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3 Helpful Votes
Sail Date: July 2019
Timing and port selection of cities which we had not visited,Last minute booking to fit a time slot which opened up.The food was not up to previous standards and the one hour time slot did not allow time for coffee. Thje buffet food was ... Read More
Timing and port selection of cities which we had not visited,Last minute booking to fit a time slot which opened up.The food was not up to previous standards and the one hour time slot did not allow time for coffee. Thje buffet food was same quality as dining room. Unlike previous cruises there was constant nickle and dining going on. The drink packages and internet charges were high .Expect an additional 150 for a week of internet. A spin class which was included on a previous cruise was an extra.There was tacky sales going on constantly for handbags and watches going on constantly. To my taste the ship was too large with line up to get shuttles back from ports.The library was a tiny room with perhaps 20 books not as advertised. The staff was very pleasant except for an arrogant cruise services representative. I picked the ports not the cruise line , next time the latter will be considered as well Read Less
1 Helpful Vote
Sail Date: July 2019
First off, when we arrived I checked the sheets/bed as I always do and found tons of hair in the sheets. The bed was made so I’m confused as to how there was hair in the sheets? Did they remake the bed but not change the sheets?? I ... Read More
First off, when we arrived I checked the sheets/bed as I always do and found tons of hair in the sheets. The bed was made so I’m confused as to how there was hair in the sheets? Did they remake the bed but not change the sheets?? I called guest services to have the sheets changed. Room was not very clean. I dropped my chapstick on the floor on the side of the bed and when I picked it up, I also picked up hairs and other debris along with my chapstick. You could tell they don’t move things around then they clean and only clean the visible areas. Customer service was terrible. On the first day, our waiter didn’t even tell us his name or do the usual introduction. We didn’t encounter any friendly workers on this cruise. In our past experiences, the workers have been very friendly and outgoing and always willing to talk. At the very least, I expected them to be friendly. They say they accommodate for gluten free. I filled out the paperwork over a month before & even called them to confirm this. When I arrive they tell me that the buffet isn’t safe and I should only eat on the MDR. This being a European cruise with a daily stop, we had an excursion every day so when we came back, the dining room was closed for lunch. This left me with only the buffet which I was told wasn’t safe for me to eat. I had to starve until dinner time because of the high risk of cross contamination. I attempted to eat at the omelette station for breakfast one day before a tour and got terribly sick. The breakfast times didn’t always work out with tours either. On our LAST day I was told that there were gluten free lunchboxes that I could request to take on excisions. Why wasn’t I told about this on the first day!? All I was told repeatedly sad that the buffet wasn’t safe and to eat in the MDR, even though I repeatedly told them that I had tours and came back after the MDR was closed. They didn’t make an effort to make special meals for me or try to accommodate for me when I would come back from a long tour which was during a heat wave mind you, so I was starving! I purposely chose MSC because I read all about their gf options. I feel completely blindsided and lied to. There’s nothing worse than feeling like you cannot eat safely on a vacation! Furthermore, the excursions are not organized at all, you would think that they would be considering they do the same thing every week. None of them left on time and we had transportation issues with two of our buses. The ac broke down on two buses, both in 95 heat!! And I felt so terrible after the second time because we were driving and then waiting in the hot bus for I don’t even know how long. I was sick the entire night and then had to go to the emergency room in Rome the next day because I had severe heat exhaustion and required an IV and antibiotics for my high fever and heart rate. It’s clear that there isn’t required maintenance on these vehicles which is very unsafe, especially during the current heat wave in Europe! The tour guide was exceptionally rude and told us to shut our mouths and wait for another bus. Multiple people felt very sick and I’m sure I am not the only one who got severe heat exhaustion. Overall, it was a terrible experience. I deeply regret choosing MSC and would never cruise with them again. Read Less
Sail Date: July 2019
We chose this cruise for itinerary, and that it was a new ship, and the price is quite low - but it was awful. Overall, I have to say that it take finesse to manage these big ships in a way that make the passengers think they're ... Read More
We chose this cruise for itinerary, and that it was a new ship, and the price is quite low - but it was awful. Overall, I have to say that it take finesse to manage these big ships in a way that make the passengers think they're having a good time through the day and night, even though they are occasionally waiting in lines etc. The big American lines manage these things well as a rule, but MSC was a total mess. No queue systems, so there was a big crowd shoving forward at any opportunity. I'm honestly amazed people weren't physically trampled at times. Everything was a total mess, nothing was explained, and half the staff would look at you like you were an idiot for not knowing how things work on their ships. I've been on 4 other cruises and this was all different, but they assume that the passengers know the way it is, and are really rude if you don't. Part of the yacht club perks is the ability to queue jump, but in practice this doesn't work. If you can walk past a distressed family with screaming children and crying mothers (overheated and left standing in 40 degree heat with no help, shade, or anyone who gives a damn), just because you paid a bit more for your cabin, you have a stronger stomach than me. I couldn't do it, even when it did work, it was just too awful to do. Food was average, and this was in the best part of the ship, so I imagine it was pretty bad in the normal restaurants and buffets. The pools were really crowded and grubby by the end of the day. Everything is charged as an extra - which gets really old even things like in room movies, and given the lack of decent or varied entertainment on board, providing movies should be the LEAST they can do. They even charge to use the gym, which is so dumb. And the excursions were AWFUL! A giant mess or disorganisation and wasted time. Luckily we'd been to many ports before so did our own thing. But the two excursions we did had so much standing around and wasted time. The staff were great in the yacht club, and awful everywhere else. The reviews were awful and spot on - but sadly we were already committed. Back to Princess for us, and fingers crossed this hasn't put us off cruising for life! NEVER AGAIN! Read Less
2 Helpful Votes
Sail Date: July 2019
The ship is huge but the pools are few and small and get overcrowded. There is limited shade options when parents need to keep an eye on their bathing children. Buffet is ok, choose the 16th floor for all meals if eating this way. Do not ... Read More
The ship is huge but the pools are few and small and get overcrowded. There is limited shade options when parents need to keep an eye on their bathing children. Buffet is ok, choose the 16th floor for all meals if eating this way. Do not go for early dining option in restaurant - not enough time to make it from excursion/ pool/ lunch. Portion sizes at dinner in restaurants are minute. Excursions: ok but expensive. Avoid shuttle bus to Barcelona center: costs more than taxi to site you wish to visit and takes you on a two minutes ride from the ship. No information about possibility of shade on boat excursions. I took a boat trip on my own without family to Portofino. We returned at midday, the heat was unbearable and no shade. A gentleman fainted and got a sunstroke. An ambulance was waiting upon our arrival. On ship: watch out for soot on floors and balconies. It’s everywhere! By all means take flip flops with you. If you buy all inclusive beverage and food package, remember to read the small print: drinks outside the buffet and allocated restaurant as well as ice creams come at an extra cost. No possibility of shopping on board for groceries/ pharmacy articles/ basics. Use buffet or stock up in big ports. Public spaces: sports bar was nice, so was Seaview lounge. Everywhere else very flashy but so noisy you can’t hear a word of what your companions are saying. Staying on deck would be nice were it not for the soot. Read Less
3 Helpful Votes
Sail Date: July 2019
This was our 4th cruise in Yacht Club. Although it still is a good experience we felt that it was not that good as before. The embarkation in Civitavecchia went smoothly as always. We were in the terminal already before 10 and had to ... Read More
This was our 4th cruise in Yacht Club. Although it still is a good experience we felt that it was not that good as before. The embarkation in Civitavecchia went smoothly as always. We were in the terminal already before 10 and had to wait until 10.30 that they opened the “lounge”. This is quite understandable. We were among the first to embark the ship but our luggage came first after 4 pm. The security drill is quite a torture in MSC as not all the people now it is mandatory or they time management is rather poor and they arrive almost 30 minutes late and everybody else need to wait for them. The cabin was good and the butler made all the changes we needed. That was actually all we needed her during the cruise. We are quite capable of walking alone to the restaurant or to the theatre or do not need to make us look important by walking around with the butler. By the week we noticed that it not the butler who takes care for your room but another person who is supposed to be invisible. The poor lady was almost scared to death when we managed to surprise her. She was still very lovely and polite always when we saw her afterwards. The butler herself was one day bringing something to the minibar and just entered the cabin without knocking with her key. That was a bit disturbing. The dinner in Le Muse was a bit chaotic. It was quite hard to get the table we wanted and although complaint the Maitre d´seemed to ignore us all the cruise. So no points for him. The food in Le Muse is very mediocre and the selection was not to our tastes every night. The waiters do their best but some of them seemed to be rather stressed and running and dropping things constantly. They serve each day couple of open wines, but quite often it was still too difficult for the waiter to now which wine you have been drinking. In the lunch time the selection by the YC pool is limited but beats the MSC public buffet which should be avoided by all means. The lunch is also served in Le Muse but we did not make but the first day. The own pool area is the real advantage of YC. In the older ships, like Divina, the layout is much better than for example in Seaview. The public pool seemed to be extremely crowded all the time. In Palma there is a dinner under the stars. That means just tables by the pool and a small buffet serving the same dishes they have served there for lunch. We hade the last table which meant that waiters did not find us to refill the wine glass. When we complaint it, the whole bottle was leaven in the table and we never saw them again. The captains cocktail party was this time a joke while the captain never made it. The officers and staff stood there for 15 minutes and disappeared like they were denied to speak if the captain is not present. No explanations given. For excursion the staff escorted you to the bus. In Palermo this worked and we were the first to enter the bus but in Marseilles it failed and we were the last to enter. The entertainment shows are very Italian. They really had no idea at all but the singers were exceptionally good and the dancers did their best with the strange costumes. We are still getting a bit bored with the standard acrobatic numbers which seem to be mandatory on every cruise. Yacht club has its own seating in the upper balcony with a staff member guarding it. We only used it once while the seats are not that good and there are always available seats in the theatre. The Yacht Club is still one of the best possibilities to enjoy some luxury for reasonable prices and we have already booked our next YC cruise. Without YC experience we would not recommend a MSC cruise. Our main wish for MSC is though that they would improve the kitchen in YC dinner restaurant. Read Less
1 Helpful Vote
Sail Date: July 2019
We chose Seaview on 7/3-11 for ship and ports. We are experienced travelers and were very disappointed. First Cannes was a nightmare to embarbark/disembark from because of the ferries (did not know this until too late). Once on, being ... Read More
We chose Seaview on 7/3-11 for ship and ports. We are experienced travelers and were very disappointed. First Cannes was a nightmare to embarbark/disembark from because of the ferries (did not know this until too late). Once on, being English speaking, we found ourselves among a very few (I am going to guess less than 5%) of passengers we could converse with. Ok, moved past that. We were impressed with the size of our Balcony cabin, but found the closet impossible to get two passenger's clothing out of easily. We searched around for for hours for someone to fill up the shower gel container so we could take a shower (turns out we never met or saw our cabin person, ever). We also were not pleased how cramped two separate beds would make the room (we did not have that problem on other ships. So off we went for our tour and to go to the Buffet for the first night and a few after. We found that the Buffet was seldom open on time, had several of the stations closed or not yet open when they were supposed to, and the food quality was poor at all meals. I know Americans are few and far between on the European cruise, but they could have least attempted to make creamy eggs, cooked and ungreasy bacon and other food items we usually liked in America. The pizza was good down to tolerable but I did not go to Europe to have to eat pizza for most of my meals. Dinner was tolerable and choices dull. So off we went to our assigned seating in Silver Cloud. We came in at 6, and for the next 1-1/2 hours, the place was at least 3/4 empty; I guess Europeans don't eat early. The food was very good here but we n ever went back because of the long wait and terrible atmosphere at the early seating. We did however, purchase and love the Asian Fushion/Sushi package delightful, but again at the 6 pm seating, were were the ONLY people in the Teppanyaki portion of the package. In none of the food venues was using hand sanitizer encouraged, and in fact we found dozens of people walking by without using the sanitizer; it will only be a matter of time before this becomes a problem. The recreation areas were not enjoyable to us. My partner went up to the zip line (after paying) 3 different times and was told it was not available at that time (they were making a promotional movie). We did see 2 shows and loved them. The main outside pool area is really a joke. A 6 ft. small pool, surrounded by at least 20 ft. of 1-1/2" of water (have no idea what this was for). So if an older person wanted to get into the pool, they had only one option - trying to make their way around the people clinging to the sides of the pool and the ladders. Completely wasted space. The drinks were very good but we had to go down and ask that someone come up and unlock the honor bar. Once done on the 2nd day, we reached for some wine bottles (prevalent in other ships), and found nothing but beer and mostly juice drinks, along with three bottles of hard liquor). On the last full day when we walked for miles and wanted to relax in our room before dinner, we couldn't even get in the honor bar to get our purchased wine out because they had closed already. The most annoying part of the cruise was that MSC allows people to embarbark/disembark at many ports, so late in the evening you have all kinds of people close to your cabin, clomping about, packing suitcases, slamming drawers and making lots of noise prior to putting their suitcases outside for the night. I will never go on that type of cruise again. To summarize, MSC builds a gorgeous ship with all the electronic bells and whistles, but it's as though they built the ship and didn't know what to do with it afterwards. Their customer service by most members was smile less and they made us feel like they didn't care whether we were on the ship or not. In the future, we will not be. Read Less
4 Helpful Votes
Sail Date: July 2019
The ship was great. Food was excellent. Don’t book fun zone because you get credit and once used up you need to purchase more. Drink packages are a joke. One buys everyone does and if you want a drink that is .50c over your drink package ... Read More
The ship was great. Food was excellent. Don’t book fun zone because you get credit and once used up you need to purchase more. Drink packages are a joke. One buys everyone does and if you want a drink that is .50c over your drink package they charge you full amonubt and don’t tell you. Crew people very nice. Pools are all 6 ft deep so you hang to the edge to stay in pool. Lots of hidden costs. The buffets almost always had same food. The elavators are a joke. You will be waiting every time you need to use it. Getting off and on the ship was ok. For some strange reason getting ice with your drink at dinner is impossible. The had some great features like the bridge of sighs. The waters slide closes at 5:30 and that I can’t understand why. The zip line was broken for most of the cruise. Would I go on MS C again, NO. Read Less
8 Helpful Votes
Sail Date: June 2019
We choose this cruise based on 1. Itinerary, 2. date, 3. expense. Meet all our requirements. Compare with other cruise line such as Royal Caribbean, Princess or Carnival, the food choices with MSC is limited, but with the money you ... Read More
We choose this cruise based on 1. Itinerary, 2. date, 3. expense. Meet all our requirements. Compare with other cruise line such as Royal Caribbean, Princess or Carnival, the food choices with MSC is limited, but with the money you saved, you can eat whatever you are missing on the shore and even better. The cabin is spacious and clean, there is always dancing class going on, the gym is one of the largest I have seen on the cruise ship. One thing to note about Marseille port, it's a LONG walk to the free shuttle bus, and it's not very enjoyable walk, so take the taxi or cruise ship shuttle out. The embarkment process is the best I have ever been to, everything moves swiftly, we were boarded at no time. The disembarkation process has little glitch, two people from our party were stopped at the exit, apparently computer has flagged them for balance not cleared, even we paid the night before. I find this strange, even if there is a balance, they should charge us the balance using the card on record, not stopping us. This actually caused us to missed the train. Read Less
11 Helpful Votes
Sail Date: June 2019
Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard with 2 different thicknesses. We didn’t have an issue with the room or the room steward. My appointment was with the organization of details. We ... Read More
Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard with 2 different thicknesses. We didn’t have an issue with the room or the room steward. My appointment was with the organization of details. We boarded an headed directly to the buffet as we had been traveling for the past 24 hrs and were very hungry and thirsty.. Our cruise cards were incorrectly coded as we had paid for the ‘easy drink’ package well in advance.. We were served with beverage charges as our drinks were being served. We were advised by the beverage manager we would have to go to customer service and have our cards properly coded.. The lineup took approximately 30 minutes to have this issue corrected.. Next issue, we go to enter our cabin.. cruise cards would not open our room, back to customer service and another 20 min wait.. All fixed again.. We wanted to disembark for a few hours In Civitavecchia.. to our disbelief, we were denied.. Card was still improperly coded, and for the third time back to customer service. This all happened within the first 2 hours of boarding.. Not a good start.. That evening our dinner seating was 7 pm.. we arrived slightly after 7 to once again have an issue with the maitre d, he was very rude and abrupt saying we would have to come back for the 9:45 seating.. My wife is very persistent and eventually we were seated.. We were not happy with the customer service and it would be very difficult for us to recommend MSC to anyone. Read Less
3 Helpful Votes
Sail Date: June 2019
We were visiting from Illinois and chose this cruise because it fit our schedule and the price seemed reasonable. We did spend additional money on entertainment and drinks, but in the end it was still a good value, especially with kids. ... Read More
We were visiting from Illinois and chose this cruise because it fit our schedule and the price seemed reasonable. We did spend additional money on entertainment and drinks, but in the end it was still a good value, especially with kids. Weather was great! Pluses: Nice looking ship with a variety of live entertainment, shops, bars, and activities. Great itinerary with interesting ports. Wide stairways made it easy to skip the elevator wait. Getting on and off the boat was generally smooth. The kids loved the mini-bowling. The cabin had adequate room even with the sofabed opened up. Beds were comfy. Minuses: Quite a few maintenance issues. Among the things which did not function for most or all of our cruise were one of the bowling alleys, the racecar simulator, some of the indoor hot tubs, several treadmills, and the air hockey games. The cabin bathroom was rusting in parts and smelled faintly of sewage. The pools tended to be overcrowded. There is a lack of public toilets, mainly due to poor design (one toilet stall covers a ridiculously large amount of area, even with a full sink inside!). Mixed: - The food. Breakfast was fine but repetitive. The buffet was OK but seafood and fresh fruit tended to disappoint. Snacks and desserts were often the best items. Main dining meals were slow to arrive and not consistently high quality, although they were sometimes good. We got the Fantastica package which offers free bottled water in the main dining room. When in Europe we are used to paying for water, Americans who complain about that forget that even a 15% tip is now considered stingy stateside. - The ship design. It takes some getting used to, although there are maps everywhere. Lots of zigs and zags. Among the more confusing areas are the buffet, the virtual world, and Deck 5 (where you have to wander among cabins to find the reception). Service: We found all the staff friendly and polite, and room service was very prompt. However, the customer service procedures were often baffling. I sometimes was bounced around between places to get charges dropped, and it would usually take about 5 minutes of a staff person pecking away at their keyboard to get even simple account changes made. Communication with guests could certainly be improved. I suspect one reason the lines are reception are long is that the onboard systems are poorly integrated. Ports: We did not do any excursions, and avoided the paid shuttles. Going independent did make things a bit harder, especially when the port was in an industrial wasteland, but when the official bus costs more than a taxi it doesn't make much sense to use the bus. We encountered a number of MSC-organized tours, and given the large group sizes and lack of English we don't feel we missed much. It's definitely worth buying an internet package if you're going independent, you will need to do a lot of searching and mapping. Passengers: Mostly Italians, but a fair number of French and Germans too. It's Europe so people smoke on the balcony. Lack of a common language made it harder to strike up casual conversations, and we didn't really get to know anyone the entire time. I can imagine this could be a drawback for the kids club, though to be honest our kids tend to shy away from kids clubs anyway. Read Less
13 Helpful Votes
Sail Date: June 2019
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have ... Read More
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience. MSC is NOT for the American market share rather, this European line is clearly after the sustainability of the European market share. American products by and large, do not charge a consistently high price for the cruise and then, charge clients for water while on board. Yes... MSC does this. Not even Costa does this. We paid over 3k for our cruise (similar and consistent to what we have paid for with other products like RCCL, Costa, Princess etc.) but while on board the MSC product we were charged for water.... we were amazed, perplexed and terribly disappointed. Its also important to note -what MSC USA sold us was not what we experienced onboard. When we pointed out the discrepancies on board we were told to take it up with MSC USA when we got home. We did, they did nothing to satisfy or settle our issue. We purchased the Fantastica experience, were told drink packages were included - then they somehow were not included. When we argued they were - we were told we had to buy a drink package which we did for our two children (non alcoholic package) and 1 adult alcoholic package. Only to get on board and be told we shouldn't have done that in fact it was included in our package and when we asked to have the initial prepaid packages we purchased refunded they said - sorry it wasn't included... The only thing which we felt was consistent was the inconsistency between what was sold and what we expected to what we actually experienced onboard. Other things we felt were important to note. The excursions - expensive but of little to no substance; again, representing to us an imbalance between what we paid for and what we actually experienced. We purchased several excursions through MSC - and quickly spent MORE TIME transiting to the excursions than we actually did enjoying the place we were visiting. This happend to us in both Arles France and Portofino. In Arles, we spent 3 hours on a bus to experience the town for only an hour. While in Portofino, same things - we paid a fortune to go to Portofino and spent three hours transiting there only to spend an hour IN Portofino... Very little value for money. Similarly, MSC twice docked at a port which they charged a fee to go from the Port facility to the town.... We were left shaking our heads and again, having the experience of other lines, this was an anomaly we felt was important to note for others who are considering this line. The ship itself was clean, comparatively clean to other lines and with cabins which were much larger than the typical stateroom found on other lines. That was about the only two bonuses on this line. Our experience of the ship was in one word -- exhausting. Terribly overcrowded and with clearly overwhelmed staff who continually treated us with discourtesy and disregard. The staff appeared as exhausted of the overcrowded conditions as we were. This was consistent from the bar staff to the dinning staff -- totally overwhelmed and continually discourteous and seemed exhausted..... The common centers on the ship were jammed daily elbow to elbow with people and loud music - wasn't a quiet spot on the ship to be found... ever. The smoking is an experience not commonly found with American products, on European lines - smoking is everywhere and something we found terribly intrusive and distasteful. Imagine placing the ONLY soft serve ice cream station for kids on the ship in the smoking section of the ship... kids actually have to endure cigarette smoke while waiting for their ice cream (which was eventually closed down due to being broken). This careless disregard for children - alone, made us not want to return to this product... ever. We have sailed many ships (19 cruises to date) and several of those other European products. First time we were ever on a ship and product we couldn't wait to leave... first time. The cost of this product comparatively is similar to other lines - RCCL, Princess Holland America - but what you get for your money is wholly inconsistent and as a result, we could not in good conscience recommend this product, especially for families. While MSC is trying desperately to break into the American marketshare, we believe this is going to be extremely difficult as people with experiences such as ours, share our impressions with others. This was an honest and unbiased account of our experience. We hope it is taken seriously so the product may be improved for others going forward. For us, we will not use or recommend this product in the future. Read Less
9 Helpful Votes
Sail Date: May 2019
Our experience aboard MSC Seaview was generally very positive and we have excellent memories. However, there were some things we felt fell short. I’ll give you the good and the disappointing bit keep in mind we had a wonderful time. ... Read More
Our experience aboard MSC Seaview was generally very positive and we have excellent memories. However, there were some things we felt fell short. I’ll give you the good and the disappointing bit keep in mind we had a wonderful time. We are experienced American cruisers ha omg been on about 15 Caribbean cruises. We have been to Europe a few times but this was our first cruise. We also brought our 18 year old son and his best friend. We chose the Seaview because it was new, looked interesting and a very good value. Reading reviews here we lowered expectations a little and prepared for some issues. General experience: The ship is gorgeous all around. The vibe is energetic and a bit of a party ship. Maybe it’s the nature of Europeans but it is a late night ship. People are out and about until very late, which we like. Eating late, dancing, packing the 10:30 show...it’s a fun place to be. Service and interactions with staff were friendly and efficient. Typical of any cruise line. Americans must be aware that this is not an American cruise. Because we are not as familiar with MSC you don’t find many fellow Americans. While English is spoken by all of the staff there are heavy accents and it’s not the only language of the ship. We expected this and had no issue with it. Communicating is easy on and off the ship. Itinerary: Extraordinary. Cannes. Such charming street cafes and shops. Walk along the endless 100’-200’ yachts and be amazed. Palma de Mallorca. Toured the former palace of the King of Spain and liked that as well as the enormous adjacent basilica. So many beautiful buildings, such character. Cabin: We had a typical balcony stateroom for us and an inside cabin for the boys. Room was neat and comfortable. However we found the storage lacking. Virtually no shelves and few drawers. Not a big deal. Barcelona. We bikes here and it is a very very busy city. Lots of traffic and pedestrians. It’s a clean city with much to see Loved it. Ajaccio. Liked this stop even though it was quiet as it was a Sunday. Most of the businesses were closed. But we had a nice lunch and walked the city and enjoyed it. Genoa. Heard this wasn’t much to see. How very very wrong. Some of our most memorable moments were waking this gem of a city. We walked a long long way that day but found so many fun places to see, climb and photograph. The character of the buildings was extraordinary. Had a wonderful lunch at a street cafe. La Spezia. Took the boat cruise to 3 adjacent tiny towns built along the mountain side shores. OMG were these extraordinary stops! We just stood there and marveled. Do this one. Dining: As many reviewers have stated the main dining experience is not on the level of other lines. Temperatures were inconsistent, food was of average quality at best and despite their best efforts we were constantly trading plates across the table after being served the wrong plates. We just laughed at that. Our servers were nice and everything was just fine, but don’t expect much here. We found the buffet fine for breakfast. Good eggs, lots of breads and fruits. Plenty of seating. Breakfast is hard to mess up. We don’t go to the buffet beyond that typically. We did purchase the 3 meal special restaurant package for the four of us. We did so because reviews indicated that the dining room was inconsistent. We were glad we did this. It’s a little expensive but the service and food is much better here. Two disappointments however. The package limits you to a certain section of the menu. If you want anything else you have to pay more. We had paid enough. But what we did have was good quality. Maybe not great, but good. The other downer was that there were very few other diners and it made for a quiet ambience. Would we do this again? Yes. Embarkation and debarkation were simple and quick. This trip was different in that fellow cruisers could begin and end their trip anywhere along the cruise so there were not massive crowds at one location. Entertainment. Go to the theater shows. Do it. These were definitely the best shows we have ever scene aboard ship and it’s not close. The talent was strong and deep. The signers were excellent and the dancers and acrobats were marvelous. The crowd was clapping and stamping and one show we gave a standing O. 10 of 10 here. Drink package. Hmmm. A little frustrating. We paid for a package last summer but by the time we boarded things and changed and what we ended up with was pretty low end. The cheapest wine and just Heineken for beer which I don’t like. However...one must make friends. We made a good friend in one of the bartenders and by the second night we were getting better wines, call brands and beers of choice with a wink and a nod. This man was tipped handsomely. But away from that bar we had to feel like cheapskates getting the low end stuff or had to pay for better. Coffee. This gets its own section because it was a frustration. It was there at breakfast but otherwise a little hard to find. Late afternoon they would sometimes be out. And if you wanted coffee with desert, well, they looked at you like you had 2 heads. And late night pizza and coffee? Well you get the pizza. Excursions. We did 2. We did a bike tour in Barcelona with the wonderful Maria and a 3 stop boat tour of Cinca Terre in Le Spezia. Both were winners, I’d suggest both. Both had challenges. If you get seasick you may want to be prepared for Cinca Terre. And the bike tour had my wife a bit nervous as you are in a lot of auto and walking traffic. But the sites were terrific. Worst experience of the cruise. WiFi packages. This is a straight up, out in the open rip off. I had a 500mb plan which should be plenty. The fact is if I used it as I do at home I’d burn that up in 2 days or less aboard ship the way MSC runs things. And when you are done you have to manually turn it off or it still runs even if you have shut the web down. I burned up 2200mb overnight when I didn’t turn it off and no sites were running and had auto updates turned off. I burn no AT&T data overnight at home, what’s burning while I sleep on the ship? I asked for relief and got 500mb. Screw job. My wife had the unlimited for 139.00 and it worked well but that’s a helluva a lot of money. Guest Services. Even in the case of the WiFi complaint the staff there was great. They were well staffed and well trained. I had 3 occasions I had to interact with them and all were handled efficiently. Fellow reviewers. I think people are a bit harsh on these pages. We had a helluva time. If you expect a ship trying to handle 5000 guests to be a 5 Star dining experience then you will be disappointed. We had some things we kindve laughed about, like coffee being like warm or the meat over cooked but we did not experience rage. We are on a Med cruise! Life is good. We would sail Seaview again. Read Less
4 Helpful Votes
Sail Date: May 2019
People often ask what was my worst cruise and I answer I've never had a bad one. I can still say that after my mediocre experience cruising the Mediterranean from Rome (Civitavecchia) last week on MSC Divina. Had it not been for the ... Read More
People often ask what was my worst cruise and I answer I've never had a bad one. I can still say that after my mediocre experience cruising the Mediterranean from Rome (Civitavecchia) last week on MSC Divina. Had it not been for the complimentary balcony upgrade I would have given them a "Poor" rating. Overall it is a nice ship and most of the staff friendly with good entertainment. Nice workout facility and plenty to do on board. Unfortunately the food was barely a step above your local buffet restaurants, that included the sit down dinners. Perhaps that is why they were constantly walking through promoting the specialty restaurants while you were in the main restaurant or buffet. Quite often the hand sanitizer machines were empty, though the ship was mostly clean. The boarding process seemed a little informal without giving you much direction on what to do next. We were sent to our room where the door was opened and only one key card on the bed. We had to go to the reception desk to request the other card. We had to visit guest services a few times because promotions offered to us weren't made clear without having to ask for them repeatedly. Also the bedding configuration wasn't as requested. They corrected that before bedtime. The destinations were great, though sometimes difficult for people with mobility issues. You could always catch free or low cost shuttles outside the ship if you're willing and able to walk. Otherwise you may want to consider purchasing the shuttles provided by the ship. I've actually sailed this exact ship before from Miami years ago. Perhaps that is the difference. Maybe it's the European culture where iced tea is not served. I'm okay with that. But finding out the only free beverages are small cups of water from the ice machine, coffee, or hot tea didn't go over well compared to other cruises. They do have free juice from machines at breakfast. Our first dinner in the Black Crab restaurant was a bad experience when we asked for water and tea and the waitress explained there was a cost for it since they only served bottled water and hot tea (though canned ice tea was also available for purchase). Turns out I had some kind of promotion that made the bottled water and hot tea free at lunch or dinner in the restaurant. So that was fine. But it got worse. The first course I discovered hair in the food. They were very apologetic, asked for my room number, and gave us free sodas and wine with lunch or dinner the rest of the trip. I realize the hair thing is likely an isolated incident. And the free water is minor in the whole scheme of things. Vacations cost money. I suspect if MSC spent more time trying to please the customer rather than saving themselves money, it would have been a more pleasant journey. I am used to cruise ships nickel and dining you, but this time they seem to go to far. Read Less
5 Helpful Votes
Sail Date: May 2019
Having read the reviews prior to booking I was a bit apprehensive. No need to be. Embarkation in Civitavecchia was very easy and swift. Just be sure if you're travelling to the City by train to validate your train ticket, we ... Read More
Having read the reviews prior to booking I was a bit apprehensive. No need to be. Embarkation in Civitavecchia was very easy and swift. Just be sure if you're travelling to the City by train to validate your train ticket, we accidentally didn't and were fined by a conductor. I imagine its a common revenue raiser. So we were in a bad mood due the train experience but were very pleased we could board the ship upon our arrival. The cabin was excellent, a lot larger than I expected (outside Bella cabin 5071). During our stay it was cleaned probably twice each day, we had a fantastic cleaner. The ship itself is excellent. We didn't find it too hard to get around and work "things" out. The elevators are often busy and easier if able to sometimes take the stairs. We quickly worked out that waiting in line for your turn musn't be a common European/Italian trait. This was most evident at the Ports queuing for hop on hop off buses. But it's something we got use to and just had to take in our stride (and nothing to do with the ship - they can't teach manners). We found the service on board was excellent. Only very minor things like asking for the price of a bourbon and coke at dinner was met with "I don't know" by the waiter. And she didn't find out -so saved me some money by not buying one. But again no big deal. The food in the Balck crab was great. We only ate there twice purely as we were often too busy to make the dining times and the buffet was more convenient. We didn't try any of the extra pay restaurants. We didn't take the drink packages as they were very expensive in Australian dollar terms. Particlularly as we had 4 in the cabin, my wife and a 4 and 9 year old that would all have had to take the package. Our children don't drink soft drink, my wife doesn't drink much. The sports bar was a favourite spot. You could order burgers, nuggets hot dogs etc. whilst watching world sporting events. The staff were exceptional. Whilst we cruised, there was a 10 beer for 25 Euro beer special. This was the best value/deal we could find for drinks on board by a long way. The theatre shows were excellent. We went every night and the kids also loved them. We played bingo a couple of times which again the kids loved, but I thought this was overpriced given the prize. I read some reviews abot the buffet. The whole family thought the range and quality was excellent. Though busy at times, you could always find a table. We rarely needed lunch on shore after the excellent breakfast. The access times to food on board should mean you'll never be hungry. Before cruising we probably had high expectations of the kids club. We didn't really give it a chance as when we signed the kids up, they basically seemed to be doing craft and drawings (it seemed a bit like baby sitting). My 9 year old and his friend pleaded with us not to stay as they basically wanted to play soccer on deck every spare moment. The kids that were there seemed very happy, just wasn't for our boys. The on deck soccer pitch was excellent. My son went on the waterslide, not sure why but it was too slow. He stopped in it a couple of times. Might have been water flow? Anyway he went on it a couple of times, but thought it average. The pools looked fantastic. We used the spas near the basketball court they were a bit quieter than the main ones. I tried the pool but it was a little too cold for me. We never did any of the cruise organised tours, made our own way on shore. Never used the boat shuttle as there was generally cheaper options at the port. It was greatly appreciated when on departure they waived the gratuity fee when requested. we preferred to tip direct and the gratuity fee is significant money in Australian dollar terms due the exchange rate. My wife gets very sea sick normally. This was a major concern and risk when we booked. Thankfully she was completely fine as were our kids with no ill effects whatsoever. Our friend unfortunately did and does suffer motion sickness so she spent some time in her cabin unwell. The boat and the ocean was very stable and smooth sailing. When organising our next holiday cruise, MSC would be my first choice based on value and quality. When booking this cruise part of the reason we chose MSC was the price so I was concerned the cheaper price would be reflected in service, quality or "somewhere", I was happy to find this not the case. I'd happily recommend the Divina to anybody looking for an excellent family cruise. Read Less
1 Helpful Vote
Sail Date: May 2019
I was very nervous about cruising with MSC. I had cruised the Med with Norwegian 4 years ago and loved it but this time we were taking our 3 adult children and one son-in-law and I had been reading mixed reviews. My chiropractor here in ... Read More
I was very nervous about cruising with MSC. I had cruised the Med with Norwegian 4 years ago and loved it but this time we were taking our 3 adult children and one son-in-law and I had been reading mixed reviews. My chiropractor here in Atlanta cruises with MSC and RC a couple of times a year and she was the one who recommended MSC. All 6 of us loved this ship and would travel with MSC again. The ship is absolutely gorgeous! We had 3 cabins. One with a balcony and 2 with just windows. The rooms are very spacious as far as cabins go. The embarkation and disembarkation were a breeze. We spent several days in Rome and got on the ship in Civitavecchia. The staff was wonderful. We had 4 adults ranging in age from 24-29 and they had a blast on the ship and attended many of the parties. We all saw several shows and they were great as well. The buffets were very good. If I had to give any negative it would be the food in the dining room. The entrees were just not cooked the way I am used to eating them. I hesitate to say it was bad because we had similar issues in Rome and France. Their seafood is just cooked/seasoned differently. That having been said, every night the buffet had a "thematic experience" and we went to bed stuffed, so there is plenty of good food on the ship! I would not do the specialty restaurants again. The prepaid packages for the specialty restaurants did not allow you to order anything no the menu and I thought this was a little tacky. Again, I was there for the sightseeing, not the food (and we were able to find really good food every night in the buffets). My daughter and son in law said the gym was superb. The ship is very "hi tech" with touchscreens everywhere to get an elevator or book a show. I don't think you will find a better value than MSC and I am already looking to book my next trip with them! Read Less
4 Helpful Votes
Sail Date: April 2019
We purchased the fantastica package directly from the MSc website. On that site it states you get 12 free drinks. We didn’t read the fine print wherever that was that says it’s only for earlier sailings. Not sure why it was still on ... Read More
We purchased the fantastica package directly from the MSc website. On that site it states you get 12 free drinks. We didn’t read the fine print wherever that was that says it’s only for earlier sailings. Not sure why it was still on the website then? So we didn’t get any drinks. Also with that package came a free photo. No one tells you that that photo is only available on one night at a certain place. So we also didn’t get our photo. Customer service was terrible. Front dest did nothing. Basically said you have to read the fine print. I asked for a supervisor and they said no! Maybe it’s just a European thing but they don’t give you water or anything to drink at the dining room. You have to buy bottled water every night. Also they give you no information about ports. Our port in France they pushed a 16 euro per person bus ride from the ship to the city. Not telling anyone there is a free bus a block away from the ship that takes you to the same place. We felt like they really nickel and dime you wherever they can. Very disappointed and will never cruise on them again. I have been on carnival, Holland America, and Disney and all of those where much better. If you do cruise on MSc read everything because they will try to get over on you and the front desk will do nothing for you. The only thing from the fantastica package we where able to use was the room service that’s only available in the morning and only included coffee juice cereal and bread. Not much for room service compared to any other cruise I’ve been on. Long lines everywhere. Good luck getting into an elevator without having to push your way past other people. Crew and employees are rude. We had a officer and his family sit down in our dinning section 15 minutes after us. They treated them like royalty. We didn’t see the waiter for 15 minutes while they where getting there drinks apps and meal. It was the weirdest thing id ever seen. Never again on MSc of us. Read Less
3 Helpful Votes
Sail Date: April 2019
My husband and I sailed on the MSC Seaview cruise in the Western Mediterranean from April 17 to 24, 2019. We have enjoyed dozens of cruises around the world on other cruise lines. This was our first time with MSC Cruises, and by far, it ... Read More
My husband and I sailed on the MSC Seaview cruise in the Western Mediterranean from April 17 to 24, 2019. We have enjoyed dozens of cruises around the world on other cruise lines. This was our first time with MSC Cruises, and by far, it was the absolute worst cruise we have ever been on. First, upon walking into our ocean view cabin (#5171) on the first day of the cruise, we were assaulted by the stench of the foulest sewer smell imaginable. The smell was inescapable - it permeated every corner of the room, it was on every piece of furniture, on the bedding, in the carpet, on the towels, it was everywhere. We reported this problem to customer service right away, but we were told there was nothing they could do, the ship was fully booked. We had to live with this stench for the entire length of our cruise. The cabin had no windows or doors that could be opened to bring in fresh air. It became a serious health hazard for me. I developed migraines, I was severely nauseated, I vomited several times. My husband and I could not breathe at night and we could not sleep. Every day we reported this situation to customer service and each time we were told they could not do anything. On the fifth day on our seven-day cruise, a customer service supervisor used a chemical spray in the bathroom, which did nothing to get rid of the sewer stench. It only added a strong chemical smell on top of the awful sewer stench and it worsened my already poor health. Second, MSC Seaview was woefully understaffed. With over five thousand passengers, the ship only had two customer service counters and a maximum of six staffers handling customer service requests. This created unbelievably long queues at the customer service counters and a lot of frustration among the passengers. Third, we have never been on a ship that charged its passengers for drinking water during dinner or forced its passengers to buy bottled water. I understand charging customers for alcoholic drinks, but to treat drinking water like a luxury amenity on a cruise is beyond ridiculous. We have never encountered such a "nickel and dime" company such as MSC Cruises. Fourth, for a ship that bills itself as "one the most innovative cruise ships touring the world," we found the onboard dining experience exceptionally subpar. At every meal, the food seemed to be jumbled together with no thought to presentation or organization. We've had better dining experience at our local McDonald's. The bottom line is, our experience onboard the MSC Seaview was the absolute worst we've ever had on a cruise. We will never recommend MSC Cruises to anyone and we will never take another MSC cruise ever again! Read Less
3 Helpful Votes
Sail Date: April 2019
We were cruising with family and had booked 8 cabins at the Yacht Club. Overall, the experience was very dissapointing mainly due to the low level of restaurants and bars, as well as the service at those and the public areas. The ... Read More
We were cruising with family and had booked 8 cabins at the Yacht Club. Overall, the experience was very dissapointing mainly due to the low level of restaurants and bars, as well as the service at those and the public areas. The positive part was the cabins which are very spacious and well decorated. Also,housekeeping did an overall great job. At the Yacht Club lounge and restaurant the quality of food and drinks was not as good even compared to Royal Carribean MDRs. Moreover, service was slow and often unatentive. On top of those, the shows, shops and public areas are very basic, and many things were not included in the Yacht Club package (such as milkshakes) which felt stupid and cheap given the things included and price paid. That said, if you are not picky with food and drink, or plan on taking a very sunny cruise which will allow you to enjoy the private deck - Yacht Club is definitley better than standard class, but in our opinion not worth it, and you are better off with a balcony cabin at Norwegian or Royal Carribean. Overall - Not recommended. Read Less
1 Helpful Vote
Sail Date: April 2019
Chose this particular cruise because it was a repositioning cruise visiting ports we wanted to visit. We were to visit Bermuda after departing NYC but we’re unable to do so due to weather. Of course weather is not controlled by the ... Read More
Chose this particular cruise because it was a repositioning cruise visiting ports we wanted to visit. We were to visit Bermuda after departing NYC but we’re unable to do so due to weather. Of course weather is not controlled by the cruise line. Rather than spend two days in Bermuda we were taken to Tenerife for a partial day. We were offered no compensation for reduced port fees or anything else. The buffet is a joke. Crowded at all times with food one might expect to find in a substandard college dorm cafeteria. The food in the Black Crab was uninspired and of average quality at best. Our waiter was the best part of our dining experience. The crew were un-informed and could not answer basic questions. Most of the staff were downright rude! I have ever had a cruise line require me to pay for transportation into the port. We were charged anywhere from 10 euros to 30 euros per person to visit the ports. The entertainment was was OK but by the time the introductions were made in five languages we were ready to go to the bar. There is a cigar lounge but the smoke permeates the area close by, and the smoke from the casino was terrible. That entire part of that deck was smoky. When trying to leave the ship for tours, chaotic is the only word I can use to describe the experience. The time allowed for port visits was ridiculously limited. I resent the gratuity policy and refused to pay it. I tipped the crew members I felt went above and beyond. The best part of this cruise was the four days spent in Genoa and Milan after the cruise was over. Never again on MSC. Read Less
8 Helpful Votes
Sail Date: April 2019
We chose this cruise for a great deal and because the ship looked great. We were keen to find another cruise line to widen our options. Sadly, this was not to be. Firstly, there is a long list... only 5 people checking in about 300 ... Read More
We chose this cruise for a great deal and because the ship looked great. We were keen to find another cruise line to widen our options. Sadly, this was not to be. Firstly, there is a long list... only 5 people checking in about 300 people between 330pm and 430pm at the port of Civitavecchia - rude staff and it took forever. We were so late on board (520pm not 430pm) we had to go straight to our room for our life jackets (yes really!) and go to our muster point. Staff talked to themselves and ignored the cruisers. They were hopeless. We were there almost an hour -gasping for a drink and totally fed up after 2 long waits. Eventually we got to our cabins - highlight - cabins are lovely and very clean. Then we tried to sort out our dinner reservation having found out that MSC had changed our 830pm to 930pm - far too late to eat. We had no luck so ate at the buffet - this was ok but no better. Alot of pizza and pasta - so much for MSC aiming to broaden their appeal and market. The next day arrived in Sicily. Breakfast buffet was fine but always the same - no variety. Lunch buffet back on board was again ok at best. Limited options again if you didn't want Italian fair. There were huge pizza, pasta and salad areas. Two dessert options- both the cheap, cream filled sponge finger cake option. Common at all times.. I saw nothing else in terms of hot puddings, creme brulee/mousse type thing. Disappointing.Later on we tried to book our earlier evening meal in Black Crab - the manager could not be less bothered. Rubbed his head and said fully booked earlier - you'll have to come and queue - this is all because THEY changed our time! When we did get to the dining room it was such an anti-climax. The food choices on the menu we had in the Black Crab were poor- 4 options - I only eat fish so two were out. But the meals were unappetising and poor quality e.g lasagne night - only a lump of lasagne about 4x5 inches on the plate!! No vegetables! Nothing else. It looked dried out and unpleasant. I had risotto - it was ok but no better. When we sat down on nights 2-4 there was no bread or butter - we had to ask. Glassware had not been replaced either. Basically the wait staff were lazy and self obsessed - they were having a great social time whilst cruisers waited for drinks, orders and food!! It was shocking. We had to ask twice for drinks one night and even then the white wine was warm!! Appalling experience. We were only told about the fixed menu and the lobster/fish options in the speciality restaurant when we were honest about how we had found the dining room. Then there was the embarking after days out expereince - the queues to get back on were awful - such slow service and no greeting, no banter with cruisers. So poor. Finally, disembarkation - told we could get off in Valencia and then they kept us all on lower level 4 in a stairway for an hour!!!!! People were fuming as they had connections to make. We were also told there was a bus for luggage (?) so as we got off we prepared to use it to suddenly see taxis - were told no taxis by MSC!!!! Shocking. Customer service is non-existent. Entertainment was awful -- nothing going on during teh day and poor shows - all very Italian focused - not one of the good shows mentioned in other reviews. The Luna bar had a good double act who were lovely. The singer in the main area for entertainment at night was ok but did the same songs each night!!!! The CD - never met - never saw and never heard about!! The Master Chef at Sea - 30 minutes of a stupid quiz to find contestants - beggared belief. Hygiene - forget it. Never saw one person clean a thing except two giggling young men scraping the metal on the stairs. Never saw anyone wiping down lift buttons, stairway rails or anything. No one in the buffet checking the cleansing fluid is used. No reminders about cleaning hands. I saw people taking food with hands eg a man took a handful of almonds!!! Just shocking all round. Noro virus risk is high on board for sure. In short - go on here for poor food and to be ignored. Would never go with MSC again - the ship and cabins are lovely - what a missed opportunity MSC. Get some decent chefs and train your staff what customer service is. At every opportunity if it could go wrong by them, it did. Heartbreaking we spent hard earned money on this and it was my sister's first cruise. Wish we hadn't bothered. We read the American reviews and thought it was fussy American critics - sorry, no! Do not book this ship. You can do better with your money - even Costa was better than this, as we told them when we found our bill miscalculated - we had someone else's - we had drinks packages! Even that they got wrong. Read Less
7 Helpful Votes
Sail Date: March 2019
This ship was amazing and beautiful. Tastefully decorated, extremely clean and very nice cabins. But, the food was the downside. This was my first cruise with MSC. We've cruised many times on Royal Caribbean, Carnival, Norwegian, ... Read More
This ship was amazing and beautiful. Tastefully decorated, extremely clean and very nice cabins. But, the food was the downside. This was my first cruise with MSC. We've cruised many times on Royal Caribbean, Carnival, Norwegian, Celebrity and Princess. The food on MSC was no comparison to these other lines. It was a disppointment in the main dining room and buffet. As spactacular as this ship is, we will not cruise on this ship again because of the food. On a more positive note, the activities are awesome and there is a lot to do. We loved the Aurea package! We are not big drinkers but it was worth the money since so much more is included. This ship was an excellent value and we were very pleased with our cabin, service, quality of drinks and atmosphere. It is only the food that would keep me from cruising on this ship or MSC again. Read Less
7 Helpful Votes
Sail Date: February 2019
We chose this cruise for the itinerary but were sadly disappointed with the overall service experience. Service was non-existent from the staff. The do not greet you or welcome you at all. The F&B experience was terrible. We ... Read More
We chose this cruise for the itinerary but were sadly disappointed with the overall service experience. Service was non-existent from the staff. The do not greet you or welcome you at all. The F&B experience was terrible. We purchased the Tryptic dining package, but you don't get the full menu from the restaurants. They give you the choice of a few items only. We also had the drink package, but you can't use your drink package in the specialty dining rooms, which makes no sense at all. The ship itself was nice, but the true detractor was the service. Getting a good morning, afternoon etc was almost impossible. Maybe this was the European influence, but if MSC is wanting to expand their presence in the US, this type of service won't fly. Our cabin attendant twice left our balcony door open, not just unlocked, but fully opened. Apparently they have no concern for security either. Overall I rated them poor and would say the only bright point was the excursions were great. Sorry MSC, but you just don't measure up. It's back to Norwegian for us. Read Less
2 Helpful Votes
Sail Date: February 2019
Location and time frame is great! The service is friendly most of the time. However, compared to the food I had on the US base cruise ships, MSC is not on the same level. The specialty restaurants are OK, I spent the last three nights ... Read More
Location and time frame is great! The service is friendly most of the time. However, compared to the food I had on the US base cruise ships, MSC is not on the same level. The specialty restaurants are OK, I spent the last three nights eating at the dinner buffet instead of the main dining room because the food sucks. Not steak, extra cost 29.99 for Lobster Tail... I got food poisoned by eating the smoked salmon. Throwing up the whole night long, went to the Medical room on the 4th floor, the nurse was very helpful but the Doc, what Doc, he is taking his 4 hours lunch break. After all, I feel better by taking medicine that I bought from their Mini Mart and Medical room but I completely missed my Barcelona City Tour ... By the way, if you are using the Voucher for Drinks, make sure you could get most of the drinks on the menu, lots of server doesn't know that and think the Vouchers works like Package. The bathroom is good but you could hear everything that happens next door, I felt bad for the carbine next to mine, the night I got food poison, I spent the whole in the bathroom Read Less
Sail Date: February 2019
We booked this cruise at the Nurnberg Germany Airport when my wife found a Bargain Price...08 to 20 Feb 2019 We normally take time and search for reviews but we did not this time, our mistake. I had recently had my 3rd back surgery and ... Read More
We booked this cruise at the Nurnberg Germany Airport when my wife found a Bargain Price...08 to 20 Feb 2019 We normally take time and search for reviews but we did not this time, our mistake. I had recently had my 3rd back surgery and was in a walker when we booked so the travel agent asked for wheel chair assistance. When we Arrived no Wheelchairs. My wife inquired and was told we don't do that... but the lady in Genova pointed me to an elevator. At Check in we were told our cabin keys would be in our cabin. and to use our booking papers to purchase drinks until then. it was 0930, and our cabin would be open around13:30 or 14:00, not being able to walk much without pain we settled at a seat near the ships entry point where we were offered a choice of 9 drink packages. some for with meals only drinks, some for non alcoholic and some for alcohol. Prices start at 19, 29, and 39 Euro's a day per person and all in a cabin must purchase the package. the entry level package were good for draft beers and only a few special drinks up to 6.10. Euros. Bottle beer start at 6.50 and required the 29 Euro Price. Name brand alcohol required the 39 Euro package. Ice cream and coffee and water were not free and required a package. Coffee was free at Breakfast. I only met one couple from Canada who bought an Alcohol Package and One who purchased the non Alcohol Pkg, but got a refund after an argument with ship staff when they did the math. They only drink water, which was 2.90 a bottle. We like to cruise and have spent over a 150 days at sea on 4 previous cruise lines. We like to be served as I have trouble standing for long periods and walking for short distances. to My surprise in the dining room Lunch is also a buffet. only dinner is served. Breakfast is a buffet with some options like pancakes and omelets orderable. About 50% of the time the table was set with a coffee spoon or a butter knife. no standards seemed to exist or no one was checking. Tipping was set at 10 Euros a Day per person and automatically charged to your account, as were a donation to UNICEF. At our first meal we were offered Bread. no butter was on the table and it took a full 20 minutes and an argument with the waiter the head waiter his assistant and the head of the ding room to get it fixed. we were initially told it was company policy not to put butter on the table. After I made a scene we had butter the rest of the cruise on every table. The food was sub standard compared to other cruise lines. I actually lost weight. A steak was never offered on the cruise. Lobster was offered twice at a 22 Euro upcharge. my veal had a large bone and every chance they had they smothered your meal with tomato sauce or bad cheese. We had 3 formal nights but many wore T-shirts.. dress codes were not enforced. A couple at our table wanted coffee with desert, They were given drink tickets as part of their cruise and bought us several drinks. Problem was always the emphasis was always on getting the paperwork done and your account billed and signed before they would get you a drink, or coffee. only on the last day of an 11 day cruise did he get his coffee with his desert after I again made a scene as he ate 2 deserts and everyone was leaving dinner when they finally brought his coffee. The staff did Try to meet our requests but they always seemed worried they might get in trouble for doing what we asked them. Training and customer service were not a priority. The Cruise Director was invisible the entire cruise and her only appearance or function I saw was at the show to introduce the heads of each department. If she fell overboard no impact on the ship would be felt. The staff did speak multiple languages. Entertainment was a bright spot as we enjoyed the entertainment crew who would entertain the audience before each show then dance with guests after. On stage it was also great entertainment, except for 4 opera nights. these were opera singers not productions often only a piano player and a singer. Not my cup of tea. Shore excursions were good except for Rome and Crete. In Rome we had a hop on hop off bus tour. We were dropped a long distance from the nearest bus stop with lots of roads and stairs and turns to navigate, near a kilometer. We were told to find a Burger King to use the bathrooms by our tour guide after an hour and a half bus ride from port to Rome. as soon as we were issued our tickets for the Hop on Hop on Bus the guide disappeared. In Crete the bus stopped for an hour while she took some guests for a long walk in heavy rain to look at some old part of a one horse town on Sunday with nothing open. When we were given free time it was 40 minutes and it took 15 to get to the city center from the bus leaving no time to eat and little time to shop before we had to walk back 15 minutes to the bus. The shops were open in the port town and would have been better time spent than in the little town. This was true for most other tours we took too little free time. Often I had to let my wife go alone as I waited because I had difficulty walking, which is no fault of anyone, but know you will walk long distances and have little free time on excursions. They make a point of taking you to souvenir shops they are affiliated with on these excursions. Our Cabin was clean but aged with broken tiles in the shower. shampoo and body wash was in the dispensers. Bring conditioner. Never was a towel folded in the cabin into an animal shape. My wife wanted two single blankets instead of the larger singe blanket and it was provided. No complaints on the cabin or service. Casino I amassed over 5000 points, you get a free cruise for 2 at 9999. I was offered 30% off my next cruise and 250 Euros casino Play. There were no free drinks offered as on other cruise lines at 1500 points in the casino. I will not be back to use this offer. Read Less
3 Helpful Votes
Sail Date: February 2019
MSC Sinfonia is one of the oldest ships MSC has on service. Is a small boat when compared to the others the company has. The ocean view cabin is quite small, and even worst than that, not all the cabins, under the same category, are from ... Read More
MSC Sinfonia is one of the oldest ships MSC has on service. Is a small boat when compared to the others the company has. The ocean view cabin is quite small, and even worst than that, not all the cabins, under the same category, are from the same size! I found out this because I booked two equal rooms and one was bigger than the other, so be careful with that. I considered myself ripped off by being on the smaller cabin, even though I bought the 2 at the same time and within the same category. Moreover it was pretty frustrating to be in a 12 day cruise with a TV that only has 1 movie channel in English and with a hand full of movies that are the repeats themselves over and over again. The cabin bathroom is normal, in Cruise terms, however the biggest downside of it is that MSC chose a shower curtain instead of a door, hence when you take a bath, be prepared to flood the entire bathroom. There is almost no space to move while showering and the curtain starts to stick to your body when bathing, so you pretty much cannot do anything to avoid it. Also, expect liquid soap. Dining.... Food in general in this Cruise can only be labeled as extremely awful, with lack of imagination and taste. Definitely the worst food I've ever tried on a cruise. Breakfast doesn't change at all, there is no egg station or any station whatsoever, so you are offered the same things every day. The buffet in general has almost no options available, again, there are no stations of anything, so you have to leave with what is offered in the small buffet. The food on the sitting dinner is very similar to the one provided in the buffet, so is almost as aweful as the other one. In summary, lower your expectations on the food, the whole idea of eating delicious on the Mediterranean, will NOT happen on this boat. Also note that some other ships offer free machine juices, such as (apple, fruit punch, etc), this one doesn't. You have to manage with water only during the day if you don't purchase a drinks package. In addition, the buffet area is so small that is pretty difficult to get a table to eat. The entertainment activities available on the boat are blah... The shows included. Probably if you're under your 40's, you'll get board easily. The service overall is decent and I think is almost up to par with the other companies. The English level of some staff members isn't that good. The ports of calling were interesting, except for Crete. That was the only Port with nothing close by, so you pretty much are forced to stay on the ship or book a tour. The cruise excursions are like always expensive, and not always that good. Sometimes the excursion desk put on the same bus groups with different languages, so you have to hear everything twice in 2 different languages, which is a downside for me, because things don't go as smooth and things may get lost between translations. Finally, the ship itself is extremely bizarre. I book the cabins closed to an elevator, but for my surprise and for some odd reason, the elevator that was near didn't stop in our floor! Why? No clue! The floor didn't even had the elevators doors!! In other words, the elevator went to floors (5, 6, 8, 9)!! So in top of receiving a smaller room for the same price, I didn't get to use a closest elevator and no one told me anything (web page) while doing it! Moreover, from deck 7 is impossible to walk from the front of the ship to the end, because medical center blocks the way. In general the ship has an odd layout, doesn't have much attractions and is designed for elderly folks mainly. From the ambient to the music and entertainment. In conclusion, I don't think I will book with MSC again. This has been the worst experience in a cruise I've had so far. Not being able to eat well, fight neck to neck for a seat on the buffet, not having an elevator stop on my deck, not much of entertainment on board and in the TV, have definitely contributed to put this Cruise on the bottom of my list. Would never recommend it! Read Less
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