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2 Helpful Votes
Sail Date: February 2019
After 10+ cruises we wanted to try MSC for the 1st time. The ship was configured differently than others we sailed on. Walking space was generally narrow, but there were nice cozy areas to sit. Cabins are like European hotel rooms - TINY ... Read More
After 10+ cruises we wanted to try MSC for the 1st time. The ship was configured differently than others we sailed on. Walking space was generally narrow, but there were nice cozy areas to sit. Cabins are like European hotel rooms - TINY ! Furthermore drawer and closet space was insufficient for our 2 average suitcases. Dining was mediocre, on every front. Uninspired bland lukewarm dishes and little variety on a 10 day cruise. We walked away from the dining and went to the buffet 5 - 6 nights to enjoy better variety, especially for salads and appetizers. Staff was courteous but appeared to be poorly trained at dinner. Buffet area staff was also courteous but would pull our plates before we even finished. The shows were repetitive - musicals and there was no variety nor comedy. Little side cafes and bars did have good music duos at times. This sounds petty but we participated in contests and we got NOTHING for winning (twice at trivia) despite the organizer promising a nice little gift. She gave us a story that the prizes were somewhere else on the ship... We don't watch TV but the 13 inch 13 year old one was miserable. The interactive connection never worked so we could not check our account nor could we book an excursion. Also, public washrooms are as elusive as the one eyed yellow striped toad. The buffet floor had a SINGLE washroom which had a line-up worthy of a night at the Roxbury. In conclusion, we understand why MSC is priced lower than RCI, Princess and Celebrity. MSC is OK if you want a cheap affordable cruise and want something different than Carnival. Read Less
3 Helpful Votes
Sail Date: February 2019
We had a wonderful experience on the Divina. Our servers in the dining room were so fun and courteous that we only missed one night with them. They shared stories about their on board life as well a their homeland. We were I the Villa ... Read More
We had a wonderful experience on the Divina. Our servers in the dining room were so fun and courteous that we only missed one night with them. They shared stories about their on board life as well a their homeland. We were I the Villa Rossi MDR and our servers were Cosme and Eric. The food choices some nights were difficult to make. We booked a balcony Fantastica room and were pleasantly surprised by its spaciousness. We were very surprised that theroom was cleaned two times per day and the bed turned down at night - nice touch. We did not get the drink package and were more than okay having 12 drink tickets each. We could have whatever beer we wanted and they honored the tickets for frozen drinks. I have a lot of respect for the "abuse" the bar staff took from guests. A lot of guests were so impatient and unsympathetic towards the staff that it made me very sad. I pulled a few staff aside and gave then words of encouragement. MSC does need to hire more staff. We also appreciated the attempt by staff to control the lounge chair situation and removing towels after 30 minutes of non-use. The Divina is very clean and sparkly. What surprised us was how quiet the ship was at night. Compared to how many people were aboard, there was hardly anyone in the bars. We thought it would be loud and quite the party going on. We find it very relaxing. The entertainment staff went out of their way to entertain. They were always high energy and had a smile for you but weren't pushy to participate. I loved that you could get professional pictures taken with various backgrounds. The photographers were great and made you feel comfortable. Over all, we had an excellent time and would choose MSC again Read Less
3 Helpful Votes
Sail Date: February 2019
We chose this cruise because of the itinerary. Unfortunately they are not offering the same one next year or we would be on it again. 1. The ship is beautiful! The cabins are spacious and clean. The ship overall is kept in top ... Read More
We chose this cruise because of the itinerary. Unfortunately they are not offering the same one next year or we would be on it again. 1. The ship is beautiful! The cabins are spacious and clean. The ship overall is kept in top notch form. Both in repairs and cleanliness. 2. The food is very good. We did wish that MSC offered free dining in more locations like Norwegian cruise line does. Eating in the dining room every night got monotonous. 3. The entertainment was very good. Talented dancers and singers, but VERY repetitive. The opera could be eliminated, although they were very good singers. Other entertainment in the bars was very pleasant. 4. We had no issues with embarkment and disembarkment. The embarkment was slow, but apparently not a MSC issue, but customs issue... so I heard. Once they began though it happened quite quickly. Most of the luggage was in our rooms within the hour. The other suitcase was more like two to three hours. We didn't sit and wait, so I'm not sure exactly. We went to the sport bar right away because no one was there. That worked our great. 5. Lovely pools. Enjoyed the depth because they weren't packed full of standers. They were deeper pools, so you had to swim somewhat. 6. The dining staff rating is a bit lower because of this being a European ship. They don't gush over the customers as we Americans are used to on other cruise lines, tho they weren't rude either. The bar waiters and waitresses seemed quite pleasant. 7. Our room steward was very nice but due to the language barrier he didn't say much, but always smiled. No towel animals or towel persons as we have grown to expect from other cruise lines..no big deal. 8. There was a morning activity at the pool each day which I though was great. Stretching, exercise, dance lessons...etc. As I said earlier. I really wish they would have offered the exact same itinerary for 2020...disappointed. Read Less
3 Helpful Votes
Sail Date: February 2019
This was our third time on the MSC Divina. As always we were pleased with our cruise. We were pleased enough with our cruise that we gave deposits towards a future cruise. Some differences that we noticed...MSC has changed some of the ... Read More
This was our third time on the MSC Divina. As always we were pleased with our cruise. We were pleased enough with our cruise that we gave deposits towards a future cruise. Some differences that we noticed...MSC has changed some of the packages and ways of doing business. Some changes were positive but some were less interesting. Nothing major to report or complain about but we did hear rumors that MSC would be eliminating the "kids sail free" program. That would be a major disappointment if that happens and would impact our decision making process in choosing a cruise line. One of the highlights of the cruise was seeing familiar faces on board and the customer service. Carlos from the entertainment team is always a pleasure and so was seeing the main waitress (sorry I don't remember her name) from the sports bar. We were especially pleased to see and chat again with the event manager, Mohamed, as his service is second to none. Assets like Mohamed are one of the main reasons why we keep coming back to MSC. One word of advice for the cruisers considering MSC...MSC still remains in purgatory as they try to penetrate the North America market but hangs on to it's European roots. Very diverse culture of clients that doesn't necessarily impress some Americans. The food, feel, entertainment and culture onboard is very European and we noticed that many people tend to prefer familiarity of a U.S. based/themed ship. IMO MSC needs to be more forthcoming and advertise that they're a European themed cruise so that the American clientele is not surprised when they're onboard. Read Less
4 Helpful Votes
Sail Date: February 2019
We decided to try MSC after more than a dozen cruises. The Italian food and ambiance was attractive and as first generation Italians we were excited to try MSC. The embarkation on 2-21 was a disaster and exercise in total customer ... Read More
We decided to try MSC after more than a dozen cruises. The Italian food and ambiance was attractive and as first generation Italians we were excited to try MSC. The embarkation on 2-21 was a disaster and exercise in total customer disregard. Over 2 hours in a zigzagging line and when we reached the desk to register the young lady walked away to never come back. She apparently went for lunch but was not replaced. We had to butt in the next line to get served, and no apology. The good: 1- Nice looking ship 2- Good embarkation buffet with select cheeses, parmesan, prosciutto, etc. 3- Some nice and pleasant bars on the ship with music. 4- The price was descent considering the booze package (basic one) The bad: 1- The nice ship was dirty in many areas: public washrooms, buffet area, greasy chairs, inadequately cleaned tables, beverage station mess. 2- Most items seen at the buffet on embarkation day disappeared. I asked for prosciutto and was told there was no more but saw crew members being delivered a big tray with it and other nice items 3- Dining room was dismal. The food was totally uninspired, lukewarm, repetitive and tiny portions. We had to ask repetitively to get a glass of tap water and/or coffee. The Italian night dinner was an insult to my ancestors and the food was not even at the level of Olive Garden. 4- The buffet became terribly repetitive after 4 days (10 day cruise). The salads were discolored with shades of yellow, brown, rust, and gray. The cold cuts were unsafe as we could clearly see mold and dry edges on the sliced meats. 5- The buffet lay-out was a mess as it created both gridlock and butting in. 6- Getting served a drink near the pools or bars was not easy. We ended up going to get our drinks ourselves but often waited 15 minutes to get served by one of the 4-5 bartenders who were more focused on counting ice cubes or joking with one another. 7- Our cabin had no wash cloths and we had to ask every day to get some. I guess Europeans don't use them ?? 8- Our TV did not work. We didn't care for watching TV but like to check the accuracy of our statement regularly. We complained several times and were promised a tech guy would come by "soon". After 10 days we never saw anyone. 9- We were sold a balcony room "unobstructed" but it was. Life boats in front of us, a 15 foot overhang above, and 20 ft wall on LHS jutting out. We had passengers and crew members just below our room walking and smoking, despite being on the non-smoking side. We filed a complaint but it probably got lost in file 13 10- Shows were repetitive -opera and musicals with terrible sound modulation. 11- We never got our prizes for wining trivia. We also never got our Gold Member fruit basket + 1 hour Spa session + Welcome back cocktail and yet we have an email confirming these. Read Less
3 Helpful Votes
Sail Date: February 2019
Family advised to try this cruise line. Everything went very smoothly getting on and off ship. The food was fantastic. Menu items included Mediterranean entries which made a great time to try something different and I was not ... Read More
Family advised to try this cruise line. Everything went very smoothly getting on and off ship. The food was fantastic. Menu items included Mediterranean entries which made a great time to try something different and I was not disappointed. Wait staff were very attentive to all our needs from the customer service to Wilfred our cabin attendant. All the staff were very friendly. Wally in entertainment kept us happy, Cahya and Kumar at our dinner table were the absolute best. The staff taking drink orders and the bartenders definatly kept us entertained. We had an absolutely wonderful time. The ship is beautiful and should definatly cruise this line again. Family members who cruised this line before highly recommend us to take this line and I'm so glad we did. The staff from the captain to the wait staff were all extremely friendly and would go out of their way to make our cruise the best. Thank you. Read Less
1 Helpful Vote
Sail Date: February 2019
This was my second time on the Divina and DH first time - largest ship we have sailed on to date. We chose the Divina for our winter escape for the itinerary and price - excellent value. Embarkation- we arrived at the terminal at ... Read More
This was my second time on the Divina and DH first time - largest ship we have sailed on to date. We chose the Divina for our winter escape for the itinerary and price - excellent value. Embarkation- we arrived at the terminal at 1130 and after a short wait at security, breezed through the check in process and got to the waiting/preboarding area to the announcement that boarding would be delayed. Never got an answer to why Customs delayed it so...at 2:00 there were still small groups coming off the ship. Finally started boarding at 3 and on board at 3:30. Immediately went to see the restaurant manager to get our seating time changed and then up to our cabin. Our luggage beat us there, unpacked, then went to the safety drill. Note to MSC, thank you for having the drill in the various lounges, but don't have people bring the life vests if we aren't having to put them on. Huge tripping hazard when everyone is leaving dragging their vests behind them. Dining: we ate all of our dinners at Villa Rosa and had excellent dining companions. Our servers were excellent as well. Food is subjective but I will say food was average to good. Best cheesecake I have had for a long time and I enjoyed the duck and different pasta dishes. Food was served hot but I noticed that service was uneven. Some with different servers were getting dessert while we were getting our entree. We enjoyed talking at our table so slow service was not an issue for us but would be for some. We ate breakfast and lunch at either the buffet or the Black Crab restaurant when open. Only used the buffet during "off" times as it was normally PACKED, not appealing. Pizza is very good and we liked the salad and fruit bar. Ate once at the Sports Bar, good wings! Wish they could expand their food service hours and seating area (lose the bowling alley). Did not do any pay restaurants- would like to see the Eatery revamped with more inviting seating and the Galaxy change to a steakhouse. Ship and service: ship is beautiful, large, clean. We did not experience any service issues and found crew enjoyable. Room steward was very good. On sea days the Divina felt crowded and pool area was even more packed than the buffet, with the normal chair hogs. Evenings it was difficult to get seats at some of the bars, and some areas definitely needed more bar servers. Enjoyed the different music offerings at the bars, and only went to a few shows which were good. Would like to see the Golden bar and photo area revamped in the future as they are in the middle of a major walkway, and the Black and white lounge is under utilized. Stick a good band in there and it would be filled (band offering there for us was poor). Ports: we had a great time in all the ports and this was the number one reason why we chose this cruise. Tortola- grabbed a cab and went to the beach. Antigua and St Kitts did MSC excursions exploring both islands to see the major sites and both were well organized and informative local guides. Martinque we used a private tour, Visio tours, and the guide was excellent and saw the rainforest, rum distillery, and a beach. St Martin took the water taxi to downtown for shopping and some bar time, then back to the ship early to enjoy an empty ship. Weather was perfect!! Disembarking: did self walk off at 0800, as did the rest of the ship it seemed with a very long line. MSC if you want a smoother process set up a second exit point to move people faster! But in closing, we enjoyed our cruise and would choose MSC again. We enjoyed the multi national cruisers. We cruise to see new places and to unplug/relax. Mission accomplished! Read Less
Sail Date: February 2019
The cruise started on a bad note because too many of the staff seemed tired and annoyed at serving the incoming guests. As a first impression this is not great. Then there are countless hidden costs, even when you purchase packages that ... Read More
The cruise started on a bad note because too many of the staff seemed tired and annoyed at serving the incoming guests. As a first impression this is not great. Then there are countless hidden costs, even when you purchase packages that are merchandised as all inclusive. Even the gym had many additional costs which was a shame. The spa was nice but they did some hard selling even somewhat pushing services that aren’t needed. Also some costs are sneakily added, like water in the cabin even when you have a drinks package. The food is average and doesn’t reflect the tasty videos on display in their promo pieces. The deck is also very cluttered where finding a place to enjoy the sun can be challenging. As the cruise went on things improved (the final show was really impressive) but it was a shame that what was marketed and what was experienced did not match. Read Less
Sail Date: February 2019
Overall, we have had a good cruise. Many minor things were not quite there to make it a great cruise. Food: Restaurant - “Black Crab” food quality got better as the cruise went along, though it was somewhat inconsistent. Our ... Read More
Overall, we have had a good cruise. Many minor things were not quite there to make it a great cruise. Food: Restaurant - “Black Crab” food quality got better as the cruise went along, though it was somewhat inconsistent. Our waiter was exceptionally polite and attentive. Buffet – Food was ok, good selection, the pizza was very good. In the “rush hour”, drink service at the buffet was slow. Coffee stations are too few for the size of the buffet. Dinner and lunch buffet selections are very similar. Sports Bar – Food was ok, chicken wings are great. If you are sitting at the bar, make sure you do not sit on the rightmost chair as it is next to the bar station (the waiter keeps bumping into you). Bar service is a bit slow. Bars around the pool are the busiest and the slowest. Bar service can be from ok to rude. Bars in the core of the ship do offer much better service and are typically fast and exceptionally courteous. Bars receipts are terribly inconsistent, some bars ask to sign a receipt, some bars just give you a receipt, and some do not give you a receipt at all. Facilities: Pantheon Theater – a large theater facility great overall, comparable to most other cruise ships of the same size. It would be nice to be able to watch movies Pools – the layout is similar to any typical cruise ship, one covered pool, two open-air pools. The size of the pools is overall adequate though they were busy on days at sea. Pool decks are a good size also, though on days at sea it is hard to find an unoccupied chair after 10 am (towels are not being removed from unoccupied chairs). Atrium of the vessel is gorgeous and is exceptionally appointed. Public washrooms on the ship are scarce and men’s washrooms have no urinals creating lines ups. Entertainment was mostly a combination of musical and acrobatics act. There was no comedy show as such (it would be difficult considering the linguistic composition of the passengers). It was good, but it was not outstanding. Opera at sea (a compressed to 50 min version of Verdi’s La Traviata) was different certainly. Twice a day room service is nice, room stewards are polite and attentive, the room is vacuumed but there always seem to be some sand around (I presume vacuum cleaner without an agitator brush head have a hard time picking up the sand from the carpet). LGBT events seemed to be an afterthought, though MSC did host multiple events, unlike some other cruise lines we have taken. Embarkation was delayed by few hours (apparently due to a drug bust), which was somewhat unpleasant, and the terminal crowd was quite large (we took a trolley to Miami downtown and walked there for 2 hours). Disembarkation was typical lineup and wait for the line to move, took us roughly 30 min to get off the vessel, plus another 15-20 min to get our luggage. I hope with the construction of the MSC terminal in the port of Miami next year, things will run a bit more smoothly. We will be cruising with MSC again, though it takes a bit of time to warm up to MSC. Multicultural/Multilingual experience was overall great. Read Less
3 Helpful Votes
Sail Date: February 2019
First of all, I got a room with a balcony that was presented in the pictures with a nice open view. The room I got half of the balcony is made a metal that doesn't have the nice open view. 95% of other rooms have the balcony made of a ... Read More
First of all, I got a room with a balcony that was presented in the pictures with a nice open view. The room I got half of the balcony is made a metal that doesn't have the nice open view. 95% of other rooms have the balcony made of a transparent glass that allows the nice open view over the ocean... sunsets etc.. Anyway... that was my first disappointment. I didn't get what I paid for!! It is very rare I go on vacation and it is exactly for these type of reasons!! you never get what you pay for!! Second, this is a cruise for seniors. I was there with my family and for my family given that we live on two different continents and we don't see each other for years ( last time I spent time with my sister was 8 years ago). My group included 19 yo, 23 yo, 40, and late 40s.We expected to be able to stay a little late than mid-night maybe meeting fun people. The ship is full with seniors, the programs are boring and everything closes at mid-night. Be prepared for long boring walks back and forth and trying to have fun. The two restaurants and three bars looked nice, the dinner was decent every night. They have options that they change every evening.Dinner is ok. In general the personal is ok. They don't speak english but eventually they would bring what you want :). The breakfast had two options buffet and a la carte. The buffet is super crowded. Food is ok-ish. It is a cantina type of serving. By the end of the trip everyone was coughing left and right in your food! :) I really don't recommend the MSC tours. There isn't much time to spend on each city/island and not much time for sight-seeing, they are very disorganized, expensive and you waist your time trying to get on busses then stuck in traffic. Try to make your own schedule, find a nice beach and go there. Most public beaches aren't too clean but at least you don't stay in a bus for hours. The bus we visited Panama broke in the middle of the highway, we waited 40 min while the driver tried to fix it (some type of belt broke), eventually they sent another one. I was very surprised, and they continue the tour in the old city. Third, at the end I experienced a very unpleasant situation with an employee that scan cards and make sure you are the person that travel. Instead of being honest and give the right information that I was selected for a security check, he told us that the system broke and I can't get out of the ship until an officer comes to see me. I had to wait long time while nothing was happening. It became very messy very fast because my family was waiting for me and we all had to say Goodbye and go on our way to the different flights. To speed up the process, because other people were waiting to get out of the ship, I requested someone to bring me to the security check and in the meantime I figure out the real reason why they stopped me. I find it very unprofessional to misinform people and very disrespectful creating confusion without any reason in an already crowded/messy situation. This type of personal shouldn't be on a "hospitality" business and he should be fired. I barely had time to say goodbye and hug my sister. The entire thing just turn my stomach upside down. Read Less
1 Helpful Vote
Sail Date: February 2019
great service. poor and boring food. buffett food was thesame everyday, long lines trouble finding a place to sit. dinner in dining room. very poor choices, theyecpect you to pay for lobster tail, filet, which have been included in ... Read More
great service. poor and boring food. buffett food was thesame everyday, long lines trouble finding a place to sit. dinner in dining room. very poor choices, theyecpect you to pay for lobster tail, filet, which have been included in my other cruises. samething with ice cream they sell cones or sundays etc. it cost $ $ $ for manythings that have been included in past cruises. even room service has a charge. over 4,000 people long lines everywhere. including public bathrooms which were small and not nerally enough of them. Evening entertainment was good but the samedancers and singers each nite, which became boring after a while. We will NEVER cruise MSC again. most other people we talked to felt the same. no clocks in public places, on robes in the cabin. the staff were very hard working and very freindly. they are underpaid. i willstick with Carnival, princess or my favorite Holland American in the future. Read Less
1 Helpful Vote
Sail Date: February 2019
I choose this cruise for myself (single 55 year old male), my 24 y/o son and 21 y/o daughter because it scheduled well around her college spring break and we could all handle a 10 night getaway...we flew in from three places Thursday ... Read More
I choose this cruise for myself (single 55 year old male), my 24 y/o son and 21 y/o daughter because it scheduled well around her college spring break and we could all handle a 10 night getaway...we flew in from three places Thursday morning February 21st (all excited and a bit apprehensive about such an immersive family experience) and flew back to our respective places Sunday March 3rd wondering where all the time went and having had an amazing trip together. Who knows when we'll all be in the same place again for that long?! It was very special and memorable. The 10 night itinerary is perfect. I love the two initial sea days and have been to the eastern and western Caribbean on multiple cruises so like that we just steamed southeast. We met great people and settled in to our new home. Two sea days on the way home is also a perfect way to unravel the prior days. We met people from around the world: straight and gay couples; large and small groups, single guys travelling together with women, other guys, family and alone; single women travelling with other women, men and family. 30somethings to 80somethings and every age in between. A pair of really fun 33 y/o Canadian couples were our pool/party buddies most afternoons and we heard no less than six languages around us at any time. There were many repeat MSC cruisers and a surprisingly high number of repeat/frequent Divina cruisers. I've been on Seaside twice (February 3, 2018 and February 2, 2019) so I've learned MSC is an international crowd (refreshingly so most of the time), the food is overall great and it is as or more professionally operated as Royal, which is the only other line I've frequented. We all found things to do and people to talk to, reconvening for dinner in the dining room eight of the 10 nights. More on that later. MSC Divina is a beautiful ship. I was forward portside oceanview room 8005. My kids were midship starboard interior room 8194. I had Wellness package and no drink package. I drank what I wanted and paid at the end. I heard many people talk about getting drink packages as free upgrades, even balconies as free upgrades so I will be asking for upgrades when I book in the future. We spent a lot of time at the Garden Pool. We choose there because it overlooks the stern and the ocean/water is so close and hypnotic. You also avoid all the social announcements, dance classes, sexy man/woman, BINGO, etc., going on midship at the big pool. Shhh...it's an amazingly quiet, secret spot. Even though all of us are repulsed by cigarette smoke there was virtually no lingering smoke from the Garden Bar smoking area, which is on Deck 15 right next to the Garden Pool. We staked out spots on the wooden decking, got buckets of Red Stripes (well I did anyway) and didn't bother fighting over a chaise lounge. BTW they were mostly gone by 8, scarce by 9 and gone by 10. And staying on Deck 15, we'd get ready for dinner and meet there for an aperitif...live music, stars/sunset and really no smoke bothering us. SMOKERS: this is your spot! There is also a very nice Cigar Lounge with decent cigars for sale onboard. There are far better cigars for sale in the Mini Mall, which you can then bring into the Cigar Lounge. BRING a lighter (safely and legally of course) as it can sometimes be very hard to find an extra flame onboard. The ship has many unique areas, which allow music, dancing, social activities, kids activities, etc. to be going on in one area without dominating the other areas. I'd spent time gazing at deck plans and getting ready for "my turn" so I'd picked the pool and staterooms we'd hang out at. I tried to make advance reservations at Eataly but was told it was sold out. I had no problem making a reservation once onboard. We ate there Sunday night and it was above expectation although with small portions of pasta. The MDR was also above expectation. We enjoyed the menus, food, flexibility, quality of service and personalities of our service staff, beverage service, decor and people watching. Be prepared and plan ahead...if you have an 8:30 dinner like we did (too late for me), see the 7PM show (not me...I won't miss sunset...we all did our own thing before dinner) because dinner lasts until 9:30/9:45ish. We didn't find any dish in the MDR or buffet we didn't eat due to flavor or poor quality. Our conclusions: too much and too good to say no. The ship shows some signs of wear and tear (carpet in hallway was worn, edging around hot tubs is worn, etc.) so you'll see some things to complain about in that regard. However, it was was sparkling clean and everything worked all the time. Everything. Both cabins were better than expected and cabin service was personalized, friendly and helpful. We carried luggage on and off so em/debarkation were non-events. Wait here, queue there, just relax. It won't leave without you. We actually had breakfast at the buffet and sat in the sun for an hour on Sunday before leaving the ship so it helped extend our vacation a bit. Hard to think of any complaints but I guess it's only fair so here we go: no comedy show. Read Less
1 Helpful Vote
Sail Date: January 2019
Bought this in May, with a $198 deposit, a Memorial day special with free drinks and balcony. We had a great cabin 8230 on Deck 8 without lifeboats blocking our view. We were also near the elevator that we would used late at night coming ... Read More
Bought this in May, with a $198 deposit, a Memorial day special with free drinks and balcony. We had a great cabin 8230 on Deck 8 without lifeboats blocking our view. We were also near the elevator that we would used late at night coming down from the Black and White Lounge. Transportation is not at problem from Fort Lauderdale and back from the Miami port. Cost is $38 for Uber or $20 per person with the shuttle one way. Just walk off the ship, the shuttle drivers are there with signs for FLL. We do not stay in Miami for I feel and like FLL.. more fun at the beach bars in Hollywood. MSC has a match points program with the other cruise lines so I was given all the great perks and also my cabin mate. I did not have one bad meal or service in the Black Crab. Even the buffet is excellent except some items that should be near the entrée are not. Best to scot out where everything is so you can hopefully have hot food. Entertainment was excellent even got to see an OPERA, This is my 3rd cruise with MSC and will continue to cruise with them... if the price is right. Only took one tour other one was on our own. Read Less
2 Helpful Votes
Sail Date: January 2019
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was ... Read More
We sailed on MSC Divina because we got got a bargain and to entice us we were "matched" to the level on NCL/Carnival, we found the ship to be nicely designed, our cabin was comfortable and the amount of amenities and dinning was plentiful, we were hesitant because people's reviews had made it seem like there was too much pasta on the menus, we found the opposite, the food was very tasty and the selections was great, they still need to work out a few kinks, in the black crab restaurant ( where we were assigned ) we had to wait for our coffee to accompany our desserts, but it seems like every cruise line is cutting staff and you don't get quite the prompt service that we expect. The itinerary was wonderful too, going to shore and coming back into the ship was painless and we loved the fact that the ship stayed longer in ports than most cruises we have taken, that was nice surprised. Another pleasant surprise was the entertainment in the theater, we enjoyed all of the shows, they did an amazing job and would certainly would do another MSC Cruise. Read Less
1 Helpful Vote
Sail Date: January 2019
We are just off the Divina. We chose this cruise because of the price and great itinerary. food: good to not good. The buffet is overcrowded and finding a place to sit us not easy for breakfast/lunch. Although food is plentiful, we ... Read More
We are just off the Divina. We chose this cruise because of the price and great itinerary. food: good to not good. The buffet is overcrowded and finding a place to sit us not easy for breakfast/lunch. Although food is plentiful, we found both breakfast and lunch very repetitive. MDR for dinner was hit and miss. My husband is gluten/dairy intolerant. While they tried to accommodate him, they actually forgot his meal one night and we had to go back to the buffet. They offered him terrible desserts ie. jello on “elegant” night. I think the chef could have done so much more. No creativity at all. This portion of our cruise was very sub par. entertainment: the singers and dancers are all very good but not 9 nights in a row. It would be nice to have a bit of variety. Magicians, comedians etc. Room: our room was clean, large and we were lucky to get a huge balcony. Overall: impossible to get a pool lounger after 8:30 am. They are reserved as early as 6:00am. People often threw a towel on the chairs and left for hours and hours. They need to introduce a no chair hogging policy. Not sure we would return on MSC. Leaves to be seen. Read Less
1 Helpful Vote
Sail Date: January 2019
This was the 30th Anniversary of our "Friends and Family Annual Winter Caribbean Cruise". There were 24 of us. Our 3rd time on MSC and the 2nd on the Divina. We were on last winter and the dining experience was "OK", ... Read More
This was the 30th Anniversary of our "Friends and Family Annual Winter Caribbean Cruise". There were 24 of us. Our 3rd time on MSC and the 2nd on the Divina. We were on last winter and the dining experience was "OK", but boy....have they upped thier game. There is a new exec chef and selection, preparation and presentation have vastly improved both in MDR and buffet. No jugglers, magicians, or comedians at the show, just Las Vegas type review with a touch of Cirque de Soliel and costumes that are way over the top. All great performances. Evenings, a live band for dancing in 3 lounges plus the atrium. M&G, repeaters party and the "Black Party" (that's for top tier repeaters) all offered endless bar service and top staff attended and mingled and chatted with guests. 3 nice pools, with the back most quiet and for adults only. The ship is beautiful and the overall fit and finish is quite nice. We arrived shortly after noon and boarding had already commenced and we were on board in about 10 minutes after arriving. No waiting, no lines, no queuing. MSC had a few issues when they started sailing out of the US, but I think they've pretty much addressed and resolved them. All and all it was a great cruise. We will recommend MSC and we will sail with them in the future. Read Less
1 Helpful Vote
Sail Date: January 2019
Best cruise value for balcony cabin including drink package. Service in the Black Crab Dining Room excellent. Our waiter and crew anticipated our needs before we asked. The food was selection was more Mediterranean than we've had on ... Read More
Best cruise value for balcony cabin including drink package. Service in the Black Crab Dining Room excellent. Our waiter and crew anticipated our needs before we asked. The food was selection was more Mediterranean than we've had on other ships but excellent options and we enjoyed trying a few new things. We tried the dining room for both breakfast and lunch as well and enjoyed the menu selection. Excellent pizza, salads, desserts, as well as hot and cold entrees were available in the buffet. The Bella drink package was wonderful. Instead of paying $12/drink, on this ship we were able to drink all day for $12 in tips. The shops were very nice, and the adults only Solarium area was the nicest I'd seen on any ship. Deck chairs were harder to find on sea days, however we learned to get out early and "save" our chairs just like everyone else did. the shows were wonderful and the excursions were great too. Read Less
1 Helpful Vote
Sail Date: January 2019
I’m writing this review as part two covering the last 10 days of a 21 day back to back sailing so I can detail the second cabin and Eastern Caribbean ports. For a more detailed overall review of our sailing please first see my part one ... Read More
I’m writing this review as part two covering the last 10 days of a 21 day back to back sailing so I can detail the second cabin and Eastern Caribbean ports. For a more detailed overall review of our sailing please first see my part one as this will be a shorter review covering only things specific to this sailing. As back to back passengers we were able to be some of the first allowed back on the ship, Yacht Club and special assistance passengers were gathering as we were queued to re board just ahead of them. As Aurea passengers we were entitled to two massages which is the first thing we went to schedule once on board. We then slipped by our cabin, met our steward and were able to drop off our carry on bags before heading to lunch. Aurea guests are allowed to eat in the lower Black Crab restaurant for embarkation day lunch, don’t miss this as it is one of the best lunches you will get on the ship, including special items available only that day. After our wonderful meal service on our previous leg I decided I wanted to give up our My Choice dining, where we could have a two top table (albeit tightly spaced), and asked if we could get an eight top group table for people from our Cruise Critic Roll Call. Arthur, our head waiter, was able to get one assigned and again we had good service with great company for all our MRD meals. I want thank the Divina dining staff for being so accommodating with our multiple special requests. We moved from an aft facing Fantastica cabin to this sailings forward Aurea Suite with large balcony. Cost for this cabin was about $1500 more for one less day. Aurea included the Classic drinks package at the time, we upgraded again to the Deluxe package which cost about $206 per person less than when we upgraded from the Fantastica included Drinks On Us package. So we got the Aurea perks including thermal spa access, two massages and a much larger stateroom for about $1100 more. I’ll go ahead now and say it wasn’t worth it, I really preferred the aft facing Fantastica balcony. As noted after looking at the special two tops for My Choice dining, with literally two inches between tables, we decided to forego that perk. In the end we didn’t even use the massages and cancelled them the day before. We also never used the thermal spa access as it really was a let down after being on Seaside. They even removed heated tile loungers so quite little remained to entice us back to the spa. We went to the Exclusive Top 18 solarium once, it couldn’t even begin to compare to the Aurea area on Seaside. In addition to being a pain to get to the loungers were barely different than the regular pool decks, the round cabanas, which were the only shade, were extra cost and bar service was sporadic and extremely limited. Servers had coolers stored in a side room where they got your drinks. The hot tub looked nice and was actually hot, the view down onto the main pool deck was questionable. Since I had sailed Divina in 2017 I was aware or these Aurea shortcomings, the sole reason I booked Aurea was the cabin. We were able to secure cabin 10007, a fairly rare opportunity as these suites book up early and deck 10 are considered the best. Be aware that each deck’s corner Aurea suite is different. Cruise Critic and YouTube proved invaluable in seeing the differences. While deck nine cabins are actually slightly larger, they have a significantly obstructed view from the bow structure and the useable balcony area is much smaller. This was a true suite with separate living area and bedroom, something I’ve grown to like after sailing many NCL suites. The living area had a couch that became a double bed, storage was a little limited and the TV was small (both rooms). The master bedroom was spacious with lots of storage, the view from those forward facing full windows was spectacular. What I didn’t expect was the overall dilapidated condition of this cabin. Our cabin steward, Eduardo, did everything possible to keep it clean, but overall it was a letdown. The couch/bed was horrible, the cushions were destroyed and it looked like it came from a yard sale. One of the end tables was missing a lamp so there was a hole in the top where it once was mounted. Over the desk in the main bedroom there were three lights missing, covered over by peeling duct tape. Everywhere the furnishings were chipped and had peeling scuffed corners. The worst by far was the bathroom. I did know there was a tub rather than shower, what I didn’t know was how dysfunctional it was. Having only a half glass partition water sprayed onto the floor at the back. It was also too high so the showerhead proved much too low for my 6’4” body to use. Getting back to that water issue, over the years it has evidently caused an issue under the bathroom floor. The bathroom had a severe mold smell, covered up with lots of bleach. I tried putting water into the floor drain to be sure that wasn’t it, we ended up having to leave the door closed as the horrible smell was then contained by the negative pressure from the air vent fan. I really should have said something on the ship and I did mention it on the post cruise survey, but it was so painfully obvious that I’m sure they’ve had a multitude of complaints. Until this ship has a refurbishment I would never recommend this cabin. The balcony is accessed from the side at the living area. It opens to a very narrow balcony where you can only walk forward to a wider forward section that is in front of the bedroom’s sealed windows. We had some wonderful sailings into and out of ports, but it became too windy for my taste once at sea, the aft facing balcony was better. Sun exposure was also a problem for me, again the aft balcony was better. I don’t regret booking this cabin as it was a unique experience that I have seldom seen available. On other ships I would consider booking Aurea again, on Divina it is highly unlikely as I do not see it being worth the increased price point, especially now that it includes a lower drink package. Aurea and Black status guests were assembled in the theater for disembarkation within 15 minutes of each other. Both were called at the same time to leave the theater to join the disembarkation line. We had a late flight home so debated whether to stay on the ship as long as possible or find a place to stay for the day, in the end we put our luggage out the last night and booked a day hotel for the time before our flight. We had time for breakfast in the MDR headed to the theater and left the ship as the first official group about 8:45am. As typically happens there were already people from later groups trying to get into their baggage areas even though their disembarkation color had not yet been called. We quickly found our bags and were through customs waiting with the masses for an Uber about 20 minutes after leaving the ship. We booked a day room at B Ocean Resort in Fort Lauderdale. While fairly expensive at $140 for an afternoon I couldn’t take hanging around FLL airport until our 5:30pm flight. We got a room in the complex across the street and a long walk to the beach area. It was decently clean and had a few expensive dining options for lunch. We were allowed two beach chairs and use of the pool and other facilities. It was nice to be able to relax and shower before heading to the airport. I had read that FLL was not allowing anyone past security until three hours before their flight departure so did not want to get stuck there with the severely limited venues before security. It would be nice for MSC to offer some excursions ending later at this airport. Read Less
6 Helpful Votes
Sail Date: January 2019
We just returned from a very pleasant first-time cruise on MSC Divina. We have about sixteen cruises under our belt on four other cruise lines and now MSC rates very high. I’m going to attempt to be very detailed with the intention of ... Read More
We just returned from a very pleasant first-time cruise on MSC Divina. We have about sixteen cruises under our belt on four other cruise lines and now MSC rates very high. I’m going to attempt to be very detailed with the intention of being helpful so the reader will understand how to make their MSC cruise more enjoyable. First, there is a bit of a learning curve for MSC. You have to decide not only on the usual cabin type but also your “experience level.” You pay more for better cabin location, the choice of dining times, free room service, etc. Take time to examine these options. We chose Fantastica which gave us early dining time and a drink package. Warning: drink packages have changed so be certain of the details. For some reason, we were given unlimited drinks (still all “lower shelf”), AND 2 packs of coupons for free drinks with no service charge included. Why we got both??? Also, you need to be aware of the status match offer. We are Platinum on NCL and were given the top Black Card Status that came with a number of very nice extras including a dinner for two in one of the two specialty restaurants. Also receive two large solid chocolate ship replicas of the Divina, bathrobes and slippers, a fruit basket, chocolate covered strawberries, a bottle of spumante, a special dance class, and a lovely birthday cake for my husband on his birthday. There were other offers for black card folks like a one-hour thermal area experience that we didn’t use. It appears that MSC was a bit too generous and scaled that offer of their top status back to only the top, top loyalty status on other cruise lines. Unfortunately, no current chart shows which level you will match. So, the status match program was reconfigured around Oct. We applied in Sept. Arrival: We hail from the Midwest that was caught in a polar vortex, but had no problems flying to FLL. We found an incredible deal on Hotwire for a hote in FLL. We called for an UBER the morning of the cruise, and he was there in three minutes. The cost was about $34 to the Port of Miami, Terminal F. The Ship: First, it was kept very clean and is just beautiful. People seemed to be enjoying themselves everywhere we went. Since it is such a large ship, it takes a while to learn your way around, but most areas are typical of a cruise ship: theater in front, buffet in the back, dining rooms in the middle to back areas. You quickly learn that all the instructions on MSC ships will be given in five languages, so you have to endure that experience. English, French, Italian, Spanish and German. Check-in: MSC gives passengers an assigned time, but that means nothing. You can embark whenever you want- after 10:30. We arrived at 10:30 and black status folks should go to the far left. After security, we were directed to the wrong line and soon realized we were not where we should stand. It was quick and efficient, but you process your credit card at a kiosk onboard the ship. We were on the ship by 11:30. Only the buffet is open for lunch. This area becomes quite crowded, and tables were at a premium for those who arrived around 1:00. Our cabins were available around 1:00 and our luggage arrived shortly after that time. The muster drill was at 4:30 and in various areas of the ship. You have to bring your life jacket. Cabin: We chose a SQUARE inside cabin on the 11th deck which had to be the nicest, most roomy inside cabin we ever experienced. Lots of storage and the bathroom was well designed- especially the shower stall and controls. The fan located in the shower helped to keep the steam off the mirrors. Our attendant was also top notch. If you love towel animals, you will be disappointed- not one, but that didn’t bother us at all. Look on the deck plans to find one of these square cabins. They also were placed within secluded interior corridors which meant very little traffic. The hallways seemed to be very quiet overall. Fellow Passengers: Americans were in the minority, but that really wasn’t a huge problem. Reports of “European rudeness” are unfounded IMHO. Many were with family and friends and were pleasant but probably weren’t too interested in making new friends. Some spoke no English, and we were seated for breakfast in the Black Crab on our first sea morning with a non-English speaking couple from Argentina. That didn’t happen again on the cruise. Most of the younger families were from Europe. Entertainment: The entertainment was quite different. The shows were more refined, and opera was offered one evening. We enjoyed it but would likely have not attended if a second one was offered. The singers and dancers are top notch and perform almost every night. You won’t find comedians because of the language issues, nor were there jugglers, illusionists, hypnotists, etc. Just very high-quality singers and dancers who integrated acrobats and Circe d Sole sorts of performances into the shows. The singers have a bit of a foreign accent in their singing, which I thought was delightful. The set was very basic- just lighted stairs but that was just fine. They also didn’t have a “show band” because much of the music required orchestra pieces- violins, etc. We understood the different needs but missed the show band who often play “big band” music in the lounges on other ships. There were some very enjoyable musicians in the lounges. Some places were packed. One lounge had a small dance floor that turned into a heavily traveled walkway- an unfortunate design in the Golden Lounge. I always felt like I should apologize to the singers when I walked past them. The Black and White Lounge featured a very good group with solid vocalists. This lounge had a great dance floor, but it was often used for game shows. The Galaxy lounge is underused because of its poor design and could be better used. Customer Service: This group was perhaps the kindest and most helpful I have experienced on any cruise. We were not Yacht club folks- just plain old inside cabin first timers. The first time I approached the area was to validate my credit card at a kiosk, and one of them kindly escorted me to one that wasn’t being used and helped me through the easy process. I wish I could remember all of their names, but one in the evening was Lisa who was incredibly pleasant. Another woman remembered me as a Cruise Critic passenger and always stopped me to ask how things were going. Cruise Critic Onboard: Although I receive an email before I left reminding me of the Meet and Mingle, I never received a notice about the date or time nor was I informed about the cabin crawl once on the ship. The Cruise Critic party was very nice, but our group wasn’t very active as compared to longer sailings in Europe where there is inherently more involvement. They had nice drinks, canapes, and a huge and delicious cake for the party. The captain and the head officers all attended. No one from Cruise Critic spoke, but the party was well attended. Unfortunately, it was in the Galaxy which is not conducive to mingling or comfort. We were all given a group photo for free! One piece of advice: the cruise critic M&G is run by MSC, and so you will not know the exact time or location. Although I received a reminder email, I never received an invitation to the gathering or the cabin crawl. My name was on the list when I arrived (I asked about this at the front desk.) Cruise Director and staff: This group is often ho-hum, but not on the Divina! The CD, Sinan was delightful and managed his staff of 12-15 folks very well. They were very entertaining in creative ways before the shows in the theatre and engaging in all their duties around the ship. Well done, MSC! Crew: We found the crew very hard working, kind, and friendly. We drink very little, but bar staff was always around for orders when needed. Pool and Fitness Areas: Just like on most cruise ships, there are chair hogs that begin to surface around 6-7 AM and stake out their chair and tables with towels and those big clips. Unfortunately, you have to join in, or you won’t find a chair later on. This problem is pervasive on almost all ships. The fitness area is rather small for the number of passengers. There are three pools: The Serene pool in the covered area, the main pool, and an aft adult only pool on deck 15 near the smokers’ area. Restaurants and Buffet: There are not many options beyond the MDRs and the buffet. Snack sort of food is offered for free at the Sports lounge, and there is a bakery/deli in the Piazza del Doge that has THE BEST Italian cream cakes. If the desserts in the restaurants seem unappealing, go get a piece of cake! We sat with friends at a smallish table for four on the upper deck of the Black Crab Lounge. We had a fantastic waiter, Orlando who saw that we wanted to go to the 7:00 show (our friends retire early), so he expedited our order each night. Not too fast- paced just right. Very competent and friendly and did his job extremely well. If I could bring Orlando to the Villa Rossa restaurant, I would have asked to eat there. It was much brighter and more beautiful with an aft and side view. The food varied in quality, but most selections were typical cruise fare. No complaints, but the food is not extraordinary. We dined at Eataly, and it was very authentic- don’t look for the typical Olive Garden menu! The buffet featured several varieties of very good quality pizza, tasty burgers, and a wide assortment of Mediterranean foods, some Asian and Mexican, comfort foods, salads, fruits, desserts. Coffee, tea, and a few juice type drinks were available. Breakfast in the MDR went sour on the first morning when we were seated with Argentinians who spoke no English. Awkward. The tables are too close together. The Belgian waffles were the same as the ones in the buffet. The experience wasn’t good, so we didn’t repeat. We did eat on sea days in the MDR and were seated with English speaking folks. Except for one HAL cheerleader couple who disliked everything about MSC, the experience was just fine. One thing that could be improved is the availability of coffee stations around the ship. In the morning, we had to hike to the buffet for a cup of coffee. Having coffee on the pool deck would have been a nice addition. Coffee was not to be found at most of the buffet stations on disembarkation day. MSC needs to remedy this problem. The drink packages seem to have recently been revised so I won’t give many details. We had the unlimited drink package and paid a gratuity based on the cost of the drink. The waiter will ask you to sign a receipt. Our waiter recommended we consider the wine tasting event that also included a galley tour. I learned a lot about wines, and it was only $15 pp. Disembarkation: We chose to leave the ship late because we had a 4:20 flight out of Fort Lauderdale. We left our room at 9:30, sat in the Piazza del Doge until 10:00 and then waltzed off the ship. No lines, no crowds, customs was a breeze. We called for an UBER to take us to FLL for $37 (shared with another passenger.) For those considering a cruise with MSC, please consider that the experience will be a bit different and more international. I’m quite used to European travel, and the larger number of European and South Americans onboard had little impact. They smiled and often tried to converse a bit. The only obnoxious people I saw onboard was a woman yelling at her friend across the table and a wife dressing down her husband for becoming intoxicated on the previous night- all English-speaking Americans. I’ve read many very nice reviews but a few written by very mean or ignorant people. One man claimed that he was only offered the SAME dessert EVERY night and that the cake became increasingly stale as the days passed. Really, maybe we should do only video reviews so that readers can get a sense of our sanity and personality. This same man said he would have had a better time on vacation in his garage. I can imagine the horrible scenes this man created onboard and his photo was probably pasted all over the crew decks. Cruise Critic: do you really have to publish this nonsense which is filled with ignorance and outright lies? We were treated so nicely because we approach the staff with a smile and a good attitude. There were a few things that we wished were different, but overall, the cruise was very enjoyable and a good value and quality. To be honest, I wasn’t certain if we made the right choice while I was booking because of their wonky website. As the final payment date neared, I called up to speak to a supervisor to get things cleared up, and from that moment on, everything on the website worked just great. This cruise on the Divina helped me become more enthusiastic about cruising. We were on a transatlantic on NCL Jade last April, and it wasn’t at all inspiring, so the Divina really helped me get energized about cruising again. I would definitely book another one, and we already did on one of their new ships! Read Less
1 Helpful Vote
Sail Date: January 2019
Clean ship. Service in dining room super slow. Food adequate, not great. Took 2 hours for breakfast one morning. Luckily it was a sea day. Be careful in the islands. Some people on our ship had an incident in Antigua. Google ... Read More
Clean ship. Service in dining room super slow. Food adequate, not great. Took 2 hours for breakfast one morning. Luckily it was a sea day. Be careful in the islands. Some people on our ship had an incident in Antigua. Google it. Be aware of your surroundings at all times. Beach at Tortola was nice. Favorite port is St. Maartens. Nice beach. Room was bigger than expected. Good service with our cabin steward Dale. Beach towels in rooms need to be upgraded. Did not like the buffet on Deck 14. Wanted more variety. Same thing every day. Regret not trying the gelato. The Italian coffee on Deck 7 is excellent, along with the pastries. Pizza is superb as well. Super hot and fresh. Do not miss these items. Entertainment was spectacular. Best of any cruise ship. Well choreographed. Dancers, singers acrobats gave it their all. Amazing. Many discrepancies of amounts charged on the "drinks on us" package. Please check your bill when you get it. Overall had a nice time. I believe MSC is working on their service. Americans don't take as long as Europeans dining. That may be the issue. Read Less
2 Helpful Votes
Sail Date: January 2019
This was our first cruise and we went on the ten day itinerary. Boarding was great, as was the inside cabin, as were the staff. The food started off being of a far higher quality than expected. Then the wheels fell off... I really ... Read More
This was our first cruise and we went on the ten day itinerary. Boarding was great, as was the inside cabin, as were the staff. The food started off being of a far higher quality than expected. Then the wheels fell off... I really can tell the difference between the listed chicken soup and the vegetable stock that was provided, the listed pheasant and the chicken that was served, the "asparagus soup" which only contained bits of potato etc. We could sort of live with this, but the kitchens then ramped up their incompetence. A baked potato had soot on the outside, but the inside was grey and uncooked. Fish and chips were several balls of uncooked, reconstituted fish. At best they had been flash fried in batter and then left. Two other nearby tables returned their's or simply walked out. We were offered a bowl of pasta as a replacement so I assume that all the fish was uncooked and cold. The "Baked Alaska" was Neapolitan Ice Cream with raw egg white on top. As an Italian ship, I think that it is reasonable to expect fresh ingredients with pasta (such as cream and herbs) rather than some sauces that tasted just like the ones that I get out of a jar. Then our cabin door would not open. The green light would go on but the handle wouldn't move. After replacing our cards at Customer Services (which didn't work) , and contacting them again, eventually someone came up and let us in. We were told that a carpenter would be needed and asked what time would be convenient. We said 5.00. By 6.30 no carpenter had appeared so we rang customer services who said that the carpenter would only be their when we were out of cabin. We agreed 8.30. When we got back from dinner the door was still jammed. Apparently it now needed to be oiled. It never really worked for the rest of the cruise and we frequently had to get staff to let us in. There weren't many children on board, but they made up for that by screaming in the restaurant , running about in the buffet as well as barging into every lift possible irrespective of the people getting out, or those in front trying to get on. The "entertainment" wasn't really my cup of tea and it would have been nice to have had a few interesting speakers, even if it was just about the islands that we were stopping at. Shopping "tips" appeared to be limited to a single chain of jewellers. I know that it was ultimately good value for money but there were a lot of disappointments. Read Less
Sail Date: January 2019
This was our first time sailing on MSC. Overall we were very satisfied with the cruise. The staff were all very friendly even when dealing with some not so friendly customers. We really liked the food, bars and "Drinks on us" ... Read More
This was our first time sailing on MSC. Overall we were very satisfied with the cruise. The staff were all very friendly even when dealing with some not so friendly customers. We really liked the food, bars and "Drinks on us" package was fine for us. The ship is beautiful. We did miss the outside areas since you cannot walk around the whole outside without coming in. Improvement in the cleanliness of the mens washroom. The ladies was fine and clean. Good value for our money. We liked the food and and the choices offered. Always had something we enjoyed. We are not big on entertainment, however, we enjoyed the shows we attended. Entertainment in the bars were exceptional. Getting on and off the ship was really easy. We walked off with our luggage. Enjoyed the ports but some islands are struggling to rebuild from the damage of hurricanes. I read some negative reviews, but overall we enjoyed the ship and the cruise. Read Less
2 Helpful Votes
Sail Date: January 2019
I should warn you....this will be a very in-depth review as I found it difficult to get good info on MSC when we were planning our cruise. I am hoping this will answer questions for everyone...especially US people who may not have heard ... Read More
I should warn you....this will be a very in-depth review as I found it difficult to get good info on MSC when we were planning our cruise. I am hoping this will answer questions for everyone...especially US people who may not have heard of MSC. This was my 18th cruise, I am a 47 year old female, 1st time on MSC. Sailed Carnival, RCCL, Norweigen, Holland America and Disney. We did the 1/30/18 sailing for 11 nights. We had 22 people in our group, ages 4 to 74. Most everyone was 18-52. We picked this due to dates, 11 days, and the PRICE was super reasonable. We upgraded to the "Deluxe" drink package prior to embarkation. I'll discuss drinks later. EMBARKATION - they told us 3pm as our time to get to the port. Sailing was 7pm. We arrrived by noon and were on the ship before pm. It was super easy, but you do set up your credit card on the ship, not at embarkation. You have 48 hours to set up your account. ROOMS - we had an aft facing baloncy, everyone else had side balcony. We love the aft and highly recommend it. The rooms are similar to other ships, our balcony was a bit larger and we put up a hammock. The cabin stewart was awesome, but no animal towels if you look forward to that. SERVICE - A lot of people complained (in previous reviews) that the service was aweful. We did not experience that AT ALL!! Sure, we had to wait at the pool bar for a drink, but I've never been a cruise where I didn't wait. The bars had PLENTY of bar tenders and they were husteling. There wasn't anywere on the ship where we felt service was sub-par. FOOD - Yes, the pizza at the buffet is EXCELLENT! They do have a variety of food and I found everthing above average for a buffet. The buffet is also open 20 hours a day, you can get Pizza 24 hours, so that is great as well. We ate in the dining room every evening. Our wait staff was attentive and gave us great advice on what to eat based on past guest experience. They have a "fixed" menu everyday that includes apps, dinner, dessert. Then they have the "theme" menus daily, and food you can "buy" if you want. We ate the "theme" almost every night. There was only 1 night I did not care for my food so I simply got a different meal. There is PLENTY of variety to choose from. People have complained of cold food....that never happened either. Overall I give the food a 4 out of 5. DRINKS - this was amazing!!!! We had the "Drinks on us" package, but upgraded to "Deluxe" prior to embarkation. We ordered anything we wanted...Grey Goose on the rocks, anything frozem, shaken, etc. With the deluxe we also had our mini bar in the room stocked with small bottles, beer, snacks. They were refilled daily. At dinner were allowed bottles of wine up to $50. We had 2 bottles a night!!! Well, well, well worth purchasing if you are a drinker. PLUS it was the least expensive of any cruise I have been on for all you can drink. ENTERTAINMENT - I personally thought the shows were above average. They had Cirque de Soleil type shows 3 nights or incorporated into the show. Their impression shows were good, but yes, they sing with accent. The show staff is certainly hard working. I am NOT an opera person, but they have opera shows 2 nights (on 11 night cruise). I admit, I fell asleep...but people in our group LOVED it and appreciate Italian opera. They do not have comedians - which is most likely due to the SUPER HIGH amount of Eurpoeans on the ship. I would say 60% not American.....it is an Italian owned cruise line. There is no way a comedian would work due to the joke not being understood by more than 1/2 the passengers. OTHER THINGS TO KNOW - There are "themes" every night. We had 11 nights, so 3 nights were formal. There was an Italian night, White Night, 70's Disco Night, Red night, Fiesta night. They have deck parties every night and those are awesome. They have SOOO Many activites all day - no one was ever bored. They do dance lessons by the pool, Bingo, Master Chef at sea, pool games, basketball tournaents, ping pong tournaments. Most of our group of kids were 17 - 23 and they did activies ALL DAY LONG. We had 6pm seating, then went to the show at 9pm. The shows are somewhat short, so by 9:45 we went to the casino bar. They let the "kids" hang out with us and they would serve 18+ - which is how is should be in international waters. They allowed one person to buy for the group, which was nice. Everyone did not need to go to the bar at once and crowd it. There were plenty of places to hang our after dinner. At least 5 areas with different entertainment/nightly games/participation stuff if you wanted it, or you could just watch other people make fools of them selves. There was ALWAYS something to do. The night time disco was open unitl ??? We left at 4am several times and there were still people dancing. OVERALL - After 18 cruises, this was my favorite. People complained about annoucements in 6 languages. Sure, it was a bit annoying, but it was fine. The food was very good, the service very good to excellent, the ship itself is very classy, the entertainment was very good, and there was never a lack of activities. We are already planning the cruise for next year on MSC. It was also my kids' (ages 18 and 21) favorite cruise. I highly recommend MSC!! Read Less
Sail Date: January 2019
Had a wonderful time on my first MSC, the Seaside so booked the Divina. Was very disappointed in several things on the ship.... yet I did meet many very nice staff..... but.... never received any of the scheduled/promised events, ... Read More
Had a wonderful time on my first MSC, the Seaside so booked the Divina. Was very disappointed in several things on the ship.... yet I did meet many very nice staff..... but.... never received any of the scheduled/promised events, including the Cruse Critic meet and greet... the "Black Card" party nor the "Voyager". There were NO upgraded amenities... not even a "bar" of soap. My cabin steward was excellent and did as good as possible. Also the Next Cruise person was very informative and helpful. Also met the Captain and Staff Captain, quite by accident and they were very professional and nice. The ship was very well appointed and clean. Just the overall delivery of what was documented as part of the cruise just didn't happen. Unfortunately I booked another cruise... and I am contemplating just letting the deposit go. Loved the Garden Adult bar on deck 15.... spacious, great service and good "hours". Read Less
2 Helpful Votes
Sail Date: January 2019
This was a family cruise with 22 people. I was very sceptical after all threw bad reviews. EMBARKATION: was very quick. Room was beautiful but could have been cleaner. I'm a clean freak and parts of the corner if the floor ... Read More
This was a family cruise with 22 people. I was very sceptical after all threw bad reviews. EMBARKATION: was very quick. Room was beautiful but could have been cleaner. I'm a clean freak and parts of the corner if the floor weren't very well cleaned. The main parts were cleaned daily. I like the bathroom better then Carnival and Princess due to the shower having glass doors that fold in when not in use. FOOD: Main dining room was really quite good. Did have 2 dishes that I sent back which is highly unusual for me to ever do. Buffet was not my favorite. Too many pushy people and food was not my favorite. There was a lot more variety then I was expecting though. Homemade cookies were great! Pizza was really good as well. Sports Bar was great. Food great and atmosphere great. Chicken wings great! CASINO BAR: Cannot say enough about Mark in the Casino Bar. He makes the most perfect drinks ever and is the nicest guy!!! STAFF: Very understaffed or just not enough staff in the right place at the right time. SHOP STAFF: Not very friendly and honestly sometimes rude. ENTERTAINMENT: Honestly the best entertainment of any cruiseline I've been on. Nightly shows ate incredible and most of the bars were open and had good entertainment nightly. OTHER CRUISERS: This is an Italian cruise ship so there are a lot of Europeans. I was very surprised how many of the "richer" Europeans agreed as if they were entitled and would push in front of you. Very rude people but not all of them. Just be aware and don't let it ruin your vacation. WOULD I DO MSC AGAIN: It would have to be a really good itinerary and great price otherwise I will stick with Carnival and Princess. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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