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Sail Date: September 2019
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, ... Read More
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT. The Market Place cafe is chaos 20 hours per day. Absolute mayhem. The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace. MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship. One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day. The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity. The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy. The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that. The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship. One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home. MSC if you’re reading | Areas to improve Adult only areas - quiet areas (no party music blasting) Some manors. Some organisation to the Marketplace. Restocking of minibar as standard. Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do. Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours. The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please. Read Less
Sail Date: September 2019
Pros = 1) Service at the dinner - Waiter always friendly 2) Service and cleanliness on our Room 3) Pre paid internet was 4gb for 4 devices and it was cheap comparing with other cruises that I´ve made 4) Pre paid digital ... Read More
Pros = 1) Service at the dinner - Waiter always friendly 2) Service and cleanliness on our Room 3) Pre paid internet was 4gb for 4 devices and it was cheap comparing with other cruises that I´ve made 4) Pre paid digital pictures was very cheap. I got in the end a pen drive with 120 pictures taken during the cruise and it costed 90 euros. During the cruise, they were charging 30 euros for EACH picture 5) Pizza was very good Cons = 1) Overall the bar staff was not trained at all. First night at the Cruise, I ordered a bottle of Champagne, the lady came after 10 minutes with the Bottle saying that it was the first time that she opened a Champagne bottle and tried to close it with the Cork again. 2) The food at the buffet was terrible and always crowded. It was always stressfull getting food, find a table 3) The cruise only offers free Water (when other lines offer Iced Tea, etc). The places to get drinks were dirty and some of them had only Coffe and not hot milk 4) The portion size of the dinner was terrible ... everyone at our table asked always 2-3 main courses because it was impossible to have food enough with only 1 main dish. 5) The shows during the evening at the theater were very poor. Comparing with other cruises that I´ve been, it was by far the worse. I even slept because if was boring. 6) The overall entertainment during the cruise was very bad... other cruises that I´ve been, have a Cruise Director that cheers up the entire ship with lot of enterntainment and parties. At the Preziosa, and I dont even know if we have similar role during the ship. 7) Basic stuff like NUTELLA... it was not offered during the breakfast for my Daugther, but it was available if asked.. so every time i needed to go to the bar and ask for Nutella and the waiter passed me a few nutella hidden like he was giving me drugs. 8) The overall service was so bad that I went to the guest services and asked to remove the service charge. I then paid good service at the dinner and room directly to the waiters. 9) I´ve been in many different Cruise companies before and this was the first that THEY DONT OFFER FREE ICE CREAM. All other have free 24h ice cream. They charge at Preziosa for everything. Worst cruise experience I ever had, and i will never get on a MSC ship again. Read Less
3 Helpful Votes
Sail Date: August 2019
We chose this Cruise because we saw the ship coming off of our 12th Anniversary to Jamaica and we decided then and there, we wanted to do this ship for our 13th Anniversary. The price we paid for our Cruise was great. The food on the ship ... Read More
We chose this Cruise because we saw the ship coming off of our 12th Anniversary to Jamaica and we decided then and there, we wanted to do this ship for our 13th Anniversary. The price we paid for our Cruise was great. The food on the ship was good but it can be better. When we bought our Cruise last year, the tourist who helped us said it was a different experience and it was. Just like she said, MSC caters to the Europeans! It's like nobody else matters but our money spends the same. The staff, mainly the ones dressed in white are stuck up with nasty attitudes! Never saw the Captain not one day! The only entertainment we enjoyed was the Michael Jackson show. That was the worse KARAOKE I've ever seen on a Cruise and it was just one night! MSC Seaside never starts any shows, bands, games, etc. on time. It's like they wait til the last minute to show up and set up. The music groups are amazing. Seaside has some Awesome singers but they only cater to certain people with their music and that's not right! When you advertise R&B SOUL, then that's what you need to be performing is R&B SOUL!! When you advertise Old School Jams, then perform Old School Jams! Their entertainment can use a lot of adjustment. Read Less
1 Helpful Vote
Sail Date: August 2019
MSc Preziosa Safety- Hygiene unfortunately lower than on NCL although there are hand wash machines available they are not always obvious on entrance to ship after excursions. No washy washy ladies at restaurants here! Lots of ... Read More
MSc Preziosa Safety- Hygiene unfortunately lower than on NCL although there are hand wash machines available they are not always obvious on entrance to ship after excursions. No washy washy ladies at restaurants here! Lots of passengers seemed to not wash their hands. Having said that we didn’t suffer with tummy problems. Safety Drill- very loud but people spoke over it. I guess that’s the issue with having so many languages onboard. We also found this an issue at the captains cocktail party where he was talking and people chatted to each other making it impossible to hear what he and the senior officers were saying. It seemed quite rude of passengers to do this. Southampton Face to Face Customs-We were all required to do this by UK government. We didn’t go at our ‘ever so early for us on a sea day’ time slot but wandered in when we chose to. After all it is meant to be a holiday not boot camp! Food-The food is generally warm or even cold at buffet breakfast- I didn’t have one hot fried egg while there. A shame they don’t have an egg station where you get it made while you wait. Restaurant/buffet- we were allocated second sitting and we prefer to eat early so only went once. Also, we are a bit picky with food as I don’t eat much meat and husband no fish. On the first night there were no options we would chose so we went to the buffet where we could pick what we liked in the quantity we liked at a time convenient with us. The pizza was delicious and I was particularly stuck with the fantastical crisp charcoal ‘black’ pizza. At lunch we went to the restaurant when we could and enjoyed the offerings especially the ‘made in front of you’ pasta served to your liking. Butchers Cut-Service was good to start with but we waited a long time for our ‘bill’ at the end and card back. Obviously, very meat orientated and a special menu to choose from if getting it as part of Black loyalty ‘free speciality restaurant’ perk. You get one started, a main with 1 side and a dessert. We weren’t hugely impressed with it as the three sides I ordered were not hot, just warm. I think we would have enjoyed it more if it had been an Italian restaurant, which apparently there was one before. In an Italian ship, it seems they are missing a trick here-one of the reasons we chose MSC is because we enjoy the authentic tasting Italian dishes. I wonder who will be the first ship to have a vegetarian restaurant onboard Entertainment- The UK guest comedian/impressionist Andrew Flemming was great fun. He happened to single me out and made quite a lot of jokes with my name in them throughout the gig! I loved it! It was anything but easy for him though as a lot of Italians there didn’t seem to show less engagement. He definitely appealed to the UK audience though and I don’t see why others wouldn’t enjoy his Frank Sinatra and Elvis impression. The second show when he did Impressions of Cliff Richard and David Bowie making up alternative words to their songs was just excellent and hilarious. I hope to see him on future cruises. Well done to MSC for thinking of the UK audience. I think they got the right kind of entertainment and a Dutch couple onboard told us they loved the British sense of humour and enjoyed the show. Other shows we saw was the Italian night which was not to be missed if you enjoy traditional Italian songs most people know. They were performed well and it was a good show. There is an issue with timings though as most people don’t get served in Ian restaurant in time to make it to shows. This means the late comers dwindle in throughout the show which rather upsets the flow of the evening. Maybe the timings need tweaking? The only way to ensure you get to a show is to dine in the buffet as you have control on how quickly you are served! There was a good piano concert in the afternoon on a sea day. Just half an hour but a relaxing one listening to a hugely talented maestro. Most evenings we went to see Roberto perform. he is a fantastic vocalist and guitarist with a repertoire from classical operatic numbers, to progressive rock to ballads. We loved it and he is staying on the ship an extra three months so if you are going before end Nov -you are in for a treat! 70s, 80s & 90s night was great fun and had many folk dancing in the reception area....surely there’s a better venue for this? Having said that, it was such fun to go up and down the glass elevators busting some moves! A lot of folk did this while people took pictures and videos to share back home! There is another couple who sing on the ship and we recognised them from MSC Magnifica. They used to do the fun bits during the show on Magnifica with a really fun Bongi, Bongi song. On this ship they do ABBA evening which again commanded crowds and people dancing in the aisles of a small venue. Yet another couple sing in the atrium reception area and possibly they have been told to ‘go gentle’ but some of the gutsy songs they sing are not don’t justice by these two as they are not giving them thrust. It appears they are young and nervous and could do with some coaching to get them singing more confidently and stronger. I liked their choice of songs though so we listened to them too. Spa- there are four comfy loungers and four heated ones and seven basic plastic upright chairs. The latter are handy for people to sit on and scowl at the others who are hogging the more comfortable loungers! There is a couple of saunas and steam rooms. We had a day’s free spa entry when we bought a massage and also a free hour for having Black status loyalty membership. We chose to use the first on a day when Ship was collecting new passengers from Hamburg and it was less busy, as we had hoped. We had a couples massage and it were excellent and booked a second when immediately prompted (actually while we were coming around from the first!) It was discounted the first time and further discounted for the second. These were worth it for us as we both needed them with our various aches and pains and felt hugely relaxed afterwards. One unfortunate issue is, there are a lot of spa workers outside the spa (trying to attract people in). On our arrival, although we politely said hello, a few laughed just after we walked past them. This isn’t the first time we experienced this on a MSC ship and it may just be an unfortunate coincidence but this really shouldn’t happen as we were left feeling we had been a butt of a joke shared in another language. I hope we were wrong but it may be a good idea to train staff to not do this whatever they were finding amusing. Fellow Passengers- We met some delightful guests onboard but there were also rude complaining ones. After complaining about the ‘useless staff’ a man turned to me and said he was never sailing with MSC again. I felt like answering, “that’s good- it makes me more likely to book again!” I was astounded by people’s urgent need for mid afternoon cakes. It seemed that unless they were served immediately, they went into ‘moaning mode’. People expected the staff to know what they wanted without telling them! It is as well to remember manners and the fact the staff work 12 hour days and do not have days off. I felt embarrassed and appalled by the behaviour of some passengers to staff. Conclusion-If you have a tendency to find fault and complain, perhaps it would be best for you to spend double on a more expensive cruise. If you want a budget cruise with opportunity to meet other nationalities then this could be the ship for you. I think on the whole the good outweighed the bad for us and we would return as we came home feeling relaxed and had some happy memories of our week onboard the Preziosa. Read Less
Sail Date: August 2019
Pros ... lovely modern cabin lots of space nice size and balcony , Lovely ship and nice staff,Cons .. way too crowded marketplace buffet is hell on Earth it’s like a stampede no spare tables and people pushing into you and elbowing you , ... Read More
Pros ... lovely modern cabin lots of space nice size and balcony , Lovely ship and nice staff,Cons .. way too crowded marketplace buffet is hell on Earth it’s like a stampede no spare tables and people pushing into you and elbowing you , hard to get a drink , food not nice at all not enough choice..all in all an awful experience , food poor in restaurants also, we were glad to get off the ship to have a nice meal that we actually enjoyed , anything that’s any good you have to pay for cirque do soleil 15 euro each and you get an awful drink that’s supposed to be a cocktail, although the show is good, speciality restaurants very expensive but nice food the standard the food on the rest of the ship should be , bowling arcades and cinema not free total rip off 50 euros to use all 3, theatre shows average at best , drinks package needed to be upgraded as soon as we boarded as it soon became clear we could only drink Heineken and 1 wine and spirit , pools far too crowded and people reserving their beds with towels and not turning up for hours this should not be allowed , the ship is lovely but the crowdedness and standard of food really let our overall experience down, msc trips not worth the money a nice relaxing boat trip to Portofino was 500 people being crammed onto a dingy ferry and loudspeaker blasting out about 7 different languages all the way there’s and back really not a nice experience at all , if you are have kids and are a willing to spend a lot of money for extras and eat pizza and burgers for a week then this is the ship for you ! Read Less
1 Helpful Vote
Sail Date: August 2019
MSC Prezioza Cruise Review: Our first and only try at MSC. This review is completely based on our honest review/opinion of our experience onboard MSC cruise line. Although we’ve been other lines, this is our first cruise with MSC. ... Read More
MSC Prezioza Cruise Review: Our first and only try at MSC. This review is completely based on our honest review/opinion of our experience onboard MSC cruise line. Although we’ve been other lines, this is our first cruise with MSC. The following is our experience of Pros and Cons during our trip to Hamburg, Germany, Le Havve, Southampton, England, Brugge, Belgium and Rotterdam, Netherlands. Pros: Coffee is excellent. Overall cleanliness of ship and bathrooms were good. Bed is firm but comfortable. Buffet food to open all day with assorted food selections. Some staff were helpful with our questions. Premium cocktails only if you’ve paid extra for the $900 premium package. They offer cheaper packages as well. Gym has a lot of exercise equipment. Frozen ice coffee is amazing. You get to choose an extra large plate/tray for any amount of food. Excursion desk was very helpful in rearranging our missed excursion trip. Some good bartenders. Cons: Constant multiple language announcements over the PA system that on average took 5-8 mins and during the morning hours of 8:30 am everyday as this was a European cruise. Limited (20 mins) time using treadmill. Machine shuts down automatically. Some users reset multiple times including us. No view of ocean when working out - only steel barrier. A bit frustrating - We needed to show passports on many occasions during boarding unlike others ships which is only one time when registering. We did not feel welcomed during the on-boarding process. No direction on where to go. Orientation to new guests was also disorganized. While walking onboard, some staff didn’t know where certain business were located. Some even told us to check the program so not so helpful with verbal directions. Only one restaurant assigned when booking so you’re stuck with only one restaurant but you can pay to dine at other restaurants onboard. Shower stall is extremely small. I’m 6 ft 225 lbs and could barely fit. Our room was a premium balcony cabin on deck 10 (middle of the ship). If you’re taller/heavier you need to consider this or possibly inquire about another floor or cabin. To wash my back, I needed to open the shower door to stretch and wash my back so the floor literally got wet. Very poor shower water pressure and only one trash can in balcony room. Pillows are dead, flat and very uncomfortable. Some bartenders made cocktails too sugary or weak. Need to explain carefully how you like your drink. If you’re going on all-day excursions on MSC, make sure you choose the second seat dining/dinner at 8:30 pm if not you’ll be eating at the buffet. We like kids but there were kids at all the bar rooms/lounges/clubs until late night. They shouldn’t have children hanging out at the bar. They should have a designated area for kids. We didn’t want to be a bar having a cocktails with kids around us. Other cruise lines we’ve experienced does not allow children near a bar let alone to sit at a bar. At the bar 8 pm one night having a cocktail and no music at all. Onboard entertainment is horrible in our opinion. Entertainment is more child-like. Wife and I were having cocktails at the bar and the music suddenly stopped because they were going on a break. Only one band on the Prezioza cruise line. We left one bar and decided to walk over to two other bars and again no music. Paid for premium alcohol package but on one occasion was told that the bartender was on break. When disembarking for excursions, MCS needs to have workers directing where customers need to go. On several occasions, there were no directions provided so some were lost for a few mins. Very disorganized process. We left 2 cocktails in our room and upon return at night, the very same two drinks were still in the room. For the first 3 days we had sheets on the bed but then for 2 days, no extra sheet under the blanket which would be typical in cruise lines hotels etc. Read Less
Sail Date: August 2019
Let me say, except for the Cabin Attendant, EVERY PERSON we spoke with was VERY ACCOMMODATING AND HELPFUL! This ship is on the smaller size of Cruisers when Compared to the other ships that were in dock (i.e. Disney, RC Independance of ... Read More
Let me say, except for the Cabin Attendant, EVERY PERSON we spoke with was VERY ACCOMMODATING AND HELPFUL! This ship is on the smaller size of Cruisers when Compared to the other ships that were in dock (i.e. Disney, RC Independance of the Seas and the RC Allure, etc..) Great Ship with PLENTY of restaurants and bars! VERY MULTI-CULTURAL environment... Moreso than any other cruise I have been on. Went to Karoake two nights and there was no host and no Karoake... That was pretty disappointing... Wife was ready for me to make a fool of myself! Did not attend any of the live shows because I don't particularly care for European musicals. Purchased a Balcony Suite Cabin which was a little smaller than RC Balcony Suite but very efficient with plenty of storage. Overall the Cruise itself was Fantastic... However the Cabin Attendant WAS HORRIBLE! I will explain more about that below. Read Less
6 Helpful Votes
Sail Date: August 2019
We have travelled with MSC many times and have always been satisfied, however, when the service model changed recently it seems so has our opinion. The embarkation process was a complete joke, keeping people outside the terminal for hours ... Read More
We have travelled with MSC many times and have always been satisfied, however, when the service model changed recently it seems so has our opinion. The embarkation process was a complete joke, keeping people outside the terminal for hours in the blazing sun pushing heavy suitcases. From then on it went one way, down! As we had no choice but to pay the service charge we expected the service to be questionable and I am afraid we were right. I found some of the crew to be rude even though I am a gold member.. not that I expect preferential treatment but I do expect to be teated with respect.. This I have to say was not the case as the guy who serviced (ha ha) our cabin went into the wardrobe and moved my clothes. This absolutely was a no go for me so once again I complained. The Manhattan bar on deck 5 constantly served us corked wine with the waiters not sure what that meant, they clearly had not been trained before being placed behind the bar. Filthy tables in the buffet restaurant, food on the floor and old food piled high in the terrace area added to our disgust. The food in the evening was not great, served cold and beef not appearing on many occasions. The waiting time to embark and disembark was so bad and a constant battle that on the last day a fight broke out on deck 5. I have to say I was surprised it had not happened sooner. It was quiet frightening and we were pleased to finally get off the Sinfonia. Would we travel with this company again-absolutes not. This was my 19th cruise, the worst by far and was certainly not to be repeated. Read Less
1 Helpful Vote
Sail Date: August 2019
We’ve done numerous cruises mostly with other companies, this was our 4th with MSC. We realise it was still school holidays but feel there should have been an adult only area to relax on sea days, and not the Top Sail area which is an ... Read More
We’ve done numerous cruises mostly with other companies, this was our 4th with MSC. We realise it was still school holidays but feel there should have been an adult only area to relax on sea days, and not the Top Sail area which is an extra cost. We found the food in the buffet lukewarm most of the time as was the water for teas etc. We only ate in the dining area one night as it took nearly thirty minutes to get any service, so opted for the buffet. Whilst we always found something to eat, the temperature of the food was lukewarm and there never seemed to be enough staff to clear the tables and when they were cleared, piles of left over food were visible everywhere, most unappetising. Lots of mess on the floor left for long periods of time. Guests continued to fill their own water bottles at the water dispensers even though there were signs to the contrary and staff did nothing to prevent this, surely this is a concern when viruses and germs can spread. A lot of our fellow passengers felt the need to avoid the handgel at the entrance and then proceeded to barge you out of the way to get their food. There was also the usual hogging of sun loungers for hours on end with no sign of the occupants and no staff to remove the towels. On embarkation, it took nearly 2 hours to get through due to reduced security staff and only a handful of staff checking your documents and handing out your cruise card. Read Less
Sail Date: August 2019
We were guided by our Cruise company to book this one as it fitted the dates and they said it was a good itinerary and lovely ship. The departure city, Venice is breath taking and it is worth spending time having a look around or ... Read More
We were guided by our Cruise company to book this one as it fitted the dates and they said it was a good itinerary and lovely ship. The departure city, Venice is breath taking and it is worth spending time having a look around or booking an extra night before or after, but be careful where you stay as lugging suitcases around Venice over bridges is not easy. The Ship, looked nice until you got closer, there was lots and lost of maintenance going on, frayed and lifting carpets on stairs and busy places, broken chairs, beds etc, dirty windows you could not see out of. The cabin was spacious enough (balcony), we spent a considerable time in here as the ship was full to bursting so space was not something you had in comparision to other cruise lines. Food, there was plenty if you had no allergies, my husband enjoyed the savoury the sweet all looked different but tasted the same something sweet! Ports; there were some we were so excited about, but sadly one we failed to arrive due to the weather, however we were informed by staff this happens regularly for Mykonos, so be warned re MSC cruise lines and this port. Athens was lovely and well worth a visit but it is so so hot, need to go out first thing and be under shade in the cool by midday. Activities; they were all done on the deck in the hot sun, so for those whom needed a little shade they could not take part. The shows were good and had different kinds each night, some were really clever especially having the entertainers who were more acrobatic so it made it more visual. Staff, we had a couple of nice ones, however there were some very rude and unkind and unhelpful which impacted a lot on the cruise. Reports of issues took forever (a whole week) to finally get resolved which is far too long. They are not Deaf Friendly or accessible with no transcripts for a Deaf customer, no subtitles on the TV even though they have the subtitles on the remotes and up to date smart televisions. It does seem unfair that a Deaf customer pays the same as everyone else but they do not think about basics that could make it accessible. Having said that they did have areas for disabled people, but again passengers did not care and used them, even when disabled people came along and wanted to access the area the other passengers refused to move who were NOT disabled, staff asked and senior staff, but they point blank refused, disgusting that the staff cannot force them to move as disabled people have enough to deal with, but to not have seating or places that are set out for a person with a disability is plain wrong. This was the same for the lifts, you had to force yourself in to get on a lift if in a wheelchair or with a mobility aid. The one thing we need to warn you about; EVERYTHING costs more, even a class of tap water from a bar is 75 cents!!!! Extra service charges at every turning, we sadly had a deal where gratuities were included, we so wished they had not been part of the package as the cruise line did NOT DESERVE it! We spent a lot of money on the cruise itself and then far far too much (even with watching what we spent on the cruise) on the cruise, it meant it was not 'a good deal' and the ship was not to the standard of P&O, Holland America or Princess cruises; the staff need a transplant in customer services and being sincere and polite. The passengers on the ship, well a high proportion were rude, pushing in, shouting and screaming, smoking in areas that were clearly labelled non smoking, it resulted in us preferring to be in our cabin, luckily we had a balcony, to be comfortable and not having to endure the horrid people and their rudeness and arrogance. Be warned MSC are out to bleed you dry of every penny you have, have a good level of spending money if you dare to try MSC. Be prepared to shout and scream to get things sorted and to be rude and abrupt too! Not a pleasant cruise in fact we feel we have wasted a years savings and have returned with bills and charges, annoyed and upset. We will NEVER use MSC again. Read Less
3 Helpful Votes
Sail Date: August 2019
Have done one previous Cruise on Carnival in the Caribbean. My review is thus going to be comparison to that one. Things I liked more about this cruise. They do less announcements as Carnival would be woken up with announcements ... Read More
Have done one previous Cruise on Carnival in the Caribbean. My review is thus going to be comparison to that one. Things I liked more about this cruise. They do less announcements as Carnival would be woken up with announcements about going to shore and things going on that day. This one kept announcements to minimum though did take awhile due to being in 5 languages. This could be plus or minus but there are limited English speakers and fewer Americans. They do sit you with same language speaker I dinner. We had sets since cruise we were in embarked at both Copenhagen and Warnemünde. Found music entertainers better as guitarist at wine bar I found had wider rep than piano bar singer on other cruise. Classical musicians and opera singers at pre dinner area were good. Found steward service top notch as they would get into room quickly to clean during 30 minutes we were at breakfast or lunch. Did excursions through this one as did not through previous cruise as found them more interesting though that might be due to location as company. Things that were worst. Found food subpar. Food was not bad but just did not excel. Only have one specialty restaurant a sushi bar that seemed mostly empty. I live in big city where can get sushi easily. If I was them switch it to a tepanayjki or Brazilian style steakhouse place as those are popular. The entertainment was dancers not comedians which is understandable due to language issues. Went twice and seemed the same except change of costume and music as dance moves very similar. Things that were similar Rooms was nice as standard balcony style room. Had aft on previous cruise so balcony was big enough to stretch out on and this was regular balcony so just chairs. Both were pre 2010 ships so did not have all the specialty dining and freestyle eating that more modern ships do. They also were not the new 4000 plus person mega ships so no water slides etc. Had some issues with internet and room. The room I booked and confirmed on travel sure was not one I got with both sides blaming other party. Will see if get those resolved after cruise so will hold out judgement until then on those issues. Read Less
5 Helpful Votes
Sail Date: August 2019
Background This was my 80th cruise overall, with most of them being on Celebrity in the past, followed by Royal Caribbean, Princess, Holland America, Cunard and Carnival. We found an incredible offer back in February on this 7-day ... Read More
Background This was my 80th cruise overall, with most of them being on Celebrity in the past, followed by Royal Caribbean, Princess, Holland America, Cunard and Carnival. We found an incredible offer back in February on this 7-day cruise and could not pass it up. My partner and I went and traveled with a close friend of ours who booked a solo cabin. Pre-Cruise We started our journey in Miami. We actually flew into Fort Lauderdale the day before, picked up a rental car and enjoyed lunch before heading to Miami. We checked into the Holiday Inn Seaport and then returned the rental car. We took an Uber into South Beach for dinner before retiring for the night. We checked out at 11am and headed to the port via an Uber, which was very inexpensive. The Ship We arrived at the port and were onboard before noon. The entire process was easy. The ship is stunning. Magnificently constructed, although the gray and burgundy theme inside was not my favorite color palette, it was gorgeous. The layout was fun and different than any ship I had been on. The majority of the fellow passengers were from Europe, and we loved it. Our stateroom was on the 13th floor, a balcony aft. We had booked an inside guarantee and the upgrade fairy gave us a kiss... the first time ever for me to have this kind of upgrade! Also, MSC did a status match of my status with Celebrity, which was amazing. We loved the aft elevator being right outside our door and gave us quick access to the upper pool deck on 16 or the adult only pool on deck 7. Also, the buffet on either deck 16 or deck 8. Our stateroom was very spacious and perfect, I could not have asked for anything different. Food is always subjective. I have to say in my opinion, MSC does a very good job. The buffets for breakfast and lunch had a beautiful array of foods with a lot of variety. Overall everything was very good and we were always more than happy with what our choices were. At dinner, we had the 7:30pm seating on deck 5, table for 3. The food was very good, I still give Celebrity tops, but I have to say I think that MSC rivals the food that the rest of the lines offer. Service in the main dining room lacked a bit, our team had 3 other large tables of families, and they were all high maintenance, but we were patient and enjoyed. They do three seatings in two different dining rooms. Very courageous, but they pull it off.. the thought is exhausting to me if I were a server! The shows were excellent. We saw two, which we booked from an interactive screen onboard. We saw Wizard and Starwalker, both excellent. Just like the dining times being divided into 3, so are the shows. The theater is small and intimate, I think the smallest I have encountered. I did notice the missing orchestra pit and musicians, which I did really miss. Overall a great experience. The onboard entertainment was excellent. There was always something going on, and the live musicians were all very good. There were theme nights throughout the cruise that for the first time I have ever seen... people participated with vigor! They brought outfits and all. I have to say, I do not know how they knew about them as I never saw anything about them other than the white party, which I saw a post on Instagram about. The ports were great, although I would like the port times to be tweaked, but I understand the logistics with the 7-day itinerary. We were in San Juan first, from 5pm-1am. We walked into town and did dinner and had some cocktails. Next up was St. Thomas from 7am-7pm, we went to Secret Harbor and had a fabulous day of snorkeling and lounging. The restaurant there is not great and expensive, but the rest of the day was perfect. Third stop was St. Maarten from 7am-2pm, which is really too short if you want to go to Maho or across to Orient Bay, so we just walked into town and enjoyed our time. Last stop was Nassau from 12pm-6pm, where we went to Junkanoo beach which was just a few minute walk and we had a great day there. The chair hogs were out in the most amazing display I have ever seen. During peak times on days at sea I would say that 80% of the chairs were sitting empty with towels on them. Horrible. And nobody policing them. This is where the line needs to step up their game. The adult pool was great, although it was very deep at 6'5"... so be aware. It is salt water, which I loved. We had the easy package included with our stateroom and it was fantastic. They let you get two drinks at once, so we would often do doubles as their pours are small. If you want a foo-foo drink that is over the limit, they let you order one as a virgin with a shot on the side ;-). The internet was the best I have ever experienced. Instead of charging by the minute they charge by the GB. I loved it. I had a 3GB package included with the room and I worked every day and only used 1GB of it. If you avoid social media, videos and pics you are golden if you need to work. It was fast, too. Very happy. In the end.. MSC, you have us. We loved it and cannot wait to return. The value for the money is amazing. Read Less
2 Helpful Votes
Sail Date: August 2019
This summer we decided, for our vacation, to book a cruise that sailed from Venice, Italy to the Greek islands and back. Leg 1 of our cruise brought us to Kotor in Montenegro. While there we took a guided bus excursion allowing us to ... Read More
This summer we decided, for our vacation, to book a cruise that sailed from Venice, Italy to the Greek islands and back. Leg 1 of our cruise brought us to Kotor in Montenegro. While there we took a guided bus excursion allowing us to see and visit the 5th century town of Budva still surrounded by the original city walls. Right away when walking in you get taken back in time. The ancient city is made up of narrow streets and many churches. Budva is one of the oldest settlements on the Adriatic coast. After we visited Budva we returned back towards the port and the old city of Kotor. There we had a short guided tour within the fortified walls of the old city. Breathtaking and worth the visit. The second leg of the cruise brought us to Mykonos. Our first time here and expectations were high. We booked 2 excursions. The first one was an island tour. Like most of the islands in the cyclades group of islands, most of the landscape of Mykonos is dry. Our bus and tour guide took us around the island giving us a chance to capture beguiling views of Mykonos town and the old port, before a scenic route brought us through the picturesque villages of Agios Ioannis and Kalafatis, eventually ending up at Ornos beach. Here we were able to relax and swim for a couple of hours before heading back to the ship. In the evening we returned onto the island. A windmill-dotted landscape, friendly locals and a particularly lively night-time clubbing scene have all gone to make Mykonos the popular holiday destination it is today. For this tour will see you leave the ship, hopon a local, public seabus for a short trip to theold port to enjoy an evening of Greek hospitalityand a light dinner in a restaurant. In addition todelicious local specialities and wine, you willalso get to enjoy a folkloric show while at therestaurant. You can even join in yourself andshake a leg or, if you prefer, simply clap in timewith the music. The tour also includes a guidedwalk around the narrow lanes of Mykonos town, full of whitewashed houses and enclosed gardens. The third leg of our cruise brought us to Santorini. A short tender boat ride from the ship brought us to Athinios port where we will boarded a bus to Oia, a typical Greek village characterized by narrow streets with traditional white churches with blue dome. A picture-postcard vision of the Mediterranean! This village offers a breathtaking viewover the Gulf of Santorini. Following our visit to Oia our bus brought us to Perivolos Beach, a picturesque stretch of black pebbles giving onto the beautiful blue of the Aegean Sea. We stayed about an hour and a half to enjoy beach life. Before embarking back on the bus we had a typical Greek meal at the Kouzina restaurant located along the sea front. The service was great and the food was very tasty. Once back at the port, a boat ride took us back to ou ship. The fourth leg of our cruise took us to Corfu. In the days of ancient Greece, Corfu marked the final stage of the legendary trip made by the mythological Greek god, Odysseus, on hisjourney home to Ithaca. This tour give us a chance to enjoy Corfus lush landscape as we travelled around the island. The excursion included a visit to Achilleions Palace, a beautiful white mansion and the former residence of Queen Elizabeth of Austria who was also known as Sissi. The richly decorated palace is set in pretty gardens overlooking the sea and is dedicated to another hero from Greek mythology, Achilles. Before returning to the port we will also had a chanceto pay Corfu town a brief visit and spend a little free time strolling around. While in Corfu we also visited the Church of Saint Spyridon, a Greek Orthodox church. It was built in the 1580s and houses the relics of Saint Spyridon. Its bell tower is the highest in the Ionian Islands and it is the most famous church in Corfu. The fifth and last leg of our cruise took us to Bari. Here we decided to to discover Bari on our own. We took a little road train tour around Bari’s historical quarter witch gave us a chance to view the local marvellous medieval architecture. We passed by the magnificent Baris old Norman castle for anexternal viewing after visiting the Basilica of St. Nicholas. This church was built in honour of Bari’s patron saint and founded towards the end of the 11th century A.D. The Basilica is an important religious pilgrimage site. Before returning to the ship we had a chance to roam through the little medieval streets where we had a chance to have a refreshment and to buy some souvenirs. With that, we headed back to our ship for the last night of our cruise. We had a great time and would recommend this adventure to anyone. It was great waking up in a different place every day. The MSC crew and staff was amazing. We would like to say a special thanks to Rowena D’Esposito, our guest relation manager, and to Mundir, our cabin attendant. Every one on the ship was great but these two really went out of their way to make sure that we had a great cruise. The buffets and restaurants leave you wanting for nothing. Our cabin was cleaned twice a day, every day. Truly spoiled. There is always something going on all the time. There are numerous lounges with live music and drinks to satisfy all tastes and there is even a great disco for the young and the young at heart. If you like to try your hand at chance, there is also a casino onboard. Every night you can enjoy live shows at the ships theatre. We had a great time and we would sail again with MSC. Read Less
3 Helpful Votes
Sail Date: August 2019
We are just back from 1 14 day back to back cruise on the MSC Seaside and wanted to share our thoughts. I am a very critical person when travelling. Firstly I am not going to compare the Seaside with any other cruises we have sailed on ... Read More
We are just back from 1 14 day back to back cruise on the MSC Seaside and wanted to share our thoughts. I am a very critical person when travelling. Firstly I am not going to compare the Seaside with any other cruises we have sailed on which include Carnival, Norwegian and Royal Caribbean as I believe all have their good points and not so good and it is unfair to compare. The Seaside is a lovely, clean and very impressive ship. There are not many times you feel like you are onboard with 5000 passengers let alone another 1500 crew. We experienced only a very positive interaction with crew members with many taking time out to say hello and a general friendly approach especially to our 2 grandchildren who got lots of attention and high 5's. Embarkation and debarkation was very smooth and quick . Cabins - we had a balcony cabin and whilst cosy for 2 adults and 2 children it was comfortable and clean. Space can be a little tight but we adapted with bringing over the door organisers. I cannot comment on the room steward who whilst wasn't very visible always kept the room clean. Kids Club - our 2 grandchildren loved it and although we wanted to spend some good quality time with our 2 grandchildren on board it was nice to get those couple of hours to ourselves once in a while. Shows - a little confusing at times and some acts repeat over other shows later in the week but they are very professional and enjoyable. The Starwalker Michael Jackson tribute and show end on the Friday is a must see. You get a bit of everything at the shows, singing, dancing and Cirque de Soleil type performers. The beer prov children rated comedy show was very funny and a good watch. Food - we ate in the buffets for breakfast and lunch and the main dining room for dinner. This was probably our biggest disappointment. The buffet is a little repeatative and sometimes a little lacking in choice but the pizza is great and the late night cookies at the snack station were wonderfully soft and delicious. we ate in Ipanema main dining room and the waiting staff were friendly including the maitre d's even dancing with our granddaughter and always asking if we were ok and had a good day. service was a little slow on occasions and the very odd dish was not great but we felt the food could have been better overall. Guests - it is a very multi cultural guest list is the most polite way of putting it but again with 5000 guests from 120 nations you are going to get some who do not share your manners, standards and etiquette. Don't be put off by the completely negative comments you read about the MSC Seaside, I am very critical and would describe our experience as positive overall and YES I would sail with MSC again. Read Less
3 Helpful Votes
Sail Date: August 2019
We picked this cruise because the price is reasonable/cheaper than Carnival. 1. The embarkation and disembarkation were smoothly. 2. Ship is new and clean 3. Cabin is small just like any cruise ship cabin. The shower area seems ... Read More
We picked this cruise because the price is reasonable/cheaper than Carnival. 1. The embarkation and disembarkation were smoothly. 2. Ship is new and clean 3. Cabin is small just like any cruise ship cabin. The shower area seems small. 4. Breakfast/ lunch is good. Formal dining at night is good (way better than Chili’s, TGI Friday’s, Applebee’s . Comparable to Red Lobster but fewer selection. 5. Entertainment is great. Quality of shows is excellent. 5 stars to Steve Young (director of entertainment). All of the family shows are great, Peter Punk, Butterfly, Michael Jackson. But all adults shows perform by a group of 4 person is just ok. Would like to have few standup comedians shows. 6. Service is good. 7. Port and shore excursions have good timing. Except Saint Martin 7am to 2pm. We would like to go again. MSC going to have new ships in 2022, definitely looking forward to this one Read Less
Sail Date: July 2019
We live mainland Spain and wanted to escape our town's 10 days fiesta, so booked from Palma where we flew to, had 4 days there first. Left hotel 1pm on Monday 29 July, and were onboard by 2.30pm, great. Suitcases arrived soon ... Read More
We live mainland Spain and wanted to escape our town's 10 days fiesta, so booked from Palma where we flew to, had 4 days there first. Left hotel 1pm on Monday 29 July, and were onboard by 2.30pm, great. Suitcases arrived soon afterwards. Took ages to find cabin though. Unpacked, spent the afternoon exploring and missed dinner so we ate in the buffet. It was OK, heaving, and found a nice chicken curry. Went there for breakfast every day but wouldn't eat main meals there. We were booked into the C.D'Oro, and shared with 2 very nice couples, one couple were Gold card members. The other couple had only cruised once before, so nice not to have to talk about cruising all the time. The food was superb, and all cooked to perfection, and our drinks package included a nice bottle (not glass!!) of wine every night, and water. Pool a bit small and because of the time we travelled, full of children but heyho. We always got a sunbed, lazed about, enjoyed the ship, and took no excursions at all. It was too hot to trawl around dusty cities plus we had visited some on previous land-holidays. The full day at sea was manic and the pool entertainment really juvenile - but at least the shops were open. They are not allowed to open in ports. However, said shops were very disappointing. Mainly over-priced but out of date designer gear. Nowhere to buy say, a tube of toothpaste if you forgot to pack it!! so much for shops where you could get all your holiday essentials. also the shops at sea when open had constant sales, outside, on tables, making everything very cheap and nasty. If you smoke and run out of fags, you can only buy them, one pack per card, behind a bar and ONLY when at sea. The spa, well, my fault. I booked a Bali massage, it was an offer haha, same offered every day, but was lied to as the very miserable chap said the offer was just for the day I'd booked it. Anyway, it was nice, so agreed to pay another 15€ for a facial. Then I was "sold" a jar of face cream (sucker me). 90€ and back in the cabin I opened the 6 inch square box to find a 3 inch square jar of cream, inside which was a hole for about 2 teaspoons!! My fault....haven't used it yet, probably come out in a rash!! The 2 men at the spa reception were without doubt, the most miserable condescending people I have ever encountered. Need sacking. We didn't bother going to a show, went to the Casino one night for fun, but got into a nice routine of pre and after dinner drinks in the Cigar Lounge (as we smoke)...then up to the buffett to fill up the flask I had taken, with boiling hot water. This stayed hot enough to make a cuppa every morning. I also managed to get a half litre of milk on board bought in Palma...and, my travel hairdryer. Huge relief!! We normally like a good quality hotel, with pool maybe beach, as our idea is to relax on holiday, and do cities as short breaks. Well we did manage to do that every day mostly, and loved sitting on our balcony while we were at sea. The boat was SO smooth, and always on-time. I would have liked to get off at Marseilles but that was the hottest day, so glad we didn't. The Gold card members had done every excursion, but always on their own, which they recommended rather than pay the high prices and be herded around like cattle. Or miss the boat as someone did in Livorno!! Since we booked the trip, which was a long time ago, we did read a lot of reviews. Every one to their own but some are quite misleading, and some quite wrong! Think it's best next time we do a cruise, not to read anything, and just make the most of it. We wouldn't do it again in the high season though. We knew there would be a lot of children, but there were also a lot of groups of student ages teenagers, mostly Italians. We did like that though....not too many Brits....made it all a bit more continental. All in all, a very enjoyable holiday, as I said we will cruise again, liked MSC, thought the organisation was great considering we booked independently and through the Spanish site. Oh....one thing, had several photos taken but could only find one taken on the Gala night whilst in the photo shop. Talk about photo-shopped, cost 40€ for one large and one small copy! Wifi worked not too bad on laptop but the smartphone wasn't brilliant considering we paid for the wifi package. Apart from that and the drinks package (well worth it) we also paid up front for service, so no need to tip anyone. Customer service desk always busy bout plenty of staff, we used to get our account updated and everything was always correct. We also found that the whole ship had more than enough staff, always helpful, except those 2 in the Aurora spa!! On our first night we had to go to the theatre for the drill with our lifejackets. Took about half an hour, glad we didn't need them as I couldn't get mine on! Read Less
3 Helpful Votes
Sail Date: July 2019
PROS: 1) Everything you had to pay for, Champagne Bar, Butcher’s Cut, Sushi resto, French Bistrot, 10/10, excellent food! Excellent service! 2) Brand New ship, quite modern. 3) Excellent itinerary, Malta, Messina, Marseille, you ... Read More
PROS: 1) Everything you had to pay for, Champagne Bar, Butcher’s Cut, Sushi resto, French Bistrot, 10/10, excellent food! Excellent service! 2) Brand New ship, quite modern. 3) Excellent itinerary, Malta, Messina, Marseille, you don’t stop there quite often. 4) Crowd of all ages, very sophisticated people to be around and make acquittances. 5) Easy registration at Marseille terminal. 6) Cirque du Soleil with the dinner, excellent! Magnifique! CONS: 1) Food very average, think Carnival. 2) Not very personalized approach, never heard the captain, never saw him, no chocolate on your pillow, even your excursion tickets weren’t delivered to the room. 3) Very crowded, and full of kids, a lot more than anticipated. No reserved adult pool, or reserved exterior smoking area. Very crowded buffet. 4) Cabin Stewart, very nice, but working alone. No ice in ice bucket, mini bar not automatically refilled, unless you requested it. No bathrobe. 5) NOISY, Many kids, many door slamming, no butlers around, no discipline. 6) Overall expansive. Read Less
4 Helpful Votes
Sail Date: July 2019
My husband and I decided to book a very spontaneous trip on MSC Magnifica four days before the ship was to set sail through Expedia. We were coming from Boston, USA and took a non-stop flight to Rome, then a smaller flight to Bari, Italy ... Read More
My husband and I decided to book a very spontaneous trip on MSC Magnifica four days before the ship was to set sail through Expedia. We were coming from Boston, USA and took a non-stop flight to Rome, then a smaller flight to Bari, Italy where we embarked. We read some of the negative reviews (mostly about smoking on the ship and staff being rude) but decided to risk the trip anyway. We are so happy we did!! We found most of the criticisms of MSC and the crew to be completely inaccurate. From the moment we boarded, the staff, crew and bartenders were fantastic and very responsive to any of our needs. We did not have to wait very long for drinks, everyone was friendly to us and the ship was gorgeous. The cabin was ready when we arrived with our bags already in the room. The cabin was nicely furnished, very clean, comfortable bed and a beautiful room with a balcony. The dining in the main dining room at night wasn't my favorite. The food was good but nothing blew me away with flavor. If you are what we call in the states "a foodie", this is probably not the cruise for you. The buffet for breakfast and lunch was good, however. Very nice salad bar, hamburgers, french fries, pasta, homemade pizzas, rice, Thai dishes and lots of other choices. We went on the cruise for the Ports of calls and a spontaneous adventure. The dining portion and food were a low priority for us. The Activities on the crew were fun, we danced, had drinks at the cool bars, sat in the sun, and attended many of the Broadway-style shows. They were cute shows with skilled dancers and singers and a nice way to end the night. The thing we loved the most was the amazing ports of call. Every Greek island and/or city (Venice, Montenegro, Bari) was outstanding. Too much to write but a trip of a lifetime. Everything and more that we had hoped for. I highly recommend this cruise. The only small difficulties were lots of Europeans do smoke, but only outside. Not many people spoke English so we were a little isolated (but my husband found that to be a positive lol), the initial Embarkment was a 2.5 hour wait to get on board, and lines were a bit confusing in the buffet area for breakfast and lunch. I recommend going to the buffet right when it opens to avoid the frenzy. The only people I found to complain were the Americans who didn't have a lot of travel experience. Their expectations were too high for some of the places they visited off the ship. We understood that traveling to these ancient cities there would be lines and confusion since they are not equipped for the influx of thousands of tourists descending on their infrastructure at one time. Some of the ports of calls would have 5 cruise ships show up at one time letting 4,000 people off per ship. One last thing, I do believe you need to be average to good shape to walk around these ports of call. I am in good shape (45 year old female) and found it to be moderate to above moderate exercise to get around with lots of cobblestone walkways and uneven terrain. I was grateful my 80 year old parents decided not to attend the cruise with us as I don't think they would have had the energy to walk around. Overall I would rate this an excellent trip and would do it again with my family in a heartbeat. Read Less
2 Helpful Votes
Sail Date: July 2019
Just back from a week on the Bellissima. It was amazing! 9 previous cruises with RC, first time with MSC and think we're converted. Positives: We were mainly converted thanks to the food, RC is very American, and as MSC is ... Read More
Just back from a week on the Bellissima. It was amazing! 9 previous cruises with RC, first time with MSC and think we're converted. Positives: We were mainly converted thanks to the food, RC is very American, and as MSC is Italian it's obvious via the food which was just amazing! Even the buffet was 10/10. The homemade piazzas 24hrs a day are AMAZING, compared to Sorrentos in RC. Yes the portions are smaller than RC in the main dining room but I like that, your're not too full and also means you can try more than one main if you want and not be too full. The entertainment was amazing, no comedians or magician due to so many languages, all musical but they're very good! There are entertainment staff that hang around with the passengers which are brilliant at getting people up dancing and enjoying themselves. We're a young couple and always disappointed in RC that the bars and nightclub don't really stay open past 1am, this cruise the music was going until 4am and always full of people dancing. The ports of call were all amazing, except Marseilles we weren't too impressed with. (Naples, Sicily, Malta, Genoa, Barcelona, Marseilles, day at sea, Naples, not in the correct order). Disembarking was so much better than RC, we didn't get off the ship until 2pm after lunch. Embarking was also so much faster and easier, as unlike RC where everyone gets on and off the same day, there are different people every day so its much faster. Negatives: Too crowded everywhere esp the pools and Jacuzzi, you need to queue for the Jacuzzi. The worst thing was the cirque du soleil (shows were amazing) but that you have to pay. I have never experienced on a cruise where you have to pay for a show, I though this was bad. Options are "Dinner & Show €35" or "Cocktail & Show €15". I said "neither please as I have the drinks package, so just the show please", replied "no problem you're booked in" Then to my surprise we paid for the show unknowingly. I think I should have been told ok well it's still going to be €15 just so you know. Read Less
3 Helpful Votes
Sail Date: July 2019
Positive: Everything was perfect. Embarking and disembarking was very smooth. I was expecting crowded places especially in restaurants where you can't find table. But nothing happened, there are always free tables. They always ... Read More
Positive: Everything was perfect. Embarking and disembarking was very smooth. I was expecting crowded places especially in restaurants where you can't find table. But nothing happened, there are always free tables. They always refill the food before finish. You can take the food with you in your cabin.free Drinking water all the time is available. Remember free fruit juices are only available in breakfast . The show in theatre is amazing. You won't miss any show. You will see all people excited with show and no one leaves before the end. The decoration is amazing and modern. The shopping in the ship are not too much expensive. sometimes they make big sales. They clean the cabin twice a day. Nigative: The worst thing in the ship you don't like it is elevators. You will wait longtime. I suggest to use stairs for those they don't have kids. The elevators in the ship have different system. You have to choose which floor you want to go befor coming. It will shows in the screen which elevator you have to take otherwise you don't find any press inside the elevators. Services charge will add during your stay. Sometimes they add something more like photos gallery although you don't ask for it. One thing personally happened to me. I am telling that to warn others Tow sunglasses was disappeared In my cabin. One for me and the other for my wife. I am sure we don't loose them somewhere else. And small amount of local money that I don't put it in safety box. I discovered about my money when I arrived home. I don't expect anyone interested of local money. So be careful with your stuff. I am very sad about my sunglasses. Both of them was a new. One of them worth 400$ (tiffany & co). One of them disappeared the second day of my stay. The other maybe fifth or sixth. Read Less
3 Helpful Votes
Sail Date: July 2019
I always wanted to visit Norway and the fjords as I am intrigued by the history of Vikings and of the scenery. This was our first cruise , it was our 25th wedding anniversary and my husband 's 50th birthday .There were a couple of ... Read More
I always wanted to visit Norway and the fjords as I am intrigued by the history of Vikings and of the scenery. This was our first cruise , it was our 25th wedding anniversary and my husband 's 50th birthday .There were a couple of things that bothered us like the wait to get on board the ship on the departure date we got there at 13.00 PM and had to wait 3 hours in the queue , we were tired and hungry and thirsty and that was not the greatest way to start our holiday. Secondly a fault that we found on the ship the only one I would say is that there is no, do it yourself laundrett , a must on a ship that carries 4500 passengers and 1200 crew members.On a 11 day cruise one needs to wash his clothes, I did manually but the rules on the boat say that no clothes are allowed to be hanged in the balcony, so that was a problem and last but not least as we are still suffering from a severe backache, the mattress in our room was very uncomfortable it needs changing, I should have mentioned this to my room attended, but never got round to it. As for the rest everything was great from the food to the service and the crew were excellent starting from our room attendant John Lerry Cuyos, who cleaned and took so good care of us always making sure we had clean towels and sheets and making up our bed even twice a day , so friendly and kind he always started my day with a smile bless him, and than our two favorite waitress Elena Gonzalez Gonzalez and Italjani, and last but not least our personal waiter Maskurin from Indonesia, they were all even others exceptionally kind, good at their job and friendly, I recommend this Holiday and MSC Preziosa but please anyone of the administration that reads this please take note of my request, as I am sure that in future alot of people will comment on this. Thanks again for our fantastic holiday, Anthony and Fiona Borg. Read Less
9 Helpful Votes
Sail Date: July 2019
This was the worse cruise I have ever been on. The food was horrible. The service is horrible. The housekeeping was mediocre. The only good part was the kids club. My son was treated well and he met so many other children from different ... Read More
This was the worse cruise I have ever been on. The food was horrible. The service is horrible. The housekeeping was mediocre. The only good part was the kids club. My son was treated well and he met so many other children from different countries. The cruise was just like it was not organized. Several people had things stolen out of their luggage and no one was responsible. Customer service was really nasty and demeaning. one couple paid for an excursion and they are not from the US. The customer service told them that they did not pay for it. After a few days after we left that island they found out that they did pay for it and they were not accommodating. They wanted to pay the couple in US dollars and they were from Britain.It was just ridiculous The ship shook like the engine was going out. I could feel the vibration of the engine. It sounded like the carburetor was going out. I will never ever use this cruise line and I am going to tell everyone else not to use it. Read Less
2 Helpful Votes
Sail Date: June 2019
My wife and I recently completed our cruise aboard the MSC Seaside in the Yacht Club Royal Suite. This was not our first cruise with MSC, and we had no reservations about the number of initial complaints that Seaside received on her ... Read More
My wife and I recently completed our cruise aboard the MSC Seaside in the Yacht Club Royal Suite. This was not our first cruise with MSC, and we had no reservations about the number of initial complaints that Seaside received on her first year at sea based on our past experience with MSC Cruises. Overall, this cruise surpassed our previous Divina cruises, and all other Disney Concierge cruises we have taken to date. The YC staff aboard Seaside really out performed all others in this category from the moment we arrived in the Yacht Club embarkation lounge, all the way until our butler personally escorted us off the ship down to customs a week later. YACHT CLUB ENTRY & SECURITY The Yacht Club Welcome / Entry at Terminal F consists of 3 white pop-up tents and a couple of folding tables. Our transport arrived to pick us up at our hotel (DoubleTree Biscayne Bay) at 10:45 a.m, and we arrived at Port Miami, Terminal F about 15 mins later. Three staff members were waiting at the White YC tents outside the terminal where they checked us in, tagged and took our luggage, then escorted us through security and into the YC embarkation lounge. YACHT CLUB RECEPTION Getting through security was easier than your typical trip through airport security – no need to remove our shoes or electronics from our carry-on bags. Our Yacht Club guide waited for us to get through the metal detectors and took us through the main waiting area and directly into the Yacht Club embarkation lounge. We quickly met with a representative who took our boarding tickets and passports, and directed us towards the bar where we collected a welcome drink and some light snacks. About 5 mins later, she called us up to the check-in desk took our photos, and provided us with our cruise cards and wristbands. We sat back down for about 5 more mins to enjoy a variety of pastries, donuts, chocolates, fruit, orange juice and champagne… as much as we wanted. It wasn’t long after that before a shoreside butler came and got us along with three other families for an escort up to the Top Sail Lounge aboard the ship. BOARDING SEASIDE We were guided by a butler on to the ship and to the Yacht Club priority elevator in the forward bank on deck 6 which took us straight to deck 16. Exiting the elevator, we were welcomed through the Yacht Club doors where I got to use my wristband for the first time, and then guided to the Top Sail lounge down an absolutely magical corridor – well it seemed magical on the first day. MSC Cruises really has the embarkation process down to a science. We were on the ship in less than an hour from the time we stepped out of our transport to the terminal. Inside the Top Sail lounge, we were greeted by a waiter who asked us what time we'd like to eat dinner, and if we would be celebrating any special birthdays, etc. We sat down on the comfortable velvet couches and were offered our choice of beverages. I ordered a Sam Adams Boston Lager and a double shot of bourbon. There was also a small “buffet” of fancy snacks, sandwiches, and mini pastries. All for the taking - the vacation had truly begun at that point. About 30 mins later (12:30-ish) our butler escorted us to our Royal Suite for the week and gave us a quick tour of the suite and all the services available to us. He later came back and got us to show us our pool-side cabana reserved for passengers staying in the Royal Suite. That was an amenity that I was aware of, but didn't think I would use very much because I do like to socialize with my fellow passengers during our family cruises, but it was a welcome treat that we enjoyed all week. Back to the suite - it was magnificent with plenty of room for the two of us to spread out, unpack, store the luggage out of sight and truly enjoy the week that was to come. Our three daughters joined us on this cruise, but they were staying in the Yacht Club Deluxe suite next door (suite 16029). The suite included a large deck with a 6-person dining table where we enjoyed breakfast two mornings, and diner one evening. Other than that, it was a nice place to gather with the kids on those mornings as we pulled into ports and enjoy the scenery together. The deck also included a jetted hot-tub, two loungers, and two chairs. Our butler opened the partition between the decks so that our daughters could enjoy the space without having to knock on our door all week. The Top Sail Lounge, as with other MSC ships with Yacht Club enclaves was one of my favorite places on the ship. And even with the tremendous amount of space we enjoyed in our suite, my wife and I still spent a good amount of time in there enjoying drinks, conversation, and the company of our fellow yacht club passengers. The yacht club pool deck was great, and featured a cooktop grill, buffet, and fully stocked bar. It was well used on our cruise by everyone cruising that week. Overall the ship and crew were fantastic and we truly had another great time aboard the MSC Seaside. It has us eagerly anticipating our next MSC cruise aboard the Meraviglia departing on March 15, 2020. Read Less
Sail Date: June 2019
First time cruise for us. Options were everywhere - but we settled on the MSC Armonia, for..... CUBA!!!!! and well overall cost. Opting for an Oceanview room, and Fantastica level. First off.... One huge turn off for us - MSC TAKE ... Read More
First time cruise for us. Options were everywhere - but we settled on the MSC Armonia, for..... CUBA!!!!! and well overall cost. Opting for an Oceanview room, and Fantastica level. First off.... One huge turn off for us - MSC TAKE NOTE: You don't need to harass your paying customers to purchase the more expensive drink packages ($189 per person to upgrade from Easy Drink - to Premium) Neither myself nor my wife, drink enough to justify the extra expense. Yet every single time I ordered a drink that was off the "Easy" menu, I was hounded by staff to upgrade. BIG Turn-off. Ok other than that one issue, the rest of the cruise was good, there were a few notable "maintenance" items - public restrooms that were out of order, wall panels behind toilets that appeared to have been ripped out of the wall. Oceanview Fantastica - Now we were warned that the overall rooms were smaller than a regular hotel. Understatement - One queen sized bed, had just enough room to squeeze around both sides, and the foot of the bed. I think the term my wife used was "Cozy" but it was comfortable for 2 people. The bathroom, now I read ahead of time that the shower was tiny. Well that is very true - if you turn around inside you will hit the curtain which will stick to you, and of course end up soaking the floor outside the shower area. The toilet was different than we have experience before; when you flush you need to close the lid, and it sounds like a jet engine going off, on occasion, you would have to wait a couple min before it would actually flush. Storage space, we were able to completely unpack 4 large suitcases, and 2 smaller carry-on bags and still had room to spare. NOTE: if you need to charge anything - there are only 2 plugs in the room, both located on the desk, beneath the mirror. The safe, and additional storage is located behind the mirror. Housekeeping staff - These guy's were phenomenal!!!! If I had to guess - they would check on your room at least 4 times a day. Once mid morning - to make your bed, and change out towels. Once mid day to tidy up - Once early evening to drop off the Daily Planner for the next port - Once mid evening to turn down your blankets, and change out any towels. Room Service - Now here is one area that was confusing - We had been told prior to the cruise that "Fantastica" level did not pay the "$8.95" for room service delivery. HOWEVER - aside from the basic continental breakfast - we were charged for the "Delivery" charge, plus gratuities. Now the Continental breakfast was good, fill out the card, and hang it on the door before 2am, and they will deliver to you at the time slot you requested. Mind you - pay attention to the time you request vs time of arriving in port. The "Hot Breakfast" morning - was ok, nothing to write home about..... Waffle, egg's, omelet, bacon, sausage, fruit plate, with coffee, and juice. Certainly more food than we expected, but was still basic. La Pergola - The more elegant of the dining rooms - we did not have the pleasure of eating here. But was informed that it was the same fare as found in Marco Polo. Surf-n-Turf - the newest addition to the ship. $35 per person for dinner. Menu was basically just as it sounds - Steak and seafood options. Once again - we did not have the pleasure of eating here. La Brasserie - Buffet - was acceptable - a typical buffet with less than flavorful food selection - and well generally people were more rude in the buffet than anywhere else on the ship. Staff were doing the best they could muster. Marco Polo - portions were well lacking - food for the most part was quite good - but seriously 2 ravioli's served on a rather large bowl? Staff here were quite good, they were friendly, and remembered everyone's names, and generally what each of us drank regularly from the first night. Pizza / Pasta Bar - Pizza, what can I say, typical Italian fair - probably one of the best meals found on the ship. However in 7 days, I honestly cannot recall ever seeing Pasta offered. Grill - Burger / Hot Dog Bar - As one of the cruise members stated - "We are Italian, we do great Pizza, but not the best Hamburgers" I shall leave it at that. Bar Del Duomo - the center for most of the interior late night entertainment. Arrive early, else there will be no seating for you. Staff were exceptional the Entertainment Cast were good, the live band was acceptable - the singer was worth the listen, even when she was singing in other languages. Rum Bar - Serving, well mostly Rum options - but also everything else, the music was a heavy Latin flair, good for dancing, and even just enjoying a Cuba-libre - or Mai-Tai. White Lion Pub - A replica of an English pub, with a concentration on higher end drinks - think Gin and on Tap beer's (best selection on the ship) only draw back - It is adjacent to the Cigar Room. If you have any allergies to smoke, not the best place to congregate. Il Lido Bar - Pool bar - more often than not this place was busy, and the general customer was rude, and discourteous to everyone else. The staff were once again - doing the best they could to keep everyone happy, while attempting to go above and beyond. Library - A good semi-quiet place to relax during most hours of the day and night Palm Beach Casino - Small maybe 100 video machines - with approximately 5 table games (1 Roulette, 1 Blackjack, 2 others (three card poker I believe)) The only place on board that Cash was gladly accepted. MSC Business Center - AKA the movie theater. Seats about 150 people and offered movies throughout the cruise. Granted they were not first run movies, but a season or two back. Teatro La Fenice - The meeting place for almost all Excursion's, as well as the live entertainment theater for nightly shows. During our cruise, 6 nights of song and dance, 1 night a Beatles tribute band. Show's were good, not exceptional - ONE note here something we noticed, as well as several other guests noticed. Most of the singing (if not all) was lip synced. Hardly noticeable, until you do, then hard not to see it happening. Overall the work, costumes, and general planning that went into each show was worth it. Quite entertaining. Shopping - Each day there were tables setup with sales on everything from souvenirs, perfume, watches, clothing to electronics. Some sales were WOW 75% off Invicta Watches..... and loads of inexpensive jewelry for your wife, mother, daughter, or significant other. In addition - there were specialized shops, a Clothes store, Pharmacy/Perfumeria, Swarovski, Effy, a Watch/sunglasses/ electronic's shop, and of course a Duty Free shop (yes alcohol can be purchased by the gallon bottle, but you will not receive it until the last night of the cruise.) Pool / Hot tub area - ok we made the mistake of crossing through here one time. Way overcrowded when at sea. The pool and hot tub area was full of kids, as was the Doremi water park area. Mind you for the most part - the kids appeared unsupervised and were left to run rampant. Aurea Spa / Beauty Parlor - Ladies, if you want to partake in any of the optional (Cost involved) treatments - Make your appointment early on in your cruise. This place books up fast. Overall cost - comparable to any land based spa / beauty parlor.... Tip - buy products from the beauty parlor to get exceptional discounts on treatments..... ($70 hair treatment was free, after an $80 purchase of specialized shampoo/conditioner/style cream) Ocho Rio's Jamaica - We opted for a "Bamboo Rafting on the Martha Brae" an hour of a slow river relaxing ride. Couple of things to note - this is probably one of the farthest commutes offered (1.5 hrs each way) so - do not expect to get any time at the port to shop. Also the planning was lacking - once the rafting experience was over, we were shuttled to a church that was locked up tight. Then one stop "Bathroom" break at a small souvenir shop, arriving back at the port with just enough time to board before departure. Grand Caymen - Stingray City - Approximately 3hr's total - 15 min bus, 30 min boat, and about an 1.5 hrs in the water. Cayman Express crew were great, informative, and helpful, drinks were available for purchase on the boat trip, As was a single changing room/bathroom. Bring your waterproof camera, a towel, and a change of clothes - oh and plenty of sunscreen. Cozumel - We opted to self tour the island - Ernesto's Rentals - $60 a day for a jeep wrangler - one word of caution - these are well used, and abused vehicles, and not up to "American Rental Company" standards. But we were able get around the island without any problems with the vehicle. Opted for a stop at El Cedral, Playa Plancar, San Gervasio, and a Tequilaria. Eastern beaches were inundated with the Sargassum seaweed, the beaches and water were turned a dark reddish brown color, and in many places smelled of rotten egg's..... Costa Maya - Once again - we opted for self tour, specifically looking for the "Maya Healing Ritual" think of it as a themed day spa. $89 per person for approximately 1.5 hrs of uber relaxing time. First a soak in a deep heated herbal bath, with a head, neck and shoulder massage. Then to the "Mayan Sweat Lodge" for a traditional Mayan song, and some history of the practice while you relax in the "sauna" type room. Then face painting time, well ok not really, but you do a white clay mask, while relaxing and another song by the local "shaman" Then off to a cold shower, and into another deep soak in coconut milk bath (ok so it is not 100% coconut milk - it does have a coconut scent, but it is mostly just hot water bath, along with some more head, neck and shoulder rubs. Lastly, the "Hammock Massage" you will be wrapped in towels, then cocooned within the hammock. where you will get an coconut oil rubdown on your arms, and leg's, then a full back of body work over by the masseuse that is laying beneath you, using their legs and feet. OMFG it was certainly an experience.... Granted it is not completely authentic, but it is still a relaxing time that you can decompress and forget the rest of the world. Afterwards, a quick drink in the complimentary lounge chairs at the white sand beach (part of the "Healing Ritual Package" chairs were free, drinks were not) Then on to the Aviary "Aviarius" - Not the greatest for to cost, but you are right in the middle of many birds, while perched atop tower's connected by swinging bridges that zigzag over the port. The birds will come sit on your hand, shoulders, arms, head.... while you offer up some feed that is given to you when you enter their world. While you traverse the Aviary, you get a chance to look down upon the Dolphin experience. Now let me tell you this - the water that the people were waiting to swim in looked absolutely filthy, the green algae was floating everywhere. (see pic's attached) Now one warning about Costa Maya - IF you opt to stay in the port, the vendor's are super aggressive. Every single shop had someone trying to drag you inside to peruse their wares. All in all - The cruise was enjoyable, relaxing, and just what we both needed, would we opt for the cruise again, yes - but we would do many things differently.... Read Less
11 Helpful Votes
Sail Date: June 2019
Where do i start lovely shiny new ship comfy cabins and thats where the compliments stop staff no idea what they doing the ship is full of rude passengers who shove and push you in any queue i had one grab the tings for food out my hand ! ... Read More
Where do i start lovely shiny new ship comfy cabins and thats where the compliments stop staff no idea what they doing the ship is full of rude passengers who shove and push you in any queue i had one grab the tings for food out my hand ! These were not British people but other nationals one guy took the whole row of sun-beds with the cushions to reserve them this is at 7am arguing with the pool staff who removed them all inclusive drinks are like acetone and if you upgrade to premium package the run out after 3 drinks of your brand ! the buffet well if u like pizza burgers and hotdogs all day and all night this is the ship for you food repetitive and the deserts tiny and limited total chaos on board then theirs the excursions well they cancelled one of my trips booked by accident i went right down within minutes of booking and when i tried to cancel / transfer to another trip on tuesday for Thursday they told me i had to give 48 hours notice ! Well thats 48 hrs and i had booked it seconds ago but no they wanted 50 percent cancellation charge ! So we went on the trip the entertainment is awful for a new boat compared to other new boats who were out standing always some thing to do the boat rocks from side to side all the time even in calm Waters last night the coat hangers battering in the wardrobe drove us insane we had to take them all out so if you get sea sick take some pills With you the casino tiny compared to others i wont cruise msc again was first and the last ncl and royal Caribbean so much better Read Less
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