And they did have a lifeguard keeping watch. I reminded myself that one does not walk on the wooden part of the deck near the pool in bare feet on a sunny day—ouch! But I did discover that I could grab a regular-size gelato on my beverage card at no charge. As usual, there were no lack of bars. If one was busy, it was never a long walk to another. Some cruise lines won’t allow ordering more than one drink at a time on a single card—not so with MSC. And, of course, if you replace anything drunk from the minibar there’s no fee. Excursions were excellent, most having various levels. Take the one that has the most entertainment value for your budget. Finally, de-embarkation was done quickly—using facial recognition at security greatly sped things along. Well, except for our 13-year-old whose picture looked nothing like it did in her 4.5 year old passport. Chuckles all around. Here, and throughout the trip we found the staff members we encountered were polite, respectful and willing to help. All said and done, after polling our family members, most would likely do MSC again, however some thought they’d opt for something smaller. Read Less
11 Helpful Votes
Sail Date: May 2019
We choose MSC for the price and the perks they were offering. We booked through vacations to go, it helped that our agent knew the ship and he was able to set us up for exactly what we were looking for. We selected the fastantica package ... Read More
We choose MSC for the price and the perks they were offering. We booked through vacations to go, it helped that our agent knew the ship and he was able to set us up for exactly what we were looking for. We selected the fastantica package which gave us all drinks up to $6.00 This worked well for us as the selection of drinks had what we normally drink plus a couple more we tried. I would also like to note, I am in the customer service industry, I get rated also, I have had 5 stars, and I have had 1 star. I read a ton of reviews right here on cruise critic, as you can see they are all over the place. The Ship. The Seaside is both stunning inside and out. You really don’t see how big it is until the first port at the dock. It seems like the terminal at Miami hides it a little. The inside is a bit overwhelming at first, but once you explore a little you see it’s true beauty and everything she has to offer. There are mirrors, chrome, glass, and marble everywhere. We arrived at the terminal at noon. I found the outside to be very busy, remember there are at least 5 other ships there at the same time. Once exiting the Uber in front of terminal F, people were there to take our luggage. We entered the terminal, went through security, and proceeded upstairs to check in. Check in was a breeze, there were at least 80 to 100 people behind the counter checking people in. From there we went up to a waiting area with a number. They were calling numbers every few minutes and taking a group onto the ship. We did not wait long at all. From arrival to our first steps onto the ship was exactly a half hour. That was impressive considering the cruise was sold out. Upon entering on floor number 6 there were people everywhere, it felt like everyone took 6 steps onboard and just stopped. We pressed through and went to find a kiosk to register the credit card. There was a long line at customer service, but there was staff working their way through the line to see if they could help faster, and this was the case for us, she came up to us, we asked where the kiosks were and she took us right to one. From there we went up to deck 18 to get away from the crowd. It looked like most people went right to the buffet on deck 8. We ate before we got on so we were able to explore. Don’t plan on getting on an elevator quickly on the first few hours, but we found elevators towards the front ( right off the casino) that were not too busy. State rooms are not ready until 2pm, so find a place to hang out and relax or explore during that time, I would avoid the atrium during that time. Once rooms are announced as ready it tends to calm down and doesn’t feel like there is 5000 other people around. The Staterooms We had an interior state room on deck 14. Again, ive read reviews where people complained that the state rooms were too small. Well they aren’t large but they are fine for the purpose. Your in your state room to sleep, shower or get dressed. They are the same on all cruise lines. Your not on a ship or on vacation to sit in your room all day. We met our room attendant Colette the next morning. She always smiled and greeted us anytime we saw her. Rooms were cleaned every morning, and our bed was turned down every night. She replaced our towels every time also. All in all no complaints whatsoever on the room. Our dining time was wrong on the first night, we had requested 7:30, but they had us at 5:30. No big deal, we ate at 5:30 and saw the maitre’d on the way out. The next day we had a letter on our door and he was able to accommodate us and got us the 7:30 dining time. We were put at a table with 3 other couples, not a big deal and actually I was very glad to meet all of them. The Food The food was not bad at all on both the Dining room. They allow you to order whatever you want and any amount on the menu. There is a different theme every night. Other reviews complained the portions were too small, they aren’t huge but there was an appetizer, salad, main course, and dessert. I was always full after leaving the dining room. The buffets were great, a lot of selection. Other reviews complained the selection was the same every day. To a point that is true, the staple foods were the same. Hamburgers, hot dogs, pizza, salad, French fries, etc. Everything else changed up daily. There is also a meat carving station towards the back of the buffet, there were different carvings daily. We went every morning to the buffet on deck 8 for breakfast and ate outside on the deck. Hint, the pizza on deck 8 was thin crust, but the pizza on deck 18 was thick crust. The Pools. Miami Beach pool was where we were the whole time. Yes people reserved chairs early, however there were enough of them and there was never any issues up there. South beach pool was the adult only pool and we did hear of some issues with chairs down there. We would eat breakfast no later than 8am and then go up to Miami Beach and there was always chairs. After lunch chairs would clear out, and more would be available. The entertainment staff kept it alive with activities every day, especially on sea day. I don’t care how old you are, hit the water slides at least once. Hint, if your racing someone, the slide on the right is faster when your facing them. We are 42 and 43 and it got quite competitive. The Bars Yes bars can get busy, I never found them understaffed at all, did it take a few minutes? Yes, sometimes. There are also plenty of waiters and waitresses around the pool deck on sea days. Flag one of them down and they will check in on you all day. Our favorite was Miramar bar on deck 19. We went there every night, there are comfortable chairs and always a nice breeze, never crowded either. Be sure to go there and meet Sergio the bartender, he keeps it fun and has an array of his own concoctions he makes. The Crew and Staff Everyone was always kind, gave you a smile and greeted you depending on the time of day. We went to the cruise critic meet and mingle. Captain DiPalma asked for reviews both good and where they can improve. He personally made his way around to greet everyone, and claimed he baked the cake. Every staff member was helpful, some made recommendations, especially at the chocolate bar. My Summary For having 5000 people on a ship it hardly ever felt like it. There is so much outdoor deck space or somewhere else to go relax. Our toilet did break one afternoon, it was fixed within 2 hours. The shows were of perfect length (40 minutes) they have some excellent talent in that group. We went every night except on Thursday. Two small issues I noticed. The restrooms are hard to find, they are there tucked away, but the signage could be a bit better. There are also aren’t a lot of waste cans, there’s a few recycle cans, but given I don’t leave my bottles and stuff lay around, I found this to be difficult. There are guests from all over the world on this cruise, remember it is very popular in Europe, in fact I think this particular cruise was about 40% American. Very diverse, many were fun and great to talk to, some were kind of pushy, not rude, but they would get in front of you to get what they wanted first. Kids had their own areas and activities. Many people dressed up for formal nights. The photographers on board are top notch, we purchased a package to bring home and the prices really weren’t bad at all. Our friends and family were waiting on our opinion and experience. I can tell you this; we have found our cruise line! We booked our next cruise on board on Wednesday night.As of right now we reserved 3 rooms for next June. Read Less
6 Helpful Votes
Sail Date: May 2019
We booked this cruise to celebrate our anniversary, but had never heard of MSC prior to this trip. Not knowing the line made us nervous, however we did plenty of research and reading of reviews prior to sailing so we had no surprises. ... Read More
We booked this cruise to celebrate our anniversary, but had never heard of MSC prior to this trip. Not knowing the line made us nervous, however we did plenty of research and reading of reviews prior to sailing so we had no surprises. Embarkation was a breeze and were on the ship less than 30 min from stepping out of our Uber. We knew to register our credit card, which we didn’t see right away but a crew member saw we were lost so walked us to the right location to get that completed. We were then free to grab a drink and explore the ship until our room was ready before 2pm. Our luggage was delivered to our room by about 4. There was a mistake in our dining selection time, as we requested late dining but was assigned a 5:30 time. We were told it would not be a problem and to request a time change with the maitre’d, which we did, but learned the wait list was over 100 people deep. Although frustrated we just decided it would not ruin our trip. Much to our pleasure, we received notification the next day our change was compete with our desired time. The food in the main dining room was very good. Dishes were small, but you could order additional if desired and they were very accommodating if it was something you didn’t like. I used this as a way to try something I would not order at home. On theme nights they had a short song/dance which we enjoyed. The food in the buffet was also very good, although it can get crowded with pushy people who push in front (but you get that anywhere). They did have pizza (get the white pizza at least once) burgers/hot dogs all the time but the other options changed. I saw many reviews with complaints that selections were the same every day, but I did not notice that although I always eat the same thing for breakfast every day regardless. We only did the buffet for breakfast/ lunch and rarely eat in between meals so we had plenty of choices for something different every day. When we did want a snack we loved the selection of meat/cheese available. Our room attendant, Colette, was very sweet. They have lights above the door so she knew when we were in room or not which we appreciated. (They do have a do not disturb button to select as well). We had one day where the toilet would not flush so we let her know. She called the plumber and it was fixed by the next time we were back in the room. The shows were very good, but had repetitive acts. The talent reminds you very much of a Cirque De Soleil show. I did enjoy them all, and none were over 40 minutes so it was a nice way to relax after dinner. The ship does get more formal after 6pm, which we enjoyed. We did hear from others who didn’t care to dress up (which was totally fine as well) but most stuck to the “theme” within reason. After dinner/show we ended up at the Miramar bar on the 19th deck every night. We loved that it was a quiet place with outdoor sofas and the best bartender, Sergio, on the ship. All the bar staff up there were great, non intrusive if you wanted a quiet evening, or kept the conversations going between guests at the bar. I am pretty confident this was one of our favorite places on the ship and we looked forward to it every night. During the day we enjoyed the 16th deck pool. There was a good mix of entertainment and time with just music. Being American we, especially, enjoyed the mix of different countries music. The entertainment staff spoke many languages and included everyone. We absolutely loved the fact that so many different cultures were enjoying the same thing together. We also enjoyed that the crew was very good about keeping children with parents, so they did not invade others space. It seemed that the kids kept mostly to the Jungle Pool and the kids area, although there were families on deck 16 as well. We noticed many times if a child was running around unattended the staff would escort them back to their parents or made them point them out so they knew they were not alone. Bar service at the pool could get busy, but it was easy to track someone down from your chair who would bring you something. The port of call times were unusual, but we did get into port early every time. This was our first Caribbean cruise together so we opted to explore on our own vs booking excursions. We noticed that St Thomas and St Marteen still have not recovered fully from the hurricane so we stuck to the shops and Maho Beach in St Marteen. Puerto Rico was a pleasant surprise as we were apprehensive of being there only at night, but never felt unsafe and loved the culture. Bahamas was beautiful and we enjoyed the public beach by Atlantis. (Pebble beach I believe). A taxi was only $4 per person each way, and we were able to get a taxi within the gate of port so it was very safe. I would highly recommend getting a drink package as bottled water/soda/juice and cappuccino is not included. We knew this and had the Easy Package purchased ahead of time. One thing to note is that the Easy Package includes select alcohol, drinks and coffee/tea to $6. A frozen alcohol drink, poolside is $11 so not part of the easy package. With that said, you can order two drinks per person (in cabin) at a time. The bartenders will help you get what you want. We ordered many “Virgin strawberry daiquiri’s with vodka” :) After a few days the staff learns your preferences and makes what you want. (Within reason of course). Overall we enjoyed our trip very much and already booked for next year. If you enjoy meeting people from all over the world you will love MSC. Read Less
4 Helpful Votes
Sail Date: May 2019
Despite the negative reviews I had read, I was tempted to try MSC by the status match (Diamond on RCCL matched to Gold on MSC) and the price - and I'm so glad that I did! The Seaside is absolutely gorgeous, the crew were polite and ... Read More
Despite the negative reviews I had read, I was tempted to try MSC by the status match (Diamond on RCCL matched to Gold on MSC) and the price - and I'm so glad that I did! The Seaside is absolutely gorgeous, the crew were polite and accommodating, entertainment was excellent, and I achieved my goal of rest and relaxation! Embarkation was fast - arrived at the port around 1:30pm, was on the ship by 2pm. I was in an Aurea balcony, room 9030 - cabin steward (Angela) was friendly and efficient, room was kept spotless! Loved the extended balcony and having a full size lounge chair to nap in. As others have mentioned, there is not a lot of storage space - only 2 drawers and a few shelves in addition to some hanging space - it was fine for just me but would have been challenging for 2 or more in a room. The shower is also small (if you drop anything you have to really maneuver to pick it up!), but does have a glass door instead of a shower curtain. I had the Easy Drink package as part of Aurea booking, but I don't drink alcohol so only took advantage of the non-alcoholic offerings (and frozen virgin drinks were included in the package). Gelato and specialty coffees/drinks at the chocolate bar were not included, but the gelato was so good it was worth paying the $6 for a cup every now and then! The spa and thermal suite were outstanding, so much better than what RCCL ships offer, and on par with what NCL offers on Breakaway class ships. I scheduled 2 massages that were excellent - and there was absolutely no effort made to sell me product afterward! I ate some meals in the buffet - I thought the offerings were similar to what you would find on RCCL, and also found that if you traveled to the back of the buffet you could find things that were not on offer at the front - it was also much less crowded at the back, and there are plenty of tables to eat at both outside and inside, I never had difficulty finding a table. I had anytime dining in the Seashore room, never waiting more than 5 minutes for a table and the service was always efficient, dinner never took more than an hour, and I enjoyed most of the dishes I chose. The nightly shows were excellent, especially the Michael Jackson show on the last night. They were all relatively short (30-40 min) and extremely well done - great singers, dancers, acrobats! I did only 1 shore excursion - coffee tasting and walking tour in San Juan - it was just OK, the guide was very informative but we only stopped at 2 places for coffee and did not have choice on what to have, and very little information presented. In St. Thomas and St. Marten I just walked around and did some shopping (have been to both of those islands many times before). In Nassau, I visited the Ardasta Zoo and Gardens (home of the marching flamingos) on my own and had a wonderful afternoon, highly recommend! I thought that the crew was friendly and efficient - I was very happy with the service I received throughout the cruise. I also did not experience any "rudeness" from fellow passengers as mentioned in many reviews - I met a lot of interesting and friendly folks from all parts of the world! My only disappointment was the casino for 2 reasons - no craps table, and too smoky. I will be sailing on MSC again in October on the Bellissima - can't wait! Read Less
1 Helpful Vote
Sail Date: May 2019
This is my sister and I second experience sailing on seaside along with my nephew and his girlfriend for my sis 59 birthday. The trip didn't disappoint and hold up to our great pervious experience. Embarkation was a breeze and the ... Read More
This is my sister and I second experience sailing on seaside along with my nephew and his girlfriend for my sis 59 birthday. The trip didn't disappoint and hold up to our great pervious experience. Embarkation was a breeze and the line moved from the port lobby very quickly to get us onboard in no time. The staffs were great and friendly as well as the other cruisers who did speak English. Please keep in mind majority of the cruisers are from abroad therefore English is not the first language but you will get a smile with no words. I am ok with that. The shows on Seaside are entertaining and holds your attention the entire time. I am a average cruiser total 15 ytd on RCCL and NCL and I can gladly confirm, Seaside shows are the best at sea. The food are above average and taste the same. Nothing to write home about here. It's cruise food so we made the best used of it. The public areas are kept clean with plenty of bathrooms around but 2x I found 2 of the smaller bathrooms out of toliet paper. So always check for toilet papers first before undressing. Words of wisdom. The room Stewart Manuel is a ninja at keeping the cabin clean and stocked. Our restaurant hosts were also friendly. The ports were nothing to write home about since I am also from the Caribbean and have done the Eastern routes more than once. I have learned very quickly to enjoy the cruise ships life and not the destination since I live in Fl. This was my floating home for the week. My overall experience was great and booked another MSC Experience for Nov 2020 on the next new ship coming to Miami. Looking forward to another week of R&R next year on MSC. Read Less
4 Helpful Votes
Sail Date: May 2019
My friends and I wanted to try a new cruise line for my birthday. We decided to try MSC seaside since it had quite good overall reviews. But... The food was terrible. Even the buffet was terrible - and no different from day to day. I ... Read More
My friends and I wanted to try a new cruise line for my birthday. We decided to try MSC seaside since it had quite good overall reviews. But... The food was terrible. Even the buffet was terrible - and no different from day to day. I was surprised for a European company, I sure was expecting better. The food was absolutely tasteless. The entertainement was boring and eclectic. It looked like a low budget entertainement. They wanted to include everyone in the entertainement crew, but it didn’t even fit in the storyline. Plus, during the day, there were minimal to no entertainement at all. The only good part of their entertainement was the « adult comedy show ». Improv-like and funny. Almost no crew members were smiling. And absolutely no customer service what-so-ever. My friend was told to fetch himself all sorts of things and no one offered to help him out. Seriously, I’m never going on a cruise with MSC again. Read Less
1 Helpful Vote
Sail Date: May 2019
Cruised on the MSC Seaside and it was the worst cruise I've been on (and I've travelled on Disney, Costa, Carnival, Princess, Royal Caribbean, Norwegian and Holland America). The seaside is a nice ship and the pool on the back of ... Read More
Cruised on the MSC Seaside and it was the worst cruise I've been on (and I've travelled on Disney, Costa, Carnival, Princess, Royal Caribbean, Norwegian and Holland America). The seaside is a nice ship and the pool on the back of the ship was very nice, but that where it ends. Worst food ever tasted on a cruise. Nobody eats all their plate in the dinning room because food is too bad... but the alternative of the buffet is so poor that you have nowhere else to go. The pastas are horrible (plain watery sauce red or white...). The buffet has always the same menu (except a few exceptions). Everything is way overcooked. Shows are bad. dancers are good but the shows are so eclectic and the costume and choreographies are very basic which makes a 40 min show difficult to watch completely. Customer service is bad. They are patronizing and dont seem to be even a little interested to help you. Not worth the price (even if not expensive, even with a beverage package). I'll never cruise with MSC again. Read Less
3 Helpful Votes
Sail Date: May 2019
Please do not waste your money, you will be very disappointed. The cruise ship itself is beautiful, but they are constantly charging extra for even the smallest things (Zipline, Gelato ice cream, a decent meal, etc) Our balcony cabin was ... Read More
Please do not waste your money, you will be very disappointed. The cruise ship itself is beautiful, but they are constantly charging extra for even the smallest things (Zipline, Gelato ice cream, a decent meal, etc) Our balcony cabin was very small and we had no hot water in the tiny shower. Asked for it to be fixed, it never was. Housekeeping was terrible. We were having to ask every day for fresh towels, and they do not provide bar soap.. only a terrible body wash. At the bar we waitied sometimes 45 min to get a drink. They are very under Staffed. The buffet food was disgusting, and they had no variety. If you wanted a decent mal you had to pay a fortune to go to the speciality restaraunts, and even if you bought the "dining Experience" package, you were left with 2-3 choices, and no opportunity to upgrade the meal unless you wanted to fork over another couple hundred dollars. Poolside on the 7th floor they refused to play any fun music they played elevator music, when I asked for more festive music and to turn up the volume a lttle, I was ignored. I left the ship in tears after saving for this "luxury Cruise" you are better off to book Carnival! The food is better and the ships are well staffed. I had planned on booking the MSC to Italy next year for my husbands birthday, but I now will NEVER Cruise with MSC again. Horrible experience Read Less
1 Helpful Vote
Sail Date: May 2019
Went with 30+ neighbors. Everyone was saying they should have had 500 less people and 500 more staff positions. First day was a nightmare. Door key wouldn't work; was told to go to guest services. Since it was day one and crowded ... Read More
Went with 30+ neighbors. Everyone was saying they should have had 500 less people and 500 more staff positions. First day was a nightmare. Door key wouldn't work; was told to go to guest services. Since it was day one and crowded we waited in line at least 30-40 minutes. It was a little before 2:00 p.m. so was told it should work now. Went back up and it didn't work. Asked room steward to let us in but he said we would have to go to guest services. Another trip and waiting in LONG line and they gave us new keys. Back up 9 floors and long walk to room (still carrying luggage we came on board with) - new key didn't work. Another ten minutes to get to deck five (elevators took 2 times to get onto due to crowd). Waited in line another half hour. Was told this time to go to room and they would have someone meet us there. Waited at our room for almost an hour. I even pretended to have had an issue and laid in the middle of the hallway hoping to have someone come to us instead of us going to them. After 20 minutes I realized cameras were of no value (except in Casino - lol). FOURTH time went down to guest services, waited in line a half hour and was told I probably had the wrong room or wasn't using key correctly - REALLY??? TRYING HARD to keep my patience (wasted 3-4 hours by now), so this time someone came up with us. Of COURSE he couldn't get into room and then determined it was the card reader and SOMEONE WOULD COME TO OUR ROOM AND FIX IT IN TEN MINUTES (we at least were FINALLY left into our room at this point). We waited two hours - phone didn't have any extensions to call and I think I hit about every extension possible to no avail). By the way, we were told the room steward had the afternoon off after getting our rooms ready (we found a housekeeper on another floor before we got left into our room and that is what she told us - after she came and tried our keys to no avail too). So finally our room steward returned and called for help on his phone. Someone came and HONEST TO GOD - SAID HE WOULD RETURN SHORTLY - I EVEN SAID HOW MANY MINUTES AND HE SAID GIVE ME 10-15. Well, NO ONE FREAKINIG RETURNED. We missed dinner and we were furious. Since we were there with 30+ neighbors they told us to let them know as they should at least offer us a specialty dinner or one day refund. After very nicely explaining what happened at guest services they let us talk to someone else and told us to stop down later or tomorrow and they would let me know what they would do. Stopped down the next day and nothing was done. The guy could see from the screen that we had issues and went back into a room and told us they would send something to our room. And guess what they sent for eight hours of NOTHING but aggravation - a simple bottle of champagne. Other than that, food was nothing like other cruise lines and elevators were atrocious - so crowded that most times it was impossible to get on first time. Buffet was a zoo - you couldn't even walk around to get your food. The ship was beautiful though. Read Less
1 Helpful Vote
Sail Date: May 2019
I was offered a deal for this trip which included alcohol and some beverages. The price was not to bad. With that said, here are the bullet points. I will list the bad first so we can end this on a good note for MSC. I had heard that ... Read More
I was offered a deal for this trip which included alcohol and some beverages. The price was not to bad. With that said, here are the bullet points. I will list the bad first so we can end this on a good note for MSC. I had heard that getting on and off the ship was quite difficult. We didn't have to much trouble except they had two men double booked into our room with my fiancé and I. They didn't take them off but just said not to worry about it. We kept seeing their names of everything we did for about 3 days and then were removed from the list. At most ports they only had one person doing disembarkations even when there were 3 stations. We did see them use 3 people twice and when we left the ship on the last day. The first thing that happened which was not the way to set the mood was that I went to the bar and asked for a glass of prosecco or champagne (our drink package included all beer and wine and bottom shelf cocktails up to $6) and was told quite rudely that it wasn't included in my package. After paying for a glass I went to a different bar and was told the same thing. At dinner they brought the wine list and there was champagne for $6. I asked and the waiter said, of course its included, with a very nice smile. This continued for the next few days with one bartender saying yet and one saying no. At the CC cocktail event I asked to speak to the bar manager. A not so very pleasant individual who said there must be a lack of understanding and communication and walked away. Not sure if he said anything to the staff but I didn't have that problem again. The room was clean and well furnished but with only a chair in the room and two small draws like sock draws there was no place to put our clothes. We had to live out of our luggage for 8 days which we had to put on the chair and the two small nightstands we had to bring around for that purpose. Food, While I wasn't impressed with the food it wasn't terrible. Not what I would expect from a European cruise line, especially the Italian items. The tiramisu was nothing but sponge cake with not lady finger to be found. The chicken parm, I don't even know what to say about that. We left dinner without eating and went to the buffet, on ITALIAN NIGHT, on an Italian cruise line!! I am posting some pictures to show some of these things as well. WE did pay for the upgrade to two dinners. What is called the duo. We chose the steak restaurant and the Asian restaurant. We didn't really see anything on the menu that came in the package but was told that if we want to upgrade we would only pay half of the listed price, remember, on top of what we paid which was about $35 a person per meal. We upgraded to a tomahawk steak for two and two main lobster tails (see picture of tails and menu). these were not Maine lobsters but warm water tails. The steak was cooked almost to perfection but wasn't seasoned to much. Kind of bland. The tails ( we ordered 2) were quite small. When the bill came they had charged us full price for the tails and half price for the steak. They said that only one item would be reduced, of course. The bill was about $159 plus what we paid already and we were about $230. Little steep in my book Entertainment reviews were not very good. Complaining that there was a lot of opera. Not on this cruise. Entertainment wasn't bad. Not a big as other lines I've been on but ok. Its not a very big theatre so not very big shows. Mostly circus type theatre. Acrobatics on the stage with singing. I do not understand why they put a platform in the middle of the pool deck. I see the big H (helicopter) on it so it may have been required by law but to cut your pool deck by more than half was a mistake. It was very hard to find a lounge chair and if you went up to the other levels they allow smoking, including cigar smoking. We had to move quite a few times. The itinerary for the ports was done poorly. We got to Puerto Rico at 5 PM and left at 11:30pm. Not much you can do or see at night. St. Thomas was full day and our best port. St. Marteen was another half day from 11:30-5:30. Nassau was also a half day. Maybe loose a port and stay longer. For the first 4-5 days there are people trying to sell you upgrades to both dinners and drinks. It was a little much after the first day. With all that negativity here are some pluses. Our cabin steward was awesome. Always there and if we had a request he was right on it. The ship was clean and neat, if not laid out to get from one end to the other without changing floors. The food in the buffet was decent, not great, but not bad. At the Cruise Critic cocktail event the captain honestly told us the reason for the cocktails and cake was so we would all write wonderful reviews. I'm glad for his honesty but that's a little much. Read Less
2 Helpful Votes
Sail Date: May 2019
My spouse and I along with 14 other friends and couples went on this Cruise last week. It was my first crusing experience but everyone else in the group has been on several cruises in the past. Ship overall was very clean. First 3 nights ... Read More
My spouse and I along with 14 other friends and couples went on this Cruise last week. It was my first crusing experience but everyone else in the group has been on several cruises in the past. Ship overall was very clean. First 3 nights of formal dining are table was the last to be served. We sat down at table before many other tables that were served before us. There were times when we were just getting our food and other tables were finishing up their dessert. The buffet had just about same food at each sitting the entire cruise. Food definitely needs Improvement. I had my clothes dry cleaned and laundered but did not get them back until a day and a half later than I was told I would receive them. I missed one formal dinner due to lack of communication and services. Each time I go down to customer service I would be greeted by an employee who did not speak clear English and feel that many employees do not know the meaning of many important words in English to adequately help assist you. My internet was turned off and when I spoke to agent at desk she told me that it's totally my responsibility to know that MSC charges based on Gigabytes. I am old school and had no clue what Gigabytes meant. The young lady said that MSC cruise is not responsible for my internet service being interrupted and that I "should educate myself more before using the internet" I stayed calm and did not yell or shout at any employer on cruise ship. Went to purchase picture package and one gentleman working behind desk was rude and not willing to help or assist us. Thankfully, we found the young Asian man who took our photos and he was very kind, patient, and professional. Due to this man's demeanor we bought couple hundred dollars worth of photos instead of walking away after first experience with other worker. The shows are good but very repetitive. The comedy improv show was my favorite while on this cruise. The 4 comedians were very Funny and professional. I give the improv comedians a 5 star rating. Overall, was fun time but lack of communication and food choices really need to be improved. Read Less
5 Helpful Votes
Sail Date: May 2019
First of all let me start by saying that this was my 14th cruise and I've been on 7 different cruise lines. We choose this cruise strictly based on price. Overall, I guess we got what we paid for. The 'Easy Drink Package' ... Read More
First of all let me start by saying that this was my 14th cruise and I've been on 7 different cruise lines. We choose this cruise strictly based on price. Overall, I guess we got what we paid for. The 'Easy Drink Package' & 3 GB of data were included in our package and we had the 'Fantastica' experience with a balcony. The drink package worked out ok for us as we are wine & rum drinkers. The thing that mystifies me about this package is that you are very limited on the mixed drinks that you can get but you can get various 'virgin' drinks included. While on the ship, I mostly drank mojitos in the afternoon but my package didn't include alcoholic mojitos but I could get a virgin mojito and a shot of rum on the side so I would just pour the run into the drink before I left the bar... that made absolutely no sense to me. (You can do the same with Pina Coladas and several other drinks!) Even the bar staff agreed that it made no sense!! We found the food to be good in both the buffet & the main dining room. The only complaint there was that we felt a bit rushed as we had the 7:15 seating and there was another seating at 9:15. The staff in the Ipanema restaurant were beyond fantastic. Our waiters were fabulous especially Kelvin A. Gurley who was always right there with our wine as soon as we were seated (and returned several times during dinner to refill our glasses). Pande Putra was our server and he was also great.. although he did forget a few minor things over the course of the week but he was so sweat, we forgave him for that. We had the absolute best head waiter (Maitre d') that I have ever had the pleasure to meet and his name was Organ! It's been my experience that you meet the Maitre d' on the first night and don't see him again until the last night. Organ came to our table several times every night to make sure everything was how it should be. I saw him cut the steak for a challenged guest one night... that goes above and beyond in my opinion! I would definitely give the wait staff 5 stars. We didn't try any of the Specialty Restaurants so I can't comment on them. Now let me get to the main issues I had with this cruise. I very much enjoy having my coffee delivered in the mornings and sitting on my balcony for an hour or so enjoying the scenery. I only drink decaf coffee as caffeine upsets my stomach. The first morning when it was delivered.. it was instant coffee!! I hate instant coffee!! I mentioned it to our Head Waiter Organ, and he said it would be fixed and I would definitely get my decaf coffee for the rest of the cruise. He had arranged for someone from Room Service to go to the buffet and get me a pot of decaf coffee every morning. Through no fault of Organs, I never did get my decaf coffee. There was always an excuse! I would have to get dressed every morning and go to the buffet to get my cup of coffee and bring it back to the room. By the time I got back it was always cold because the elevators are so slow! (Plus we were in a Forward cabin & the buffet was Aft.) I was told by Room Service that there wasn't enough requests for decaf to warrant them having it available although every time I went to the buffet, the decaf dispenser was always empty... Go figure!!! Another issue for me was there was no table on the balcony. So when sitting out there enjoying the scenery I had to put my drink on the floor! (Minor issue for some I know but still a pain & definitely an easy fix to make guest more comfortable). Another major issue for us was the nightly entertainment. The shows in the main theatre were great for the first couple of nights but after that it became very repetitive... same acts in different costumes! The Beer Prov (very funny) and the Michael Jackson show were the best. The entertainment in all of the lounges was always Spanish. There was a group of young men entertaining in the Haven Lounge every night that sang in English but they finished around 11 and the lady that replaced them every night only sang in Spanish! Don't get me wrong, I enjoy a bit of Salsa.. but not every night!!! Also, I want to mention the smoking issue on this ship. It appears that smoking is allowed everywhere in the outside areas on this ship and of course in the Casino!! Not a nice experience for non smokers. Other cruise lines have designated areas for smokers! Before I finish, I would also like to mention the timing at the Ports of Call. 5pm-1am in San Juan and 7am-2pm in St. Maarten is absolutely ridiculous! Arriving at 5pm in San Juan allows you absolutely no time to explore the island and having to be back on board at 1:30 in St. Maarten is just unacceptable. The next stop after St. Maarten was Nassau where we were docked from 12-7. I would prefer they shave some time off of that port and add it to St. Maarten which is a far nicer place to spend your day!! Now I'm going to touch on Disembarkation Day. We had to be out of our cabin by 8am (which is the norm for most cruise lines). After going to the buffet for breakfast I thought I'd make a quick stop at the Ladies before leaving the ship... WELL... There was a lineup at every ladies room on the several decks I tried. The reason for this was, the stalls had been cleaned in preparation for the new guests getting onboard and then the stalls were locked, leaving only one stall in every ladies room on multiple decks!! This gave me the feeling of.. 'We have your money so now you're not important to us.. get off the ship!!' I listened to many disgruntled guests in the lineups that morning!! Once off the ship, don't even think about stopping on the gangway or just outside the terminal. You will be shouted at by MSC staff to keep moving. I overheard one of the staff telling who I assume to be a new employee.. "Speak with Authority!!".. Really???? Mostly we enjoyed our cruise but the coffee issue and the lack of nightly entertainment would deter us from booking another MSC cruise. These things are an easy fix and I hope MSC makes an effort to fix them. Read Less
2 Helpful Votes
Sail Date: May 2019
We were on the Seaside with 4 other families. Prior to sailing, their website was difficult to navigate. Embarkation was fast and room was ready before 2pm. Food at the buffets and all specialty restaurants were really good. Specialty ... Read More
We were on the Seaside with 4 other families. Prior to sailing, their website was difficult to navigate. Embarkation was fast and room was ready before 2pm. Food at the buffets and all specialty restaurants were really good. Specialty restaurants have the best service. But the nightly complementary restaurant needs improvement. Food choices were similar to buffet items and kids menu was unappetizing. They also have a lot of staff just standing around while there is only one person that can handle your bar drinks and took our friend 3 times to get the staff over to order our drinks. The Spa staff are super friendly and the thermal spa was a cool experience. Our housekeeping guy Antonio was very attention to details and our rooms are always cleaned to perfection. It was difficult to get service at the bar when it’s busy. They tend to service the men and European guests first. Women do order drinks too you know. So after a couple tries, I decided to just not bother with the bars. The nightly show became repetitive after 2nd night as they were the same performers but staged differently. The same guy goes on doing the same trick every night. My kid was really excited about the LEGO club on the day we board. However, after 2 days of kids club, we realized the staff are fully Spanish and Italian speaking and tailored to the European kids mainly and neglected the English speaking kids. So after 2 days, none of the kids wanted to go back to the kids club anymore. Even during the family activities, the staff were playing games in Spanish. Having been on a few different cruise lines, I think MSC does have better food but their customer service needs improvement. I understand they are a European cruise line but if you are sailing from Miami, you are bound to have a lot more English speaking passengers. So it would make sense to have your staff pay some attention to your English speaking passengers. Throughout the trip, I’ve seen a lot of European manager positions staff talking to their European guests. But we’ve never had a manager spoke with us or asking how things are except one manager at the complementary restaurant who was from India. He noticed our daughter wasn’t enjoying her mini burger was it was really dry and brought her something else which was very sweet. In comparison, it was the lower ranking staff that are friendly with any guests from any country. Read Less
2 Helpful Votes
Sail Date: May 2019
We originally booked this cruise on black friday, as MSC was giving away the drinks on us promo, and a good price on a balcony room. I had done a bunch of research, watched a ton of youtube vids, and read a bunch of reviews. I have to ... Read More
We originally booked this cruise on black friday, as MSC was giving away the drinks on us promo, and a good price on a balcony room. I had done a bunch of research, watched a ton of youtube vids, and read a bunch of reviews. I have to say this helped out a lot, and prepared us for the week for the most part. Embarkation wasn't too bad..probably an hour from arriving to actual embarkation (we were there 2 hours before our assigned boarding time). The ship is absolutely stunning! From the infinity bridge and bridge of sighs, to the atrium and staircases, it's really a beautiful ship! We only ate in the main dining room (Ipanema) 3 of the 7 nights. The food was ok, but our server I think misunderstood us (and our table mates) on a couple of occasions. The food was hit and miss, with the breads, pastas, and seafood all pretty great. The prime rib was also very good, but the steak we ordered one night was a little too fatty for our taste. We did the Teppanyaki specialty restaurant the first night, since we sailed at 5pm, and our MDR time was 5:15. This way we could watch the sail away. I highly recommend the Teppanyaki!!! It was so good, we actually went again friday night with some friends we made the first night. As for the buffets....well, they were buffets. Just be prepared for it to be a total cluster, as everyone cuts in and out of line to get what they want/need. They will always have the standard pizza, hot dogs, burgers, salads, and breads, with occasional other fares. I was really looking forward to the pizza, as I know they make it from scratch...it is good, but was light on the cheese. I still ate it quite a bit, though. We spent most of the time at the Miami beach pool on deck 16. We avoided the South beach pool on deck 7, as all the smokers are there and we don't smoke. I thought the bar tenders were excellent! Only a few times (mostly on sea days) was it crowded and had to wait a while for a drink. The key for me was to tip a couple of the bartenders early on, so they remember you (Ruffy ALWAYS took care of me, called me by name, etc., while Happy, Nigel, and Leo all took care of me) The other key is to BE NICE to them! I know they can get a lot of pushy drinkers coming at them, so calling them out by name, saying hello, and generally being a good guest goes a long way to getting good service, IMHO. We don't have kids, but the kids pool area looked like a lot of fun for the kids that were there. I'm a big kid, so I can't count how many times I tried the waterslides! I also rode the zip line about 3 times, so I could get a good GoPro shot. Make sure when you get there, to sign the waiver for the waterpark and zip line early..especially before sea day when the lines are really long! Another tip: I registered my credit card to my shipboard card right after getting on the ship. There are several kiosks around that will let you so this, although you technically have 48 hours. You can also get a wristband that links to your shipboard account, which is $5. That way, you can tap your wristband to their point of sale tablets. Speaking of tech: The MSC for Me app is pretty good overall! It has an interactive ship map (although didn't always tell me the right floor I was on), and would give you access to your shipboard account summary...really useful to see how much you've spent on board! It would have been nice to have a chat feature build in, but that's why they push the internet packages so much I suppose. Speaking of which: we did NOT have the Wifi package, but we still kept getting regular app notifications on our phones, even though we were in airplane mode and mobile data turned off. To the best of my knowledge, we were not charged for that. We didn't do any of the shows, with the exception of Beer Prov (which I recommend...really funny!!). We heard from others that the shows were really good! I did go to karaoke out on the Miami Beach pool deck a couple of times, which I wish was longer (but that's just me). The white party is a lot of fun too, although we were pretty wiped from back-to-back shore days. So if you are of a certain age and want to go to things like the white party, take a nap! LOL. The entertainment in the atrium and various bars seemed to be the same musicians. I would have liked to see some different musicians play in the atrium, as it always seemed to be acoustic Chris (I wasn't a fan of some of his song renditions at times, but was ok). I heard they used to be mostly opera, so at least this is a little better. Speaking of shore days, the biggest beef I had was the itinerary. I knew what it was going in, and still booked it anyway. San Juan arrives at 5pm, and leaves at 1am, St. Thomas from 7am-7pm (was ok with this), and St. Maarten from 7am-2pm, which is WAY TOO SHORT!! MSC needs to extend this by a couple of hours at least. Nassau was 12-7pm. We walked around San Juan with some friends, and went to a place called Punto de Vista (which I had researched online before going, and highly recommend!). We booked the Panoramic shopping & Magen's bay tour through MSC, which was pretty good. For St. Maarten, we took a taxi to Maho beach. If you go: they have a large taxi stand just off the pier, where they have a a few taxi vans. I believe it was $16/pp, and they give you a colored wristband to show you have a pre-paid ride back to the cruise port (we were the only ship in port that day, BTW). I HIGHLY recommend going to Maho beach to watch the planes land low. Again, not enough time do this and see all the bigger jets land, so you have to leave around 12n to make it back on time. For Nassau, we didn't do any excursions, but just walked around town near the pier. I honestly could have done without Nassau, or would have preferred getting in early enough to try the Atlantis water park. Getting in that late in the day doesn't really make it worth the money IMHO, as it only works out to being a 1/2 day. Overall, my girlfriend and I had a wonderful time on this cruise! It definitely has a European flavor to it, as I heard a lot of German, French, and Italian cruisers around me. Again, be prepared for the buffet free-for-all, especially at the coffee stations in the morning! If you have anything above Bella experience, it might be worth going with room service for coffee, as we did for a couple of the days. Also, do your research on the drink packages before you buy one! We had the drinks on us, which honestly was just fine most of the time. We did pay for some of the frozen drinks at times, but stuck mostly to DOU. If you have the Easy package, again..know what's included and what isn't. Also, they will add the service charge (12.50/pp per day to your bill somewhere around the 4th day, so don't freak out when you see a large charge, they put it on your bill earlier, rather than at the end). Finally one other note: If you are staying towards the front of the ship, and want to go to Miami beach pool or the buffet, go to the midship or aft elevators. Otherwise, you end up a the specialty restaurants, and cannot go through unless you go up to 18 or down to 15 and cut across. Just remember...you are on vacation, so don't let little things (or people) ruin it for you!!! Enjoy yourselves!! Read Less
2 Helpful Votes
Sail Date: May 2019
After choosing the cruise we were abit worried as the size of it and the amount of passengers. Not the case though. Embarkation was effortless and quick. Ship so clean and felt spacious. Never had to queue for bar, toilets etc. ... Read More
After choosing the cruise we were abit worried as the size of it and the amount of passengers. Not the case though. Embarkation was effortless and quick. Ship so clean and felt spacious. Never had to queue for bar, toilets etc. Never felt crowded in any areas on the ship. The staff were very attentive and always had a smile. Ipanema restaurant food was delicious and staff were great. Big shout out to the entertainment staff who every night entertained and danced with the passengers too. Ports were great I would say the only port which was abit of disappointment was San Juan as we arrived at 5 and left at 1 and it gets dark about 7 so you couldnt see very much. Disembarkation was also quick. Our only issue was our flight was at 5pm so we booked an excursion so we had somewhere with our bags, as there is no where you can leave your baggage. That is something I think would benefit alot of passengers. Read Less
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